Bank of America Online Banking Reviews

Very very poor service. Website always stuck. The worse bank and transaction fees high. Website not working all the time. You have to wait 2-4 days wire transfer or exchange rate too high. Website not working.

My experience with BOA was horrible. Their online system has a lot of glitches which affects how we pay, this results in late fees even though it’s THEIR system and they admit fault. Their customer service is terrible too.

I was still trying out B of A. I already have too many apps & I just wanted to bank online through Google. I went to the credit card site & was told I couldn’t make a payment & had to go to the online banking page to enroll in “Bill Pay” (stupid) but it didn’t provide that info. I had to try a few times to get to the specific “secret” page. I pressed the link to pay but it directed me to a, “no longer in use” page. I found another possible page but was locked out after only 2 tries so I called customer service in the middle of the day & was told, they were experiencing a high volume of calls. All the while, I am trying to pay my bill I am constantly being told to DOWNLOAD APP. I see why they have such a low rating. I give up on try to pay my bill online without using the app. I will get the $300 reward for charging $1K, cancel & move on. With all the competition out there why the heck would you make it so hard for someone to just pay their bill.

My new car is financed thru Bank of America. Darn near impossible to open an online account. The app is just as bad. After giving my loan account number and social security number I get the message "Online banking is not available to you at this time". Was directed to call 800 number. I've either been disconnected after being on hold for 10 minutes or longer or never receive call back. At this point I'm just going to head to a local branch and tell them to set it up.

Worse bank to do business with, I'm being victim of fraud. When I had to call customer service horrible wait time 40 minutes and never help me. The mobile app a disaster also, never can do anything with.

I waited on the phone for 1 hour and 15 minutes to talk to a customer service rep just to get help with the mobile account. This was AFTER going to the bank to seek assistance. This Bank is absolutely Horrible!!! They need to revamp the entire customer service department. Most major companies at least give you the option to leave your number for a callback…. But not this bank. I am going tomorrow to withdrawal all my money from this institution.

I had been a customer from 1986 until 2025 They decided they needed to update my information. So they closed my accounts until it was done blaming me saying they could not reach me. Although I’m on their app daily. I found out my accounts were closed when I tried to make a purchase. So much for customer loyalty!!

I only had CDs with them which I opened online and it took them 2 weeks to locate the funds that was 2 years ago so this year I decided to close those CD- it took them forever to process this request - I never dealt with such employees - as someone already said you feel like you in the Walmart not in the biggest bank... They need to do more training and invest in technology.

Bank of America services has totally went down the drain!! I deposit my check through the mobile app and it tells me my funds are not available for 6 days.😡 Went to the branch and called Customer service, nothing they can do about it and now I have a bill that has to be paid and they will not give me any emergency funding of the money I put in my account!! The check cleared 24 hours ago and no money!! This bank is worst than Wells Fargo!! I will be closing my account ASAP. 1 out of 5 stars. They need to all close down. Customer service was no help at all. She just reading her script and saying I agree.🤷🏾‍♀️ Worst bank ever.

Impossible to log into online banking. Required authorization codes are not sent, either by text or email. Calling customer service means listening to music and ads. ALL OTHER MEANS TO CONTACT BofA REQUIRE THAT YOU LOG IN FIRST!?!? WHAT MORONIC, IMBECILE DESIGNS SUCH AN INSANE SYSTEM???? Phone, email, and authorization codes for other accounts work fine, so the problem is definitely with BofA. I live off the grid and access my accounts about once a week and have limited online time So this kind of IDIOCY from BofA is a real pain in the **.

Bank of America is harboring fugitives to keep them from going to prison because they stole my Securities and credit from my business banking account and shut the account down! This matter has been going on since 2018 January 18. Their same identifying number is the same as my old court case Cusip number back in 2012-2013. My discovers has exposed some very dark warlock spells work against my identity! They have covered up lie after lie against whom I really Am, stole my covenant story (Oath to The Most High Supreme I Am that I Am) for their own financial gains and paid hit men to harm my 9 year old daughter and I. They did this to cover up their RICO against my life and ESTATE/Living Trust! I'm an innocent law abiding woman but they won't stop targeting us!!!

