Flagstar Bank Reviews

It was all "okay" and I would have to pay the late charges. Fine. I sent them the money. They cashed the first check, held on to the second one. I called and asked why they didn’t cash it and was told by yet another person (never the same one) that I couldn't send half payments. They only accept full payments and that they would be sending the money back? I asked them why and was told that that was their policy. So, of course I asked to talk to someone else and they said the same thing. I also was getting calls all the time because I was "late" with my payments and they couldn't "find" any records of receiving even the half payments, for which they had even cashed one of the checks.

I told them I got letters from them saying they got the checks and everything! From then on it all went downhill. They constantly harassed me and told me I needed to do one thing, then someone else would call the next day and say something different, and I would tell them that I had just talked to so-and-so the day before and they told me something different. Well, of course the first person was wrong.

I asked many times to talk to someone that knew what was going on and actually knew their "job", but of course they were always the right person to talk to. Then I was told to talk to Loss Mitigation, they were just as bad. After I was told to call them, I did. They asked for a bunch of paperwork to be sent or faxed, I faxed it. Then I didn't hear anything for a while, so I called and asked to talk to someone from that department. They told me it could take up to 90 days for them to get to help me! I got farther and farther behind in my payments. I finally had $4000.00 saved aside (which they told me I had to send $4100 in and I would be fine and they wouldn't start foreclosure) was all set to send in what they told me. I got a call from my personal bank on a Sunday morning. We were not home, so my daughter took the message. I got home and she told me they had called.

I thought I'll call them on Monday and see what they want. But then I thought some more about it and called them a few hours later. They had some bad news. They asked me if I had purchased plane tickets for Aruba and booked a hotel there; plus a few other plane tickets and hotels. I told them I did not. There was also some other charges on my account that we didn't make. I was then told that it was now a fraud case and that I couldn't do anything until these charges actually came through. For a month I was back and forth every day with the bank and also going in to sign papers to press charges and get our money back.

Needless to say, we barely got half back. The rest of it they can't trace! I immediately called Flagstar when this happened and told them not to cash the check I had sent them for $4100. Of course they didn't listen and "tried" to cash it, not once but twice! Then they charged me NSF charges from them and I got them from my bank, which my bank later dismissed because they had been notified about the check and said they would put a hold on it and not let it come through. Since then we have not heard from Flagstar and no one returns my calls. I received a letter from a lawyer in our area saying that I had 30 days to come up with the full loan of our house!

They wouldn't take my money these last months and now want $180,0000 to pay off the loan. Where do they think I can come up with that? These people are not nice people to work with. They make a lot of promises and say things to make you feel like they are going to help you, when in reality they are not. I am now dealing with a debt company and they are trying to help us to stop from losing our home. Hopefully, someone else reads this before they go to Flagstar Bank for a loan!

My ex-wife said she would consider signing, and Lisa said I needed to take out homeowner insurance for her to complete the package to send to my ex-wife. So I got the new homeowner's policy; never to hear nor will they return my phone calls to let me know if they sent the modification package to my ex-wife or not. I am told they never sent it. My ex-wife was declared in default by the clerk of courts for not answering the original summons. I answered and did all I possibly could to work with Flagstar. They are very misleading and have extremely poor skills as to working with people. I can't believe there is not some way to get my ex-wife's name off the mortgage and refi, but they say no. They are deceitful and untrustworthy when it comes to working with them. So now, foreclosure looms very quickly in the next few weeks. I can't afford to keep paying rent so I will end up living with my daughter in Ohio.

Over a month later, they still have not resolved this issue and are expecting me to make the overstated monthly payment for September. This is ridiculous not only due to the fact that they owe me a refund on the surplus that should have been in our escrow account, but they are trying to get over $350 a month extra on their questionable mistake. Now, I also have to worry about filing amended tax returns for federal and state because of the overstated property taxes paid on my 2008 1099.

Since the floods and furnace were not Flagstar's responsibility, I contacted them and offered to pay extra with every mortgage payment until the missed payment was caught up. They agreed to this. For the last six months, they call at least twice a month requesting full payment for the previous month. They fail to mention the extra money that I have already sent them. Flagstar put that money in a separate pot and fail to acknowledge it when they request the full payment. They continually harass me for a payment date and prefer that I use Western Union, thus authorizing them to charge me an additional $12.95 per payment.

They called today demanding to know when the June payment would be made and wanted to set up a payment. I refused to set up a payment and informed them to check my previous payments as they were made through on-line banking with Bank of America. Every time they call or I call them, I speak to someone different. Most are condescending, threatening, and they bully me to comply with their demands. They hold back on information that would allow me to be successful in navigating through Flagstar's policies. Angela is by far the worst! Last February, she called me and was difficult to work with because she kept bullying me.

hen I requested to speak with a representative whom I spoke with a few days prior to Angela's call, she told me that she would put a note in the computer that I was uncooperative. I was not uncooperative. I simply wanted to speak with Caroline because she had done an excellent job of explaining the bank's policies. Angela refused to let me speak with Caroline. Angela told me, "I am your account manager. Caroline is someone who just answers the phone. She can't answer your questions, I can." So, I gave up and gave Angela a date to use Western Union to remove money from my checking account. I never heard from my "case manager" until last Thursday when I returned Flagstar's phone call.

