Fifth Third Bank Reviews

My 21 year old daughter recently moved to Thailand to teach. We went to our Fifth Third branch and told them she'd be out of the country for at least a year and we also added me to her account. Less than 2 weeks after she'd been in Thailand, Fifth Third placed her account on hold due to "suspicious activity" - which was her trying to use her card!! It took me 3 trips to the bank to get it resolved (and I'm still not sure it is!!!). They wouldn't let me verify anything even though I'm on the account and none of the 3 'international numbers" they gave me to give her to call worked for her. Additionally, they were not very compassionate about their mistake and it took me practically screaming to get this resolved. The tellers and managers were actually insulting in their lack of interest in resolving this matter. Will pull my accounts.

After paying an auto loan on time for over six years this bank came back the last minute, the last month that I was to make my last payment and told me I owe them an extra $600.00 on top of my last payment. They are claiming it is principal that came from deferring the loan. I already had loan extended over seven months because of the past deferments. The loan was supposed to be paid off over seven months ago. They are still saying I owe them this money, won't explain it so I can understand etc. I had to report to the Federal Reserve and my state's Banking Department. Be very careful. I am still reeling from this. Never happened to me when paying off a loan and I have paid off a few.

Fifth Third bank processed a withdrawal out of my checking account instead of my savings (taking my bank account down to -1,000 and then refused to remove the overdraft fee). When I called to request that they remove it, they informed me that they could only partially remove it because they have a cap of $74 a year in reimbursed overdraft fees (leaving a fee of $25 dollars for me to pay).

I received a phone call from a third party collection agency. She told me I left the bank with a significant negative balance. I left the area due some very personal emergency reasons. This lady told me she was sending an agent to my house. (I know of other scams going on.) Needless to say she said they were unsuccessful yesterday. Well she says judging by my attitude I want to go to court and sit in front of a judge and wait for my jail sentence. I told her "I would call Fifth Third and take it up with them, do not call and threaten me."

Once again I am reporting my experience with Fifth Third Bank. First I've had savings and checking previously with this bank in Ohio and later Florida. When arriving to Fl. 12 yrs. ago I came to find my Ohio savings and checking accounts were not affiliated with the Fl. branches. I had to open different accounts. What they did was deposit my Friday paycheck on the next business day, Monday. Electronic mind you. So purchases made after Fri, after they had check queued, were entered into account system BEFORE deposit was entered Monday morning. Taking it all out of chronological order. I caught on after several insufficient funds charges. They were very ungrateful deleting charges.

I called customer service because I thought it might be quicker than logging in to obtain my payoff balance. Twenty seven minutes on hold, and 4 minutes with the representative. This is the fourth truck I financed with Fifth Third Bank in the past 6 years. All were paid in full, and I wished to do the same with this one as things are going well now and I do not want debt. I told the representative that the wait was unacceptable, way too long. She went on and on about call volume. And I told her that it creates problems and inconvenience for me and other customers, so why not fix the wait time. Not to mention the voice mail menu, what a zoo. The system did not recognize my SSN and loan number, although they were correctly entered. No longer will I do any business with this bank again.

I am a 10 year customer of 5/3, with personal checking, business checking, HO line of credit and mortgages on rental properties. I moved to North Carolina recently and put an offer on a home after being pre-approved by 5/3. On March 23rd, I sent an executed agreement to 5/3 and requested a closing of April 28th. I was told that this is very aggressive and could not guarantee the date, I told them it should be achievable if you have a good process and follow it without delay.

I have been with 5/3 Bank for years. I already have a line of credit with this bank along with a checking and savings account. I called to inquire about a fixed 2nd mortgage to pay the line of credit, a credit card and for some home improvements. I spoke with Antoinette. She seemed nice and helpful at first. She would only give me information on increasing my line of credit. I told her I didn't want to increase my line of credit, and I just wanted information on the fixed interest loan. She could not even tell me what the interest rate was, much less what kind of payment I may be looking at. I knew she couldn't tell me exact rates or payments, I don't know why she couldn't give me a ballpark. She said she would talk with the loan/mortgage person and have him call and would email me the information.

Not only did the ATM count a $100 deposit as only $1. Another deposit for $100 is not showing up at all on statements. My info was also changed inside the bank twice. Missing money is never good. Having money taken is even worse... I wonder if someone on the inside the bank is stealing customers’ money. Why else would they be unwilling to investigate a situation where a deposit that was made has just disappeared? Customer service seemed to want to argue rather than help. Not nice considering once they do listen they see the situation but still do nothing to help resolve the issue.

I have been a Fifth Third customer for a number of years and have Preferred Status accounts. Acting in my capacity as Power of Attorney for my 91 year old parents, I recently attempted to open a CD for them with funds from the sale of their home. Fifth Third declined the account because my parents could not appear in person to establish the account. I explained that they reside in assisted living facilities and I have full authority granted through the POA prepared by a military attorney for my parents. My dad is a retired veteran having served his country from WW II until his retirement! Account still declined. I would strongly urge any veteran to avoid doing business with Fifth Third. Their lack of respect is unconscionable!!!

My experience with Fifth Third Bank has only been since April of 2014, that's when I retired and was purchasing a house in Florida. Dawn, the Mortgaging Agent, was great, and the process was not bad at all. But part of the process to get them to give me a mortgage loan was to open a checking bank account and a savings bank account, and a credit card. Being from CA, I had never heard of a Fifth Third Bank prior to getting the mortgage loan from them. And actually thought about changing all my banking needs to them, but thought I would wait a bit and see how it goes. Well I am so glad I had that foresight! The mortgage was supposed to be a fixed rate loan, since July 2014, the amount changed four times! So I called to find out why and I was told it was due to escrow. By the fourth time my monthly payment went back up from $890.28 to $1,081.91, I decided it was time to refinance, and did so with Quicken Loans.

I would not work with Fifth Third Bank anymore with banking or Home loan, due to all the issues with company running Consumer reports on me without my knowledge or consent. The change interest rates on Home Equity Flexline when I have locked down the interest rate. They also place blocks on the accounts without telling or informing me.

Fifth Third's fraud department has got to be the biggest joke I've ever seen. A number of times over the years they've locked up my card for no reason, yet when there was an actual problem they didn't catch it - I did. When Fifth Third took over the First Union I was a member of at first things weren't that bad. But over time they've gotten rid of the good employees except for one, and replaced all of the rest with bad ones. Not just the tellers but the ones working in the offices.

An account was opened for my son's youth baseball team to hold funds raised for their upcoming trip to Cooperstown. Since the league is a registered not-for-profit organization, the bank stated there would not be any fees assessed on this account. Usually the league uses a different bank, but since my personal accounts are held at this bank, I figured it would be easier to manage the account at this bank also; what a mistake! While the community has been very generous in supporting the team, the bank has begun to fleece the account. There have been some charges for cashier's checks to which I have no objection. The issue I have is with the charges for CASH DEPOSITS. It's a bank!

Had made a purchase at Vic Secrets back in early December of 2015. I used my debit card and returned the item because of the fit of the merchandise. I didn't get my money back within a week so I called the store. They gave me confirmation codes and numbers and dates as to when they refunded my money to my bank. I call Fifth Third's and they said if they got the money they would have given me my money back. I filed a dispute. It's now middle of March and nothing has been given back. I call and they say it's "still in process". It's $50 I am waiting on. Thank God it's not more! They are quick to fee you and charge you an overdraft you and ding you. Just poor customer service.

I waited half an hour to talk to a rep, about unrecognized charges on my credit card. Although he took my phone number, he did not call back when we were disconnected. I called back to find out that it is now "after hours". I am guessing we were disconnected because it was "after hours". Net result - I have lost time, and nothing is resolved. They are an awful customer service.

I went into the branch in Atlanta on Peachtree Street. No teller was upfront. This was my second visit for the day. Someone walked up and said someone will be with you shortly. I was unsure which station to stand in front of. No one came until another gentleman came into the bank of another race. Then all of a sudden someone came rushing from the back, went straight to him and didn't even acknowledge me, when I had been there about 15 min. prior to him. Which I felt was too long. However, I thought they were assisting someone in the back so, that was ok. However, no one was in front of the bank. I was standing there with a large amount of cash in my hand to make a simple deposit and I didn't feel safe either. I mentioned it to the teller and she was the least bit concerned about my concern and told me that she was just doing what the other lady told her to do, with a whatever attitude.

I have an auto loan with 5/3 bank. I have difficulty navigating their website to make a payment. No buttons direct you to make a payment. Nothing saying auto loan here. I have had to call several times to get assistance. They want you to have to call in to make payment because there is a fee associated with paying by phone. And by the way, they are only open office hours when I am at work and not able to handle personal business. Get into the 21st Century. Any other bill I dial or click and it's done. It shouldn't take me an hour to figure out how to pay my bill every month. And of course, there is nothing on their website to contact them to make a complaint so I'm making it here.

Due to a layoff, I have gotten behind on a 5/3 Bank Loan. I have been called every day for the last 10 days and been spoken to "roughly" by aggressive collections agents. Finally, I registered a "do not contact/cease and desist" order, and the calls have stopped. For the first 3 times, each day I calmly described my situation to these anal orifices, and promised payment in full upon receipt of my tax return. Based on this experience, I could not recommend 5/3 Bank to anyone for anything, especially secured loans of any kind. I can only imagine how they treat unsecured loan customers - probably send out Bubba and Guido to break legs.

I was contacted by a Fifth-Third banker who encouraged me to apply for a small loan. The banker was aware I am a small business owner and presented paid invoices as support I could pay the loan. Although I had good credit, I was denied because the paid invoices were not considered "acceptable" proof of income as a "self-employed" person. I emailed the CEO about the discrepancy since Fifth-Third initiated the contact and loan application, but the secretary would only respond to me by phone. The secretary told me they would research the matter as well as research products; but after 30 days had passed and no updates from Fifth-Third bank, I asked the secretary to delete the inquiry from my credit report and close my account since the bank initiated contact for the loan. The secretary responded they would not be able to delete the inquiry. Fifth-Third bank does not support small business owners.

I can't begin to find appropriate words to express the disgust and hatred I feel for this bank, nor do I understand how it can survive with how it treats its customers. I will say that most of the employees at the local branches are courteous and helpful though I am sure they are seeking employment elsewhere. I realize banks have to take steps in order to line their pockets and to compensate their executives handsomely; that is fine and dandy. However, the straight up ridiculous fees that Fifth Third charges for normal, everyday transactions is outrageous! Account maintenance fees? Fees to transfer money? The folks at the Cincinnati headquarters don't seem to find the humor in my sarcasm, but I have had moments where I have laid it on pretty thick.

I was a customer for over 20 years, recently the bank put in place to charge customers a service fee for each account. I had several accounts covering my family and business and the monthly fees are much more than I was willing to pay. I removed all the money in my personal accounts online to another bank however; my business account needed to be closed in person.

Took money from the ATM on a Sunday from a different account. Then placed my Fifth Third card in and deposited money at which point the machine took my card, my money and broke. I called the customer service line because I was not for sure what to do next and leaving my card and money didn't seem right. I didn't know if out of service -I think it was on the screen meant it was safe to just drive away. I had to go into the bank that Monday to retrieve my card and money. I was given a provisional amount until the ATM could be balanced.

I paid off my car note in 11\16\15. It was due to be paid off in June of 2016. I have not received my title. It is very hard to connect the bank. They ask for your SSI number if you do not have the account number. After I do this they ask for the account number again. I do not have the account number because it was on the payment booklet and not the payment stubs. Fifth Third Bank has the account on my credit report with a balance of 554 dollars. They didn't give me a call or title explaining this to me. I have turned the matter over to the credit dispute company.

