Bank of America Reviews

When you are already frustrated, the last thing you want to hear is we highly suggest using a register... Oh my gosh, are you kidding me, because they are raping the consumer. Now they are directing us back to a manual paper register - when they encourage the use of online banking by offering perks. Needless to say, I am tired of Bank of America's tactics and unfortunately we are helpless. I'm looking for a good Federal Credit Union, so we will be treated with respect like a good, long-time, customer should be instead of being talked down to, like we don't have a brain cell working and that we are out to screw the almighty Bank of America. After all, there is NO WAY they could possibly know what our intent was...or so Steve said... look at an over 10-year history and get a clue!

They are legally allowed to hold the deposit, I know, but I have never seen them insist they will do so for the maximum legal time period involved. My advice: given what is happening consumers should ask BofA how long they need your money before they will give it to you BEFORE you make any deposits! I think they should have disclosed the hold before they accepted the deposit and not doing so appears to me to be a form of theft (us giving BofA a loan of our money without our permission). Watch out for BofA -- something very fishy is happening there this week.

Suddenly, there is a $32.48 debit from my account that is pending, and it just says 'debit/hold' so I contact the bank and they say they have to wait for it to clear. When it clears it says it's from a 'forced closed account' and Bank of America says they are authorized anytime your account has a positive balance to take out the money owed! Not only that, I had about 10 pending transactions from over the weekend, and some PayPal transactions (which don't show up on my account for about 3-5 days) so my account went into negative. I tried to take money from my other checking and put it in and for a day it seemed fine. Then, after the business day was over, I was charged with two overdraft fees.

Now, I've been on the phone with about five different departments at Bank of America saying I need the transaction code provided back in 2007 in order to fix or even make a payment arrangement for the closed account- and I have to eat the $70 overdraft fee caused by the $32.48 that came without any warning. Every department tells me I need a new department on the phone, and I'm pretty much getting the run-around.

On 11/18/08 I received and email indicating my application was being processed. A couple hours later, I received an email indicating the application had been denied. I immediately contacted the number on the email to find out what the problem was. After speaking to the customer service rep, she indicated that something was missing off of the application that someone could have easily contacted me and verified. I spent a half hour going over information with her on the phone about me. She resubmitted the application. On a few hours later, I received another email indicating the application had been approved and I should received my account documents and information in the mail within 3 to 10 business days.

On 11/22/08 (Saturday), I received all of the banking info, a pin number for the account, the check card, signature cards to return etc. I spoke with a representative online chat because I was confused about the PIN info they provided and also because my name was not complete on the card. She told me I would have to contact customer service during banking hours, which meant the upcoming Monday.

On 11/24/08 (Monday), I contacted customer service to inform them of the name correction, also to inquire about the co-applicant bank card and I was told to contact the risk department because the account was being closed. I called the risk department and asked the rep what the problem was because I had been sent all of the documentation including the bank cards and his response was BOA has the right to close an account without any given reason or notice just the same way a customer can close an account and not inform them as to why. I clearly indicated to him if there is a problem, how can I fix the problem if I do not know what it is. Was it Chex Systems or something else.

So unsatisfied with his rude response I drove to a local branch. A personal banker then called the same number I was given and they told him the same thing. Again unsatisfied, I went home and tried several times to get an answer, by now it was after normal banking hours. So I then went back and contacted the application department. I spent about 40 minutes on the phone with a representative who was actually really nice and took the time to investigate the problem. He informed me that myself, but mainly the co-applicant had to go in and show proof of identity and residence because they may been a victim of identity theft. I was informed this information was on some kind of system that only BOA uses called the Merlin System which basically is a legalized hacking system. Of course, once this information was retrieved it was now after banking hours and I would have to wait until the next day.

The following day, myself and the co applicant went back to the branch and gave them the information that was provided to us. The personal banker once again contacted the risk department and gave them the whole story and the risk department told him that it was too late to submit any information because we missed the deadline which was the day before.

If you notice, I did not indicate that I had to complete any of this by a deadline because I did know there was a deadline, which was the same day the account was closed. And I would not have known about the closure if I had not called to inquire about the check card and the completion of my name. I was then informed that since I missed the deadline I could NEVER open an account with BOA again. However, the rep that provided me with the information and told me what I needed to do, told me that I could reapply and open and account with just myself and once my co applicant can correct their information, just add them to the account.

It isn't that I need the account because I do have another one, it is the principal. BOA did not want to help, I have spoken to several rude people and just the same today. After contacting the application and risk department today to inquire about the deadline I knew nothing about again I spoke to a rude women in risk named Pam who told me that when I went into the branch they obviously weren't willing to stop the closure because the branch manager can override a closure and since they didn't do that when I went in on the 24th to get answers, I can never open an account with BOA once I have had one closed regardless if the reason for closure had nothing to do me.

These rudeness of customer service is beyond anything I have ever dealt with. Pam clearly informed me that they can close an account at any given time and they DO NOT notify the customer of closure. I presented a scenario that if someone balanced their checkbook and wrote checks to pay bills or whatever knowing they had available funds but BOA closed the account without notification and therefore all the checks would bounce. She said it is not their problem, that you should check your account beforehand, that is why they have the automated system and customer service. But in the event that did happen they would not honor the checks and charge fees on top of it.

How ridiculous.

Shortly after adding my name to the account money started getting transferred to an unknown account. It turns out that BofA had never removed the previous owners name from the account even though we attempted to get the name removed and received verbal confirmation that it was, so they started transferring money to his account to cover overdraft charges he was incurring. BofA now refuses to reverse the transfers and the HOA is now out $600.00 which is a lot of money to a small HOA. I have spoken to at least 3 different reps, and a supervisor and they were all unwilling to help.

What upsets me about this is in the past, I have been charged fees and if you look at the date that the bank finally processed/posted the transaction, I had enough funds to cover, however, when I questioned the bank I was told that I'm sorry the bank doesn't look at when the transaction gets posted but instead looks at the date you actually used the card. In those instances I have been charged a fee. Now today, I had enough enough money in my account to cover based on when I actually used my card. But now the bank is changing their story to say that that doesn't matter. They look at when the transaction gets posted AS WELL AS the actual day the card was used. I got very frustrated with the rep who started to make an analogy using apples. Saying that if you promise your neighbor 5 apples.... I had to cut her off and ask her not to use that type analogy with me and that I was an accountant and understood numbers. The rep then went on to say "ok if you are an accountant then simple math is...."

She ended up being rude and unprofessional. I asked her full name. She told me Angela ** from the Southeast region. I asked if she had some employee ID# and she said no, that was her identification. I then asked to speak to a manager and she told me that she would put me through to her manager's voice mail. I said I don't want to go to anyone's voice mail and that I would speak to any manager that was available. I was told there was no available manager that I could speak with. I did end up leaving a message for someone who I couldn't make out their name due to a heavy accent.So, I was left out in the cold with as far as I'm concerned, unsatisfactory customer service and I can't truly identify who I spoke with. So again, THE BANKS WIN!!!!

Since I'm not on Chex Systems and had passed their credit check, they opened the account, but later determined I was too risky. (I've opened accounts at similar national banking institutions in the past few months without any problems, but BoA apparently has different criteria.) I explained to the associate that I had outstanding transactions and also needed money from the account for little luxuries like gas and groceries. He just kept repeating that the bank had decided to "terminate the relationship" and would send me my funds via check in 10 to 15 business days/two to three weeks.

In the interim, I wouldn't be able to access the funds because the bank had decided to freeze the account. Sure enough, when I tried to withdraw some gas money from an ATM, a message on the screen informed me that my card was invalid. On Tuesday, Dec. 2, I spoke with a manager who had introduced herself to me when I opened the account and asked me to let her know if she could ever be of any assistance. Well, I definitely needed some assistance. After reviewing my account, she said that the bank would pay the debit card transactions but would reject the online payment of $25. When I asked why they were rejecting the payment even though the funds were there, she said that the funds actually weren't there because the bank had frozen the account.

