Fifth Third Bank Reviews

5/3 has charged me a $5 "dormant fee" on my "Totally Free Business Checking", which is ironic and an oxymoron. To reactivate I have to stop by a branch and make a deposit! So, do we think my money isn't earning 5/3 interest, and don't we call dormant money savings w/interest! The only reason for the account was it provided a MasterCard, my primary bank Charles Schwab pays me for banking with them and provides a Visa debt card, which doesn't work with some car rental companies. So in Boston had to rent a car and my MasterCard is declined! BIG PICTURE, if anyone leaves money in a 5/3 bank account, and forgets about it, or isn't actively using it, 5/3 will steal your money for themselves!

After trying to recover my username I was transferred around for about an hour, they then told me to enter my SS# as a temporary username. That did not work. I called back and told them it was not working. They told me to call back another day. Customer service is awful.

I transferred money from one of my Fifth Third accounts into another one on 7/9/18. I didn't realize at the time that the bank had closed the account I transferred the money to. A few days later I went in to look at my accounts and saw it had been closed, but the transfer was still pending. I waited a couple more days and figured the money would be put back into the originating account, but it was not.

Horrible, Horrible bank. They repoed my car because there was "no proof" of insurance. Once I submitted all the paperwork to them showing that my car had in fact been insured the whole time they still demanded me to pay $2,124.00 to them to have my car released. $395 for the towing, and all the rest in fees, stating they had added on an extra $200.00 each month for their own insurance since they were unaware that I had insurance for those months. I sent the $2,000.00 payment, called the towing place to pick my car and was told by the tow company not the bank, that they had received the instructions to send my vehicle to an auction. AFTER I HAD ALREADY PAID THE 2,000.00 DOLLARS. Completely unethical. I will tell any and everybody that I can about the service I received from this company. BY FAR THE WORST BANK I HAVE EVER DONE BUSINESS WITH!!!

Since May 11, 2018, I have done nothing but argue with 5/3 Bank over unauthorized charges and overdraft fees. I was told by the Dispute Dept., that since I was a valued customer, a temporary credit would be issued to my account in 2-4 business days. I called 2 days later to find out the status and was told my dispute was denied. I was told I had to fax a letter to reopen the dispute and explain why. I went to Office Depot and faxed the letter then called to confirm they received it and was told it would take an additional 30 days for a decision to be made. First, I was told after 2 weeks it was denied, then 2 days later a decision had not been made. In the middle of this, they cancelled the original card and reissued a new one. I activated it and the next morning, I received a text from the Fraud Dept., stating there was a fraudulent charge on my card.

A customer traded her $18,000.00 car for another car from my dealership on June 6th 2018. Her trade in had a lien with Fifth Third Bank. She paid off her loan before the end of May. She contacted the Loan Dept of Fifth Third and they told her that the process will take ten days for the title of her vehicle to be released. She called them back after 2 weeks, they told her that there was a system error and that it will still take another 10 days for the title to be released. Around June 18th, she called them again, they told her that there was a system error and her account was paid off completely by June 11th. But for some unknown reason, the process hasn't started yet and that it will take another ten days for the title to be released.

So after $637.58 in daily overdraft fees on a secondary account I have on my business, I noticed that Fifth Third covered a $12.99 automatic debit from that account, that should not have been paid, as I do not have overdraft protection nor do I keep money in this account. I basically keep this account open as a backup in case Wells Fargo decides to play games with me again.

This bank purchased my loan. So I did not choose to do business with them nor do I have any choice whatsoever. Very sad indeed as their website and supposed phone support is practically useless. After my horrible experience, I would advise that no one banks with this company if they can help it. Their phone service and prompts are redundant and useless. I had to call them 4 times and be placed on hold over 30 minutes each time and eventually disconnected each time. The 5th call - I actually got a person who simply told me they would mail me a form. Are you kidding me? If it is a form that I have to fill out and then mail in, why not make that blank form downloadable and printable online? Why make a customer wait on hold 4 times for 30 minutes to simply get a form???

This bank has been charging me overdrafts and returning my checks with the money in the bank. They shut down my checking account, while turning my savings account into a checking account. March I was overdrawn by over 1000 dollars and I have my tax check and paychecks deposited into my account. They shut down my account in April without notification and then 2 weeks later I got a letter from a creditor... I have had direct deposit, and checking accounts with these people for years. I have had to shut the accounts down 2 times due to my account being compromised... I finally went to Wells Fargo and they were horrible. So, I tried to chose between the lesser of 2 evils. Fifth Third owes me money... And are trying to send me to the creditors. What legal help can I get.

I have opened an account with 53 Bank. Initially they told me to give $200 as bonus once an account is opened and deposited $500 for period of 60 days. I have kept my money $500 for more than 60 days but the bonus was not credited though then I decided to ask the customer service. They are saying now the policy has been changed it has to be maintained for 90 days. This is a kind of cheating by 53 Bank to attract the customer. They advertise some fancy policy initially and later they cheat the customers. I kind of hurt with the kind of policy that they have. I request any new customer please don't open an account with 53 Bank. They are cheaters!!

I received three calls a day every day from this bank. I am 20 days past due on my car payment. How are three calls a day considered respectable or reasonable? Even if I stay on the phone with them for an hour and explain my situation, I get a call back the same day, every time. It is harassment and it has to be illegal. The trashy institution, avoid at all cost.

Although people who work there are usually nice, there are 3 MAJOR ISSUES that I experienced: 1) Very low mobile check deposit limit: $2500. 2) They CHARGE BACK mobile deposit checks for SPELLING OF PAYEE!! (ridiculous). 3) There is NO WIRE by phone or fax and it takes TWO DAYS - TWO TRIPS to branch to even authorize a wire if they do NOT have enough managers to approve the first time. The banker felt so bad for me after 25 calls I had to make to just wire the funds... he actually made a trip to meet me to resign the wire. 4) Bill pay is ridiculous. It's been 30 days since I sent my mortgage check and it's nowhere to be found! I requested a trace 20 days ago - they asked me for endless information - such as payee details etc - I provided it all - and they just never resolved the issue REFUSING TO express a replacement or to WIRE the funds. BANK FROM HELL for sure.

Fifth Third sent our mortgage bill to robo call collections for an entire weekend (3+ calls a day) following the Friday they received the payment as was stamped on the canceled check.

In January 2018 my account had a hold placed on it by the bank for questionable activity. When I contacted the bank they had questions about 3 debits made in Chicago Illinois. They immediately removed 2 of the charges and opened a dispute for the $400 that was made at a 123 Wireless. I received a letter in April 2018 stating that the dispute was denied because the card used in the purchases had a chip which prevented any possibility of fraud. I then had the case reopened because the debit card I had at that time did not have a chip in it. I didn’t receive a card with a chip until I received the replacement for the card that was closed for the fraudulent activity. I faxed a letter with the request and the evidence provided.

Starting in 2017 I went into the Orlando branch on Conroy, asking for guidance on what I needed to do to get the PMI removed from my loan. She made calls and said I would receive information within 10 days. I never received anything. In November, I went to the branch in Lakeland Florida, spoke with the manager who explained, I'll just click this bottom here to request a cancelation and we will see what happens. I waited till December, again I received nothing. I called customer support who explained I needed to fax a letter requesting it be removed. I did that in December. Still no letter explaining what was happening. In February I went in to the Lakeland branch again. They said the problem could be I’m at 86% paid and not 80%. I explained if that is the exact reason I will make the extra payment to be at 80% but I want a letter explaining that.

They offer promotion does not mean you will receive it! They have many tricks to tell, you are not qualified. I opened an account and supposed to receive the promotion after 45 days. When I did not receive that, I called them three times. Every time they replied me and said you will receive after 10 days. Then I called after 55 days but this time they said you did not qualify. Did I ask why? They said because a monthly fee $8 has taken from your account which reduced my balance. I asked no bank will charge a monthly fee in the first statement because this time customer usually opens an account.

Tried to get a home equity loan at Fifth Third Bank, had 4 times the amount in savings, and I was denied the loan with a 745 credit score! I have all of my accounts at this bank! Ridiculous! Use a credit union.

We took out an auto loan for a new car in September 2017. In February 2017 we went online and found out the remaining balance and sent them a check for the total remaining balance. Three months later we have no car title and I called to find out what’s going on. They tell me I have a remaining balance of $72.72 because the pay off that I sent went towards principle with the $72.72 going towards interest on the loan. I told them that I had gotten a pay off online and then I sent them a check for the full pay off. They did not care nor were they going to credit me the interest back. I then told them that doing this show that they had absolutely no concern for a good customer. They didn’t care. I told them based on how they would handle the situation would determine whether or not I would ever do business with them again. They didn’t care.

Over the last year I have probably received about four debit cards because somehow there may have been a security breach at a merchant that could have compromised my account. FOUR TIMES! Just me; not my wife's. Just me. Now I don't go to any odd places out of the ordinary, just gas stations, normal stores, and that's it. So after four times I call 5th Third, and ask, "Can you tell me what merchant this is, so I can avoid going there?" They say that they are just a call center, they can't give me that information. "WELL. Can you find out where I can get that information?"

I started banking with Fifth Third in 2009. Back then 53 covered ATM costs. Now a 53 account holder can be charged up to 3 times for withdrawing from an ATM. There were no charges for periodic NSF on an account. Now NSF charges are $40 and a charge will be denied. So Fifth Third Bank has gotten into the business of stealing. USE AT YOUR OWN RISK.

Someone in FL using my social number. Fifth Third slipped and told me about it yet refused to do anything about it. They said they had to protect the person in Florida using my social security for their account.

I went into the "77 Center drive" location here in Charlotte NC. I had just got my refund and was going to withdraw $4000 from my account. As I'm standing in line to get my money the teller notices the balance on my account and informs me that I qualified for an installment loan with them because of the funds I had available, I said, "Okay well what does that mean?" (**) said to me, "Well this installment loan will help your credit and I can get your monthly payments to be really low." I said, "Okay well what do I need to do?" He said, "Nothing. Go take a seat and I'll get right with you." (At the teller line ) not in an office. So I sat about 5 minutes and he called me back up and said, "Okay Ms. ** I've printed out all that papers. Let's go sign and we'll get you going." We went into the office and I started signing forms, he showed me where my monthly payments on the loan would be like $50.00 so I was okay with that.

I used the ATM and there was a negative balance of 5.50 for the use of non Fifth Third ATM and I was charged a 37.00 overdraft fee because of the fees they charge. The bank will not budge in removing this fee. I have spoken with 3 supervisors in which all have been terrible. This is a terrible thing to do to your customers but when you call customer service and get no service that makes the situation worse. Candace, Jaime and Sara all claimed to have been supervisors and they were downright rude and did nothing to assist me. I am looking for another bank to do business with as this sneaky way to charge overdraft fees are an unfair practice and I will not let this go.

Every time I turn around they have a reason to charge for something else. They always fix the issue but it's a total pain to deal with time after time again. Employees who seem clueless about their job. The things they've done to me is a book in itself.

We are 71 years old and traveled to Ohio last week. We stopped at a Fifth Third Bank for some cash for our trip home. They shredded our card. Left us stranded 350 miles from home. Called my bank to make sure nothing was wrong with my card. It was in good standing. Fifth Third Bank's customer support told me if my card was not with their bank they shred your card. My card was listed on the front of the atm. With my card shredded we could not get gas, motel, or food.

