Chase Bank Reviews

We applied for an equity loan 3 months ago. We own two houses with no mortgages and wanted to borrow 25k. We were told we needed to borrow more since the new laws require that the closing costs cannot exceed a certain percentage of the loan amount. We have been given the run around. They keep requesting the same information over and over and appear to be looking for ways to deny the loan. They do not return calls, even calls to the executive offices go unanswered. I am out the cost of the appraisal. I should have checked out this site before applying with them. I am cancelling the loan request and have filed a complaint with the federal reserve.

Just returned from Branch 783. The parking lot was jammed because they had ONE live teller handling customers. The windows were closed and a rep was directing people to the three machines on the floor to take care of your banking needs. Needless to say, people were agitated and upset. If Chase intends to treat customers in this manner, then WE the customers should find another bank, with LIVE interaction.

I have been with Chase bank for 10 years with a home mortgage and a car loan. I went into the bank on Monday and wanted to open a new account with the proceeds of a home sale. There were no other customers in the bank yet I was told that I could not even talk to anyone without an appointment. I could not open a new account and could not deposit my check. I think it's outrageous and very poor customer service to tell an existing customer that I cannot put my money into your bank without an appointment. The branch is at The Shops at Norterra, 2430 W Happy Valley Rd. Phoenix, AZ (623) 582-1633.

After 14 years as a Chase Bank formerly known as WAMU customer, I received a notice saying they were closing our main checking account. The letter didn't state why and they wouldn't tell me when I called. All they stated is we failed their account review. Always kept $1500 in checking and a small amount in savings. We had overdraft fees here and there but nothing major. It was a total shock. I have been reading about the sudden closure of Chase accounts all over the internet. Never giving a reason. So we will open up a new account at another bank and it least close it before they do. It will be nice to take my money somewhere it's appreciated.

45 minutes in to my wait at Chase Bank and I'm still sitting in the lobby! I am the ONLY customer in the bank and there are two girls standing there doing nothing. They are gossiping and providing no purpose to the bank. The "manager" is another worthless addition to this Bank. I'm not sure how this Chase in San Tan Valley is not shut down! Get a clue here with the "customer service" or lack of! I really hope Kyle is not the manager, because he's a joke.

I'm in an account with my mother and I had a situation where in the internet some told me if I wanted to make 6-12 thousand and I want money so I did it and gave my info for the bank since they told me they work there and I got fraud and they took out $3360.00 and my account was negative that amount and the bank don't want to look at it as Fraud and are saying I took the money for my personal gain and I told them I didn't and that I made police reports and to fix my account. They took my mothers money and transfer to my account saying she's as responsible as I am. Hello I'm a victim of fraud and now they're saying my mom is not getting her money back.

On a Wednesday July 1st my direct deposit did not hit so I called chase customers service to see what's going on and they said the check went to the previous old account instead of the new one and that it would have to wait till Friday to get my money. I was transferred to the ACH department who said sorry, and told me the same thing so I called the local chase bank to see if they could do anything and they said you've done your due diligence and that they were very very sorry that they dropped the ball but that I would still have to wait till Friday. Well Friday came and no money so I Called customer service again and they said sorry we sent it back to your businesses payroll.

I went to a drive-through ATM yesterday afternoon to deposit 3 checks (including my payday check). The ATM took my checks, but on the receipt, the deposit was not shown. Frantically I went into the bank to tell them my problem. They told me to call the number on the back of my ATM card. At first I talked to a customer service agent. She put me in contact with a "specialist". The "specialist" said I would have to file a claim and then they could credit the amount into my account. She said it would take 12 hours. Well, 12 hours later and the money was not in my account.

I called in about an overdraft fee. I should not have been charged and I was told it wasn't a chase mistake so they couldn't do anything about it. I have always put money back into my account right away after having an overdraft or any fee taken out especially if I know my checking account is low. They tell you "no you have to know these transactions pend late", but how are the consumers suppose to know the order this bank processes. Everything is late and they always tell you they cannot handle it. I'm just totally over this bank and will cancel my account ASAP!

Chase Bank is ran by heartless representatives. My grandson is stuck on a train for two more days without food because they have decided his check card is fraud. His card is a student account under my name and he has plenty of money to buy food on that account, money I transferred from my account . He has been able to text me but can't call out from train for some reason. After two hours on phone last night with Chase and today, I have resorted to calling friends to catch him at next stop and give him food. They insist he call in which of course he can't. His train trip is three days long.

I had been with Chase for almost 10 years, and they closed my account without notice. I spent an hour on the phone, only to speak with 6 different customer service representatives who could not help me at all. The last rep I spoke to, said he was a manager and advised me to go to my local branch to resolve the issue. Another hour spent at the local branch, with a rep who did not help either. Their staff isn't trained to provide customer service, at all. Turns out the last rep I spoke to over the phone, wasn't even a manager. What's ironic about that, is that he claimed to have been from the FRAUD department. They offered to open another account for me, but I took all my money and went to Union Bank. Chase does not meet any professional standards. This has affected my entire life! I don't recommend anyone to bank with them.

It's only about $5.00 dollars. Not much but I signed up for the Chase Checking Paperless Statements in response to the promotion. A reward of $5.00 paperless bonus on 12/24/2014. A coupon receipt with a tracking number was issued. It promised the bonus will be deposited into my Chase checking account within six weeks of signing up. Today is 6/25/2015 and I am still waiting. I spent 25 minutes on the phone with the customer service specialist this morning and gave her the tracking number. The specialist told me she has to send this issue to the research department even she admitted I had signed up and there was no record of the $5.00 deposited to my account. Now I have to wait 3 to 5 business days to hear from the research department if Chase keeps its promise.

I own and operate a small business - bookkeeping and payroll service for various clients, most are corporations, but a few are sole proprietors. One particular client has had his company account at Chase since it was Washington Mutual Savings. I am mortified with their lack of customer service and their gouging charges for non sufficient funds charges on "held" withdrawals! I process EFTPS payroll tax deposits through QuickBooks, get my confirmations of acceptance by the IRS and then lo and behold, Chase Bank does not honor the payments and rejects them charging $34.00 for EACH transaction. Supposedly, they are saying they will NOT allow kiting... well that is fine, however, they process the ATM charges and then 2 days later come back and say, "oh no - you don't have enough money in the bank to cover those charges." So, you get hit with a double whammy.

I worked with this company for 1 year and 8 months. And through out my very short time there it was a complete nightmare! My managers were abusive and now a year later this company has been billing me a sum I owe, because I was "overpaid." This is a complete outrage, I shouldn't be receiving a bill so long after especially when I was getting paid near minimum wage. This company needs to be removed off planet earth. They have no compassion or sympathy and are full of greed. I have left this company and will never again be banking with such a corporation, disgusting!!!!

I attempted to deposit $100.00 into my son's account who lives in another city. I was told by the teller that she could not accept cash, I had to purchase a money order or write a check. How does a bank get to that level of arrogance that it can override all existing laws? There is a statement on our money that states, "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE" EXCEPT at Chase Bank. By the end of the week all of my accounts at Chase will be closed. I don't want to hear from you or from any of your representatives.

On 6/23/2015 I made a deposit into my account. Decided to check my account to see if my L&I check had cleared around 4 am on 6/24/2015. My account has no reflection of any deposit made and my money is missing. Now I have no way to pay my bills or to buy food for my child and I.

Have over a hundred thousand dollars in my account, bank froze my account until a 12000 dollar check clears. I cannot use any of my available funds until that check clears. If you ask me that should be against the law. Customer service had no answer to me and was extremely nasty and disrespectful. Once my account is unfrozen in another 3 days she told me, I'm going to empty out my account and close up and go to a Union Bank account.

I explained to the bank teller I needed a title notarized for a car I was buying when I arrived at the Westerville Ohio Chase Bank. I was asked to take a seat and someone would be right over to get us. After 43 minutes we finally got asked back by the notary. She refused to help us since both the buyer and seller didn't have Chase accounts. I was the one buying the car and I have a Chase account. I then asked if we could open an account for the people selling me the car she said no. I would take too long and we'd need to make an appointment. I would definitely not recommended the Chase Bank in Westerville Ohio to anyone. The customer service is seriously lacking.

I check my bank account every night before I go to bed to make sure nothing is going to put me in the negative. If I go to bed with 10 dollars balance by morning on my payday, I'll be hit with two insufficient fees and it deducts it from my direct deposit from work. The customer service reps say it's due to the actual time that my direct deposit posts and the time the other automatic transactions post. They have hit me with hundreds of dollars in over draft and extended over draft fees it's not even funny. Sometimes they go back to hit you for transactions that when I checked, I had enough money for. Then I have a monthly check for 250 that gets deposited. I failed to notice that the check was written out for two hundred but box said $250. Chase deducted the $50 dollars from my account because they only honor what was written out. Never mind that I've been getting $250 every month for 5 years straight.

Had a friend make a deposit for me today, (1) check & cash. They took the check but would not accept the cash. When I went back to deposit the cash, had to give them my driver's license, to deposit cash! Their reason was they need to know where the cash is coming from! Excuse me, it is not their business! Another time, went in to deposit money, lady behind counter said, "Do you have a Atm card?" I said, "Yes." "You know you could have deposited it there!" I guess I should have had my friend use the ATM! SMH. No customer service. It is My Account!

CHASE on Balfour in Brentwood have reduced staff so every visit requires 20 min on average to get assistance. Hate that they are trying to force us to use the new ATM which is how they justify the low staff. However, my needs require teller assistance.

My wallet had been stolen a little over a week ago. I had called the helpline to send me a new card on Friday 6/12, they told me I would get it by the following Friday at the very latest, and that I would get a tracking number via email within 48 hours. Never did. I then called on the expected delivery date on Friday 6/19. I was extremely concerned since I was traveling for business on Monday 6/22 and would need my cc for my incidentals. The representative told me that no one has sent it out and that she would send it on Saturday delivery that way I would get it before my flight on Monday, and that I would receive the tracking number shortly. Again, no tracking number.

I went into the Fruitville/Honore branch with my 2 & 4 yr. old to make a $50 cash deposit into each of their minor savings accounts. I presented my completed deposit slips and cash to the extremely rude teller and she asked for my ID. My ID was in my car with my purse because I was carrying my 2 yr old & I was just running in. She told me unless someone knew me, I couldn't make the deposit! And she was nasty!! So I called my mom to come watch my kids so I could go back and close my accounts. When I told the banker I was here to close my accounts he said "Ok, I need your ID." The next thing he said to me 5 minutes later was "Do you want cash or check?"

Currently my checking account is in a restricted mode, as they said it's been compromised! No money can be withdrawn or deposited! Yesterday my employer sent my direct deposit to Chase. Now I can't get it out (restricted remember). No branches in Pueblo, Co, so I'd have to drive thirty miles to see someone in person, but they're holding it two days! The idiot I spoke to never mentioned this when I asked if the lobby was opened for business Saturday! No one is on the same page at this circus bank, or speak English understandably! Also a third, maybe fourth person I spoke to (lost track). The direct deposit may be returned to my employer again, "restricted account"! Called this branch I was to withdraw my money from and still waiting for a call back! "The individual you need to speak to is busy, I'll have them call you!" Over an hour ago! STAYED AWAY FROM CHASE. THEY ARE A NIGHTMARE!

