Bank of America Reviews

On June 30th 2019 i received a text asking if I made a transaction from Dish network and I replied yes since indeed I paid a remaining balance of my cable bill. The next morning while I was on vacation in Mali, I checked my account and saw that 47 transactions were made into my account originated from New Delhi (India) and right away I called Bank of America and notified them of the transactions and clearly told them that I did not made those transactions nor authorized them. I was told that a claim will be initiated but until the transactions completely post into my account the won’t process which happens to process on July 5th 2019 and I contacted the bank again and told them that the transactions posted into my account and international charges were applied to my account, the customer service representative told me that it will take 10 business days for the investigation to complete.

Bank of America's 800 number is a joke. I have been holding for almost one hour by now, still have not got any answer. The reason I am calling because they do not send authentication code when I requested, so I cannot get my online account. Horrible experience!

My name is Shannon **. I am an RN and I travel a lot for work. I’ve never used mobile banking. I had stopped at a branch and reviewed some transactions, seeing Beijing China had started making one small charge and one large charge periodically on my statements. Over three months they stole around 750$. This occurred after I gave my debit card information to a company called Chimp Basket, for a hair curler that I never received. I had seen the ad for it on Facebook.

On a weekly basis I receive emails tell me my account at Bank of America has been compromised. I do not have any dealing with BOA so I know it is a scam. What I do for other bank scams, which I get my share is to forward the email to the respective institution. Since I do not want to touch the email I forward on the server unopened. Many times the email contain a appended file. Bank of America seems to be the only institution that will not accept these fraudulent email. I get a return to sender. So Bank of America never knows about scams on their system and only worry about a virus. They do not care about their customers being scammed.

I had recently moved 401k money into a CMA account and was having difficulty accessing my money. I do not have an account with Bank of America but Zachary ** of the Vero Beach branch went above and beyond to find a solution to my issue without even questioning if I want to open an account with them. His concern for my issue, and his professional manner in resolving the issue were awesome and I wish I every bank I walked into had people who cared in the same way.

I called Bank of America to speak to the closure department and I was told the my named has been flagged and can no longer bank with them anymore due to suspicious of fraud. The truth is I never committed any type of fraud. BOA will accuse you of something for no reason, and the your money just like that. Stay away from this bank. They're liars, thieves and they will mess up your future like what they did with me.

I got a BOA card for Alaska Airlines benefits. They did not follow through with my companion fair I get annually (with a $75 annual fee) and could not seem to issue me another. I also signed up for auto-payment; however, it was not disclosed that it takes two monthly cycles for it to go into effect so I was charged a late payment fee of $25. They also find ways to charge you for cash advances through ATMs. I did not have my debit card on hand and was on my way to Las Vegas so I pulled out some cash with my BOA credit card.

I was signed up for autopay until my balance was paid in full. I am trying to get my refunded into my bank and they have not yet done so. Telephone wait time is 15 minutes and they have been of no help. Finding how to cancel auto-pay online has been difficult and I cannot confirm it has been done. Terrible customer service.

Since after Christmas. I've been contacting back and forth with the bank about certain fraud disputes and didn't came back to me and it was all a scam transactions from a 25.99 and another that made me to force to close my account. Cause they wouldn't believe my story if I was telling the truth on this one and I did contact the sender and was rude and read their reviews that people was also were getting ripped off from some foreign adult site in Europe and they couldn't get their refunds and they would charge the consumer on whatever's left on the card. I would've sued the bank back then for not solving it. 0 stars to negative stars.

Opened an account two weeks ago because I had to make a few international wire transfers. First they received my incoming transfer from my Credit Union (which could not do international transfers), and showed the funds were available. Then they wouldn't free up the money for 5 days, causing me to pay the bills using a different method. Now two weeks after opening the account I receive a letter that they are closing the account with no reason given. I called the number listed and all they would tell me is the closure is due to a "business decision". Went to local branch and they were told the same thing. All the person on the phone would say is that it's in the contract that either party can close the account for any reason at any time. On the back of the letter BofA even states they may report their decision to one or two of the companies listed and it could affect my credit for up to 5 years.

Bank of America claims to give Preferred Rewards customers "Priority Service", with a special Customer Services phone number that gives a quick response. This used to occur, but is no longer the case. This "Priority Service" phone line is now a joke. Priority customers are now being forced to endure long wait times. Adding insult to injury, during a long wait, I was also forced to listen to non-stop advertising on BOA's phone line! Apparently BOA thinks there is something to gain from aggravating its best customers. In any case, BOA's use of the term "Priority Service" is fraudulent, and should be removed from all of BOA's sales literature.

Dealt with this bank a few times. Have never had a problem or negative experience with them. They have always been very helpful. People have always been friendly and courteous. Just wish that they had a few more locations in the smaller cities.

I called to dispute a charge and to make a payment. I was refused access to everything because I don't have the card, even though I can prove who I am. I have mailed payments to Bank of America for over 10 years. I have never missed a payment since an agreement. I declined the agreement to increase my APR. My APR would remain below 7% as long as I didn't miss a payment and didn't charge anything on the card.

On my lunch break on 7.19.19, I tried to cash a $79.99 EyeMed reimbursement check drawn on Bank of America. I don't have an account there, but the check was a Bank of America check. I stood in line for 10 mins. to even get to a teller. Once I got to the counter, she said it would be $8 to cash the $79.99 check since I wasn't a customer. I said, "Well I've already wasted 10 minutes of my lunch standing in line. So, go ahead." She kept asking if I wanted to open an account there. I said, "No, not right now. I'm on my lunch hour." She asked me about 3 times. Then she said, "Okay, you still need to talk to a woman standing up over there who can verify the check." I said, "This is a Bank of America check." She said, "I know. But we still have to verify the check."

