Caliber Home Loans Reviews

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Edited by: Sally Jones

About Caliber Home Loans

Caliber Home Loans (NMLS #15622) is a full-service mortgage lender that offers a comprehensive loan process from application to closing either online or in person. The company promises innovative technology, expert loan consultants and a loan processing period as short as 10 days. With services available in all 50 states, Caliber Home Loans has products for all types of buyers. The company was founded in 2008.

Pros
  • Quick process from application to closing
  • Branches in most states
  • Offers free financial education resources
  • Low-down-payment programs
Cons
  • Loan rates and fees not available online
  • No home equity loans

Caliber Home Loans Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    StaffLoan ProcessRates

    Reviewed Nov. 24, 2021

    All of Caliber representatives are professional, knowledgeable and capable. Pleasant and helpful every step of the way. I believe I received the best rate and terms available for my loan and my qualifications. I am pleased with my loan and the service.

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    Verified purchase
    Punctuality & SpeedStaffBillingRates

    Reviewed Nov. 24, 2021

    Bill ** and his team were phenomenal throughout the entire process. We had a home built over an extended period of time and they were always so responsive and were quick to answer any and all questions that we had. They were able to get us an interest rate that we never thought was possible. They made the home buying process so much easier!

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    Verified purchase
    Staff

    Reviewed Nov. 24, 2021

    I give the Dustin ** team 5 stars because truly, my experience could not have been better. Every step of the way, Sara and Marcie were helpful, communicative, professional and enjoyable to work with. I am also a Realtor, and their team is now my most highly recommended lender partner.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 24, 2021

    Fast and very helpful. We had to buy a home from across the country and time was critical. They were always available and went above and beyond to answer questions. Attempted another loan company at roughly the same time and would not have gotten the house had we used them.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 24, 2021

    My experience with Caliber Loans was extremely favorable. They are very responsive, communicative and professional. The process was swift and smooth. I especially appreciated the digital document signing. I highly recommend them to anyone looking for a painless loan process.

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    Verified purchase
    Customer ServiceStaffBillingLoan Process

    Reviewed Nov. 24, 2021

    From the first day I contacted them they was respectful and gave Estimate for my mortgage loan on my monthly payment! Amazing with the customer service. Any time I call them they pick up my phones and answers all the questions. I feel them like a team work with me. They help me purchase my first house and they process all easy way.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 23, 2021

    I would highly recommend Michael and Rebecca. Rebecca made me feel valued and was so communicative throughout the whole process. She responded quickly and explained things in a way I could understand. I felt very supported by her. Great company and people!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2021

    It was a pleasure to deal with the entire team from the initial contact through every step of the process. The communication was excellent and all details were taken care of. We would use them again and recommend them to family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2021

    Travis and Nikki were great to work with. I used them on a refi of my personal home. Their communication and timeliness was awesome during the entire process of the transaction. When I had questions they were able to answer them and expand in areas to help me understand the best route for me to take.

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Nov. 23, 2021

    What a refreshing experience we had with Caliber Home Loans! They actually looked at our application and found the best rate available. They worked with the builder to get required information. Kelvin was in touch with us constantly on the status of the loan. What a pleasant experience, customer service to the max!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    I worked with Diana ** and she made the whole process of refinancing my home so easy. I wouldn't go to anyone else! Diana is so knowledgeable, kind, easy to get in touch with, and I trust her. This whole process is so out of my element and working with Diana and Caliber made it a breeze! I highly recommend Caliber.

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    Verified purchase
    Loan Process

    Reviewed Nov. 23, 2021

    I had the absolute best experience during my initial discussion with Tina **, located in your Downers Grove, Illinois location. She is incredibly intelligent, easy to work with, highly skilled, and an absolute pleasure to refer to friends and family. I’ve purchased at least seven or eight homes in my 30 years as a homeowner, and working with Tina was the absolute smoothest & by FAR best experience we’ve ever had. She’s a keeper! Caliber Home Loans is lucky to have her.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 23, 2021

    Kathy was amazing. Kathy understood we have never been through this process before. She made everything as easy as possible and always gave a explanation for everything as it happened. She gets things done is in a extremely timely manner!

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    Verified purchase

    Reviewed Nov. 23, 2021

    My husband and I had a very good experience with Caliber. Sharon is super good when it comes to answering any questions one has. She is really on the ball. I would highly recommend Caliber to others who are looking to purchase a home.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Nov. 23, 2021

    We would recommend Caliber Home Loans, specifically, Greg ** team, to others. They were quick to respond to questions, and especially to anything that was time sensitive. All our questions were answered along the way, and they worked hard to make each step of the way as smooth as possible. We would use their services again.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    We appreciate the care that Paul and his staff took in completing our mortgage refinance. It was a great experience and will save us a lot of money. If you need a mortgage, Paul ** and Caliber Mortgage should be your go-to lender.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Everyone at the office was very helpful with all my questions as a first time buyer. Made me feel comfortable, not just like another number. The whole process has been a great experience, and would happily recommend family and friends.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    The process with Caliber was the easiest and most enjoyable I've ever experienced. Todd ** and his team were outstanding to work with and made what is normally an arduous process very easy and a breeze. The people were nice, knew what they were doing and communicated very responsively and in simple terms.

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    Verified purchase
    Customer ServiceBillingLoan Process

    Reviewed Nov. 23, 2021

    I closed on my loan 10/11, I haven’t received loan statements, I can’t access them online it is 11/23 and my first payment is due 12/01. Last call I made I was told it would be available 11/21. This has been a stressful process.

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    Verified purchase
    CoverageStaff

    Reviewed Nov. 23, 2021

    Caliber was great. They answered every question no matter how often we had one. Steve and his staff were top notch. They made the whole process a breeze. I would fully recommend them. They helped with insurance and every aspect.

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    Verified purchase
    StaffRates

    Reviewed Nov. 23, 2021

    Andy is the best mortgage consultant I've worked with. He got me amazing rates, made the process seamless and was very responsive to questions and concerns. I would recommend Andy to anyone looking to finance or refinance a home purchase without reservation!

    Hyung

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Had one of the most amazing and hassle free experience with Caliber and the most important thing was that they were there to answer any of my queries or questions and help out in every possible way any point of the day and time.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Nov. 23, 2021

    Caliber Loans was great to work with. They really helped me out. They gave me a great loan and rate. My loan officer Christine was awesome. She also pointed me to the realtor I ended up using to buy my first house. All in all I don't think I would have had as good an experience had I went anywhere else. Their whole team was great.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 23, 2021

    Shawn and the team were outstanding. They assisted every step of the way. The process was well laid out and step by step assistance was give. Deadlines and submissions were laid out in a timely manner. Highly recommend Caliber for a loan.

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    Verified purchase
    StaffTransparencyCommunication

    Reviewed Nov. 23, 2021

    Amazing experience right from the start! The team kept me updated with progress and helped me get across the settlement table on time! Wonderful experience. I have already recommended them multiple times! I will never go with another company for any of my mortgage needs.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 23, 2021

    We've selected Caliber to perform several mortgage transaction for us after being introduced by a realtor friend. We would not think about going somewhere else for our needs.. Professional, integrity, speed, experts at what they do, highest consumer satisfaction to the end,,.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 23, 2021

    Brogan went through hell and back to get us into our new home as fast as possible. Through all the difficulties and challenges, he made the process easy and efficient!! Buyer beware when signing, as they do try to slide in a disclosure form to send your phone number and email to marketers after signing with no “opt out box”.