I have a checking account. The times that I have called, and it has been several because there is always some kind of problem with my card, customer service is uncooperative, self-serving and downright nasty. Do not ever try to ask for any kind of help, or ever question their tactics. You will get nowhere. Fifth Third is always right no matter what. I am in the process of switching to a different bank, as I just cannot take them anymore!

I am very disturbed to find out that my bank has scripted lies that are told to customers by bank employees. I noticed the money being deposited into my account was not matching up to my credit card from purchases. I called to see what was going on multiple times. My employer identification number was wrong on my account. After a letter was received from Fifth Third, no call, no email. They just all of a sudden started withholding 24 percent of my money. I made 6 calls in total and the response every time which come to find out is a scripted lie was the IRS has the money and that I would be unable to get it back until the end of the tax year.

I purchase my vehicle through a dealership on 10/20/2015 which I was approved on a 60 month loan with Fifth Third Bank. Upon agreement the bank would need registration and proof of insurance to grant approval of the loan. I then provided Fifth Third with the documents required. Within a month of owning the vehicle they called and sent me letters threatening to tack on thousand of dollars to my loan for insurance that was already provided, I had to go out of my way to have my insurance agent then fax insurance information for a second time. This was time consuming for me and shows lack of professionalism and organization skills from a lender. I then paid my loan on time every month until February 12th 2018 when I paid the entire loan off in full, 44 months EARLY.

I had made a mistake and deposited the wrong check and didn't make an withdraw from it and the bank didn't suffer any loss. I went to the bank and the manager agreed that it was a legitimate mistake. Well instead of following the recommendation of the bank manager they closed my account anyway, wow. Don't make a mistake with this bank.

Home refinance (VA) - Went on for four months prior to my cancelling. Every week they would call and ask for more paperwork when they should have told me up front all that they needed. I talked to so many bank personnel. I still do not know who the loan officer was. My home has its current mortgage through them. It should have been easy? Often went weeks without my being able to contact anyone. I was told on three different occasions that the loan was sent to the underwriter and it should be a few days. Lies? I am starting process anew with another bank. This cost me a lot of money. I have a very high current mortgage rate. I recommend not to use them.

I deposited a check for $1,900 to my savings account a week ago. I come home to a letter stating that I failed to sign the back of the check. All I had on it was deposit only. You would think that if I'm depositing a check and it says deposit only and I am using my mobile device. The check has my name on it that it wouldn't be a problem that they should go ahead and deposit it but they didn't. That's okay. So I take the check and I sign the back of it and I deposited through an ATM and of course I get a receipt for it only to find out that they deducted the $1,900 that I had just deposited.

Their entire bonus program is a complete scam! I won't bore you with all the details. Basically, after researching everything you need to do to get the $200, you are then contacted about having to open up a credit card. You need to spend $500 every month without fail. You also need to maintain a $1,500 daily minimum balance without fail. None of this was disclosed. The only thing said was that you have 45 days to build up your account with $500, that's all! I immediately transferred money out of my other bank into this bank.

I purchased a new car from a local Toyota dealership. I have been paying my auto loan payment each month. We have made four extra full payments on the auto loan. When I inquired about the balance that is still due it gives me the amount that would be if I had not made any extra (full) payments. When you inquire about the discrepancy in the balance due... they can't tell you. Lesson learned. NEVER use this bank for an auto loan!!! Beware. Don't make extra payments... You may not get credit for it on your balance due.

So this bank has an overdraft policy where you can sign up for overdraft you know if you need a couple dollars here there every once in awhile that you can get it even if you have nothing in your account. So they definitely don't have a problem with overcharging you for everything and then God forbid you do actually need a couple hundred bucks here and there like say you try and get $200. You better believe you're going to owe about 450 back and then they decided just cut it off because you've used it twice in 6 months. So then when you need it again you're just stuck and then they don't try and help you when you call all they do is say sorry.

10 business days to get your title after the payoff amount was taken directly from my bank. Horrible explanation for why. I could understand if I sent a check. No bank I have spoke to concerning this even understands this policy, if someone pays off loan electronically. This is a very outdated policy. Very disappointed with this financial institution and will certainly let everyone I know to not do any banking business here. Makes sense they have only one star.

One of my guys went to get parts at Home Depot and my card was declined, I had thousands in my account. I just got this card in the mail a week before. They didn't call me just closed my card. I called the bank and they then said my card was closed, so now my business debit card was not able to fuel my trucks and buy materials I need to work, best was to hang up on me 4 times being transferred around and sending me a new card next day and not charge me, this is bs. Taking my business to another bank.

I called them to transfer a balance from another card and they gave me the run-a-around. Wanted me to come into the bank and verify myself. When asked if they were in Tennessee, they said no, but insisted I come in anyway?? So, I told them to cancel my account, which I do not think they did even after 3 phone calls and an interminable wait. So, I don't know where I'm at, but I do know it's a lousy 'bank'. Must be Chinese!!

I set up an account and was suppose to get a 200 bonus for doing it. Anyhow when I went in the back to make a deposit to get the 200 bonus the bank rep Micheal in Erlanger, Ky knew I had to sign paperwork but since he wasn't the one who opened the account he told me I was good. Knowing right there in front of him I needed to sign tax documents... Well anyhow I got the 200 bonus but they took it for tax withholdings because he didn't have me fill out a W-9.

10:30 A.M. Went to 5/3 bank to cash/deposit a refund check from Western Union. The bank would not accept my check to deposit or would the bank cash it. They charge a $6.00 fee to cash a check for senior citizens when it's my funds going into my account their bank. The teller was nice and explained it would cost $6.00 to cash the check and I would only get back this much. So I endorsed the check over to my landlord for January rent which had got lost/ stolen in the mail. Looking to switch banks now. Don't bank there. Pitiful.

Beware Home Depot project loan through Fifth Third. Paid off loan and started getting call for collections from Fifth Third. Sent copies of canceled check used to pay off account, no luck with that. They charged off the debt, and sold it to debt collectors who have ** mine and my wife's credit.

Scam - I fell for a scam willingly. I take responsibility for that. But the bank did not do what they said that they would do on their part. I was having money transferred. Before the transfer, they were to call me to make sure that this is what I wanted to do before they released the money. They did not call. They had reason for suspicion. They transferred the money. I am out $4000 because they did not call me. When I got home from filling out the papers for transfer at the bank, I got back on Facebook and within a few minutes realized that it was a scam. If I had gotten the call from the bank, I would have told them to cancel it.

First of all, let me start off by saying their customer service is horrible and they are absolutely clueless. I set my account up on online and I inputted a coupon I received in the mail (which was the only reason I gave them a shot at all). After setting up the whole account it seems as if my coupon was changed to another promotion and the initial promotion was not attached to my account which I didn't find out until I reached out to their customer service via email. So I went into the branch in Columbus, OH Taylor Station Rd and sat and spoke with a banker who said she was going to research and call me once her manager came out of the meeting.

My payment's final due date is the 16th of the month. However days ahead of that I start getting calls from collectors asking me if I am having financial hardships, living in the home, renting it out, etc. My credit union in the meantimes shows my payment was made by ePay days earlier and on time. This has happened again and again and collectors admit that payments take seven or more days to be posted. So why start collection services aggravating phone calls prior to even the due date.

Fifth Third bought my home loan from another company. The loan payment is "past-due" on the 16th of each month. Every single month, they call on the 14th wanting to know why my payment is "past-due". My Bank, pays it on the 13th. It has NEVER been past due and I have asked them not to call. I would NEVER do business with this bank if not forced to. I have had at least 5 other home loans, paid them on on the 13th and never had ONE CALL. These guys need to be throttled back by a government agency!

I applied for a line of credit for a rental property. The person I met with first failed to tell me there was a yearly $69.00 charge. I went forward anyway because I felt she had spent a lot of her time with me and thought it was the right thing to do. I made it quite clear that I did not want a mortgage and she assured me it was not a mortgage, just a line of credit.

I'm that person that is going to say "I'm only leaving 1 star because I have to... Yup this bank deserves 0 stars!" I have had an installment loan with them for years and have had nothing but issues! I will admit I have been behind on payment but have been trying my hardest to rectify the situation... Do they care? NO! I don't know who runs this place but they are never willing to own up to mistakes on their part! FIRST OFF this bank decides how to apply your payments not you! Do not think for a second you are in control. I keep calling on the phone to make payments to make sure I'm current and there is always fees I want explained... They say I'm current then bam! Next month I'm 3 months behind again. I wish I could explain the whole situation but I'm confused myself!

"No Sir, I cannot do that." Get used to this if you work with Fifth Third. Doing anything, even the most mundane banking task is almost impossible and will take multiple phone calls and transfers (with dropped calls along the way). I had a car loan with Fifth Third and regretted it from the first day. They are the worst bank I have ever dealt with. Their services are terrible. Even paying off my loan was a near impossible task with delays, restrictions and multiple callbacks. The little that I saved in interest on the loan was more than devoured by their general inefficiencies and the copious time I wasted on the phone with them.

Due to hurricane Irma with a mandatory evacuation, lost wages, and minor home damage we took advantage of the deferment 5th 3rd bank was offering. We opted for deferring September and October payments. We never received anything in writing and my wife has worked in the auto finance industry found it odd they did not send an addendum to our contract. She called and was told by customer service no late fees were being assessed so everything was fine and in order.

This is a not a bank but more of a scam company. I opened an account and they automatically enrolled me to receive checks and charged me $23.99. They also did not mention the $11.00 a month fee they would also be charging. I called to dispute the 23.99 charge and they said they could not help me and to return the checks that they sent. I have not received any checks and they said to wait 2 more weeks to see if they come. This to me resembles theft.

Fifth Third has been the worst Mortgage experience ever. My mortgage was sold to 53.com and ever since that time I am phone harassed. Mortgage is due on the 1st with a grace of 15 days typically paid around 6th or 7th. No issues always paid on time. Now with 53.com on the fourth day of the month the calls start 3 to 4 times a day even Sundays. I have spoke to their reps a million times. Forget it nothing helps. Now I refuse to pay my mortgage until the 15th.

If I could give 0 stars I would. As a matter of fact, I would like to give a - 5-star rating. This has been hands down the worst experience. Absolute nightmare. I have spoken with over a dozen representatives and all the issues I have read here so far, have all happened to me. We purchased a Chevy and 5/3 Bank gave the loan. I had never ever heard of this bank and I wish that was still my reality. I set up a payment account that I use for my business with plenty of funds in it. I set up the external account with the 5/3 app. I made my first payment the day before it was due. The account reflected the change and all was fine. I started getting robo calls from an unknown number that never left a voicemail.

We have a car loan with Fifth Third and in the past 8 months they've sent my car to repo twice. We had a problem with our electronic payments and they put a lock on our account. So when we set up payments they would not process out of our bank account. We worked with customer service and they said everything was fine. But what they did not tell us is that our account was in collections.

Fifth Third has been the worst Mortgage experience ever. I fell a bit behind and requested assistance and they helped, alright, but charged me thousands of dollars in fees to simply take the payment that was behind and spread it amongst payments. Trying to get any answers as to what you paid and why is a nightmare, on the phone for hours and still don't know why they charged me what they did. At that same time, I was paying too much in Escrow and they will not even look at Escrow until April to assess and it's February. Perhaps I would not have fallen behind to begin with if my Escrow wasn't grossly overestimated. They will not work with you to even understand the fees and fines as they are robbing you. I pay thousands of dollars each year in interest and they only look to how they can charge you more. I will refi this the moment I can as well as tell anyone and everyone I can to not do business with them. BEWARE.