BOA has the longest waiting times for customer service ever! I'm actually waiting right now while I'm typing this up! I wait at least 20 minutes for an actual person to pick up my call. Right now it's 10:30 pm and I thought their call volume would be low at this time. The same thing happened to me at noon yesterday. They must be so understaffed! I'm so sick of it! At the actual banks to don't have more than 2 tellers. They closed down the drive thru tellers for good. I get the feeling they might be going out of business!! Stay away from this bank!!

Bank of America customer service 800 number is a joke. They have an automated system that insists on hearing things incorrectly, makes you hold for usually 10-15 minutes, before connecting you to the wrong department, and then when you tell the customer service rep who comes on, they don't even treat you like a human. I explained I was at the wrong department to the woman who came on and she said 'One moment please' and then, without a single word, clicked some buttons and back onto hold I went. I don't even know where I'm being transferred next, I believe she put me into a general queue.

I have been with BOA for 6 years now and it is truly a frustrating experience! I have only remained so long because I have a mortgage account with them which isn't at a good interest rate either! Every month they mess up my mortgage payment and I have to call customer service (who are a bunch of illiterate imbeciles!) to fix the mess they make on my mortgage and checking account! They keep taking out false charges from my checking account and it's not until that I call them that they fix it! Their system is glitchy and at this point I don't even know if the balance on my account is actually what it is because of all the messed up transactions caused by their system—-they charged me falsely so many times!!! This bank is untrustworthy! They are scammers! They steal your money and then say that their system automatically made the charges! Don't bank with this fraudulent bank!

Would not even provide me information on a lien on title for a product I purchased by cash. They are sending me on a wild goose chase to find a lien holder 3 purchasers ago, and 14 years back. Insane that when I have a bill of sale and was a cash buyer, they will not even assist a current customer (I have other accounts with them that I will be closing) assistance. Horrifying customer experience. Will never pursue an account here again - ever. And still waiting to talk to a company representative that cares....

I banked with Bank of America for about a year and never had an issue with mobile deposit until I deposited a check for $6400 that was drafted out of Bank of America. When I deposited the check on my phone it gave me verification and said funds would be available next business day as I have always expected! The next day the funds were in my account then a few hours later they were taken back and a hold was placed on the check till Friday... I called customer service and they told me they could not help me, not even a manager can release a hold on the check!

My wife and I applied for home loan at Bank of America. After they took all the information they need to process the loan, we agreed to lock the interest rate which was somehow lower than the interest rate we got offered from other Banks. Of course, there was a significant increase in interest rate since we locked the rate. As we are getting closer to the closing date, they started to make up reasons for not give us the loan with agreed interest rate. They rather want to renegotiate the rate. What surprised me is that they hold us for about a week for the reason that “our system does not work today, and we are fixing it”. All the reasons they keep on telling us has nothing to do with our credit history, they just make up reasons until we are desperate with them. I don’t really recommend anyone to trust and rely on BofA and their so called ‘locked-in agreement they mail to you. Please keep yourself away from this Bank.

Great service. Easy to apply for loan online. Great rates & terms. BOA is very loyal to their customers! Excellent customer service too! We got both our auto loan & home mortgage through Bank of America. We have been highly satisfied customers of BOA since 2003!

We have banked with Bank of America for over 20 years! That being said, the last year has been HORRIBLE! We will be closing all of our accounts and finding a bank that cares about its customers. We deposited our paycheck, a check we have deposited over 6 years! We live check to check so this was a chunk of our money... Nearly 2000 dollars. We saw the next day we had over 6 overdraft fees and they placed a hold on our paycheck, FOR NO REASON! Their response was we can do this at any time for ANY REASON. They released it but would not return fees! Over 175.00! We had recently had a baby... Hospital bills galore. This was HORRIBLE TIMING! This hurt us and they didn’t care. So know that at any point they can do basically whatever they want to do with money you COUNT ON! RUN FROM THIS BANK.

I Started a BOA (Bank of America) account online. It took a while for the account to process. Mostly likely because I had a joint account 4 years ago and my last name has changed since then. When I went to use the account It had reverted to the ID I used on the bank account from 4 years ago. I also was not able to access it without getting access from person who I was with the account 4 years ago phone. That person's phone and email was set up as the main phone and email on my account. I never put in that person's phone or email when I signed up for a new non-joint account.

I took a company check for cashing or deposit to a BOA branch. I asked for some of the money in cash and the rest deposited to my account. She gave me the cash and told me the rest of the amount would be available the next business day. The following day the money was not in my account. I was told it would be available after 8 days. To my surprise the cash I was given was also withdrawn from my account instead of the check that I gave. The entire check was on hold and Bank of America instead put me in negative amount without my consent. The customer agent lied to me. Lots of their customer service agents are very rude.

Recently I went into a branch to deposit a check. Financial Center was pleasant and the transaction went smoothly. The next day my available balance reflected the check amount, which surprised me that it processed so quickly. I scrolled through my transactions and saw that the check had been processed according to the app. I went ahead and paid some bills using the funds that were deposited and went along with my day.