We opened a new account with Chase on June 6, and deposit a check with large amount $. it is check from our Citibank account. We quite understand it will take time to have the funds available for a new account. So, we were very patient and wait ... 9 days later on June 15, we were told by the Chase branch that our Citibank account did not have sufficient funds. It was a surprise to me because I knew that our Citibank account has more than enough balance to cover that deposit check to Chase! So, I contact our Citibank immediately, and I was told our check was paid to Chase and cleared on June 8. The funds has been debited that day.

Overall the Chase Bank has poor service. There is only one cashier and they are always talking amongst themselves. They take way too long to attend. This is the chase on Boughton road in Bolingbrook.

Review: I have had a Chase Credit card for over 10 years. About 2 years ago my credit limit was decreased arbitrarily by $2700. I believed this is when they first took over from another bank. I understand they were looking out for their best interest. I have paid my account every month and in most cases over the minimum payment. I have reviewed my payment activity from 7/13/2014 to current and my mortgage payment from 2/10/2014 to present. I have never been late on any payments.

MY FINAL EXPERIENCE. I opened an account last year, just for the cash incentive. Forgot to close it until now. While closing any account can prove infuriating, Chase has crafted a real doozy. For the entirety of my year-long membership, Chase spammed me electronic and physical mail on a weekly basis. You'd think they'd notice that I never had a transaction on my card, but who knows?

This is the worst bank to try and get a mortgage. They are not competent and do not communicate. Please save yourself the trouble and go to an experienced lender. Do not waste your time with Chase.

I have a large savings account plus good sized checking account one credit card and a mortgage with this bank, I have been here for 24 straight years. I have brought my friends and family to this bank as well. I plan on advising them to move and follow me elsewhere due to their numerous hidden fees in the small print and mostly because they are not loyal to the customers but expect the customers to be loyal to them. I gave them one quarter of my life and they continue to treat me like I am bothering them. I pay stupid fee over and over but have decided MID-2015 to start fresh.

I had set up an auto payment from Chase.com, but somehow it did not work. So I called customer service to tell them this feature did not work and see if they can help me with the late charge. They did not help me and they said even if you talk to a supervisor they would not help me. So I had talk to the supervisor and he told me because of the policy he could not help me at all. I think this is terrible service. That is why I am so upset.

I attempted to use my Chase card in a NYC taxi cab at 3am. It was declined multiple times. I assumed it was being declined because of Chase's fraud prevention. I called to verify myself to allow the transaction to be approved. I was told that Chase undergoing system maintenance between 12am and 7am. Because of Chase's system maintenance I would not be able to access my money until 7am. As a result of my inability to access my money the cab driver flagged down two police officers.

What happened was that they closed my account without any explanation why. So that means if I was anywhere in the world I would have been screwed. So I called them and they couldn't give me a reason why after being a customer over 4 years. I wasn't happy how they treated me and the whole situation. I hope people start realizing how banks operate!!! Chase Bank doesn't care about their customers!

I go into this bank to make a deposit. I swipe my card, and enter my pin. This idiot named ** looks at me strangely and asks me "is this your card?" I say "well of course, why". He says "well your name", I'm like "AND" then he says "I was just thinking Morgan Freeman." (As if this isn't my card.) My name is Morgan, I am a black woman and he couldn't believe in this world - there are women named Morgan. I told this idiot it's a universal name. Feeling offended and stereotyped I just shake my head in disbelief! And why would I be depositing money in someone else's account and have their card!

When I was 17 I changed to Chase Bank from a credit union. I was put into the high school account and for me it was a nice switch at the time as they gave me power over my money that I felt I was missing before. Well that lasted until I turned 19 then I got a letter in the mail saying they were moving me to an adult account. I couldn't see how that would change things but it did. From about that point on I would receive $10 account fees that I didn't know of until I looked into my online statement and found almost $40 dollars missing. I was shocked and right away called. Able to get it back but it kept happening each month around the 10th to the 20th give or take. I would get a fee for my accounts not showing they were linked and that I had the money to cover the fee. Now I had almost 12,000 dollar in my saving account and another 500 or so in my checking.

After four years Chase Bank suddenly closed my account freezing my money and not telling me why. Went into the branch talked with the Branch Manager and someone at Chase main office. They refuse to tell me why. The representative on the phone kept repeating the same line: "Sorry however the law doesn't require us to tell you so we won't." The branch office tells me this is the standard line and is all they ever know and these closures are happening at an increased rate.

Today while taking my son to school I stop at my local Chase Bank ATM. The screen greets me reminding me June is LGBT month. Why do corporations feel the need to offend and alienate the larger masses who disagree with what's considered by many a lifestyle choice? Chase's majority clientele are heterosexual. Where's our month? Considering leaving Chase & closing 5 accounts. Had considered moving 3 more accounts from US Bank to Chase. Not now. This isn't hate speech. This is a disagreement that a company feels they need to publicly endorse a group in its advertisement.

I'm at Chase. Look at an empty. Walk up and down doing nothing while I wait to get in my safe deposit box. I ask if she can help. She said no that only Banker can help me. I'm on the same line you can apply for a house loan. How does that make sense to put a person that need a box open on the same line as the people opening new accounts and home loan? I have been here for over 45 min. I'm closing my account. Chase is no good.

I opened an account with Chase Bank two weeks ago. Deposited a work check. It cleared.. No problem. I received a letter in the mail stating they are closing my account. I called to inquire about it and I was told they didn't have to give me a reason for closing it. This makes no sense to me. If I don't know the issue behind their decision how then can I fix the problem. This just seems really unfair. This can't be legal.

I had an opportunity to payoff all my credit cards. I had residual interest payment on Chase for $13.89. I called all my other credit card companies both opened and closed (there were a few) and every credit card company except Chase waived these residual charges! They would not budge, transferred me to a "floor supervisor" who told me he had the authority to waive it but he elected not to! Who says that? I paid on this closed account on for years. I wonder if it had been an open account and active account if they would have waived this as a courtesy. It's just the principle of the matter.

While on vacation in Las Vegas I went into Chase Bank on Flamingo Blvd and talked to a gentleman by the name of **. I needed him to notarize a letter for me. First off I was asked for my state ID and my debit card and also had to type my social security number into his ten key machine. As he looks me up in his system he says he cannot help me with a notary because I am no longer a current customer! What??? Really? My mortgage was with Chase for years until THEY sold it not even a year ago.

On June 4, 2015 my home equity payment was returned even though I had money in the account to pay it. It was deducted on June 3, 2015 and then reversed on the same day. Chase restricted my account tied to this loan on May 27, 2015 and send my new husband a letter referencing his accounts and my account ** which he does not have signature on and no ownership on it saying they were closing it but did not send me a letter!!!! Today, June 8, 2015 I got a cashier's check for the June 3, 2015 home equity loan I had paid that they reversed. We were told on a recorded line in the Chase branch in Humble, TX with ** on the phone that Chase would do the auto debit for the June 3, 2015 payment because we had taken money out of a chase account on June 27, 2015 and the June 3, 2015 payment was within their 10 day payment period to pay that account!!!

On 3rd of June I transfer money in to my account to find out on the 6th that my account was closed. I called to inform them I have a transfer coming in, to notice that the account was closed. I talk with 8 different reps to have phone hang up on me 8 different times. Today as of 06/08/15 had the same thing happen to me. This time I requested for them to send me my money to me right away - not 7/10 days because they can process a credit in 30 minutes, I believe they can send my money back next day. With today times anything can be done. I never had problems until now and I don't feel that any customers have to wait for anyone to do their job. I will go higher today to get things in order with customer service and the way they handle calls.

We have a pending court order that was issued to Chase Bank for a lawsuit in our favor. Chase has been sitting on the order for 2 months and is refusing to pay out the proceeds. I have spent 10+ hours on the phone with this inept bank and went into the local branch only to be told that they wouldn't help me. I can honestly say that I will NEVER put a penny in Chase Bank or use any of its services. Ridiculous!

My client applied for a loan and Chase %100 approved him. They have sent him commitment letter, and said that everything looks perfect. They have rejected him a week before the closing with no reason giving to my client. They said that they will send a letter with reason later on, but we don't know when it will arrive. Plus we have very limited time right now, so we cannot deal with these. They have wasted our time!!!!!! Now we are in rush to find another lender and dealing with everything from scratch. I will never ever recommend them to anyone or get any of their service.

On about March 21, 2015 someone cashed a check for $385. When I checked my account balance on Monday I saw that someone had perhaps stolen a check and cashed it. It appeared no one had even checked for an ID because nothing was written on the check. When "he" signed my name he spelled my last name wrong. I only use a debit card. Temporary checks that come with a new account were in my briefcase. I was also in the process of moving. I was told that because the checks weren't secured there was nothing they can do about it. I have spoken to 3 people regarding this matter. 2 never got back to me but the last man called the fraud department. He was baffled as to their decision to flat refuse to give me my money back. $385 may not be much money to Chase but it's a week's wages for me. PLEASE HELP ME!

Spoke with **. 5/19/15 Spoke with ** - promised case would be resolved within 3-5 business days at most. Called back and was given resolution. 5/23/15 No resolution. 5/26/15 Spoke with ** - gave me a resolution of 5/27/15 midnight. Stated deposit would be transferred into the correct account.

I get paid weekly so I checked my account balance early this morning and my check had been deposited and was available at least my mobile app said so. After attempting to purchase something online it was denied, so I called Chase and they told me the money wasn't available but now it's available. First off when jobs deposit your check into your account it doesn't post until it's available. So what the hell does that mean. Second the customer service is poor. I won't lie it could be worse but it definitely can be better. The CSR have a very poor grasp of the English language which makes it irritating when you call them. Also they charge you $12 a month if you stop deposited your checks into your account.

My wife and I have been with Chase Bank since 2008. We have been pretty pleased with the service we have been given at our local branch. Our issue is with the NSF scheme that Chase has set up for lower balance customers. This is our 2nd or 3rd time that Chase Bank has shown all of our purchases being taken from our account balance "Online," over the weekend, and then turning around, the following Tuesday morning showing we were overdrawn.

I believe in customer loyalty and good customer service. Apparently JPMorgan Chase & Co. does not. I have been with Chase Bank since the 1970's-way back when it was called Valley National Bank of Arizona. Over the last 30 plus years I have stayed loyal while the bank continued to sell me off to one bigger bank after another.

Tried to use my card today to buy rabbit food (like $10) and was told the card was invalid. So I called Chase thinking, "Now what?" and was transferred to three different people and put on hold for 40 minutes before they could figure out the problem. I was told word for word that Chase has made a decision that they no longer want to bank with me and my account is terminated. I was not given a reason even though I kept asking why. All they said was they could not disclose that information to me.

Chase Bank in Surprise, Arizona - What has happened to the banking system? My Chase Bank has literally gone fully automated. Gone are the days of personal customer service. Miss all the old faces of tellers I was familiar with & shared a bond with. Think I might have to change to MidFirst Bank across the street. They know me by name & still provide good quality customer service. Full automation is not all it's cracked to be. I think they put making money ahead of their customers.

