ezTaxReturn Reviews

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Edited by: Tammy Burns

About ezTaxReturn

Authorized as an IRS e-file provider, EZtaxreturn is an online tax-filing website with a flat-fee price, with many forms and schedules supported. For taxpayers with a simple federal return, filing online is free. The website claims you can file your federal and state taxes online in as little as 30 minutes. It is best for taxpayers with uncomplicated tax returns.

Visit www.eztaxreturn.com
Pros
  • Free customer support
  • Flat-fee pricing
  • Max refund guarantee
Cons
  • Strict basic file qualifications
  • Not for all states
  • Cannot file previous years

ezTaxReturn Reviews

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    Page 2 Reviews 30 - 60
    Verified purchase
    Customer ServicePunctuality & SpeedBillingEase of Use

    Reviewed Aug. 11, 2023

    There are a lot of things that I like using ezTaxReturn for. I've been using them since 2015 online. I like that I can go back and see all of my tax stuff in one space, that I can download my tax stuff afterwards, and that they send me email notifications when I need to amend things. It's in the name. ezTaxReturn is easy to use. It makes it simple for someone like me who has a specific income. If I had more complicated tax filing, it wouldn't work. But for people that make under $50,000 a year that need to do their taxes quickly, it's a great service.

    It would be nice that they would have a staggered payment for the taxes. So, if you make under 15,000 a year, you only have to pay $25 or $30 to file. And if you make above 15,000 up to 30,000, maybe you pay $20 to $35. It's a lot when I'm only filing for a bit to pay them 50 bucks. But usually, they let me do one of them for free. Other than that, it's great.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Dear Michelle,
    We are so happy to read that you liked our EZ service and we hope you'll continue to enjoy using our program. ezTaxReturn.com makes complicated returns easy and your feedback greatly helps our team in continuously improving the program. Please reach out to us if you need any assistance as we are just an email away.

    Until next season!

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffEase of Use

    Reviewed July 24, 2023

    My only choice to use to complete tax returns. I especially liked the option to guide me through the process. User friendly and easy to follow. I have recommended to friends and family! I always feel confident and appreciate the quick response both in refunds and answering my questions via email.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn

    Hi Noreen, We are so happy hearing how satisfied and confident you are with our tax filing program. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing our users happy and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Staff

    Reviewed July 23, 2023

    ezTaxReturn is so simple that it takes so little time for me. From the time I sit down to the time I'm done is less than 45 minutes. It's a lot easier than anything else I've ever used and I like the fact that I'm using somebody else's professional capacity to guide me through these forms. I feel comfortable with that.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Roger,

    Great to hear that we lived up to our name. We love hearing how fast, ez and comfortable you are with our tax filing program. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing that we backed up what we claim and that our users are happy and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed July 23, 2023

    I always liked ezTaxReturn. I've been using them for 20 years. The only year I didn't use them was when I had a complicated situation, so I went to an actual CPA. Their reps are great. They get back to you fast, and they have an answer for your question. The website is really good. I used to be an accountant, so I understand taxes for the most part, but it gives you a choice of, "I know what I'm doing. Let me just go through it on my own," or, "Why don't you give me some guidance and help me through the way," which I always do to be safe.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Patricia,

    We are very excited to get feedback from our loyal customers and to see how comfortable you are with our tax filing program and so glad that our support team has always been there for you. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing our users happy and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed July 23, 2023

    Electronically, ezTaxReturn's website is easy to use. If you wanna go back and look at a different year, you just click on that and pull it up, and then you can start doing comparisons. Their website is great. It is self-explanatory. It gives you options on, "Do you need help filing this” or “are you okay doing things on your own?" So, I've never had to call their customer service or engage them at all. ezTaxReturn is a tax software that I would recommend to any of my friends.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Daniel,

    We are very glad to hear about how easy your tax filing experience was using our application. Please reach out in the future with any additional feedback. Seeing our users put at ease and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Customer Service

    Reviewed July 23, 2023

    I haven't finished my taxes for this year. There was an identification number that I needed and I had no idea what it was. I called the IRS. I was trying to see if I could get whatever number it was from them. But they said ezTaxReturn should know what the number is. So, I didn’t have a good experience with ezTaxReturn. Whatever that number is, they should be able to get that. They either have a contact number for the IRS or they should give some information and instructions on where that number can be found.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Janis,

    We sincerely apologize that you did not have a good experience with ezTaxReturn. Unfortunately, we do not have a special number for the IRS nor do we have any taxpayer information that cannot be found on a filed return prepared in our program. Please contact us using the Contact link in the top menu of our site. You will see a dropdown menu and in that there is a Contact Us link. With that you can submit a secure inquiry with your contact information and If you can specify what id number you need, we are more than happy to assist you.

