Chase Online Banking

Chase bank has allowed $1500.00 to be taken out of our account without our consent. They cannot support any information why they let this happen. My husband has spent countless hours on the phone and two trips to the bank. We have been battling this problem since February. They put the funds in our account twice and twice taken away causing great financially difficulties and the stress is about to kill us. They will not take responsibility for doing this and have stated "sue us". This blatant attitude about our account is unbelievable. We want to close this account but have been told once this is done we no longer be able to resolve this. Which seems eminent that it's not going to happen. I hope this will make people aware about this horrible bank. If they choose to use your money they will and "sue" them if you don't like it.

Chase rolled out a new look for its online banking portal recently. Transactions are hard to find, editing bill payments does not work through certain links within the web page, and editing payments with multiple steps, the window defaults back to the top of the page each time so that one has to scroll back down with every step to find the transaction being edited. OMG! I'm switching to a credit union.

Upon reaching the login screen today, I was alerted by my Antivirus (Bitdefender) that there was a connection from a server at ** attempting to track my keystrokes. What is this? Do not tell me Chase has let their site be hacked again! When clicking sign in, the homepage redirects me to **. I'm hoping this site is official and not an interception as the domain is kind of fishy? Also, the tab name shows up as 'CUTIL-UND null null'. Seems like a strong lack of attention to detail or there is some maintenance going on that should be completed while the site is temporarily disabled.

I have been using Chase bank since a few years ago and it was going fine, that is until last year when they updated everything, now instead of using a password that I have been using before it keeps on saying invalid password, I have to change it every time I want to log on, I am getting sick of it. Each time I try to change it for the website it will direct me to the same page and make me go through the entire process again.

A rep for Chase bank, a multi billion dollar organization, told me that there is no communication between their auto loan and online automatic billing departments! Due to this isolation, if you select “No end date” for your automatic payments for your auto loan (assuming of course that means the payments won’t end until the loan is over), the bank will STILL charge you your monthly fee even AFTER the life of your loan has ended. It took me 55 minutes and 5 departments to finally get someone to confirm reimbursement of my money (10 business days later). This was a horrible experience. No business should be able to continue to charge me after a contract is over. When an auto loan is done, it should be communicated to ALL departments in the bank, especially the department handling payments for that loan. Chase bank will never get my business again and I will make sure that this review is shared with as many people I know as possible!

I know I was using the legit site, I have been for years with no problems but when I did have a problem I called the PC customer service line to get a temporary identification code (mind you, this number was listed on the site for this problem). At first it felt like business as usual, I needed to recover my account since my password changed and needed that temp code (I now am convinced I didn't change it on accident). After providing EVERYTHING they needed to help, my rep said his systems were "locked up" and he couldn't verify my PIN. Okay.

I am getting a bit disgusted with Chase. My original accounts were with WaMu and stayed when Chase bought them out. Lately, I am not sure what is going on but it seems to be falling apart at the seams!! I first noticed that fees were popping up that are not supposed to be there, causing wasted time to go into the back to straighten them out. Second, I noticed that balances were not accurate and then often sent an overdrawn alert when there was actually money in the account. Then they would do updates on a Saturday night!! What the hell is that??? People go out or need to use their debit cards and can't!!! These are all HUGE RED flags that this is all being farmed out overseas.

I refer my mother to Chase due to the fact that I never had issues with my own banking. My mom open an account and deposit half of her saving. Representative keep questioning my mom citizenship. She provided proper documentation and her SS number. Notify them that she is a US citizen born in the PR. The customer representative wrote the wrong address on her account and misleading my mom. My mom keep telling the representative the address needed to be corrected but the representative assure my mom that no reason to panic. That the address in PR is totally fine and no need to correct her information to open a new account.

The Chase website used to be my favorite. It used to be very easy to navigate, never any problems. However, the last few months have been horrible, always locked out, always have to change my password, customer service no help whatsoever. I must resort back to paper statements now as it is too stressful to continue to change my password every time I choose to check my balance or pay my bill. They need to take the advice of people that are complaining about their website and redesign it. Worst website ever...

I spent a frustrating 45 minutes on the phone with customer service trying to get help with the filter and search function. The service tech was telling me to navigate to places that I was not seeing. Eventually you elevated my call - when that person got on the phone the first question they asked me was what web browser I was using. I was using Microsoft's Edge - which is the default on the new computer. Turns out the new Chase website does not work well with Edge. Really? First, why not, since it is the default on new computers. Second, why isn't this the first question the first tech asked me. I loved the old app. Even told friends that they should switch to Chase because the website was so intuitive. This new website is not intuitive or user friendly, and the techs are poorly trained. I'm waiting a few more months to see if Chase fixes this system - if not I'm switching banks - seems a shame after 15 years and 6 accounts with Chase!

