Chase Bank Reviews

I am the rep payee for residents of an assisted living program. We bank with Key Bank. Mistakenly, the Social Security check for one resident got sent to Chase Bank. When calling to get the check transferred to where it belongs, telephone representatives would not speak with me because I am not a Chase account holder, even though they are holding money that does not belong to them. I spoke with 2 men, both were extremely rude and unwilling to assist in solving this problem. When I asked to speak with a supervisor, the request was denied. Maybe that's the reason we bank at Key.

They waited until 11:59 pm to charge my account a transaction just to collect the 34.00 overdraft! There needs to be some type of law that banks process transactions in a timely manner because if it would have been earlier I could have deposited the funds or transferred funds. But no they want to ** people. Well bye. My money will be gone and I will only use BOFA they do not charge bs ** fees. You guys get hacked on a regular. People's info is stolen and charge fees and tell us nothing can been done. Agh but no so true and I will be seeing about changing these laws how you guys allow merchants to take funds out then they fall off and then taken out again not leaving the correct available balance to be known.

Me and my husband were ready to rent a house from somebody Texas. We filled out application, then transferred money from checking to checking by Chase. Then to find out it's a scam. We reported to Chase.

I have an account with Chase and I wondered if there were a separate card I can get that would be different from a credit or debit card (I guess, like a prepaid card). Found out that Chase had a “liquid” card. Called and spoke with TWO representatives from the bank that advised me that all I would need is 25$ to open the account (since I already have an account) with them. I asked the representatives if there were ANY OTHER INFORMATION I needed to know. She advised me to go online to apply for the card or go into the branch itself. Keeping in mind I spoke with TWO DIFFERENT REPRESENTATIVES and both told me the same thing, which was bring two forms of identification and the 25$ needed to open the account. I arrived at the bank, just to be told that I have to keep 3000$ in the account, the account has to be a PREMIUM account, I must purchase “X” amount of things per month...the list goes on.

I have at this time a great experience with Chase. Chase is global oriented and thoughtful of a client business relationship with Chase. My daughter and I have had accounts with Chase for over 20 years never to feel unwanted, mistrusted or below Chase as a client. I talk with the bankers of how my business works with a response of understanding I am a bit more rare than the next account. I have specialty clients and investors. I so far feel confident in Chase. I would recommend Chase for money services.

I opened an account with Chase. Everything was great, they approved me and send me the card. And then, out of nowhere they decided to cancel my account without any reason. They just sent me an account saying that my account was being canceled. On top of that, they made me transfer some money from my other bank account, and they did not care if it was my money or not, if it was my account or not. They just wanted to get my money, now they canceled my account. I want to get my money back, and they want to verify that the money belonged to me. (Which they did not cared when they received the money.) I have called customer service several times, and they are just rude!! And it's been over a month, and I still have not received my money!! THIEVES!!

I have been a customer for over 15 years without any issues until July 2, 2018. I went to the bank to make a deposit and the teller directed me to use the ATM machine instead of helping me, I guess she didn’t feel like it especially when no one else was in line but me. To make a long story short, because I had a lot of bills the ATM couldn’t process my deposit. And the teller came to the lobby to apologize because the ATM machine kept loading and ended up with a receipt to call customer service. I immediately went in the bank, explained to the manager everything, he called customer service and filed a claim with me in his office. Well today I received disturbing news that I didn’t deposit all of the money reported.

I purchased a car from a dealership at the end of April. I used my Chase Visa Debit card for the $1500 down payment. One month later the dealership used my card to charge an additional $1000 on my card. I called right away to report fraud. I was told by the woman that I signed the contract and am liable for that. I explained that I financed the car. She told me that If that finance company didn't pay, the dealership has the right to charge my card. I tried to explain that that's not the way it works. I hung up with her, called back, and spoke to someone else. The gentleman on that call said he filed a claim and would credit back my account.

I own a small business and had another business send in a wire that was not supposed to be sent to our business, it was a large amount that we did not have that much money in our account. The business who sent the wire incorrectly called the same day to explain it was sent to the wrong bank account, I then contacted the bank and confirmed these were not our funds and to return them. Chase had me go to a bank and sign a form to explain this which I did to help this business out, Chase then explains that they cannot return the funds due to our business not having the amount of funds in our account!!! Is that not theft by a bank? I will be removing our business from Chase today. That is insane and what a joke of a Bank Chase is. Stay away and find another financial institution as Chase does not have your back. Disgusting greed.

I opened a Checkings account at Chase because of their promo where they'd give you $150 for setting up direct deposit when opening an account. Also, they are compatible with virtually any virtual wallet or financial app in the market right now, and I like the convenience those things can bring. However, since I opened the account, I've had several overdraft charges that are simply ridiculous. While I have been advised they would occur anytime I hit a negative balance they would be charged, it is incredibly annoying. That never happened in my other checking account. If you don't have enough balance, the transaction is simply declined. Shrug.

Have been with Chase for over 10 years. Until recently they has been o.k. My husband died in May of this year and they canceled our credit card without notifying me. I only found out when I tried to use it. They said since he was the primary they canceled the card. When I found out it was canceled I had funds transferred from my checking to pay off the balance of $149.99, I had forgotten I had set up auto payment so when the time came the auto payment was made for $149.99 leaving a credit balance of -149.99. They refuse to reimburse me and tell me that my husband has to request the refund. Do you believe that. They know he died. There has been many calls and letters but they still refuse to reimburse the funds. Guess they are just going to steal the money. They do not answer my letters anymore. I also requested they transfer to Rivermark CU the sum of $10,000 which was immediately deducted from my account.

I deposited $11,500 into Chase so I can have cash reserved for my mother’s care in case she gets very ill after having surgery. 7 days after opening the account I went to take a look at it and was warned that the account was closed and my cash will be mailed to me! I was shocked??? No one called me to come back to Chase to take back my money, I was not given the opportunity to come back into a Chase branch to get back my money, and 3 weeks later I don’t see my money. They closed my account. I think because of a $220 bounced check that was corrected, over two years ago. I paid it back. But because of that, they don’t want me as a customer at all. But where is my money? I don’t see it in the mail anywhere. So I’m in the process of getting a lawyer because my mother has fever and infection post surgery and now I have no cash to buy antibiotics for her because Chase mishandled or stole my money.

They have weird rules to charge us fees and they are rude about it. They say there's nothing we can do. They are an abusive bank exploiting the little guys. Their ATM erroneously charged my account an extra several hundred dollars with a duplicate withdrawal. They never told me until I found it on my statement. If I had not found it they would have gotten away with stealing hundreds of dollars by duplicating ATM withdrawals, charging twice what you withdraw. When these issues are brought to their attention, they are blasé and indifferent. Their bankers act authoritarian and tell you they can't help you. They have no customer service. It's toxic.

I recently opened an account with Chase. I have been with Capital One for a couple years and they are fabulous, but I wanted the convenience of going into a local bank branch. Capital One doesn't have any local branches. I went to a Chase Bank ATM to deposit a check at 7:00pm 07/19/18 for $971.41. The pamphlet that I read said funds are usually available next business day. However, when I deposited, it said my funds will be held for 7 days. It would be available on 07/28/2018. I was given no option to retrieve my check. I was so frustrated! The check was a refund from Capital One on a recent vehicle payoff.

