Flagstar Bank Reviews

I thought I knew incompetence, but the word has now been redefined after attempting to deal with this company. Our original mortgage was sold to Flagstar Bank and things were fine as far as just paying our mortgage. Setting up the automatic payments, and manipulating them was simple and straight forward. We were contacted by a loan officer during Covid 19 to discuss possibly refinancing our mortgage. Rates were good, we had just done a full-blown kitchen renovation and thought this was a good opportunity to get rid of the PMI we had on our mortgage... So we started the refinancing process.

I've had my mortgage serviced by Flagstar for several years. I've never missed a payment and have not had a problem till I decided to refinance my mortgage to get a lower rate. My mortgage payment has automatically been deducted from my bank account each month and includes the payment for my homeowner's insurance.

I found out the hard way not to trust an online bank to get a mortgage. We paid out of pocket 520.00 for a guy to come to our home on labor day to do an appraisal. He left off rooms in our home such as a huge walk in master closet that is a big selling point for a house and even our vinyl fence and compared our home to houses with no land or houses 3 times older than ours. He was NOT chosen by us but either by summit mortgage who we went through or Flagstar who they were representing and so appraised our house cheaper than it was worth, then tried to sell us into doing a interest only to be able to make our home improvements. This was a 520.00 hard lesson learned. Beware. Plus, the appraiser refused to discuss with me even though I was the one that paid him.

They are the worst wholesale mortgage company in the world. They do not answer calls, emails, or any form of communication. Worst lender ever. We have tried for days and days to reach anyone on the loan and there is no one there.

Flagstar did refund me the total amount of the appraisel and they did the right thing. I would advise anyone looking to refinance or gettting a new home loan to work with a local loan agent who has an office and has a personal interest in your loan closing. I felt like no one cared about my business with Flagstar. Six Months let that sink in!!

Most of the mortgage paperwork was completed via emails. Some items had to be sent via USPS. Process was quick compared to the average loan closings. Once closed I never hear from them. I would think they would stay in touch. Never know when I will need another loan.

Getting a loan from Flagstar is one of the most difficult things ever, and It takes forever to get things done. The loan officer has been asking same questions and request same documents over and over again even though we have explained or submitted several times. When we just started application, my husband is on the loan himself, and down payment came from my account. Both of us are on the title. The loan officer was informed and all bank statements are provided at beginning, and there was no problem at all. Then after a month (like 10 days before closing date), we were told that my money is not usable unless I become a co-borrower. Why couldn’t you tell us sooner if the initial plan does not work out?

PLEASE FLAGSTAR get new phone reps!!! I have repeatedly had an escrow shortage from this company since 2018. My homeowners insurance was higher than normal October 2018 - Flagstar bank bought my loan from Chase mortgage in December 2018. I LOWERED my insurance yet all of my statements show the higher insurance premium when in actuality I technically only used 2 months of the higher premium before switching to the lower one. I have called on NUMEROUS occasions and ASIA is the rudest one of all. I spoke to her today trying to get an explanation as to why I changed my insurance to a 400$ cheaper one but I'm in a shortage of 561.32$ and per IL law you are only required to have a buffer of 2 months max and that comes to 499.66.

I started to provide my loan documents at least two months ago and finally came at the stage of ordering an appraisal. The appraisal was done at least 10 days ago and the report has not come out, but I am supposed to close within 10 days. What a nightmare!

RUN! RUN and find someone else to handle your financing. I have had the absolute worst experience with these people. They are shady, charge all kinds of unnecessary fees, do not follow up and lie. Sandy ** who is mentioned in another review thinks you work for him. He will do nothing, try to justify costs that you question or avoid them, basically identical to the other review. I should have run the day I called because I asked him to write up an estimate showing me different payment options with buying points, etc. He said he was "too busy to do that". TOO BUSY TO HELP A PROSPECT.

I recently decided to refinance my home. For weeks I have been unable to get hold of Flagstar by phone, chat or email. I made about a dozen phone calls over a week; about half were ended by Flagstar after several minutes on hold with a statement that I should leave a message. Other times I stayed on hold for up to 45 minutes with no answer then I chose to leave a message. They don't call back. When you select "chat", you find that nobody is available. They don't have an email address posted on their website. In frustration I sent a snail mail letter to the CEO requesting that someone contact me. I got an email reply from one of their admins thanking me for the letter as it would help them improve - nobody contacted me. An awful awful bank. DO NOT USE FLAGSTAR if you ever want to communicate with your banker.

I have had my original home loan with Flagstar Bank so figured it would be an easier process when the time came to refinance. I was wrong. The first initial steps went well with the application and they said we should able to close in 60 days no problem. We locked in a rate and I provided everything they asked of me in a timely manner. Then radio silence for weeks. Every time I called for a loan status update I got my loan officer's voicemail which was full. I called daily multiple times. I then proceeded to leave emails in the portal, still no response. A few days would go by and then I would get lucky and he would answer his phone. I would ask what is going on and he would say, "I don't know. Let me see." Then I would find out they were in need of something new. How long have you known that and not reached out? We are well over 60 days. The original closing date has come and gone. My rate lock has expired. No closing date in sight.

I have an existing mortgage with this Company and trying to finish a refinance, I have had nightmare more pleasant than this process. I completely understand and I am sensitive to the fact this is a weird and crazy time. However, it isn't an excuse to treat your customers poorly. Here is my experience: The start of the process was super quick. I received my appraisal back and was getting ready for my final approval and closing within 45 days. Then the processors were sending the title work to the title companies incorrect emails address and it was sent back 3 times. I called the title company and was able to resolve the issue. Get the information to the title company and they finish the process within 3 days. I am guessing this upset the bank, they don't enjoy speed. The longer they could keep my paying the higher interest rate they are putting more money in their pockets, I am worth more at a 5% Interest rate at 30 years than I am at 2.6 at 15 years.

I was hospitalized for over 1 month, INCAPACITATED and was 15 days late on 1 payment. I sent several faxes to their dispute department and STILL have not heard 1 word back. WOW, I am shocked at the level carelessness Flagstar Bank has for physically ill customers. Not to mention I'm a NYC healthcare worker and have been traveling to work DAILY. Thanks for nothing Flagstar.

Flagstar does something that I feel puts the lives of their account holders at risk. They will shut off your access to funds without contacting you. I had my access to my account shut off this weekend for "security reason". The issue, I tried to buy some subs from Jersey Mikes online. Ridiculous!!! No one contacted me. They just froze my account and let me figure it out on my own. What if I was at a bar or restaurant where you have to pay after the service. What if I was traveling alone and need gas in the middle of nowhere. They cut off my access to money and just assume I'll figure it out and call them on Monday. This is a horrible policy and should be ended. I am done with this bank because I have no confidence when I step up to pay for something that they haven't locked my out of my account.

This is going to be a LONG review but I want to be sure y'all understand who this company is! Run, fast and far as you possibly can for you and your family's own good! This company is nothing but scum!! Here we go... My husband D (shorten named not important) is a Veteran of the United States Marine Corp. Nov. 2017 we closed on our first home we built together from the ground up. Shortly after closing on the house we were sold to this horrific company (and horrific is being mild!). Everything was going well. No issues at all. Until our daughter started having weird medical problems, we could not figure it out. Hospital trip after trip (via the 911 Ambulance), ER visit after visit. We finally know now what was going on with her, but in this process we got 1 month (THAT IS RIGHT 1 MONTH BEHIND).

Home was paid off in full last month but much to my dismay, Flagstar received another full mortgage payment this month. Spoke to Marie who stated that Michelle had made an error and had never disclosed that I had used my escrow balance to pay towards the total amount due. Marie spoke to cash ops and requested that I receive a same day wire transfer and it was approved. Much to my dismay, no money was actually deposited in on Friday and now it’s Monday, and still no money has been wired in. This company is terrible and I want my money back ASAP. Very infuriated and upset at how this company operates. Keeping money that is clearly not theirs and stating that I owed money still.

I am extremely unhappy and frustrated with Flagstar, our mortgage lender. They changed my loan status to forbearance completely without my permission. I was shocked when I received a letter stating my mortgage was in forbearance. I called them right away, 3/31/20 and explained that this was some kind of mistake. I wrote down the name of the person I spoke with and everything he said. He assured me he would take care of it and take me out of forbearance. I just figured people make mistakes, so I let it go. However, I noticed a couple weeks ago, June 2020, while paying my bill online, that my loan status still said FORBEARANCE. I could not believe that this was not taken care of in March when I called, as I was told! So I called again, talked with a supervisor, John, on 6/22/20, who assured me that he would send me a letter stating this was Flagstar's mistake, I never authorized a forbearance.

