Bank of America Reviews

I have an account with Bank of America to pay for my safe deposit box. The charge for the box is automatically withdrawn from the account each year. This year when the charge was withdrawn it brought the balance down below the minimum. The account was below the minimum for approximately 10 days. They charged me two $12 monthly maintenance fees! The day the safe deposit fee was withdrawn (by Bank of America automatically) was the last day of one period and then since the account was below for a few days in the next period I was charged again!! I called and since this has never happened before and I have other accounts with Bank of America I thought it was a mere formality to get the $24 refunded. Wrong!! Unbelievable!!! I told them I will close the safe deposit box and take my business elsewhere. I just can’t believe they would think that’s any way to treat a customer!

So, I called in to see about a wire transfer as I'm a consumer getting a car. The representative I got was not fluent in English and neither of us understood each other that well, so she got me a supervisor who helped me out. The issue I have is this: consumers can't do electronic wire transfers, only businesses can. There's not even a form you can use from the mobile app to print, fill out, and scan to put through the app for review. I get it: you need a paper record of everything, but why can't I just get you the paper form in-person at another time. I guess I have to do that tomorrow at my branch since I can't do it today over the phone or digitally. I get the reasoning, but also, there are ways you can make this more consumer friendly. I just really wish there was a slightly upgraded way of doing this as it is massively inconvenient.

Bank of America's service has deteriorated in the past few years. They charge service fee on every account and is find ways to charge those fees. I have been with this bank for 19 years and I just closed all my accounts at this bank. They are just bad. They would rather spend hundreds of dollars to recruit all customs, but don’t mind to lose a client who has been with them for 19 years for $36. Unbelievable!

I deposited a check on Monday from a national company, written on a BB&T check. BoA is now holding my money and me hostage for 9 days by claiming that they have not received the money. I tried to give them the receipt from BB&T showing that they paid the check the same day I deposited it, but the "manager" I supposedly spoke to said it didn't matter and that I wouldn't get my money until 9 days later. What a crock, I've been with them for almost 20 years and this is the second time in the past 6 months that they have done this to me. I am now looking for another bank to put my money in and I would suggest the same for everyone else.

Absolute worst Bank on the Planet. Can't close a loan on time. Zero customer service! Insane fees! Charged me $45 for their error on a wire transfer to pay off a loan. Unable to get a live rep on the phone to remedy the problem. Would never recommend them for anything!

I wanted to know the interest rate and whether it was fixed on my credit card. I called the number on the card. I (entered my info & listened to info not related to me) and it was the wrong dept. I was transferred to another wrong dept (reentered my info & listened to info not related to me). Again it was that wrong dept. I was forwarded again (reentered my info & listened to info not related to me) to the wrong dept. Now 20 minutes into getting an answer I was given another number to call. Called that number (reentered my info & listened to info not related to me) waited 10 minutes for someone to answer. Again this was the wrong dept, but she'd get me an answer and left me hanging on the phone for ~10 mins. She finally answered my question. If you have 45 minutes to get a simple question from a bank this is a bank for you.

Seriously the worst bank ever. Joker bank constantly putting deposits on hold for absolutely no reason other than to collect interest. Their customer service department consists of 19 year olds who’s former job probably was grocery stocker or fast food drive thru employee. Their supervisors have no authority and sound like they barely graduated high school. Stay far away from this bank and don’t trust them with your money. Any other bank is a better option.

They Lie. I went in to cash a check. I did not have or want a bank account. Didn't need one. I had gone approximately 4 years without a bank account. They talked me into it. They said they would help me build my credit. They said if I ever wanted to buy a car or house having good credit would help me. I have had a checking account in good standing with them for 2 years and they have done zero to help my credit. Having a checking account in no way helps you build credit. They have not offered me a credit card or loan of any kind. When I asked for a credit after being a loyal customer in good standing for 2 years they declined me. They offered me a secured credit card instead. Basically they are trying to rob me. I should pay them 30 percent to use money that is in their trust. What a bunch of thieves and con artists. They lied about several other things when I signed up as well.

I had a credit card with BoA which was inactive. We hadn't used it in over a year. I made a purchase with a vendor online and didn't notice this was the card on file. I received no statements or communication in any form. In May 5/4 I received an email notice I had a new statement and a few days later on 5/9 another email with the account balance and due date. I paid the account balance on 5/11 online thru my bank account. I later logged on to my BoA site to check the statement and found the charge had come thru in February. I had statements from March and April that I wasn't notified about and were billed as late payments.

1) Multiple times I have had BoA refuse to accept paying off my credit card because I "did not have enough money in my account in case my paycheck bounced". Paycheck was from a multi-billion-dollar company. I had a credit score near 800 at the time and they always reverse their stance when I pulled out my phone and record me explaining the situation then asking the manager to confirm that they refused to accept payment on my credit card.

For some reason I can't print credit card statements. This started about two periods ago. I notice on Google I am not the only one. The instructions to fix it are bogus, every other statement I can print except Bank of America. This is very frustrating. No one seems to help me or any others solve this problem.

This bank is a disappointment. The customer service is just being transferred from one department to another until they hang up on you. They continue to close branches and remove ATMs and raise their fees. Chose another bank.

Bank Of America is the Worst! If I could give negative stars I would. Been over a wk of calling them to get my card unlocked been hung up on, lied to, no one cares. Asked to speak to supervisor. Of course every time they're not available. I am about to lose my car. I have funds trying to go on card but can't bc it locked. Most disrespectful customer Service. I will be going next steps whether it's going to news outlet/looking up what other actions I can take. This is awful way they treat people!

No one cares about you if you call customer service. If you are one day late with your payment they will charge fee and keep charging interest, even violating their terms and conditions that say no late fee will be charged for balance less than $100. Good bye Bank of America, I will find someone who cares like Discover, Capital One, USbank, Chase etc.

I went to a Bank of America drive thru (due to Covid rules) to cash a check written to me. The teller said to come inside and since I didn't have an acct it would be $1 charge. I went inside and they said it would be an $8 charge. I inquired as to why the change? The teller said, "It's our policy. Is there a reason your own bank wouldn't cash it?" My response, "Yes, they would but I want to know it's not going to bounce on my account. That's why I'm cashing it here because you can guarantee the funds." It didn't matter, that's their policy. Supervisor would not budge. That's ridiculous! I left BofA as a customer a long time ago due to the number of "Bank errors".

I made an ATM deposit at an BOA ATM in Saugus, MA and the machine took $2,520 of my cash deposit. I called the bank immediately and they issued me a temporary credit. Today I received a notice saying they will take that credit back because there was no extra money at the ATM machine that day. There were two machines together, this as at one of their branches. Other people ahead of me had issues with the machine also. I myself had to switch machines a couple of times because they kept returning the bills. Of the $$2,820 total the machine gave me a credit of $300 but kept the remaining $2,520. This is a lot of money. How could they have no extra money hat day at that machine. They are lying!

