Fidelity Investments Reviews

Very poor at keeping the client informed and returning phone calls or answering questions...... We are definitely disappointed with the service we have received..... We feel that we are being taken for granted.

Fidelity is the worst company in the world. Never answered my questions, blocked me on the online activity. I wanted to take money from my joint account, they said my husband will be informed. Why is it that he can close the joint account without me being notified. He has millions with them. He gets good treatment. Do not put your money in Fidelity.

My payment was declined as another payment of a different company was processed. I then went on the Fidelity website to pay my premium; their website was suffering technical issues and would only allow me to process a onetime payment, so I made the payment to relieve my monthly payment. Everyday since I paid my premium, Fidelity has attempted to recharge me for me an additional payment. I called and spoke with Lisa ** and Lori ** and both of them refused to fix the issue and said I was subject to change my payments to quarterly or pay an additional payment, despite having already paid this months premium. All other times I’ve spoke with customer service agents, they have all been helpful. Lori and Lisa are two of the most unhelpful agents I have encountered. Why have a policy with an unhelpful agents?

In the spirit of yesterday’s holiday, I find it extremely fitting to leave this review of the less-than-stellar customer service I received at my local Fidelity branch. To make a long story short, my account was closed for alleged “fraudulent” activity. The reality, however, is that Fidelity seems to find it difficult to believe that a young ** woman can have a successful career and earn a good income, and so any transfers into their institution from this demographic must therefore be “fraudulent” in nature, but I digress.

This wasn’t some random Tuesday; it was one of the biggest IPOs in forever with insane volume, but Fidelity couldn’t handle it while Morgan Stanley and others were chilling with no drama. I’ve traded tons of volatile stocks through them before, but this meltdown on such a huge day is straight-up unacceptable and embarrassing.

At one time I loved Fidelity but recently they charged me $100.00 dollars fees for 3 trades of 100 shares of a $19.00 stock a $27.00 stock and a $37.00. When I called I Showed them there was no fee attached on my confirmation and was told that it was a recent change and could not reverse or credit the charge even though it was their fault of no notification and when I sell there will be another $100.00 fee. So be careful, In my opinion this was wrong on their part.

By now, everyone has read about the dramatic evolution of AI leading to a recent Claude AI exploit of previously expert-sanctioned security code on the popular ZCash network. For four years, human expert cryptographers failed to find any security problems in the network while Claude Opus 4.8 AI found an exploitable Orchard pool loophole that could have allowed the minting of unlimited ZCash tokens--knowledge which crashed the ZCash network within days. AI successfully hacked a major security network IN JUST ONE DAY. The era of AI-hacking security networks like the ones that protect our money is on us. Moreover, Google just updated its timeline for the expected arrival of function quantum computers likely able to crack today's "classical" cryptography security to 2029--much sooner than previously estimated--due to Google's, one of the world's biggest and most sophisticated tech companies, most recent research.

My brother died and left me his retirement account. After Fidelity notified me, I sent them death certificate and my birth certificate and ID and SS number. They did not send me the proceeds, instead they put the account in my name and in less than two years took over 70 percent of the money out of the account before sending me the proceeds.

My wife and I have our entire retirement accounts with Fidelity. I am a seasoned trader and trade within my Fidelity account. They continually steal money on my trades. I'm losing thousands of dollars a year. I have spoken to 8 different people and no one can can explain the lack of an audit trail to my missing funds. Just yesterday $193 unexplained.

Tried to set up a roth ira account & since my old job from over 25 years ago had my old 401 with them I wasn't able to, even after calling twice, talking to multiple people, verifying my identity.. They sent me a paper application like it was 1980.. Bye bye, had absolutely no trouble at Schwab. Even when my adult kids added me as authorized user on their accounts I'm not allowed to make my own log in. A joke!

Words cannot begin to express my utter disdain for this over-bloated, sham of an investment company. For months, I have dealt with unprofessionalism, a lack of clear communication, misinformation, and constant stonewalling whenever I sought answers. I was forced to jump through endless hoops across multiple regulatory bodies, only to discover that they had been lying about where my funds were actually being held. So buyer beware; if you want to deal with an institution that will hold your money hostage indefinitely, ignore you at every opportunity, and then feed you outright falsehoods when someone finally does respond, including misinformation coming from the executive level, then by all means, put your money with Fidelity! Frankly, you would be better off burying your money in a ditch somewhere. At least then you would know where it is.

