CoreLogic SafeRent
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    CoreLogic SafeRent

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    Last updated: Feb. 5, 2018

    68 CoreLogic SafeRent Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 5, 2018

    I have been renting apartments for over 10 years. I have a great rental history. My credit score isn't super and I told this new apartment building I've been waiting to get in that my credit wasn't perfect and they said, "That's okay. Just come in anyways," so I did. I filled out the application. I also gave them a $500 deposit. CoreLogic Rental Property Solutions denied me for an incident that was dismissed through the courts. I am now fighting it because I am a victim of domestic violence and I am stuck now in this apartment afraid to leave.

    I've been denied by three places and I believe it's because of this dismissed incident. I sent in paperwork showing it was dismissed. They never received it. Then

    I faxed it in. They did not receive that. I eventually had to email it and finally two days later they said they did receive it and I should call back once a week to see what the results are. I don't understand what happened to calling landlords and this company seems to be notoriously wrong... What is going on?

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    Verified Reviewer Verified Buyer
    Original review: Jan. 26, 2018

    CoreLogic/Credco released FALSE information about my credit to BlueChip Financial which then released same false information to other Credit Report Agencies. I file a complaint against CoreLogic and their customer services representatives that wanted to speak with me in Spanish a language I don't speak. This credit report company should not be permitted to do this type of business that cause customers to suffer the bad consequences of their poor services.

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    Verified Reviewer
    Original review: Sept. 28, 2017

    This company CREDCO pulled my credit unauthorized 2 times in 10 days and counting. I looked them up and am amazed to see what everyone else has experienced also. This cannot be legal. If an attorney or the FTC sees this please contact us to file a CLL. Also heard Wells Fargo is affiliated to this group which explains a lot. Thank you!

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 17, 2017

    THIS COMPANY SUCKS!!! I was denied an apartment two days ago because of the idiots at CoreLogic. I have a good credit score and have committed ZERO crimes - the same goes for my guarantor. When the leasing office ran the background check through CoreLogic for my guarantor (someone who will not even be living in the apartment) a totally different person came up with a criminal record. A different person with a different spelling of their first name, different middle name, different last name, different gender, and different race came up with a criminal record.

    This is completely and totally CoreLogic's fault and not mine. So I have wasted 110$ to apply for an apartment thinking there would be no problem since my guarantor and I both have good credit and no criminal record. BUT NO. The stupid leasing office will not do anything further and CoreLogic is of no help. How is a company like this even in business? All I have read about them is how much they suck and I see 60 reviews just like my own where they are ruining innocent people's lives.

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    9 people found this review helpful
    Original review: July 31, 2017

    Was denied an apartment because of my criminal background check. I had a speeding ticket about 10 years ago but I paid it. I live a mild-mannered life, so there isn't anything really to blip out on my criminal background. I'm going to try and see what the deal is with these guys. I'll dispute it, and see if I can get a second opinion with a more reputable company.

    7 people found this review helpful
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    Verified Reviewer
    Original review: June 23, 2017

    CORELOGIC denied my apartment application because of a case that was DISMISSED WITHOUT PREJUDICE back in 2015. CORELOGIC blames the courts for not giving them updated information (such a professional excuse). So now I'm on day 17 of a possible 30 day "dispute investigation" just so a person sitting in a cubicle can eventually open a thin manila folder and verify that I paid my November rent in 2015. Can you please streamline your operations? I see your stock price is doing well but it's certainly not based on applicant satisfaction.

    6 people found this review helpful
    Verified Reviewer
    Original review: June 13, 2017

    I've been renting in apartments for 6 years now, without issue. To my surprise, I was denied when I applied for a different apartment recently (which is significantly less rent than any of my other apartments, despite my income increasing year over year). I was absolutely shocked. When I contacted CoreLogic, they tried to explain how their "risk-rating" differs from a traditional credit score and that's why my score was over 150 points different than any other score anyone has ever run.