We started the process pretty standard. Then after all was processed in a couple of weeks we waited 2 months to close! Kept requesting documents already sent, loan disclosure was incorrect multiple times with missing $$ amounts, would say via email they would call to schedule closing in a few days. This went on for 2 months! Meanwhile we paid 2 mortgages and interest! Closing day came and no documents to sign. The notary tried to call Flagstar document person (LaDora **) and got no response. The same woman never returned my calls the entire process as well.

Our mortgage was sold to Flagstar bank, so we have a current mortgage held by Flagstar. When mortgage rates dropped we contacted them to see if we could refinance our current mortgage and also a second property. Initial conversation with Tami **, loan officer was good. She was very friendly. We set up our refinance portal and provided the required documents. Communication and return responses deteriorated soon after the initial conversation. We were told to use the portal inbox for any questions. Our questions were either ignored or it would take a week to get a response. We called and left voice messages and our calls would not be returned.

I am furious! They bought my loan after my re-fi and they didn't pay my homeowners insurance. I got notice from Shelter that is was past due. I called Flagstar on Monday June 22,2020 and the agent promised that the payment would be sent and received by Shelter by the 25th. So Friday, June 26th 2020 my agent called to let me know that the grace period had passed and I was no longer covered. Fortunately I had enough money in my account to pay for one month. Mind you, this is in the middle of a pandemic when money is short, Storm and hail season and people in the neighborhood are shooting off fireworks from dusk till dawn. I called Flagstar and the agent was nonchalant, unsympathetic and rude. I wasn't speaking to her in a rude manner or anything like that. She said it would take 7 to 10 days to reach them. If I can make a payment for my mortgage online in 1 minute, why can't they do that instead of snail mail. Avoid this company!!!!

I cannot contact them. Every time I call I get lost in an endless automated phone system. Regardless of the time of day I call or the options in the automated system I choose I either hit a dead end or get hung up on. If I try to use the chat system it either errors out or says "Agents unavailable". They don't list an email address. I may end up having an account maintenance conversation with them via postal mail.

I applied for a refinance with my current mortgage lender, Flagstar Bank, where my loan had been sold 2 months prior. The folks I spoke with for the application and processing were certainly kind and I was pleased with the rate and cost. From that point forward I provided all requested documentation and was amply qualified with high credit score, assets, loan to value and excellent debt ratio. I was conditionally approved. Then I provided additional documentation and fell into some lender black hole. I was delayed, not responded to, basically ignored for the last 3 weeks of the 60 day lock while the "Lender" was to blame.

It took 5 MONTHS to complete the refinance. Enough said. From an outside perspective, it seemed that underwriting was the black hole that poisoned the process. The loan originator was awesome. As soon as he handed the application off, the process quickly deteriorated. The loan processors seemed unable to drive the process to completion and were at the mercy of underwriting. However, there were times that they also dropped the ball. In sum, the process was a hot mess - completely unprofessional and unacceptable by any measure. We've been through a lot of mortgage origination and refinancing transactions and this was, by far, our worst experience in 30 years of financing homes. Never again.

In my opinion this lending institution could do better when it comes to training. Call 1 - go online and pay off balance, it’s that easy. Call 2 - we had interest over the time the payment posted. Call 3 - that’s not our process, payoffs need to be wired. Call 4 - more interest. Call 5 - that’s not our process, they need to notify the loan payoff dept (the option selected each time in their call in system). Call 6, escalated to 3 different reps and I’m still unsure of the results. With the above, I simply can not recommend Flagstar.

I have nothing positive to say about the Loss Draft Department! My home was damaged from Hurricane Florence in Sept. 2018. Unfortunately my Mortgage was sold to Flagstar January 2019. It has been a nightmare trying to get issues resolved with this department. I am trying to get money disbursed to my Licensed Contractor. Flagstar received $156,566.70 from USAA insurance company. I have spent HOURS on the phone with customer service! I never receive call backs from Supervisors and Never receive response to my emails!

My mortgage was sold to Flagstar almost two years ago. Their online platform is great to work with, but the employees can't get it together. Flagstar was supposed to renew my hazard insurance from my escrow account. I sent them the documentation for renewal in February. They didn't renew it. I called and sent it again in March. They didn't renew it. My insurance was canceled. I called again at the beginning of April after they threatened to buy me insurance for over $1,900 (my policy cost $127).

I never signed up to go through Flagstar. We were sold to them. Never late on a payment. Then during the COVID-19 pandemic. We had sustained severe wind damage to our home. They were the worst company to do business with during these difficult times. Every time I called and wanted to speak to a supervisor, they claimed they were in meetings for 3 hrs. Would never call back. I already received my insurance check, but to get our home fix to prevent further damage they were unwilling to help. DO NOT HAVE USE THEM BEWARE.

Had an insurance claim this past January. Had to wait for months due to covid19. Finally got a check from insurance to make repairs. Had to send it to Flagstar. 7 different agents, no one had the same answers. Still have no answers. Horrible experience.

Complete incompetence. I would follow their directions explicitly for forms and payments. I would speak to customer agents who had no clue of their own rules. I would have to prove things to them over and over. In the end, I was successful but I truly believe it is all part of making things difficult so you just give up. Run away from Flagstar. Their mail is obviously backdated. My mail reached them in two days - theirs averaged over 12 days.

Flagstar took over servicing of my new home loan. I made my first payment to the original lender, as directed, for April 2020. Flagstar apparently purchased the loan the same day (March 31) my original lender cashed my April payment. Flagstar now refuses to provide a credit for the payment already made. I spent more time then I would like to admit dealing with these people yesterday. When they left me a telephone message today, I naively believed they'd be letting me know they made the proper adjustment. WRONG! It was a collection call stating that today was my last day to make my April payment without a late fee. I hung up on them. It sickens me I will be dealing with this company for years to come.

Flagstar Bank purchased our loan from SLS. During the transfer we attempted to make our first payment to Flagstar. We were not able to because our account was not set up yet so that the payment was not late. We sent it to SLS. Needless to say Flagstar insists that we are a month behind. I have sent documentation on top of documentation only to hear, "We have not received it." So every month is a battle with them when we make our payments.

My mortgage transferred to Flagstar in December 2019. We were enrolled in biweekly payments with our previous lender. We enrolled in the same program with Flagstar. We received a confirmation letter from Flagstar regarding our ACH withdraw. No payments were withdrawn as we expected. Upon calling Flagstar, we were informed that due to the changeover, we were no longer a month ahead on our payments. This is required to make bi-weekly payments. We were told we had to pay the full mortgage for January (which we did) and another full payment by February 15th, at which time our payment would be automatically withdrawn.

We refinanced with Flagstar in 2010 and it was a wonderful experience. They came to our home for the settlement. The payment automatically comes out of our checking account bi-weekly, which allows us to pay the mortgage off sooner. We have never had a problem with this company, no problem with lost payments, misapplied payments, etc. I would highly recommend them.

Easy application process, good interest rate. Easy to use phone system. Auto pay is easy to set up as well. Very competitive with other mortgage companies. I would recommend this company to others. Everyone is very polite and helpful if you have any questions or problems with your loan. Great people to work with.

Issue #1: Flagstar initially wouldn't even close on our loan because the chimney needed repairs, but due to the cold weather you can't do concrete work in the middle of winter in MN. It took several phone calls, inspections, proof of EVERYTHING to get past that. Issue #2: The seller escrowed thousands of dollars to get the chimney repairs done when the weather permitted. We had the repairs done asap, and Flagstar would not release the funds and pay the contractor. I lost count of the number of phone calls, emails, etc. and how much time I wasted talking to Flagstar, but it got to the point that the contractor was sending our bill to collections. I had to ask my local bank to contact their Flagstar rep to look into the situation.

Flagstar purchased our loan just after closing. My home was post to Hurricane Florence in 2018. My payoff check was sent to loss department at the beginning of 2019. In December of 2019, we requested a payoff of the loan since the home was a complete loss and there was not enough coverage to rebuild. We have had MULTIPLE conversations requesting the payoff be completed. We continue to receive the excuse that the payoff will be expedited by a supervisor. It is now the end of February and after another phone call today we are considering hiring a lawyer since Flagstar can’t seem to understand that they have the money to pay off the loan and they are still giving the excuse that a supervisor will expedite the payoff. Enough! My credit report is being affected and this situation is continuing. Lawyer time!! These people are absolutely HORRIBLE. I didn’t even ask for them to be the mortgage serviced. My loan was sold to them!