They were to take out auto payments, but did not do them for 2 months and therefore they charge me late fees. What a gimmick! Also will not remove late charges because deny it was their error. There are other banks that are ethical. Use other banks.

I was shorted $15.00 at the drive thru, I had given her $40, 2 twentys and ask her to put $25 in checking. When she did her receipt, she put 25 instead of forty. When I reported it she said she would count the drawer. She came out to the car and said that I had given her a 20 and a 5 dollars, I told her I only had 2 twenty dollar bills on me and that she needed to give me the $15. Went inside the bank and the manager got very sarcastic with me and said I would have to wait now till the end of the business day and then she would let me know. I told her that the teller made a mistake and I needed the 15 for food and gas. She gave it to me then by just putting it on the counter.

OK THIS IS WHAT HAPPEN YESTERDAY DAY MORNING AT CHASE CONSUMER BANKING AT THIS LOCATION 1755 SOUTH FEDERAL HIGHWAY IN DELRAY BEACH, FL 33483. I WENT INSIDE THE BUILDING TO THE TELLER. Before I got up to the teller I say I want to get some money out she told me "you can go any one of the ATM machine" so she gave me slip to fill out but I did not fill it out. I went to the ATM Machine. She was not nice to me. She did not say good morning to me or I was not greeted at the door when I came in. Not only that she took customers after what she said to me.

Spoke to online mortgage banker ** from Chase and during first time call he was rude and was not there to assist a new customer. I had a simple question and called back after hanging up 5 min ago, as I was listening to his voicemail and didn't write down his email fast enough so I hung up and called his extension again. Picks up my call and tells me off. I am not a needy consumer and expect reasonable service. After I said why I called back he did not apologize for his behavior. I went with a local banker from Chase and she was so helpful but when the prequalify step came up, she never called or email back. I only tried again with Chase since they ran my credit. Mortgage loan is a huge commitment and expect lender to be service oriented. I finally decided to go with Credit Union and it works.

My name is Joe ** and I'm a honorably discharged disabled veteran who had been with chase bank and the branch which I opened the account was very nice but where I live now, I had trouble with this particular branch and to add to misery I had deposited a third party check into my account which I didn't endorse the deposited check and I call chase and had told that I didn't endorse the check and from one of chase's customer service employees and I told them about it and she tells me don't worry about it, that it would not go through and trusting her I breathed a sigh of relief but now I'm waiting for money that's coming from a loan company and when I call to check on it, the check in which I deposited it went through so I withdraw the money and gives to the person that deposited it for now I can't reach them.

I deposited a $1000 government check in my account that went through immediately without having to be approved. When I received my next of $1500. My husband went to deposit into our joint account. Thinking it would be the same as last time. We were wrong. An employee told him that it would need to be approved which could take up to a week. We were still able to take out some cash but the rest would not be immediately available. We weren't too worried about it but thought it was strange considering government checks are guaranteed money for them.

THIEVES! They screw around with your billing. They never sent me a bill and claimed I asked for paperless. I never did. This way they can charge whatever they want. THEY ARE CROOKED THIEVES!

Lost the debit card on a Saturday night, Sunday morning notice it was gone and went to the bank right away and canceled the card, but 2 purchases were made that amount to a little over $500. Followed all procedures and the claim department denied giving us money. Did a police report, got copies from the store and tried to reopen the claim only to hear them say its over 30 days and they can't do anything about it.. They are suppose to protect us from things like this but it's all false. If you are choosing to go with Chase I advise you go elsewhere. We are about to close all account and switch to someone who can protect our money and us. They are even taking a monthly fee of $25 out and I never signed up for that. The issue was resolved in April but another $25 was taken out May 1st so this is another problem I'm having. Really need to check statements people.

Chase closed all of my accounts. They do not even have to explain why. They have always been hard to work with, but this was unacceptable. I worked hard on relationship for 4 years. Just was getting things smooth and then a letter stating, “all your accounts will be closed.” Relationship Manager and Senior Manager were not even informed about this. Chase Executive Management did not even let the people who work with customers know what they were up to. Hard to explain why a bank closes accounts without detail. Maybe a racist thing... I really would like to know.

This is the worst bank that I have account. For many reason I felt frustrated, disappointed and made my day very tough because the stupid and nonsense policies this bank have. Have some examples that I have in this bank: I'm client and I have to receive some money. I asked to my friend go to some branch and deposit the cash. The Chase bank said to her, they cannot accept cash, because she is not a customer and cannot send cash, just check. So, I have to drive 1:30 minutes to pick up this money. They said this is for my safety. I laugh because this is so ridiculous. I had someone deposit money more then 20 years and never had any problem.

My mother and I went to a chase branch (twin lakes) to open a business account. ** (the manager) was the one that 'helped' us. He didn't greet us by hand and a smile like they always do but maybe that has something to do with my mother not looking like a business women since we were taking the day off and she was wearing a big shirt, shorts and some sandals. He directed us to his desk, my mother pulled out her ID and set it on the desk, I mentioned to him that we had tried to open the account once before so he could probably pull it up since the lady that had helped us before was able to pull up old data with my mothers ID. He didn't even take a glance at my mothers ID. He asked me for the EIN and we did not have it with us at the time so I made a phone call to get it and in the middle of my call he gets up, leaves, and brings back some papers. When I got off the phone he hands me the papers and says that we can come back with we have everything on the paper.

I am human - I missed a payment for the first time in 5 years. I called and they gave me a phone number that is not mine. I have no association with that number. The next phone number they gave me was from my house in Ohio 5 years ago. They have no record of my number on file. And I received no information for a late payment and was not aware. I have never made a late payment on this account and I had no idea I was late. And now they are telling me a phone number that has no association with me. But I am stuck with this against my credit rating which is ridiculous - unaware that I was even late. I get mistakes happen but I have had no warning. For a simple mistake.

By far the worst company I've worked with. They steal your money. They handle your money yet their website isn't private. I can't link 2 cards to my phone number. I can't log in after entering the password reset they gave me. And they can't help me over the phone. Seriously? You call this a business?

Consumer beware. Do not get a Variable interest rate with this company. I have a credit card with them at a variable rate and although none of my other variable rate credit cards have raised their interest rate they have raised mine to 18.24. I called them to work with them in getting them to lower my interest rate so that I can see a dent on my $200.00 a month trying to pay them off and they said they cannot change interest rate even if my credit is good. I have good credit and I am a responsible consumer. Never late on my payments. I should note that my payment is 80.00 per month but I am paying 200 to get rid of this card. You have people that have filed bankruptcy paying less interest rate than what they charge.

Customer of Chase/Washington Mutual over 50 yrs. Credit card always paid in full at the end of the month. Accounts were always used responsibly with no overdrawn checks in the 50+ yrs. of being a Chase customer. I was "dropped" by Chase, my account ($) was frozen pending them sending me a check. They would give me NO reason why after letters/cust. service contacts. Customer service was lacking and impolite to say the least. DO NOT open an account with Chase!

I was shorted $100 in the drive through from my check and had to go inside to get it. I was told by the extremely rude teller ** that she counted my money TWICE and there was no way I was short $100. After counting her drawer and not finding my money, her manager started to count her drawer and ** realized she didn't count her dimes and her drawer was $100 over. The manager was super nice and gave me my $100 but wow was the teller very rude to me.

I went to use the drive thru mac and it was being worked on. I went around to the teller to take money out. Short story = I put my license and mac card in the tube and sent it up. IT GOT STUCK IN THE TUBE!!! Annoyed, they had me sit there and wait. I was buzzing and buzzing with no one responding. I went inside with my 18 month old daughter. They gave me a hard time getting money out - asked me a bunch of questions, and further annoyed me. By the way, I am pregnant and wasted about 45 minutes on this beautiful day in the Chase Drive Thru and bank. I got my money - however I had to leave my mac card and license as it was still stuck in the tube. I felt that the workers were rude. YES, I WAS SHORT WITH THEM AS I AM VERY HORMONAL. WHO KNOWS WHEN I WILL GET MY THINGS BACK!!! LEFT THE STORE ANNOYED! NO ONE SEEMED TO CARE OR WANT TO HELP!!!

First, I really think this is an illegal act that the Chase Bank is doing. My daughter went to the drive thru to deposit cash into my checking account, no money back, just depositing cash into account. Was told that I have to be present for transaction to be considered. My daughter told them that I was in the hospital and couldn't come to the bank. Was told sorry can't except her money for deposit without her being there. What kind of bank does that, since I was trying to put money in for bills to be paid. I have been with this bank for over 12 yrs, and have direct deposit, my mortgage. But if this is the way they treat me, I am going to have to go to another bank for my daily checking account functions.

All these other reviews are spot on. Chase QuickPay has MAJOR flaws that affect you, the customer. Do yourself a favor and stay clear of using this "service." My friend tried to send me $250 (her end of a deposit on a vacation we're taking). After I got the notice to accept it, I clicked "accept" and moved on. So I thought. The next day, I got another email that said the transaction had been CANCELED. I called her to joke about it, but she said she didn't cancel anything.

Chase has been nothing but problems. I had a common monthly phone bill charge denied which Chase claimed looked fraudulent. It had been charged before with no problems. Was valid. Due to this they suspended access to our online access so we can't see the activity on our account. Then they say there is odd activity. Really stupid, they create the problem then it's you must change your user id and password when there never was a problem. Plus they do this while we're on vacation and can't access 800 numbers which are the only numbers they offer. It's to the point we prefer to just cancel the cards. Really they make it difficult and it's always the same BS excuse, "we're doing this for YOUR safety", and "we really want you to be safe." But we all know it's for their safety and they don't care if they inconvenience you.

Two years ago I was a customer with a Chase bank account. I complained about a few things (one complaint was the truck that delivers money for the bank was always parking in the handicapped parking space when at the bank and the driver of the armored car and none of its guards was handicapped so the truck was always parking illegally in a space I should be using since I am handicapped with handicap plates on my auto). JP Morgan Chase took action by "freezing" my bank account overnight. I am living on a disability pension and with them freezing my account I could not take out any money out of my account. I know and Chase knows I did nothing wrong and that Chase did this because I complained. I am a disabled Veteran who served USA my Country with Honor and in the process of serving USA my country I became disabled.

Chase needs to stop lying to people when it says money will be pulled from your Savings "generally" in $50 increments when in reality it will pull whatever it needs out of your checking account in small increments. Even the customer service person I talked to at the main number for Chase couldn't tell me why. I know why - it's so we won't notice and get charges extra fees.

I had a account that they closed without my knowledge. I been getting direct deposits, it was a active account. Well they claim they had returned the funds to sender. It's been 2 years. Where’s my money? The sender has contacted them and said the funds were posted late. Umm, the account is closed. What's really going on? The statements I have show a credit and rejected and will be returned. The trace number doesn't match the original ones.

They're closing my account and won't give me a reason why. I drove two hours away on a half a tank of gas because a employee of theirs told me the issue would be resolved. I get here and they do nothing. I have two small children that lives in Illinois I have to care for and I have no money. I got direct deposit set up, my check is in the account and they won't let me access my money. I'm so mad. I don't know what to do anymore. This is sickening.

