Chase Bank Reviews

Keep in mind... I was waiting for checks, as they said the reason it was negative was they corrected it twice, me thinking money transferred in was one, and checks were the second. Ok, then they tell the personal banker that is attempting to help me, that on the following Weds, the neg account will transfer to collections, where I can set up an arrangement.... Meanwhile they have froze my new account and closed out my debit card! Ok.... I call Weds... Nothing... I call Thurs... Nothing... I look at my account (new one) and it is suddenly negative the amount the other one was and then I get a letter in the mail saying they decided to close my new account. When I call, they have no reason except, "Well, we have the right to end the relationship!" So, you just messed up my credit, left me with a negative/closed account for no reason?!!!! At a loss!!!

Over the course of the next month and a half, I received an email to submit documents over a "secure" server regarding this claim on my debit card. I received the same exact email asking for the same exact information about 5 times. After the fifth time, I finally gave Chase a call about why I kept receiving the same email asking for the same "secure" documents. They stated that there was something wrong with the secure server and that they had never received the documents until the most recent time I sent them.

I inquired in great detail about how nervous that made me to keep banking with them. Not only did I have to file a claim about several charges on my debit card, but the supposedly secure server they use to transmit information about that claim wasn't really secure, or at the very least, faulty. I pressed the customer service agent, Mary Jane **, several times to speak to a supervisor or someone from technical support, who were of course no one to be found. This makes me very nervous about my money with Chase. A supervisor is supposedly calling me back, but they've said that before and it never happened. Anyone with similar experiences recently?

2) Systematic theft from customers perceived as vulnerable: 2 different branches, several months apart: both tried to deposit $5,000.00 into their savings accts. 60+ (very intelligent) Vietnamese woman, retired Chef, TOLD them NOT a CD! My SAVINGS. The other, 75 y/o Black retired school teacher, on way to Europe, gave written instructions:"SAVINGS". They tried to talk her into a CD deposit; she refused.

In both cases their $ was put into 5 year CDs; when they found out, they were told, "Too bad. It's too late now." People in New Orleans are afraid to fight "the system" due to generations of criminal revenge on them and their families--esp. minorities, and esp. women. They both were afraid to pursue the problem further, and independently told me about the episodes (I'm their MD.). Consequences: they lost access to their $ for 5 years, despite explicit instructions to Chase Bank as to disposition of their own money.

3) After H. Katrina, I went in shock to my then-banker, with Chase--I'd lost business, staff, car, patients and home was flooded. She suggested I transfer my Retirement account from Denver, where it had safely been managed for many years, to her bank, "Where I'd have immediate access to it, if I needed it." Chase managed to lose all my money-- "Oh, it's not lost, we just don't know where it is and we don't have a phone number for that department, etc." Ad nauseum. Confirmation that they "had it" dribbled in over many months: the last account turned up EIGHTEEN months later!!!!! I also obtained faxed and detailed confirmation as to the wiring of all these moneys to Chase, at the same time, from the previous company, and of Chase' receipt of all several hundred thousand dollars.

I tried to C/O with the Federal agencies but got the runaround there, also. I found the name of a reporter from out west, Geoff **, and spoke with him. Chase had limited access to some small amount of his $ for 3 days; he was awarded $60,000.00 by a Federal Court for this. By the time I was emotionally able to try to address this, due to the PTSD from H. Katrina (I was also trapped in my home for 30 days without basic necessities, alone) and the fact that Chase had strung me along for so long, every lawyer I approached either refused to take the case because it was Chase Bank, or, later, because the alleged Statute of Limitations had passed. Consequences: NO access to my retirement account in a time of dire need; loss of Credit, as I was not able to pay bills in a timely fashion, RAGE and frustration, charges for late/non-payment of bills, attempt at foreclosure on my home (I used my Road Home $ to avoid this, with the consequence that I am only NOW, 9 years later, beginning to START to get the damage to my home from H. Kat's flood fixed, piecemeal, as I can come up with $).

Now, I am 71: broke leg and arm 12/21/13 and was bedridden for 3 months. I was not able to resume working even part-time in my solo Family Practice for 6 months. My biller quit, due to lack of income. My staff stayed, despite no pay. We finally have a biller, and have gotten almost (whoopee) $1,000.00 in from accts billed. When my mortgage was due this month, I had maxed out all resources and did NOT want to deplete my diminishing IRA further: I called Chase, a Susan **, who said no late fee would be applied for this month. I just found out her "request" was denied. That was when I found your site.

It is my personal belief that Chase Bank is owned/managed by Organized Crime. I know/have heard that there is an ongoing Federal Investigation into them, but I have not found out how to get involved in that. My mortgage was held by WAMU, until the Big Bank Takeover in '08 (politely termed The Recession), when Chase took over WAMU. Chase also refused to return $ spent on repairs that WAMU had received from my "ins.co." for non-flood-related repairs, for years, even though WAMU had been about to release this money to me, as they had all my receipts, when Chase took over. I had to hire my own lawyer (>$350.00/hr.), finally to get anything at all from them--they still owe me about $800.00 from this money, but my chances of getting it are so small that my lawyer told me it wouldn't be worth the continued fight. The H. Katrina "lawyer" I'd had never did one thing except collect money; that is why I finally paid my own business lawyer! It only took him a few phone calls and letters to get what he DID get, for me.

I am so angry and disgusted with these crooks--and I am only one small person in their clutches. They must be making billions annually by their multiple illegal practices. I have heard multiple patients, over the years, say they had left Chase as their bankers due to the same problems with disappearing deposit money that I had discovered when I had to do it all myself, and subsequently also left them. I'm trapped by this mortgage (Finally got my retirement acct out of their greedy, dirty hands).

Oh--as to the mortgage: they offered me a "closing-cost-free" refinance a few years ago. I was interested, as my rate is high by today's terms: almost signed off on it, and then I got the "Oh, by the way" letter: "All you have to do is send us a check for $14,000. plus first." OH??? These people are CROOKS. I hope it is true that they are under Fed. Invest., but am afraid they will buy off anyone involved in such a process.

It is now Tuesday and NO CARD. Turns out Chase didn't submit the address change until Tuesday at 10:47am. Now he has to wait until Wednesday for his card. This is UNACCEPTABLE. He is at school and has had no money for 10 days!!!! Clearly, customer service is not helpful in any way. This college account is the worst mistake I ever made. As soon as the rep realized it was a college account she should've thought OUTSIDE THE BOX and asked him if he needed the card sooner and provided him with the option to expedite. Knowing that this is a college student, she could have explained to him in detail what steps he could take if he did not receive the package when promised.

COLLEGE students are young adults who are still learning and your representatives should be trained to THINK ahead on behalf of the client. These kids are the next generation of account holders and believe me my son learned a hard lesson from this, but most importantly he will remember that his relationship with CHASE will not go far with him in the future. And when he becomes an even more valuable customer as his bank account grows, he will choose NOT to do business with Chase. We are looking forward to telling our story to our followers (as a family we have approx. 4000 followers) on INSTAGRAM, FACEBOOK and TWITTER.

4th wk of month. Call chase, say "must enter late charges to system so chase sees problem, 6 months past." During this time am with wife fighting her cancer. Go to bank rep, write letter and fax to bank main office. 2 wks later, rep is relocated, and office says "never received it." Because go by dis. inc., cannot catch up on late charge so chase says cannot go past-back 2006 so charge stays - WHAT ARE YOU GOING TO DO ABOUT IT - meaning they're not going to change a thing. At 29.00 med for 9.5 yrs, now 3,300. Able to prove everything with letters, calls, bank rep, med rec, they knowing I cannot afford a lawyer are getting away with this. This is how they helped with my wife's cancer and my disability - where is the human soul? Thanks for hearing.

After talking to customer service, a customer specialist and then a manager, explaining to them that I am a single mother and that $34 is what my children and I had to live off of for the next week, I was told Sorry and that they could mail me a check register so I could better manage my finances. They also explained to me how when you write a check it will never appear on your account unless you have it as an ACH. BUT this is the first time a check I have written never showed up on my online banking. It always shows pending. It's really sad the lack of compassion and morals banks have. While they are making millions of dollars off people each year on overdraft fees alone, they are basically taking food out of kids' mouths to feed their greed. I am beyond disgusted. I can take responsibility for over-drafting an account on purpose or human error but to charge $34 for an hour and not credit it back to a single mother that is trying to make ends meet is not right. I am so disgusted.

Lately, Chase has failed to process payments efficiently. I do understand this also ties into how a merchant processes a payment as well. But Chase should find a more proficient way of handling this, especially when items remain pending for a long period of time. This puts me in a uncompromising situation concerning my account and I am now being charged repetitive fees like Bank of America. If I am going to have to put up with the same inconsideration for its customers like Bank of America, what is the point of staying with your bank? Charging someone more than one fee does not help them, it hurts them.

I called customer service and spoke with a woman named Karin (sp?) who informed me that the reason Chase charged that fee is because I didn't have a premiere checking account, which is one that maintains a $15,000/month balance. I told her that Alan ** had not told me about this requirement. She said there was nothing she could do. Mistake #2. I waited on the line once the call with Karin finished in order to leave feedback in the customer satisfaction survey. No survey ever started. The automated voice that came on after a delay was the beginning menu. Mistake #3.

3) There is no requirement for a premiere account to avoid fees.

Chase, it appears that you hire inept people and/or you do not train them properly. Your automated customer service satisfaction survey that I was told would come on at the end of the call does not work.

My experience was a bungling mess of mistakes and misinformation from start to finish. It erodes my trust in your ability to keep track of my funds accurately. I am now exploring other banking options since the quality of your service has sunk this low. I loved Washington Mutual but have been very disappointed with Chase. After 12 years, I'm shopping around for a new bank.

I happened to mention another account with only 8 payments left and they told me that it shows 9 left, not 8, on their end, which would result in yet ANOTHER overpayment. Even after I pointed this out they still will not admit that there is a problem with their Bill Pay system. They suggested I cancel and redo the current account in question to prevent the overpayment, instead of correcting the problem on their end. I'm not even sure that will prevent anything so I'll just cancel the account after my 8th payment as I don't trust their system anymore. You would think they would be more professional about this. They also got hacked a week ago so their security is also in question. Might be time to find a new bank.

In the meantime, while I was waiting, I bought a mat for my computer chair to go on from Amazon. After 30 min had gone by, I went to purchase my software. My transaction was declined. I called the fraud department again and was told that my Amazon purchase was suspicious and they put my account on hold again. I do not understand why making a purchase online is suspicious enough to put a hold on my account twice after I had already spoken to the bank. I went through the process again and had the hold lifted. I even had the representative stay on the phone with me while I purchased my software to make sure the transaction went through.

I was finally able to download my software and after that I left to go to dinner. I ordered my meal and when the check came my card was declined AGAIN! I called the fraud department for the 3rd time that day while sitting at the table in the restaurant and was told that because I signed up for Amazon prime that it looked suspicious on my account so they put my account on hold. After speaking to two representatives that day and having holds lifted off my account, they put my account on hold again. This is completely unacceptable.

The amount of time I spent correcting these issues so I could use my money, and embarrassment of having my card declined in the restaurant and having to sort this issue out in room full of patrons was beyond inconvenient. I spoke to the supervisor and told him that I have been a loyal customer for years and that this is unacceptable. I understand protocol for suspicious charges but when a customer has already spoken to your fraud department not only once but twice then to put a hold again is ridiculous. I was not offered anything but a simple sorry and that he was going to lift the hold but he said it as though it was some special lifting of the hold that he was going to do. I am not sure I want to do business with Chase if this is how they manage my account.

Another week was at this time I was told that the check must have gotten lost in the mail and that another check will be mailed out, at this time ask what address was the first check mail to, they said my Brooklyn address. I said OK. Several more weeks pass and I still did not receive the check, so I went back to the bank where I was told that the second check was sent to my Atlanta address, why? No one could explain why they would do that, at that very moment I call Georgia. I was told that no letter from the bank had came for me. Very fed up with the lies and run around, I told the bank rep. to have the check sent in care of him at the bank that have been over three weeks now and still nothing. What can I do other than not bank there anymore. Please note, I still receive my bank statement each month at my Brooklyn address.

I was never contacted by sirius or emailed or anything. They just freely went in and got the most expensive package and applied it to my visa card! Now chase has decided that I owe sirius and sent me an email about it at 1 am. I decided to sleep off my meds and deal with it in the morning, but by 6 am they had overdrawn my account to pay sirius! Wow! I closely budget my money and live on a fixed income, right now, until I am better, if I get better! Chase bank basically just repeated the same line that well anytime you do any business that co. can use your visa - WOW! Now I am overdrawn and can't afford my cancer medicine! They were not helpful, and this seems illegal!

When the debit card came, I could not activated it. The automated system said it did not recognize the card. I called the bank, was forwarded to the fraud department. The guy in the fraud department told me to bring in proof the DBA was registered in California, again, the next morning. I brought the original registration stamped by the City of Santa Clara and all of the paperwork dating back several years including taxes. Our company's business account was flagged for closure before I arrived, the fraud department apparently didn't bother to view the paperwork.

