Chase Bank Reviews

I walked into a Chase Bank to both cash and deposit a Chase check written to me. They give me the amount I wanted back, deposited the rest (after confirming that the funds were available from the deposited check account), then placed a "Hold" on my account for the total amount of the check!!! I then wind up with a 34.00 NSF on my account. After calling them, they said it was a mistake on their part, and put the 34.00 back into my account. Now my account shows an NSF charge and a refund of 34.00. The NSF should have been removed from my account completely. When I print my statement, it will show that I had an NSF charge and no explanation that THE BANK made the error. After speaking with customer service they said they can't fix it... Not a happy camper!!!

Was in drive-thru "business" line. Waited 10 minutes for one car in front of me. Teller received two deposits from me. It took another 10 minutes to receive back the two receipts from my deposits. The teller had to go to the front to wait on other people, as he was making my deposits. Teller explained they were very busy. Obviously, not enough help to handle a lunch hour rush. I asked for the manager's business card and was given the handwritten name of Kerry **, on a business card of Jagruti **, Lead Teller. What a poor way to conduct business. Where is the customer service Chase was known for?

This customer service rep was very rude that she almost sounded like I was not supposed to have any questions on billing (I had a question on the interest charge). I know it was only a small amount ($5), but I just wanted to why I was charged for interest when I paid in full last month. I was taking my time understanding it, but she was talking like I was wasting her time, and my question was never answered clearly.

We are attempting/trying to clear up our negative balance in acct. # ending in ** and to no avail! We would like to transfer the full amount from acct # ending in ** ($840.00) to **, immediately. Also, do you have any idea where my direct deposit for $856.07, scheduled to be in my account # ending in **, today, is at??? You restrict both our accounts and expect us to clear up the negative balance, which we are trying to do and you make it almost IMPOSSIBLE! What do you suggest we do at this point, call an attorney or report you to the BBB, since you restricted both accounts w/out even the courtesy of first contacting us to clear the matter up first, having been longtime customers of Chase???

The Stuyvesant Ave branch of Union Township is by far the worst for service. The tellers are fine, but the manager, whomever he or she is needs to take a Management 101 course because the bank is so mismanaged. Five customers sat waiting for a desk person's help and after I sat for 30 minutes two left and then I did. 4 desk managers working (supposedly) and no one being waited on. The bank is also filthy unlike most other branches. This is also not the first occasion that I have waited for assistance in this branch. I have been a Chase customer for many, many years and have never had to complain about any of its branches, but this one definitely needs some correction.

I'm just a regular chump living from paycheck to paycheck. Recently I received a nice inheritance check so I decided to open a savings account with Chase to go along with my existing Chase checking account. I was told the check deposited would be available in two days on 02/11. The morning of the 11th I see I have an email from Chase fraud prevention saying the funds are being held and the money would not be available until 02/19.

I was recently scammed on a mystery shopper program. I understand that it is my fault for being dumb enough to believe it so when I was informed by Chase that my account was overdrawn on a fraudulent check I tried to correct it by borrowing money from family to bring my balance out of the negative. Well, even after I did that and now being in debt and them knowing I was scammed they STILL closed my account and informed me that they are going to report me so I may not be able to bank with other companies! I could understand them doing that if I was aware and knowingly deposited a fraudulent check but I should not be punished for being scammed myself. My brother also has had problems with Chase. They hold his deposited money for days and when he calls he has to wait for hours at a time for someone to help him and even then they're not helpful!

I'm disabled and in a month 1/2 they turned it off at least 10 times making me have to go to a branch to have it turned back on each time. My car was stolen christmas day and my trailer home was impounded before that so I'm homeless and hungry and Chase has my money locked up. Even when I go inside they've given me more than I can handle. I just hope that there's an attorney that reads this and calls me and tells me to sue them. It's been an experience nobody should have to go through but brain injury and all I had to hopefully no one else will. The complete lack of concern from all that I spoke to was alarming. I would like to say to all concerned that I hope one day this happens to each one of you and you get to go hungry like me. It's a real bad feeling when you have no way to get it or unable to get it. I told them all of this and nothing was done. They should be dealt with for this and dealt with harshly.

So my mother makes a purchase with her Sapphire credit card and lost it. She traced her steps and made calls and visited places she last used her card. No luck finding card. She called Chase Bank and informed them of the lost card and the bank representative advised that she would receive a replacement card in 5 working days. Yes, everything up until this point is playing out as it should; however, after not receiving the card, as promised, my mom initiates another call to Chase Bank. This time they ask her to wait while they look up her account because they cannot find any entry related to the loss or subsequent request for new credit card. What they said after the long hold was, "After review of your account, Chase Bank has decided to terminate its relationship with you." Excuse me? Did I hear that correctly.

I have been a customer of Chase for years yet I still have problems with these guys charging overdrafts and giving me the time frame to deposit funds to cover the funds withdrawn. For example last night I went to Walmart around 8 pm and I had a certain balance left. Well they decided to push my rent check through before 11 pm but after 8 pm causing me to go into overdraft, well insufficient funds time frame cut off at 11 pm. What kind of time frame have you given me in order to pay at this time of night? The excuse the representative gave was "you can make a deposit at the ATM." This late at night? Really? The humane thing to do is time frame me until tomorrow morning. So the ** thing the rep. tells you, "let me see what we can do for you."

I'm a OTR Driver. My mother tried depositing cash into my Chase account. Apparently Chase has a non customer policy. You can't deposit cash into someone's account for security reasons. What bank will not take cash into someone's account. SMH Chase bank that's why closing my account when I get home.

I was in need of a checking account. So after some deliberation I decided for Chase Bank. I went to one of the branches in Santa Barbara CA and I was told I could not open my bank account because I was not American citizen yet. I had my CA driver license, my social security card and my employment authorization card. However, that was enough. I was told I needed to be American citizen to have an account with them.

First off I have been with Chase since they were Washington Mutual. I opened an account with them in 1998 so I would have the ability to also get a mortgage. I have faithfully paid my mortgage/taxes/escrow/insurance on time every month without hesitation. Chase was helpful in the process of recently getting my mortgage paid off. We chose to pay additional principal every month and when I got time we simply paid off the mortgage. This was in December 2015. I looked again at my "Chase Premier Checking Account" and see there is a new service fee of $20. Apparently if you don't keep an account balance of more than $15,000 you will get charged this fee.

I received a letter saying that my account was closed because of a -$9.00 balance for more than 60 days. I hadn't used my account in some time, so how did it get over drafted? Chase charges $6.00 a month just to have an account with them. Get this! They didn't notify me it was closing because I opted out of "alert system"... but they sent a ** letter AFTER it's closed! Blow me.

I've been banking with Chase for almost 6 years. I updated my address after moving to New Mexico, which has no Chase banks or ATMs. They told me that they had mailed my bank card to a previous address in California, even though that wasn't even the most recent address on file with the account. They shut off my debit card completely, and I tried to use it when I was on the road to get gas, when I found out it had been canceled. After multiple calls and transfers and waiting, they let me know that they could not send me a new debit card because my address had been changed in the last 30 days, but they also could not reactivate my old debit card, which, by the way, wasn't set to expire for two more years.

I opened a Chase direct deposit checking account on 1/4/16. Six days later, I was notified by Chase that the bank had reviewed my account and was closed without any explanation.

I have just spent the better part of today dealing with trying to have my wife, a non Chase client, deposit cash into one of my accounts at Chase because I was out of town. She was told they "no longer accept cash from anyone but Cash clients". The reason cited was "post 911 terrorism policies". I called the 800 number and asked to speak with a manager. The manager, based in the Philippines, informed me that the only way my wife could effectuate this deposit would be to purchase from Chase a bank check at the cost of $8. As much as I resented giving Chase any additional fees of any kind, I instructed my wife on the work around. Once again, my wife returned to the bank with these instruction, only to be told that since she was not a Chase client, she could not purchase a bank check or money order. Instead, she would have to go to the post office to obtain one and then return.

Okay I am a member of Chase which will soon change due to the fact that my debit card was stolen the same day I was paid. I did not know it was stolen until I order pizza online and said I had a low balance. I check my account and I saw that my payment for my car in the payment for my light bill came out and there was 3 $60 transactions from a non-Chase ATM. I called my bank to report this and they reverse the swipes of the card. And when it came to the ATM transaction--which was the higher amount due to it being $180, plus the $3 charge from the ATM, plus the $3 charge the Chase charge me for being a non-Chase ATM--I expect in my bank to protect me, but instead the first representative laughed.

My daughter needed to have cash available to pay her co-payments and deductibles to doctors and hospitals for a terrible back illness she was experiencing. I asked her for the account info which she graciously provided and I proceeded to withdraw $800.00 from my credit union to deposit at the Chase bank which is the bank she does business with for a long time. Upon reaching the teller window I was asked if this was my account to which I replied that it was not. The teller informed me that she could not accept a cash deposit from a non-customer.

I received a new Chase card in the mail. Before activating I called Chase to ensure that the new card would NOT affect the present status of the existing ones. I called twice and asked the same question because I am the Payee for a mentally ill individual that depends upon this money for their daily living. Both times I was given the same answer. "Nothing will change." I activated the card. Much to my horror my payee was locked OUT of her account. I was misinformed by BOTH customer service reps. Concerned and upset, I called again, explained my dilemma. The first rep told me, "Sorry," nothing she can do but after prodding she informed me that she can reactivate the old card. I said "Great." She then said I must call Chase back and request another new card in 2 months! I was shocked, and asked "Why? I did not request this one." Spoke to a sup. who gave identical info.

Someone stole one of my company check, wrote a 4k check, total different signature and they pay it. Can't get my money back because they said the check was not in a secure place. Talked to them about why they never check the signature and they said they can't look at all the signatures, so they pay a totally fraud check and they are not responsible for it? I also asked why they didn't contacted the other bank and explained the situation about a false signature and try to reverse or re-call the check and they said they didn't because there is a few rules or proceeds and for the check not be in a safe place they decide not contact the other bank (since is the customer fault we have nothing else to do "IMO").

When going to the bank to make our deposits at the Oakley branch we find ourselves waiting in one very long line. Find it funny that they have one window open even though there are other people working who could open up another window. Have waited in line listening to the manager talking to someone at her desk about what classes he was taking, about classes she took etc. She did get up, walked by all of us in line and smiled saying "there is water over there if you need some." How very nice of her to offer water while we wait in a very long line. We do not have this problem when going to the Discovery Bay branch. The people there are way friendlier and they open another window as soon as people start to line up. We live in Oakley and would like to use Oakley branch but now we will most likely change banks.

We had a bank account with Chase for 2 years. Over losing my job due to surgery and Ex not paying support, our account went into the negative. I did everything in my power to keep it open. Called collections manager, he made payment arrangements, told me I could go in and open a new account. Went into the bank, found a rude awakening. One, they denied us a new account. Then the girl called and was lied to, told her I didn't have arrangements when I did. Then got a manager on the phone, found the arrangements and then was told what we agreed to pay was wrong. Something totally different. Gave me till the 8th of February, note by the manager I only have till Jan 15.

