Bank of America Online Banking Reviews

Online instructions for opening a checking account, for managing a credit card account and for obtaining reward funds from use of credit card are incomplete or misleading. Several separate telephone calls were required in order to complete each of these simple transactions. The agents are patient and friendly but hopelessly ill-informed and must check constantly with higher authority before proceeding to complete a straightforward customer request. I've wasted more time dealing with Bank of America and its self-serving policies than with any other bank with which I have done business in the past. I won't bore readers with additional details, instead, I'll simply close with a few words to those who are pondering the pluses and minuses of dealing with B of A: "DON'T SAY YOU HAVEN'T BEEN WARNED!".

I have multiple accounts, BOA, Schwab, 401k etc... I also have family I regularly send funds to. All of a sudden all my external accounts are gone and my option to transfer funds is not working. Accounts that I regularly use. Hours on hold. Hours getting no answer. On hold constantly. Can't even close my account because of a missing $3,000!!!! No one to explain where this money went. Transfer only has my name and no other details. No customer service to even answer the phone. On hold for half an hour after hours of useless online run around.

This bank is the worst in the world. I'm having several problems with my business account. When I deposit checks they hold my money for SEVERAL days. When I make a transfer through zelle they hold my transfer and do not transfer the money to the account. This is causing me a lot of problems. With this bank I just don't have free access to my own. Now I’m just trying to get a specialist on the phone and I’ve been transferred 4 times to 4 different people and no one can solve a SINGLE problem I'm having.

I made a purchase with a company called Rolling Cart for two planter boxes for a total of $97.80. The company never sent the items purchased and would not respond to emails. So I filed a dispute with Bank Of America which they gave me a temporary credit of $97.80. They then removed it on 26 April. They ruled in favor of the merchant by reason that I made the purchase which I did. However Bank of America does not provide the option of "Item not received" on their dispute page on their web site, If that option was available the ruling would have been in my favor and not the merchants.

I deposited a check few thousand dollar check from a customer made out to my business which is also my name as a dba. They flagged it as fraud, made my account -$888,888. Told me they opened an investigation and it could take a long time. Ultimately they called the issuing bank and customer got a call to verify. It wasn't that simple at first they needed to make a huge issue and put me through a nightmare. Just recently had a debit card transaction marked suspicious so they froze my account and I had to waste over an hour trying to reach a live person as that was all the only way it could be resolved. What a terrible experience dealing with this bank.

Spent over 1 hr. trying to access account. Hung up on when asked to speak to supervisor. Rude/sing song agent talking to me. Ordered debit card over 1 week ago and they have not sent card. Over 20 yrs with B of A, will be closing account soon as covid ends and they actually do customer service again. Ignorant untrained agents,

Hello my name is Mrs. **. I been with Bank of America over ten years off and on almost like boyfriend thing. My bank accounts were closed on July 23 of 2021 for unknown reason. They have blackball me and now my money in limbo I received my disability benefits cause they decided to close my accounts for me and my son. I'm very angry cause I did nothing wrong to have my account closed and it unfair to me and my son that we have no money cause of their decisions. I'm missing about 1254 dollars and I want your people out there to stay away from banks like this. They don't care for the customers unless it involves them making and taking money from but if you fight for your money these are the results of it.

The banking app for mobile is pretty easy to navigate except the removal of my keeping myself logged in the minute it see my face then it logs me back in. I am still trying to remove this but so far I haven't figured it out.

The website is very slow. Doesn't work properly. When you try to go back, It logs you out. It lets you save your log-in and password which is a bad thing. Log and open the computer and log into your banking.

I like this bank. It’s OK just where I get my child support from. It’s nice being nice for your phone. They are better than other banks. Stay secure and I have answer questions that need to be answer right away. They help with their customers and they’re really awesome people on

BoA's online banking service is overall top notch and very user friendly. Easy to navigate, very informative in terms of all the banking menus in one place and most of all very safe with multiple layers of login confirmations to make sure no unauthorized access happens. I feel safe using their service.