    I asked the lady on the phone to explain in detail what on my report contributed to pegging me as high risk and all she could say was "actually your report looks really good, other than opening a few accounts within the last 3 years." The report shows everything paid on time, my usage of revolving credit is low, no loans or any debt, etc. etc. I asked if it was typical whether having recent accounts could have such a drastic impact on the report and she said not usually, but that's just the way it came back. However they run reports on people is a complete SCAM. I have no problem getting approved for a lease elsewhere.

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    9 people found this review helpful
    Verified Reviewer
    Original review: May 20, 2017

    Like many of the other reviews I too have had an experience with CoreLogic's background checks. My family and I decided to sell our home to downsize. So in this transition we decided to rent an apartment for year until we find the area we want to live in. My family and I have not lived in an apartment in over 10-11 years and we were denied because of criminal background history. This threw me totally off-guard because my husband is ex-military and a stand up citizen. We were in total shock.

    When I asked the apartment complex to rerun the background check because I know that was not accurate I said if I have to go get a police report to prove that this is wrong I will. They refused to discuss the situation or even revisit the conversation. How horrible is that we sold our home thinking we will be able to move in by the first of June only to find out we have no place to go. This is enough to ruin someone's life. How in the world could this be even possible that they are promoting false information. This is really bad and that's not even the worst part. The worst part is they CoreLogic are so nonchalant like it's no big deal. I can imagine how often this happen on daily basis to someone with a common name. This is horrible and very unprofessional.

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    15 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 12, 2017

    We (myself, my husband and daughter) have owned 2 homes over the past 25 years and decided to rent an apartment while in transition. We were denied an apartment due to an erroneous negative criminal background check against my husband from CoreLogic Rental Property Solution, LLC A.K.A. CoreLogic SafeRent. Despite providing SSNs, driver's license numbers, and other identifying information the background check that was provided by CoreLogic was for a person with a different first name, different middle name, and different birth year. My husband shares one of the most common names in the US, therefore, it is extremely likely that he will share the same name as thousands of other men including criminals.

    Apparently CoreLogic does not put forth much of an effort to validate the data they collect and report. We were told SSN and driver's license are often not used by CoreLogic to conduct their background checks; only name and birth dates. It is obvious that CoreLogic does not distinguish between Christopher or Chis, William, Will, Billy or Bill, Samuel, Sam or Sammy, Johnny or John, Michael or Mike, etc. CoreLogic also does not consider birth years when linking data because apparently information from common names such as Ed ** 01/01/1980 and Eddie ** 01/01/1995 is often reported in the same CoreLogic report.

    When I called CoreLogic asking why this information with very little exact matches was on his report, two different representative (Salina and Tiffany) simply said that is what came back when they used his name and date of birth. We were told to file a dispute but it could take up to 30 days to be corrected even after providing additional identifying documents to CoreLogic. After nearly 2 weeks and $1,200 ($600 per week) staying at an extended stay the erroneous information is still not corrected. We have lost the apartment we preferred and reluctant to spend another $250-$400 nonrefundable application fee for another apartment only to get the same report from CoreLogic. CoreLogic should be held liable for carelessly reporting erroneous information that negatively impact families' lives and being slow to validate and correct their data.

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    14 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 4, 2017

    In 2013 I applied for a rental townhome and CoreLogic did the background check. I was denied. After insisting for a reason why I was denied the rental agent informed me I was a convicted sex felon from Texas. I was devastated, confounded. I never in my life been to Texas. Well after checking the rental agent discovered it was not me. But still was not comfortable with renting to me. I have never been in prison for anything. I prided myself in keeping my nose clean. Now I find myself afraid to apply for anything that requires a background. Things like this affect your life and had my wife not known I was with her at that time could have caused serious marriage problems. They removed the incorrect information. That was it. No apologies.

