Chase Online Banking

My login attempts since Dec 13, 2018 have been loading slowly. Once it does finally load I may have to refresh again because the page is completely scrambled. I have tried logging in on other computers and I get the same result. It has been over a week and they still have not fixed this issue. It happens every day. Wasting my time is not acceptable.

Wow! Where do I begin... This past Sept. My online account was hacked by someone in Fla. The hacker opened up a liquid card account in my name through a Chase branch in Fla. He used said prepaid card to move money from my Chase account as well as to set up Google Pay so as to increase withdrawn amounts... more that Chase limits. On Sept. 26th hacker withdrew two $1000 cash amounts from my checking... As well, hacker must have sold my account info to other hackers. Several small amounts of cash were withdrawn from my checking...

The past 5 times I have attempted to log in to my Chase credit card account online, the page loads extremely slow! It takes almost 90 seconds for the page to load. I have tried logging in on other computers and I get the same result. PLEASE FIX THIS ASAP! It's such an inconvenience.

Got a mailer from Chase that offered $600 to open a checking and savings account. Being that I already had a handful of Chase credit cards I figured why not make some free money. So, I opened the accounts online and proceeded to add an external account to transfer funds into the new Chase accounts. After ACH verification I setup a couple of transfers and a couple of days later I find that my online account was suspended for suspicious activity. Called the banking and credit card customer support and they couldn't view or unlock my account. I was told to visit a branch in-person with two forms of ID to re-activate my account.

For the past 3-4 weeks I cannot access my online accounts. I continue to get an "update browser" notice. I sign in and the page does not load. I have had to change my password 4 times. I have spoken with numerous employees at different departments, and the end result is, nothing accomplished!! This is unacceptable, I have been a Chase customer for over a decade. Whatever change they have recently made, they need to fix it. I will notify the BBB and I encourage all of you to do the same!

Some time ago Chase, with warning, discontinued the mobile app for Windows OS. For a few years since then I had access to conduct transactions using the full website. Last week that all changed. Every attempt to log onto my account opens a page of advertising for credit cards and other Chase products. There is a menu option for "Sign In" but the same page continues to reload.

After reading all these negative reviews I felt I had to share my experience. I have been with Chase for 40 years since I opened my first checking account and have all my accounts, mortgage, credit cards with them. I was with them when online banking first came out and except for one small glitch 40 years ago when they first started online banking I have had no problems with them since then. I find the online banking system extremely helpful and got my brother to start using it now as he does not get out much. I am sure people have problems with them but without knowing all the circumstances of each situation its hard to know why. I would recommend Chase online banking.

I left BoA to come to Chase because they offered an incentive. Now I understand why they need to offer money to gain clients. I have had the worst online experience with Chase.com. It is not functional, it's full of errors, bugs, lack of basic online bank functionality, nonsensical process flows, it's difficult to get simple tasks done, and the list goes on and on. Something as simple as upgrading the cellphone on file. I had to call IT to get help. I have had to call customer help and consequently their IT department (because customer service could not help me), 3 times during the first month. That is completely unacceptable. On 2 occasions, they even asked me what browser I was using and suggested that I tried multiple browsers until I found one that works. What a joke.

Every time I got to log into my credit card account, site says password is invalid. Even when I change it and try and log in immediately after, it says password is invalid. I have software that keeps track of my passwords for each site. When I use the password saved by my PC, it says invalid. When I try and type it in, it says invalid. So basically it is invalid because Chase cannot keep track of my last password setting. As soon as I use my points, I will be canceling this card. Not worth the trouble dealing with these morons. Discover usually has the same categories for 5% cashback, and I never have trouble logging into my Discover account. Chase, thanks for the memories. Bye-bye!

My business Chase account got recently hacked. I submitted the claim, and the representative informed me that my account will be blocked, and I cannot use it online. I was given a phone number to call to restore the online access. When I called the number that lady informed me that I have to open the new account, since restoring the old one is impossible. Very unprofessional customer service, the lady was eating something while talking to me, and kept saying it is impossible to reopen. Chase allowed someone to hack my account and steal my money that I work for very hard, and now they go with the easiest route to just open a new account, that will be hack in the future for sure. I am contemplating moving all my accounts to a different, more secure and more friendly bank.

Avoid depositing your checks using Chase's mobile app. I deposited mine last Friday. I assumed it was like most banks or like American Express who gives you the option to access your funds that same day; however, I was wrong and Chase waited for my deposit to go through to inform me that I would have delayed availability of funds. Even though I made the deposit on June 22, 2018 they said my funds would not be available for use until July 3. Cash your check in person or with some other bank. I, personally, will never use Chase for another deposit.