June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old address was not on my account. They assured me it was being sent to my current residence. July 1, 2019 I called customer service to check the status. They told me it had been mailed and should be receiving it, once again confirming my address. (I have now sold my car and new owner is waiting on the title.)

Difficult for international users to keep track of changing rules. Hour long wait lines on their international helpline. Illness of user not considered. Empathy less banking. Customer care does not allow one to directly speak to their associate who reviews calls on your account. Will definitely reconsider banking with them after this experience.

Nothing has changed with this company. No matter what name you use (Nations Bank, Bank IV, Boatmen's) still the same lack of customer service, the app works intermittently, long hold times on the customer service line, blind transfers to other departments, "Erica" the chat bot never has info on your account and I feel like you all just don't care. Why brag about being #2 in the industry if you can't back it up?

I recently changed checking accounts and changed my autopay to reflect my new account. The website is not user friendly and there is no way to see where the future payments will be deducted from. When the next payment date came around, they charged my old account again. I called them because the website was not useful. I was transferred 3 times before getting an agent that could "help" me. This agent explained that it was my fault that this month's payment was charged from my old account because their system had already begun processing the new payment when I made the change (about 24 days before the next payment was due).

I had account with Bank of America. It was in February I opened it. The manager was good at that time, kind, courteous and she told me she was going away to her country and Lucy was going to watch my account while she was gone to India. She should of stayed there but I was in the hospital. Had a hip replacement and while I was in the hospital for 5 days my account was hacked. How did they get my password. I could have given it to them so, I went to the bank when I got home. I went down, waited 1 hour for customer service to see me and the answer they gave me was, "Sorry. You must have done it." I and they did not give me printout or anything. Gave no papers. I yelled and hollered at them to let everyone know what kind of people they have working there. I never saw such rude arrogant people in all my life.

All I needed was information on a simple funds transfer. It took over 40 minutes and still didn't get connected to right person on the phone to assist. This ridiculous and unacceptable. All associates are always busy, and got tired of listening to same music and info over and over again. You need to provide better customer service.

Please whoever reads this do not bank with these people. They love to charge fees on your account that should not of been charged. I was charged two 35.00 NSF fees that I feel should not of been charged and when I call I always get some rude non helpful employee to get these waived. It's like the money comes out of their paychecks. I am telling all my friends and family to stay away as I will be looking to take my business elsewhere. Never been so upset before over a business in a while!!!!

Bank of America has become a customer mill. They have taken out all the drive up tellers. The average line at any branch in Florida is 30 minutes minimum. If you have a business and want to deal with a live teller, you have to put it on your calendar, not just dropping by the bank on your way anywhere. I just stood in a line, for over an hour. I decided to walk to the Wells Fargo across the street. I walked there, made a deposit, walked back and still had an additional 30-40 minute to see the teller.

My wife and I have been a BofA customers for more than 25 years. I recently was duped into letting someone posing as a legitimate business representative get access to my computer and ultimately into my bank account under the premise that he was going to refund money to me. When I realized that money was being taken from my checking account, I shutdown my comport, called the bank fraud department and the police. BofA indicated that they would investigate and I should be able to get my money back. We went and talked with representatives at our local branch and they also indicated that our money should be returned. Today we called to check on the status of our claims and was told that BofA determined that it was our fault that the money was taken. REALLY? So, beware, BofA is really a thief too.

This company takes advantage of new home buyers and charge them unfair interest rates based on their sexual preference and ethnicity. They also are dishonest in their housing and business accounts. They are never available to speak with you about home loans and require that you submit repeat paperwork on numerous occasions. They are corrupt in their business practices.

The process of opening a checking account is like trying to get a first mortgage — completely ridiculous! The hoops to jump through are absurd. It took me three trips to the bank —and 4 hours of my time— to open a simple account.

I hate the automated phone system. I hate the fact BOA has laid-off so many of their customer service professionals who work in the call centers and branches! Executive management cannot be that clueless to think customer have not noticed that it does NOT matter what time or day you call — there will be an offer to call you back because they are ALWAYS BUSY!!!! Never can you ever get service when you want it! Operating hours are pathetic. They have cut overnight staff for most functions and run Skeleton crews on what they’ll still service 24 hrs. It’s never been more clear that BOA doesn’t care about lower/middle America unless they are making monies off their backs (which they still do with their overdrafts).

When I very 1st received my debit I went to gas station to get gas and instantly it declined and said prada ller in a text message on my phone. So I check on my account and somehow they cancel my debit card, so I could not use my debit card. That was the 1st sign it was a bad bank. 2nd sign was I deposited check on June 19, 2019 and the check had already cleared in the 1st day from the person who wrote the check but it didn't clear my account and till June 28 at 9:00 a.m. the deadline of when funds can be transferred by government law.

I stopped at the Fountain Plaza branch today to order a replacement debit card. The customer service was excellent -- prompt, attentive, thorough. My time was limited and I very much appreciated the service from Lisa ** (who said she's normally at the Transit Road office) and relationship manager Jake **. They are 10 out of 10 in my book!

I have been paying my Visa card over the phone from my checking account for over 10 years. I called tonight and the recording said the account I'm paying from isn't owned by me. Just another reason why I DO NOT do business with Bank of America any longer!! Worse bank ever.

