Flagstar Bank Reviews

First of all my mortgage was purchased by these monsters and I was never notified, no goodbye from one company and no welcome letter from the other. I was so surprised when I started getting collection calls from this strange company that told me they would record that I am difficult and uncooperative. I was like, "And who the heck are you??? What is this? Collection call for and you just took over my loan without even introducing yourself." Well I ended up telling Mr. rude and nasty that I was going to contact the Attorney General and see if something can't be done about the horrible way this company does business. As a first time homeowner I am terrified that this could be happening to all of these people.

This is an atrocious lender. Quicken sold my mortgage to this bank. These folks, on their own, decided to increase my mortgage to reflect their expected increase in my property tax, for 2020. They decided I would get an increase in property tax and just pegged that $130 additional to my loan payment. My property taxes went down dramatically. In effect these people are insisting on $550 more per month than my actual taxes. I did the running around to go get that tax bill from my township. Something that I believe the lender should have to do. I shared that property tax bill with the Flagstar property tax department. They contacted me: asking me to clarify who I was. (I sent an official bill, from my documented email address, with my address, lot number, and name.) What do you do with that?

My mortgage was bought by Flagstar. During the transfer, there was an issue with my escrow disbursement and some money went missing (long story short). I've been contacting them for about 17 days now and every time I call them, I'm told a different story on the pending process. First I was told it would take 5 business days, then 7, and now 10. It's been a couple of days past the 10-day mark and they provide zero insight on the progress, other than "its still in progress". Every single person I have spoke to at Flagstar have done nothing more than the bare minimum in regards to customer service. I question why they even have this department if they don't train these individuals to do their job.

Shortly after closing on my mortgage, my bank sold the loan to Flagstar. From the get-go, I've had problems. First, they blamed my local bank because they couldn't get withdraw the payment. Then they blamed a software upgrade, then they blamed me saying I gave them the wrong routing number and when I told them that's public information and even IF I did give them the wrong number (which I didn't), they changed their tune and said it was because I gave them the wrong account number. Yeah, I've only been a customer at that bank for 31 years and suddenly I don't know my account number. So the payment ended up being late and they charged me a $75 late fee. Then gave me a confirmation number.

Flagstar purchased my loan and 4 days later I sold the home. The title company sent the money to the old bank and they routed it to Flagstar. After 30 days and about 25 call's the money was found and posted to my account at Flagstar. I was told many times by Flagstar that they were posting the payoff as the date received by the old provider. Well once all was said and done, they posted it 20 days later and I am out almost 1k in daily interest. They said I could not have been told about posting of funds on the date received by the old provider. I have names and dates, but they are not listening. I would never use them or recommend them. These people are modern day thieves and there is no options for the victims. I hope President Trump is watching these people.

July of this year our mortgage was transferred to Flagstar Bank and on September 11th I received a letter in the mail stating we were in an AE Flood Zone which required insurance and that I needed to show proof of insurance, or contact FEMA for a LOMAR letter. Immediately I contacted Flagstar Bank and explained that we were not in a flood zone and could send them over documentation (Appraisal, Flood Determination etc.). The representative said that they wouldn’t accept it, but I could, and to contact FEMA, which I did immediately after hanging up with her. FEMA told me to go online and fill out my information and upload documentation and said it will take up to 60 days.

I saved .5% if I agreed to an automated clearing house (ACH) account. It was seemingly impossible to get money into this account, even with the supplied debit card and numerous calls to customer service. Flagstar reported me to Chex systems for account abuse. They should report themselves and their own bad advice. I WANT to make my payment, but had so many false assurances that hurt me and can actually ruin me financially. I thought I was alone, this is happening! This is bank fraud! I had a FICO score of 827 and nearly $200,000 in the bank at the time. I was happy to make my payment. This stinks, it stinks bad!

Literally the worst bank ever. A multitude of issues that ranged from not being able to deposit a check over $1000.00 from my husband's employer to not being able to cash a cashier's check that was from their bank. I finally decided to end my relationship with them. I closed my account in early November but just received a letter in the mail that my closed account was “temporarily reopened” early December (more than 30 days after it was closed) to allow a transaction that I did not authorize to occur. To add insult to injury they charged me $36.00 for my account being overdrawn. Stay far away from this place.

Why would you CALL ME to discuss my loan application only to tell me all loan officers are busy helping other applicants, then put me on hold, then tell me you don’t have a loan officer available to talk to me then never call me back? Totally unprofessional.

They took over my mortgage and it’s been hell ever since. I had one rough month and could only pay half my mortgage payment... They never applied it to my account for several months. I continued to make my regular monthly payments and still continued to get harassed about the missed payment. I explained the partial payment and told them I would have the other half at tax season...couple months away. Instead they continued to harass me. Mailed my partial payment back and took service charges from the amount I paid. They had me do a mediation which lowered my payment and got me back on track however that lasted like 3 months because the morons didn’t calculate escrow and insurance which put me in a shortage and now to make it up my payment is higher. And god forbid if you're one day over the first of the month making the payment. They will leave nasty voicemails about collecting a debt. Hate this company.

Our mortgage was recently transferred to Flagstar Bank. Just tried to discuss mortgage with a representative and was told she had to speak to my husband. We have had a joint mortgage for over 50 years as it was set up and never have I had to put my husband on the phone to access my account. Do they not know this is 2019? We are in our seventies and now they dare tell me it’s his account.

Flag Star Bank was unable to find my last mortgage payment $2420 so we received phone call from Collection Department. After 45 minutes conversation they understood mistake and recognize my payment in mortgage section. What bank is it who is losing $2420 from file? Garbage!!! FlagStar purchased my mortgage 3 months ago and is charging us more than previous bank but it is illegal.

I needed Flagstar to endorse an insurance check for a replaced roof on my old house that I am selling. I paid extra to mail it quickly with a self addressed return envelope with tracking so that I could get the check to the roofing company before the closing date on my old house. Several weeks went by and I began getting nervous wondering why I hadn’t received the endorsed check. So I called, and after four phone calls, learned that they had received the check, but didn’t endorse it bc they didn’t have verification from my insurance company (that I was not told that they needed when I called to make sure I was mailing them everything correctly).

I was easily given a pre-approval letter. I was initially told that I would not have to put any money down. After weeks of runaround, I asked how much do I need for a down payment? Again, constant runaround without real answers. The closing date passed. I had to immediately seek an alternative lender who very rapidly approved the loan. Flag star bank took a 550.00 appraisal fee without working to approve the loan. I still have NOT received a refund. They also want you to send personal information via text which resulted in my identity being stolen. AVOID LIke the PLAGUE!!

I did not choose this bank. When we bought our house our first had to be through them and a heloc. I am in Calif and there are no Flagstar banks here so everything must be done online. Our first was sold to another company but our heloc remains. First they made us set up a checking acct with them so the heloc could be auto paid from that account. So everything I do has to be online. Every time I try to log in to their website it tells me my password is wrong. I always write down my passwords. I have had to change it every time I log on because it does not recognize for some reason.. Also in order to fund my checking account there I need to transfer funds from my bank here to them.

I get a letter from my mortgage company that they sold my mortgage to these people. I call the number they gave me to set up payments. Automated system says hit 1 if you received a letter your mortgage was sold. I hit 1. Asks for old loan number and last 4 SS. I put it in, over and over. Finally hit zero. Zero. Zero. Etc. Lady comes on and I tell her it's saying my loan and SS doesn't match. "Okay, Mam. Well we don't have your loan until 12/1." I said, OK but how do I set up my payment due on December 1? "We don't have your loan until 12/1 mam." I say Okay, but my payment is due on 12/1 and the letter says call to set up. The lady is louder. "Mam. I told you we don't have your loan until 12/1. It's not 12/1 mam. Call back after 12/1. Got that. After 12/1." Rude, rude, rude. OMG. What horrible customer service! This may be a good time to refinance!

First, I did not choose this bank nor will I ever. Our loans was purchased by this terrible bank. It starts back when I got an insurance check for my room to be fixed. The check most be signed by the bank that has the mortgage and that would be Flagstar for us. So I send the check off and the paper work needed for a check of a fairly low amount. After, over TWO WEEKS I get the check returned UNSIGNED and a packet to fill out including a request for a notary. I call them and after a twenty minute wait I get someone who then after ten minutes says I don't need to fill this packet out since it is under a certain amount, just like read online. This process goes on for over two months before they finally signed the check and got it back to me so I could get the repairs to my roof done.

My Umpqua loan was recently purchased by Flagstar. I have never missed a payment in my life. You immediately start getting calls from the flagstar collections department after the transfer. How insulting. Not appreciated Alessandro P. DiNello - this is bad, thoughtless, careless business and not appreciated!! Patrick **

I have been disrespected, treated rudely, threatened with legal action, forced to sign a document under duress, literally lied to and harassed by the Bank Manager of the Brighton Flagstar bank. I received a call at 2pm and was told I had to come sign a document by 6pm or legal action would be taken. I was given no time to contact my lawyer. They also accepted supposedly legal documents without any follow-up. And - they would tell me one thing and then the next time tell me something else. They also will not tell you who their legal person/department is so, your lawyer can't contact their lawyer. Please - do not use this bank!!

I got charged $15 for no reason, I made the payment as usual on autopay. My mortgage is $5128 and they keep sending me to the collection department. I have a 783 credit score. I'm not ** up my credit for $15. I wonder why I'm refinancing with Chase Bank.

I like to round up and partial pay my $1956 mortgage into $1000 payments every two weeks when I get paid. Flagstar does not accept partial payments. What bank can't accept a partial payment? Ludicrous. Wish my previous mortgage company never sold off my home loan to a company who can not get with the times and accept partial payments.

We have now had a short sale request with Flagstar since Nov. 2018. Multiple buyers have come and gone. The last offer sent in 2 months ago along with updated UBAF. I have requested the file to be escalated. Was told they will get back in 48 hours? I have asked a Manager call back. ZERO CALLS in 6 request. Today I was transferred 4 times, CS, Collections, back to CS and back to collections. I am on the phone right now and each time the same thing. Yet no manager is available. Once again no new updates. I asked what was the last updates, transferred again. Do they fall under any CFPB guidelines? Are their calls monitored? THIS IS A JOKE. I would be more detailed, but all I need to do is listen to the phone call. Filing a complaint with CFPB is next step.

Flagstar bought our mortgage loan during the process of a home insurance claim. The repairs are complete and I'm trying to get the insurance funds released to me, but the service is among the worst I've ever experienced. Every step in the process takes weeks. They won't call me back, they said they are inbound call center only and it's my responsibility to call every day and check status. Then they say they are waiting for some documentation they never asked me for. When I email something in, I finally learned to ask for confirmation, which they do, and say they'll follow up with status, which they never do. Today, after two months of back and forth, I finally asked for a supervisor and they said they'll put me on a call back list and I should expect a call within 2 business days. Ridiculous.

Check the BBB reviews! DO NOT DO BUSINESS WITH THIS COMPANY! They are so bad they don't even deserve 1 star. On-going issue that I have spent 4-5 months trying get resolved. Each phone call last an average of 45 minutes, every time they say, "Call back in a few days to check on the status" and every time I call back, they say, "There are no notes in our record!" All because they purchased a flood insurance policy on our property even though I sent in all the proper documentation multiple times showing that we are NOT in a SFHA. I even poke to a manager who claimed she was escalating the issue so it would be resolved promptly but when I called back, NO RECORD of the conversation.

