Chase Online Banking Reviews

Always friendly and knowledgeable Reps. Never been turned down and the wait time for service is excellent. Fair banking practices. Reasonable timing in receiving cards and such to continue on with life. The best bank out there. I'm very pleased and thankful to be a part of Chase. They are eager to help.

I've been with Chase for many years for banking, credit card, checking. Online I can review my accounts, transfer money, make payments to anyone, deposit checks electronically. I can review my credit score free. Customer service is excellent.

I personally use Chase online bank as the only online banking that I have. Compared to traditional banks it is about the same from the standpoint of availability for internet access, customer service, and those types of services. The biggest drawback is when I need to withdraw funds outside of a payment through online bill pay it is more difficult because mine does not have an ATM and/or debit card that lets me do that. So, I mainly use it as an account for saving for an emergency fund.

Every time I try to sign into the Chase app it says my username & password can't be found. Have to reset my password every week. This is the worst banking app ever. About to leave this bank. I save my password. The app turns off my security settings every time I try to log in. When I try to change my password, it won't accept half the passwords I try. Hate Chase!!!!

Tried to login tonight from 3 different sources with no success. What is up. I had no problems a few weeks ago. Yes I tried different browsers as well. How do you do your banking if the site loads but cannot be logged into?

Don't use their ATM for deposit for money or checks. They have 3 party ATM. They cannot get in there. I deposit a 6000,00 check today. The ATM eat my check. They will not help you. They will not give you a credit. They will be happy to be a smart** on the phone then will tell you it take 10 to 15 days before they make it right maybe.

I initiated wire transfers and each time my account was suspended because they were concerned about fraud. Ok, I’ll give them that but why keep suspending the account after the first wire transfer and identify was verified via telephone? So, on the second wire transfer they suspended the account again and now they’re requiring me to go to one of their branches (which is not local to me) and provide “photo identification” to really prove that I’m the account holder. Wtf? How is it any different providing them my social security number, birthdate, and other personal information that I would, as an account holder, only know relevant to my account. Anyone can forge an ID and a picture so how will they know if it’s really me whether I personally go into one of their branches or not. I understand they’re concerned about fraud but this is way over the top and absolutely ridiculous. After this, I will be looking for another bank.

Locked my account due to I was setting up autopay for 3 months ahead. I was told I had to go to bank and show them that I had the funds for another bank before my account would be unlocked. I went to the bank. The banker associate called Chase and my file was pulled up and it was requested I had to open app from another bank so she could see my balance. I was so mad and I have VM from Chase exec that, that is not standard Practice. How could the bank lose money by me setting up 3 months of transfers to pay my mortgage? If I don't make a payment I get hit with a late fee so me having to prove I have over 3,210 in another bank is ridiculous. The banker wanted to see my phone. I was, "NO! You aren't looking at my purchase! You can see the total in the account without taking my phone. I do have the VM from bank executive."

Trying to do the same banking I do every month but for some reason this month, there's an issue with it. Seems like no one knows how to solve it. Was told 4 times it's been fixed but has not been. There's no responsibility from any of the people I've been talking too. And forget the call centers, they just read off a script and are of no help. There have been a handful of helpful people but mostly not. Think it would be better to take your banking elsewhere. I know I'm thinking about doing that. Other banks don't seem to have these issues.

I have always been pretty poor and have yet to even get a credit card of any kind so I don't know how much my review will matter. I wanted to put it out there though that using my direct deposit and the basic online functions (just to check my account, and maybe once every three years or so use the quick-pay feature to transfer money to somebody) for my debit card have not been problematic in the many years I've been with Chase (at least eight?). I've only overdrawn my account a few times and they are always quick to reverse the charge for me due to my good standing. I've never had any problems logging into the site or having it display incorrectly from any computer or browser I have used.

After years of using the Chase Credit Card Ink App, Chase sent me an email stating they were retiring the Ink App. This is what I have relied on for my small business taxes for years. The app allows you to tag all your credit card purchase with your own tags and upload receipt. Chase has not offer any solutions to the problem that they are causing small businesses by offering a product to use with their credit card and then just deciding to remove the feature that they offered. This is not acceptable. Now that they do not want to offer this feature, I will be looking to move both my business credit cards and my personal. I only do business with companies that care about the customers.

I have repeatedly tried to access Chase Online Banking for my two Chase Freedom credit cards. When I log in, it produces an overlay screen asking for a new email or to confirm existing email. No matter what choice I select, whether I confirm my existing email (which is valid) or enter a different email (which is also valid), it then goes back to the same screen and does not let me into my account. I had to pay this month's bill manually by phone. Chase, you need to fix this rather annoying "feature" of your broken website, thanks!

As other mentioned, Chase has a serious problem with recent promotion offering $600 for new account opening. I have been with Chase for over 20 years, using their credit cards and auto loan products. Last week I was offered $600 for opening a new account and I foolishly proceeded to open it. As with others here, I opened the account and set it up to be funded from my bank account that I've Been using for all those years to pay my Chase credit card and auto loan bills. Everything went well. But when I wanted to log in, my online account was locked, including all my credit cards and my new bank account. No one could tell me anything except advising me that the only way to deal with that would be visiting Chase local branch. We only have ONE local branch in Boston Area and it is 35 miles from me.

Having had two Chase credit cards, Freedom & Sapphire, which I enjoyed the online experience for many years, I was seduced by an offer from Chase to open a Checking & Savings account. After opening the accounts, I attempted to transfer money into them by linking to my current bank & my Fidelity account. Everything seemed to be going smoothly. Next day, when I attempted to log on to my Chase account to check on the status of the transfer, I was LOCKED OUT. Calling up, I was directed to a noisy line (both of us had to ask the other to repeat our questions/answers) where someone tried to verify my identity, & I failed. How can I fail if I know the UID and password for my account! Now my only option is to travel to a branch. Chase only has ONE (1) BRANCH open in MASSACHUSETTS! The only thing that I did wrong was to fall for the scam effort to get me to open another account. If I wanted to go to a branch of a bank, I would pick a local one.

Banner takes up 30% of screen, has transposed lettering over itself, can only see about 3 transactions at a time in remaining space. Try searching for recurring - never heard of it. Regional bank look.

Like others here I've had same to similar issues logging into my online account. At least 3-4-5 times a month logging in takes FOREVER IF AT ALL. Today NOTHING. Sends me to a blank page. My only reason for leaving Bank of America was Chase's 300.00 reward for opening a checking. BIG REGRETS. If switching back wasn't such a pain I would in a minute.

My login attempts since Dec 13, 2018 have been loading slowly. Once it does finally load I may have to refresh again because the page is completely scrambled. I have tried logging in on other computers and I get the same result. It has been over a week and they still have not fixed this issue. It happens every day. Wasting my time is not acceptable.

Wow! Where do I begin... This past Sept. My online account was hacked by someone in Fla. The hacker opened up a liquid card account in my name through a Chase branch in Fla. He used said prepaid card to move money from my Chase account as well as to set up Google Pay so as to increase withdrawn amounts... more that Chase limits. On Sept. 26th hacker withdrew two $1000 cash amounts from my checking... As well, hacker must have sold my account info to other hackers. Several small amounts of cash were withdrawn from my checking...