I am writing this review as the POA of my sister. She has IRA and Roth accounts with Fidelity. She is now in Memory care and we need to access those accounts to pay for her Memory care. I have a durable power of attorney. Unfortunately, when it was made, she did not check the box for handling Stocks and Bonds transactions but did check the box for Handling Retirement Plan Transactions. Everyone knows that those are invested in stocks, bonds and mutual funds. After requesting a letter explaining why they would not honor the POA, even after I had filled out their in-house POA, which they requested. I receive a letter from them still denying it.

Fidelity needs to be exposed for the trickery that can only be sustained by a closely held corporation. Example 1: Fidelity will shut you off on the telephone if you inform them that as a client resident in New York State you have the right to record the conversation. They will shut you off even if you do not inform them and they detect a recording device. (See New York law below). 2) If Fidelity quotes you on *their* recorded line and you feel the quotation was taken out of context Fidelity will refuse to show you the transcript they are quoting for. I have at least 10 other examples of legerdemain or undocumented legal activity. I can document all of this document based on real time note taking.

I personally have a problem with Fidelity acting as a tax collection agency for the IRS 990t. The IRS has claimed my midstream oil company stocks are a non-profit organization and takes what seems like a secret tax that can’t be included on your 1040? They also take after the April 15th deadline and that way seem to get a penalty to boot. Fidelity says they make no money on this 990t secret tax but I think maybe they blame the accounting firm they use? I have requested the House Ways and means committee to investigate as Fidelity only does not audit any account where you pay a broker only self-directing little guys.

30 years + with Fidelity then hit RMD at 73yo. My Financial Advisor was fired. I had been with him for over a decade. I was left trying to find another good Advisor & team. New team in Denver called me twice to do RMD for 2024. When I was doing 2024 taxes, I found Fidelity had me take an additional $26,000+. I called Fidelity immediately to resolve. $2,900+ penalty from Feds for mistake. Fidelity reviewed my complaint. Fidelity was too busy denying the error occurred to help me. Fidelity has gone downhill. Firing experienced staff and hiring less experienced staff.

Parker ** is our financial advisor. As a rating, he is a 11 in a schedule of 1 to10. Being in banking for 50 years I have never been so impressed. Especially since he is so young, but has a handle on all the necessary things to serve. His knowledge, kindness, evaluation skills, time management, and question answering is in unbelievable. In my 50 plus years of banking, I am seldom so impressed as I have been with Parker!!!!!!

I was told that an Empower rollover check would be completed in just a couple of days. Time was of the essence because I am moving from Nevada (no state tax) to Utah (4.5% state tax). Moving the money in less than five days I would incur no state tax because I am still in Nevada. Moving it in seven days I incur 2K in Utah state tax. They could do nothing to expedite and it was obvious from my latest phone call that they really don’t care. It’s all about what they get and nothing about what you lose. The proof is in the pudding as they say. If you look here on consumer reports 90% are negative reviews. I only have 100K so they could care less. Next month I will move it to Charles Schwab and it won’t matter to them.

I was all excited to use their software and then after four attempts to link my banking account with them and 3 support calls later, I gave up. One of their representatives told me to call my bank and have them call Fidelity with my banking information. What??? What a waste of time and effort.

No one knows the exact process for Executors. Since 1/5/26, I have spoken to 5 reps each with a different answer on how to prepare paperwork. Today 3/4/26 yet another rep informed me on my dime of yet another new step and with paperwork sent in the mail. In the electronic age that Fidelity is working in snail mail is inexcusable. Not only is the red tape unreasonable but the people are either not trained or ignorant; maybe both. If they want your money they take it immediately; but getting your money out is nearly impossible. Definitely filing a complaint with SEC, Governor and their legal department.

Trying to collect my court awarding for my divorce. They're giving me the hardest time. I'm disabled. Terminally ill. Need my medications. 20% co-payment can't afford them and they're leaving me still unstabled with my health. I think I'm through with this company. They are about to hear it from me in the end. I have a lawyers ready for them. They're going to owe me more for than what the judge gave me for my divorce. Just so you know you've been reported to finera other multiple reporting agencies along with State attorney generals from multiple States. You're in trouble. Look like somebody else.