I paid off my car loan in March of 2015 and just now received a letter on January 2016 saying that I owe $4,810. This did not make any sense at all! I already received my title for my car! They are trying to say that there was a mistake with my GAP insurance that caused me to owe more money than what I have already paid. The GAP insurance should have been added to my monthly payments. I have been paying my monthly payments and requested the payoff amount February 2015 and did everything on my part to pay off this loan.

Went to the bank drive in window to make deposit. It took the teller 15-20 minutes to take my deposit. The manager was standing next to the teller and didn't even help out with the overflow from customers as he was the only teller handling the drive window and the lobby. This happens many times at this branch. I just moved a large sum of money out of this bank and will take this to another bank. Next time this happens I will close all accounts and move the rest to another bank. You got to be a idiot to do business with this no customer service bank. They need to fire the manager.

I don't know how 53rd is connected to fraud management, but every few days one of my card are blocked. I have to spend several hours a week to correct the problem. This morning, I was at a branch and it took 1 hr and 45 minutes to take care of 5 minutes of paperwork. Based on the reviews I have read, few years they will be out of business. They need to get into another business because customer service is not one of their skills.

This is absolutely the worst bank. Every person who works here is rude and doesn't care about customer service at all. I took my business and money somewhere else!

I left another banking institution and switched to Fifth Third based on a friend's recommendation. December 21, 2015 I visited a branch in Naples, FL to deposit a check from the University I attend. I was not aware that only $100 would be available. At the previous bank where I had an account, they always told me things whether it was information I should've known or not. After making the deposit, I made a few purchases. I get to the post office and my card is declined. I went to the next location for Fifth Third bank on Goodlette-Frank road in Naples, FL. The teller I spoke with was Jessica **. I went in to see what the deal was with my account. She was rude, condescending, and lacked tact. I said I wasn't aware that you hold the check and only $100 is made available. She had the nerve to tell me I spent too much and went over my limit. I just told her I wasn't aware of the limit.

I purchased a new truck on Nov 6, 2015. I still owed money on the vehicle that I traded in. I had a loan through Fifth Third Bank. When I bought the new truck, the dealership sent a loan payoff to Fifth Third Bank on Nov 18. On Nov 20, a representative from Fifth Third Bank signed for the loan payoff. Then on Nov 23, Fifth Third Bank pulled money from my bank account because I had had auto bill payer set up. When I contacted Fifth Third to ask why the money had been pulled from my account after that had already received my payoff they said that it was my fault that I had not turned off auto bill payer; therefore the payment was still withdrawn from my account.

I had about the equivalent of $50 in 5/3 Cash Rewards points that I had earned and decided to match that with $90 of my own funds to redeem points/purchase a Kindle Paperwhite with leather cover as a Xmas gift to myself. The Kindle Paperwhite and leather cover arrived promptly but the Kindle Paperwhite model that I received is several years old and has been superseded with a much newer model from the originating seller (Amazon). To make a long story short... Amazon is currently selling the outdated Kindle Paperwhite model that I received from 5/3 Cash Rewards for $49.00. With the cash equivalent points and my own funds I paid $140 for an obsolete product. I did contact the 5/3 Cash Rewards customer service line and after waiting a solid week for 5/3 customer service to get back to me I was informed that my claim had been denied and that there is nothing more that 5/3 can or will do. What a total ripoff! Cash Rewards my ass!

Went to 5/3 to cash my first support check today. Can't find my driver's license so I used my Military ID. l figured it's a government identification with my pictures on it. But l was told that they don't recognized it, driver's license is their primary lD.

So, I have been with 5th 3rd for over a decade, possible like 15 years... I was in Florida and they were all over. Moved to NC (Asheville) and there is one bank like 40 min away. They charge me 2.50 every time I use a different atm, when I really don't have that great of an option. Now, today, I realized they did a 2000 withdrawal on my account and sent me the picture of somebody else's account number, where they made change for a business and took the money out of my account, by accident.

My father passed away 10/31/15. I went to 5th 3rd the following Monday to notify them and inquire what they needed to close account. They gave me instructions, which I followed. I returned with the requested documentation, and they told me that that was not what I needed, but a different form. I have been back 5 or 6 times in the past 5 weeks and every time they give me the runaround, asking for different information, but never holding themselves accountable for what they have already told me. It is difficult enough losing a parent and this is adding insult to injury. It is now 12/2 and I still have not closed this account. No one can answer my questions, give me accurate information as to what I need to do, or returns my phone calls. This has been a horrible experience!

It seems like every month I have an overdraft fee now because they change the rules. The first month my auto loan was debited on the 26th instead of the 28th because the 28th was a Sunday. Ok. Fine. If I was running the bank, I debit a day later on the 29th since the contractual agreement was the 28th, but I guess they need the money.

I deposited two different checks and they didn't honor the deposit correctly and charged me an overdraft fee for an item that posted the same day. They tried to tell me that it was protocol and only $100 is available until next day, but I have deposited many different times before and they have always honored the deposit before posting debits. Online my account showed that it never went negative, yet someone charged me an overdraft fee the next day. They are obviously taking people's money more than most banks and I am going forward with a new bank after this experience.

This has to be the worse bank I have ever had to deal with. Their overdraft fees are ridiculous and when you contact customer service to address the situation they're extremely rude. I have stayed with them only out of location convenience. I went online to pay my water bill and realized I had other pending charges on my account. I immediately made a deposit to cover the cost but I got hit with 2 overdraft fees and the money was in the account before the web payment posted. They suck!

My husband and I have been 5/3 Bank customers for over 25 years and have always paid our mortgage on-time each month. We also opened an equity account several years ago when we added an addition to our home and also paid our payment each month on time. We recently sold our home and we're reviewing the closing statement prior to the closing. We noticed the title company was charging us for property taxes which had already been "disbursed" by 5/3 Bank from our Escrow account 2 weeks earlier. We figured we'd get a receipt the taxes had been paid so we wouldn't have to pay the duplicate taxes at closing. We were surprised to learn that although 5/3 had taken the money from our Escrow account on 10-30-15, the tax payment had not been remitted to pay the property taxes to the city.

The waiting process is ridiculous. I called 5 time just to get connected to a person for them to put me back on hold for 20 more minutes. Definitely not a good place to deal with loans.

I wanted to send money to a friend of mine in Ethiopia. I've done this several times at currency exchanges and have always been charged $20 to do so. I was in Indianapolis when I needed to do this, and after bad experiences at two stores which do wire transfers, I went to Fifth Third Bank. I was told by the teller that she could not quote me a fee until she put in the transaction. Already fed up with wasting so much time, I agreed. It took her another 15-20 minutes to get the transaction set-up. By this point I was beyond frustrated. She said the fee would be $65!!!

I'm no stranger to setting up bill pay on 5/3's website. I have been doing it for years. Two of the last three bill pay cycles have resulted in my bills NOT being paid! When I contact 5/3 I get the generic, "Thank you for contacting us... blah blah." This time I have late payments, so I am taking a day off work to change banks. Ridiculous!

This incidence happened at 5th 3rd Bank located on Albany Park, on Lawrence Avenue of Chicago. I really had issues with the branch as any time I attempt to do any research or ask question about my account, the employee replied with some unrelated answer or explaining me that I come some other time and meet manager. The day I was there, I had question about my account, however, same way, she avoided answer and explained to me to come back. Which I refused and told her that I need the answer now and I am willing to wait, you don't expect me to make trips for small transaction questions several times. The employee threat me that if I don't leave, she will call 911. With her hopeless and unimaginable behaviour I picked up my phone and called 911 explaining that the bank employee is threatening me to call 911 when I am a customer and asking simple problem to resolve and answer.

So I got approved for a loan from this bank 3 years ago. After a year or so of having them and having my checking account elsewhere decided to put everything at one bank. The employees at my local branch were friendly and I figured a bank is a bank just make my life easier and everything in one spot. Their online banking system is absolutely awful!!! It's never accurate or up to date. I check it all the time out of habit, and there are times where I look at it and new fees or things have been added to last week that weren't there yesterday and things like that. How am I supposed to budget my money or know what I really have accessible when they process things so slowly and I didn't know they took money out for whatever ** excuse because it wasn't there last week or yesterday but now it is.

I'm waiting for my deposits into 5/3 from 4 business days ago to get recorded and transferred from my other (non--5/3) accounts. Very slow. I've been with 5/3 over 25 years, first mortgage then checking and savings accounts. I also have accounts at two credit unions (one in my work building and easy to get cash from), USAA (administer funds for a family member), Guardian Savings Bank (mortgage & checking), and three major credit cards. I do most of my checking at 5/3.

I had a car loan from fifth third bank and ended up trading the vehicle in for another one. Because I bought a warranty on the vehicle, I should be getting a warranty benefits check (refund) but still have not received it. I have spoken to several supervisors including a woman named Angela (who refuses to call me back) and have made no progress. The bank has received all of the money I owed on the vehicle including interest. And now that they owe me, they refuse to do so. I may have to get a lawyer involved. So I strongly recommend that no one does business with this banking establishment.

Worst bank. I had an 15 years loan for 3 years with 5/3 Bank, always paying on time. I been a homeowner for 20 years. Since I was 24 yoa I bought my first house. My credit score 801. I was refinance with them for a 30 years, the process started July 24th. My insurance was due by Sept 15th. Well the bank sent the payment for my flood insurance to the wrong address and $1,000 more than it supposed to. My flood insurance was cancelled, it was their own fault. Since August 20 until October 15th the hold for my closing was my insurance. They changed account numbers in my insurances and still my flood insurance wasn't even pay. I had to get involved October 15th and 5/3 bank send the money right away to the right place and get my insurance reinstated. After all was October 24th and they want to increase my interest rate due to the fact the 3 months was over at the lock rate from the beginning.

I was passing by a Fifth Third, and stopped to cash a check from that bank. Teller then wanted to make a photocopy of my DL, and have me write my SSN on a post it note. Noped, just drove to my bank instead. Never been asked for that much info, and on top of it all, they refused to let me make a cash deposit. I was told the bank no longer allows it.

My daughter and I have had accounts at Fifth Third for 2 years now with no previous problems. I also have my mortgage with them as well. Since my daughter was a minor when the account was opened I am on her accounts too. A week ago we got an email that there was suspicious activity on her account and her accounts were frozen. Within 45 minutes of the email I called the bank and so did she. She also went to the bank to report the fraud. My daughter has never had much in her accounts, maybe a couple hundred dollars. She's in high school and doesn't work. The biggest deposit ever was maybe $1,000 one time.

I have a 5/3 auto loan... I was two months behind and was going to make a payment on 11/5/15. My car was illegally repossessed on 11/4/15 without receiving a letter from 5/3 of repossession. In the State of Maryland they are required to provide a certified or registered letter 10 days prior to repossession, since they did not provide me with a letter by law I do not have to pay the repossession expenses. They stated they tried contacting me. I told them I went thru my Verizon Wireless phone bill and there were no phone numbers that were from 5/3 and they also said they sent me multiple letters which is another lie and after spending 3 hours on the phone with multiple people today.

If you want to have your money stolen then sign up with fifth third! They have charged me 10 overdraft fees within 2 months (that's $370.) They do not allow a 24 hour grace period and also do not allow you to deposit bank into your own account?? I'm on "prove yourself" account what I like to call it. In regardless... I can't deposit money into my own account? Unless I go into a branch... CONVENIENT. I've had money put into my account to cover the negative balance but instead they CHARGE me another overdraft fee and put the remainder of the money in my account! Talk about a scamming bank account. I'm closing my account today and taking my business to a legit company! Sucks to suck fifth third.

I can't say I have experienced any worse service with a bank than with 53.com. They make errors on your invoice, say it's your fault and then it takes 10 calls for them to realize the error, only to find out that they cannot fix it. I pay autopay and when my payment went up, they called me to let me know I owe them ** amount. When I paid it, they said I didn't, and made me pay it 2 more times. Then they gave me a late fee for not paying it. UNBELIEVABLE.