I am in the process of developing a sales location in the DFW complex. This is an offshoot from the Lisa Lawson Office Equipment company located in the greater New York area. Her outlet is in New Jersey. Another bank, Texas Star Bank, has been trying to block this extension. They have been spreading malicious lies in the banking industry. The local Chase bank is going along with this slanderous activity. Chase has confiscated $5,000 of an attempted international currency transfer made for partial payment of a shipment from Malaysia. The company's CEO is trapped in Malaysia due to this action. This complaint asks for Chase to quit interfering with International shipping and return the $5,000.

I have been banking with Chase for years and I have good credit history and never pay late on any of my account, so I just applied credit card from Chase, and guess what? I got denied, when I called them and asked why, they were so rude and told me some crazy reasons. I am very upset not only their poor customer service also, I questioned myself, why do I need to give them my money? Without our money, they will not get paid!!! I just applied at Capital One and got approved right away! How can I give you my money, put my money in your bank and you were so rude to me?

I made an overpayment to my Chase home equity account from a non-Chase bank. I called to correct and was told the funds would be deposited into my Chase account. 2 weeks and several calls later, I'm still waiting for my money. I have been told several different stories, now I have been told it will take 10 MORE business days to get my refund! I have 3 accounts with Chase that the funds could have been credited to. After banking with them for more than 25 years, I would expect better customer service. I also utilize B of A, and will now consider moving ALL my accounts from Chase. Customers are your business, please learn to value them!

DO NOT OPEN AN ACCOUNT WITH CHASE IF YOU VALUE YOUR MONEY. We opened our business account with Chase after banking our business with B of A for 10 years. We heard good things and thought to give it a try. WORST MISTAKE. Within 2 weeks after transferring all of our assets and customers through this new account, they decided to close our account with NO call or email, tying ALL of our cash reserves up until further notice for absolutely NO reason. "A check will be mailed in 10 days" is all we received from corporate. They literally told us that we have no right to even know WHY they did this. We are a small business, and cash is required for payroll, rent, taxes, and everything else involved in running a business.

So I went to cash a simple $200 check and I couldn’t believe the fee that they charged me $8. It’s so greedy for Chase to charge customers only because you don’t have an account with them. They don’t know that by being too greedy they are pushing customers away. Good luck. I won’t do business with them.

5 or more years ago, a law was passed that everyone had to sign an authorization form from their bank if they were willing to let their accounts go negative which would demand a steep penalty. This was from the economic recession area where banks gouged consumers. 3 times I've gone to Chase, both online and in the store, demanding that they stop letting my checking account become overdrawn. Every time they tell me that the way to resolve this is to put more money into my checking account. First, that's an asinine response. They shouldn't be that dense even if it's true. Second, there is a ** law against it. I can't figure out how incompetent they are across the board. Don't even know the laws in their own industry. Only bank to ever do this with me and they just can't get it together.

I recently lost my phone and my wallet which were connected through a phone case. My phone did not have a code on it so it was easy for someone to get into my phone. My banking information was all written down on a card in my wallet except for my PIN number. My mobile banking app allows me to enter the app with just one touch. I don’t have to enter a password or a username. Whoever found the phone got into my mobile banking app using my phone that was stolen and deposited a check for over 2000 dollars.

Chase Bank has loose security for online banking. Recently they allowed nearly $6000 to be stolen from 3 of my bank accounts via ACH transfers they did not verify. One transfer went to Pennsylvania, another to France and another to Ghana all in the same day and for similar amounts. Each transfer started with two deposits for less than a dollar and then the next day a withdraw of roughly $2000. Chase recognized after being informed that all three charges were fraudulent and refunded 2 of 3 charges. The third charge they refuse to refund because it is a business banking account. The business was started just a month prior and we will likely need to close up shop because of this loss which Chase recognizes as fraud but refuses to credit. Chase is taking advantage of their customers and needs to be held accountable. They have poor account security and are not being held accountable by our government. Shame on this HORRIBLE bank!

Chase is always the first bank to create rules that restrict customer freedom. They don't allow you to cash checks made out to cash and they don't allow someone to deposit money into your account. Their philosophy is warped and malicious. I recently asked them to call the account holder to verify the check since they refused to cash it because it was made out to cash. They said they couldn't because they didn't have a recorded line and that the customer would like deny having given authorization. They think that even their own customers are crooks. I refuse to do business with this bank.

One time I went into the bank with my daughter to open a savings account, so we went in and there were multiple employees and even less customers. We got called back and the lady said it takes 15 to open the account and she didn’t have time. Confused I said, "Well we can have someone else help us" and she said, "No they are busy" (without even asking them). So I walked outside and said, "I’m sick of people not doing their only job." So I talked to the stand in manager and she had someone else help us and I said, "Nope. Changed my mind. She will use another bank," and went to a credit union with excellent customer service.

I have been a Chase customer for 6 years. I have great credit. They refuse to raise my credit limit. Whatever. The worst part about this bank is, if you call, you will RARELY get a person that speaks English or very little. I can never understand anyone, so my banking experiences have been awful. Opinion? Go with DISCOVER.

I been with Chase over 30 years and was considering getting other credit card from them for my child in credit card for college but after the disappointment yesterday I will not and open a different account with a different bank. My credit card was hack into while I was on vacation but instead of keeping my credit up they gave me a temporary increase. While I was trying to make a purchase for my daughter birthday it decided to decline without no notification. I decided to pay this card off and not use it again. I will go to a community bank where they are more people friendly and understanding. I am very disappointed and will tell friends and family not to get this credit card my children included.

Starting around June 18, 2018 I found a strange deposit on my Chase account through a service called Zelle. To this day Chase has me on some account freeze will not let me access my money to pay my bills. My rent and car payment are due and I have worked so hard on my credit for this to ruin it. All the officials tell me is that I have to wait until August 02 for the freeze to be lifted. How can this happen? How many people have 2 checking accounts? I have never heard anything like this before. This can take a person down. I will be cleaning out my account when this is all said and done. I have been with Chase since WaMu... 10 years... Does that mean nothing these days? Does anyone know how I can be helped? I would appreciate any help from anyone. Thank you... Distraught D.

On the monthly statements Chase states that if your payment is not received on time, "you may be charged a late fee." Full disclosure: I didn't realize that my payment was arriving or being posted one day late. I sent the payment electronically 3 or 4 days prior to the due date in good faith. I am of the opinion that Chase purposely and maliciously did not post the payment until the third to ensure that they could charge me a late fee every month. Whether this is a fact or not is irrelevant to me. The fact that Chase is willing choosing to charge me a late fee for a payment that is one day late really tells me everything I need to know about their company.

This is my third run in with Chase Bank. First one they would not honor a reverse charge on a credit card when I had a warranty repair done on my motorhome. The repair facility did not call in for authorization so it was their fault no payment would be made and they were aware of it and Chase would not reverse charges because I could not show payment to the company via warranty. THERE WAS NO PAYMENT BECAUSE THEY WERE NOT AUTHORIZED!!! With that I closed my credit card with Chase.

What is so hard for Chase not to understand that I didn't do it at any time and will not. I am mad that Chase Bank cannot understand that. So if anyone out there knows how to get Chase Bank to stop the fraud please tell me.

My husband and I have been with Chase Bank for 5 years now. I have always been told that if you cause an overdraft on the account you can pay it off before midnight to avoid an NSF fee. Well last night I was overdrawn and I deposited $100 at 11:30 pm. I wake up this morning to my account negative because Chase charged me an NSF fee at midnight. They said their cut off time is 11:00 pm but when I did the deposit at 11:30 pm it said I was positive. They told me that their SYSTEM processes between midnight and 7 am. This makes no sense. I have also had problems with ATMs taking money and not depositing it in my account and even lost a check at their ATM. The customer service is horrible and they basically tell you that “It’s out of their hands”. Chase is all about taking the customers' money!