The past 5 times I have attempted to log in to my Chase credit card account online, the page loads extremely slow! It takes almost 90 seconds for the page to load. I have tried logging in on other computers and I get the same result. PLEASE FIX THIS ASAP! It's such an inconvenience.

Got a mailer from Chase that offered $600 to open a checking and savings account. Being that I already had a handful of Chase credit cards I figured why not make some free money. So, I opened the accounts online and proceeded to add an external account to transfer funds into the new Chase accounts. After ACH verification I setup a couple of transfers and a couple of days later I find that my online account was suspended for suspicious activity. Called the banking and credit card customer support and they couldn't view or unlock my account. I was told to visit a branch in-person with two forms of ID to re-activate my account.

For the past 3-4 weeks I cannot access my online accounts. I continue to get an "update browser" notice. I sign in and the page does not load. I have had to change my password 4 times. I have spoken with numerous employees at different departments, and the end result is, nothing accomplished!! This is unacceptable, I have been a Chase customer for over a decade. Whatever change they have recently made, they need to fix it. I will notify the BBB and I encourage all of you to do the same!

Some time ago Chase, with warning, discontinued the mobile app for Windows OS. For a few years since then I had access to conduct transactions using the full website. Last week that all changed. Every attempt to log onto my account opens a page of advertising for credit cards and other Chase products. There is a menu option for "Sign In" but the same page continues to reload.

After reading all these negative reviews I felt I had to share my experience. I have been with Chase for 40 years since I opened my first checking account and have all my accounts, mortgage, credit cards with them. I was with them when online banking first came out and except for one small glitch 40 years ago when they first started online banking I have had no problems with them since then. I find the online banking system extremely helpful and got my brother to start using it now as he does not get out much. I am sure people have problems with them but without knowing all the circumstances of each situation its hard to know why. I would recommend Chase online banking.

I left BoA to come to Chase because they offered an incentive. Now I understand why they need to offer money to gain clients. I have had the worst online experience with Chase.com. It is not functional, it's full of errors, bugs, lack of basic online bank functionality, nonsensical process flows, it's difficult to get simple tasks done, and the list goes on and on. Something as simple as upgrading the cellphone on file. I had to call IT to get help. I have had to call customer help and consequently their IT department (because customer service could not help me), 3 times during the first month. That is completely unacceptable. On 2 occasions, they even asked me what browser I was using and suggested that I tried multiple browsers until I found one that works. What a joke.

Every time I got to log into my credit card account, site says password is invalid. Even when I change it and try and log in immediately after, it says password is invalid. I have software that keeps track of my passwords for each site. When I use the password saved by my PC, it says invalid. When I try and type it in, it says invalid. So basically it is invalid because Chase cannot keep track of my last password setting. As soon as I use my points, I will be canceling this card. Not worth the trouble dealing with these morons. Discover usually has the same categories for 5% cashback, and I never have trouble logging into my Discover account. Chase, thanks for the memories. Bye-bye!

My business Chase account got recently hacked. I submitted the claim, and the representative informed me that my account will be blocked, and I cannot use it online. I was given a phone number to call to restore the online access. When I called the number that lady informed me that I have to open the new account, since restoring the old one is impossible. Very unprofessional customer service, the lady was eating something while talking to me, and kept saying it is impossible to reopen. Chase allowed someone to hack my account and steal my money that I work for very hard, and now they go with the easiest route to just open a new account, that will be hack in the future for sure. I am contemplating moving all my accounts to a different, more secure and more friendly bank.

Avoid depositing your checks using Chase's mobile app. I deposited mine last Friday. I assumed it was like most banks or like American Express who gives you the option to access your funds that same day; however, I was wrong and Chase waited for my deposit to go through to inform me that I would have delayed availability of funds. Even though I made the deposit on June 22, 2018 they said my funds would not be available for use until July 3. Cash your check in person or with some other bank. I, personally, will never use Chase for another deposit.

Batting 1.000 on poor service across the board! They been hacked so many times that the entire world knows my information now, well before Equifax did. They didn't let people know. The online system is so bad, you must fill out a 20 question questionnaire to report troubles, but it is nonsense information, only shows Windows 8, Internet Explorer 6, and other information that is nearly a decade old now. Obviously, they don't use it, but they require this to communicate with them. The online system also doesn't work, nor does their tech support. I've sent numerous messages, screenshots, and information about failed reports and information showing last payment made (it doesn't) and whether there is a pending payment.

Chase bank has allowed $1500.00 to be taken out of our account without our consent. They cannot support any information why they let this happen. My husband has spent countless hours on the phone and two trips to the bank. We have been battling this problem since February. They put the funds in our account twice and twice taken away causing great financially difficulties and the stress is about to kill us. They will not take responsibility for doing this and have stated "sue us". This blatant attitude about our account is unbelievable. We want to close this account but have been told once this is done we no longer be able to resolve this. Which seems eminent that it's not going to happen. I hope this will make people aware about this horrible bank. If they choose to use your money they will and "sue" them if you don't like it.

Chase rolled out a new look for its online banking portal recently. Transactions are hard to find, editing bill payments does not work through certain links within the web page, and editing payments with multiple steps, the window defaults back to the top of the page each time so that one has to scroll back down with every step to find the transaction being edited. OMG! I'm switching to a credit union.

Upon reaching the login screen today, I was alerted by my Antivirus (Bitdefender) that there was a connection from a server at ** attempting to track my keystrokes. What is this? Do not tell me Chase has let their site be hacked again! When clicking sign in, the homepage redirects me to **. I'm hoping this site is official and not an interception as the domain is kind of fishy? Also, the tab name shows up as 'CUTIL-UND null null'. Seems like a strong lack of attention to detail or there is some maintenance going on that should be completed while the site is temporarily disabled.

I have been using Chase bank since a few years ago and it was going fine, that is until last year when they updated everything, now instead of using a password that I have been using before it keeps on saying invalid password, I have to change it every time I want to log on, I am getting sick of it. Each time I try to change it for the website it will direct me to the same page and make me go through the entire process again.

A rep for Chase bank, a multi billion dollar organization, told me that there is no communication between their auto loan and online automatic billing departments! Due to this isolation, if you select “No end date” for your automatic payments for your auto loan (assuming of course that means the payments won’t end until the loan is over), the bank will STILL charge you your monthly fee even AFTER the life of your loan has ended. It took me 55 minutes and 5 departments to finally get someone to confirm reimbursement of my money (10 business days later). This was a horrible experience. No business should be able to continue to charge me after a contract is over. When an auto loan is done, it should be communicated to ALL departments in the bank, especially the department handling payments for that loan. Chase bank will never get my business again and I will make sure that this review is shared with as many people I know as possible!

I know I was using the legit site, I have been for years with no problems but when I did have a problem I called the PC customer service line to get a temporary identification code (mind you, this number was listed on the site for this problem). At first it felt like business as usual, I needed to recover my account since my password changed and needed that temp code (I now am convinced I didn't change it on accident). After providing EVERYTHING they needed to help, my rep said his systems were "locked up" and he couldn't verify my PIN. Okay.