In June 2018 I had hail damage to my roofs through the winter and spring. I had all of my roof repairs done, paid all my contractors in full, provided all the receipts and all the paperwork including release of liens. Documentation was submitted over three months ago. Every time I call asking for my money I get a different answer but the best answer I got was their representative claiming he doesn’t understand why they have not released my money in full because all my paperwork is there. Needless to say that still is not resolved, they haven’t sent me any money. As I told him, "Are you stealing my money because it’s not your money, it’s my money and I want my money." He says he understands but there’s no answer other than the same guy that says I should have my money, understands my frustration, but I still get no results.

Incompetent, dishonest, shady all these words could be replaced in the dictionary with “Flagstar”. After being a loyal customer for nearly 20 years I was treated like trash when one of their tellers withdrew money from their GL account instead of my own like I requested. It took them a month to realize their mistake, then they tried to charge me overdraft fees. After I was forced to take an unpaid day from work and waste gas to straighten the mess they created I was met with a rude soulless golem of a branch manager in Canton MI who not once apologized for their mistake. You’re better off burning your money than letting these incompetent arrogant unapologetic crooks handle it.

Returning from vacation we found 3 inches of water on the 1st floor. It only took EIGHT DAYS for the cleanup crew to remove drywall, hardwood and dry out the house, Our insurance agent did an assessment and we had a check in hand to start repairs all within 8 days! I sent the check to Flagstar for endorsement Aug. 27th using two day overnight mail. A week later Sept 6th the check is still sitting in their mail room unopened. By the time the check is logged deposited and funds sent to the contractor it may be another Two weeks. As we are in a hotel, Flagstar's lack luster performance really needs a makeover. I understand back procedures but when Flagstar's own procedures/people bog down the process for its customers, we have a problem. Regards, John **

I was told by several customer service representatives that as long as I had made deposits to my account (especially in person vs mobile) that I would not receive NSF charges as long as the balance met the debits applied. Yesterday I had enough money in the account to cover 3 charges that were pending to come through. I even had a pending ACH deposit show up yesterday. Flagstar still charged me 3 NSF fees even though with the $200 available they were showing would cover 2 of the 3. I can see why Flagstar has an overall rating of 1 out 5 stars! Their "craft" that they promote on the commercial is to scam their customers out of fees!

Very unhappy customer from Flagstar. So many hidden charges and they take money out of your account without telling you. Flagstar is a Scam. I do not recommend this bank to anyone! When I was switched over to this bank I had problems from the start.

I am a disabled Veteran and was attempting to ReFi my home to do some remodeling. I worked with them for five months while my contractors waited patiently. They were unable to help due to a misreporting on my credit report. So I turned to another lender and what Flagstar could not do in five months the new lender did in five days. When I came to transferring the VA inspection report Flagstar refused to release it to the new lender out of spite and it took them nine days to tell me even that. POOR POOR customer service. Owned by Wells Fargo. Still up their old tricks. You can change your name yet behind the door it's still business as usual. That will also end my business banking relationship with Wells Fargo.

I used to like Flagstar. I thought they were so nice and helpful... But as soon as I refinanced my loan (for monetary reasons), things changed. Per RESPA guidelines, my escrow money is due back to me within 30 days of loan payoff. The payoff was finalized on June 24th, but here it is: August 26th and still no money. I've called and called and called. They told me that the check was sent out on July 9th, but I never received it. You'd think that they'd rush on a stop payment and reissue of the check, given that I called weeks ago. Yet nothing was re-issued. There has been no action on their part except for a bunch of "we'll escalate this to our payment department" replies. We're 62 days out - it was owed to me at 30!

I purchased my home in 2017 and have had nothing but troubles with Flagstar. They have missed several escrow payments. I lost my house insurance briefly since they did not pay the bill. They also overcharged my taxes by several thousand dollars. This made my monthly payment drastically increase. I had to not only take the time to send them my actual tax bill, but then they made me pay the overly increased bill because it was 'already sent'. They also have yet to remove the late fee from this error. I would not recommend this mortgage company.

We got the misfortune of having our loan transferred over to Flagstar Bank from Cenlar shortly after our house burnt down in the summer of 2018. We had already sent in our insurance money and had started the claim process with Cenlar before being transferred over to Flagstar bank, it took 2 weeks for Flagstar Bank to show that they had our funds and an additional week to receive their claim packet so we could start the gruesome task of getting all the forms filled out and returned so we could receive our first drawl.

Liars, crooks and thieves who stole my property tax escrow. Don’t do business with these scumbags. They took over my loan from CENLAR who are even bigger crooks. CENLAR put my escrow to the wrong lot number for 4 years, sold my loan to Flagstar and now the bank is charging me extra every month to make up for the escrow shortage they took from CENLAR.

We can never log on to pay our bill. The site has literally been down every single time I have tried to log in for over a month and of course no one is available to answer anything at all. We got transferred to them from Amerifirst, now we regret getting them since it led to this terrible company.

Terrible customer service. I was transferred from Wells Fargo, continually charged fees and told that I needed to "zero my account" before I could close them. The only overdraft is from their fees. I paid nearly $60 in fees. Tried to close by writing a letter (never ever have had to do this with any other bank), only to be told another $15 was charged in fees. I feel like I am in a nightmare that won't end. Do NOT do business with this bank.

Like many others, my loan was transferred to Flagstar. I have roof damage and filed a claim with my insurance company back in April 2019. I sent the check overnight to the address listed on Flagstar’s form. They lost the check although the tracking showed that it was delivered and who signed for it. It took 3 weeks for them to tell me they they were going to stop payment on the check?!?!? The check was issued by Farmer’s, how is Flagstar going to stop payment. The agent on the phone tried to blame USPS for the lost check.

Very bad experience with a Flagstar. We closed our home June 6, 2019, & we still have not received our escrow money as of August 2, 2019. According to the representative, they send escrow checks in the mail without a tracking number instead of priority mail. I do not recommend Flagstar bank.

I had hail damage on my home in March 2019. It is now mid-July and my contractor and I cannot get Flagstar to release the funds the homeowners insurance paid for the repairs. After a dozen calls, sometimes holding for over an hour this is the type of information I am told. 1) "It takes two weeks for your documents to be received in the front of the building and make them all the way to us in the back." 2) The W9 the contractor sent in is the wrong form. Note: This is the same one he uses with all other mortgage companies but they required he send it three separate times. 3) After all the documents are approved you have to call and request a check which takes 2 business days to process. 4) "It will take 2 business days for us to approve a header for the check to be issued."

I had the misfortune of having my mortgage transferred to Flagstar. They did not contact my insurance and refunded my Escrow which I then had to pay back plus some (almost $1000) and only had 3 weeks to do it. I contacted them about getting a fee waived and it has been since May with numerous follow up calls and somehow the request is never submitted. Then I submit an online application to refinance. I follow up with a phone call in which customer service rep Darrius ** convinces me that I wouldn't qualify but with a HELOC I would.

If you can choose any other bank than Flagstar Bank to do your mortgage with, do it as fast as you can. I ended up with Flagstar Bank due to the fact that my loan was sold to them. I have always sent in my mortgage payment after the first of the the month knowing that there is a grace period, and that my payment is late if they receive after the 16th. I send by payment thru the automatic bill pay from my Bank. I have used the same day the 5th for the last 8 months however Flagstar for two of the 8 months have attempted to charge me a late fee because they claim they receive this a day after. Both times the payment is received one day later, Flagstar is blaming the US post office (no way to track when they receive) for the delay.

Flagstar Bank works against you if ask for assistance. Loan mod. is subcontracted to another org. and all paperwork gets conveniently lost between the two. No point of contact; they give you a name but they don’t exist or never given their extension. You are asked to upload documents to a ‘portal’. However the ‘portal’ only holds the documents one business day but you are told that it takes 3-5 business days for someone to look at your documents and, “Oh sorry, we can’t go back and retrieve ‘old’ documents.”

I just recently had the worst customer experiences at Flagstar. I'm still in shock. I was in the process of buying a home, the lender had been mainly only communicating with me via email and very short at that. I paid for the appraisal and heard nothing back for a little over a week. Then I got a text from the lender saying it appraised for 25k less than the listing price. That's all I got. Not a call saying the loan is stopped, etc. I then found out from my realtor and the seller's agent that the appraiser tried to schedule a SAME DAY appt. and was already on his way to the property when he inquired about how to schedule the appt. Somehow he got into an altercation with the seller's agent and the police were called. The home had just appraised 2 months prior for the asking price but things didn't work out with the the person's loan who was about to buy it before me, which is why it was back on the market.

My mortgage was transferred to this company months ago and I’ve had NOTHING but trouble since! They are horrible to deal with! I’m ready to sell my house just to get away from them!!! My mortgage was increased for “6 payments” to get my escrow back up and I’m still paying the increased amount with no explanation! I jumped through hoops to try and get a forbearance for one month after having a surgery that had me out of work (for 8 weeks) and they denied it after taking their sweet time to decide leaving me one day to find the way to pay my mortgage. They suck!!! Stay far far away!

This lender is absolutely horrible. I am a disabled veteran in the state of Illinois. I have a 100% property tax exemption. Yet Flagstar insists on charging me for estimated property tax and then refuse to refund my escrow balance which is well over $5000 at this point. I plan to refinance my mortgage just to get away from Flagstar. Worst lender.

My original mortgage company sold my mortgage to Flagstar Bank in December 2018, I never sought them out to handle my mortgage. During the spring finances became temporarily tight due to slow work, making us late on our May payment. I called Flagstar May 31st and let them know I could pay the May payment in a week. The rep named "Summer **" had me enter into their repayment plan. I was to make a partial payment that day of a minimum of $250 (I paid triple) and the remaining amount would be divided in half over the next two payments and added to the normal payment.

I have to call every month for the past 7 month to have someone apply funds correctly. I gave a very simple direction multiple times - "any extra payment I make is to go to principal". They continue to put extra payments to the stupid "Suspense Account" instead of to the principal as directed multiple times. This throw off my book and I have to continuously call every month to tell them to move money to the principal. It also takes more than a week for them to complete the simple task. I'd certainly not recommend this bank to anyone.

Charge me $30 or a payoff amount through an email. You would think it would be cheaper since they said it would be free for the post office to deliver. Don't understand why the government can't let these banks get by with such bull crap.

My mortgage was transferred to Flagstar Bank 3 months ago. I do all of my payments online and automate them whenever possible. Flagstar's system will not let you set up autopay after you have made a payment and it has posted and the next one is due. My May payment did not register with their system. When I logged in to make my June payment it showed that the May payment was due. So I paid the May payment. Now it won't let me make my June payment which is due today. I called them to see if I could make the payment over the phone. They told me that I could not and would have to wait until the May payment posted. To top it off, since it was 31 days since the May payment was due, they are going to make a delinquent report to the credit bureaus. STAY AWAY FROM THIS BANK. I CAN ONLY IMAGINE THAT THEY USE AN ABACUS TO TRACK THEIR MORTGAGES.

They service my home loan and it started with issues in my loan transferring. The biggest problem was they never sent me a bill or any information that my loan had transferred to them. I only figured it out because my bank account was oddly large. I called my old servicer to find out the loan had gone to Flagstar. I was almost 3 months behind in payments. I found that out after having to call 4 different phone numbers. NOW they negligently didn't pay my home insurance (out of my escrow account) and the insurance has lapsed. Luckily my insurance company sent me notification in the mail that I haven't been covered for 10 days.

Our automatic payment was moved to a different bank. This did not go well the first month and they neglected to make the payment on time. Flagstar threatened to ruin our credit rating over this. When I tried to talk to Autumn about it she was extremely rude (actually abusive) and told me if I didn't stay on the phone with her she would report it and ruin our credit rating. I had to stay on the phone for 4 hours and cancel all my day's activities. She spent those hours chewing me out, transferring me back and forth, shouting demands and accusing me of lying. Actually kind of traumatic. Will never again trust this company.

