Fidelity Investments Reviews

I have had Fidelity Investments for about 5 years. Online is easy to use, has many training webinars to help beginners. Very easy to buy and sell investments. Help with Planning and retirement. I Love Fidelity!

Fidelity allows their employees to give you incorrect information and the executive do absolutely nothing about it. I made a $10.000 decision based on the information provide and turned to be a bad one because Fidelity employee provided me with accurate information. This week they lost my rollover check and I have to pay another $25 fee to get priority so it could be tracked because Fidelity has no way to track and check once it leaves them. BAD BAD BAD Service, DON'T TRUST Fidelity.

I made an appointment with a Financial Planner at Fidelity named Munira ** - she told me that "NO MATTER WHAT YOU HAVE TO PAY TAXES ON ANNUITY DISTRIBUTIONS". When I pointed out that's not true... she got all upset and said "well, sounds like you don't want to take my advise".

The only thing I ever had there was a health care mutual fund. It was one of the first things I invested in back in about 1992. Because mutual funds seem to have the way of the buggy whip, ever since the introduction of more liquid and more focused ETFS, it really hasn't done much so I decided to sell it. I have been trying to get it transferred from Fidelity after converting it to cash ten days ago. Still waiting. The chart of that mutual fund goes back ten years and over the 10 year time frame it's up about 99%. Going back to about 1992, it's only up $26,000 over 32 years. This struggle to get my money back has been ridiculously absurd.

I recently transferred funds from my Chase account to my Fidelity account, and I am extremely frustrated with the experience. Despite the funds being deducted from my Chase account and showing up in my Fidelity account, I am unable to withdraw them as cash. Fidelity claims the money is available for trading but not for cash withdrawal, which feels like they are holding my money hostage. This situation is unacceptable, especially since the funds were transferred from my own account. The lack of transparency and the inconvenience caused by this restriction have been incredibly stressful. I expected better service and clearer communication from a reputable financial institution like Fidelity. I hope Fidelity addresses this issue promptly and reviews their policies to prevent such occurrences in the future.

For personal expenses I needed to send an international bank wire. The bank wire team question this and without offering any evidence restricted all my accounts. Then because they could find hard evidence lifted the restriction so I could take care of my 95-year-old mother. When I did that to send funds to her checking account they put the restrictions back on and then closed the accounts. This is grossly unfair and hurtful.

My cousin gave me Power-Of-Attorney when she was diagnosed with terminal brain cancer. Fidelity was the only company that gave me any problems, making it impossibly difficult to put the Power-Of-Attorney in place. They also blocked us so we can no longer do business online and have to do all business over the telephone, including checking balances. Shame on you Fidelity for treating a twenty-five year client with terminal cancer his way.

Fidelity suspended my accounts without notification and then could not explain why they suspended the accounts. While I am not a big trader, my purchase increased 10% while the clowns tried to figure out who was driving the car, which they never did. Also, they regularly make up answers resulting in multiple calls to get to the truth.

If I could I would give zero stars. I have been with Fidelity for years and has did a lot of transactions. I called to do a transfer from my ira and they said I had a balance from 6 years ago. I filled a report years ago but lets fast forward, when I called back to get my money they closed my account because this ** guy said "You are going to pay that 53 dollars." Mind you, I have taken thousand out. I go to look in my account and the gentleman stated, "We will not be doing business" and holding my money. I might add, do anyone know what I can do because this racism is getting real out here.

I was a huge fan of Fidelity Investments. We have (had) lots of accounts there and all of our money, and a financial advisor who only uses their platform. And, I thought their customer service, and technology, was the best, after reviewing several options. That all changed this week, and what happened is so egregious I want others to hear, and we are pulling all of our $$ (not a good week to do that, BTW).

If you manage your own funds, I think Fidelity's system is good. If you want to have your funds professionally managed, I think they come up short. Their in house advisors leave much to be desired. My financial planner sold me an annuity and told me to have the strategic advisors manage the rest of my money. The financial planner was worthless, and I could do just as well as the strategic advisors by managing my own finances and avoiding their 1.1% fee on all my professional managed funds.

Fidelity funds are mostly terribly tax inefficient. The mutual funds kick off massive amounts of capital gains as the managers have little to no concern about taxable events and buy and sell relentlessly. Yet, the returns of these funds - Fidelity Value, Fidelity Europe etc - are mediocre at best. In addition Fidelity's tax reporting is often inaccurate. It tends to record the sale of T-bills as capital gains events. Vanguard and Schwab do not. If customers really paid attention to their Fidelity statements they'd all flee the company.

FIDELITY INVESTMENTS SCREWED UP BIG TIME: On Nov. 18, 2024, we called Alex ** at Fidelity with an order to “pull out of the market” and go to “cash”. He scheduled us to talk to Lorenzo ** on the 20th. It was a difficult conversation with Lorenzo being argumentative and pushy. We believed the end result was agreed upon that in order to stay in a Managed Account, we would go to 20% stocks and 80% money market aka cash. They didn’t do it. Instead they went 20% stocks and 80% bonds. We realized it when the December statement came in and made multiple calls in an attempt to correct the allocation. We did go 100% cash at that point, thank goodness before the downturn. However, Fidelity has declined to even admit their mistake or apologize. Obviously, we are leaving Fidelity.

I have been with Fidelity for a large number of years. Recently I started day trading with a cash account there. If you're familiar with trading, I scale out of a trade taking profits with each sell order. Recently Fidelity started tagging my trades after my first scale out sale with Wash and increasing the share price. So now, with the wash tag all of the additional profits go to Fidelity if your trade is not at or above the wash price and you take a loss. Fidelity customer service stated trades are tagged with wash if you trade the same ticker within a 30-day window. That was an outright lie since I have traded the same ticker 2 months later and they tagged it with the wash tag and larger price.

Be very very extra careful when it comes to your had earn money. I was unable to get my funds when I demanded a withdrawal and I was never attended to and they stared declining my calls. I was unable to to bear it anymore then I handed over the case to ** and then I got my refund back after the authority has intervened.

I've used Fidelity for my IRA for 30 years, and they used to be a good company. NOW IT IS A DISASTER!!! The last straw is their forcing electronic statements on everyone, even if you don't want it! Today I got a text saying that, as per my request, they switched me to electronic statements. NO! I NEVER MADE ANY SUCH REQUEST! What is wrong with them that they force electronic statements on everyone WITHOUT OUR CONSENT, AND THEN LIE ABOUT IT?!!! I then spent 30 minutes on their chat system TO BE TOLD THAT I CAN NOT SWITCH BACK TO PAPER STATEMENTS!! I am furious!!!! I will be calling Schwab and my accountant today to start the process of moving all my accounts there. DO NOT USE FIDELITY! They used to be good, but now the customer service is absolute GARBAGE.

I see a lot of "day traders" in the feed. Makes sense about the one-star reviews. Company is pretty good. Been using them for thirty years and they've made me some pretty impressive returns. Their customer service could be better like a lot of other large companies but as far as wealth management is concerned; I prefer them over most financial management firms.

A distribution withdrawal left my account on January 2. It’s now January 14 and I have not received my funds. This should be a fundamentally easy transaction. I called last week and was told it would take longer due to the administrative process. Very frustrating. Unacceptable. Avoid Fidelity if you can.

This is by far the worst bank I have ever dealt with. The level of incompetence and poor customer service is shocking. Every interaction feels like pulling teeth, with unhelpful staff who seem uninterested in resolving any issues. Their policies are unnecessarily rigid, and any attempt to address concerns is met with red tape and endless excuses. Transactions are slow, online tools are outdated, and you’re left wondering why you even entrusted them with your money in the first place. Do yourself a favor—avoid Fidelity Investment Bank entirely. There are far better options that will value your time, money, and peace of mind.

Fidelity latest OTP function and workflow is broken if you are using international phone number. Fidelity failed to send or call back with verification code. You have to call customer service for a OTP code. In some workflow, it is even broken. For example, when you use authenticator app and tried to enroll. Again OTP required, with international phone number, you can't receive OTP and call customer service, then after customer service provide otp, you realize nowhere to input it. Very interesting experience and how useless Fidelity online team is...

I was told weeks ago I needed to start a calculation before I could start collecting my pension. They said it would take a couple weeks and I would start receiving my pension Feb 1st. Today I called and now they told me it could take 45 days yet until they have to "hand calculate" my pension. We live in a computer age and they are going to "hand" calculate it!! So when I call back in 45 days and still not done and told it will be longer I am supposed to sit and wait as they continue collecting interest on MY money?? I would NEVER EVER recommend Fidelity to anyone when they do nothing but string you along and continue to tell lies and yet collect interest on MY money!! Please don't invest in FIDELITY as they should be called Infidelity!!!

Deposited my state payroll check and they placed a 30 day hold on it. I initially called the "Lack of Customer Service" phone number and was told that I need to call back on Monday and they can help me sort it out. Come Monday I called and this time I was told that it is an error made by their Sacramento branch and only they can help fix it. That the state warrant was incorrectly coded as checks rather than state warrant. Per the rep, I will have to call back in 30 minutes so he can call the branch to have it sorted out. So like a naive person, I called back and the rep I got this time around, placed me on hold while they called the branch. 40 minutes later we were still on hold.

Hello, I have had Fidelity account for a long time. I was very disappointed today as I was talking to Ms. ** and as I am asking for help, not only she had an attitude and telling me that "I am telling you for the third time about your position in the account what do you want me to do?" while she is saying that she is in the wrong account giving me wrong numbers and that is why I was verifying the amount three times. It is not acceptable. Mistakes people can make but the attitude not good while you make mistake. Quality matters to customers.