Since they have changed their platform, the data has been spotty, the position held doesn't update real-time, so if you want to get out of the premarket trade you made online good luck, you'll have to call a Fidelity rep and get them to do it, that is if the person you happen to reach at Fidelity understands that if you bought x amount of shares but the system says you own y.

I have had multiple, unbelievable experiences with customer service reps that have left me shaking with rage and am now going through the process of transferring assets to schwab because of it. I cant help but feel these male reps are biased against women.

Shocked, totally shocked on Fidelity's overall rating with consumer affairs. I am 62 years old and have used several brokerage firms thought out my life. NO ONE comes close to Fidelity in overall service, value and professionalism. For the bulk of my life I used Vanguard as my financial company. All I will say is I would be a much wealthier person, if I used Fidelity instead. In my 2 plus years with them they have exceeded my expectations. I urge people who wrote negative reviews to go try another brokerage company. You will come running back to Fidelity. NO company is perfect. For example, Fidelity hates to send anything out via mail. Even though it says it well, they simply don't. Only upon request will they send you information by mail, that includes year end 1099s. In the end, I have found 90% of there people want to help. Again no company is perfect but Fidelity is the best that I ever had.

I have never been more disappointed by a financial institution. Each interaction I have with this company keeps getting worse and worse. I pray for their undoing and down fall at this point. They. Like every company with a IVR phone tree their portal system is better than most of the humans I am forced to talk to. The flaws that come with human phone communication is nothing short of astonishing. The peace of knowing that never having to call this place will save years on my lifespan is bittersweet.

Imagine, in 2026 that you have to turn OFF your VPN in order to use your financial provider website, potentially exposing all of your financial data to hackers. The same VPN you've used for years and works everywhere else! And then, taking over an hour to try to make your credit card payment, fighting "access denied" screens while their "customer service" denies anything is wrong. While you're simultaneously logged into other bank and credit card sites with zero issue. This, is the Fidelity investments experience. I do regular business with 3 other banks, an investment broker, and 3 other credit card companies without any of this nonsense!

Fidelity had a hack problem. Gave me a new account and so far has locked my account for 6 business days. I did have anything to do with the Fidelity hack. Froze my new account. Can't transfer money and they cant tell me when they will unlock my account. Also I wanted to close my account to access my funds but they said no.

I am not happy with Fidelity at all. I am sorry Kaiser partnered with them. Retirement rules misleading and not explained properly. Wish I could take my money out. The 5050 joint plan is useless. I frankly do not know why this plan is in place. I am stuck with it now. If it had been explained to me properly I would have never chose this plan. My husband passed away a couple of months ago, one of the reps called me and said I would get my pension and part of my husband pension. She said she would get back with me with the right calculations of how much I would get. Well weeks passed, did not hear back from them. So I called them back and I was told they were cutting my pension by 50 percent. I asked why and they said because I had the 5059 joint plan. I told them I am the participant not the survivor.

I withdrew my pension from USAA through Fidelity and since November I have been told everything was all set for deposit on Jan 1, 2026. However they added a number to my account and deposited to the wrong account. I keep calling, not getting any answers. I am being told I just have to wait the is unacceptable. Clearly I took this money out because I needed it. They made this mistake I did not, this should be something they can fix on their end. I am so upset, I will close any accounts I have with them and tell everyone I know. We are better off having our money with Charles Schwab. No one over there is taking accountability for their error. They will not allow me to speak with anyone else there at all!! This is not okay. I have been dealing with this since November. Please if anyone in Corporate can call me or reach out to me. This is not my mistake. I need my money. No one can give me a date on when I will get my money.

I called with what I thought was a simple question. I did not recognize the symbol that they were using for my core account. I was traveling, and therefore used my phone instead of my computer. BIG mistake. What I got was the nastiest, little snot, nose, character, who knew what I was asking and started playing a game with me, which was: I know the answer but I’m gonna make you work for it and I may never answer it anyway. He was so disinterested in client service that I don’t even know how this person got hired. But it’s clear to me That FIDELITY is not looking out for a decent customer experience at all. Further, their voice prompts never get you where you want to go. Just a simple question about a symbol I did not recognize was. A call for clarity ultimately involved three people, the last one was to make a complaint. Where do they find these people?

Excellent help from Shannon moving money from a 529 account via check to a school for tuition. She covered everything and explained why she was doing each thing. I realized I could not have done this myself.