In 2007 my step-daughter was charging my new husband's Chase Bank Card. I had already paid off that Credit Card for him and didn't want more charges on it. Since his daughter didn't follow his instructions not to put more charges on the card, my husband called Chase. Chase changed the number and told us no more of his daughter's charges would be accepted. Guess what? Chase not only continued to accept her charges but had the audacity to send my husband a notice that they had done so.

Chase has the worst customer service. I always check my account multiple times a day to make sure the account stays positive. Chase randomly rearranges the balances. This is called reordering. My account says one thing at 1 am and another thing at 8 am. The other day I forgot about a check that hadn't cleared. There were already pending charges on the account and it was positive. When the check came through, that caused an overdraft fee. Okay, one fee. That was my mistake. Then the next day there were 3 more NSF fees! Those were for much smaller pending charges that had been there the day before. They reordered the balances so that the largest amount went in first and caused 3 more NSF fees! I spoke with several agents at Chase as well as 2 managers and they said they would take 1 charge off but they couldn't do anymore because there is a limit of 120.00 per year they can take off and that's not a calendar year either.

I have been having an ongoing issue with this company. They have a limited amount of times when they are willing to reverse overdrafts. Knowing this I always makes sure to stay on top of my account. I have signed up for alerts, emails, and text messages. Yet after 5pm these features lag and do not work. I checked my account at 9pm one day and saw that I was not negative in my account. Then the next morning all these pending things went through all at once and I was immediately charged 34$. When I contacted them they refused to even listen. They really need to learn how to better manage fees and how to respect clients. They are unprofessional and inconsiderate. They lose no money at all, but will take money from clients to make a quick buck.

My mother passed away on March 1st at 88 years of age. My brother and I are the only heirs. She had a cd with Chase for a long time (I believe) along with several other accounts so working through the process along with grieving has been difficult. We went to her old brand in Moreno Valley CA to get the money, which happened. But we were charge $140 fee because it renewed recently. This was not waived despite a long time customer and very little interest. On top of that we were forced to listen to a half hour sales pitch from a Chase rep on their investment options which neither of us had any interest in whatsoever. Not just unprofessional but bordering on heartless. Stay away from Chase.

Chase failed miserably to protect our money and managed to blame us for their mistake. We placed a stop payment on a vendor that was in breech of contract. Evidently the stop payment wasn't processed correctly because Chase granted them access to withdraw over $900 from our account. As a small startup business every dollar counts and Chase is refusing to accept responsibility for their screw-up. We are packing up our money and switching immediately. We can't afford to accept their incompetence or trust they have our backs.

I spoke with Jeff an supervisor in Chase credit department could recall his last name. The whole process was poorly ha see and he made it seems it was my fault. Even though it wasn’t, I requested a refund from a Chase credit card balance on 06/01/18 and the person who handle it initially didn’t process it correctly. As an result they put a stopped payment on the check and I wasn’t notified and my Chase checking account now in the negative. He offer no help to resolve this issue that they cause. I’m long time Chase customer and have multiple accounts and about the closed all 4 of my accounts. Complete ridiculous and poorly handle by the Chase credit card department.

I was directed to four different people for routine questions -- and none could answer the question. They also took my personal information twice, and I don't know why it was needed more than once, but that gave them access to my account and they still were not able to answer my questions.

(If you're after facts only skip to the last paragraph.) I have banked with Chase for years now. My wife and I when we were first married got sucked in by their get $100 for setting up an checking account. I have always hated the overdraft penalty payments and felt it was outrageous to charge $34 for going negative in your checking account. So my wife and I avoided it and of course inevitably being human sometimes we would forget about a check or a automatically pulled bill or whatever. Most of the time we would just go get a check loan because the interest charges on that loan was cheaper than having the overdraft's fee... this last experience has opened my eyes to a truth I always felt but never really acknowledge this bank is a titan.

I am currently on vacation in Orlando, Fl. Me and my family were at Disney Animal Kingdom on 06/04/18 entering the park. Afterwards, my son wanted a Disney souvenir. I proceeded to a nearby ATM. It was a Chase Bank ATM. I used my Regions debit card and punched in my code. The machine gave several selections to choose from, so I tapped 200 dollars. The machine rattled and made noise, afterwards it did nothing. No cash, no receipt, and no souvenir for my child. This ATM had taken my 200 dollars. This occurred around 12 pm. I was wearing a Pittsburgh pirates team shirt and shorts and a Disney logo hat. I hope you at Chase see the surveillance video to verify that this occurred and I am very disappointed in the way my family was left without a memorable vacation experience at Disney Animal Kingdom due to this transaction mishap.

I was at work and found that I did not have my ATM card. I called and reported it lost. I was told that if I found the card before midnight the next day they could reactivate the card. I got home and found it. When I called to get it reactivated I was told that they could not reactivate my card because they needed to a code to my cell phone and they did not have my cell phone number on file. I have a Chase app on that phone. They would not send the code to my email or as a secure message I could read when I logged in. The people who work in the call center did not seem to understand English well and kept repeating the same things. Either they don't understand their job or English.

My son was given a counterfeit $20 bill from a Chase ATM. We returned it to the bank, as it would be illegal to try to pass it to some unsuspecting merchant. They took the money and have refused to credit my son's account. They seem to think their ATM counterfeit detection system is foolproof, and the bank manager actually told me that I should have been able to tell that it was counterfeit. (Even if I had been able to detect that, it STILL came from their ATM!) They refuse to take responsibility for accepting counterfeit money from someone and passing it to me. I will report them to the Secret Service, since they broke the law by passing counterfeit money to a customer.

The branch in Rochester, MI has frequent problems with ATMs - machines are often out of order or out of cash. Today was even worse. I tried to withdraw $400 in cash, and ATM chewed them back while I was putting the card back in my wallet. The balance showed that money was withdrawn. I tried to call the number printed on the receipt multiple times, but was caught in endless loop of robo advertising for some "great auto insurance rates". It took quite a lot of my time with no result. Finally I called the number on my bank card and I was told I need to file some claim. Why do I need to file a claim for my money that were not dispensed??? The whole thing is ridiculous. I have to think to take my money somewhere else...

I used the drive-thru ATM last night and was robbed. The machine took funds from my account but did not dispense my cash. No employee of this organization cared to offer any assistance. They have no support for their own ATM available. Acknowledged that this happens regularly and apparently don't care to resolve the issue.

So 02/25/18 I go into a Chase Bank and purchase 200.00 in British pounds. They tell me the pounds will arrive in 2 business days. The pounds arrive 5 business days later. It is then too late to use the pounds. They tell me it will take 3 to 5 more business days to credit the purchase price back to my account. So after two weeks I will get 200.00 back for something they couldn't provide. I called Customer Service and spoke to a Supervisor who basically said " Tough luck".

Chase cashed a personal check my son had written out for high senior portraits. The photography studio (new) office manager told him the wrong amount due (told him it was $5610 but in reality it was $2610). I tried to contact the studio the same day but did not get a returned call. I’ve been waiting on a manager to call me back for 2 days. The personal check was deposited into the photographer account even though the teller saw my account would be in the negative -$3800 of the check was cashed. The transaction was done in less than 10 hours. I called at 6:15 am - as soon as I got the overdrawn notification I demanded the check NOT clear. I would rewrite the CORRECT check amount and all the bs could have been avoided.