Opening an account 4 yrs ago with BofA policy of ATM card with pic being the only form of ID needed to get funds from your account. This was done by a manager, opening the account obtaining this info. At the Camillus NY location the teller insisted it wasn't two forms. Her customer relations/bank knowledge is poor. The high qualified manager only with BofA for a year stepped in giving a possible explanation and providing proper customer relations. My disabled son's savings account was being charged a fee so we changed banks for him. The drive thru is closed in many locations also. Unfortunately for me personally it's the last straw for me. I'll be changing banks. For BofA it's no worries. I'm just the low income/disabled individual.

After having an account with them for 19 years... My payment was due on the 7 and I paid it on the 13th. 1st time I was late with them in at least 5 years. They decreased my credit limit which in turn lowered my credit score. Thank you for being a customer.

I’ve been a customer with BOA for about 3 years, in March 2019 my accounts were frozen because of some legal issues. After getting my affairs in order my attorney sent BOA all necessary paperwork for the release of my account and its funds. BOA refused to release my funds. The legal department refused to speak to myself or my attorney and would only speak through customer service. BOA continued to say they either didn’t receive the paperwork or needed more paperwork and once that paperwork was sent they would still wouldn’t release the funds. My attorney has had to file a motion for release of my funds that they have been holding since March!!! This has to be the worst bank I’ve ever banked with, very poor customer service skills outside of general banking!! I wouldn’t advise anyone to bank with BOA!!!

I should have never come to this bank but I got a 300$ checking promotion offer that made me look into. I have done everything asked of me - put well over the 4,000 required for the bonus into my account. I called from the day I opened the account to ensure I was following the promo correctly. Each time I called in they assured me I was. Not after I have done my part and almost a month has passed I call to check on the promotion. And they tell me they can’t find it on my account, even though I have talked to at least 5 customer service reps who have confirmed they seen it on the account and before me to just allow more time.

BoA makes it very difficult to access the checking account from abroad. I opened a BoA account when I moved in 2015 for a time period of two years from Germany to the US. Now, two years later after going back to Germany, I wanted to transfer part of my checkings account balance to my German bank account. (I use only and mobile banking by the way). But as I was told by the customer service agent, I am not able to make transfers exceeding $1,000 as I don't have an American phone number/address anymore. Therefore I cannot use the Safepass feature that is required for transfers exceeding $1,000. I find that extremely annoying.

My branch of Bank of America is located in Pembroke Pines, Florida. The tellers are really nice but usually there is only one taking care of the deposits, checks, etc. Even though they have a lot of nice ladies walking around in high heels nobody seems to care about the line. I understand that they are trying to save money, having less and less employees but I think the customer deserves the best service. Anyway the bank functions with our money.

I received an email from BofA the first of Jan '19 informing me that the replacement credit card which I requested was in the mail to my home. I contacted BofA Customer Service right away to let them know that I did not make a request for a new credit card. He corrected me to say, 'Yes you did. You called this morning to request the new card, and it is being processed now.'

I was looking for a new bank to open an extra bank account. The CPA I used to work for banked with BOA so I decided to give them a try. I regret that decision every day of my life now. I had so many problems with them, especially the "young account security." I banked with Chase, I never had one bit of a problem with not being able to use my card for anything, just because it's not a vendor they don't recognize or location outside of my geography in the first 9 months you opened your account. This was a brand new issue.

I've been a customer for 20 plus years, and really not sure why. I was charged $280 in overdraft fees from a "pending authorization" that never cleared. Customer service was not very empathetic. The only thing that made my account negative was the fees they charged. For a bank that was previously sued for predatory charges they sure have not seemed to change their tune.

I had a terrible experience today finding out how this bank works and how insensitive and money hungry they can be. I made a courtesy call the morning of my due payment date to let them known I was having a financial hardship, that I couldn’t make the minimum payment but gave them an exact date when I could pay it, which was about a week, which would be when I got paid. I just called to make the payment and asked them if they could please remove the late fee if any due to the unfortunate circumstances that life sometimes life gives. And the kid asked me what my hardship was, if I didn’t mind him asking - as if it’s any of their business!!! I’d understand if I called after the due date to notify them I’d be late but NO I CALLED that same day!

Updated on 06/17/2019: Bank of America is a Racist Bank. Hi, my name is Mohammed **, and I am a client of Bank of America for a good number of years now. I just finished medical school and about to start my residency in medicine. For my move to a new state, I was supposed to receive a wire transfer that bank of America has been holding for over 10 days now. I am writing to let you know that this bank is a racist bank, especially the wire transfer department that has been holding my money for over 10 days now without releasing for lame reasons that they wouldn't tell you as if it was a military secret. From the sender's bank that informed them that they needed their middle initial, even though the sender bank did, in fact, respond with the information, BOA would still not release the funds.

Deposited a regular check with ATM and they held it for 10 days. Customer service is horrible and do nothing to remedy problem. If you need your money right away, they don't care. Absolutely horrible.

Allowed a company to charge my EXPIRED card for a fraudulent subscription after it was canceled. So I cancel all my BOA cards that I used at 5-15K per month. Have a nice day BOA. For $168.00 you lost a 25 year customer.

Very bad experience in Bay area & Sacramento by BofA lady Marie. Signed up and paid fees for a year. Lost $800. Even account was told it's Free. Never got $500 credit either. Lame excuses. Liars. 2nd time, when contacted Mary, she said nothing she could do. Never ever trust them.

They charge ridiculous fees for everything and if you ask why they will throw rocks at you. Never answer the phone and give you the runaround about everything. Closing my accounts with them. I paid more money in fees than I even had in any of my accounts while with them. I don't usually write reviews but they are the worse institution in the world.