My mortgage loan was recently sold to them. I have tried on 3 separate occasions to set up autopay. They have some convoluted reasoning for when this can be set up. You can not just set it up, you have to wait for a certain time frame in relation to your next due date to do so. I ended up with a late fee after the payment was not processed through autopay which I’d set up. I set it up again, double checking everything only to find out again, this month, it has not gone through. My mortgage payment is number one priority. I’ve never been late on a rent or mortgage payment.

My mortgage has been sold 3 times in the past 3 years. Flagstar was the 3rd. Right from the get-go I started receiving collection calls asking me for my personal information. The agents there are rude and disconnected. They could give two sticks about you or your complaints. Recently separated from my spouse, I was struggling to keep afloat, and right in the middle of a Loss Mitigation claim, Cenlar sold it to Flagstar bank. They took over my loan in December, and unbeknownst to me, was set to foreclose in January! I had to get my VA Mortgage Rep to stop the foreclosure and auction that was scheduled to take place in 4 days! They made me pay over $5000 in lawyer fees and penalties along with 11 months of mortgage payments! Over $16,000 I was made to come up with in 10 days! Did I let them take my house? Hell no! I came up with the money, (I have great In-laws and friends) and got my house out of foreclosure.

Flagstar Bank charged $30 to email, fax or text a document to customers or other businesses. No other mortgage company has ever charged for this seevice. I had no choice as my mortgage was sold to them. This should be illegal. They are gouging the customer. When you talk to the customer service they will not help the customer. Only say what the costs are. This is an impossible company to work with. Get away from this company as soon as possible.

Flagstar purchased my loan. I did not ever ask to do business with them. Flagstar requires that I pay them every month and a portion of my monthly payments are placed in escrow to pay property taxes and homeowners insurance. In June 2019, I changed homeowners insurance carriers. In June 2019, I contacted Flagstar and instructed them specifically not to pay the renewal of the Federated National policy and instead to pay the new carrier St. John's. They acknowledged receipt of my instruction and assured me they would not pay Federated, and that I had given them more than sufficient notice for them to comply with my instructions. Nevertheless, Flagstar disbursed from my escrow account contrary to my explicit and clear instructions and paid both Federated and St. John's, causing a huge shortage in my escrow account.

My mortgage with Flagstar Bank has been paid on time since first approved in April, 2019. The past 3 months, I have dutifully paid strictly within the grace period, only to find my very excellent credit score (in the 800's) reduced by 100 points as my payments are branded as delinquent. NOTHING HAS BEEN PAID PAST 30 THE DAYS DUE, THEREFORE NOTHING IS DELINQUENT yet it's scarred my credit report and dramatically reduced my FICO score. I believe it's illegal to flag my payments delinquent when no 30 days past due. I will never do business with this bank again and regret the day I signed on with them!

This was feedback that I just was submitting to Flagsar live chat... but I think it works pretty well as a review here. You guys have a great website, and seem on the surface to be a very professional company... but you have so many mistakes in customer service.

We were selling our home in Long Island and the buyers chose FlagStar as their lender. Due to negligence and incompetence on the lender's part it took over three months from date of contract to date of closing. Lender asked for three extensions in order to finish paperwork. Twice they advised that closing documents were going out and both times this was not the case as documents were never sent. Closing date was given and the day before lender advised all parties that the loan had not yet cleared underwriting. As a result closing was postponed. After repeated inquiries the buyer's attorney was told that paperwork was being held up because the loan officer had been out sick and nothing had been done with the file. It was only after repeated inquiries that after three months we finally got a closing date. We would never recommend this financial institution. We feel they were grossly incompetent and unprofessional in the handling of this mortgage.

First of all my mortgage was purchased by these monsters and I was never notified, no goodbye from one company and no welcome letter from the other. I was so surprised when I started getting collection calls from this strange company that told me they would record that I am difficult and uncooperative. I was like, "And who the heck are you??? What is this? Collection call for and you just took over my loan without even introducing yourself." Well I ended up telling Mr. rude and nasty that I was going to contact the Attorney General and see if something can't be done about the horrible way this company does business. As a first time homeowner I am terrified that this could be happening to all of these people.

This is an atrocious lender. Quicken sold my mortgage to this bank. These folks, on their own, decided to increase my mortgage to reflect their expected increase in my property tax, for 2020. They decided I would get an increase in property tax and just pegged that $130 additional to my loan payment. My property taxes went down dramatically. In effect these people are insisting on $550 more per month than my actual taxes. I did the running around to go get that tax bill from my township. Something that I believe the lender should have to do. I shared that property tax bill with the Flagstar property tax department. They contacted me: asking me to clarify who I was. (I sent an official bill, from my documented email address, with my address, lot number, and name.) What do you do with that?

My mortgage was bought by Flagstar. During the transfer, there was an issue with my escrow disbursement and some money went missing (long story short). I've been contacting them for about 17 days now and every time I call them, I'm told a different story on the pending process. First I was told it would take 5 business days, then 7, and now 10. It's been a couple of days past the 10-day mark and they provide zero insight on the progress, other than "its still in progress". Every single person I have spoke to at Flagstar have done nothing more than the bare minimum in regards to customer service. I question why they even have this department if they don't train these individuals to do their job.

Shortly after closing on my mortgage, my bank sold the loan to Flagstar. From the get-go, I've had problems. First, they blamed my local bank because they couldn't get withdraw the payment. Then they blamed a software upgrade, then they blamed me saying I gave them the wrong routing number and when I told them that's public information and even IF I did give them the wrong number (which I didn't), they changed their tune and said it was because I gave them the wrong account number. Yeah, I've only been a customer at that bank for 31 years and suddenly I don't know my account number. So the payment ended up being late and they charged me a $75 late fee. Then gave me a confirmation number.

Flagstar purchased my loan and 4 days later I sold the home. The title company sent the money to the old bank and they routed it to Flagstar. After 30 days and about 25 call's the money was found and posted to my account at Flagstar. I was told many times by Flagstar that they were posting the payoff as the date received by the old provider. Well once all was said and done, they posted it 20 days later and I am out almost 1k in daily interest. They said I could not have been told about posting of funds on the date received by the old provider. I have names and dates, but they are not listening. I would never use them or recommend them. These people are modern day thieves and there is no options for the victims. I hope President Trump is watching these people.

July of this year our mortgage was transferred to Flagstar Bank and on September 11th I received a letter in the mail stating we were in an AE Flood Zone which required insurance and that I needed to show proof of insurance, or contact FEMA for a LOMAR letter. Immediately I contacted Flagstar Bank and explained that we were not in a flood zone and could send them over documentation (Appraisal, Flood Determination etc.). The representative said that they wouldn’t accept it, but I could, and to contact FEMA, which I did immediately after hanging up with her. FEMA told me to go online and fill out my information and upload documentation and said it will take up to 60 days.

I saved .5% if I agreed to an automated clearing house (ACH) account. It was seemingly impossible to get money into this account, even with the supplied debit card and numerous calls to customer service. Flagstar reported me to Chex systems for account abuse. They should report themselves and their own bad advice. I WANT to make my payment, but had so many false assurances that hurt me and can actually ruin me financially. I thought I was alone, this is happening! This is bank fraud! I had a FICO score of 827 and nearly $200,000 in the bank at the time. I was happy to make my payment. This stinks, it stinks bad!

Literally the worst bank ever. A multitude of issues that ranged from not being able to deposit a check over $1000.00 from my husband's employer to not being able to cash a cashier's check that was from their bank. I finally decided to end my relationship with them. I closed my account in early November but just received a letter in the mail that my closed account was “temporarily reopened” early December (more than 30 days after it was closed) to allow a transaction that I did not authorize to occur. To add insult to injury they charged me $36.00 for my account being overdrawn. Stay far away from this place.

Why would you CALL ME to discuss my loan application only to tell me all loan officers are busy helping other applicants, then put me on hold, then tell me you don’t have a loan officer available to talk to me then never call me back? Totally unprofessional.

They took over my mortgage and it’s been hell ever since. I had one rough month and could only pay half my mortgage payment... They never applied it to my account for several months. I continued to make my regular monthly payments and still continued to get harassed about the missed payment. I explained the partial payment and told them I would have the other half at tax season...couple months away. Instead they continued to harass me. Mailed my partial payment back and took service charges from the amount I paid. They had me do a mediation which lowered my payment and got me back on track however that lasted like 3 months because the morons didn’t calculate escrow and insurance which put me in a shortage and now to make it up my payment is higher. And god forbid if you're one day over the first of the month making the payment. They will leave nasty voicemails about collecting a debt. Hate this company.

Our mortgage was recently transferred to Flagstar Bank. Just tried to discuss mortgage with a representative and was told she had to speak to my husband. We have had a joint mortgage for over 50 years as it was set up and never have I had to put my husband on the phone to access my account. Do they not know this is 2019? We are in our seventies and now they dare tell me it’s his account.