I deposited money into my account before the 7 pm cut off date so I could avoid receiving any fees. They still gave me the fees and overdrafted my account. Now I have two outstanding bills and it has ruined me for having any extra money. I need that money and I'm thinking they flag the people who are low on money and find the right time to add overdraft fees. This place is a joke. After all my payments have gone through, I am getting a different bank.

Went with my LLC team to start an account. They could not answer questions without calling corporate. Highly untrained. It's supposed to be their job, and they can't do it without calling corporate. They were rude and snobby. I'm definitely taking my business elsewhere. I'd like to bank with people who know their job and can do it. I was treated as if I wasn't important. Well I'm going to another bank where I am important.

Chase Bank is no different than any bank today, profit is above customer service and it really doesn't matter how much money is on deposit. I threw a large payment on a mortgage I had with Chase and instead of applying it to the principal they broke it down into payments. I almost had to hire a crooked lawyer to get them to reverse the payments and apply it directly to the principal.

I have opened a business account with Chase for a year now and lately I have been having some trust issues with the way they manage the transactions. And when I decided to call customer service their services are horrible not looking forward to fulfill the customer's needs. I'm for sure closing my account with them.

I have been worried that they were hacked and a lot of accounts like mine were compromised. I applied for a credit card online and they sent a credit card to my home address but the card had another person's name on it. No one I knew or who had ever lived here. This happened about Jan 23, 2018 and they still have not given me a status update on the fraud. I did all the fraud alerts they asked me to do but they still have a fraud alert on my account and I cannot get credit. Yesterday UPS tried to deliver an envelope to my home with the name of the person who applied and got a $5000 card approved. I know because I still have the card and I showed it to them, and they told me to destroy it. Why would I destroy evidence?

The only suggestion I would make is they have multiple reps available to speak whatever language is required. Sometimes I have a problem with accents, but this is quickly resolved.

I opened up an account with Chase Bank 2 months ago. I deposit about 15 to 20k a month. Unfortunately I had 3 fraud charges on my debit card. The 1st month, I tried to use my card and it kept saying it was rejected yet the vendor still charged me 3 times, at 1st Chase was helpful and gave me a provisional credit but then because there are multiple charges/claims which of course I told them I tried to use the card 8 times and it was rejected and they could see that on their system. I even explained I tried getting a credit from the merchant and they told me to file a claim with my bank. Long story short Every time I call in I get somebody that I can barely understand and they can't understand me and it's from a different country and all they can do is read off financial regulations.

I've had to change my bank account number because I was hacked. Chase helped me so much to get it all straightened out. When I lost my ATM card, the account number was charged immediately and I received a new card within 4 days. Their online site is easy to navigate. Customer service is the best I've ever encountered. Very short wait time when you call them. Highly recommended.

Used this for our business and then for our mortgage. We were very pleased with their suggestions as how to manage our money with few fees and continue to use them fifteen years later.

I've loved banking with Chase for many years but after having several issues with customer service not understanding what my needs were and calling repeatedly to clarify questions I had already answered, I decided to close my account. When I went into the actual branch, the kid that helped me close my account said I would have access to the account to withdraw my refund that was on its way. Incorrect.

A financial person in the past had tried to sell me annuities. I did not buy. He lives near me. Recently went to speak to my "Personal Banker" about money. She got up and reappeared with the same fellow. He looked at me and said disdainfully, "I don't deal with her. Find somebody else." It was uncalled for and ignorant. Chase bill pay is difficult, too. Bank does not breed confidence. I also found recently there has been a monthly deduction from my account without my consent or knowledge from some company attached to a Sears card. I have not had a Sears Card for about 10 yrs. It is American Health and Life. There is no voided check or signature from me asking for this insurance.

I signed up with Chase in Colorado Springs, Colorado and they were absolutely there for me, helping me get my finances in order.

I have no quarrels with CHASE except that it continually provides me with a PDF for one of my credit cards that is inaccurate. No one owns fixing the problem. I am disgusted with lack of a response.

I leased a car with Chase Capital for 42 months. My lease expired on 05/01/2018. I did not returned the car back till 05/12/2018, when I a leased another Mazda for which I was charged the full month lease. I called Chase to give me back the money for the first car that I returned and I was told that Chase is unable to give the money back. At this moment I am paying for two cars when I only have one. I think that Chase cannot charge customers for monthly lease. The bank is taking advantage of the customers.

It is very easy to transfer money online to other accounts and it is very easy to make payment using the online service so I am quite satisfied.

Chase is mediocre to be one of the more expensive banks in the NY area but I do trust them more than any other bank in my area. I was originally with Chemical Bank. They either merged with Chase or Chase bought them out. With today's technology Chase needs to step their game up and stop hackers in their track. I realize they can't catch everything but 75% will suffice.

I been a Chase Bank customer for 11 years. I love the customer service, reliability. Also any unauthorized charges to the account and they credit my account with no problems.

I come in once a week for the last 2 years to change my company check and was refused to let use the restroom and to be lied to by saying that they don't have a restroom was disrespectful in many ways including breaking code policies. It happened at Chase Bank in Coconut Creek. 4809 Coconut Creek Pkwy, Coconut Creek, FL 33063. After my issue I called the 1800 number to file a complaint and nothing was resolved. I wasn't even asked for my information or what location this was other than my name.

I opened a new account, with my wife and son as partners. We deposited $12,700. A few days later I went into the Internet to review the account and got a message that the account is closed. A phone to the branch revealed that the bank decided to close the account because my wife's name didn't appear on the utility invoice that we gave when opening the account. I wanted to give the bank any document that will validate our id but the bank refused.

ATM security at Chase Bank is fair. Uses a 4 code access which is easier to break. ATM debits occur in small chunks, and no check is done to ensure it is legitimate. Drive through is almost nonexistent unless you use the ATM at branches. Credit card fraud happens often, especially if you let them know you will be out of country.

I have banked with US Bank and BOA, and found that Chase has far better customer service, banking policies, especially if you are overdrawn. You get a message you are overdrawn and have till 8 PM to add money before you are charged any fees, other banks charge you right away. Chase is for the people in banking.

I recently had one month's worth of credit card statements subpoenaed. Rather than giving one months worth of statements, Chase issued 6 years worth of statements. This huge mistake was met with complete apathy from Chase. Their attitude was unless I had a lawyer, they didn't care about the effect the mistake had on my life. Christina, the woman I was working with, refused to even give me the name of her supervisor. She said she "wasn't required to do so." I assume they covered this mistake up and no one was held accountable. I will be closing all of my accounts with Chase. Had they shown any sort of remorse, I would be more understanding. They simply don't care about their customers. I'll take my business and money elsewhere.

Instead of writing this review, I should be out finding a bank that understands the concept of providing good customer service. Chase Customer Service reps are the consistently the worst reps I have interacted with as compared with reps from any other company. Each time I have spoken to them on the phone, the person I am speaking with is rude, uncaring and very unfriendly. They don't care how long you have been a customer. They just don't care period. I am made to feel like I am bothering them and that they are doing me a favor just by talking with me. If I was ever made to feel the least bit appreciated, I would not have the negative opinion about them that I do. I have been a fool staying with them for all this time. I hope the next bank I deal with be nicer to me and make me feel they value my business.

