Bank of America Online Banking Reviews

I went to an ATM (M&T Bank) in the Chesapeake Exxon in Annapolis, MD to withdrawal money to pay for tires that I needed to make it home from the doctors. Every time I tried to withdrawal the funds it was declined due to an “ERROR CODE = 3-DA001(10). I tried three separate times, all three were declined with receipts stating $0.00 dispensed $400.00 Requested. I contacted the number on the ATM who told me I would need to contact my bank (Bank of America) because it was a terminal error. Last night (6/21/23), I spoke to a representative from my bank who stated that because it was still processing to call back this morning. I called my bank (Bank of America) this morning stating what happened and the receipts I have showing $0.00 was dispensed and they stated that they would have to do an investigation because on their end it states the funds were dispersed even though the receipts state $0.00 was dispensed.

My card was comprised for a few fraudulent transactions. I requested a new card and reported these transactions. The new card didn’t come in the mail as of yet, which I was waiting for already 2 weeks after, and they let another fraudulent merchant go into my account and dismantle it over 2,483 dollars! I reported this immediately. No one contacted me and my account was in the negative for over 1119.43$ for over 3 weeks. I don’t have over draft protection, and was waiting for a new card to arrive that didn’t arrive, when this transaction occurred. Since I don’t have overdraft protection, they should have kicked this charge back like they do every other charge when I’m at least a dollar less in my account for a charge! They decided to keep the fraudulent charge on my account for over 3 weeks. Only reason why it’s not in the negative now is because of my direct deposits that I didn’t see an inch of it for over a month.

I was trying to add a new bill-pay, but the page does not accept the account number we have with the vendor. Of course there was no explanation as to why, or what is expected. I attempted to find an email address to ask for support, but no luck. BoA des not want to support its customers. Then I called 2 of the support numbers listed on the website, but only was only getting a plethora of useless options. BoA does not offer an option to talk to a representative. They obviously don't want to talk to their customers, and you have to be lucky to find a branch office that is still open nowadays. Bank of America sucks!!!!

I opened a business account under my business name and EIN in February 2022. I used Bank of America because I had a prepaid account and it seemed like an okay bank. However with a prepaid account I can only use the ATM or call. I cannot go into the branch for any transactions. When I opened a business account online they also sent me a business credit card. I never applied for that. I called and asked is this is the process to just send over credits cards when someone request a business account. The representative didn't have an answer for me but to say, "You requested it." I never gave permission to run my credit so I never applied for the card. The phone representative indicated it's my business bank account credit card. My prepaid and business accounts were never merged.

Bank of America has frozen me account and will not allow me access to my money. They state the Risk department put a hold on the account for 180 days. They will not even allow me to transfer the money to another account. Bank of America has stolen my money. I’d give 0 stars if I could.

Online instructions for opening a checking account, for managing a credit card account and for obtaining reward funds from use of credit card are incomplete or misleading. Several separate telephone calls were required in order to complete each of these simple transactions. The agents are patient and friendly but hopelessly ill-informed and must check constantly with higher authority before proceeding to complete a straightforward customer request. I've wasted more time dealing with Bank of America and its self-serving policies than with any other bank with which I have done business in the past. I won't bore readers with additional details, instead, I'll simply close with a few words to those who are pondering the pluses and minuses of dealing with B of A: "DON'T SAY YOU HAVEN'T BEEN WARNED!".

I have multiple accounts, BOA, Schwab, 401k etc... I also have family I regularly send funds to. All of a sudden all my external accounts are gone and my option to transfer funds is not working. Accounts that I regularly use. Hours on hold. Hours getting no answer. On hold constantly. Can't even close my account because of a missing $3,000!!!! No one to explain where this money went. Transfer only has my name and no other details. No customer service to even answer the phone. On hold for half an hour after hours of useless online run around.

This bank is the worst in the world. I'm having several problems with my business account. When I deposit checks they hold my money for SEVERAL days. When I make a transfer through zelle they hold my transfer and do not transfer the money to the account. This is causing me a lot of problems. With this bank I just don't have free access to my own. Now I’m just trying to get a specialist on the phone and I’ve been transferred 4 times to 4 different people and no one can solve a SINGLE problem I'm having.

I made a purchase with a company called Rolling Cart for two planter boxes for a total of $97.80. The company never sent the items purchased and would not respond to emails. So I filed a dispute with Bank Of America which they gave me a temporary credit of $97.80. They then removed it on 26 April. They ruled in favor of the merchant by reason that I made the purchase which I did. However Bank of America does not provide the option of "Item not received" on their dispute page on their web site, If that option was available the ruling would have been in my favor and not the merchants.