I have an account w/ Bank of America in Chico, Ca & they told me that they were going to close out my account. They said I made too many "claims". Long story short, that was a month & a half ago. I am on SSDI. My check for June mistakenly got deposited into the BofA account & they are still as of today 06/05/2024 refusing to give me my check & I also have over $600 on top of my $1189 SSDI check. Due to the fact that BofA refused to give me my check I am not able to pay my rent & I'm getting charged a $75 late fee which I cannot afford. There is absolutely nothing pending. I do not understand why they are doing this to me. I am a 67 year old disabled woman. & I do not know what to do or who can help me.

I have been a personal banking customer for 5 years with BOA. I opened a business account online with Bank of America. I had to submit a verification of address before my application was approved. I received ATM cards in the mail. Few weeks later I couldn't log into my online banking portal, only to realize that the account was closed because my identity could not be verified. Meanwhile, no one reached out to me or emailed me to provide proof of my identity. I only received a letter in the mail regarding the closure. I called customer service and the agent sounded so robotic and non sympathetic. He also had no clue as to the reason for the account closure and made no efforts to research! I'm disappointed in BOA but I'm just glad this happened now than later.

I have been a customer for over 12 years, and to get treated like my business doesn't matter or I'm just some piece of rag on the floor I'm over it, I feel like they profile you and no ounce empathy at all. Boo!! Bank of America and on to Chase!

Recent contact spoke to associate Senida. The personnel speaks clearly, is friendly, courteous, astute searched the data requested, went out of her way to locate record, knows her job criteria, was efficient, addresses the customer with respect. Issue resolved.

I did a Zelle transaction to my other bank institution and Bank of America never sent the money. They sent me an email saying the money was not going to deposit. When I showed them this they were like, "Oh, give us seven days." It's been three months and I have not seen my money, now they're blaming the other bank which it shows nothing in the other bank. I have showed them proof and they have not fixed this problem.

Zero customer service whether it is online, drive thru or in person. Depositing a 35k check I was treated as a criminal on Lehigh Street; online I have never been able to receive the respect that all customers should; and a fraud issue that encountered cost me more than $900 dollars.

Please get out of this bank. They bounce checks over 200.00 at their discretion for "possible fraud". If you accidentally Overdrawn your account, do not pay your creditor another way. BOA will auto try three times through bill pay which you cannot stop. Good luck trying to close the account. When a check comes in they think is fraud, don't bother calling the check fraud department either. I verbally proved it was me by answering their questions. Then advised boa to not resubmit the check because I paid them with my new checking account from my new bank. Did they listen, nope. Wrote numerous emails, messages, to Jolly Oneill. The million dollar making CEO of customer service. She never responded. This bank doesn't care about the customers. They were fined for double-charging customers founle fees!!! They still are committing illegal practices.

This stupid bank is a fraudster during the pandemic. Now, they want to speak about security of your account. All the corporate company with so many agents but can't come up with a scenario when someone lost their wallet. They make it impossible for the account owner to access their account but yet easily gives it away to thousands of fraudsters. Please don't even speak of security when you are a white collar criminal. I'm very glad that it came to an end but it only ending soon in 2024 because they ate all the freakin' pie and now wants to walk away > and slowly erase their trail.

I was thinking why the abusive language created, now I got the answer. I have 5 business accounts with Bank of America, there was an unknown charges on my account. After a 68 minutes hold the rep was unable to provide me the merchant details because of security reason. It is better to be patience on fraudulent charges rather than calling the helpline. Planning to switch my accounts to a local bank.

Bank of America opened my business account. They never mailed out the welcome package with signature cards, or Debit cards for the account. However, they charged me monthly fees, that they refuse to refund. I will be closing the account today. I will not be returning. There are too many other banks that are honest.