My name is srdan ** and I have a car loan through your bank. Last Thursday 10/22 I got a that you didn't receive my payment. It said that I sent a check on 10/14. The lady on the phone told me that no you guys don't have a check and we can wait until Monday if it show up. I said ok. Monday comes. I call your bank. Still no check. They assure me that you never got it and suggested that I put stop payment on it through my bank. I said ok. Stuff happens so we did payment over the phone and end of story.

I have been requesting Tyler registration for my vehicle and it takes almost 3 months I still not heard back from them. If you call the one 800 number they always will give you a runaround. When you get a hold of someone at Fifth Third Bank they will be like "Oh I'm sorry this is not my department." Why would you want to use a banker who doesn't have a value of their client? We all like to have a look for you thanks but obviously these bankers at Fifth Third Bank they don't give a crap about their value of the customer which we are as a customer who serve in their community.

Fifth Third Bank repeatedly charges unwarranted fees, overdrafts and their "policy" differs depending on whom you speak with and the time of day. Has caused huge financial difficulty with my new business' start up. Advice: Stay AWAY from them!

I co-signed with my son on a car loan about 4 months ago with Fifth Third Bank. He is very reliable in his payments and ability to pay. Indeed, he has been making payments on time without fail. Since I am the co-signer, I began receiving calls about delinquent payments a couple of months ago. I would call my son and he would talk with his primary bank and then with 5/3 and get it straightened out. I again received calls 3 days in a row, at work, a couple of weeks ago from 5/3 wanting me to pay by phone while on the call with the rep. Each time I informed them that my son would handle it since I don't know how or when he makes payments. They persisted that it was me who was at risk of having them take action if I didn't make the payment RIGHT NOW. I had to hang up on them after back and forth for 5 minutes.

I've had an auto loan for 2 yrs, paid every month but yet they still, every month, over and over, some days over 10 phone calls, looking for money when they had already been paid. Finally refinanced w/ a different bank today! 5/3rd unhelpful w/ the paperwork. I was on hold for 25 minutes and was told that they can't do anything to help me. I was persistent and unpleasant just as their staff ALWAYS is and finally got them to fax the information. Avoid this bank at all costs... There is no need for their rude harassing behavior when you're on time w/ payments! And have insurance even though they tell you that you don't and then charge for their insurance plan!

I had an issue with fraud but because it was my mother, I didn't want to persecute her. Then I tried to pay the debt off. They closed my account, sent it to a third party, and a year after paying I still can't get a checking account elsewhere.

Money was deposited into my account on Friday. Same day I did a $300 cash withdrawal at a CU where I have a second account. The following Monday an extra withdrawal popped onto my account for same $300. Called 5/3 cust. service and explained what happened while standing with manager at CU. After about 20 min of explaining to service rep the issue she spoke to her supervisor and said they would give me a provisional credit. It would take 2 to 3 days to show up. 2 days later I call to check on it and nothing had been done and no phone call to me to clear matter.

I signed up for an account with 5/3 after they advertised a promotion to give you $53 for free if you signed up when they first opened. They gave me an additional $53 for shredding my other bank's ATM card in front of them. I was required to deposit $50 in the account to open it. In 2012, they closed my checking account without my knowledge and without notification. Apparently, they have been deducting money from my savings account since 2012 for inactivity on the account. I received a notice a few weeks ago that it was the "final notice" even though it was the first I received, that my account was actually in a NEGATIVE status and they were going to send me to collections.

I have been with 5\3 for many years. It seems they go back and forth with their policies. Is this intentional so customers learn the hard, expensive way. Here is an irritating situation. Charges hit my account, the amounts were 8, 27, and 160. My ending balance was -135. They took the amount that was the largest then to the smallest. They charged me $111 fit late fees. The rep at the bank said "Our policies go back & forth, as for now it is highest to lowest." The rude rep from the 18009723030 stated it is not the highest amount first, it is however they come in from the stores / banks. Needless to say, I am closing my account.

Mortgage lenders gave a date that the home would be refinanced prior to the next mortgage payment. Therefore, no mortgage payment made. The paperwork was delayed. LATE payment reported to the Credit Bureau. Nothing they can do about it. By law they have to report a late payment. Who reports you for your inefficient debacle of a mortgage department? Absolutely the worst bank ever!

I have been a long time customer of 53rd. I have been charged twice in the past 10 days for overdraft. I have several accounts with 53 and transferred money from one account to another the day before the check would clear. The money is real and in my accounts, but a transfer is not immediate. They will run the check first then the transfer will run through, giving me a $37 overdraft fee. The last two overdrafts were for a total of $30, but the overdraft fee was a total of $74. This is a bank finding any way to take your money. My brother worked for 53 - all they care about is finding out how to get your money. One of their slogans was they were a “curious bank”. I asked my brother about the slogan. He said they are curious how they can get your money. I am done with the bank.

First day I opened my account overdrafts was explained by the clerk. In his words if I buy a pop and it's an overdraft that a 30 dollar pop and if I buy a sandwich and it's an overdraft I just bought a 30 dollar sandwich. The whole time he was impersonating himself as the manager. I just overlooked it. Approximately a week later I went back to make a transaction the teller taking care of me was rude the whole time and actually stopped approx 5 times taking care of other customers while dealing with my moneys. After all that and spending approximately and hour there Teller told me she was not going to do the transaction 'cause she felt something was not right about bank video to confirm my statement.

I have had a checking account with this bank for several years. They are getting ridiculous with their fees and taking my money from me. When I started this account there was no $11 taking out every month for "service fee". And then they do this thing where when I make a deposit, they clear all my debits before they give me credit, therefore incur overdraft fees! The latest was outrageous - I didn't get to get out of work until 8:15 p.m. and I went to the bank as they were closed. I went to the ATM to deposit cash money to cover anything that would post which at that time nothing has yet. Wouldn't you know, the next day they charged me $37 overdraft fee! When I call to speak to the manager, he said there was a cut off time. It's cash, I always understood cash is immediate! This is outrageous and I am done with this bank, they disgust me. I hope there will be a lawsuit on this because I will jump in!

I dated a check 9/1/2015. The check was post dated 9/14/2015 by the bank, leaving less than five dollars in my checking account. I have had dissatisfaction with this bank. Since the day I sat to open the account, I kept having to awaken a representative, who "nodded" throughout the process. Subsequent problems always led me back to day one. I do all that I can to avoid overdrafts and "fees." Accepting this check, written on the 14th of the month, is cutting it close. I check my account almost daily. 5/3rd is full of "unscrupulous" business practices... To the extent, I desisted with "bill pay." They were not paying the bills, but cashing the checks! I saw the many complaint for the first time today. Thanks for asking.

For business checking accounts there is a lot of fees! Let me start by explaining. First, the business check that you opened gets a charge of 50 dollars if you close it. If I want to close a savings account, I cannot do it for the same purpose. For a teller to make a transaction or a transfer from one account to the other they charge me a fee of $26.25 for each occurrence. I have to withdrawal and deposit money. I wasn't told and business started getting charges at the end of the month.

I tried to pay off part of my principal interest. Wired the money, etc. I was looking to verify the new monthly payment amount. Get transferred several times and after 40 minutes I gave up because no one could help me. This was my third attempt to get this information. They have a bunch of "I apologize" untrained people dealing with my time and money. Ludicrous!!! As of today I have no concrete answer. Worst business practice. Would never do business with this company again.

I called to pay a credit card payment over the phone, as we are out of town. This may come as a shock to anyone reading this, but there is not a 5/3 Bank anywhere in Wilmington. "Of course we can take your payment over the phone," they said. "It will only cost you a $15 service fee." Thanks, but no thanks. Why would I pay you to take my money? I should have known better than to open an account with a firm in which the marketing team is too stupid to convert an improper fraction in its name. NEWS FLASH: 5th Bank and 3rd Bank merge, what to call it? Why not 8 Bank? How about 53rd Bank? Or 5th & 3rd Bank? Actually, don't call them anything. Boycott this institution and send a clear message that Americans are tired of supporting the 1%, excuse me, the 1/100.

My daughter opened up a checking account in July 2015, with $50, way under the required balance to avoid fees. My daughter also marked an "X" in the appropriate box to NOT allow any overdrafts. However, the bank did allow over $136.00 worth of overdrafts from July 2015 thru August 2015! UNBELIEVABLE! I went to the bank with my daughter for support to get this all figured out. They confirmed that the account was opened as stated above and this was the banks error but needed to make a call to get confirmation as to why this happened. By this time, my daughter was feeling embarrassed to the point where she just wanted to get out of there as quickly as possible. So the bank manager hung up the phone and would not follow through with the call to receive the confirmation needed to refund my daughter her funds. The worst bank ever!!! Please protect yourselves and your loved ones.

I went to 2 different branches to try to open an account on 2 separate occasions at 2 different branches and the customer service was so bad I walked out. I was on my lunch break and sat there waiting in an empty bank for 15 minutes while 3 employees sat there. Did I mention the bank was empty? The 2nd attempt the teller was so rude just because I asked how long it would be because once again I sat in an empty bank waiting... so I walked out. Never again. Go to any other bank. They are eager to help.

I deposited thru the jeanie machine and it shut down. They credit me with the money 160.00 then came back and took more money from my account and said the machine was only over 50.00, which I put a 100 bill and 3 20.00 bills. So I have to pay for the malfunction of the jeanie machine. This is so wrong.

I will just, I was denied the right to product and services at my local branch. They told me my credit had to be 680 and above to be able to get the loan, so there was no need to fill out the app?? I ask "how do you know what my score is if you don't run credit." 2 times in Marion, Ohio there has been no one from this bank calling to resolve any issues, but the corporate office, try to convince me it was bad customer and not RACIAL, and told me that the folks at that particular branch were angry at me? Nothing then they screwed up my auto pay, and had money coming out the wrong account! Charged me $422.0 and basically told me it was my fault, but it shows clear as day what the rep did to my account. These folks lie, switched documentation, to CYA!!! Eventually the truth will prevail.

In the process of me getting my mortgage loan from 5/3. I gave them a copy of the warranty deed and a quit claim deed for the 2.5 acres (where the home sits). When I got behind on my payments, 5/3 tried to claim illegally the 7 acres across the street, which my mother and I own. For 22 months 5/3 claimed the 7 acres. I could not do a loan modification because of their claim. After I prove 5/3 illegally claimed my 7 acres, 5/3 released their claim. However in the process of claiming my 7 acres, 5/3 committed 41 counts of fraud, concealed evidence (from the courts) and falsified documents, trying to claim my 7 acres. The law states "the punishment for an attempt is as severe as for the completed crime. I file a civil lawsuit against 5/3, they got it dismiss (even after I founded new, more evidence against them). I lost my house. My belief, and trust in this justice system is all but gone. Do not trust this bank.

In 2007, my relative opened checking, savings and money market accounts with Fifth Third. He set the account up as "his name POD my name" (POD meaning Payable on Death). Upon his death I discovered that in early 2008, a few months after he established the accounts, the POD beneficiary name "disappeared" from the money market statement but not the statements from the other accounts. The checking and savings remained as a joint account POD. I have been back and forth with Fifth Third and have even filed complaints with the Federal Reserve, but Fifth Third insists that my name is not on the account and will not even investigate the situation in 2007/2008. What happened???

I deposited cash, and a check, two days after my pay check of over $600 was directly deposited. I had more than enough money to cover all my debits, but this ridiculous excuse for a people's bank ran five different charges thru the same day as the check I had deposited two days before went thru, which in turn gave me a $74 fee. I not happy about this, but there is nothing I can do, nothing we as Americans can do. We are just ran over by large corporations and a corrupt and almost communist government.