I deposited a check few thousand dollar check from a customer made out to my business which is also my name as a dba. They flagged it as fraud, made my account -$888,888. Told me they opened an investigation and it could take a long time. Ultimately they called the issuing bank and customer got a call to verify. It wasn't that simple at first they needed to make a huge issue and put me through a nightmare. Just recently had a debit card transaction marked suspicious so they froze my account and I had to waste over an hour trying to reach a live person as that was all the only way it could be resolved. What a terrible experience dealing with this bank.

Spent over 1 hr. trying to access account. Hung up on when asked to speak to supervisor. Rude/sing song agent talking to me. Ordered debit card over 1 week ago and they have not sent card. Over 20 yrs with B of A, will be closing account soon as covid ends and they actually do customer service again. Ignorant untrained agents,

Hello my name is Mrs. **. I been with Bank of America over ten years off and on almost like boyfriend thing. My bank accounts were closed on July 23 of 2021 for unknown reason. They have blackball me and now my money in limbo I received my disability benefits cause they decided to close my accounts for me and my son. I'm very angry cause I did nothing wrong to have my account closed and it unfair to me and my son that we have no money cause of their decisions. I'm missing about 1254 dollars and I want your people out there to stay away from banks like this. They don't care for the customers unless it involves them making and taking money from but if you fight for your money these are the results of it.

The banking app for mobile is pretty easy to navigate except the removal of my keeping myself logged in the minute it see my face then it logs me back in. I am still trying to remove this but so far I haven't figured it out.

The website is very slow. Doesn't work properly. When you try to go back, It logs you out. It lets you save your log-in and password which is a bad thing. Log and open the computer and log into your banking.

I like this bank. It’s OK just where I get my child support from. It’s nice being nice for your phone. They are better than other banks. Stay secure and I have answer questions that need to be answer right away. They help with their customers and they’re really awesome people on

BoA's online banking service is overall top notch and very user friendly. Easy to navigate, very informative in terms of all the banking menus in one place and most of all very safe with multiple layers of login confirmations to make sure no unauthorized access happens. I feel safe using their service.

They have always been very helpful with any problems that we have had with our accounts and I would recommend them to anyone. We have been able to use them anywhere there is a Bank of America and they have always been very easy to use.

Banking with Bank of America has easy access to banking online. I have been banking with them ever since 1979 and still is. The reason why Bank of America is still in business is they have improved over the years, and you can rest assure that you will be too if you decide to bank with them. Now and forever.

I liked the experience with this bank very much. That they are really good and their treatment is fast and continuous support. You feel and you are dealing with them with confidence because at any time you will need them you will find them.

Bank of America is not a very customer friendly institution. The interest rates are extremely unreasonable with numerous feed. The customer service was very uncordial and aggressive. We were so happy when we paid out and closed the account. Will never use them again.

I made it to gold member status and the cashback card they offer is by far the best out there. When I do have an issue and call in my wait time is usually under two minutes and I'm speaking to someone in the US. They are responsive, professional and prompt.

Easy to use website and app. Feel comfortable about the extra measure of security of their site, when I attempt to sign into my account. I receive notices of unused perks. And the fees are clear. Rarely have to call customer support. I feel it is reliable.

Pretty good mobile application and easy to use. They also have pretty good stock trading bank which is easy to transfer between them and fee is waived when customer meets their tier requirements. Also, there are quite many branch offices so I can visit there whenever I need to say/get something from bank.

Revert convenient, quick, confidential, accurate. Always at your fingertips. Can go go back to check your work/figures as often as you like and everything is neat and just as you left it! Most helpful to me is the convenience as well as the accuracy, so that I never have to worry if the figures are right and I don’t have to double and triple check them.

The online banking is good. But the local brick and mortar bank has slowww tellers who let long lines accumulate while the employees act impervious. There were more employees than customers. Two tellers who didn’t seem to notice the line getting longer and more restless. As they kept their heads down and dragged out the transactions exclusively with the same 2 customers. The rest of us, who were waiting, shifted, looked bewildered and ignored. Because we were. The other, non-tellers were also clueless to the facts. Doing God knows what. But intentionally leaving us to fend for ourselves. SHAME!!

I always access my account, the application is very easy to use, make check deposits, transfers, everything is very practical, I also like the electronic assistant, because I only type a word, and she directs a link to the exact location, I really like it very much.

Lots of branches nationwide, easy to use online banking and bill pay. ATM’s issue bills other than 20’s. Many products to choose from, credit cards, mortgages etc. I highly recommend to my friends and family.

Excellent response time for online banking customer service group, when stranded in a foreign land.. Easy approach with excellent support snd service track, esp when needed on emergency when needed.

Last two visits terrible customer service. Only one clerk working. Long line. Not very friendly and didn't know my name. ATM was not working. Had to fill out my own slip. Told her I was going to close my account, and she didn't care.

Simplicity of use. We have not experienced any issues with the site not being available. We have the mobile application installed on our phones making it easy to access from any location that has wireless internet available.