I am getting a bit disgusted with Chase. My original accounts were with WaMu and stayed when Chase bought them out. Lately, I am not sure what is going on but it seems to be falling apart at the seams!! I first noticed that fees were popping up that are not supposed to be there, causing wasted time to go into the back to straighten them out. Second, I noticed that balances were not accurate and then often sent an overdrawn alert when there was actually money in the account. Then they would do updates on a Saturday night!! What the hell is that??? People go out or need to use their debit cards and can't!!! These are all HUGE RED flags that this is all being farmed out overseas.

I refer my mother to Chase due to the fact that I never had issues with my own banking. My mom open an account and deposit half of her saving. Representative keep questioning my mom citizenship. She provided proper documentation and her SS number. Notify them that she is a US citizen born in the PR. The customer representative wrote the wrong address on her account and misleading my mom. My mom keep telling the representative the address needed to be corrected but the representative assure my mom that no reason to panic. That the address in PR is totally fine and no need to correct her information to open a new account.

The Chase website used to be my favorite. It used to be very easy to navigate, never any problems. However, the last few months have been horrible, always locked out, always have to change my password, customer service no help whatsoever. I must resort back to paper statements now as it is too stressful to continue to change my password every time I choose to check my balance or pay my bill. They need to take the advice of people that are complaining about their website and redesign it. Worst website ever...

I spent a frustrating 45 minutes on the phone with customer service trying to get help with the filter and search function. The service tech was telling me to navigate to places that I was not seeing. Eventually you elevated my call - when that person got on the phone the first question they asked me was what web browser I was using. I was using Microsoft's Edge - which is the default on the new computer. Turns out the new Chase website does not work well with Edge. Really? First, why not, since it is the default on new computers. Second, why isn't this the first question the first tech asked me. I loved the old app. Even told friends that they should switch to Chase because the website was so intuitive. This new website is not intuitive or user friendly, and the techs are poorly trained. I'm waiting a few more months to see if Chase fixes this system - if not I'm switching banks - seems a shame after 15 years and 6 accounts with Chase!

Using the Chase Online Mobile Banking app to deposit a check. First it rejects the image several times. I have the top phone camera made, an LG V20. Finally it accepted the image. Then it says, "We are unable to connect with Chase. Please try later. Thank you for your patience." I call their support. And they jerk me around. I have had too many problems with Chase. I am gone.

Just about every time I log into Chase Online it says I'm locked out and I'm required to create a new password. I use random password generation and a password manager so I know it's not me causing these lockouts. I've confirmed with others they're experiencing the exact same thing. When contacted, Chase technical staff will tell you absurd things like "clear your browser cache" and "log out completely". These are suggestions I'd expect from a high school student trying to fix his grandmother's PC, not professional IT staff who are allegedly experts with their system. Again, it's not just me experiencing this and Chase tech staff apparently are clueless. I'm pretty much done with them. I'll find some way to transfer my funds. This is not worth the hassle of banking with a broken system.

My family has been doing business with Chase for decades. Recently I opened an account to save money. A liquidation account. The minute I go to log on I get an alert saying my account is locked. I go to the bank to fix the password. They told me someone sent me money through Quick pay $5,000. Now I understood that people were allowed to send money to pay you as long as it's verified. They said fraud was committed. I didn't do anything. They said they wanted to investigate to see if the check sent to me was real. My friend owed me money but didn't say how much she would be sending. I didn't except anything from anyone. By signing my signature or calling in to accept a payment and it has nothing to do with me. Why am I being accused. Why would I wait 46 years to hurt my own self.

November 08 2016 I received a letter from Chase informing me that they will end its banking relationship with me and my wife. We had 2 checking, 2 savings, and 3 credit card accounts. We have been with Chase for many years. All of accounts were in good standing. Have not had any issues. I went to Chase. No one could tell me why they did this. January 12 2017 got another letter from Chase telling me that they would not handle my annuity contracts that they set up for me. Again with no reason that they would tell me. I will tell people to read the small print before you deal with Chase Bank. I will no longer have any faith in J.P. Morgan Chase Bank.

I have had a Chase credit card for over 20 years and loved the website. I did not receive paper statements as it was so easy to check transactions online. Until they changed the website for the worse. I hate, hate, hate the new website. It is impossible to find anything and has huge writing. All I can do with it is see the recent few transactions. The site is impossible to navigate. Really frustrating! Luckily I have the option of using another credit card instead of the Chase card. Bye bye Chase! I will consider using it again if they improve that website.

After 15 years of banking we were cut off by Chase. Our business account has $50k in the deposit account and they had just increased our credit to $100k. We paid $30k on the CC and then tried to use it and found the account to be closed. NO WARNING. Went to a branch and no one would tell us anything. We received a letter couple weeks later and still no explanation but that we needed to move money within a few weeks. It was very time consuming and daunting with all the automatic payments, etc. We have been doing everything online for years now. Chase even encourages and promotes online and now mobile banking. No more drive through and fewer employees.

Pending transactions/overdraft fees - This company provides online banking, which normally works out great until the collecting company does not collect in a timely manner. This leaves the customer blindsided when the pending transaction drops off, and then is re-submitted and collect it in real time. Especially if there is no longer enough money in the account to cover the transaction. On top of that, NSF fees are added. Chase has inadvertently made customers dependent on online banking, which is usually reliable. However, it is unfair for customers to be charged nsf fees on transactions that fall off of their account and then are resubmitted in real time. The customer should be notified when the charge drops off, before they receive the NSF fee. This is unfair and Unjust.

Chase banking is completely HORRIBLE! They close my account and they didn't give me no reason why my account was close! The didn't provide me with no information on what was going on! They told me, "Any money that I had left with me, was going be mailed by check. AS A CUSTOMER I HAVE THE ** RIGHT TO KNOW WHY MY ACCOUNT WAS CLOSE! What kind of company don't disclose the reasoning behind their actions! This is beyond ridiculous! I prefer everybody close their accounts with any banks, especially CHASE.

I have been a loyal Chase customer for more than 2 decades. First they decide to drop app support for Windows phone, I got over it and switched phones. I had complained to them of the extremely slow response time of the new online banking website about 2 months ago. There has been no change in spite of the complaints about it all over the web. I'd rather have the previous website though not as modern looking at least it was fast. Now I am contemplating of switching banks just due to this inefficient "enhancement" to their customer's online banking experience.

I used Chase QuickPay one week ago for the first time, what a mistake! I typed in the wrong cell phone number and submitted the payment. I noticed the mistake immediately and called Chase who told me "don't worry. The phone number was invalid and the payment will not be processed." The next day I was short $600 and contacted Chase, they told me they could not help me and I should call the cell phone number myself and ask for the money back. DO NOT USE THIS PAYMENT METHOD, IT IS EXTREMELY FLAWED!! Even if you noticed a mistake, there is nothing that can be done. The person that I sent it has not returned my money ($600) and Chase will not help.