    12 people found this review helpful
    Original review: March 5, 2017

    One month ago I got denied to rent a house. Didn't get an explanation. This is the first time I've ever gotten denied housing so I decided to rent an apartment instead. I applied online, and got approved. When I got to place, I noticed that my daughter's name was on the application as a primary tenant. I informed the place that I'm the only person renting. The leasing agent verified my ss#, DOB, all of the information was mine on the application, just the name for some reason was incorrect. I asked her to re-run it with my name because my daughter would not be staying in the apartment. After she re-ran it, using the correct name I got denied. Some reason, my NAME HAS BEEN BLACKLISTED, but my credit is good enough to rent. I make 5 times the amount of rent for the place I was applying for. What is that about??? She told me to contact the company CoreLogic.

    They are closed on the weekend. I pulled a copy of my rental history report (www.rentalhistoryreport) and pulled my credit from all major 3 credit bureaus since I could not get in contact with anyone from CoreLogic. Nothing negative about rental history is any of the reports! I don't have a criminal background. I've worked in the same field for over 25 years. My debt to income ratio is not outrageous. I am asking everyone to file a complaint with your local attorney general under consumer protection on CoreLogic. Also report them to the Federal Trade Commission for under consumer protection. They have an F RATING with BBB.

    We may have a class action lawsuit against this CoreLogic if they are getting working people unfairly denied for housing because the company is not abiding by the fair credit reporting act and negligently misrepresenting information to rental companies. Budget in Suites and other extended stay hotels are filled up with working people that are being displaced because they are being denied for housing unfairly. Families with working parents and children are becoming homeless due to these unfair practices. This must stop!!!

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    18 people found this review helpful
    Original review: May 19, 2016

    I applied to an apartment complex in Greensboro, NC. After countless visits to apartments I finally get to the one I liked and could really see myself living in for many years. I was denied by this company after a background check. The source of my denial you might ask? A debt owed to a landlord that was mistakenly put on a report from YEARS ago! Not only has the debt collector removed this but also the apartment complex but lo and behold Corelogic's outdated and incorrect computer systems still has it listed and was the reason I was denied.

    Calling them is a complete waste of time. I was told to speak to one representative at the time by the name of Eliel. For some reason he is always away from his "desk" and never returns phone calls. Sounds as if there are only two people answering the phones in the whole place. This place is a JOKE! Tried to just give verification to the landlord of the prospective apartment complex and they can't accept that for whatever reason. How many days does it take to remove this mistake on THEIR behalf off of your account? 30 days!!! I cannot be more pissed off! We have to be out of our apartment soon and this poor excuse of a "safe rent" place isn't allowing good, respectable tenants to even be able to move into the home of their dreams because of their foolishness.

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    25 people found this review helpful
    Verified Reviewer
    Original review: May 4, 2016

    I recently applied for a few apartments here in Indianapolis, IN and was approved for one but not the other BECAUSE of this HORRIBLE company CoreLogic. What I am figuring out is that once there is ANYTHING negative on your report, CoreLogic holds it against you REGARDLESS of whether it's paid or not. Seems to be tone of a lot of these reports. I had a small balance that was owed to a previous complex (received the letter from a collection agency because I didn't know about it and I PAID IT IMMEDIATELY!) and it shows paid on all THREE of my reports.

    Well... that wasn't good enough for these fraudsters. They claim I was denied because this was showing unpaid on my Experian report but when I pulled my credit, all 3 bureaus have been updated. Then they tell me they will "fix" THEIR mistake if I provide proof (which I did) but it takes 30-60 days and I can then reapply. Are you kidding me? Our lease is up in less than a month! WTF!!! To make matters worse, the complex will not accept ANY documentation showing it was paid... They have to go by whatever report they receive from CoreLogic. You suck CoreLogic. Thanks for screwing hardworking people such as myself. Why pay something off if it's just going to come back and bite you in the butt regardless?!?

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    23 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 19, 2016

    I applied for some apartments called Meadowood townhomes in Canton, MI. I was told that my application was denied due to a landlord-tenant eviction on my credit report. I informed them that it couldn't be true and they gave me a number to call. I called CoreLogic SafeRent and sent them in the documents stating that it was incorrect. They removed it and I was informed that they will take it off. Jay the supervisor told me to have the company rerun my application and that it would come back approved because that was the only thing holding me up. I also have the paperwork and email to prove that. My application was submitted again and still denied. I called CoreLogic SafeRent and they stated there was nothing on my report that should of had me denied. I asked the apartment why I was denied and they stated they do not know. There was NO reason.