Huh?! I said again that the funds were available - and then some - and she said again that the bank couldn't approve a transaction of that amount. (Is the economy so bad that $25 is considered a risky transaction - even though the funds are there?) I explained that if the transaction didn't clear, it would be reported on my credit report as a late payment, negatively affect my FICO score and remain on my credit report for seven years - through no fault of my own but because the bank arbitrarily decided to close my account, without even notifying me. She apologized and said there was absolutely nothing she could do to override the system. When I pointed out that the bank hadn't even been courteous enough to inform me of the reversal of their earlier decision, she said I'd be receiving a letter in the next couple of days.

I've heard numerous complaints about Bank of America through the years, and now I understand why they are always mentioned at the top of poor customer service surveys. Had I known they would treat me this way, I obviously would never have applied in the first place. I'd much rather pay some extra ATM fees than deal with a bank that's sold its soul at the expense of its (would-be) customers!

After many of complaints I finally got a hold of someone on Saturday who stated my account was being closed because there was no telephone number listed on my account. I was never asked for one. I was then told the remaining funds would be sent to me via certified check and there was nothing else I could do. I could not reopen the account, or pick up my money at the bank, only wait for this certified check. So now I sit with no funds whatsoever and get fees for every check that is not returned to me.

After about 10 days I had not received any check, and my direct deposit had cleared into the account on Nov 15. I again called the bank to find out why they accepted money into a closed account. I was then told they were waiting to close the account fully and they will take deposits, but no other transactions. I finally was able to get off of my military base and visit an office in person. I had come to find out I was even charged overdraft fees by Bank of America. I have finally gotten my account reopened and have withdrawn almost all of my money at this point, however have still suffered huge financial problems because of the closure and them holding my funds and refusing to let me withdraw any of them from my account.

After depositing two checks in the amount of 1004 one Friday before we were to spend 3 days at a friend’s wedding a hold was placed. Both online and ATM accounts listed the funds to be cleared on Saturday so we went on our ways using the funds that weekend. On Monday when we returned a hold was placed on the checks due to the name on the account and signed over check in a different name. Fair enough, we went down to the bank to clear up the situation. Apparently, someone in Arizona (we live in Massachusetts) placed a hold and did not return any of the branch manager calls as to what form to sent to clear the issue. We were left for 2 weeks with no money due to a bank error! Then when I called to refute the numerous overdraft fees that were inquired over the weekend the bank had the nerve to say it wasn't a bank error but mine as I used fund on an unclear check that they deemed uncleared after they listed it as clear!!

Then 2 weeks later a check my cousin wrote to me was returned due to insufficient funds. However, again it was listed as clear and then 4 days later as on hold. Bank of America didn’t withdrew that amount 2 times!!!! A bad check from someone else was taken out 2 times from me (totalled in 600 dollars!!) When I called them back to redeem this situation they said I would have to wait 2-4 days for a letter in the mail to confirm the refund of this money and any over draft fees cause by it. Yet again, I am left for 2-4 day with no money to eat or pay my pending bills!

It should be illegal for a bank to take money that does not belong to them and have the ability to hold it for however long they deem fit.

Bank of America refuses to take any responsibility for this situation. They are punishing my daughter-in-law for being working poor! My daughter-in-law will be charged close to $300 and will just have to let the account go to collections. Bank of America is robbing my granddaughter of food by stealing her mother's money! This bank needs to be stopped. I've been a Bank Of America customer for 10 years and will be closing my account as soon as I can. Bank of America needs to find out that it can't make it without the little guys!

I got on their website and talked to one of the representatives who gave me a courtesy refund. WHICH DIDN'T POST UNTIL SATURDAY NOVEMBER 29! I checked my account Saturday morning I was negative! How could this be?? I checked, they charged me two extra overdraft fees! When they charged my the initial overdraft fee, it sent me into the negative. I had two pending transactions of between $2 and $4 dollars which had not posted. Since the $35 was not returned until Wednesday AFTER those two transactions had cleared I went into the negative. Again fuming, I contacted Bank of America, someone (I'm sure not from AMERICA) told me there was nothing they could do, asked to speak to a supervisor who was extremely rude. She told me there was nothing she could do and it was my fault not the bank. Well not in my opinion. I contacted a local branch and spoke with a manager. She said she had no idea why I was charged the two overdrafts and that her computer would only allow one refund. She gave me the refund, leaving me $28 in the hole. I managed to get to the bank today and deposit the money. Bank of America is a rip off.

$259.70 balance; $120.00 withdrawal 10/25/08.....($139.70); $90.00 debit from 10/24/08......($49.70); $30.15 debit from 10/22/08.......($19.55); $25.00 debit from 10/21/08......(-$20.45) FEE ASSESSED $10.00 debit from 10/22/08......(-$30.45) FEE ASSESSED $8.38 debit from 10/22/08......(-$38.82) FEE ASSESSED;Cash Deposit $300 from 10/24/08....

This is $140.00 in fees that were assessed to my account for transactions that were not accurately accounted. If I put CASH in my account and it is in before the same day posting cutoff time, and a day later take out $120.00 they cannot be flipped around just so the bank can charge me $140.00 in fees. They have resorted to stealing from their customers. It eventually now has spiraled into 10 fees totaling $350.00.

I find it hard to believe that I could in good faith pay such a large amount towards my balance only to have them freeze the account and then state that the minimum would not change. This is not the agreement I had signed which states the minimum is based on the balance. My main frustration came when the gentleman said "we are the bank, we can do what we want!!!!!"

So, I have to wait for BoA to investigate to see what happened before I can't even open an account anywhere else. Also, from what I was told the name from BoA that claims I owe them money isn't even me but it has my account number on it. 3rd incident happened on the 17th of November. A payment went through for an American Express card of which I don't have an American Express. I called and they said they can't do anything about it but they have to investigate this also before I can get my money back.

Couple of issues - BOFA says it is not obligated to show all transactions as pending on online bank statements...so it's hard for me to track what's pending that day and they were rude to say it's your responsibility to track and not ours. Also a transaction I made a week back, it falls on the day when the account is less and there is no way to know if BofA is doing it on purpose to make overdraft fees. Overall they are mean enough to take any amount of hard-earned dollars from the customer in the name of overdraft and nothing can be done. I seriously hope some day they would be in the receiving end and get bankrupt.

I contacted Bank of America to complain and was transferred to a credit analyst who informed me I didn't qualify for the amount I had requested, so they decided to open a loan account for me in the amount of $500. I informed them that I did not want the $500 loan, nor did I ever give them permission to open the account without contacting me first. They replied they had tried to contact me and I never responded. Bank of America is lying: I never received a call from their credit department about the loan application. I feel this is a predatory lending practice by Bank of America to entice consumers into opening new loans under false pretences.

Additionally, one would assume (now I know never assume) that it would default and/or be the due date! Never in my imagination would I think that a company would default to a date that would make you late! I am completely unable to change the date. Customers do not have access to that feature. Well, as you can guess, they have decided that I'm late and then my interest should now be 28.99%. My rate prior to the auto-pay was 10.99%. I called them today and spoke with over 9 people, and have been on the telephone in excess of (4) four hours!!! Instead of accepting responsibility for the error, they just keep offering me unsecured loans at ridiculous rates! I did nothing wrong! When I try to obtain people's names, I am given fictitious names.

When I asked why they would not provide me with last names they stated that they did not want to give real names! The names I did receive were as follows: 1st - Would not give any name; 2, Will - no last name, 3. Nathan **; 4. Daine ** (will not give last name); 6. Sarah, - no last name; 7. Jeffrey, online services who agreed that this is a problem but could not help me; 8. Heidi ** (no last name). Also, the last person I spoke with would not give me a last name. In exhaustion I stated; 9. Kirisa will not give last name; and finally 10 Dorothy "prefer not to give last name." I'm curious as to why I have had to give all of my personal information to 10 people, i.e., name, mother's maiden name, social security number, account number, income, etc. to 10 people who will not give me a last name???