When Angela answered my call, I asked her why she hadn't called me to discuss payments. She denied being my account manager, then said that she is an account manager for accounts that end up in her queue. I accused her of lying to me last February to which her response was that she would note in the computer that I was being rude and uncooperative. I met her demand of a payment date for her to enter into the computer. I refused to use Western Union and said the payment would come from B of A. She said that she would note the date in the computer.

I received a call today requesting the May and June payments. I gave Delores an earful as Angela had been given a date by which the balance of the missed payment, $387, would be paid. Angela did not note the date in the computer last Thursday after she said that she would. Another obvious lie from Angela. She bullied me for what she wanted, then put Flagstar back on my back to demand a payment date. Again, and again, I have received threats of foreclosure. I have been consistently charged a late fee of $70 every month on the "missed payment", even though I have already paid $1,727 toward the missed payment of $2,100. Again, the balance I owe is $387.

Flagstar has also charged me an appraisal fee. Angela was unclear about the amount I was charged. It was deducted from the extra funds that I have sent for the missed payment. I was informed that an appraiser came out to my property to inspect for damage and to assess if the property was lived in. I have no idea when the inspector came out. I don't know who the appraisal company is. I don't know the exact dollar amount of what I was charged. I don't know what he could possibly do to inspect for damage. Since I am being charged an appraisal fee, it seems that I should be provided with a copy of the appraiser's report. I have not received it.

Today, I asked to discuss my concerns with the manager of Loan Counseling. I was put on hold for Clarence to be available. Then I was told that he was available, but was put through to his voicemail. I left a stern message requesting a return call, but did not receive one. I know that my credit is ruined. They have told me about their monthly reports that I am in default. I don't understand how they can do this when they have agreed to accept my inflated payments to make up for the missed payment.

Now I am stuck with attorneys fees as they are claiming they did not receive all of the paperwork (I saved everything I faxed) and are trying to take my home. Am also applying for HEMAP since I live in PA...

We have to move to a apartment and I also ended up filing bk.

I was charged a late fee of $65.72, my account is now showing as late or delinquent and I am forced to make an additional $870.00 payment.

I kept telling the loan officer our payment had to stay around $500 and she knew I was not thrilled with the prospect of getting into a home I could not afford. The agent for C21 who was my agent said that if I backed out that the owners could and probably would sue me. The loan processor told me to go ahead with the loan and then after a year put it back up for sale. Just a little over a month ago I contacted the real estate agent and he didn't think he could sell it for us. So here we are stuck in a home we canot afford. It is either pay the loan payment or the Electric Bill which runs $200-$300 a month.

I am on Social Security and my son is on Disability. One more thing. with the insurance taking my premium out of my check this year I will be getting a SS check for less than it was last year. I really feel we were railroaded into a loan that we should have never been approved for.


We are currently behind in payments and in foreclosure. Our good credit is down the tubes. We filed paperwork with the bank with their loss mitagation dept but they have not gotten with us with any program except for us to let them know when we can bring the payments up to date. Hud tells me there is a program that they have to put missed payments at the end of the loan but they (Flagstar) are not telling me

about this program. I have requested paperwork to see what my sons and my loan to ratio was to qualify for the loan but so far they have not sent me this paperwork. We are in limbo right now.

I deferred payment until I built up good enough credit to refinance my house and pay them off. They blocked my refinancing by ruining my credit fot non payment. Bob Kacir signed a letter admitting to Flagstar's error, but didn't remove the bad credit report. To this day, Flagstat refuses to straighten out the loan and will not reaffirm. If they had reaffirmed at the time the loan was discharged, I never would have missed a single payment. I don't understand why they won't straighten this matter out, because they would get all thier money if I could refinance. What do they have to gain? To this day, they still hold that they did the proper thing in not communicating with me or reaffirming after the bankruptcy was discharged. Jerry Dahlka explained that to me by phone on11/14/07

I can't calculate the monetary damage, but it is thousands. I have bad credit and can't refinance my house.

After several bad conversations with them, the tax amount was finally paid in 09/06. By this time, the account had incurred $1,236 in penalties and interest. They paid both amounts. In 12/06, I received a letter that my loan was sold and that the $1200 was deducted out of my escrow account. Extremely frustrated, I called them back and they told me that they deducted it because I failed to notify them that the tax was due. However, I notified them by fax and by mail. They exclaimed that they did not receive either.

My argument is How did they know the school tax amount without me notifying them of this and how did they know my taxes were due at the time that they paid them. I had to fax the original fax to them and because the confirmation was illegible (although they could see the date it was sent), that they are denying the refund. I'd like my money back and if this matter is not resolved through this method, I am prepared to go to small claims court as advised by my attorney.

I've lost $1,235.98