Unless the branch and the fraud department were playing "good cop bad cop", it seems as if they are not synchronized. The banker told me "Although you provided all of the documentation the fraud department requested and we verified everything was legit, they can't go against their own policies." I suppose one of their policies is to never overturn a flag. The account was open for 5 days, no debits, only a few thousand dollars in deposits. I was told a check for the balance will be mailed out in 7-10 business days. It's been about two weeks, no check.

This local Chase account was intended to pay for corporate transitional housing for me and two other executives moving here. I, the vice president, and the secretary made living arrangements to relocated to the South Bay area. Because of the bad timing and having no alerts from Chase about the hidden issues, I had to make deposits & corporate housing payments myself. We held a company meeting and we inserted into the corporation's bylaws to prohibit any future business with Chase Bank indefinitely. We have yet to receive any notice in writing about any problems whatsoever.

The company's Chase bank account online currently shows as if things are perfectly normal including the full available balance. Why are they keeping the account open? Are they trying to keep our company's money on their books while denying our company access?

The branch employees look unhappy and nervous as if they are hiding something.

Don't do business banking with Chase unless you only deposit cash and keep the accounts at the "free" minimum. Remember, banks like Chase can close accounts anytime they want to without notice.

Today, I went online to take care of some minor bills (FedEx, Utilities, Personnel Services), only to find that I could no longer make online payments direct my business account to various service providers. On investigating further, I discovered (when I could finally get through to a breathing human being) that for deliberately vague reasons relating to "fraud prevention" and the possibility of money laundering, my account, after review of its activities, had been flagged for closure. This is amazing in itself. I've only had the account for six weeks, and there has been very little activity - and all of that either payment of local bills, or transfers to my personal account.

I spoke to my "relationship manager" - who after 45 minutes of digging, was informed that CHASE has made a policy decision, and is closing the accounts of businesses that do business internationally so as to minimize risk to the bank. They haven't yet manufactured a crock large enough to put that load of BS into! Not only has the account been flagged for closure, but the decision is irrevocable, and the funds currently in the account are frozen for 10 days - after which time they "may" be released to me as a cashier's check!

Needless to say, I had no prior notice that CHASE was doing this. Nonetheless, they have unilaterally taken everything in the account, refuse to release it or any portion of it, and are holding it for an arbitrary 10 days for no good reason. In the meantime, I can't pay my bills, can't pay for my temp bookkeeper, and can't tolerate the foolishness of this distant, aloof corporation. What have we come to when CHASE can subject an honest business to this kind of mistreatment? No explanation, no accountability, no sense. Who do they think they are? The IRS?

I am now with Wells Fargo and it is a night and day difference in the professionalism and quality of banking experience. I urge everyone not to bank with Chase. They are absolutely horrible and they should not be in business. Let us teach them a lesson where they have to respect the consumer first.

All my direct deposits are paid into my account and I use it to transfer my rent payment on the 1st of every month and the timing of this incident meant that I would have the most stress and disruption. Eventually, I got my rent paid (a day late) and got me new account up and running and Chase was accommodating about crediting the $997.00 back into my account before the 4th of July weekend. I want to stress that I told both my Branch manager and the online division and the fraud division that "I do not do online wire transfers, EVER!"

The other thing is that this bank is supposed to have the strongest security system imaginable. They are entrusted with millions of dollars. When I scan my computer, it erases cookies and temp files so that when I log back in, I have to wait for a code to be generated and texted to my phone because their system "does not recognize my computer." I cannot log back in until I enter that code with my password. So, how could a 3rd party access my account from an unknown computer and not generate a challenge?

My account functioned normally throughout the month of July with the exception that right after I opened the new account, a sum of money transferred to savings. I stupidly thought that it probably had something to do with opening the new accounts, so I transferred the money back to my checking and there it sat until July 31st. On July 31st, 3 things happened. $800 transferred from checking to savings and immediately $900 transferred back to checking and then I got the email, "Wire Template Activated." I ran to the branch, but the $997.00 was already gone and they would not return it.

Friday, I returned to the branch, did another Fraud Affidavit, closed the account, opened another new account, gave them a third new email address, ran the security scans on my computer, etc. Once the new account was set up and supposedly secure, I returned home and did my rent transfer and took my wife to lunch. When I got home, I checked and I had received ANOTHER "Wire Template Activated" email.

By the time I got to the bank, 3 more transfers were attempted and the bank paid 2 more! Apparently, on the one hand, they say they have to honor wire requests and when they are under a $1000 threshold, there are no flags; yet, how did they stop some? Why? Very little they say makes any sense. At this point, my account was drained and there was not enough money to make my rent payment (highly embarrassing).

Chase seems absolutely incapable of protecting my account. Worse, is that considering this was already verified as fraud, they will not return my money. I had to jump through hoops to pay my rent - 4 DAYS LATE! All I want is my money and there are still peculiar things going on between accounts even though they are closed or restricted. I went to my branch today to ask for my money and was refused. Then they called the Sheriff's department to have me arrested despite the fact that I was not even causing a scene; I just wanted to wait for my money. To their credit, even the cops seemed a little befuddled!

I guess this is Chase customer service at its best. Run, do not walk away from these incompetent idiots. Chase may even be complicit, they are certainly negligent and should be held liable; but, I am the one who is treated like a criminal, on top of missed work, stress and embarrassment!

I waited in line for 15 minutes and the line barely moved. Before I walked out, I spoke with one of the Bankers who said, "It's just one of those days." My response was, "No, it was almost as bad the Friday before, 7/25/14." Amazingly there was no Manager on duty, no Assistant mgr. who handles tellers and can jump in and assist. The place was a complete unorganized mess. I left and went to another Chase Branch that had plenty of tellers. They were very quick and helpful.

Sun City/Peoria, Az Branch is so poorly run they have nowhere to go but UP.

I know, maybe there was something pending that just went through, NO, there was NOTHING. No charge listed for the amount of money missing, no fee, it literally just disappeared with no record. I am so pissed. I cannot wait until tomorrow so I can go to the bank to close my accounts with this shady "bank" more like thieves. I highly suggest you stay very far away from CHASE bank and get out before they rob you too. Who knows how long this may have been going on before I noticed it and they do it in such small amounts knowing most won't notice it.

The teller did not know how to explained her employer's policies. She did not want to handle my transaction and refer me to another persons. I spoke to the head teller, she was also unable to explained Their policies. I asked to refer me to the Bank floor manager. She was also an idiot and did not explained the real definition of their policies. She just said "it's a new policy". This people had poor training. They don't even know why they need to refused a transaction. They only state is a new policy, but they do not explained what in the hell the policy really is! I was reminded today why I should boycott the BANKS. They are full of ** and they make stupid policies that don't make sense for the consumers. They are losing a potential client because they have poor training and employees that don't have a clue why they are working there.

Maybe if any of them would had had a proper training they would be able to really explain their policies and procedures, instead of upsetting a potential client and repeating what they hear from other employees by saying there are policies when they don't even know how to explained to a third party why they are refusing to take cash in! I would not recommend this bank. Their policies are ridiculous and don't make sense for someone that is not their customer. I will continue to make business with the credit unions where I am extremely happy with and they don't have hidden fees or policies that don't make any sense.

This has happened 5 times since December 2013. What I've noticed is that it's always after bank branch closing when they call and it's always on the weekend. Now what am I supposed to do with no access to my account which by the grace of God actually has some cash in it?????? To top it off when they called they left a voice mail and the person that left the voice mail was talking maybe 400 mph so I missed the fraud reference #, the message as a whole and could only make out the last 4 digits of the card from the message.

When I called Chase, after I finally figured out what the heck was going on and it took about 4 attempts to get through because for some reason they could not verify my account information. Hmm maybe because you shut it down before I could call you all!!!! This bank sucks big time. On Monday I am closing my account and relocating my fund to a credit union. For the life of me I can't understand why this bank has such a problem with fraudulent activity and why they don't handle it in a better manner. If Chase can send text messages to my cell phone regarding balance limits then why couldn't they text my phone alerting me to possible fraud??? Doesn't matter though, because I am done.

I have an account there so teller made the deposit taking my id but said the could not do it moving forward. Was voicing my opinion in the bank and was told by teller that voicing my opinion in the bank was not appropriate: Why? Because Chase doesn't want people to know how they are alienating their customers - When asked why this is happening I was told "maybe they are trying to track money laundering:, I don't think it's that - I think they are trying to take the human component out of banking - who needs a teller sitting in a branch when I can make deposits by taking a picture of my paper check and send it to the banks computer, better yet - have all my funds direct deposit (again no human interaction) and my spending is done simply by debit card and computer transfers.

Computers do not require benefits, vacation days, sick days, maternity leave or incur payroll taxes. Chase is eliminating human interaction in all basic banking processes and will soon be eliminating jobs. When that teller finds herself obsolete and unemployed maybe she will have wished that more people voiced their opinion a little more loudly. Guess TD Bank will be getting a lot of new customers.

The account owner never saw the new account cards, never authorized this person to do this and is now out all the money. He lost his house and all his personal belongings. There is a lot more to this. If you want I have all the account records showing who this person is, what he did but Chase won't do anything. You can contact me and I can explain a lot more.

While I was gone, expecting my Chase officer to fix the problem, Chase closed my account and froze money, and suspended mother's account. The story gets worse... I was referred to Chase fraud dept, who referred me to Chase Branch, who referred me to fraud... Now I have to pay an attorney to sue Chase for the $100,000 they confiscated.

At this point it had been a month since I deposited the check. It was suggested that I ask the maker to cancel the check and instead give me a money order, but upon contacting his bank, he realized the money had been withdrawn from his account on June 2nd (a month ago). I threatened to bring my attorney into this and that's when it finally seemed like anyone began *TRYING* to help me. The maker was contacted by my banker and the fraud department, his identity was verified, and I was told that I would have the money deposited into my account in the next 48 hours. Waited three days, still nothing.

Visited the branch again, possibly for the 10th time in the last month and a half, and was told it would be another 48 hours. Waited four days - nothing. Two days ago, it was deposited. It's nice to know that it takes them nearly a month and a half to deposit a check. I have been utterly patient, kind, and understanding while waiting for *MY* money to be given to me. What angers me the most is that for whatever reason, Chase thought it would be a good idea to withdraw the money from my uncle's account but refuse to give it to me, merely to "prevent fraud." Well, that's fraud. He didn't write the check for Chase, but it was still taken and held onto for much longer than necessary.

On Monday July 7th, these transactions cleared leaving my account with a couple hundred dollars. I went at 5-6pm Monday night to remove money for my rent. I was still left with money in my account. Tuesday morning I get an alert that my account is overdrawn. I was pissed!! How can this be as all of the transactions cleared on Monday?? I called the bank today and what I was told was that if a "pending transaction" is placed on your account and it doesn't go through in 2 days, it falls off and has to be resubmitted. Well, if it falls off as they say then this money should go back into my account once the hold is taken off!! That and they can't push a transaction through like that over and over.

Considering this has happened to me quite a few times in the last 6-12 months, I feel there is something shady going on with this bank. I don't know whether it's because they want free money or if they're just stealing people's money!! It's just shady!! Oh, and they always seem to do this at the time I receive my child support!! So all of my money for my kids is stolen by this bank!! And they seem to charge the $12 service fee when my account is low too! Every single time!! I wouldn't recommend this bank to ANYONE!! They're crooked and doing something fraudulent!

This is a disability check and doesn't always come at the same time. I tried to transfer the money in Monday night and my balance said present balance however it wouldn't let me transfer so Tuesday morning they bounced the auto drafts. Had they just let me deposit to the business account none of this would of happened. They have taken so much money from me because of this and just keep saying, "well you can't deposit to this account because of insufficient funds". Well if I didn't have to transfer it wouldn't happen at all. I'm going to close everything with them. When I got this account they said they were international and we were moving, but they are not in N Carolina, Vermont. They failed to mention that. It's just funny that they can access my account to charge me but I can't access my account to save me??

What disturbs me, as a legal professional, is the dark implication that there may be some thought of fraud afoot. Of course, I can't get any explanation as to why I, a loyal, paying customer, am now going to have to transfer my financial affairs to another bank. Remember: Due Process of law does not apply with J.P. Morgan Chase Bank. You are guilty. Period.

My savings is completely gone and my checking is gone as well. I now have a negative balance in my account and the woman today was VERY, VERY rude to me on the phone. I'm trying to find out information and all they say is that they have the right to not tell me. I had over $1500 combined through savings and checking in this bank account and all of a sudden I have a negative $284 balance? Something is wrong and I plan to get to the bottom of this. Every deposit or transaction on my account was correct as of 6/20/2014 at 9am and now everything is wrong and mixed up and money is missing.