I was banned from the Reddit "Fidelityinvestments" group because I alerted other members that their current settlement dates are unreasonably long. I deposited money Dec 6th and was told yesterday that it will not be available until after the 31st, not 3-5 business as advertised. I was also told "Fidelity is not a bank, these things happen, it's in our disclosure, sorry".

I’ve been a client for 15 years and recently I transferred a large sum of money into an active trader account. Some of it sat in cash for 5 days and I wanted to transfer it back to my checking account, which had typically taken 3-5 business days. Without notice that period for funds to clear to withdraw cash will take 3 weeks! The excuse was that people were setting up external bank accounts with checks and transferring the money to Fidelity. Again for 15 years I’ve used the same checking account to make deposits and now I’m expected to wait three weeks to verify funds to get that money back. I work in asset management and this is the most egregious customer service offense I’ve ever seen. I’m incredulous and looking into hiring counsel to advise.

So far I have spent more than 50 minutes, on the phone, mostly on hold, trying to get an end of year review appointment. My favorite attempt was someone informing me that his computer wouldn't him make any appointments. Currently just wasted 10 minutes talking to a woman who said she'd call me back with an appointment. (That call should have taken maybe 2 minutes?) (at least she didn't put me on hold). That was more than an hour ago. I haven't heard back. I'm going to cash out of Fidelity and buy Costco gold. I'm on my own.

Stay away from Fidelity. For my safety they withhold my check deposits between 1 and 2 months. Imagine depositing your paycheck and you cannot access funds for 1-2 months. They are criminals in plain sight. There are thousands of complaints around this issue as can be seen on the BBB website. The SEC is investigating this fraudulent company as they withhold customer funds and execute short investments for themselves (basically a free loan to them). AGAIN STAY AWAY THIS BANK.

I am sending this message to report unfair treatment. Just a few days ago I was receiving commendations and reassurance from Fidelity for being proactive and reporting a scam from a job offer and Fidelity seemed on my side. Now as of today, checking my account and talking to agents, I find that my accounts have been closed without notice and that is the so-called “right of Fidelity” without explanation. I find it despicable for someone who was a victim to continue to be further subjected to complications from someone who was supposed to be fighting on their side. I was nothing but honest and called Fidelity as soon as I thought there was an issue. I took measures to safeguard my account and Fidelity as I moved through the process and testing the waters with this job.

I have been a current customer of Fidelity financial for several years. After retiring in December 2023 I transferred my 401(k) to an IRA with Fidelity. I am currently in negotiations with purchasing property for a home that we are going to build. Prior to close. I contacted Fidelity and informed Fidelity that I needed $135,000 transferred from my IRA to the law firm. That I was handling the purchase of the property. The money was supposed to be there and assured the following day 24 hours later.

Do not work with this company! They will hold on to your money for a month. Say it's for your own security and make interest off of it. I transferred a large sum less than 24 hours ago and they said they have to hold it for 3 weeks. This is the most astronomical holding. I've ever encountered. You should have access to your own money! Horrible company!

They throw business away!!! STUPID. STUPID. STUPID. Setting up an account for my wife and it turns out she may already have an account with them? I am told to call Custome Service. Turns out she has an old account from years ago and she has thrown the account numbers and statements away. After 4 phone calls and half a day on the phone we are told to drive across town to their nearest office and show them her ID. SORRY, just opened an account with VANGUARD in 15 minutes. STUPID

I’ve been a customer at Fidelity for nearly 20 years. They apparently just changed their policy to hold deposits for 16 days. This has cost me personally and financially I will be pulling my money out of this institution.

OUTRAGEOUS!!! Fidelity now holds funds for 30 Calander days that are deposited by EFT or check. They give no prior notice and the funds will not be returned or usable for 30 days. Whoever came up with or approved of this bonehead idea should be FIRED. Their lame excuse is that "there has been a recent uptick of fraudulent activity". So, it takes them a month to figure out whether the transaction is fraudulent??? BEWARE

Beware. Whatever they were before they aren't now. Currently holding six figures of my money for 21 days, won't let me trade and won't give me my money back. FINRA was useless as expected. They are using my money to make money while I am unable to get access to it. In short, based on the forums they have been doing this for months. This violates EFAA, which requires disclosure and for all wires and ach transfers to process in no more than 2 days.

Fidelity uses outdated software and cannot complete transactions in timely fashion. I am a beneficiary and it took like 2 hours for agent to look at my beneficiary letter and my husband's death certificate.

Today I received the worst customer service ever…in my life. The customer service supervisor I asked to speak with regarding the issues that I have been experiencing for months with them was argumentative, and was speaking loudly and speaking over me. The information he gave me was in direct contradiction to the information the representative last week gave me. I have been calling every week for months and each time the person I talk to gives me information that contradicts the person from the week before. I tend to agree with the person that says they cancelled their Fidelity account to go with SoFi. I too only use them for banking and I too get the feeling each time I speak with Fidelity that they could care less about my business.

Fidelity leaked my social security and closed my account without giving me access to withdraw my retirement savings of over 10k. I have been on hold for over 9 hours and called dozens of times and they always say they can't provide any information or transfer my funds.

Fidelity had a data breach in which a "third-party" was able to access my Social Security Number, Fidelity Account Number and my connected bank account number. I called Fidelity's "hotline" where they read me, verbatim, the letter that they already sent me. In that letter, they failed to identify who the third-party was, how this happened and, specifically, what they were doing in the future to address this. I spoke with 3 different customer representatives, one being a supervisor.

Updated on 12/04/2024: Ironically since I wrote my previous review on Fidelity, I first received an email saying my application was not complete (obviously) and now I'm receiving random emails from Fidelty about an account I'm completely unaware of. This company is all over the place. It is borderlining on harassment especially after making it crystal clear in person and via their customer service via phone in a Fidelty office that I won't be doing business with them. As long as they continue reaching out, I will be writing a negative review.

I have question on getting a QDRO form for my attorney and was told it would be up to 3 weeks before someone would contact me to answer my question. REALLY, 3 weeks to just answer a question?. It’s totally absurd. Thanks for listening, Larry.

Fidelity has recently extended the time it takes to clear a transfer from an outside bank to THREE WEEKS. We've used Fidelity for our banking and bill pay for many years without complaint but this sudden and seemingly arbitrary change of terms is a deal-breaker. After two conversations with representatives I've come to the conclusion that they are actively trying to shake loose those of us who use them for banking only without trading, to which I say - mission accomplished! We're going with SoFi. 3 Days to clear and 4% interest with Direct Deposit. No brainer! See ya, Fidelity.

I was a customer of Fidelity for less than two months when one day I learned my account was blocked. I called the number they directed me to call. They told me someone tried to hack my account. I was on the phone with them for an hour and a half. They said, "Your account is blocked" but after answering many questions about my previous cars, relatives, addresses' etc. and they were satisfied I am who I say I am no advice was given on how to unblock my account. So, I had them sell my securities and wire transfer the money back to my Schwab account. I was trying to establish a relationship with Fidelity because sometimes they participate in dividend reinvestment programs that Schwab doesn't but it's not worth it.

I called to see what my brokerage fee for fidelity investment is, I didn't know my mom's social security, Zach ** was the horrible representative. He refused to transfer me to a supervisor. After listening to him for 27 minutes I got my mom's social security number to him, and then he tells me since I didn't tell him earlier he can't answer my question. But he keeps mm mm me. Doesn't tell me he can't even answer my question but keeps me on the phone for 30 min? Very disappointed just asking one question, he wouldn't tell me the brokerage fee. Isn't that against the law.??

Their employees have no acknowledge of the recent laws and regulations. They seem to hire unknowledgeable and unexperienced people. Been with them for years and totally fed up. Time to look elsewhere.

Failed to pay pension amount promised on all communications for 30 years. Lowered the payment because they can recalculate at time of payment. Not starting payments and refusing to pay after 16 months of sending information the required. Keep adding more requirements to process payments and never ending cycle. Just more excuses not to pay. Not paying any interest or penalties for keeping my money longer and not paying anything. No care or concern for the impact to mess the client.

Was a happy customer for 24 years until this week, when they seized/froze my cash assets in the name of 'fighting fraud' because of some situation at Chase. My employment income goes into this account to pay mortgages, and other expenses, now I'm having payess tell me their payments are being denied and it's making me look very bad. $8k in my cash account and I cannot make routing payments as my cash is tied up until next month, when they are giving it back Nov. 1st. In violation of Federal Regulation CC, there was zero advance notice of warning of their premeditated behavior.

I made a transfer from another bank to my Fidelity brokerage account. I was told there would be a possible 2 or 3 day hold on the funds. After 3 days I checked account and it was still on hold. I called Fidelity and they said it would be a 3 or 4 week wait for the funds to be available. They said they had just changed the policy because of too much fraud going on. That is ridiculous. My account did not have any fraud on it in the past. I'm still waiting for the funds. I told the rep on the phone I will never make another transfer from another bank into any of my Fidelity accounts.

Very complicated and unfriendly mobile user. Lost chance in markets. CAnnot transfer FUND out and the Representatives WILL close the chat windows because you review bad on them. The feedback page was 3 times frozen on purpose to lock out the review. Representatives does not present and does not solve problem for you because you reviewed bad about another representative before him.

Fidelity recently made a change where they are temporarily holding deposits and transfers into your accounts for 16 days before you can access and with NO NOTIFICATION. When you deposit or transfer it says it will be available in 1- 3 days. I called to find out why I could not access my funds I had transferred in from another account a few days ago. I was told that it is now 16 days due to a global fraud issue. I then asked why the app/website doesn't share that information- as I would not have deposited had I known. It said 1-3 days...