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    Verified purchase

    Reviewed Nov. 23, 2021

    Brandon and Hannah were unbelievable in what they accomplished for our family. I will refer everyone I know to use him and his team. We knew going into this it would be tough but it got done and it was pretty much unstressful.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 23, 2021

    Best mortgage company! They are extremely helpful and walk you through the entire process. They can and will get the job done for you with far better results than any other mortgage company. Great experience working with Dan's team. Great rate, straightforward, and prompt with communication.

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    Verified purchase
    StaffRates

    Reviewed Nov. 23, 2021

    At first we were hesitant about refinancing because of the usually tedious and drawn out process. An excellent 30-year rate done smoothly and expeditiously by Stephen ** and his associates. Our hats off to them. We are already referring other people to Caliber.

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    Verified purchase
    Loan Process

    Reviewed Nov. 23, 2021

    To make a long story short we have been trying to move for 8 years and last year we thought we found the house of our dreams. We tried to get a loan through Caliber Loans and because my husband was on furlough due to Covid, we were denied the loan. Well my husband went back to work a few months ago and we decided to go ahead and see about getting a pre-approval for a new home. Both times we spoke with John ** and he tried to do everything he could possibly do to make it work even though last time didn't work out. He definitely came in clutch this time and we are now currently living in our new home! We love it so much, it's so beautiful. We still can't believe it's ours and we are so happy! I highly suggest you talk to John ** at Caliber Loans if you are looking to purchase a new home!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Nov. 23, 2021

    John and Jessica made the process smooth and painless. They responded quickly and kept us up to date on our loan status. I would recommend them to anyone looking for a home loan. They are true professionals and care about their clients.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 23, 2021

    Both Ryan and his processor Jessica, were prompt and responsive to any questions, got a great rate at a low cost. I recommend Ryan and his team to all my friends and family whenever I hear about someone buying or re-financing!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Caliber Homes was great to work with and they made the home buying process easy. Ellie answered all our questions timely and was very knowledgeable. I highly recommend Caliber Homes and we will look to work with them again for a future home purchase.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Working with Michelle ** on our refinance was a great experience. Michelle was knowledgeable, helpful and went above and beyond in helping with the paperwork. She also has a great sense of humor and was very patient in answering all of our questions. The entire experience was easy and fun thanks to Michelle.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Was a great experience, well done! Luke and team were great to work with. We had questions and they patiently answered and got through all of them in the time of Covid, that was a great accomplishment. Thank you for helping us refinance.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Such a wonderful experience. The whole process was very painless and I can not thank Ryan and his team enough. They really helped with making sure everything was done right and on time. Not to mention how friendly everyone is. Thanks again for everything.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 23, 2021

    The experience was very pleasant. Marie ** was very professional and very kind. She spends a lot of time making sure I am comfortable and am understanding everything. I will give her 5/5 stars. I will surely recommend Caliber Home Loans! Thank you!

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 23, 2021

    We've gone through Danny ** several times now for our mortgage. He and his team are professional, courteous and always kept us up to date on where things were during the process. We would definitely recommend Caliber to our friends and family!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Ed ** was great. Professional., personable and efficient. Ed was on top of the entire process and everything was easy and understandable. We would recommend him without reservation. We were pleased with the outcome. Thank you for working with us so smoothly.

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    Verified purchase

    Reviewed Nov. 23, 2021

    Over the 32 years my wife and I have lived in our home, we have refinanced at least six (6) times. Our experience with Linda and Bob ** and their very able assistant Andrew ** has been far and away the best.

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    Verified purchase
    BillingLoan Process

    Reviewed Nov. 23, 2021

    Trying to access info to set up direct payments. But it will not allow my new passcode. It keep kicking me out because we used a different code during the loan process and we want to change to a different code. Please tell me how to reset my codes.

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    Verified purchase
    StaffRates

    Reviewed Nov. 23, 2021

    The staff at Caliber gave me a list of documents within the first few days and never deviated from that list. They made the process easy and comfortable. I didn’t research but just went to the place that I had been before, where I was treated well and with respect. I did find out at closing that I had received a great rate too!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 23, 2021

    Very good team. Fast and efficient. I would use them any time. Thanks for all your help. I purchased a house and the team helped me thrust thru, provide guidance, great service, best follow up, I highly recommend this lender.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 23, 2021

    I am grateful for the team that helped us with our home loan process. Everyone was kind, helpful and professional. It was a great experience. My wife and I have nothing but thanks and praise! Thank you so much for helping to realize our dream.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 23, 2021

    Took the extra time. Follow up. Was available when needed. Kept us informed. Applied to two lenders, the other lender sent a generic email apologizing for being so far behind. If you want someone to count on, Call Heath **. I will refer him with pride. How team was very helpful and informed.

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    Verified purchase
    Customer ServiceStaffCommunicationTimeliness

    Reviewed Nov. 23, 2021

    Truly was a very smooth process. Although in the day before settlement a certificate was not ready which meant my closing date was delayed until the next day. Chris and Derrick were excellent in keeping me informed and ensuring I was OK during the process. I appreciate the great customer service.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsStaffLoan ProcessHonesty & Transparency

    Reviewed Nov. 23, 2021

    If I can give 0 stars I would. My family went through terrible flooding & had to be taken out of home on a boat. The amount of stress we had to deal with was the most I have encountered in my life. From throwing out irreplaceable items to being on the phone with different insurance companies, contractors it has been a tough time. The last thing I needed was for my mortgage company to add to that. I have had to jump through hoops in order to receive all the money that I received from my flood insurance company so I can pay my contractor. It has honestly been a terrible experience & I plan to refinance both of my mortgage loans to just not be a customer of Caliber. This flood insurance procedure needs to change in the future as you are supposed to try to help your loyal customers & not add needed mental & financial strains to their lives!!

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    Verified purchase
    Loan Process

    Reviewed Nov. 23, 2021

    Mark and his team went above and beyond, navigating offers in multiple counties on a short timeline. With Mark, his team, and Caliber Loans on our side, we are now happily lounging with our cats and puppy in our dream home. Thank you!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    It was a great experience mainly due to the expertise and friendly manner of Ashlynn **! She was there every step of the way providing support and much needed knowledge! I would not be sitting here enjoying my new home if I hadn’t had Ashlynn’s assistance!

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    Rhonda, Christine and Barb were so helpful in every step of the way. Being a first time home buyer, they didn't hesitate to clarify my questions. I am so glad that I am enrolled with Caliber and very happy that we landed on our beautiful home.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Nov. 23, 2021

    I would suggest Caliber Richard ** for a home loan. He really fought for us to get our home. We had many hurdles to get over, and he helped navigate us over all of them. He maintained a professional attitude all the time.

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    Verified purchase
    StaffTransparency

    Reviewed Nov. 23, 2021

    The closing on my investment home was so smooth and rapid, thank you. I would recommend you guys and use your services again. The processor was really good and knowledgeable, she was very easy to work with. I was updated through the whole process and kept inform.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    Cyndi ** is a legend. I was lucky enough to have an amazing real estate agent introduce me to her in a pinch. Coming from the legal and pharma world, I have a very high expectation of service. Cyndi exceeded those expectations at every mile marker.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 22, 2021

    Our experience was excellent. We had a fairly quick turn around with our first home. We would highly recommend them to our friends looking for their home. Debbie, and Robby were very patient and understanding with us and helped walk us through buying our first home.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 22, 2021

    Brett has now helped us with 5 loans and refi's. Both for our home and investment properties. He is completely trustworthy and exceedingly competent. He solves the problems that inevitably come up quickly. I have used other brokers before Brett but cannot imagine using another broker again.