I have been dealing with a known issue with Fifth Third Bank for over three months. It is possible to create an external account from the Fifth Third Online banking website. I have created an external account for an account at another bank. I have confirmed that the external account is listed on the FifthThird Online banking website under Accounts and Payees (type non FifthThird account) and that the account has been verified.

This is the worst bank I have ever dealt with. I purchased a vehicle from a dealership in Arizona and had it shipped to me out in Tennessee. The loan was funded by them and so the lean had to be put on the title. To do that the dealership had to electronically file the title in Arizona. To register my vehicle I require the title be sent to Tennessee and they are refusing to do this. They continuously refer me to a third party company and claim that they don't hold titles. I contacted their third party and they want me to pay $50 to transfer and say it will take 7 to 10 weeks. I am not willing to pay this banks fees so I spoke with someone who claims to be a supervisor and all she has to say is, "I guess you will not get your vehicle registered." This bank has the worst customer service I have ever dealt with. I'm going to find another bank to take the loan.

I've been banking with Fifth Third for almost two or three years and at the beginning I had problems with service fees but now I'm having problems with service fees again. I just checked my account and was charged $67 and service fees for this month and then the last month was about 30. The month before that was 50. The month before that was 30. So over the last 4 months I've lost out a hundred and $60 so finally I called them and asked them why I'm being charged so much and service fees and they credited me $50 back and basically told me the hundred and ten was for ATM withdrawals and paying bills from online.

I have been with Fifth Third Bank for nearly 30 years and like all banks they have had moments of aggravating me but I am finally done. I transferred money from another account and it did not get posted to my Fifth Third account. I did an early access transfer at a cost of $30.00 to cover the overdraft and told that the OD fees of $185.00 that were pending would not go through. They waived the $74.00 fee from the previous day. Well the fees of $185.00 went through and they will not refund any of it. All because they did not post my transfer in a timely fashion.

I would not ever use this bank. Unfortunately, Rapid Chevrolet dealership in South Dakota used this bank to finance a loan for my daughter and I. I could not refinance the loan because they do not have a bank in South Dakota. They did nothing to help. They could not care less about their customers.

I ordered a sample vitamin from an email. I was to give my address and credit card information. The sample was $4.95. I read everything carefully. My bank statement then shows reoccurring on the $4.95??? I call Fifth Third. No one can tell me anything. I go into the branch. Not one person can explain what it means either. I call the 800 number on my statement and get no answer. Next I know $170 is taken from my account! Apparently, this company took my information and signed me up as a member. I have yet to know what member means. Since I did not know I was a member, I did not know to cancel. I had not even finished the sample!

5/3rd Bank closed my express banking for no reason and I had a few dollars in there and they took it. Sometimes the bank can be nice or mean. I would advise people to stay away and open an account with another bank.

I have had a home equity loan with 5/3 since 2004, all was well in the first few years but then I got a month behind and caught up but it had never been the same. The monthly statement is the most difficult statement to read. I have now resorted to calling in to pay and I will say is that all I owe and for several months after making my payments they will continue to call and say I owed more than I paid.

So yet again another bank who is in direct violation of the Homeowners Protection Act (HPA). PMI when 5 years or When you owe 79% or less of the original amount they are supposed to drop the PMI. I had my home appraised last year and I had over the equity needed to get rid of the PMI but they said you have to keep it 5 years that was the agreement. OK so January is 5 years so I called and asked when I could see the PMI off my bill they said, "Oh no you have to write a request and it takes 8-10 weeks to process." I said, "OK but I will expect a refund for every month you collect past the date with interest." They said, "Oh no that’s not possible." I said, "It will be if I have to get legal representation as well as legal fees." So sick of these banks who were all bailed out for doing a crappy job hitting us where it hurts. Will update when I have an answer but I am not too optimistic.

I have been a customer of Fifth Third Bank since 1998. Recently I decided to move my IRA account to another service provider. I called to let my account manager know and that I would be coming into the office in 5 days. She did not return my call and had not done anything to facilitate my request. I was told that I needed to have my new provider fill out a form and fax it to Grand Rapids. The phone number she gave me did not work. Now, almost three weeks later, after calling the account manager, the branch manager, customer service and headquarters, I still do not have my money.

Normally, I would tell people how much I like banking with Fifth Third because the one in my small town has very nice people working there that are very helpful. My problem is not with any of them. They have been very good to me. My problem is with the people I contacted at the 800 # about their online banking system. This concerns my online banking account and a glitch in their system that they are unwilling to make good for. I am constantly having problems with it. Every month without fail it will not allow me to post payments without saying they are having technical difficulties and wait until later. I have to try over and over again just to pay my bills.

I am mortgage customer of Fifth Third Bank. I pay my mortgage on time and I even have escrow balance with the bank, they are charging my 4.12% interest on my loan. I pay nearly $400 per month in interest payment. We recently sold my rental property and my attorney requested a pay off statement from the bank four days prior to our closing day and we did not get anything from them - no response whatsoever. So my Attorney called their 800 number and their customer service person promised to have it available to us one day prior to the closing date. They took my $15 fee. And they did not send us the pay off statement and no one even responded with why I will not get my pay off statement - this bank is so unresponsive. I called their 800 number all day long and they all are ready to process the pay off and earn that $15 charge each time I will talk to their "STUPID" customer service reps. I bet they are all commission there.

First things first. This bank is by far the most deplorable, piss poor example of a reputable bank I've encountered in all my years of banking. This is coming from a customer of 5/3 of over 10 years! I initially was happy to join the bank at 19 in 2007 when I was a freshmen in college. I essentially had no major issues with it for years and I was happy. I even had a new account opened after my card was compromised online. Fast forward to 2017, I have my checking/savings account and a credit card with them. I knew their credit card was a scam when I first got it in 2014 after I made one purchase and paid it off right away and was still charged interest for the one purchase. I was advised by a friend who was smart with money to cut the card up and never use it again because closed accounts can bring down your credit score so I kept it but didn't use it for the longest time because of that.

I went through Fifth Third Bank because I trusted the loan officer (she was awesome) for my mortgage on a new home purchase. I then switched all my banking over to them. Then my journey with Fifth Third began. I highly recommend that you do not do your banking with them. Their policies are not as good as Huntington or other banks I've dealt with in the past. They charged me for two mortgage payments around Xmas. Then when I asked them to refund one payment back into my account that I didn't authorize they said it would take 24 hours but they wouldn’t charge me the overdraft fee. Thanks for not charging me an overdraft fee for taking money out of my account that I didn't authorize.

Don't do business with Fifth Third for a credit card. They will sell your information. The online banking doesn't work. If you pay off and close an account, they will continue to charge you money and add fees and interest. This has been the worst credit card company I've ever dealt with. I have closed my account and still have problems with them.

Have had my auto loan with Fifth Third Bank for 2 uneventful years then it got stolen. It was recovered less than a week later. I got the van back and made repairs and have been using it daily and making scheduled payments. Three months later was going online to make the monthly payment when I noticed a $125 fee added on for "repo close fee". I couldn't imagine what this was so called their 800 number. As is stated in review after review I was bounced all over the place from department to department with each one claiming ignorance of the charges. I finally got an answer from someone who said they had been notified by the impound lot that they had their collateral so Fifth Third said they had to send someone to check on their interests.

Two payments for my truck were taken out in one month. I am a teacher so I do not make enough to make two payments in one month. I was told I was being reimbursed for one of the payments and should see it returned within 7-10 business days. 10 days go by and I check my account, the money was not returned. I called and was advised I would not be getting my money back and would be used as my next payment.

In August 2017 I was screwed by your dispute department --- in August 2017 I was in need of additional income. I try to live on my SSI check. I was emailed an ad for an online business -- so I opened up this ad which was nothing more than a big scamming company --- telling me I could start making great big money in a short time. The company NAME WAS MY DEVELOPMENT OFFICE so I signed up. They were asking me to put it on my credit cards --- $7000.00 --- so I put $3500.00 on my Citi c.c.-- & $3500.00 om my 5/3 c.c.

I just purchase a home and Fifth Third Bank took over the loan. I've been trying to pay my mortgage... Over the weekend I tried to establish online enrollment. It tells me I can't. Fair enough, I call the bank Monday morning and have been passed around and hung up on digitally 3 times now. I've been at this for 2 hours. If anyone tries to get a loan...run from Fifth Third Bank... My next step will be to try and refinance just to get out of it.

Horrible bank. Rude and flippant customer service reps, incompetent with all aspects of banking. They have screwed up my online bill pay multiple times with emails telling me I need to schedule a bill to be paid when it's already scheduled... Then it will be paid anyway, or just the opposite; I'll schedule a bill to be paid then it won't get paid, telling me it was never scheduled, when it was. The latest debacle came when (in the process of closing my account with them) I had a scheduled transfer to my new bank. I then noticed online that it was cancelled (no reason given).

Fifth Third Bank has been the worst experience with a bank that I have experienced in my young life, they might as well be criminal. I Deposited a check over the weekend. Usually my check would be available the next day if I deposited with a bank teller directly which is what I did and she told Me that it would be available the next day. It wasn't and my bank account went in the negative $24 but they were individual transactions so they charge to me individual Each one so $24 turned into $228 in the negative Even though I deposited a check that would have covered my transactions. Had I been told it wouldn't have been available until Tuesday from that Saturday morning and most banks would understand and work with you. Not them. They are a scam bank. A perfect example of Wall Street crooks.

I had used Fifth Third Bank for 10+ years (first checking account when I was 18) and have had nothing but problems with them since opening my credit card. I figured that it would be easiest to make payments as it would come right from my checking account that is WITH THE SAME BANK, but from February 2017-August 2017, I had to call and/or go in person every single month to “set up” my automatic payments because EVERY SINGLE MONTH they failed to actually activate it in their system. So, when I was told in May of 2017 to not worry, it had been set up and was totally ready to go, I didn’t call to check on them to make sure they had done their job like they said they had for the last 4 months prior to then, and the payments weren’t made for 3 months when they reported me to the credit bureau.

The subject may seem a bit dramatic but it encompasses the frustration of someone who is offered an incentive to open a checking account and once the checking account is open denied the incentive. It’s offensive and I will be closing my checking account and warning everyone I know to not trust your establishment.

If I could give 0 stars I would. My mortgage gets bought by a new lender from time to time. This has never been an issue until Fifth Third. Suddenly they wanted to charge me $100 extra per month for escrow and told me I had a shortage of $1200. This has NEVER happened in all the years I had my mortgage. Sounds more like a greedy bank needs more funds to loan out. When I request a refund of the PMI they collected that they shouldn't have, I was told that they don't own the loan so there is nothing they can do. Really?! Then please pass my mortgage on to someone who can manage it properly. I wish there was a way to really make these big bankers pay for their wrongful actions.

I don't have an account with Fifth Third Bank but my business did years ago. We closed our account in September of this year. All of a sudden, today, November 9, 2017, our business account was debited for the amount of $2107 for something that I wasn't sure of so I called their customer service number. OMG... I was transferred, got disconnected, transferred, got disconnected over and over again. I was on the phone with them for well over 2 hours. At the conclusion, they possibly found what the charges were for and determined that they probably shouldn't have happened (would never really admit to this). Meanwhile, my account is out $2107 until they send it to their discrepancy department to "look" it over and determine if we get a refund!!! I will never, ever do business with this company and will yell it to the world to not do business with them as well.

