Chase Online Banking

Chase Online Banking

 3.9/5 (190 reviews)
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Overall Rating3.9 out of 5
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About Chase Online Banking

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.

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Chase Online Banking Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 17, 2023

Atm denies me over and over of me trying to withdraw 200 from a balance of 1500. Without looking at receipts of the denials till days later when I'm missing hundreds. I see it says I took the money out. NEVER HAPPENED. Will update all after appt tomorrow.. be careful.

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Verified Reviewer Verified Buyer
Original review: April 26, 2023

I will never in life deposit a check into my Chase account ever. I deposited a check 4/22/23 to Chase making my deposit available 5/3/23 without making any funds available to avoid financial hardship. That's not a good bank and member relationship. I will advise anyone to not use this feature. Your funds will not be deposited as quick as you think. I was told by Chase in order to get my money quicker after trusting them to call my employer to retrieve a new check to cash it's nothing they can do but they are the ones holding my paycheck.

On the phone now with customer service after being cut off mid conversation I requested to spoke to a supervisor about the rep agent I am currently on the phone with. I am currently sit on hold for a total 5 mins and no one has enter the line. Music is still playing in my ear which I know the rep is listening. Customer service is not leaving a customer on hold for then one min before entering the line to say please hold while we still wait. Very unprofessional and rude

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    Verified Reviewer
    Original review: July 15, 2022

    I’ve been trying to make an urgent payment through the chase app and for some reason the payment was stopped. I then proceeded to call the customer service line which has business hours from 7am-11pm ET which is from my time zone and is still 7:30am and no answer has been received every time I try to contact the CS line it says to call back during normal business hours (7am-11pmet) which doesn’t make any sense. I find this very frustrating since they’re supposedly one of this country's biggest banking firms.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 25, 2021

    They always want to transfer you over to 3rd person so they can tell you no and customer not be mad at them. I got scammed more than a year ago. I tried and tried to file a claim and dispute against a scammer who paid me and disputed the charge and took his money back. Even when I showed all of the evidence they just couldn't help me and said the case was closed. When the money was reversed on my account the transaction had no details or option to dispute it was just greyed out with no info. I was so frustrated because once your acct is negative you cannot get any help. Everything directly goes to fraud department. They treat you like you are a fraud.

    I explained to them if there is no detail and it just say reversed credit due to dispute, for someone who have many transaction how would they even know who did it? Anyway I only had one. I asked I thought Zelle was final and it asks you before you send and how can this person dispute 1 week later and you return to them? One year later I am still getting phone calls from Chase asking about the balance. Of course I tell them I wish I didn't owe you guys. Can I file a dispute? I was just on the phone for 30 mins and she said she's gonna investigate and calls just drops. I hate my job if I worked there. I guess that's all banks. Nothing surprises me.

    6 people found this review helpful
    Verified Reviewer
    Original review: March 25, 2021

    I have been with Chase Online for over 4 years with excellent business relationship. They added a quick accept credit card feature which I decided to use. I have completed transaction between the bank and four of my customers but chase refuses to give me my money and stated credit Card accept is in a mandatory review for no reason!! I told them if they suspect fraud call the police or give me my money!! I’m running a business and need to pay staff with that money. They don’t care and I’m not sure I’ll ever see my money plus I need to process credit Card billing for those clients again this week and they will hold that money as well which is so strange to me. Come on Chase Bank, do better!!!!

    2 people found this review helpful
    Verified Reviewer
    Original review: March 10, 2021

    A couple of months ago, my account got locked due to some transactions. Have no idea what the transactions were! I called the number indicated, got a person that did not speak English that I could understand-"INDIA" then I called again and she told me to change the password "from the Philippines". Well there is no way that I could find to change the password as it keeps telling me that I am locked out. DOES MAKE A HAPPY CUSTOMER. Would like to make a payment - PLEASE UNLOCK THE ACCOUNT

    Everett **

    2 people found this review helpful
    Verified Reviewer
    Original review: Sept. 22, 2020

    Been trying to access my accounts. No way. It doesn't recognize my account number or me, or anything. "Customer service" ... I don't like in the US, cannot "pop in to any branch" or "provide a US cell phone number to receive a text." Chase has my money. I feel I am being held hostage by a bank that does seem to care or want to understand customer needs and rights.

    7 people found this review helpful
    Verified Reviewer
    Original review: Aug. 8, 2020

    The only thing that really bothers me about Chase is the online banking, from Friday till Tuesday morning I never know how much money is in my account because they do not update my account all weekend.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 24, 2020

    HERE IS A MESSAGE I SENT CHASE. IT IS SELF EXPLANATORY. I have an emergency. I need medication and need to reach someone immediately. Preferably a supervisor. There must be someone in charge even though it is Memorial Day weekend and there is limited contact because of the virus. But there must be someone in charge for emergencies. My account was closed because I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance. I am homeless and living in a shelter but am a lawyer. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly good. Of course the negative balance can be deducted.

    Validity of the check that was deposited can be easily checked with the head of the charity or the credit union it came from. I need emergency access to the funds. I have called many different Chase numbers. At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect. I called every other number I could find for Chase and they all had recordings saying they were closed. I am in a homeless shelter in San Diego and need medication urgently so need access to the funds. I am a lawyer and called the banking regulators yesterday but there was nothing they could do on an emergency basis. I plan to pursue a complaint and file a lawsuit against Chase that will cost them a lot more than $5000. PLEASE HAVE SOMEONE CONTACT ME RIGHT AWAY.

    11 people found this review helpful
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    Verified Reviewer
    Original review: Aug. 16, 2019

    I am really getting tired of banks charging so many fees like overdraft fees, insufficient fees, overdrawn item fees, etc. The other thing I don't like about this bank is they give you no options for three bank accounts that don't require a huge deposit. When I say huge I mean what about just accepting a $10 deposit. Don't ask for $1500 deposit or direct deposit to waive fees. Some of us don't have direct deposit companies to work with.

    5 people found this review helpful
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    Chase Online Banking Company Information

    Company Name:
    Year Founded:
    270 Park Ave
    New York
    Postal Code:
    United States