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    Verified purchase
    StaffLoan Process

    Reviewed Nov. 22, 2021

    It was a thorough process but both gentlemen there worked tirelessly on my loan. It is an overwhelming process and they both made it easy. Everyone at Caliber Loans is an absolute professional. I would recommend them for any homebuyer. Justin **

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    Great job with super care. Thank you so much for your service. We will recommend to other people for your standard service with confidence. I will keep my mind that in future we always contact you for great service. Me and wife will always like and thankful for services. Take care.

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    Verified purchase
    TechStaffLoan Process

    Reviewed Nov. 22, 2021

    We received stupendous service during our refinance, with the help of our agent Matthew ** who was very knowledgeable in directing us through the entire process. Caliber Home Loans have been our provider for the past four years and always treated us with respect and dignity.

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed Nov. 22, 2021

    Caliber financed my own private home. I had own two houses prior and Caliber was not it. Well someone always answers the phone and helps me. I need it as a single woman and disabled. What a kind group of people to have a well oiled machine and same day answers. Thank you Caliber .. Kristin, Mark, and Ryan.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    I had an phenomenal experience with Doug and his team. The process was very smooth and everyone worked really hard to complete the refinance for me. I’m truly grateful and am looking forward to working with them again. So grateful for Caliber Homes and their professionalism.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    The very best home purchase I have experienced in my lifetime and I owe it to Scott ** and His incredible team. Professional, courteous, thoughtful, extremely attentive. My sincere thanks. And appreciation. I speak with confidence about this company as I have purchased over 25 homes in my lifetime. I would recommend them to anyone.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Nov. 22, 2021

    I worked with loan officer Ben ** on my loan and he was a pleasure to work with. He answered every question I had in a quick and efficient manner. The loan process was very smooth working with Caliber, I would definitely work with them again.

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    Verified purchase

    Reviewed Nov. 22, 2021

    My wife and I worked with Dharmesh and he made the process exceptionally smooth. He is extremely detail oriented, communicative, and was a pleasure to work with. I would recommend anybody in the home buying process to work with him.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2021

    We received excellent customer service. Everyone we worked with was was patient and helpful. They kept in contact with us through every step. On the rare occasions when someone wasn't able to take our call, they returned our calls very promptly. The entire refinance process went smoothly and efficiently. This is our second time using Caliber and we have recommended them to others who had the same quality service.

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    Verified purchase
    MaintenanceStaff

    Reviewed Nov. 22, 2021

    Gus was amazing! He went way above and beyond to help us buy our new home! He walked us thru every step and even though from the very 1st application that was denied, to giving advice of what needed to be fixed to helping close in only 27 days once we were approved!! I would recommend him to everyone!

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    We were so lucky to have been able to work with Adam and the team at Caliber. We have never felt more cared for from a business. They made a very stressful situation into a pleasant one and made sure to maintain in constant contact as needed. Very available, professional and treated like real people. Highly recommend. Got the best deal possible!

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    Verified purchase

    Reviewed Nov. 22, 2021

    My husband and I are pleased with the service that we received. Everything turned out the way we hoped it would. We would definitely refer Caliber Homes to family and friends. We appreciate your business and hope you all have a happy Thanksgiving. Thank You.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    I want to say thank you to Jesus ** and his team for all the help and patience they showed me as we found our forever home! I am so grateful for their help and highly recommend their expertise! They were so happy for me and all I can say is thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2021

    Hope and her team are amazing. Trust and recognize her hard work. This is my 2nd mtg with Hope. She is superb. She is all about making her clients happy as well follow up is the best. All good to say.

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    Verified purchase

    Reviewed Nov. 22, 2021

    Peter and his team were so available and kept us up on every detail. We went through him when we bought our house and went to him again to refinance. If you live in King County and are looking to buy a home I don't see how you could do much better.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffLoan ProcessRates

    Reviewed Nov. 22, 2021

    Caliber home loans recently got me a loan with an great interest rate to get us into the house we wanted. Jonathan ** was who I worked with and he couldn't have been more amazing. He was on it from the beginning. He was quick in processing the pre-approval information and once we went under contract he was on top of it every step of the way. He was extremely knowledgeable in his work and personable as well. In the future, I will definitely go back to Caliber and Jonathan in particular if I'm in the market to buy again. Outstanding service.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2021

    Hello, I could not be happier with the assistance I received from Marty ** and the whole Caliber team! Everyone was very easy to work with! I will recommend them every time! From the beginning to end, they were always there to help me!

    Thank you,

    Paul

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 22, 2021

    We had a great experience using Andy at Caliber to refinance our home this fall! The entire team was incredibly fast to answer our questions and turnaround everything for closing in under a month! The whole team was wonderful to work with!

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2021

    Tessie was great at explaining all the options I had, & understanding every step with the documentation/requirements I needed. The information she shares made me feel confident in my choice. From start to closing, it was an efficient and smooth process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 14, 2021

    Mike was communicative and helpful during the process of buying our first home. His responses to our queries were timely and efficient and put us at ease as we experienced many "firsts" that we did not know how to navigate.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 12, 2021

    We came in with a very tight turn-around time and a pretty non-standard situation financially (poor credit due to living over-seas, but fairly well-resourced). The team at Caliber that we worked with were really fantastic and put in a huge amount of time to quickly move things along for us. Extremely grateful, I really doubt it could have been done without the amount of work they put in.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedBillingRates

    Reviewed Nov. 9, 2021

    Purchased a new home using Caliber in 2017 at a 4.5% interest rate putting 30% down payment. Tried to refinance in 2021 at a lower interest rate and to take some cash out. Was never late and have never been late on any bill payment in over 35 years. Received many refinance sales letters from Caliber but when the refinance process began being offered a much lower refinance value requested I was ignored as an existing customer. Went through the process, however, paid the appraisal fee which came back much lower than Market Value (refinance amount was still 80% of the lower appraised value).

    Refinance denied due to the appraisal and false belief that I couldn't pay the closing costs even after submitting comps and being told that they would review the appraisal. Fast forward, paid another $500 for another appraisal this one getting the current market price 100,000 higher and had no problem with a refinance with another company who treated me like a valued customer unlike Caliber who ignored my history. Received a rejection letter and no phone call even after sending email after email requesting communication. Great on initial finance, very poor current customer treatment.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 1, 2021

    I don’t know where to start! Me and my hubby who are both vets moved down here during a pandemic with two kids and a dog, and things were stressful. So we decided to buy a home and I went through CalVet, Navy Federal, everyone and then googling veteran resources. I find Hooray Heroes and call them and they were so nice! So they put me in touch with Phana and her team and it was just wonderful. I thank God for these people, I have terrible anxiety and would call every time I think I hit a bump in the road and they would immediately calm me down lol. They got back to me quickly and were able to answer all my questions, were supportive and knew what they were talking about. They feel like close family friends now lol.

    It’s nice when someone actually takes the time to explain things to you, and I never felt like I was bugging them but I know I was lol. They were professional, courteous, friendly, and subject matter experts and I could not have asked for better people. Seriously I had the option of not writing a review but I think people need to know about them. So thank you Colleen, Phana, Peter and crew lol. I have my dream house, in a great city and have a great rate!