Flag Star Bank was unable to find my last mortgage payment $2420 so we received phone call from Collection Department. After 45 minutes conversation they understood mistake and recognize my payment in mortgage section. What bank is it who is losing $2420 from file? Garbage!!! FlagStar purchased my mortgage 3 months ago and is charging us more than previous bank but it is illegal.

I needed Flagstar to endorse an insurance check for a replaced roof on my old house that I am selling. I paid extra to mail it quickly with a self addressed return envelope with tracking so that I could get the check to the roofing company before the closing date on my old house. Several weeks went by and I began getting nervous wondering why I hadn’t received the endorsed check. So I called, and after four phone calls, learned that they had received the check, but didn’t endorse it bc they didn’t have verification from my insurance company (that I was not told that they needed when I called to make sure I was mailing them everything correctly).

I was easily given a pre-approval letter. I was initially told that I would not have to put any money down. After weeks of runaround, I asked how much do I need for a down payment? Again, constant runaround without real answers. The closing date passed. I had to immediately seek an alternative lender who very rapidly approved the loan. Flag star bank took a 550.00 appraisal fee without working to approve the loan. I still have NOT received a refund. They also want you to send personal information via text which resulted in my identity being stolen. AVOID LIke the PLAGUE!!

I did not choose this bank. When we bought our house our first had to be through them and a heloc. I am in Calif and there are no Flagstar banks here so everything must be done online. Our first was sold to another company but our heloc remains. First they made us set up a checking acct with them so the heloc could be auto paid from that account. So everything I do has to be online. Every time I try to log in to their website it tells me my password is wrong. I always write down my passwords. I have had to change it every time I log on because it does not recognize for some reason.. Also in order to fund my checking account there I need to transfer funds from my bank here to them.

I get a letter from my mortgage company that they sold my mortgage to these people. I call the number they gave me to set up payments. Automated system says hit 1 if you received a letter your mortgage was sold. I hit 1. Asks for old loan number and last 4 SS. I put it in, over and over. Finally hit zero. Zero. Zero. Etc. Lady comes on and I tell her it's saying my loan and SS doesn't match. "Okay, Mam. Well we don't have your loan until 12/1." I said, OK but how do I set up my payment due on December 1? "We don't have your loan until 12/1 mam." I say Okay, but my payment is due on 12/1 and the letter says call to set up. The lady is louder. "Mam. I told you we don't have your loan until 12/1. It's not 12/1 mam. Call back after 12/1. Got that. After 12/1." Rude, rude, rude. OMG. What horrible customer service! This may be a good time to refinance!

First, I did not choose this bank nor will I ever. Our loans was purchased by this terrible bank. It starts back when I got an insurance check for my room to be fixed. The check most be signed by the bank that has the mortgage and that would be Flagstar for us. So I send the check off and the paper work needed for a check of a fairly low amount. After, over TWO WEEKS I get the check returned UNSIGNED and a packet to fill out including a request for a notary. I call them and after a twenty minute wait I get someone who then after ten minutes says I don't need to fill this packet out since it is under a certain amount, just like read online. This process goes on for over two months before they finally signed the check and got it back to me so I could get the repairs to my roof done.

My Umpqua loan was recently purchased by Flagstar. I have never missed a payment in my life. You immediately start getting calls from the flagstar collections department after the transfer. How insulting. Not appreciated Alessandro P. DiNello - this is bad, thoughtless, careless business and not appreciated!! Patrick **

I have been disrespected, treated rudely, threatened with legal action, forced to sign a document under duress, literally lied to and harassed by the Bank Manager of the Brighton Flagstar bank. I received a call at 2pm and was told I had to come sign a document by 6pm or legal action would be taken. I was given no time to contact my lawyer. They also accepted supposedly legal documents without any follow-up. And - they would tell me one thing and then the next time tell me something else. They also will not tell you who their legal person/department is so, your lawyer can't contact their lawyer. Please - do not use this bank!!

I got charged $15 for no reason, I made the payment as usual on autopay. My mortgage is $5128 and they keep sending me to the collection department. I have a 783 credit score. I'm not ** up my credit for $15. I wonder why I'm refinancing with Chase Bank.

I like to round up and partial pay my $1956 mortgage into $1000 payments every two weeks when I get paid. Flagstar does not accept partial payments. What bank can't accept a partial payment? Ludicrous. Wish my previous mortgage company never sold off my home loan to a company who can not get with the times and accept partial payments.

We have now had a short sale request with Flagstar since Nov. 2018. Multiple buyers have come and gone. The last offer sent in 2 months ago along with updated UBAF. I have requested the file to be escalated. Was told they will get back in 48 hours? I have asked a Manager call back. ZERO CALLS in 6 request. Today I was transferred 4 times, CS, Collections, back to CS and back to collections. I am on the phone right now and each time the same thing. Yet no manager is available. Once again no new updates. I asked what was the last updates, transferred again. Do they fall under any CFPB guidelines? Are their calls monitored? THIS IS A JOKE. I would be more detailed, but all I need to do is listen to the phone call. Filing a complaint with CFPB is next step.

Flagstar bought our mortgage loan during the process of a home insurance claim. The repairs are complete and I'm trying to get the insurance funds released to me, but the service is among the worst I've ever experienced. Every step in the process takes weeks. They won't call me back, they said they are inbound call center only and it's my responsibility to call every day and check status. Then they say they are waiting for some documentation they never asked me for. When I email something in, I finally learned to ask for confirmation, which they do, and say they'll follow up with status, which they never do. Today, after two months of back and forth, I finally asked for a supervisor and they said they'll put me on a call back list and I should expect a call within 2 business days. Ridiculous.

Check the BBB reviews! DO NOT DO BUSINESS WITH THIS COMPANY! They are so bad they don't even deserve 1 star. On-going issue that I have spent 4-5 months trying get resolved. Each phone call last an average of 45 minutes, every time they say, "Call back in a few days to check on the status" and every time I call back, they say, "There are no notes in our record!" All because they purchased a flood insurance policy on our property even though I sent in all the proper documentation multiple times showing that we are NOT in a SFHA. I even poke to a manager who claimed she was escalating the issue so it would be resolved promptly but when I called back, NO RECORD of the conversation.

In June 2018 I had hail damage to my roofs through the winter and spring. I had all of my roof repairs done, paid all my contractors in full, provided all the receipts and all the paperwork including release of liens. Documentation was submitted over three months ago. Every time I call asking for my money I get a different answer but the best answer I got was their representative claiming he doesn’t understand why they have not released my money in full because all my paperwork is there. Needless to say that still is not resolved, they haven’t sent me any money. As I told him, "Are you stealing my money because it’s not your money, it’s my money and I want my money." He says he understands but there’s no answer other than the same guy that says I should have my money, understands my frustration, but I still get no results.

Incompetent, dishonest, shady all these words could be replaced in the dictionary with “Flagstar”. After being a loyal customer for nearly 20 years I was treated like trash when one of their tellers withdrew money from their GL account instead of my own like I requested. It took them a month to realize their mistake, then they tried to charge me overdraft fees. After I was forced to take an unpaid day from work and waste gas to straighten the mess they created I was met with a rude soulless golem of a branch manager in Canton MI who not once apologized for their mistake. You’re better off burning your money than letting these incompetent arrogant unapologetic crooks handle it.

Returning from vacation we found 3 inches of water on the 1st floor. It only took EIGHT DAYS for the cleanup crew to remove drywall, hardwood and dry out the house, Our insurance agent did an assessment and we had a check in hand to start repairs all within 8 days! I sent the check to Flagstar for endorsement Aug. 27th using two day overnight mail. A week later Sept 6th the check is still sitting in their mail room unopened. By the time the check is logged deposited and funds sent to the contractor it may be another Two weeks. As we are in a hotel, Flagstar's lack luster performance really needs a makeover. I understand back procedures but when Flagstar's own procedures/people bog down the process for its customers, we have a problem. Regards, John **

I was told by several customer service representatives that as long as I had made deposits to my account (especially in person vs mobile) that I would not receive NSF charges as long as the balance met the debits applied. Yesterday I had enough money in the account to cover 3 charges that were pending to come through. I even had a pending ACH deposit show up yesterday. Flagstar still charged me 3 NSF fees even though with the $200 available they were showing would cover 2 of the 3. I can see why Flagstar has an overall rating of 1 out 5 stars! Their "craft" that they promote on the commercial is to scam their customers out of fees!

Very unhappy customer from Flagstar. So many hidden charges and they take money out of your account without telling you. Flagstar is a Scam. I do not recommend this bank to anyone! When I was switched over to this bank I had problems from the start.