They were extremely helpful and explained everything. They are also very well capable of working with the deaf unlike most companies that think everyone can hear. They Do NOT have an automated system for making calls. Most companies discriminate against the deaf and handicapped and Flagstar works with the disabled exceptionally well.

This is the best mortgage company on the planet, and I have dealt with about ten of them in my lifetime. No other mortgage company compares to this one.

DO NOT USE THIS BANK! My mortgage was sold to Flagstar about 6 months ago. I mail a check every month for my mortgage because they charge to make a phone payment and I do not do any type of payments online. I have had to begin mailing my mortgage payment in the middle of the month to allow for up to 3 weeks "mailing time". We all know 99% of all mortgage payments are due on the 1st, typically there is a grace period of 10 - 15 days, and, although the US post office is slow, typically mail is delivered to the recipient in about 5 days.

I had the misfortune of having my loan transferred to Flagstar Bank 3 months ago, a month before my loan was eligible to remove the PMI from my loan payments. After my loan was transferred to them and after my LTV ratio was at the required percentage, I immediately sent in the paperwork to them requesting my PMI be removed. 2 weeks later, I received a letter that stated that I would need a BPO (Broker Priced Opinion) to verify the current value of the home. The letter also CLEARLY stated that the payment for the BPO was $125.00. I sent the check, along with the copy of the letter. They cashed my check and then proceeded to tell me that I owed another $250.00 because they could not find anyone in my area to give a BPO.

March 16th, 2019, mailed first of two insurance claim checks for their endorsement only. Paid $50 for overnight shipping, 25 to them and 25 for them to overnight it back. One of few mortgage companies that requires their endorsement be on homeowners claim checks under 10,000 dollars. Called 5 times, gave some lame excuse about why they couldn't use the overnight envelope with FedEx I sent them and they "sent it back via USPS". It's now May 2nd and still no check. The joke is on these **, I sold the house, they are no longer mortgage holder so I stopped payment and had State Farm reissue both checks directly to me. Of course this is 2 months after repairs are already done and I paid for all repairs out of pocket even though I had an insurance claim. Flagstar is worthless, NEVER do business with this shade tree company if you can help it.

My mortgage like several of you was transferred to this bank from Freedom Mortgage! The way I found out, was that my check was returned from Freedom Mortgage, not only once but twice in February. When I called them and asked them why, they said it was sold to Flagstar Bank. I called Flagstar Bank. First of all they told me I didn’t have an account with them. The second time I called, They told me to go online! Again I called them finally someone gave me a new account number, and told me my mortgage was overdue! They also told me they sent me notice of this transfer by mail, I did not receive! At that time I set up my online account and paid February and March mortgage payments, unfortunately I entered my bank account number incorrectly, and they didn’t go through. Then in the mail, I received a letter about “how to get assistance if I can’t pay my mortgage”!

Dissatisfied Customer. My loan was transferred from Freedom Mortgage in January 2019 and it's been nothing but a headache with Flagstar Bank. I am on the phone every week with customer service or the escrow department because they have screwed up my payments. They increased my monthly payments and refuse to re-adjust them despite making the escrow shortage they claimed l owed. I have never been on the phone so much with any mortgage company as much as l have been with this company. Did l also say that they screwed up my insurance information and it took more than a month to get it corrected. I am not sure what kind of mortgage company/bank this is. I never heard of them before my loan transferred to them. Do not get your mortgage with this company, they are highway robbers, getting rich on hardworking innocent consumers trying to provide for their families.

My loan had the misfortune of being transferred to Flagstar 3 months ago. I submitted paperwork to set up biweekly debits over 2 1/2 months ago and have yet to see it come to fruition. I have had to call to make one time payments FOUR times now so these hacks can put off applying this yet another month. I've held their hand through the entire process and have spent hours on the phone with around 10 different representatives all to be given different versions of why it's not drawing...

Our loan was transferred to Flagstar Bank in December 2018. It took 3 months for them to start properly applying my payments, and now all of a sudden in April they are not applying my payments again and showing my acct as delinquent. When I call they can see I made the payment on 4/5, but don't know why it has not been applied to my acct.

I was out of town on a travel contract, and I allowed my roommate to stay. Her boyfriend kicked in three doors and threw her against another, busting it. The claim with my insurance company went by without a hitch, other than Flagstar insisting they needed to be a co-endorser of the $1,500 check. So I called them and was told I could overnight the check and include a return envelope to overnight it back.

My loan was previously serviced by a WONDERFUL bank, Freedom Mortgage. They "sold" the servicing to Flagstar earlier this year. It has been nothing but hassle to get this "bank" (Flagstar) to credit my account correctly. I have made several payments and my principal doesn't get reduced accordingly. They have "reversed" payments in order to try to fool me into thinking they are addressing my issue of them demanding a higher payment, and in "reversing" "forgot" to reapply to principle. Clever, eh? Confuse the stupid customer and made hundreds!! If they do this for EVERY mortgage, they are doing pretty well. If only I could go back to Freedom. NEVER a bit of trouble. But, alas, we the consumer have no say in who "services" our accounts anymore.

I communicated with Flagstar bank customer service through online chat and phone for resolving my account hold. I spend total 3-4hours to resolve that issue. But I didn't get any help from them. I didn't open this account. They only know one sentence "go to our branch." But there is no branch in my city. I had an account with Wells Fargo, they sold their branch with my account. Wells Fargo transfer my balance to Flagstar Bank. I have account with Chase, TCF Bank. If I give 80 to Chase bank, then I will give 20 to Flagstar Bank. Worst bank so far.

My new mortgage company Flagstar Bank wrongfully increased monthly mortgage payment. It went from $561 to $821. They want to collect money for property taxes. I am a 100% disabled vet and this house has been exempt from property taxes since 2016. My loan was sold to them from the previous company Cenlar. Maybe they didn’t get the documents from them? But when I saw my increase on the 1st of this month I immediately contacted them to try and resolve it. I sent in the paperwork to them showing my exemption. They refuse to update my payment this month and still want to collect money they know they are not entitled to collect. Why put disabled vets in financial hardship? They claim they cannot update it without giving me notice. But I had no notice before this month.

I have been with this bank for 4 years and 3 mortgages with them and they absolutely suck! I cannot wait to sue them. The worst customer service around! You have been warned folks and I have great credit! They will ignore every question you ask and never follow through with things!! They forget to pay insurance out of escrow, taxes and make sooo many mistakes! Never dealt with such a piss poor company! Here is my phone number if you have any questions....**. Stay away from this crappy lender! Run.

This is the worst place to get a loan from. They purchased my loan from my old mortgage company and they have been a disaster to work with. DON'T DO BUSINESS WITH THEM. Save yourself the headache and the blood pressure medication.

Cenlar sold my mortgage to Flagstar. I noticed right away my mortgage went up a few hundred dollars a month. I realized they bought me a homeowners insurance policy. I've spent months trying to resolve this and they still charge me the extra money even though I've had insurance in place with USAA for years. I've emailed, faxed, had USAA on the phone with them etc and I can't get it fixed.

On 3/15/2019 I contacted customer service by phone to dispute a unauthorized charge with my ATM/debit card... Agent was helpful. Dispute was resolved and money was returned back to my account. Agent did inform me that my current card had to be deactivated and a new one sent out. I was fine with this since I had cash on hand. I was told by agent the new card was ordered and I should receive within 7-10 business days. I took her at her word. Said thank you for all the help and disconnected. Did go to my local branch to get a temp card which I was told is limited in what I could do as opposed to real card on its way to me. I was given a card with instructions and a # to call to activate. Called the # keyed in the card # and the system asked for the 3 digit code on the back of which there was none. This was a bit upsetting.

Let me start off with my loan from my other company was bought out by Flagstar Bank. I called to refinance my home. Mind you I have 150,000 in equity. Showed him everything that’s possible that was needed with good credit. Paid $675 for an appraisal already preapproved and then they decide to deny me after 2 1/2 months still waiting. Emailed him multiple times. Contacted multiple times. Got a letter in the mail. They got denied. No phone call no nothing explaining why on top of that since they bought my own I’ve had nothing but problems making my payments every month they double dip me on my account happen on a Friday and then on Monday I called them up. They had no explanation what it happened. Far as I’m concerned this company is the worst mortgage company or bank of of ever had to deal with. Just beware. Enough said.

I took a loan and paid it off. Missed $3 because of a calc error in the interest rate they had on their end and they reported that on my credit score. Very difficult to get hold of and you get bounced around from one rep to another. The left hand doesn't know what the right hand is doing.

Our mortgage was recently sold to Flagstar and immediately we began having problems. They double-charged us for PMI and offered no explanation of a escrow increase. My wife noticed the charges and contacted Flagstar to correct the problem. They said they would, but the next month we were double-charged once again. She had to contact them again and they said they would remove it. We recently got our third overcharge with no corrections and no reasons as to why this keeps happening. The only thing we can gather is that this bank is inept and completely incompetent. They apparently have no accounting and no accountability. Stay far, far away from this 2-bit, wanna-be bank!

After countless phone calls, I got a customer service supervisor that actually seemed to care. after she gathered all the information she felt she needed to plead my case to the credit dept. she took my phone number said she would call me with an answer. three days later she called and the matter was resolved in our favor. all negative remarks were removed from our credit report. of course it didn't jump up as fast as it fell off, but it's better. the person that went the extra mile and didn't just give me scripted response has restored my faith in people. I guess for that i'll give them one more star.

My mortgage was sold to Flagstar in December 2018. I had previously paid my mortgage in advance through February 2019 with my previous mortgage company. Flagstar is stating it hasn't been paid since January and on February 26, 2019 they literally broke into my house, changed the lock, put antifreeze in the lines and shut off the water at the street because they said the house appeared vacant. They blamed the county for the water being cut off. I called the county and they sent me their log showing they had not been to my house for anything and did not disconnect the water and the bill was current. These people are CRIMINALS. Literally. Breaking into someone's home??? If I could rate them a zero in stars I would.

Looking at all the horrible reviews after just getting notice that my mortgage has been sold from Cenlar to Flagstar. I am so worried!!! How do I protect myself and my family from their fraudulent practices? I have already called to them to verify the new loan number and mailing address and I am already getting misinformation and a runaround...

I have suffered a home flood due to a plumbing break and my insurance company quickly reviewed and paid an initial sum within 48 hours. The bulk of the funds were issued via a joint check to Flagstar and myself. Initially, the Loss Draft Dept in Mesa AZ requires you to complete many forms, notarized by yourself and contractors. I completed ALL their paperwork and mailed this and the check to them as required. Then they start asking for new items - in very cryptic obscure emails giving little information asking for "Contractor License" already sent on a Notarized Affidavit!

My condo suffered water damage and mold problem. The insurance company settled it quickly and mailed out the check to me for $17650. It also included Flagstar on it since they are my mortgage company. I signed the check and mailed it in to Flagstar on 12/23/18. Today, I still have not received the amount. I had to pay contractors to repair the mold problem and fix the entire condo, which cost me over $24K. I submitted all the documents Flagstar asked for...insurance estimates, paid invoices from contractors, and release of financial responsibility. They sent out their inspector and the report was submitted to them as all good...all repairs were done on the condo. I called and talked to their representatives at least 20 times since January and every time they asked me for the same things over and over again because they either did not receive the documents or that the documents were uncleared.

