Fidelity Investments

Today I placed a trade and quickly realized that I placed in in the wrong account. I immediately went to cancel the trade and received confirmation that the trade had been cancelled prior to execution. I then placed the trade in the correct account and it filled. Later in the morning I look in the account where the trade had been cancelled and see that the trade had filled. I had twice as many shares purchased as intended! I called and was told by the customer rep that there was nothing they could do as I owned the shares. Don't trust their trade cancellation confirmations... I sold the shares at a small loss and will have to deal with the headache of this being the only trade ever in my taxable account. While it didn't ovr much I was exposed to volatility that Fidelity had confirmed was cancelled. Had the shares dropped significantly I would be seeking legal recourse.

Lies and more lies. Tried to open a simple brokerage account with 10k and ordered a debit card tied to my account. They told me I was not worthy and to take my business elsewhere. Are you kidding me. Go to etrade. They appreciate a quality customer and they actually gave me 2 debit cards and thanked me for my business. I have never had to deal with Fidelity customer service that was full of lies, deception, and fake security. In my opinion they should be investigated by the Attorney General and Securities Commission.

After using Fidelity as my 401K investment management for 25 yrs, I've decided to roll-over to an IRA account managed by another company. Fidelity informed me that they would charge $25 to have the checks mailed to my residence. So I thought what is the $25 as long as they can securely mail a large amount of money to my home. I was in for a big surprise!

Asset allocation is probably the most important thing about investing and planning for the future. This is also the thing most people put off doing. I have been with Fidelity for decades. I have a Rollover IRA and a current 401(k). Like the experts say - everyone needs to re-evaluate their investments on a yearly basis and invest wisely based your your age etc... I dread the task of going online and re-balancing my portfolio, and/or choosing future elections. The website is clunky and getting final results may take several attempts. It has been this way for years. I usually plan to spend most of a day on it until I finally get NetBenefits to accept my choices and get to where everything is confirmed and can be printed. It would be nice to see some big improvements to the NetBenefits website.

My name if Lori **. This company is the worst I have ever dealt with. I have been battling with them since August 22, 2019. It is now October 1, 2019. I have sent required forms countless times (at least 5) to start my pension. Each time they find something wrong and send me a letter which takes 6-7 days to reach me. This is delay tactic. The main problem here is they want me to take a lump sum now so they can get away with paying me only a portion of my pension. Many companies are doing that these days. Doesn't much matter if it is legal or not. They don't care.

Over the past five months, I've had countless phone calls with Fidelity trying to simply roll over a 401k from a different institution into a Fidelity IRA. Multiple times, their systems failed and I was never notified that there was an issue. Other times, their customer service representatives told me incorrect directions. I've had to have called them at least 15 times and the problems keep escalating...all from just trying to roll over a 401k. Their customer service representatives are friendly, but can usually not help you and have to put you on hold for a great length of time. Additionally, they're not always well-formed since they have so many call reps in different departments that don't communicate. It just isn't worth it.

I have been scam by investing in their market. I did put in 256,000 USD with them, any time I want to request back my funds they always come up with one story or the other. That is how they ended up closing. I lost my money for the investment and it was a shock to me. I could not even believe my eyes when it happens. I have to cry out to a friend that ask me to contact this agency {Fiaoffice.com}. They are the one who help me to recover about 94% of my funds back so I will also like to help others with it as well so anyone who has been on my shoes can also contact them as well..

This has got to be one of the worst companies in the U.S., these people wouldn't admit to anything be it truthful or otherwise. They run you around in circles constantly playing mind games with the customer. If it was my choice I would not even have an account with them. Unfortunately, I am stuck with them as I have a QDRO on the ex-spouse's pension plan. Do not trust these people one bit for all they do is lie time after time. I am now in a financial hole due to them and you can bet your bottom dollar I will get no recompense for what they have cost me in money and time. HEED MY WARNING WELL!

I needed to know the start date and cost basis of my ROTH account, and Fidelity was unable to provide those two simple values for MONTHS. Eventually, they told me to fax them a letter of intent declaring that I wanted these numbers mailed to my address on official letterhead. A month later, I received an envelope from Fidelity containing two pieces of paper: the first one explained that this was the documentation I requested, and the other piece of paper... was my own letter of intent. I'm serious. They mailed me my own letter of intent instead of the documentation the letter was requesting. This level of incompetence is hard to believe, but after three months, I still don't have the information I need. The people who work at Fidelity have the competence of spoiled children who have never worked a day in their lives. No one knows how to do basic math, or even basic office work.

As per our experience with Fidelity, I would strongly suggest to steer clear and invest in CDs or other secure avenues that guarantee income without the tremendous worry and stress. In 2014, we invested over $300,000 and had numerous conversations with our agent regarding our conservative approach to safeguard our money as retirees. We also wanted to avoid unnecessary and numerous transaction fees and were assured we would only have a fee based on a certain % of our market value. That was not true based on the quarterly statements on transaction fees that we received.