Wife & I have been loyal customers since 1980 and rarely disputed charges. Our experience with BofA customer service has always been great. They were courteous and helpful. Last year I did not recognize various charges, for example “USD Direct Pay Nairobi” $198.68, obviously fraudulent as I had never been anywhere outside N. America save Europe once for a wedding and certainly never to Kenya or Africa. Inexplicably BofA approved this charge, then refused to credit my account for its negligence. Same with a $2,000 charge to a “Modern Island Tech Group.”

I opened up a Business Account with Bank of America (BOA) in February because I am waiting for my PPP loan to be approved. I chose BOA because I have a personal account with them for over 4 years and a work for a Company that I have a Business Debit Card with Bank of America. I received a letter stating "my deposit account will be restricted from use in 21 days, and permanently closed 30 days from the date of this notice".

Background is necessary. I'm in the process of divorce. We file taxes jointly so my Economic impact payment goes to spouse's account. I have multiple underlying conditions for Covid as well. On 3-24-21 my spouse wrote my check for Covid money. The bank wouldn't accept my mobile deposit forcing me to go stand in line to wait for ATM, no branches around me are open and my branch isn't returning calls. The deposit goes through the ATM flawlessly and the check image is captured on my receipt. I notice later that the check is now marked "return".

Bank of America did away with the ability to generate virtual "Shop Safe" credit cards. Now If I make a purchase on line, the merchant can re-charge my account every month without my approval. B of A will allow you to challenge that and might even get the charge reversed, but why go through that hassle. When they had "shop safe" that never happened. Hey Band of America Executives, BRING BACK "SHOP SAFE"! Listen to your customers. I tried to contact you, but you are impossible to get hold of, and your Menu driven website protects you from anyone wanting to voice a concern. Thinking of leaving you after 40 years of being a customer, and going to a nice country bank like First Volunteer.

BofA closed my account back in Feb for no reason so my stimulus government money got sent to a closed account. Now I have to wait for someone to respond to a email before I can go pick up my funds that they are holding in a closed account. And customer service plus the branch manager were very rude and not understanding at all. They don’t care at all.

I have banked with many banks for the last 25 years and Bank of America is easily the worst bank in America. Their website is garbage, customer service is just people reading prompts, and they charge you miscellaneous fees to death. I highly recommend looking into another bank or credit card before you try them.

If I could rate Bank of America 0/5 or less, I would. I've had issues disputing transactions having to do with fraud, horrible customer service, and learning that this is an untrustworthy bank. Fighting for a dispute that happened in November, I just pulled $30,000 from them over a $105 fraudulent transaction that they refused to cover and continue to blame others. It has now been 4 months that my case has been under "investigation," as I forced them to reopen it. I have had several phone calls with representatives and face-to-face meetings at branches as well. I have had smaller transactions similar, which they also refused to refund me for. Unfortunately, this is causes me to believe in the future with an even greater valued purchase, they wouldn't cover my back, nor yours.

We have been customers of Bank of America for over 25 years. Two years ago they closed down the branch banking center we did business with. They then closed down ALL drive-through tellers in our area. Then about six months later they closed down the next branch banking center we went to and finally they closed down the third center we started working with. We now have one choice within a 35 minute drive of our home and business. Each time we go to this current branch, they have a very long wait and ONLY ONE teller to handle everyone's business.

Let me start by saying I have a great sense of obligation to the debts that I have incurred in my lifetime. I have and will continue to fulfill my debt obligation to Bank of America, as I have with many creditors since having financially struggled before, during and since the pandemic of 2020. Having said this I have had the pleasure to work with many companies including Chase, Citibank, Amex and the best Capital One, though all of were reasonable and more than willing to assist with a myriad of options and renegotiate agreements throughout the arduous task of credit clean-up, unlike Bank of America. They have been unwilling to budge on removal of any fees and/or interest. They have squeezed me for every penny possible while acting as though they have done me a huge favor by lowering the interest on my card since having been closed to 5.5%, that is again a closed account.

Bank of America reported personal information to the federal government! Why must they spy on their own customers! Warning to all my fellow Americans! Banks should never share personal information with the federal government, that's called profiling. Shame on you Bank of America!

Bank of America Solicited to us a Mortgage Note Modification Contract, after we paid them Six Months of Trial Period Payments. Bank of America then never credited $581 of the Trial Period Payments and Did Not Credit the Initial Permanent Payment, for four Months. Creating a Default that was Fraudulently Created by BOA. Not Honoring the Contract and using the Fraudulently Created Default, to Wrongfully TAKE our Families Home and Devastate our lives. In a Criminal Act much the same as Bank of America has done to Many, Many other American Families.

My issue it reversal transactions! They take the money from balance and it’s in processing mode. Merchant does a reversal yet the Bank removes the charge but never replaces money back to account balance. It was done to me 3 times, in which 2 where large amounts and this one for less amount. The reversal is removed completely nowhere’s to be found and no way to tracked transactions it’s your word again them.

I had fraud on my prepaid unemployment card. I canceled the card and was told I would get a new one within 7-10 days. The next day I was logging into the account and I was locked out. I called customer service and they told me that the unemployment office locked me out. After two days of calling unemployment and Bank of America to get my funds released, I finally spoke to someone from unemployment who explained what happened. Unemployment told me Bank of America closed the account and they are requesting that unemployment verify who I am. If it was any other account, I would have a new card and be able to access my money. Not only have they cause a huge mess but I cannot receive any more unemployment money because the account is closed. This is taking weeks to get anyone to help.

Please do not ever try to get an auto loan from BofA. First, they don't honor the published interest rate and I've gotten different explanations why from everyone I've talked to. They also will not ever give you the name of their manager and will not let you speak with him or her. The "loan officers" all sound like they're in training and don't understand your questions. They keep demanding more and more paperwork and it's never enough or good enough. They don't understand that each state has different rules & regulations. After a week of daily calls from them I gave up and went with another institution and got a much better interest rate. This should've been easy. I've been with them for 24 years & am considered a preferred customer. Instead, it was a nightmare.

My employer recently switched banks for employee-issued credit cards. The previous bank was equally as large as Bank of America, and I never heard of any issues with the previous bank, nor did I ever have any complaints. Corporate America and small business owners, please do your homework. I will never own a Bank of America credit card, because of my very limited experience with BoA. There's not much customer service on the BoA side. For instance, I've been told 2 out of 2 times, "I can't help you, because that's not in your company's agreement with BoA." Starting to wonder why BoA even has a "customer service" department. BoA may have sold my employer on saving a dime, but in the process, it's costing employees much more.

I have my business and personal accounts with BoFA. I will be cancelling both accounts next week. It started with fees and foreign exchange rate. Their foreign exchange rate is horrible, plus they whack you with a fee. If you deposit a check, even in state bank checks they will put a hold on funds for one week, not good for the cash flow. They constantly decline transactions on debit cards and it takes multiple phone calls to fraud department to have it turned back on. It will take up to 24 hours for the card to work again. Other credit card companies text you and have it back on in minutes. Some transactions are with merchants I use often like Whole Foods.