My home was damaged by Hurricane Irma in Sept. 2017. I went to a 9 hour meditation with my homeowners insurance attorneys. I secured the funds to repair my home. Flagstar refuses to release funds. It releases the funds only to the contractor and myself as a co/signer. I have no control over my own money. I hired a roofing contractor and I had to pay $1000 to secure the work. Flagstar would not pay me back the money. The contractor was almost finished with my roof by the time Flagstar sent me a check made out to the contractor for the FULL amount. Luckily for me, the contractor refunded the money back to me. They refuse to sign over the checks to me.

My mortgage was transferred to Flagstar a month ago. Everything has been a huge inconvenience for me since this unwanted transfer. I set up my automatic draft for bi-weekly payments, which takes a month to start, so during my wait I am ineligible to make a one-time payment online. WTH! WHY? Flagstar Bank Customer Service Rep Mollie/Molly says she's sorry but, "You can't make a one-time payment online because you set up auto draft, even though it doesn't start for another month." Then I ask to make a phone payment and she says it will cost $15 to make a phone payment. So basically I have been transferred to a company that doesn't know jack about customer service. She never offered to waive the fee, she just says mail the payment.

About four or five months ago my mortgage was sold to Flagstar Bank. From the beginning it was obvious they have problems dealing with customers. First when I requested that I make one at a time payments over the Internet they sent me log on credentials including a user name. I tried to log in and it wouldn't allow me. So, even though I have a VERY significant hearing loss I struggled to call and discovered... "Opps, we sent the wrong user name." So I used the new one and it worked. BUT, not on the the web page they originally told me to use. On the page dedicated to mortgage ONLY payments it worked. Now the mortgage only payment page is refusing payments and saying it is having technical problems.

Since I purchased my home, the loan has been transferred multiple times. Every time it has been pretty seamless - until Flagstar! After transferring to Flagstar, I have had to spend multiple hours, emails and call in order for them to receive verification of my insurance. Including a threatening letter that I would be charged for insurance from them - after speaking with them multiple times earlier to verify things were squared away. Never deal with Flagstar if you have a choice!

My mortgage was transferred to Flagstar less than a year ago. Everything was okay until I tried to do a basic change to the payment date. The website is useless. It shows my account and my address and that's it! I have to call their customer support to do anything else. I called customer support and was on the phone for over an hour and was finally told there was nothing they could do and I would get a fee. So let's get this straight, I can't change basic functionality on their site or via their customer support because of their system limitations. My payment is scheduled for the 3rd. I won't have the full payment until the 8th. Mind you this is still well within my grace period and now they are going to charge me a fee because they will request the money on the 3rd and I won't have it. That's a nice little scam for them. Oh and this is the second time in less than a year, that they charge me a fee due to their system limitations. Stay far away from this company if you can!

They do not care about you or anyone. Everyone there is scripted. Every single time I ask a question or for help I get a scripted policy answer. They want fees for everything. They do not budge if you are in a bind. Today for example, I couldn't log in to make a loan payment. I went to their chat. No one in loans was available. I asked someone in a different dept to find out some answers for me. I got an automatic company policy statement instead of a personal answer.

Chase sold our mortgage to Flagstar Bank which also does business as Lakeview Loan Servicing. Within days of sending me a letter stating my mortgage had been transferred, they scrambled my name. All correspondence after the original letter has had my middle name as a last name and my last name as a middle name, and even my wife's last name correct didn't wake anyone up. Now my 1098 Mortgage Tax document doesn't match to my social security number. I called to correct and they wanted me to send them 4 types of proof of my name with an affidavit?

I bought a home in 2016. It is now February of 2019. During this time my mortgage was sold several times. There was never an issue prior to Flagstar. I had auto draft set up on bi weekly payments. During each transition from one mortgage company to another it was seamless. There was no disruption to my payment schedule or any major changes to viewing my statements online. Since Flagstar took over they cancelled all payments. Demanded that I pay two months in advance to restart an auto draft program that I was already in and had budgeted for. I never had a missed payment or late fee. Their online payment site only allows one payment then they want you to make payments on the phone and charge you ridiculous fees to do so. Their customer service is appalling and I urge anyone reading this to never use this bank for any purposes. They are criminals in my opinion.

Unfortunately my husband I loan was transferred from Chase to Flagstar. We started paying Flagstar in November of 2018. First we received information about foreclosure (WE ARE 1 MONTH BEHIND, DUE to my husband's job) before even receiving a welcome letter! We have spoke with them and let them know of our situation on several occasions and the reason we stay 1 MONTH BEHIND! It feels like we are harassed everyday by these people.

Our accounts were transferred over from Wells Fargo after the takeover. We decided to give them the benefit of the doubt. However, we will be closing our accounts. They will hold DIRECT DEPOSITS for several days before allowing them into your account. Why is my PAYCHECK pending for two days? Purchases won't go through your account for 4 days (without saying pending, funnily enough) or more causing frequent overdrafts. As soon as our tax refund goes into the account, we're gone.

This bank took over for Wells Fargo! Idiots (Wells Fargo) for selling/merging to this bank. It is a joke! Their banking system and how they run it is horrible... Took almost a month after transfer for my debit card to work. Been 4 months checks still will not be accepted at any check sys retail stores... They let deposits spend for like 5 days before they let the deposit accessible. When you use your debit card at most places the money comes out. Then at night is put back into account then finally withdrawn two or three days after... Makes it difficult to use the phone app to keep track of deposit and withdrawals having 4 deposits going in!

after February 5th 2019 and mailed out a check to their P.O Box but for some reason my check has not cleared or been deposited yet. On Saturday February 16th 2019, I received a call from their collections department requesting for February's payment whereas according to regulations, I will not be assessed a late fee or negatively reported to any credit agencies for 60 days following the effective date of my transfer, which is February 1st 2019. I am beginning to have my doubts about this institution however my current loan terms and more importantly my APR are so good it just will not be to my advantage to refinance.

We were migrating our accounts to another bank when Flagstar purchased our Michigan Wells Fargo. It was taking me a while to accomplish this, as I was caring for an elderly family member and balancing professional responsibilities. Meanwhile, Flagstar removed my name from our joint checks and then refused to honor an electronic payment to my credit card. I am waiting for one more quarterly payment to go through, then I am done. Worst banking experience ever, and I speak as a former bank officer at another large bank.

Consumer Finance department should consider updating their regulations on mortgage transfers. I never got a letter ahead of saying my mortgage was being transferred. This is the second time a mortgage of mine has been transferred so I'm familiar with the process, but since that time regulation must have become much more lax.

I signed up for CD with them about 16 months back and opened a 19 month CDs. They never contacted me on phone and after the sign up, there was no way to add maturity options or a beneficiary. I kept looking to see if they added any options online months after months to see if I could set up Maturity options like all other online banks bigger and smaller.

Just got my mortgage transferred to Flagstar from Freedom Mortgage two weeks ago. Flagstar never sent a welcome letter, instructions, no account number. I called in and they can't even pull up my account but somehow wanted a payment for this month, the payment I already made to my previous mortgage company. I have never been treated so poorly on the phone. We decided after two phone calls were refinancing. if you have the ability, run as far away form this bank as you can. Worst thing you'll ever have to deal with.

Our mortgage was sold to Flagstar this last month, January 2019. For the first time in 19 years, we have had ongoing trouble and incorrect overcharges with regards to our mortgage. Miscommunication and deceit. Will be switching bank as soon as possible.

The right hand does not know what the left hand is doing. Trying to locate a correct email address to discuss or receive information regarding recasting our mortgage has been a struggle, frustrating, many hours of effort and several phone calls, wrong connections, misinformation...and to no avail! I still have not been able to locate the information I am inquiring about. Not even the correct email address...as I was told there is no one in this department with a phone. It is all handled via email. This is a poor excuse of a financial institution. Shame on you, Flagstar; Vice Presidents, Executives, CEO's and President! This is no way to run a business.

My mortgage was sold to Flagstar. I was in the middle of taking care of damage from a hurricane. It took me FIVE phone calls to find out how to handle an insurance check. I tried emailing but they will not answer emails. They could not even give me the correct address to send the check. My 5th call I finally got the information I needed. My first call I asked for an address to send my mortgage payment and the person did not know!

Flagstar is the servicer of my home mortgage. After using Wells Fargo, Chase, others I can say Flagstar is really bad. Sadly you don’t get to choose your mortgage loan servicer. Flagstar seems to be a small time operation and they're forgetting to pay my property taxes is a symptom of that. Really bad business operation. Customer service people seem nice on the phone but really you shouldn’t need to call the bank if they do their job correctly.

My mortgage was transferred from Chase at the end of last year (2018) and I was unlucky enough to be reassigned to Flagstar. Their customer service is absolutely worthless and everything has to go through a "supervisor" who never speaks directly with you and doesn't call you back even though that option is given by the person on the phone. I have never been behind on my mortgage or missed a payment or even paid late; however, when Flagstar received my loan, they immediately started billing for current month and next month.

We were with Chase bank and unfortunately our mortgage loan was transferred to this corporation. It has been nothing but a struggle ever since. Payments applied incorrectly. One department can't see what another department is doing. No one can update any information. They keep pointing fingers at each other. We are told that a supervisor will be handling it and calling us back. This never happens. So if we continue to make payments they will continue to apply them incorrectly and we will still have an issue.

Short story I closed my account in December due to problems with the merger. I could not access new my account online or mobile. So I took measures to move my money to another bank so I could pay my bills. After constantly trying to get help I gave up and closed the account. I have a check in my hand from the .03 cents I left in the account after transferring money out. After the account was closed I purchased something on Amazon, which then automatically used PayPal. PayPal used my old Wells Fargo debit card which should not work, and Flagstar reopened the account to accept insufficient funds. I no longer have a debit card or access online, but they keep sending me letters and raising the fees. No one will return my call, emails or correspondence. I have no way to pay off whatever they say I owe. I need help. The closest Flagstar bank is 45 miles away.

We purchased our home 3/2018. Our loan was immediately transferred to Flagstar Bank. Within a month I received a request/notice about flood insurance. I did get a policy when I purchased the house, I sent them the policy, two weeks later I get another request for flood insurance, I called my insurance agent who sent them everything that was needed. I was told on the phone that my insurance was not acceptable because it didn't meet FEMA standards. I called my insurance agent again and he explained that "No, the insurance was just fine".

Had a business credit account with Wells Fargo. Wells sold to Flagstar and the debacle began. First, the credit card I've had for 15 years was deactivated without any notice and without a replacement Flagstar card/account. I have numerous auto-debits for the business and had obligations that needed paid. I called and after 40 minutes they reactivated the Wells card. Few weeks later I get the Flagstar card and (wrongly) assumed the account was good.

Last summer Chase sold my loan to Flagstar. Things seem to go ok till tax time when I called to find out about when my property tax check would be sent. I was told, "We don’t do that. It’s sent to the village/town." I’m like, "When will this be." I was told end of December. Ugh ok. Well taxes were paid on 12/20 and things seem good till on 1/23 they went and pulled more money out and paid my taxes again. If I would not of received a email yesterday about it I would not have known they double dipped. I had to call to tell them. Now it’s a waiting game. I told them it’s their fault and I’m not paying any shorts and that they owe me money. So everyone please check and see if they paid your taxes twice. Unbelievable this bank. Worries what next.

Loan Depot sold my loan to Flagstar. I was to make my payments to Flagstar starting January 1st. I had already made my January payment to the previous servicer on December 12th. Flagstar continues to expect the payment due for January and tells me that they never received the funds that Loan Depot wired them. I am going to have to make my January payment twice now. None of this is my fault. A payment for nearly two thousand dollars has disappeared into a black hole. It's been a month and they still haven't credited my loan. This bank is slow to resolve these matters and I can't recommend them based on this experience. I never would have made the January payment in early December if I knew this was going to be the result.