I am a disabled Veteran and was attempting to ReFi my home to do some remodeling. I worked with them for five months while my contractors waited patiently. They were unable to help due to a misreporting on my credit report. So I turned to another lender and what Flagstar could not do in five months the new lender did in five days. When I came to transferring the VA inspection report Flagstar refused to release it to the new lender out of spite and it took them nine days to tell me even that. POOR POOR customer service. Owned by Wells Fargo. Still up their old tricks. You can change your name yet behind the door it's still business as usual. That will also end my business banking relationship with Wells Fargo.

I used to like Flagstar. I thought they were so nice and helpful... But as soon as I refinanced my loan (for monetary reasons), things changed. Per RESPA guidelines, my escrow money is due back to me within 30 days of loan payoff. The payoff was finalized on June 24th, but here it is: August 26th and still no money. I've called and called and called. They told me that the check was sent out on July 9th, but I never received it. You'd think that they'd rush on a stop payment and reissue of the check, given that I called weeks ago. Yet nothing was re-issued. There has been no action on their part except for a bunch of "we'll escalate this to our payment department" replies. We're 62 days out - it was owed to me at 30!

I purchased my home in 2017 and have had nothing but troubles with Flagstar. They have missed several escrow payments. I lost my house insurance briefly since they did not pay the bill. They also overcharged my taxes by several thousand dollars. This made my monthly payment drastically increase. I had to not only take the time to send them my actual tax bill, but then they made me pay the overly increased bill because it was 'already sent'. They also have yet to remove the late fee from this error. I would not recommend this mortgage company.

We got the misfortune of having our loan transferred over to Flagstar Bank from Cenlar shortly after our house burnt down in the summer of 2018. We had already sent in our insurance money and had started the claim process with Cenlar before being transferred over to Flagstar bank, it took 2 weeks for Flagstar Bank to show that they had our funds and an additional week to receive their claim packet so we could start the gruesome task of getting all the forms filled out and returned so we could receive our first drawl.

Liars, crooks and thieves who stole my property tax escrow. Don’t do business with these scumbags. They took over my loan from CENLAR who are even bigger crooks. CENLAR put my escrow to the wrong lot number for 4 years, sold my loan to Flagstar and now the bank is charging me extra every month to make up for the escrow shortage they took from CENLAR.

We can never log on to pay our bill. The site has literally been down every single time I have tried to log in for over a month and of course no one is available to answer anything at all. We got transferred to them from Amerifirst, now we regret getting them since it led to this terrible company.

Terrible customer service. I was transferred from Wells Fargo, continually charged fees and told that I needed to "zero my account" before I could close them. The only overdraft is from their fees. I paid nearly $60 in fees. Tried to close by writing a letter (never ever have had to do this with any other bank), only to be told another $15 was charged in fees. I feel like I am in a nightmare that won't end. Do NOT do business with this bank.

Like many others, my loan was transferred to Flagstar. I have roof damage and filed a claim with my insurance company back in April 2019. I sent the check overnight to the address listed on Flagstar’s form. They lost the check although the tracking showed that it was delivered and who signed for it. It took 3 weeks for them to tell me they they were going to stop payment on the check?!?!? The check was issued by Farmer’s, how is Flagstar going to stop payment. The agent on the phone tried to blame USPS for the lost check.

Very bad experience with a Flagstar. We closed our home June 6, 2019, & we still have not received our escrow money as of August 2, 2019. According to the representative, they send escrow checks in the mail without a tracking number instead of priority mail. I do not recommend Flagstar bank.

I had hail damage on my home in March 2019. It is now mid-July and my contractor and I cannot get Flagstar to release the funds the homeowners insurance paid for the repairs. After a dozen calls, sometimes holding for over an hour this is the type of information I am told. 1) "It takes two weeks for your documents to be received in the front of the building and make them all the way to us in the back." 2) The W9 the contractor sent in is the wrong form. Note: This is the same one he uses with all other mortgage companies but they required he send it three separate times. 3) After all the documents are approved you have to call and request a check which takes 2 business days to process. 4) "It will take 2 business days for us to approve a header for the check to be issued."

I had the misfortune of having my mortgage transferred to Flagstar. They did not contact my insurance and refunded my Escrow which I then had to pay back plus some (almost $1000) and only had 3 weeks to do it. I contacted them about getting a fee waived and it has been since May with numerous follow up calls and somehow the request is never submitted. Then I submit an online application to refinance. I follow up with a phone call in which customer service rep Darrius ** convinces me that I wouldn't qualify but with a HELOC I would.

If you can choose any other bank than Flagstar Bank to do your mortgage with, do it as fast as you can. I ended up with Flagstar Bank due to the fact that my loan was sold to them. I have always sent in my mortgage payment after the first of the the month knowing that there is a grace period, and that my payment is late if they receive after the 16th. I send by payment thru the automatic bill pay from my Bank. I have used the same day the 5th for the last 8 months however Flagstar for two of the 8 months have attempted to charge me a late fee because they claim they receive this a day after. Both times the payment is received one day later, Flagstar is blaming the US post office (no way to track when they receive) for the delay.

Flagstar Bank works against you if ask for assistance. Loan mod. is subcontracted to another org. and all paperwork gets conveniently lost between the two. No point of contact; they give you a name but they don’t exist or never given their extension. You are asked to upload documents to a ‘portal’. However the ‘portal’ only holds the documents one business day but you are told that it takes 3-5 business days for someone to look at your documents and, “Oh sorry, we can’t go back and retrieve ‘old’ documents.”

I just recently had the worst customer experiences at Flagstar. I'm still in shock. I was in the process of buying a home, the lender had been mainly only communicating with me via email and very short at that. I paid for the appraisal and heard nothing back for a little over a week. Then I got a text from the lender saying it appraised for 25k less than the listing price. That's all I got. Not a call saying the loan is stopped, etc. I then found out from my realtor and the seller's agent that the appraiser tried to schedule a SAME DAY appt. and was already on his way to the property when he inquired about how to schedule the appt. Somehow he got into an altercation with the seller's agent and the police were called. The home had just appraised 2 months prior for the asking price but things didn't work out with the the person's loan who was about to buy it before me, which is why it was back on the market.

My mortgage was transferred to this company months ago and I’ve had NOTHING but trouble since! They are horrible to deal with! I’m ready to sell my house just to get away from them!!! My mortgage was increased for “6 payments” to get my escrow back up and I’m still paying the increased amount with no explanation! I jumped through hoops to try and get a forbearance for one month after having a surgery that had me out of work (for 8 weeks) and they denied it after taking their sweet time to decide leaving me one day to find the way to pay my mortgage. They suck!!! Stay far far away!

This lender is absolutely horrible. I am a disabled veteran in the state of Illinois. I have a 100% property tax exemption. Yet Flagstar insists on charging me for estimated property tax and then refuse to refund my escrow balance which is well over $5000 at this point. I plan to refinance my mortgage just to get away from Flagstar. Worst lender.

My original mortgage company sold my mortgage to Flagstar Bank in December 2018, I never sought them out to handle my mortgage. During the spring finances became temporarily tight due to slow work, making us late on our May payment. I called Flagstar May 31st and let them know I could pay the May payment in a week. The rep named "Summer **" had me enter into their repayment plan. I was to make a partial payment that day of a minimum of $250 (I paid triple) and the remaining amount would be divided in half over the next two payments and added to the normal payment.

I have to call every month for the past 7 month to have someone apply funds correctly. I gave a very simple direction multiple times - "any extra payment I make is to go to principal". They continue to put extra payments to the stupid "Suspense Account" instead of to the principal as directed multiple times. This throw off my book and I have to continuously call every month to tell them to move money to the principal. It also takes more than a week for them to complete the simple task. I'd certainly not recommend this bank to anyone.

Charge me $30 or a payoff amount through an email. You would think it would be cheaper since they said it would be free for the post office to deliver. Don't understand why the government can't let these banks get by with such bull crap.

My mortgage was transferred to Flagstar Bank 3 months ago. I do all of my payments online and automate them whenever possible. Flagstar's system will not let you set up autopay after you have made a payment and it has posted and the next one is due. My May payment did not register with their system. When I logged in to make my June payment it showed that the May payment was due. So I paid the May payment. Now it won't let me make my June payment which is due today. I called them to see if I could make the payment over the phone. They told me that I could not and would have to wait until the May payment posted. To top it off, since it was 31 days since the May payment was due, they are going to make a delinquent report to the credit bureaus. STAY AWAY FROM THIS BANK. I CAN ONLY IMAGINE THAT THEY USE AN ABACUS TO TRACK THEIR MORTGAGES.