I have had an account with BOA and its predecessors for 38 years. Bank of America suspended my account because they said they sent a letter to my son who is on my account to update his information supposedly mandated by the Federal Government. My son never received the letter. Bank of America never contacted me. This caused 4 of my credit card payments and an insurance payment to be returned. This action by BOA has hurt my excellent credit. I will not forgive and forget.

This bank is trash!! Don’t believe the lies. They are still the same POS they were years ago with charging the unnecessary fees and not telling you how they work until after the fact the. Acting like they can’t help you with fake stipulations. I went back last year and have had nothing but back to back issues and no help, constantly being told different or pieces of information instead of the full detail about how things work with the fees. I spoke with Amanda a manager with customer service and she was zero help and went on about stipulations and telling me she could tell me more about fees when that’s the same thing other rep told me and it was not all the information. Every time I call it’s something different. I’m closing my account. I HATE THIS BANK!!! Y’all are liars and scheming and really out here getting people for their money. Just trash and soon y’all will be in the hole just like Wells Fargo snake **. I wouldn’t even give one star.

I wish I could give -1 to Bank of America and it’s associates answering phone calls and branch employees! I have requested credit increase 2 times and have been declined 2 times. With excellent credit and income of 100k+!!! This is a joke! My checks are always on hold, this time it went overboard and they put hold for 12 days! Same check that comes 2 a month. People are rude! Seems like they discriminate people based on appearance! Applied for Chase bank, instantly approved for 10k in cc. Closing all my accounts with Bank of America. 10 years they used my money and couldn’t increase my credit line from 500$ to 2k. Joke!

I've had nothing but problems with the website & APP. I recently was forced to make my payment using their automated phone payment system. It looked like it worked. I even got emails thanking me for my payment. Then two weeks later I got a late payment collection call from them. Three hours later (mostly on hold & after getting disconnected twice) I demanded to speak with a supervisor & I think I've resolved the problem, hopefully with no late fee. We shall see. I told them to put me back on snail mail paper billing & I'll write them checks until my balance is paid off...then, it's goodbye BOA!!

This all start when I checked my account in my phone app and found several debit holds on my checking account with no vendor names attached to them. I called the number on the bottom of the app for fraud in hopes of finding out what was going on. The first CSR I got said that she could not tell me why but the holds were put in place by BOA itself. She then transferred my to another CSR. An auto reply asked if I had gotten a letter and if not put my social in and wait for a person to answer. When I finally got a human we went through everything to prove I was who I said I was. But she said that she could give me any info on the account and it had been frozen due to him husband also being on the account and the freezing of the account pertained to him. My husband has not used this account in over 15 years but for some reason BOA took it upon themselves to supposedly send him a letter to update his personal information.

When I opened a secured credit card in Bank of America Walnut Creek, California branch (North Main Street, 94596), the manager told me that in a few months, I will graduate from secured to unsecured and my credit limit will increase from $300. I was also advised to use my credit card and make purchases. I did. I also paid full credit amount on time all the time. However, after seven months, I called and requested an increase and was declined. They made my credit card unsecured but it was a joke because the limit was still $300. I tried again 10 months later and was declined again.

On a scale of 1-10, giving their customer service and client relations team a 1 would be generous. I was put on a "brief 1-2 minute hold" which in reality was about 15 minutes. After approximately 5 hours on the phone, I was told by a manager that there was nothing they could do for me. The worst part was the manager asked to call me back with more information. When I received the call back, he left me a 15 second voicemail asking to call him back at the 1-800 number. It took me another 20 minute call just to track him down again to hear he couldn't help me.

Somehow Bank of America processes all the EDD Cards for the United States after being one of the companies that stole billions from its citizens. As if that wasn't bad enough they still try to rob you anyway they can. I never received my EDD card so after waiting almost 3 weeks they finally told me that the card was never sent so I would have to pay $10 to get a replacement card for a card I never received in the first place. Then I used a Bank of America ATM machine to withdraw money from the card and the keypad doesn't work and the machine ate my card.

Recently went into the branch to see a customer relationship manager about changing my address. However, the lady at the reception (can't remember her name) would not let me see a relationship manager unless I also wanted another credit card. This made me very frustrated - so I can't see anyone unless I open a new account now? I told her I'd like to speak to someone, and she kept insisting I go online and she'd only get someone if I wanted to open a new account, otherwise I can just go online. Very disappointed with this customer service.

I never write reviews but, I'm beyond upset with Bank of America. I filed a dispute for $505. I was told I have to wait 45 days for my claim to be reviewed. I couldn't wait so I asked for a credit. They told me I couldn't since I was new member. Since they couldn't I contacted the merchant and the merchant gave me a refund. The merchant stated I would get the refund between 3-5 business days. I said ok. I contacted BOA and ask for the release of funds because the merchant gave me a refund. They said they couldn't do. I said ok. Gave up.

I have spent the last ten years completing my bankruptcy terms. Not one missed or late payment. Credit score now ranges from 780 to 810. All sites consider excellent. Decent amount of accounts to verify. While yes I did have issues from 2008 so did they. They took government money with no shame, so why am I being denied a second chance? What is ridiculous is murderer's have spent less time in prison than people who file for BK. This bank does not care about you or anybody for that matter, they want to use your money to make them more money hand over fist. Just to be clear the credit unions are far better if you want those "holds" to not apply, or want a loan that same day. All these crooks want is to hold your money in float as long as they can so their money pours in without you knowing it should be yours. Run While You Can!

