Chase Online Banking

I’ve been trying to make an urgent payment through the chase app and for some reason the payment was stopped. I then proceeded to call the customer service line which has business hours from 7am-11pm ET which is from my time zone and is still 7:30am and no answer has been received every time I try to contact the CS line it says to call back during normal business hours (7am-11pmet) which doesn’t make any sense. I find this very frustrating since they’re supposedly one of this country's biggest banking firms.

They always want to transfer you over to 3rd person so they can tell you no and customer not be mad at them. I got scammed more than a year ago. I tried and tried to file a claim and dispute against a scammer who paid me and disputed the charge and took his money back. Even when I showed all of the evidence they just couldn't help me and said the case was closed. When the money was reversed on my account the transaction had no details or option to dispute it was just greyed out with no info. I was so frustrated because once your acct is negative you cannot get any help. Everything directly goes to fraud department. They treat you like you are a fraud.

I have been with Chase Online for over 4 years with excellent business relationship. They added a quick accept credit card feature which I decided to use. I have completed transaction between the bank and four of my customers but chase refuses to give me my money and stated credit Card accept is in a mandatory review for no reason!! I told them if they suspect fraud call the police or give me my money!! I’m running a business and need to pay staff with that money. They don’t care and I’m not sure I’ll ever see my money plus I need to process credit Card billing for those clients again this week and they will hold that money as well which is so strange to me. Come on Chase Bank, do better!!!!

A couple of months ago, my account got locked due to some transactions. Have no idea what the transactions were! I called the number indicated, got a person that did not speak English that I could understand-"INDIA" then I called again and she told me to change the password "from the Philippines". Well there is no way that I could find to change the password as it keeps telling me that I am locked out. DOES MAKE A HAPPY CUSTOMER. Would like to make a payment - PLEASE UNLOCK THE ACCOUNT

Been trying to access my accounts. No way. It doesn't recognize my account number or me, or anything. "Customer service" ... I don't like in the US, cannot "pop in to any branch" or "provide a US cell phone number to receive a text." Chase has my money. I feel I am being held hostage by a bank that does seem to care or want to understand customer needs and rights.

The only thing that really bothers me about Chase is the online banking, from Friday till Tuesday morning I never know how much money is in my account because they do not update my account all weekend.

HERE IS A MESSAGE I SENT CHASE. IT IS SELF EXPLANATORY. I have an emergency. I need medication and need to reach someone immediately. Preferably a supervisor. There must be someone in charge even though it is Memorial Day weekend and there is limited contact because of the virus. But there must be someone in charge for emergencies. My account was closed because I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance. I am homeless and living in a shelter but am a lawyer. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly good. Of course the negative balance can be deducted.

I am really getting tired of banks charging so many fees like overdraft fees, insufficient fees, overdrawn item fees, etc. The other thing I don't like about this bank is they give you no options for three bank accounts that don't require a huge deposit. When I say huge I mean what about just accepting a $10 deposit. Don't ask for $1500 deposit or direct deposit to waive fees. Some of us don't have direct deposit companies to work with.

I never would have gone to Chase Bank, but they are located in my office building, but I'm glad they I did. This particular branch is self-service styled. If you need help there are tellers there to help you out. The ATM machines are state of the art. Taking money out but you need all $1 bills? You can make that happen if you wish.

I like people at Chase. They are very helpful/friendly. I have been with them for years. You can find a Chase Bank just about anywhere you go. They are a part of JP Morgan. They will help you with any type of a loan.