I had a positive account balance on 4/22/15. When I went to check my balance on 4/23/15, I was negative 65 dollars. I don't have overdraft protection. I was told at the bank that they sometimes push through purchases and because I didn't respond to a notice that they, "Chase Bank" changed my status to overdraft coverage by default. Thieves through and through. One overdraft fee was removed and I still owe 31 dollars and have to pay it before I can close my acct., which I am doing. Now...I am printing copies on an hourly basis from my acct. at Chase to monitor them. If any changes are made, I will have proof from their website. I realize that 30+ dollars doesn't seem like much to some of you but I am unemployed. If they stole 10 dollars from 1 million people = 10 million dollars. Pretty good scam.

We were with Chase for over 25 years. We made changes in our life that we did not have a large amount of money. They said they had to tack on fees so we decided to close our accounts. When we did not one "Why?" Just gave us our money and said bye. I was in awe. I will never bank there again.

I had an checking account and a separate joint checking account with my wife. My account was over-drafted 30 dollars or so plus a late fee. Chase took money from my joint account to cover the other in which made the joint account over-drawn. I stopped depositing money after two weeks of it because they were hitting me with late fees every week. I got harassing phone calls every day after they realized I wasn't banking with them. About 6 months go by and they send me a settlement offer.

About 2 weeks ago I couldn't log on. I called Chase and finally got in. Every time I try to log in I get a error code. Today I called again, spent 15 minutes on the phone. They had me change my password. He issued me a new one...It worked. I did change my password. Now I log back in with my new password and still can't get in. I've been with Chase for years and this is something they need to fix. I just went and opened a account with B of A. Can't afford the phone bill Chase is costing me.

Alert to all Business Owners. Recently, Chase allowed a former owner of one of our businesses to make a substantial withdrawal, even he is not connected to our business in any way. This was a startling developing, made even more startling the way Chase has mismanaged our alert to them that this occurred. I have been working with Chase for 20 years and I am saddened to say that this bank is no longer to trusted to honor business contracts and to be a true business partner. Buyer Beware: Chase has become too big and has lost interest in helping smaller businesses. Look elsewhere.

I redeemed some of my points for two Royal Caribbean gift certificate. I did not use them and decided to return them to the address provided by Chase. After three agonizing months trying to get my points back into the account I got a letter stating that they don't have the certificates and nothing that they can do but to escalate my complaint. A HUGE **??? I am closing my checking account and get away from them as soon as POSSIBLE. PLEASE BE CAREFUL.

We wanted to move a large sum of money from a savings account (not Chase) to our Chase checking account to then move it to our stock account. After depositing the check Chase put a 10 day hold on the check because they wanted to make sure the other bank clears the check. I fully understand that they don't want to take the risk of a bounced check for that amount, but after the amount was already debited from the savings account the hold was still in place on Chase's end. I had to call several times to release the money which finally succeeded after Chase contacted the other bank and received confirmation from them.

I have had Chase Banking for 4 years now and started off with great service and free checking. $150 back for setting up an account which was great. Warm and friendly service. No problems what so ever until this year (2015).

When a check cleared my personal checking account I was charged $34 because there was not enough funds to cover that check. Then I checked my account online and I saw another charge for $25 plus another $34 for the lack of funds. My problem is Chase manipulated the $25 debit so it would post after my account was over drawn. The $25 charge had previously been debited 3 days earlier then mysteriously was reposted after the account was in negative numbers. If Chase is doing this on any account they are doubling the fees it can be very profitable on a national level.

8 years ago, we had joint acct that got closed. Chase put us in Early Warning database. The 7 yr period to be removed came and went. I opened another acct with Chase. 3 weeks went by. Set up direct deposit, got the new debit card. Made a few deposits. Then I got a letter from their security dept that said they were exercising their right to close the account. I called them to find out why? They were rude and also wouldn't tell me why. I did my penance for the mistakes that were made when I was married. I wanted a Chase acct because it's the closest thing to national access to money as I live in AZ now and travel frequently back to Chicago where there are also Chase branches and ATMs. This is worse than a credit report as when the 7 years is up, it falls off. I want to appeal this but wonder if it will do any good? I'm tired of feeling like a criminal for mistakes my ex wife made to destroy our account.

We have had fraud on our business account 3 times in 1 year with Chase Bank. We have had to close our account 3 times. The paperwork and phone calls to get this done has taken hours, days, weeks and months to get straight. Chase has tried to pin the blame for the fraud on us. My hunch is that when they got hacked, we were all the victims and Chase takes no responsibility whatsoever. The left hand does not speak to the right hand, different answers from different departments regarding the same questions. I have never ever felt frustration like I have dealing with this bank. I DO NOT recommend doing business with this bank. EVER!!

I moved to FL 2 years ago and opened my account with Chase and I have nothing but wonderful things to say! The employees here are so kind and always smiling and helpful. I have even had them let me in at closing and stay after operating hours to help me. They go above and beyond every time. Today I received a text message asking if I attempted to make a $478 transaction at a grocery store 2 hours away which I did not. Chase's quick actions saved me from a huge headache and frustration. They quickly froze my card and sent me a new one same day. They are the best!

For few years, Chase has been sending me pre-approved offers for their credit card. I always knew that their interest rates were ridiculously high and they're one of the leading banks in screwing their customers credit scores, so I never wanted one. Finally, two weeks ago I went to the bank to change my name and also asked about the terms they could offer me. It was my biggest mistake. Even though I repeated my question few times focusing their employees attention on difference in offers on paper and in real life, she assured me that I'll get 13%. So, gullible me applied for a credit card, and two weeks later I received a credit card with interest rate 22.99%.

In 2011, 14 days after the signing the original mortgage with MetLife Bank, the insurance company claimed they made a mistake and my rate would go up $2,700 more a year! And they wanted the balance right away. For the next 11 months, my note climbed higher and higher. Finally, the house was not even livable, then I get a letter - the loan was sold to Chase Bank! 25 months after I had to leave the house, not paying a single note, no power, no water, no one living there and in foreclosure, 5 sheriff sale dates passed. Chase would not take the house, they would not do anything. I could not even sell it for $75,000 cash! Now Chase’s loan modification wants over $198,000.00 not much more than a cardboard house (really). All kinds of papers, documents, waiting, send pay stubs, send tax forms over and over. There MUST be some way to stop this insane treatment against everyone that is trying to make a life!!!

I sent my mother to deposit $100 cash into my chase account which I have had for more than 8 years. I need those funds in their before NSF fees are applied tonight due to automatic debits. Branch denied deposit due to new policy. This is a scam from the bank. This means they need fee income. Plus the branch manager was rude to my mother.

I've notice while reviewing several websites and complaints about Chase bank including me and other people I do know are being charge outrageous $34.00 overdraft fees. Also, when I log in to my account online or by phone even though every month my check is direct deposit and the funds are available if I made a debit purchase or ach debits Chase will put both on hold for 2 days and allow the larger transaction to go through first before the smallest transaction and my account will be overdrawn and 2 of my ach debits were just recently returned this week.

I had 230.00 in my bank and I paid my rent with it but it did not take it right away so I thought I made an error. So I transferred 230 to my girlfriend's bank so she can do it. Well a day later it says $-230 so I have my GF transferred it back the same day... Now they're saying I owe them 34.00 for my account be a negative when it was only negative for about 2 to 3 minutes. RIP OFF. Check these dates... It's all in the same day.

I applied for a credit card and I was turned down due to Bankruptcy 4 yrs ago. I have since established credit with a Chase car loan and 2 other major credit card companies. I pay all of my cards on time with more than the minimun due, also my car note which will be finished in February of 2016. I am very upset due to their decision, only because I have credit established with chase. I have never been late on my car note or never missed a payment. I would like to know what I can do?

First of all I would like to give my thanks to a young lady by the name of ** in your customer service center in the Rockford Il. Office. She was very professional and showed me just what customer service is about. I had to put a stop payment on a check that I had written to a plumber that had not completed the work and told me he had to leave and get a part and it would take 45min, and he returned 3 hrs later. This caused me great concern and stress. She helped me with everything and even educated me on the fees I was paying and waived some of them for me.

I have been banking with Chase for the past two years and ever since I have banked with them they have gotten an easy 400 to 500 a month in overdraft fees. They rearrange funds so that I am lacking, or allow people to debit when there is no money.

I closed my business account with Chase because my new small business could not afford the monthly fees. I signed up for paperless statements because it's good for the environment and I would have access to my statement online 24/7 right? Wrong. When I closed my account, the representative never mentioned that I would not have access to my statements online anymore. Now I need my 2014 statements and Chase wants me to pay $6 per copy and waste the same paper I tried to save when I signed up. I have closed accounts with other banks in the past and I still had access to my statements for a certain amount of time. I am very disappointed that a big company like Chase does not have a way for me to continue to access my statements online and wants to now penalize me for trying to save paper. I also have a personal account with Chase. I am considering closing that account as well.

Chase bank supports senior citizen/elder abuse. My mother, being old, has bad hearing and English is not her first language, so it is difficult for her to communicate. Someone cleaned out her bank account using her debit card. She reported it in the same month it happened after she received the monthly statement. She can't pay her bills or her rent now. She is now going to be homeless.

I set up an account and they withdrew the money from my other account and will not give me my money back. $5000.00 gone in 60 seconds. ** service and a bunch of scam artists. Never bank with anyone unless it is a local bank. The Major banks are linked together and are out to get all your money.

My account was shut down for no possible reason. I argued on the phone with multiple individuals within customer service and had to ask to be put on the phone with someone in a higher status four times. By the time I spoke to the manager, I had to threaten them with a lawyer in order for them to cooperate with me. I ended speaking with the executive branch and he helped me more than any of the other individuals did even though it was just a result in them giving me call in two business days. Even the tellers within two separate branches, whom I spoke with in person, were extremely unhelpful. This is the worst bank I have ever been associated with and do not recommend it to anyone. It was a huge hassle to get even the littlest of help concerning my bank account which I have had for 2-3 years.

I've been a Chase customer since 2008 (when I graduated high school) with the same credit line. 7 years later, with a significantly larger salary, I called Chase to increase my credit limit. However, I hung up with no success. I have 100% on-time payments and have had all my other credit cards offer me a credit limit increase. I am disappointed and am contemplating closing my Chase card as I do not feel they value me as a customer.

In Feb, 2015 applied for a mortgage for investment property. Was told no problem. Our Asset to Liability ratio was only 18%. We are retired so had a set amount of income though had lots of assets. We provided every document needed within one day. Every week they would ask for another document. Every week we were told that in 3-4 days underwriting would tell us if everything was approved and we could go to closing which was set for March 13, 2015, seven weeks from our app date. You would not hear anything, when you would call no one would answer or return your call. On the 11th of March we were finally told that we should be able to close on 13th.

I was a sucker for chase’s zero percent credit card for 12 months I signed up! My payment date due is the 19th. I forgot and called 20th at 5am Pacific Time because I hate being late. I was told there was a late fee of $35 plus my minimum payment of $25 due. I am not a rude person and I was not disrespectful to customer service, but I get told “unfortunately you had until 8pm eastern time on the 19th to pay, late fees are accessed mid night.”