I opened an account online at Bank of America and it was relatively easy until they closed it 3 1/2 weeks later, just as my direct deposit was going in. Direct Deposit was rejected but not back to employer account yet. No one will talk to me at BOA unless I can provide the last 4 digits of a card, opened 20 years ago, that has a paid off credit balance. Terrible experience. I do not know why people stay or how the company stays in business.

I just spent almost 2 hours trying to get an actual person through their Customer Service network, as well as at the local branch, with absolutely zero result. Now I have to drive to the nearest location half an hour away to ask one simple question. But I will use the opportunity to close the account and take my business elsewhere.

I recently had a BofA customer service rep steal $1,000 from my account which is still SLOWLY!!! being investigated. I consistently have to get holds removed (Bi-weekly eDeposit+Withdrawal=suspicious activity somehow) to make simple withdrawals and equally as infuriating as they speak sooo slowly over the phone with no urgency that it seems they intentionally want the call to drop.

I've been a client for a long time and they don't do anything to help you.. They don't even try. I'm planning to moving to another bank, like if the other ones wouldn't be the same.... Anyways, Terrible service.

I went to an ATM (M&T Bank) in the Chesapeake Exxon in Annapolis, MD to withdrawal money to pay for tires that I needed to make it home from the doctors. Every time I tried to withdrawal the funds it was declined due to an “ERROR CODE = 3-DA001(10). I tried three separate times, all three were declined with receipts stating $0.00 dispensed $400.00 Requested. I contacted the number on the ATM who told me I would need to contact my bank (Bank of America) because it was a terminal error. Last night (6/21/23), I spoke to a representative from my bank who stated that because it was still processing to call back this morning. I called my bank (Bank of America) this morning stating what happened and the receipts I have showing $0.00 was dispensed and they stated that they would have to do an investigation because on their end it states the funds were dispersed even though the receipts state $0.00 was dispensed.

My card was comprised for a few fraudulent transactions. I requested a new card and reported these transactions. The new card didn’t come in the mail as of yet, which I was waiting for already 2 weeks after, and they let another fraudulent merchant go into my account and dismantle it over 2,483 dollars! I reported this immediately. No one contacted me and my account was in the negative for over 1119.43$ for over 3 weeks. I don’t have over draft protection, and was waiting for a new card to arrive that didn’t arrive, when this transaction occurred. Since I don’t have overdraft protection, they should have kicked this charge back like they do every other charge when I’m at least a dollar less in my account for a charge! They decided to keep the fraudulent charge on my account for over 3 weeks. Only reason why it’s not in the negative now is because of my direct deposits that I didn’t see an inch of it for over a month.

I was trying to add a new bill-pay, but the page does not accept the account number we have with the vendor. Of course there was no explanation as to why, or what is expected. I attempted to find an email address to ask for support, but no luck. BoA des not want to support its customers. Then I called 2 of the support numbers listed on the website, but only was only getting a plethora of useless options. BoA does not offer an option to talk to a representative. They obviously don't want to talk to their customers, and you have to be lucky to find a branch office that is still open nowadays. Bank of America sucks!!!!

I opened a business account under my business name and EIN in February 2022. I used Bank of America because I had a prepaid account and it seemed like an okay bank. However with a prepaid account I can only use the ATM or call. I cannot go into the branch for any transactions. When I opened a business account online they also sent me a business credit card. I never applied for that. I called and asked is this is the process to just send over credits cards when someone request a business account. The representative didn't have an answer for me but to say, "You requested it." I never gave permission to run my credit so I never applied for the card. The phone representative indicated it's my business bank account credit card. My prepaid and business accounts were never merged.

Bank of America has frozen me account and will not allow me access to my money. They state the Risk department put a hold on the account for 180 days. They will not even allow me to transfer the money to another account. Bank of America has stolen my money. I’d give 0 stars if I could.