On 1-15-16 I walked into the Tulsa OK downtown Chase Branch and handed the teller a $300 check that a person had given me who banks with Chase. I did not know the payee well, so I did not want to risk "bouncing" the check if I deposited at my credit union. So I wanted to cash it at the bank where the check was drawn on, which was Chase. The teller asked me if I had an checking account with Chase and I said "no". Then she asked me if I had a car loan, mortgage or any other type of account with Chase. Again I answered "no". Then she asked me for ID, so I handed her my driver’s license. Then she told me that she could cash the $300 check, but there would be a $8 fee. I pointed out that the check was from HER bank. Again she confirmed that there would still be an $8 fee.

I recently opened a bank account (checking) with Chase in S Gessner, Houston. They had a promotional offer and I presented the coupon, they accepted it and mentioned it will be credited - I had my salary debit over there and even after 15 days nothing happened. When asked Chase mentioned that the coupon was wrong and since it's past 7 days they couldn't do anything, they didn't even put an effort to resolve the concern - pretty disappointed with the way they are treating customer. Even talked to the branch manager and she was of little help.

I sent a letter a month ago stating that I NEED HELP with my car payment. I bought this car brand new in 8/20/2013. I have a horrible FICO score that I am working so hard to clean up. Since my husband passed away and I have been place on permanent disability though I can work a very part-time job (16 hrs. per week). I cannot make things work anymore. I came to Chase in desperation that they would refi my car loan and help me to continue having a pristine record with them. No one cares! I was denied and that just show their humanness is below zero.

I'm a point in my life where I'm struggling financially. I had two accounts and one went negative. I was slowly but surely paying off but they still closed the account. I had very little money in the other account but it was all I had. They took every penny I had and refused to help. Chase Bank will kick you while you're down.

I went into a Chase Branch, opened an account and an hour later they closed the account but they have accused me of giving them a fake check and now are telling me that they will not give me my money, yet I called the company that issued my check and I was told the funds were released to Chase bank the same exact day I deposited it into the account they closed. It is now 30 days later and I still haven't received my money and they are telling me there is nothing I can do. Can anyone advise me what to do.

I deposited a check from my mother on 01/07/2016 of $2019.59 to pay bills. After a day passed, Chase decided to put a deposit hold on the check from Wells Fargo saying it would be returned. But when my mother called Wells Fargo, they told her the check was already paid and the funds should already have received from the recipient. I have gotten no money from this check because Chase claims it will not be paid. According to my mom's bank (Wells Fargo) everything should be good. I don't know what is up with Chase. Also, when I call Chase they seem to be rude and in a hurry to finish the call. I doubt I am the only one that this happened too.

I asked a written bank statement from chase branch located at happy valley road and lake pleasant parkway. Lady was ill educated and lack of knowledge, she did not know to provide it. Instead she offered her business card.

My account was closed due to overdrafts. They never contacted me about this. I had a direct deposit which paid the balance that I owed. They told me that they would mail the rest to me then they let me reopen the account. I go to use the card the next day and I was told they closed the account. I took my business to another bank. I hate Chase. If I don't receive my refund soon I will take action. Do not bank with Chase, please.

I opened 2 accounts in 2010. They gave me some nice options, text message notifications, overdraft protection, etc. They've discontinued my text notifications abruptly, which I had been using on a regular basis.This was the first time I had been caught off guard. Make no mistake, any extra service that is promised to you will only be temporary. It will only be a matter of time before they make some "necessary change" that just happens to screw you over. And the rebuttal? "That's how we do things, you should've gotten a letter in the mail."

They refused to cash a check issued by a major corporation [in business for 75 years] when the institution contacted the branch manager. The only explanation given was blah blah blah blah. The check remains uncashed with "no" explanation.

I never thought I'd be writing a negative review about Chase Bank. I've been banking with them for a little over 5 years now. Recently because of the holidays I have been short of money but stopped using my card. I had an $8.99 withdrawal from Hulu and $10 from a Sunpass automatic pay and they charged me $68 over $18.99.

I received 3 unauthorized charges from a vendor a few days before Christmas that resulted in 4 insufficient funds fees. I was in a state without Chase banks and I tried to deposit a few checks with my QuickDeposit app from my phone that had never given me trouble for 3 years, until now. I called Chase, explained my situation and was told that they would reverse the insufficient funds fees after I contacted the vendor and had them reverse the charges. I did. Afterwards, I was told they could not reverse the fees and could not accept a QuickDeposit and my only option to avoid more insufficient funds fees for the next week would be to drive 168 miles to the nearest Chase. This all happened on Christmas Eve.

I check my account every day to make sure I never get overdrawn. But recently, I have noticed it shows I have enough money in my account one day and then I have overdrawn the next day. Over the New Year's weekend it showed some transactions as being paid then the next day they showed up as pending but showing enough money available in my account after the pending transactions have gone through. Then on Tuesday it shows I have overdrawn and have been charged an overdrawn fees three times. I have been a customer of theirs for over twelve years and am very disappointed.

So, 10am, I try to set up a chase quickpay account. Their online webpage is written by a 4 year old with no IT experience whatsoever. I spent over an hour entering and re-entering info. I had to enter several passwords and security codes and questions. I then get told I will receive an email with an activation code. Guess what, the email sent was blank, no code. Had it sent several times, tried different browsers, all emails are blank, no code. Call help desk, get some thick accented putz who has no idea what they are doing. Example. "Hi. I am trying to create a chase quickpay account, I am being sent a blank email that is suppose to have an activation code, but it is blank." Chase Rep. says, hand to god, and I quote, "what are you trying to do?" SERIOUSLY??? Try LISTENING to what I am saying and stop reading from a script!

In October of 2013, Chase closed my checking account and kept the balance of $6000, with no reason given, no investigation, and no communication to me regarding why this happened and how to get my money back. When I was unsuccessful over and over at getting any information from their fraud department, I started going into branches to speak with the managers and see if they could get any information for me. They seemed willing, and even called the fraud department themselves in front of me, but even they couldn't get any information.

I paid my Chase credit card balance in full, as I normally do. But the system glitched and debited the wrong external pay-from account, causing that checking account to be overdrawn and accumulating the applicable fees. When I called to explain the situation to them, they were very unsympathetic and refused to accept responsibility for their system's error. I've been their customer for 15 years, had 3 credit cards, 2 auto loans, and 1 home loan. Yet they coldly tell me they did not value my business enough to fix their wrongdoing. Please do yourselves a favor as consumers and find a different bank to do business with.

The worst experience I had with a credit card. Their interests fee are terrible and their rules about late fees are ridiculous!! My payment is due on the 2 of every month. I paid January 2nd and they still charged me $27 late fee saying that the payment went in on the 3rd because of different coast time. Are you kidding me? I live in LA and for me it is still the 2nd!!! I am very precise with my things and I never pay my bills late! Of course, don't forget about $50 interest fee they charge every month. In the end the total fees are higher than the minimum payment!! That is so Stupid. I can't wait to pay off the account and be done with this horrible company.

These guys are absolutely the worst. Several years ago they reduced my limit and tried to force me to pay a large balance immediately. After I couldn't pay this right away they forced me into other options that compromised my credit. This from a bank that was bailed out by the Government. Don't do business with these guys if you can, you'll be sorry.

To be completely fair and honest I would advise ANYONE buying or refinancing to run from Chase Bank. It has almost been SEVEN years. Chase offered mods on 3 rentals we own. I did not specifically ask for mods but asked what they could do for me. I was never late on anything, my credit score was 797. The housing market in Ann Arbor, Michigan where I live was very tight and that is the reason I went to them. They have deceived me, lied to me, cheated me, put me on the paperwork and telephone call treadmill. It has been a living hell.

On December 16th, 2015 I received an email from my bank saying I had possible credit card fraud on my account and to contact them immediately. Turns out someone got a hold of all my info and tried to rack up hundreds of dollars at a few stores. They declined the transfer because it was unusual for me to be in Columbus, Ohio and it was more than I typically spend. Unfortunately the said person was able to get $25 out at a gas station and Chase was absolutely wonderful and credited the money back into my account.

They closed my account without telling me and I have a balance, which they are making impossible for me to get back. I see from other reviews that this is a common thing with them. I've been with the bank forever, always keeping a good balance and had no problems on my end for them to close my account. Chase bank is the worst bank ever!!!

This is the third time this year that this has happened. The Chase mobile app says that I have a positive balance of $180 and then the next day my account is overdrawn and charged 2 insufficient fund charges. Now I am negative $50 which the two charges are $68. How convenient that I am negative less than the amount they took out. Of course they always have an answer but then don't promote your Chase mobile app if it is not going to tell you exactly what is going on with your account. What is the point if the app does not show your correct balance? Think this is just another way for Chase to make money off customers that can't afford it. I would have deposited an extra $15 if I knew I had to but because the Chase app is not precise they got me again for $68. Sounds like a class action lawsuit coming soon.

I check my checking account every day. One day it will show the account as the debit being paid, two days later it will show up as pending? I do not understand how this can happen. Isn't once it is paid it is paid. How does it end up in the pending section again?

I have been a customer at Chase Bank for over 5 years and I recently been having a lot of dual and charges on my Debit card. So I filed claims on all charges that I didn't agree with or didn't authorize. I spoke to a customer Rep in Fraud and debit card claims Dept. and he canceled my old card and I told him I would go into the branch to get another one the following day. It worked for one day then was declined everywhere I tried to use it. I called Chase customer and was sent to every dept. on hold forever and then was told they don't know why my new card was canceled on Xmas eve.

I am a nanny. I was laid off work 2 weeks ago. My last payment was a personal check for 1,200 instead of a direct deposit like I usually had. I deposited my last payment in an ATM so I can go back the next day and get my cash. Went to the bank, they closed the account, and told me the funds would be mailed to me once all the process is done? It takes about 10 days? I have no money, no explanations, period. I asked for my check back and they stated that's impossible. I asked why my account was closed and they said they don't have to explain. I asked for at least part of the money so I can buy food for my baby and they said "sorry you have to wait until the check cashes, and once the account closes we will mail you any funds in the account." How is it legal to do this? I won't get my money until the beginning of the year? Should not be allowed! Very disgusted with this bank. You have no right to keep anyone's money right before Christmas. Inhuman.

JP Morgan Chase bank has got to be the absolute worst bank I have ever done business with. I monitor my account pretty close. I check it daily. I have noticed that they will process my transactions in a way that they have caused my account to be overdrawn by a matter of a few dollars or cents and tack on numerous fees. I have my credit card attached too so then they go after that to supplement the fees. They do whatever they can to basically cause overdrafts. I am blown away by their ethics and am going to take my business elsewhere immediately, you should too.