I have been with Fifth Third for a little over a year and I'm not beyond causing my account to be overdrawn but they double charge me and try to explain why I got more than 1 fee even after same day deposit. This has happened several times. For example I had 7 + in my account I deposited 130 dollars. When I checked my account the next day I forgot to register a check but was charged 2 overdraft fees instead of 1. Is anyone else having the same issue. Is there anyway this can be rectified.

I had my 5/3 bank card stolen and 5600.00 of fraudulent charges were posted to my account. I notified the bank within 2 hours of these fraudulent charges. 5/3 gave me a provisional credit and then rescinded it 30 days later. They stated they had proof that I made the charges. They stated that there was a charge before that I approved which proved I had the card. I stated this was false. I gave them the police report and they still refused to give me credit. In a letter from 5/3 it states by law they are required to give me the documents they have for the decision. 5/3 refused to give me their documents. I hired an attorney and they gave us the runaround.

We received a scary notice that our Home Warranty from Fifth Third Bank was about to expire and our Water Heater was going to be replaced for up to $889. Our AC was ditto for $7134. Furnace for $5780. Refrig for $820. Now I know that this is all BOGUS and just an ILLEGAL attempt to milk Seniors out of their meager $$ but there is some that will be taken in. Our Gas & Electric Co. (Vectren) tried the similar tactic and when they opened my NASTY communique their crap stopped.

This is my second car with this bank, and again they tend to fail in customer service and contractual agreements. They will provide a loan at a certain amount under certain interest and will change you monthly amounts without giving you fair warning on why the change and when the change. So if your payment your monthly payments as agreed, they'll still report you late and unpaid because their computers automatically change the parameters. At the end they claimed I did not have insurance, when I actually did and provided proof. Still took over 8 months to clear up their mistakes. Yet still fighting my credit report now. AVOID THIS BANK AT ALL COST!!

I've been having an issue with my auto loan account since September. I've been getting the run around trying to get the issue resolved. It's gotten to the point where my loan has ended up in the review for repossession. Every single time I've tried setting up some kind of payment schedule to resolve the problem, I've been told I need to pay the entire balance in full, I'm not allowed to do partial payments to catch up.

Nothing but issues with this bank. Not informed of some of their policy/process. Charged unnecessary overdraft charges. After calling multiple times and staying very calm with the customer support people. Very upset at the moment and I am very happy to say that I will be closing both savings and checking account with this bank. Feel like I have been lied to and I know I've been stolen from...

Nothing but trouble with this bank. Got an auto loan with them because the rate was low. They had me open a checking account to make payments on my auto loan because they charge you for any outside accounts. I set up direct deposit for just the amount of my auto loan to be paid. They started charging me banking fees when they said there was no minimum to have the checking. But they randomly upgraded my account to another checking that had a minimum fee. Had to get that fixed by calling them and getting routed through about 4 different lines before they finally found someone that could actually help me. When they randomly closed my account after a few months because I didn't have enough money in my account to keep my account open even though I still had an open auto loan with them. Their mobile app hardly ever works and always needs to have your password changed.

This bank's fees are out of control. I had a check go through that I wish they had not paid after I get a taste of fees. I see why they do. Took me week to get funds in from client. I have 192 in fees. Some days. 72.00. Others 34.00. And all rest 8.00 a day. So I am sending in the original amount that they covered and disputing the fees and I had payroll going to use through them. Glad it hadn't started yet lol. Cancel and run from this bank is my best suggestion.

Since bank with Fifth Third Bank I've never been so broke. Within 3 months I've had over $600.00 taken from my account for overdraft fees. This banking facility does not care about their customers. I've tried to explain this had caused me a hardship. I didn't have enough money for me and my cat to eat on, no compassion understanding. Their theft of my money is criminal.

I have had a car loan with 5/3 since 2013 and have never missed a payment, so I haven't had any issues until now. The RMV gave me a form to send in to my lien holder to request the title. All I had to do was figure out where to send it--- easy, right? WRONG!!! So Wrong! First, their automated telephone answering system is like a brick wall. If none of the options apply, many businesses give you a way to bypass the automation situation--- not 5/3. When I finally DID get to a human, and explained that I needed an address to request a title, she acted like she was going to help me and then transferred me to another recording. This is my big problem, and why I will NEVER do any business with 5/3 again. They will not process a title transfer request. They have shut down all such operations and have out-sourced this function to another company that will do it for us--- for a fee!!!

Recently I went into Fifth Third Bank & ATM, 254 FL-436, Altamonte Springs, FL 32714 to inquire about their promotion on credit cards. Before leaving I had obtained a 0% card for 15 months, refinanced my car, and opened a checking and savings account. More importantly, however, I walked in as a customer and left feeling like a friend.

5/3 when they first came over were a good bank. Good customer service, attentive and willing to fix issues. Been a customer thru the various acquisitions since 1999. For the last 5 years it has been going downhill. Spent almost 1.5 hours on the phone yesterday fixing up their error with auto bill pay (made payments to home equity NOT credit card). Was transferred to 6 people to find out that I need to fill out some paperwork and mail it back. Then today I am trying to pay my CC bill on the phone and keep getting bounced for over an hour. Time to change banks....

I signed up with 5th 3rd Bank back in May and it has been a constant headache. Had problems with my debit cards just trying to set up a pin. Never knew a banking customer service ever to be closed on Sundays until this bank. The main reason I'm outraged at the bank is the line of Credit I had them sign me up for. They told me I qualified for 21,000.00 with a 12.59 interest rate which was fine until I went and used the money to pay off a time share. My first bill I got from the was 154.00 which I used 12,000.00 of the 21,000. I had paid 350.00 dollars before the payment was due. The next Bill I got was 254.00. What in the world. How could this be.

I have been with Fifth Third Bank for over 10 years now and over these years I have noticed they have decline in customer service. Recently all been about money. They take your money from you without even letting you know and leave you negative and charged overdraft fees daily!!! I do not recommend banking with Fifth Third at all. Customer service is terrible, when you call nobody can answer your questions and they transfer you to several departments just to have nobody call you back and never get your question answered and charging you fees! DO NOT BANK HERE UNLESS YOU LIKE PAYING FEES & HAVING YOUR MONEY STOLEN!!!

I recently opened a credit card account with Fifth Third Bank. $15000 limit. I'm sure at this point that I shouldn't have written a convenience check for the full $15000. I just received a statement for $15,000 plus the $450 convenience check fee and additional $525 fee for going over my limit (caused by the check fee). Wow... what a way to lose a customer. I will not pay $525 to them. If the check was causing my account to go over the limit, they should have not paid the check when it was presented to them. I will send them a check for the $15,000 plus the $450 check fee. Poor judgment on my part thinking Fifth Third was a reputable bank.

I was referred to 5/3 bank from my realtor back in 2008 when I was looking for a house... My home equity loan went good but when I started the process for a mortgage the loan officer from 5/3 asked if we currently had a mortgage on our existing building and I told him "No it's paid off." Now this was in the middle of the housing market crash... Once this guy knew my house was paid in full he said, "How much do you want? I can get you up to $500,000." I said, "And this is why the housing market has crashed cause of bankers like you." I walked out of there... That was only the beginning. My husband was buy a new car and he got declined on the loan due to a bankruptcy that supposedly he filed. WE HAVE NEVER FILED Bankruptcy. It was a 5/3 credit card that we never opened and the balance was $4,000 seriously. This has haunted us for YEARS!!!

Although I have most of my accounts at 5/3 bank, I've been denied loans with a credit score of 740. My husband's credit score needs some improvement so we tried to get a small personal loan, and even though we had more money in savings than we were going to borrow, we were denied because his score was 640. I feel as though they didn't work hard enough to help us. His credit was bad due to delinquent bills from an illness he had 7 years prior!! The only reason I haven't moved my money to another bank is because of lack of time. As far as feeling my money is safe, I do feel my assets are protected through 5/3 bank. I have love/hate feelings towards my bank.

I called in a dispute with another company whom was pulling funds from my account when I was told that it was a one-time fee and found out they had been pulling it for over two years. I informed the dispute claims department that it went back two years and they refunded that money back into my account. Afterwards I was receiving phone calls from Fifth Third Bank stating they pulled back the funds from my account which made my account overdrawn.

Had several issues with tellers accepting a check drawn on my Fifth Third Bank account and forged by my estranged wife whereby she signed my name, crossed it out, then wrote on the back of the check "payable to **" and they STILL cashed the check for $8,000.00. I could NOT get the money back into my account.

My local branch of 5/3 branch goes above and beyond to make me feel as if I'm their most important customer. They greet me by name at the door, are helpful with my disabled daughter's needs and always give me extra time when needed. My branch should get an award for customer service and kindness!

A week ago my wife received an offer from 35 bank, it was a pre-approved credit offer. My wife has excellent credit score, and she accepted the offer. There started the nightmare, their web page is frustrating. You can spend the whole day trying to enter their site, but is slow and responseless, the worst website ever!!! After that we tried to contact customer service department, after 4 hours for being transferred from department to department to computer answer systems, we only received a rude treatment and no help at all.

Today, I went to inquire about a promotion for new accounts. Details or terms on the promotion were inadequate. So I had questions. The promotion offers $200 if you sign up for a checking account. Impressions: First, there was only 1 customer service person, even though I saw 7 offices. I thought during a promotion, wouldn't you bring one more rep in? Maybe. Anyway, a few minutes later, a customer walks in and related that the bank deposited his payment into the wrong account and he got yelled at for it. Next, someone I recognized walked in sweaty and greasy looking. I'm thinking, they lure unsophisticated, poor folks to this bank. Then I noticed the bank had no art or plants (fake or real) and that the exterior foliage was in poor condition. Both are unusual for banks.

I've been banking with Fifth Third Bank for about seven months now, it is for my auto loan. Let me tell you this they really have bad customer service, really bad. I am not familiar with this bank, this is what bank I got approved on for my car. This was my first time getting a car and had basic knowledge about the bank and the rest of the stuff, I was just very excited to get my first car on my own.

Instructed to wait for CC bill twice, but none received. Contacted by collection agency for settlement. Back lies about not having correct address. I have proof. I am told it's still my problem, should not have accepted bankers advice to keep waiting. Result, large penalties.

I opened a checking account at the Fifth Third Bank branch on 53rd Street in Hyde Park(Chicago) in the spring of 2016 because of a promotional advertisement that was supposed to give new customers $200.00 if; the checking account had direct deposit and 2 or 3 bill-pay accounts add to the checking account. I opened the account with 53rd because of this promotional offer and did exactly what was required to get the $200.00. Earlier this year (2017), I made at least 3 inquiries about when the money would be deposited in my account. I even e-mailed a message to 53rd and received a letter telling me to contact the branch where I opened the account. I contacted the branch, was told that the manager would call me later that day. The manager never called. I called the branch last week and talked to the manager who opened the account for me last year. His reply was that my inquiry is probably beyond the time limitation. What?

They advertise 200.00 when you open an account. Well I ran to open an account and they also told me they wouldn't take any fees since I have my Government checks deposited. I never received the two hundred dollars, because they at the last minute told me that I didn't have the correct online bill payments even though they told me how to go about doing the online bill payments. It's a trick to it and they are still charging me 8.00 dollars a month for service fee which I could have kept my NetSpend account, there's no difference. I'm still laughing to myself, a lesson well learned. So if anyone see that advertising about getting two hundred dollars to open an account "BEWARE".