Although the online department stated that this is a problem, they stated that they were unable to help me rectify the situation. The online number is 1-866-797-8479. Therefore, at this point I am unable to change my interest rate. I am a single Mom and have always paid on time. I have been a Bank of America customer for I think min. 17 years! In all honesty, I feel that this is a pure and simple "SCAM". Customers are so afraid of being late they will just allow the company to take the money out of their checking account monthly due to the recent problems with the economy. Customers would never in a million years suspect that the company would allow the auto-pay to be late! Please, if not just for me, please help the people that always pay on time not be extorted by these companies. I have never been late until I set up the auto-pay.

This Campus Edge account (including debit card) was suggested to us by the branch manager over four years earlier when my son was leaving for college. During the same conversation, I asked Karen if we could request that purchases be declined if there was not enough money in the account and she said no. So apparently Bank of America wants you to overdraw your account so they can charge you these huge fees. I just don't believe that a system that can post your debit on your account immediately can't decline it if you don't have enough money in your account. I also tried to get help through their online help services. The response was, "We're sorry for any inconvenience this may have caused you."

Since I feel that Bank of America can no longer serve me in the manner I want to be served my family and I have decided that after over 15 years we will be closing all of our accounts by the end of this year. That includes a number of checking accounts, and IRA and investment accounts. My extended family plans to do the same. We believe there must be other banks out there that are a little more interested in their customers.

Now Encore a collection agency is texting me on my company cell phone attempting to collect on late fees. I am incurring text message fees and long distance charges on my cell phone at work. I have repeatedly asked this company to stop calling me as the late fees are not valid and I will not pay. I have received $47.60 in fees on my cell phone in November from Encore. In October I receive $89.00 in charges for long distance. In November to date I have $47.00 in long distance and text messaging so far.

Last year I had to give him over $1200.00 to keep them from sending him to Chex Systems. They are non-caring, insolent and rude. I have changed to the Suncoast Federal Credit Union because I have experienced this first hand with my friend. We need a class action lawsuit. Who agrees? This bank needs to be exposed for their practices. This man is bipolar - he has extreme highs and lows. He is not responsible when it comes to handling a checking account. This has been explained to them but they do not care. They keep leaving the account open. In my opinion, they do it to collect the fees.

For the last three weeks, I am trying to initiate a wire transfer, but the service from Mary is absolutely terrible. At first she said I must send her an original certified letter requesting the wire transfer. She confirmed receiving my letter via courier but then told me that her boss does not want to approve the transfer. I made contact with the Wire Transfers Department of Bank of America who told me to request a specific form from Mary, to complete the form and send it back to Mary. She must then send the form through to the relevant department who will process it and I will then be able to get a Telephonic PIN to initiate a Wire Transfer.

I requested the form from Mary last week Tuesday and gave her my Fax as well as E-Mail. Needless to say I have not received anything and when my father called the Branch an hour ago and was told by Ian that they will send the form immediately. Still nothing! What am I supposed to do. I did everything that was required from me, but Mary just ignore me! Can somebody please help! I am taking up a position as a teacher in London beginning of 2009 and need the money urgently for air tickets/visa etc.

I looked and my Social Security Benefits had not been deposited into the account as they always have been before. Social Security when called advised that they mailed me a letter on OCTOBER 3RD, 2008 advising me that my benefits had been ceased, even though there is an appeal pending. (I received the letter on October 10th, 2008.) My checks from work were not to be posted until that Friday the 10th and I could not stop the direct deposits. Upon calling Bank of America and advising them of the problem and requesting that the account be closed, was told no, they wouldn't close the account.

Every check and debit card transaction was presented over and over and over and over each time resulting in a $35.00 fee. Bank of America has taken over $800.00 in fees out of my account since October 3rd, 2008. When calling their customer service line was advised by four different representatives that they would not refund any of the fees. Now I have lost everything I had in pawn because I was unable to pay the interest to renew the loans.

My power, water and phone have been shut off (I'm on a library computer.) My house is in foreclosure, have no food and am going to be homeless in winter in Montana. I was on Social Security Benefits due to a childhood brain injury and am not able to advocate for myself.. There will be no recovery for me and have no choice but suicide.

I was drawn in by the supposed ease of online banking but there are no ATMs or physical bank branches in my area. I cannot even deposit money through another bank's ATM (Bank of America doesn't allow it). In order to transfer funds from another account online, there is a TWO-day window. Which means even if I WERE to catch an overdraft before it happens, there is no way I could actually get the funds into the account without driving over 100 miles to the closest branch. Some banks offer real customer service. Use one of those. DON'T use Bank of America.

The same week the house foreclosed I was still in the hospital so my son went to Dalton to meet with the real estate agent that bought the house to make arrangement to get my furniture out of the house. He secured a moving company to pack and move my furniture to storage and when the moving company arrived, packed the furniture after receiving the invoice, we discovered the real estate agent had moved all the furniture out before the moving company arrived and only left a dining room table and 4 chairs and a china cabinet along with clothes and misc. items.

We had prepaid the moving company 2700.00 to move 3 bedrooms, living room, computer room and breakfast room and kitchen which the realtor had already moved out within 5 days of buying the foreclosed property. The neighbors took picture of the realtor, his wife and father-in-law moving the furniture out prior to the moving company arriving. I moved to North Carolina after getting out of the Hospital and constantly being sent letters from collection agencies regarding the 2nd mortgage. I informed Wachovia of the situation with the 2nd mortgage but they continue to call and harass me. Do I have any recourse regarding this matter? I am a widow on a fixed income and cannot afford to pay 8000 for a loan that should have been attached to the foreclosed property.

I had cancelled my ATM card and received a new one. During this time I had plans to go to New Jersey for the month of July, and when I had asked to have any other information forwarded to my mother's address in New Jersey, they stated that there was no way they would be able to forward any mail to my temporary address. During this time, I had already contacted the manager of Wendy's but she did not take any action whatsoever.

When I was on the phone with B of A claims, the woman did tell me that I could file a police report, but B of A would more than likely file their own report and credit back the money into my account. I had/was reimburse right away, and had received my new B of A card before leaving to New Jersey, but did not receive the affidavit form that the bank had wanted me to fill out. During the following month, while in New Jersey, I noticed that B of A had taken the money back from me. I had called and asked them why, they said that the reason was because they had not received my affidavit form, and after the report had been received I would be once again reimbursed.

Once I returned, I had filled out the form and faxed it to them the following day, telling me that they would give me a call back from the claims department within 10 days after the form was reviewed. I did not receive any confirmation and two, three weeks passed and I still not had heard back from them. Once again, I contact the claims department and they e-mailed me the copy of affidavit, and I faxed it, this time receiving a confirmation number. Another three weeks pass by and no response from Bank of America. By this time it was September and B of A reports that the status of the claim still had not been processed and tell me to wait another 10 days.

Once again, another two to three weeks pass by and I call B of A. It was the beginning of October and I had spoken to Diego. I ask Diego what is the status of my claim and he reports to me that my claim had been denied. By this time I was furious and ask him when was this decision made and why had I not been called or informed about this. He said the claim had been denied the 3rd of October 2008, and the reason why was because they did not find any fraudulent charges. I ask to speak to his manager, and he transfers me to Shannon. Shannon reports the same thing that Diego did, and I ask them why I had not been contacted and criticize Bank of America for their poor customer service. I ask to speak to someone above her, and she transfers me to her supervisor, Mackenzie. Once again, I get no answers and never received my money back.

Also, whenever I spoke to the three of these B of A representatives, they gave me different responses, and stated that I even had a "history" with the gas station that the purchase was made. When I asked Shannon the "history" there was only one previous transaction made beforehand, and when I asked Mackenzie, she would not give me a number, but stated a numeral amount. Also I disputed the fact that I am not a big spender at all, and if you looked at my transactions, you will see that even at a gas station or anywhere else did I ever spend no more than $50. In fact, my 2007 2-door Pontiac G5 wouldn't be able to intake more than $50 even during the gas prices at its highest. Also, they stated that since it was a debit card, there would be minimal chances that it was fraud, which I found ridiculous because here in Florida, all you need when you pump your gas is a zip code, and there are a choice of three within my area, where it would not be difficult for anyone within this region to use my card without a pin. When I asked Mackenzie if she would be able to confirm if they used a pin number or a zip code she stated she would not be able to confirm that (?).