I just write a check to get the APR 0% promotion and they back deposit the amount in my account. Two days later they just sent me an email explaining the check was returned, but I already had the money on my account so I did payments and now I have my account overdrawn. I called the customer service and spent two hours and just the first person could assist me. Even so I still had the overdrawn until they have reviewed the balance transfers, in the meantime I have to pay for charges and fees and also interest that this overdrawn can generated. I really feel so frustrated, they just said the agency has the responsibility to help you with. Can you believe this, after two hours on the phone trying to find help, they just said go to the agency where made the deposit.

A few things happen, I'm very unsatisfied with the way they just let anyone take money off my card. I've had nothing but problems at Chase and I wouldn't never send your direct deposit from work, there they like to play with people money. Been a customer 5 yrs now and this last year they just been careless after someone stole my debit card deposit $1000 check, I called my canceled. While pending they put it through two times $2000, taking all my money in my checking plus pay check. I will not choose Chase as my first choice at picking a bank.

I set up auto draft with Chase Bank with my credit cards which I have about 6 with small balances. All but one was set up so now they have a agency collecting on their behalf and probably on my credit. All the accounts were set up by their rep.

Pros: Well known brand name, this may actually be a con. Con: Horrible management and hr, terminations and layoffs 3-4 months of hiring process just to give impression that job here is worth it due to brand name. Management, hr and recruitment work in concert to give that impression. Terrible work life balance, no policy regarding work/shift timings so that working hours are long and irregular. Weekend work, long commute and bad traffic makes life harder resulting in sick leaves and no vacations.

PISSED at CHASE BANK because they wouldn't allow a person to DEPOSIT money into my account. And that the only way to DEPOSIT money is if it were ME myself present. I needed a DEPOSIT not a withdrawal. Well it was refused. Ridiculous restrictions.

If you have a problem with your checking or savings accounts, don't expect straight answers. Don't expect for Chase to tell you what will happen, just expect that Chase will engage in illegal activities and then do yourself a favor and contact the Consumer Financial Protection Bureau to file a compliant. Due to a clerical error, the Department of Revenue erroneously put a hold on my joint checking and savings accounts. This matter was rectified in less than 24 hours with Department of Revenue. Chase, on the other hand, lied about receiving two faxes that cleared the hold and continued to pervasively lie about what was going to happen to our account. We were left without any money (all for ZERO debt! ), and then Chase paid out of our account ("funded the hold" they called it) after freezing DOUBLE the legal amount for the hold in BOTH our checking and savings accounts!

I was sent two ATM cards with the wrong pin number, and Chase did not take responsibility for it, but charged me with fees, and phone call fees, since their system did not recognise my Pin number that was issued by Chase as an error.

Chase HSA uses only fax and poor telephone service for communication. No email communication nor does it have inbox on chasehsa website for customers. It takes a month to clear any charge-dispute.

I requested a permanent daily limit increase of $100 so I can withdraw money to pay my rent with ease. (My rent was recently increased slightly.) I was told that my balance cannot be lower than the amount of the requested increase amount. My direct deposited paycheck will be in the bank in the morning. (I have to pay my rent before I go to work early in the morning.) I was transferred to loss prevention because supposedly they would be able to assist...well the rep said he could not and I would have to go to the branch. I have had an account with this bank since 1993 and never bounced anything. Chase will charge me if I go over my account balance.

** was completely rude when I came into the branch (2204 Harwood rd. Bedford tx 76021) to have her explain policy pertaining to my account. You could tell she was not interested in helping a customer. She was more concerned with leaving and already had clocking out on the brain. It was roughly 4:30 - 5:00 p.m when I entered the branch. ** was not helpful and I got a completely negative vibe off her, she was so RUDE and didn't try to hear my situation nor acted as if she cared. Part of customer service is making us feel comfortable and to feel like the employee relates to our particular situation.

My daughter has had a Chase College account for nearly 3 years. The other day I noticed that she had an accidental potential overdraft of $12 unless a deposit was made. The next day I went to the local Chase branch (the bank where the account was first opened) and tried to make an immediate cash deposit to prevent the potential overdraft. I was completely blown away when the bank REFUSED to take a cash deposit to my daughter's account!?! (Is this even legal?) I had made cash deposits in previous years and I was unaware that they had changed their policies to prevent "money laundering". Later, I called the bank manager about this ridiculous policy and was basically told "too bad" because there was no way to get around this issue. All this for a potential $12 overdraft!

I tried to help my brother out who lives in another state by putting $300 into his account. Chase informed unless I had an account with them they don't accept cash deposits. They are a bank & don't accept cash?? Unreal!! I was told I needed to buy a money order which is the same as cash.. They wouldn't sell me one, stating it had to be purchased elsewhere. I will never open an account with such a ridiculous bank..

I have been fighting this for months, with no sign of satisfaction. Over the past year I have been fighting what I thought were TIA (transient ischemic attacks). I was pretty much out of my mind, didn't know a whole lot of what was going on. During this time some money was taken out of my checking acct at Chase bank, by the time I had figured out what was going on, almost 16 thousand dollars had been taken out of my acct. I do not share my acct info with no one. I have been a customer of chase bank for years.

As I am deaf since birth, as I speak in sign language only, I experience communication barrier in situation as it's frustrated for me in unpleasant encounters in Chase Bank. Chase Bank continues to violate our deaf rights in ADA!

I opened a Chase checking account, I deposited 3x 3rd party checks; Chase CLOSED my account and the funds are blocked until I bring the payee to a Chase branch for verification; I came with proper ID and 2 (out of 3) payees; they were verified and the funds should be on their way to me (hopefully!?!). The 3rd check does not have a 1st name on the pay to, so they won't release it to anyone; there's no one you can talk to; the bank manager said that it's absolutely ridiculous but she has no authority at all; bottom line, my money is stuck with them, there's no one to talk to!

Last month I overdrew my account, and since I was told that by a Chase representative in the past if I deposited money within 24 hours I wouldn't get overdraft fees, I went the very next morning to deposit and realized I had already gotten charged. I called in and was notified I wasn't eligible for fee reversal and the deadline for depositing was 11 pm. Yesterday I ran a debit charge at approximately 12:30 pm for $17. Realizing I only had $12 in my account and not wanting to get an overdraft fee, I went to deposit at 8:30 pm that night and was already charged an overdraft fee of $34 for -$5.66!

Went to simply open a bank account. I know it was my responsibility to get all the requirements to do so, but with the horrible tellers communication I was beyond confused. Can't believe I actually open a bank account with them. In honest truth I felt like I had to with the long term concept being brought up by the person helping me.

I ordered a new debit card and they said it would take 5-7 business days. It's been 10! I called to ask what I should do and the agent says to me: "I understand your frustration but you have to pay 5 dollars for it to be mailed again". Unless I wanted to wait 10 days for it to come again. She had no way of tracking it. They don't bother with that. Goes to show how much they care about taking your personal information "very seriously". I'm so disappointed. I went to the branch only to run into a rude manager and a 2 hour line. I'm considering changing a bank.

My checking account had been used by someone. I didn't know who got a hold of my bank information and instead of Chase helping me they made it feel like it was my fault someone got my Info. and used my card. Chase is usually pretty good about helping you out. NOT this time. It's been about 2 or 3 weeks I've been putting money in my bank because the money Chase put in my bank from someone using it they took right back out and I'm negative again, and it keeps going negative - the bank keeps taking money from me.

JP Morgan Chase Bank, N.A. signed a listing agreement with myself as the listing agent and Windermere Real Estate Port Angeles as the listing Broker. The listing agreement stated a 6% commission. The only exclusion was if the listing agent, or selling agent, or employee of the brokerage or either agents was the buyer. Then JP Morgan Chase contracted with auction.com for the auction. When it came time to close the transaction, JP Morgan Chase is refusing to pay the 6% listing commission as agreed to.

I received a text message from Chase Fraud alert on December 12, 2014 inquiring if I had withdrawn $500 from ATM the prior day (12/11). I had not. Someone had used my pin code to access my account (my debit card was never out of my possession - not sure how this happened). Chase denied my claim since I had accessed my account via my phone app that day. I have no idea what that means. They are basically accusing me of know my money had been taken and that I didn't notify them. I have provided Chase with my time card to prove that I was in my office that day - still denied claim. Not only do I feel robbed but Chase will not stand behind me. I don't get it.

My account showed up with over $700 missing and in the whole $19. After speaking with many representatives they decided the checks written weren't fraud because I had done business with 1 of the companies previously. They are not fixing it!

As a victim of check fraud my account was overdrawn I could not make payments till after 60 days. Talked to many employees of Chase. Received a notice in mail of number to call to pay. They could not take my IRS refund money off a visa, needed a 'check' told me I needed to go to branch to pay. Within 5 mins of that call Chase called me to try to collect the $, I asked then to update their notes I had just called and was trying to pay. Went to branch. Told me I would have to wait for a manager to pay and go through a process. I had to leave, I'm on my lunch break from work. I can't even pay then.

It takes so long to even hear from a person yet about a short sale, months. I know it can't take that long for a file to be done.

February 7th 2015 I went to a chase bank to deposit money into my account. I did the deposit and it gave me the money back so I put it in once again and when I did that the money got stuck into the machine. I was able to see the money but it wouldn't return back anymore so it then took the money in like it usually does. But when it gave me the receipt it said the atm has experienced a technical problem. Im trying to figure out when will I get my money back. I've called them so many times and they told me I should be getting my money back within 10 days or sooner. It's been 3 days already. It's too many days bank people should know I did deposit money because they have cameras, it shouldn't take that long!!! Chase needs to do something about it or else i will.

I'm very upset with the service I have received from Chase. Someone hacked in my account, committed fraudulent activity and I was able to catch it and report it, Chase thanks to me was my account is being closed and there is no further information and my funds will be release to me by check in the mail. I would never recommend them to anyone. I have been a good and honest customer and this is how you treat the loyal. I hope you guys go bankruptcy and close down and no one else have to stuff like I have.

I'm a business owner who requires bill paying assistance on a daily basis. Four out of five times per week, Chase does not answer their phones. As a result, I have to leave my office, get in my car, and drive to the nearest Chase Bank to get answers!

2 days ago my account was over drawn, I was paying bills online and I logged in to my account to check my balance. It says I was overdrawn by 179 and some change, so I went directly to the ATM to deposit money. I deposited 250.00 and my receipt said my balance was a positive 70 dollars and some change. So the next day I check my account to see if I had enough for a small bill, and to see if any more charges came out of my account. I noticed my account was negative, then I noticed Chase charged me 3 overdraft fees, and my deposit that I put in thru the ATM is now place in my account after some other charges and after their 3 overdraft fees.

I opened a new checking account at a Chase branch on Jan 23. The private banker made a mistake by switching my first and last names. I had to go back on the following Monday to re-sign all the documents. There might be no reason to complain because I needed to take half of the responsibility. When I got my debit card last Thursday, I couldn't activate it through phone by providing all the right information. The process took me more than 30 minutes and the telephone banker at last suggested me to visit a branch. I did, nothing was wrong and I activated my card smoothly. I didn't complain, just felt how bad luck I was.