Have had serious online difficulty. I have not been able to log-in for over 4 weeks. This has happened over and over again. In trying to set a new password, this is impossible. How can a major bank have such poor service? I'm quitting.

I prepaid my BOA credit balance in respect of making a estimated tax payment to the IRS. When it was disclosed that a third party was to handle this issue on behalf of the IRS and the transaction fee were outrageous I decide to pay by check. The issue is that on December 31, 2019 I asked that BOA return the prepayment to my bank, the same bank used for payment. Today, January 22, 2020, BOA has been unable to return the monies to my bank account. After enduring their awful music to be connected to their balance transfer department for the 5th time and communicating with their agents including two managers the funds are still not transferred without any substance that it is undergoing review and processing. In appears that BOA is great at taking monies but is unable to return them so it appears the only to obtain my funds back is close out my account. THANK YOU BOA.

I called in to Bank of America when I noticed my account was overdrawn and wanted to correct it with my Bank of America savings account. Although I had made a deposit $2,200 they did not credit any of the funds. After a long hold I spoke with Adrianna who said and I quote, "Let me educate you to our new banking policies that started September 2020 about deposits in the ATM..." This immediately upset me as I have been a Bank of America member for 20 years. I have a savings account that links with my checking account and two credit cards that I have had for 20 years. I then asked her to transfer me to a supervisor where he also spoke to me exactly how Adrianna has and also wanted to educate me in the bank's new policies. I do not believe that any patrons of Bank of America should ever be treated so poorly and offered terrible customer service. I will take my Banking somewhere else.

Please do yourself a big favor. Don't, under any circumstances, open an account with Bank of America. I opened an account and 3 days later they told me they were closing it for no reason. The customer service people were rude, arrogant and smug. The hold times to speak to a representative were off the charts. They won't let me go into the branch and pick up the balance in cash. They say it's against company policy. Every other bank I have ever dealt with lets you close your account and get cash the same day. Horrible rude people. The branches never answer their phones. The virtual assistant is USELESS.

I have been a Bank of America customer for many years. Without question, they have provided the poorest service during Covid of all the banks with which I deal. They have closed branches for what is now almost one year, the branches with ATM service will not accept deposits, there is not ready access to safe deposit boxes and they refuse to transfer the safe deposit box to another branch, the nearest operational branch to me is a disaster--I have had two bad experiences and will not return there. The customer service department run by Holly ** is nonresponsive. The Bank refuses to send hard copy of its VISA bills as requested by customers. All in all, Bank of America has made it very difficult for customers to do business with it unlike the other banks in our area such as Chase and Wells Fargo.

Signed up for a new account because of a promotion B of A was running. Verified by calling all along that I was doing everything correctly. When my account was not credited, as promised, I was told I just needed to wait longer, but was assured repeatedly that everything was alright and that I would surely be credited. That went on for 3 months when I was finally told that no credit was forthcoming, but I could file a complaint... After wasting hours of my time I have concluded that I am just getting the runaround. I was told one thing one day, and just the opposite on another day, even though I was told that they kept notes in the file, notes of previous calls somehow could not be found! So in conclusion, in my opinion, this bank cannot be trusted, stay away. Was considering opening other business accounts with them, no longer. I will not do business with this bank!

After I told them I contracted the virus, and told them that I was over it, they canceled a zero balance credit card and lowered the usable amount on another credit card. I have had these cards for several years. This is a show of just how BofA thought if I died due to the virus they would not be paid. Sad that BofA only thinks in this way.

Do not do business with Bank of America. They are corrupt and fraudulent. They have been Refusing to pick up phone calls about the major fraud going on within their company and EDD. I made a claim over, 4-5 months ago and they still haven't refunded my money, that rightfully belongs to me. They have made it a headache on purpose hoping you'll give up on your lost funds. Bunch of dirty thieves hiding behind a corporate name. Thousands of people have been robbed or frauded of their money and Bank of America, the multi billion dollar company is refusing to pay it back. They are forcing people to use their chipless cards, which is easily hackable by thieves, AND IT'S BEEN GOING ON SINCE MARCH, WITH NO TYPE OF RESOLUTION. NO REFUNDS, unless you take it to a news outlet and they send your name in. Why do we have to take unnecessary extra steps to get our money back?? Dirty corporate thieves. #BoycottBankOfAmerica

Of all the companies to say they don't do a one time courtesy for late fees because they have so many options to pay is absolutely disgusting.. Every single other company does one time courtesies but the most money hungry corporate ripoffs in America doesn't ?? Don't give me the so many ways to pay crap because other companies have the same ways to pay you do and they still understand people are human. Bank of America thinks we are just a dollar sign to them to bleed the little money we have out of us. I am paying off my card completely with my little savings I have so I can close my bank of america account and never give them another cent of my money. Completely appalling and I will make sure everyone I can tell knows it period.

I have over 20 years with this bank. Every time they add a new charge I threaten to leave but have too many auto deposits with them and a home equity. These relationships were supposed to come with free checking and savings. Over the years, there have been more than I can remember, of new surprise fees. Some have been waived. Other times they have people, far away, who say they have no authority to return the fees. I have spent countless hours on the phone every time this happens. This time it has been so many new fees and outrageous interest charges that to relieve my own stress, I am forgoing every relationship with this bank. I am totally convinced they will never get better, only slicker. They.

My review of Bank of America based on my experience with it can be summed up with the following clichés, “below par and wide of the mark.” Why do I say that? Reason One, the bank does not issue clearly specified transaction receipts, so its customers won't get proof of specific transactions done with the bank, and the arbitrator won't have direct evidence if disputes arise. The Optional Details exemplifies many a receipt handed me from Bank of America that does not specify the nature of a given transaction even when the bank receives cash from me, one of its longtime customers.

I wasn’t getting my credit card statements and my car payments, someone made some changes to my account so I don’t get the bills. They reversed the late charges and still reported a late payment to the credit bureaus. No one can help me with this company and I have to file a complaint with BBB bureau. I have been banking with America for years and now I need to find another bank, this is a horrible bank to use.

BOA took it upon themselves to take a full balance payment of $4648.38 without my auth. Told today that autopay was on as of June 11. I never did this. Acct had 0 bal til recently. Have sent to Aty Gen

Bank of America seems to be closing most of the locations in my area. So if you need any help they are not there for you. I have called the 800 number, and for some reason they are unwilling to help me from their overseas location. I’ve been with Bank of America for over 20 years, it’s time to start looking for a new bank.

Customer service experience is time consuming and the antithesis of personalized service. Spent hours trying to get fees returned when mother was hospitalized and not able to keep up with her checking. So many other good banks to chose from that have personalized service and where your money will be secure. Will be choosing one of those institutions soon.

I called for 3 weeks to get a PIN number for my card and I still haven’t got it yet so I can’t use the money in my account! When you open a account with them they use you told information instigated change it to your new number so the bankers act like they can’t help you either! The customer service people don’t know anything either and they will will lock your online banking because they “Think” it’s fraud but can’t even help you with your needs. Please don’t bank with them!