Chase Bank's policy of going out of their way to ensure that longtime profitable customers receive the worst and most unhelpful service possible makes no sense. They have refused to provide a basic service which they have previously provided which is cashing a check made out to cash. We have banked with Chase for more than 12 years and have business, personal and other accounts with them. We keep high balances as we are in business and always want instant access to ready cash.

I've used Chase bank for 6+ yrs and have never had a problem. Everyone is very helpful when I need to go into the bank for service. I also appreciate having the convenience of doing online banking.

I have been a Chase customer for over 10 years and I don't have one complaint. I am very happy with their service. My very first mortgage was with Chase and they were very helpful.

I use to do banking exclusively with credit unions but Chase Bank has superior online banking. Chase makes my monthly statements easy to understand and I can also see online any checks that have been cashed or charges that have been placed on my credit card.

Most of the customer service reps are very hard to understand, I think you outsource the job to other countries. Very aggravating. A lot of the time they aren't knowledgeable and are unwilling to find the correct answer for you. Also, my account has been hacked numerous times.

Been with all the banks. CHASE is the best. BOA is the worst. Wells Fargo - so so. Personal or business accounts Chase is there for you. Their bill pay is so easy.

Chase Bank is quick and easy. Walk in the Ocean Ave bank, the bank teller is friendly and helpful. I was in line for a minute or so to make the deposit, few minutes later I on my way. Online depoist is even faster, take snapshot of check front and back and press deposit. Second later I received text message about deposit. I would recommend Chase to friends and family.

Chase Bank always seem to care about their customers. I inadvertently have gotten overdrawn and they always seem to work with me not to charge overdraft fees, I had a mortgage with them and also were very helpful and did not overcharge in their loans. I also have 2 credit cards with them and I am also very satisfied with the interest rates and monthly payments.

I have only a credit card. I haven't been able to manage my account online because it's too complicated. I've been with Capital One and Citibank for years -- and they are SO much better. I'm canceling my card. I hardly need Chase. Hate this bank.

I have been with Chase since they changed with Bank One. They have well educated staff, over the top customer service when an issue is presented be it good or bad, with your account.

Personnel are helpful when I need to visit my local branch for notarized papers or distribution of trust accounts. There is a self-service window for deposits or cash as well that is easily accessible 24 hours a day. Online banking is very convenient for keeping up with bills and making transfers.

Chase Bank always answers my questions and takes care of problems. Most business don't have a personality they do. Sometimes banks are not polite and courteous but they always are.

Chase seems like a fake bank. Whether you are a customer, or if a client is using them for their purposes, it takes days for someone to get back with you.

I had mistakenly sent in the wrong check to this account. A customer service rep called and stated that they had a check made out to another company for a much larger amount than I normally wrote on this account. They took my Chase payment over the phone at no charges or late fee assessed. I then called the other company who had received the Chase check by my error. They assessed a late fee and I would have had a ding to my credit. When I told them Chase had called and no late fee or anything else, the other company reversed their position.

I use Chase for our and my credit card. Our mortgage payment is deducted from our bank account the same day every month. I receive a text saying our payment was received. I go online every couple of weeks to make a credit card payment. It is fast and easy.

Can only give neutral on online and security because I don’t dump do either. However Chase Bank no longer have drive-through lanes in South Florida in my area. Consider that poor customer service. No matter what they do on the inside I can’t make up for the convenience of not having to get out of your car and the security for a woman carrying a large deposit of having to get out of her car. Really sad.

Sept 2017 we're hit in Miami FL by a hurricane. I called Chase Bank to make a mortgage payment. They explain to me I was in the affected area and they can put me on a program where I didn't have to make any of my mortgage payments for eight months w/ no credit or late fees. On May 1 it expires and we would have to make our first mortgage payment. Payback 8 months of escrows taxes insurance and the principal of the payment would be put at the end of the loan. I wouldn't have to refinance or modify my loan.

My husband and I applied for a mortgage on a second home in Florida. We applied to Chase since we had a credit card through them and were looking for a bank with branches nationwide. We own two businesses in our home state and bank locally for both businesses and personal accounts. Over the years we have had many property closings, but none like the one with Chase. We provided everything requested in a very timely manner. We signed the application in one of their offices and provided $500 for the appraisal. We were told to set up an online account to follow the process and provide any additional information. We told the loan officer at the time we signed the papers that we didn't want to pay any points and wanted to lock in the interest rate.

I had my mortgage through this bank and their refinancing process was horrible. We were with them from 1996 until 2011 and the refinancing calculation were expensive. Never were we included in this lawsuit, due to them selling our mortgage prior.

Stopped my debit for security breach. Problem I was on vacation and couldn’t get new card sent to me. And they wouldn’t reverse the stop on debit card.

Chase Bank will not own up to the very correspondence they send, they will dismiss as a generic form to avoid their responsibilities to us as consumers.

On a Saturday morning, I made a $1500. deposit into my Chase checking. The deposit slip said bank could hold deposit for 14 days! I did not receive this info until AFTER my check was consumed by the bank's ATM machine so I could not take it back. I went into the bank and talked to the bank manager, who was the Asst Mgr for that day. All she could say the check is in the machine and I can do nothing about it. She had NO information to give me.

First and foremost when I first called about my account they told me no money was deposited. I called my job which they informed me they already made the deposit. I call Chase back. Now they find the funds but tell me I would have to wait up to two days for them to find the funds. They put me on phone with a “Manager” who not only makes me wait like half the call but I asked to please give me a second to find the correct information, he informs me he's only going to wait two minutes then hang up. Now it's day 3 and I still don't have my money and they are telling me I'm going to have to wait another whole day before I can get my money so something that was suppose to take 2 days is going to take four and I wonder how long I was going to have to wait if I didn't have the time to wait on hold for 30min today.

Great locations in my hometown and when I relocated due to military orders, Chase bank was conveniently located around my new military base. The employees are friendly and you cannot beat the Military package they offer.

Get alerts if Chase Bank suspect unusual activity! Verify certain charges when they call; Claims Dept. investigates & removes any unauthorized charges; Always follows up with me to let me know what needs to be done. I had to get new cards which are made at the branch & set up new pin #'s; Making Auto Payments is from Acct's is always on the date I have set up with vendors.

I'm liking the online check deposit at Chase Bank. Also, they have ATM inside that lets you chose the denomination of bills when you get cash back and a whole lot of the new features they have out.

They are great and service is Excellent! When opening my account they were very helpful and each visit I am treated with nice customer service and never had a bad experience.

I have account for many years. No issues or problem. Will continue to be a customer of Chase. They are always ready to help me with my financial issues.

Service at my branch is excellent from the tellers, investment branch and private client associates. We have banked with Chase for more than 20 years.

On 5/11/18 my husband just started a new job and he put 1 number wrong for the deposit so his deposit was in limbo. So I called the customer service number. Talked to a girl I could barely understand. I asked to speak to a manager and the manager instead of helping sent me to another person that was so brainless. I explained my situation like 10 times he couldn't get my account number correct. I told him the number many time and he acted like he started at the bank yesterday and had no clue what and why I was sent to him and then he was so rude and unprofessional. He said, "It not our fault your husband put a incorrect number on the direct deposit" and I was like, "Duh I know that but can you find the deposit or" and he interrupted me every time I said anything and I finally hung up on him.

Great service from this bank including extras but perhaps because of large deposits. Personal banker is super idea. Very considerate toward military customers. Several nice perks for new customers at certain levels. However, interest paid for using/holding my funds has been very minimal. That’s not right but seems standard last several years.

