Chase Online Banking Reviews

I moved to a new state and opened an account with Chase within the last six months, it seemed convenient due to location availability. The absolute worst experience. They are just a generic large corporate bank and as a consumer I am treated like a number. Truly, unimpressed and will be closing my account. *This is my first negative review and I want people to have a clear picture.

Chase Online Banking is awful! I can't get logged into my desktop. It always wants to verify that it's me by opening the app but it never sends a push notification so I can get in. I open the app on the phone and try to get help. The phone number provided is just automated menu and at the end says office is closed and call back during business hours. I tried the chat and it's just a robo chatter that can't even help. It keeps giving the same number. I already called three times with no help. I just want to pay my bills Chase!! I need access to my money!

Hands down the worst customer support service/team on the planet. App's User experience is a dumpster fire. Nothing works in the app, not the message center, nor the external account feature and no one will help you. They will pummel you with the same automated message over and over.

Opened a Chase Online b\Banking account, then proceeded to setup direct deposit. 2 days later get email saying account restricted, needs to be verified. Called number and went through the verifying process, lady said all is good, give a half hour for restriction to be lifted. Well 1 day later I go on to check my direct deposit and it says I have no account. Called again. Guy said it's closed, that previous person I talked to did verify everything, and lifted online access but couldn't unrestrict account so it was closed. I don't even know what that means. Now I gotta go through all this hassle to get a new check issued if indeed it went to a closed account but there is no way knowing if check was actually deposited before account was closed until my company gets in touch with payroll.

Atm denies me over and over of me trying to withdraw 200 from a balance of 1500. Without looking at receipts of the denials till days later when I'm missing hundreds. I see it says I took the money out. NEVER HAPPENED. Will update all after appt tomorrow.. be careful.

I will never in life deposit a check into my Chase account ever. I deposited a check 4/22/23 to Chase making my deposit available 5/3/23 without making any funds available to avoid financial hardship. That's not a good bank and member relationship. I will advise anyone to not use this feature. Your funds will not be deposited as quick as you think. I was told by Chase in order to get my money quicker after trusting them to call my employer to retrieve a new check to cash it's nothing they can do but they are the ones holding my paycheck.

I’ve been trying to make an urgent payment through the chase app and for some reason the payment was stopped. I then proceeded to call the customer service line which has business hours from 7am-11pm ET which is from my time zone and is still 7:30am and no answer has been received every time I try to contact the CS line it says to call back during normal business hours (7am-11pmet) which doesn’t make any sense. I find this very frustrating since they’re supposedly one of this country's biggest banking firms.

They always want to transfer you over to 3rd person so they can tell you no and customer not be mad at them. I got scammed more than a year ago. I tried and tried to file a claim and dispute against a scammer who paid me and disputed the charge and took his money back. Even when I showed all of the evidence they just couldn't help me and said the case was closed. When the money was reversed on my account the transaction had no details or option to dispute it was just greyed out with no info. I was so frustrated because once your acct is negative you cannot get any help. Everything directly goes to fraud department. They treat you like you are a fraud.

I have been with Chase Online for over 4 years with excellent business relationship. They added a quick accept credit card feature which I decided to use. I have completed transaction between the bank and four of my customers but chase refuses to give me my money and stated credit Card accept is in a mandatory review for no reason!! I told them if they suspect fraud call the police or give me my money!! I’m running a business and need to pay staff with that money. They don’t care and I’m not sure I’ll ever see my money plus I need to process credit Card billing for those clients again this week and they will hold that money as well which is so strange to me. Come on Chase Bank, do better!!!!

A couple of months ago, my account got locked due to some transactions. Have no idea what the transactions were! I called the number indicated, got a person that did not speak English that I could understand-"INDIA" then I called again and she told me to change the password "from the Philippines". Well there is no way that I could find to change the password as it keeps telling me that I am locked out. DOES MAKE A HAPPY CUSTOMER. Would like to make a payment - PLEASE UNLOCK THE ACCOUNT