This is the worst bank I have ever done business with. They destroyed my credit, life and my freedom to live life from all the debt I'm left with because of this. After paying all my debt in full in 2006...everything I worked hard for is now gone because of this. I was forced to take a settlement after waiting 6 years 3 months to get my Own money back because if I refused to sign what Chase Bank wanted their plan was to extend my case another 2 to 3 years longer hoping I die or give up. This took place 11/29/06 and I received this insulting settlement in January 2013 after losing everything I paid off. I hate this bank for what they did to my life. Tell everyone you know on social media, Twitter and Facebook please, please take your money out of this bank because you only have one life to live and I wouldn't want this to happen to anyone else since they destroyed my credit and my life.

Paid online for shipping and handling for a free sample. Looked at reviews after to find company was reported numerous times for scamming. After the debit of $4.95 came a debit of $89.95 for what I don't know went to Chase Bank. Banker was very understanding, explained after the transaction goes through it would be reversed no problem. Went back when it was no longer pending. Different story. Chase does not stand by its customer but the scamming company. I will go to a bank that will look out for its customers.

I paid off my balance in full of $2500 before the due date and the following statement there was an interest charge of $40.80. I called and tried to get it waived because of the balance being paid in full and they refused, would not do anything to help! They have horrible customer service and did not even try to help or care.

Buried in the loan is a prepayment penalty. Was never disclosed. Not a trustworthy bank. Please do yourself a favor and do not do business with this bank.

On Friday, Jan. 23, 2015, I noticed that over 4992.00 was taken from my checking acct. and given to someone. After 4 days of being on the phone, I have still not gotten an answer to where my money has gone.

In 2004, I applied and applied for a 15 year mtg through Chase refi at 4.5%. Considering I have been with Chase since 1995, never late on my payment once, I was approved and a closing date was set. The day of the closing, an hour before, I was told the loan was not closing. No valid reason was given, just that I wouldn't be closing... after I was approved with no conditions.

I have a high school checking account and my account was stolen from someone who knew my PIN number and was used for fraud. They froze my account and stopped the checks. They later sent a letter to me stating that they would refund the money if necessary and money will be put into my card. I presented the letter to a Chase worker and they said I could take out the money and that it was mine. I found that weird because I didn't have that amount of money before but after they reassured me that I could take out the money, I assumed it was a compensation.

I have had the most horrible customer service experience in my lifetime ever in my 27 years of existence on Earth. My bank teller named Elijah ** and his manager Raven ** (whom knew about this mishap) in order to override to put me into the negative, messed up and gave me someone else's checks so I automatically assume that my account number would be listed on there. The direct deposit went through and gave my paycheck to the random person whom was not my check but someone elses that I gave to my HR department assuming that I would get paid. I have spent a total of 10 plus hours on the phone with Chase's customer service trying to rectify the situation which still over 5 days later and still has no resolution.

On December 5, 2014 I signed up with American Leisure Group, and for $495 I got a 2 day vacation cruise to Bermuda and a 2000 dollar gift card. This turned out to be a total scam. I told my banker Fabiola ** at Chase Bank in Camarillo, California, and she just laughed at me and said I should be more careful. She did not inform me that I had fraud protection from the bank. It was only a retired sheriff told a friend of mine that I had fraud protection through the bank that I contacted the 800 chase number and filed a claim. I got my money back in 3 days. Had the sheriff not told my friend I would have lost my $495 and remembered how the banker laughed at me and shook her head sympathetically at my stupid choice in travel bookings.

Will definitely be closing and changing my account to a new bank. Chase has a "new policy" that no one can put cash into your account if they aren't listed on the account. Dumbest thing I have ever heard. Cash means absolutely nothing anymore. Can't put cash into an account? Ridiculous… funny how a family member and a friend have successfully deposited cash but a "black man" goes in and gets turned away!

I ordered foreign currency through my bank (euro) and upon my return from France, I simply requested my euro be put back into my savings account. I was not given the rate of the euro conversion or the rate I purchased it at. So basically I gave them 48.00 to process the exchange. When I called the local branch I was given a rehearsed response by several bankers. Then I called the 800 number and received the same explanation. All I requested was for them to show me in writing their policy. This was never shown to me. For future reference, it does not matter that you are a long-standing client, as my requests were never met and I am out 48.00 for a so-called free service they provide for their customers. You are better off buying at the airport, because at least you will know the costs upfront. I am looking at other banking institutions that will value me as a client.

On Dec. 12, 2014, I transferred 150.00 to a client in NY via an email request she had sent from Chase. I completed the email request and transferred the money. My bank shows the transfer being completed on Dec. 12 by Chase. However, on Dec. 19th, Chase sent my client a letter stating they were closing her account because of a "fraudulent" transaction by me (that specifically put my name in the letter). The letter specifically details that her account had to be closed because of "continuing the relationship creates a possible risk to our company". However, my bank shows the transfer taking place on Dec. 12 with Chase. The transaction information specifically shows Chase as the transferring bank, the amount and a trace number as well as a contact number for Chase. I called the number and the representative was clueless as to what I was referring to. She transferred me to the Fraud Dept.

With the exception of routine Branch transactions, Chase is perhaps the most unethical institution I have ever had the misfortune to deal with it. They constantly solicit, through e-mails, US mail and, UPS overnight letters. Each of these solicitations implies great benefits at little or no costs. In very fine print, often pages later, are disclaimers, disclosures and qualifications. In fact, each of these, from Solicitations to Refinance an existing Chase Mortgage at "0" cost, to using a complimentary Companion Airline Ticket for being a "Valued Chase Credit Card Holder" is in fact, nothing more than a veiled attempt to get the consumer to pay additional fees, charges and costs that were not necessary.

I opened a Chase Bank account on Friday January 9, 2015 and on Monday January 12, 2015 it says online my account was suspended. I called the customer service and they are not even in the US, there is the language barrier and the guy had no idea what he was talking about. Horrible customer service. I spoke to one guy who couldn't tell me why my account was closed without any activity on the account, then he transfers me to his so called supervisor who states "I'm sorry ma’am but you signed an agreement with Chase Bank which states that Chase Bank can close your account without notice or explanation." What? Are you kidding me?

In their branch on Crouse, Syracuse, after about two hours of waiting, they not only did not help, but also offered no apologies for wasting our time and no excuses for keeping us waiting. They are not just friendly and polite. Tellers are fine though.

December 2013-January 2014, two weeks prior to a fraud situation that happened to my account, I had written several checks out to pay off my credit card and etc. However, fast forward to two weeks, I found out that someone had stolen my checks and try to cash out my checks. Branch manager in Lansing called me and had asked me to come in and to freeze my account. I did the paper work, filled out a compromised form so the checks from the old account would go through by taking the money from the new account.

Strongly angry about them. The branch in Perkins Road Baton Rouge, LA - it is the worst branch and rudest people. Chase is worst bank. If you are not American, they will be rude to you and your nationality. I will never open an account in this terrible bank.

On December the 13th 2014 money was removed from my chase checking and saving accounts. After calling chase FRAUD department, they concluded that I was the one that took the money and they have pictures. I don't know how they have pictures of me if I wasn't in the bank? Secondly the ID use was with a different # to the ID I have today. The only one that have the ID # is Chase yet Chase FRAUD department and managers can't come to the proper conclusion.

Told no & turned away! If that wasn't bad enough, they said because I wasn't a signer on the account that they would not allow cash to be deposited due to money laundering. I guess they were worried about the 2 five dollar bills that I wanted to deposit. I even asked to speak with a manager and the jerk wouldn't approve my deposit. Now I personally am a former bank officer with BofA. 20+ years in retail banking & I can tell you banks have many safeguards in place. But they are for large and unusual deposits, not ten frickin' dollars! I feel that their policy & procedures not to mention their lousy customer service is **! The really sad thing is my son's account could possibly be overdrawn in the morning because I wasn't able to make this deposit for him. He's looking at an overdraft fee of well over $35.00! So do you think Chase will reverse the overdraft fee? Well I'm sure it's not only "no" it's "hell no!!"

I reported card was stolen on 12/26/14. Was to be replaced on or before 01/02/15. Didn't arrive. Was told it would arrive by 1/5/15. Discovered it hadn't arrive - it wasn't ordered until 01/02/15. Trusting Chase cost me dearly in credit card late fees. The representative I spoke with the first time failed to tell me the card wasn't actually ordered. The second representative I spoke told me there was no process for reporting the mistake. My conclusion: Chase's company doesn't monitor their customer service which has resulted in lax employee who don't have to report their mistakes. Btw - I'm still waiting on the card to arrive. :/

My account was hacked in September. A fraudulent check was deposited to my account and charges were made off it. I didn't notice because we were not using the account at the time so I knew nothing about it until today when suddenly $500 was gone from my account because the check returned. I contacted chase, got passed around a lot, until I finally got the fraud department. They insisted that I had to have known about it, seemed to never hear of identity theft, and refused to investigate it in the least. Then they had the nerve to send me paperwork stating as agreed the issue was closed! I never agreed to anything! I am currently looking into filing charges on this because their refusal to take any action other than harassing a crying victim is facilitating a crime.

I was hired by Chase in July 2013 as a Mortgage Banker. This is a base salary + commission position. After 6 months of employment, I decided to leave because I could not make enough money to survive. Chase demanded I repay them $6157.47 because I left before 12 month period. I never accepted or agreed to such employment conditions. Chase has no ground for demanding such refund. The pay policy was presented to me after I was hired.

I had been having issues with Chase bank paying things when I have requested that they not do because of the charges that I incur. I had been trying to close my account now for a month because I don't get very much money and they keep paying stuff that half of the time it was fraudulent. Then I would have to go through this issue where I would have to prove I didn't do it, and then wait for them to give me a credit I asked them not to keep paying stuff. If the money is not there don't pay it but they do and then apologize about it every time you speak with the customer service people. They tell you a different story about the same situation I have. Even went as far as talking to management about it. All they can do is apologize. That means nothing. They don't reprimand the customer’s service reps that tell these stories but the customer has to deal with the problem. Chase does not care about their customers. They care about how they can keep charging you for stuff. I am totally dissatisfied.

I deposited 3100 dollars into my account, it kept making these weird noises inside the machine, so there were 2 people who worked there trying to help me with the machine and it was already closing. They told me to call the number for claims and they would give me my money back. Well they did within 12 hours and I just got an email saying the transaction was correct and on January 8 they will take away the credit. I call the guy and he says I owe that money. This is a bunch of BS to me and it is not fair.

I was a Chase customer starting in 2008 when they purchased my mortgage on my first home in Arizona. I sold that home in 2012 and recently purchased a new home in Colorado this year and Chase purchased this mortgage as well. Since then I have opened Chase Checking and Savings accounts. I purchased a new Subaru last month and yep, you guessed it, Chase is the bank Subaru dealerships work with.

On my Chase card, I can spend $500 to $1000 with no problems! But as soon as I use the ATM they block my card every single time! And I only took out $60! And the first time I only took out $100 so that's a total of $165.90 for two different transactions through the ATM! So why does it go through as regular purchases just fine, but when I use the ATM it gets blocked? It just doesn't make any sense!!!