They have always been very helpful with any problems that we have had with our accounts and I would recommend them to anyone. We have been able to use them anywhere there is a Bank of America and they have always been very easy to use.

Banking with Bank of America has easy access to banking online. I have been banking with them ever since 1979 and still is. The reason why Bank of America is still in business is they have improved over the years, and you can rest assure that you will be too if you decide to bank with them. Now and forever.

I liked the experience with this bank very much. That they are really good and their treatment is fast and continuous support. You feel and you are dealing with them with confidence because at any time you will need them you will find them.

I made it to gold member status and the cashback card they offer is by far the best out there. When I do have an issue and call in my wait time is usually under two minutes and I'm speaking to someone in the US. They are responsive, professional and prompt.

Bank of America is not a very customer friendly institution. The interest rates are extremely unreasonable with numerous feed. The customer service was very uncordial and aggressive. We were so happy when we paid out and closed the account. Will never use them again.

Easy to use website and app. Feel comfortable about the extra measure of security of their site, when I attempt to sign into my account. I receive notices of unused perks. And the fees are clear. Rarely have to call customer support. I feel it is reliable.

Pretty good mobile application and easy to use. They also have pretty good stock trading bank which is easy to transfer between them and fee is waived when customer meets their tier requirements. Also, there are quite many branch offices so I can visit there whenever I need to say/get something from bank.

Revert convenient, quick, confidential, accurate. Always at your fingertips. Can go go back to check your work/figures as often as you like and everything is neat and just as you left it! Most helpful to me is the convenience as well as the accuracy, so that I never have to worry if the figures are right and I don’t have to double and triple check them.

The online banking is good. But the local brick and mortar bank has slowww tellers who let long lines accumulate while the employees act impervious. There were more employees than customers. Two tellers who didn’t seem to notice the line getting longer and more restless. As they kept their heads down and dragged out the transactions exclusively with the same 2 customers. The rest of us, who were waiting, shifted, looked bewildered and ignored. Because we were. The other, non-tellers were also clueless to the facts. Doing God knows what. But intentionally leaving us to fend for ourselves. SHAME!!

Lots of branches nationwide, easy to use online banking and bill pay. ATM’s issue bills other than 20’s. Many products to choose from, credit cards, mortgages etc. I highly recommend to my friends and family.

I always access my account, the application is very easy to use, make check deposits, transfers, everything is very practical, I also like the electronic assistant, because I only type a word, and she directs a link to the exact location, I really like it very much.

Last two visits terrible customer service. Only one clerk working. Long line. Not very friendly and didn't know my name. ATM was not working. Had to fill out my own slip. Told her I was going to close my account, and she didn't care.

Excellent response time for online banking customer service group, when stranded in a foreign land.. Easy approach with excellent support snd service track, esp when needed on emergency when needed.

Simplicity of use. We have not experienced any issues with the site not being available. We have the mobile application installed on our phones making it easy to access from any location that has wireless internet available.

I like that my card earns rewards points, which can be used to purchase gift cards. The app is pretty easy but it doesn't allow you to change scheduled payments which would be easier than cancelling and rescheduling. I also use the account for my car payments so it's convenient to take care of 2 bills under one account.

Great locations are available and easily accessible to all communities....and friendly and helpful staff is a plus nowadays. Seriously today’s world is all about me. When I need a question or problem resolved, they get the job done with a friendly tone and kindness. Today, customer service is needed the most everywhere but here....Thank you!

Bank of America is on the leading edge with their products and especially online banking. I have been a customer since the early 2000s. At that time their banks were strategically located and very convenient. Their tellers and personal bankers were very well trained and knowledgeable. Their investment departments were the same. However with the closing of the drive through lanes and also closing many of the brick and mortar facilities it now make it almost impossible to be a BOA Customer unless you live in a major metropolitan area. If it weren't for direct deposits, automatic deposits by phone, and their online banking it would be impossible for many people to remain a customer. The online banking is easy to use and the customer service provided for any issues is outstanding,.