To me I didn't need to go any further. The opened account had a 0% rate for 1 year, and the guy I spoke to was Darrell ** and he said he would waive the transaction fee if I wanted to do the transaction right then and not continue my search for another company. It sounded perfect so we proceeded to go through the bank routing and the final steps and finished the transaction. I never asked that the fee be waived; I was told the fee would be waived because I was considered a good customer. I would have continued to look elsewhere and if no better offer was found then I would have called back and took B of A's offer. The offer of no transaction fee sounded very attractive and I took the offer.

When I received the first statement on the account the transaction fee was on the statement. When I called B of A about the fee being waived, the associate said they could not waive it or never would. I asked to speak to a manager and obliged and connected me to Leslie **. Leslie was confrontational, degrading and rude. She spoke down to me, asking me, "Does it sound right to you, Mr. **, that a bank would just give you money without collecting a fee?" I said, "It does when your associates tell you that is how it is going happen." She spoke over me and did not listen to me or my complaint. When I finally asked her to let the customer speak, she kept quiet but I felt like she was doing something else and still not listening to me due to the pauses and excuse mes when I asked questions. She said that she would not waive the fee and if there was anything else she could do. I asked to speak to someone else and she said there is no one else. At this point she said if there wasn't anything else she could help me with she had things to do.

To me this is committing fraud when associates tell consumers one thing to get business, the company does something different against your will, and does not even attempt to correct the problem. I was told at least a dozen times that the fee would be waived and now I am stuck with it. I want to give the money back but I am still tagged with this $1200 fee. It is a scam by B of A and I hope there is something someone can do about this before to many people get burned by this fraudulent business practice. If not this is very easy money for B of A. Has this happened to anyone else? Please help the little people fight the giants since it is our tax money helping bail these giants out of their own mess.

I went to Wachovia twice and they will not verify that it was their fault. When I ask why they couldn't have just pulled up account by the name on check and they replied they only use account #. Wachovia told me I just need to contact the party on the check and have them write me another one. They just did not want to admit their mistake and try to help. As a matter of fact, the young lady told me if it made ME feel better she would say it was their fault in a sarcastic manner. I found them to be very unprofessional and the party that wrote me the check will be moving their account to a bank that is more customer friendly Thank-you.

I was annoyed by then as this was already over half an hour to cash these checks. So we got to the teller and my son told her he wanted to cash the check and she asked him if he had an account and so forth. I handed her my license and said to her "Can we please just get this done. This has taken long enough already." So she looks at me and says "Ma'am you don't have to talk to me like that." So I said to her "Talk to you like what? Just cash the check and let's be done." I was getting more annoyed so I left the bank to go back out to my car and wait for my son. He comes out and says to me "The teller wanted to know your name as she wants to report you!" So I said to my son "Report me for what?" She said to my son after I left the bank if I was his mom and what my name was.

My son said to her "Please just finish cashing the check and give me the money." She said to my son "THAT'S OK. I WILL LOOK UP HER NAME MYSELF. I HAVE ACCESS TO ALL HER INFO." We'll when my son came out and told me she wanted my name and she was going to report me, I went back in the bank this time with my husband and took my license in again to give her my name and see why or for what reason she wanted to report me? She was busy so I went to the customer service rep counter and explained to the rep what had happened and handed her my license. The rep was very nice and told me she would have a bank office call me on Monday. Meanwhile the teller (who turns out to be the Teller manager Bobbie **) comes over to the customer rep counter and I said to her "I came back in the bank as my son said you wanted my name and were going to report me?" So I said to her "for what" and "here is my name."

She said she did not like my attitude and asked my name and I said "and your is?" She laughed and said "I am the manager and my name is Bobbie ** and do you need me to spell it or wait a minute and I will get my card for you." As she is walking away from the customer service stand to get her card SHE YELLED BACK TO THE CUSTOMER SERVICE REP "CALL 911, I WANT THIS WOMAN REMOVED FROM THE BANK." I was shocked and appalled. I am 49 years old and never treated that way. Never have even gotten a traffic ticket in my life and here I stand a customer in the bank and yelled at by not only an employee but a manager. There was a bank full of customers, employees and I was stunned, shaken and embarrassed to say the least. The rep that she told to call 911 would not even do it. She just stood there in amazement herself.

When we left the bank I said to my husband that maybe we should stop at the police station and report the incident in case she does call the police. We did stop and speak with and office - Corporal Brian ** and he told me that he would write a report but that I she called the bank on Monday and speak with him. He also told me he has been there all day and he never got a call from the Bank. I feel this manager abused her rights many times from first telling my son (who is not a child, he's 24) that she would look up my name if he would not tell her, then yelling in a bank full of people to call 911 and have me removed. I am very upset about this...

On October 29, 2008, I attempted to pay a bill with my account, since I had not been informed it was closed. NO ONE FROM WACHOVIA HAD BOTHERED TO CONTACT ME!!!! The electronic check was returned, account closed. I contacted the local Wachovia branch and finally learned the account was closed. After an hour on the phone, I spoke with loss management and learned what documents they wanted to verify my address. I had to actively seek out the answers insteads of them doing their job! Now, I am waiting still two days later to get my last paycheck credited to my account. Wachovia has been collecting interest on my money for twelve days and it is just too hard for them to do their jobs and credit it to my account. It should have been done immediately, not put in line with other transactions. NO ONE AT WACHOVIA WILL TAKE THE RESPONSIBILITY FOR WHAT IS THEIR MISTAKE!! The loss management department did not do their job and contact me.

I repeatedly called and questioned the practice, and requested again and again detailed account statements. I started to notice that not only was this happening, but the bank would often wait to assess the overdraft fees until they reached a point in which the fees I owed were higher than my account balance, which would again put my account into the red. There would be no warning or message that my account was overdrawn, despite having signed up for text notifications of my account status. I would think I had money in my account, buy a $2 cup of coffee, and be assessed a $35 fee.

In one trip to a coffee shop, I bought a coffee, and then decided to get a doughnut, because these were two separate transactions, I was assessed a $70 penalty, for a coffee and a doughnut. I was eventually directed by customer service to speak to a representative in person, so I chose the Milton branch, because I happened to be driving by. I stopped in, and was informed that due to my frequent overdraft charges, which at this point equaled a few thousand dollars, I was not eligible for overdraft protection in the classic sense. He could set me up with a line of credit, and as he stated, this would prevent the $35 fee, but the charges would be subject to a substantial interest charge 19%, because of my history.

After doing some math, this would still save me a lot of money, and the credit account was fee free he said. A few weeks later, I received a credit card in the mail, which I wasn't expecting. I continued to use my debit card, and was shocked when I got my first bill. Not only was I being charged for the amount of money I withdrew, I was still being assessed the overdraft fee of $35 and now I was paying interest on this fee. I called customer service many, many times, only to be put on hold, or yelled at. The representatives all told me the same thing, it is my responsibility to keep track of my funds, and it's my fault I didn't understand the contract I signed. I have never received any explanation as to why they lied, even from the man who originally sold me on the line of credit, and to this day, I am stuck with a Bank of America account, because they won't let me close it unless I pay off all the fees, which I refuse to do.

I received a response from Kristy ** that, "We will no longer respond to the issues listed in your most recent letter (?)". I was flabbergasted and wrote back, certified this time, "I am very concerned with a recent letter from Kristy ** on October 23, 2008, stating that B of A was required to accurately report the status of all accounts, but would not consider investigating your own inaccurate reporting." Has anyone had any luck in a similar experience? Interestingly enough they will not even include an address on any correspondence. I had to call and get an address for the Customer Satisfaction Department...