Extremely frustrated by the total lack of basic customer service, their failure to follow-thru with communication as promised but not extended, multiple phone calls, being switched around to several different representatives, told I had to speak with the "Fraud" Dept., etc.. And was initially told there is a 2-3 day delay due to them being "backed-up". Today, after yet another attempt to rectify my "blocked" account dilemma, was told they are now about 7-10 days out from assisting me. To top it off, was told this morning (after a 30 minute wait @ starting at 8:30am,) that my account was not only "blocked", but had been closed 6 weeks ago and therefore, consequently, will not allow me to access any information, let alone statement info, etc..

I feel the same as others here, my spouse passed away two months ago. I am beneficiary for both accounts. The IRA rollover went easily so I thought until I kept getting transfer notices that never occurred! The 401k has not been addressed or transferred where it is who knows? I’ve not received one single form or any correspondence except emails saying they’ve contacted me which they have not! I have called multiple times. Get the run around EVERY TIME. At this point this company is holding my deceased accounts hostage and needs to get its act straight! Sadly there’s little a person can do against these guys. Extremely upset it’s bad enough losing a loved one. This company is not the IT game they used to be.

Fidelity app./account. It takes days for their support department to answer simple emails and they're not going to bother and look into unfortunate situations like this one. Bad Business!

My husband passed away 7/21/24. Fidelity was notified and a death certificate was submitted. I heard nothing from them about his 401K after being told they would be in touch, not a single piece of correspondence. I have called them numerous times and they cannot tell me when the funds will be available. In the mean time, I paid cash to bury my husband and am trying to support two children. One is in private school and one in college but I can not get the funds that rightfully belong to my husband. His beneficiary information was up to date and Fidelity verified I am his beneficiary. I have filed complaints with the SEC, BBB, and am having to consult with an attorney. Are they having cash flow problems????

For three years I have used my Fidelity account to transfer money from my Business bank account to my 401K account that I have with them. Two months ago the option disappeared in my account. When I called they said my bank account was still linked but now I had to call them or my advisor to initiate the transfer. They said they thought it was best if I talked to an advisor before initiating transfers or I could call them. Apparently they think I’m too stupid to manage my money or talk to my advisor about it. Talk about being made to feel dumb. Really terribly customer service. My advisor wasn’t even made aware of the changes and got two different answers about the problem. One, it was a problem they fixed and the other, sorry no longer an option.

On Wednesday, September 4th, at approximately 3 PM ET, I contacted Fidelity with questions concerning the options chain and how to execute a call option. I was connected to Vishaal, a trader from the Active Trader Team. Despite being on the phone with him for roughly 20 minutes, I quickly realized that he was unable to provide accurate answers to my queries. Specifically, Vishaal struggled to clarify the calculation of net profit when trading the stock versus exercising the stock. Given the lack of productivity in the conversation, I requested to speak to a supervisor. At this point, Vishaal transferred me to Max, his supervisor, and this is when the situation escalated beyond my expectations.

Absolutely terrible. I have John a few million dollars invested with them And I continue to disappoint every time I have an issue. Rely on my mobile app extensively as I travel and need to keep tabs on things. They recently changed it and now it is impossible to use. I called and spoke with Ward and he essentially blew me off. Assured me that the update was much better than the old system, but he doesn't understand a darn thing. Asked him to have somebody call me And explain why these updates are better than the old system. I told him I would be leaving as soon as I can find a better brokerage. Shouldn't be hard to do. He talked for quite a while and basically chastised me for my knee-jerk reaction. I had a few words to say about that of course.

I deposited a check into my account. I was told the funds would be available within 24 hours. Guess what? My funds are not in the account. They provided $$ to trade with immediately. I called to get a release on the money. NOT. Holding my money 1 week 1 day. I will be leaving ASAP!

Cost me a ton of money. I put it in water and I had over 2000 shares of navidea. Sit down about 1:28, I put a stop in at 3% so if it went down it. Would I would get out of it before earnings call on the 28th, I went to change it to 1% to be safe, all of a sudden, it says pending in there. Somebody changed it whatever, I don't care. $23000.

I have had an account with them for many years. It was never great, suffering from the usual large corporation problems including poor service and long wait lines. Until they lost over three thousand of my money, admit it is their fault but are not sure they can get it back. And if they do, all fees associated with recovering such money will not be reimbursed. Stay away.

I recently had a small self-directed traditional IRA I wanted to roll over from another source. I talked with Fidelity for over an hour, set up the correct type of account, sent documentation and had the source transfer funds and note the Fidelity account number on the check. Guess no one can read in the processing department. They ignored all of the work I did in advance, sent the check back and said they needed clarification. By the way I already clarified the type of account is was with a Fidelity rep on the phone with me and the rollover source.

I would give it a no star if I could! I am shocked that with the company I am employed we are auto-enrolled into a contribution amount without a grace period for refund. I am a new employee and my paycheck was short quite a bit of money only to find out I was "auto-enrolled" into a contribution (which should be voluntary) and when I contact them as soon as it happened they would NOT refund me for it and said I was auto-enrolled and should have canceled it. "OKAY well I will take $1000 out of your bank account and UNLESS you get my message in time and stop me it is mine to keep" - thievery

I tried to close an option trade at the end of 3:40 pm 7/16/24 in CVNA on when the one contract was up over $300, the mid-price was $39.40 bid 39.40 and ask was 40.35. I got a message saying sorry the website was unable to take my trade. I sign on this morning 7/17/24 and now I find the bid is 31.70, ask is 34.00 and I am down over $300. Fidelity's inability to have a reliable website cost me over $600.

I am convinced they are making profits from us all. I don't understand why they did not allow us withdraw our money when we want to. Their customer service is terrible, they never respond to messages. I lost $67k and I regret dealing with them. Although I made a report at Rezzonnaire Tech and already got my funds recovered to me, I regret dealing with them.

I had $29,000 in cash in my Fidelity account but my account was hacked. The loss was never covered by Fidelity & now I no longer have that money. Read the fine print before you use this company. They are not an FDIC bank covered by the government. Use caution. I am 72 years old so I don't have the time left in my life to earn that kind of money. Personally, I am old & very disappointed. I keep my cash in a bank & my stocks seem to be safe. Do not keep cash in your Fidelity account or you are risking losing it. If they don't post this review then they are not only dishonest but outright thieves like the crooks that hacked my nest egg savings.

Did a roll over for for retirement. I paid for secure delivery of 2 documents. Due to the bad deliver of UPS that they purchased with corp funds a package blew away. I requested secure services and none were rendered. Ups said the $50 charge could be returned to Fidelity but Fidelity if they request the refund but they refuses to request a refund. The money I paid for secure service can not be returned unless Fidelity request it. I would not trust Fidelity with any of your money because they can't seen to handle a simple transaction.

Worst experience of my life. The financial advisor I worked with was deceptive and definitely not a fiduciary. He knew I was low income and did not pay taxes yet he was harvesting losses on my account and I lost around $15,000. I trusted this guy and his team, I liked them a lot and I never thought they would do something like this to me. I am a senior in my 70's and I cry over my loss because it was intentional and unnecessary. I went to Arbitration but lost because he sent me an email stating that he would harvest losses on my account. I did not know that this was a legal document and just thought it was a mistake. I had discussed with him that there was no need to harvest losses because I am low income and do not pay taxes. I had over 250 transactions on my account in 11 months. I think as we age we become too trusting, please senior investors do not do business with Fidelity.

My former employer transferred an annuity to Fidelity from TIAA. The annuity got cashed out into a money market fund. When I tried to withdraw the money from Fidelity I was blocked and they cut off my website access until I provided a Power of Attorney and a doctors note that said I was disabled and incapable of managing my finances. I have complaints in at Finra and Attorney General’s office in multiple states.

Had an account with them, didn’t earn anything over the span of 4 years. I work in a similar field so when I try to contact them to see if they receive paperwork that I fax or email them or to check on status of anything they literally hang up and I have to call back at least 3-5 times. It’s like they don’t want to help you. That’s why people are transferring money out of your company into way better ones.

They are not to be trusted and do not look out for your best interests. In a 2.5 year period of time we lost tens of thousands of dollars while they continued to earn their fees from our account. At no point in the relationship did we gain as much as a penny. Buyer beware!

10 months ago debit card was canceled automatically for fraud detection. Ordered new cards over 30 times over the coming months to my house, UPS/FedEx drop off locations, even rented a P.O box and still couldn't get it. They don't have a physical location that exists to get a card or withdraw money they said. Told me I could sell my stocks and receive money that way as Christmas was approaching (6 months after they locked my account). Of course they mail the checkbook from securities account with the card... lol.

I've been with Fidelity for about 30 years. While other companies have made it more difficult to actually talk to a rep, Fidelity remains available and helpful--and wait times are reasonable. Trades are free. Statements have been accurate. In all those years, I've only had one problem--the rep didn't know what he was doing on a complex IRA transaction and messed it up badly, with potential expensive tax consequences. However, my next call went to a different rep who advised me of the error, and Fidelity ultimately corrected the issue to what I hope will be the IRS's satisfaction. I've tried some other brokerages and none of them had good customer service. With that one exception, Fidelity's is excellent. They're now the only brokerage company I use.

My statement says $0. However I put 20% of my pay in that account for 1 1/2 years. It's not a while lot. But it's money. I no longer work there, so I was going to withdrawal the money. My statement says I have $0. And. I keep getting emails acknowledging a receipt for life insurance with fidelity.. Which I never ok'd or bought! What the heck? Another rip off? It seems like that's all that happens to me. A big rip off!!!