I have always liked Chase Bank, from their amazing customer service on the phone or in person they are by far the best bank! Over the span of 25 years I can honestly say that I have never had any problems with Chase Bank. I highly recommend this bank to anyone whether it's a personal account or business or both you can rest assure your money is safe and your questions will always be answered by a bank representative with professionalism and knowledge!

It was time to renew flood insurance. Long story short, my 1st mortgage said they didn't need it anymore, so I told Chase, I didn't need it, they needed proof. So a rep wrote me back and forth working with me, in the end, we were waiting until I get proof of NOT needing it. After two months I couldn't get anywhere with FEMA or my 1st mortgage for proof and just paid it. Now Chase charged me for the two months of their flood insurance, which cost $ 624, and is making me repay it. When the rep kept telling me we will work with you, no problem we will wait until you get the document. Really? Now I have to repay a ridiculous amount for nothing. Chase customer service is the worst.

I received a scam call this morning regarding my credit card and called the bank to let them know, check my account and do some of my own follow up; during the call I'm told this card is frozen for being over my credit limit... I'm shocked to hear this and explain that can't possibly be, I'm then told the $500 increase I received in February was "temporary". I was NOT told that in February. I'm thinking, "Great, I'm doing something right". (I have never been late on a payment). The bottom line, they couldn't care less! I was met with complete apathy. I've banked with them for nearly 30 years, way back when they were Washington Mutual. Why would you give a temporary $500 credit limit? Now I have to have $463 paid off in less than 2 weeks. I'm utterly disgusted with the whole situation. I think this is shady and nothing short of deceptive business practice.

It's not even a week since I've open an account with Chase Bank. They could not tell me in person or over the phone. Why my account was restricted to close. They would send me a check for what is in my account. All they could do apologize. That would not help. They would not give me a reason at all. I don't have Chase on my credit report. They are a joke. Now my whole family will be leaving to bank with someone else. They are not about their customers or anything. They are greedy, rude and etc. I would not bank with them. They screw you over and not tell you why or how. They will make you wait to get your money out of the account. The whole bank company need to learn customer service skills and be about the customers.

Chase Bank had by far the worst customer service by far of any lending institution. Biggest rip off bank of all time. Their people are total morons and idiots who don't give a ** about you or the problems they created. The only thing a VP down to a teller can do is apologize for all the idiot mistakes they make and dealing with their customer service people in India and Asia can't speak or understand one word you try to explain to them. I have 5 different business accounts which I'm closing and working with a local credit union here. Goes to show you that big banks don't give a ** about you. All they want is your money and they will promise you NO SERVICE whatsoever. Do yourself a favor and never deal with this company. Unless you enjoy headaches.

Chase and reordering checks and debits - Chase has done this to me countless times and caused me lots of fees, Chase will render largest debits to your account so they can get the maximum fees. They are beyond disgusting, I have called them on it and they say some **. I hate them! Beware.

Home insurance canceled due to lack of payment but I have a escrow account with Chase Bank. I was told I would have reinstated my insurance policy. No sympathy or clarity. Just want to pass me off to the next department. I went 4 months without insurance and the only reason I found out because I contacted the insurance company for another reason and they made me aware it. Chase never selected another insurance co, when I thought home insurance was mandatory and if wasn't select by the owner the company would select one. Awful company to have to do business with.

This is the second time I've been locked out of my account without my knowledge. The first time, my NON-EXPIRED debit card was declined when I was trying to buy food. I was hungry and my card was declined at a Taco Bell. Embarrassing. I go to the ATM to withdraw cash. Declined again. I had sufficient funds. I call Chase and they tell me that they can only "temporarily unlock my card" for like 15 minutes so that I can withdraw cash. A new card had been sent and they demanded that I use it. I did not have this card on me.

I wanted to take the time to write this review as a word of caution to other consumers. I have had a simple business account with Chase for over 10 years. This is not a primary account, just a bill paying account. Money comes in and money goes out. It only functions as a simple transaction account. I recently noticed a monthly fee had been added to my account for a service I did not add or authorize.

Payments paid through Chase online bill pay, left my account which is not disputed. However the receiving company (Sunrun) claims they never received these payment totaling over $520.00. This claim has resulted in countless hours, visits to the bank, investigations, all claiming that the transactions are valid, and Sunrun is refusing to accept that fact. At one point a local branch officer claimed to investigate this 6 month old mystery, and had seemed to discover that the funds had gone to another company in a bank error. However that quickly turned into a assumption rather than a fact in a phone conversation.

I have had two recent horrible experiences with Chase. The first was my ATM card was given to someone else at a bar when I went home with his ATM card not realizing it until the next morning. I wake up to Chase "Fraud" Alerts notifying me that $1700.00 dollars was removed from my checking account at an ATM in a city I never go to. Please note I have documentation from Chase stating the daily ATM withdrawal limit is $500.00 with no record of me requesting to increase it. They then allowed 4 additional $400.00 withdrawals before they stopped the transactions.

I have business accounts with Chase Bank. Chase Bank decided for me, without my knowledge, to change MY Master Card business credit card to a Visa credit card. I am VERY busy and do not have time to call all the auto pay service providers on my Master Card to another card. Chase Bank is NOT authorized to make my business decisions!!! Instead of taking the time to do Chase Bank's bidding I think that time will be better used in closing all my business accounts with Chase.

We had a business account with Chase and also merchant service. They decided to keep 5 days worth of credit card sales and empty out our business account and take it 7k below zero just because they decided to create a float account if we ever had a chargeback on a credit card. No warning. Nothing. And even closing our account they will not refund the money for 6 months even though we decided to cancel the account with them. Chase are thiefs and rip offs.

So I applied for the Disney Visa through Chase. We received the card in the mail and called to activate it. I was told the account was under review. We then received a letter that I had to call and verify my Identity which I answered all their questions. The account specialist came back on the line and said that the account was still under review. I asked if I could go into the bank with my ID and proof of address which he stated yes. That same day they mailed out a letter that they were closing the account due to not being able to verify my identity. I am all for my identity staying safe but Chase takes it to the extreme and it is ridiculous. Anybody else ever deal with this? I have the Freedom card as well.

Recently had my locker at work broken into and my wallet stolen. When I got the fraud alert from Chase I was unaware that my wallet was gone so when they asked if I had my card I told them that as far as I knew it was still in my wallet in my locker as I had it at lunch. They refunded my money for the fraudulent purchase. About an hour later I called them back to let them know my wallet was stolen, they did not document this call. 2 weeks go by and I get a letter from Chase saying that since my card is a chip/pin card it had to be physically present for the purchase to be made so they were denying my claim for the fraudulent purchase and reversing the credit they gave me.

I joined Chase bank in Gig Harbor Wa. for several reasons. One was I needed a good local bank, since I bank with a mostly online bank, 2. Chase offered a good bonus for using direct deposit and having a minimum savings for a few months, and the most important is the extra benefits such as the Notary public they allow members to use free of charge. The problem is that the Notary is basically a non-benefit since Chase will not notarize some of the most common documents. When I presented my closing documents on a house to notarize in 7 places, the notary was o.k. with all the documents except the one that said I presented a valid government issued ID to identify myself. He told me that he could not tell if the documents were actual state issued driver's licenses or if they were counterfeit.