I opened an account with this bank because of an advertised promotion that I will get $200 for opening an account and doing bill pay with them within 90 days. This is like the 4th month and I did not see any $200 credit. I am going there now to close my account. Their customer service over the phone is very poor except you go to the branch and talk to a manager. Shame on you Fifth Bank for your lack of professionalism, there are so many banks out there I don't have to stick with this.

Don't I mean bank with. I had so many fees after 90 days. This has been hell. Over 600 in fees item returned. I'm at a lost for words right now. And then they rerun the same transaction the next day for more fees.

They are stealer... they want to make their money with your money. Sound stupid. Isn't it? I been with 53rd little bit over 2 and half years. Found so many issues with service charges and fees. They are the stealer. I don't have any loan or mortgage, credit with them... too many charges and fees. When I swap their debit card at the ATM machine fees and when swap their debit card at shopping center... there is a fees.

Fifth Third Bank, Wabash Ave. Terre Haute, IN - Not sure who the gentleman is that works inside the branch... but every time I come into the bank and he is the one waiting on me, he has to give me push back about cashing a payroll check. He even said loudly, with the bank full of people that there wasn't enough funds to cover the check and that he couldn't give me any money back because of that. I would have to go to the ATM after I was finished depositing it with him. REALLY? He couldn't just take care of my transaction right then? I finally said to him... "no, I am not going to do this with you, then turn around and go to an ATM machine, you need to give me cash back while I'm "in" here with you". Then I told him, I'm really getting upset due to every time I come in here, he gives me push back.

Recently when I called to make a payment I was told my required payment was $50.00 more than I expected. When I inquired as to why I was told it was because the interest rate had gone up by .25 percent. When I finally received my statement in the mail I learned what the extra $50.00 was for. Fifth Third is now charging a annual fee for the use of your line of credit. I wouldn't mind that if I actually had access to my line of credit but I've asked twice to be sent a replacement credit card with no luck. Apparently they can't even handle that.

I received a postcard in the mail for Fifth Third Bank to prompt residents to open an account and a 300.00 incentive will be deposited after the account is open with at least a 100.00 direct deposit within 5 days of the qualifying deposit. This was an incentive to try them out. But by the way this has been handled there is NO way we will bank with them. We went in and opened the account with a banker in the University area and immediately there was a problem with the banker entering the code and pin that was on the postcard but we were assured everything would be worked out by the time our direct deposit comes in.

I have been banking with Fifth Third Bank for the past eight years. During this time, Fifth Third has benefited from my deposits in excess of $700,000. I have found their numerous locations to be very convenient and, until recently, had no major issues with my banking experience. This past week, I saw that a scheduled ACH draft would leave me insufficient of funds. I went to a local branch four days prior to the scheduled draft and placed a stop payment. The bank representative was helpful and placed a stop payment waiving the customary fee. I was not informed that stop payments are not guaranteed. The amount entered by the bank representative was off by one cent. Because of this the draft went through and my account was debited. I was charged a $12 overdraft fee and funds were drawn on my bank credit card to cover the overdraft.

Rude tellers and managers. 35 years with 53 and I watched their standards go to the (we make all the rules) attitude. They allow tellers to make nasty comments on their screens if they don't like you. They shut down a account because I told a teller to shut up and stop being so annoying. This account had over 2 million dollars pass through it a year. Horrible people.

I financed a vehicle in December of 2014 at a Ford dealership in PA. My lender picked by the dealership was Fifth Third Bank. I have never been involved with this branch so I didn't know what I was going to deal with. I moved from PA to Nebraska in 2016. This is when I first started to realize the bank was going to be difficult to deal with. In order to register my vehicle in NE I had to call the bank and get them to send the title over to DMV of NE. The only number available I was directed to a very stubborn and ignorant lady who had no intention of helping me! Long story short it took me a week of numerous attempts and call transfers to finally get someone that can help send the title over which by the way took a month to mail out. That was not the bad part! I decided to put that experience behind me and continue forward!

Do not trust your money with this bank. A criminal got a hold of my check, altered it with their name & cashed it for thousands of dollars. I only had couple hundred dollars in bank but Fifth Third decided it was in my best interest to clear the check throwing me into an overdraft situation. Upon noticing the overdraft, realized the fraudulent check was presented and cashed by bank. I made calls to local branch and the dispute department and a complaint was filed. After receiving no further information I continued to call only to find out the bank had filed the fraud incorrectly. I went back to local branch & started paperwork again, signed affidavits, etc. and was told should have my money back in 7-10 days. Been waiting 60+ days and no money back yet. Most recently been told it may be 120 days.

My experience with Fifth Third Bank is an interesting one. Back in November of 2016, I applied for a personal loan with the bank. Although I was denied because of DTI (debt to income), I was told that once my income increased, then there was a possibility I would be approved. So, I returned six months later with a 30,000.00 salary increase (got promoted to Assistant professor)... I still got denied. I was told by Mrs. **... because the original checking account has closed back in November I would need 1,000.00 to be considered. Then I was told I had a delinquency on my credit which was totally false because I called all three bureaus... Spoke to TransUnion and was told I have NO delinquencies on my report.

I've been banking with Fifth Third for 7 years now and have had so many bad experiences with them it's not even funny. The only reason I'm still with them is because I travel so much it's extremely difficult to go through the motions of changing banks. Today was the final straw. First off, this bank will fee you to death. ATM fees, monthly fees, overdraft fees and more. Yeah every bank has these, but they advertise free checking and free ATMs. I've never seen the free checking and they have no readily available ATMs anywhere except the bank itself which is nowhere near my house or job.

I was a co-signer on a 2nd Mortgage on a property that was sold in a short sale almost 4 years ago. The 2nd Mortgage was restructured into an unsecured loan which I am still currently paying on. 5/3rd is reporting it as a short sale, which is incorrect. I have sent a dispute letter to the 3 major credit reporting agencies, and 5/3rd still will not change the way they are reporting this loan. Again, I'm still currently paying on it.

This bank is a joke!!! They are HORRIBLE and rude! They are condescending and do not work with customers. I would NEVER recommend this bank to anyone! Trying to pay my bill is like jumping through hoops every month. Always problems with the online system! They charge fees for everything! I avoid having to deal with them at all costs! I dread my car loan payment due date because I know every time I have to pay it, it will be headache. HORRIBLE customer service! DO NOT GET CAUGHT UP WITH THIS POORLY MANAGED BANK!!!

OK, so... in my experience, Fifth Third is the worst bank ever. I have had countless issues caused by their complete lack of concern unless it involves a threat to them receiving funds. Some of those instances include the teller keying in the amount of my cash deposit wrong, and putting my account $6000 in the negative the week before closing on my home. Refusing to fix it immediately and forcing me to wait 5-7 business days for it to "fall off"... Allowing someone to make a fraudulent charge of several hundred dollars on my NOT YET ACTIVATED CARD in TEXAS, not notifying me until AFTER APPROVING the charge, then forcing me to wait 5-7 days to reverse the charge. The solution they gave me was to sync my accounts with overdraft protection to transfer money to my checking from savings so I would not be in the negative... I suppose so a thief would have access to ALL of my money, not just some.

The absolute worst customer service quality I have ever experienced. I typically am not the type of person to complain but this bank has horrible customer service. They are rude for absolutely no reason and are love to hang up on you. I had mailed a payment that for some reason they hadn't received so they proceeded to call me on Sunday morning at 8:14 am to inform me of the problem, which was fine but then after hanging up they proceeded to call back 4 times within a 2 hour period and when I explained that I had already talked to someone they straight hung up on me.

Not only is it very difficult to get an actual person on the phone. The website is not intuitive. I have had an auto loan with 5th/3rd for 5 years. I asked Olivia, an employee for the name of her supervisor. I was told he wasn't in. 3 minutes later Josh (the supervisor) got on the phone. I asked Josh the name of his supervisor and instead of answering a simple question he restated a policy and hung up on me. I suggest that the heads of this bank go through their own process to see how ridiculous it is and maybe teach your staff some customer service.

Where I work we have a direct deposit option which I signed up for. My problem is others here where I work also have direct deposits in their banks. Well on Tuesdays, my coworkers can show me their deposits which aren't available for them to use until Wednesdays each week. 53rd doesn't even show my deposits until Thursdays. Last week I had an electronic withdraw taken out late Wednesday which didn't show in my pending at 1pm that day. I had cash in my wallet and could of made a run to the bank. I was charged an overdraft on that withdraw, when my co-workers can use their check on the same day. I feel 53rd had my money in one hand and pushed an electronic withdraw through with the other hand to charge me fees.

I have had to deal with overdraft fees from this institution that I have been attempted to pay off for over a month, and they are applying repeat fees. They have charged me over $260 in fees for the same $3.49 transaction.

I have had one too many bad experiences with this bank. I've been with them for approximately 4 years now and all I have are complaints and I feel very under appreciated. I know that I could bank with them for 30 years and they still wouldn't value me. They do not do anything for their customers and there's no such thing as a loyal customer here. They will make you feel in position to them rather than them in position to help you. The Tellers at the branches are usually very nice just like every other bank but that's the only nice thing I can say. If you ever really need anything outside of banking per usual you're SOL. This company does not value their customers.

My wife and I have had a horrible experience with Fifth Third Bank. I would stay as far away from this bank as possible. The customer service is terrible and they tell you one thing and do another. They have taken unauthorized charges from my bank account, with direct deposit, on a car loan. They owe me and my wife over $650 dollars and have gone MIA. We will be reporting to BBB and anyone else we can think of. I would never do business with this bank and hope others stay away.

I have 2 mortgages with Fifth Third and last year 2016 they screwed my monthly mortgage up twice which affected my credit score. I made multiple calls and months later it took going to the president's office to get them to fix the mess. My insurance was about to be cancelled due to not being paid by Fifth Third. Now in 2017 I made a mistake on my payment and I shorted my payment by $2.00. I was notified I was short so I paid the $2.00 shortage over the phone. Well my $2.00 did not get applied so I got hit with a 30 day late which hurt my credit. Fifth Third will not take care of this latest issue. Very very disappointed, I feel like I'm in prison to Fifth Third.

Despite getting my PMI removed by paying down my principal, I was charged 3 PMI payments. Despite talking to a) a supervisor who promised to get back to me within the day - it is over 10 days, b) leaving multiple messages for the escrow supervisor who helped fix the bank's error when I made the principal, and 3) leaving a message for another supervisor. I HAVEN'T HEARD ANYTHING FROM ANYONE. So, I filed a complaint with the consumer finance protection agency and will file a complaint with BBB and any other organization I can find until I get a response. Oh, and by the way, I have had my mortgage with them for 7 years with a perfect payment record. Nice way to treat your customers!

Customer Service is non existent. I have been a long-time customer at this bank and needed little to no customer service for approximately 10 years. The moment I did need help with something every customer service person I spoke with transferred me to someone else and was ultimately unable to help find a solution to the problem that I was having. I closed my Fifth Third bank account and would recommend this company to no one ever.

What I thought was good service at first turned out to be a nightmare 6 months later. Gricel assured me multiple times that my gap insurance would automatically carry over from my original loan to the new loan. She sounded like she knew what she was talking about and said she wasn't new to the business. Fast forward 6 months later, my car gets stolen from in front of my house while I was on vacation. I submit a claim, Allstate of course doesn't cover 100%. Difference should be covered by gap right? That's if it transferred over as Gricel stated multiple times.