My husband and I had joint checking and savings accounts with BoA. Both accounts were established for several years. One day I called to verify a deposit. I was told they couldn't provide me the information as I was no longer on the account. She did tell me my husband could get that information plus she listed the other person who appeared on the account-my ex husband of years. The ex had no knowledge of these accounts nor would he have cared and he has never banked with BoA. And my husband didn't remove me and add my ex. Plus this would require signatures of which there were none.

Despite being a customer since 1989 and a PLATINUM HONORS member, I still receive utterly disappointing Customer Experience all around. Here are recent examples all in the past week: Went into a local branch to get wire service. Was asked to wait in the lobby, where I did for almost an hour without any service. Eventually I just walked out. Called BOFA customer service, which is highly automated upfront, and after being recognized as a legitimate account holder, the systems puts me on indefinite hold, over 30 minutes, nothing...just a black hole. Called again twice, and the something happened. Clearly they have IT issues as well. Disappoint Bank of America customer in San Francisco.

I’ve been with BofA for several years now. Their customer service continues to get worse. It’s not just the call centers, but the local branches are trash as well. I’ve had several issues with them, especially when it involves moving money from their accounts to others. I am so unimpressed with how poorly organized and run this organization is. I will be moving all of my money out from BofA in the very near future. Terrible bank. Wouldn’t recommend.

I deposited a check from MoneyGram, made out to me into my BOA account at their ATM. I've banked with them 25 years. They put a TEN DAY HOLD on the funds. TEN DAYS!!! When I called to complain, they took off the hold (it took 2.5 hours of talking to multiple people). Four days later? They put the hold BACK ON, without notifying me at all. Nothing had changed. The hold is supposed to come off tomorrow, the original 10 days they had initially held it for. I'm closing my account asap. This bank is a nightmare.

I got an ID theft and all my information was hacked thru my computer. My Bank of America credit card was charged and my phone app alerted me, then I reported to the related commercial stores such as eBay, Walmart, Amazon.. Then I was advised to contact my Bank of America. All the purchases had been in pending and some of the purchased were cancelled by either Ebay, Amazon and Paypal, but the last one purchased from Walmart wasn't and after 3 months via around 20 phone calls made by me, Bank of America investigation department failed to do their job, which was investigating the incident.

Yesterday I called BOA to ask about refinancing my home, I said I was exploring my options. They asked for my name and the co-owner of the house. Email address and phone numbers. I am a Bank of America customer so they had all my information. After speaking with a representative, it was decided that it was not a good time to refinance and we ended the call. 15 minutes later I received a call from LifeLock that I had a credit inquiry to open a new account. I tied to call BOA many times today and was transferred all over and could not get anyone to help me. I am so disappointment with them, I have been a BOA customer since 1998. Terrible customer service trying to get this resolved.

When my children were of elementary age their Godfather opened them each a custodial Savings account with Bank of America. A substantial amount of money was deposited into each of these accounts. We decided that custodial savings would be the best option since the money was to help pay for college expenses or for their first vehicle after graduating High School in the event that they opted not to attend college. We received bank statements for many years until we moved. When my daughter was 17 she needed emergency cash for a vehicle since she was working and finishing her senior year of High School so we went to BoA to inquire about her getting access to the funds. A BoA representative pulled up my daughter's account informing us that my daughter was the only person that will be able to withdraw from the account but she wouldn't be able to do so until she turned 18 years old.

Agent in the past set up an automated re-payment for my credit card. Today I find out I have a late payment and am charged a late fee of $27. Call first agent. After 33 minutes, she picks up. Find out that the automated repayment only lasts for a year and the agent just happened to forget to tell me. No notifications at all btw that the automation stopped. She refers me to the dispute center. I wait 20 minutes. I learn that they can't do anything. "Next time tell them to tell me that it's a one year automation." In the back I hear another agent say something along the same line to another customer. Even reading this is likely to give you some sort of disease.

This is absurd. Checks were processing, a cash deposit was made to cover the checks. BoA didn't apply the cash deposit resulting $105 in fees and a returned check item. The excuses and rambling from the customer service rep and the manager-Andrew, were completely disappointing. I have had this account since the early 80's and have not experienced such disregard or lack of empathy. I know that there is options to rectify a situation such as this! I have an account at Wells Fargo as well - guess my business will be moved.

BoA locked my cards when on a trip in the Colorado Rocky's. I had set my cards with a travel notice but BoA still locked my accounts. I spent 4 hours on the phone only to be told that I would only be able to withdraw $100 dollars and would have to wait for my new cards to arrive at my home in Texas. I was only 2 days into a planned 2-week trip. Once home, 2 days later, my cards didn't arrive for another week. I wasn't allowed to withdraw money from accounts during this time and was forced to rely on friends to feed me. Because of the short notice, I was unable to reclaim many of the reservations I had made. BoA gave me the cold shoulder when I complained and even tried to gaslight me into saying the issue was my fault. If I had to change anything about this event, I would filed a small claim against BoA for my losses.

Although I'm not a fan of banks I used to like Bank of America because they had one of a kind virtual teller assist atms that were open until 10 pm most days . Sure they had a rather high fee but I could go in and cash a check after bank hours which was the saving grace for someone like me who is always at work during bank hours. And I know I was not alone in my appreciation of the teller assists late hours since there was often a 1 or 2 person line after 7 pm.