My father was recently sick in the hospital. He need to transfer money from his Chase to a son. Chase had no sympathy. The online services representing Denise was rude and very hostile. He was unable to receive his medication or pay his rent. He was very stressed and ill. And Chase repetitive made it very difficult to find a solution in these tough time. That representative will lose Chase billions and the possibility of total business shut down!

The new site is very slow. I now hate to log on to Chase.com.

This site is only good if you want to look up one item. If you want to use it extensively forget it. If this is indicative of the planning that Chase does for its customers look out! After being a client for over 40 years I will be opening my accounts with another bank. As on now I cannot determine which bills will be paid or when, unless I spend a ton of time on their site. Just how many millions did they waste on this when the previous version worked well. Or I know they wanted a site you could access with your smartphone. Too bad they did not have some intelligent device to help in the design.

I paid $40 to transfer $550 to a friend and the next day he still hadn't gotten it. The employee and the branch who initiated it said she didn't know why it was taking so long. I asked if there was still time to cancel it so I could do it western union instead. She checked and said yes and said she would have my $40 fee refunded and the $550 already subtracted from my account should be available back in my account shortly. About five days later I still hadn't received the $550 back, and about two days later my friend told me that he had just received an incoming transfer from me for about $500 (about $50 less than the original amount I had planned to send him). Chase instructed me to tell him "not to touch the money". A few days later I received a credit into my account for about $450 (another $50 short).

I now have 2 complaints with Chase online banking: 1 - Quick Pay: I tried to set up automatic payments for my rent. Several times the payment was cancelled. I called Chase and they advised they didn't know who cancelled. I verified that it was not cancelled by the recipient or myself. So I set it up again and another failure to send. So I gave up on this (I did manage to get 1 payment through but the continuing failures led me to cancel this undependable service).

I have the Chase Sapphire Preferred and the Freedom Unlimited 1.5% cashback cards. Before this new website I was able to see the breakdown of where I was earning my points each statement. I could see how many points were going to be applied to the next statement credit and because of that I could see when my 2 points per dollar were and were not kicking in. I was also able to see my total pending points that would tally up and be added to my statement at the end of the month. Now I cannot see this. It is so annoying to me that they would change this site. Before it seemed natural as you would log on and automatically feel oriented to the page. For some reason I feel lost every time I log on. I am 29 years old and feel that computers come naturally to me... So this is just frustrating. CHASE: PLEASE FIX THIS!!

I use the new online website to pay bill and it was a little bit different from the old website. Anyway, I thought I finished the transaction to pay credit card bills which I always do it on time. Apparently there is another button that I did not click to finish the transaction. A few weeks gone by and a Discover card statement came with a late fee of 27 dollars. I went back and checked my Chase banking activities and sure enough the debit did not show up. Such a hard lesson to learn and I have Chase to thank to.

Do not care at all for this new website. Not as easy to navigate through. Not very user-friendly for this old lady.

I did not like the change for the new Chase Bank design but I can understand it probably is more secure somehow. Because I am over 60 with not so good eyesight, the new design with the grayed out fonts are too hard to see, even magnified. The worst part is the navigation. And it just cost me big time. Because I use Bill Pay to pay monthly bills, including my rent each month, I recently had to make my July rent payment and thought it got sent as usual. However, my electric bill had a huge credit, and it turned out I somehow had sent them my rent payment instead of it going my rental office. How the heck did this happen??? I had to call the utility and they will send a refund as a credit card, which is pointless. I can only surmise it was user error...unless there is a glitch somewhere in this system and it will do this by mistake? Would be interested to see if this has happened to others.

I recently used Chase QuickPay to sell a pair of concert tickets I could no longer use. The buyer sent payment through QuickPay, which I accepted. After the payment was accepted, I gave him the tickets. The next day I got an email that said the transaction had been cancelled. When I called Chase customer service I was told that everything looked fine on their end and that it would just take a couple days to process and that I should receive the funds by Tuesday. I logged in again on Monday and saw that the money had been reversed with the note that it was cancelled. I called customer service and was told there was nothing they could do and that I shouldn't have used Chase QuickPay for the transaction. Apparently the other party had cancelled the transaction from his end later that same day.

I loved Chase, it was very easy to use the mobile app and the website, but out of nowhere they updated the website to an embarrassing, childish site. It is huge and hard to maneuver. Who designed this, how can anyone possibly think it is an improvement? Chase please take a look at the reviews of the new website and get it fixed as soon as possible. I am guessing you used some outside consultants instead of your own IT staff, at least you can get rid of their contracts.

I loved Chase Online until I signed in today. The text is huge; it looks childish. I now have to scroll to see information I used to see on one screen. Areas I used to be able to access easily by visible links are now a hide and go seek game. I see no button to revert to the prior site I loved. Is the site redesigned specifically for mobile phone users? Not everyone is using mobile phones to access the sites.

I don't know why Chase had to change their online banking website. It's horrible. I loved the way the old one worked. This new one is not user friendly and it's very difficult to navigate through. With the old one I could see all the bills I had set up to pay what was pending... Now it's actually possible to double pay a bill the way they have it set up. I'm actually thinking about changing banks because this is so awful. Is it job security for the person who thought this was a grand idea? I will never understand why when something works so well a company has to go and change it.

I like to use Chase Bill Pay and the new system is ok -- just have to get used to it. I noticed a previous review complained that the website doesn't work well with either Firefox or IE. At least I can use the website with Firefox while with IE11 I can't even log on. UGH! My major complaint is that the printed reports for bill pay are incomplete -- there are no payee names just account numbers. If you print a confirmation of a payment the font for the amount is so large that the last digit drops to a 2nd line. There is no need for the amount to be printed SO large. Really odd.

I was charged a $15 wire fee for an incoming LARGE deposit after the sale of my house. Really, Chase??!! Come on! Fees for sending and fees for receiving? Are you serious?!! That's double dipping, IMO.

This secure online banking application was rolled into production without adequate testing. As a retired IT executive I am appalled at how bad the application is. It will not work with Firefox - even the most current version. It barely works in Explorer. The application has script errors, takes you to a pay bill page where you can't enter a monetary amount, doesn't let you navigate back to previous screen or any screen, icons are missing. I have reported problems and they acknowledge they have had complaints and are working on it. The previous application worked. They should roll back. No one with any IT competence fixes this many bugs in production.

I wish there would be an option to give a negative rating... Horrible website. Design is completely amateurish and counterintuitive, keeps freezing and crashing, while there are no problem with internet connectivity or any other sites. The bonus: your credit card history outside of last couple of month is available in pdf only!! I am seriously thinking Chase has been/is being bought out by some Mom-and-Pop Gas station or a startup - this is that level of quality you get using their new site.

I have been on the "new and improved" Chase online website. Why is it when companies, any companies so-called "improve" it always ends up being a bad experience. Chase is no exception. I have been on the website two days in a row. It has been a horrible experience. It is most definitely NOT improved. It is extremely slow. Each task takes very long to load, if at all. I can't imagine why companies don't leave well enough alone. I am sure the higher-ups initiating these changes do not have to use this website to do their banking. They just want us, the customers to accept these changes and "like it." If I haven't been with Chase for so many years and would have to start all over again, I would change banks and hope that the new banks' websites are better.