I opened a new business checking account with a local branch of Chase/JP Morgan in Fort Myers last week primarily because US Bank, my primary business bank, does not have offices or branches in Florida. I also wanted to consolidate three business lines of credit and business credits cards into a low interest 5 year term loan. I applied for the term loan 7 weeks ago and submitted countless documents over the 7 week period, many of them redundant to the first set of documents submitted on day 1. During these 7 weeks, I had to prove I owned my company of 30 years. No one I have ever worked with in 30 years has demanded I prove I own my company because it is in the public domain and on my tax returns.

After calling Chase to complain about two truck payments made in the same month, I ask for a reversal on one payment. The foreign speaking woman said ok she would do that. Three days later the finance department calls me and says all payments had been reversed. Chase stole over $3000.00 from my account. Then they closed my savings which covered my checking account. Now overdraft charges are applied because funds are in another checking account created by them. They are nothing short of Blatant Thieves!!!

Tried to log into online banking tonight and got an error to call. Called and was informed that I would need to bring in 2 forms of ID in order to access my online accounts. When I asked why I was educated that was the only way to get me to call. I’m sure this was a tactic to get me in a branch for a cross sale opportunity. This is a terrible tactic and a terrible customer experience.

I've had a checking account with Chase for over 17 years. Chase sent me a notice about my credit card...that I've had for 11 years...that they were increasing my APR by over 5 percent, for no reason other than greed. I've never made a late payment. There was no reason for it. So I called Chase today, the representative said there's nothing they can do about the rate increase, so I of course canceled the credit card. I then went to my branch office and closed my checking and savings account. The representative who closed it never even asked why??! He just asked me to sign a form and got my cash for me. It's needless to say that I will never do business with Chase again.

So my wonderful bank, Chase blocked a fraudulent charge from Sprint a month ago and cancelled out my debit card. They let the transaction for over $1500 to go through my account on Monday on a cancelled debit card that they initiated originally last month. Now they are telling me I have to wait for them to investigate the illegal debit from my account before they will correct their error. Trying to tell me that a merchant that had an old contract with a customer has right to pull funds owed. I don’t think so. If that was the case there would be no reasons for collection agencies. Anyone could then pull money from anyone’s account. They were told last time about the fraud Sprint did to my account that they refuse to correct with caused me to have to move to a new service provider because they kept turning off our phones because they ** up my account and added fraudulent lines and charges.

If you want good customer service and a company that will look out for you as an account holder, Chase is not the company for you. A recent billing dispute and they tried multiple times to wash their hands and close the dispute WITHOUT EVER READING the documents I provided from the vendor admitting overbilling and illegally performing unauthorized procedures. How do I know? Because the documents were in German and they never sent them out for translation. Then they tell me that because a distraught grieving spouse under duress after the vendor killed the family pet was supposed to go line by line through 12 pages of billing statement which she did not get until signing the payment slip or not get the remains returned in order to give him a proper burial just like Nancy Pelosi pass the bill in order to read it legislation methodology.

I would not bank with Chase if they reopened my account for free, matched my biweekly direct deposit from my employer AND gave me a 5 percent interest rate on top of that!! These people are a nightmare, from over the phone to in person behind a counter. I actually had an account rep get UP from helping me, start helping someone ELSE because he was on hold with account verification services (and this was after sitting in a lobby for 30 minutes) then, after he hung up he explained he would have to reopen my account and because I was there late; (Reiterate, sat in an empty lobby at 3:25 pm for 30 minutes while he chatted with a teller) he would have to do it another time because it took close to an hour to do so.

Utterly disappointed with Chase bank and customer service! Recently got an auto loan and have been trying to pay it off. The amount financed is incorrect, I am told to get it fixed then call back and paying it off will be no issue. Call back after getting the amount corrected only to find out that I CANNOT pay it off because they only allow 9,999.00 to be paid per day. (No mention of this the day before and I was very clear about my intentions). I ask to speak to someone who can stop the interest as of today since I am only being stopped from paying it off by them and their policies. The supervisor I spoke to was rude and unhelpful, in the end I was told they would not do anything about the interest. I ended the conversation by politely letting the supervisor know that because of this I will never finance anything or participate in financing anything through a company that finances through Chase bank, ever again. Very dissatisfied doesn't even begin to explain it.

On Saturday April 14, 2018 I checked my account and I was overdraft $9.00. I tried to make a transfer but the system was partially down, so I made the transfer on Sunday April 15, 2018. Monday April 16, I was overdraft $30.00, I went to the bank that same night to deposit $70.00 and by Tuesday April 17 morning I was overdraft $22.00. I called the bank and they told me that the $9.00 that I transfer on Sunday was not enough to cover for both translations since the overdraft for $9.00 didn't process till Monday, I don't understand if the $9.00 were showing overdraft on Saturday and I made a transfer on Sunday why do I still get charge on Monday. My opinion is that Chase is overcharging, I would like someone to overlook this matter of overdraft charges from Chase Bank.

Submitted a balance transfer check for payment of car repairs. Was notified recently that check was returned stamped account closed. Called Chase and was told they had not received check. Who returned check if Chase didn't?

I deposited a large amount check that was a temp check. My customer handwritten their company name on the check. When I was depositing it, I asked the teller if it was ok to deposit it. She told me that there will be a 10 day hold on the funds. Next day they restricted my account. I couldn't make any more deposits, use my debit card, just like they closed my account without any notice.

I’m pretty good at looking at my statements on my phone and I saw a check that was deducted from my account for 90 dollars... I clicked on the check image and it’s someone’s personal check that was written out to someone else but was deducted from my account. I was surprised that this can happen. I called the bank. They transferred the call to recovery. They credit my account but I’m left with the image on my account of the check... which includes their name, address, and account information... the rep said it's common. Out of 500 one is always put in wrong account... then she changed it and said, "Oh it’s not that common." I asked her isn’t there a HIPAA law against this? She laughed and said that’s just medical related... I know it is but I figured they have a law that requires confidential on accounts. I mean to know that someone can access an account and routing number is pretty scary.

After being a Chase customer for over ten years, they decided my deposit was too high of a dollar value for someone of my past financial amount, and has chosen to hold my deposit for the federally allowed ten days. This was a printed check. Being sent to “loss prevention” to even discuss my account leaves the impression that they think I’m a criminal. In my opinion, Chase is the worst place to go unless you want nothing in return for being a faithful customer for over a decade. Go local. This bank is nothing more than a credit card company, masquerading as a bank. Don’t waste your time on a computer bank such as this.

On 4-9-18 Deposit two checks into my account with Chase, Sent me a email letting me know that I checks was accept, 4-10-18 Chase put a hold on my debit card and account, I called to find out what is wrong. Chase coming telling me one of the checks did not go through which I know is a lie because we called the other bank and they said they paid it. Well then Chase come telling once the checks clear then I can use my card. Well I was clear and I still can't use my card and my account is been closed. The worst bank ever. Don't care nothing about their customers. Very rude people. Don't bank with them.

** is one of very few employees at the Chase branch in Naperville, IL that is professional and helpful. He appears to be overqualified at his position and was a pleasure to work with. I recommend more people like him be promoted, as this branch does not have many helpful, polite employees. Their current rating is very low, and could use more employees like **. Their branch address is listed as 55 S Main St Suite 175 Naperville, IL 60563.

Company called me and explained why they had charged me, which seemed reasonable. Then they took off the charge. Pleased with result, and it was resolved.

Fees on fees for using my own money, $75 in the space of a month in either $2.50 or $5 increments. They have mismanaged a check when we started the account making us wait a week for a reissue. Will no longer be keeping my money here as they are only concerned with making a buck on the people that use it and in general my worst banking experience of my life.