I have been a Chase Bank customer for over ten years and did know all this time that they have been scamming me out of thousands of dollars if not tens of thousands of dollars through the years. Every time I would confront them about what was going on they would tell me that they don't know what I am talking about and that their charges are legal. Mostly when I would say to them that I can't be the only one who has this problem all they would do is look at me and say nothing.

I'm a contractor and I had a client that had a small job and he wrote me a check to Chase Bank. I bank with Key bank and my card was stolen and so I could not use my account at the time and needed my money. So I went to chase to cash my check. They charged me $8 to cash their own check. The teller apologized about the fee. My question is if you feel this way why would you work there? Thanks for taking advantage of me And others chase. If this is how you do business I know I would never bank with you and I do not know why others would either. Chase is all about putting your hard earned dollar in their pocket. Nothing more.

I have been a Chase Bank Customer for more than 15 years. Last year I opened two credit card accounts with Chase; and they closed my accounts this year without warning. I checked my account activity and there was small red writing reading "your account has been closed" place on both my Chase Freedom and Slate accounts. So, I decided to call Chase and inquire about it since no one had notified me regarding my accounts being closed. Usually, Chase contacts me via email, phone, or regular mail for account updates, but this time no one reached out to me. Had I not been attending to my accounts as usual I would not have known my accounts were closed. I am very upset and disturb about how they attended to this matter. After speaking to 3 Chase employees no one reinstated my account. I am currently banking with Chase; and I will be taking my business elsewhere.

Chase Bank notified me yesterday at 4:13 p.m. that my account was overdrawn. I immediately went to the bank and deposited money in the ATM to correct this problem. A check was to be deposited to my account electronically the first thing the next morning between 4:13 p.m. and 6 a.m. The next morning, two electronic debit came out of my account and I was charged a total of $68 for those two transactions. I contacted customer service about this since many banks now are offering a 24-hour grace period. Chase was unwilling to work with a long time customer of theirs to save an account for a grand total of $68.

I have many years of experience with Chase. My Mother, prior to her death, was a branch manager. I have checking, savings, retirement accounts and a car loan and credit card. My sister had a small retirement account. She died intestate, and I duly and properly filed an Affidavit of Heirship, recorded it, prepared the necessary paperwork, sent it off to Chase and then started getting complex instructions all involving formal probate proceedings (remembering she died intestate). Most of these instruction are specific to New York state probate, although I live in Texas and my sister lived and died in Texas. Nothing breaks through to this people. They're simply ill-tempered box checkers and pencil pushers. Presumably, trying to help customers is discouraged. A most unpleasant and on-going process with no resolution seen.

If you have less than PERFECT credit do not apply for a credit card with CHASE or Southwest Airlines or any other card that uses CHASE as their bank. Southwest is a great airline which is a shame they use CHASE as their bank for their cards. Also, the people you speak with on their reconsideration line are the biggest ** you will ever talk to. I have 3 credit cards none of which are secured but CHASE denied me. Don't waste a hard pull on your credit. Also, you don't want to have a bank account with these people either. Just visit Chase-sucks.com or chase-sucks.org. Hopefully with the way information travels over the internet these days people will find out that if you can deal with any other bank you’re are going to be better off. I wouldn't be surprised if most CHASE employees banked somewhere else just because they know they will get better service at another bank. AVOID THESE PEOPLE.

I deposited a check for a large amount on a Friday. The receipt said the funds would be available the following Tuesday. On Tuesday the balance shows as available, yet all payment attempts are denied. After hours on the phone, I find that Chase has a procedure to call the company that actually wrote the check, but they only do that if I call them.

I had a Money Market account. April, would have been 3 years. August, I told go GA, to get a check from my daddy estate. When I got back home, I called my financial advisor David I wanted to add to it. He said open up a savings account cause the market was slow, so I did. Haven't received any paperwork on my account. Today I called, oh he put it all in my checking, without me asking. His manager called, no help in close my accounts

Discrimination is prevalent at this location! No one acknowledged me when I walked in. They glared at me and let me sit and wait until closing to tell me that I can't open an additional account, not knowing how much money I was ready to transfer to this bank. Instead they judged me by how I looked, and the banker was very rude: Peter **. The manager Richard ** was very unprofessional and yelled comments from a distance while he had someone in training addressing my issue. They lost out on a pretty big account today because they don't know how to provide excellent customer service, regardless of how someone looks. I'm very disappointed in Chase and taking my business elsewhere. I will be closing my existing accounts also. I absolutely do NOT tolerate any form of discrimination from anyone or any entity.

I've been waiting on hold for over a hour to speak to a customer service specialist to reactive online access to my account. I'm not sure why it was suspended in the first place. This is a new account but I'm definitely considering finding a new bank.

12/11/2015 I went to talk to a teller because I had lost my wallet two days ago and yesterday my reoccurring gym membership was billed, and since I didn't have enough money in my account I got charged with a $35 overdraft fee this morning. I told her that I was trying to deposit some money into my account so that I wouldn't be overdrawn and if there was anything we could do about the overdraft fee (considering the fact that I had no card to deposit money into my account yesterday and by the time I got off work, 6pm, they were already closed). She kept asking me for my ID but I told her I didn't have any because they were all in my wallet so she tells me I have to go to the DMV to get a temporary ID.

To begin I walked into a local chase branch to open a checking account due to their promotion of $300 dollars with a first direct deposit. Gave the rep who was opening the account for me at the branch the promotional code which he said he put in. After my first direct deposit, I waited 30 days maybe a bit more afterwards. After not receiving the bonus I emailed Chase which emailed me back promptly. "Thank you for contacting Chase. My name is Belinda **, and it is my pleasure to assist you. We were unable to locate a promotion linked to your checking account. We need some additional information to help with your request. Please provide us with the promotion code on your coupon for further review."

Today I called the phone customer service line to ask how much money would be made available to me "if I deposit my school disbursement check through the ATM?" The representative explained that an amount of $200 will be made available for me. So, instead of cashing my disbursement at the local check cashing place, I went ahead and made the deposit in my account through the ATM. After, making the deposit I tried to withdraw $40 from my account. And to my surprise I was not able to do so. So, I called again and ask another representative "what was the problem with some of the funds being made available," the representative explained, "for some account holders after 90 days, this feature is made available and that the funds will be released tomorrow." So, I asked to speak to her supervisor.

Chase Bank has promotional offers, then refuses customers at Chase Bank at 1102 Silber Road Houston, Tx 77055 by ** Branch Manager & **. Then the Bankers were prying into my personal business. Thumbs down Chase Bank! I was informed by ** that I met the qualifications and then shortly after that ** came by and informed me and refused me services with no specific explanation.

I deposited a check into my wife's account. I am a power of attorney on this account. I showed the check to the branch manager and teller before I deposited it. A couple hours later, came back to make a withdrawal from another account come to tell me that they had to back out or reverse the deposit because my wife didn't sign the check. So she left work, inconvenience her to come back to the bank and sign the check, and were told that the check will clear in a few days.

For the past 10 years I have had a business account with Chase Bank. On October 21st, 2015 I reported my ATM card lost. After 2 weeks I went into my branch to try to get a replacement card. I was told I could not do so because they had no record of me being a business (despite 10 years of deposits and withdrawals with business name, Chase issued checks with my business name). So I drove 2 hours away to get a copy of DBA, brought it to the branch and was told this was being researched and I could not have an ATM until the research was done.

I am a physician with savings and checking accounts at Chase for 8 years. Chase closed both accounts with no explanation. Bank manager has no idea why. Received a letter in a nondescript envelope that looked like junk mail. No other warning or notification.

Branch does not give what promised - 150 to open new bank! I went in the bank and I gave Erin the coupon for 150.00 for opening the new account. She knew I had account with my husband but said it was not a problem and she put it through. I called corporate and they said there is nothing they can do. Really I changed all my employee stuff for this. If I try to get it corrected they say no and run me in circles.

They do NOT support small businesses. Chase charges overdraft fees based on whichever calculation is in their best interest at that time. During the first few years of opening the account, they will only charge a fee if your account is really overdrawn. Then they just charge however and whenever works best for them. I know this because I left the first time this happened, came back with lots of promises and now years later it's happening again. Oh, but if you question it, they will remove it but there is a limit to how many per year they will remove!

I noticed my monthly automatic online transfer from savings to checking didn't go through on the day it was scheduled for. I didn't know why. I was worried that I may be overdrawn so I tried to reach the customer service. I tried three times and waited more than 30 minutes. It was middle of the night and the message was all agents are assisting other customers. Then when I tried again the message was I will be served in 2 minutes and waited another 20 minutes and gave up. What if my card was stolen? Their customer service is not reliable.

Never in my life was I treated so poorly at a Chase bank. The teller had a really bad vibe about her from the get go. I was making a deposit with a check and cash... She was rude and very unprofessional. Then after being in line 20 mins, she finished. I then said "I need to deposit money into my daughter's account." She said I could not unless I was a signer on the account. I am not. So I requested she transfer the cash deposit from my account to my daughter's and then deposit money to my account after the transfer. She tried to give back the cash to me. I wanted it in my account ~ HOW HARD IS IT?!? TO DO YOUR JOB. She was even more rude and put out. I have her teller number and name. What a jerk this lady is, all three my daughters have accounts there. I am moving my accounts along with them somewhere else. Thanks Chase for the rotten treatment.

I've never experience such horrible customer service until today. My home was recently flooded. My insurance company cut me an emergency check to pay contractors right away. Since Chase owns my mortgage, they are required to endorse the check. I visited my local Chase branch in LAKE STEVENS, WASHINGTON today to get my check endorsed. Since the bank closed at 1 p.m., I arrived at 12:10, plenty of time to get my request processed. Instead, I was asked to wait for a personal banker to see me. There was only one in the branch at the time. He finally approached me at 12:57 and told me he would not help me because they were closing at 1.

At least once a month I go cash checks at this ** bank. Today I find out they are now charging 8$ for each check cashed unless you open an account. This is nothing more than legalized strong arming. I would never do business with a bank that charges this outrageous amount to cash their own check and I certainly would expect my employees to pay this either. I hate chase bank and I hope whoever owns this bank chokes on the 32$ I just spent to cash these checks.

We are on a long trip for a few months in Canada and my fiance's account was frozen. It was frozen through a glitch caused by Chase. They mailed him a new replacement debit card to an address not on file. Now they won't unfreeze the account until we go physically into a branch! Obviously not an option right now. The nearest branch is an 8 hour drive. The account was frozen despite the fact that there was no security breach, no unauthorized expenditures... You would think they could just cancel the debit card that was mailed but no reason given for why online accounting was also frozen.