I created a online Chase Quickpay account and there is nothing quick about it. They told me each time I send money that I would have to wait 3 to 4 business days for the money to transfer accounts. I only created the Quickpay because it says it's quick but there is nothing quick about it. I'm cancelling the service and wouldn't recommend it to anyone.

I have been a customer with this online bank for years. I got married and wanted to add my husband's name on the account and it couldn't be done, because we need to go into a branch to do it. I live in Falls Church, Northern Virgina and there isn't any branches around me with a 50 mile radius. I should not have to drive to NJ to do this. They would not complete this request via email. I am PISSED. All and any transactions has been online, but I can't add my husband online, email, or by phone. They accept his pay check going into the account without his name on the account. I WILL BE CLOSING THIS ACCOUNT IMMEDIATELY!!

At my location there is an alley. People zip in there to cut you off. Told Chase they need to at least setup cones as I understand it could be a firelane. Response? Oh, just do the same thing to others and make a bigger problem.

I have tried twice this month to pay a bill with my Chase online account. Both time the site has been under maintenance. They should be doing this type of work in the middle of the night. The way I see this is they are holding on to my money and not letting me access it.

I inquired why I could not enter American Express as a payee. Chase's search did not find this famous American business. AMEX shows only a p.o. box in its payment address, and Chase requires a street address, so it was not possible to enter it as a payee in the Chase system. I emailed customer service three times and got instructions of how to add a street address of a payee (already tried unsuccessfully) and a suggestion to call a different toll free number. Chase should have responded to my question with two inappropriate responses and referred me directly to the other department and not left me to call yet another toll free number. Customer service = 0.

Chase Quick Pay. The absolute slowest way to receive funds. Called numerous times, received numerous yet conflicting information from smirky customer service agents. Reverted to snail mail, no hassle and it's MUCH quicker. Chase needs to change the name to Chase wait a month and be hassled pay. Very dissatisfied.

Quickpay? The longest time it ever took me to receive money. Chase should really change the name of Quickpay. Not well explained, not consumer friendly, especially if you want to receive money on an account which is not Chase. Would not advise this to anyone. I usually do not write reviews but after spending an hour and a half on Quickpay to receive MY money, taking 5 minutes to create an account on ConsumerAffairs and write a review didn't seem bad at all.

I looked at my account this morning and found that Chase had already posted and paid my mortgage check that I had written yesterday. By doing that they did not pay 10 smaller debits from Fri-Sun. I now have almost $300 in over-draft fees, instead of $30. I have been with Chase for years and have never had any debt written off. Last year because of financial problems I ended up pay over $6,000 in over draft. I asked for help today and the answer was "Sorry, we can only credit 3 over drafts every 12 months." I suggest no one using Chase ever. I am now looking for a new bank.

I was in the hospital for three and a half weeks with brain cancer, my purse was stolen at the hospital, my cards were tapped into, now they won't give me my money back. Is that it took me too long to contact them so they're not going to help me out with the situation? I need help.

If you are an international student, please stay away from Chase!! I am an international student in New York. Currently I am in my country. I tried to log in my online account. I was not able to bc my account was suspended. I called the customer services many time. One of them hang up on my face!! Not only that they did not even solve my problem. Let see how many more time they want me to call them over and over. You know what instead of CHASING your CHASE RIGHTS go with different bank.

I have banked with Chase for years. To this end, I have a personal line of credit with them. Problem is, it is impossible to pay it off without calling Chase. Wait time the last time I tried to do this - 2 hours. I am able to pay off the bulk of it, but there is always a small amount left after final interest is calculated - in this case $6.00. Chase has RUINED my credit over $6.00. This has happened several times now, and these are the only late payments on my credit score. They have agreed to take this off my credit report before, but did not, so expect they won't do anything about it now. They really have no idea how to treat a customer.

I set up a QuickPay account to receive rent money from a non-Chase bank. The money was released by that bank immediately and sat on hold in my account for 5 days. I called Chase and wasn't provided any real resolution. I will always have to wait and if the other bank wants to cancel within the 5 days they can. Unfortunately, I'm penalized and I'm the one receiving the deposit. Where does the money go in the meantime?

First of all, every time I try and log onto Chase with Internet Explorer, it makes me log on TWICE. EVERY TIME. The first time I try and log on it tells me my information is incorrect, which it is not. Second time it works. The last time I've tried to go on to do any banking, it gives me an error. I'm so fed up with Chase online. I'm ready to take my 3 accounts and go to another bank. There seems to be an issue with online banking with Chase everyday! I'm so done!

My mother sent me a chase quickpay and I never received it. Forward to a few weeks ago I got an email stating that my email was linked to another NON-CHASE account and all quickpays would be sent to that account. I also bank with PNC and use my same email as I do with Chase so this was no big deal. Chase decided to DELETE my email off my account without asking me. When my mom sent the money, the money went to an unknown Bank of America account. The money was debited from her account immediately. Turns out that account belonged to my cousin. My cousin said my email was magically added to her bank account and she had received the payment. SCARY!

Quick pay is according to them a fast transfer between accounts. My transfer took 5 business days!!!! It was out of the sending acct but not in my acct and service was clueless and unhelpful!!! Nothing I could do, the $ was in nowhere to be found.

People are using Chase Quickpay hole to steal other peoples money! Whatever you help the sender to do anything, they can cancel the transaction because Chase have to take 4-5 business day to verify non-Chase sender's bank account. If sender's account doesn't have enough fund, the transaction will be cancelled, and you get nothing!

If you have money with Chase, my advice, get it out while you can. My story: Chase bought my mortgage from another bank, and bought my credit card from another bank. There are no Chase branches within six hours drive of my residence, but Chase convinced me that an on-line checking account would solve that problem.

I have had a Chase credit card for about 7 years now. I've had e-bills initiated and even had automatic payments through Bank of America... until February apparently. My last automatic payment went through in January, and then nothing went through this month until I received a 'late' payment due alert from Chase. I thought 'Huh, that's odd' and went to my Bank account. Lo and behold, apparently, Chase no longer allows e-bills through Bank of America, and without warning, my automatic payment was canceled, the e-bills I had set up were canceled, and my payment plan was canceled. No word. No warning. No notification. Until my bill was late.

By far the worst employees I have ever interacted with. And especially the foreign Indians that they hire to chat with you on the phone even though they don't have a valid brain cell in their head nor the sympathy to actually be helpful. I was on the phone for 45 minutes with another one of their representatives trying to send money over to a different checking account and he told me I need to go to chase quick pay. Spent forever trying to set that up with him only for us both to learn that there is a limit of $2,000 to be sent so that was no longer an option and when I asked him about wire transferring he said I can't wire transfer to anyone else's account but my own... which is a complete lie!

I don't understand why when making online payments, Chase withdraw the money a day earlier. Actual payment is done a day after. Question: where is that money the day earlier? Who's earning interest on my money on that day? I bank with Bank of America for over 10 years and I do not have that problem. So clearly this is a Chase thing.