They service my home loan and it started with issues in my loan transferring. The biggest problem was they never sent me a bill or any information that my loan had transferred to them. I only figured it out because my bank account was oddly large. I called my old servicer to find out the loan had gone to Flagstar. I was almost 3 months behind in payments. I found that out after having to call 4 different phone numbers. NOW they negligently didn't pay my home insurance (out of my escrow account) and the insurance has lapsed. Luckily my insurance company sent me notification in the mail that I haven't been covered for 10 days.

Our automatic payment was moved to a different bank. This did not go well the first month and they neglected to make the payment on time. Flagstar threatened to ruin our credit rating over this. When I tried to talk to Autumn about it she was extremely rude (actually abusive) and told me if I didn't stay on the phone with her she would report it and ruin our credit rating. I had to stay on the phone for 4 hours and cancel all my day's activities. She spent those hours chewing me out, transferring me back and forth, shouting demands and accusing me of lying. Actually kind of traumatic. Will never again trust this company.

They were extremely helpful and explained everything. They are also very well capable of working with the deaf unlike most companies that think everyone can hear. They Do NOT have an automated system for making calls. Most companies discriminate against the deaf and handicapped and Flagstar works with the disabled exceptionally well.

This is the best mortgage company on the planet, and I have dealt with about ten of them in my lifetime. No other mortgage company compares to this one.

DO NOT USE THIS BANK! My mortgage was sold to Flagstar about 6 months ago. I mail a check every month for my mortgage because they charge to make a phone payment and I do not do any type of payments online. I have had to begin mailing my mortgage payment in the middle of the month to allow for up to 3 weeks "mailing time". We all know 99% of all mortgage payments are due on the 1st, typically there is a grace period of 10 - 15 days, and, although the US post office is slow, typically mail is delivered to the recipient in about 5 days.

I had the misfortune of having my loan transferred to Flagstar Bank 3 months ago, a month before my loan was eligible to remove the PMI from my loan payments. After my loan was transferred to them and after my LTV ratio was at the required percentage, I immediately sent in the paperwork to them requesting my PMI be removed. 2 weeks later, I received a letter that stated that I would need a BPO (Broker Priced Opinion) to verify the current value of the home. The letter also CLEARLY stated that the payment for the BPO was $125.00. I sent the check, along with the copy of the letter. They cashed my check and then proceeded to tell me that I owed another $250.00 because they could not find anyone in my area to give a BPO.

March 16th, 2019, mailed first of two insurance claim checks for their endorsement only. Paid $50 for overnight shipping, 25 to them and 25 for them to overnight it back. One of few mortgage companies that requires their endorsement be on homeowners claim checks under 10,000 dollars. Called 5 times, gave some lame excuse about why they couldn't use the overnight envelope with FedEx I sent them and they "sent it back via USPS". It's now May 2nd and still no check. The joke is on these **, I sold the house, they are no longer mortgage holder so I stopped payment and had State Farm reissue both checks directly to me. Of course this is 2 months after repairs are already done and I paid for all repairs out of pocket even though I had an insurance claim. Flagstar is worthless, NEVER do business with this shade tree company if you can help it.

My mortgage like several of you was transferred to this bank from Freedom Mortgage! The way I found out, was that my check was returned from Freedom Mortgage, not only once but twice in February. When I called them and asked them why, they said it was sold to Flagstar Bank. I called Flagstar Bank. First of all they told me I didn’t have an account with them. The second time I called, They told me to go online! Again I called them finally someone gave me a new account number, and told me my mortgage was overdue! They also told me they sent me notice of this transfer by mail, I did not receive! At that time I set up my online account and paid February and March mortgage payments, unfortunately I entered my bank account number incorrectly, and they didn’t go through. Then in the mail, I received a letter about “how to get assistance if I can’t pay my mortgage”!

Dissatisfied Customer. My loan was transferred from Freedom Mortgage in January 2019 and it's been nothing but a headache with Flagstar Bank. I am on the phone every week with customer service or the escrow department because they have screwed up my payments. They increased my monthly payments and refuse to re-adjust them despite making the escrow shortage they claimed l owed. I have never been on the phone so much with any mortgage company as much as l have been with this company. Did l also say that they screwed up my insurance information and it took more than a month to get it corrected. I am not sure what kind of mortgage company/bank this is. I never heard of them before my loan transferred to them. Do not get your mortgage with this company, they are highway robbers, getting rich on hardworking innocent consumers trying to provide for their families.

My loan had the misfortune of being transferred to Flagstar 3 months ago. I submitted paperwork to set up biweekly debits over 2 1/2 months ago and have yet to see it come to fruition. I have had to call to make one time payments FOUR times now so these hacks can put off applying this yet another month. I've held their hand through the entire process and have spent hours on the phone with around 10 different representatives all to be given different versions of why it's not drawing...

Our loan was transferred to Flagstar Bank in December 2018. It took 3 months for them to start properly applying my payments, and now all of a sudden in April they are not applying my payments again and showing my acct as delinquent. When I call they can see I made the payment on 4/5, but don't know why it has not been applied to my acct.

I was out of town on a travel contract, and I allowed my roommate to stay. Her boyfriend kicked in three doors and threw her against another, busting it. The claim with my insurance company went by without a hitch, other than Flagstar insisting they needed to be a co-endorser of the $1,500 check. So I called them and was told I could overnight the check and include a return envelope to overnight it back.

My loan was previously serviced by a WONDERFUL bank, Freedom Mortgage. They "sold" the servicing to Flagstar earlier this year. It has been nothing but hassle to get this "bank" (Flagstar) to credit my account correctly. I have made several payments and my principal doesn't get reduced accordingly. They have "reversed" payments in order to try to fool me into thinking they are addressing my issue of them demanding a higher payment, and in "reversing" "forgot" to reapply to principle. Clever, eh? Confuse the stupid customer and made hundreds!! If they do this for EVERY mortgage, they are doing pretty well. If only I could go back to Freedom. NEVER a bit of trouble. But, alas, we the consumer have no say in who "services" our accounts anymore.

I communicated with Flagstar bank customer service through online chat and phone for resolving my account hold. I spend total 3-4hours to resolve that issue. But I didn't get any help from them. I didn't open this account. They only know one sentence "go to our branch." But there is no branch in my city. I had an account with Wells Fargo, they sold their branch with my account. Wells Fargo transfer my balance to Flagstar Bank. I have account with Chase, TCF Bank. If I give 80 to Chase bank, then I will give 20 to Flagstar Bank. Worst bank so far.

My new mortgage company Flagstar Bank wrongfully increased monthly mortgage payment. It went from $561 to $821. They want to collect money for property taxes. I am a 100% disabled vet and this house has been exempt from property taxes since 2016. My loan was sold to them from the previous company Cenlar. Maybe they didn’t get the documents from them? But when I saw my increase on the 1st of this month I immediately contacted them to try and resolve it. I sent in the paperwork to them showing my exemption. They refuse to update my payment this month and still want to collect money they know they are not entitled to collect. Why put disabled vets in financial hardship? They claim they cannot update it without giving me notice. But I had no notice before this month.

I have been with this bank for 4 years and 3 mortgages with them and they absolutely suck! I cannot wait to sue them. The worst customer service around! You have been warned folks and I have great credit! They will ignore every question you ask and never follow through with things!! They forget to pay insurance out of escrow, taxes and make sooo many mistakes! Never dealt with such a piss poor company! Here is my phone number if you have any questions....**. Stay away from this crappy lender! Run.

This is the worst place to get a loan from. They purchased my loan from my old mortgage company and they have been a disaster to work with. DON'T DO BUSINESS WITH THEM. Save yourself the headache and the blood pressure medication.

Cenlar sold my mortgage to Flagstar. I noticed right away my mortgage went up a few hundred dollars a month. I realized they bought me a homeowners insurance policy. I've spent months trying to resolve this and they still charge me the extra money even though I've had insurance in place with USAA for years. I've emailed, faxed, had USAA on the phone with them etc and I can't get it fixed.

On 3/15/2019 I contacted customer service by phone to dispute a unauthorized charge with my ATM/debit card... Agent was helpful. Dispute was resolved and money was returned back to my account. Agent did inform me that my current card had to be deactivated and a new one sent out. I was fine with this since I had cash on hand. I was told by agent the new card was ordered and I should receive within 7-10 business days. I took her at her word. Said thank you for all the help and disconnected. Did go to my local branch to get a temp card which I was told is limited in what I could do as opposed to real card on its way to me. I was given a card with instructions and a # to call to activate. Called the # keyed in the card # and the system asked for the 3 digit code on the back of which there was none. This was a bit upsetting.