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    StaffLoan Process

    Reviewed Nov. 1, 2021

    Michelle and her Reno Team are fantastic. They will get you the best results on your loan - and process it faster than anyone else. I completely recommend them without any hesitation. I have worked with Michelle for over 20 years. She is the BEST!

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    Customer ServiceStaff

    Reviewed Oct. 31, 2021

    Grace and her team are wonderful! Communication was timely and understandable. When we did encounter an issue, Grace and her team were right on the matter. We thought the process was going to be a ‘headache’ but Grace and the Caliber team made the process painless. We highly recommend!

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    Loan ProcessRates

    Reviewed Oct. 29, 2021

    Over the years I have done over 20 home loans for rental properties and this was by far the WORST EXPERIENCE EVER. I don't know if it was Calilber's fault, or Luther **' fault, but what I do know is that the Caliber team were useless advocates, requested the same documents over and over and over, and pissed me off repeatedly. When I escalated these problems to management, they were also useless. This torture went on for 5 months! Luckily I did my next loan which just closed, in 45 days! Yes, the fees and rates did match what they promised.

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    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 28, 2021

    The entire process with Caliber Loans and Ralph ** was fast, easy, accurate and professional. I have done refinancing before and this was by far the best experience ever. Nirvana Title was also very timely and professional. Ralph locked me in at a very competitive rate, nearly all of the paperwork was done on line which made things move along rapidly. Nirvana and Caliber have a great portal for me to see exactly where we were in the process.

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    StaffHonesty & Transparency

    Reviewed Oct. 28, 2021

    Tyler was incredibly helpful, honest, and professional throughout the whole home buying process. He worked hard for us to get our first home and allowed us to speak to him and his workers every step of the way. As first time home buyers we had a lot of questions, and his patience and knowledge never made us feel like we had to make a rushed decision. He helped us through many unforeseen hurdles and made sure we closed on time. Highly Recommend!! We would use Caliber again in a heartbeat.

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    StaffLoan ProcessRates

    Reviewed Oct. 27, 2021

    Caliber Home Loans provided competitive rates and helped me to get approved given my unique situation of being a recent college grad and not having started work yet. My loan officer was responsive and helped answer all of my questions. I was happy to use them when purchasing my first home.

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    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 27, 2021

    Patricia ** from Caliber Home Loans - Kirkland, WA was nothing but amazing. Our home buying experience lasted about 10 months as we were purchasing a newly constructed home and there were many delays. Patricia did an amazing job keeping us informed on rates and was very quick to respond to our questions. As one can imagine, during such a long process many questions came up; she was a calm voice in the storm of this buying process. We are lucky/blessed to have found Patricia and Caliber Home Loans.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2021

    Phana and her team were amazing. They explained everything to us in amazing detail, but simply enough for us to understand. We were never blindsided by anything and felt very educated on all the steps. Everything was done promptly and efficiently. I would definitely recommend her and her team to anyone I know! I couldn't have asked for a better experience.

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    Punctuality & SpeedStaffBilling

    Reviewed Oct. 26, 2021

    I am very pleased with the quick turnaround for the refinancing of my house. Ramon ** and his team were outstanding and thorough. The turnaround time from beginning to end was 2 weeks... And I was able to cash out and consolidate a couple of bills... In all saving me a nice amount of money every month when I most needed it. Thanks Ray!!!

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    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Oct. 26, 2021

    My experience with Caliber Home Loans had been very good. I was kept up to date with every detail done and response time was very quick. I feel very confident moving forward the right choice was made with this company.

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    Punctuality & SpeedStaffRates

    Reviewed Oct. 26, 2021

    Eric with Caliber was always very responsive, and quick to provide the daily rates and numbers of what a refinance would look like. The process was handled professionally and he answered all of my questions. The signing process was easy as a notary came to our home for convenience. I'm happy to be saving money on my mortgage.

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    Loan Process

    Reviewed Oct. 26, 2021

    Garrett ** at Caliber Loans provided a personalized and streamlined experience for me after I struggled to obtain funding with a national lender without a local branch. Garrett and his team consistently communicated with me at every step of the way and assured that I was informed and confident about the process. I would 100% recommend Caliber!

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    StaffLoan Process

    Reviewed Oct. 26, 2021

    As a first-time homebuyer, this whole process was overwhelming and there was much that I did not understand. The guidance I received from Caliber Home Loans and from Dan ** helped me feel confident as I signed my name so many times on all the paperwork. By the final closing, I had a great understanding of what was going on and what was required of me in order to complete this process. That is all due to the endless answering of my questions by Dan and the team at Caliber Home Loans and due to their effort to communicate timely and in great detail! I can not speak highly enough of this team. 10/10 would recommend!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 26, 2021

    Working with Jolene, Cary and the Caliber Home Loans' team was a fantastic experience. They were friendly, professional, highly knowledgeable and prompt. As a customer service fanatic, I have high expectations when it comes to service and Caliber Home Loans knocked it out of the park. I would recommend Jolene and her team for anyone looking for a mortgage in the WA area. And will definitely use them again if/when the time arises. Thanks for making my condo purchasing experience a positive one!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 25, 2021

    Jolene and her staff worked overtime to get me a loan for a house. It was a mad scramble and they kept me on track and processed things so fast it made what seemed impossible - possible! Thanks to them I have a great new home. Highly recommend and thank you.

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    StaffLoan Process

    Reviewed Oct. 25, 2021

    My loan officer Roger ** was amazing! He was extremely patient with all of my questions and concerns being a first-time buyer. He was knowledgeable, and very helpful throughout the whole process! He deserves a raise for all of his hard work!

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    Loan Process

    Reviewed Oct. 25, 2021

    Robin ** is a rockstar!! We have had two other home loans through Caliber but our last purchase in September 2021 was the BEST experience of ALL times! Robin ** worked tirelessly to get us where we needed to be by when we needed to be. Robin will be top on our list for a VERY LONG time!!

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 25, 2021

    I was buying a unit in a DC housing-coop and CHL was one of the approved lenders. Worked with Joel ** as the loan officer and it was a very smooth transaction. Was able to get the financing, good terms, and everything fast. Would recommend them. Their team had great communication through the whole process.

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    StaffLoan Process

    Reviewed Oct. 25, 2021

    I would like to express my gratitude toward Caliber Home Loans and more specifically Brian **. I was informed throughout the process and felt comfortable knowing my loan was being handled with care. The experience and knowledge that Brian displayed was appreciated. Equally important was the willingness to work at any moment of the day to make sure the documents and deadlines were met. I would recommend Brian and Caliber to anyone looking to secure a home loan.

    Thanks,

    Dan **

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    StaffBilling

    Reviewed Oct. 25, 2021

    Our experience was very good. Jeff ** was very responsive. However, it is nearing Nov. 1, when our first payment from the re-fi is due and as of yet we have received NO information from Caliber about how to send you the first mortgage payment.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2021

    Jody ** was outstanding. Our agent said he was the most informative mortgage banker he has ever dealt with. Jody always quickly responded when we had questions. Caliber's web connection to our bank account was a disaster but we got through it.

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    Customer ServiceStaff

    Reviewed Oct. 25, 2021

    Lucy ** was so patient with me and walked with me through the entire process. I would always refer to Caliber for such a situation as I had or if there was ever anyone who simply needed to help because Lucy and Caliber was best at being patient, being kind, replying immediately and following up!

