Chase Online Banking Reviews

I banked privately with Chase for about 7 years before opening a business account with them. I told them upfront there would be a lot of cash transactions and deposits due to the nature of my business. I was told this would not be a problem. Great. After having the account for less than a year the child bank manager, I believe her name was "April," took care of one of my transactions. She was seething about me bringing in cash. She flat out told me "I think we should close your account." This troll of a manager was unhappy about my cash deposits. I was both amazed and dumbfounded. I called her supervisor, no response. I emailed him, no response. Shortly thereafter I did close my account there. I now steer all national affiliates away from using Chase Bank. And will continue to do so.

I moved to a new state and opened an account with Chase within the last six months, it seemed convenient due to location availability. The absolute worst experience. They are just a generic large corporate bank and as a consumer I am treated like a number. Truly, unimpressed and will be closing my account. *This is my first negative review and I want people to have a clear picture.

Chase Online Banking is awful! I can't get logged into my desktop. It always wants to verify that it's me by opening the app but it never sends a push notification so I can get in. I open the app on the phone and try to get help. The phone number provided is just automated menu and at the end says office is closed and call back during business hours. I tried the chat and it's just a robo chatter that can't even help. It keeps giving the same number. I already called three times with no help. I just want to pay my bills Chase!! I need access to my money!

Hands down the worst customer support service/team on the planet. App's User experience is a dumpster fire. Nothing works in the app, not the message center, nor the external account feature and no one will help you. They will pummel you with the same automated message over and over.

Opened a Chase Online b\Banking account, then proceeded to setup direct deposit. 2 days later get email saying account restricted, needs to be verified. Called number and went through the verifying process, lady said all is good, give a half hour for restriction to be lifted. Well 1 day later I go on to check my direct deposit and it says I have no account. Called again. Guy said it's closed, that previous person I talked to did verify everything, and lifted online access but couldn't unrestrict account so it was closed. I don't even know what that means. Now I gotta go through all this hassle to get a new check issued if indeed it went to a closed account but there is no way knowing if check was actually deposited before account was closed until my company gets in touch with payroll.

Atm denies me over and over of me trying to withdraw 200 from a balance of 1500. Without looking at receipts of the denials till days later when I'm missing hundreds. I see it says I took the money out. NEVER HAPPENED. Will update all after appt tomorrow.. be careful.

I will never in life deposit a check into my Chase account ever. I deposited a check 4/22/23 to Chase making my deposit available 5/3/23 without making any funds available to avoid financial hardship. That's not a good bank and member relationship. I will advise anyone to not use this feature. Your funds will not be deposited as quick as you think. I was told by Chase in order to get my money quicker after trusting them to call my employer to retrieve a new check to cash it's nothing they can do but they are the ones holding my paycheck.

I’ve been trying to make an urgent payment through the chase app and for some reason the payment was stopped. I then proceeded to call the customer service line which has business hours from 7am-11pm ET which is from my time zone and is still 7:30am and no answer has been received every time I try to contact the CS line it says to call back during normal business hours (7am-11pmet) which doesn’t make any sense. I find this very frustrating since they’re supposedly one of this country's biggest banking firms.

They always want to transfer you over to 3rd person so they can tell you no and customer not be mad at them. I got scammed more than a year ago. I tried and tried to file a claim and dispute against a scammer who paid me and disputed the charge and took his money back. Even when I showed all of the evidence they just couldn't help me and said the case was closed. When the money was reversed on my account the transaction had no details or option to dispute it was just greyed out with no info. I was so frustrated because once your acct is negative you cannot get any help. Everything directly goes to fraud department. They treat you like you are a fraud.

I have been with Chase Online for over 4 years with excellent business relationship. They added a quick accept credit card feature which I decided to use. I have completed transaction between the bank and four of my customers but chase refuses to give me my money and stated credit Card accept is in a mandatory review for no reason!! I told them if they suspect fraud call the police or give me my money!! I’m running a business and need to pay staff with that money. They don’t care and I’m not sure I’ll ever see my money plus I need to process credit Card billing for those clients again this week and they will hold that money as well which is so strange to me. Come on Chase Bank, do better!!!!