I am disgusted with this bank and I have influential power through my job as a business office coordinator and I will be spreading the word through media sites, word of mouth and through all my business contacts to never go to this bank. I already have a couple who is refinancing their truck through another bank and getting rid of this one and my husband is canceling his credit card through you. I have no money and I will be taking legal action unless my full balance is returned to me. I get married to my husband who is an active duty soldier and all of a sudden my account is closed. This is discrimination that I got married and tried to put him on my account and now it’s fraud? This is ethically and morally wrong and I have contacted my lawyer and the media to inform them of this nonsense.

My Bank One checking account was emptied when in an attempt to correct a mistake made by E*Trade Financial corporation in issuing a new set of mortgage payment coupons for my Motor Home, E*Trade Financial in a 144 payment plan at $397.09 a payment has backdated me seven payments for a difference of $2779.63 more than I would have to pay. I was on my 87th payment by August 2004 in the original coupon book that Deutch Financial printed in 1998 and for the same month August 2004, the E*Trade Financial's just printed mortgage coupon book was incorrectly showing as my 80th payment. I was disputing this seven month extension or loss of payments on my Motor Home mortgage and for illustration purposes I sent in to E*Trade Financial both the old and new coupons for the two most recent months that I have made telephone payments on my mortgage along with the checks that I used to make the telephone payments with (pay-by-phone)...

E*Trade then deducted payments for the second time for these already paid for time periods where I sent in to them both my old and incorrectly numbered new mortgage coupons that they issued and the checks that I used to make my "pay-by-phone" payments on these two months. E*Trade was already paid for these two months using paid-by-phone and my checks were clearly marked so, (paid-by-phone) and (do-not-cash) etc... These checks were then cashed anyway in ERROR.

They deducted payments for these two months from my Bank One checking account a second time and my bank did not stop the duplicate check charges and I was left with an empty bank account leaving me with no money for anything while several weeks have passed by until finally it was all cleared up and the duplicate check charges were reversed along with the hundreds of dollars worth of NSF and overdraft fees assessed against my checking account... I still have collections against me and are a part of my credit history...

So I had to call back once I was connected to wifi and logged into my account. The second woman I spoke to said she didn't know if they could send me a new card. I told her I had already been told it was possible. She then transferred me to a "specialist" who said that they could send me a card but have no way of knowing when it would get here because they use UPS. I said, "Isn't UPS a worldwide company?" The response, "Yes, but local delivery systems could be different." I later looked it up. There is a UPS delivery center in Bangkok.

The cost of those phone calls in the phone center was $30. I had no choice but to do a cash advance on my card which cost me close to $50 in fees. But I had no choice, because barely anyone takes cards here. I try to find an email to contact customer service but am told all complaints should be made through the secure message center. But you can only create a new message from a computer, not a phone or kindle (in my case). Does that make any sense in this day and age?! And there is no option to click on the full site like with many companies. Finally, I figure out a way to get into the full site on my phone and send a message, insisting that they refund me for the cash advance fees, considering all the time and money I spent sorting this out with them and their **, in knowledgeable representatives.

They contact me to let me know they are working on the refund. Out of the close to $50 they charged me in fees, they refunded me 28 cents. Said that in my contract, I approved not being refunded for cash advances. I replied that I didn't approve getting told different things by at least 6 people (the miscommunication about the ability to send the card continued in the secure message center conversations), being sent form letter after form letter written by a robot, and although being told time and time again that I matter as a client, the actions clearly show I do not. I have been a client for years and leaving when I return to the states in July.

Now a month later I received another nasty letter saying they will close my checking account in 6 weeks because I use it for a" business". I don't have a business. Take a look at my IRS tax return - I am listed as "homemaker". I report all income and expenses to IRS. IF I am good enough for the IRS I should be good enough for Chase as a Homemaker. (My husband has a job but doesn't use Chase.) I do own a rental property from which I get and report this passive income to the IRS. ANY rental income is considered a business by Chase is what they told me on the phone when I called. I don't have a business. I don't have a business name. I will not be getting a business name, since I'm not a business.

I will be moving my checking account, as well as my two college age kids' checking accounts and also savings account out of Chase since I'm tired of two nasty letters in two months when I've been a loyal trouble free customer. Given several have complained about Chase recently closing their checking accounts - I might add FREE checking accounts, I wonder if they are trying to get FREE checking account customers off their books - those of us who have FREE accounts due to having been WAMU customers back in the day.

The first time I had this happen it was 11:30 pm and I had to get gas and all of my chase cards were being declined. I was lucky that I had just enough gas to get home and go to the gas station the next morning (which the card worked fine). There are a lot of things I can deal with, including charges and fees. They are for profit and I get that, but in my opinion this should be a simple fix! Cards should not be unavailable just because they are doing system maintenance. If they are unable to give you access to your cards during their system maintenance, a notice should go out that during "start time" and "end time" your cards may not be accessible due to maintenance.

When I spoke to them they said we do system maintenance during off business hours as not to affect people. Ten pm on a Saturday evening many people are out and about and will need access to their money. I have had many good experiences with Chase, I have had bad points to and recently the big reason I have stayed with them is because I really like my Disney debit card. This issue is not acceptable problem for me. Once I can understand, things happen, but ten or three times. I prefer to make sure that I have access to my money when things arise.

I have had several overdraft coverage problems and customer service operates like robots, no human customer service. They are very quick in charging those overdraft fees, but take their time to post a deposit, the overdraft fee goes first. Customer service does not even take the time to review, they act real quick in closing the dispute/complaint... I do not recommend this bank. Take it from someone that has been with them more several decades.

The representative at the Commack, NY branch said it was probably going to take a couple extra days before they got the check back. I inquired again on June 2nd at the Greenlawn, NY location and was told they had no information, but to try back in a couple of days. He said he put an official inquiry on my account for the funds (only because I requested it). On June 5th, I called their mortgage center and they told my they have no notations or information of such matter, but would have their tax department look into it. I spoke to Stephanie Stevens who told me the inquiry could take 30-90 days but to check back in 7 days. I feel like they just keep telling me that past inquiries magically disappear and I am getting further and further away from collecting the money which is rightfully mine.

Chase Denied me for too much available credit and to many inquiries, 10, in the last 2 years. I only have 3% credit utilization and a total of $203000 of available credit. They also denied me of credit line on my mortgage. Never missed a payment, always been paid on time. So if you have excellent credit, do not ask Chase for a increase. They will just waste your time and give you a inquiry on your report and deny you at the same time. Never have I been denied for having too much available credit and the inquiries of which 4 are from Chase in the last 2 years. This also goes for mortgage credit lines so if you do not want a wasted inquiry on your report, do not use Chase. I can get an increase from Sears from $8000 to $14000 and be denied by Chase. Too much available credit and too many inquiries. I go by credit utilization so the more credit, the more I can spend and keep my utilization at 2 to 3 percent. SAVE YOURSELF ANOTHER WASTED INQUIRY. Use a different bank for your credit needs.

One of the NSF checks for $24,194.72 was written to an investment company. I have been trying to get Chase to respond to the 3 weeks "loss of interest" for that check. NO one at the Corporate office seems to want to respond to my inquiries after I have provided the data that they requested. I have since cancelled my checking account with Chase after being a faithful customer for nearly 41 years. Chase convinced me that they have no time for resolving personal banking issues with them. I do not need to be treated that way with my monies.

What else would the executives at Chase come up with next? Charging for stepping into a branch? Maybe is not that far-fetched, because also they want their customers to use more the ATMs for all the transactions... I really feel sorry for the tellers promoting a fake federal law that ultimately was invented by Chase to put an end to their jobs! SHAME ON CHASE!

Yet, they could not in any way show that I changed the default payment to minimum or that I approved the change. One rep said, "There's no way of knowing it was your fault or our fault." Despite their inability to demonstrate that I authorized the change, they would not accommodate me. Even meeting me halfway (refunding 50% of the interest charge) would have satisfied me.

It's harder to deposit money than it is to withdraw it because Chase's new policy is that you need to have an account with them or be on the account with the person you are depositing money for. I went there today to deposit CASH with my Mom's deposit slip. So, first, they asked to see an ID. Secondly that is when they informed me that I needed to be on her account in order to deposit CASH!!!!! CASH!!?? WHAT?????? I couldn't believe it. I had my Mom's deposit slip along with the CASH and they refused it!!!!!!! HUH????? What a JOKE!!!!!!! This bank does NOT work with you. There has got to be a better way to deal with a customer in our situation than the way they have. Nothing but a headache every time I have gone there. I'm done. Ended up depositing the CASH in other account at another bank.

Chase bank actually don't care about their customers, not at all. When I say "you don't care about your customer, and don't care about what you've done to your customer," they only said sorry, and without any solution for what they've done to me. If I can't find a solution for myself, who I can blame? Right now, I just think that I should never ever open accounts with chase bank before and after.

Before I keep going with my story, my stepdad about two months ago had a stroke and 2 mini heart attack and after that because of the financial situation and him being the provider he got up off bed and went to work and fell off a roof causing him to stop working completely and impossible to get off bed at all. So because of him unable to walk, he decided to direct deposit him tax refund on my account since he doesn't have a bank account and if he request check, he wouldn’t be able to go cash it.

Back to my story, because I saw an available balance on my account I went to the branch to get the available amount and was told that the money did not belong to me and that my account would be closed and the money return. I did not argue or anything but two weeks passed by and nothing was sent back to the IRS. So I send a message through the secure message in online Chase. I was very upset because they wouldn't allow me to get the money out and they didn’t send it back like they said but they were able to get $10.00 out of the money that was not mine.....

You must understand my families frustration that with my stepdad’s illness we were counting on that money for bills, gas, and the other bills we have and I'm very irritated frustrated that you speak to someone and they tell you something and give you hope and that day comes that we should of received it and nothing and when we contact the bank again tell us to go to a branch and the teller tells us to call the bank and the something over and over again is just ridiculous how everything said was lies. If they would get in our shoes how would they feel but is a bank that they don’t have any needs nor have any financial problems. Their set their families don’t have to worry about if their light bill is been paid for. Or stop paying one bill in order for the gas bill not to get disconnected. That must be amazing not to have any worries while others like my family has to work hard every day and worry every moment of what we are going to do.

Every family is always waiting for that tax season for the money that our parents have worked all year to get hoping to pay everything and be a little less stressed and debt relief but the bank wouldn’t understand our situation. All they can said is I apologize for your frustration or inconvenience. Well I hope no one has to go through anything like this but it happens every day every moment 24/7. Thank you for your time in reading my story hopefully something can be done or at least a different respond that the same I have received. I have send a power of attorney notarized to chase bank give me permission to get funds. That didn’t work. I send a power of attorney from 2848 to IRS for my stepdad and he requested for the IRS to please contact chase and ask to release funds. Hopefully that works. If not don’t know what my family is going to do.

2 months later I try using my debit card, it said I have to call the number on the back. When I called they stated after a overall review they are closing my account because my account poses a risk to the bank. They told me my account was closing 10 days after last transaction then they will mail a check. I also have direct deposit that comes through my account. How in the world they expect me to survive until a check is sent. NO ONE TOLD ME I WAS NOT ALLOWED TO HAVE A CERTAIN AMOUNT OF MONEY IN MY ACCOUNT OR A CERTAIN AMOUNT OF DEBITS. DO NOT USE CHASE BANK, YOU WILL REGRET IT.

I asked ONE simple... So if I put this $80 in the Night Drop, it will still get deposited and posted into her account. Because how will Chase know if she put it in or ME? They all stood at the counter looking foolish. I said.... HELLLOOOOO and they lady said, "Sorry we could not help." LOL... Let me just be clear. Chase is not a USER FRIENDLY bank anymore. Let me just tell my 1200 Facebook friends -- they seem to like these issues.

Original Review: March 20, 2014

I have been a Chase customer for about 8 years. Both my children have college accounts as well. On January 31st, my daughter had 2 stolen checks deposited into her account via ATM somewhere in Indiana (we live in Oklahoma). When she received the text alert about the deposits she immediately called customer service and was told they were aware of the problem and not to worry her account would be frozen... The next day there were several cash withdrawals they let go through in Chicago (again we live in Oklahoma) so she called them again and was told not to worry they will take care of it... Nothing was ever done and her account is $-2,0000. So I contact them and was told they needed police reports so we provided...

Now we are being told (by a very rude so-called manager of the fraud department) they closed the claim because it was past 30 days and we would be held responsible for the fraudulent activity because they couldn't determine if it was a fraud and there's nothing they can do... What are you kidding me, we are hiring an attorney and filing a complaint with the FDIC.

When I asked to speak with the branch manager, I was told that he wasn't in so I asked to speak with the assistant manager. She told me that it can usually take up to 72 hours. Today, Thursday, March 6 being that it was past the 72 hours, I went by the branch to see if it was done and after speaking with the branch manager and he inquiring with the legal department, he told me that it has not been reviewed yet. I also speak with the district manager regarding this on a phone conference call at his office. While I was waiting at the branch to speak with the branch manager, I received a phone call from the district manager which was the result of an e-mail I have sent earlier today to customer service via my account's secure messaging on their web site inquiring about this.