I do my business and personal checking with B of A and have had no problems. However, I opened a credit card - 'Cash Rewards' and accrued nearly $900 in cash back. I did not redeem it so that I could allow it to grow. B of A closed my credit account as I rarely use it. (I rarely use credit cards.) No letter was generated to report that my account was closed. (They confirmed this when I called.) I discovered the credit line was closed nearly five months after they closed it, when I attempted to use the card.

My experience has been atrocious. When we first started our mortgage, we turned around all document requests in 24 hours or less. I said I was worried about missing our purchase contract date and losing our home, since it was in a very hot neighborhood in Seattle and we had gotten a great deal. I was continuously reassured that we would not miss the date. They missed it. We got an extension and they missed it again. Fortunately, our sellers were out of town and we lucked out; they didn’t want to open back up for more offers (the house had been discovered by then). We could have lost the house.

Unbelievable terrible service! To do a wire transfer, you have to make an appointment. Go online to make an appointment, click on the bank nearest me and it pops up that they don't do appointments (still won't do a wire transfer as well). Finding one then takes you through over next seven days before I find a day that has an opening! SEVEN days!! Times are very limited. Today, at 9AM I was notified that my appointment was cancelled!! 1 hour before my appointment. Now I have to wait another seven days! When you go to the banking facility, a manager is there to greet you while you see 7 - 10 people in line. I don't understand why the manager couldn't help - instead of standing by the front door greeting people. I have a friend who states he will take a nap while I go into the bank because it takes so long! I am DONE with BOA!! Don't go there unless you want to be abused!

Worst bank I’ve ever dealt with. Kept withdrawing money from my 5/3 checking account months after auto loan was paid off. When asked to stop it, they said they couldn’t because they didn’t know where the source was withdrawing the funds. I set it up with BOFA as an auto draft and now they can’t stop it. This started in Jan 2020 when I purchased a new vehicle and the previous loan was paid off and the auto loan account closed. Yet still $425.75 came out of my checking account every month, withdrawn by BOFA. They sent a refund check two weeks later each time, but I didn’t want to deal with that forever so I contacted 5/3 bank to put a stop payment on that and block it. That worked for 3 months (May-July) then in August 2020 it didn’t work. The money came out and was never returned. So I was forced to close the checking account so that BOFA had no more source to withdrawal from.

Deposited a large insurance check. BOA held the whole entire check. Now, I'm not against holding the check, but the entire amount is ridiculous, especially now. I called customer service for help and spoke with Jamie. She basically told me to deal with it. Now, I've never had so much of an overdraft and this is how they treat me. I will be closing this account soon. They clearly don't appreciate my business.

Hi, I ordered checks in Bank of America. 27$ and free shipping. The next day it is showing as shipped. They changed the the status next day and never shipped. They said it is shipped and it will take three weeks to deliver. If they already shipped then why three weeks within US. (They never send if you order without tracker.) After a month. I ordered again with tracker (27$ + 11$) then they sent and got it in a week. I end up paying double the amount. It's a scam of checks without tracker.

I put in a claim for a clear fraud attempt on my account which had every penny I owned stolen from my account. At first they seemed interested in helping me but after 2 weeks when things started to get complicated they just decided to close my account with the explanation of the have the right to do that with no explanation given. Their people were very unprofessional and just flat out rude. In all my years in business I have never been treated with such disrespect from a business. They should be ashamed of themselves and all the people they represent. The leadership group does not have any clue how poorly they treat their customers and I have reported them for bad business practices.

I had a business account with Bank of America for the past 15 year. Now with COVID taking a hit with my business income I am unable to maintain the required amount in the account to avoid their account fees. I called customer service and they don't care. I told them that I will need to find another bank that does not charge fees. They said go ahead. I will now be closing all my accounts with them and moving on to another bank. I think it's so sad for Bank of America to put a $16 fee over a long lasting customer that has been hit with large losses from COVID.

I called to ask if they could reverse a $35 overdraft fee, that was added because of an $11 charge that came out before my money got there and they wouldn't do it because I had one taken off in August. I mean during these times with Covid and being out of work. They couldn't even take this off for me and I have been a good customer for 10 years. I am so upset. It just comes at a bad time I have no money to make it current so they could charge me another fee. I think it's time to consider going to another bank that has a better customer service.

Even though it did take me a while to get what I needed from the automated voice operator, the call wait time was very short. When I talked to an employee about interview questions for my school assignment, she was very supportive and kind. I typically have positive interactions with BOA. The bank is able to support individuals to start out and build a future for themselves. They are fair in their business practices.

The Bank in my opinion is very tough to work with when it comes to customer service and getting service in a timely manner. I have had to spend much time and speak with many people to get any answer and any need satisfied.

I have handled all of my banking needs with BofA for almost 30 years. After all of this time, I made a mistake thinking one of my direct deposits had already been deposited and wrote a check to my son. He cashed the check and the following day two payments, which were already scheduled, was withdrawn from my account. My direct deposit arrived the following day. Bofa did refund one of the overdraft fees but refused to return the other, citing an inability to override the system (a lame excuse, at best). This is the FIRST time in nearly 30 years that I received an overdraft fee let alone two; however, my good standing meant nothing.

Teller mislead, fail to inform me about my check deposit was going to be on hold. For a whole week. I especially asked her was there going to be a hold and she said no. Now the people on the phone telling me that there’s nothing they can do. And apparently as of today they stopped giving any funds till the money is available. I’m extremely disappointed with them for they are not being truthful to their customers. Now I’m having to deal with pass due bills and no money till then.

I have been trying for 3 months now to resolve an issue with a HELOC. An issue that did not happen on my end, but when BOA's systems changed over. They reported me to the credit agencies (my first EVER). Destroyed my credit score. The one person who actually DID spend time with me (almost 3 months ago) couldn't figure it out. Fast forward 3 months, I cannot access my account - I can't even pay off because nobody can give me an accurate amount.

Above all else is just bad customer service wait times, having to be on hold for over 4 hours for four days in a row is beyond me. Having to explain to each representative my issue and then to be put on hold for 15-20 minutes for them just to come back and say, "Sorry I have to transfer you to another department," and then for that department just to say, "Sorry I have to transfer you again," after waiting on hold from the last transfer. All that when I already told the first person I talk to what department I needed to begin with. I went through that four days in a row.

I have used the Bank of America in Old Saybrook for several years. I live in the Bank's neighborhood and get a chance to observe it closely (one of the few reasons I went there in the first place, I suppose.) I complained earlier in the Covid crisis, as the Bank was closed (other than an ATM), and because of the unavailability of cash in the ATM. I saw, and had personal experiences, as people walked away disappointed with no cash in their hands because of the empty ATM. A second (drive up ATM) has been added. Now I REGULARLY count a dozen cars in line, waiting for non ATM services, that stretches out to the street. My visit to the drive up teller today took 40 minutes.! (I think there might be another person in there, but only one human at a window. ) I actually saw a man standing in line WITH THE CARS to see a teller, obviously not being able to do his business with the machine!