    17 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 10, 2016

    I applied for an apartment lease after being a tenant at another apartment for 8 years. The new complex required CoreLogic SafeRent report. I was denied an apartment and requested a copy of the report. In the report was a listing for a male with a multi state sex offender listing that was 4 years younger than me and he was listed as black as I am white and had a different middle initial. When I called CoreLogic asking why this was listed, they simply said that is what came back. When I told that was not me and asked again why it was included in my file, "Andy" said again that is what came back. She then said I could file a dispute but the damage of losing the apartment was already done.

    19 people found this review helpful
    Original review: Dec. 3, 2015

    So I went to apply for an apartment and was denied because of this company. I had not known anything of this company before this. The leasing office told me I was denied because of an unpaid collection. The collection had been paid previously but they don't have updated information. Which they told the leasing company to deny me. So now I have to wait 30 days for a dispute and 30 days to get my security deposit back.

    11 people found this review helpful
    Original review: Sept. 30, 2015

    I have recently applied to two apartment complexes in Maryland. One in January and September. I was told that the max income was 27,500 by Novo Properties and they ran my credit and a rental background through Saferent and Corelogic - didn't know anything about these people. I have lost my home or apartment back in 2010 due to loss of job and unable to pay my electric bill which cause me to have a eviction. I have a discharge due to a bankruptcy and I have paid off and rent owed to the apartment complex. Why am I being denied an apartment I live with family and now it is time for me to move out on my own at 50 - and can't get an approval on an apartment. Who are these people and how do you get in touch with them. I waited on line for over 30-minutes today given all these number from their website and no one ever comes on the line - was transfer and hung up on.

    16 people found this review helpful
    Verified Reviewer
    Original review: Sept. 3, 2015

    This is the message I sent to the park after finding out the name of the company that denied us entry into the park. We thought that was your park that declined us so we won't be making another offer on the home we WERE interested in. Why is it that we've applied to, AT LEAST, five parks out here and spent close to two hundred dollars in doing so, in the past year and your park is the only one that has declined us. I believe that it's because I have two liens against me from the IRS. And they are just that, liens. They did garnish some of my earnings for about a year but then I explained things to them and they stopped and no longer even attempt to take anything.. probably because of my explanation and the fact that I'm now 68 and have no other income other than a measly $222.02 pension and SS which is $1,075 not counting what my spouses income is.

    When buying a car, which is the same thing as buying a mobile/manufactured home, medical debts and liens are NOT included in whether a person has the ABILITY TO PAY for such a purchase and it's just that THE ABILITY TO PAY that is to be considered. Why is it that your park does? I will copy this message and send it or call these people to explain the other park's guidelines to them. Evidently you lose a lot of people who are interested in purchasing a home in your park and why isn't the park trying to change their policy as it's only hurting you and the folks who are trying to sell their homes there.

    We BOTH have over a 700 FICO credit rating and that seems to be the going approval rating at most parks from what I've learned over the past several years. We've lived in a park for almost three years which has a rent of $639 if it hasn't gone up in the past two years and you would think that they have pretty stringent guidelines. Since living there we've been accepted at the park we lived in back in Pa. and the park we now are living in Mesa.

    I'll bet the people in your park are just tickled about this policy when they're told the prospective buyer was turned down and not told why in specific. I'm not sure if their policy is lawful or not or if it's to their discretion as to how they determine the qualifications of an applicant but I intend to find out. Thanks for your time and I will be in touch with these creeps as soon as I end this. I amended this to leave out specific names.