First & foremost it is easy to navigate. When you click on something, that is what comes up & leads you easily to your next step. It is very seldom down--don't know when they upgrade the system as I have never found it down! Help is always available and correct the problem. I have several banks & a credit union but Bank of America wins my vote--by a lot!

I have been a member for 20 plus years, I got an Alaska Airlines cards for the air mileage program. The customer service isn't outstanding, they don't do anything above and beyond what can be expected. Interest rate is average, overall a very average company.

I do most all of my BOA banking online as it meets nearly all of my needs. Balance checking and bill paying are probably what I do most. I also assist my elderly mother with her banking. Because she's a BOA customer, I can use online banking to conduct her transactions and bill paying.

Very difficult to get a human when calling. One of my cards was hacked recently, this is the third time since October. One woman from BOA told me I should use my checks, to avoid these issues! Having my money put back in my account took much too long. There seems to be no answer as to why my card gets hacked!

In more than one instance, it took me hours (customer service), and in one case (calling a bank), two days to get someone on the phone. They need to hire more people at the bank, and at customer service to answer phones. If you like phone frustration, this is the bank for you.

I recently open an account through online checking account. I used it 3 days and set up all of my direct deposit with it. Suddenly I saw my account is disappeared from online access. Only showing credit card transaction. I called Bank of America and they suggest me to go to local branch. Went there and they said I have to make new checking account. Now all messed up all my pending transaction. I opened it for convenient and all make me crazy. I would say do not use bank of america online account open tab.

Please do not open up an account at Bank of America. I am a customer of 20 years. For the last 10 years my business accounts at Bank of America rolled over $ 750000. In business alone. I also have checking account. I have a status of platinum VIP. I started a new business and wanted to open up a new business accounts for a new company. The first account had to be closed due to mistake in a spelling. The second account was opened, yet I have no access to the money ($200000.00).

I attempted to update the account that I use for automatic payments on the Bank of America website. I received an unclear error message that indicated I should contact Bank of America to determine which accounts I could use as a "pay from" account. When I attempted to contact Bank of America via their website, I was sent in circles to the same support page and then back to the form I completed that gave me an error. Bank of America does not list a customer service email address on their website. I found this experience incredibly frustrating. You can expect poor user experience when using the Bank of America website.

Bank of America offers incentives such as $350 for opening an account, but they always seem to find a technicality to deny the incentive, meanwhile soaking you for fees for months on end until they finally admit that you don't qualify for the incentive. Went to USAA which has no fees, yet great service, without gimmicks.

Don't know what BofA is like for Non-Auto Deposit, but for me: Auto Pension Deposit into Checking ACCOUNT & 90,000 in Savings/Checking + Cash Rewards Credit Card makes me a Premium Member. BofA has been very Accommodating. I Bank via ONLINE. BofA goes Above & Beyond to NOTIFY if any Suspicious Use of Credit Card. They've notified me IMMEDIATELY 2-4 years ago. Told me they Cancelled charges & sent me a New Credit Card. Very good CUSTOMER Service. Ex: Recent SS/Medicare letter claimed I owed $5099. I knew likely impossible. I checked only e back to 2016. Was paid. Telephoned BofA Rep confirmed my Payments. Said they'd send me Hard copies.

I am not having good experiencia with this bank. I always have to wait data before my check are approved. I need my money to pay bills and I'm not getting my money on time. I just put a check in the bank and now I have to wait a week when my electric is about to be shut off and when I called they didn't put my mind at ease. I'm ready to close my account.

BOA allowed a crook steal my money. I opened a claim in 2 days. They came to a conclusion and said I approved these transactions. They alert me of fraud and then allowed it to pursue. They alert me 2 days after that. There was suspicious activity and allowed it.