Fidelity Investments Reviews

The problem is kind of long (years buildup), complicated and hard to describe.

We gave Fidelity $1.2million to be able to live on through retirement. When 2008 hit I called to ask what I should do & was told Brian my advisor didn't work there any more that they would asign someone immediately & get back to me that day lost $2hundred thousand. Again I called & was told we'll get someone again $2,8 hundred thousand. 3rd day, I begged them & again, told same but by then I had lost $7.8 hundred thousand & was completely screwed by Fidelity. After they didn't return calls, I went there requesting a meet, they said would call with an appointment, never did. I was abandoned by them, so much for retirement, my kids' college, their ads everywhere, all crap, all lies. Happy when they can make money off you, but when they screw up, you're out.

The worst performance ever. Run away, far and fast, if you value your sanity. The Consumer Protection Bureaus should have shut them down by now or at a minimum, sued them on behalf of consumers. Turns out incompetence is not a legal cause for suing. I was exposed to Elan through my accounts at Fidelity Investments. Unknown to me, my account associated Fidelity Visa uses Elan for transaction processing. When I called Fidelity with Visa problems from Elan they were unable to solve, they transferred my complaint call right back to Elan, back where the problem began.

Since Oct 17 I have been attempting a one time withdrawal from my 401k. Fidelity insist a check was mailed that date. I have never received it. I have to talk to numerous customer Services reps. I am 87 yrs old and disabled. Someone please help me! I desperately need the money for meds.

My wife’s account was hacked into. The fraud department took the information and basically was treated as if she gave access for her account to be hacked into. She filed a claim, it was denied and then the appeal was denied. In the mean time, the bank that the hacker used to transfer the money to, recovered a part of the monies. That amount was sent back to her account. Yet, Fidelity considered the hack her fault and closed the case. When she was speaking to the fraud rep. of Fidelity, now I understand why he was trying to say it was her fault; so Fidelity customer liability program would not acknowledge the scam and cover the loss. And then when I sent the Fidelity Ombudsman the matter, they responded with a rubber stamp of the case being closed and did not appear at all to look into the matter to assist the customer.

My experience with the Edina, MN office of Fidelity has been a succession of frustrations and outright lies. An inept clerk botched up the application process and a supposedly experienced supervisor by the name of Jacob ** lied about the terms of service. Long waiting times on the phone and non-returned calls only compound the aggravations.

They allowed a merchant to steal $2500 from me, so no. I would not be able to say anything favorable about them. My trust in them is broken and there really is not of a chance of that ever being walked back.

I'm a retired Army veteran, on OCT 27 I deposit 50K. By NOV 1st my account was blocked for no reason, called consumer service 10 times already, they ask me for paperwork to proof of funds came from [what about the bank account I just sent the money from] obvious; paperwork have been fax 3 times already and mailed Hard copy once, went to the nearest Fidelity bank in person and the issue have no be solve, no access to my account. No letter, no Email about the issue, bad business.

It's ok if you do nothing. Or if you pay for their people to run your money. I had them move money for me and they messed it up. It's been 26 days, as of now and they made things worse. They keep moving my money without authorization. I have called multiple times and told them to stop. And they are still moving my funds without consent.

I have been in the process of rolling over my plan to another. It has been 2 months since I received my check & get the runaround for a document needed for my current plan. Very waste of time, no support provided, no supervisors are available. My check is nearing its expiration date and I have been getting the same answer every day I call, no “update, call back, call your employer”. Worst trust company to have.

My saga continues. Starting Monday I tried to wire some of my funds from Fidelity to Discover where I had intended to participate in a Pre - IPO investment. I received a call about the wire as I expected. That led to a discussion/interrogation with a Fraud expert at Fidelity. I was not well prepared for that discussion, and did a poor job explaining what I was trying to invest in. As a result they froze the wire, and in fact froze all of my accounts so I could do no trading. I have missed several trades or repositioning I would have performed.

I worked for a company that had its pension funds managed by the Netbenefits division of Fidelity. After starting the application process back in April of this year, the Netbenefits web site never had the updated or correct status so I would call their customer service. A lot. To check on the paperwork, which I was assured multiple times was all approved and in order, right down to the final calculation and payment date.

14 weeks and counting waiting on a roll-over check from my pension account company. Policy won't let you get it overnight or do a electronic wire transfer into a different investment firm. Customer service does not give any help other than, "We're sorry for the delay." Truth is, the longer they hold your money, the more interest they make at your loss from lost opportunities to invest.

Have had service with this company for well over 8 years, dropped credit limit and won't restore. Claimed I have late payments on credit history and had hard credit pulled for home financing and shows no late payments. Gave me the run around of submitting requests, underwriting, but not tell me I need to file a request for credit increase to hit my credit further. Will no longer use this company for anything.

Before this year, I would have rated them 5 stars (25+yrs), but since then they started crypto, and they locked my account... Customer services has been no help. No reasons. I have called every day for 22 days to receive the same answer... "We are reviewing your file, we do not know how long....we will call you..." Same every day. No calls from them.

Subject: Medallion Signature Guarantee – Service Denied. I’ve been a Fidelity customer for years and hold significant assets in a self-directed account. I recently went to the Chappaqua, NY Investor Center to request a Medallion Signature Guarantee for U.S. Treasury Savings Bonds as executor of my father’s estate. Despite being a substantial client, I was told Fidelity would not provide this service unless I became an advisor-managed client. This is unacceptable. A Medallion Signature Guarantee is a basic banking service that should be available to all Fidelity clients, not just those who use an advisor. It’s frustrating that competitors like Chase and other local banks will provide the service with a modest account, while Fidelity — where I already keep hundreds of thousands of dollars — refuses. I urge Fidelity to reconsider this policy and ensure equal treatment for self-directed clients.