The investment recommendations provided by you resulted in significant financial losses for me. Despite voicing my concerns, I was not given satisfactory explanations or guidance on how to mitigate the losses. I had to use an independent advisor Libbey ** on Google and I'm back on track now. Fidelity please do better.

1099R form has incorrect code on line 7 due to the fact that there is no line 11 on the form. I have made 2 calls and both times was told that they can't do anything about it. This 1099R form originates from Fidelity. The end result is I am unable to file my taxes. I was told to have my tax guy fix it. HR block says they cannot.

Mike I.

I was transferred three times to one person to another and held time was average 10-20mins to talk to someone. I was just calling to get one of my account dividends reinvested to the company because the app won't allow me to do it myself. I hate talking to customer services because of instances like these. It feels like no one knows what they're doing. Just terrible experience.

Customer service is random, it depends who you get. I was given very conflicting and inaccurate information that I actually had to research and verify with Google and an accountant. There was no breakdown in layman's terms. Do not deal with them.

Fidelity is really having a bad time I guess and I think they are folding up. I have been having a series of bad experience with this company and from other peoples reviews you can practically tell from other people's review as well. But regardless of the trouble they put me into, I was able to get all my money retrieved. Thanks to A C T I F I N T E C H. C O M who helped recover all my funds from them.

In March of 2023 my grandfather wrote me a check for 10,000 to help me save a little quicker for a down-payment on a house. I opened a Fidelity account with the intention of having all my savings in their money market savings. I deposit the check (written on Chase Bank check) to Fidelity and my grandpa okays the check when Chase calls to confirm the check is valid. Check clears Chase and shows as deposited. Fidelity deposits the check and immediately freezes my account flagging it for fraud. I call the fraud department and they give me 2 options. First option, send a notarized letter with gold medallion signature from my grandpa stating funds are good to deposit; this is not possible as gold medallion signature is not issued for personal checks and Chase Bank would not grant this stamp.

Fidelity Investments tries to reduce daily trading by any means. Fidelity created a false violation on my account to prevent me from daily trading and increase Fidelity cash to daily trade. All my margin daily trades only settle the next day. Now fidelity daily trades on my money while preventing me from daily trading.

Fidelity was supposed to transfer my solo 401(k) with 2 participants from another provider. They screwed it up royally, only managing to transfer my wife's account. After hours on the phone and back and forth messaging, and now no response for a month, I've given up and am trying Schwab now. In addition, if there's a problem with the account, they don't tell you until you're trying to use the account. The opposite of proactive. I tried to make a trade on an account today, and the account was blocked. This account has been open for 6 months. I called, had to spend 15 minutes on the phone only to find out they had an issue with the address. Why didn't they tell me and resolve it way back when the account was set up. Awful, terrible. If they are this bad, why would you trust them to manage your money?

My mom passed away last year and listed me as the beneficiary and Fidelity has made me go through loops just to get my moms 401k. Every other week they send me a checklist of different things they want me to provide for them and every time I provide the information they need they come up with more ridiculous stuff that I need to send them. It has been over 7 months since my mom has passed and I am still going back and forth with them. My advice to anyone is don't send your stuff through Fidelity.

I had to verify my account off of my old number so I called in and tried to verify but since I did not have my account number that you need to be logged in to see and a exact date I started the account I was unable to be verified unless I submitted a form in the mail and had to jump through. I’m glad I haven't yet used the account and had no money in it so luckily I’m not losing anything. But I will no longer be using Fidelity.

3 - 9 months in advance which seems to require because the firing came with one month's notice.

Made the bad decision to let them manage my accounts and soon after things never performed well. A better deal for Fidelity than those they are supposed to help. Do not invest with Fidelity especially out of their Florida locations.

Fidelity started a Crypto account where you can buy/sell bitcoins and ethereum. They advertise ‘no fee’ and until Sometime in June this was the case. In June they announced a 1% spread. This was not clearly visible on their site, but an * pointed to a max spread of 1%. So if you bought assuming no fee/spread/commission you can’t sell w/o a 1% spread.

My previous employer terminated their pension plan and hired Fidelity to handle this communication to retirees and offer for lump sum payment or early annuity to eligible participants. The election period was from September 15 until October 31. I did not even receive my packet until October 7. My name was incorrect, and address was as well, even though I called and updated this information in July 2023, as soon as I receive the first notification that this was going to occur in late summer. When I called to let them know, the information in my packet was incorrect. At that time they informed me they would need to mail me a name change and address change form to correct the information and then would have to send me another packet.

Beware of any Fidelity Investment phone transactions. They can promise you the moon and then deny later. No recording. So if they screw up, they will just play stupid or try to make you feel stupid. Phones have lengthy waits, difficult prompts, lots of transfers and waits again, broken promises for call backs, and on and on. Phone supervisors and Seal Beach Branch were no help. Hours to try for help limited to EST... translated to 2 pm M-F PST. I was a customer for many years. No more.!

Fidelity has great options and tools with the exceptions of the professional managed account called Portfolio Advisory Services. Stay away from this. This account performs well below peer groups and your money is not available for withdraw. They decide when you can withdraw, in fact they will not even issue a sell order until they "get around to". I have been a Fidelity customer for over 20 years and never would believe they refused to sell a mutual funds as ordered but will wait until they get around to it...sometimes a week. One cannot help but to think the delay is to give you the worst possible price, not the true close of business price. The account is called a rollover IRA but don't be fooled, it has nothing to do with a traditional IRA once you "hire" the professional managed account services. Simply expect poor performance and no access to your money.

Fidelity was once a great platform. No longer. They cannot keep their systems up. Last night they sent me a trading alert and when I went to action it, their site was down. Regretably this is not uncommon. The site is down A LOT. The site used to be fairly intuitive - and then they decided to "improve" it. The site has not been worth a ** since. Their IT people are truly terrible. They take the site down on Sunday mornings when a look at the data would tell them that the low ebb on their systems is 3 a.m. on Wednesdays. One would think that an analytical company would perform some analysis to ascertain when it was a good time to take a maintenance window. Avoid this firm.

My experience with Fidelity was what I picture going to hell would be like. First off, they are just an unnecessary 3rd party. They don't trade, or put together mutual funds. They don't watch the S&P 500 or the DOW at all. They don't watch the market, so they can trade stocks appropriately. If you do make any profit on the portfolio someone else put together, Fidelity's job is to skim the profit for themselves. They work with corrupt companies to help those companies better get away with whatever selfish reason that company needs Fidelity to be their fall guy. Fidelity covers crimes, skims profits, doesn't care about your account. They told me themselves, "FIDELITY IS JUST A BOOKKEEPING SERVICE." An unnecessary 3rd party. Find a better financial institute, if you are someone looking to make your future better. Fidelity will not do that.

I have been a Fidelity customer for 30 years. In general, I have been satisfied with their service. However, recently the company sent me an automated email notifying me of an upcoming IPO. Interested investors were directed to the Fidelity website to indicate interest in the IPO. The day before the IPO I received another automated email directing me back to the Fidelity website to confirm my interest in investing in the IPO. On the morning of the IPO I received a third automated email informing me that no shares were available for me. This experience is a microcosm of what Fidelity has become.

Upon Fidelity pitching us to stay with when planning to open a self-directed rollover IRA, we inquired whether a specific investment fund was available. We provided the specific (CUSIP) codes and they confirmed that the REIT investment we were planning to invest in was available via their Self-directed or Roll-Over IRA. A few weeks after opening the account, upon funding and completing all the documentation and paper, only then did they return stating that it's not available to invest in without $1 million minimum investment holdings at Fidelity.

I’ve had investments accounts with this company for a few years. It not only cost me money but my precious time I won’t get back. Don’t waste your time or money with this company. They make it sound good but it’s fraud.

Stay away from Fidelity, they do not disclose documents properly and will end up taking your money without proper disclosures. Will do nothing to fix it. They don’t honor the fiduciary responsibilities. They will say they care about you but they won’t fix the problems they cause. I called twice to get this issue addressed. They took my money without providing me the proper documentation or disclosures. They don’t care if you will write a bad review. Any brokerage is better than how this place operates. Big time buyer beware. Don’t give them your business.

The computer at customer service incapable to answer basic questions. It does not understand P/E!!!! The customer service reps don't write or read English well. He does not understand there is a difference between sector and industry. You ask a question via email, the reply is always the same "Due to currently high volumes, response times to general questions may be longer than usual."

A trade was halted due to a technical glitch costing me money. I made a withdrawal of funds and received a confirmation of shares sold with price per share. Several days later I received a notice that the transaction was delayed due to insufficient funds. I had three days to respond to this or transaction would be canceled.

I had to report my father's death for a 401K that I was named beneficiary on. They told me they would send the documents out- it would take 5-7 days. We called when they did not show and were told to wait 10 days. When they did not show I called and they said it was with their research dept and that take 3-4 weeks. I told them that I would have my attorney contact them. The next day we called with the attorney again and stated that the docs were shipped over 10 days ago and I should have them that day. I already had my mail so they did not show and we told them.

They manage my investments, so they should be responsible for accuracy of those accounts. They made my 1099 available in March (late because one of those accounts dragged their feet), but I was able to submit my taxes on time anyhow. A couple weeks later they sent me a revised 1099, which caused me to submit a revision to IRS and Colorado. That cost me $125. They refused to compensate me, stating that it wasn't their mistake but rather a particular investment, so it wasn't their responsibility. They didn't even offer any assistance in the matter. They manage those accounts but claim they're not their responsibility??? I'm very disappointed with this company.

