Credit Karma Money Reviews

2500 in the account. Sent me a new debit card card. Works in ATM but gets declined at Walmart and Tractor Supply. Contacted customer service and they told me it was declined for security reasons. Couldn't give me the security reasons or why two major retailers in the US would be declined for security reasons. Told me to find another retailer. Use cash or I could transfer my money out of the account for a small fee. Screenshots of our conversation are attached. She just kept repeating the same things over and over again. Never even offered to replace my debit card.

I send money 2x a month to put into what they call a savings builder so that when you have saved $500 they unlock your asking so you can use the money. Unfortunately, the balance that is reflected by them is a $300 difference not to mention that $50 a month is disappearing since when I send that it does not show up anywhere. So that’s another $400. When I call customer service they say they can’t see any money in my account! I asked to speak with someone in management as they have no information and they say there is only them to talk to.

I was coerced to get a Credit Karma Money account while filing my taxes through turbotax, because it's the only way you can get your refund without paying an extra charge. I begrudgingly set up the account and received my refund, only to find out I can't access my money. I cannot set up a linked bank account to withdraw my funds because of a "technical error", and customer support is deflecting and avoiding my questions. It's been over a week now, and I am not sure how to proceed. I guess faking technical issues and holding on to people's refunds for weeks on end is a great way to increase cashflow.

Worst banking experience ever. Card gets declined for any purchase over 20 and you have to go into the app and approve the purchase and then rerun card. OR the card just declined constantly, can't transfer money out, and customer service is unable to see anything on their end. This has been a repeated problem and CK has no answer to fix it. Won't be able to get to work today because all my money is in my CK account and I can not pay for my gas. Guess when I get fired I'll sue your stupid company for negligence and fraud.

I transferred money internally between my "CK Spend Account" and my "CK Save Account" and it disappeared. They have no real agents and can't tell me where the money is. Don't use them. Now I'm terrified to withdraw the rest of my money for fear it will disappear.

I’ve been using them for about 3/4 years now to file my taxes… They claim you can get your deposit 5days early…. That’s not true!! I’ve never gotten any of my deposits early with them! Their fraud protection is terrible. My account was scammed last year. I had to order a new car but didn’t get any of the stolen money back! Don’t use this account! Plenty of other banks to go through!

I did get my direct deposit 3 days early but they do not honor the 20.00 overdrafts like they advertise and I wasn’t able to deposit cash to the account ever. I would go to every available merchant that they advertised me could make my deposits and it would fail every time on different days and time and places - I was waiting in lines at Walmart - I was holding up the lines in CVS and Walgreens while they would keep trying to help me but each time failed but Credit Karma would blame the retailer saying nothing was wrong on my account- so they all do it wrong - drive to another city.

Stay away! Do not recommend. Would give negative stars if possible. They froze all three of my accounts with them and never sent any notification. I only noticed when charges began to decline. When I called, they could give me no information and had to transfer me to another "specialist". The specialist asked for verification including a copy of the front and back of my driver's license and a selfie to confirm they were talking to the account holder. After giving them what they asked for, they still couldn't tell me why the accounts were frozen or give me any balance information.

I wish I could give them an -1000, please stay far far away from this bank. Normally when you have your card frozen and the transaction is declined due to the card being frozen the funds stay there. Well not with them on 10/31 I was trying to add 1107 to my Apple wallet. Forgot the card was off. Well I go to the app to turn it on and the money is gone. Contacted them several times only to be given the run around about my money. Was told the hold would be lifted 11/06. Well today is 11/06 and there’s nothing. But they did CLOSE MY ACCOUNT KNOWING THEY HAVE MY MONEY. I can seriously see them in a lawsuit SOON. I regret EVER banking with them. PLEASE PLEASE STAY AWAY. IT'S NOT WORTH IT. Oh May I add the manager hung up on me because I wanted my money back.

Worst bank ever. I wouldn't recommend opening an account. The company is not trustworthy. I have been fighting trying to receive a refund from a dispute that was filed, each time they denied it even though I provided proof for dispute. I was advised to call my local police department. I've never had a bank deny an dispute. So if you want a trustworthy account CK money bank card is not the way to go.