Credit Karma Money Reviews

2500 in the account. Sent me a new debit card card. Works in ATM but gets declined at Walmart and Tractor Supply. Contacted customer service and they told me it was declined for security reasons. Couldn't give me the security reasons or why two major retailers in the US would be declined for security reasons. Told me to find another retailer. Use cash or I could transfer my money out of the account for a small fee. Screenshots of our conversation are attached. She just kept repeating the same things over and over again. Never even offered to replace my debit card.

I send money 2x a month to put into what they call a savings builder so that when you have saved $500 they unlock your asking so you can use the money. Unfortunately, the balance that is reflected by them is a $300 difference not to mention that $50 a month is disappearing since when I send that it does not show up anywhere. So that’s another $400. When I call customer service they say they can’t see any money in my account! I asked to speak with someone in management as they have no information and they say there is only them to talk to.

I was coerced to get a Credit Karma Money account while filing my taxes through turbotax, because it's the only way you can get your refund without paying an extra charge. I begrudgingly set up the account and received my refund, only to find out I can't access my money. I cannot set up a linked bank account to withdraw my funds because of a "technical error", and customer support is deflecting and avoiding my questions. It's been over a week now, and I am not sure how to proceed. I guess faking technical issues and holding on to people's refunds for weeks on end is a great way to increase cashflow.

Worst banking experience ever. Card gets declined for any purchase over 20 and you have to go into the app and approve the purchase and then rerun card. OR the card just declined constantly, can't transfer money out, and customer service is unable to see anything on their end. This has been a repeated problem and CK has no answer to fix it. Won't be able to get to work today because all my money is in my CK account and I can not pay for my gas. Guess when I get fired I'll sue your stupid company for negligence and fraud.

I transferred money internally between my "CK Spend Account" and my "CK Save Account" and it disappeared. They have no real agents and can't tell me where the money is. Don't use them. Now I'm terrified to withdraw the rest of my money for fear it will disappear.

I’ve been using them for about 3/4 years now to file my taxes… They claim you can get your deposit 5days early…. That’s not true!! I’ve never gotten any of my deposits early with them! Their fraud protection is terrible. My account was scammed last year. I had to order a new car but didn’t get any of the stolen money back! Don’t use this account! Plenty of other banks to go through!

I did get my direct deposit 3 days early but they do not honor the 20.00 overdrafts like they advertise and I wasn’t able to deposit cash to the account ever. I would go to every available merchant that they advertised me could make my deposits and it would fail every time on different days and time and places - I was waiting in lines at Walmart - I was holding up the lines in CVS and Walgreens while they would keep trying to help me but each time failed but Credit Karma would blame the retailer saying nothing was wrong on my account- so they all do it wrong - drive to another city.

Stay away! Do not recommend. Would give negative stars if possible. They froze all three of my accounts with them and never sent any notification. I only noticed when charges began to decline. When I called, they could give me no information and had to transfer me to another "specialist". The specialist asked for verification including a copy of the front and back of my driver's license and a selfie to confirm they were talking to the account holder. After giving them what they asked for, they still couldn't tell me why the accounts were frozen or give me any balance information.

I wish I could give them an -1000, please stay far far away from this bank. Normally when you have your card frozen and the transaction is declined due to the card being frozen the funds stay there. Well not with them on 10/31 I was trying to add 1107 to my Apple wallet. Forgot the card was off. Well I go to the app to turn it on and the money is gone. Contacted them several times only to be given the run around about my money. Was told the hold would be lifted 11/06. Well today is 11/06 and there’s nothing. But they did CLOSE MY ACCOUNT KNOWING THEY HAVE MY MONEY. I can seriously see them in a lawsuit SOON. I regret EVER banking with them. PLEASE PLEASE STAY AWAY. IT'S NOT WORTH IT. Oh May I add the manager hung up on me because I wanted my money back.