My husband has worked with every broker to help secure our retirement. Fidelity is ruthless in how they treat him and our family making all sorts of mistakes. It started when he retired and they messed up his pension and stock options than went to his 401k. This was done in order to rollover into any IRA which would have had terrible tax bracket issues. The rep just wanted to make money. My husband filed multiple complaints to TD and Government agencies. Recently he thought it would be a good idea to diversify our accounts and since I have a work Fidelity account not by choice he would try and put some of our life savings into a Fidelity account hoping we would not have the same issues.

Beware of Fidelity's sudden account restrictions with no given reasons or warnings. Ask them why & you will get lots of apologies but no specific reason. I had over $100k invested in Traditional, Ira, & Roth accounts & it happened to me. I have since transferred my business to Etrade & Ameritrade & have had no problems. I would suggest you do the same.

I am now convinced that Whole financial system and All its collaborators as financial investors, lenders and agencies are a total rip off if you are not in the top percentile. What a rip off. If you don't know what I mean try for yourself. And you will know the gaping loss of thousands and thousands of dollars in taxes.

It's very telling how when you search for Fidelity reviews and all of the companies (probably paid off) that do reviews rate them very high but when you come to a place where the customers review them they rate very low... I moved my IRA from Vanguard because their customer service and web interaction was as bad as it gets. Now, I'm not sure that I've made the right choice. Fidelity's web interaction is fantastic compared to Vanguard but their customer service is just as bad. It seems that good customer service is a thing of the past.

Last year at the beginning of April someone opened a brokerage account and did a full account transfer from my Fidelity account to who knows where. I did not authorize this, and I didn’t receive an email confirming it. I logged in and my account was empty and closed. I contacted Fidelity immediately and they reversed the transaction. I have about $9,000 before and roughly $600 was returned to me. I have contacted them several times over this and have only ever been told that they are waiting on the other firm. I read through the supposed guarantee, and it appears that this should be covered, however, at this point I feel as if all hope is lost.

I've been with Fidelity for over ten years and it's gone way downhill. Getting anyone on the phone who knows what they're talking about is a day-long procedure. They will give you a "cash management" account that acts just like a bank - issues checks, offers FDIC insurance - yet any time you want to do anything like cash a check it will tell you it's "not a bank." The app is basically worthless now and won't read checks anymore. The tech team just gives you the runaround. I haven't been able to cash a check through the app in a few years. Avoid.

This is likely the worst bureaucracy I have ever dealt with. Significantly more frustrating and unresponsive than any government agency or utility. In comparison, working with Schwab was a breath of fresh air. 24/7 support, clear communication & follow up, etc. Fidelity was unable to provide answers, does not respond to communication or follow up on the communications when promised, refused to escalate cases to more senior individuals...

Fidelity used "Harvesting" To create losses supposedly to offset tax consequences. However, "Harvesting" was not aproved by me, and I was told that it was not authorized. Regardless, money was lost. Fidelity refused to reimburse.

I have my retirement portfolio with Fidelity Investments. I called on the 20th of December becuase I have a child with kidney disease and I needed to know how to withdraw my funds. I was told the only way would be if I severed employment. I was told after that I would have my funds in my account within one to three business days. I did that then was told after severing employment it would take up to a week until they got notice of my unemployment. I called my H.R. department at my old job and they informed me they had passed that information on.

You call customer service, get someone on the phone and ask a simple question. The customer service rep will repeat back incorrect information and put you on hold for 15 minutes just to give you information about something you didn't ask about. Perhaps the turnover rate is high or training is really bad but the reps are seriously terrible. I simply asked for steps in completing a rollover from another company but the reps kept telling me to wait until the check was delivered. I never mentioned anything about sending a check. It just kept getting worse from there so I just stopped trying.

I wanted to roll over my 401K to a separate IRA elsewhere; a simple process which is quicker if sent to the company the check is made payable to. Instead, Fidelity claims they can only send the check to me but no one could provide proof that I cannot elect to have it sent directly to where my IRA is. It's a waste of time to wait to receive a check just to send it to its final destination. Fidelity is in charge of the current account so if I provide the name and address of where to send it, then send it there. No other company I've dealt with has had this issue when it comes to rollovers. My rollover was also completed without my final consent when the rep hung up on me and processed the withdrawal even though I had additional questions prior to completing this request. I'm happy I won't have to deal with this company anymore.

It's been 6 business days and no response to multiple emails and phone calls to whoever this short-staffed ** artist is. One Fidelity email states, "We are doing all that we can to reply to messages in a timely manner. *DUE TO HEAVY VOLUMES, IT MAY TAKE 1-3 BUSINESS DAYS TO RESPOND*, if necessary. Please plan your correspondence accordingly." I would understand that if it was true or accurate, but it's not, I've been ghosted because they're holding assets that don't belong to them anymore. When they want your money, you'll hear from them on every channel, mail, phone calls, threats. When you inherit someone's money, crickets chirping, the line goes dead.

Stay away from Fidelity financial services, especially the financial advisors in their South Bend, Indiana, office. The first meeting with my financial advisor, he asked me about my financial goals and gathered as much personal information he could about my family. He was very personable and persuading. However, the financial advisor used this information to lull me into a false sense of security that he had my family’s best interests at heart.

I have been a Fidelity Investments customer for 22 years--only their checking and savings accounts. Over two weeks ago, I wrote a check using their BillPay function. Fidelity, without notifying me, locked me out of my account. Initially, I thought it was me. . .a password thing. Nope. Locked out. Customer service "allowed" me to reset my password only to find I was still locked out. BOTH my checking and savings accounts are locked down because of "suspicion" of fraud. After several CSR phone calls, and wait times of 45 min to an hour, a CSR transferred me to their "Fraud Dept". This took a week to get this far because their "Fraud dept." is ONLY open 9 to 5 EST. If you don't live on the east coast of the US, you're hosed. They asked me ALL about the check I wrote. I PLEADED, this is "NOT FRAUD", please unlock my accounts so I can use them. It has now been 16 days. I'm still locked out. I hired a lawyer yesterday to help me through their (lack of) customer service quagmire.

This company is TERRIBLE. Once you get to a rep, they are nice, and you are fine, but you will be placed on hold for 15-20 minutes. At that point the rep comes back with an apology and proceeds to give you the run around like a dog chasing its own tail, all the while stating that they understand your frustration when they could really care less. So frustrating.

Generally I have been satisfied with Fidelity. I tried to link my credit union account with my Fidelity accounts. They have 2 automated systems: 1. Plaid. It failed saying my credit union would send a verification code. My credit union said they do no such thing. When I finally got to speak to someone in Fidelity tech support that knew something, they admitted the plaid system had "problems". Why Fidelity would put out untested software like this is beyond me.

I am not sure why this company shows 4 stars, when I see mostly negative reviews on here and I would add mine to them. Long hold times, very bureaucratic, and they had the audacity to tell me where I could or could not send my money. Very poor service!

I have a 529 and other accounts with Fidelity. After noticing that my college aged child's 529 account was down 12% (and it is 80% in bonds) I called them to inquire why primarily bond account is down that much and got nothing but the runaround. I was placed on extensive holds, transferred, asked for a manager, was told to call a different 800#, all to answer this simple question -it was absurd. I wasted over an hour and a half on their carousal of confusion. Not ONE person there could give me an answer as to why the Fidelity bond fund that I was in - that was supposed to be stable value as my daughter is in college and is drawing on the money- had gone down 12%. The S&P 500 is down 14% in the same time frame.

I joined the Fidelity Wealth Management and gave Fidelity control over managing my portfolio. Nothing went right with their program from the day I started until now. I told them to close my account last Thursday, Sept 22, 2022 and still, on Oct 28th, I do not have my money back from Wealth Management. I have told several times by the people I spoke to at Fidelity, that I needed to get any changes that I wanted to make in by 1:00PM for a sale of mutual funds to take place to take place that day.

I am going back to Vanguard. This is nothing but a losing streak with Fidelity. I am on a low risk 401k plan and this is constantly an issue over the last year and I've had enough with these thieves. Go somewhere else with your money.

I recently opened a Fidelity investment account and a cash account. Both were frozen after depositing 20k over a series of a few days. Fidelity will not tell me why they closed and froze my account. I didn't know this happened until it happened to me. The managers were rude and would boastfully state, "Per the contact we don't have to tell you why we closed your account." Fidelity will not release my funds for 10 business days after they froze my account. Upon experiencing this I read post and it sounds like this happens to both new and current customers.

Fidelity Investments has been giving me the run-around for over one month. Constantly giving me new demands to get my cash transferred to my bank account. Online restrictions do not allow me to request the transfer online and I have been to their St Petersburg office with ID and passport many times.

This company is terrible to communicate with. They have a voice activated phone system from hell. Once you get to a rep, they are nice, and you are fine. Web site leaves a lot to be desired and there is little you can do about it, except call. When you do call you will be given the run around like a dog chasing its own tail. So frustrating. I'm transferring my 401K out of Fidelity. I would go as far as to say they have no real customer service. Not for me. Research before you sign up. I wish I had.

The rude lady who answered the phone said the FIDELITY can cancel any account without giving a reason. My account was brand new and I did not have a chance to make any trade. I had cash in my account and they told me, "Will refund you in 10 days."