I have been a customer of Fifth Third Bank for about 2 years now. I must say they have treated me professionally and I have never had a problem with them. I have many accounts with them and their online banking system is excellent for sure. One thing I must point out that Fifth Third Bank has an excellent security department for sure and all of my accounts are extremely safe, secure and protected. I highly recommend them for sure as they are again a great bank to deal with and do banking business with. 5 Star rating for sure!

When I first acquired my auto loan with 5/3 Bank (3/2015), there was no online option to make my payment, so they gave me a payment book. Not a big deal, but I thought it was strange for 2015. A couple of months ago, I found out that I was, in fact, able to pay my bill online. So I contact Customer Service to set this up, and I am so excited about not sending an actual paper check, that I throw away my payment book.

1st to start off the over drafting totaling -$1499.00. I deposit a check on Sat. at closing. And then make a deposit on moblie app. Sunday. Keep in mind the standard Banks want release funds for 5 business days. So they release funds Monday then after they cash that check, they then put my account in overdraft, charge me 111.00 then deposit my check, which now they have set me up for them over drafting me 999.00. Got direct deposit and they put my check towards their fees. I have NO money now for 2 more weeks and my account is still 810.00 overdrawn. Have NO money for food, gas, car payment.

I would like to take a moment to share my story with you... I have been banking with 5/3 for ~15 years. On Friday 2/17/17, my husband and I had our checks directly deposited, as we have for many, many years. I proceeded to pay or monthly bills, as I normally do. I realized that I needed to transfer money to the account to ensure all the payments were covered, as well as a little additional to cover living expenses for the next two weeks.

I'm so disappointed by the way I got treated by the customer service representative. Even though I choose this bank for loan. As soon I'm done with this loan. I will never return and not going to reference my friends. THANKS KIM for you below average service.

Being a former Cincinnatian, I was pleased to do business with my old hometown bank when I needed a mortgage loan for a vacation home. Worst experience with a bank in my life. Application and loan initiation process was about same as other institutions I've worked with but ongoing customer service, responses to routine report requests or information, online navigation was absolutely and unforgivably abysmal. It is a wonder they remain in business. Account access was inexplicably roadblocked by red tape. Lengthy phone conversations with very unhelpful reps that should have been easily handled online. Never again!

We had a credit card with Fifth Third and paid it off so the balance was $0. I'm looking at my checking account and see where they've recently taken out our automatic payment of $38 after it had a $0 balance. In my mind, that's stealing my money!! I called and they told me their automatic bill pay system will still take out the payment If it shows a balance on the statement. What is this... 1995??? Your system doesn't update daily?? It updates monthly??? When I called they said I could keep a credit of $38 on my card (NO THANKS!!) or they would send me a cashier's check and it would take 3-5 business days. So you can take out my money immediately from my account but you want me to wait a week to get it back when it wasn't my fault!!

Avoid like the plague! This has to be the worst bank I've ever dealt with. First off they don't send out monthly billing statements and their online banking doesn't work. I can never get a hold of a rep to fix it. So tragedy happened. Wife had a stroke. Lost her job. I missed a payment but then got it together and started making regular payments again. Got a call from a customer service rep. I told her the situation, and that I wanted to bring the account current in 3 months when I receive my tax return refund. The rep was nice, looked at my account, said I qualified for a deferment payment plan and then after 20 mins transferred me to loss and litigation. Not so nice rep there. She told me I do not qualify for any sort of deferred plan and that I missed two car payments 4 months ago. Making me almost 3 months behind.

Fifth Third bought my predatory-based mortgage, so I didn't have a choice in dealing with them. I had a balloon payment maturing in November and started trying to get it figured out early. When I called it to discuss, they either played stupid or weren't playing! They repeatedly said it was a second mortgage, but then acted like they weren't sure. They would send me from department to department taking approximately an hour of my time and giving no answer. I was current with them and with every creditor. After many calls, they told me my only option was to go through loan modification. I later learned from one of their senior loan officers that they had a program that fit me perfectly and THEY HAD IT AT THE TIME I WAS BEGGING FOR HELP.

Anyone wanting to do a lawsuit against 53 Bank please contact me. I will participate. Email **. They don't care about their consumers' charge fees that don't make no sense. Even worst they don't deal with you directly. In my case, they dealt with the dealership for my car loan and never called me once before lending me the money. Long story short I got scam by dealership and 53 Bank failed to contact me before they accepted to have loan with me. I trusted the car salesman to get me a good bank which was huge mistake because he got me with 53 Bank which is not even located in my state. I cancelled insurance on my car and they are charging 1100 because of this. Ridiculous. Beware of car dealerships, professional scam artist, and 53 Bank. Plus I contacted the senator of my state with this issue. I should get a response soon.

wasn't the one they came with the reg purchase 12 month 0%. I thought I had the letter for it, but threw it away a while back ago. So now I am basically stuck!

I used the inside ATM (not in a lobby but on the floor of the inside lobby) to get $500.00 out of my checking but I didn't see where the money comes out (UP TOP, I found out) (Not in front like the outside ATMs.). So clicked yes for another transaction thinking it does everything at the end. I put in my 360 debit card and heard a click and saw where the money was going back into the machine and I couldn't stop it. I notified a loan officer that was putting up a Christmas tree close by immediately and she said wait until next day to see if it debited acct. I said audit it now and look at camera photos now.

We paid off a vehicle with Fifth Third Bank in November 2016 and have to date not received a title. The title was held by the state of Texas as an E-Title. In order to get a certified copy of the title we would have to present the state with an original release of lien. We were informed by Fifth Third bank that their policy is to only fax copies of the release of lien, which would not provide us with an original. In checking with the state tax office, we were informed that Fifth Third bank had never sent them a release of title once the vehicle was paid off. In the meantime, the vehicle has been sold twice (which is legal as the title was/is held by a bank) and has been impounded by the border patrol for lack of metal plates when crossing the US border. To all other dealers out there: Beware when paying off auto loans held by Fifth Third Bank.

I'll make this short and sweet. I have a credit card with 53 bank. I have great credit, overall and never missed a payment with them since 2008. I had a balance on my card recently. I made a payment online and accidentally duplicated the payment. Not a huge deal, but this was a 500.00 payment. I called customer service to discuss. (A few calls later, and personnel) I was given the final answer that I must go into a branch to handle this. After going to branch, I figured all was handled. They were to leave 1 payment in place and refund me 500.00. Sadly, a bank can't refund via ACH (but they can take the payment of course). So I had to settle for a check payment via snail mail.

I used an incorrect routing number when paying my car loan and was charged a $20 NSF fee. I asked Fifth Third to waive this fee as it was my first time receiving a fee and it wasn't a true NSF because the routing number didn't match the account number, so money never got debited from my bank account. I corrected my error and made the loan payment on time. Fifth Third refused to waive the fee. Many other banks give a one-time waiver to customers, I was not granted this courtesy by Fifth Third and am discouraged in their lack of customer service.

I have 3 accounts with 5/3. They charge their monthly account maintenance fees to the account with the LEAST amount of funds and at diverse dates, so they can charge a non-sufficient funds fee of $37 on top of the maintenance fees. They also reject payments to debtors due to "not sufficient" funds, however they still charge the $37 "overdraft fee" for something that has not been paid. On top of that, 5/3 has the unfair and fraudulent practice of paying the "highest amount" first, making the customer incur "unnecessarily overdraft fees" if the payments were paid as they arrived. I would like to bring my case to court. Looking for others who have had problems with this bank to make a class action lawsuit against this bank.

This bank placed a hold on my account and returned items when there was clearly enough money in my account to cover the debits. The return showed "error correction, debit in error," when the error is actually the bank's error. I am have been waiting on a call back from 2 supervisors by the name of Vernetta and Jeannie in which neither have returned my call as promised. I am beyond livid and nothing is being done but lies being told by supervisors that probably aren't supervisors to begin with. Please take your business elsewhere as this bank is horrible. I've had nothing but a horrific experience and my issue still isn't resolved. This bank is unprofessional and they do not take care of their customers! Think twice before putting your money into this bank!

Don't know where they hire people who do not know anything about their job. After 10 years of having a mortgage against my condo at this joke of a bank, received a flurry of letters that they need a hazard insurance from me. So went ahead and bought a condo homeowner insurance which covers personal property/liability and fixtures. Of course, the externals, walls and common areas are covered by the master association. As everybody who works with insurance knows. Except the Fifth Third Bank people who don't have a clue. So they are writing for a thousand's time to tell me now that because I have a loan of certain amount, they need me to pay for insurance that covers the whole amount of the loan. Unbelievable. They spend all money to pay the sales folks and don't have any back office to speak of. The ** service in the banking industry.

I just recently opened up a bank account with this ripoff bank based on the fact that I thought nobody could be worse than Bank of America. I was wrong. They purposely hold transactions to post at a later date even if they are done with a debit card using your PIN number. The fees are outrageous and when you call customer service they are no help whatsoever. I can't wait to get my direct deposit so I can close this account and be done with them. Anyone looking for a decent bank to go to don't look at Fifth Third. They are straight ripoffs. I wish I knew how to start a class action lawsuit against them. They need to pay back all the money they ripped off of people...

DORMANT ACCOUNT-I set up a small saving account of $510 for my young grandchild. I received quarterly statements. I did not get a quarterly statement for the 3rd quarter of the year and when I did get the statement for the 4th quarter. When I did finally get a statement, I realized that I had been charged a fee for a dormant account which then generated another monthly service fee. The monthly service fee was assessed when the account balance was less than $500. By the time I did get a statement I had been charged $75. I was told that they were not required to send a notice to dormant account which may be the FDIC regulations. However, I would think that they were required to send a notice to me prior to the account become dormant. Nevertheless, this is certainly a poor business policy. I guess interest rates are down so they need to rip off their customers.

I have a car loan through this bank. They did not process my payment because it was not the full amount, including insurance that they added, which doubled my payment. My car has been insured since day one and has never had a change to it. This was an excuse to get more money. Long story short, they repossessed my vehicle and would not release it until I paid the insurance fees or proved my insurance had not changed. My insurance sent them a declaration page a couple of times on day 1. It took them 2 and a half weeks to remove those fees. Meanwhile, my car was still repossessed, and I was left without a vehicle the entire time. When I picked my vehicle up from the repo lot, it had been damaged. This bank had been a complete nightmare to deal with. Every single time I called, I would get a different story and a different amount owed. DO NOT trust this bank. I do not understand how they are still in business.

My advice is that no one, EVER do business with this bank who wishes to protect their own sanity and assets. I could fill up this page with great examples of how completely frustrating and incompetent this bank is - in training its employees to give correct answers, in taking responsibility for their own errors, in setting up user friendly online services or solving the simplest of issues when they arise without having to explain your problem to as many people and departments as there are dollars in your account. BUT, instead I'll just use ONE EXAMPLE and refer you to the other complaints herein regarding this bank. You should get a pretty clear idea from the volume of complaints here.

Had an account (2) checking and savings at this excuse for a bank. Came into branch to close accounts, however they only closed savings account not checking. I then get a statement from bank that they took out my money because my account was dormant. They took everything $100.00. Am a senior citizen and can't afford this. Anyway, they never notified me that they were taking my money. They said that they "don't send statements to dormant accounts". Duh. How was I to know they were stripping my account on a monthly basis? Duh again.

We have had nothing but trouble with this bank since we opened our account. We have had our checks rejected, debit card rejected and checks held causing NSFs, causing us embarrassment and loss of our hard earned money due to their NSF fees THEY CAUSED and then kept! Mind you at the time of the check rejections there was over 20k in our account! I highly recommend anyone and everyone, CHOOSE ANOTHER BANK! This one inept and potentially unethical.