Take your money out the Fifth Third Bank in Georgetown, KY office, and bank with any other bank. People are rude in there (especially Mr. **). Long story short Mr. ** if you are reading this, even if I am not the POD of my husband's money, I want to make sure THE MONEY goes to whomever it is that is supposed to go to. The fact that you will not provide any information to me even with me being the co-executrices of his will, I have matters in his finance. Clearly, you can read that on court order papers. I very upset, I or my attorney were not treated with the dignity or respect we deserve as human beings. What was so hard to put my attorney in contact with your legal department?

I had a few small charges on my Fifth Third credit card, totaling to about $10. I was late in paying them, but when I wanted to make a payment by phone, they would have charged me an additional $15. So I figured that I would simply find my card and mail them a check. I am absentminded but by the time I had found my card, the fees had escalated in another month to $81 for an original $10 charge. It's my opinion that this company only wants to make money from outrageous fees and doesn't care about keeping customers. I asked what the $15 fee was for making phone payments and was told it's a "processing fee." For what? For processing--typing in a few numbers and making an electronic transfer from my checking account should not cost $15. So, buyer beware.

I made the unfortunate mistake of financing my vehicle with this company in 2013. Last year, they mistakenly took two payments out of my account, when I only authorized one payment to be paid. It took me almost two months to get them to reverse the unauthorized payment. Each time I spoke to a customer service representative, I was told something different. My bank put a stop payment on future payments. I began using a different account, and six to seven months later, I made a payment to them using this account... it was declined. The customer service rep at Fifth Third told me that there was probably an error with the account number, so I authorized for it to be made again and again, it was declined. I talked to my bank and they informed me that the stop payment was still on the account, I asked them to remove it and they did.

I recently opened an acct. w/ 5th Third bank in NC. I was pleasantly surprised with the great customer service I have encountered. The first issue I had was with the fact that I was charged a service fee when I shouldn't have been. I called and they immediately reversed the charge off my account. I also was advised there was a promotional 200.00 deposit when I opened the account. Had a direct deposit in the amount of 100.00. After a few months and the promotional 200.00 was not deposited I contact the bank.

These people harass me with constant phone calls, even when I set up payment arrangements several times a day and all hours of the evening. Secondly, read the very very small print before signing their contract! Just because your late payment is $30 doesn't mean they stop there! It is $30 PLUS interest on your total amount past due every day you are late. By the time I caught up my payment, they scammed another $500 in late fees! They are also hateful people when you call their call center! My daughter almost passed away at the same time my father did and they would not work with me on arrangements and put me on the repo list! They were emotionless when I told them the reason and refused to defer a payment to help me. Bottom line is they just want their money and care less about customer service, plus they are scammers adding on hidden fees!!!

I've had my loan with these loan sharks for 3 years on a 6-year loan. I became legally disabled and asked the bank on numerous occasions to push my payments to the 3rd-10th of each month. They refused. So now I've got 500$ in late fees accrued as well as other issues. Last month they were supposed to take out an autopay out of my checking but because they refused to change the date the e-check returned and they sent a tow truck at 4 am to repo my car. Then they ask me for 1700$ to get it back!! And they towed it over 100 miles away and not on a flatbed. Still have not gotten my car back. It's like dealing with LOAN SHARKS! No phone call and no email. Nothing. Criminals.

I am a very unhappy customer of Fifth Third bank. A few years ago I was one of those people who was due a refund from this bank due to the class action suit to recover unfair overdraft fees. I thought after this institution would of learned, and would of treated us, their customers with respect, it didn't happen. I am not a well off individual, poor would best describe my financial status, but I work. I have been hit month after month with an 11.00 fee, my tribute to do my banking with fifth third. I was told that if I had a direct deposit from my employer (the state of Ohio) that my 11.00 fee would disappear: didn't happen.

Am still getting overdraft charges even though it was supposed to be fixed. I truly believe they have my account flagged to hit me with as many charges as possible. I have two checking accounts and a credit card. If one account is overdrawn the other should cover it. If that won't work it's to go on my credit card. I've gotten six overdrafts in the last three months. They just won't allow the set up and instead charge me, it's crazy.

First time home buyer, been waiting to hear from Fifth Third Bank since the end of March 31st 2015. That was when my bid and my bank loan was approved on the property. Waiting for the sellers bank (Fifth Third) to approve. Had verbal confirmation and nothing more was heard. Still waiting... I want my first home and this is perfect for my future.

I applied for a refinance loan with Fifth Third in February, in June I was denied. Charged $459 for the application. Been with bank over 30 years. Called a few times and went into office to find out what was taking so long. Called two managers and emailed. Not one response. Just denial letter five months later. Going to take my money to another bank. Going to check with attorney general's office for advice.

Let me start by saying we were forewarned about how inept Rob ** was as a loan officer at Fifth Third Bank. There was already a pre-approval and thought maybe it was just one person's bad experience. Wrong! I am not going into great detail, but he fails to communicate with you period! If you have questions or concerns and call him he is never available. He doesn't return your calls. He apologizes for his failures, but doesn't worry about correcting them in a timely manner. Document errors galore!!! He communicates occasionally by email. We finally closed, but only after we threatened to contact his manager.

I went to Fifth Third Bank branch at Sharonville Financial Center, 11792 Lebanon Road, Sharonville, OH 45241 to close my bank account. I asked what the closing fee would be and that my bank account be closed. The manager of the branch came over. His name is Paul **. He started questioning me about why I want to close my account. I mentioned that I want to have less bank accounts. He then went to ask why I had opened the account if I was going to close it. He said that initially I wanted it to have it because it was close to work. He asked if my location has changed. I replied saying "No" and that I still want to close my account.

I am very disappointed with a bank that you do business with turn you down on a loan when you have an account with them with monthly income. How can I keep on doing business with a company like? I will be closing all my accounts with them soon. I will be letting all my not bank with Fifth Third Bank.

Just got off the phone with customer service. A little background... I make good money every month and never have had a monthly service charge. I went in Fifth Third about a month ago and opened up a checking account for my wife so that I could transfer money to her if she needed it since we have a 14-week old and she only works part-time. (We didn't want to combine checking because I wanted to handle all of the bills so she didn't have to worry or worry about taking money out of the wrong account.)

In a nutshell my husband lost his job last year. We applied for a loan modification. We were told that job loss and unemployment denials were not significant hardships. We were then told to submit a bunch of paperwork which we did. They told us to either short sale or rent out our other residence. We did exactly what we were told and then they foreclosed on our house. We are now homeless living in a shelter with 3 kids while our other residence is renter occupied for 5 years. I am going to ask the VA to investigate them. I hope that no other veterans obtain home loans with them. Buyer beware. They will lie to you and leave you homeless.

I was given promises by two particular bankers in which the promises were lies. The first banker that opened my account that didn't explain the account the right way had quit shortly after because he didn't get a certain position that he wanted. The second banker had stated that all was good to go multiple times for this promise then must have lied to the manager or maybe the manager lied to cover. The Itasca Fifth Third bank manager which is new to his job was unwilling to help in any way. I had to go above his head to corporate with my situation and due to what the manager stated as to the lies I am SOL. I NOT RECOMMEND THE BRANCH ON FIFTH THIRD BANK TO ANYONE. The $200 promise is a scam and it seems they pick and choose who is worthy. STAY AS FAR AWAY AS POSSIBLE.

I have been an excellent customer with stellar payment history for my auto loan since 2010. Never missing a payment. This month I needed to pay late so called and notified them that I would pay 5 days late and would include the late fee of $15. The customer service rep (obviously in Mexico and had no command of the English language) told me that was OK and she would note my account.

I deposited a check for 1,200.00 to the Fifth Third Mobile Banking app on Sunday, June 28th. After about three days, I noticed that my deposit was showing up in my daily balance, but not my available balance. So I went to my branch and met with the manager. The manager called the mobile app department, and found out there was a hold on my account that wouldn't be lifted until July 7th, and I was moving from Indiana to California on July 5th! The hold was placed because of past over-draws on my account, even though currently my account was in good standing. What really made me mad was that, if I had deposited the check the old-fashioned way through the bank teller, instead of using the "convenient" mobile app, I wouldn't of had any problem. But I was not aware that I would've encountered a problem in the FIRST PLACE!!!

We got a new car loan through the dealership on an impulse and should have gone to one our banks instead. Throughout the years of paying on the loan, we were constantly harassed about our payment. My husband would mail the check a week before the due date, is it sitting on someone's desk? When my husband had a stroke and I took over his bills, I would mail the payment in before the "grace period" we had; due to how my bills and his bills fell each month. Well, the calls became daily and more harassing. It got to the point that I needed to become mean and tell them since we were never late with the payment, maybe they should just suck it up. They have the worst customer service, I will never use this bank again. I have learned my lesson, never impulse buy - always use your bank to obtain loans. I really don't think this bank will last much longer... they seem to be so unprofessional.

Fifth Third deposited my paycheck on Friday at 4pm. On Saturday I check my balance to find that the check didn't get posted. I went in to find out the problem and they said their Fraud Prevention department put it on hold. They could not explain why other than Fraud Prevention did it. The only option to clear this up is to call. They only work M-F 9-5. No help on the weekends. Now I have rent coming and two bills on my debit card automatically being withdrawn and their only answer for me is to wait until Monday. THIS IS MY MONEY. As soon as it gets cleared up I am switching banks and telling everyone to avoid them. Use a national chain like PNC or Chase. A real bank. Terrible service for a customer who has been with them for 8 years. Zero communication and no service after Friday.

I am a POA on a few accounts with a family member, who is elderly and no longer able to manage her check book alone. She has several accounts at 5/3. Sometimes her bills outweigh her limited income checks, so we would take a cash advance on the credit lines tied to her checking accounts (overdraft protection) instead of letting an overdraft occur. We always make payments on those credit lines on time. Recently, we tried to take an advance with the mobile banking app and were unable to. She still has plenty of credit available, but it seems that this bank extends credit but then decides not to let her use it when she wants to.

The worst service ever! They are not emphatic with their customers. They transfer you to three different departments until you get to the right one. Not only will you be transferred but you will be on hold for over 25-40 mins at a time. When I told the rep I've been placed on hold for so long her reply was, "well since you called on a Friday every is trying to make a payment, what DID you expect!" It's just a joke how they run this bank/company! The specialist manager ** was sneaky, lied. I had to ask multiple times what is the balance, is it paid in full. She made it seem that the amount I agreed to pay for is the full amount. I proceeded to question her (which was like talking to a broken record or brick wall) and she then confirmed no I was still going to pay the higher amount but it would be placed on my next month's bill with disclosing that to me!

Manipulating late fees. 3 months this year -- that is 50% of my payments mailed -- have incurred late fees. These payments continue not to clear for up to 2 weeks after mailing dates.

I have been a customer of 5/3 for 13-14 years. It started out ok when they weren't well known in my area. Over the last few years it's been horrible. The accounts themselves have gone downhill. The customer service is out of control bad. The people on the phone are rude and inconsiderate. They are not helpful and act very smug. I called about an account feature I was not made aware of and they told me that I am made aware on their website. I have not spent time going through their site with a fine tooth comb. I'm not sure about other people but I'm tired of them acting like it's ok to screw the little people.

So I had a bad experience with BofA regarding overdraft charges a while back, but FT is just as bad. I was told this bank turns on the protection and then allows you to go over even if you have no money in the account... Ripoff! A friend referred me to an attorney who might be suing them.

A few months ago, we made a simple error and wound up having a late payment charge on our credit card account. Which we promptly paid. Unbeknownst to us, One and Two Thirds bank failed to mark in their systems that the late payment was paid, but never added it to our bill again. This resulted in them turning us over to collections for a debt we had paid. That's bad enough, but it gets worse. They never once made any attempt to contact us at any of the three phone numbers on the account, nor did they tell us via letter or email that they perceived there was still a problem. They just dumped us right into collections.