Using the Chase Online Mobile Banking app to deposit a check. First it rejects the image several times. I have the top phone camera made, an LG V20. Finally it accepted the image. Then it says, "We are unable to connect with Chase. Please try later. Thank you for your patience." I call their support. And they jerk me around. I have had too many problems with Chase. I am gone.

Just about every time I log into Chase Online it says I'm locked out and I'm required to create a new password. I use random password generation and a password manager so I know it's not me causing these lockouts. I've confirmed with others they're experiencing the exact same thing. When contacted, Chase technical staff will tell you absurd things like "clear your browser cache" and "log out completely". These are suggestions I'd expect from a high school student trying to fix his grandmother's PC, not professional IT staff who are allegedly experts with their system. Again, it's not just me experiencing this and Chase tech staff apparently are clueless. I'm pretty much done with them. I'll find some way to transfer my funds. This is not worth the hassle of banking with a broken system.

My family has been doing business with Chase for decades. Recently I opened an account to save money. A liquidation account. The minute I go to log on I get an alert saying my account is locked. I go to the bank to fix the password. They told me someone sent me money through Quick pay $5,000. Now I understood that people were allowed to send money to pay you as long as it's verified. They said fraud was committed. I didn't do anything. They said they wanted to investigate to see if the check sent to me was real. My friend owed me money but didn't say how much she would be sending. I didn't except anything from anyone. By signing my signature or calling in to accept a payment and it has nothing to do with me. Why am I being accused. Why would I wait 46 years to hurt my own self.

November 08 2016 I received a letter from Chase informing me that they will end its banking relationship with me and my wife. We had 2 checking, 2 savings, and 3 credit card accounts. We have been with Chase for many years. All of accounts were in good standing. Have not had any issues. I went to Chase. No one could tell me why they did this. January 12 2017 got another letter from Chase telling me that they would not handle my annuity contracts that they set up for me. Again with no reason that they would tell me. I will tell people to read the small print before you deal with Chase Bank. I will no longer have any faith in J.P. Morgan Chase Bank.

I have had a Chase credit card for over 20 years and loved the website. I did not receive paper statements as it was so easy to check transactions online. Until they changed the website for the worse. I hate, hate, hate the new website. It is impossible to find anything and has huge writing. All I can do with it is see the recent few transactions. The site is impossible to navigate. Really frustrating! Luckily I have the option of using another credit card instead of the Chase card. Bye bye Chase! I will consider using it again if they improve that website.

After 15 years of banking we were cut off by Chase. Our business account has $50k in the deposit account and they had just increased our credit to $100k. We paid $30k on the CC and then tried to use it and found the account to be closed. NO WARNING. Went to a branch and no one would tell us anything. We received a letter couple weeks later and still no explanation but that we needed to move money within a few weeks. It was very time consuming and daunting with all the automatic payments, etc. We have been doing everything online for years now. Chase even encourages and promotes online and now mobile banking. No more drive through and fewer employees.

Pending transactions/overdraft fees - This company provides online banking, which normally works out great until the collecting company does not collect in a timely manner. This leaves the customer blindsided when the pending transaction drops off, and then is re-submitted and collect it in real time. Especially if there is no longer enough money in the account to cover the transaction. On top of that, NSF fees are added. Chase has inadvertently made customers dependent on online banking, which is usually reliable. However, it is unfair for customers to be charged nsf fees on transactions that fall off of their account and then are resubmitted in real time. The customer should be notified when the charge drops off, before they receive the NSF fee. This is unfair and Unjust.

Chase banking is completely HORRIBLE! They close my account and they didn't give me no reason why my account was close! The didn't provide me with no information on what was going on! They told me, "Any money that I had left with me, was going be mailed by check. AS A CUSTOMER I HAVE THE ** RIGHT TO KNOW WHY MY ACCOUNT WAS CLOSE! What kind of company don't disclose the reasoning behind their actions! This is beyond ridiculous! I prefer everybody close their accounts with any banks, especially CHASE.

I have been a loyal Chase customer for more than 2 decades. First they decide to drop app support for Windows phone, I got over it and switched phones. I had complained to them of the extremely slow response time of the new online banking website about 2 months ago. There has been no change in spite of the complaints about it all over the web. I'd rather have the previous website though not as modern looking at least it was fast. Now I am contemplating of switching banks just due to this inefficient "enhancement" to their customer's online banking experience.