In conclusion I was told by the bank & district manager that until their legal department approves it there is nothing they could do. I told them that this was ridiculous since I have used this power of attorney for my mom to deal with everything for her. From buying a car, managing her phone, TV, electricity billing accounts to other things and never had this much of a problem. I told both the branch and district manager that I will be filing a complaint with the Comptroller of the Currency regarding this. I am currently a customer of their bank and have a checking and savings account with them. I currently have an account joint with my mom at another bank; Ocean Bank; which I opened using the power of attorney on the same day but wanted to close that account and open it with Chase because Ocean Bank only has a few local branches and not as many branches everywhere and they are not as good as a bank as Chase is.

Now a few days ago I tried to transfer $21000 and they suspended it again!!! I called them, spoke with many representatives and they said there was nothing they could do and that I had to go to a Chase branch or call my personal banker. I told them I don't have a personal banker and that it's not possible for me to go back to the US (It will be so expensive) and they said there was nothing they could do!! If they pay for my ticket I would gladly return but to suspend my account for absolutely no reason is so ** up. Now they just want to give me problems and slow me down so they can earn interest on my money, because they knew very well I'll transfer them! STAY AWAY FROM THIS BANK AND THIEVES!!

A few months later, I tried to open a new account and I was told I had to pay a balance of over $2400. Mind you, the lady told me my account was closed. So, how did I get to the balance of -$2400? The representative at the branch printed out all the transactions that was done. It lasted from the middle of July to the end of August. Then in October and November someone tried to purchase Secure ID Lock. My account was never closed.

There was a check for $1500 and $400 deposited at two different Chase ATMs. My account was at $1,903.22. Immediately after they were deposited, they started to withdraw the money back out piece by piece. There was $91.45 left. 3 weeks later, 13 checks were deposited. The amounts were random. They all had weird numbers such as $215.79, $267.49, $299.73 and plenty more. 2 days later they deposited two more checks and one was for $10.00 and $213.96. My account was at $3,103.40. Those transactions were taken out by ATM Input Error.

A few days later they went to Walmart and purchased an item for 70 cents and cash back for $100 seven times and $100.99 three times. In which at this time my account was at the balance $29.68. How can you withdraw $100 from $29.68 nine times and the bank allowed it to happen with no problem. My account was at $3,103.40. When the bank finally went in and did ATM Input ERROR for all the transaction done, I was negative $2,351.15. *(So, where did the other almost $1000 go?) Chase charged my account with overdraft fee and a returned item fee for a purchase with Secure ID Lock that happened in November. I was then left -$2400.15.

NOTE: Chase told me that didn't see any of these transactions as being fraudulent activity. They had no images of the checks that was deposited. An average person would not go to Walmart and purchase something and take out $100.70 nine times back to back. They claimed someone called to talk to a disputer to verify the funds. They will not listen to recorded phone call.

The representative at Chase told me I needed to file a police report. So that I did. I went to three different counties and filed a police report. The county that I live in told me that I needed to go to each county that the transactions were done in because it's not in their jurisdiction. When I finally reached the last one, the officer asked me why I was running around doing the detective work. Chase and my home county should be trying to solve the issue. I spoke a senior specialist who told me they do not work with the police departments. They handle the situation on their own. Their idea of handling the situation is by closing the account and not investigation. I'm stuck with bill of -$2400.15 and the criminal walked away with money that I never had.

I've been waiting almost 3 weeks for police reports. Nobody wants to help. Chase is trying to stress to me that I gave my pin away and they can't do nothing to help me. I have even asked them to look at my transactions that I made from when I first opened my account till now. They won't do it. Like I said, I never had money in my account. The only checks that was being deposited were checks from my job.

Today I go to deposit my check, I am well known in this branch, carry large balances and have two personal accounts and a business account with them. The teller informs me that my paycheck will have to be held for 5 days because it is a "second party check". I informed her it was not, that I had been through all that, her attitude was, "tough". It is being held.

I tried calling the branch manager, but all I could get was a recording that told me if I really needed to talk to someone to call their 800 number and talk to a telephone banker (i.e. somebody in a distant city, or country, who knows nothing about me or my account), then hung up on me. Great service when you can't call your own local bank and talk to anybody. This is how Chase treats its customers, their attitude is your money is theirs and they will let you have it when they want you to have it, and what you can do with it and when. Crooks all.

On the 7th of January 2014, I received a letter that they are closing the account because "the safety and security or your account is very important to us. We value you as our customer". I am a customer of the Bank of America since 20 years dealing in hundreds of thousands of dollars each month and never had an incident like this. Chase in all respects was untrustworthy in their record keeping and acted in bad faith. I understand that they were recently penalized into billions and they are still having a myriad of legal problems and loss of account data with Target, etc but this behavior is not excused by a major bank. I hereby request that the JP Morgan-Chase been de-certified as a bank for the totality of malfeasances and because the bank has defrauded and inconvenienced its clients.

MORAL: Before you decide to pay back an overdraft, CALL Chase Bank and ask them if their computers can handle the payment at that time! This is all perfectly clear to me now. Their computers only do what is best for the bank, and not what's best for the consumer. BTW - If I hadn't caught it on my statement, they would have kept charging me the 19.5% for the rest of time.

Oh great! It is fine, you should do it Mr. Chase, but it is the SECOND TIME IN LESS THAN ONE MONTH. Actually, the card that I have now I didn't use it yet because I got the same problem 2 days before my trip. That time was a pavement company from Chicago getting money from my account.So, I have been a Chase client about 3 years, but I'm getting tired because they cannot investigate who is behind my account doing all of the transactions, and just keep canceling the cards and sending others.

By the time my money was put back they had charged me another $15 as an extended overdraft fee because my account was in the negative while I waited for my money to be returned. To top it all off they then charged me a $6 service fee because I didn't make at least 5 debit card transactions that month. After talking with them the only thing put back in my account was the fraud charge. Horrible customer service! They charge so many fees it's amazing I have any money left.

Incidentally, I have a Robo-signed loan that originated in the 2001-2007 credit extension as a refinance that dropped my fixed rate enough to hold it there. Chase has sent a UPS truck to my house twice monthly with refinance offers at 6.5% interest. They must think I would but the fact is the bank scares me to death, thanks to attempting a modification (ending in forbearance) with them. I sold everything of value and got roommates from Craigslist who robbed me blind to catch up on the payment and vowed to never sign another contract with this bank again.

Due to economy, I am trapped financially but hanging on. Truth is, I would not be eligible for refinance because my credit is shot. I feel like the bank is herding me into foreclosure. I've read enough stories to know when they reach out to you, they see a way to make what is yours become theirs. The safety net is gone. I had 20 grand down when I got in the place 14 years ago and I do not plan to lose it. At $650.00 a month, $811 with ins/tax, I could live here with strategically placed roommates even if I lost everything. But I cannot win with my resourcefulness if they cheat. Is there anyone seeing an intentional blockage against their making a payment at Chase Bank in California? Thank you.

What is the process like this? Do you think this is customer services? I beg to send this by e-mail because it can be much clear, but won't be acceptable according to your strange system. And even worse, one of your call handling guy keeps me holding more than 20 minutes after asking me doing that. And I could hear they make noisy around the phone between them. This must be intended because I am not good at speaking English, he think, so I should hang up the phone, and call again and talk to different person. I have had bad experiences on CHASE CS, and bad feeling. And very thanks for these bad feelings to CHASE.

She started yelling that I didn't make a payment, and so I very sternly told her to NEVER call me again. I said "Don't YOU ever call here again - this is harassment". She then yelled "I am going to close your account and put you into..... " and at that point I hung up on her. This is completely unacceptable behavior and I will not talk to anyone who treats me the way she did. That woman is never to call my home again or I will file harassment charges against her and the company. If they want to have someone call who will listen to me and treat me with respect then I will talk to them. But they are only allowed to call only when a payment is late, and they need to listen to me when I tell them I made a payment and have a receipt for it. But that specific woman is to NEVER, EVER call my home for any reason.

Also several years back after my dad died they took advantage of my 85 yr old mom and talked her into signing a investment after to find out she could not touch it for 12yrs. This was a big ordeal and very embarrassing. As I was closing my accounts all the employees were whispering like children. This bank get one big black star from me.

That didn't sit well with me and I was no longer motivated to put in the $38.41. On Friday morning a debit transaction for roughly $45 was posted to my account. I made a deposit at an ATM for $83, which left me which a balance of -$33.64. At 7am Saturday morning I received an alert for an overdraft fee for the $44 and change. They rearranged my ATM deposit placing it before the debit transaction so that they could charge me another overdraft fee. This is appalling!

You see, after hiring his new lawyer, the former one suddenly sent a new invoice with new charges but at that point, he had already been paid. Moving forward, CHASE did not cancel his card, therefore, permitting the former attorney to charge $3,000.00. As soon as he saw the charges, he disputed it with CHASE. After their investigation, they denied my husband. They stated that the attorney provided sufficient proof that the money was owed to him. Now, CHASE's tone changed toward us. My husband has proof of his call, proof that money is not owed and asked CHASE to review it again. They said no because it's out of their hands. That he needs to take it out with his attorney.

Here's the thing... My husband specifically asked his bank more than once to close his card because he was concerned that his now fired and resentful attorney would continue to charge him. They assured him that the card was no longer active but it was. It was and charges were made. Everyone in the recovery department was incredibly rude and condescending toward him. It was incredibly clear that due to his accent, they assumed that his mental capacity was one of a toddler. Not until I would speak with them (yes, them because we made several attempts) did their tone change. Not only did it change but they did a lot less arguing and blame placing. The worst one of all was Ira **. This is a person of no tact, class, intelligence or soul. He felt compelled to side with the attorney and relentlessly accused my husband of not doing right by his attorney.

He had the audacity to question my husband as to why he left his attorney in the first place. There was a lot of blame placing instead of problem solving. "So what you're saying is you want Chase to take responsibility for $3,000.00. That's a lot of money!" I would like for someone to pull the conversation we had with Ira and listen to it. Just listen. Tell me if it's okay for a bank to do this? Oh, but you better do it soon because according to Chase, any calls made are automatically deleted after 30 days. Do they think we're ignorant and futile beings?

Then when I was very ill twice, all they wanted to do was remind me of how many "occurrences" this would cause on my "record." They seem to be mostly concerned with only my production, and making them money, then they were with my health, even though I got so sick that I was almost hospitalized, and could have even died. Yet when I returned, I was told, "They don't want any more occurrences with me or they will write me up." As for the hostile co-workers, they tried to say it was my fault. Anyway, YES, this situation IS resolved for me...because I left! I do not need to hear from them an more. In 7 years of employment to them, all I was to them was a mere "number." That's fine. I thank the good Lord HE does not think of me this way! I wish them the best of luck. I will never return or do business with them again.

Original Review: Oct. 6, 2013

Chase Bank, to me, depicts the culture that existed thousands of years ago.... the culture of Egyptian slavery and bondage. It is my opinion that all Chase truly cares about (bottom line) is to get as much money as they possibly can out of their employees and their customers. It is also my opinion that they pretend to create a culture that says they care about their employees, and their customers too (offering benefits, vacation and sick time, etc.), yet only so you will stay and work for them as hard as you can... like a "slave". I have been asked numerous times to do a ton of overtime. Then as soon as production was slow, I was asked to leave early.

When it boils down to it, they could care less about you unless you make them a ton of money. Period. I think that goes for their customers as well as employees. Plus they are outsourcing most all of their jobs overseas. This is simply a sign of mere greed. Here is my solution to the problem I had with Chase: I realized (through reading Holy Scriptures) that we are called to serve a much, much bigger God than just money..... I finally reached the point when I woke up one morning, recently, and simply realized, "GOD is MUCH, MUCH bigger, much more powerful, and far more meaningful to me to serve and worship than Chase Bank".... especially when this employer has been making me feel so unhappy most of the time.

I trust GOD to take care of me and to find me a much better job than Chase Bank... a bank who treated me like a mere "slave" for so long. It was only when I realized this that I finally walked out of Chase. Thank God! As the Holy Scriptures say, "The love of money is the root of all evil." That is why this bank, in my opinion, has become such an evil company, and also an evil place to work. Fellow employees are also mostly very cruel. There was about four people over 7 years I met I felt I could really trust. Most fellow employees working at Chase love to gossip and are overall very "cut-throat," and competitive. You will NOT find a "family atmosphere" in this bank at all. I even experienced a few "hostile working situations" before I left. Yet the management just "blew it off" and did not care.