This is how it was just explained to me by the bank manager at one of their locations while I fought to have their online statement explained to me as to why I incurred so many overdraft fees! According to my account history from Wachovia.com, they withdrew $70 from my account the day BEFORE 2 charges posted. With the $70 IN the account, it would not have BEEN overdrawn. They shrug it off, saying their website isn't accurate. Wachovia refunded half of the $210 NSF Fees and completely ticked this Customer off at their obvious immoral actions (bordering on Illegal if you ask me!).

I made a cash deposit at an ATM on a Saturday morning and made several small transactions after this. Seeing that I was going negative, Wachovia's systems posted my debits before my credit, in addition to withholding items from my available balance so that I would overdraw even more. For a total of nine items that added up to $13.45, I was charged $315.00. This is a pathetic shame. And the only thing representatives could say is that I need to be more careful with my money. This is an ironic statement for a bank whose apparent over-extended payroll line of credit has caused them to require an emergency buyout.

I ask and they go through this lengthy description of how this that and the other hit before this deposit etc. and can never answer my question. If nothing shows me to be negative and my outstanding debits do not amount to more than outstanding credits, how can I get an NSF fee which then really DOES send me negative? I can get no relief to this. Because of this loss of $700, I was unable to put a down payment on a vehicle since my vehicle's transmission went out and had to borrow my friends fishing truck for work, my mortgage payment bounced and now I must pay only with a money order or cashier's check for which I'll have to pay a fee.

Why did it take over an hour because 1) We got the runaround and transferred all over the place and 2) we would get hung up on when we got transferred, all to get the answer NO, they couldn't give us the money. And the excuse they gave for cancelling his card, another joke... some excuse about a third party having a compromise on his card that happened a year ago. Well, long story short... my boyfriend tried to go back on the ship to get a loan or something... and that's a whole other issue...

I ended up being stuck alone in Cozumel, Mexico with NO MONEY and just my ID and my SeaPass for the boat. We have a whole other issue with Royal Caribbean because they would not allow my boyfriend off the ship and they promised him that they would find me. They never let him come along and they basically assaulted him because they were holding him back with force for absolutely no reason. My boyfriend is not the violent type and they had no reason to push him around and hold him back. Well, anyway.... My boyfriend ended up paying $1200 (he got the money somehow with some help from people on the ship) to get me from Cozumel, Mexico over to Belize. I BARELY made it and we were reunited again.

It was a horrible experience that I would NEVER wish on anybody. We were not separated on purpose or because wanted to... but either way... we lose out. Neither Royal Caribbean nor Bank of America will do anything for us. I'm more pissed off at Bank of America for just cancelling his account just because and giving us a lame excuse as to why they cannot refund us the money. And we have a receipt proving that the $1200 was paid. It was just ridiculous!!! Just thinking about it is upsetting. I heard some bad things about Bank of America... but this has been the worst. In an emergency, they supposedly can't do nothing for you... and they just decide to cancel his account right around the time that we are on vacation in a foreign country. ** That's all I can say... **.

Next day: transaction went through, balance the same. Later that day: Completely forgot about a purchase that I had made when I had money in my bank account, which now puts me in the red. Contact them online again - this person is very stupid and doesn't understand anything though I kept saying the same stuff over and over again. Suggest I call them. So I call again - and this person finally does something - decides to credit my account with an old overdraft fee that I had paid, so I wouldn't be in the red. Money is still missing, though. It wasn't me, it wasn't identity theft, it was the bank. I am seriously thinking about switching banks.

I, for one, have repeated myself for the very last time while I was trying to use its telebanking system. In addition, I have made the repeated request to have all of my banking information to be completely removed for its site since I am unable to log onto for the simple reason it will not recognize my password. It has not yet honor this repeated request. It will only do two things. One, it will send me E-mail to inform me someone was tampering with my online account even though I was that person and I am the only person who access to my checking account information.

Two, it will play the blame game with me for not remembering my password correctly when it is the same password I use anything that calls for a password while I am online so I could I forget my password??? This bank does not care about these factors or any other factors since it purposely tries to make its customers' banking needs as difficult as possible all the while it is claiming to have been rated number one in customer service for seven straight years. From what has happened to me and what I have read on this site, this bank must be conducting business in La-la Land. Come October 31, 2008, I will be changing banks since I have had enough of this bank's BS to do me for a lifetime.

My conclusion? The Bank does know. It is their job to know. Of course they know. But they look the other way and honor small charges to overdrawn checking accounts, then collect a king's ransom in fees at the end of the sad story. The Bank knows what it is doing. This is no accident. It is a pattern of deliberate and repeated abuse of consumers and betrayal of customer trust. In essence, Bank of America processed a series of unauthorized $3 and $4 dollar loans at 100% interest to my daughter.

What is most concerning to me is the customer service rep's final statement. In an unguarded moment, she let it slip that the Bank could actually charge up to $5,000 in fees without any legal ramifications. This is very worrisome since the BANK is in charge of the very transactions and their timing, which apparently is excruciatingly precise and perfectly sequenced EVERY TIME to result in a $35 dollar fee. This is just too coincidental. I believe that Bank of America may be up to some pretty dirty tricks, and they may be playing these tricks on those consumers who are most vulnerable and least likely to protest: the young, the elderly, the disabled, and those whose first language is not English.

Think about my daughter's story: $650 dollars in fees for $100 in purchases. Now multiply that by a million customers. That's $100 million dollars the Bank churned out in pure profit for itself, simply by preying on naive and unsuspecting customers. Now think about this: Bank of America is the SECOND LARGEST Bank in the U.S. They certainly have more than a million customers. It is reasonable to assume that they probably have over 5 million customers.

Dirty tricks? Bank of America may, at this very moment, be cashing in NO LESS THAN $500 million dollars in unjustified and exorbitant fees! That's HALF A BILLION dollars folks! My only question is this: when is our government going to launch an investigation into this pattern of abuse and victimization? How long will our elected officials continue to look the other way and tolerate a Bank that robs people?

On 10/21/2008 I checked my acc. again to see what was happening, and I saw that they charged me another 35.00 dollar fee for check #** which was already presented on 10/09/2008 and I did not have enough money to cover it, so the co. of which I wrote that check to tried to cash it again on the 10/16/2008. Now Wachovia is charging me a second fee for that check. Times are very hard right now for me and my family and I think it is very unfair of what they are trying to do to us. If they knew that there was not enough money in my account, why would they allow the check to go through. Please I am asking for your help in this matter. Thank you so much.

My last statement minimum due was $85.00 with whopping $53.14 finance charge, for the past couple months I have been making huge payments however my balance never reduces. I have contacted them requesting that my account be reviewed and corrected and to date they have not made any adjustment to my account. I am not pleased with the BOA hidden agenda and unethical charges to me, need my account to be properly refunded. I felt as if I was deceived, all the information wasn't presented to me instead I had to discover it on my own when my credit card bill has mounted to its highest peak.

I also notice that Bank of America will hold purchases and deposits in pending status until it is most profitable for them. My paycheck is always the same amount funds from work's account is available. When there are no pending purchases, the deposit clears in one day. When there are pending purchases, somehow, mysteriously they will hold the check until a negative balance is achieved.

Once a paycheck I had deposited had cleared and the money was even available for me to withdraw from the ATM, but they put the check back into pending status for a reason they couldn't explain. When I asked the CSR why it showed otherwise on the online banking account activity page, the CSR indifferently said: "The online banking is not accurate. It can show information that is different from our system."

On October 15, I received a letter stating that the deal was off due to nonpayment. The payments were never reprocessed due to THEIR error. I dare say that it is an 'intentional' error; in the past, I have attempted to work on payment arrangements with this Bank only to have them make 'errors of convenience' which have left me in the negative for hundreds of dollars and has made me change my bank account. Once the erroneous amount of money has been collected, this bank refuses to give the money back even when they admit they have made the mistake. Their reasoning - because they are collecting a debt, they will keep whatever they have erroneously taken and will continue to 'tap' into funds from my personal bank account. I would love to know how a corporation such as this one has the law on their side?