Worst bank ever. I wouldn't recommend opening an account. The company is not trustworthy. I have been fighting trying to receive a refund from a dispute that was filed, each time they denied it even though I provided proof for dispute. I was advised to call my local police department. I've never had a bank deny an dispute. So if you want a trustworthy account CK money bank card is not the way to go.

Stay far far far away from this!!! So Credit Karma locked and froze my account for over a week due to me updating my phone number. Customer service was totally useless and the department that handles locked accounts “doesn’t speak to customers”. $53 in the account and they made it sound like the ultimate fraud.

Completely fraudulent. Intuit is implementing a thinly veiled shell scheme by “offering/incentivizing” to deposit your TurboTax return (owned by intuit) into your new Credit Karma account (also intuit) and connecting bank accounts via plaid (also intuit) under the guise of supporting a “3rd party” despite all three financial institutions being the same company. I was in desperate need of my tax return as a single mom and a survivor of domestic violence. Turbo Tax said that my return was accepted and would be deposited. My $4,000 return never came and my Credit Karma account was closed without formal notification despite funds in the account. I can’t even check my account balance or find out where my return went. I paid TurboTax for a job which was never completed. Needs to be reported!!

I have been dealing with Credit Karma For almost 2 years trying to get my money. For me closed account back. They literally have read me going circles. Just avoid doing their job properly. I've spoken with 6 different supervisors. Haven't gotten the same response from any of them. I have over a 100 different emails of communication back-and-forth and once again. Still no check. No update. No nothing.

Please be aware! Gave CK a one-star review because there is no lower option. Everything looks good in paper but the reality is something else! I just got an e-mail stating that my savings account will be closed in 5 days with no further explanation even though my money is from a legit source. Don’t get your hopes too high! I did contact the support team and still couldn’t provide me with an explanation. Look somewhere else where you can get better customer support and transparency.

I was looking on my Credit Karma app, and saw the information about the Credit Karma Money! I am so glad I came and pulled up the reviews because I knew something wasn’t right. I will continue to bank with my primary bank before I leave and deal with this foolishness as the reviews mention about my damn money‼️ Y’all need to do better; stop being CHEAP, and hire people in the US which is where we live to handle our money…IT’S a BIG no for me!

Terrible customer service, the phone system is always incorrect. They gatekeep every function with direct deposit including check deposit, and I cannot set up direct deposit without depositing my first check. Worst banking experience I have ever had.

Absolutely the worst customer service for their debit card you could possibly imagine. Like c'mon now. Even Credit Karma can do better than this. Managers will just hang up on you. It's pretty surreal.

My card was stolen and was used to a total of $1400 from my account. I disputed the charges that was made but they denied my claims and when I asked for what did they use to make that determination and to send me a copy. They would not and closed my account. They are so fraudulent, do not use them!!! They are probably the ones that take the money.

My account got hacked on Good Friday and someone transferred 5k from my savings to my checking and took it all. Strange activity started when I got a spam call Tues prior and they stated they were credit karma and I had a fraudulent charge and needed to verify myself. I hung up. Friday comes 430am cst while I am asleep someone changed my number. I kept getting notifications to my phone so I woke up and saw that my money was transferred I immediately opened my app, canceled my physical card and tried to transfer all my money out and it got canceled me thinking it was due to the amount I was trying to transfer but whole time someone was in my account canceling my transaction. They realized I was on there as well and took a large sum of about 4,999 via an international transaction.

3/2/2024 I was called by number ** and I did not pick up. I then began to receive emails from Credit Karma (my bank) saying that my number was updated to** which is not my phone number. I called credit karma to tell them that it was fraud and updated my email address to a new email. I then tried to reach out to Credit Karma Customer service in which I told them my account was hacked. They told me I had to send an email to their support and helped me with canceling my card.

Every day for several hours at a time I've tried to access my money. They refuse to help. They refuse to even acknowledge my account as they continue to send me emails and tell me on the phone I do not have an account.