I have been on hold with the fraud claims department for well over an hour, which I think might be manageable if it weren't for the infuriating recording that chants EVERY 10 SECONDS OR SO. "Thank you for continuing to hold, your call is important to us and will be answered by the next available associate." Ok once would suffice, at this point I'm ready to throw my phone across the room... I have no choice though. I have to file this claim so I cant hang up... So I wait...and wait....and wait.. Cant wait till I do finally reach someone bc they are going to get an earful lol.

Paying my bill through a bank teller machine. There was a two cent left overdue on my charge card owed and they denied me credit for that and billed me for two cents. I Called to have it removed. They declined.

I have been a Bank of America customer for about 10 years. I have my checking, savings, auto and personal loans with them. They have always notified me when there was any abnormal charges on any of my accounts. They have also immediately refunded any money that was taken out of my account.

I would never use Bank of America (BOA) again for any product nor service! I was a BOA customer in two areas (a Golden Key International credit card and a mortgage). I was pre-approved for a mortgage, but the customer service was so bad as well as the communications that I ended up having to go through Caliber, another company that also pre-approved me. They were much faster and the customer service was far better than BOA's. They also gave me a lower rate than BOA in the end. It was highly stressful swapping to another lender at the end, and I almost lost my condo because of the horrible BOA service and bad communications (and even misinformation) at times.

Bank of America does not protect its customers. My most recent experience with him was very poor. Someone managed to hack into our account and send up electronic payment monthly. Several months passed before we caught this. We were assured by our local branch that we would be refunded our money. They recommended that we shut her account down immediately. We did so. We patiently waited on our money to be returned to one of our other accounts. We were told this could take up to six months.

I am an In Home Care Aide working for the Count of Los Angeles, and I received a series of paychecks sent by the county of Los Angeles based on the time sheets that I submitted to them. This included back pay for the last 3 months +. The checks are signed by the State Treasurer Betty Yee. First they said that there would be a temporary hold put on the checks until Midnight that night. This was true, and the funds were cleared by when I paid my rent at 6am upon waking. At 6:34 am I received a message stating that a hold was put on one of the checks, but they put a hold on all five of the checks, and refused to remove them in spite of the fact that it will cause my bills to be shut off. I have the paycheck stubs where Federal and local taxes were taken out, as well as my union dues to prove that there is no mistake. They won't even consider looking at them.

I spoke with a representative over 30 days ago about a stop payment. Now the company's name is very close to the company I rent from. I just spoke with Bank of America YESTERDAY about a transaction the company were trying to pull out by debit. I did a transaction with my checking account for my rent all trying to process at the same time. Bank of America assure me they would correct it, they even went so far to verify the amount that needed to be stopped and company name. I look this morning. The stopped payment on my rent was credited back onto my account and they allowed the other payment to go through along charged me a 35.00 stop payment fee. When I’m done saying what I need to say to Bank of America this morning and they correct this I’m closing it immediately. I’ll stick with my credit union. Now I may have to pay late fees and a return check fee towards my rent because of Bank of America error. Never again.

Reloaded from payor on time every week. Card controls are excellent because you can stop any online or atm activity anytime. I feel my account is safe. You can only access account info from your own device.

It's been a whole month that my card has been closed. I have tried to contact the fraud department through email and over the phone. I'm on hold for an hour or more then they just hang up. Bank of America is not American. They have no consideration for older people let alone any other customer. If you dont like helping people dont get a job in customer service. You young people are so lazy it sickening.

I deal with them for around 2 decades but their customer service is very poor recently. I was promised a financial settlement offer for one of their credit cards recently but they didn’t process the same as they promised. I had to call them several times but they are extremely unhelpful. Planning to open an account with another bank soon.

Wasn’t able to get anything accomplished with my hard earn working money that was directly deposit in their account and then was told I was unable to withdraw and they will have to send me a cashiers check due to the fact of their errors. Their slogan is we're in this together. I’ve been without my hard earned money for over two weeks now. Now you’re telling me I have to wait another 7 to 10 business days to get a check in the mail. Unacceptable for a bank to tell their customer that’s been loyal for a year. Now I’m still trying to find families to give me help feed my four children and still be able to make it to work.

During Coronavirus BofA has changed week hrs to 10-4 & closed on Sat. ALL other comparable banks are open earlier, close later & are open on Sat, w/ full staff. We find it impossible to do our necessary business banking at the counter during these hours & have had payments delivered late because of it. Very angry customer!

Bank of America charges are actually abusive and extremely high interest charges. I had a negative $70 in my account from autopay that I forgot about and they charged me $350 of overdraft fees. I told the manager that my business has been closed since March due to COVID-19 restrictions and asked him there is anything they can do to help reverse those charges. He said he can not do anything unless it’s fraud related transactions and suggested I open a credit card. He said the overdraft fees is not something new and it is something we all need to get adapted to. He does not care how my business or any businesses have been suffering from COVID-19.

If I could give zero stars I would, but it makes me put at least one. After we fell on hard times, we were made aware of the H.A.R.P. program. We used the program to what we were told would bring us current on our payments and put us back in good standing. We were told all missed payments would be tacked onto the end of our loan and we had nothing more to worry about. We were shocked when due to the low interest rate we decided to refinance our home and were informed our home had a lien placed on it by these crooks. Now we have to pay $18000.00 to remove the lien. We were never informed of any lien even after these crooks sold our loan to another mortgage company. Apparently they have done this to thousands of homeowners that won't know until they either refinance or sell their home. I would never go through these crooks for a home mortgage.

Horrible Service. 90 min wait on phone for over a month everyday for over a month and when you stay on hold that long no one seems to be able to help you. I have been on hold 90 minutes again today and still holding.

We have been BofA customers for decades -- checking, savings, mortgage, home equity, credit cards. BofA mistakenly rejected our regular July 2020 payment on our home equity line, asserting that it should have been sent to NationStar, where BofA transferred our mortgage a few years ago. This was clearly BofA's error. We have been unable to get BofA to correct its error, despite several letters, calls and online communications. BofA is still holding onto our July payment without applying it to our home equity account and has designated us delinquent borrowers. It is apparent that BofA customer service is designed and intended to discourage anyone from using it. We are in the process of closing all of our accounts to moving them to another bank. And we are supposedly preferred customers. Hah! My recommendation is to avoid BofA like the plague.

Zelle is owned by Big Banks, including Bank of America and Wells Fargo, the two banks involved in stealing $1000 from me - I accidentally transposed one number when sending $1000 to my nephew to help him out, I called BofA immediately for help, they sent me to Zelle, Zelle said that I needed to back to the bank since I sent it from my BofA account (BofA advertise and promote ZELLE on their website). Finally, after being bounced around for over an hour, I finally talked to the dispute department - told it would take 10-45, that's up to Zelle and they are a 3rd Party Vendor, they have no connection to them to influence their policies. Well it took the 45 days to get my answer - they denied my dispute... Bank of America would not take it any further, Wells Fargo denied my claim and kept my money.