Let me start off with my loan from my other company was bought out by Flagstar Bank. I called to refinance my home. Mind you I have 150,000 in equity. Showed him everything that’s possible that was needed with good credit. Paid $675 for an appraisal already preapproved and then they decide to deny me after 2 1/2 months still waiting. Emailed him multiple times. Contacted multiple times. Got a letter in the mail. They got denied. No phone call no nothing explaining why on top of that since they bought my own I’ve had nothing but problems making my payments every month they double dip me on my account happen on a Friday and then on Monday I called them up. They had no explanation what it happened. Far as I’m concerned this company is the worst mortgage company or bank of of ever had to deal with. Just beware. Enough said.

I took a loan and paid it off. Missed $3 because of a calc error in the interest rate they had on their end and they reported that on my credit score. Very difficult to get hold of and you get bounced around from one rep to another. The left hand doesn't know what the right hand is doing.

Our mortgage was recently sold to Flagstar and immediately we began having problems. They double-charged us for PMI and offered no explanation of a escrow increase. My wife noticed the charges and contacted Flagstar to correct the problem. They said they would, but the next month we were double-charged once again. She had to contact them again and they said they would remove it. We recently got our third overcharge with no corrections and no reasons as to why this keeps happening. The only thing we can gather is that this bank is inept and completely incompetent. They apparently have no accounting and no accountability. Stay far, far away from this 2-bit, wanna-be bank!

After countless phone calls, I got a customer service supervisor that actually seemed to care. after she gathered all the information she felt she needed to plead my case to the credit dept. she took my phone number said she would call me with an answer. three days later she called and the matter was resolved in our favor. all negative remarks were removed from our credit report. of course it didn't jump up as fast as it fell off, but it's better. the person that went the extra mile and didn't just give me scripted response has restored my faith in people. I guess for that i'll give them one more star.

My mortgage was sold to Flagstar in December 2018. I had previously paid my mortgage in advance through February 2019 with my previous mortgage company. Flagstar is stating it hasn't been paid since January and on February 26, 2019 they literally broke into my house, changed the lock, put antifreeze in the lines and shut off the water at the street because they said the house appeared vacant. They blamed the county for the water being cut off. I called the county and they sent me their log showing they had not been to my house for anything and did not disconnect the water and the bill was current. These people are CRIMINALS. Literally. Breaking into someone's home??? If I could rate them a zero in stars I would.

Looking at all the horrible reviews after just getting notice that my mortgage has been sold from Cenlar to Flagstar. I am so worried!!! How do I protect myself and my family from their fraudulent practices? I have already called to them to verify the new loan number and mailing address and I am already getting misinformation and a runaround...

I have suffered a home flood due to a plumbing break and my insurance company quickly reviewed and paid an initial sum within 48 hours. The bulk of the funds were issued via a joint check to Flagstar and myself. Initially, the Loss Draft Dept in Mesa AZ requires you to complete many forms, notarized by yourself and contractors. I completed ALL their paperwork and mailed this and the check to them as required. Then they start asking for new items - in very cryptic obscure emails giving little information asking for "Contractor License" already sent on a Notarized Affidavit!

My condo suffered water damage and mold problem. The insurance company settled it quickly and mailed out the check to me for $17650. It also included Flagstar on it since they are my mortgage company. I signed the check and mailed it in to Flagstar on 12/23/18. Today, I still have not received the amount. I had to pay contractors to repair the mold problem and fix the entire condo, which cost me over $24K. I submitted all the documents Flagstar asked for...insurance estimates, paid invoices from contractors, and release of financial responsibility. They sent out their inspector and the report was submitted to them as all good...all repairs were done on the condo. I called and talked to their representatives at least 20 times since January and every time they asked me for the same things over and over again because they either did not receive the documents or that the documents were uncleared.

My home was damaged by Hurricane Irma in Sept. 2017. I went to a 9 hour meditation with my homeowners insurance attorneys. I secured the funds to repair my home. Flagstar refuses to release funds. It releases the funds only to the contractor and myself as a co/signer. I have no control over my own money. I hired a roofing contractor and I had to pay $1000 to secure the work. Flagstar would not pay me back the money. The contractor was almost finished with my roof by the time Flagstar sent me a check made out to the contractor for the FULL amount. Luckily for me, the contractor refunded the money back to me. They refuse to sign over the checks to me.

My mortgage was transferred to Flagstar a month ago. Everything has been a huge inconvenience for me since this unwanted transfer. I set up my automatic draft for bi-weekly payments, which takes a month to start, so during my wait I am ineligible to make a one-time payment online. WTH! WHY? Flagstar Bank Customer Service Rep Mollie/Molly says she's sorry but, "You can't make a one-time payment online because you set up auto draft, even though it doesn't start for another month." Then I ask to make a phone payment and she says it will cost $15 to make a phone payment. So basically I have been transferred to a company that doesn't know jack about customer service. She never offered to waive the fee, she just says mail the payment.

About four or five months ago my mortgage was sold to Flagstar Bank. From the beginning it was obvious they have problems dealing with customers. First when I requested that I make one at a time payments over the Internet they sent me log on credentials including a user name. I tried to log in and it wouldn't allow me. So, even though I have a VERY significant hearing loss I struggled to call and discovered... "Opps, we sent the wrong user name." So I used the new one and it worked. BUT, not on the the web page they originally told me to use. On the page dedicated to mortgage ONLY payments it worked. Now the mortgage only payment page is refusing payments and saying it is having technical problems.

Since I purchased my home, the loan has been transferred multiple times. Every time it has been pretty seamless - until Flagstar! After transferring to Flagstar, I have had to spend multiple hours, emails and call in order for them to receive verification of my insurance. Including a threatening letter that I would be charged for insurance from them - after speaking with them multiple times earlier to verify things were squared away. Never deal with Flagstar if you have a choice!

My mortgage was transferred to Flagstar less than a year ago. Everything was okay until I tried to do a basic change to the payment date. The website is useless. It shows my account and my address and that's it! I have to call their customer support to do anything else. I called customer support and was on the phone for over an hour and was finally told there was nothing they could do and I would get a fee. So let's get this straight, I can't change basic functionality on their site or via their customer support because of their system limitations. My payment is scheduled for the 3rd. I won't have the full payment until the 8th. Mind you this is still well within my grace period and now they are going to charge me a fee because they will request the money on the 3rd and I won't have it. That's a nice little scam for them. Oh and this is the second time in less than a year, that they charge me a fee due to their system limitations. Stay far away from this company if you can!

They do not care about you or anyone. Everyone there is scripted. Every single time I ask a question or for help I get a scripted policy answer. They want fees for everything. They do not budge if you are in a bind. Today for example, I couldn't log in to make a loan payment. I went to their chat. No one in loans was available. I asked someone in a different dept to find out some answers for me. I got an automatic company policy statement instead of a personal answer.

Chase sold our mortgage to Flagstar Bank which also does business as Lakeview Loan Servicing. Within days of sending me a letter stating my mortgage had been transferred, they scrambled my name. All correspondence after the original letter has had my middle name as a last name and my last name as a middle name, and even my wife's last name correct didn't wake anyone up. Now my 1098 Mortgage Tax document doesn't match to my social security number. I called to correct and they wanted me to send them 4 types of proof of my name with an affidavit?

I bought a home in 2016. It is now February of 2019. During this time my mortgage was sold several times. There was never an issue prior to Flagstar. I had auto draft set up on bi weekly payments. During each transition from one mortgage company to another it was seamless. There was no disruption to my payment schedule or any major changes to viewing my statements online. Since Flagstar took over they cancelled all payments. Demanded that I pay two months in advance to restart an auto draft program that I was already in and had budgeted for. I never had a missed payment or late fee. Their online payment site only allows one payment then they want you to make payments on the phone and charge you ridiculous fees to do so. Their customer service is appalling and I urge anyone reading this to never use this bank for any purposes. They are criminals in my opinion.

Unfortunately my husband I loan was transferred from Chase to Flagstar. We started paying Flagstar in November of 2018. First we received information about foreclosure (WE ARE 1 MONTH BEHIND, DUE to my husband's job) before even receiving a welcome letter! We have spoke with them and let them know of our situation on several occasions and the reason we stay 1 MONTH BEHIND! It feels like we are harassed everyday by these people.

Our accounts were transferred over from Wells Fargo after the takeover. We decided to give them the benefit of the doubt. However, we will be closing our accounts. They will hold DIRECT DEPOSITS for several days before allowing them into your account. Why is my PAYCHECK pending for two days? Purchases won't go through your account for 4 days (without saying pending, funnily enough) or more causing frequent overdrafts. As soon as our tax refund goes into the account, we're gone.