We have a number of ACs with Fifth Third and due to the balances are some kind of "preferred" customer. Various personal bankers at Fifth Third (they come and go a lot) have tried to convince me to try their special MC, more points, etc. than what I have been getting from Chase. It was clear, I only redeem for cash, a credit to my CC. The first cycle, we got 5,131 points. Doing a quick and dirty computation to what I would have received from Chase, which would have been about 4,000, seemed pretty good on the surface.

I am a CPA with 28 years experience. Currently retired, I review my three daughters escrow account adjustments annual and rarely have an issue. This year I have had considerable difficulty with Fifth Third bank. The adjustment is two fold, one is for increases in payments made out of escrow and the adjustment if those payouts (property taxes, insurance, etc) increase. The second piece is the cushion the bank can legally maintain, two months of average payouts. The next year projection shows updated payments into escrow and estimated payouts identifying any month where the cushion is not projected to be achieved.

This company is awful with Customer Assistance and communication of dispute.... On September 16, 2016 I withdrawn money from Chase account, which is at the opposite corner of Fifth Third Bank which I am with both companies. So I walk to fifth third after withdrawing $300.00 to pay my credit card with Fifth Third. So I go through the drive thru and deposit my money into the ATM machine. The whole entire machine went blank.

We wanted to open an investment account with 5/3. I had talked about this with them for some time, arranged for money to be transferred, etc.. They keep messing up - missed an appointment, did not make a copy of legal documents, etc.. Now, they say they are wondering if this account is the best for us? Are they kidding?

Recently made a check deposit (on a Friday) from another institution through 5/3rd's mobile app. I was advised through a letter received a week later (the next Friday) that the deposit would be held for 10 days (from the date of deposit). However, the check had cleared the institution from which it was written and the money withdrawn by 5/3rd on the next business day (a Monday). However, 5/3rd would not credit the deposit to my account until the 10 days had passed.

Since I have purchased my car 4 1/2 years ago, not once have they sent a statement in the mail. Recently I had a few family emergencies pop up, second car broke down, death in family etc. Because I had paid my car payments late, I thought it was no big deal, and didn't think I would have to have a car repossession added to my list of setbacks. Well they repossess my car before I even get out of bed the day after Thanksgiving! Conveniently they were closed on the day they took my car. There was NO way to know where they took my car or anything since it was a holiday weekend. I had to drain my bank account to get my car back. The repossession fees were close to $700! For the next three months I will have higher than normal car payments that they will deduct from my checking account at their leisure. I had to miss a day of work to get my car back, so this creates another set back.

I have been with Fifth Third Bank for about a year now. And about six months ago I started somehow over drawing my account. Or so I thought! They have been taking out $111.00 dollars out of my account every single time I got to a 20.00 dollar balance! I am a truck driver, I don't make that much money and they steal from me. What I don't understand is that when I called them to get an understanding as to why they are taking that much money from me, they said because I keep over drawing my account! Which is a lie! I have kept track of my account every single day! These people are thieves! Do NOT I mean do NOT choose this bank, just whatever you do. Don't because they'll steal your money too. I'm getting rid of this bank as soon as I get home!

When I moved to a state that did not have Fifth Third branches, I tried to close my accounts. It has been months, and I still cannot close my accounts successfully. Because I was out of state, I was told I had to send paperwork directly to the branch. I received the papers in the mail and promptly sent them back. I waited about a month, and never received confirmation that the forms were received, or a check for the remaining funds I wanted to liquidate. Following that, I emailed the bank several times to follow up. For more than a month, I went back and forth trying to close the accounts to no avail. I then learned that I could liquidate the funds via an external transfer. If my balance was exactly at zero, they could close the accounts online without the need to work with the local branch. However, as soon as I did that, I incurred significant overdraft fees - one fee was $50. There were others as well.

My father banked at Fifth Third, and lucky for him he didn't know that they would refuse to allow my mother, his widow, access to his accounts. It has been over a year, and they have refused to even send a statement or tax documents to my mother. In fact, it took over a year for them to admit an account existed, despite the fact that I traveled across the country to provide a certified death certificate in person as they demanded. And they now want my 80-year old mother suffering from dementia to do the same. I don't know if they're incompetent or if they're thieves, and it doesn't really make a difference. It is sad that in a time when big banks are gobbling up most of the smaller ones that one of the few remaining regional banks is treating customers far worse than its larger competitors. I would think twice about choosing to deposit money in this bank.

On Nov 09, 2016 was using my debit card to withdraw funds 200.00. Balance was over 4000 dollars in account. When card was entered message said security violation and card was confiscated by machine. Went in to bank, manager Steve said since it's not a Fifth Third card that I would have to contact Brink's. There was no help in retrieving my card. Was told to cancel card and get another from my bank. Could not retrieve funds from my account. Had to cancel my card and of course all of the accounts associated with the card. Fifth Third does not know their own policies and could care less for a positive resolution of my complaints. Could not retrieve card or withdraw funds from my account. Would not return my card even though I had all positive forms of identification verifying my person. Do not trust Fifth Third.

To those who own a Fifth Third Bank 360 card there is an issue going on. I purchased a power supply board for a TV (Ordered September 15, 2016 - order # ** for $71.49) from Amazon.com. All this that I am going to write, is because I have contacted Amazon and Fifth Third Bank 3-way calling. When you purchase something at Amazon.com, Amazon then contacts the bank to obtain an authorization. So, the authorization is approved, the part is available, Amazon ships the part, and after the part is shipped, that is when Amazon charges the card, not before. The bank then debits the money for the purchase, but here is where the problem starts. The bank also hold the same amount, which is the authorization for 10 days, so if you had $100 in the card, the part cost $80, you are suppose to have $20 left on the card, but it's not like that.

I requested a new debit card almost 3 weeks ago. They took the 10 fee out on the 24th of October. Was told 5 to 7 business days. As of yet no card. Every time I call they tell me that since it's under my wife's name (my account) they cannot tell me anything. Today a personal banker from the bank told me that she was going to order a new card be sent to the bank itself that my wife should have her card within 2 to 3 days. Will see...

Been depositing to my checking account from my PayPal account for years without any charges then today I deposited $65 to my checking account from my PayPal account and got charged 45 cents. Really now you start charging me for depositing money into my checking. Been doing this for years no charges. I guess they wanted to try to find a way to make new money. I guess the house wins every time. Now you get charged eBay fees then PayPal fees, now Fifth Third fees - guess everyone wants to drink from the well.

I would never imagined to have run into a problem such as mine until now. Have been with Fifth Third Bank for almost 5 years now and have never been late on any payments. As a matter of fact, we pay a little extra each month so it ends up being a 13th pmt for the year. I had made a payment in June 2016 via billpay and it was short $15.**. Received a notice from them that it was "past due". Called in and rep was not able to resolve so I talked to a supe. He figured a solution that he would shift the extra payments I've been making to make up the difference. It would be backdated to the June pmt and all would be fine. Two months later, I received a notice that the account is past due for 2 pmts. Now mind you, the mortgage payment goes out like clockwork via billpay. AND I have never been late on any of my credit accts since establishing it when I was in college over 25 yrs ago!

I have never in my life walk into a bank and the tellers be so rude and make you feel so unimportant. Today I walk into a fifth third bank in Charleston WV and it was terrible. The tellers makes you feel like you're on their time. I thought maybe it was just the bank in Detroit, so I couldn't wait to get back home. Then I found out it's just fifth third, period... They make you go through double doors that lock you in which I feel is unnecessary. It's those miserable employees people. They know that is robbie fifth third. I have been to every fifth third in the Charleston WV area and they are all the same - you're on their time. I ** hate Fifth Third. Can't wait to go to another bank Can't leave yet but soon... Thank God I will never have to see those rude ** people again...

I transferred money from my GoFundMe acct to help pay for transportation and moving expenses. As I am a single, disabled mom of an autistic disabled 19 yr old... The money $329 (as it was $360 but GoFundMe charges to pull $$) transferred to my checking acct and as soon as it did Fifth Third Bank pulled it to pay my Easy Access Acct as they said it showed as a "direct deposit" and there is nothing we can do. I DIDN'T KNOW IT WOULD SHOW AS DIRECT DEPOSIT! They didn't care!!!

In 2012, my mother had a stroke. After a very difficult year with her in rehab and needing constant care, we found a wonderful place for her to live. She went to Sedgebrook in Lincolnshire, IL. Within Sedgebrook was a branch for Fifth Third bank. Because she could no longer drive, we thought that opening up an account for her there would make her life easier. Because she was having trouble writing anything (she also developed Parkinson's), I told her I would help her with her banking. I drove her to the larger branch in Lincolnshire and we set up a joint checking account so that I could help her write checks if need be.

Yesterday morning I happily walked into a Fifth Third Bank branch and paid in cash the payoff amount for my auto loan initiated in 2011. After 5 years of on-time and complete payments, I was excited to have the vehicle paid off and have my title electronically released so I could go to the DMV to print my title. I had two interested buyers looking to purchase the vehicle that afternoon.

I've had a car loan through this bank for nearly six years. I am nearing the final payment and it occurred to me that I've never, not once received a statement, not even an annual one. I called requesting a statement and was told they don't do that. So if someone were using a car for business there is no statement to claim the deduction. When I used my own amortization schedule, the interest rate I was quoted by the dealership does not match the payment amount they came up with. Are fees added to my loan without my knowledge? I'd have no idea since they were so uncooperative. I finally insisted they send me a statement and all I got was a payoff amount! Never in my life have I seen a more unprofessional finance company! My next car purchase will be financed elsewhere no matter how low their interest since I can't trust them. Don't deal with this pitiful bank!

I opened some business accounts and personal accounts with 5/3 in early 2015. To sum things up, 5/3 makes my negative experiences with my previous bank, (JPM Chase), seem like a picnic. Looking forward, this bank will hopefully face a worse wrath than Wells Fargo... (perhaps actual indictment?) In a nutshell, 5/3 seems to have raised the bar on the ways and the extents to which they can financially ** their patrons. In the short time I have been with 5/3, I have had a personal credit card account opened, without my knowledge or permission, incurred so many "overdraft fees on top of overdraft fees," that those I tell, think would be impossible. Nope, they got away with this, and more.

I frequently would do cash deposits at the ATM since it was convenient for me. One day the machine shut down in the middle of my transaction. After about 10 min of waiting I went into the branch and they told me there was nothing they could do but if I call the dispute number they would see that the machine was over and put the deposit in my account. They credit my account that day and then a month later took the money back. I called. They told me that the machine wasn't off. I asked them if it would have given it to the person who came after me and they told me it was impossible. They could see me on camera doing a transaction, I know they could see in their system that I chose deposit.

I called to dispute fraud charges onto my account. It took 53rd 2 months to complete the fraud case. Meanwhile they advised me that a provisional credit will be given on the account during the investigation and that no need to make a payment will be required. After the 2 months they send me a late payment noticed for the same 2 months and reported me to the credit bureau, I have never been later in my life since I was 18 yrs old and on top of this they have charged me interest for the same 2 months that the investigation was going. It's been the worst banking experience in my life. Now I know why the name of the bank is made out of numbers due to the fact that this is how this bank operates. It all about taking advantage of the client and increasing the revenue, not taking in consideration the client needs etc...