Well this is the story. My card got locked because of fraud prevention and it's not the first time it happened and it happens at the most embarrassing moments like in the supermarket or something like that so I call Chase and Chase told me they can't help me. I have to come down to the bank with two identifications certificates I am sick and tired of the bank they do not have customer service they got people that don't even speak English they suck... And I really want to thank Chase Bank for ruining my thanksgiving. May God bless Chase, sorry not blessed, curse with the worst. Hopefully tomorrow I will go take a bank check and take my business somewhere elsewhere, like Capital One Bank, the best customer service out there. Again Chase you suck.

Spent several hours speaking with various Chase rep's, and supervisor's at the corporate level. Very poor customer service. Before today, I would have given little credence to the many negative reviews on this company. This company has little regard for their customers or, their retention. Noting, I have been a customer since 1996, no issues, prior to today.

Chase Bank! REALLY? Chase bank has its ACH bank accounts once called a debit card account! The debit card name continues with twist! ACH means Automated Clearing House! A new way that Chase has to defraud its clients! Up until now a debit card meant if there was money in the account only then would the bank honor the demand! If the money wasn't there then it was too bad for the debt collector. ACH twisted the definition of debit cards! It was presented to me as your debt will be paid on demand with the banks funds if my funds are insufficient whether or not I approve it! And as a benefit to Chase they will charge me a $32.00 fine whether I approve or not. The debit card was offered to me as a overdraft account if I wanted it as an over account!

Chase cashed a check to someone other than who the check was made out to. The check was not alerted. There was also no endorsement on the back of the check. When I first called Chase, I was treated like I was an idiot, they were trying to explain to me how banking works (I think most people know the basics), they then told me it was my responsibility to figure out where the check went. After calling 5 different times, I was finally told what I needed to do to start a claim. They told me they would send me the information via my secure email through my account. When they sent it, I could not open it (again I was treated like an idiot until I went into an actual branch and even their manager couldn't open it). Their IT department said they would look into it, never heard back.

Got my account closed with no reason given and don't bank with these too big to fail banks. Horrible service and staff. BEWARE OF THESE **.

I contacted Chase about a charge on my account after trying to resolve it with the merchant. They submitted it as a "cancelled" charge instead of an unauthorized charge and did not request or review any documentation that I submitted. This has created a NIGHTMARE FOR ME! I will never bank with them again and plan to contact an attorney. Awful service.

CHASE IS THE WORST BANK EVER! My wallet was stolen with my drivers license. I went to the license bureau to get another license. In Indiana, they give you a temporary printout license with your picture on it and the last four digits of the license number for you to use until your card license can be mailed to you. The SELLERSBURG branch would not accept this to do any banking. I had a small check to cash, just to allow myself some cash until my debit card and new license came but they wouldn't cash the check either. I'd been going to that branch for 11 years but they said, "we don't know you." The license branch is across the street. I asked if they could call over there to verify my license. I just left there, Linda waited on me... No. Every option I suggested they said "No" before I could even finish.

They are the absolute worst. They closed my account and would not issue me a check for my remaining balance because they lied and said they needed to verify my occupation. After a month and millions of phone calls and sessions which you have to wait 20 min to talk to someone they finally couldn't help but verify everything was true on my end. Hard-earned money I made needed to be verified and no one else ever gave me that problem. The cachet part was my check deposit had been accepted before the closure due to fraud and they still needed to verify it like I was a criminal writing fake hourly wage checks. Pointblank they suck with customer affairs!! Screw Chase Bank forever and ever and I will tell everyone that till the day I die!!

Got a call from the credit card "review" department, telling me I'm under review because my revolving credit balances seems to be very high. She asked me some questions to "update" my account; income, why balances so high etc. Then came back and told me that based on "her" review, and hers alone, had decided to lower my credit limits substantially which made them almost useless to us (5k). I explained to her that we started a new business and in addition to the $150k we used (cash) we needed to use personal credit cards to buy things for the business, and credit cards are a great way to keep track of expenses and earn points where they're available.

Entered the bank to make a cash deposit for my kids, kids did not have ID. When the teller tried to ask for help, the manager simply continued walking away and disappear into wherever their back door leads to. During the whole transaction we are the only customer in the entire bank. So much for that "Private Client" status crap LOL. Taking my money elsewhere.

I opened an account with Chase in October. They sent me a letter this month stating they were going to close my account and send me my checks. I received two checks... but for deposit only.

Chase sent me a letter saying they are ending their relationship with me. I have never had an issue with them. I had between $20,000 to $80,000 deposited with them. Never had an overdraft or unpaid fee. I paid many fees to them over the years including check fees, wire fees, atm fees so they received their dues. If they don't want my business that's fine with me. There are many good banks like Capital One. They never gave me a reason and are unwilling to give a reason why they closed my account.

I have read the reviews on Chase Bank. Wish I would of read them before opening a account and allow Chase Bank to STEAL my money! I deposited a check from my sister and it has cleared her bank, now they froze my account. Wanting proof my sister wrote the check, they want her to go into a branch with two forms of ID, only problem is there are no Chase banks in her area. Again the check has cleared her bank and they are still keeping my funds collecting interest on it I'm sure. If I kept someone's money that would be theft, but it's OK for Chase to do it? I do not see how that is legal. To beat all, Chase called my sister's old number and discussed the situation with her ex-husband's new girlfriend that has that number now.

I contested a bill with a dentist, the dentist (in Mexico) lied when given an opportunity to respond and Chase believed them. I had to re appeal the claim and Chase bungled it by paying the dentist before my expert opinion had arrived to them. Chase then took 1 year and 5 months to respond as to why they paid the extremely bad dentist (15 other complaints on internet at same time period) by saying that my re-appeal had arrived late - not true. It arrived 4 days before the deadline - Chase imposed! They will now not be responsible for their error - it's time to try and get the $6,000 dentist bill and the $1,300 cost to re-appeal back from them in the courts - wish me luck!! Do not go near this bank - things can go horribly wrong there.

Worst bank ever! I used Chase Quickly to send money to another Chase account, and Chase sent the money to a Bank Of America account. My friend has never had a Bank Of America account. I do not recommend Chase bank to anyone. I even called Bank Of America and they told me exactly what could be done, and the money could still be taken out of the account it was unauthorized to be sent to, but Chase still refuses to help. The representatives on the phone wouldn't even fix the claim after I told them what Bank Of America said. We are thinking of switching banks. Now I am out $615.00.

This bank closed my account and kept my funds stating I need to step into a branch. I said to them that they do not have a branch in PA and they kept my money. I am on disability and I need my money to pay my rent and now I am looking at an eviction notice for me and my child. I need legal action on filing a civil lawsuit against this bank for them making me and my child go through these troubles. It is very very stressful...

Chase is the worst bank to deal with. I was a victim of fraud and they don't believe me. They don't even care about their customers.

I had been a Chase customer for over a year and my daughter had a savings account with them as well. I went to my Chase app to login and the account was suspended. I then contacted the department per the customer service which was a 45 minute hold time to be informed that Chase had closed my account and a check for my current balance would be mailed to me with seven days. No explanation or reason for the rude attitude and absolutely no concern as to how this may affect me. Being a single mother and living on a fixed budget this was shocking and disturbing since they made you feel like a criminal. They are bullish morons and I will pursue this situation in other legal arenas so they don't think that they can continue with the unethical methods towards their customers.

I just lost my job and I contacted Chase to end my card and all automatic transactions being taken from the card. They faked to do so. Now I have overdraft fees of over 300 dollars and ok begging them to help me out but they said I've used all my refunds for overdrafts for the year. I just feel like there is no compassion or understanding whatsoever. They do not care about their customers. The person I spoke to from Chase literally made me cry after getting off the phone with her because she was just heartless. All she talked about was me having to just pay my bills. SAVE YOURSELF. DO NOT GET A CHASE ACCOUNT. They are horrible and very very heartless.

I have had the most horrible time dealing with Chase Bank. My name changed 3 years ago and although I provided Chase with several copies of documentation they refuse to change my name online. They insist that I need to go to the nearest branch which is hours away. It is absolutely ridiculous!!! Now they are refusing to delete my online profile. Horrible horrible!!!

My mother-in-law is widow. When she tried to go to her husband's safety deposit box, she was told they had no record of it? When my FIL originally got it, was Home Savings, then WAMU, then Chase. Now, they say they have no record but she has the keys and acct. info. The bank manager said there's nothing they could do about it. They can't let them go in the box because they don't have a record of who the box belong to. What can she do about this?

I drafted a letter on 11/4/15, for the purpose of resolving a matter with my account with Chase. I have asked for assistance for more than 3 weeks with no resolve. Today, I attempted to pay a bill with my debit card, and was advised by the merchant that the transaction was declined. I consistently check my balances and knew that there were moneys in that account. Upon further research, I was advised by a Chase representative after being transferred to the Fraud Department, that my accounts had been closed and that Chase has terminated my banking relationship with them. My first response was that this must be a mistake. As the banker stated to me, I have been a longstanding customer and have appropriately managed my accounts. In the last year or so I have inherited a lot of responsibility due to a parent becoming ill. That has required me to open and maintain multiple accounts, including representative payee accounts.

Besides requiring PHOTO ID to deposit CASH into my own account, Chase today required my account number to "exchange" a $10 bill for a roll of quarters!!! This is utter discrimination.

My daughter deposit a check on Saturday and on Tuesday they close my account... I been with Chase for a while. I get this letter saying that they tried to get in contact with me... My funds was frozen too. It was a crazy crazy time. My blood pressure went up and I need the funds to pay my daughter school. The branch office was so so nice... But the overall experience was awful. They would not tell me what happen and made me feel like a criminal. I problem you I would not bank with Chase again. Ms. ** was really helpful in the branch office.

I was a happy Wamu customer and then Chase swooped in and bought them. Worst merger allowed. I was a gold customer with Wamu and never paid fees. About 4 months ago Chase decided to drop that type of account and switched me to something else without me knowing. I get paid once monthly, and yes by a paper check. Chase doesn't like that. I kept noticing a $12.00 maintenance fee coming out on the 25th. Since all my bills are auto pay I only keep enough in the account to cover bills and maybe $5.00 - 6.00 extra. The first time they waived the fee because of the account change, but the next 3 times no. Once I was out of the country, and when I got home, was horrified at the daily insufficient funds fee of $35.00. I complained loudly to my branch manager and she reversed everything but the $12.00. When I asked why not, she basically said not to get greedy. She said it was my fault not theirs.

I finally received an offer for a permanent job since being laid off in 2006. Due to the recession and being unemployed, I foreclosed on a property. The original loan consisted of a 1st and 2nd mortgage. The 2nd mortgage was taken over by Chase and charged off. My new job required me to pay off the charged off loan. I contacted Chase on 8/3/15 and was told the loan was owned by a private sector investor and they have noted "No partial payments accepted, balance must be paid in full." Then the rep. went into another system and told me the private investor has written the account off and the balance was $0. I was then informed that I would get a statement showing $0 by the end of the week because it had to be ordered and printed by another company. I did not received the statement so I called Chase again and was told there was still a balance of $29,804 and the first person gave me the wrong information.