On Dec. 8 2018 Chase sold my mortgage to Flagstar. I didn't find out until Dec. 17. When I started getting debt collection letters from Flagstar. So I immediately called Chase. Of course they state that my account is closed. But Chase owed me $8000. So I called Flagstar but couldn't get through to any sensible person. So I wrote them and inform them that since they are collecting a debt from me for my mortgage, then I'm a debt collector also. I informed them that they owe me $8000 which is to be paid immediately. That was since Dec. 27, I haven't heard from Flagstar or Chase since.

Chase Bank sold my mortgage to Flagstar last June or July, 2018. The first few months, everything was fine. A couple months ago, they started not posting my mortgage payment correctly and then trying to charge me a late fee of 17.80 because THEY are ones that posted it incorrectly and supervisors refuse to pull it out and repost correctly. I was told I had to pay another 42 something which is what they posted wrong in order for a full payment to go through. I pay it as of no choice and get told it's all caught up. Then they told me on the next month's payment which was paid in full, unless the late fee is paid with it, they will not post it as a full payment which I'm sure is illegal.

My loan recently transferred to Flagstar Bank in January of 2019. They have been terrible to work with and the customer service is beyond terrible. I was on hold during one call over 90 minutes. My old mortgage company had already withdrew my January payment before the loan transferred. So when the loan transferred a few days later, they transferred, via a wire transfer, my January payment. I was provided with the federal exchange number to verify the wire transfer went through correctly, and the date/time of the transfer. Flagstar continues to deny they received my the payment and I had to make another payment directly to Flagstar to keep my loan in good standing. So I have paid my January payment twice!

My loan got switched over to Flagstar Bank after a recent refinance that first went to HarborOne. Ok, fine. Figured it would be no issue. First payment due on January 1st, so I set up an autopay on Flagstar's website to be paid on December 28th thinking it would go on that date. I just got a statement from them that the payment was never paid and now I have a late fee of $35.00. Total **, since the website had all my information already in it (routing and bank number) proving that I had set it up, with the "convenient" notification on their site that autopays only take effect on the 2nd payment. Then why wouldn't the site warn me of that at tell me I HAD to make a manual payment? Nice try Flagstar. Not on my watch. Judging by the reviews about this bank, I am getting my loan away from these guys ASAP, but not before ripping into them about the late fee.

I received a bill from my city tax assessor in November for 1633.00 I called Flagstar. They said it would be paid by 12/5/18. Two weeks later another bill. Called again. They said, "Oh yes it will be paid." A week after that got a bill from my homeowner's insurance. They didn’t get their payment. They went after Flagstar themselves. Third bill arrives today from tax assessor with a penalty. Called Flagstar again. Talked to mortgage department. Blasted them again and said it better be paid within 48 hours. And they are paying the penalty. Don't get a mortgage with these **. The best mortgage company is Quicken Loans or Mr. Cooper.

This has been the worse banking experience I've had. We applied for a HELOC and they were super pushy to get the process started, then when we ran into some issue and I had questions regarding the loan they offered and wanted to know details before accepting their loan they pretty much stopped all communication with me. I tried calling, emailing, and just trying to get more info about a loan and no response from the contact person I worked with named Rosie. Horrible and unprofessional. They can't take 5-minutes of their time to explain a loan, just expect you to sign for it without providing you any of the information. I will NEVER work with this bank again.

My local mortgage loan company sold my loan to Flagstar Bank and I have had nothing but problems ever since. Be prepared for a long hold if you are calling customer service. My advice, go to another company if you have the opportunity.

The people who operate this bank are complete morons. It has been a nightmare ever since a bad bank, Wells Fargo sold to a bank even worse, Flagstar. They are incompetent, unable to fulfill even check services properly. They keep no records of orders, so they never order anything. They shouldn't even exist with this bad service. They don't even function. They are a zombie bank.

We are a contractor working on a home that was damaged during the storms. Flagstar has had our down payment check since November 22, we have submitted our documents over 35 times via fax and email. And as of today, they can't tell me any update or whether they have received them which we know they have, because another department confirmed. This has been the worst experience ever dealing with a bank to process a insurance check for contract to be paid. We will have to the project completed this week and still can't get them to release down payment check. With no reason why from Customer Service. Don't bank with them and if you have a loan I would recommend re-financing.

I was never a Wells Fargo customer but am equally affected by this merger. Chase bank sold my mortgage to Flagstar so I opened a checking and savings account with Flagstar and have been a customer since December 8th, 2018. So far, I cannot log on to see my accounts online nor on their app. Customer service is only equipped to change my password but not diagnose why I’m unable to log in. This problem has also affected the banker's ability to get me logged on at the actual branch. Most recently, my direct deposit is missing and the banker at the branch had no clue about where it was. I’m freaking out because on top of all this, I’m one of the government workers who has been affected by the government shutdown. I need my money found immediately and I’ll just start sending checks or money orders to pay my mortgage. Flagstar is behaving like it’s been hacked!

I have been with Flagstar for a few years and the only reason I’ve tolerated them this long is because I had everything set up to come out automatically. This year alone, I’ve paid over $600 in overdraft fees. I’ve called repetitively and asked them to remove the ability to overdraft but I found is they manipulate your account so you can’t tell you have over-drafted until it’s too late. I only keep money that I need in there and there is no way to deposit money in the same day once it overdrafts. I’ve set up texts and emails and nothing.

I had a Wells Fargo Bank account and INVOLUNTARILY been switched to Flagstar Bank when they bought 52 WF banks. After deciding to give them a chance I had to make multiple calls to Flagstar just to be able to log into my account. After barely using my account I am now locked out with my balance saying I am negative $10 million! I don’t make nor have this amount of money. I’ve deposited one refund check for under $20 to this account. I will be closing my account as soon as I am able to get to the bottom of this.

My house loan with Chase was bought by Flagstar Bank. This company has sent about 10 letters to me and certified letter. This company will harass you constantly. I accidentally mailed house payment to Chase then found out my loan was bought by Flagstar. All of this four days before Christmas. My house payment was behind. But I’m afraid to sign anything with this company to get caught up. Based on every review I’ve read. I’ve always made a payment every month, but yet in one week I’ve received letters and calls constantly. After I see everyone reviews I realize I’m not the only one having to deal with this bank's tactics.

Long post alert!!! My husband and I recently found out at the end of November that our home loan with Chase was being INVOLUNTARILY transferred. Mind you, we have been through hell the past 6 months. Back story... in July we found out we were pregnant with our 3rd child. August we find out we are pregnant with twins! We decide we need to look into getting a home, due to previous things with my husband's old company, we needed to raise his credit score slightly to get the best rate. So we work with a financial/credit advisor and begin the process. All is great with them! National Credit Care is an excellent company to work with!

Had a home loan that got bought from Cartus Home Loans by Flagstar. No big deal, it happens. I went through their hoops online and set up autopay with my bank account. First month went smoothly. Second month, just a day before Christmas, I get a letter from Flagstar in the mail. "Your account is overdue! Late fees will be charged if you don't pay promptly and if you don't pay we will send your account to collections and report this to the credit bureaus!" What the hell Flagstar? Went online, and immediately paid my mortgage for the month. However, auto pay is no longer available?! Wow, this is the worst online experience I've ever had. Will never use this POS bank for anything if I have a choice. Now it looks like I'll be spending the rest of my vacation getting re-financed so I can dump this loan and they make absolutely no more money off me.

I am a resident of Las Vegas but I am flipping a home in Ohio and living in the residence for a little of a year. Needing additional funds, I applied for a personal loan with Wells Fargo and, as usual, everything went smoothly, the funds were promptly transferred into my account. Note: I have my mortgage, two credit cards, my auto loan, checking and savings with Wells Fargo. However, because I was in Ohio when I applied for the loan, this one account was transferred to Flagstar.

I opened my Wells Fargo account in Michigan when I was living there years ago. Flagstar bought out branches in the Midwest so I was forced to transition even though I now live in Nevada with a Wells Fargo across the street. I was already upset about this enough about this but I have had nothing but problems since the switch. Flagstar told me that I would not have to give new routing or account numbers to payroll and that it would be done automatically. I suppose my first mistake was trusting that they knew what they were talking about... because my money was not deposited. The online banking gets shut down every other day and if you call and try to talk to someone you’ll wait on hold forever. I am sorry for all other Wells Fargo customers that got forced into this. I just opened a Chase account and will be closing my Flagstar immediately.

I was not given a choice to have my accounts transferred to Flagstar. I learned of this first on radio. 1st mistake. They had 6 months to prepare for this and decided to do it on a weekend during major holiday season. 2nd mistake. They tried to do it all at once rather than a planned transition over time. 3rd mistake. I followed all instructions and when I did not receive cards and checks prior to the transfer I called on 2 occasions and was told not to worry and they would be there on time. They weren’t. 4th mistake. Monday morning was disaster at bank and understaffed. 5th mistake. Customer service rep wasn’t helpful and never returned call. 6th mistake. Not all accounts transferred. 7th mistake. 2nd bank visit required me to make appointment which rep was 30 minutes late. 8th mistake.

Fire insurance money $345,000 for dwelling rebuild (Thomas Fire Rebuild) is in an escrow account requiring home inspection to release funds. After 5 weeks and 6 phone calls requesting a home inspection I get the same answer from phone representatives. "I've submitted for inspection, you will receive an inspection with 3-7 days." Every time I call they say the same thing and I do not receive an inspection. The bank is holding the money collecting interest. They claim "we're too busy to take your call, please leave your number and we'll call you back." I never receive a callback, I never get a home inspection and they keep all the rebuild money in their escrow account. I have contractor bills to pay and no way of getting the money from Flagstar Bank aka. Proctor Financial, Inc.

Since I got my home loan a year ago, it’s been sold at least twice, so now I’m with Flagstar. When I got the loan, I set up an escrow account to pay taxes and insurance. Out of the blue, they sent me over $9000 saying it’s escrow overpayment. Why? They didn’t pay the taxes or insurance. I found that out, because I got a notice of cancellation from my homeowner's insurance, and a delinquent tax notice from the State of California. Not only do they put you on hold forever, but whatever you’re calling about, they have to transfer the call at least twice to get you to the right person. Each time, at least 30 minutes on hold. I am retired, but that’s not how I want to spend my time. It must be even more of a nightmare if you work!

Worst bank ever. I was with Wells Fargo bank but forced into Flagstar as of December. I was told it should be an easy transition, far from it. Several issues setting up online banking, and then as soon as I started using my card it would work here and there, embarrassing. I called the bank and would be stuck on hold forever and end up playing the song and dance game to get help. Then the other day I get a .27 cent charge on my card and asked if I made the purchase, I say no and ask if I need to get a new card but was told I would be fine. I go to buy groceries 8 hours later, card declined, check my account, checking and savings drained. I call the bank and after being transferred and put on hold several times I'm finally told I have to wait until the charges go through and then call back and dispute them. Because that makes total sense.

Flagstar Bank was one of several that I initially contacted for HELOAN bid and I moved forward with refinancing my home based on that bid. When I received the closing paperwork and reviewed it closely I noted that the interest rate was 0.5% higher than bid. When I refused to close and contacted the agent they claimed that the rate had been fixed at bid as he had stated but he accidentally used the wrong interest sheet to create the bid. We ended up going forward with the loan because interest rates had increased in the nearly 2 months it took to process our application due to highly unprofessional correspondence practices and subsequently have had ongoing trouble with their customer service. At this time I am unsure if Flagstar is actively fraudulent or simply unprofessional but I would like to warn others to be wary of their claims.