FIDELITY IS BULLSHIT!!! Fidelity takes your money and just sits on it! I was fooled by YouTube videos! I sent Fidelity a HEFTY sum of money, it sat there for a month and made 0 interest. I called them many times, they told me it was making interest. I said, "How much..." They said 4%, that is NOT an amount, they could NEVER tell me where my money is and why it wasn't making interest. They just kept telling me, "It will take 5 more days for you to see all the money you are earning." Five days later, NOTHING, call, wash, rinse, repeat. 1 month later, I pulled all the money out! Guess what...IT NEVER MADE A RED CENT IN INTEREST! They just used my money to gain the interest for themselves! FRAUDS!!!

I wouldn’t recommend this company to anyone. This company shouldn’t be in business at all. The customer service is trash. Ignorance is at an all time high. To be so ignorant and hire ignorant people don’t do business with this establishment.

This is a SCAM. Sold my Gamestop stocks back in 2021 without my permission. Claimed I'd entered the wrong banking info when I'd purchases them, even though I have screenshots saying the funds were received, not just credited in good faith ahead of time. Woke up one morning to find that they not only sold them but also demanded $1300 via wire transfer. Claimed my bank called them and told them the transaction was fraudulent. Bank told me they had no record of a transaction like that in my name. Fidelity has still not allowed me to access my account.

Worst company ever in terms of service. They don't deposit the check even if I call and confirm my identity. They create more and more problems and hassles just for depositing a check from another employer retirement plan. And manager was very rude to me. He doesn't understand how to behave with customers.

If I could rate Fidelity less than a zero, I would do that. I have an IRA account with fidelity. Recently, I requested for a withdrawal from my IRA account, and fidelity flagged the withdrawal as a fraud. Fidelity called me the next day, and I spent about 30 minutes trying to explain to fidelity representative that I was the one that initiated the withdrawal. Inspire of all my explanations, fidelity continued to flag the transaction as a potential fraud and placed all my accounts (individual account, child 529 account and the IRA accounts) under review.

Visited the Manalapan, NJ office yesterday. Very unprofessional and very poor managed office. The financial advisor that I made an appointment with was not available. Wasted my time with a secretary who only offered me to open an account with them, which I could do by myself online. Left very disappointed ... Going to look for another Investing Company.

This company manage my 401k. Last year they put MFU on all their accounts, everything was ok until June this year when their system failed to call me with a code on my phone to log into my account. For the past three months they can't figure out what happened to their system that made it not able to call my phone with codes any more. Every week, I have been calling them about this issue and they failed to resolve it. Finally this morning one of them call me to let me know I will have to be calling them for a code whenever I need to log into my account. This is the only company I'm dealing with that their system failed to call me with a code. I have no problem with other companies. This is a terrible company to do any business with, if you want a peace of mind for yourself. They just don't have any respect for their customers.

Customer Service did not do their job. Phone number for account was updated so could not login. Called CS and everything was taken care of, or so we thought. Tried logging in a couple of months after update was made, only to find old outdated number was still listed. Called again and was asked a series of questions like account number (thankfully had on hand because couldn't log in to retrieve) and year account was created (like we would remember that after years). Then told if we had a statement available (again can't log in to retrieve). After that was advised only way to access account was to go into branch with ID.

Worst experience ever.... They keep you on hold for over 2 hours because they don't want to give you your money.... Worst company ever.... They should be investigated for fraud. Keep your money away from this group...

Because I told Fidelity that I wanted to transfer some money to my daughter's account and that she had sent me a message on WhatsApp, they froze my account. Their rationale was that sometimes scams are perpetrated via WhatsApp. I explained to them that I had verified by phone call that the message was genuine and that it originated from my daughter, all to no avail. I not only cannot send money to my daughter, but I cannot withdraw the money I need to pay my town taxes. Fidelity customer service is terrible. Fidelity sucks.

I own shares of ILLR stock which is a penny stock that I've been purchasing over a year. Fidelity owns shares in this company also. I'm trying to average down with unsettled funds and they tell me no. It only $50 dollars keep in mind also you have to call in your trades for this company also commission suppose to be waived. My money for my trades have always been there for them.

Extremely disrespectful employees and Customer service. My account had been flagged and blocked for absolutely no reason, which i can respect because it is their right to do so, however instead of answers or help understanding their mistake, I was met with nothing but disrespect. They are holding $30,000+ of My Money, and won't give me any information about how to get it returned to me. I don't care if they do not want to do business with me for no reason, but It is not okay to steal people's money, especially without an explanation or any legitimate reason to hold their funds. I was patient and respectful the entire time, yet they insisted on being rude and hanging up on me.

I’d give -975456 infinite stars. I want them completely shut down. They shut down my account for no reason when I made 50 thousand dollars on the stock market and tried to transfer my money to my main onshore bank. They made me wait for over a week and lied 99 different ways to when and where I could send the money and made me fax statements and paper work in they never should have been able to request. Then they won’t send it to a bank I choose. They are trying to make me send it back to the original bank which is now closed and so now they are holding my money and threatening to never send me the money at all. These people are criminals and the ceo is spiritually ugly and insane.

I have had Fidelity Investments for about 5 years. Online is easy to use, has many training webinars to help beginners. Very easy to buy and sell investments. Help with Planning and retirement. I Love Fidelity!