This all started over a debit card that was eaten by a machine while overseas in Thailand. I have literally been through every option to try to access my funds. Mind you I'm from America, and have no way to get to a ** Chase Bank. I tried to see if I could add my mom to the account, so she could Western Union my funds to me. At Chase I have to be there to do that... Problem 1. Problem 2 they said, "Go-ahead and link your bank account to Western Union." to send myself funds that way... 3 times got to the end of a long process only for Chase not to verify and cancelled the process. I call back and then they say, "Oh we’re sorry we do not allow Western Union online, because it's unsafe." Meaning possible fraud!! Problem 3 I actually have a buddy here with me traveling and my last option was to wire transfer my ** money to his account. Everything was verified on his end, Chase accepted the wire recipient etc...

My boss sends my bonuses through Quick pay. I only had a savings at first. Transferred Quick pay to another account outside of Chase. Would get it the next day. They talked me into opening an account with them. They lied and said I would get my money right away! I have not received a quick pay in less than 3-4 days. And they lie and tell you it'll be in your account by midnight. It's just another lie to keep you from calling and complaining about their slow ** process they take. They are making money off of us. The longer that they keep money in cyberspace the more interested they get from the federal reserve. It's from one account to the next!!! What in the heck is the problem. Once this money finally comes through I'm closing my account and leaving those ** for good.

I Keith ** open this account on 10/13/2015. Now Chase Bank wants to close my checking account ending with **. I had inform Chase supervisor miss Carmen ** that my credit was not in good status. Now my account will be close soon. I am writing this letter so that ConsumerAffairs can help me mr Keith ** regain my account because without Chase Bank this where my agency send my money to my account. PS thank you for listening.

I called them to find out what was up with my direct deposit and the lady, Bobbi, was very rude to me. She accused us of storming out of the drive thru which is funny because we were not in the drive thru. We went through the atm and never stormed out. I have always have had problems with them so if I were you I would not deal with them. Customer service has got to be the last thing on their mind, terrible service. I have worked in customer service and you do not treat the customer like this unless you want them to not be a customer anymore. I closed my account with them.

I got my salary on the 10/8 and I did not receive anything. I went to nearest branch and the lady informs that the account was closed and my salary would be on hold and after 2 days they would send me a cheque with the salary and my balance amount. I asked why my account was closed and when my salary was credited, why did Chase not decline it? I was not informed about the account closure and now I have to wait for my cheque. The lady at Chase seem to be blank and I felt she just wanted to get rid of me and had no answers to any of my questions.

I can't deposit $165 cash into my sister's Chase account because Chase thinks I am trying to launder money. I will never, ever, ever do business with this bank. I must be the worst drug dealer or terrorist ever if I am trying to launder $165. Choke on a gallon of diesel JP Morgan Chase, you fat cat banker swine. Good Day.

Every now and then, my account might be overdrawn by something that I overlooked. Something that I had set up to pay automatically. This happened recently, and I incurred an overdraft fee because my funds did not hit when they normally would as I'd taken on a new position with a new company. While I would agree that $34 is a hefty fee for an overdraft, Chase customer service was more than helpful. I explained the situation to my representative via telephone, and they immediately issued a refund to my account for the fee that I had incurred. They were polite and very helpful, never once rude or demeaning. I've been doing business with Chase for over 12 years now, and I'm not a huge client. It's never mattered how much or how little money I have with them, they've always jumped in to help me. Thanks again, Chase!

Honestly the worst bank to bank out of... They pile on fees for absolutely no reason at all and before you know it you're getting over draft fees. I had no idea I was in the negative because I wasn't using my card... Well I guess if you don't use your card a certain amount of times each month you get charged. So now, the collection people have been calling me. They even call on SUNDAY. Last Sunday they called a total of 17, yes, 17 TIMES!! I have tried to work something out with them because this is ridiculous but they refuse to work with me. The customer service is horrible. The people do not know what friendly is.

I just got off the phone with Chase bank and the service was horrible. They charged me a ridiculous amount of fees. I will never bank with Chase again. I would not recommend anyone to bank with Chase. They had the option to help waive the fees and they chose not to do that for me.

First off I want to say I have been with Chase over a year now and any problem I have had with them has been resolved immediately and thoroughly with a full apology, even if it was my fault...until now. In August around the 28th-31st, of 2015, I went on vacation. I used my Chase card for the hotel charge. The hotel took the money needed for the room. Two days later they refunded the entire room price to my account. The next day my account funds were doubled. I waited about 4 days, checking my account daily to see when the error would be fixed, it never was so I paid a bill with the extra money in my account. THEN that's when Chase wants to release the hotel payment AGAIN and charge me for the "insufficient funds" for the bill I paid previously.

On Wednesday, September 30th an investigator from Adult Protection Services came to my home unannounced. My caregiver let him in and he asked to talk to me. The investigator told me that someone from Chase reported that my caregiver cashed checks from me that over the last 4 months that had "Landscaping" in the comment line. He said in that 4 month period those checks totaled $20,000. I explained that before I was disabled I was a banker for 35 years and the comment line on a check is solely for the customer records.

I attempted a cash advance through one of Chase's ATMs. It declined the transaction and gave me a receipt that said "transaction cancelled" but later showed up on my credit card bill. Chase said they could not submit a claim on my behalf because I was not a Chase Bank customer. Huh? You steal money from me and then claim you can't give it back because I'm not a customer?? Luckily my credit card company is reimbursing me for the money. The receipt had the ATM number, the sequence number, the date of the transaction. How can a company get away with straight-up theft??

I am helping a friend receive his inheritance from his mother's estate. Chase Bank has lost his mother's account signature cards which are a P.O.D. These accounts have been tossed around from bank to bank during banking takeovers - from Great Western to Home Savings to Washington Mutual to Chase Bank. He has been trying for several years with no success to clear up this problem. He was working with an assistant manager of Chase Bank in Long Beach until she was fired. When she got fired, she shredded the copies of all the proof/paperwork that he provided.

They lost mine and my husbands debit cards in the mail. We waited a MONTH. When I asked a week later after opening an account with them, then I asked 2 weeks, then 3 and the boom a month. I asked and asked until they finally sent me another card that was suppose to be sent overnight. Well then 2 more days past finally received my card. Not only a month later I finally received my debit card. I almost lost my vehicle because CHASE lost my stuff through the mail and had a nerve to tell me there was nothing they can do.

Chase bank people just ripped me off by charging me unwanted overdraft fees and for no reason. They can do anything, this is kind of not informing us by doing anything. I'm a middle class person and they rip people off by cheating middle class poor people. I work hard at my job and make little money but this chase bank wants to fill their pockets by ripping middle class poor people. It's very disappointing.

I contacted Chase to see if they could waive 2 overdraft fees that were charged to my account. I was unable to go to the bank to make a deposit due to a family emergency (my mother passed away). I informed the representative of what happened and why I was unable to make it to the bank and she could not help me. I was then transferred to a supervisor and still, he could not assist me. Chase has charged me over $300 in overdraft fees because the system "conveniently" pushes through transactions the day before my direct deposit OR in an order where the bigger transactions post FIRST, leaving the smaller transactions to post after (resulting in numerous overdraft fees).

I understand our world is in constantly evolvement, but for much new advanced technologies when is coming the point of your savings in money talking, our rights is to be treated with respect and consideration, and a machine don't give that. I been coming to Brentwood NY Chase Branch located between Brentwood Rd and 2nd Ave, tons and tons of time, now I'm force to use a similar ATM machine to do my transactions inside of the branch, I'm sorry Chase CEO's but I'm very, very uncomfortable and aggravated with that situation, I don't like it, I like the warm smile and courtesy from a human teller to do my financial activities, is my right to ask for it, since you Chase have my money, my mortgages loans, my kids savings etc, etc; please consider my voice as the voice of many people because like me are hundred customer without satisfaction of your new era.

I wanted to make a loan to my niece and her fiance. I tried to set them up as a payee. I thought it would be easy, since their account is also with Chase. The new payee was rejected and I was denied access to my account the next time I tried to log in. I had not been informed by Chase that they were doing this. It took me 80 minutes of infuriating phone conversations to get the matter straightened out. I regained access to my account, and a Chase employee helped me set up the new payee and schedule the wire transfer. Everything seemed okay. There were no error messages.

I just got off the phone with the security team AGAIN, having been sent there once by a guy who refused to actually talk with me at all until I had spoken with them. After being transferred to their security team the first time, they asked me 3 times to verify addresses I had previously been associated with. Passing their test, the lady sent me back over to customer service only to be received by the same guy who sent me back over to their security. Just before he transferred me, I heard a series of laughs and was then disconnected – absolutely classy service, Chase.

PSA **CHASE BANK CUSTOMERS**!!! Apparently alerting this bank with a police report (09/19) that car was broken into (purse/wallet) cards/ID was stolen is not sufficient. CHASE allowed this person to withdraw ALL my funds 5 days after being notified. (09/24) claim processed (same day of withdrawal only thanks to Wells Fargo for alerting me). Today (10/02) claim was DENIED.

WORST BANK EVER!! The amount of hassle this bank have caused me is beyond acceptable! I don't usually write reviews, but I am absolutely disgusted and so angry I feel like I have to! As a student, I went on a work and travel visa programme this summer and opened my bank account with chase. On returning home I had a balance on over $1000 left in my account as my last pay cheque went in when I had already left the country. I then got in contact with the Chase Bank customer service office on the 28th of August where I organised with them to have my account closed, and my balance sent out to be in the form of a cheque. As a student I badly needed this money ASAP as the beginning of college is a very expensive time.

I have been a state employee for 20 years. I moved to this city 3 months ago. We get our paychecks a day before the issue date. Every other Chase in the East Bay are able to have my "state" paycheck for use immediately or same as cash. This branch indicated policies have change because of fraud, and they don't and cannot have a manager authorize. Very embarrassing having more than one teller butt in our conversation I had with my teller who was helping me. Telling me these types of checks are possible fraud. I just cashed my paycheck yesterday at another location with no problem. Please fix this problem there. I live less than a mile away from this bank.

I always get charged overdrawn fees. I get charged even after depositing cash in which I think is my cut off time at 11 PM. Today I got charged after depositing cash last night and like I told her no one in my family can even go deposit cash for me.

Terrible rules and policies and they are not flexible at all with their customers. I've been banking with them for almost 10 years and now I'm going to switch to Bank of America because of how horrible they are.

I have been on hold for 54 minutes and counting for customer service. I remained patient for the first 30 minutes. Are there NO humans with which to speak???