I have had an HSA account with Fifth Third for over 7 years. I have not had any issues with the online account in the past. That has changed. On Tuesday, 5/26 I tried login to my online HSA account. It said I had to change my password. I did as directed. Then, it said I could not access my account for 14 days since I changed my password. Really!!! I didn't want to change my password, but I was required to do so. Then, Fifth Third froze my account for 14 days so I cannot pay online through my HSA account.

Gee... I have been working with different banks and loan places for over 37 years and this bank is the worst. I had a car loan with them years ago and they said I paid 1/2 a car payment and it was on my permanent credit record when I always paid full car payments on time. I never could get them to straighten that out.

I have been a 53rd Bank customer since they purchased 1st Horizon in 2007. Back in February of 2015 I received a letter from 53rd advertising a refinance offer and I decided to apply for it. When I called it was offered me a 3.125% rate for a 15 year loan. I decided to lock the rate and proceed with the application. In about a week I had all the paperwork necessary, so I moved to step 2 of their 5 or 6 steps process. That is when the nightmare began. Since then I have been asked for numerous documents and I have always provided what was asked within two days of being asked.

Against better judgment I tried using 5/3 Bank for our latest home purchase. We have funds in excess of the home price but chose a mortgage due to low rates. Being out of town we signed a POA giving the power to our real estate agent (a long term family friend who I would have been 100% comfortable giving him cash to carry into the closing). The title company prepared the document and provided it to 5/3 for their review as well.

I bought a new car and the dealership gave the loan to Fifth Third Bank. The rate was fantastic, so I didn't see a problem. Until I tried to contact them. Here is the list of issues I've had. They require your SSN as your login online, and require to give it to customer service whenever you call. This outdated way of asking for identity is both antiquated and downright dangerous. No company I have loans (including mortgages) or other accounts with ask for SSN for login or identifying information. At worst, it's the last four digits, but most ask for once at registration, then I can create a new login name and security questions. The fact I have to enter my SSN every time to login, and say it out loud when on the phone is just awful. What if I'm in a public place and don't want others to hear it? Nope, they need it. No exceptions to this awful policy.

I have been a client of Fifth Third Bank for the past 12 years. Throughout these past 12 years, I have dealt with, on many occasions customer service representatives. I am saddened to say, that most of the times I call them, I do not get the correct information. I have never complained about this before, but today was the straw that broke the camel's back.

This is the worst experience I ever had. I've been trying to get a home loan for 7 months now and still trying to get a loan. The loan officer hardly ever answer the phone and when they do they make excuses and blame me and everyone else for the loan not being done. And if you think they will call and update you on your loan and let you know what's going on... well dream on because it's not going to happen. If you are thinking about getting a loan from them do yourself a favor and don't.

I was on vacation with my family in Fla for a week and on the 4th day, my account was blocked. Why? Because I did not notify them beforehand that I was traveling. Didn't know I needed to answer to the people I allow to hold my funds. I travel all the time. At any rate, I would think if there was some issue or concern about fraudulent activity someone would try to contact me like they do everyone they wanna offer some silly product. Or maybe they would contact me sooner than 4 days after. No. No email, phone call, alert on my app, nothing.

As a first time home buyer I was unsure of what to expect when I went to buy I home. I was very upfront on my needs to hurry through the process. I was informed that with how everything was looking that it should be quick and easy. That is nowhere near what I would call what I have been dealing with. This is not an organized company or one that is looking to take care of their customers. I don't recommend them to anyone.

Fifth Third turns on overdraft protection when account is opened unless you specifically indicate you do not want this. After several fees were imposed on my son's account as the ATMs allow him to withdrawal money he does not have, we went into the branch to turn this so called feature off in November (which the branch verified did happen). In April, the overdraft protection was turned on, the ATM indicated my son had money in his account and allowed him to take out money he did not have in his account. Not only did it allow him to withdrawal funds he did not have, it imposed fees for each overdrawn transactions.

Fifth third bank has had many issues with getting my car payments on time. The last few month have been getting worse, & it hasn't been because of my inability to pay. On the contrary I have always paid more than what is due so I finish paying off my car loan faster. The problem started when December of 2014 I gave fifth third my bank account, checking, and routing numbers so that they could take my payment directly out on the day it's due - the 18th of every month. When I noticed that they hadn't, I called every single day prior to the 18th and asked what was going on. The bank tellers all told me the same thing that it can take up to 10 days to process or whatever. I let it go. I know I was safe if I keep calling and make sure they have it recorded in their records. They finally after 2-3 weeks when my next payment was due took the money out. I give 500 dollars in payment even when my bill ranges from 433-466.

Closing on house. This bank has jerked us and our buyers around for 4 months and come to find out the approval letter they gave the buyer was false. We pack our house up, and had things turned off and now we can't leave and have to pay fees to have it all turned back on. DO NOT go to them for a loan, they are horrible.

For the last year I have not received my home equity statements from 5 3. Called many many times, ZERO results. Hold times in excess of 40-50 min.. so I hang up. Cant get through to no one who can help me. Bill not getting paid on time - late fees not good. No idea what balance is. WHAT do i have to do to get statements in mail again? bbb, state att, who have to get this resolved. This bank is not helping at all...

I have a mortgage through 5th third bank, and I have had many instances where their communication was very poor. Many times I had been on hold for over 20 minutes, or transferred 5 times to get to the right department. When they call - I am unable to call them back because the phone number they called me at - is not a working phone number. Or the times that they had charged me late fees that were over the price that was stated on my statement. Then when they do send important mail - it has to be signed in order to attain it. However, we are not home because we are working. Then when I was out of work - they were very difficult in working with me in trying to help make payments that were not the total - but work up to the total - they totally refused.

First off they kept asking for proof of insurance like ten times for my hubby's truck. I kept sending it in, over and over and then they would ask again until my husband called them and went OFF on them! Then they sent back one of our payments because they had cut the check and payment coupon in half when they opened it!! So I promptly send another along with the letter and in the meantime they call my hubby and act like we didn’t make our payment! So imagine my distress when 2 months later I get another payment sent back--- Yes! They cut a second check and payment coupon in half! Are these people "special"?! They can’t open a freaking envelope! I hate this place and am thinking of getting his truck refinanced just to get away from this company!

I'm a disable Veteran on a fix income and like countless of others, Fifth Third do hold charges from my debt card and then run the charges as they see fit to overdraft my account. Me and my wife had the ID alert which always came out at the end of the month of course before my check hit the bank - even better if my check came the 28 or 29 of the month, they ran it early to get that overdraft fee. One month they ran these charges in both my name and my wife name three (3) times and than charged our account $37.00 for each, that's right, so a total of 6 overdrawn fees for that month. I ask all of you to keep a record of your dealing with them, it just a matter of time before this is a class action suit.

I receive Social Security Survivor checks for my children due to their father being killed. I had to open separate accounts for each child. Before I could have the checks automatically deposited I would deposit them in person. The tellers would question me as to who the other person on the check was and what was it for. The checks showed "payable to "me" for "child's name"" I would just say the check has my name on it and I wanted it deposited into my account. Then they say they have to deposited it into the child's account. So they could charge me to transfer funds from their account to mine. I also get my paychecks drawn from 5/3rd bank.

I have had many auto loans in my past. I just paid off loans with Wells Fargo and with Chase. I usually allow the dealership to find me the "best deal." That's what they did this time, and I ended up with a good rate, and it came from Fifth Third. Typically, I like to pay my three-year loans within 12 months or so. I do this by making frequent online payments. However, with this bank - "The Curious Bank" - I have to make all payments by snail mail, using their little coupons, unless I decide to establish a banking account with them. I don't need a bank. I have a perfectly good bank. They also funneled my Saturday morning call to a "You must call without business hours Monday through Friday" message, when that was neither true nor factual according to their own website.

Was being hit each month with $80 in overdraft fees from my checking even though I had made arrangements to take my car payments out from an outside bank account. At 90 days and $260 in fees they quickly turned me in to a god awful collections agency. Loan is still up to date and 53 is withdrawing from the outside bank account. 53 is the first bank that was always "upselling" to me. They were always trying to get me to refinance or chance out accounts etc. I really feel 53 tries to take every penny from you.

I've recently moved states and was continuing to bank with 5/3. There was a glitch in their system which made them cancel my debit card. I called to see what the issue was and I assured a replacement card would be sent to me at my new address. I shared how important it was for me to get this right away since I was alone and out of state with NO ACCESS to any of my cash. When one did not come within 7 to 10 business days, I called to follow-up and I was continuously told that it was on its way. After 20 business days and following up twice a week, I decided I needed to switch banks. I had no access to my cash! Today I went to make a payment on my 5/3 credit card and I was told it would cost $15 to do it over the phone or I could make it in person (obviously wouldn't work for me being out of state).

I deposited a check into my bank account at a banking center. It cleared the next day and thus used, then transferred that money elsewhere. Fifth Third Bank put a hold on my account without notifying me. I called in to customer service because I couldn't log in to my account online. They then proceeded to tell me that the check I deposited was counterfeit. It took me calling to even know about the bad check. I then called the fraud department and they told me to go into a bank branch the next day and talk to a manager and I would get my money back that I had in my account. I went into the bank and asked to talk to the manager, the assistant manager told me there was nothing he could do about it and told me to go to another branch that had the manager available. He then told me not to tell the other branch that he couldn't help me.

I've had a checking account since 2003. They have done everything they can to take as much from their customers as possible and there have been 2 or 3 class action suits against them while I've been an account holder. They are all about inventing programs with crazy fees and give you very little feedback about the status of your accounts. They don't back up any balance you might get from an ATM or an online for accuracy so you can overdraft. The website is in maintenance mode often especially at 5 or 6 am when many people go/are going to work. They don't seem to care when you voice a complaint.

I sure wish I had checked customer satisfaction before obtaining a mortgage with Fifth Third. I have had nothing but problems. Wish I had never heard of this bank. Uninterested in working with me. Unresponsive. Don't follow government recommendations. Dearly wish I had worked with a local bank or a credit union. Fifth Third is just a bad, bad, bad company. The mortgage division is its worst part.

After reviewing my monthly mortgage statement, I found 53 had charged me a late fee of $38.75 for January's payment when the statement clearly showed I had paid it on time. I called and questioned 53 about the charge and they said it was an "error" and they would reverse the charge. I asked, since when do you charge a fee without notifying your customers, under any definition that is outright theft! I have yet to see a credit.

Paid off vehicle. Contact 5/3rd about title. They have something called electronic title. Since purchase of vehicle, I relocated from Ohio to Alaska. 5/3 said I need to contact DMV in Ohio, pay the $15.00 for them to make a title to mail to me so I can take it to the Anchorage DMV to make another title for Alaska. I got the loan from the bank, not DMV in Ohio.

I am a sole proprietor with a small business and have my income direct deposited into my checking account at 5/3. 3 days ago I went into the bank to get money orders, and they treated me like I was robbing the bank. After about 40 min., they gave me the money orders and unknown to me had placed (2) half a million dollar holds on my accounts with them. I was told it looked like money laundering and was treated like I had done something wrong. I've been to the bank several times over the last 2 days trying to resolve this issue with them because I have all my pay going to them. I have time-sensitive debts and payroll and other bills to pay, and they have locked my account so that I cannot get my money. I have given them everything they asked for to show them that I am a legal preparer and they just keep asking for more. They won't give me my money and I can't pay my employees nor my bills.

In February of 2015, I received a rebate check from one of my doctors drawn on the 5/3 Bank for $13.23. I went to the nearest 5/3 Bank which was located in a Kroger store. I told the teller that I wanted to cash the check and the first thing out of his mouth was "Do you have an account with us?" I told him no and he informed me that there would be a $4 service charge. I told him the the check was drawn on his bank and he said it didn't matter, there would still be a $4 service charge. I told him that the previous month I had cashed a check for $10,000 at US Bank and that they had charged me nothing. He said it was 5/3's policy to assess a service charge on any check presented by a non customer. I told him to go ahead and cash the check.