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed Oct. 25, 2021

    Having wasted Two years and Thousands of dollars trying to buy a house, Martine ** from Caliber was referred to me by my Realtor Siomara **. The precision with which she works reassured me, I was in great hands. The service was outstanding. Their team had me in my own home within 30 days. I pay less now for mortgage than I did while paying rent and they were able to get me a really great interest rate. I recommend Caliber and especially Martine ** to every homebuyer, first time or not. Her experience and expertise shows that she knows exactly what she’s doing. With Caliber there is less red tape and it’s easy to follow the progress of my loan on the App. The communication is quick and easy, calls returned ASAP. I felt the Caliber team had my best interest at heart.

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    CoverageStaff

    Reviewed Oct. 25, 2021

    We HIGHLY recommend Kevin. He was highly responsive, respectful, and always super helpful. He treated us as family, really encouraging us throughout the process. He even encouraged us through difficulty with a challenging insurance agent. We cannot recommend him enough!

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    Staff

    Reviewed Oct. 25, 2021

    In a Somewhat intimidating situation, Derek made this as easy as possible. I cannot thank him enough for helping me get everything in line for my family. The personal touch and the fact that you could tell he cared was extremely comforting.

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    Verified purchase

    Reviewed Oct. 24, 2021

    We are very happy with the services Natalie have extended to us. She went above and beyond just to get us the best mortgage terms even making sure that terms would be extended to whoever will buy our house should we opt to sell. We highly recommend her to anyone who need mortgage.

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    Verified purchase

    Reviewed Oct. 24, 2021

    We refinanced our residence. That went well, so we brought a 2nd home in another state. While there were many "sell side" issues requiring months to resolve, Caliber hung with us. We were so pleased, we refinanced an income property in a 3rd state. So Caliber is the recommendation I'll be making.

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    Loan Process

    Reviewed Oct. 24, 2021

    I highly recommend Sharon ** of Caliber Home Loans in Klamath Falls, Oregon. In my experience, Sharon goes above and beyond to make sure all the components of a home loan are in order. She was readily available when I had questions and provided the needed support throughout the entire transaction.

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    Customer ServiceStaffEase of UseLoan ProcessTransparency

    Reviewed Oct. 24, 2021

    Alex and Kelli were great to work with, always kept us up to date on the status and very responsive whenever had any questions. Loan portal was easy to use and communication by phone and email was appreciated. Overall great experience getting us into our new home. Thank you! Highly recommend.

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    StaffLoan Process

    Reviewed Oct. 24, 2021

    My experience with Caliber Home Loans was amazing! Especially my broker, Frank **! He made the experience so easy, and literally worked magic to get us this loan! I would 100% recommend using Caliber to everyone I know looking for a home, specifically for Frank **!

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    Customer ServiceStaff

    Reviewed Oct. 24, 2021

    Very professional, organized and well managed process by all of those involved in this transaction. Mr. ** was exceptional in his knowledge and customer service as the lead contact for Caliber Homes. All documents were delivered on time, accurately completed and executed on time and correctly the first time.

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    Transparency

    Reviewed Oct. 23, 2021

    I enjoyed working with Jill ** and her team. I felt like they were really on top of things. I got updates and could always get a hold of someone if I had a question or concern. The whole process went smoothly and I would confidently recommend them.

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    Customer ServicePrice

    Reviewed Oct. 23, 2021

    I would be happy to refer Caliber mortgage to anyone who is in the market to buy a home for the first time or out of a need for health reasons. They keep you informed and equipped with information you will need to close without costing you an arm and leg for their services.

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    PriceLoan ProcessRates

    Reviewed Oct. 23, 2021

    Caliber Home Loans was referred to us by our Realtor as a locally run company that knew the area we were looking to buy our home and the home financing requirements well. They also had a great relationship with our realtor as well. We figured these elements would work in our favor towards getting the best home at a good price and at a low interest rate. We also had not purchased a home in 40 years and had no recent experience in the home financing game. Caliber Home Loans met and exceeded all our expectations. They did a stellar job making the home financing of our new home easy for us. Great company!

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    StaffLoan ProcessHonesty & Transparency

    Reviewed Oct. 23, 2021

    Of course, every loan has work involved. However, Hazel made the process as painless as possible. She was knowledgeable about the options available and helped us every step of the way. We are so grateful to find such an honest and efficient lender and highly recommend Caliber Home Loans!

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    StaffTransparency

    Reviewed Oct. 23, 2021

    I was very impressed with the ease of the refi. Team ** took extra care to communicate. I had consistent updates, so we were always in the know. More impressively, Team ** pro-actively took extra time to find the best possible refi for our home. They absolutely exceeded our expectations. I would recommend them to anyone and everyone.

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    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed Oct. 23, 2021

    Cole ** is THE man to see about a mortgage. He stops at nothing to get you to the closing table. As a first time buyer in this insane sellers’ market, I depended on patient, knowledgeable people to guide me through the experience. Cole went above and beyond to educate me and be available for all of my questions. He is prompt and courteous in all of his communications and can be trusted to follow through correctly for an effortless transaction in the end.

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    StaffLoan Process

    Reviewed Oct. 23, 2021

    They went above and beyond and were amazing to work with! They worked so hard to help us with our loan, we will most definitely be recommending them anytime someone we know is in the process of buying a home!

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    Thank you very much for all your valuable help, I am happy with my new house and I totally recommend them for their efficiency and quick to solve problems and fight the best deal for me. Thanks to my salesman Raymond and Juanita for clarifying all my questions with great patience and clarity.

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    Verified purchase

    Reviewed Oct. 23, 2021

    Rosie **, with Caliber is the best. Closing was a simple and flawless process. She communicated with me being in SC and at closing it was a seem less process. Thank you Caliber for having such great people to work with. I will definitely refer Caliber, and Rosie to anyone looking to buy a house.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 23, 2021

    Jack and his team went above and beyond to make this a great process. They were very quick to respond with calls or emails, and kept us informed on the timeline of everything/set expectations in advance on what was needed so that there wasn’t a rush needing documents that day which is what I had experienced in the past with other lenders. I will use Jack for any purchase for myself in the future, but will also recommended him to friends and family. My loan closed a month ago and I have given his information to three people so far.

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    StaffLoan Process

    Reviewed Oct. 23, 2021

    Despite a very protracted closing process, Chris and team were always super responsive and helpful. They reworked our loan multiple times over many months and couldn't have been easier to work with. Highly recommend using Caliber and team — they're great.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 23, 2021

    Tom ** and his staff at Caliber Home Loans are true professionals. Their response time to questions and issues is awesome. They make one feel like a VIP! I financed my home and refinanced through Tom, and had a terrific experience both times. The original mortgage needed particular creativity when the buyer fell through on the home I was selling. Can’t say enough good things about Caliber Home loans!

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    Punctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    The people there are great and easy to deal with. They're fast, courteous and accurate with everything. I'd recommend them to anybody. Thank you Caliber for making our dream come true. We value all that's is been done. Thanks again twice over and over again.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 23, 2021

    I had a really pleasant experience with Caliber. They handled my file with tremendous speed, care and professionalism. I’d put Caliber in a category of exceptional. My loan officer was patient. When ever I did not explain something he’d take the time to go over it again. The women who closed my file was exceptionally professional as well and I would want to work with her again.