The other day I saw on my online account that I had over $256.00. I wanted to pay off my credit card that was at $200 so I made the transaction on the 22 of September, and when I looked online a couple days ago my account was over-drafted. Because it was pending for 5 days. And then on the 23 of September and I had my check put in the very next day. So I called up the customer service agent and explained my situation and tried to get it removed and they wouldn't remove the overdraft fee of $34.00. I've been with Chase for 5 years now and this had never happened to me. I am so angry and pissed off and immediately removed them. They are the worst bank and have terrible customer appreciation.

Worst bank ever. They allowed 25 fraudulent checks pass through our business account that were handwritten & electronically signed and check #s that were already used. No red flags. I am the only one who signs the checks, they are voucher checks only printed through quickbooks AND the check sequences were of all 25 checks that were previously used checks, For different payees different amounts and that were already cleared 3 weeks before. I had to contact them... There was no alert to our company. I had to tell them. Our account was out almost $20,000.00. I had to open new account with them. They said it would take 24 hrs. then they said 1 to 2 days, then they said 3 to 5 days, then it could possibly take up to 10 days.

I have assured that if, I make an error in payment pending or due, that Chase will notify me before I receive an insufficient fund on my account. However, notification came after the insufficient fund fee was placed – Chase, Mary** stated nothing could be done. I should have known it was being processed – of course I didn't. Time of purchase, I actually saw the payment pending, but I was not aware not processed until weeks later – I have alerts for this very reason. No assistance from chase, where fault can be placed.

Chase blocked my account twice simply because I was trying to transfer money from another bank where I have a high yield savings account. They didn't call me & ask me if I initiated the transfer, they simply blocked my account. Both times I was told I had to go into a branch to verify my identity. I had been assured on the phone the first time, after proving who I was, that this wouldn't happen again but it did! Nobody would explain to me why my account was blocked, I was simply treated like I was a criminal & told that I would have to go into a branch with two forms of ID. So needless to say, I am closing my account ASAP & going with a different bank!

Nancy **, my mother, withdrew $600 from our checking account on 9/14/15 from the Chase Bank @ 1650 Gun Hill Rd in the Bronx. The teller gave her 6 one hundred dollar bills. When she tried to pay with a $100 bill at our local Home Depot on 9/17/15, she was told the bill was verified as counterfeit by their machine and it was returned to her. When she returned to the Chase Bank on 9/18/15, the branch manager, **, told her he was not accepting the bill for reimbursement of the $100; that when she received, accepted and left the bank with the cash, the responsibility was hers.

I have been with Chase for many years. I have no delinquent payments, and might have some balance on a couple credit cards that I need to pay (I have a good credit score). Talked with this Agent name Lauren and then her supervisor (unfortunately I forgot his name). I am applying for a business credit card. Both of these people were demeaning and condescending, their tone was not understanding or compassionate. Both of them were angry at me for having no delinquent payment on my credit card and having a few credit balance. I have had better customer service in the Marketplace in Haiti, the poorest country in the world.

My card was declined today when I used it yesterday. When I called they stated it was turned off and a letter was sent to me stating a new card would be sent and this one turned off. I never received that letter or a new card. Now I am leaving for a trip with no debit card and no courtesy notification that my current debit card would not work. Long story short Chase may have notified me of a change I will give them that (which I do not recall) but no card was ever sent and now I have no way of using my card. The customer service is terrible on this incident and this should never be able to happen without communication. I have been with Chase for 15 years - this is hugely disappointing.

I set up a Chase savings and checking account in July with plans to switch to the bank when I moved to an area where the bank is more local for my needs. The first check I deposit with the mobile app and it gets held for 3 days until my funds were released. I called in day two after seeing a -$600 Acct balance. I call the service number only to be told my payroll check is without doubt fake and that there's ways the bank can tell that are not privy to the customer. After arguing with the horrible customer service agent I hang up and call back to get a better agent who tells me I need to get my boss to 3-way in with himself and his bank to verify the check. This is just simply the most inconvenient banking experience I've ever had. To basically be told you're a liar and that your a person who is committing check fraud is very dissatisfying.

I called Chase to see if they would allow an increase in deposits so I can pay for the repairs to my roof, etc. NO. Who can I write to? "NO ONE". The supervisor for online banking did happily file my complaint. What is the logic behind limiting funds you put into your account? If you are in church/temple and you put down a large amount in the plate, would the church or temple refuse it? Mail in deposits? The postal service screws up mail. Drive to bank? What if the bank is not close by? I don't want to drive in traffic, struggle to find a parking place in a parking lot that is not in any way convenient.

I have had constant problems with Chase bank. My job doesn't do automatic deposits. When I got my recent check from work for 150.00, I went to Chase bank to have it put in my checking account. Chase bank told me if the check was under 200.00 it was available that day. This was Saturday morning! It is now Monday and it's still not available! I looked online and it showed credited, then debited then credited again. I also put 100.00 cash in the bank on Saturday, it's still pending along with the check. I went to Chase about this concern, they did nothing about it! I still don't have the money!

We experienced some financial difficulty back 2010, we had some late payments and our credit limit was maxed out. We have for the last 36 months, been able to make on time payments and double/triple our minimum payments. We requested a rate reduction today 9-14-15 from 29.99%, but were told today by Betty ** (supervisor) that we didn't meet the criteria which is not based on Company standards, it is based on national credit score standards. Chase is not basing it upon the efforts being made, but on outside information. THIS IS COMPLETELY BIAS. THEY ARE PUNISHING THEIR CONSUMERS. Will never utilize Chase or any of its subsidiaries from here on it, for the simple lack of consumer appreciation and loyalty.

My mother gifted me money and sent me a check which I deposited into a branch in Vallejo on 9/3/15. The receipt had a release date of 09/10/15. That was ok since I already had money in the account to use. On 9/10/15, I checked online and my balance reflected the new balance added to what I had in the bank. To my surprise my account was frozen by the end of day 9/10/15. This all comes without reason or warning. I went into a different branch in Vallejo to find out what happened and what I needed to do to get access to my account. I was told to have my mother call the Risk Department and verify that she indeed wrote the check. My mother did so on 9/11/15 and I was told my account would reopen by Monday 9/14/15. On Sunday, 9/13/15, I went online and now I was restricted from viewing my account online.

I've been to 2 Chase branches in my Brooklyn NY area. Each time I come to these branches they are understaffed and the wait is excessive. It's no wonder why I closed my acct and only use for check cashing purposes since the issuing bank of my job is Chase. If not I'd never come in this place. Absolute worst customer satisfaction!!!

I had a small credit line out on my house...recently closed and sold our house and had our lawyer ask for the final payment needed to close the credit line. Chase gave it to them, we closed and paid off, or thought we paid off the line as they gave us the numbers, but then got threatening letter saying that the loan was short $576.00 (out of 80,000) of which we've paid off on time every month for 10 years...and that if they don't receive this in a certified check within 48 hours they will return all funds and then charge interest and penalties on the full amount of the loan... Are you kidding me? Instead of sending or God forbid, picking up a phone and letting us know nicely that there was a mistake (on their part or whoever's part) and explain that there was still a very very small amount due. Would have paid that off immediately.

Worst bank ever! They steal money through overdraft fees even though it was not your fault. Everything gets posted late and then you get charged for it. Also you do not see the pending transactions in balance preview which is very confusing. So never get involved with a Chase Bank!!!

I am so disappointed with Chase. When I signed up for my account, I was given 2 options for overdrafts: 1) they would decline the charge altogether or 2) they would cover the charge, however I would be responsible for an overdraft fee. I figured that the charge would go through and I would just pay the $34 on top of the amount overdrawn. Nope! They declined the charge, but always charged me the $34 anyway!!! One time my car note was due, I had money in my account, but I was 3 dollars short on the payment. They kicked the whole payment out and charged me 34 dollars for the being short 3 dollars. It just didn't make any sense to me.

I have been banking with Chase for over 5 years. I never really had much of a problem until recently. In the branch they have begun replacing people tellers with automated tellers which cannot do everything you need it to. You then must wait in line to actually get a person to help you, if they can. In the last month I have had to go inside three times; once to do a withdrawal to include coins (automated tellers can't do coins). I waited in line for approximately 35 minutes, with just two people in front of me in line, while two tellers worked the line and the drive thru windows at the same time.

I wish I could've rated this company a negative 5 stars. There is no service for the link between credit card and banking service. I have a checking and saving account and a credit card at Chase Bank. My checking account is supposed to be linked to my savings account with over-withdrawal protection. However, over-withdrawing $10,000 from my checking account led to withdrawal from my credit card without my consent and I was forced to pay $400 in interest fees. I have $40,000 in my savings account without interest. Neither the credit card nor the bank will take responsibility for this mistake.

My account had a 100. I deposited a check worth of 900. Check was in some ATM DEP ERROR for 4 days. And meanwhile my balance was in -800 and in overdraft. I was not able to withdraw even a 20$ from that account. This is absurd.

Is this legal? I am on social security disability and my check gets direct deposited each month. The other day I went to atm to ft money out because it goes in on the 3rd. Well it didn't give me any money so I called only to be told they'd closed my acct the day before (on the 2nd) and that they were keeping my disability direct deposit to pay fees I owed them from an old acct that according to the woman that day "had been charged off in 2014". But the guy I talked to yesterday said, "It'd been sold to a collection agency, but they'd gotten all their accts back to collect on them themselves."

When I created this account I was told if the account goes overdrafted I have 24 hours to come into that bank, make a deposit thus avoiding the 35 overdraft fee. Today I got a text soon as I woke up, went into the bank, tried to make a deposit and avoid the overdraft only to be told that is not their policy and I must have been lied to when I open the account and the manager who worked there no longer does. Despite the fact that I have used this feature with success every time for 3 years on this same account. Funny how this comes up on a Friday too and when I went into the bank to make a deposit they had 1 teller working and a line out the door. I'm not dumb - I know a scam when I see it. Make it too hard get in back Friday, hit ppl with bogus overdraft fees and over the weekend while they are close, bam extended overdraft fees..... Chase branch in Yreka has completely lost my respect.

When you deposit money in the account and check your bank statement online. It does not warn you that the cash will take 24 hours to post (after hours) and you will still incur an overdraft fee even though the account showed positive. I deposited my money later than their cut off time. It has changed for the few years I've banked with them. Made a deposit late that evening to cover the charges. Checked my balance after I did this. It showed up, and I was positive. Both texts and logging in online. I wake up to check the balance the next morning, it showed positive still. I was not worried. After one more day, I incurred the overdraft charges. Truly unfair for hardworking people that work late. Why use banks anymore? To keep money safe, or to have it stolen unknowingly.

Spent 20 minutes at ATM this morning. Told me it was out of money then froze, only to find out later that they withdrew the money from my account anyways. I called Chase and they won't help me because I don't have a Chase account even though it was their ATM. So now I have to file a dispute through my bank and wait 45 days hoping I don't get evicted for not being able to pay rent. Thanks Chase.