In fact, they actually blamed me, instead, for complaining. All I wanted was to work in a peace-filled, kind and courteous environment. Yet it never seemed to happen here. Someone was almost always causing trouble. I suggest with all my heart that you stay far away from Chase Bank as a job (unless you love money, greed, power and prestige!). If you are at all a kind and loving person, then this is NOT the right company for you! You need to be a mean, somewhat ruthless and even have a "bully" type mentality to enjoy working with Chase. If this is your thing, more power to you.... It's just not for me. There is more to life than Chase..... FAR more!!! I thank God I finally came to this awareness.... and left! Alleluia!

They want the person to come in with ID who requested that I deposit the check. That person is not anywhere in the vicinity and refused to acknowledge that Chase took the money. Anyway, Chase received the funds for the check, no problem. They are just holding on to the money without paying interest and are refusing to release the money after they deposited it in my account. Now, every time I go to a Chase bank, I have a problem cashing checks that are drawn on their banks. I am waiting for a letter saying that they took the money so I can file a complaint with the CEO, board of directors and Federal Reserve.

I have tried for 5 years to get my modification papers which Chase will not give me. Now they claim that I have a balloon payment due on 1/1/14. I can't pay it as it is a jumbo amt. I keep getting letters from them urging me to sell. I don't want to sell and according to my mortgage papers, my fixed/adjustable loan matures in 2037. I cannot get anyone on the phone who knows what to do or keep pushing me off to another line, and another until it goes dead. Then, if I'M up to it, I can repeat the whole process all over.

I've received letters from Chase stating that I am ineligible for any loan or modification. Now I am receiving letters stating I must let them know what I am going to do 45 days before the balloon is due. There isn't one person who seems to know what they are doing and I'M furious because I can't get any help.

When I asked the personal banker how I'd be able to get money out if according to them, I had negative money... He said, he did know! They had no answer and instead of helping me they tried to lecture me about balancing my book. I know I overdrew my account idiots! And then just cited the dates on the computer as if I had made it up. Repeating their trained "We process our transactions biggest to smallest when they come out on the same day." Well, they didn't come out on the same day, that's my point. So frustrating!!!!

I never had this problem when it was Washington Mutual. They processed transactions according to when they posted and you could always trust your online banking to show you what you have in your account. So, now I'm still in the hole even though my check would have brought me current including the overdraft fee that I TRULY owed back. I'm looking for a new bank.

Background...I am a widow, 63 years old, American citizen and unfortunately virtually all my close friends and all my family have passed away and I have no one to count on in an emergency situation. This is not very common, I don't think, but it happens to be true and my greatest nightmare has been as I have gotten older is that should anything go wrong, no one is here for me. This nightmare became reality yesterday due to Chase Bank and so many of the employees i was forced to deal with...from minimum customer service call center staff to the bank manager of the branch I opened my account.

The nightmare began when I phoned Chase Bank's customer service number which I was told is located in Texas. At least the employees I spoke to and the manager of my branch in San Ysidro, CA informed me the initial contact was made with Chase Bank. This was all over a charge on my Chase Visa Debit card that a Health Insurance Company continued for over a month to write me telling me they would credit my Visa card. They had never credited my card so I did what anyone would do. I called my bank, Chase, and I let this woman who answered know the situations. She said I needed to speak to a different department that would most certainly help me out. She was the last kind and normal person I spoke to during this half day ordeal.

The man I was connected to said that, sure, he could give me temporary credit to my Chase Visa card but that in order to do this, he would need to CANCEL my Chase Visa Debit card. Otherwise, he told me, it was all up to me to continue to make more and more long distance calls to this UK health insurance company and I had spent hours and hours and I had the emails to prove that this International Health Insurance company called Bupa International would NEVER give me my guaranteed refund. This man at Chase had such an unpleasant and uncaring attitude even after I had shared how important that I have this money. He just didn't care and suffice to say the fact that I continued to fail to get the money credited back to me meant I had not the money to get mandatory health insurance that is acceptable for my German residency which the Bupa agent assured me my policy was totally acceptable in Germany which was not true.

And in Germany without proof of acceptable health insurance, I would not be able to renew my official residency and this would classify me as illegally in the country and I NEEDED that money that Bupa always promised but it had been over a month and no credit and without that credit I could not afford to get proper insurance and very bad things could and often do happen to those who find themselves with an expired residency including being deported. And for me this was so horrible for this is my home and my cat is here and even if I wished to return to the US which I never wish to, I have not the funds to start up a new home such as first and last rent and furniture and all that goes hand in hand with moving and my cat could not come with me as I rescued him from a shelter. He was severely abused and it took such time and patience to get him to trust me. Seven other people had returned him to the shelter because trust me, few would have put up with what this cat did due to his abuse but he finally trusted me and only me and he is the only thing I have and this beloved cat of mine although he trusts me, will not get into a pet carrier and even I cannot pick him up and walk out the front door. This cat is most beautiful and loving and he would have had to have been put down, KILLED, because no way will he ever leave here and no other person will take him and for me to abandon him after growing to trust me...

Well, these are just some of the things on my mind when I phoned for help and I automatically figured this was going to be a normal banking experience which is neutral at worst. This man, he knew these things and made it very clear of a sort of "So what, I don't care about you or your problems". So I said, "No, No, No. You have NOT cancelled my Visa card, have you?" And this man said, "No I have not," and I said very slowly at least five times..."Do NOT cancel my Chase Visa Debit Card," over and over and over and over and I told him if he did that, this would be a death sentence for me as I had NO money but the money I get from my late husband's pension and that that money is on the first of each month direct deposited into my Chase bank account which is linked to my Chase Visa Debit card.

I made it so clear I was BEGGING that do NOT do this, do NOT do this. I have not one single penny right now. It is ALL in my bank acct and I am off to the market. I am hungry and I know it takes 6 weeks minimum for a replacement card sent to me here in Germany and I have NO ONE to help me if you cancel that card I will NOT eat. I will not be able to purchase much needed medicine. Do not do this, do not do this, and this man is getting really, really nasty like he is loving this control or power trip he is holding over me. I lost my temper with him and was quite rude to him for such a total LACK of customer service. I mean I know about working the phones at a customer service call center and irate customers are a built-in part of one's daily work life. I am NOT saying that it was such a good thing that I was extremely rude to this man. Still no matter what I said, what he did to me is so beyond my ability to comprehend.

I hung up on him and went to the market, bought a cart of groceries, gave them my Chase Visa Card and they would not take it! I am getting a real sick feeling in my stomach. I run to a bank ATM about 2 minutes from the market and attempt to withdraw some money from it. It refused to give me any money. I ran back to my apartment and immediately phoned Chase and told them this was a life or death situation. I spoke with the first woman and she said that this man told her that I had phoned and reported that my Chase Visa Debt card had been stolen and told him to cancel the card and requested a new one!

THIS man knew that I would DIE without that card. And now it is day two of no food. The US consulate will not give me any money. I have no way to get any money. My cat is hungry. I need medicine.

It is said constantly when one calls Chase bank that ALL CALLS ARE RECORDED and when I was transferred to his phone, there was another reminder that this call will be recorded. So okay, I tell them this man was very rude and he has deliberately made sure that I cannot continue living. I have NO ONE, NO ONE and I guess I could become a dumpster diver at 63 years old with a grave illness and not exactly in the sort of shape to be a dumpster diver and have very fragile physical condition and spend most of my time at home. I suffer severe fatigue and am unable to work outside my home as due to my health one day can be a "good" day, the next could be a day where I feel like I am having the worst case of the flu and this is chronic.

And all alone and now with no health insurance and not one penny. And not one single Chase employee was willing to do what virtually any person would do even for a total stranger or even someone one did not like so much. All I asked was to please Express a new Visa card to me overnight and take it out of the funds of my checking acct which has tons of money and they said, "NO. Sorry about that, this is not our policy." I said, "But I will starve to death. This is MY money. I am a good Chase customer. I am not exaggerating." And I said, "Look that man who cancelled my card, please listen to the recorded conversation and you will hear for yourself he is lying and that he intentionally wished great harm to come to me even DEATH for that is what I told him and he knew this. Please," I said, "LISTEN TO THAT CONVERSATION. Why won't you...since if you do, you will know this was a Chase error not my error unless being rude should be punishable by the death penalty."

Seemed logical to me. I know the phone jobs I have had. If I had ever even slightly been insulting to a customer, I would have been fired on the spot. If it was discovered that I had destroyed a customer's ability to survive and had told a blatant lie, I am sure that the police would be called but for sure that I would be fired and out the door before I knew what hit me. NOT THIS MAN. They said nothing and I begged and begged and, "NO, we are so sorry. We understand you must be upset but not a thing we can do. Give us your address and you will get your new card in SIX WEEKS!!!"

I am now so freaked out I then call the manager of the Chase branch I opened my acct in San Ysidro, CA and I was being as calm as anyone could be under the circumstances and he was most pleasant and said to me, "OH, don't worry. I will UNCANCEL your Chase Visa Debit card. Just give me about 5 minutes and I shall take care of it. So sorry. What is your phone number," and I gave him my Voip phone number, a MagicJack with a USA area code. And I waited and waited and waited and about 25 minutes later, this bank manager phones me back and says "SORRY, I cannot UNcancel your Chase Visa Debit card." And I thought this had been THE happiest moment of my life when he was so nice and I was so sure I would be fine.

But I was wrong and this man, when the people at the center in Texas said it was impossible for them to get my card working again, and here this BANK MANAGER tells me no problem. So I don't know what to do. Obviously this is discretionary. So I say then, "Please FEDEX me the card..." and he said, "Oh sorry, we don't do that. It takes six weeks." I am now so freaked out and the WAY in which all these employees are conducting themselves, I think, was equally horrifying. Not that I expect them to be as a close family member or best friend but the total ROBOTIC quality to the manner in which they spoke was disturbing NOT so much because I thought I should be loved by them but that they had NO appropriate effect whatsoever. They were as automatons as robots.

This was utterly shocking. Finally I think but not sure they tell me it will take two weeks to get to me. Another odd thing is that every single person at Chase I spoke to did not know that Germany is not part of the United States of America. I have dealt with other Americans who have the same idea that the entire world is the USA and if the USA govt continues to invade and spread "democracy" as seems to be the American past time murdering and invading, then this will be true some day but not today and not yesterday and they all just kept saying, "Oh just go to your local Chase Bank nearest you and you can pick up a temp card."

I realize this is the rule rather than the exception when it comes to how Americans perceive the world, sad as it is. So to them it would take just one day for me to get a new replacement card if I were not off somewhere in outer space as they seem to think Europe is would be a day or two at most. But not Germany, 6 weeks minimum. They all said then as I said somehow I got them down to two weeks. They were as people with no conscience. Just looking at this situation pretending to view this as some objective observer, this appears so over the top KNOWING that all they had to do was pick up the phone, call FEDEX and the card would be to me in two days MAX. Knowing that I would not eat, I would not be able to get my life-saving medicine, knowing I had more than sufficient funds leaves me in tears begging and begging and begging for them to allow me not to DIE and no interest in that man intentionally making it impossible for me to survive.

I do not exaggerate. I shall die. I won't eat. I just wish to share this with you. I wish I knew the name of this man who did this to me. I don't know what to do. They all cover up for their co-worker. Of course this makes sense when doing such a horrible job. I have done such jobs. They are so awful. I really find it hard to blame this man who was Black and what he has done has killed me and I just wished you to know. Not only some poor black guy from the sticks in TX did this but the BANK MANAGER at a middle class bank also knows that I was given a death sentence and this is okay with him. It is okay with everyone I spoke to there. This is my money. They sleep well.

To tell you the honest truth, if this is what this world has come to where people stand by the manager of a bank has a great deal of discretion as to what he can and cannot do. Think about it, folks. If the CEO of Chase learned that one of his branch manager stood by and did not assist an old vulnerable widow not with giving charity just giving her what was hers after another employee of Chase took it upon himself to deprive of this widow of her life, Do you think anyone would say to the bank manager..."Good job...Well done... You followed company policy. Sure she died and you did not break any company policies. You never cracked under her sobs and begging, no. Good man, You, I shall promote."

I am beginning to believe that if the CEO of Chase Bank were to read this story, he would immediately call that bank manager and CONGRATULATE HIM and give him a big raise. I do not wish to live in such a world. I welcome death as I shall be dead soon first due to lack of essential medicine and alongside being all alone with no food. So what do you think of this? You got a I HATE CHASE story to top this one!!! I never thought my end would be due to a bank where I was a good customer who would not do what anyone would do for just about anyone if they knew that it would take virtually no time to save me. Yet they certainly all enjoyed the several conference calls. Must be great fun and adds to the otherwise pretty boring daily grind of working in a bank.

Since then (8/8/2013) I am waiting for the check from Chase Bank. They did not use FedEx as promised. They used regular mail probably. I am paying penalties to the port for holding my container. I had to take a loan to pay my moving vendor while waiting for my money to arrive in the mail. My account is closed so I have no access to my information. As it stands now: account closed, no money from Chase, penalties because of delays in moving service, damage to my reputation, suffering of my family.