After waiting a week since the bank merger to contact CUSTOMER SERVICE, I have come to realize: This bank is a joke. How I wish I would of known this could happen (WF selling/closing branches in the Midwest) when I opened my account at Wells Fargo. WF provided me with great service. FLAGSTAR is nothing. After 4 days of being on hold for an enormous amount of time, and NOT being able to speak with a representative, I finally got thru at 7:30 AM. I am currently overseas and is not easy to communicate back to USA.

Closed all of my accounts with WF before the change. Got a letter in the mail from Flagstar dated 12/7/18 notifying me that my account (that was closed) was overdrafted. I called and waited over 30 minutes on hold. They said that it was a service fee but it had been refunded. I notified them that all of my accounts were closed before the change and they were unable to tell me why they still showed one open while the others were closed. They said that I could go to the branch and close it (long lines) or write a letter and send it to the branch requesting it be closed. Call was elevated to a supervisor and she said the same thing. I do not feel comfortable just sending a letter, who knows if it will actually be closed. So it looks like I will need to take time off of work with no compensation to close my accounts...again.

Our VA Home loan was sold by Cenlar to Flagstar for servicing in November. Absolutely a clown circus for customer service and support. I have simple questions and they couldn't provide a complete answer. Just try and get a Supervisor or Manager on the phone... lol... Run, fast, with all of your $$$ and don't look back. They are absolutely the worst at everything and we've only been a "customer" for a few weeks. RUN!

As I entered the main branch downtown I could see there were a lot of very unhappy customers, and the flip chart displayed clearly spelled out those things yet to be satisfied like the ATM machine, which, I would think would be the most immediate thing to be operating after the name on the bank's sign was changed, or before! These people would have been perfectly at home carrying ball bats or axe handles, like in the old west days, but no outward displays of hostility erupted, at least while I was there. Hopefully, this will prevail, but for how long?

Just another angry customer whose Wells Fargo account was transferred over. This has been the WORST experience. App doesn't work, website doesn't work, on hold now for 31 minutes and counting on the phone. Debit card doesn't work in the ATMs, I have no idea how much money I have in my account and can't find out. Once I find out, I'm taking it and closing this account. I will NEVER bank or recommend Flagstar. This is ridiculous. And just SUPER happy this is all happening right before Christmas... If Flagstar wasn't equipped or able to handle the transfer they shouldn't have done it!

Horrible customer service. I was a Wells Fargo customer. Said direct deposits would not be affected. Still have not got my money. All they could tell me was pull out cash and put my account into negative. And every question I asked was answered with, "I don't know."

“Transition” has been a week. Still no access. Direct deposit not available, worst customer service possible!!! Sleeping in my car because my money is not available and it is 15 degrees outside and I am 300 miles from home!!! Definitely getting rid of this bank!!!

I did not want to become a Flagstar customer, but Wells Fargo sold my loan account. Now I don't have access to withdraw money, and their online banking system doesn't help. I've been on the phone for 35 minutes and counting. Transferred to my 6th customer service rep, and still, no one can help.

Well over one full week with absolutely ZERO access to banking, no balance, no deposits, withdrawals, unless I go stand in line for 45 minutes at local branch. None of the options work on the website. NO ONE ANSWERS THE PHONE WHICH THERE IS NO EXCUSE FOR. HELLO? YOU HAVE PEOPLES MONEY! I understand this was a transition from Wells Fargo, but why make the transition if you are not 100% ready, this shows the decision making ability this company has, BAD.

Updated on 01/24/2019: They refuse to let me pay my monthly mortgage payment early. I have to fight with them to fix it. I'm military deployed to Africa so I want to make sure the payment gets there so I pay early. They keep putting the total payment as the principal so when I make the next month payment it's later than it should be. I keep asking them to sell my mortgage. They are the worst.

I’m another one of those Wells Fargo unfortunate transfers. I was told, at least at my branch that only the ownership was changing and specifically told my money would not be touched. This change happened while I’m 1000 miles away from home and all of a sudden my card, only funds on me, don’t work. I’ve tried to call several times over the past few days and every time I’m on hold I’m hung up on. So thanks to this. I’m stuck indefinitely here, missing finals, doing weird desperate stuff for money just to feed myself, and trying to open a new bank account somewhere else. Thanks Flagstar.

Unfortunately, I am one of the victims of this transition who still cannot access their accounts. On December 3rd, I attempted to set up my online banking at flagstar.com with no success. I had followed the instructions exactly and even went as far as to try on different computers with different browsers. The number I was given to call when receiving the activation error gave me a recording and then promptly disconnected when I called it. I continued to try the number and also the activation on flagstar.com periodically throughout the entire day, with the same results. My local branch is open 9-5. I work 8-5 out of town and have to take time off work in order to do banking at my branch. There are no other branches closer to my work, which is 30 miles away.

The transition is far from seamless.

I'm writing this review while being on hold already 45 minutes! I had a business account with Wells Fargo and have extreme regrets that I didn't research Flagstar prior to the takeover date. I'm furious because I really don't have any extra time to wait in the long lines at the branches here in South Bend nor do I have time to wait on hold for what has now been almost an hour. Did I mention I tried calling yesterday and the same thing. I went to the branch and because of the long wait time I couldn't stay. There is no helpful information on their website about setting up an online account and I quite frankly will have to bite the bullet and go wait in line at a branch! Yes~ as soon as my account information is straightened out I will be changing banks!

They raise my interest rate more than the Feds raise interest rates. They charge a $50 ** fee on your HELOC to "maintain a revolving line of credit". They tell you if you open a checking account with them with $200 they will reduce your rate by a half of a percent. They do, but if you don't use this account every 60 days they take $60 out of it as a penalty. By the time I found this out, my account was down to $60. I HATE THIS BANK. I will be transferring this loan as soon as possible and hope to never do business with them again.

I normally am very caution and do not write negative reviews only positive ones. I have been in the customer service in 3 different industries over the past 30 years. There is too much negativity in the world. But after spending over 4 hours on hold over the past 2 days, enough is enough. I thought that I was fortunate enough tonight to actually get through to Flagstar customer service after 45 minutes on hold. I spoke to someone named John; he was terrific even though he could not help me access on accounts online. He promptly, after trying a couple of different things send me to tech support.

Flagstar Bank is horrible. Like a lot of people on here I was a Wells Fargo customer who was forced to switch. Flagstar has made it very difficult to even set up an online account and access my money. Luckily I have an account with another bank and have some funds in there. As soon as I am able to I will be closing this account and putting everything into another bank. Their customer service is terrible and I advise against joining them. We received word that Flagstar bought Wells Fargo branches back in June. That was six months ago, they should have been prepared for this. They are completely unprofessional and not worth your business.

I am also one of the incredibly dissatisfied former Wells Fargo customers. I never received a debit/ATM card or any checks in the mail. I'm unable to access my money or pay my rent because of this issue. After waiting 2 hours on hold with customer service, I was told that my debit card would arrive in 12-17 days. Are you kidding me? When I asked what to do with my direct deposit, the agent said "I think it should be okay." What does that even mean? This is my only checking account and I can't afford an "I think" statement. Terrible bank and terrible customer service. I'm switching banks as soon as I can access my account.

This is the worst transition ever! I do not know why Wells Fargo decided to sell Indiana based accounts! I am unable to access and view my account information online. I also called 3x, only to be on hold for over an hour or so!

This bank overtook my original bank (Wells Fargo) and had nothing in place for the overload of the site. I went to the office today, typically no wait and found the entire lobby full of people making attempts to update their banking information. The computers would constantly freeze up or the associates had no idea what they were doing. I waited 3 hrs and ended up leaving. I’ve now been on the phone for an hour waiting to speak with someone. This was completely avoidable but Flagstar did nothing but send wrong info in the mail and now I cannot get on to check any of my banking information. I will be going elsewhere, especially after seeing all the negative reviews. Why chance my money to a bank that can’t even put infrastructure in place when taking over a mere 52 branches.

I wanted to move to state that still had Wells Fargo. However I missed deadline. I got all my new intro pamphlets in advance. New courtesy checks, and deposit slips. Read everything & activated new card, took out some cash for weekend, and prayed. My auto deposits have cleared, my balances have transferred over, atm card worked smoothly, and I notified all auto parts of new routing number. Cannot get mobile app to download, and mobile banking is offline today. I'm sure a few days from now all will smooth out.

I am one of the new Wells Fargo customers and this transaction has not gone well at all. Both my wife and I are on the account, but only she got the ATM/Debit card. I called and they said I would need to wait till Mon 12/3 to order a new one, they couldn't help. We never received our checks they told us they would send. Our son also banks and has accounts with Wells, he never received his ATM/debit card either. I tried the online banking here on 12/4, I get a "system error" message and to try back later. I can't get to my accounts, pay bills, we only have one ATM and I was on the phone for 15 mins before finally hanging up waiting on customer service. Terrible transition, terrible customer service, terrible bank - we are looking for a new bank right now!

I was stolen from wells Fargo from this bank. Transition was supposed to be smooth. Everything supposed to be easy. NOTHING has been smooth or easy. I called customer service for assistance and I was on hold for 2 hours just to have them drop my call. I can't get logged into online or mobile banking. They said these would be available at 9am on the 3rd, not sure when they actually were, but this is the 4th and finally got the mobile app, even though I can't log into it. Calling them just to get deposit information is impossible. Wells Fargo was so much easier. I shouldn't have even been switched because there are no Flagstar banks in the state I live in, hope there never will be. I've already created a new account through wells Fargo and will no longer deal with Flagstar once my direct deposits can switch over. I recommend no one to this bank... find another!

I am one of the Wells Fargo customer that got sold to Flagstar Bank. The experience has been horrible. Our checks only have my husband's name on it. I called them to let them know there was a mistake and they told me there was nothing they could do. They gave me the check ordering number and I was told they could not change the name on the check because of security reason. I have not been able to download the mobile app. I send an email and the response I got was they would answer me in 3-5 business days. Really!!! I did not ask to go to this bank and I and shopping for a new bank. They told us it would be a smooth transition, I am still waiting for the to happen. I am worried that our payroll direct deposit will not make it into our accounts but we will have to wait and see. I guess they don't realize it the first of the month and people need to pay their bills. I would suggest to transfer your account out of this bank as fast as you can.

Currently Flagstar bought out Wells Fargo in our area. I was not exactly happy about this transition but wasn't a huge deal at first I guess. However, they decided to do the merger at the beginning of the month when people need to pay their bills. This would be fine if it was a smooth transition. First of all there was no notification process. So now my account is disabled at Wells Fargo and I have no idea why.

Our loan was sold by a local bank as part of a bank merger. NOTHING has gone right. The website is a joke. The customer service is the worst of any business I've EVER done business with. The wait times of 45 minutes is ridiculous and the phone message you receive while on hold - 'we do respect your time and appreciate your call' is insulting! I've been dealing with a flood hazard insurance issue (even though our structure is NOT in a flood zone) for over 3 months. Buyer BEWARE. The 'mandatory' flood insurance forced an escrow shortage, even though I submitted FEMA documentation/map that identifies structure is NOT in flood zone. There no provision to appeal or correct. If a mistake is found, once they don't refund you money - they apply it toward your loan balance (so I've been told).

If there was a zero star to earn this bank would earn it easily. My account was transferred from PHH mortgage 2 months ago. The options for making an on-time payment are few. The website is down and the service representatives have not been trained to handle the high call volume. They informed me that my account was in lost mitigation when in fact it was not and the next customer service representative could not take my payment because her system would not allow. For the last 2 months have been a headache. The website is not friendly and provides minimal information except for that 15 fee to complete a payment over the phone. This company makes customers feel like a 3rd party lender who is out to take your money. I would never in a million years submit an application for any of their products! BEWARE. They feel like scammers.