Re chase sudden closure of account - Chase Bank should be forced out of business. Consumers are powerful and I will like that power to be exercised. All this is because they cannot charged people like they used to and if your account is not profitable to them they just close your account because they can't charge your account $32 for $1 overdraft. And thank God all the corporate stealing was curb by present administration.

We wanted to refinance our home as our rate was in the 6% range and rates had dropped into the 4% range and were still dropping. My husband had a knee rebuilt and it failed and then a replacement and then a blood clot and then found out he had Parkinson's. So the need to refinance our house was even far greater of a need as Parkinson's is a progressive disease so lower our monthly output was just a necessity. Chase continued to give us the run around. We would submit packages which would never be found or would be incomplete or by the time they looked at it was outdated. This went on for months and months and into years. No joke. The hope of all the $$ the government had given Chase as bailout $$$ and special programs for people just like us was clearly no longer within our reach.

The payment system seems to try to force you to have an account with Chase to use Quick Pay conveniently. Every time I have tried to receive a payment, I have had trouble making it work. Last time, the banker at a local Chase branch was very good and straightened out. However, once again, this time, I couldn't log on and couldn't reset the log on info through customer service. It's far more trouble than it's worth.

I am 50 years old and I have money in 4 banks. I cannot say I love any one of them but I have noticed that Chase goes out of their way to treat customers as worthless. Was not always like this but the last year I have been pushed to remove huge amounts of money and business away from Chase. The last bit I have left is only there because I have 43 items on auto pay using this checking account. Maybe my hell will warn others to stay away for a while. This bank will require you to provide two forms of original I.D. Every time you ask a questions or do something with your accounts. They then will require you to swipe your Chase card. This can take 4x. Then you have to put in your pin. Again sometimes takes a few times. Then they relook at your I.D. And then talk to you like you were invisible the whole time.

Never again will I ever do business with Chase. Two months in a row they sent my direct deposit to a closed acct and it takes me 3 days to get it. It was suppose to have been taken care of last month, but oh no happened again this month. Never again.

Accept money by using the Chase Qpay is a nightmare for non-chase customer! The banking verification is completely slow and malfunction. The due date posted for accepting the money is ridiculous! Overall cancelled the service immediately!!!

I have several times contacted Chase Bank about linking my checking account with my savings account. Each time Chase has failed to do as requested. When calling their customer service dept, you are treated like a 5 yr old. They will say, "oh yes we have done as you requested" only to find out that they never completed your request. If you call the executive office, don't bother asking to speak to Mr. J Dimon, he doesn't speak to people who make or earn less than several million dollars a year. Chase forgets that it's middle Americans who make their bank.

Let me tell you first that you should not be impressed by their mesmerizing publicity campaign, they're totally unprofessional. This is the second account that I open with them and I'm still disappointed. I am an international student and I'm not allowed to get a job there. So basically all my money comes from my dad support. And I decided to open an account with Chase because I didn't want to have all my money in one bank and be stuck in case there's a problem.

I was drawn to Chase Bank because of the $300 offer when opening an account and signing up for direct deposit. However, my favor with them was short-lived. When I signed up for my account, I was given 2 options for overdrafts: 1) they would decline the charge altogether or 2) they would cover the charge, however I would be responsible for an overdraft fee of $34. I chose the second option, as the teller suggested. She stated that it would be better to have the charge covered and just pay the fee, than to have the charge rejected.

It took us 3 hours to open joint and individual accounts... After 2.5 hrs, account officer left me waiting for 20 minutes alone not knowing where or what she is working on. We walked in at 10:10am and left at 1:20pm! Her excuse were the system is inefficient from creating to linking all accounts... Plus, the branch in Flower Mound (intsc with Long Prairie) do not have coin machine!!! A bank that supports small biz and minor account, how can you not have a coin machine. To make matter worst, the customer was left to count the coins that was to be deposited (this was for my son's account which he proudly saved in his piggy bank)... He was so hungry that the whole process of opening an account for my son becomes a chore. Defeats the whole "saving" idea for my 6yo.

We, the people of Alvin Tx, would like to have a bank in our town. We have been posting it on Facebook for months. We don't like to drive 2p miles to go to our bank. Please, if you could it would be greatly appreciated if we could get a Chase Bank closer to us.

Chase Bank is extremely unprofessional and grossly incompetent. Requesting information that has been submitted seven months ago and no one responds in kind suggests that they lack basic training, and bureaucracy rules instead of actually servicing the best for the clients. Once this is completed, I will never utilize this bank. This bank doesn't care about you or your needs, just to get your money. To give them a positive rating only proves that the political system control your voice...when in fact Chase is very unprofessional. Very.

I deposited a check from a company I did some work for. At the time, I didn't notice there was no signature on the check. When this was brought to my attention, I agreed that the deposit be reversed. I then deposited cash to cover the amount of the check. THEN, Chase locked me out of my account. When I called, they said the review was pending and would be resolved in one business day. I did not understand what this "review" had to do with me, so was angry that I would have to wait.

I would not even recommend this bank to my worst enemy. I have had many problems with them in the past, but the one that top them all was when they decided to close my account without notification and would not tell me why they decided to do so. The way I had to find out was when I went to try and verify a deposit to my account only to find out I could not access my account any longer. I called to find out what was going on, they told me they decided they didn't want to have a relationship with me any long and they did not need to explain to me why or what had done. I know I did nothing wrong and I do not see how they are able to get away with something like this. I hope they all go down for the crooks that they are and the only advice I have for anyone who is looking into getting a account with them is to bank with them at your own risk!

This bank is by far the worst where customer service is concerned, which easily explains Chases decline as a financial institution. Initially they took it upon themselves to change my limit from $500.00 to $100.00. Then they took it upon themselves to close my account with no prior warning. I had to find out that my card wasn't working by not being able to pay for my lunch. I spent my whole lunch time on the phone with Chase’s renowned customer service team LOL, and trust me they are a joke worthy of the LOL. I was transferred to three different representatives over a 30 minute span, and neither of them could explain to me why my account was closed or who did so.

Chase Bank opens up branches at every corner of the city. But I guessed they're only able to do this because of the way they rip off customers. Plus when they feel that you're not gonna let them and will take the time to fight them then they will close your account claiming they have the right to close it at their discretion. Les enfoirés!!!

My wife used our Chase credit card for a purchase from 18nutrition.com that had significant delivery fees. They sent the wrong item. When she tried to resolve the issue they told her to mail it back on our dime. They never replaced the item with the item ordered. I attempted to dispute the charge with Chase and was dealt obstacle after obstacle. First they sent me a letter designed for disputes of items that didn't functionally work. I filled it out, noting it was likely the wrong form and attempted to fax it in. I couldn't after repeated efforts. I finally mailed all the documentation to them. They claim they never received it and then closed the dispute. I called into their customer service asking for them to reopen the issue and was told I needed to send all the original information in again - I explained it was already sent. They told me I would need to write in to reopen the case.

My purse was stolen on a Saturday night. I immediately called the bank THAT EVENING to let them know. On Monday, the thief was able to go to three (3) separate branches and withdrew $2,300 at each location using my driver's license. They sent an affidavit and advised me to go to a branch to have it completed, which I did on August 3, 2015.

I had an experience at the Chase Bank (Santee Branch) worth sharing on ConsumerAffairs. The reason is stated in the last paragraph. I had a Chase business check transaction. The teller who is actually a manager asked me, "Do you know who our clients' authorized signers are on this account?" The question not only made me felt uneasy but I respectfully stated that question should be found on the Chase system. I was then brushed off to wait in the lobby. Another manager assumed assisting me because the branch was closing soon. I described what happen and how I felt uncomfortable with the question due to the privacy act. I wasn't the only customer in the branch.

The staff in the Chase branches goes out of their way not to help people. They are poorly trained and exhibit no interest in helping customers. They are rude and some of them are quite ignorant. They display little knowledge and are very argumentative. In addition this bank is fraud!!! They promise they will not charge a service fee and they charge it anyway. The worst bank to deal with. Frauds.

I have has a Chase Mortgage for many, many years and have never made a late payment ever. Apparently they started a new policy this month and the collections department starts calling you daily 12 days before the due date. Half of the time their English is so poor that they cannot be understood. My local bank VP says she has already gotten many complaints in the first two weeks of this poorly devised scheme to make your payments early. May they rot in hell.

Basically Chase cleared a fraudulent check and so when the check bounced back it took all my funds with it. And now Chase is insisting I pay back 1,400$ for their mistake that they have committed. I have called all three Fraud Investigation Specialist to see if I can recover any amount of money and left them voicemail's but none of them has gotten back to me. I just want to speak someone to let them know of my situation and possibly recuperate some of my funds back. I am a college student and I can not afford to pay back all this money that I do not have. This is total abuse.

My Aunt passed away in February in NYC. I live in Ct. She had no money in her Chase checking account due to bounced checks. She was 94 at her death. I paid off the fees to 0 balance account and sent death certificates to San Antonio Texas as I was advised by customer service. While Chase was charging $12 per month in fees for a non active account. My mother (91) was power of attorney and Chase linked this account to her Chase Credit Card account. I just received this months statement and lo and behold they credited my account and then charged another $12 service fee. Now they say I have to drive 30 miles to the nearest Chase bank and supply them with original death certificates.

Every time I come into the branch in Brighton, CO, I have the worst customer service imaginable. They are very slow and not knowledgeable at all. Any other branch that I have been into the teller has been able to print up a recent statement but no, not at this branchotel. You have to wait for a so called banker in which there is only one. Took me thirty minutes to see him.

I hate banks, always have. All these big wigs should be punished for charging us little people service fees. I mean, ** happens so why should we get punished for it. I'm a college student who has very little money to spend and I get charged service fees from my savings account for sometimes moving money around. I've told them this isn't fair and it's just another excuse to rip us off. I hope Chase Bank sees this and one day gets karma slapped in their faces. No bank should ever treat its customers like this because we can't have a certain amount in our accounts each month to avoid fees.

OMG it's really hard to deal with this bank now. It's impossible to get nice and qualified customer support over the phone or once or in the bank. All the time they are hitting you with some stupid messages to hold on to your money, "ohhhh this transfer cannot be complete," "that transfer is on hold," blah blah blah. Sick of your ** excuses, that's not working. Gonna change the bank. And you want monthly fee? For what? For terrible service, for I'm not able to get to my money when I need it. Hmmm definitely changing bank.

I just recently applied for a home equity loan and was rejected by your institutions. My notion was they were bias because I've been banking with Chase the past 2 or 3 years. I only needed a total of 15,000 to make home improvements. I don't understand. If I bank with this organization why can't I expand and for fulling my dream. Race played a factor.