Then one day I get charged $650 for documents that were never filed and appraisals that were never done!!! When I called, I was assured I would be refunded all of the charges. I spoke with a supervisor, Richard **, who assured me (I have all his calls and e-mails) that I would get the charges credited back to my American Express...THAT WAS THREE WEEKS AGO!!!! I was credited for one of the properties and the appraisal. They still owed me $275. Richard assured me repeatedly that the $275 would be credited within days. Every day, he would say call me tomorrow and it's been three weeks. Today he sent me an e-mail asking me what other property are you talking about??? Do they NOT have computers? Do they NOT have access to all this information and what they charge customers?

They are the WORST BANK I have ever dealt with. I cannot believe what they are doing to people, especially during this economy. I have been waiting for the credit for three weeks!!! And now he's asking me what other loan???? I will NEVER work with Wachovia again! I will also inform everyone I know of all the emotional pain and financial stress I have gone through due to their unprofessional behavior.

On December 27, 2008, I received an email from the merchant stating,"The state law in VA Beach seems to complicate things for us a little." That was when I began to feel uneasy about this deal, but I knew we had a written contract. The contract stated that we would not have to start paying the credit card payment to Bank of America until July 12, 2008, which would have been after Boutique Resort La Jolla had sold our VA Beach timeshare. In January 2008, I received a bill from Bank of America for 1% interest on the earnest money deposit. I called Bank of America and requested that the payments be deferred pending the sale of the VA beach timeshare, according to the contract. Bank of America told me to contact Boutique Resort La Jolla and ask them to defer the payments.

Boutique Resort La Jolla refused to defer the payments. I started making payments until March 31, 2008 when Bank of America refunded the entire earnest money deposit and my monthly payments. The merchant did not sell the timeshare by June 17, 2008, and not only had he submitted an email admitting, "First of all, you are right in not being delivered what was promised." The merchant continued on in the email, requesting receipt of the remaining balance due on the fractional ownership points. Keep in mind we had a contract so even though the merchant breached the contract, he still was looking to be paid. We had notified the merchant of the contract cancellation by US certified mail, return receipt requested and email. We had to pay an attorney another $500 to reinforce the cancellation of the contract with the merchant.

We sent the merchant's email to Bank of America when we requested that the earnest money deposit be credited, as per the contract agreement. Bank of America said that there was nothing that they could do because the merchant had stopped responding to their inquiries. So, we were scammed by Boutique Resort La Jolla and Bank of America. I have discovered the Consumer Protection agency in Mexico called PROFECO. I have submitted all my documentation to them in order to seek a resolution with the merchant. It is illegal for the merchant to have us sign a waiver to the 5-day "cooling off" period that is federal law in Mexico, this too the merchant required.

PROFECO has a very helpful website, which warns visitors about timeshare scams. PROFECO also has published a handy pamphlet that can be downloaded, that I wish we had read before, encountering Boutique Resort La Jolla. Bank of America recently bought out Merrill-Lynch, with the money that was acquired through fraudulent business practices such as Boutique Resort La Jolla. My husband and I have closed all of our accounts with Bank of America. I will be a walking advertisement for their corruption for many years to come. Please view my link - it will help me with my case: **. Let the buyer beware!

I hope everyone should know more about this individual to stay away from him. What he said and what on paperwork were not the same. We were trapped with many papers to sign in the offices and with $200 we did not really spend time to review it. With 400 dollars, I paid for my lesson just hoping that it will be free for whoever plan to work with this man (**). He is working at Wachovia Bank 4801 Stelton Road, Piscataway, NJ 07080. His phone number is **. Please stay away from **. If anybody knows any other website that I can complain this individual, please let me know so that I will make sure he can't trick any other people in our community. I really appreciate it.

I run back to get it and (who I thought was) a nice woman told me she had given it to the teller. I went to the teller and gave her my ID and she gave me my card. However, today my account shows $200 taken out of my account two minutes after I withdrew my $20! The nice lady had robbed me of $200. Luckily, Chase is kind enough to reimburse me for my losses. But when I went to back to the Wachovia to tell them what happened, the tellers clearly did not give one **. In fact, the manager told me its happened several times before. They told me they could do NOTHING for me and that I had to go to my bank. They wouldn't even check their security camera from the day before to try and identify the person who stole my money. It's not even about the $200 (obviously it could have been much worse). But the fact that Wachovia made it so easy for this to happen because their machines are so insecure and then that they didn't even care. Moral of the story - WACHOVIA IS THE WORST.

I am supposed to be getting a direct deposit on Friday. No one of their competent Risk customer service reps can tell me if it will close or when. Anyone who has had their account go into closure knows that the account is debited $888,888.88 so if this happens before my direct deposit, I will not be able to access my money. I have already requested to start receiving live checks from my place of work, but this could take time to set up. So basically I may or may not be without any money for the next two weeks. No one can tell me. What kind of company are they running?

However when I got home that evening, I call 1-800-922-4684 and spoke with a representative. I asked as a customer why was I never informed of this before? I felt as a customer of Wachovia this is something that you don't wait until the day of to take action against the customer. I had nothing but good comments about Wachovia Bank but of course that will change. I did not agree with the way that this issue was handle. I did asked for something in writing about this policy to be sent to me. Thank You.

I checked me balance early morning 10/2 it was negative $69. I immediately called customer service and they told me funds were hold. I went into branch that I made the deposit and was told that my account was put on hold due to suspension. I could not get a straight answer and Victor the customer service rep was very nonchalant and rude. I was assured that the money would be available 10/3 at 9am. Needless to say 9:25 10/3 there was no deposit. I am distraught at this point because my hard earn money is being held without any real reason.

I called customer service again and spoke with Kathy. She implied that the money that I deposited was somehow bogus and proceeded to interrogate me as to where the money came from. I was left feeling like a liar and thief of my own money. I then spoke to a supervisor that said that they were verifying the funds and my funds would be on hold until 10/9 or sooner to call back on 10/4. Okay, so I called back on 10/4 and they still have not released my funds and now I was being told that there is no release date available and no one from the legal department was available. I have bills outstanding that are not being paid due this hold and BOA said that would send apology letter to the bill collectors. As of today there no insurance that my money will ever be released to me and I am beyond devastated. I have my receipt of this deposit but it means nothing, Victor did not even acknowledge it.

This last time I had problems back in May and June. They overcharge my account. I try to get them to drop the fees but wont change. I had traveled around the several states and wasn't aware that my account had been overdrawn. Apparently, the place that I had gone to uses a different type of paying system. That it doesn't show up to the bank when used that day or even 4-5 days later.

Then start the extreme overdraft charges. I am still currently homeless living in my vehicle. I am unable to afford for food, shelter and daily necessities. The Huge problem I am having is that I do contact my parents time to time to tell them I am alive and ok. But, the Bank of America has threatened my parents that I am currently living with them. And I am not. I had left their place in June 2008. They have called numerous times and wont leave a name of message for me to contact them. This has to stop for them to keep threatening them.

Due to non-payment to our lenders by Bank of America, we encountered late fees, return check fees, and subsequent problems with paying our bills as well as our funds being tied up until we could open a new account with SunTrust Bank. Last week 9/27/08 my wife and I set up an account with Suntrust Bank for our 7 year old son. upon doing so, Suntrust found that My wife (Kelly **) was reported to ChexSystems (by Bank of America) as a suspect fraud thus causing our new SunTrust Bank account to be frozen and we are now going through this again. We have made several calls to BOA risk management and have been basically treated like criminals and told that we would have to clear ourselves through ChexSystems because of BOA's false accusations.