I have very good credit, and needed a new credit card to transfer a small balance over to a better APR. I was instantly approved, but that was the end of the positives for me. Since then, they took almost two weeks to process my balance transfer, which I needed done within three weeks, so I thought I was safe. Once I found out that my transfer was accepted, they then said to me that this would not be received by my other bank for another 5-7 business days.

This system doesn't work. I tried to set it up to send money to a friend on a regular basis. Not only did they cancel the transaction to him, they locked up my account and refused to unlock it without me driving to a bank. I put all of my information into an automated system for verification, every single bit of personal information and even called my personal banker and the guy on the phone refused to reset my account. I spent three days trying to transfer the money to my friend and two days trying to get my account back, which is still locked up. I will likely leave the bank at this point if I can ever get my money out of Chase.

On October 31st Chase allowed 4 fraudulent wire transfers to be drawn from my checking account. They immediately assigned one of their branch reps to assist us in filing a claim on the transfers, closing out the old hacked account, and setting up a new one with new passwords, etc. When we filed the claim, I specifically told them, "We do not do wire transfers." We proceeded to contact all of our bill payees with the new account information and we were told in a letter from Chase that they would monitor our accounts for the next 60 days in order to allow us time to notify everyone on our list.

I went to login to my Chase online banking account and received an error message saying my user name and password were inactive. I use a password program to log me in automatically. I had previously logged in at least 25 to 30 times before successfully; this time there was an error. Called the online support and after checking found out my password was now my username. And my user name was now my password. What??!! The representative told me to use my previous password as my user name and gave me a temporary password to login. This I DID. When I finally logged in I went to change my user name back to what it was before and was told that user name was in use. I bet it was, and I've got a good idea who it is. Very strange.

I was looking over my account activity when I noticed an error in my transactions. It was a pending transaction for some vendor I have never heard of before. I sent a message to customer service and they replied in less than a half hour. They were going to look it over and referred me to call Customer Claims. They were professional and very helpful in resolving the manner. To prevent any further unwanted and unauthorized transactions, they reissued me a new card. They made the process easy and promised that if the issue went through, I would be reimbursed for the charges. Customer service replied back within minutes of my follow up inquiries. I am pleased with the service I was given and the response time made me reassured.

Been with Chase for many years; repeatedly can't log in to view any accounts, get a code or speak with anyone. Went to our branch, spoke to the "manager" who assured me the problem would be rectified. Log on works very rarely, and no one will call to give me a code or send an email with a code. In other words, no one seems to be working there. Very fed up with the continuing situation as I am able to view all other accounts at other banks. Will withdraw all accounts and credit cards. Suggest you do the same!

I was out celebrating my daughter's 5th birthday, when I received a voice mail from Chase saying a wire transfer authorization number, and if I had not initiated the wire transfer, please call. So I called immediately, and was transferred to 3 different departments, and was on the phone for 45 minutes. Once I was finally transferred to the correct department, the wire transfer was approved 15 minutes prior. I was livid. I was following all of their procedures to a T, and still ended up with my money stolen.

I am enrolled for autopay on most everything requiring monthly payments - mortgage, health insurance, car insurance, credit cards, etc. One evening - and I stress EVENING, as it was around 5:30pm - I went to the grocery store. It was 2 days before payday, for which I get directly deposited into my checking account. I checked on my cell phone to see how much was available in my account, as I had made a larger payment that week for something not covered with autopay, and it showed that I had more than enough money for whatever groceries I was going to buy - so therefore I did not transfer any money from my savings account.

I have been a Chase customer for many years. I have had a couple of incidences with Chase in the past that were overturned with persistence. However, the most recent incidence occurred just last month. I rented a car from Hertz rental & had 2 separate holds put on my account. 1 for 540 something dollars, the other for over $600. 2 amounts because I extended the rental. When I returned the car 2 days early, the hold was released & I had over $1400 in my account. I knew the money was for the car, so I knew not to touch it. The following morning my account was down to 250 something dollars, the missing difference was the $1100 cost of the rental, which made sense to me. The next morning I was supposed to transfer $80 to my son's account. Unfortunately, when I logged into my account I had -$1128.36 balance, which included 4 different insufficient fees of $34, from purchases I had made almost an entire week prior.

Terrible Security - THE WORST. I've been with Chase since they took over Wamu - and now twice in the past 25 days my account was hacked. The first time it took 5 1/2 hours of sitting in the branch to set up all new accounts for me, my wife and mother. Now today they did it again. Chase first changed my email address without telling me, then gave a new login to the person that changed it - WITHOUT TELLING ME - then let them set up an entire new wire transfer account - it's unreal. The only way I found out was that I set up a secondary email on a fraud page - otherwise the wire would have gone through. They never called, texted or emailed me of any change on my primary contacts - NOTHING. They just decide to disregard everything I set up for security and give it to an unknown person asking to change everything - especially after this all got hacked and frozen just 25 days ago!

I got a text from my dad asking for a reliable email that I check regularly. A week later I got an email stating I have $300 from Chase Quickpay and all I had to do was sign up. There was a message saying Happy birthday, Merry Christmas from Dad. When I registered, it asked me if I had a Chase account. I didn't. To receive the money through my Wells Fargo account, I'd need my account # and routing # like any transfer. This is where it got bad. I gave them that info and THEN it took me to ANOTHER screen where they asked for my Wells Fargo username and password (suspicious). I read the ENTIRE privacy agreement made sure I was on Chase's website and it seemed legit. It would not let me get the money in my account without it and Lord knows I needed it right then. So, I gave it to them. I got the money soon afterwards not without a LOT of discomfort and changing of ALL my important passwords. No bank or website or anyone should EVER ask for someone else's passwords from a different site. It all ended up fine but I know for a fact that they didn't need it. Any bank only needs a routing number and account number. To me, I think it makes them suspect. Watch out for big banks. They're just as bad as big government. They spy and steal too.

I have been with Chase for several years and was simply going online to transfer money to another account when I saw this subject and opened it to read it. I will have not had problems like this but it is probably because I requested to be OPTED OUT of having them cover any charges which would result in an overdraft fee. This way, the only way I can get an overdraft fee is if I write a check which I rarely do. I have noticed that they don't always update promptly and the overdraft fees are computer generated. Therefore, if you simply OPT OUT you won't experience the overdraft issues like this due to a slow update of your account. I have had that happen before but when I call them they remove the fee since I opted out of this service. If you write checks, you can still get overdraft fees which is why I pay all bills online through Chase. I have had a very good relationship with Chase and I'm sure this is part of the reason. All banks will charge fees if they can which is why there are new regulations about this now.

We recently have had problems logging in on Chase Online. When I use my password, it will lock me out of the account. I then have to create a new password in order to be able to get in. I can use the new password for maybe a day or two, and then it locks me out again. I called Chase about it and they stated that I do not log out properly after using the site. I always make sure that I log out before I close the site and the browser down. This is really getting on my nerves. I cannot remember a zillion passwords.