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    Staff

    Reviewed Oct. 23, 2021

    Our experience with Whitney ** and her team couldn’t have been better. She was so helpful during the whole process and worked some serious magic in getting us to close on time. Will be recommending her and her team to anyone in need of home financing!

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    PriceLoan Process

    Reviewed Oct. 23, 2021

    Tim and Joanna were superb are communicating everything about our loan and even went to great lengths to make sure our process went smooth and affordable. They were even encouraging us to go with other lenders if we find a better deal. Highly recommend!

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    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 23, 2021

    Jennifer ** and her team were excellent to work with. We were even able to close early because of her efficiency. We are small business owners with different types of income and they were able to weed through all the numbers and get our loan done with plenty of time to spare on closing. Thank you very much!

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    Loan ProcessRates

    Reviewed Oct. 23, 2021

    When we started looking for a new home, I contacted 3 Mortgage Companies looking for financing. Dave ** at Caliber Home Loans not only had the lowest rate of the 3, but he and Amber ** went above and beyond in getting our mortgage approved and closed. Buying a new home is a stressful process, but Dave and Amber took most of the stress out of the ordeal, and love our new home, and we love Dave and Amber at Caliber Home Loans, Inc.

    Chris and Loretta **
    **

    Ardmore, OK 73401

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 23, 2021

    Working with Caliber was an exceptional experience! They were quick to notify us of everything, and very concise in requests. We never had to wait long for responses to our inquiries. Everyone was friendly, encouraging, and supportive. For all the many tasks involved in purchasing a home, Brad ** and his team made it much simpler! We are very grateful and would absolutely use Caliber again.

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    StaffTransparency

    Reviewed Oct. 23, 2021

    When using Caliber, we get regular updates about the process, next steps, timing and most importantly, understanding the financial legal paperwork. Brandon and his team are outstanding from beginning to end. If only every transaction was this seamless! They are great.

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    Staff

    Reviewed Oct. 22, 2021

    Mary ** was amazing. There were some ups and downs because of the address and she fought for me. She assisted with title company and in other areas. The best agent ever! Would recommend her to anyone. Whatever commission she earned, she worked hard for!

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    Staff

    Reviewed Oct. 22, 2021

    Matt and his team enabled us to arrange financing and everything needed to successfully close escrow. We would recommend Caliber to anybody. They made a difficult process easy. When needed, they served as our counselors to help relieve any stress.

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    Customer ServiceStaffLoan Process

    Reviewed Oct. 22, 2021

    Grace and her team were awesome! They handled everything from start to finish and ensured that the loan closed on time. We were very happy with her knowledge, professionalism, and communication and highly recommend her! She called us back immediately and followed up with any questions we had.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 22, 2021

    From the moment we first spoke with Jon and his team, I knew we were in good hands. Jon went above and beyond, from counseling my husband and I on our options and suggestions to help improve our financial positioning, down to working hand-in-hand with my realtor on options when the unthinkable happened and I got COVID days before our closing date. Even with that unpredicted bump in the road, everything went smoothly and perfectly and I always felt informed, empowered, and that I had the right team in my corner. Jon must also be really good at hiring people because his team is phenomenal. Kind, quick to respond, and made the entire process as easy as it can be. I honestly can’t say enough good things about Caliber. I am definitely a customer for life.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    I would like to say that Caliber's loan officer Jeannie ** did an excellent job of refinancing my home. She did the same great job when we purchased the home. The steps were well laid out and contact and responses were super. I would recommend Caliber Home loans to everyone looking to buy or refinance. They have the best loan rates and service.

    Jose **

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Oct. 22, 2021

    Tim was very fast at getting our loan handled. He was always "on top" of everything. Very professional and pleasant to work with. No matter what my question was, he always had the correct answer and never hesitated to take my call. Even while vacationing he answered my calls!!

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    StaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    Our VA loan was anything but easy and ordinary, but our mortgage broker, Melissa **, was truly amazing. She made everything simple and stress free and her sincere interest in helping Veterans was noticeable and appreciated. I recommend Caliber, especially Melissa, to anyone that wants a personal and fantastic experience!

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    StaffEase of Use

    Reviewed Oct. 22, 2021

    I do not know where to start with this but in short words.. Grace and her team are the dream team to work within this process and she made buying a house the most understandable and easy to navigate process and was on top of everything 100000%. Thank you Grace and the dream team!!

    Mohammed **

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    StaffLoan ProcessCommunication

    Reviewed Oct. 22, 2021

    I would give 10 stars if I could. Lynda ** was wonderful to work with. Very professional, as well as she kept me in the loop every step of the way. She worked very hard for me and ensured my loan closed smoothly.

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    Punctuality & Speed

    Reviewed Oct. 22, 2021

    Jaimie ** and her team are awesome! They walked me through every step and made sure everything went smoothly. She made sure I understood all the paperwork that I was signing and made the process very quick and easy. I would highly recommend them.

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    Staff

    Reviewed Oct. 22, 2021

    From my initial inquiries to the closing, I had excellent information and help from Caliber's Lafayette, Indiana staff. Tina ** and Kathryn **. Rebecca, in the home office, was also very good in explaining any forms I needed to complete. All in all, Caliber is a great company and I appreciate their assistance in making my application very easy.

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    CoverageStaffLoan Process

    Reviewed Oct. 22, 2021

    Steve and Tracey helped us with our first mortgage, an FHA loan five years ago, and again this year with our refinancing now that we no longer needed the Mortgage Insurance. Throughout they've been incredibly knowledgeable about our options and helpful applying them to our needs.

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    Verified purchase

    Reviewed Oct. 22, 2021

    Terra. And her crew were great!!!! Can't say enough about them and all good. Made my transition to Florida so easy, would recommend them very highly. I moved from CT where refinancing and new mortgages take so much out of you. Caliber was great every step of the way.

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    CoverageStaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    Caliber Home Loans were wonderful. We had not purchased a home in 29 years and needed a lot of hand holding. We got that and a lot of anticipatory guidance. Stephanie was amazing. She worked to get us the best rate. She was very available, and when she wasn’t, she had other capable people covering her.

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    StaffLoan Process

    Reviewed Oct. 22, 2021

    We had the best experience with Shirley **. She came recommended to us through a neighborhood business networking group. So we watched a presentation that she did and it was so educational that it empowered us to give home ownership a try! We really didn't know if we could qualify but with Shirley's guidance and skill, we did it! We love our new home and we had a very positive experience start to finish. She really holds your hand through the process even if you have very little knowledge about loans & home buying.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2021

    We had worked with Caliber before on refinances, but this was a new mortgage for a major home purchase. Everything went flawlessly, on time, exactly as needed. We are 100% pleased with Caliber and offer our highest recommendation. Khalisa and Alyssa made for the perfect team to see us through to a successful home purchase. They were professional and friendly, and their communications were spot on.

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    Customer ServicePriceLoan ProcessRates

    Reviewed Oct. 22, 2021

    We are so happy we went with Caliber Home Loans as our lender and could not have received better customer service and loan pricing. Thank you for making each step of the mortgage process seamless and easy for us, especially as a young family.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Oct. 22, 2021

    I found Nikki ** and her team on Zillow and I'm so grateful that I did. My mortgage loan process was seamless. Her team stayed on top of everything and kept on schedule. I really appreciate how the experience has been and have been spreading the word of how great Nikki **, her team and Caliber Loans have been wonderful!