This bank desires its customers to have access to the Internet so they can use its E-banking services. It also desires for its customers to have a form of broadband Internet service so it can help customers with such problems, without stopping to realize customers who live in rural areas may not get this form of Internet service due to their locations. They, the customers, can only use dial-up Internet. In addition, this corporation desires for its customers to have a separate telephone line/number for dial-up services. People like myself can barely afford to pay for one telephone line/number due to their limited incomes, much less any additional telephone lines/numbers. I, for one, will NOT go through any unnecessary expense to satisfy its desires for these matters, when it should realize certain customers who barely have have the money to pay for life's basic needs, much less to pay for life's luxuries as in additional telephone lines/numbers so its customer service department(s) can have a much easier time dealing with customers' concerns. Until this corporation have a complete comprehension about these matters, it will continue receiving complaints on top of complaints.

I had to call Metlife. It took me about three weeks to recover only part of my money. I lost about 10.000.00. He lied to me over and over again. I did not sign any contract with him. When I ask him about that he said it was word of mouth. I am 61 years old, this person deceived me. This man took advantage of me. I did complain to the B.B.B. five times. Wachovia said they were done with me. B.B.B. put in the complaints. Said I should get an attorney. They did all they can do for me but I cant afford one...

For the past 3 years I have been cashing my paycheck at this branch, drawn on your bank, and never had any problems doing so. I have even paid the checking cashing fee your bank requires of people cashing their payroll checks drawn on your bank, at each visit. Im not even sure my school district has agreed to this fee on their employees.

However, today I feel discriminated against because I was made to feel so unwelcome at your bank. Without a doubt your personnel were so rude and embarrassing to me as a teacher, and potential customer, (as well as their attitude), that I will not now or ever be a customer of your bank.

Where do you get your employees from? Jail? Gangs? Bottom of the barrel collection agencies? Just what kind of training do you give them? How unprofessional and embarrassing for Bank of America, and how this will be looked on by others in the banking industry or anyone doing business with your bank.

Cashing a check drawn on any bank of the same name as on the check with valid identification is not a courtesy service. Do your employees understand that: Under UCC 3-502(b)(2), if a bank taking a check over the counter fails to pay that check by the end of the day on which it is presented, the bank has dishonored the check. Assuming that the check is otherwise properly payable and there are sufficient funds in the account to cover it, that dishonor is probably "wrongful."

Thus, any bank's customer could maintain an action against it under UCC 4-402(b) for the damages caused by that dishonor, including potential consequential damages.

1. I don't speak Spanish, most if not all of your tellers were speaking Spanish. Perhaps they don't understand English well enough to cash a payroll check drawn on your bank.

2. I was made to be embarrassed while the teller discussed loudly with the floor manager, who also spoke loudly, about how I did not have an account at their branch.

So even though I had several valid identification pieces including my finger print on the check as well as my drivers license, Social Security card, teacher identification card, gym card, medical insurance card, library card and more, that they were not valid enough.

3. They finally cashed the check after I asked them if they were refusing to cash a payroll check drawn on your bank and because the line kept getting longer. Saying loudly that they would not, in the future, nor should they now cash my paycheck drawn on your bank unless I opened an account.

I just want to repeat that until today I have never had any problems cashing my payroll check drawn on your bank. If this is how your bank treats their costumers, it is a wonder it is still in business.
I am going to make sure my school district, union, family, friends and others know of the shabby treatment I received by your bank.

Sincerely,

Diana *******

There have been times where the automated system would say I had available funds of $150.00 (for example), I go and write a check for 151.00 and the next thing I know, that $1.00 overage cost me 35.00. I've had a purchase of a 1.95 before and that 1.95 cost me 35.00. Is this not illegal, it has to be, somewhere somehow. I believe we pay at least two employee's salary because they get us with at the very least $300.00 to $400.00 a month.

I,ve been doing some research on what I can do about this. We barely have enough to eat with on any given week, two kids in highschool and parents we have to help with their RX needs. It's not fair to work 10 1/2 hours day, 5 to 6 days a week only to realize you're just working to barely survive and pay overdraft fees. They say they start from the largest item and work their way to the smallest amount...That's theft...no matter how you twist your words, theft is theft! So if I have $ 15.00 in the bank on Monday and I make a $5.00 purchase on Monday with my debit card, and write an $11.00 check on Tuesday and it clears on Thursday, BOA says they cleared the check that was written on Tuesday, on Thursday and the debit card purchase then becomes an overdraft because it's processed on Friday...What?????

I've called and complained and explained why I felt the charges were unfair, they refuse to credit the fees back with a quick follow up of Thank you for being a loyal and valued customer of BOA. Loyal, I am, valued...not hardly. I've done some research, and I've discovered that by taking BOA to small claims court, I could possibly get all overdraft fees wrongfully taken, credited back to my account, which is by the way, well over $1000.00 this year alone. I'm tired and am at my wits end and my last dime... BOA can no longer take my last, They are treating me and my family like we have no value and contribute nothing to their buisness. I've talked to several others and we all decided that opening up a new account elsewhere would most likely be within our and our families best interest. We can no longer afford to give our hard earned checks to BOA, it's just not feesible.

Several occasions have occured, every week for the past 2 to 3 months or more we are hit with no less that 200.00 in overdraft fees, this is on a weekly basis it seems, we then can't pay our vehicle insurance, car notes, loans or utilities, we always behind on one bill or another because we're robbing Peter to pay Paul...all because BOA has been robbing us.

Atleast $560 of fees for not having the money available while they were on hold 8 days.

I thought it was only me going through this but i have spoken to several consumers that have gone through this and i recommended this bank no less. On a regular basis this bank has cleared payments i have made over the phone and indicated this online, then turned around and placed it in the pending file which is unfair to me, its deceitful on their part.

i had to pay $175 in overdraft fees.

my father was earning a about 4000 monthly between retirement and a second job. he was not on the loan at all because of his credit score. my mother was happy until my father passed away and finds out that there is no provision to credit life that included my father.

now my mother is facing forclosure for trusting a loan officer at wachovia. my mother has at least 6 other senior citizen spanish speaking friends that were tricked by this same loan officer on her no doc closings. how could a bank loan that kind of money to someone knowing that she could never pay it.

my mother is going completely out of her mind over this and her 780 beacon scores is now ruined.

As of 9/21/08 my account had a negative balance of 142.73, from five charges the I shouldn't have made with my BOA card but my AMEX card. That's a mistake that I'm fully aware of and take full responsibility for. After the five overdraft item fees were assessed, I managed to get Customer Service to remove two of them. I put $143.00 back into my account and, after all was said and done, I was only $68.00 in the red. This was on 9/22/08. On 9/23/08 my account was charged an additional SIX overdraft item fees to bring my account balance to a whopping -$341.00!!

I went to my local branch, after trying to reconcile on the phone with Customer Service. I learned that BOA keeps a different ledger of your account versus what you seen online. All of my transactions on 9/19 and 9/20 were approved via my online statement, but the bank's version of my statement was different. They showed my 9/19 and 9/20 transactions failing because the retailers/merchants did not close out their registers until 9/22/08. I asked for a copy of their records so I could compare to mine and I was advised that they do not share that info with the public. I'm not the public, I'm the account holder in question!

I feel what they have in their system should be reflected online so the customers have a better understanding of what's going on and all confusion will end. I thought that once you made a purchase the amount in question would be in a hold status until the retailer/merchant totals out their registers and collects the fees. And how does a transaction made on 9/23 supercede a transaction made on 9/20? BOA uses these deceptive tactics to milk an extra $35.00 from each of their customers. This practice is very lucrative to BOA, but very costly to BOA customers.

On 9/26/08 I went to Citibank to open a checking account and was informed that I cannot open a checking account because Wachovia reported me to the ChexSystems. I cannot have a checking account for five years after the report.

Wachovia lacks professionalism and do not care about their customers. I have repeatedly contacted Customer Service, Recovery Department, Managers, Supervisors, etc. No one has helped with this situation and are saying that I must pay this money. Once the money is paid I am no longer able to open a personal account. This has damaged my credit further and has put me at a disadvantage of securing my money.