Cenlar sold my loan to Flagstar. I tried to register with Flagstar before my loan due date on 12/1 and the website was down. The bank had a phone message stating they will not charge late fees due to the disruption in service. When I was finally able to log on on 12/1 they charged me $15 late fee. They charge you $15 to pay your bill over the phone even though it is automated. I have had other mortgage companies in the past, Flagstar is the worst, fees are excessive and staff is not accessible.

They have three ways to pay. Pay online for free but their system is broken! You can't even log on to register for the my loans to pay them. You can mail a payment but who does that anymore or you can pay by phone but they charge you $15 to take your money which is about as ridiculous as it could possibly be. So in short they are terrible. I wish I would not have been switched from Cenlar to this sorry institution. I would not recommend anyone using this jacked up bank.

After Hurricane Florence damaged our home we sent our insurance checks in to start the repair process. Well 2 months later and we haven’t received a dime! If you're planning on using Flagstar, DON'T DO IT.

It's bad enough to have to be victims of a national wildfire disaster (Thomas Fire of Ventura CA 12/4/2017. But, to have our mortgage company treat us like this is wrong. I thought evacuating our home during a wildfire was horrify enough. I was wrong, dealing with Flagstar Bank has been the worst. They don't answer their phones, they don't return calls and I have even called many times to be placed on hold while I wait for assistant. The average wait times is 60 minutes, and don't count on them to even answer or pick up.

Last year my mortgage was sold to Flagstar. I am a good customer and pay my mortgage early every month. I had a flood in my home; the insurance company sent the check to the bank. I was forced to pay for all repairs out of pocket. I fought with the bank for the insurance funds and after completing the inspection, they still owe me almost $4,000. They refuse to give me MY money back. They have an excuse every time I call. First, I have more than an hour wait each time I call. They have a different excuse, at first they blamed me for not getting all the paperwork correct. I paid a lawyer to fill it out, so I know it is correct.

Consumer beware! I have now been in the process of taking out a small home equity line of credit with Flagstar for SIX MONTHS. They take weeks to get back to me. They lose documentation. They say the loan is almost approved and then weeks later, they demand MORE documentation. I'm overqualified for this loan, have sparkling high credit, a high net worth. I'm the kind of borrower banks trip over to snag. Yet I've been stuck in purgatory with Flagstar for 6 months. The process has taken so long, they are now demanding updated documentation. They have lost my corporate tax returns. It's insane!! RUN from this lender.

This bank is a joke. Never found a bank so slow-- always. Takes them at least 20 minutes to complete simple transactions. Try to create online account, can't. Not enough space on THEIR part for my long email address. Use a different email. Type in a username. Type in a password. Tells me password cannot contain username. So, try to create new username. Won't let me. Close browser. Get online again. Go to Flagstar. They have decided I have signed up for online banking, when I did not complete the form because of their requirements. So, I "log in." Tells me the info is invalid. No **, Sherlock!

Horrible customer service. When you call them they state that due to heavy call volume it might be a wait. The same message has been there for MONTHS. I have called this company trying to notify them that they need to pay our clients home insurance premiums and have been placed on hold for over 45 minutes without reaching anyone. TERRIBLE CUSTOMER SERVICE. If you can, leave this lender.

Flagstar bought my loan, and since then it's been AWFUL. They didn't include my homeowner's insurance in escrow even though it was clearly stated in my closing docs, and had been set up that way for previous years. I received a notice from my insurance company that if I didn't pay they would cancel. I called Flagstar and their customer service didn't even say sorry. Then they didn't have enough money to pay the insurance. A month later, property taxes were due. Then my escrow went into the negatives.

This Bank has the worst customer service ever. Waited on hold yesterday for almost 3 hours to find out where my check was. Finally found a person in customer support to help. Said they would get back with me the next day. Never heard back. Need my check to pay contractors. Worst systems I have ever, ever seen. Romper-room stuff... No email or callback system. You just sit and listen to their stupid recording play over and over. If anyone else has a similar issue you might try calling Stephanie ** at the corporate office **. She is the VP in charge of the insurance area - and obviously in way over her head!

I have an insurance claim for damage from Hurricane Maria. I filled out all the forms and everything seemed to be going along ok. They sent me a first draw check from the insurance settlement. I got some work done and then requested an inspection. Inspection done and second draw check mailed within a week or so. I completed all work to my house and got the final inspection done. 2 weeks later I call to make sure everything is in order as I'm expecting the last check in the mail any day. They tell me they're moving things from Detroit to Arizona and my claim shows no paperwork at all in the file. Are you kidding??? Asked for a supervisor, they say none are available. They can put me on a callback list. The work on my house is done and I need that check as I took out a loan to cover the repairs. Horrible customer service. Sent an email to their CEO. Ridiculous.

Our insurance company (AAA) had to put our name and Flagstar Bank our insurance check. Recent fires has left us with a considerable amount of smoke and ash cleanup! We had to send them the check... We have never heard back from them??? This is more than a month now! In the meantime we are breathing the ash and other toxic materials that were left behind for the fires. I can't afford to pay for the clean up out of pocket. So we just breathe the stuff... Probably need to hire an attorney and sue them for damages to our lungs and other organs! I have been fighting cancer and I am sure this will just aggravate the issues. I have been looking for numbers to call...now that I am on hold with Flagstar insurance of 2 hours plus. About the animated message they play every couple of minutes. They have respect? I don't think so! I am so not impressed with this horrible company!

After a hail storm in July, I was able to get insurance storm adjuster out, and got check for damage. Since made out to my wife, myself and also mortgage lender, was told to send to Flagstar. They have since moved claims department and apparently can't find check, but I have not been able to talk with anyone or send email or contact anyone. It's like they have their money, now don't care. Regardless, I got my roof totally repaired in early October, but can't get moneys back from Flagstar to pay them. And I don't have $15,000 sitting around to pay it myself. Contractor has been done with work for over a month but I cannot get contact anyone at Flagstar. This is the sorriest excuse for a bank I've ever worked with and I'm almost 70 years old. Today (11/14/18) I have been on hold for over two hours with no one answering the phone. Help!!!

I wish my mortgage wasn't sold and yet I can't refi since it is a rental. These two department need to communicate with each other (loans and insurance). Never have I ever received a final notice on anything. This bank threatened to buy insurance for me, but yet they never communicated to me that they switched insurance departments even though they sent the letter on Oct 31st and switched on Nov 1st. Really??? I agree with everybody. Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with.

I’ll start by saying that since January 2018, when I experienced a flooded basement due to a broken pipe, I have been fighting to get my home back to its original state - it is now November and I live in the northeast US - I still have a home without heat... Representatives to respond to emails, customer disservice pushes back to the rep handling claim...it’s just a nightmare.

My experience with Flagstar Bank goes beyond imagination. They sent two check for the same amount to the same insurance company with only 10 days apart. I called them 29 days ago and they said that it was fine that the money of one of those checks would be posted back to my account. For the last 10 days I have spent every day over one hour on the phone talking to them and to a supervisor. When I don't get hanged up, I am told a whole different story by the people I speak to. The story ranges from, they don't have any information so they don't find the check or they just blame it on the insurance company. I am still waiting on my money. They don't give it back. I have been robbed by this bank. They charge me a high interest rate, yet they have my money and pay me zero. I don't know what to do.

Short of filing a complaint with the Michigan state banking commission, trying to get a solid answer from Flagstar has without-a-doubt the worst customer service of any bank we have ever dealt with. We have over $16,000 in insurance checks that needed a third party signature so we sent them USPS signature required in the belief that the return checks would be sent back to us in a timely manner. We were sadly wrong. The return signature indicates that the checks were received on October 26th but while trying to follow up with customer disservice were were first told they couldn't find the checks. Now, with the past several time wasting calls we are being told that they are updating/changing their computer program and can't see if the checks have been sent back to us.

I have spent years with other companies without any problem. Flagstar has been a total painful experience. Our original finance company sold our contract and the relationship has been downhill ever since. The main current issue ongoing was insurance coverage during the transition. We have always been covered from day one but Flagstar is trying to charge us for their lack of understanding the basics or just plain old piracy. Nothing to do but endure or refinance away from this pitfall. As a professional engineer, I truly believe they are not worthy of any business based on the customer experience we have endured. Bottom line up front, if you hear of see the words Flagstar Bank, I would advise you to turn away and refinance elsewhere. Hope this heartfelt comment is useful to others.

It seems like there are a lot of people in the same position with their loss claims and Flagstar not releasing any money, enough for a potential class-action lawsuit. I might be updating this review with an email to put that together if I see a few more. My repairs on the insurance claim was completed months ago, and I haven't even received initial payment for the materials. Their loss claims department tells me checks were mailed if they even respond to emails. They don't give me a phone number to call. I've spent 4 hours total today on hold with the department and, I kid you not, they transferred me to HERTZ RENTALS at one point. This is, without a doubt, the worst experience I've ever had with a bank.

It is sad that I have to give Flagstar a single star... should be zero stars! Flagstar Claims personnel failed to follow-up or follow-thru on anything they said they would do. Example: my home was damaged during a hailstorm in Fountain, Co in June 2018. We immediately filed a claim with USAA who inspected the damage and cut us a check all within 2-weeks. However, USAA is required to put the check in my and Flagstar's name. Because the damage to my home exceeded $20K, I also had to file a claim with Flagstar. They indicated it would take 5-7 business days to process and re-issue the check so I could get a contractor to begin working to fix the damage. After waiting 3-weeks and still no check, I called again. They indicated there was a mistake on the paperwork which we completed on the same day and emailed back.

This company has been okay until I had hurricane damage to my property. They are very unprofessional and incompetent. They have been holding my final insurance payment check for over a month now! They first were insisting on additional docs that were hard to get from insurer, but I finally managed to get them. Sent them to them via email and I keep getting the run around. Every time I call I get different answers and they keep stalling, holding my insurance check, refusing to release it. They think it's a big joke and act like they're above the law.

First... refinanced with Flagstar and everything seemed to be going fine until, ten months later, that they had bought an additional insurance policy for some reason? They already had my Allstate information so I can the additional policy and upon threat of being sued, that company refunded my money. Flagstar denied any wrongdoing. Warp ahead to 9/18... I just finished refinancing with LoanDepot (a much better company) and the amount they sent Flagstar was about $1400 more than the loan balance. After several months of phone calls the final story was that I owed several days of additional interest (amounting to $1100) so, I advise anyone looking at Flagstar to RUN in the other direction as fast as you can!

I honestly have no clue why there are so many bashing reviews on this company? My mortgage loan was bought by Flagstar Bank and it has been effortless with their online banking system. I have used their online chat to get a question of how do I set up biweekly payments and the question was answered and the form sent out immediately. I've set up my payments and have had zero issues. I will most certainly update this review if anything should change. When I first learned that Flagstar bought my loan, I looked up reviews and they seriously had me scared. At this point, I literally have had zero issues and every interaction has been positive.

Our loan was bought by Flagstar, it has been a nightmare ever since. Their customer service is revolting, I would never ever ever willingly choose this bank! Immediately after they bought our loan we started getting letters in the mail from our insurance companies saying we were past due, requesting payment, and threatening to lapse our insurance due to lack of payment. I spent over 3 hours on the phone trying to get them to pay the insurance, and they were completely unwilling to help.

I sent in my mortgage payment in for $3500.00 and on the check was written Three Thousand Five hundred. They cashed my check that was written $3500.00 for $35.00 and put me in default. Customer service representative argued with me that the legal line is not the writing. Wish I had a different bank!