Batting 1.000 on poor service across the board! They been hacked so many times that the entire world knows my information now, well before Equifax did. They didn't let people know. The online system is so bad, you must fill out a 20 question questionnaire to report troubles, but it is nonsense information, only shows Windows 8, Internet Explorer 6, and other information that is nearly a decade old now. Obviously, they don't use it, but they require this to communicate with them. The online system also doesn't work, nor does their tech support. I've sent numerous messages, screenshots, and information about failed reports and information showing last payment made (it doesn't) and whether there is a pending payment.

Chase bank has allowed $1500.00 to be taken out of our account without our consent. They cannot support any information why they let this happen. My husband has spent countless hours on the phone and two trips to the bank. We have been battling this problem since February. They put the funds in our account twice and twice taken away causing great financially difficulties and the stress is about to kill us. They will not take responsibility for doing this and have stated "sue us". This blatant attitude about our account is unbelievable. We want to close this account but have been told once this is done we no longer be able to resolve this. Which seems eminent that it's not going to happen. I hope this will make people aware about this horrible bank. If they choose to use your money they will and "sue" them if you don't like it.

Chase rolled out a new look for its online banking portal recently. Transactions are hard to find, editing bill payments does not work through certain links within the web page, and editing payments with multiple steps, the window defaults back to the top of the page each time so that one has to scroll back down with every step to find the transaction being edited. OMG! I'm switching to a credit union.

Upon reaching the login screen today, I was alerted by my Antivirus (Bitdefender) that there was a connection from a server at ** attempting to track my keystrokes. What is this? Do not tell me Chase has let their site be hacked again! When clicking sign in, the homepage redirects me to **. I'm hoping this site is official and not an interception as the domain is kind of fishy? Also, the tab name shows up as 'CUTIL-UND null null'. Seems like a strong lack of attention to detail or there is some maintenance going on that should be completed while the site is temporarily disabled.

I have been using Chase bank since a few years ago and it was going fine, that is until last year when they updated everything, now instead of using a password that I have been using before it keeps on saying invalid password, I have to change it every time I want to log on, I am getting sick of it. Each time I try to change it for the website it will direct me to the same page and make me go through the entire process again.

A rep for Chase bank, a multi billion dollar organization, told me that there is no communication between their auto loan and online automatic billing departments! Due to this isolation, if you select “No end date” for your automatic payments for your auto loan (assuming of course that means the payments won’t end until the loan is over), the bank will STILL charge you your monthly fee even AFTER the life of your loan has ended. It took me 55 minutes and 5 departments to finally get someone to confirm reimbursement of my money (10 business days later). This was a horrible experience. No business should be able to continue to charge me after a contract is over. When an auto loan is done, it should be communicated to ALL departments in the bank, especially the department handling payments for that loan. Chase bank will never get my business again and I will make sure that this review is shared with as many people I know as possible!

I know I was using the legit site, I have been for years with no problems but when I did have a problem I called the PC customer service line to get a temporary identification code (mind you, this number was listed on the site for this problem). At first it felt like business as usual, I needed to recover my account since my password changed and needed that temp code (I now am convinced I didn't change it on accident). After providing EVERYTHING they needed to help, my rep said his systems were "locked up" and he couldn't verify my PIN. Okay.

I am getting a bit disgusted with Chase. My original accounts were with WaMu and stayed when Chase bought them out. Lately, I am not sure what is going on but it seems to be falling apart at the seams!! I first noticed that fees were popping up that are not supposed to be there, causing wasted time to go into the back to straighten them out. Second, I noticed that balances were not accurate and then often sent an overdrawn alert when there was actually money in the account. Then they would do updates on a Saturday night!! What the hell is that??? People go out or need to use their debit cards and can't!!! These are all HUGE RED flags that this is all being farmed out overseas.

I refer my mother to Chase due to the fact that I never had issues with my own banking. My mom open an account and deposit half of her saving. Representative keep questioning my mom citizenship. She provided proper documentation and her SS number. Notify them that she is a US citizen born in the PR. The customer representative wrote the wrong address on her account and misleading my mom. My mom keep telling the representative the address needed to be corrected but the representative assure my mom that no reason to panic. That the address in PR is totally fine and no need to correct her information to open a new account.

The Chase website used to be my favorite. It used to be very easy to navigate, never any problems. However, the last few months have been horrible, always locked out, always have to change my password, customer service no help whatsoever. I must resort back to paper statements now as it is too stressful to continue to change my password every time I choose to check my balance or pay my bill. They need to take the advice of people that are complaining about their website and redesign it. Worst website ever...