Terrible experience. Was in the middle of setting up a primary checking, savings, personal credit cards, business account, getting a secondary real estate loan, and setting up several investment programs. Was disconnected from the representative. Called back in to finish setting up these accounts. As expected, reached another representation on the second call. Asked if it was possible to be transferred to the original representative I was speaking to, so I did not have to restate the purpose of the accounts and the goals for each.

If you have an overdraft of $ 5 they will charge you $35 for each transaction and refuse to waiver. You might have an overdraft of $70 per day for an automated deduction of $10 each transaction. Be careful! Consider your options before getting an account with them.

We have a few occasions of checks deposited to our business account that later are marked as "duplicates" and reversed. The bank then reverses the transaction and we never get paid for the check. We are super busy and have waited hours online and still not fixed. Then we don't get paid on those checks. This has happened a number of times. I would never have used Bank of America knowing this problem.

I've had numerous bad experiences with BOA, but decided to write a review after this last one. I have a $50k check I sent to the IRS. I have a notice from the IRS that I now owe more because they never received payment. I tried to get BOA to help me understand where the money is. It is not in my account, etc... After >1 hour on the phone, transferred 3 times I finally asked for someone empowered to do something. Transferred again I asked this person to give me a number or something in case we were disconnected. "We wont get disconnected" he said as he put me on hold again. Then we were disconnected. Like I said, this is typical with BOA so I finally decided to put it in writing to see if I can help them wake up a bit and address the real issues. More overly gushy, insincere, awkward greeters is not what is needed to fix the real issues.

August 10 2020 around 2pm, I visited BofA 1640 Van Ness Ave. branch to withdraw EDD funds. On entering was intercepted by "**" who asked reason for my visit. I said to make an EDD "PREPAID" a/c withdrawal. I asked for advice e.g. if I could instead withdraw at ATM using my Edd card or at home on my computer? She incoherently rambled on instructing convoluted withdrawal options. I replied, "I'll wait in the line thanks." On reaching the teller position I explained what I wanted, providing EDD card, personal a/c card, and driver license. The young lady teller attending said my D/license had expired.

On August 13th 2020 at around 3pm I talked to VANESSA who works in the consumer and small business department and I had the WORST experience I have ever had being a Bank of America customer. Backstory: I opened a business bank account on August 7th. I called in to open an online account and I was told that I could not open an online account because I did not have my checking account number and I was also told that I had 7 days to fund the account and that I had to go in person to do so since I didn’t have my business debit card or my business account number yet.

Just an awful bank. No customer loyalty. Too big to offer quality customer service. Had my mortgage on autopay and they stopped it. Then charged me for not paying my mortgage. Horrible bank and I am a “premiere” client. What a joke. FIND ANOTHER BANK if you are considering starting with BofA.

I have been with this bank for over 21 years, since I am in Florida. I feel their services in the bank have deteriorated. There are very few tellers working and the wait is often quite long. When you go in to sit down with any agent, there is also a long wait. It always looks like they are just sitting around and not ready to help. I try to do most of my banking online as their app seems to cover most of my needs.

I am a bail bondsman in CT. This bank refuses to do business with bail companies. We are a legitimate industry making millions of dollars in the state and this bank is refusing business but will open accounts for felonS who want a bank account. Their credit DEPT refused my application for a business credit card and I have decent credit. The customer service is appalling I closed my accounts and went to TD Bank and People’s United Bank and I am treated 1000 percent better . They have a 1 star rating need I say more.

Every time I enter a Bank of America I am greeted by someone near the door or a friendly teller. The bank's app save me a lot of time with its check deposit, transfer between accounts, bill pay and transfer to another person features. I can easily check my balance without logging in and get instant assistant from Erica, the virtual financial assistant.

I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their website down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank.

I’ve had BoA for about 5 years. It’s an amazing bank versus Chase and Wells Fargo, both of which I’ve had before. The only downside is the $35 overdraft fee. It’s a bit problematic for any bank to have such a high fee. Logically speaking, if a person already can’t afford something what makes you think they could afford an extra $35? Otherwise love this bank.

I have enjoyed banking with BOA since day one. The customer service is second to none and their site is very user friendly. The ATM is the best feature they have. I appreciate that I can deposit checks and cash there which I couldn’t at my previous bank.

I have banked with Bank of America (BoA) ever since they were NCNB. I’ve seen the highs and the lows, as they say, with BoA development and my own financial challenges. The one thing I will say is that I’ve always been able to go to a branch, or call a number and have an issue clarified, explained or resolved, usually in my favor. Currently, I am a “Platinum” member customer (never thought I’d see the day), so I enjoy a number of perks. I like that I have BoA AND Merrill Lynch at my fingertips and easily accessible on the BoA app. I study the operations of other financial institutions, and while there’s some innovative ideas they present, such as Capital One’s “cafe” set up, I’ve seen those innovative ideas come and go (Washington National [Wachovia] tried it back in the 2000’s). Slow and steady wins it, for me. That’s what BoA does for me.

Bank of America is very happy to help you any way they can. If I needed a loan they are there to help you with it. They have been my bank for over 40 years. I would say they are worth talking to.

They never have enough tellers to take care of the customers and you always need to wait too long to get helped. My time is important and I just don't have time to wait behind 12 people with one window open.

Bank of America is solid, Competitive bank. My only criticism of the bank is that the fees, and charges excessive. I have often said that they would charge you for the air you breathe if they could. But, all in all, they seem to be the best of the bunch.

Super helpful when needed. Tellers personable. Have not needed other services other than checking account and purchasing cashier's checks. Only disappointment is the inability to re-finance my care through them as I had a credit blemish 12 years ago.

3100 Crow Canyon Place San Ramon CA 94583 NEVER ANSWERS THE PHONE. I tried several times. The system says everyone is busy and ends the call. I only wanted to verify that I could use a notary public before I drive there. No luck at all. Could very well be a waste of time. That is not good customer service. Can't answer the phone ever? Try harder. Update: I drove all the way there and waited in the lobby. The security guard asked if I had an appointment. I said I could not do anything because nobody answered the phone at all. After waiting a guy told me that B of A is not doing notary service for anything but Bank of America business "right now." It was in fact a wasted trip and I had to go elsewhere to pay for a notary.

BOA has been our bank since their beginning. I believe them to be above average on customer service and services. But as a senior citizen, I feel they should have special programs and assistance for this demographic.

I thoroughly conducted market research before decided to shift the majority of my accounts to Bank of America and I haven't stopped referring people since. Even when I lived in a state without one, I found the technology sufficient to continue using them as my primary institution. Wonderful help!

Great service. We have account for many years. The bank is available in all states we stayed. Most of all each time experience is great. Preferred account member’s perk are really helpful. We have very positive experience with opening new account, bill pay and day to day banking.

While they make representations regarding availability of funds deposited funds, without notice BoA extends availability of funds one day at a time. It’s completely unacceptable and unprofessional. Find another Bank. If I could give boa a zero, I would.