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    6 people found this review helpful
    Original review: Sept. 1, 2015

    It never dawned on me that a company such as CoreLogic existed, until I've been denied in an ideal apartment. Here's something that you may not know, that I've been informed of. When there's a court filing, such as an eviction or criminal, CoreLogic goes to random courts & takes your name, then file it in their database! It is not an apartment property, or whomever filed against you reporting you. IT IS CORELOGIC GOING THROUGH PUBLIC RECORDS & NOW YOUR NAME WILL REMAIN IN THEIR DATABASE FOR SEVEN YEARS! I am currently displaced, basically gainfully employed & homeless, because of this. There was even a filed case from where I lived for 3 years, but was late one month due to a short term leave from work! Call them and ask, "what can you do to have your name removed?" That is all.

    19 people found this review helpful
    Verified Reviewer
    Original review: Aug. 26, 2015

    Lease is being held because they are tying my records to someone with a different middle name. NOT EVEN THE SAME NAME. They refuse to modify their report until they talk to ME - they would not let the leasing company advocate on my behalf even though their "investigation" is clearly 1/2 baked. The person has a different name. I have spent 2 hours on hold trying to just get someone on the phone and still sitting here waiting - on hold.

    12 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2015

    My husband and I just applied for an apartment and of course they use CoreLogic for background checks. My husband has a very common name and we were not asked for any middle names or initials. We were denied the apartment because someone with the same first and last name was a convicted child predator and had quite a criminal background. The only other apartment complex in our area also uses the same company. As of right now we are all homeless. Has anyone thought of a class action lawsuit?

    24 people found this review helpful
    Verified Reviewer
    Original review: July 22, 2015

    I applied for a few apartments in Indianapolis, IN. I was denied due to an arrest that was well over a year ago. I had been arrested for 2nd degree assault in Maryland but it was a domestic dispute between an ex and me. We had gone to court and had all charges dismissed and been granted the opportunity to expunge the records. The last date of the documents was dated July 14, 2014. I applied for the apartments on July 18, 2015. These records should have been updated and because of CoreLogic SafeRent, I was denied and now paying a lot more for storage fees, my boyfriend and I are living with a friend in a small space.

    I called to dispute the report, and sat on hold for over 30 minutes each time I called. The first time I called, the woman was rude and all of a sudden her "computer went down". Left a message for the supervisor to call me back but no one ever did. This company is garbage and I do not see how people still use them. They have cost me so much money in just a months time frame. I reported them to the FTC (Free Trade Commission) for violating my rights and if things are not cleared up within a decent time frame, will be filing a lawsuit because of what they have done. I have never so much as had a speeding ticket and because my ex hit me and I fought back, I am being punished. I will not sit back and let them keep this on my record when it was expunged over a year ago.

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    10 people found this review helpful
    Verified Reviewer
    Original review: June 16, 2015

    Fort Wayne apartment complex refused to rent me a unit based on CoreLogic SafeRent's bogus Criminal Background Check. CoreLogic SafeRent provided false information to the landlord that I had a felony drug dealing conviction out of the Allen County Circuit Court Adult Felony Division when I was in the third grade. CoreLogic neglected to match SSN or DOB against court records during their criminal background check. If they had they would have discovered I was only 9 years old at the time. Time to talk to an attorney after customer service at CoreLogic SafeRent hung up on me.

    15 people found this review helpful
    Verified Reviewer
    Original review: June 4, 2015

    I recently accepted a job in Fort Worth. The offer letter states that I have until the end of June to relocate or it expires. I have a single conviction of simple possession of schedule 2 about 10 years ago. I've never had any other problems with the law prior to or since. I finally found a place that me and my wife felt comfortable with that accepted my past record with only one conviction as long as it was over 7 years. The apartment management uses CoreLogic to do their screening. After paying for the screening I was denied due to having 2 convictions. I told them that wasn't true. They gave me a number to call and dispute the report. So I called and after 45 minutes someone answers and stated that they show 2 convictions. One for possession and one for intent to sell. I explained that I was only convicted of possession. The officer can charge you with anything they like but it was proved in court that I did not have intent to sell.