Chase just stole 104.00 dollars from my checking account. I spoke with a manager by phone and he refused to give me back my money. I got my direct deposit at 1:00 am and all my transactions were pending by 2:00 am and this afternoon I check my account and they charged me $34 - 3 times for over draft. When they had already taking the money that I had spend on my debit car (chase) that's call stealing from poor people who is trying survive. Stop doing that to people. My daughter is banking with chase too. Am taking her out of there too. Chase is stealing in front of people faces.

Chase need to do something about the customer service that working for them. Their demeanor is extremely rude. I bank with chase and have many credit cards with them and use it as main expenses for years but they gave me the highest 23% APR while my credit score is beyond excellent. I called to ask them for consideration to lower the APR and they told me 23% APR is the lowest in the market they can offer. They think I'm stupid to believe that because I have other cards that come with 13%APR. I ask why they lied about 23%APR is the lowest in the market because I believed that is the highest and they seems upset and their demeanor changed and talk to me with the attitude like they don't want to me a customer anymore. I called back to close all the accounts one by one and they start transfer me around to different department. I'm upset because I feel mistreated after years of spending money with them.

Had my card’s info stolen, 7 times this year and wise last year... Had no luck but issues with this crazy bank... I have other banks as well (US bank, Unitus) no problems ever, their customer service is great and ATMs are everywhere. Chase is the worst bank I ever had. Their customer service is the worse of all. They make mistakes and then they say, “It’s your fault.” If you reading this, just never even think to open account with them.. I am closing my account, tired of their junk.... :(

Home 2009, we do fairly well on our scheduled payments but every year, this time of year we fall behind. As of right now we have $800 in suspense, they won’t accept until full $1505.56 is required. But instead of them accepting a partial payment on a weekly basis they hold the money until they get in full therefore we get a notice in the mail soon to be foreclosed if we do not have the money in by a certain date. My husband gets paid on a weekly basis, for us it would be easier to make weekly payments. But chase will not accept weekly payments, why? How can I get away with this? I mean we're honest people trying to make her way here and I don't understand why they would rather kick us out of our home or hold on to the payment until we have the full amount there. It's not fair and it's extremely stressful. BS, they can capitalize on somebody that's trying the best and do the right thing and make a payment but yet we still get a foreclosure letter and threatening if we don't pay. Plays this right, please tell me.

I just tried logging into my mobile app to check my account and was prompted to call Chase. I gave them a call and they told me my account had been shut down! I didn't believe what they said so I asked why! They said they couldn't tell me. I asked, "Could I get my money?" And they said no, they would mail it to me within 10 days! **

I have been with the bank for around three years now with a good payment, on time history and have a good credit rating also. I am earning a great Salary and considering that I went to chase bank to check if I apply for an auto loan since I have been with bank from quite some time now. I could have gone to Bank of america since it has tie up with my employer, however I liked chase bank more as I have worked for chase bank earlier. In return of me being a very faithful customer, chase rejected my application of auto loan which even the representative who was filling my application considered as a very probable of getting a good interest rate since I have been a valued customer. I get a response from chase saying that I don't have enough income. I earn more, 70% percent more than whats average for whole United states.

December 23, 2014, and I got to have another little nasty surprise from Chase: Two debits which were NOT showing late last night have now been back-dated to yesterday, thereby causing my account to be overdrawn. I *could* have made a deposit into my account yesterday, but these debits hadn't yet hit by 10 pm last night. Early this morning, my account is now overdrawn, entirely because things which hit on 12/23 were back-dated to 12/22. At this instant, I'm $88 overdrawn, $78 of which is from their overdraft fees.

I really hate Chase. I have account with other banks and they never did such mean things like Chase to me. Their policy is based on taking advantage of others. They several times send some coupons to me to encourage me to open other types of accounts, every time I went to this bank with their coupon they find a stupid rule among their policies to refuse giving the coupon. All their policies are with tricks and dishonesty. The last time that they could not find any excuse to refuse giving me the money for coupon they close my account because my country of Origin was not US. It is obviously discrimination and it's against the rule but they don't care because they have power which comes from other's money!!! They are so rude and mean to their customer. It's not worthless to say that they find a lot of ways to charge you and they will never be the first bank to give you credit or loan!!! It's not a good option for regular people specifically internationals. I really hate them and never forgive them for their behavior. Stay away! Go to a bank which has some advantages for you instead of taking advantage of you!

On December 10 at 5:01 PM, I received an email alert from Chase thanking me for changing my user ID and password. I did no such thing. Apparently, Chase had linked my personal and business account to someone else. I made a transfer from one of my savings account into my checking account in the amount of $216 on November 17, thinking that it was my savings account and not someone else's account linked to my account. The owner of that account contacted Chase specialist on December 10 and filed a complaint for the missing $216 out of his account. And also, someone manage to change my profile user ID and password.

First, I attempted to use my debit card and it was declined even though I had sufficient funds in the account. When I returned home that same day there was a package from Chase stating that there was a change in my account. I contacted them and they informed that for some reason a review was conducted on my account and chase decided to close my account. I ask for an explanation and they said that they would not provide me with one. They said that it was their prerogative. They said that my funds were frozen and that they would send me my money essentially when they felt like it. This has caused me a considerable amount difficulties. My payments are all direct deposited. All of my money is tied up and there is no way for me to get any. I am a retired government employee. I had to jump through hoops to open a new account with money that I had to borrow, as well as changing my direct deposit information with the VA and the Defense Finance and Accounting people. There is no guarantee that my next pay will make it to my new account. Which means that if the new direct deposit does not go into effect prior to 31 Dec 2014 then my money will be in limbo. Which means that I will be unable to pay my bills, which will probably result in numerous late fees.

Chase closed my personal checking account as well as all of my credit cards without informing me why. I am a US citizen, homeowner, taxpayer and a business owner. I have exceptional credit and have never missed a payment of any kind. All of my credit card bills are paid off in full every month. I go into a branch and ask to speak to a personal banker regarding my issue. They are all friendly at first. Once they come back to tell you why, their demeanor changed and are very rude. Definitely hiding something. I’ve called the executive offices and get the same experience. What the HELL did I do?????? Perhaps it was some incompetent employee of yours that caused all of this???? I have yet to hear a response from them.

They closed the account and placed it on charge off on my credit report. This stays on my report for seven years. This is unfair. I am not guilty of anything and I have to pay the consequences of someone else misdeeds and unscrupulous actions that hurt me for years.

I was a customer with Chase for over 3 years, had a free* (If used my debit card 5 times a month) account and all was good. However I deposited a check that apparently Chase decided was bad or something and they decided to close my account, without telling me, without giving me a chance to get the check corrected or anything... though they did give me the money. Now a YEAR later I decide it's been enough time and I want to go back to having a checking account, to make life easier on me. I go back into Chase and open a new account... get told that that everything is fine... even though I'm upfront about my account being closed on me. Next day I try to access my online banking and am locked out, told to call to reactivate my online account. And then starts the run around. My new account is being closed, they don't have to tell me why... but do tell me that I can go in and open a new account with them as much as I want, and they will NEVER refuse that, but they'll always close the account within 2 days because of my history... which with them was nothing but good except one mistake. This is insane. I'm still on hold with them.

Went to Chase Bank in Dallas, TX today to make a cash deposit into my daughter's account who lives in Las Vegas. Get up to the teller window and she tells me in order to make a cash deposit (yes CASH) I'd need to be an account holder or I could deposit it in the form of a money order. She then said she could do the money order and waive the fee BUT since I'm not an account holder she was unable to proceed to the next screen to continue the transaction. WTF? If I was an account holder, then we wouldn't be having this conversation about making a cash deposit at a bank. Mind you the deposit was only $50 - not $50,000 or even $500... but FIFTY dollars.

I opened a home equity acct on my home (2nd mortgage) in 2007. In 2008 having never used the account, get a letter from Chase, home value will not allow the account to be used. So it was frozen. I told them, "OK go ahead and close it out and release the lien docs on the mortgage." "OH," they said. "There would be a charge for, but if you wait 5 yrs. it will be released at no charge." I have waited 6 yrs., now they tell me there is a fee $16.25 to release the lien. All for a loan I never used.

They recently charged my twice for some purchases I made so they claimed I didn't have enough money in my account to purchase the stuff I got at CVS Pharmacy and I was given a paper that states that I had $18.04 right before I left the bank and went to CVS. It is literally like 5 minutes between Chase and the CVS I go to. They took $15.71 out of my money I was just paid today. I am on SSDI and have a limited income. I was charged 2 amounts of $30 each for overdraft fees. I called the bank and they gave me the $60 back for overdraft charges but they refuse to give me my $15.71 back. They claim I never had the $18.04 before I went to CVS even though I have a receipt of proof that I did. This bank is doing all kinds of fraud. I'm sick of their ** lies.

I deposited 2 checks on December 2nd. I then found out that my WHOLE ENTIRE ACCOUNT has been frozen a day later. I called Chase to see what happened and they said they have to speak to the person who wrote the check to me because of fraud activity. However, I told them the situation that I am in and they basically told me to suck it and that my account will remain frozen until they can talk to that person. They are all heartless people that do not care about you whatsoever. I gave them the phone number to contact the person and Chase said they don't accept cell phone numbers. FYI, it's the 21st century - everyone has cell phones and not land lines. They also proceeded to tell me that they can close my account in 10 days and I will never see my money again. To this day, I still have no access to my account. No bills paid. Nothing, but waiting. I can honestly say I HATE Chase and I do not use hate very often.

On Monday, December 2, 2014, I sent a $20,000 wire to a contact in Seattle, WA. It never arrived and I was told by Wednesday morning it was rejected. It is now Thursday evening, December 4, 2014 and the $20,000 was not yet credited back to my account. I spoke to the manager at the Chicago, Lincoln Ave. branch as well as calling Chase directly at least 20 times since Tuesday evening, when the wire was rejected by the receiving bank (NY Melon Bank). At this time, the branch bank manager as well as phone manager of Chase cannot commit when my money will be returned. They do admit receiving the money at Chase but cannot say when my account will be credited. I spent 2 days on the phone trying to get my money back, neglecting my business without success.

I have been with Chase for a while. I have never allowed my account to be overdrawn. I am highly responsible with keeping a check ledger and it shows. My credit is decent (low 700s), but when it comes to trying to get all my stuff with Chase to make it easier for me to manage, they are the "Bank of No". They will not issue me a credit card and they will not issue me refinance for my car. I understand that credit criteria for the bank is important, but they have lost my business in the process. They see the money going into and out of my account. I did report this to their Executive complaints email, but that was just a waste of my time. More no, more denial, no accountability on their part. So, if my business for their credit products is not good enough, then neither is it for their deposit accounts. I am shutting down my Chase account by the beginning of the year and heading over to Capital One 360.

JP Morgan Chase - the worst customer service!!! There was a fraudulent transaction in my account. I have contacted Chase many times and all my efforts were worthless. They refused to refund me for this transaction saying that I agreed to the terms and etc... DON'T HAVE BUSINESS WITH THEM!!!