STAY AWAY AND BE AWARE. We had our mortgage with one company to which we made 1 mortgage payment and then it sold our mortgage to Chase, and then we made a transfer from BOA to Chase. We were for months trying to get the 2 payments reflected on our account, no chance, and we have tried through a lawyer and no way. After so much time and calls, we had one back but the second payment, it is taken from BOA account but not in our Chase Bank. And now I am having an account with them where they contacted me to say my account is considered dormant and it is said clearly that I have to either send a form or use debit card. I did both and again nothing. They said they did not receive the form and debit transaction will not be accepted till I send the form. Then after so many calls, they said that they would send me the form. I did not receive any form and on and on and on and on. These agents cannot wait to finish the call and no issue has been resolved. Now I have to travel 150 miles back and forth to the nearest branch hoping and praying that the issue will be resolved there. Stay away from this bank. JP Morgan made its empire by stealing and screwing people like me.

Try to cash your paycheck when you have had automatic deposit for many years. NIGHTMARE!!!!! SO what is done to your acct is this. ALTHOUGH YOU HAVE NO $ IN YOUR ACCT NAS-COLE JP MORGAN CHASE BANK KEEP TAKING $ FROM YOUR ACCT MAKING YOU OVER DRAWN & RACK UP OVERDRAFT FEES & PUT YOU FURTHER & FURTHER INDEBTED TO THEM (worse than a loan shark). If there is any one out there who is interested in a class action lawsuit please feel free to contact me snail mail, include email address and a bit of your HORROR STORY!!!! Mail to **. THESE PRACTICES MUST STOP.

Today 7/25/2013 I received a notification that the investigation has been closed and the transaction was found to be correct, i.e. not including the $700 that I am missing. Of course the temporary credit will be removed since by the bank's findings the money does not belong to me. I intend to ask for the evidence on which the claims department is basing their conclusion, and if I find the evidence to be insufficient, file suit in the Small Claims Court of Oakland County ($45 filing fee).

It took me 2 days to get through to the DOL and have the address updated. Finally, on Wednesday I speak with Chase customer service. They verify that address was updated and say they can send me the replacement card. Fantastic. So, I requested to have the card shipped express next day mail. The rep informs me of the fee, I agree. He advises me that because it was after 3 PM, the card would not arrive until Friday (today). So, I called this morning to get a tracking number to get an idea of what time FedEx would arrive, and the representative informs me that the card was ordered standard mail. I ask to speak with a supervisor, who after waiting on hold nearly 30 mins for, finally offers to ship it next day, but at this point still would not arrive until Monday because of the weekend, and she waives the convenience fee.

I may have saved the $17.50 for that charge, but their mistake is costing me far more in fees to my landlord for every day my rent is past due. To top it all off, the representatives, and even the supervisor, were rude and spoke very unprofessionally, and 5 out of the 7 representatives I spoke with could not even use proper English. It's like Chase holds hiring events in the middle of the projects and hires any schmuck with GED. Worst experience of my life. I cannot wait to get the card and withdraw all the funds for deposit into my personal account, so I never have to deal with that sorry excuse for a company ever again. I only wish I could send the card, once emptied, back to them so the representative that messed up my order could shove it up his **.

So after a few days, I waited and received the letter and walked into my branch on July 1st to get everything cleared up, only to be told that my account was closed. I was a bit aggravated by that, but after a while, I just accepted it and figured, "Okay, they can just cut me a check and I will be on my way." Apparently, it doesn't work that way. They need to go through a closure process with their back office, loss prevention, and other departments before even sending out my check. So I told the branch employee to start the process. He informed me that it takes 5-7 business days for it to be completed. What else can I do? So I waited...and waited.

July 5th rolled around, and I decided to walk back into the branch and talk to someone regarding my money. Apparently, what happened on July 1st was a REQUEST to get my money sent back to me, and after that's been approved, I can wait for them another several days before my money's actually sent out. Calls made to loss prevention on two occasions gave me various results and information, from my money being sent out, my money not being sent out, and it's being sent via UPS and will take a few days, to it's being sent out via USPS and will take 8-10 business days. ABSOLUTELY UNACCEPTABLE.

So I walked into the branch on July 8th, ready to go to war. After an hour in the branch, the employee decided to take it upon himself to follow this situation through to the end. July 9th, I walked into my bank to sign a notarized request to have my check overnighted to the the bank. July 10th, I got a call from that same employee that he's still waiting for approval. We are now 20 days in, and I have yet to touch the money that's mine and verified.

I called the bank and went through the claims process and after explaining how this transaction was an error, they stated I would receive a refund within 48 hours. After waiting two business days, still no refund. I called the claims department again and was told the same thing, wait 48 hours. Few days later, still nothing. I called the third time, now I was told they refused to credit my account until they had confirmation from the merchant. Shocking! It took me several calls to Chase over several days to prove the transaction was unauthorized. I finally had the merchant reverse the transaction and I called the Chase claims department to request a credit for the numerous fees on my acct due to this transaction and I was promised a reversal of the fees by the claims department, again in 48 hours and was told a new card would arrive in 10 business days.

I walked into a branch to withdraw funds from the ATM and the screen prompted an Alert to meet with a banker. I entered the branch and explained my ordeal for the past week to a banker. He attempted to assist my card issue and to the banker's surprise, he was prompted not to provide assistance until he spoke to the claims department. The banker was as surprised as I was! Upon calling the claims department, he was told my relationship with Chase was no more. I spoke with the claims department supervisor and was told due to my valid claims over the last six months, I was now considered to be a "liability" and our banking relationship was over. I asked if this is how they protect customers for reporting fraudulent charges made to their accts and he stated there was nothing they could do, even though every unauthorized transaction was truly unauthorized and I have had my card changed out several times over the years.

I inquired on what to do about the 2 direct deposits I had on separate Chase accts and they said I had 4 business days to figure it out! I inquired about the $400 in fees my acct was assessed since the unauthorized transaction and they said they would "look into it". Disgusting!!! The banker at the branch kept apologizing to me and shaking his head since it was beyond his control. It's a shame Chase will penalize a customer for reporting fraudulent charges! Is this the protection offered by Chase? And to only give a customer 4 business days to figure out direct deposits that have set up for some time is unnerving and shameful. I guess CHASE means having to chase your money around!! I will never refer a friend, family member or even an enemy to bank with Chase. I plan to spread the message on social media as well!

Of course, it is not normal and to state this made me very uncomfortable with our relationship because I have the past two years received check from the same person and the same account so to state it was not normal was not true. Risk management is not clearly doing their job and causing more undue stress added to my financial problems but had no problem taking care of themselves. I do have a choice understanding this but to state the reason is a character assassination. Nice way of stating “We want to make sure you didn't commit fraud.” I will get the money but they shouldn't have this right when we have protection both ways. Now I have $300 more in debt and they don't care. But when their jobs are to investigate and get paid for this and clearly don't do the job description lay before them, they should be reviewed and assured this doesn't happen to other valued and loyal customers.

The bank stopped the transaction and restricted my friend's account. They said it was a breach of security for my friend to accept tax refunds that are not in her name into her bank account. They closed out her account and mailed her a check with the funds that belonged to her. They initially told her that they would mail out all the funds including ours. Then they said they are going to return the money to the IRS 21 days after her account closes. Then they said all three of us must come into a Chase branch to claim the funds. When we explained that's not possible, they said my boyfriend and I can come into any Chase branch with two forms of ID and claim the funds. Then they said all three of us have to come into the branch or have the IRS recall the money.

We had the IRS do a trace of our funds in an attempt to recall it, but it didn't do much since the funds were deposited by Turbo Tax's bank (Santa Barbara Tax Products Group) and not directly by the IRS. Upon contacting Santa Barbara Tax Products Group, they said they cannot recall the money, so that too was a dead end. The last alternative we got from Chase Bank was for all three of us to visit the consular in our country with two forms of ID so that our identities could be verified and confirmation that we know each other. The rep from the bank said the consular agent is to call into the bank for a fax number or email address so copies of our IDs can be sent to them. She assured my friend that the embassy does provide such service and once this is done, a check will be prepared with the funds for me and my boyfriend.

All three of us visited the embassy on the 21st of June and we followed through with the procedure, EXCEPT the consular agent said she would not be able to call the bank and fax any information to them because that is not something they do. The chief of the consular section that handled our appointment notarized our documents with authentic stamps and seal to prove that she saw all three of us. To date, the bank still has our money in a suspended status and refuses to release the funds unless the consular agent faxes in the documents.

Yes, we all made a mistake (one we suffered from for three months), BUT it's to my understanding that the bank should have never accepted the transaction. They should have rejected it so they made a mistake too. Chase refuses to return the money to the issuing bank. They refuse to let my bf and I come claim our money and they won't accept our IDs unless the consular agent faxes them in. So I need some legal advise on how we can take legal action against Chase Bank. Please no lectures about we should have never used our friend's account. It's depressing enough.

When I asked them about this policy, they said that was in the agreement that I signed, that I agreed they wouldn't be held responsible for looking at any dates. Now, I am completely literate and I will admit it was my fault for not reading the agreement. However, I come from an area where there are a shocking number of individuals who cannot read. I said to them, "Why doesn't your staff explain this to people? This is something that can cause a lot of financial strife to the people who don't have a decent income." And I got no response. This is the reason people who are struggling to make it in this economy are having such a hard time. I made sure to mail in my check so it would get there on time, and I most definitely would have had the money for that particular check in the account before the due date. However, Chase is NOT responsible.

I was able to get the overdraft fees credited to my account for the complete unethical practice. However, I will be changing banks to a local bank that has assured me that "dates DO matter." I will also be making all of my 495 clients know that this is Chase's policy and that was their response, and strongly encourage them to bank with a RESPONSIBLE bank. In a small town, it really doesn't take much to make an impact in Chase's business and I'm making it a personal mission to make sure no other people get screwed for trying to be responsible.

I was a concerned parent and I didn't want her to have any problems. I called again to verify everything was good. I made a cash deposit that night and her funds were automatically available to her. Two hours after my deposit, they closed my account without any notification and when my daughter arrived in Italy, she was unable to withdraw any money. I called customer service with no help whatsoever. I was on for at least 2 hours, being put on hold, and being transferred to different departments.

My nightmare isn't over. My daughter is still on her trip without her money and Chase has not released my funds yet. How can CHASE in this day and age close my account within hours of my deposit, CASH deposit, and take over 24 hours to credit my account while my daughter is stranded?

I called that number to open a claim and was told that I would be credited within 12 hours. OK. A few hours later, I got an email with a letter saying that everything was processed completely and accurately. I called them regarding this, and they said that the recollection didn't show anything. I told them that I did not receive any cash back or credit for this, and they pretty much told me that it's not their problem. Thank you for stealing my money!

I asked them if they could review the cameras, and they said I would have to get a subpoena to do that. What happened to the days of we are the customers? Looks like I will be visiting the branch to close out all accounts today.

Chase chose not to lift a finger. Rather than investigate anything, they simply blamed Jennifer and sent the defrauded sum to collection. Their apparent reasoning, although given verbally as they have yet to put this in writing, is that because the criminals figured out Jennifer's PIN, she must somehow be part of the criminal enterprise. Jennifer, of course, contacted Chase's actions and sent them a formal claim, including a detailed affidavit. Chase never budged and Jennifer began to receive daily phone calls from a collection agency pressing her to set up a payment plan. As if things could not get worse, the Illinois Department of Employment Security recently wired a payment to Jennifer's "closed" account at Chase. Apparently pleased with their good fortune, Chase took from that payment all the money they believed Jennifer had defrauded them, sent her a check for the balance, and in a cold, check-the-box letter, notified her that her, "Charged off account is paid in full, no funds due. If this interests you, we would be pleased to provide detailed documentation, including Jennifer's affidavit and the contact info for the Indiana company whose checks were counterfeited. Many thanks."

My account is tied up. Not only is my time unimportant to your bank (spent trying to resolve your bank errors) but neither is a simple step of verifying funds from my account. How about setting measures that confirm the name of the account matching the check at least? I’m very skeptical that this has been a coincidence at this point. I demand an internal investigation of your process, of your employees making these types of errors, of your software's inability to catch such errors. This has to stop. If it has happened four times to me in the past two years, how many other victims are in the same boat as me?

I want to believe in your bank again. I even suggested to your representative closing this account and getting a new account number but was discouraged from doing so because of the inconvenience it may cause. Obviously that wasn't for my convenience. Can you explain how this keeps happening? What is the point in even having a dedicated account number when in my case it really doesn't matter? I deserve an answer and I deserve a promise that you would at least look into a better way of improving a flawed process for all the customers you have that experienced the same as me. I've googled and found there are others like me.