I did a direct rollover Fidelity 401k to Fidelity IRA. My IRA balance from rollover funds was short $4,438.28. Call center agent at Fidelity says he can confirm that there is $4,438.28 missing but he has no idea where it went and that I should call back. That is a lot of my hard earned money missing. I worked hard for every penny of that money that Fidelity has stolen from me. Statement shows I should've had full balance rolled over. Do not rollover to Fidelity. I want my money back.

I open account, and I send first ACH deposit from my personal account to the new Fidelity account $3,800.00. Next day I try to make a payment and the system blocked my account and I call, he says my account will be deleted "money laundry" "pass throw", I have a serious company, and nothing is wrong, this is **, I'm OK if his wants to close my account is his decision, no problem. BUT 1 week later I still waiting my money back!!! I think this is wrong, this company work with your money for free and don't give back to you. I call again and now he says the only way to get my money back is calling to my bank asking for a money recall. Unbelievable!!! More lies. They can just transfer my money back in seconds!!! But they prefer the wrong way.

Fidelity Investments has been horrible to deal with and when a 6K was stolen and used to open an account with them, they could have cared less. They have refused to investigate and consider the matter closed while I'm out over $6200. Do not do business with this company! Go with someone who cares and has integrity. That does not describe Fidelity.

If you are the type of incompetent who desires to pay very high fees and hold only mutual funds; you never trade stocks or ETFs; you don' t mind getting shafted with all sorts of restrictions on you account ----then Fidelity is the robber for you. I've help and traded stocks off and on for fifty years. My wife asked me to manage her Fidelity account. My God, what a clown show! It takes this company up to two weeks to clear your trades and credit your cash account. TWO WEEKS. How in hell can anyone function as an investor with the shackles this outfit throws at you? An investor could be bankrupt and not know it for two weeks.... I transferred my wife's entire account to a stockbroker - a real everyday broker, who knows all the ins and outs of the market. You get what you pay for and all this free trash that Fidelity offers you very, very, very useless. When something is free, then YOU are the product - a fleeced sheep. Bah bah, bye bye, Fidelity!

In the course of attempting to transfer assets from my account to another person's Fidelity account, Fidelity loaned me $250k at 8.xx% interest via a margin debt, without contacting me for approval beforehand. The cash proceeds of this unauthorized margin loan were then transferred to the other person's account. Note that Fidelity was clearly instructed to do an asset transfer, NOT a cash transfer. Fidelity created the cash in my account via the unauthorized margin debt loan. I never authorized a cash transfer because 1) I did not have $250k in cash available (at least before the unauthorized margin debt loan) and 2) the receiver of the $250k of assets were the ones to pay the taxes on the transferred assets when the receiver decided to liquidate the assets.

Glad that I moved my money somewhere else, I`m a knowledgeable day trader and I always had to send `em an aditional money because of nonsense constant "trading calls and restrictions" that they always put on my account in which is something that I don`t have and never had this problem with any other stock broker in the past and present, also they immediately unnecessary closed my account without my consent after I moved my funds to another broker firm.

I had question about my account and escalated it to a supervisor name Chav ** who did not resolve my issue and was nice nasty, condescending, and racial. He spoke to me in this manner because I'm a **, after all my transition clear with Fidelity I am closing out this account.

My experiences at Fidelity have been anything but enjoyable. I joined them with IRA and the first mutual funds I invested in I had trouble. I wanted to pull out in early January but had to wait on a few of them for 60 days or be hit with a 2% withdrawal rate. On the 6600th day I went to move them to cash and on two of the three funds they were still trying to impose the 2% fee so I couldn't get out. I could reach anyone until after hours and all I got was a smart loud mouth supervisor who just yelled at me and won't lift a finger.

I transferred some money from my bank on Friday afternoon and it is now the following Wednesday and I have been informed that I cannot access that money until Friday morning. If I had known, I would have used another broker which gives me access to the funds immediately. As an options trader, this is completely unacceptable.

These people lied to me and made decisions with my money without my consent and I am looking to sue them. They screwed up my retirement that I've been saving since I was in my teens. These people act professional but they are not honest or looking out for your best interest.

When embarking with Fidelity Investments on Fidelity Managed Services they very quickly took my money and it was completed within 24-48 hours. However, now that I want to reverse back to a "Self-Directed" Self-Managed Account(s), they told me that Fidelity Managed Services has invested me in proprietary "Strategic Advisor" (SAI) funds that are only available with private client services or managed services - and that I cannot port them back over in-kind to "Self-Directed Account" and that I would need to SELL THEM ALL OFF despite the fact that it might cause me undue financial hardship and may not be the most optimal timing to sell these investments, I may lose a significant amount of money in doing this - when all I want to do is unravel myself from Fidelity!

I recently (April 2022) opened a brokerage account with Fidelity Investments ("The Fidelity Account"). The setup process was reasonable, and I like that they have $0 trade fees. I haven't been using the account long, but I will say that the user interface seems a bit complicated and definitely has a learning curve. That said, they do provide a great deal of data on their site, and claim to have many sources of investment advice. I haven't yet attempted to use those resources.

I have two different places where my money is. One place is with Fidelity, which I have manage my money. In the yearly consultation, Fidelity knows I’m conservative. I lost a much higher % of my money, through Fidelity, than the account I managed on my own! (Plus Fidelity has an added cost for them to manage my money!)

Ted **. I would not recommend Fidelity. I just retired. A few months ago I had the desire to put all my Retirement accounts with Fidelity so they would be easier to manage. I was told by fidelity, via their website, to open a traditional and a Roth IRA, Fund them with $100 each... and that would prepare the way to transfer them over. I did so.. and Fidelity then said they did not want my business. Now.. to get my $200 back.. I must send back account statements, copy of drivers license.... Yesterday I asked to move the other funds I had with Fidelity to my bank sponsored Investment dept.. and asked Fidelity to send me a check for $26,000... and with a phone call... they told ME my bank account #.. and assured me it was on the way...but still I cannot get my measly $200 back... without sending all the above info.... and absolutely no reason why.. Sound like a scam to me...

This company lied several times on recorded calls. Refused to provide my 1099-R after 18 hours of calls, going to the branch in person and so forth. Held up my taxes and even told the accountant on recording they were faxing it. Told the branch they were faxing it. Said they mailed it 3 times with verified and accurate address. They did none of it and purposefully will not give me my IRS tax documents so I can file properly and I said I have never seen shadier and more unethical people. They lie and waste for. They have so much money they waste your time Too. Worst company on the planet.

They screws up my rollover and recorded that I took out a loan. I got killed with taxes even after having several discussions with them. All they were focused on was trying to coerce me into investing money and every time I tried to ask about 401k stuff they transferred me. Shady stuff that cost me big time. I strongly suggest that you reconsider before doing business with these people.

I had been a customer for 5 years. Had some success and Fidelity was fine. 2 days ago I tried to place a good size trade and got a message that my account had been restricted. I called and asked why after 5 years they were restricting my account - their answer, "You never filled out a Power of Attorney form." Called again and asked why after 5 years they were restricting my account from buying anything, their answer "we have a group that we're not allowed to talk to and they will not give any reasons for anything they saw. That's our policy." Five minutes later I initiated a transfer to my other broker. It wasn't a big a account, around 100k but even so, that is so cheap and low class. Never again.

After sending 3 forms of government identification (D.L., birth certificate, Social Security card) along with numerous other documents (current bank statement, bills, 4 vehicle titles/registrations & insurance cards) and numerous other documents they still refuse to give me my $ back! They have been stating for over a year and a half now that they can't verify my identity or my address which is a flat out lie. I've even brought the phone book sized amount of documents to their local office in Chesterfield Missouri and still not enough they say or they give one of 30 other excuses. I've contacted a lawyer but so far still no luck obviously I'll have no choice but to sue them. Do not deal with fidelity they are as crooked as they come! Also even though they say "we can't verify your identity or address" they send me monthly statement to my address where I've lived for years now.

I went from TD to Charles Schwab, which was a nightmare and could not get into my account ever to Fidelity. I read on the Paid reviews like NerdWallet etc, and they rated it a 5 star. Let me tell you I may go back to TD. At the beginning of the opening bell you figure Fidelity would update the stock to the correct amount, heck no, not until 27 to 30 minutes later each day do they finally post the correct stock amount... Do you know what can happen in the stock market in 30 minutes! So I rate Fidelity a thumbs down! 1 out of 5 stars because Brokers are all about money and they can't keep time with the Market. A big money losing liability!

I had my entire active 401K invested through my group in Fidelity. There were multiple choices one could make to invest in, as well as how much you wanted to take out of your paycheck and where that money should go. At least that is the way things should happen. Unfortunately, Fidelity is allegedly hurting investors, unless you don't make any adjustment BUT beware, because several of those investments that are in your allowed 401k portfolio, will cause a 1-year LOCK on your account.

First, I like Fidelity's financial products and how they manage the accounts. My complain is most on their technical and service support teams. Just within two weeks, I faced two technical issues from their trading system. First time, I can't submit order due to their system outage. I noticed multiple users left the same complaint. Second time, I can't submit order due to another cancelled order in previous day after market. In both cases, the issue cost my money. When I contacted them through the online chat and give them the details on how to reproduce the issue, both agents have no patience at all and I have very bad experience. Fidelity has high reputation of investment products and I hope your technical team and client support team can provide same quality.

I've been with Fidelity for 13-14 years. They are the best broker I have had. Their representatives have been intelligent and efficient and well-trained. I have never had a poor experience. My favorite thing about Fidelity is that they allow an unlimited number of price alerts, which can be set up 10 at a time. That feature alone will keep me with them. No complaints. Previously, I had four other brokers.