I initiated a wire transfer on Friday, the 19th, online. It apparently went through - and it needed to that Friday. I find out on Monday, the 22nd, that not only did it not go through, but that my online account was frozen. I called and found that the transfer did not go through despite the fact that it was funded, and no one could tell me why - they told me that I had to go to a branch with 2 kinds of ID to prove who I was. Upon supplying this and asking why, the branch manager was unable to tell me. Furthermore, they told me that according to notes on the account, someone noted that they called and left me a VM, which absolutely did not happen - at either of my numbers!

I signed up to have my paychecks deposited on the Chase Paycard. I was assured that it could be used online, and that I could pay bills with it. I was even told that my tax return could be deposited on it as well. At first, everything was going smoothly, and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue. Then suddenly, I was not able to make any online transactions at all, and my rent payment was denied. I called customer service, which the site states as available 24 hours, but really there isn't anyone there that can do anything but answer the phone.

I have a Chase MasterCard for at least 10 years. It’s the one that gets miles on United/Continental. Many years ago, I enabled ebills on all my accounts including Chase. That worked fine for years. Then after a break in, I ordered a new card (just to be safe) and found that ebills were no longer functioning from Chase. Bank Of America lists Chase Credit Cards as "this pay to account does not offer e-bills." It turns out Chase stopped supporting ebills for new accounts in 2011 but existing accounts are grandfathered in. I went back and forth with support on this for 3 months. I would invariably get a reply along the lines of "You need to go to your bank and enable e-bills from their site." i.e. they don't even read the message but just mechanically respond.

I paid two bills at the same time and same day, and both were ACH payments. One transaction showed pending and the money was deposited to cover. Then the next morning, they put the other transaction through and without it ever showing pending - that was first issue. Then, the second issue was they put the bigger transaction through to use up the funds that were in there to make the account go negative so they could get me for two overdraft fees. Why not put the transaction that already showed pending through and that had enough funds to go through, and then put the other transaction that never showed pending through, and just charge one overdraft fee! Chase is scandalous and is trying to rob customers because this is not the first time they have done it to me, and every time I call to get an explanation so I don’t make the same mistake again, they tell me something different.

Slow updates to online account - It caused me to overspend because they do not update fast enough even though I check my online account daily. It’s also a little confusing but that doesn’t matter. I'm really disappointed.

This is the worst company I have ever seen. I tried to pay my mortgage online. According to the computer, you can, yet there is no way to do it - another lie by Chase. If you pay by phone a big fee, it does not tell you when the payment will be taken. I'm paying off my mortgage as fast as I can to get rid of the **.

Happy at first, but now I feel they are being criminal about their direct deposit practices. My husband would see our deposits go through at midnight Friday night. No other transactions were posted. At 3:00AM, the checks we had written for that week would go through with no problem, as there was money in our account to cover these checks. Then at 5:00AM, we would be hit with two our three insufficient fund fees for three outstanding checks which were already covered at 3:00AM! We were told that direct deposit is not always guaranteed cash so that the fees are our fault. We never had this problem with them for years. This is apparently "a new policy for price gouging". To date, our fees total is $200.

I pay my bills online. My co-op maintenance is not electronically sent by Chase. Instead, Chase pays this bill through the mail. The expected delivery is 5 days from the notification day. Chase debits my account immediately. On September 1, Chase debited my account. The check did not clear till 9/9, giving Chase a 9-day float on my money. Can they do that?

On April 11, 2011, I wrote a check to pay to T-Mobile. The check number was **, and the check amount was $89.59. About a month later, T-Mobile cut off my phone for the reason I did not make a payment. I printed out the CHASE online account activity, which shows the amount $89.59 was cleared in my account. I brought that paper when I went to CHASE and to T-Mobile many times; until now the problem is still there. This is ridiculous; CHASE does not have the copy of my check. I have to file this complaint because someone from somewhere took the money in my account, and CHASE can do nothing to protect their customers.

For years I have happily used Chase's online banking site, monitoring balances, and paying all my bills using the bill pay feature. I never had a problem until about a month ago, when my computer suddenly began telling me that Chase had a problem with their security certificates and limiting access to the website. A call to my local branch revealed that the employees there were having the exact same problem at work.

I was on the phone with an online service associate. I needed to accept a wire transfer from my fiance. He set up a Chase Pay by Person transfer. I went online but had difficulty setting up the account. I called Chase Online Services and asked a telephone operator for his help. He initially told me that I did not have an account. Then, he told me that I did have an account but it was not the "right one." He instructed and guided me through the "cancellation." Then, he told me that there was no record of the transaction wire. I told him that I had email records stating that my fiance tried to send me the account.

I was sent a coupon for $125 bonus if I opened a checking account with Chase, so I open the link that was attached to the coupon and started the process of opening a checking account. Not one time did it prompt me to enter the coupon. After my deposit was entered in the account, I didn't see the $125.00 the bank was suppose to deposit, so I sent an e-mail to online banking on 9/10/10 to see why the $125.00 was not deposited into my account and Ms ** e-mail me back and said she needed the coupon code.

I recently changed to Chase Bank for my personal banking. I have used online payments for years with my other banks and decided to use Chase. In order for me to do this, I decided to have my pay automatically deposited into my checking account to have the money to pay my bills. As I proceeded to pay my bills, I became aware of the fact that Chase takes the money out of my account anywhere from one to five days before the bill is to be paid. I had never experienced this with any other online banking I had used previously.

Tried to complete a wire transfer online. Went through the entire setup that took around 10 minutes. Could not complete the wire transfer online due to amount restrictions. Called customer care for more information. Spoke to three service representatives. I was put on hold for a while. Representative advised me that I would have to go to the branch. I am forced to go to the branch and get charged a larger fee? I don't think that's fair. The first representative said that I don't have much of an option but to call and ask the branch manager. I asked for his manager, Marcus **. Marcus was extremely rude, condescending, and blunt. All opposites of customer service. Asked for his manager, Tim ** who was able to take care of me.

I have been trying to access Chase Online services which indicated that I have a password, which I can't remember. The only option they give me to access a new one is through a password available only by the phone number I had when I applied for the credit card years ago when I lived in New Orleans. I can't even remember the phone number except that it ended it 0710. I would like to have a password sent to this email address so I can begin checking and paying my account online. Thanks. John *** (xxxxxxxx)

On the evening of Monday, 4 October 2010, I was informed by a recent patron (Ms. Leisha **) that Chase bank at this location would not honor the check and told her to return the check to me. Leaving the impression that there were some underlined issues the bank needed to resolve with me, Ms. ** then went to her bank (Teachers Credit Union) to have them process the check. And after several attempts and telephone calls, they were finally told that the account did not exist.

Beware of Chase online banking and bill pay. We paid our bills through Chase's online banking on a Saturday. No indication on the site that the payments would not go through (we made a cash deposit before we went home to pay bills on-line). On-line banking said "payments have been made successfully!" or some such. Five days later, no payments made. Insufficient funds.

I am frustrated that Chase does not offer the option on their website to set up an automatic payment toward credit card debt to pay more than the minimum but less than the full balance so that debtors can make progress in their attempt to get out of debt. Other banks and credit card companies do offer three choices for automatic payments: Minimum required, set amount and full balance. The consequences are that debtors end up taking a longer time than necessary to pay off the money owed, thereby paying more interest than necessary to JP Morgan Chase. In this economic climate, it seems wrong to make it difficult for people to pay off their debt.