Representatives are extremely helpful. They are always very pleasant and eager to help. They are quick to respond. Have been dealing with BOA for 21 years and have no negative issues. Their App is user friendly.

Their app is user friendly. One time I had a scam charge on my credit card and they immediately credited me the amount and reissued a new card and account number. They also offer rebates on groceries and gas charges which gives you a credit to any account with the bank you choose.

We have been with BOA for many years and they have always been there when we needed them. Our house is on a sinkhole and BOA paid off our loan in a very timely manner and we could not have been happier.

I love that I can bank from my phone. I have had great results when investing, asking questions about my accounts and securing credit card. I was able to get a mortgage when purchasing my manufactured home.

B of A has been my bank since 1968. I have been very pleased with what they offer. They're very professional with me. I just wish, that B of A of stayed in our community and not closed their doors. There is no BofA for over 60 miles away. I'm very unhappy about that.

My only problem with Bank of America is they don't have individual health savings account. My company does not offer this as a benefit but my company's health insurance does qualify under the IRS rules as a high deductible health plan. I would like to open one for myself but BOA does not offer it so I need to go elsewhere to open this type of account; which is a pain since all my banking accounts are with Bank of America.

Bank of America is regarded as one of the worst banks for both customer service and account service in general. The loan department has to be among the worst in the nation. They regularly over promise and under deliver. The volume of negative comments and horrible things people report to me as a realtor is astounding. It’s hard for me to imagine the company continues as one of the big players. It proves how change averse consumers truly are.

The customer service at the local location where I reside is not the best. I know that everyone is using the excuse now that the virus is affecting customer service. It's not a surprise to me. It is extremely "funny" that when it's time to take money out of my account. The banks are quick to do just that but take days to put the money back into your account. Why is it so hard to put the money back into the account that is associated with that bank? It typically takes 1-3 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account. This is illogical. It is a insult to the consumer.

What made our experience at the Bank of America outstanding was the customer service. The tellers and bank manager cared and showed empathy. The Frontline employees who served us were very helpful and considerate as well as kind and always trying to please.

We've been with BOA for over 35 years and have no issues except their limited hours. My husband likes to be able to go in and make his deposits but even the drive-through is limited now (outside of the effects from COVID.)

I was an account holder for 38+ years, dating back before BOA took over Fleet Bank. They have charged fees over and over that required extensive phone calls that are not fun, added monthly charges when they were not supposed to etc. The icing on the cake and why I finally dropped them permanently, was when they did not protect me when my son got caught up in a "Zelle scam". Ultimately withdrew $1000 from my account, separate from my son's account but connected through my wife... Follow that? Well, I couldn't either! Cost ME $1000.00, they couldn't care less when I told them what they did was illegal and I was closing my account! Rude customer service, not helpful at all! Do not expect them to have your back.

This bank is anything but "American." Plenty of bad experiences, but the worst was when my son, who had enlisted right after the September 11 terrorist attacks, tried to close his account. Miles from home, he called, he wrote, he tried numerous times to close his account and withdraw the money he had in the bank. It was easier for him to use the credit union on the military base. Bank of America refused to work with him. Instead, they charged him outrageous fees until his balance was depleted.

I had to tolerate an Area Mgr at a BofA Financial Center who just could not understand my plight despite evidence, documentation, re invalid CC charge. It cost me time and aggravation! Finally, their Area superior intervened.

I have been a B of A customer for over 40 years. Yes, I have accounts at other banks, so I have a point of comparison. The bulk of my funds are at B of A. Their customer service is superior as are their range of services. Also, the availability of bank branches makes it easy to work with them.

I dont completely agree on their political views as a company and where their money goes but overall as a bank they have provided a good service. We have been with them many years and their online bill pay service and app keeps us around. Otherwise I would probably switch to another bank that supports my views more.

To make it short they deactivated my card. I called 3 times on hold for 40 min each time. 3 times they told me my card was good to go. I go to my own bank and it's not active. The third time they tell me wait 15 min. I say, "Ok wait with me on the line till my card is active." She says, "Oh I'm sorry I can't, but hold on let me check something." She acts like she's pressing some keys and Voila! Like magic my card finally works. 15 min no more. Bank of America is pretty unprofessional. Full of bad immoral personnel. They have infants working there. Unethical. I closed my account years ago, cause they are bad. I only wanted to access my online account with them to transfers my funds from edd to my own bank and they gave me hell. Played with my time and money. Locked my account for no reason at all. I hope they rot.

My mother is 99 years old who depends on 3 health care aids around the clock at her condo. Her main bank is BOA with various CDS, money market and checking account. Last month her IRA CD matured, but she was not able to speak to a bank representative due to a bad hearing problem. As her son I have POA for her checking account, but not her IRA CD. The money is needed to pay her bills, and BOA wants her to come to the bank with me to release this IRA. I am in San Diego, and can't fly to NJ due to the corona virus. Mom can't leave her condo in NJ. The bank refused to give me their bank power of attorney form as it is their POLICY.

Since this bank has gotten larger and offer more and different services its customer service has definitely suffered. Drive through is no longer an option now with the pandemic. Less choices are available. Originally to replace drive through they instilled the teller assist which has now been dissolved. The fees for banking with Bank of America has definitely gotten just ridiculous. I have banked with Bank of America before they were even Bank of America. I have banked with other banks as well and Bank of America has definitely fallen on expectations and it’s just sad to say that they are not my favorite bank.

Their customer service is excellent. I especially like the service when I take a problem to the bank. Issues are resolved quickly by friendly staff. They also are willing to resolve technical questions relevant to their apps, which are too complex for me. I have to admire their patience!!

I feel customer service could be a little more understanding and listen more when there is a problem or something you do not understand instead of giving you phone number after phone number to call to understand why you are having problems with your account and close it without any warning or notice. There could be a courtesy call with an explanation of what was wrong and why.

They've been diligent in monitoring our account, catching any suspicious behavior immediately. Their customer service has been nothing but amazing. So far we've run into no problems and we've been with them for years.

Bank of America is great. I have had many banks in my lifetime but this bank is for real. In person they help w/ all banking issues. Nothing is ever left unsaid. From teller to managers are always very helpful.

A terrible bank. Worst customer service ever and unprofessional. How they Catrine b the name of bank of America’s Failure naming and banking stay away. Stay away tarah and shame bank.

I've had BofA for many yrs. Heard good and bad, I messed up big time with over withdrawals, they worked with me and gave me time to get the money back in. They didn't have to. Taught me a lesson. Since then I have walked a tight rope.

Best Bank ever since 2004, I love their customer service and they're always there for us when things go wrong especially like identity theft. Kingwood Texas has great associates and they always ensure they we taken care of when walk in got service.

Bank of America is a decent company. We have had a credit card with them in the past. The interest rate was decent and the credit limit was representative to our credit scores and income. We did not like the annual fee and thought it was a little too high. Overall, we were pleased with them.