Although Wachovia admitted their error (and that it was common practice not to cross check on low limit accounts) and did not try to collect from me they refused to remove the debt from my credit report.

I do not have time nor does my financial advisor to continue follow up with them and not get a straight answer. I work very hard for my money and they will not let it go! It is so frustrating. Some reps have been nice but others very rude. DO NOT PUT ANY LARGE SUM OF MONEY INTO THEIR HANDS!

Today I got a notice in the mail that I had an overdraft of 27.52 and called Wachovia myself. I explained to the woman I spoke with about the annoying calls and rude people who were not leaving a number to reach them to confirm who they were and how they were harrasing my place of business. The woman put me on hold and checked into what was going on and told me that it seems to be an issue over $27.52 overdraft. I explained that I just received notice today for the first time.

I will pay whatever their so-called overdraft is tomorrow, but Wachovia needs to seriously do something with the manners of their collection department. I would love to post a billboard on my property to voice my opinion about Wachovia.

Now life really stinks, do to all the other bills I have to take care of. This should not be legal. The Supervisor wouldn't give me his last name or a badge number. All I know his name was Brian.

I have lost over $35000 due to their management of my money.

As far as I know every other bank when you give them a cash deposit it posts to you account instantly. Well according to wachovia bank they dont do that and what the did was when i made the purchases with my bank card they took the money out instantly instead of it usually taking 2-3days to come out so they could rack up NSF fees on my account then when my money did post they soaked that up in NSF fees and now I am in the negative with the bank for $160.00.

This is not right they did this on purpose to rack up fees on me and this is now the second time they have done this. Please help me. I am now starving and have no money and no way to get to work. Having to beg other people for rides and food.

Now Im well aware that because of the lack of funds for the last transaction of $117 that was made on the 22nd, I am responsible for the $35 which is still not justified. But because of their action I now have a total overdraft of $175.00. I call and spoke to a rep who told me that the charges were valid and that she could not do anything about it. I then asked to speak to her supervisor and the supervisor who even though both agree that the method can be seen as unjust still refuse to credit my account, she says the fee are correct and thats all she was willing to credit.

Unfortunately for me, I have direct deposit from my job on this account so as soon as my money hits the account theirs will be taken out first; even thought in this case I may spend $200 which would be greater than $175 and would totally contradict what they say. Can any one help me this is a huge blow to my pocket book especially in these times?

I usually pay my child daycare every two when I get my salary now with a pending debit I have no idea how my childs daycare will be paid for.

On Wednesday I checked the onlne sight and decided to call and check to make sure all was well. It wasn't, I was informed that another 33.00 would be assessed on Thursday because my 80.00 ATM WD on Tuesday morning coupled with the 33.00 NSF fee assessment caused a -14.75. The online banking site says that I have an available balance of 14.75 no negtaive 14.75.

Now I will have to find a way somehow to get the rest of my rent money together becuase Bank of America has swiped 66.00 dollars to compensate the 1.75 overdraft. I'm 66.00 short on the rent.

I can not pay rent, buy food or gas, go to work!

If you use atm machines at the gas stations or even grocery stores, not only does the machine charge you a fee ranging from $1.50-$3.00 but the bank also charges $2.00 per transaction at a nonBOA machine. This must be a new fee for them, because when I opened the acount two years ago, I was never assessed these fees. No one told me about these changes either. So I have three random $2.00 charges that I didn't even know about. So that's the first issue.

The second complaint is the way that they clear transactions. I understand that they clear transactions based on largest to smallest but I had no idea that they don't take into account. So what they did is after I withdrew money from my bank account on Monday at 12:30pm when the banks are open, they cleared that first. Then they started taking the two dollars away from withdrawing money from a nonBOA account (mind you ontop of the two dollars I agreed to pay when I took money from the machine). So they took all transactions for Friday - Monday and posted them from biggest to smallest. I was on the phone for thirty minutes with Desiree, the supervisor, asking them why they don't take into account the dates and she tells me that the consumers voted on the way it should be done. I told her I never voted for this policy and that I didn't understand why they would group FOUR days worth of transaction into one day. I told them I felt that this was a way to make money off already tight consumers. I said that this policy creates optimum cash flow for the bank while leaving us wondering how we're going to make ends meet.

I informed them that my boyfriend had spent the past three months correcting the damage the bank has done because of their policy. I agreed that they should post biggest to smallest but that they NEED to take into account dates. I informed them of the trouble that Wells Fargo has gotten in for these practices. This didn't worry her at all even when I started listing various law suits that BOA had been involved in. I told Desire that our country was in a midst of economic crisis and all your policies do is protect the bank. I told her that the bank is capitolizing on every opportunity to charge their consumers money and to make money for the banks.

Because of this I'm going to be out $100 bucks. I'm a full time employee and part time college student, so even the loss of $100 bucks coming from this weeks paycheck is a serious detrement.

They told me under the new banking law they can do this because there has been so many foreclosed houses. If they had just done the house payment. There would have only been a $35.00 over draft. Lucky there was not another recite come in or they would have bounced the house payment because of over drafts.

As a result of this my family has suffered hard ship to recover from their actions. Something should be able to be done with this banks way of doing things.

First and foremost, when I make a transaction, I never spend what I don't have. If the bank says my deposit is clear, I go forth accordingly. But coming back 4 days later and saying it had not, and then charging me 12 times, is uncalled for. I went to the bank with my ledger and the online ledger to argue the fees, to get a rude and disrespectful teller tell me, Ma'am your history reflects 6 months ago that you had many fees charged, and all of them you felt were not accurate. Well first off, 6 months ago is ancient history, I'm talking about the past 4 days.

Secondly, what purpose does that serve searching my history 6 months ago, and how does that aide in my recent complaint? Yes, I had mistakes back then, but that sure as heck doesn't dictate how I got 12 OD fees, NONE of which I was to blame. BOA decided that I was at fault for these fees, and would not (not even after speaking with 3 supervisors) refund my account any of the fees. I even pleaded saying that was MY ENTIRE check for child support, and that I would not see a dime of it now.

Single mom of 2, I NEED IT. BOA could care less. They are a monopoly bank with very little concern to their customers. They want your money, not only to hold onto, but also to keep. I have closed all my accounts, withdrawn all CD'S and Mutual Funds, not to mention had the majority of my family do the same. I'm from a LARGE family, that's a huge hit.

I'd say 30+ family and freinds withdrew their accounts in all forms. When you have well-off family... you are talking quite a few million dollars lost to BOA.

I cannot afford to pay them 140.00. I am an low income-unemployed mother. I can't pay my mortgage as it is. I don't want Wachovia to close my account as uncollected funds and be placed on check systems. I need your help.

I called customer service today to inquire about yet another charge and they said it was for a charge that shows on hold, I said how can you charge me a 35.00 OD Fee for something that hasn't cleared yet. They said because it processed last night I said I have 2 other pending/hold charges why didn't those bounce. I am closing my account once I switch my direct deposit and my other automatic deposits. It's not my fault they are down money and are trying to screw everyone to make money.

I called the girls that if what I see online is not accurate why do I need to see it anyway? If they do as they say that they are the peoples bank why can't they feel the same way we do and not charge for trasactions that didn't show when we access our accounts? Isn't only fair that both parties should be as transparent to each other so all of us can do our businesses better? I had to borrow $150 from a friend who unawarely put it all on my account and it was all taken by the bank yet it was to buy some food for my family. Someone Please help Bank of america is doing something wrong!

This transaction alone as caused a Pounding headache for the last 3 days, My family had to go without food for 2 day up to when I could get some to borrow me some more money. We are all in some kind of hardship but I hate it when big companies instead of helping the customer look for ways to empty them.

They have cause me mental and emotional stress. I'm going to have my credit ruined and i don't know who will approve me for any loan now. There was nothing I could do or say to negotiate anything now it's going to look like i avoid payments. I've had anxiety attacks due to their harrassing calls everyday, i stopped answering my phone. No one deserves to be treated like this under any circumstances.