First Fidelity closed my account with no notification or reason. I had to call to be told my account was being terminated because I have a drug charge on my record that is over ten years old. I asked why are they running a background check on me and they had no response. I paid my dues for my past mistakes and the charge had nothing to do with stocks or trades. I find it confusing they would close a $300 account at that. I barely had any money invested and I didn't apply for a job so why are they running a background check or in my personal information without my consent.

Updated on 09/22/2022: So even though there has been no revelations recently, that we didn't know 9 months ago, every month, they lose my money. I am down over $500,000!!!! WTF? My advisor does not care and basically says that if I don't like it, cash out. Then, turns around and tries to get me to invest my remaining amount in their Fix Income Managed services.... Really!? And today, I go and see that they lost another $25K in managed services, and my MS advisor is no longer listed anywhere!!! WTF?

I have asked a number of times why Fidelity continually sells my stock at the lowest point and buys my stocks at their highest point. No explanations are given except that the formulary. Also, I was told my commission fee would be .7% and there would be no cost for trades. On my monthly statements, I see that I am paying 1.45% in commissions and fees. I have lost $5890 between August 2021 and December 2021 while all my other 401ks are making money. Having a managed account with Fidelity seems like a really losing proposition to me. I watch my money with Fidelity deteriorate and it is the majority of my entire portfolio.

They liquidated my retirement account while I require a rollover in kind. It took 4 months to get the problem resolved; and I was shoveled in between department when calling in their customer service. Calls took ages to be picked up. Up to the end, I didn't know how the mistake was corrected accurately. I did not receive a detailed breakdown regardless numerous calls to them.

I have had a 401(k) account through my employer, with Fidelity Investments for 20+ years. In January, 2021 I requested a distribution from my account for $10,500, which originally, was to be wire transferred to my account with Bangkok Bank. Later, Fidelity explained that they were unable to wire the funds directly (this is accurate, and apparently the result of a change in Federal Regulations), and instead, sent me a paper check, via USPS. That check never arrived. In or about April of this year, I called them again (BTW - I live in Thailand, and have to pay for all of the foreign calls I place, regardless of their "toll-free" status in the US), to tell them the check had not arrived. Fidelity cancelled the January check, and sent a new check, this time via UPS. I sent this check out for collection on April 30, 2021. Fidelity claims that check "cleared" on June 17, 2021; in fact, the check was never honored.

I have been going around with them for three months trying to establish PoA authorities for my parents' accounts. After told that I needed to complete a Fidelity form along with sending copies of the PoA. Fidelity would come back every two weeks asking for more information. Then after three months, told that the Fidelity form they told me to fill out was the wrong form and I would have to travel back to my parents' state of residence and start the entire process all over again complete with notary. The incompetence I have faced over the past three months (!!!) trying to get what should be a routine event for a large brokerage firm is mind-boggling. In doing a similar Trust arrangement with another one of my father's accounts with a different broker, the process was done in 2 days.

Fidelity has restricted my account and will not let me withdraw my money. They hung up on me and told me I was no longer a client while they have my money. I would use anyone besides fidelity. Stay away.

UNBELIEVABLY LONG WAIT TIMES TO SPEAK WITH SOMEONE! They have been managing my money for years now, I can't get a hold with someone on the phone. I just give up waiting and have to hang up. Are they thinking that you will stay on the line hoping that someone will finally pick up and you get lucky! I thought this was a good company.... So annoying and disappointing! UPDATE: OMG! and that's not all - after waiting for 45 min for someone to pick up, she/he will then transfer you to someone else and wait another, God knows how long, hour or so! What a Financial institution! Disaster.

If you have questions or technology issues per online trading, Your questions are answered in record time by real live humans. You're never put into a robo-caller hell. Personnel are courteous and attentive to one's questions with clear and concise instructions and assistance.

This company is great in keeping the clients up on what to expect in my portfolio of benefits. Monthly I receive reports and explanations on how and why. Retirement funds - that I invested through employment. With all the fraudulent activities that are going on this company can be trusted.

Not really overall satisfied with the quality of the product that they offer. My advisor rarely ever calls, and if he does it’s because HE has some sort of stock to push. When asking him questions about something I feel like I get a “canned” response. Never really willing to give you his thoughts or concerns, but rather the “canned” response. It’s like dealing with a computer rather than a person. During these times it would be nice to get some true thoughts

When you leave a company, you can transfer your 401-k to Fidelity free of charge and for the last year or so Trades are free also. Great website and you can get a daily email with results of stocks you want to watch. If you set a buy for $1,000 (because that is your available cash balance) and price ends up $1,200, then just call Fidelity that day and they will let you sell some of you other shares to cover the difference.

I have had the worst experience in my life dealing with this company! I tried for 9 months to get my stock transferred over from my transfer agent. The last conversation I had was 4 months ago and they assured me it would be taken care of. I was pissed it was not done because someone I know had done it 3 months prior. Here it is 4 months later and I found out it still was not done. WTF!!!! Now my stock has fallen 80% from when my friend sold his.

This is ridiculous; I have had a large account with them for 40 years.

They restricted trading during the robinhood stocks debacle and 5+ times I've found I couldn't use my margin on trades that their stake holders were holding. They will randomly hold your funds on a transfer when you have a timely investment as they have stake in the market. Thieves.

Very poor customer service: 50 minute waits, calls get disconnected. No call back, you have to start all over with new rep—it’s like they don’t write anything down. For identity theft, the absolute worst!! They were ok with the $6k move that I didn’t do. My Macy’s card called me immediately about a $200 charge! I’m looking forward to never dealing with them again! Prudential and Principal are the best.

I've had some experience investing on my own for personal accounts using several platforms including Robinhood and Stash. Fidelity is the easiest to use, everything is upfront and the availability for help is immediate. Any issue from general questions to 401k can be answered with ease. I know my money is safe, secure and managed all the time. I love the fact they offer free webinars to help learn more about trading and investing. I can even arrange a meeting with my advisor, and if I don't feel comfortable with the advisor I can always request to change.

My accounts have been close and they will not pinpoint why. In addition the activities on my account I can not view because I cannot login. There was an email to me saying my statements are available but I can't see it.

I have had my money with this company for years. They are fine until you need customer service. It's 2021 and there is no way to chat online which would save the ridiculous hold times. They cannot handle a simple recharacterization for my IRA. I have called several times in the past 3 months & have gotten vague responses for something so easy to handle, they just cannot do it. I was sent a form to fill out for this recharacterization which I completed and returned. Last week, I made the dreaded phone call again to them knowing I'd be on hold forever, finally got to a rep who promised that the information was in the system. Told me this would be completed as of Monday (it is now Friday, and almost 3 months later than my original request).

When I joined Fidelity as a client 30 years ago, the company was clear as to its values and principles - then hired smart and experienced professionals. This is no longer the case. The company is bureaucratic, and they hire very average employees from companies like Starbucks. RECOMMENDATION: Find another alternative like Schwab or TD Ameritrade.

I had my IRA and 401K accounts with Fidelity for several years and was happy with their service. But when I retired last year I had the misfortune of talking to Thomas ** in the fixed income department at Fidelity about a managed bond account which he said would earn 3.5% income. When I looked into it I found that the rate he quoted was before expenses. When I realized the actual rate was only 3.1%. I told Mr. ** that I didn't want to invest in it. He became very rude, condescending and pushy and in retaliation for my not doing what he wanted, he falsely labeled me with Fidelity as having a memory problem. This caused my Fidelity 401K account to be blocked from my access. I called Fidelity and spoke to a Mr. ** about my problem, he said "I'm sure Mr. ** was acting in your best interest".

If you are an active trader stay away! Spent 2 days trying to get funds reflected that were wire transferred after numerous calls - made clear it was from another IRA. Finally got the funds to reflect but while I was busy making a trade an HOUR before market closes they unilaterally decided to close out my options on expiration Friday locking in losses that was still under water. Pathetic customer service. Predatory practices. Why do corporations still use them for 401K? Schwab and TOS 100% better. Heck even Robin Hood is better.

The matter was resolved.

Poor service on Power of Attorney. Representative asked my wife to come to the line without detailing what kind of question (not specific just general). I tried to tell she is in the middle of something, and can not come unless it is simple one from top of the question, or if complicated one (i.e. account number), then I need to ask her. Regardless, representative cited security. Come on, it is about respect, time management and security.

I called Fidelity 6 months ago when I was decided to purchase a new home. My company’s plan is structured so that loans are prohibited so my only recourse was a hardship withdrawal. Due to a problem on net benefits, I had to engage customer service. After several phone calls with extended wait times, I was told I was eligible for the withdrawal. I was quoted a figure and told which fund it would have to be taken from. However it would have to initiated by the back office.

I reached out to Fidelity in December 2020 with regard to a problem. A check had been allegedly presented to my account (which I did write) that Fidelity returned NSF - although there was money in the account. I asked Fidelity to explain what happened - in part because of the check - in part because of the hellish customer service I encountered in their 1800 hell. I followed up with SEVEN emails in their communication center. ALL EMAILS have not been responded to. I called them and spent an hour and a half AGAIN on to the phone and a manager assured me they would respond. STILL - no response. I cannot imagine a company that ignores SEVEN emails and two phone calls (over three hours on the phone) fixing THEIR mistake! What a great advertisement for Charles Schwab. Literally. This level of service is disgusting. To my understanding, banking requirements require that they respond to formal complaints.