My son is away at college (all the way across the country). He has a college account so my name is on it too. I really have nothing to do with my son’s account. He had his student loan check direct deposited. Chase said I (his mom) owed Chase money. They took all of his student loan money for a bill they claim I owe. Left him alone across country with no money. All of his student loan money was taken to pay a bill they say I owe. They refuse to refund it to him. He can’t buy books or anything else for college. I thought student loan money had to be used for the student’s educational expenses and could not be used to pay someone else’s non educational expenses? Chase says they can take his student loan to pay a bill they claim I owe leaving him with no money at all.

My husband and I travel a lot and stay in different hotels. Our last trip to Hawaii we were offered a Marriott Card when staying at the Marriott Hotel. We obtained this card which is through Chase Bank. We do not bank with Chase but before our recent experience we were planning to switch banks to bank with Chase. We use this card a lot, would used it, pay it off. So they raised the credit limit amount.

I recently had to close my account with Chase. I had only just recently opened an account with them when I had two non chase ATM withdraws that were made one after another out of my account. I did not lose my card and had it on me at all times. My dispute was denied so I contacted the 800 number to find out why it was denied. I was told by a very rude banker that it was denied due to the fact that my pin was used with my chipped card and due to the fact that chip is impossible to clone. I asked how it was possible as I obviously know it was not myself who made that withdraw and am concerned with the safety of my money. I was told the same thing over again on repeat and told that even if it were to happen again there's still nothing they can or will do about it. I voiced that it's unacceptable and that it only makes me more uncomfortable banking with them knowing there is no such security or guaranteed safety for my money.

I opened an account on this "bank" and ended been the worst mistake I ever made in my life. I never felt so "nothing". Three days after, and for no logical reason and giving any explanation, this "institution" shutted down my account. I never in my life committed any crime and all my debts are up to date, none a single late payment, excellent credit score, working for No. 6 of Fortune 500, company in America, in the IT department (my incomes are very "decent" too). Anyway, they decided to close the account, and till today no answers. Very disappointing. Now, reading other people experiences, I'm sure this bank lose a client for life. P.S: I gave 1 star because no negative option.

I do NOT have a Chase Bank account. For the past 7 months, a total of 11 direct deposits that are issued to me, have been deposited into someone else's account. Only my name is on check but Chase has allowed my money to go into someone else's account. I have tried to contact Chase but no one will speak to me because I do not have an account with Chase! I also tried to change account info with the company sending my checks to Chase, but they can't change my account info without me confirming the last 4 digits they have on file now. How can I give that info... I do not have a Chase account?

Headland, Atlanta, GA location is the only location in a 10-20 miles radius that serves primarily ** and there isn’t an option to make appointments with the banker. Why? Headland location is located in my community. I have gone to this location four times in 2 consecutive weeks because of the 2 hour wait; as there was only one banker. Excuse? The other bankers were on vacation and low staffing. This could be resolved if there was an opportunity to make appointments.

I have over a 800+ credit score. Have a savings and checking account, and an Amazon Chase credit card. I applied for a Chase Slate credit card to take advantage of the balance transfer of about 3k. They declined my application due to not being able to verify my information, after speaking with a representative instructing me on what I need to fax them. I tried to call to see if I could further verify and they said no. Ridiculous!!! Doesn't make any sense. Hurt my credit for nothing. BEWARE! In the fine print it does say that they decide to approve or decline you. But knowing what my score is I didn't think it'd be a problem. CHASE YOU SUCK!

I followed a dispute with Chase. The dispute department misinformed me on the dispute process. As a result they couldn't dispute the bill and did not follow up to hold themselves accountable. My testimony is that Chase Bank will not be accountable for miscommunication on their behalf. In my case it resulted in a loss of 190 USD. Don't bank with Chase.

I have been a loyal Chase customer for 10 years. The entire time I've been a customer I have been signed up for NO overdraft protection as the fees they charge are completely ridiculous. Although I am not signed up for overdraft protection I have been charged multiple overdraft transactions (that all accrued the same day) even after I put money in my account less than 24 hours after this happened - WHICH I was told I had 24 hours to put money in my account should this ever happen. Instead of refunding me the 70$ they took out as overdraft protection they told me they "understand" and "they're listening" (total bs) yet surprise surprise they didn't refund me the money. They don't care at all about their customers. They just lost a loyal customer over 70$. Chase can suck it.

I have been with Chase formerly Washington Mutual over 10 years now. Lately, they have purposely been holding my debit transactions months to weeks at a time only posting to my account when my balance reaches its lowest point. I believe this is done in the hopes of causing the account to overdraft resulting in penalties. They’ve waited 3 months to post a debit payment on my account and somehow processed a check the same day I wrote it well after banking hours. Oddly enough they hurriedly posted these transactions when account balance was running low usually before a scheduled direct deposit. In my opinion they are performing extremely shady business practices and therefore can no longer be trusted with my funds. I have decided to close accounts and move on to a bank I can trust.

I have been having a very bad experience with Chase Bank! They recently closed my account without giving me a reason and treating me very bad in the process. The worst part of this whole thing is that they are intentionally giving me bad credit ratings, sending back auto pay payments, and the worse thing they have done is closed my account. Then forcing it open so they can receive my direct deposit from work, then quickly closing it again without telling me they had my money. The only reason I found out they had my money was because I called my employer to find out what happened to my paycheck. They informed me that Chase had never returned it. Were they going to inform me? I have the feeling they weren’t! This is the most outrageous thing I have ever seen a company do.

I have deposited a $4,500 check in my Chase account Aug 3 2017. I am writing this review 3/23/18. At this time Chase decided to steal the $ not depositing it to my account or returning it to my customer. They have no justification for their actions only saying it under review. I had spent hours on end with no vain, leaving me to seek legal action. Shame on them Criminals and Thieves!

On March 22nd, 2018 I called the 1800 number for Chase Customer Service. I spoke with a regular employee. I asked him to waive my insufficient fund fee I incurred yesterday. He then told me I had hit my limit on the fees that could be waived insufficient fund fees. I placed the concern that Chase Bank has a system they have created that takes insufficient fund fees from people, but no system that notifies the customer through text that says "Hey you incurred a sufficient fund fee today, here's a reminder to take care of that." The employee at Chase then proceeded to tell me they do have a system that does that. I placed another concern with this guy that why does Chase employees not tell people that they have had a couple insufficient fund fees and that they should set up that alert.

Chase has a problem with their online bill pay that makes it impossible to pay a bill, they know about it and haven't notified their customers, making them go insane trying to pay their bills. This is outrageous and they must be punished. I have wasted hours of my time over a problem they are aware of and don't have the common decency to own up to it. Done doing business with these criminals.

On 3/18/18 made a cash deposit at the Chase ATM, the ATM shut down after the cash was inserted in the ATM, called Chase Claims to report and was told it will take weeks to credit my account for their faulty machine. Worst banking and resolution to its customers. Will be closing my account once my funds are credited.

I was recently told by Chase Bank that I was a preferred client since I am always ahead of schedule on paying my credit card. I was given a Visa Card with a set of new numbers to guarantee fraud protection in their eyes and still have it in my possession today. During the whole time during the investment we received I never had a negative balance, we did have charge backs but nothing that would exceed the norms of any online business.

Very bad experience in this Branch. Only two teller in service and one almost out. The employees very slow. The rest is personal around the bank inside of the office. No one take control about the delay in the line for cashiers. Really very bad service.