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed July 23, 2023

    The process with ezTaxReturn is simple. I do it through the app myself. They have step-by-step instructions, which is good for me. What I would do is I would start and then stop, and that is one of the values that I really like. I like that I could stop, and then go back to it another day or two days later and I didn't have to start over. It saves the spot that I was in and I can start from that section. Overall, ezTaxReturn is good and easy to use. Use it. Try it.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Norma,

    We are so happy hearing about your experience with our tax filing program. Please reach out in the future with any additional feedback. Seeing our users happy and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 22, 2023

    I liked ezTaxReturn's cost. And before COVID, they were reliable. They always handled me well. A couple of times before the tax credit, I needed more help than I was getting and they gave me a free CPA. However, it was more difficult to reach out to them late or post-covid. There wasn't enough people. I went straight to voice mail and I ended up using email. They were under the weather because they weren't back on their feet like most people. But we ended up getting everything taken care of.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi David,

    We are so grateful hearing about your experience with our tax filing program. Please understand that we are here for you. Our customer support team is always an email away. We spend considerable efforts to upskill our customer service every year. And this year we even expanded our support team hours. Reach out in the future with any questions you have or any additional feedback. Seeing our users happy and empowered by their experience is always a pleasure. Thank you!

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 22, 2023

    I've used ezTaxReturn probably for five years now and I've never had a problem. It’s great that I'm able to file more quickly than I had done in the past and in turn, getting my refund more quickly. They keep my previous year tax returns on file, so that I can access them whenever I need them, as well as being able to roll forward any information in that tax return. The ease of being able to file a tax return is super wonderful. They have a wizard that walks you through each of the steps so, I never miss anything. If you need to stop midway through the process, it saves your progress and you're able to return and continue working on it. Sometimes, if you want to take a look at different alternatives, you can enter information, see how it affects the end result, and then go back and modify things as needed. So, it's very helpful. If people need an online tax return company, ezTaxReturn would be the company I would choose.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Paula,

    We greatly appreciate you sharing the details of your experience with our tax filing program. We also love to hear about customers coming back year after year. Please reach out in the future with any additional feedback. We are so grateful seeing our customers empowered and continually returning to use our program. Thank you!

    Verified purchase
    Online & AppStaff

    Reviewed May 29, 2023

    Everything is online with ezTaxReturn. It's hard to get in contact with them. I tried to recently as I was confused with the tax return and I had a lot of questions. I got the runaround and it wasn't the right number on the website that was given. The representative should be able to access the account information to be able to answer questions and help.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Shataria,

    We sincerely apologize about any confusion and that you feel you got the runaround. We can assure you that is not our intention. We only want to make your experience a successful one. The number we provide on the site is listed next to a note that states: For faster response, we encourage all users to submit a secure inquiry using our contact us link. We provide a Contact Us link on the top menu of our website. With that you can submit a secure inquiry with your contact information and someone from customer support will assist you. If you request a call back and give us your phone number in the inquiry then you will speak to someone in person. We spend considerable efforts to upskill our customer service every year. This year we expanded our support to 3am EST. Your feedback is greatly appreciated. It motivates us to strive to do even better.

    Verified purchase
    Staff

    Reviewed May 25, 2023

    The representatives at ezTaxReturn explained everything to me and showed me how to do the process at first. After that, I was able to do it on my own. The website was very user-friendly. I'd recommend ezTaxReturn to everybody.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Haleigh,

    We are so happy to see how satisfied you are with our tax filing program. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing our users happy and empowered by their experience is always a pleasure. We spend considerable efforts to upskill our customer service every year. This year we expanded our support to 3am EST. Your feedback is greatly appreciated. It motivates us to strive to do even better. We are so grateful for your kind feedback and appreciate that you chose us to be your DIY tax filing software. Thank you!

    Verified purchase
    Staff

    Reviewed May 18, 2023

    I was gonna get to file my state taxes for free and then I ended up not doing that. The process with ezTaxReturn was so much easier and I decided to stick with them and go through with that even though it wasn't gonna be free. The reps explained everything thoroughly and walked me through step by step. I wish I would have found ezTaxReturn earlier. People should make the switch.

    Thanks for your vote!
    ezTaxReturn
    Response from ezTaxReturn
    Hi Rubie,
    We are so glad you decided to stick with us. It's great to hear when customers make use of our support team and get the help they deserve. Please reach out in the future with any further questions that may arise or any additional feedback. We also wish you found us sooner BUT so grateful you found us! Welcome aboard!

    We spend considerable efforts to upskill our customer service every year. This year we expanded our support to 3am EST. Your feedback is greatly appreciated. It motivates us to strive to do even better. We are so grateful for your kind feedback and appreciate that you chose us to be your DIY tax filing software.

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    ezTaxReturn Company Information

    Company Name:
    ezTaxReturn
    Website:
    www.eztaxreturn.com