After 20 years with BOA, they made a “business decision” to close the account my wife and I had with them since the beginning. They also closed our sons’ (22 and 19 years) accounts. All without any warning. The four of us were traveling 500 miles to attend a family member’s college graduation. While attempting to purchase gas 3/4 of the way there, we learned that none of our debit cards worked and since it was after 9 pm on a Friday, we had to wait until Monday morning to talk with anyone.

Here is why I left Bank of America years ago:

It is so frustrating to try to get to a person and actually resolve an issue. The phone menu is impossible and the waiting times are absolutely insane. You really have to plan your day and plan for 30 to 45 minutes when you have to do paperwork so you can be productive while you are on hold. I absolutely hate contacting Bank of America, my blood pressure raises at least 20 points if I have to contact them.

I have been a Bank of America for over 20 years. I deposited a check from a financial company on Tuesday around 10 AM at their ATM. Please note there were no options given or did I get a message but they waited til I finalize the deposit. Then send me a message on that receipt that the check will be on hold for 7 days. May I tell you that I have taking this loan to bury a family member. Was I told during the deposit that they will hold the check I will have canceled the deposit and take the check elsewhere. I feel that I was mislead by this bank. The check amount was less than 5 Thousand dollars. I tried reaching the bank to see if they will at least issue a partial fund. I was told no. So not only I lost the ticket that I purchased and my father body remain on hold because the bank has an hold on the account I am stuck and stressed. Horrible bank. I will close my account and family.

So I have been waiting to receive a new BOA debit card since April 15. It is now May 7. I have received no card. The first time I reported this issue I spoke with the fraud department over the phone and they informed me that it would be five to seven days. Nine days later I called back. They told me the same thing 5 to seven days 9 days later. I went back nine business days no weekends. The guy was very nice. He said that I should have received it. He gave me a temporary card and told me five to seven days.

Do not use Bank of America. BoA intentionally causes my account to be overdrawn. I can not tell you how much money over the years I have given them in $35 fees. A few years ago there was some type of lawsuit and I receive 2 checks for insufficient fund/overdraft when in fact it was BoA intentionally causing my overdraw. Recently again it seems my account is negative every week. Since February 16 I was charged $35 fees 16 times! Last year I called and they told me I can change my acct so they decline the charge if acct insufficient, and then I sat down with an account rep and he told me there is no option to opt out of overdraft protection? I told him when I called 800 # I was assured I could request all transactions be declined if funds unavailable. So that was another lie I just found out; I do not write checks so all these overdrafts are from debit card transactions.

I thought I had lost my card so I locked it using the app. I found it so I tried to unlock it. It said call customer service because I had not updated my phone number. I gave them my new number but they refused to give me the code to unlock it saying they could not verify it was me. I went to the branch on Monday and sat there over an hour with one of their customer service reps. They stayed on hold 30 minutes but it still is not fixed. I feel like closing my account if this isn't fixed tomorrow.

Tried to cash a check made out to me drawn on Bank of America and they wanted to charge me $8.00 on a $200.00 check. If this is any indication of your procedures and policies, well, what does that say to anyone considering doing business with you? Not the first horrible policy I've experienced trying to do business with this bank. Every other bank I've done this same transaction with does not charge! I hope you enjoy ripping people off! But things always work out in the end.

Been with BOA since 2003. May 2019 transferred $200 from savings to credit card by accident (on mobile app, meant to transfer to checking). There was no cancellation button. I waited a day and then transferred the negative $200 back. Was charged $10 and BOA refused to reverse the $10 charge. Cancelled all accounts.

Media branch of Bank of America encouraged me to open a new savings account for a deposit of a large check for $245K. They gave me a slip stating that $5k would be available 3 days after the deposit at 5pm and the balance would be available 7 business days after the deposit. Without notification, they rescinded the initial availability of $5k. The total amount will now not be available until 9 days after my deposit.

Yesterday I went into Bank of America on Cattlemen and Bee Ridge in Sarasota Florida. I deposited $6000 into my account and needed to have the money sent by wire transfer to a title company which would only take about five minutes. The teller at the counter informed me that they only had one appointment for later that afternoon at 2:30 so she tries to book the appointment and then she tells me, “Well now there’s no appointments available.” She calls another lady on the phone and tells the lady on the other end that she’s having trouble booking the appointment that five minutes ago she told me I could have. She hangs up with that lady and then tells me that somebody must have booked an appointment on the app so they have no more appointments all day long to do a five minute wire transfer.

BOA doesn't have anyone in this branch at Slaughter and William Cannon that cares about their customers. There's one lady and only one that handles the teller function. All the other people stand around and do nothing. Yes, yes I can change banks, however I am very busy. Have many accounts both business and personal and credit cards and it's easier said than done.

I was a victim of a scam in which $1700.00 was taken from me. The experience in attempting to get my money back was probably one of the worst customer service experiences I ever had (I have just learned that I am not getting my money back); the most egregiously incompetent service wherein the people on the phone speak like robots and have no intelligence; they all failed many times to even refer me to the proper department among other incompetencies. Trying to even reach the right person is a grand nightmare. The service could not have been worse. Not surprisingly, because of this awful experience, I am closing all of my accounts with Bank of America and will be opening accounts with another bank; the worst customer service experience in my entire life. What an awful bank!!!