In Spring of 2007 I opened an account with 5/3 and kept it up until I closed it in late summer of 2008. When I closed it they said that it was $50 overdrafted so I paid the fee and closed the account before leaving for the Navy in August of 2008. I was only in the service for a short time and came home in August 2010, 2 years later. Then in the early spring of 2011 I opened a new account with 5/3 and went to work at a local grocery store. Shortly thereafter I went into business for myself but was very careful with my account funds, no knowing that they had automatically enrolled me into an ID Alert Investigation program that would automatically look into any suspicious activity on the account. A program I verbally declined enrollment into and refused to sign for (They said they would send me the paperwork to sign even after I refused and I never even got the paperwork).

I recently paid off an auto loan in full with CASH so I could get the title to my car quicker because I had it sold. I had already missed one sale since I didn't have "title in hand" and I had another sale as soon as I got the title. I was told it would take up to FOUR weeks to get the title because it had to go through a "PROCESS" after being paid off. I begged and pleaded with them due to my circumstances to expedite the title to me at my cost but all I got was "Sorry, no can do." They sure were quick to take my taxpayer money to be bailed out of trouble.

Fifth Third Bank is incompetent or negligent. I spent hours trying to sort out details as to why they denied my claims of fraudulent charges when they approved identical charges. The only simile I found is that they approved fraudulent claims under $100 and denied them if they were over. I had to think of the hundreds of individuals they have cheated.

Don't ever work with this bank as they have NO clue about what is going on. I started applying for a home equity line of credit FOUR MONTHS AGO. As stated on THEIR website, the process from application to approval should only take 30 days. The money is going to be used to keep my dying grandmother in her home. We are still in the throes of this, even though we have been pre-approved and all of the paperwork signed and sealed. It took the branch where the paperwork was signed FIVE DAYS to MAIL the paperwork.

Their customer service is horrible. They are charging me late fees, even though they told me they were waived. When I have told them about some of the difficulties and problems I have had with them, their attitude has been one of denying responsibility, rather than trying to fix problems. Go somewhere else.

In December 2014 they impounded my car, so I called them, they told me there were two past due payments. Since my final payment of the loan was in December 2014 I told them that I would pay the two back payments plus December payment and all impound fees plus penalties and interest to completely satisfy the loan and to then send me my title.

When fraud occurred on my account Fifth Third chose not to reimburse me. I have filed with CFPB mentioning that the bank did not have red flags protecting my account. I am in the process of getting a lawyer. I would like to find other people who the bank violated and refuse to protect funds. My email ** and put bank fraud in the subject line. I have found banks do not protect the account as much as they claim. Please contact me.

The bank is extremely lax about protecting my confidential info: Recently I got a routing Fifth Third regular-mail letter that includes all the answers to my security questions. What if the letter got lost in the mail? What if someone else opened it? THIS IS INTOLERABLE!!!

I pay my husband's car payment over the phone every month. Now they say I am unable to do that anymore. Worst customer service ever. When I asked to speak to his supervisor he puts on hold then came back to say he could not get a hold of him. I will never do business with them again. Something different every month.

I opened accounts (5) for my businesses and family about 5 years ago. Service was great.. I had several loans with them (over 2 million dollars) and NEVER missed a payment. Somebody fraudulently hit one of the accounts over a three month period with ACH withdrawals totaling over $13,000. Admittedly, my staff dropped the ball and didn't notice until 4 months later. We were told that we should have notified them within 90 days -- thus they would not reimburse the money. We had to spend numerous hours and write numerous letters before we got a response.

Please never finance, refinance or use a credit card of Fifth Third Bank. They are really very rude, non-professional. They always lie you if you have any question or problem. This is the worst bank in this entire whole universe. Every time when I called and want to resolve my problem, every customer service representative has different answer. I talked to about 21 person in one week and every one has different answer and also instead of help you they give you hard time. This is my humble request of every human being, please do not use any kind of services of this non-professional bank. Thanks.

My husband and I have been with 5/3 for years. For some odd reason I notice a change in the account action. It seems that we never have money anymore due to transactions that should have came out. Example...We keep track of everything and kept wondering why does it seem like every time we put our checks in there gone. Well I notice on the online statement things that we used our debit card on was a week ago is coming out. I found it strange that week old transactions are coming out a week later. Has anyone else had this problem? We are closing our account with 5/3!

Today my son in Alaska was contacted by Capital Providence, a litigation company and given threats concerning me and alleged money owed to this bank. I did not have any knowledge of this bank. I called the company only to be told this bank claimed I owed money to them plus court and attorney costs for an alleged account opened in 2009. They possessed old information for me from 2008. I have been trying to get to the bottom of these allegations with no resolution so far. No one seems to have evidence this is true. What kind of bank is this? And what is an easy access account at 300% - is this legitimate?

I am 56 years old and have financed 5-6 cars. I have never been so furious than with my current Fifth Third Bank auto loan. Their service is poor and rigid. They are inflexible and not customer oriented. I shall NEVER have any business with them for the remainder of my natural life.

I've been a 5th/3rd customer for 5 years. Signed up with them for a "free" account. Told it would always be FREE. In 2014, it is no longer free. The Belleville MI branch manager was nice and didn't want to lose my business. Put a senior waiver on my account even though I wasn't a senior. In Jan 15, I look online at my bank activity. I find an 11.00 svc. in 11/15. I call the Belleville branch. The branch manager did NOT care at all. She said that waiver was from the old branch manager who is no longer with the company. She said she would NOT reverse the fee. She said, "You will also have a fee in December." I said I will close my account, but I don't want to do that. She said she could do NOTHING. I then call other branches in the area. Wanted to move the account. If they would simply reverse the January service charge (that I found out about yesterday). All of them said NO.

My name is Nathan ** and my Daughter and I suffered a car accident because of a medication the doctor had prescribed that counteracted with another medication I was taking. I mentioned this to my bank and they only continued penalizing my checking. Since my accident in May of 2014 I have tried everything to keep my account up to par but with the amount of fees and interest they have changed every month, I am still scraping the bottom. I’m getting about the same amount as I would be if I was working but it is only different because of the time frame that I'm getting it from my insurance company. I made the mistake of accepting the early access money and have regretted it since.

Fees, fees, fees, and more fees. Why are they holding small transactions a month later. Why am I charged overdraft fees of $37 on $1-3 overdraft, especially since I have overdraft protection. I just paid $300 on overdraft fees in the last few months over transactions they've held for over a month. Looking for a new bank now. Oh not to mention last year when they were hacked and it was on the news, my rent was late. I paid a fee on that too because I was one of those that they have to replace their direct deposit. Nothing but a headache!!!

Nothing but bad experiences with this bank since I opened the account. I have had cards cancelled out the blue with no notice and no reason from the bank. I had a purchase block placed on my account of 11.00! I could not get gas, groceries or anything else over 11.00! I have encountered very rude associates almost every time! Messed up direct deposits, with NO solution from the bank, when the mistake is clearly on their part!

6 Years ago I was so impressed with this bank I opened a checking + savings account as my parents had banked with them for years. Always had 3-4 tellers when you walked in most knew by name. 3 years ago (Something Happened) they went down to 2 tellers then some times 1? (to work the drive through and the teller booths!).

Stopped into the Cary, IL branch to gather some information on an account and direct deposit when I was approached by the "I believe to be the manager" Arron ** . As he approached me he smelled of alcohol. Do they allow drinking at this branch? I believe in holiday cheer but this is sad and if you're going to be drunk, don't come in. As I gathered my info and was leaving, I could have sworn I overheard a conversation about an African American in a derogatory manner. Needless to say I will go to the local bank for my banking needs.

They have a nose problem for sure. As I make a simple deposit, they go thumbing thru my account for no reason, I mean they are in 'study mode', really splitting hairs, going thru my account as I stand there. I am only making a deposit of my paycheck. Then, after it takes 10 min. they are talking, going in the back room, farting around as if a major case is in progress. Then they neglect to give me back my cash from my deposit. Not just one time. This has happen 8 (EIGHT) TIMES in one year. They tend to blow off doing what they are to do, make a deposit. And they give me my receipt of deposit, and blow off my cash that I have made and denoted to do on the deposit slip.

I went through a mortgage refinance with Fifth Third bank and it was an extremely frustrating experience. I had final approval 4 separate times and 4 closing dates spanning 2 1/2 weeks. On the third date I took an afternoon off from work, went to the bank for the closing, and nobody was there! When we closed the following day the documents were 45 minutes late. Funds and creditor checks were to be dispersed after rescission 3 days after the closing. On the 4th day Fifth Third didn't disperse the funds to the closing attorney until late afternoon and the creditor checks that were to be overnighted to arrive on the 4th day didn't arrive until 5 days after the closing. The mortgage department's professionalism and communication are very poor.

This bank will lie. They are rude and will charge you overdrawn fees for nothing. If you had $100 in checking and used your bank card for say $20 it would take it off and you would have $80 left. And let’s say you had a check go through for $81 THEY WILL CHARGE YOU TWO FEES then the next day one more then you would be -112---$. That’s one of many reasons to run from this bank. They always say unless it’s bank failure. They told me once it was but happen every week so please stay far away from 5th 3rd Bank. Con Artists.

I am giving this company one star to represent the single person, out of 9, who actually tried to help me. I have an automobile loan through this company and have moved to a new state. I called this company to have a copy of my title sent to the registration office so that I could update my plates and tags. Long story short, I was on the phone with this company for over 2 hours. During the call, the employees were very rude. Nobody seemed to know the answers to my questions so when they couldn't transfer me to dead extensions, they made up stuff, lied to me or re-directed back to the automated system, which ultimately couldn't help me.

It is thanksgiving and I am thankful for many things like family and good health. I am also thankful that I found another bank to handle my mortgage. Fifth Third Bank was an institution that provided me the most frustrating business relationship that I have ever experienced! There was their ineffective paperwork office standards, their poor communication, their unreasonable fees and their questionable business practices. I could cite many instances addressing the aforementioned problems, but the most frustrating example of business operations was their insistence that I was late on my mortgage payments! Even though, I had documented and verified copies of timely processed checks for my mortgage payments, this bank still insisted that I was late with my monthly payments and charged me the unnecessary late fees!

On Sat morning the 22nd of November, I tried to use my ATM card at business for $7.00. It was declined, I was in shock. I had over $13,000 in the account and was worried what was wrong. I was told they need a w9. I had received a letter with a bad address saying they need this - so I had gone to a banking center with my 1099 issued from 53 with my ss # and I looked at the customer information they had on file with my ss number on file. So they told me not to worry everything was fine. So after this account had been open for 26 years, following another account that had been open for 11 years, not to mention being at my job for 35 years and the same residence for 20+ years, oh and yes, they mail by statement and cc bill to my residence every month - I can see why I was so hard to find. So after suffering through a weekend and now Monday, I think that I have been toughly dealt with by them. So they are sorry and everything been handle by their standards. I am done and if I can keep one person from being a 53 customer, I will have a small amount of satisfaction - after being treated in such a way that I will be leaving the bank. Sorry I have been such a lousy customer.

It has been one problem after another with 5/3 . They lie. They steal. They tell you one thing then do another. I feel cheated and am complaining to every agency I can. I opened a credit card that was supposed to handle any overdraft yet I have 74 dollars in charges.

I've been a fifth third customer for twenty+ years. Although, they have a helpful system I'm not sure any other bank has, which is called, "fifth third early access", simply wonderful when an emergency arises and as a customer, you can simply borrow money and receive ** amount of money within minutes. It's nice and very convenient, especially when my car broke down and needed a new part, immediately. Which Just happened last week. Which also happened last week, I had experienced a home invasion, with me being home alone. A few things were stolen right off the counter including my laptop.