    I ask the person at CoreLogic “Does it say I was convicted?” and they said that it said I pleaded guilty. I told them I only pleaded guilty for possession. I have always been honest about my past and have had several background checks though the years and none have ever made this claim. I filed a dispute report and they said that they would investigate. I even called and got records from the clerk of the court to prove my claim. After a few days I called back to CoreLogic and ask for the status of my dispute and they said it was taken care of and that I only had one charge for simple possession and it had been corrected in the system. Well, I thought it was resolved so I called back to the apartment management and told them it had been taken care of and they had made a mistake and to please run the report again.

    They did and when they got the report back from core logic it said I was denied due to having intent to sell and possession convictions! Same as before! Wow! I told her they said it was corrected in the system. In fact the lady at CoreLogic read it to me off of her computer screen. CoreLogic is a rip-off! They may also keep me from getting $89,000.00 a year job due to me not being able to get a place to move to. I'm not sure what to do and I don't know my rights. They should be more careful and realize that they can be responsible for ruining people's lives. It's imperative that the information they report be nothing but exact and perfectly correct!

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    10 people found this review helpful
    Verified Reviewer
    Original review: May 26, 2015

    SafeRent was run exactly one year ago. I live in the apartment now. Since I am renewing my lease, another SafeRent was run on me. I am now told because of my criminal background, which I do not have, I can no longer occupy my apartment. I have never once been late with any payment for rent. I contacted the DA's office and an attorney. Tomorrow I will visit with the Sheriff's Office, my attorney and an assistant DA. SafeRent messed with the wrong person and I am paying my attorney extra to go after CoreLogic SafeRent and possibly file charges against the company. I am looking forward to tomorrow when I go full nuclear against them. They want to play with my life, I am going after them.

    29 people found this review helpful
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    Verified Reviewer
    Original review: May 16, 2015

    I got an update from Credit Karma on my phone, stating that a hard credit check was performed by SAFERENT. I saw reviews on here and was like what the hell is going on? I'm not applying for a credit check for an apartment or any type of rental. So I was curious as to WHY they decided to hit my credit by doing so. I'm not happy. The only ones that are supposed to be doing a background check on me is the FBI so I can immigrate to Aus. I'm sure the FBI doesn't need to utilize a petty little company such as SAFERENT. Now I'm stuck with a hard credit check on my credit for TWO years.

    12 people found this review helpful
    Verified Reviewer
    Original review: April 28, 2015

    We interacted with CoreLogic as a 3rd party company with our mortgage company Bank of America. They provided unbelievably terrible service. Their representatives did not have any sense of urgency around helping us resolve an issue that was preventing us from closing on our home. The particular representative we were dealing with was frequently out of the office or unavailable making quick turnaround nearly impossible. I would not recommend dealing with this company or outsourcing any work to them for your business.

    12 people found this review helpful
    Original review: April 10, 2015

    My girlfriend and I recently applied for residency at a local apartment complex, who evidently uses this "SafeRent" company to perform background checks on potential residents. The paperwork was all submitted successfully, and I was charged (without issue, I might add) the required application fees (more than one resident). The application was deemed "pending". I contacted the leasing office to inquire about it, and it turns out this "SafeRent" (a segment of CoreLogic) company returned a criminal record of drug possession somewhere in Texas. My girlfriend and I live in North Carolina, and neither of us have EVER lived or been to Texas.

    I then took the necessary steps to dispute the fraudulent accusation to see if we could move forward and possibly still hold the apartment for our desired move-in date. The dispute process is "a first-come-first-serve" situation, and could take up to 30 days to resolve. I would also like to mention the attitude of the employees I dealt with when addressing this issue; every time I contacted the company, their representatives seemed miserable, and borderline unwilling to assist me in correcting this obvious error/mix-up. On top of that, they mistreated my girlfriend and were completely rude in every aspect imaginable when she contacted them to give her information for the dispute filing.

    Moving forward, I will not apply to any apartment complexes who employ this company for background checks. It is completely unacceptable and unreasonable to make wild accusations and potentially defame my girlfriend's character. All they used for the background check was the first/last name, and birth middle name (or initial), no social security number, nothing. Any idiot can tell you a criminal history check and credit check should both be done with SSNs. Completely disgusted with this company and their lack of professionalism and accuracy/efficiency.