The clerks have changing rules depending upon who they're talking to and if the boss can hear them. With our account, my husband could close it without my permission and cash our checks without my signature, but the same woman wouldn't do the same for me.

BoA is the whole package - technologically advanced, secure, excellent customer service, and good bank products. I've been a BoA customer for more than 20 years and have (or have had) almost every kind of financial experience you can have with a bank. Except for a few hurdles with a car loan, they have never let me down.

Reps are always courteous, knowledgeable, and professional, whenever I call Bank of America, the wait time is minimal and the reps are very well trained and know the answers to my questions. I have been a customer of. Bank of America for over thirty five years. During the time in which I have had an account, the bank’s name has changed more times than I can remember. During all the changes that the bank has gone through, their customer service reps have consistently remained customer oriented.

I have been with this bank since 1985 and I enjoy all of the services offered. I stayed with them because when I was stationed overseas I was able to use their services wherever I traveled. The bank has services all over the world. So I wanted to be a part of a bank that I felt wouldn’t close down without notice. Even though it’s a large bank, they treat me as though I am the only customer.

Never enough help even before virus. Hours have now been cut due to virus which I understand, but then they should be available on one and on the phone. They are not when I call. I am on hold for at least 15 minutes.

I appreciate the security features even though it can be an inconvenience, it is also protecting your money and how fast you can speak to a representative if problems arise. What I don’t like is the virtual assistant Erica. She has never been able to help me and always refers me to customer service. Useless. All in all I have had had a great experience better than my previous institution.

Whether online or in person this bank is efficient. Great security measures. The online service is easy to navigate and very helpful if you have a purchase that doesn't fulfill the required service. Great rewards on purchases, you get to choose.

I've been with Bank of America since 1978. I opened my first account way back then. Never have I had any bad issues or customer service. I can rely on this bank to answer or help with any questions that arise.

BOA was my top choice of all the banks even if the fund was not in your Account. You had time to put money in the account before they charge you late fees. But nowadays you can't find a bank open to do business and if one is open the lines are soooo long most of the time people will just leave. It's all about online banking problem. You can't get cash online.

No issues with banking experience or customer service. There are different types of accounts but the interest rate is not so good. Also the minimum balance option in accounts is not good. No good CD rates.

I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened. They informed me that my card was reported lost/stolen. I told them that I did not make such a report (the card was still in my possession) and I would like a replacement sent as soon as possible. The customer service representative assured me that a new card would be sent out.

I have had a savings account with Bank of America for the past 11 years. Recently, I have gone to the local BOA and no one is there. Prior to going to the bank, I checked the website and the hours have not changed. I called them and they say they have different hours due to COVID-19 but, do not tell you what the hours are. I tried to set up an appointment and that doesn't work either. As a result, I closed my account 20 June 2020 and was told that I would have a cashiers check within 7-10 business days. It's been a month and a day today and still no cashier's check. I wrote them on 8 July with no response, called them and got different answers to the same question. Today, when I finally reached someone she said, they just finished closing the account 14 July & the check is on the way. Totally unacceptable for any establishment.

COVID has brought Bank of America (BOA) to stall. I live in Edison, NJ and have three business banking accounts with BOA. No branches operate for Drive-in in my radius of 20 miles, in which BOA has around 12 branches. Getting an appointment for genuine problem is so difficult. You call the bank, minimum wait time 20 min. I am trying to solve the problem last few weeks, and so much time spent but job not done. After banking with the bank for the past more than a decade, I don't know how this is going to be resolved. Very frustrating.

Sitting in line at Bank of America behind eight cars with each car seemingly taking 5 to 10 minutes at the drive-through. Would walk in, but the line of people out the door is excessive. Don’t know why so many branches are closed in the Charleston area, or why you can’t open enough lines to serve your customers. This sucks.

We have a small business that rented and sold cars in 2019. The beginning of 2020. We opened a business bank account with BofA in 2020 for that business. Soon after, we had the pandemic shut downs, and the car rental business pretty much stopped. We closed our account, sold our cars and got ready to shut down. Shortly, we found out that we can apply for a SBA disaster assistance loan, and started the process with the SBA. During the application process we were told that we need to reopen our business bank account. After calling Bank of America, we were told that it was too late to reopen our account. Consequently, we spoke with the SBA, and they advised that we can open a new account, which we did over the phone with a telephone banker. In hindsight, I feel that my mistake was to have opened the account over the phone, but due to Covid shut downs, I thought it was only logical.

So I tried to send some money using their Zelle tool. The transaction was held for review. I like that they were protecting me. American Express does the same....but AMEX calls me when something fishy is going on. Bank of America I had to wait on hold for nearly 2 hours to tell them NOT send the money because it took so long that I had to write a check. The person from fraud was so unprofessional that I chewed her out and she hung up on me. I should mention I am a "Platinum Rewards Member" which clearly means NOTHING....or possibly the crappy service I received was actually "good" compared to a "Silver" member. What a crock.

10 days ago in Florida, the 3rd most populous state in The United States, Bank of America closed at least 3 branches in central Florida in one specific area. They micromanaged and inconvenienced the customer or consumer in central Florida by closing at least 3 branches, Oviedo, and two in Winter Springs NOT DUE TO COVID-19! This left the consumer about a 1/2 drive to Lake Mary to transact bank business for the upscale city of Winter Springs, Florida. This also left customers no way to access their Safety Deposit Boxes and their property, assets and valuables!!! Close your account and bank with another bank who SERVES AND RESPECTS YOU AS A CUSTOMER! BANK OF AMERICA WHY WOULD YOU MICROMANAGE NOT DUE TO COVID-19, the worst event in American health history??? GOOD RIDDANCE!

I have been a bank customer there for 30 years. The bank want you to use the atm or online banking unless you want to take out a mortgage or set up an investment account. The branches are shut down due to the Covid 19 virus which is ok but then raise atm withdrawal limits! Why do I have to set up an appointment at a branch 10 miles away to get money out of my checking account. Tuesday I spent over 3 hours, drove to an atm 7 times, called the bank 4 times, and after all of that had to use a different banks atm and pay a $61.99 fee to take out $1500. Bank of America said that they would cover the fee. A day later they said that they will NOT COVER THE FEE. Terrible bank that will screw clients and customers out of fees. Some of the employees are nice and many are like sheep or robots reading answer from a script. Go to a credit union as an alternative.

Had an account with them for 2 months only and account was only used for SSD payments...1 week ago they closed my account overnight...Called to find out why but all they will say is it was a business decision and refuses to tell me how to receive the money that was in account.. This has happened to 1000s of people in last few months and it has to be criminal...I have leukemia and they stole every cent to my name for no reason ..no money for food, bills or anything...CROOKS.

You cannot reach person via the 800 service. The chat service is idiotic as well, it directs you to "activate account" regardless of reason for calling. The website shows open locations however if you drive to the location, the branch is closed. I would rather keep my money in a shoe than deal with these people. Unfortunately I am trying to make a deposit for a client who uses BOA and am forced to try to find an open bank.