I use my Chase credit card because it provides protection in case a large store sells me a product that is defective etc. I pay high interest for this benefit and have used it for 27 years without one problem. Recently Home Depot installed the wrong rug in my home. They re-ordered my rug and installed the wrong one a second time. I stopped the payment as I had to keep all my belongings in storage until the correct rug was installed. I had to keep my dogs in a kennel for the first time ever for days. Finally the correct carpet was installed and I asked for a refund of the cost of the kennel only from Home Depot but they declined.

Against my better judgment (being in a hurry), I deposited over $900 into the ATM on 10/31/2014. Not at the local branch where I normally go but a ATM in a different State West Virginia. First it spat back out a $100 bill and asked to try again, so I did, it took it and as I continued to feed the ATM the rest it keep doing that same thing. After a number of attempts my deposited was completed. Then the door that covers the deposit section started opening and closing repeatedly and a message came on the screen that the ATM has experienced a technical problem, to call and confirm my deposit was completed. So did before I left the ATM. They did credit my account the money and I was told while they complete their investigation and if they find any discrepancy they would reverse this credit. This investigation can take up to 10 working days. It really took over a month before I heard anything. Seriously send someone over there to check it like asap people. Even though I received a credit I will be in extreme anguish for the next 2 weeks until this matter is resolved.

Nov 20, I was at Chase Bank, Severn, in Metairie, LA at 2:18pm. I signed my name/time of arrival on the check in list/paper. 3 tellers were talking among themselves as there was no customer inside. I took a seat at the waiting room but nobody showed up. After waiting 20 minutes I approached empty teller window and asked her why I had to wait so long. She said one was in the meeting and the other was on lunch break (at 2:45pm?). 3 other customers showed up after me, signed their name and waited in the lobby. One male customer left after 30 minutes. Again I walked up to the teller and complained for a long wait without any explanation. I was told to go to another branch. I could not wait any longer than 45 minutes and I went to another Chase Bank (by Turnbull avenue) where a service was much better and the officer finished my request in 2 minutes. This branch by the Severn needs to be shut down or need a management change as there was no set procedure how to service customers.

Where do I start with Chase Bank? I'm not going to point blame at the people at the call center or the people at my local branch because I've never had problems with them yet. However, I legitimately feel as if Chase bank manipulates people's money to make money in fees. Here’s why: 1. Why is it that to add money to my checking account, I get charged over $80 in fees? A small amount of money transferred into my checking account from PayPal, Chase took it upon themselves to put that money PLUS some, into my savings account, over drafting my checking account and charging me that outrageous fee. Seeing this mistake, they transfer the money BACK into my checking to bring it to a balance of $0, causing me to get a fee for too many transfers from savings. THEN, the small amount I transfer from checking to savings automatically on paydays went through, charging me an ADDITIONAL overdraft fee. In which case transferred the money from my savings BACK to my checking and again charging me a fee for that, leaving both my checking account AND my savings account at a $0 balance. And this is a normal business practice?

Since I moved to the DMV area (DC,MD,VA), and due to the lack of Chase banks in the area, I have been unable to conduct business. To add insult to injury, I recently asked my dad to deposit $200 into my account from NJ, (because I am unemployed and still have obligations) he was told that he could not, due anti fraud policies. Over $200!? Common sense is definitely not a policy. I even maintained my account with them EVEN AFTER I had to flee to the Atlanta area, where again, no Chase branches exist! I am in the process of completely separating from Chase FOR GOOD! The solutions that were offered were either inconvenient or time consuming! I think Chase needs to amp up their presence in major areas before they over regulate their clients! Not even a shared branch!!

I opened a saving account in January of 2014. This qualified my long time checking account to be upgraded to a "premier" checking account. In July I noted the interest paid on 15000 in savings was only pennies. Also I could not see that a "premier" checking account did not benefit me so I transferred all but 128 to a bank paying a greater interest rate. In November, in spite of having a large balance in my checking account, my 128 dollar saving account had a 5.00 service fee withdrawal.

Chase Bank "Fraud Center" started calling me about "unusual activities" on my credit card. When asked about their location, I was told India or Philippines. As a retired military officer, I regard questions about personal information, SSAN or other data as offensive and will NOT give over the phone. When I demanded they furnish written documentation to confirm the fraudulent activity, Chase Bank refused. WARNING TO EVERYONE: PLEASE DO NOT GIVE ANY INFORMATION to these people in the Fraud-Center-Boiler-Rooms that Chase uses. Especially not if you are serving in the military somewhere. This tactic is simply to gather information on consumers or worse. If Chase Bank is called before the US Congress to answer for this, I plan to attend.

Chase is the worst. I'll spare the long winded details. Essentially after opening a checking account, where I declined their Debt Card Coverage and gave them strict instructions to decline any charges to my checking account if funds were not available, they allowed a number charges to clear, added overdraft fees, and then deducted the funds from another joint account my wife and I had together, to cover the negative balance.

My husband was going to the Chase Bank in Covington Hway 190. I ask him to deposit $200.00 in my account, the teller told him he can't he is not on the account. They process his transaction and refuse mine, I had go to the bank and do the deposit. I had to give the teller identification to deposit my money. What would I have to do if I needed to get cash, give up my first born? Since when you can't take cash to a bank? This is insanity, it’s only $200.00. As a retiree from Chase Bank I have never heard of anything so crazy, where did common sense go? I told the teller this system they have in place is borderline harassment and if I am doing a scam it would not be for $200.00. I am still wondering do they do this to everyone? I have bank with Chase Bank a long time but this is where I make my exit. My little account may not mean much to their bottom line but I don't have to put up with this nonsense. Gone Bank Shopping.

I had deposited a check for $6000, and was explained that in two days the check should available in my account. A week had past yet no availability. At this point I'm upset, and with no idea of what’s going on. I call. They explained that it will take about a month for me to receive a $6000 check. Now I'm mad. Why would it take a month to receive a check. Well a bunch of excuses were made and finally it came down to the fact that they wanted proof funds were available in checks writer's account. Well I verified that 6000 was deducted from account and called check writer's bank to also verify. Called them back and explained the check writer's bank has done their job so why not them do theirs.

Don't bank with Chase please. Their site is always down on Sundays. If you have credit cards with them your balance never goes down. They charge you a fee if you don't have direct deposit or if your balance is low, they don't stop bothering by sending you notifications.

In 2009, I opened an account with Washington Mutual. In 30 days, I earned $100.00. I shared this with a higher paid professional worker at my office and opened one and as soon as her $100.00 came, she closed out the account. I didn't have the heart to be so ruthlessly cold. When Washington Mutual was sold to Chase, I walked in and was considering closing the account, but the person said that my benefits were grandfathered in. So, I did not close it.

I started an account for my daughter when she was 5yrs old with Apple bank. That bank was taken over by The Dime savings bank then Washington Mutual then Chase. She had accumulated more than $3300.00 in that account and we forgot about it. I found the bank book recently and began inquiring into the location of the funds. For the past 6 months, Chase has been unable to locate these funds. The only thing they can tell us is that the account was purged. Today, after spending 6 hrs on the phone from China with them, Chase's final answer is that they are unable to locate the funds. What are we to do next.

Chase bank appears to have made up some accounts and escalated the alleged amounts they claim I owed to them. They have sold them and the one place got a judgement and I am not sure how. I am on disability, with limited income and Chase has about 5 or so accts they sold. They total way more than I should have ever qualified for. I need help to get these removed and my credit straightened out.

In the past you can go to any branch of the bank where the check was drawn from & cash it. Today, I took a check issued by JP Morgan/Chase Bank from my utility company (Nicor Gas) for $54.00 to a local branch. I was told by both the teller & the manager that since I didn't have an account, they couldn't cash THEIR OWN FREAK'N CHECK!! (Not even for an outlandish fee?!) I bank online and have no other easy way to get my 54 bucks! Thanks for nothing & another thing, I never will be opening an account with Chase either!

THIS BANK DOES NOT ACCEPT CASH MONEY FOR DEPOSITS! I HAVE NEVER HEARD OF SUCH A THING... A BANK THAT DOESN’T TAKE MONEY! WOW! So let me explain... it was last Saturday and my 19 year old son in College at NAU needed some gas money for the weekend. I told him I would go make a cash deposit into his checking account. I went to the in store location at Happy Valley Rd. & 67th Avenue. I stood in line for quite a while, there was only 1 teller to help all the people in line. I told the teller that I wanted to deposit $60 dollars into my son’s account.

Against my better judgment (being in a hurry), I deposited $800.00 (my rent money) into the ATM on 11/07/14. First it spat back out a $100 bill and asked to try again, so I did. Then the door that covers the deposit section started opening and closing repeatedly and a message came on the screen that the ATM has experienced a technical problem, to call and confirm my deposit was completed. So did before I left the ATM. They did credit my account the $800.00. I was told while they complete their investigation and if they find any discrepancy they would reverse this credit. This investigation can take up to 10 working days. Seriously send someone over there to check it like asap people. Even though I received a credit I will be in extreme anguish for the next 2 weeks until this matter is resolved. It is so nerve-racking. Never again will I use the ATM to deposit cash - lesson learned!

When I answered a solicitation to apply for a business credit card, I told the rep I was signing up to build credit. Imagine my surprise when after 7 years of paying the balance on time or in full every month, my FICO score was 0. Their response? Reciting options that had nothing to do with my situation and absolutely ignoring what I had to say. Never been treated so dismissively or been so hoodwinked by a company --- out in clear sight. What a waste of 7years. They did not deserve my loyalty.

I worked at Chase Bank for almost 7 years. In the majority of that time, I loved working there. I was the employee that was happy everyday, and worked to keep my clients happy and coming back. Then, I started at a Branch where the manager was unqualified, the assistant manager was unqualified and had a total banking experience between them of & years. They came to me for everything. The manager was a complete D-Bag and thought he was better than everyone. It was a total boys club. The women were left out front to play receptionist and the boys were always rewarded for mediocrity. This guy is the reason I left the company. He never made any sense and was a bumbling idiot.

August of last year I had open heart surgery. When my wife called Chase to let them know I might not be able to make my payment this check they told her we should turn in my truck since you can't afford it and today they took my truck because I got 2 months behind. They are so heartless. Now they won't let me pay the 1500$ to get it back. They said I can't afford it now. They gave me the loan on the same money I'm making now, why I can't afford it now. Something needs to be done with their business practices. I read all the complaints against them. Something should be done with them. They are so rude and heartless.

I moved from Texas to NC on September 13th. I went into the bank on Hulen on September 12th, made an address change, as well as my legal name change on our account. As we are now married. I planned in keeping our accounts as, my husband had several more weddings till mid-November in Texas, and I like Chase. Though the closest was West Virginia. On Oct 10th, my father wrote me a check using my maiden name, and it bounced. He being 75 years old just made a simple miscalculation. Understandable.

I open a account with chase amazon credit card and I got approved and got card in 7 days and activated the card and used it for cash advance and was denied. I contacted rep and they had to do some maneuvering to get card to work. Well after getting it to work after 3 attempts, I went out of town same day, rented a car with same card and got a room with same card and chase called me early next morning after coming from wedding party night before. They called from fraud dept and was asking questions which I could barely hear from being in motel room and still hung over from party that night before and undoubtedly most of answer question wrong and was told not to use card anymore and they closed my damn card. Told me that I would have to take two forms of ID into a chase bank to verify myself.