I could not access my account online and had several charges refused. Customer service told me my account had been closed because of a bankruptcy. I have not filed for bankruptcy and, in fact, my credit rating is in the high 700. They sent my account to a "review committee" and that will take 5 to 7 business days. All they have to do is compare social security numbers because I know the person who did file - my adult son. He has the same name but a different SS number.

I was one day late on bill due to an online payment. I was also unaware that the due date changed. This error was corrected. Then, my APR increased to 16.00%, and I was told I would be eligible for an interest rate decrease in 6 months. During this time, my credit limit was extended and I was never late. Then, 30 days ago, I received my statement. It showed an APR for 29.00%. I was floored. Today, I spoke with 3 supervisors and was advised that this is the best rate at this time. I feel completely violated as a consumer and tax-paying American citizen. I'm ready to take this fight to the Whitehouse!

I was looking for the Chase website to pay my bill online instead of getting the $10 fee for over the phone and I noticed these complaints. I had a very similar experience. I do believe it was with a man named John and it happened in or around September 09 (day unsure). After dealing with many representatives that were willing to work with me, this man was unbelievably rude, sarcastic, degrading and trying to get into my personal business like the other complaints.

Way back in early 2003-2004, I inquired into a checking and savings account with then Bank1One. I was sold on the checking account with the advantage of the debit card with Visa logo and the savings account with direct deposit for automatic overdraft protection. The debit card's advantage on the checking account over the checks themselves was the added protection of going through the authorization process verifying the account balance. Fast forward to 2009. I've now been on disability for one year. I have no more savings account with automatic deposit and overdraft protection, and I have the same checking account in which my disability check directly deposits with the exception of Bank1One which is now Chase. Also, I'm trying to live on half of what I was.

Ever since WaMu became Chase, the company has plummeted in terms of operation and customer service. I checked my account regularly online, to be sure that it is positive, because money is tight for me. One morning, I checked my account and I had about $500 in it. I went to the bank to get a money order for a pet deposit, and they told me my account had been overdrawn for three months. I told them that that was impossible, and they produced a magic printout that showed that I was $900 overdrawn as of three months previous. Their statement and mine did not look alike. I told them that I thought that their information was falsified, because once an account is overdrawn for over a week, the debit card is no longer supposed to work; and if I had known my account was overdrawn, I wouldn't have kept using it. They not-so-politely asked me to leave.

I received a notice that my Chase Visa (formerly WaMu) interest rate would be increased from 10.99% to 14.24%. I then received a new card in the mail on 7/10/09. When I called to activate the new card, I was told the account was closed. Customer Service informed me that a letter was sent (which I never received and which they said they could not resend) informing me of this closure after-the-fact. Apparently it was closed on 7/14/09 after I received the new card. Chase told me to call Experian at 888-397-3742 which is an automated credit report order line.

On 6/15/2009, I discovered someone had stolen my checking account number and was writing checks from a fictitious business using my account. After several checks had been issued against my account, Bank of America told me I needed to deactivate my account or they would not be liable for any further fraudulent activity. Thus far, there was about $300 worth of counterfeit checks and I didn't want the big one to hit so I agreed to suspend my account. In the meantime, an electronic payment which was set up with my online banking to Chase was processed the day before, but had not actually cleared, I found out. I saw this on 6/18 and immediately contacted Chase and made the payment by phone, which was due that day. Whew, I thought. I caught it just in time! Boy was I wrong!

My story is like the rest. I took advantage of the low fixed rate to transfer other cards and business expenses, that I have been paying down as quickly as possible. I hold a $24,000 balance on my business card, and a $12,000 personal card. My business minimum payment goes from $480 a month to $1,200, and my personal card minimum payment goes from $240 to $650. That's an extra $1,130 a month that I can't come up with. I never missed a payment and always pay more than the minimum though not near 5%. What can we do? We should all post our story on our Facebook to ask everyone we know to stop supporting Chase. I know most of us don't want our friends to know our financial situation, so just say it happened to a friend of yours.

My paycheck was directly deposited into my account on Wednesday, 06/10. I was online banking on Wednesday evening after 6 pm. My dog had surgery so I wanted to make sure funds were there for two large checks to clear. The checks, as of last night, showed clearing after the line item of my pay showing a balance (available funds) of more than $2000.00. I logged on this morning again to balance my checkbook before work (at 6:00 am). It showed the same thing. I came home and found an overdraft email notification. I logged on, and the same checks that had cleared now showed a negative number, and my pay now showed being deposited after the checks. Unbelievable, this is unethical and inappropriate. This should be illegal. Please help! I called them and they said they would refund it after I argued with them and told them that I would go to my employer to get their time on the deposit and will report this to the appropriate agency (not sure who this is yet). I was with WaMu for three years, never an overdraft, never an issue. I am furious and looking for a new bank. Sure, Chase doesn't care.

I had been traveling outside the country and the Chase website was inaccurate. It was unable to show my statement. I asked to have the card canceled on several occasions with several people. I sent in several copies of the web pages containing erroneous data, including address and names. I was told that they didn't want any unhappy customers and that the account was being closed as of that day.

I received (4) courtesy checks from Chase in July. The courtesy checks offered me an interest rate of either 0.99% for six months or 4.99% for the life of the balance. The credit card for these checks has a $5000 credit limit. I have a $4650 available on the credit card. I decided to use $4500 toward the 0.99% interest rate. I deposited the check into my business account as I owe my business money. I use Chase for both my banking and my credit card.

PLEASE STAY AWAY FROM CHASE IF YOU VALUE YOUR MONEY! I was paying online and I owe Chase $800. My payments were not going through so each time they charged me a $40 late fee and $40 return payment fee! When they did not return my payment instead they charge the $100 I thought I was paying to my credit card slowly billing me deeper and deeper into debt. I owe Chase 1500 and all I spent was 800. Please they will chase all the money you have away from you. I paid two payments not knowing they were in the same bill period in May 08 and they took it both for April. I found out today May 29th my payment was due the 28th. they charged me a $15 dollar fee for sending it in today.

We have a checking account with Chase Bank. They have been changing the order in which charges are coming through via our debit card and debit Visa card. They in turn charge us overdraft fees that add up. For example, if we make several small purchases on a certain day, and then one large purchase a few days later, our online banking will say these charges came through in the correct order. However, a few days later they have been changed, and Chase will process the larger charge first and then put through the smaller charges thus charging us a $35 fee per charge.

Was charged finance charges for two billing cycles and one late fee. Had signed up for 'paperless statements' but never received emails or paper statements alerting me that payment due! Thus, one of my payments was late when I realized that I hadn't paid that bill in a while... My account was set up properly, no problems with the email address I gave them. All messages from them state that account is set up correctly. They will not refund my fc and late fee. Haven't recvd email alerts in the three months since i signed up for 'paperless stmts'.

At their encouragement, I started using the Internet to manage my credit account. I was not notified of my January statement, so I looked it up anyway. It was three days after the due date but before statement close. I paid it in full immediately.