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    PricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    I worked with Michael ** on a new Home Loan for a ~$2M home we purchased in the Fall of 2021. Michael was very professional and responsive during our Loan interactions. When there were delays associated with the Appraisal Michael worked to push the process along, allowing us to close as scheduled and avoiding extra costs. Michael made sure I understood all steps in the Home Loan Application process, and answered my many questions. In the end we got a great Loan & Rate and we are very happy Caliber Home Loans customers. If we do this again I would definitely use Caliber Home Loans, and plan to recommend them to Friends and acquaintances.

    Barrett

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    Punctuality & SpeedStaff

    Reviewed Oct. 22, 2021

    Very professional team, answered all questions quickly. Seemed like a fairly easy process and very comfortable with the group that was taking care of me. Would recommend them to anyone who is looking for a good reputable place to do their home finance or refinance.

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    Staff

    Reviewed Oct. 22, 2021

    Julie always does a fantastic job! Never had a glitch or hiccup ever! Highly recommended! In fact we always use Caliber! Such an easy and seamless process! Thanks again Caliber. We will never ever use another company for a mortgage. They’re the best of the best!

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    Punctuality & SpeedLoan Process

    Reviewed Oct. 22, 2021

    I had a great experience with getting my home loan from Caliber. Cesar ** was the absolute best and walked me through the whole process. He made the home buying experience a pleasant one. Everything was fast and smooth. Very happy with my experience.

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    StaffLoan Process

    Reviewed Oct. 22, 2021

    I had a great experience. My loan officer Jen ** was amazing. She kept me informed at all times and helped me take advantage of the products that would help me the most in order to buy a property. She also helped informed me of the government assistance. I was able to get a grant thanks to Jen.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Oct. 22, 2021

    Alek was incredible with the process. I had communication the entire length of the process and it was done in a timely manner. Would totally recommend using Caliber Home Loans and will use them again in the future.

    Tor

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    Dawn, Christina and Heather were outstanding...and patient, as our new construction was delayed several times. Kudos to Caliber Loans. The provided competitive rates and always demonstrated a sense of urgency to assist us. Nice job and I would highly recommend to anyone!!!

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    Verified purchase
    Staff

    Reviewed Oct. 22, 2021

    Easy to work with refi my house three times. Casey team was great, very helpful, hassle free. I would recommend them to anybody. Always answer all my questions. Did everything I asked. No complaints at all. They did all the paperwork. I hardly had to do anything.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Oct. 22, 2021

    We highly recommend Caliber Home Loans to everyone looking to buy a home or refinance. Their attention to detail, customer service and speed are exceptional. I wish we had another transaction to do with them we would be calling them today.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 22, 2021

    Used for new home, went well, so I used for refinance as well. Excellent staff, quick workers. I appreciate all of their help and will use them again in the future. Will recommend them to others as well that need help with loans.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Oct. 22, 2021

    Caliber Home Loans was able to get us approved for an FHA loan amount higher than two other companies and a lower interest rate. Melonny ** had a plan to help us get a FHA loan that we were able to afford from the very first phone call. Her partner Mitchell was very helpful and was always quick to respond. Overall we had a great experience and will recommend to others.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 22, 2021

    Tessie was the greatest.... She explained everything to me, she ran numbers to make sure it will work. I recommend her to everyone... The whole process from start to finish was so easy!!!! I closed quick. Thanks again Tessie....

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 22, 2021

    I not only financed my home with Ryan ** of Caliber Home Loans but I refinanced. I didn’t know much about home loans when I purchased my home and Ryan ran through everything with me making it as easy to understand as possible. When I wanted to refinance I knew exactly who I wanted to work with. He’s easy to talk to, hard working, and has a great team working with him. I’ve very satisfied with my experience.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 22, 2021

    My experience to refinance was met with exceptional professionalism throughout the entire process. Starting with clear expectations and communication updates from Angela, Jessica and Jaime. I was kept updated on the process via Caliber’s automated system and able to save money on my monthly mortgage. Highly recommend!

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 22, 2021

    Katie ** was AMAZING! She took the time to explain the entire process and, as a first time homebuyer, I needed a lot explained! I went from a walk through to my closing (with an FHA approved loan) in 3 weeks! I would recommend Caliber to anyone.

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    Verified purchase
    Staff

    Reviewed Oct. 22, 2021

    The entire process was smooth and easy. Highly recommend! They made the move out of state so easy and made a stressful move easy! Luke and his team were especially helpful. They kept us informed of every step and were such a pleasure to work with!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 22, 2021

    My first time buying home through Caliber Home Loans was more than great. Ali ** is Caliber Home Loans officer with a lot of experiences, he communicate information clearly without confusion. More importantly, the whole buying process was fast and efficient and would recommend Caliber Home Loans for first home buyers.

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 22, 2021

    They were very helpful and told us exactly what/when we needed to provide information for our loan. The whole process went very smoothly with no stress. We came from out of state and entrusted them with our loan and we were pleased with them and will use them in the future.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 22, 2021

    Corey ** is the best there's ever been. Saved me a ton of money and credit score jumped 20 points. I'd recommend Corey to any of my family or closest friends. Easy to work with, and he got it done quick.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 22, 2021

    My experience with Caliber Home Loans was wonderful. My loan officer was always there to help with any questions that I had. It was a very quick and easy process. I will definitely recommend Caliber Home Loans to any and all friends looking to purchase a new home.

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    Verified purchase
    Staff

    Reviewed Oct. 22, 2021

    Caliber and Scott were so awesome and informative throughout the entire process. They helped educate us for each step along the way. First timers, here! This is A+ service. We will be definitely recommending Scott and Caliber to everyone we know! Thank you for getting us in our dream home!

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    Verified purchase

    Reviewed Oct. 22, 2021

    The entire process of purchasing a home through Caliber was a very positive experience. Rosie was great to work with and answered all my questions. Everyone was great to work with and the process went very smoothly. I would highly recommend Caliber to anyone!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 22, 2021

    Our team was amazing, efficient, fair, and prompt. They made our deal to purchase a house very easy and within some serious time constraints. From first call to closing it was at about 19 days. The team kept us informed at every step of the transaction and really made us feel like we were a priority to them.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Oct. 22, 2021

    Lee was helpful, responsive, answered all my questions and helped us find the best option for us. When I had questions after our mortgage was approved, I was able to get them answered promptly. I'd be glad to use Caliber Loans again if I ever needed to refinance or purchase a new property.

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    Staff

    Reviewed Oct. 2, 2021

    Debbie is truly AMAZING! One of the nicest people I have worked with in a long time. I received excellent service. She was professional, accurate and available anytime I needed her. Her work ethic is so impressive that even my realtor wants to work with her again! Most importantly she made me feel like someone cared, JOB WELL DONE!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 25, 2021

    My wife and I purchased our new home through Caliber Home Loans in 2017 then refinanced in 2021. Tim ** made the home buying process clear, concise, and smooth, and our home loan was funded fast with no problems or delays as was our refi. Everyone we dealt with was knowledgeable, courteous, and helpful. We highly recommend Caliber Home Loans for your home buying/refinance needs.