This bank took over for Wells Fargo! Idiots (Wells Fargo) for selling/merging to this bank. It is a joke! Their banking system and how they run it is horrible... Took almost a month after transfer for my debit card to work. Been 4 months checks still will not be accepted at any check sys retail stores... They let deposits spend for like 5 days before they let the deposit accessible. When you use your debit card at most places the money comes out. Then at night is put back into account then finally withdrawn two or three days after... Makes it difficult to use the phone app to keep track of deposit and withdrawals having 4 deposits going in!

after February 5th 2019 and mailed out a check to their P.O Box but for some reason my check has not cleared or been deposited yet. On Saturday February 16th 2019, I received a call from their collections department requesting for February's payment whereas according to regulations, I will not be assessed a late fee or negatively reported to any credit agencies for 60 days following the effective date of my transfer, which is February 1st 2019. I am beginning to have my doubts about this institution however my current loan terms and more importantly my APR are so good it just will not be to my advantage to refinance.

We were migrating our accounts to another bank when Flagstar purchased our Michigan Wells Fargo. It was taking me a while to accomplish this, as I was caring for an elderly family member and balancing professional responsibilities. Meanwhile, Flagstar removed my name from our joint checks and then refused to honor an electronic payment to my credit card. I am waiting for one more quarterly payment to go through, then I am done. Worst banking experience ever, and I speak as a former bank officer at another large bank.

Consumer Finance department should consider updating their regulations on mortgage transfers. I never got a letter ahead of saying my mortgage was being transferred. This is the second time a mortgage of mine has been transferred so I'm familiar with the process, but since that time regulation must have become much more lax.

I signed up for CD with them about 16 months back and opened a 19 month CDs. They never contacted me on phone and after the sign up, there was no way to add maturity options or a beneficiary. I kept looking to see if they added any options online months after months to see if I could set up Maturity options like all other online banks bigger and smaller.

Just got my mortgage transferred to Flagstar from Freedom Mortgage two weeks ago. Flagstar never sent a welcome letter, instructions, no account number. I called in and they can't even pull up my account but somehow wanted a payment for this month, the payment I already made to my previous mortgage company. I have never been treated so poorly on the phone. We decided after two phone calls were refinancing. if you have the ability, run as far away form this bank as you can. Worst thing you'll ever have to deal with.

Our mortgage was sold to Flagstar this last month, January 2019. For the first time in 19 years, we have had ongoing trouble and incorrect overcharges with regards to our mortgage. Miscommunication and deceit. Will be switching bank as soon as possible.

The right hand does not know what the left hand is doing. Trying to locate a correct email address to discuss or receive information regarding recasting our mortgage has been a struggle, frustrating, many hours of effort and several phone calls, wrong connections, misinformation...and to no avail! I still have not been able to locate the information I am inquiring about. Not even the correct email address...as I was told there is no one in this department with a phone. It is all handled via email. This is a poor excuse of a financial institution. Shame on you, Flagstar; Vice Presidents, Executives, CEO's and President! This is no way to run a business.

My mortgage was sold to Flagstar. I was in the middle of taking care of damage from a hurricane. It took me FIVE phone calls to find out how to handle an insurance check. I tried emailing but they will not answer emails. They could not even give me the correct address to send the check. My 5th call I finally got the information I needed. My first call I asked for an address to send my mortgage payment and the person did not know!

Flagstar is the servicer of my home mortgage. After using Wells Fargo, Chase, others I can say Flagstar is really bad. Sadly you don’t get to choose your mortgage loan servicer. Flagstar seems to be a small time operation and they're forgetting to pay my property taxes is a symptom of that. Really bad business operation. Customer service people seem nice on the phone but really you shouldn’t need to call the bank if they do their job correctly.

My mortgage was transferred from Chase at the end of last year (2018) and I was unlucky enough to be reassigned to Flagstar. Their customer service is absolutely worthless and everything has to go through a "supervisor" who never speaks directly with you and doesn't call you back even though that option is given by the person on the phone. I have never been behind on my mortgage or missed a payment or even paid late; however, when Flagstar received my loan, they immediately started billing for current month and next month.

We were with Chase bank and unfortunately our mortgage loan was transferred to this corporation. It has been nothing but a struggle ever since. Payments applied incorrectly. One department can't see what another department is doing. No one can update any information. They keep pointing fingers at each other. We are told that a supervisor will be handling it and calling us back. This never happens. So if we continue to make payments they will continue to apply them incorrectly and we will still have an issue.

Short story I closed my account in December due to problems with the merger. I could not access new my account online or mobile. So I took measures to move my money to another bank so I could pay my bills. After constantly trying to get help I gave up and closed the account. I have a check in my hand from the .03 cents I left in the account after transferring money out. After the account was closed I purchased something on Amazon, which then automatically used PayPal. PayPal used my old Wells Fargo debit card which should not work, and Flagstar reopened the account to accept insufficient funds. I no longer have a debit card or access online, but they keep sending me letters and raising the fees. No one will return my call, emails or correspondence. I have no way to pay off whatever they say I owe. I need help. The closest Flagstar bank is 45 miles away.

We purchased our home 3/2018. Our loan was immediately transferred to Flagstar Bank. Within a month I received a request/notice about flood insurance. I did get a policy when I purchased the house, I sent them the policy, two weeks later I get another request for flood insurance, I called my insurance agent who sent them everything that was needed. I was told on the phone that my insurance was not acceptable because it didn't meet FEMA standards. I called my insurance agent again and he explained that "No, the insurance was just fine".

Had a business credit account with Wells Fargo. Wells sold to Flagstar and the debacle began. First, the credit card I've had for 15 years was deactivated without any notice and without a replacement Flagstar card/account. I have numerous auto-debits for the business and had obligations that needed paid. I called and after 40 minutes they reactivated the Wells card. Few weeks later I get the Flagstar card and (wrongly) assumed the account was good.

Last summer Chase sold my loan to Flagstar. Things seem to go ok till tax time when I called to find out about when my property tax check would be sent. I was told, "We don’t do that. It’s sent to the village/town." I’m like, "When will this be." I was told end of December. Ugh ok. Well taxes were paid on 12/20 and things seem good till on 1/23 they went and pulled more money out and paid my taxes again. If I would not of received a email yesterday about it I would not have known they double dipped. I had to call to tell them. Now it’s a waiting game. I told them it’s their fault and I’m not paying any shorts and that they owe me money. So everyone please check and see if they paid your taxes twice. Unbelievable this bank. Worries what next.

Loan Depot sold my loan to Flagstar. I was to make my payments to Flagstar starting January 1st. I had already made my January payment to the previous servicer on December 12th. Flagstar continues to expect the payment due for January and tells me that they never received the funds that Loan Depot wired them. I am going to have to make my January payment twice now. None of this is my fault. A payment for nearly two thousand dollars has disappeared into a black hole. It's been a month and they still haven't credited my loan. This bank is slow to resolve these matters and I can't recommend them based on this experience. I never would have made the January payment in early December if I knew this was going to be the result.

On Dec. 8 2018 Chase sold my mortgage to Flagstar. I didn't find out until Dec. 17. When I started getting debt collection letters from Flagstar. So I immediately called Chase. Of course they state that my account is closed. But Chase owed me $8000. So I called Flagstar but couldn't get through to any sensible person. So I wrote them and inform them that since they are collecting a debt from me for my mortgage, then I'm a debt collector also. I informed them that they owe me $8000 which is to be paid immediately. That was since Dec. 27, I haven't heard from Flagstar or Chase since.

Chase Bank sold my mortgage to Flagstar last June or July, 2018. The first few months, everything was fine. A couple months ago, they started not posting my mortgage payment correctly and then trying to charge me a late fee of 17.80 because THEY are ones that posted it incorrectly and supervisors refuse to pull it out and repost correctly. I was told I had to pay another 42 something which is what they posted wrong in order for a full payment to go through. I pay it as of no choice and get told it's all caught up. Then they told me on the next month's payment which was paid in full, unless the late fee is paid with it, they will not post it as a full payment which I'm sure is illegal.

My loan recently transferred to Flagstar Bank in January of 2019. They have been terrible to work with and the customer service is beyond terrible. I was on hold during one call over 90 minutes. My old mortgage company had already withdrew my January payment before the loan transferred. So when the loan transferred a few days later, they transferred, via a wire transfer, my January payment. I was provided with the federal exchange number to verify the wire transfer went through correctly, and the date/time of the transfer. Flagstar continues to deny they received my the payment and I had to make another payment directly to Flagstar to keep my loan in good standing. So I have paid my January payment twice!