I do not like going back and forth about my money. The hotel placed 2 50holds on my account and I didn't get them back and they are saying I did and one representative hung up on me. This is the worst. Had this account for six years and I am going to close it cause Credit Karma went down. They make it hard to dispute and they keep bad and wrong stuff on your credit pissed consumer

Never again will I have anything to do with this place. Can’t get a hold of anyone, the one in a million chance I do talk to someone, beyond rude. He didn’t know what I needed (my phone number change and activate card) all he did with a jerk voice “Hold while I get someone to help me.” I was already holding for over an hour, then had to wait again. Intuit, you really need to axe this company. It’s only hurting your business. I have used you for so many years and I might need to change. Why did you hire them or even get cheap labor? I will never come back, EVER.

Credit Karma Money uses Fintech which essentially bridges the gap between you and the bank they utilize, MVB Bank. However, the problem that arises with third-party companies is that they can easily lay blame on either the bank or the other party communicating with said bank. For example, I work in post-closing in real estate and as a notary as a side hustle, and I have been depositing checks into Credit Karma for over 2 years now. Suddenly, they had a issue with a check. So, instead of my deposit taking 2-3 business days, it's going to take 8 days. They took no responsibility nor didn't even apologize even based off of principle as being the middle man for me and the two banks. No one wanted to at least call both banks to see if they could determine what the issue was.

The customer service was just terrible. Associates were difficult to understand or did not understand the concern or question. They abruptly closed my account with no warning or explanation and refused to respond when contacted. Several days of not knowing where my money was, locked out of my account and panicking, a check was finally deposited into my bank account. Never again!

I have had Credit Karma for some time and always had my taxes deposited into this account. Today I called to see why my account was closed and they had no real answers. I also asked what happen to the money in my account and they stated, it will be sent to me. They also said that I was sent an email concerning the reason it was closed, all lies. Credit karma do better modern day thieves!

I have been working so hard getting my credit straight so I can purchase my first house. Let me say this. Credit Karma is not bad but there are some issues I have endured with them like they advertise when you open a secured credit builder account your score can go up 40 points. Well that didn't happened at all. I have the credit builder account for nothing. And another issue I have is when something is reported on your credit incorrect and you score drops and you dispute it and it comes back when the incorrect info was indeed incorrect and has to be corrected the credit points are not put back on your credit report and if it is they won't put back exactly what was taken. I think that is so wrong. I hope they see this and try to do better. Now people have to work harder to get those points back on their credit report that was not updated like the incorrect info was updated.

Run, Run, Run! Especially during the Holidays, they are the worst fraud experts on the planet. They froze my account for no reason and without a time frame to reopen it from customer service. Customer service doesn’t know anything at all and they pass you around. I’m letting you know don’t trust them… MVB Bank doesn’t handle any of the Banking for Credit Karma, they will only take a complaint from you. This is disgusting and it makes me sick and frustrated that they treat your money like it’s theirs and they are letting you borrow it. They don’t care about anyone livelihood at all! I’m on the phone with them now and they still have no resolution after 48 hours. I don’t even know why they froze my account or what’s in review.

I am a single parent! They froze my account will, Not tell me why. My direct deposit was deposit on Wednesday, Nov 2nd I have not had access to my money. My energy bill is auto pay out, I had by certain time to pay. My lights was turned off due to this. Reason I have no idea how I will pay the any other bill, no money and I have 5 children and one on a breathing machine and he is only 3. This is unacceptable and I have made a complaint with the Better Business Bureau. I would not get account with Credit Karma, taken always from families is not okay.

Have had them for over a year - using their debit card. The night before my check was suppose to deposit I received an email saying it was suspended and to call. I call and they closed it. With my money and now my check won’t deposit and I have rent to pay. They said I will eventually receive a check for the money that Wa sun the account??? What am I suppose to live off of in the meantime. Call customer service and they say the legally do not have to tell you how or why.