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    Verified purchase
    StaffLoan Process

    Reviewed Sept. 23, 2021

    Our experience with Caliber Home Loans was the best mortgage experience that we've ever had. They were extremely helpful, detailed and responsive. Everything they said was accurate and they did not promise anything that they could not deliver. We would definitely use Caliber again.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2021

    I have the best first time home buying experience. I could not have imagined working with anyone but this team. I was able to ask as many questions as I could and they had the answer/solution to everything. They were so professional especially Jaimie **, she was the best! It was like working with a big family. I would recommend them to anyone and work with them in the future.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 6, 2021

    I worked with Jimmy **'s crew and had an excellent experience. They were knowledgeable and helped me select the right loan. They were very fast and efficient. I found working with this crew fantastic, in fact, I refi'd a second loan.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 4, 2021

    For the most part we were mostly happy with the loan process. Our agent, Tom ** was great and went way above and beyond to try to make everything happen as quickly and efficiently as possible. Other staff we worked with were equally helpful too. There were several issues mostly related to the individual that came to appraise the home which could have been avoided had he asked us for information or details when he was here. Instead he submitted information that required follow-up and additional efforts to clarify those details which presented us with major angst and concern that this loan would be either delayed or possibly not completed. We had worked with Tom on several previous refinances of this property and did not have any of these issues or concerns during those processes. We are both thankful that Tom and the staff he worked with were able to assist us in getting through all these issues and completing the loan process.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBillingLoan Process

    Reviewed Sept. 2, 2021

    I have called Caliber mortgage and get the runaround because the loan is now closed. The payment in full took place in July 2021. The original loan officer was Ben ** and he was terrific. Once the loan was paid off I think Caliber just did not care. I would my escrow refund.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 1, 2021

    Danielle & the Caliber team were very helpful throughout the process and did a great job in keeping me advised on the status and what I should expect. When one unexpected issue came up, it was dealt with promptly and efficiently. I'd certainly recommend them to anyone looking for a competitive refinance of their property!

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Aug. 31, 2021

    I got the amazing pleasure of working with Fidan and she is amazing at her job. Incredibly helpful and just honest the best person you could possibly have. Thank you from the bottom of my heart. Never been more satisfied with a service.

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    Verified purchase
    Loan Process

    Reviewed Aug. 27, 2021

    Victor was beyond phenomenal from start to beginning. We heard of him by word of mouth and recommended him to other couples who have also used Caliber for their home loans. He made the process very easy and peaceful. He was extremely reassuring despite whatever obstacles arose during the process. He became a part of our team as we shopped for our 1st home.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 26, 2021

    This is our 2nd transaction with Daphne and both have been fantastic. She was easy to get in touch with and always helpful when we had questions. Oftentimes VA loans can be difficult but Daphne is the knowledgeable expert that you want in your corner. I cannot recommend her and the Caliber team enough.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 26, 2021

    Dealing with Caliber made our project proceed effortlessly. All parties were professional and friendly and made the whole process of converting from a Construction loan to a Conventional mortgage painless. I would highly recommend them to anyone who would be considering a mortgage co.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 25, 2021

    Recently bought a new home and and fantastic service. Can’t speak highly enough of Rocco and his team on the mortgage lending side. Also has a terrific experience with Dominique as far as recasting our loan. Thanks to Rocco and Dominique. I highly recommend you to friends.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffEase of UseLoan ProcessRates

    Reviewed Aug. 25, 2021

    George and his team in the Sonoma office were a pleasure to work with. Knowledgeable, friendly and professional. Made an otherwise intimidating process go smoothly. They were prompt in response and intuitive in anticipating our needs. They took extra steps to make sure we could get the best interest rates available, and were a real help during the escrow process. Highly recommend them for anyone seeking home loans in Sonoma County.

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    Verified purchase
    Staff

    Reviewed Aug. 25, 2021

    The entire Caliber team was extremely communicative, friendly, helpful, and efficient. I really felt like I was a top priority throughout the whole process. I'm convinced a miracle was performed to help me close during crunch time. Such a great experience, will definitely be coming back again, and strongly encourage others as well.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 25, 2021

    Nick Was extremely hard working and knowledgeable throughout home buying process. He was patient with us and answered questions no matter the time, day and night. He got our loan completed in under 30 days and without a delay from myself would have been sooner! We will never go with anyone else.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 24, 2021

    The team I worked with was responsive, efficient, communicative, and professional. As a first time home buyer, they explained everything I needed to know in detail and make the process very easy. They helped me determine what I could afford to purchase in this market when I was looking for homes, as well as updating any qualifications based on my new employment from a different company.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 24, 2021

    Fantastic job by Greg and his team. Always there when we needed them and answered all of our questions timely and efficiently. With a large down-payment we had lots of options, and they walked us through each of our options highlighting the positives and negatives. All around terrific job. Thanks so much!

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 23, 2021

    Would like to thank Caliber team for making things possible with our new house purchase. Everything was smooth and they were easy to deal with. Alfie did a good job with us, helping us every step of the way. Ready for us anytime. That’s one of the great traits of loan officer.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 23, 2021

    Khalisa and her team at Caliber Home Loans was the Best!! I have bought several homes in my lifetime. Everyone should be so lucky to have her take care of their financing! It can be a very stressful time, but the financing is not if you choose Khalisa at Caliber.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2021

    The Caliber team was very knowledgeable and professional from beginning to end of my home purchase. Great customer service. Keep up the good work. Terry, Rachael, Kristie have been truly remarkable. This being my second home purchase which was a memorable experience. I surely will recommend Caliber to my friends and colleague.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 23, 2021

    We chose to work with Michael again after a great experience with refinancing another loan. Working with Michael ** is a pleasure. He's always very responsive, professional and courteous. The process went smoothly and we were always informed about next steps. I would definitely recommend Michael and Caliber to friends and family.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2021

    Adrienne and Emma were both so professional and easy to work with. They were clear in their directions and answered questions quickly without making us feel dumb. (We are from the non-computer era). We will highly recommend them especially to those over 60.

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    Customer ServiceCoveragePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Aug. 22, 2021

    Shane literally closed the loan on our purchase and our buyer's loan in 3 weeks! I am self employed and he could not have made the process ANY easier or more efficient! One thousand percent would recommend him! He responds very quickly to calls/emails/texts and is simply a pleasure to deal with. Likewise, he had a great contact for insurance who was equally as efficient! And his rate was fantastic so you definitely DO NOT pay more for his excellent service!

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Aug. 22, 2021

    We got our loan through Caliber, I would have given a better rating if communication had been more proactive & using the website has been easier. There were issues with uploading documents & being able to check loan status. Overall I was satisfied with our team.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2021

    John ** and his team was fantastic. I felt like I was in great hands the entire time. John was easy to reach and was willing to answer any questions I had. I would highly recommend them to anyone looking to buy a new home. Thank you!

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    Verified purchase
    Loan Process

    Reviewed Aug. 22, 2021

    Working with Amanda ** with Caliber Home Loans, made my home refinance easy. Amanda kept in touch with me every step of the way and the electronic processing of the documentation was seem less. Thanks to everyone who worked for me to get me refinance complete.

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    Verified purchase

    Reviewed Aug. 22, 2021

    Jay and his team were very on the ball and organized. They kept us calm throughout our entire closing, curveballs and all! When we were at the highest point of stress, Jay would ensure us that they had everything under control and it would all be figured out. We would recommend this team to anyone.

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    Caliber Home Loans Company Information

    Company Name:
    Caliber Home Loans Inc.
    Company Type:
    Private
    Address:
    1525 S. Beltline Rd.
    City:
    Coppell
    State/Province:
    TX
    Postal Code:
    75019
    Country:
    United States
    Website:
    www.caliberhomeloans.com