This bank is crafty. They will hold smaller charges longer and if your account overdrafts, they will charge you $37 for each item. They confuse you about how they debit your account. Even if you put cash in the account immediately, they will make sure you're back in the red. I'm so sick of the fees, I'm closing mine.

I have a new auto loan with Fifth Third. From the beginning, there have been issues with failure to credit payments, failure to acknowledge bonafide insurance, difficulty contacting them online or by phone. I am SO angry with them - it's the worst banking experience I have ever had. I probably will bite the bullet and figure out how to pay off this loan immediately (after I figure out how to get out from under the $1,800 insurance policy they attached to it). Buyer beware - these people are inept as they come.

I financed my 2009 Honda Accord in 2011 and the dealership used 5/3 Bank and this was my first experience with them. Everything went smoothly until I tried to payoff the balance and get the title when my car was sold private party in 2014. I called to pay off the balance and ask that the title be overnighted so I could sell the vehicle with the title. Fast forward to 8 representatives, hours later and wait times between each rep, I will NEVER bank with 5/3 bank again. They won't process a title faster than 10 days and will only overnight it if you have a UPS account. How many people have UPS accounts out there? Just charge me for it, don't make me set up an account.

This is just about as disappointing as banks go. I would trust my money more if I dropped it on the sidewalk in New York City. They always lie and say they've sent me stuff, but CLEARLY they haven't as I am the only one who checks the mail and wouldn't throw away a huge tan envelope without looking at it first. They are also really useless when it comes to fraud and illegal account activity. They will not help you out at all and they will inconvenience your life with charges whenever possible. I do not see a promising future for this bank.

Come on! This is a SCAM OUTFIT. Got several calls from them, finally called them back. Had NEVER heard of them and know very well who my hubs and I bank with by now - we're in our late 60s. Noticed the male "offshore-sounding" guy asked for either my account OR SS#. Some folks might not "remember" what accounts they have and with whom? Sooo, they might just give SS#. Get it? Told the guy never heard of his outfit and have only banked with two banks. He then said "If we've called you and you call us back, that means you must have an account with us." Get it again? Some older people especially could be conned into this "argument." I advised this AH that I was going to report them and hung up.

I recently moved another state for personal reasons and missed a credit card payment. I paid it on day 29 and my card was revoked the next day!!! When I called they were rude and flat out told me I should have made a payment before that day, and that basically that can revoke it whenever they please! I'm disgusted with this bank and their customer service. I would never recommend them to anyone!!

I called the bank to find out where my refund check was because I had change insurance companies for my home at a lower rate. The guy I talked to said he didn't know and I said ok. That day I received my check in the mail for $170.85. I deposited it in my bank, it was a Friday. Sunday the bank notified me that there was a stop payment on the check. I had two NFS and a stop payment on my charges from my bank because of stop payment of my money owed to me by 5/3. I received a check a couple of days later for the $170.85 again. I was confused so I called 5/3 and spoke to Angela, one of the supervisors. She asked me to send the information to her. I had to call her back because I wanted to know if she received the fax from my bank showing the transactions. No, was the reply. I sent the information again and I had to call her again. She said she did receive it. I waited for a response but did not get one.

Have been a 5/3 customer for years. Got a preapproval on a home I was looking at. All went well until the handlers got it. Delay after delay for really stupid things. Day before closing 5/3 demanded the Vice President of Sales of the selling Bank be proven that she could sign a sales contract. Next closing was delayed due to 5/3 demanding proof. The Licensed and Bonded Title Agent was indeed allowed to be a Title Agent. The list of 5/3 arrogance is four pages long. Do not deal with this company. Veterans, you have to go even further to get anything from these fools. They should be working for the VA as neither gives a rip about Veterans.

When I bought my house in 2002 I got my mortgage from Fifth Third. I decided to re-finance in 2008 to lower my interest rate. In 2014 I sold my house. During the buyer’s title search an old lien from the previous owner was found against the property. I contacted Fifth Third since they were my bank and did the title search in 2008. I was told that because they weren't the mortgage company for the lien that there wasn't anything they could do for me. I finally got them to agree to look into the matter but never heard another word. My next course of action was to visit my local branch and talk to the manager. He tried to help, as long as I sat in front of him, but seemed ill equipped to do much. I eventually had to hire an attorney to help get the lien released but due to timing issues my only course of action to prevent losing the sale was to buy title insurance for both the lender and the buyer.

I've banked with 5/3 for over 10 years and have a mortgage with them over 7 yrs now. I've attempted to refinance with them several times and they change the rules every time. The two most recent times were in 2013 when they would not supply the proper paper work to the city of Cincinnati in order to have the city subordinate their position to complete the refinance. I had received a forgiveness grant from the city back in 2009 and this was their requirement for them to subordinate and allow the refinance. 5/3 would not comply and instructed me to wait until the forgiveness period was up which was 10/1/14. This was frustrating because all of the paper work was done and the only thing left was to have a close date issued if 5/3 would have provided the appropriate documentation.

I overpaid on my credit card and was told by a Fifth Third employee that I would be able to use up my available credit and the overpayment would sweep into the account and I could use that as well. I chose that option rather than have them send me a refund check. After dining in a restaurant, I went to pay the bill and my card was declined. I called customer service and was told that even though I still had available overpayment credit, it would not be available until the other pending charges for the regular card went through. Even though it was contrary to what I was told before, there was nothing they could do about it. I explained to them that the restaurant wanted to call the police and have me arrested for nonpayment. The supervisor response as well as the customer service rep was there's nothing we can do about it. I was humiliated in the restaurant and they did nothing to help. I felt there was no consequences - should be send it to them even though one rep told me one thing and the other is another and caused me great emotional stress.

This is the most deceiving bank ever. Never open any credit with it. To be able to pay your credit, you will have to open checking account as well, because there is no way to pay your credit from external bank without fee. You will have pay $15 extra each month for payment via the phone. You will have pay same fee for setting external electronic payment. You will pay to your external bank checking for transferring your payment to 5/3 credit account. You will pay for envelop and stamp to be able to send your payment from external bank via the mail. This bank did everything to not allow you to escape its checking account, otherwise you will pay credit interest + extra charges for each following payment. NEVER EVER have a deal with this bank. The worst bank ever!

5th 3rd is HORRIBLE! I have an early access account with the bank in which I utilize when I'm low on funds and it's repaid with my payroll check. WELL the banks fraud department has blocked my account from online banking AND it's the weekend and have no access to my funds. And all the customer service reps can tell me is that I have to wait until Monday for the fraud department because they are not open on the weekend. WELL would it have been too much to ask for the bank to call me and ask me about my account before blocking it?? I have NOT 1 phone call from this stupid bank and I'm stuck over the weekend with no funds. Someone is going to answer for this!

Made payment on mortgage in person at local branch. Teller asked if it was a mortgage payment which I said yes, like always. Unknown to me she put it on my escrow account instead. A few weeks later, ironically the same day I made next mortgage payment online, a letter came saying I was behind 2 months. I called customer Service line and rep said payment was misapplied. Told me to call back in a couple of days to make sure payment was credited. When I called back, I was told it was not fixed yet and the next month's payment would not be credited until situation was resolved. I called again and was told, "yes it was bank error but do you have proof that you made these payments?" Rep said I needed to fax my proof to operations and see if they would make correction and remove it from credit bureaus. As I was in the middle of a retirement planning, the financial planner said they would try to reason with them. Just got a letter saying they did a review and decided against me. They can't give me a reason why I would have made an escrow payment rather than my usual monthly payment. My credit score took a dive and now I don't qualify for a refi.

DON'T DO BUSINESS WITH 5TH 3RD BANK! Went to my bank Fifth Third to find out why they were holding my 2 deposits. The teller told me their was a hold on my ATM deposits until the 30th. Because I made my deposit via ATM and they don't know who I am so they put a hold on it. When I tried to close my account they told me I could not access any of my funds until the 30.

53 bank don't help any want. I calling them because I'm in the hospital and I need help with just one payment. They can't help because I don't qualifying for any program. Just is I want to put my house in short sale, which is ridiculous because just I was ask for one month help.

My sister belong to this bank when I moved to Crystal Lake, IL. Bought condo and pay mortgage to this bank. Then I paid off my mortgage in full. Later on I was paying property taxes and didn't know where to pay. My sister was helping me out but someone told her she can't take care of my property taxes without me being there. So I went myself to pay property taxes. I was told that I have to open this bank and she signed me your accounts and give me credit & debit. She didn't offer to fill out application and I was so surprised to see all paperworks to fill out and it was confusing to apply. So I decided to quit your accounts. One of your staff told me to keep credit card. But I can't even use real life rewards at all. What is point of me to keep my credit and I would like to use my rewards to pay off this credit Mastercard. Why not? I was told I can't. Can I use my rewards money to pay off? Thank You.

I bought a new car financed through Fifth Third Bank. The payment was due on the 24th but I get paid on the 1st so I mailed the payment on the first. They never received it. Of all the checks I have mailed, this one wasn't received so I called to check, several times, and still they haven't received. The lady waived the $15 payment to pay over phone, which I did at lunch at work, and also made arrangements to start the automated payment from my checking account. I wasn't upset until the other lady in the lunch room told me she had the same problem with this bank. First car payment mailed and never received (!) so they made arrangement to have the payment automated.

I paid my mortgage via the automated system. After processing my payment and getting my confirm #, Was told by auto system, had to speak to representative. I held on. Rep gets on the phone, I explained that I was transferred but didn't know why since I made my payment. They reviewed the information AND PROCESSED IT A SECOND TIME!!!!!! This is not the first time this has happened. I refuse to deal with any human beings there. I got countless overdraft fees since they took payment 2x. They won't do anything about it. They are also the ONLY bank in America that does not have an online payment option. Stay away from this bank, whatever you do!!!!

I keep getting overdraft fees added on to account even when payment has been made. Like so many on this website! Have received calls on a Sunday morning telling me this needs to be resolved. Finally, after arguing with them numerous times, someone told me that even though your payment was received on time, they can hold it for up to ten days before posting it to your account thus resulting in overdraft fees. I am now in contact with the FEDERAL RESERVE and I encourage everyone to CONTACT them also! This is highly unethical!

I traded in my ford edge for a ford fusion. 5/3 bank financed this loan. Payment was 379.80. I paid 600.00 every month and my first payment was 1200.00 dollars. The dealership I bought from tried to lie to me about a repair and I knew they were lying because of a previous similar experience at another ford dealer. This bothered me greatly so I went to a third party dealership to look at a different car. When they called 5/3 to get payoff on the fusion it was only approx 800 dollars less than the sale price. I paid 820.20 over on the first payment and 220.20 over on all other payments. I was told by the dealership that everything over the due payment would be applied to principal. So the 1480.00 extra that I paid should have been taken off the principal of the loan. It obviously was not if the pay off was only 800.00 less than the price of the car. I don't know if I can or will ever get that money back but people need to be aware of 5/3's illegal practices and stay far away from them.

Without our home being listed on the MLS - we were approached by a couple who held a letter of pre-approval for a loan - their home was already sold and they were living in temporary quarters - they wanted to buy our home. After settling on a price, I went about on a stressful search for a home - it was slim pickings. Summer was in full swing. A couple of home inspections, termite inspections and one appraisal later, we entered into a contract to buy another home only a couple of week later to be informed that the couple buying our home were indeed NOT QUALIFIED for the said loan. Thanks to 5/3 Bank's incompetence, our Summer was lost and we are out $3,000.00. And there is no price on the stress that was caused. I would advise staying away from this bank at all cost!