Wish I could give them 0 stars. Seems like a bank which hasn't learned anything from Wells Fargo fiasco. They ran escrow analysis for us and charged PMI twice asking for around 200$ more per months. I have been reaching out to their customer support with no luck. Wish I could get rid of them.

Asked a simple question about insurance escrow and they refuse to answer it before their scheduled escrow analysis months later. Worst customer service I ever heard of. Meanwhile my payment accuracy is in doubt and may be paying too much every month. Ridiculous!

I really have a hard time paying for something that benefits billion dollar companies. Specifically, I'm speaking of PMI. This insurance benefits Them not me, yet I have to pay for it. I put 10% down on a home loan and they forced this insurance upon me. I inquired as to how I can have this removed. I was told it would automatically be removed when I reach 80% of the loan paid. Once that happened, it was not removed. Instead I was told that I now had to reach 78%. Once that happened, it was still not removed. Instead I was told that I would need an appraiser to come to my home and reassure the LENDER that my property has not gone down in value.

Working with Flagstar to refinance my loan started out to be a great experience, but then went downhill. My insurance was due around the time of the closing, so my loan officer unilaterally decided he was going to pay off the insurance. He told me I needed to bring a check to the closing to cover the difference in paying off the insurance. I told him I didn't agree to that and I wasn't prepared to do that. He got very angry with me and yelled at me on the phone. He told me that paying off the insurance HAD to be done and not paying it was a deal breaker.

I wish I could give this company a zero star. I refinanced my home through a different mortgage company. Within a month, they sold the mortgage to Flagstar. Shortly after, I went through a separation and divorce. I am currently a single mom. Payments fell behind (no more than 3mos). I have brought the payments current...yet for some reason they continue to tack charges onto my statements and holding over $1,000 in a suspense account. (With a mortgage payment of 1234.00 a month, I have paid to date 6300.80 in the last 4 months. That's over an entire extra mortgage payment.) Each time I pay the new amount to release my money...they add more money owed.

Please have somebody review how Flagstar confirms hazard insurance on properties with a Flagstar loan. They keep sending notices that the insurance was not renewed and that they will issue expensive insurance on your behalf. The problem is that the insurance (help by the HOA) is not cancelled and has never cancelled and the policy is with the same vendor since the beginning of the loan. The employee didn't even have the number of the insurance carrier or a contact number on file. Twice they have sent me this correspondence and it takes great effort to correct it. Somebody at Flagstar is dropping the ball on confirming insurance updates. It makes you think they have a side job selling expensive hazard insurance.

My father recently moved to Florida from Michigan. He had been banking there with Flagstar bank, in Northville Michigan on Haggerty and 8 Mile Road. He opened up a bank account in Florida at Chase, and requested that Flagstar transfer his money there. They would not wire it, and they indicated they would send a check by mail. This is a large amount of money: $70,000.00. They insisted on doing it in this fashion rather than wiring it. They claim to have sent the check via UPS overnight via UPS. My father never received his check. They claim that they have sent it via UPS. That UPS has lost it. They beat around the bush when we ask them how they are going to replace this check and to top it it all when we had a conversation by phone about this issue, they hung up on us!

Just got a mortgage with Flagstar in April 2018. Shortly thereafter got a letter stating we did not have hazard insurance and they would purchase insurance for us at a much higher premium. Contacted Flagstar and they called our insurance agent in a 3-way conference call. Our agent assured them we did have insurance and sent them the proof of insurance and Flagstar agent assured me all was well. Today, June 19, 2018, I get another letter from Flagstar stating we did not have hazard insurance and they were going to purchase us an insurance policy for $6,393.05. Our insurance only cost $1100!!! So now I am back on the phone with Flagstar trying once again to get this straightened out. I may be in search of a new mortgage company very soon as this experience is definitely not to our liking. Don't go to Flagstar for a mortgage! I am obviously much more capable of handling my own escrow than anyone in their employment!!!

HORRIBLE CUSTOMER SERVICE and UNETHICAL - AVOID IF POSSIBLE. Getting a loan through Flagstar has been one of the worst experiences we have ever had. From the "senior" loan officer Geofrey ** to the branch manager Andrew ** the work ethic and communication have been unprofessional, at times bordered on deceptive, and have been with no apparent recourse. Our real estate agent has been in business for 35+ years with multiple industry and community awards and also shared our sentiment about the way that Flagstar does business- in fact our real estate agent informed us that she had advised clients to decline offers made on homes based on the funding being through Flagstar Bank.

We should all get together and SUE the Flagstar Bank people. They are by far the worst company in America. They kept asking for proof of flood insurance, sent several times. Now they want two separate policies, homeowner's and flood insurance, because they are combined. I've asked them numerous times to show me in writing a policy or procedure requiring this, no one can. I received a letter from them saying they have bought some flood insurance for my home for over $5,000 a year. Looks like it's time to bring in the ATTORNEYS, this company should be investigated and shut down.

We Bought a house and our mortgage was sold to Flagstar Bank. Then we sold our old house and wanted to make a large principal payment to eliminate PMI and save over 2k a month on interest and bring the large monthly payments down through reamortization. We had to get our 1st mortgage company to help us get Flagstar to even start the process and they stalled another 2 weeks then Flagstar would not let us make the payment before paying our large mortgage payment with excess interest fees one more time. Then we paid the principal down well beyond the "80% Loan to Value Ratio" after owning the house for only 3 months but Flagstar did not remove the PMI. Loan to Value Ration needs to reach 80% to remove PMI. Our LTV is at .076 (between 7 and 8%) (10 times the requirement).

I work for an insurance company and have my policy with my company. When Flagstar was contacted 2/20/2018, they requested my insurance to see if I had any. I had had a policy since we purchased in 1/3/2017. I gave them both since it is a wrap around with fire (CFP) and Farmers. No problem. Paid CFP myself. They just needed to pay Farmers. My policy almost expired. This is in my escrow account but would not pay it. Then I found out that last year I had an escrow check, which was sent to wrong address so it went back to Flagstar. I contacted them and they told me that since it came back to them it was added back in to my escrow account yet I received from my tax the 1099 saying I received money. No I did not. And no I cannot get it back.

We have been with Flagstar Bank for years, my son bought an item online for $4.95. The online business is scam. They end up charging us $89.95 for S&H. We called the card dispute at Flagstar Bank. After 3 months waiting for the dispute they decided to pay the online business. Because of the terms & conditions on the 10th Paragraph/page in a very fine print says they will charge us the $89.99 for S&H if we don't contact them within 15 days. Well we did email the company and they never responded, their email system works within their webpage, so we have no record that we sent the email and when we tried to call them it is all automated and no one answers the call.

Old, clunky, slow, hard to work with. This is a company that refuses to use technology. Try updating information, paying more, or just simply getting any level of help from them. Impossible. They can only operate via fax or mail and that is on their best day. The internet scares this company, but they love a good call center with lots of hold music and no one who can help.

545% increase in Hazard Ins. Coverage cover their mistake! I refinanced 3 rentals and my personal property through a broker & Flagstar bought my mortgages. The same mortgage broker handled all loans; three were closed on the same day; 12/1/16. All monies to pay taxes and hazard insurance were escrowed. Seven months after the close (July 2017), I received a letter from Flagstar that they've just uncovered that one of the properties did not have hazard coverage and that unless I produced evidence of coverage from the date they bought the loan package (12/16/16 was what they claimed was the date they did this). My insurer sent a letter requesting payment from them from escrow on 11/16/16 (they provided a copy to me--with the correct Flagstar address). Until I provided evidence of this, they had claimed they had never received a request from Nationwide.

This company is so annoying. I am a vet that was given an opportunity to lower my interest rate. But to tell you what if I had read reviews with this company I would have not done it. I was already shady bout starting a new mortgage with a new company. And these people showed me why. They call me every month after I asked them not to call. To ask me when I’m gonna pay my mortgage if it’s not in by 1st of each month. That’s right there gets on my nerves. I have had to damn near cuss people out every month. Then the lady got the nerve to say, "It would be annoying if we got you with a late charge every month." Look here first I have to be late to get a late charge which I am never late. So why call me, "Oh we won’t call if you just go online and set up a future payment." I know that... Stop calling me!!!

There is a rule for FHA loan regarding PMI. When I signed up for a Mortgage Flagstar didn't explain that at all. When I later inquired about dropping PMI, I was told that there was a rule that one has to keep PMI for at least five years. I contemplated refinancing as my equity was such that I would not need PMI. Interest rates were still around the lowest point in decades. I kept my business with Flagstar. Now the five years have expired and I am being told that there is another rule and it has to do with reaching a certain level of equity. Somewhere around the 20% range. My equity is between 45% and 50%. Another rule: It has to based on an assessment from five years ago. Bottom-line: Deal with a lender who gives you full and honest answers and that is not Flagstar.

I received a notice that my rent would increase due to my escrow account going up. I explained that I was not able to afford the entire increase and would be $78 short. I was told that was unacceptable and they would not accept my payment. I was then transferred to 3 different people and when asked to speak with a supervisor she was VERY rude and threaten me with a late fee and reporting to the credit bureau. No one tried to help me nor understand my situation this one time. I will be refinancing ASAP and will not refer ANYONE to this company.

On 11/16/17 I sent in the full payoff provided to me by the payoff department at Flagstar. After about a month, I contacted the bank because I had not received my title. At that time I was told that because I did not send the payoff by certified check that I had to pay an additional $105 in interest and fees. Of course they took the payment that they received on 11/16. When I asked why I should pay the extra fees I was told because their system processes the payment differently. Flagstar received and accepted the full payoff within the payoff period. Because their system processes it incorrectly I am penalized?? That should be illegal!!

The main issue I've had with Flagstar over the past two years that I've had a mortgage with them is their lack of clear communication. The paperwork they insist on sending in the mail, their website, and information given to me over the phone never match up. This has been an issue since day one. It has become a more dire situation since my house flooded during Hurricane Harvey. I took the 3 month deferment on paying my mortgage. At the end of the 3 months I arranged to pay the arrears payments over a 6-month period.

This company should have -5 (minus 5) stars They have an auto-dialing system and are located in Michigan. I am two hours behind, Mountain Time. They will call my number 15 minutes after my time, so needless to say you can't speak to anyone because they are closed. This is senseless and annoying and they say they can't do anything about it. This is the worst company I have ever dealt with and they continue to be impossible.

I used to like this mortgage company and then today, two days after cancelling an online payment on their website in which I also received a confirmation number, they charged my bank for a second mortgage and overdrew my account. I called the company and all I got was demands about what I had to do to get my money back. Not even an apology. Then, when I asked to speak with a supervisor, he was condescending, arrogant and rude and continued to try to talk over me. Kinda one of those guys with a man bun and skinny jeans sitting at his computer playing Call of Duty and then claiming to be a veteran kinda guy. You know the type I mean but I digress. This company sucks in my opinion and all it took was one unlawful withdraw from my checking account, one smartass customer service rep and an egotistical supervisor for me to change my mind and post this.

I had a major flood in my house. My insurance adjuster came out review everything and approved funding. Of course the $$ was released to both my name and Flagstar which I endorsed over. The unfortunate part is my mortgage company sold my loan to Flagstar who REFUSED to release $$ to me and insisted on releasing $15000 to a contractor that has NOT STARTED work on my property yet! Anyone in the right mind would NEVER release large amount of $$. Not only was the supervisor Andrew ** rude and arrogant, he blatantly said he would not speak to a client because he has 700+ employees. He was RUDE and obnoxious to me but to my insurance company too! I tried to contact his supervisor which one could never find in that bank. DO NOT do business with Flagstar, worst service you’ll ever get!