I spent a frustrating 45 minutes on the phone with customer service trying to get help with the filter and search function. The service tech was telling me to navigate to places that I was not seeing. Eventually you elevated my call - when that person got on the phone the first question they asked me was what web browser I was using. I was using Microsoft's Edge - which is the default on the new computer. Turns out the new Chase website does not work well with Edge. Really? First, why not, since it is the default on new computers. Second, why isn't this the first question the first tech asked me. I loved the old app. Even told friends that they should switch to Chase because the website was so intuitive. This new website is not intuitive or user friendly, and the techs are poorly trained. I'm waiting a few more months to see if Chase fixes this system - if not I'm switching banks - seems a shame after 15 years and 6 accounts with Chase!

Using the Chase Online Mobile Banking app to deposit a check. First it rejects the image several times. I have the top phone camera made, an LG V20. Finally it accepted the image. Then it says, "We are unable to connect with Chase. Please try later. Thank you for your patience." I call their support. And they jerk me around. I have had too many problems with Chase. I am gone.

Just about every time I log into Chase Online it says I'm locked out and I'm required to create a new password. I use random password generation and a password manager so I know it's not me causing these lockouts. I've confirmed with others they're experiencing the exact same thing. When contacted, Chase technical staff will tell you absurd things like "clear your browser cache" and "log out completely". These are suggestions I'd expect from a high school student trying to fix his grandmother's PC, not professional IT staff who are allegedly experts with their system. Again, it's not just me experiencing this and Chase tech staff apparently are clueless. I'm pretty much done with them. I'll find some way to transfer my funds. This is not worth the hassle of banking with a broken system.

My family has been doing business with Chase for decades. Recently I opened an account to save money. A liquidation account. The minute I go to log on I get an alert saying my account is locked. I go to the bank to fix the password. They told me someone sent me money through Quick pay $5,000. Now I understood that people were allowed to send money to pay you as long as it's verified. They said fraud was committed. I didn't do anything. They said they wanted to investigate to see if the check sent to me was real. My friend owed me money but didn't say how much she would be sending. I didn't except anything from anyone. By signing my signature or calling in to accept a payment and it has nothing to do with me. Why am I being accused. Why would I wait 46 years to hurt my own self.

November 08 2016 I received a letter from Chase informing me that they will end its banking relationship with me and my wife. We had 2 checking, 2 savings, and 3 credit card accounts. We have been with Chase for many years. All of accounts were in good standing. Have not had any issues. I went to Chase. No one could tell me why they did this. January 12 2017 got another letter from Chase telling me that they would not handle my annuity contracts that they set up for me. Again with no reason that they would tell me. I will tell people to read the small print before you deal with Chase Bank. I will no longer have any faith in J.P. Morgan Chase Bank.

I have had a Chase credit card for over 20 years and loved the website. I did not receive paper statements as it was so easy to check transactions online. Until they changed the website for the worse. I hate, hate, hate the new website. It is impossible to find anything and has huge writing. All I can do with it is see the recent few transactions. The site is impossible to navigate. Really frustrating! Luckily I have the option of using another credit card instead of the Chase card. Bye bye Chase! I will consider using it again if they improve that website.

After 15 years of banking we were cut off by Chase. Our business account has $50k in the deposit account and they had just increased our credit to $100k. We paid $30k on the CC and then tried to use it and found the account to be closed. NO WARNING. Went to a branch and no one would tell us anything. We received a letter couple weeks later and still no explanation but that we needed to move money within a few weeks. It was very time consuming and daunting with all the automatic payments, etc. We have been doing everything online for years now. Chase even encourages and promotes online and now mobile banking. No more drive through and fewer employees.

Pending transactions/overdraft fees - This company provides online banking, which normally works out great until the collecting company does not collect in a timely manner. This leaves the customer blindsided when the pending transaction drops off, and then is re-submitted and collect it in real time. Especially if there is no longer enough money in the account to cover the transaction. On top of that, NSF fees are added. Chase has inadvertently made customers dependent on online banking, which is usually reliable. However, it is unfair for customers to be charged nsf fees on transactions that fall off of their account and then are resubmitted in real time. The customer should be notified when the charge drops off, before they receive the NSF fee. This is unfair and Unjust.

Chase banking is completely HORRIBLE! They close my account and they didn't give me no reason why my account was close! The didn't provide me with no information on what was going on! They told me, "Any money that I had left with me, was going be mailed by check. AS A CUSTOMER I HAVE THE ** RIGHT TO KNOW WHY MY ACCOUNT WAS CLOSE! What kind of company don't disclose the reasoning behind their actions! This is beyond ridiculous! I prefer everybody close their accounts with any banks, especially CHASE.