Fifth Third is Crooked. I overdrafted my account and transferred money to cover the overdraft. The bank processed the transfer the next business day, even though the transfer was made before midnight (Which I had been told previously I needed to do by a teller). My account appeared to be in the black after the transfer and even showed a positive balance the next morning. Fifth Third then proceeded to charge me $37 per item that drafted on my account. These overdraft fees overdrafted my account again and I am now pending charges because of the fees. So I am in a continuous cycle of fees that they keep imposing even though I made sure my account was paid. This is not the first time this has happened with this bank. We will be changing very soon.

I am a wounded Iraq War Vet. I was hospitalized for my PTSD in August of last year (2013) and I had no insurance so I had to pay a large medical bill. I got behind on my car payment. I didn't neglect to pay, I am paying what I can, but it is not good enough apparently. I was planning on paying what I was behind with my federal tax refund but someone stole my SS# and tried to file a false return. I am working with the IRS to fix the situation. I tried explaining this to them (fifth third bank) but they said it is "irrelevant".

Walked into your Cary, IL branch when your so called MGR ** could not stop staring at my butt. This guys a creeper. If my boyfriend was there he would have got spoken to. Just letting you know. I will be going to a different branch. This was not professional.

A representative by the name of Semria (**) refused to take a car payment for $612 because I could not pay a ridiculous $15 over the phone payment fee. I asked her to transfer me to a supervisor and she flatly refused and hang up on me. Fifth Third Bank does not offer ACH payment capabilities for non-account holders online in this day and age. They do not accept credit card payments and do not have locations in MN. That leaves me with limited options. I borrowed $39000 for a 75-month payment. $15 a month means $1125 which translates to an additional 2.9% of the loan.

So with the recent changes to their "free" checking accounts, I was forced into switching to an account with a monthly fee. If you do not maintain an average balance of $1,500 or more for the month they hit you with a monthly fee. Wasn't given a choice on this. Received an email one day say, "Congratulation on your NEW account".

DO NOT BANK HERE! They intentionally hold back charges to collect overdraft charges... $400.00 in our case! Needless to say we are switching banks..

5th 3rd is the worst bank to have any account with! They hold onto my loan check for days before putting through payment and then overcharge a late fee!! I have sent payment certified and they get it in time (per receipt) to avoid a late fee! Even though it clearly states on coupon AFTER 10 Days pay $10 late fee. Payment is due 16th of the month and if it gets paid the 18th they charge me a late fee!! Went into bank for payoff figure and not $1.00 break off interest. Full payment required. Charging full interest even if paid off early. No Break!! I will NEVER take on a loan from this Corrupt Bank again!! Also they Do not allow you to sign on any website link to Pay your loan!!

I have had numerous problems with this bank of the 30 years I have been a customer. You would think being a long time customer they would be appreciative of bank loyalty but please don't expect that, it won't happen. Their overdraft fees are $37. When you make a check deposit they will hold the check from anywhere from 1 day to 10 days and cause you overdraft fees while the holds are in place. Then they will tell you the holds are put there because of all your overdraft fees. They will charge you overdraft fees on pending transactions also. Even though not one penny has been paid by the back until the charge in submitted by the vendor they will charge your account before they get the submission by the vendor.

They held a payroll deposit on a local bank from a local company from which I have received numerous checks in the past. They cashed and then held this check from me for 10 days, causing me all sorts of problems. Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. Their lower-level employees are incompetent and their middle- and upper-management are dishonest. Across the board, they are disengaged, arrogant, judgmental, impotent, and unethical. Be forewarned.

I changed drafting banks for my payments. Requested the change not be made until I called and confirmed April 2014 draft had been made. Called with confirmation, and was told changes had already been made. April payment was drafted again from new bank causing insufficient funds charge. I then refinanced car through my credit union. They gave the wrong payoff and all this caused many hours of my time. Finally, after many phone calls, I was given #877-676-3343. It took 5 weeks to reach an unsatisfactory conclusion just to get this acct. closed and receive the title to my car.

In May 2014, I was told by Fifth Third Bank that THEY MADE AN ERROR ON MY 2011 LOAN MODIFICATION 3 YEARS AGO and (that I was approved for through the Obama program because I was 3 months behind on my payments and headed for foreclosure). So this error they made, was Fifth Third Bank says "My loan was NOT changed on their system to a fully amortizing loan and my monthly payment was NOT INCREASED as it should have been to include principal payments in addition to the interest." Instead they DECREASED my payment by $200.00 so I could afford my payment (which is what I understood that a loan modification was meant to do) and now effective with July 2014 house payment is being increased $200.00 back to what my payment was when I applied for the loan modification in 2011, which is $844.68 from $658.34. Because it was their error, they are going to apply $7300.00 to cover my principal shortage and send me a check for $3500.00 to cover any adjustments I am going to owe the IRS for my personal taxes because the IRS is going to consider their error as "income to me". Is this a scam and should I not pay July's increased payment or should I contact a lawyer about this and have him read their paperwork they sent to me before I do?

53 does not accurately keep the available balance up-to-date. With all transactions cleared, the available balance will change days later and I can't figure out where the money is going. I am obsessed with my financial status, as I don't have money to waste, monitoring it and reconciling to my personal budget DAILY, but somehow, get hit with overdraft fees every single week! In addition, an automatic transfer from checking to savings is in place but due to hard times, the checking does not always cover the transfer. The transfer occurs, a fee hits the checking account then the (no) money is transferred back to checking, after fees have been charged. If you don't have a couple hundred dollars as a cushion (which I do not), you'll be charged fees... then more fees and then more fees. I'm not a finance expert but I can balance a budget. What I can't do is make sense of it in order to argue it with the bank. I'm done with this bank, back to Bank of America.

Offense Date - May 30, 2014. I have been a Fifth Third Banker, for more than 10 years and Air Force Honorably Discharged Veteran. Walked into the Fifth Third Bank, located at 4877 Broadway, in Merrillville Indiana... **, who waited on me several times before, told me to take off my prescription eyeglasses, that happen to be slightly tinted, before she could serve me because I had to be ID'ed (even though she had my ID). I shockingly took them off! Again, this was not **'s first time waiting on me. I had the exact eyeglasses on and she didn't tell me to take them off those past times. If I had not removed my eyeglasses, ** would not have served me as a loyal, long time Fifth Third Banker. I was terribly offended as there is no sign or written policy where "some" customers have to take off items and others not.

I made the mistake 11 years ago of opening personal accounts with 5/3. After 11 years of mistakes and incompetence on their part with numerous accounts, I've finally had it. This latest fiasco involves a credit card account that was comprised. I received an alert on 19 April, immediately called and confirmed unauthorized transactions, and ordered replacement cards delivered by 2nd-day FedEx. The cards did not arrive on 22 April as promised, so I called again. This time they said that the first nitwit was mistaken re delivery date, but that the cards would arrive 23 April. No cards on 23 April, so called again. This time they said, "Oops, cards were mailed. We apologize."

My wife and I refinanced our home from Wells Fargo, but then the mortgage was sold to Fifth Third Bank, and up till a few weeks ago, things seemed fine. We have a real low interest rate and our house is not under water, quite the opposite, we are closer to paying it off in the next few years. My wife has always called in the mortgage payment long before the grace period ends (15 days) and again without issue. 3 weeks ago she called in a payment, but for some reason they did not take out the payment until AFTER the grace period ended... that's when the collection calls started....

In 2008 I purchased land with the Fifth Third Bank as holder. I am a RN with 25plus yrs. of constant employment. I had no late payments. In Nov. 2008 I was notified that the hospital I was working for was being bought out by a larger hospital conglomerate. We who were working on our unit were told our unit was to be closed by the new hospital. I called Fifth Third to notify them immediately of the financial danger. I daily sought new employment. Fifth Third offered a lower refinance until I could find work again. I made the lower payments and was successful in finding a new position in March of '09. At that time I noted the last check mailed to Fifth Third had not been cashed. I called Fifth Third and spoke to a Mrs. ** who told me My land was in foreclosure and they would not accept my check.

The mortgage representative put my parents in a home equity loan with no insurance. No one will refinance the loan. We have tried everyone, including Fifth Third Bank. Everyone refused because the loan is not insured. With my parents' rising healthcare costs they were forced to file chapter 11 bankruptcy. They now can barely make the loan Payment with their current living expenses. I believe the added stress has increased my father's heart problems and decreased both my parents' quality of life. This is all due to a mortgage rep who took advantage of my parents' ignorance in personal finance and mortgage rules. These are despicable actions. Is there any justice for my parents and the others like them?

As another customer with a Car Loan with this bank, I find their practices extremely unethical & even deceptive. I mail my payments in by check, and on time. They do not have an online banking option, but it takes them three weeks or more to post. Then they charge me late fees for payments which are not late. They don't go by the post mark date, but by the time in which it finally reaches their billing/posting dept. & have posted it in their system. By then, they have already been sitting on the payment for a couple weeks. In that time they call me repeatedly on a daily basis, trying to get me to pay a check by phone which they charge an additional $15. Charging late fees on top of late fees (THAT ARE NOT LATE). When I tell them I already mailed the payment, they tell me they didn't get it, which is an outright lie. The mail does not take weeks to get there, only a few days.

I deposited my payroll check on Friday around 2:30 am in the atm machine. My paycheck is drawn in the state of Florida, this was on march 21, 2014. On Monday the 24th I called the main number to find out why my check hadn't cleared and they said since I put it in the atm machine they can hold it up till the 31st of March!!! It shows the check is in my account but a zero balance so it has cleared and they are holding it. They said they are allowed to do this because I have had overdrafted a lot. I don't think this is right. I've noticed that my acct balance in the past would go from a couple dollars to ten. I wouldn't use it then it would be a zero balance so I thought maybe I did use those couple of dollars. They said their hands were tied. I had to contact my local branch. What?? They are the main calling center and can't help me?? I've been with fifth third bank for over 15 years and they pull this! I'm ready to pull my money out and get a new bank. They are the worst bank I've dealt with! I never heard of holding a payroll check for 10 to 12 days when it's already cleared and sitting in my account and I can't touch it!! I'm beyond angry!!

I recently moved from Chicago to Charlotte, they do not have a Chase bank which I had for 6+ years. I decided to switch since there is a fifth third bank back up north as well. I should have know this was a bad mistake when I walked in. The guy who helped me set up my account felt more like a car salesman than a personal banker. First it was, "oh you are depositing 60 to start, well let's start a savings as well," so he put 50 in checking and 10 in savings. He said it would be better for me. Okay whatever I just wanted to get what I came for and leave. He told me that I would get my debit visa in the mail within three to four days. On day 7 I called them for I did not get it yet. The answer, "oh they are having bad weather in Cleveland where the cards come from, give them a couple more days."

The mortgage debt only allows online payments if you have a bank account with them. Your options are to mail a check or pay by phone. If you pay by phone they charge $15 fee. On 2-28-14, I made a payment by phone for March payment. On March 5th, I got a notice from my credit union that said they transferred money to cover a draft. I went online and discovered that 5/3 had taken the mortgage payment twice. Nearly $2000. Since it was late, I called the next morning. They would not reverse the transaction. Instead they would mail me a check. Supervisor said she would submit it to department that issues check and when approved she would overnight it. She would call me with tracking info. Now they say it has to be researched and will take a few days. When I made the payment, the representative told me that she accidentally deleted my bank info and needed it again. She obviously submitted it twice... even if by accident. They didn't seem to care that I need my $2k now...not in a week. I told them that they stole my money and I wanted it back now. She said it was a computer glitch and these things take time. It's ridiculous that they can do this but worse that they don't care.

We apply for a home loan and was approve for the loan until it went to underwriters. Once it got there the mind games started. We had put a bid on a HUD home which was accepted and put down our earnest money. 5th 3rd Bank kept asking for an extension, at the end they denied the loan. HUD ask for a letter of denial from 5th 3rd Bank to explain why the loan was denied in a timely manner. 5th 3rd bank just threw us under the bus and left us out to dry, which may cause us to lose our earnest money.