I have been a client with Fidelity for over a decade. I have retirement accounts and a brokerage account and I would recommend them, especially someone who is in my demographic and who prefers my investment style: 40 years old, married, middle class and who prefers investing in actively managed mutual funds, some passive funds and ETFs, and some individual stock picking. I also have a Robinhood account and a Webull account and I use them for more aggressive trading, but Fidelity is by far my choice for my long term investing. Their research platform is excellent and the number of mutual funds they offer is outstanding.

This company has such a stellar reputation and frankly I don't understand it. They have tons of hidden policies when it comes to trading. Furthermore their wait times are now absolutely insane and they don't care. There's really no way to get a hold to someone unless you want to wait over an hour on the phone. Their digital assistant is completely useless and their actual mobile website is unusable.

Stay far away from this company. I deposited $3,000 into their FPAA account on March 21st. They pulled the money from my Bank on the 22nd. The funds were just sitting there for 2 days doing nothing. I called and try to ask why wasn't anything being invested after 3 days and they told me it takes a while for my funds to be diversified by their professionals. I then found out they don't offer tax-loss harvesting and decided to pull my money back out.

When called Covid-19 and high volume calls are the excuses for a long time. Several times, waiting were >30 mins and I have to give up. Also, lack of training and experiences are also observed to set up international wire transfer. They were contradictory advices. To day, I could not even login to my account with correct UN and PW. OTP was inactive. Called the phone number as it was showing on screen and again gave up after 30 min waiting. Simply disgusting. Considering moving my investment to a more reliable place. I do not think they care....

After 20 years with Fidelity I moved and they made the most feeble attempt to contact me. I thought my account was safe and when I went to take action my money was gone, escheated to the state of California. I have been trying to get my money back for 10 months. Fidelity offered no help. They don't care. Awful service.

Calling Customer Service several times a day at different time. Stayed on hold 1 hour each of the three times that I called. This is preposterous - should have a call back service set up or something to avoid SUCH LONG TIME HOLD for customers if the company is THAT BUSY or THAT understaffed. Contacted through FB messenger and received a general message that is not helping and meaning nothing. This company is through my employee who has a contract with this entity but being on my own would never chose it for service.

Fidelity issued me an incorrect 1099 reflecting a transaction as not-taxable. I informed them of their mistake and they acknowledge that it is wrong but refuse to correct it because there is no proof it was their fault. They do not care that the information they provided to the IRS is wrong (I owe tens of thousands of dollars more than they reported), the only thing they care about is the fact that there is no proof that the error is their fault. They actually pulled recorded calls from the transaction over a year ago to try to prove that I did not tell them the money would be going into a Roth account. I did tell them that at the time and even if I hadn't, as an investment management company they have an obligation to provide accurate information to the IRS.

Our account has been restricted for buying/selling 2.5 weeks ago without any explanations. After waiting 1.5 hours on the phone I got an info about a form to fill because we moved from Wisconsin to Minnesota. I filled the form but this did not removed the restriction. 3 days after sending a secure message I got a response that there is some additional form that need to be filled, but the form itself has not been attached and not identified in any other form. I re-sent a message asking to get the form but Fidelity does not respond for more than 1.5 weeks.

I need to get answers on retrieving stock certificates and cannot get to speak to anyone. The online question/answer option does not understand my question. Called and held on for 45 minutes with no luck in an attempt to speak to someone. Tried the online chat and after 15 minutes was informed that I was number 152 in the queue. I have not contacted anyone there is over five years; have had an account for over 15 years. Considering switching to Raymond James.

Stay away...find somewhere else to invest...customer service not helpful plus long wait times...the site info hard to find on it...the app doesn't work half the time...don't waste your time...Try Robinhood.

So I made the grave mistake of trying to reestablish an investment account with Fidelity from an old IRA account that I no longer use. When I established the online investment account I figured I'd make this a family account and allowed 3 other family members to help fund it. Well Fidelity initially locked out the account because they suspected "fraud" due to the multiple funding sources and use of my password. I contacted their customer service multiple times and even spoke with representatives from the "fraud department" and explained to them how I intended to use said account. I was later instructed that I would need to establish a JTIC [Joint Tenants In Common] account if I wanted to grant access to my 3 other family members.

Their Customer service is beyond horrible. You can't get in touch with anyone. I have been on hold for more than 30 hours just trying to make a trade. That is in the last 5 business days. I have been trying for the last 3 weeks to make a trade in my IRA that I have to do over the phone and I can't. Can't even imagine how much money I have lost in opportunities due to their horrible customer service. I even asked to setup an appointment at one of their offices and was told to call in to schedule an appointment. Another 5 hours on hold and was told they would do that in a different department and had to call a different number. Absolutely horrible. I will be looking to transfer my IRA somewhere else.

I get locked out of my account every.single.time and NOBODY is willing to help unless I waste half an hour and answer the same 100 questions that I did the last time. That is after you finally get to someone, which could take 45 minutes.

I intended only to google recent ratings on them; not write. Have a Fidelity IRA for years and wanted to roll a 401K into it. First, I had to make an appt. They gave me poor verbal instructions and I had to go back. They promised to send me an instruction link and it's been 2 weeks now and I still don't have it. Really? I called another branch 2x and never got through. After reading similar experiences here, I am now rolling my old Fidelity IRA in the opposite direction. If you're not the only game in town you need to take care of your customers better. You just lost a substantial amount of business.

I have been trying for three days to get someone to pick up the phone. I have tried at least 3 different numbers and just get put on hold indefinitely! The company is missing in action. It is disgusting!!!!!

I initiated a rollover of a fidelity 401k (old employer) to a fidelity IRA with the intent of improving my control and investment options. Both accounts were managed by fidelity. I spoke with customer service representatives about the process before beginning the process and was assured this was a simple common transaction and would only take a few business days to complete.

Please please please don’t open any account with Fidelity Investment company (Fidelity.com). I spent at least 6 hours trying to contact them by phone and text message. They couldn’t help, don’t want to help, cutting me off. I put money to wrong account, Sep IRA. I was hoping they could help me put money to individual account. But they won’t help. They should get 0 STAR. Please don’t go to hell like me today.

You would think how volatile the stock market is right now that when you are trying to make a trade and can’t do so and try to reach customer service it wouldn’t be very hard. I called 3 different times all 3 times I waited on hold for over an hour each time without reaching a customer rep. I will be taking my business elsewhere.

Every time the market has big swings Fidelity's online trading system gets overloaded and won't accept orders. If I call in no one is available unless I wait on hold for 20 minutes or more. I've tried to bring this to Fidelity but have not gotten a satisfactory response.

Dump this Company, They used to be good 20 years ago but now it's a minimum of 40 minutes or longer on the phone every time you call and then the person you get can't answer your question so you get put on hold again for another 30. Incompetent. Don't use or transfer firms if you have.

Watch out for this company! I signed up for my annual health care. I clicked the enhanced plan. In January I realized I had the standard plan which doesn't give certain benefits. I call right away. They got back to me saying I never change the plan and it gave me the standard plan by default. What a horrible company to work with.

January 11,2021. I went into Fidelity Investments today at my local branch near my house at 7011 Fayetteville Road, Suite 110, Durham, NC 27713. I wanted to close out 3 accounts under my parents’ names as I am the executor of their estate. I had tried to close these accounts out many months ago on the phone with Fidelity customer service. But, to my surprise I received a statement showing the accounts were still active. As my parents have been dead for quite some time and I have filed their last tax returns showing them as deceased, I do not want problems with future taxes as a consequence of Fidelity’s neglect in this matter.

I am a victim of Covid-19, lost my job as a result of the pandemic, and have been treated unjustly by Fidelity Investments. They have repeatedly ignored my attempts to rectify this solution by false promises, misleading information, and tactics to withhold my funds, and have now proceeded to attempt to silence my request for further information about a refund. What is worse is they have now chosen to silence me by adding a firewall to their IT infrastructure, preventing customers' emails from reaching their employees. Egregious behavior by a so-called "reputable" company!!!

Refusal to process Beneficiary Affidavit. For four years my brother and I have been (re) submitting the same Beneficiary Affidavits. For four years Fidelity has refused to a) process our affidavits or b) tell us why. My brother is a manager for a Fortune 500 company. I am a Director of Communications for a software company. We know how to submit paperwork. Our mother ended her career at Stanford University. Fidelity manages her pension. She passed away in 2016. Since that time we have been unable to register our beneficiary status with Fidelity. It is now 2021. All other financial institutions immediately settled balance and closed accounts. Years ago.

They give you margin like every other companies do. However they will let you down if market goes down. Once your margin drops, they will reduce it more, put you on restrictions, block the accounts. When you get a chance to recover and make your losses they will still keep you locked. A hate hate relation. The worse by far.

My retirement account was compromised and I was surprised the company let that happen. Then, it is a nightmare for getting hold of real person in both customer and fraud departments. Had to wait for more than 20 min. Then, you were told the department of fraud was closed. Then, they promised to call you back on next day which they nerve did. This is one of top investment for many IRA accounts. Poor service!.

If you want a general brokerage and don't have that much expertise investing they maybe able to help you. But the more experience you have, the more investing you do the worst they get. Also their trading system - ATP - active trader pro is way behind other systems.

I had the worst experience with Fidelity. I never had a 401(k) because I thought my employers did not match, it was not that attractive. Intel, my last employer did not match either but contribute a little something in a 401(k) account managed by Fidelity. Fast forward, I was laid off at Intel and 3 years later, started a job with a company that did match 401(k). Their accounts were managed by T Rowe Price. So I started an account there and wanted to rollover my Intel Account there.

Easy to use for trading, portfolio review, research. I especially like their top recommendations when I'm just doing research. Hundreds/thousands of mutual funds w/ no fees, no minimums. And great phone customer service.