Chase Online Banking Reviews

Chase bank is the absolute worst bank. Do not open an account with them. All they do is hold every single check for days and days, Zelle doesn’t even instant transfer with Chase. Their customer service does nothing about it and always blames the other bank. It’s Christmas time and I have 3 checks being held for over 2 weeks and the money has came out of the senders account. Just ridiculous, I have a Bank of America account too and none of this has ever happened and all checks they even give partial if it takes a day to clear. Even walked into Chase branch with provided documents of the senders bank info with the money out of there account and nothing. They really screw you over, customer service sucks, Chase banking sucks, soon as I get my money I’m closing this account and never even accepting a Chase check from a customer!

Chase is such scam! They sell foreign currency much more expensive than it is real value. They robbed me for $400 on euros. DO NOT BUY FOREIGN CURRENCY FROM THEM!!!!! DO NOT BUY!!! People, go somewhere else or exchange currency in different country!!

Chase credit card and personal checking are good but chase business is the worst in the banking industry. Even I have had business account with Chase for many year, whenever I have new employees for direct deposit, ach payments are rejected. The verifying questions are absurd. They asked me a who was apt landlord more than 30 years ago. Recently, they rejected all my electronic transfers. I had to cut a checks, but even checks were put on hold for 10 day. I asked for reason, the rep told me it is privacy. I argued there is no such privacy between the bank and its customer. I requested speaking to his supervisor, and he hung up my phone. In two days, I had to call chase to release new employees more than 25 times. My account is clean and never have had any suspicious activities, but chase goes crazy. Jamie Dimon is ruining the bank.

I had 2 fraudulent charges on my account one was a check which was not my signature of even my check and since I had the check that was shown in my possession and it was blank that meant someone fraudulently made the check. That was arduous at best, having to speak with 3 people to get to the right dept. Then there was a bank charge that was also fraudulent that I disputed...same questions but then I was sent an email to finish the dispute and upload documents WHICH I NEVER RECEIVED OR HAD SINCE THE CHARGE WAS NOT MINE TO BEGIN WITH...HOW THE HECK CAN I UPLOAD A FILE THAT I DON'T HAVE...IT'S DIFFICULT TO DEAL WITH PEOPLE THAT GIVE THE WRONG NFORMATION...

I sent $5,900 from my personal Chase checking account via wire transfer on March 12, 2024. The transaction was confirmed as completed. But on July 6, 2024, the funds were suddenly reversed from the recipient's Bank of America account, allegedly by Chase. Neither I nor the recipient ever filed a dispute. We were never informed, warned, or given any explanation. I contacted Chase many times and got no clear answers, no documents, and no help. Eventually, they closed my account. I have still not received a refund or compensation. This has caused serious financial stress. Chase has ignored my rights as a customer and refused to take responsibility.

Just opened accounts with them and of course it went smoothly because they want your MONEY. The ONLY reason I opened with Chase is because of the location to my house and I can walk there. I'll give them a couple years and see if they piss me off. As far as I'm concerned ALL banks are a necessary EVIL. Can't trust any them.

I banked privately with Chase for about 7 years before opening a business account with them. I told them upfront there would be a lot of cash transactions and deposits due to the nature of my business. I was told this would not be a problem. Great. After having the account for less than a year the child bank manager, I believe her name was "April," took care of one of my transactions. She was seething about me bringing in cash. She flat out told me "I think we should close your account." This troll of a manager was unhappy about my cash deposits. I was both amazed and dumbfounded. I called her supervisor, no response. I emailed him, no response. Shortly thereafter I did close my account there. I now steer all national affiliates away from using Chase Bank. And will continue to do so.

I moved to a new state and opened an account with Chase within the last six months, it seemed convenient due to location availability. The absolute worst experience. They are just a generic large corporate bank and as a consumer I am treated like a number. Truly, unimpressed and will be closing my account. *This is my first negative review and I want people to have a clear picture.

Chase Online Banking is awful! I can't get logged into my desktop. It always wants to verify that it's me by opening the app but it never sends a push notification so I can get in. I open the app on the phone and try to get help. The phone number provided is just automated menu and at the end says office is closed and call back during business hours. I tried the chat and it's just a robo chatter that can't even help. It keeps giving the same number. I already called three times with no help. I just want to pay my bills Chase!! I need access to my money!

Hands down the worst customer support service/team on the planet. App's User experience is a dumpster fire. Nothing works in the app, not the message center, nor the external account feature and no one will help you. They will pummel you with the same automated message over and over.