A couple of months ago, my account got locked due to some transactions. Have no idea what the transactions were! I called the number indicated, got a person that did not speak English that I could understand-"INDIA" then I called again and she told me to change the password "from the Philippines". Well there is no way that I could find to change the password as it keeps telling me that I am locked out. DOES MAKE A HAPPY CUSTOMER. Would like to make a payment - PLEASE UNLOCK THE ACCOUNT

Been trying to access my accounts. No way. It doesn't recognize my account number or me, or anything. "Customer service" ... I don't like in the US, cannot "pop in to any branch" or "provide a US cell phone number to receive a text." Chase has my money. I feel I am being held hostage by a bank that does seem to care or want to understand customer needs and rights.

The only thing that really bothers me about Chase is the online banking, from Friday till Tuesday morning I never know how much money is in my account because they do not update my account all weekend.

HERE IS A MESSAGE I SENT CHASE. IT IS SELF EXPLANATORY. I have an emergency. I need medication and need to reach someone immediately. Preferably a supervisor. There must be someone in charge even though it is Memorial Day weekend and there is limited contact because of the virus. But there must be someone in charge for emergencies. My account was closed because I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance. I am homeless and living in a shelter but am a lawyer. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly good. Of course the negative balance can be deducted.

I am really getting tired of banks charging so many fees like overdraft fees, insufficient fees, overdrawn item fees, etc. The other thing I don't like about this bank is they give you no options for three bank accounts that don't require a huge deposit. When I say huge I mean what about just accepting a $10 deposit. Don't ask for $1500 deposit or direct deposit to waive fees. Some of us don't have direct deposit companies to work with.

I never would have gone to Chase Bank, but they are located in my office building, but I'm glad they I did. This particular branch is self-service styled. If you need help there are tellers there to help you out. The ATM machines are state of the art. Taking money out but you need all $1 bills? You can make that happen if you wish.

I like people at Chase. They are very helpful/friendly. I have been with them for years. You can find a Chase Bank just about anywhere you go. They are a part of JP Morgan. They will help you with any type of a loan.

I am very happy with Chase. I have had no problems with their site. When asking questions they are excellent with follow through and getting back to me. They have new account types which are inexpensive.

While there are a few Chase banks in my area of New York I find I do most of my banking online. Their website is easy to use and has many easy to use features. For the rare times I need to enter a brick and mortar site everything is what you would expect from a good banking service.

Chase bank is one of the best I’ve ever dealt with, every time I call them the customer service rep are on top of every detail, they make sure my questions are answered and I’m satisfied. Also nice and polite while taking the call. I am very content with being a customer of Chase bank.

There is plenty that can be done with the app. It’s easy to use and understand. The app even comes with coupons you can add to your account. I’ve used Zelle which is an absolute blessing. Though I have never had another banking app to compare it with I do enjoy this one.

Able to access online worldwide. Customer service is awesome. Someone to speak with always. Really nice helpful people. Help is easily accessed. Very pleased with them. They have been very helpful when fraud on my account happened. They take care of everything quickly and to my satisfaction.

My online banking with Chase Bank experience has been great. Everything is well organized and easy to use. I even use Chase for online investing. Any time I had a question, help was only a phone call away. I highly recommend Chase Bank!

I am very senior & it is easiest for me to do all my 'stuff' online. It is very helpful. I can check my balance, transfer funds as needed & I don't have to get dressed, put my face 'on' - even tho' people are nice at branches, parking is rotten.

CHASE is an excellent place to bank with. They stay on top of my financial affairs and I appreciate every bit of it I never have a problem that CHASE can't correct. Thank you CHASE Bank for all that you do!!!

Banking online and not seeing employees used to be a real problem but now things have changed drastically and we even don't go to our banks. We do everything online. We Bank, pay all over bills online so having a bank online it's not such a big problem as long as they have customer service if you have an issue and you could solve that issue.

It’s easy and very fast. When I not sure what’s going on. I’m able to work my way through it. I was very surprised I could do it do easily. I really don’t have much computer knowledge. But I did it and think, if I can do it. You can see what your balance is. Pay bills, see what you are spending daily. It’s great.

Excellent online service. Simple for navigation and intuitive software. Excellent payments history. I use this bank many years and I have never had any problem with their online service. Chase do not offer high return rate accounts, but their service is very good.

No final thoughts on this subject. I just love Chase, they are very nice. I like this bank very much. I hope that other people like them too. They are great. I have always had good thoughts.

Website is easy to use. Customer service usually resolves any issue. Navigation within the site is easy compared to others I've used. Have been online for at least 5 years and adapted to improvements to site with a minimum of inconvenience.