This bank is money hungry. Don't waste your time trying to do busy with them! They will take a $3 charge and turn it into $50 instantly. They only give you 3 reverse charges. Saying it makes it fair. No! It does not. It makes them more rich! This company is a shame! Whoever owns this company should lose everything they are entitled to.

As I have been having issues with my computer, I chose to call the bank to make an "over the phone payment". After having given the representative all of my pertinent information (social, banking, etc) the phone went dead. I did not receive a call back from the original representative (Amanda). I called the bank back and spoke with Montez, who was nice enough; yet highly limited in his ability to assist me. The experience wasn't criminal, just highly incompetent by an organization in the "money lending" business. I would not use this bank again for any financial dealings based on this experience.

Fifth Third Bank kept calling at my home, when I pick up the phone automated recording will ask me to call a 800 number to discuss my account. So I called the bank. Apparently the check I had mailed about 10 days ago had not been posted to the account yet so I was late. The Customer Service woman was very rude and demeaning. Rather than trying to figure out if they received the check and not yet posted or what is going on she kept telling me that my account was late and her tone of voice implying that I was lying about mailing the payment. That is not how one treats a customer. I have auto loan with Fifth Third and once I'm done making my payment I hope I never have to deal with these people again. I will never do any other business with this bank and will not recommend these people to anyone. Very rude and demeaning to customer - this is not a good customer service.

I have an auto loan with Fifth Third. I missed a payment back due to switching from one place of employment to another that resulted in a pay gap. I called auto loss mitigation to get this resolved. Their office hours conflicted with my work hours so I requested we correspond via email, or if they called that they leave a message as to who was calling. Fifth Third was not leaving a message when they called until I requested that they do so. Even after I requested they correspond via email because of our conflicting hours and time zone differences they still did not do so, nor did they explain/state that they couldn't. After submitting the necessary forms and NOT hearing back from them I assumed everything was settled... until today, 8 months later when I receive a letter talking about a "serious delinquent" account.

So here's the story... I had some charges on my account in question, they were from some subscription that I had already cancelled, I called the bank and reported that these charges need to be reverted and checked into... they said they will revert the charges and also look into investigations as to why this subscription was not cancelled on their side, they reverted the charges, this was a few months ago. I saw the money show up in my account, it was about one hundred to two hundred dollars' worth of charges, so again, they got the money back to my account, but now as of September 10, 2016 @ 1:10 am, I go to deposit my work check into my account using their "take a photo" of the back and front of my work check.

Rip off. They overdraft me $75 for overdrafting 16. Really? Please don't sign up for 5/3. They will steal from you if you don't use the card.

This all started in January 2016. We had a substantial amount of money in this bogus bank full of liars and criminals. I'm not joking. We tried to get it out of this bogus bank to put in a bank in another state we were moving to. They said they had to hold the funds for a month to verify the money's origin. Now mind you the money has been in this bogus bank for 15 years. Now they have to verify the origin? Well after a month they still wouldn't release it. They kept telling us it was wired to us. We kept going to the bank and never a wire. This was going on for an extra month now. LIARS. They would constantly come up with lie after lie about why it wasn't released. We hired a lawyer. Now this is going on for six months with us having a lawyer. Constant lying about everything to the judge and stalling on releasing the money.

I had an auto loan with them and injured my back and was out of work for 10 weeks. I tried to offer small payments but they stated that they wanted the entire balance due or they would repossess my car. So even though I was working and offering payments and would have the money in less than a week they repossessed my car anyway. Also their online system is impossible to deal with. I don't think this company will be in business for very long.

At the beginning of July I received a phone call from the bank that I had not paid my mortgage. I told them that I had never been late and why are they calling me. They starting harassing me. "When are you going to make your payment? It was due at the first of the month." Skip to my payment that I have been making and they have been accepting. I guess I pissed someone off because the next thing I know I received a phone call on August 3 saying I was 13 dollars short and they were reporting me to the Credit Bureau. They held my payment and did not call me until after the payment was over thirty days. What type of bank is this? Are they going under and desperate for money? I called and spoke to Jessica and the Manager Michelle - ** and I'm convince this bank must only hire rude people.

This bank must get some sick joy out of their messed up, ever-changing excuses for charging multiple overdraft fees. The rules should be cut and dry, but they are not. The "bank" uses their mysterious discretion for everything, and after you wait for 30 min-1 hour to speak to someone, they can never help you. They never know anything. All that they can say is that everything is up to "the bank".

I had my home financed through 5/3 Bank for several years. I refinanced with them at the end of last year. I have a fixed interest rate. I have my taxes and home insurance in escrow. When I refinanced, they added home mortgage insurance, which I did not have on the previous loan because of the equity I have in the home. They said the law had changed and I would have to pay it. Four months ago, they raised my payment $60.00 per month. They said my escrow was miscalculated. I caught that up and they added late charges because they did not know how to apply my payment. A month later they went up another $100.00 per month and when I make the payment they raised before, they don't know how to apply since I don't send the extra they keep charging me. There are enough complaints here to have this company looked into. By the way, their slogan is THANK YOURSELF LATER!!!

We initially refinanced our home with Wells Fargo, then they in turn sold the mortgage to Fifth Third Bank. Like most mortgages, there is a 15 day grace period. If our pay comes on the second and we pay then, we get harassing and threatening calls from them daily. JUST so we are clear, WE HAVE NEVER been late, and nowhere near the 15th day, but they treat us like dead beats, our credit is in the high 750's and yet we are treated like we are bums, God help you if you do not make that payment on time. Terrible customer service as well, DO NOT USE THIS BANK PERIOD.

Their customer service is horrible & apparently Fifth Third does not care. Every rep is demeaning, disrespectful, lacks knowledge & talks over the customer. Most requests to speak with a supervisor are denied with the excuse there is nobody else here you can talk to right now. The few times our request to speak with a supervisor was granted sadly they were even more demeaning, more disrespectful & just as uneducated. We have had our mortgage with Fifth Third over 3 years & have never been late with a payment. We are currently shopping for & will pay to find a new mortgage company solely because we literally cannot get anyone to 'look up' from the script they're reading, view our file & see Fifth Third alone has turned a very insignificant issue into an ongoing nightmare.

We recently deposited a rather large sum of money from my account to my wife's due to closing on a home. It has been withdrawn from my account but 5/3 does not show the deposit over 9 days later. They also cannot give me any useful info. Chase is way better.

In the process of selling our home, the buyers are using Fifth Third for their mortgage. As a seller, I never thought I needed to take into consideration the buyers' lender. The appraisal ordered by Fifth Third came back below the offered price. After reviewing the appraisal, we pointed out blatant errors (including a home comparison not in the same city limits and failure to use an in-contract comparison in our neighborhood for the exact same model home, same square footage, built in the same year). Fifth Third would not allow us to have another appraisal at our own cost, which is an industry-acceptable practice. We even offered to have them select the Appraiser Company and we would pay for it. When we asked for a copy of their policies that state they never accept a second appraisal or a list of the conditions in which they do allow it, they will not/can not provide it.

Had several accts with this location (Huntersville NC Branch) and did a lot of business with them. Had another acct at another bank. Which I had plan to move all accts to Fifth Third. However they made a mistake and charged me $74. They did refund half back to me. But I had to pay the other half. Spoke with a rep at the location and she said nothing I can do except pay it. Contacted Home Office with full details and information to contact me. Never heard from them.

I open a Fifth Third checking and saving account in 4-6-16 and the promotion stated if I make 3 online payments and have my automatic check deposits they will deposit 200.00 into my account. After 3 months well I paid all must of my bills with the bank card online. Also my check are deposit into the account the promotion came through my employment. But I was told I did not make the online payments. I pay my AT&T phone, internet and cable my insurance and purchases all online with my bank card. So why are they not giving me the 200.00 dollars? This is wrong. Very unhappy about this.

Went into the location for a card cancellation. Days later find out the card was not cancel - had to go out of my way to re-cancel and was rushed off the phone by women representative. Also I requested them to not tell an associate I don't prefer to work with them any more. They stated "they will not and he will not know. A new person will help you." To find out that they were gossiping to the guy about that I did not like working with him. So I have been lied to, wasted time, and rushed off the phone, does not seem this location has much care or disregard for the customers. Very dissatisfied.

I am writing this letter to you to let you know of the horrible experience received at Fifth Third Bank on 1250 N Green River Rd Evansville, IN 47715. On 7/6/2016 I drove up in the drive thru to deposit and withdraw cash with my daughter and grandson. This was my daughter's pay check and accounts. I gave check signed with her bank card along with her ID. This process we go thru every two weeks. My daughter has had account with Fifth Third Bank since she was in middle school. She is now 20 and has account now also for her son at this bank. We have never been asked to complete a deposit ticket before. This is something that has always been done for her and she has only had to sign if she received money back. On the 5th Teller ** was the recipient of my daughter's business.

My husband had a car loan with Fifth Third Bank in Cincinnati, OH and paying the car loan diligently. We had two more years on the loan when he passed away suddenly. As his wife, I continued to pay the loan in the same manner and was a week early. I got a call from First Third and how they knew he passed is beyond my understand. They were demanding, cruel, cold and heartless! There were no condolences. They told me that according to the contract only my husband is allowed to pay monthly and I am either to pay the entire amount now, or go get another loan at "another bank." According to probate laws of Connecticut, where we live, they were not supposed to call the family of the person who took out the loan, but the estate, so they were calling us illegally. Our probate lawyer advised us to continue to pay the loan as we have been doing.

I had the misfortune of my mortgage being sold to Fifth Third Bank. Their customer service department is atrocious. People can't wait to get you off the phone, they don't care if they have solved your problem. I was unable to register an online account without being locked out of their system. Their automated system that answers your call doesn't recognize numbers you press so you are stuck in a loop of computer operator messages. I tried to refinance my mortgage with them at one point and there was zero follow through from the agent. It was so bad the manager took over the refi process and apologized for the former agent's mishandling. I can't wait until I can refinance with another lender and get far away from this bank.

This all started 5 months ago. We received a letter from 53rd Bank to refinance a loan ($50K) we already have at a lower interest rate. It was suppose to save us about $50 a month. We said great, why not. I am retired and my wife and I work part-time for the school sub system. The only income we have is social security. The bank has given us the run around for 5 months requesting document after document that we have provided. They wanted our pay stubs from the school which we provided. Now they tell us it is in the wrong format.

I made a large deposit Friday evening and I was aware of the hold and I spoke with Natalie the teller whom I usually go to! Yes I'm aware of the negative balance we had that because of the situation of our car no excuses. But I'm currently not working my husband is the only income right now and has been for about a year due to my medical history, I will have documents if need be for records, but as you can see every Friday there is a direct deposit so I don't understand she made me aware Friday she would let me know Monday that she would call and verify funds on the check and if it was good she would take care of the hold! She took my number and said she would let me know.

Needed to pay off the car, get the title, and remove my name from the asset. Time is of the essence! Logged into the account on Friday and saw a payoff amount. I decided to call and verify the amount before I made an ACH transaction. Customer Service insisted that I could not do that and I would have to travel to my bank and institute a wire transfer or send a check. I decided to pay it off through the website anyways. My payment showed as PENDING. 3 hours later I logged back in and the payment disappeared! No evidence whatsoever that I made a payment. Wrote to them through their secure mail asking what happened to the payment. No answer at all. Looked under contact us and saw that customer service was available Saturdays 8am - 5pm.

I constantly have to go thru 7-16 people to get a problem solved... even something as minor as an address change. Fees are incredible. Just a terrible experience. Closed all accounts.