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    12 people found this review helpful
    Original review: March 11, 2015

    I travel for work around the United States and been doing so for the past 22 years and have lived in several States in the US. This requires background checks for every place that I have rented. So now I'm in Virginia, will be here about 18 months so I submitted a rental application for Loudoun Heights apartments in Sterling, VA. They employ Core Logic Safe Rent to do their Credit/background checks so I was denied.

    I called SafeRent and inquired what was on my file. They stated that there was a misdemeanor charge back in 1991. ARE YOU KIDDING ME? They are going back 24 years. I requested them to send me their report. Believe me, in my 20s, I was no saint. However I wasn't a felon! I'm 51 years old now and that was the only thing that they could find and deny my application. This company is pathetic!!!

    I then called my second choice apartment. GUESS WHAT? They use the same pathetic company. I didn't even waste my time. Fortunately I have a great Real Estate agent that is working on getting me a town house or house so apartment complex loses the money. Some people really count on getting that apartment. It is very unfortunate that this company's practices are affecting people's lives. They shouldn't be able to get away with it!!!

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    15 people found this review helpful
    Verified Reviewer
    Original review: March 5, 2015

    I applied for an apartment and was denied. The property manager asked me if I ever owed a previous landlord. Confused, I replied no. She told me to call SafeRent and request a copy of the report. Later in the day, I called SafeRent and requested the paperwork. They told me it will take 5 business days. The next day I called to see exactly why I was denied, it was eating at my brain; I owed no previous landlord. They told me that I had a court record. I said, "a court record?" The lady said, "yes, from 2008; it says dismissed". I said yes, it was dismissed as a landlord tried to evict me fraudulently. Since he was caught, the case was dismissed (we did not even go to court) and he was fired. I also continued to live at the same property for an additional three years under new management, of course.

    I said, "why is it on my record now, it's 2015? I never had this problem before." She said I would have to call the court (which I am no longer in the same state of). I called the court who confirmed it is dismissed but said they had no control over it being on my record. I called SafeRent back and ask if they can remove it from their database since they see it is dismissed. They told me I had to have the case sealed or expunged in order for it not to show up. I laughed. I do not need to have the case sealed or expunged. I do not need to hide anything. The case is a dismissed case and should not appear on my record at all. It was not a judgment.

    I requested a supervisor after she told me I could dispute it, but it will only be removed from their database if the case is sealed and expunged with the court. I requested a supervisor again and I was then transferred to the hold line. I hung up. I will definitely be fighting this with SafeRent. Their customer service severely sucks. I am not sure why property managers uses them.

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    17 people found this review helpful

    CoreLogic SafeRent expert review by ConsumerAffairs

    CoreLogic provides a variety of services related to the real estate industry, including background checks, property tax management, loan modification, foreclosure audits and more. CoreLogic Rental Property Solutions acts as an advisor for multifamily property owners, including offer screenings for potential tenants.

    • Collections alert: This services alerts landlords about applicants that do not have a good track record of paying their rent on time. This can include overdue rent and rent that is still unpaid. Anything reported by Collections Alert has generally not been reported to the major credit bureaus

    • Convenience with cloud-based technology: CoreLogic Rental Property Solutions uses cloud technology to store and share data, making it easy for clients to access their information from anywhere.

    • Range of services: In addition to running background checks on potential renters, CoreLogic Rental Property Solutions provides leasing solutions, renter's insurance and a range of services for property managers.

    • Services for buildings of all sizes: Landlords with one to over 15,000 tenants can use the services CoreLogic Rental Property Solutions has to offer. Their products can smoothly integrate into existing systems.

    • Speed: Because the tenant screening is completed online, the results can be returned to landlords in a matter of minutes.

    • Best for: landlords and property managers.

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    CoreLogic SafeRent Company Information

    Company Name:
    CoreLogic SafeRent
    Year Founded:
    40 Pacifica, Suite 900
    Postal Code:
    United States
    (800) 811-3495

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