This is a very frustrating matter and it’s time to do something about it! I've even thought about reaching out to other victims I have found online to team up with me and go to the news about your problem. I don't want to have to do something like that. I just want the problem fixed. I don't want to have to type long drawn out messages to an automated system that probably will never be read. This is ridiculous. Oh and your 48 hour period to reverse the mistake stinks. You should really look into adjusting that, especially when there is proof like a check image in your system to simply reverse the issue. I can’t even close the account right now to avoid it from happening more. I’m told to wait it out! That is why this account is not my primary account any longer - I fear it being wiped out by your bank's error and my business matters being placed on hold till you can confirm that it has posted. Unacceptable!!!

P.S. I should send you guys the bill for my time and efforts in one discovering your errors, bringing them to your attention and then being a trooper during your waiting period for my money to be put back in my account. What is it that you guys call this type of transaction? Oh yea, a loan that you make billions of dollars off of each year when you loan out money. What are the current interest rates you charge on personal loans? I'll even beat your rate and give you guys a .5% discount. I'm technically loaning your bank money to cover other people’s checks until you can reverse your mistakes. I mean, you make money off my mistakes so I think that I should make money off of yours. Thanks for your concern!

The next month, my statement came. The minimum due was TWICE the normal. There was a $39 late fee AND my interest rate was now 29.9%! I called and the customer service rep and the lady read what sounded like a canned script saying that customers were advised months earlier that Chase would be taking over WaMu. I told her that had nothing to do with them not taking my payment and raising my interest rate, which made my minimum payment double and my account was closed. She was absolutely NO help. I applied for a loan a couple of weeks ago from another financial institute and was denied based on my credit report. I ordered my free report and found that I had two negative entries from Chase, one for mortgage and one for auto. Chase is feeling guilty. I went to write a review on Yelp and it won't allow you to even get onto their page. They know they've screwed a lot of people. I hope something can be done to help them. Chase SUCKS!

I immediately called the branch and asked them to investigate. I was told that the account was closed on March 19, 2009. Well, it turns out I was in Iraq, and my daughter was in OR. I came back from Iraq in September 2010. I have been dealing with OCC, Chase Bank, spending my time and energy in search of my safety box. All my valuables, my family heirloom jewelry was in that box. I was devastated. I finally filed suit against Chase in April of 2012, in Boston, Massachusetts. I started with an attorney, but soon after, I had to present myself as ProSe, since I could not afford it financially.

During the course of my investigations, we found out that my daughter's signature was forged to put us at the bank with a contract pointing to a safety box that was a stand-alone in the vault. Chase and its attorney kept insisting that my account was closed but could not provide any signature for surrendering the box. I am sure they have the signature, but it is not mine or my daughter's. It is Robo Signature, and they have been advised by legal counsel that it should not be provided, since it would incriminated Chase. Miraculously, the box was found on January 9, 2013. How could this be? They said my account was closed; they even provided computer printouts to prove this. WOW!

I, a single mother, former Math teacher, and a government auditor, have been using my sleep and relaxation time, to fight this. Yesterday, I was forced to sit in a mediation. I was disappointed at the process. After what I experienced yesterday, I, as an American, promise to see this to the end. I want to see justice. I want equitable recourse and punishment. How can we let the big corporations do as they please, because they are "ABOVE THE LAW?"

There will be justice. Those who have been living off of little people like me will know and experience justice, as our forefathers hoped and fought for. I am urging every American to take a stand in the face of these UNTOUCHABLE BANKS, including CHASE BANK, and demand justice. Please contact me with your story if you were wronged by Chase Bank at **.

May the truth and justice prevail.

The next morning, I did the math and I was shorted over a $100. I went back to the bank with my deposit receipt and am basically told I'm a liar. Supposedly, his tally came out correctly but I was only credited for $20 bills even though I had a hundred mixed in with them. I know that this is partly my fault but it's also theirs and I'm pissed. I'm not trying to scam anyone. I just want what's mine. One hundred dollars missing hurts us greatly and I'm pissed that nothing is being done. So I'm going to close my accounts today and I'm going to a local bank. Screw international banks. They never should have been bailed out!

The situation is I requested BofA to transfer fund to Chase account three or four times a month. BofA transferred money within 24 hours and I have proof. However, Chase took two, three on some cases, weeks to update the funds in my account and it's all cash. While my account getting is in service, I am making payments. However, due to lack of Chase Bank processing system, money doesn't get available on time so Chase charge me overdraft fee. I asked Chase customer service why they are taking days some time weeks to update my funds even though it's cash. Their return response is it's a Chase processing time. However, there is no fix or listed timeline when your money will be available. I asked why. Chase responded with another new story. Chase is playing very sneaky and technical terms with me and taking full advantage just because they can.

According to Chase customer service, I don't have contract with Chase for overdraft and monthly fee charges. So how come they don't charge me monthly fee? On other hand, they are charging me overdraft fee. Chase responded, "Sir, because you have deposited $500 or more every month." I asked customer service to open last year's statement where I have deposited thousands of dollars and they still charged me $10 monthly fee. So this story doesn't make any sense. I have done direct deposit last year in September 2012 and since then, I have not paid monthly fee or overdraft fee. In response, Chase offered me another new story explaining, "Sir, there are five different ways you can get charged overdraft fee" and he went on and on. It doesn't make any sense. I am really tired with this bank's customer service.

I spoke with at least 9 different customer service reps, also walk-in to Fremont and Mowry location branch. It amazed me that the more people I talk with, the more new stories I get to hear. My concern is which is a correct and true statement? Recently on the web, Chase customers have complained excessive unknown charges from Chase and how they are unhappy and dissatisfied. I believe that's what happened to me. Since Chase have upper hand, it seemed like they are using their power to make it best for their interest. Please be aware of Chase's terms especially now. It seemed like they are starting to bend rules and terms by taking advantage of people. Please ask for any necessary documents and understand Chase's hidden terms. I have paid about $150 in overdraft fees within the last two month just because Chase held my money for unnecessary reason and therefore I got behind in my payments. I will be closing Chase account.

Chase customer service I have spoken with: telephone banker Mr. ** (25 minutes), no correct response; telephone banker Mrs. Sandra (18 minutes), no correct response; telephone banker Mrs. Legina ** (15 minutes), no correct response; telephone banker Mr. Luise ** (35 minutes), no correct response; bank rep at 38980 Fremont Blvd, Fremont, Mr. ** (inside the bank for about 30 minutes), no correct response; telephone banker Mrs. Dulce **, manager (45 minutes), no correct response, story after story.

My second issue: Back in October of 2012, I booked a vacation for my husband and me to go to Mexico. I booked on Orbitz.com with my Chase debit card. The vacation was scheduled for February 2013. Upon our arrival to the hotel in Mexico, we were told that the hotel overbooked and that we would be taken to a different resort of equal ratings, etc. We were taken about 30 minutes further from the area that we paid to stay in, to a much less nice resort, with very few restaurants and one hour plus from any activity that we wanted to do. The hotel would not work with us, and since we were in another country without cell phones or any form of communication, we were stuck. When we returned home to the States, we tried to get our money back from the awful vacation. We contacted the resort, which is Mexico based, who already had our money and didn't want to refund us. We talked to Orbitz, who was our booking agent, and Orbitz refused to help us as well. So my last resort was to call my bank for assistance. Chase wanted nothing to do with this issue and refused to help us. They claimed to have filed a claim with the company, which of course got rejected. Chase chose not to fight for us and for what was right, which was very upsetting as a loyal Chase customer.

My last, final and biggest issue: My husband had some stock money that he decided to withdraw. We were told that it would take about 8 weeks until we received the check in the mail. On May 4, 2013, we received a check in the amount of $2,880, which was about the amount that we were expecting from the stocks. My husband was running errands when I received the check and he asked me to deposit it in our checking account. Upon making the deposit, I called the 800 number on the back of my debit card to confirm that the check has been deposited in my account and wanted to see how long I should expect until the check has cleared. The representative stated that it would take about 2 business days to clear, which means that by Tuesday, it should clear. I called again on Sunday and once again on Monday to see if the check had cleared yet. The representative said that it has not cleared but by Tuesday morning, it should.

Sure enough, Tuesday morning at about 3:00am, my husband received notification that the check cleared and the money posted to our account. Not only did we get the notification, but I contacted Chase myself via telephone to confirm that the check had cleared. I was told that it cleared and the money was posted to my account. This was great news, considering we had a few debts that we wanted to pay off. We paid a bunch of bills, as well as purchased groceries and some other things. Wednesday afternoon, I received notification on my Chase app that the check had been returned, and my checking account was negative almost $1,000. I immediately called the bank to find out what has gone on. I was told that the check came back to Chase, and that it had not cleared. Now, I don't work at a bank or in finance, and I only know that the check had cleared because that was what I was told by a representative of the bank that I put my detrimental reliance into.

After hours upon hours of phone calls by myself and my husband, we were told that the check we deposited was fraudulent. What! First of all, when the question was asked why they said that the check cleared and made the funds available in my checking account if they weren't sure that the check actually cleared, the response that I got back was, "Unfortunately, we made the assumption that the check would clear because it was a Chase check, but it didn't actually clear, so you are responsible for the funds, as well as nine overdraft fees to the tune of $34 a piece." Wow, just wow. So if this is a bank error and the bank that I pay to manage my money and protect me from fraud didn't catch this, then why and how should I be responsible? In my mind, if someone at Chase made an assumption or gave me a courtesy, as the representative stated, shouldn't the liability fall on Chase? Not to mention it wasn't until almost two hours into the phone conversation that the representative told my husband that the check was fraudulent. Shouldn't this have been the first thing that was said when we called?

That is not a small detail or something that should have been left out of the conversation. The whole reason that people use banks to hold and manage their money is because they have the resources to do so. I don't have a fraud department in my house and I have no way of knowing any of these things on my own that is why I have a bank and a reputable bank at that, one that is on my side and wants to protect me from things like this, not fight with me! After many painful hours, being passed from person to person on the phone, I finally contacted my attorney about this issue. I explained the entire situation and asked if I was in the wrong. He said absolutely not. This is something that Chase needs to take liability for and if it means that we have to move further with a lawsuit, then so be it. He recommended that I go to a local Chase branch and speak to someone face to face versus on the phone before any legal action is taken.

So, on Thursday of that same week, that is exactly what we did. We went to a local Chase branch, where we worked with the branch manager for several hours on this issue. During this time, she called multiple people, including her boss and someone at the Chase executive office. Every phone conversation began with the manager stating I need to get a credit issued for a bank error made on a customer's account, but to no avail. Every person that we spoke with said that part of their deposit conditions state that a check can be returned at any time, and the customer is solely responsible for all checks deposited in their account. The deposit conditions that everyone spoke of are a complete joke. It's about a 20-page booklet of completely unjust rules that no one about besides Chase employees. All customer service representatives and managers stated that although it was their error for releasing the funds, my husband and I would still be responsible for all fees as well as bringing our negative account into the positive.

Every representative that we were in touch with during this entire process openly admitted that releasing the funds into our account before they knew the check had cleared was a mistake, yet they are holding us, the customer, liable for the funds. I am not asking for the amount of the check to be paid to me. I just want what is fair. I want my account in good standing and I want Chase to take liability for this issue since it was 100% their mistake. I am doing everything I can and spending many hours of my time trying to get this issue resolved, but I don't seem to be getting anywhere. This has been a terrible process all around, and I just want to be treated fairly and respectfully as a loyal customer. This issue has yet to be resolved.

On Tuesday morning, I checked my bank account and was shocked to find that my account was overdrawn over $2000! I called the bank and they told me that they had approved 2 transactions that were made when my card was stolen and that they would not be refunding my money because the person had my PIN! My PIN was in my wallet because I am a very forgetful person and they tell me that I must have given it to this person to use my account. I now have no money and all my account is overdrawn and Chase is not even willing to look into the matter. I need something done about this asap. I have a kid to take care of and this was all my savings. What am I supposed to do now?!

Two hours later the teller called and said the Fraud Dept said that there are bad things on the internet about the judging agency! Imagine that! Bad things on the internet? I guess it doesn't matter if there are sufficient funds in the account? The teller asked me if I wanted to pick up the check. I said, "deposit it." She said that they would freeze all of the funds in my account for 10 days. I said fine, the check is good. Three days later, I got a letter from Chase telling me that when the fund clears, they were closing my account! Wonderful! I was going to close it anyway. I have my 2013 Pathfinder from the local dealership. Chase may have tried to take my joy away, but they didn't succeed.

Needless to say no card on Monday, so I called Chase again, where the customer rep proceeded to argue that it hadn't been 8 business days yet, it had only been 6. So I took her back to kindergarten, asked her to look at her calendar while I looked at mine, and we counted each day; and sure enough I was right, 8 days. At this point she proceeds to tell me if I needed a card more quickly, I should have asked to have it rushed 2-days shipping. When I inquired why that wasn't offered to me on my original call, she replied "It's our policy not to tell customers because it costs us more money to do rush shipments." I admit at this point I lost my mind and hung up.

