Chase Online Banking

A couple of months ago, my account got locked due to some transactions. Have no idea what the transactions were! I called the number indicated, got a person that did not speak English that I could understand-"INDIA" then I called again and she told me to change the password "from the Philippines". Well there is no way that I could find to change the password as it keeps telling me that I am locked out. DOES MAKE A HAPPY CUSTOMER. Would like to make a payment - PLEASE UNLOCK THE ACCOUNT

I have been with Chase Online for over 4 years with excellent business relationship. They added a quick accept credit card feature which I decided to use. I have completed transaction between the bank and four of my customers but chase refuses to give me my money and stated credit Card accept is in a mandatory review for no reason!! I told them if they suspect fraud call the police or give me my money!! I’m running a business and need to pay staff with that money. They don’t care and I’m not sure I’ll ever see my money plus I need to process credit Card billing for those clients again this week and they will hold that money as well which is so strange to me. Come on Chase Bank, do better!!!!

Been trying to access my accounts. No way. It doesn't recognize my account number or me, or anything. "Customer service" ... I don't like in the US, cannot "pop in to any branch" or "provide a US cell phone number to receive a text." Chase has my money. I feel I am being held hostage by a bank that does seem to care or want to understand customer needs and rights.

The only thing that really bothers me about Chase is the online banking, from Friday till Tuesday morning I never know how much money is in my account because they do not update my account all weekend.

HERE IS A MESSAGE I SENT CHASE. IT IS SELF EXPLANATORY. I have an emergency. I need medication and need to reach someone immediately. Preferably a supervisor. There must be someone in charge even though it is Memorial Day weekend and there is limited contact because of the virus. But there must be someone in charge for emergencies. My account was closed because I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance. I am homeless and living in a shelter but am a lawyer. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly good. Of course the negative balance can be deducted.

I am really getting tired of banks charging so many fees like overdraft fees, insufficient fees, overdrawn item fees, etc. The other thing I don't like about this bank is they give you no options for three bank accounts that don't require a huge deposit. When I say huge I mean what about just accepting a $10 deposit. Don't ask for $1500 deposit or direct deposit to waive fees. Some of us don't have direct deposit companies to work with.

I never would have gone to Chase Bank, but they are located in my office building, but I'm glad they I did. This particular branch is self-service styled. If you need help there are tellers there to help you out. The ATM machines are state of the art. Taking money out but you need all $1 bills? You can make that happen if you wish.

I like people at Chase. They are very helpful/friendly. I have been with them for years. You can find a Chase Bank just about anywhere you go. They are a part of JP Morgan. They will help you with any type of a loan.

I am very happy with Chase. I have had no problems with their site. When asking questions they are excellent with follow through and getting back to me. They have new account types which are inexpensive.

While there are a few Chase banks in my area of New York I find I do most of my banking online. Their website is easy to use and has many easy to use features. For the rare times I need to enter a brick and mortar site everything is what you would expect from a good banking service.

Chase bank is one of the best I’ve ever dealt with, every time I call them the customer service rep are on top of every detail, they make sure my questions are answered and I’m satisfied. Also nice and polite while taking the call. I am very content with being a customer of Chase bank.