3626 Medina Road, Medina, OH - Made a deposit at this Chase drive-thru on Wednesday, 8/5. We live out of town (7 hours away in Pennsylvania) and upon arriving home that night realized that my husband's driver's license was not returned. To make a long story short, requested Thursday morning that Chase overnight the driver's license - since my husband is traveling this week and needs it for a rental car. Although they are the largest bank in the US, worth trillions of dollars, that was a huge problem for them. We have banked with them for 10+ years and today, 5 days after requesting they send the license, THEY STILL HAVE NOT SENT IT. Worst customer service ever and Ms. ** should be ashamed of herself and the customer service we received.

The employees are SOOOO SLOOOWW! 1 person in front of me in line, and I still can't get in and out of the branch in less than 10 min! 3-4 tellers behind the desk, but only 1 working drive up and lobby, just ridiculous. I absolutely dread having to go to my local Chase branch! Employees are rude, and act as if they are doing you a favor by helping you and by golly, you better be grateful.

I am so angry with Chase. I check my account daily because there is a lot of fraudulent activity going on, and if there is something wrong, I dispute it. I went to a restaurant and the waitress tipped herself on my receipt, so I called the restaurant first, no relief, then I called Chase. The most silliest customer service reps, who know nothing, who kept transferring me to the Claims Dept where Ryan was the most obnoxious, rude employee ever. Bottom line, they told me, I had too many claims and they put me as a risk... translated, they had to refund the $34.00 charge that they assessed me each time... that is the real reason. When I asked why would they do that, because each claim was valid I got no explanation... just that they have the right to close an account at their discretion and this will be on my credit report. How unethical is this.

I am so angry with Chase Bank. Every single time I want to deposit something I try and use the ATM. A few times in the past couple months I had to go inside because the ATM line was very long (4+ people) and there was no line inside. Patty had given me such attitude because apparently she's too lazy to help someone deposit some cash or a check. She NEVER even greets me, says Thank You. It wasn't until the past few visits she really got on my nerves. I would politely go up to her window (she doesn't even call you over she just glares at you until you notice) then I explain what transaction I need completed. She POINTS to the pin pad, fills out my deposit slip, and prints out my receipt. Not one word the entire time. She then takes her sweet time and grabs a pen and circles the top of the receipt where it says "Deposit Cash or Checks at ATM." Really??

Every time I go to any Chase in my area, there is only one teller and at least ten people waiting. We have a business account with Chase and when it comes to Mondays or Fridays myself one of the other managers bringing the deposit, we are at least here for an hr.

I have for a second time in two months experience fraud against my debit card with Chase. The last time I received an alert just past 5 A.M., for a telephone company charge for $1390.00. I responded to my bank that I did not make this charge. Another transaction was attempted later same day. The ghost company was Virgin Mobile. I have never dealt with Virgin Mobile. Transaction was immediately suspended and my card put on hold. Has anybody else had this experience.

I did a transaction and I was charged over fee for no reason. The bankers and customer service managers were really rude. They literally hung up my call.

I bought Grateful Dead tickets, their last show from CapitalCityTickets.com; premium tickets with a view of the stage, shown on their seating chart. When I got to the show, there was no view of the stage. I didn't look beforehand but the tickets even said: limited view, which means no view. I asked Chase Bank to stop the transaction, they said that they would. But then they let the charge go through saying that they had contacted me, which they hadn't. Chase said that I would have had to leave the concert, call Capital City Tickets.com on a Saturday night, to get my money back. Right, just leave the last show of the Grateful Dead because of a fraudulent ticket sale. Please pass this on and boycott Chase Bank and CapitalCityTickets.com.

The Pasadena branch was short staffed. It was the first of August and there was only one teller. Her name was Patty. Patty gave exceptional customer service. Very calm, kind, bright smile, and welcome. This is rare for Chase, however, she made everyone in line (5 people) very understanding and patient for their turn. Patty was AWESOME. I wish there were more tellers like her. Great customer service.

They have repeatedly stopped me from making charges using my Debit/Credit card claiming "potential fraud". I have been embarrassed multiple times by them stopping charges at places I usually shop. I shop at Dillard's ALL THE TIME. You allow 3 charges to go through and NOT the 4th! Very very embarrassed in front of three women. I am putting on social media so others know about your ridiculous and possibly illegal practices by not allowing me access to my money. You say to use my PIN. I have never used a PIN and won't with all the hackers out there. Using as credit is much safer...

They're putting a wrong balance information in their app - making me go over of what I really had. Then they charge me twice for the overdraw. I will pay them but I will take the rest of my money out to another bank and I will close my account. I recommend to everyone to do the same before they take your money too.

I deposit a check at chase Edgewater NJ made to me. It was a Wells Fargo check of 4k and Chase refuses to clear it because (you must hear this) they suspect the person doesn't exist even when the person that made the check who lives in California call them 3 times assuring who he was. They say "ok we'll make $ available" and when I try to get access to it the damn Indian person overseas goes back to "I can't verify the person who made the check." In other words Chase is trying to keep the 4k. I will never ever do business with them again. I closed my acct and credit cards. Please people stay away from Chase cause sooner or later they'll do it to you too.

My son try to open an account in Chase to have the deposit for his grant from the government to go to college. He present a real ID from the State of Nevada, Social Security card and his Mexican passport that included the stamp with his temporary green card. They didn't want to open the account. We went to immigration to tell them that they didn't accepted the temporary stamp in the passport, and they said to go to a different bank. We did it. We went to Credit Union and was not a problem. They open the account. Chase Bank had lost all my respect.

Chase just introduce a new way on how to cut cost and they advertise it as better for the consumer. Chase replaced tellers with machines. Worst thing ever. People are limited to the way they want to bank. I wonder whether if Chase bother to ask its consumers about the new way of banking or did they just decided to go for it without any feedbacks. This is not better for consumers this is better for Chase income statement. A lot of Americans complained every year about foreigners coming to this country and taking jobs away from Americans, but have we stop to see what technology is doing? I'm definitely taking my business to another bank.

On February 6, 2015 I signed up for the Chase Southwest Rapid Rewards credit card via an online promotion that offered 50,000 Rapid Rewards after spending $2,000 in the first 3 months the account is open. I was approved for the card, received it in the mail and proceeded to spend the required $2,000 in the first 3 months. The enrollment offer stated that I should wait 6 to 8 weeks for the points to appear in account, so after spending the $2,000 I waited an additional 8 weeks for the points to show up. Unfortunately, after patiently awaiting the points, they never showed up! I called Chase customer service and explained the issue at hand. The representative placed a petition to receive the points that was sent to their marketing department.

I am renovating the bathroom and the kitchen. I went to Home Depot to purchase materials for the contractors and spent 2 hours with the HD specialist placing the order. While placing the order, a Chase Rep calls me and first asked me personal questions to validate that I was the person indeed. I did so then she proceeded with asking me if I am making purchases at Home Depot. I said "yes" and that I also replied to the texts I received earlier asking me to verify that I was making the purchases. I mentioned I am making a big purchase and asked "will I have any problems". She said I shouldn't have any and that the security is meant to protect my identity. I totally understand and welcome that. That's not the issue.

When I got to the store and buy something and say for instance my account says I have $100 in it and I buy something for $95 the bank account should show $5 available. Well then my wife gets on and checks the next day and the account says $95 pending but my availability is $100 still. So she goes out and spends let's say $25 here $25 there. Now I'm hit with two fees and she thinks there is still $50 in the account. Now that Chase has an account that isn't up to date a day later I'm hit with fees I can't get rid of because their system is messed up. Thanks Chase for the help (not).

I've had an account with Chase since I was 15 and they decided to close my account for no reason whatsoever. I lost my card around 2013 and someone found my card and used my card which made me file a claim for 3 of the charges which came out to approximately $290. I also filed a police report and called Chase right away and got the disputed process going. Chase had the audacity to close my account, give me NO REASON why and I didn't do nothing to the bank? People defraud this bank all the time and get away with it so I am so confused. I've been trying to reach the executive office for years now trying to get a answer or to see if the decision can be overturned and no luck! They're very rude and don't care. I don't feel it's right and I want to find a way to get heard.

My fiancé and I have banked with Chase for some time now and haven't had any issues until about a month ago. We never have suspicious transactions (we both receive direct deposit from our employers.) 2 months ago, my fiancé got a letter saying something along the lines of "Chase no longer would like to do business with you, so we're closing all of your accounts in x amount of days." I don't know about other people but, we have EVERY payment set up automatically for our bills so, one can imagine that it's slightly frustrating to all of a sudden have to call/re-set up all auto pays. So, my fiancé forcefully cut ties and went to Wells Fargo, got a checking account no problem.

I received 2 checks in the mail from a power company in Texas. I assumed they were my oil and gas lease renewal checks. I deposited them in my account through the ATM machine. The only purchase I made was for 35.00 for gas. The next day I called the power company and they advised me that they were fakes someone hacked their account. I called Chase and told them they were fakes. They told me they would look into it. My accounts were going to be frozen until the checks were returned. The checks came back on Tuesday and my work direct deposit went to my account on Wed. I still cannot access my accounts. Chase has frozen my account and they are closing it because of the fraudulent activity. They are sending my money from my accounts but it will take up to 10 business days.

I got a coupon to open an account with Chase. I had an account with Chase a few years ago and they kept harassing me that my account was low. Had it closed. I went to the bank and the coupon worked. I sat there and filled out all the craps and then about an hour later when she tries to print a confirmation the system denies the coupon. This is totally unfair as it wasted precious time which it could have refused. What a waste of time.

I am a resident over 12 yrs in USA. On the manner of holding and deportation granted, rejected me to have Chase account on. Even told them used to have business account with them. I don't have passport or green card. Provide them ID SSN and EAC.

I went to dinner. It was time to pay the bill and my card declined. I spoke with someone which got me nowhere because I was told continuously by 3 different reps that they weren't obligated to tell me anything beside the fact that my account was suspended. No access to my own hard earned money with no answers.

I had an account with Chase Bank over 20 years. When I moved 3 years ago I changed my address with them as well as my mother who was a joint owner in the acct with me. Apparently bank was missing my mother (secondary owner) social security number in their file after 15 years. Which I don't understand how was she able to transact on my acct without those information. Anyway, short story Chase sent out a letter on 1/29/2015 to my old address that I had 7 years ago and asking for her SSN. Which I never received the letter and 6 months later Chase decided to send another letter which was a restriction letter to my current address they have on file. When I received this letter dated 6/29/2015 indicated that my acct has been restricted due to missing some information and asked to contact the Risk department for instructions.

This bank allowed three of their tellers to let three thieves steal $2100 from our checking account. Then lied about how long it would take to return our funds they gave away. They charged overdraft as well. Today they tried close our account because we made a large deposit trying to catch up on our debts caused by their withholding our funds they allowed to be stolen.

READ THIS BEFORE YOU GET A CHASE ACCOUNT OR DO BUSINESS WITH CHASE. Don't believe everything you hear from Chase employees or the commercials they run.