Yesterday, I arrived home, checked the mail and still no card. So I called Chase again and explained what had been going on and again, was argued with that it hadn't been enough days and that I should wait until today because the card would absolutely be here. So then I told the rep, “Forget it, I don't believe you. I want a card 2-day'd to me so I'd have it before the weekend.” She proceeded to tell me she could do it, but she would recommend I just wait another day because the card would surely arrive by today. I told her “Absolutely not, order me the card to ship out in the morning via 2 days UPS.” She hesitantly agreed and ordered a new card for me.

So I get home today, still no original card and that made me wonder if the 2nd card shipped today as promised. So I call Chase for a 4th time this week to get the tracking number and what do you know, my request from last night hadn't been processed until this afternoon and did not get shipped today, but would go out tomorrow and arrive Monday - so another weekend with no card.

This wouldn't be a big deal if they could've just given me a temp card until my new one arrived. But because I opened my account 12 years ago in a different state, they weren't allowed to give me a temp debit card. No one could explain why that was, it just was. Needless to say, I will be opening an account elsewhere tomorrow which sucks because I now have to change all my auto bill pays and everything that goes along with a new account.

In short, Chase demanded my personal account log in info to verify my account. The alternate way doesn't work and would be impossible by most people to find implying that they really don't want you to use this method. I spent three days, over an hour on the phone, just trying to pay a bill I routinely paid. I am very concerned about their procedures as it is a set up for mass ID theft. Based on this, I will never use Chase Bank again in the future.

I ultimately spoke with Anna **, who assured me it would be resolved only after I wasted more time filling out paperwork to fix the error on their end. I faxed it to her attention at the number she provided 1-866-268-0064. She was to expedite this matter. I called back 2 days later and she still hadn't attended to it. She finally found all the paperwork and assured me it would be fixed. I spent 10 minutes on the line with her going over each sheet of paper to confirm she didn't misplace one of them. She confirmed receipt of all 6 pages including the voided checks. A month later, I logged into the account online. The issue is still not fixed. They applied half of the transactions to the correct year, so they obviously received the documents and just neglected to actually pay attention to all of the pages.

I called through and ultimately got to a call center, which refused to transfer me to a US representative. After 10 minutes, I was transferred to Tiffany. I asked to speak to her supervisor. She refused and said she could look into it. I asked that I just be transferred because I already had wasted several hours on this matter to date and didn't want to waste any more time. She wouldn't transfer me. After 12 minutes with her, verifying account information and looking at the information in the system (of which there are only 6 sheets to look at, 2 of which were voided checks), she didn't get any closer to resolution. I asked multiple times to be transferred to a manager. Her supervisor is Ana **. She won't answer her phone or return voicemail. I asked for Ana's supervisor and that person is apparently not in. I asked for that person's supervisor and was put on hold for over 30 minutes. Find a different provider. This is ridiculous.

After doing so I contacted them again and was astonished to learn they had arbitrarily rejected her POA. Trying to resolve this, I visited the Chase branch in Harker Heights, TX, again, dealing with the manager, Mr. **. I explained that this POA had been accepted by numerous financial institutions including Wells Fargo, US Bank, and USAA, as well as by the Federal Government. Mr. ** was completely professional and courteous at all times, but denied my request to speak to the Chase lawyers who made this decision and told me I had to work through him.

Fortunately my mother executed a comprehensive estate plan when she retired in 2003, and it had a separate Property Power of Attorney containing over 20 pages detailing every possible power and contingency. It had to be activated by statements from two physicians that she was incapable of handling her own financial affairs. We obtained these from her doctors and took the PPOA to Chase. This time, it came as no surprise when their lawyers again arbitrarily rejected her legal documents. Chase has never provided any written explanation of their decision, only a verbal statement to me by Mr. ** that her Powers of Attorney don’t follow their in-house format. They are unconcerned that their format was not available to my mother when she signed her POAs, that they never made them available at any other time, and that she is now incapable of executing them.

Those who don’t know me personally may be skeptical that any bank would behave like this. I’d be skeptical myself, so I’m ready to document every claim I’ve made on request at my email address below. I offer this because I want your help. I’m making it my mission to tell the world what Chase Bank is doing and keep anyone else from having their money turned over to the state by them. I’d be grateful if you’d pass this email along to everyone you know. In 2008 the U.S. Government proclaimed Chase too big to fail. Now Chase seems to believe they’re too big to serve their customers, or even to follow the law. I’d like to prove them wrong.

I cannot sell the property because my ex-husband will not be cooperative. I have been exceedingly willing to give back the property so they can remove my name from it, and so that the condo association for the property can have a paying occupant in it. I don't have the money to bring civil suit to remove my ex-husband, and the police won't do anything about it. Chase's lack of action to foreclose on the property is disgusting. Chase has closed my requests and the only person standing in the way of relinquishing the property is a person who is living there illegally. How can Chase allow this to go on? Chase is not the self-proclaimed company with a proven commitment to our customers, community and economy. If a family were struggling to make the mortgage payments, they would be out on the street by now.

In February 2012, the account magically opened back up. So I contacted my bank (M&I/BMO Harris) to verify my final payment that was made in March 2011. It was electronically verified that Chase Bank received the payment (they cashed my check). I sent Chase Bank the proof I had that this account was paid in full on March 17, 2011. I received a letter back stating they did a thorough investigation and that I still owe $49.49 plus all interest and fees. I believe I am being scammed. The phone number I was given to contact is 1-800-955-8030 at Cardmember Services. They want money. What should I do next to stop this unfair practice?

So this Chase phone operator called me to verify my transaction. I called Chase back to the number provided to make sure it's not a scam. The so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine. But after half an hour of interrogation in a sour tone, she wanted to call my other bank from where I had transferred some money into my Chase account. I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where I've been a customer for 15+ years).

It turns out that without me giving my password away, they couldn't verify the transaction. So after all the hassle and sour interrogation, I still must go in person to the branch! I am miffed for 2 reasons:

2. The woman called Virginia was extremely rude. She had an annoyed tone throughout the ordeal and kept telling me that she was doing me a favor. She also used a threatening tone to tell me that I would have to go to their branch in person if I wouldn't out with her rude behavior for longer (which in the end I have to do anyway!).

There are incompetent people everywhere, but Chase seems to take the prize in using them to waste your time.

I am very upset because I had to walk home over 10 miles because I didn't have money available. I'm missing my flight to Puerto Rico tomorrow because my card is restricted and I can’t pay flight 4698 7:45am, 12/30, in which I haven't seen my mother in over 3 years. I'm losing work time 7 days in which I'm stuck in Chicago. My rent is late, late car payment and I have no money to eat. I'm 60% disabled veteran and this has been the most stressful day I've ever experienced. The Chase employees I spoke with have no respect for their clients. I was very disappointed in the treatment I received. They were rude and unwilling to help, it was a huge inconvenience. How could they restrict me and stop my account when 20 minutes earlier I had access; this was heart breaking.

On 12/29 at 7pm, I spoke to supervisor Catherine. After I explained my situation and explained I had no way home, she was rude and said I’d have to figure it out. I told her she was rude and asked for her full name; she hung up on me. Luckily, the person that transferred me told me her first name. On 12/29, 7:15pm, I called back. I was freezing walking home and stressed out. I spoke with Cathy **, supervisor. She was horribly rude, said my account was restricted and why did I even open an account back up with Chase. She said that she wasn't going to do anything about this and that I would have to wait up to 30 days for a check to be mailed to me. She wouldn't even explain why they were doing this to me.

Finally at 7:45pm, I spoke with Alma, a manager. She was the only helpful person who was very apologetic, talked to me in a professional manner and didn't treat me like an animal. She wasn't able to solve the issue but did mention to come into the bank first thing Monday morning and see if the bank would expedite my money since it’s a direct deposit. This all happened to me the first time already when they closed my account and I had all types of late fees. I tried to give this bank another try and they pretty much could care less. This has to be by far one of the worst experiences that I have ever dealt with. Thank you for ruining my New Year. I will be reporting this to the BBB and see if there's a law suit that can be filed for what Chase has done to me that can’t be taken back.

The card has been declined for that reason three times in 18 hours. So, I called the number on the back of the card, only to find out that customer service is outsourced to the Philippines, where it is extremely difficult to understand them. She insisted that the information was correctly linked, even when I kept telling her it isn't. I asked for a supervisor who then told me that they are not authorized to make any changes (a completely different situation than the false information I had just been given). I'm not at all happy with businesses that outsource American jobs to increase their profits and avoid paying taxes, especially when the outsourced service is not authorized to do anything.

After Chase Bank allowed these fraudulent withdrawals to occur for a year, despite my repeated requests to close the account to prevent this from happening, they finally credited one of these accounts for less than one half of the fraudulent transactions that have occurred. Of course, the fact that Chase Bank applied this partial credit very clearly indicates that they are admitting that they allowed this fraud to take place. Of course, a full credit needs to occur with this account, as well as with the other accounts.

Chase Bank was presumably mailing statements to an incorrect address, and I was not allowed to view statements online as I have been in a remote area of the Philippines for the past 5 years, and Chase Bank had an old email address on file, which did not allow me to complete the online banking application, in order to view the account statements that were never mailed to me. Chase Bank never updated this email address to allow me to view online statements despite numerous requests to do so, until November of 2012. The bottom line is that Chase Bank owes me the balance of fraudulent transactions that they allowed to occur with respect to the account that they applied a partial credit to, and the same holds true with respect to the other accounts I had with Chase Bank.

If Chase Bank continues to refuse to return my money to me and forces me to litigate the matter, I am pretty certain that there are prior judgments that have been rendered against Chase Bank for them allowing fraudulent transactions to occur to their customers’ accounts, and I suspect that there are numerous other instances where Chase Bank has allowed this to occur, that have not been pursued by Chase Bank customers. So needless to say, I think the potential for a successful class action lawsuit is great.

They were so rude and unwilling to help me. I filed a police report and went back to another Chase branch where a very nice manager spent over 3 hours one morning making phone calls and helping me straighten things out. I was able to open a new account at Chase, and the fraud was removed from my name. That was in April 2012. Since then, there have been two instances where my credit card and debit have been charged for items at stores on the other side of the country for hundreds of dollars. The first time it happened, my card was being declined everywhere I went. They didn't notify me that there was anything wrong, just made it impossible to access my own money once again. I had to call to have them credit back the money and send a new card. This was really worrying.

The same thing happened just over a week ago, some charges being made to my card from some place in California. Again, my debit card was being declined everywhere I went. I called again, and sure enough, they canceled my card and didn't feel the need to notify me. They are supposed to notify me if there is any fraudulent activity. They refunded the money that was spent and said they would send a new card in 2-3 business days. That was close to two weeks ago. I called today very upset because not having my debit card is a huge inconvenience. I don't have a vehicle, and it's a long tram ride to the bank to withdraw cash.

I have online bills to pay and things to get done before I leave the country this week. They said they'd issue a new card and it should arrive Tuesday at the earliest, Friday at the latest. I am leaving for Australia on Thursday. I am absolutely livid. They should have sent the card next day. At the very least, it should have arrived in a reasonable time frame. They said there was nothing they could do to make it come any earlier. I will be going to Chase in person today to withdraw all my funds and move it to Wells Fargo. My friends who bank with Wells Fargo and Union are all very happy with the customer service and haven't had any experience with fraud. My one friend who banks with Chase had a similar experience as me and is no longer with them. I don't know why I have stayed with Chase for as long as I have, but I am very happy to leave them. It is a gross company.

The same day, I contacted customer service and I requested an explanation as to why my account was placed on a restriction status/frozen, and is on hold. The representative refused to give me an answer. Instead, he was very rude, impolite and said that the Chase Bank has the right to do whatever they want without customer's approval or knowledge. In addition, at that time I have a balance in my account in the amount of $1,063.59. I requested the representative to send me a check for that amount and his answer was the matter is under investigation and therefore I could not get money from my account. I have followed all the proper procedures and contacted my financial institution. I am shocked and disappointed that I was refused to get an answer.

I have been with Chase Bank for over ten (10) years. Very happy and proud with the bank, bragging to all my friends that Chase is the best bank to belong to. Now I have slap in the face. If Chase Bank decided to close/restrict or freeze my account, I think as a customer/consumer I should know the reason why. I had many transactions going on my account, for which I have scheduled payments. Unfortunately, the payments were stopped/returned even though I have enough funds on my account to cover the balance. Instead, I got charged with penalties, late fees and stop payments. I don't think that this is a fair business practice. I feel that Chase Bank has treated me as a criminal. I don't think Chase has been fair.

They should at least communicate this matter with me, especially. I know that I am not conducting any unusual or illegal activities and therefore I am demanding an answer as to why Chase Bank refused to provide me as to why my bank account was placed on a restrictions status and frozen, and could not get access to my money. I am unable to access my current account. I have spoken with customer service on many occasions and still cannot get any answer or resolution. I am very disappointed in the treatment that I am receiving from Chase with no compassion. I will be pursuing this matter with the Consumer Affairs, Better Business Bureau and State of New York Insurance Department. I will be pursuing this matter further.