Fidelity Investments

I have a 5 years CD Ladder with Fidelity Investments. I chose the Auto-reinvest option when setting it up, trusting that Fidelity would make the best choice for me. The first CD rolled over after one year, and Fidelity automatically picked a new CD for me. They sent me an email notifying me of the new CD choice. Alas, I did not look at it until the day of the purchase. The day they purchased my CD for me, 5 years CDs were maxing out at 2.4%. Some of them were callable, but the non-callable ones were listing at 2.2%. Fidelity chose a CD that pays 1.9% interest and committed me for 5 years.

I just had a HORRIBLE experience with Fidelity. I had an individual investment account with them and made a transfer of some money and their risk management called back to ask why. I gave them the explanation and the next thing I knew they had completely cut me off. The customer service agent was incredibly rude and told me that I would NEVER do business with them again and that all of my accounts would be closed immediately. I am just starting to get into investing and they left the WORST taste in my mouth. I've never had someone be so incredibly rude, and without any explanation. They treated me like I was some kind of criminal. I will never do business with them again, and after telling friends about my experience, they are all moving their accounts over to Vanguard. Beware of Fidelity. Worst experience I've ever had.

I purchased stock through my companies employee stock purchase plan above and beyond my 401K, both of which are through Fidelity. I sold all of the stock and there is $1000 in my individual account, not tied to 401k, and Fidelity will not permit me to withdraw MY funds by transferring to my checking account. Submitted my bank for approval over a week ago and I have called numerous times (4+) to their stock plan department which has the funds on numerous days since and no one will help me. As of 7/22/19 I was told I submitted the account for approval on 07/20/2019 which is incorrect. 3 out of 4 people I spoke to in their stock plans department were extremely condescending and rude. Especially, when this is my money I invested. Avoid Fidelity at all costs. I am closing all enrollment with Fidelity.

I’ve banked with HSBC, Schwab, Chase, Wells Fargo and had good experiences at all these places. Fidelity is riddled with smiling incompetents and imbeciles. I am a US citizen and followed proper outgoing wiring instructions and identity verification protocol. Fidelity then froze my funds for 7 days until I spent 4 hours and 15 sheets of paper clearing up the issue - finally having to go in person (30 min drive) to get some semblance of respect for a law abiding customer. Fidelity Representatives gave me the runaround several times, lied multiple times, placed me on hold for 20 minutes several times, and their in person offices KNOW NOTHING about their back offices which are regional.

Granted, I myself was still young and ignorant with next to zero knowledge of retirement plan rules, the customer representative very empathically told me I needed to roll over my 457 plan (that was automatically set up for me while I was a student working at a university) into an IRA because the money was idling. Instead of suggesting I put the money to work, he suggested moving it out of an account that I now know legally allows me to withdraw at any age without a penalty. Clearly, he had no business advising about 457 plans if he didn't know all the rules. Now I'm missing out on a benefit because of his fear-based advice, which I'm sure goes against Fidelity's philosophy.

I've been a Fidelity customer for 17 years. Exactly one month ago I wanted to do a direct transfer from a Fidelity IRA to an IRA with another financial institution. I called the Fidelity local office for instructions.

I've called and written countless time to ask Fidelity to STOP SENDING JUNK MAIL to my home address. I don't have an account with Fidelity Investments nor do I conduct any financial business or transactions with the company. Even after submitting multiple requests via email, postmarked letter and phone calls to STOP SENDING JUNK MAIL to my home address, the company unabashedly refuses to honor my request to leave me alone!

I have a self directed account, and as such I accept the fact that there is NO advice to be given when I call the general team number, but the team is still helpful if I need something researched that I cannot do myself. What I dislike about Fidelity, is that I have been with them about 10 years now, and 4 times now, at their whim and discretion, they've change 'my personal account advisor' without EVER GIVING ME A HEADS UP. NEVER. There is personal relationship trust building up, and BAM!!!! You're switched to a total stranger. I've seriously thought about switching investment companies but the team is so helpful that I've opted to stay in ONLY because my account is self-directed. I think it is so disrespectful to keep changing the account executives... and I found out some have quit (which change is totally okay), but those that are still there have their accounts changed too without their knowledge. I'd really like to know why.

All I really want to do is wire money to buy a new house. Shouldn't be that hard or so I was told by everyone I know including the escrow company and realtor and mortgage man and that it would be "no problem" from every Fidelity representative I've talked to. Funny thing... After 4 calls they are still unable to set up the wire after I was "promised" would be done if I called back after 2pm Eastern. I was promised it would be done no problem except that it couldn't be done yet again. I've spent probably 3 hours on the phone with them accomplishing nothing. And it's not because the money is not there.

My monthly SS was direct deposited today; funds shown as available when I logged into my account. Went to use my debit card and was declined. Called Fidelity Investments, spoke with two employees (first one was so rude, spoke over me, he was useless) to which they advised my account was in the negative which I understood hence the reason my checking account had been restricted. Thankfully Fidelity removed the restriction however, advised I would be unable to access “all” available funds until the next business day. I stated I understood them holding the funds to cover the negative amount an additional business day but not the remaining funds. Who are they to hold my money for an additional business day? There has to be laws against such banking practices. Plus there are no branch locations in this city where you can go make cash deposits. Major pain in the...