I used Chase QuickPay one week ago for the first time, what a mistake! I typed in the wrong cell phone number and submitted the payment. I noticed the mistake immediately and called Chase who told me "don't worry. The phone number was invalid and the payment will not be processed." The next day I was short $600 and contacted Chase, they told me they could not help me and I should call the cell phone number myself and ask for the money back. DO NOT USE THIS PAYMENT METHOD, IT IS EXTREMELY FLAWED!! Even if you noticed a mistake, there is nothing that can be done. The person that I sent it has not returned my money ($600) and Chase will not help.

My father was recently sick in the hospital. He need to transfer money from his Chase to a son. Chase had no sympathy. The online services representing Denise was rude and very hostile. He was unable to receive his medication or pay his rent. He was very stressed and ill. And Chase repetitive made it very difficult to find a solution in these tough time. That representative will lose Chase billions and the possibility of total business shut down!

The new site is very slow. I now hate to log on to Chase.com.

This site is only good if you want to look up one item. If you want to use it extensively forget it. If this is indicative of the planning that Chase does for its customers look out! After being a client for over 40 years I will be opening my accounts with another bank. As on now I cannot determine which bills will be paid or when, unless I spend a ton of time on their site. Just how many millions did they waste on this when the previous version worked well. Or I know they wanted a site you could access with your smartphone. Too bad they did not have some intelligent device to help in the design.

I paid $40 to transfer $550 to a friend and the next day he still hadn't gotten it. The employee and the branch who initiated it said she didn't know why it was taking so long. I asked if there was still time to cancel it so I could do it western union instead. She checked and said yes and said she would have my $40 fee refunded and the $550 already subtracted from my account should be available back in my account shortly. About five days later I still hadn't received the $550 back, and about two days later my friend told me that he had just received an incoming transfer from me for about $500 (about $50 less than the original amount I had planned to send him). Chase instructed me to tell him "not to touch the money". A few days later I received a credit into my account for about $450 (another $50 short).

I now have 2 complaints with Chase online banking: 1 - Quick Pay: I tried to set up automatic payments for my rent. Several times the payment was cancelled. I called Chase and they advised they didn't know who cancelled. I verified that it was not cancelled by the recipient or myself. So I set it up again and another failure to send. So I gave up on this (I did manage to get 1 payment through but the continuing failures led me to cancel this undependable service).

I have the Chase Sapphire Preferred and the Freedom Unlimited 1.5% cashback cards. Before this new website I was able to see the breakdown of where I was earning my points each statement. I could see how many points were going to be applied to the next statement credit and because of that I could see when my 2 points per dollar were and were not kicking in. I was also able to see my total pending points that would tally up and be added to my statement at the end of the month. Now I cannot see this. It is so annoying to me that they would change this site. Before it seemed natural as you would log on and automatically feel oriented to the page. For some reason I feel lost every time I log on. I am 29 years old and feel that computers come naturally to me... So this is just frustrating. CHASE: PLEASE FIX THIS!!

I use the new online website to pay bill and it was a little bit different from the old website. Anyway, I thought I finished the transaction to pay credit card bills which I always do it on time. Apparently there is another button that I did not click to finish the transaction. A few weeks gone by and a Discover card statement came with a late fee of 27 dollars. I went back and checked my Chase banking activities and sure enough the debit did not show up. Such a hard lesson to learn and I have Chase to thank to.

Do not care at all for this new website. Not as easy to navigate through. Not very user-friendly for this old lady.

I did not like the change for the new Chase Bank design but I can understand it probably is more secure somehow. Because I am over 60 with not so good eyesight, the new design with the grayed out fonts are too hard to see, even magnified. The worst part is the navigation. And it just cost me big time. Because I use Bill Pay to pay monthly bills, including my rent each month, I recently had to make my July rent payment and thought it got sent as usual. However, my electric bill had a huge credit, and it turned out I somehow had sent them my rent payment instead of it going my rental office. How the heck did this happen??? I had to call the utility and they will send a refund as a credit card, which is pointless. I can only surmise it was user error...unless there is a glitch somewhere in this system and it will do this by mistake? Would be interested to see if this has happened to others.

I recently used Chase QuickPay to sell a pair of concert tickets I could no longer use. The buyer sent payment through QuickPay, which I accepted. After the payment was accepted, I gave him the tickets. The next day I got an email that said the transaction had been cancelled. When I called Chase customer service I was told that everything looked fine on their end and that it would just take a couple days to process and that I should receive the funds by Tuesday. I logged in again on Monday and saw that the money had been reversed with the note that it was cancelled. I called customer service and was told there was nothing they could do and that I shouldn't have used Chase QuickPay for the transaction. Apparently the other party had cancelled the transaction from his end later that same day.