Chase Online Banking Reviews

I sent $5,900 from my personal Chase checking account via wire transfer on March 12, 2024. The transaction was confirmed as completed. But on July 6, 2024, the funds were suddenly reversed from the recipient's Bank of America account, allegedly by Chase. Neither I nor the recipient ever filed a dispute. We were never informed, warned, or given any explanation. I contacted Chase many times and got no clear answers, no documents, and no help. Eventually, they closed my account. I have still not received a refund or compensation. This has caused serious financial stress. Chase has ignored my rights as a customer and refused to take responsibility.

Just opened accounts with them and of course it went smoothly because they want your MONEY. The ONLY reason I opened with Chase is because of the location to my house and I can walk there. I'll give them a couple years and see if they piss me off. As far as I'm concerned ALL banks are a necessary EVIL. Can't trust any them.

I banked privately with Chase for about 7 years before opening a business account with them. I told them upfront there would be a lot of cash transactions and deposits due to the nature of my business. I was told this would not be a problem. Great. After having the account for less than a year the child bank manager, I believe her name was "April," took care of one of my transactions. She was seething about me bringing in cash. She flat out told me "I think we should close your account." This troll of a manager was unhappy about my cash deposits. I was both amazed and dumbfounded. I called her supervisor, no response. I emailed him, no response. Shortly thereafter I did close my account there. I now steer all national affiliates away from using Chase Bank. And will continue to do so.

I moved to a new state and opened an account with Chase within the last six months, it seemed convenient due to location availability. The absolute worst experience. They are just a generic large corporate bank and as a consumer I am treated like a number. Truly, unimpressed and will be closing my account. *This is my first negative review and I want people to have a clear picture.

Chase Online Banking is awful! I can't get logged into my desktop. It always wants to verify that it's me by opening the app but it never sends a push notification so I can get in. I open the app on the phone and try to get help. The phone number provided is just automated menu and at the end says office is closed and call back during business hours. I tried the chat and it's just a robo chatter that can't even help. It keeps giving the same number. I already called three times with no help. I just want to pay my bills Chase!! I need access to my money!

Hands down the worst customer support service/team on the planet. App's User experience is a dumpster fire. Nothing works in the app, not the message center, nor the external account feature and no one will help you. They will pummel you with the same automated message over and over.

Opened a Chase Online b\Banking account, then proceeded to setup direct deposit. 2 days later get email saying account restricted, needs to be verified. Called number and went through the verifying process, lady said all is good, give a half hour for restriction to be lifted. Well 1 day later I go on to check my direct deposit and it says I have no account. Called again. Guy said it's closed, that previous person I talked to did verify everything, and lifted online access but couldn't unrestrict account so it was closed. I don't even know what that means. Now I gotta go through all this hassle to get a new check issued if indeed it went to a closed account but there is no way knowing if check was actually deposited before account was closed until my company gets in touch with payroll.

Atm denies me over and over of me trying to withdraw 200 from a balance of 1500. Without looking at receipts of the denials till days later when I'm missing hundreds. I see it says I took the money out. NEVER HAPPENED. Will update all after appt tomorrow.. be careful.

I will never in life deposit a check into my Chase account ever. I deposited a check 4/22/23 to Chase making my deposit available 5/3/23 without making any funds available to avoid financial hardship. That's not a good bank and member relationship. I will advise anyone to not use this feature. Your funds will not be deposited as quick as you think. I was told by Chase in order to get my money quicker after trusting them to call my employer to retrieve a new check to cash it's nothing they can do but they are the ones holding my paycheck.

I’ve been trying to make an urgent payment through the chase app and for some reason the payment was stopped. I then proceeded to call the customer service line which has business hours from 7am-11pm ET which is from my time zone and is still 7:30am and no answer has been received every time I try to contact the CS line it says to call back during normal business hours (7am-11pmet) which doesn’t make any sense. I find this very frustrating since they’re supposedly one of this country's biggest banking firms.