One day I was negative so that very same day I deposited funds to my account. I went to sleep with a positive account, enough to cover a payment I knew would come out the next day. When I woke up, to my surprise I was hit with 4 overdraft fees. I called the bank immediately and after being transferred to a supervisor the best she could do was remove two of the fees because she said I would have had to make my deposit by 8 pm Eastern time (I am Mountain) for it to reflect on my account as same day. So it didn't even matter that my account was positive with available funds (ridiculous!).

They charge for almost anything that you can imagine! I was dealing with a nice rep but had to close my accounts because this task of keeping track of hidden fees, was becoming a part-time task, as repeated warnings did not pay off!

Went to BofA to cash my payroll check as I have for the last 4 Years. Without even checking it at teller window the called the manager who asked for 2 form of ID. I gave them my drivers license and insurance card. After 5 minutes I asked them how long it was gonna take. He said 15-20 minutes. I told I couldn’t wait because I was only on a break and had to get back to work. I asked for everything back and he said not until after the verification. I asked if I could have my drivers license back. He refused to give it to me.

So I filed a fraud claim back in January 4th, and I’m still waiting for this guys, they keep denying and reopening after I send them the documents they need, it’s ridiculous that I have to go through all this, they also told me to talk to the cops and to tell them to contact the other offices outside of the country since my incident happened outside of the country. I filed a police report, sent them email in regards to the alerts, it’s 1,300$ and they just won’t do their job or want to pay, it seems like they are just acting like idiots because they all keep telling me different things and they point fingers to each other. Do not recommend this bank at all, never had such a bad experience.

I received a Cashier's Check from a lady I sold a car to. This was a BOA check signed by one of their Mgrs. They would not cash the check, even though it was their own check, unless I had an account with them. HUH! But it’s a cashier's check from BOA. She told me I should go to my own bank to cash it. Any bank that won’t honor its own cashier's check, should not be dealing with the public. I will never have any dealings with BOA, ever. This is something usually found on a stable floor.

I called BoA's fraud department after noticing a $50 unauthorized charge from Google *CCI Intelli. The guy that picked up the phone mumbled throughout the entire conversation. Didn't catch his name and barely managed to understand when he asked for mine. I don't know how he managed to pull up my info because I only provided him with my first and last name, no middle name nor birth date or anything of that sort. He told me I had to call Google because they would be able to give me my money back, not BoA. "If you can't get it from them, call us back and we'll help you then."

After today this bank has taken on step too far after spending 3 hours in the phone still no resolution the people lie and are very condescending, after being a customer since this back was Bank Atlantic. Had my identity stolen and just every few months my card being closed down for account comprising. I’m starting to wonder if they are stealing the information!

In trying to free up credit to improve credit score, I made a large payment of more than half my credit limit to free up credit, was working on this card first. In return, they reduced my credit limit and stated this was based on review of account for late payments. I told them I was on maternity leave and would pay as soon as I got back to work. And as soon as I got back to work made payment of more than half the balance. So my baby was 3 months old when they decided this and the following week I went back to work and in less than a month made my substantial payment and then immediately after receiving the payment they reduced my limit. I am furious. Had I would have know this is how they operate, I would have paid them last.

I have been with BOA for over 12 years. Decided to get the Alaska Card about 3 years ago because my son was almost born and we were hoping to travel. I recently received 2 emails that said the first account was closed and my Alaska card account was lowered...And yes, I said it was emailed. 12 years and no phone call. Come to find out...they ran my credit and my 747 points were not enough to keep 2 cards open. But they couldn't call me. I called to talk with a specialist but was told they would have to rerun my credit and yada yada yada... Dear Alaska Airlines...you are a great company. Please pick a better one to represent you! Rhonda **.

Bank of America lies and tells you everything is ok with your HELOC application... Then you go through all the work of getting the documentation and get the "Ah-HA" moment. They intentionally lowered the appraisal of my home over $225,000 from the Zestimate on Zillow so they could give us a HELOC below the $100,000 and not give us the introductory interest fee of 3.99% for first year. (They "claim" the loan to value was too low, but the Zestimate and Comps around me were so much higher than their "appraisal").

Bad customer services all the time. If you call them you have to wait 45 minutes until they answer. Poor system, if you have fraud or dispute on your account it takes forever to be resolved. Never deal with this bank or do business with them.

I have solid evidence Bank of America is cooking the books, and they deflate and inflate the balance in their favor. I have recorded conversations with customer service, screenshots, digital paper trails I have created by transferring funds from my deposit account into my purchase account right before I make the purchase and I zero back out each time. I know they inflate the balance, manipulate the posting order and deflate the balance on the posting order so they can steal money and access fees. I want to initiate a class action lawsuit and I need other current or past customers with same or similar issues. Please message me if you are interested.

I deposited two Checks were were backed and cleared by the account of checks bank. Bank of America unnecessarily put holds on both paid for checks throwing my account into negative. Self made bad or negative Checking Account by this Bank. The availability of checks paid were confirmed by Bank Of America Manager in Woodbury Site and still she refused to release my money into the account. What it did not make sense is that Mrs. **, "due to previous or past negative balance in my account" she is unable to release my money. The problem is their intelligent decision smart deposit computer system. If you stop putting HOLDS on people's deposits that are paid they couldn't go negative in the first place. I should have listened to a friend to beware of this Bank's games. -Beware.

Bank of America is currently taking out my payment from my checking account everyday. This has been going on since April 8th. No one can help. I cannot remove the checking account because it's the only one listed and when you try to remove it, it says you cannot remove it without giving another checking account--don't have one--they are STEALING! No one has an explanation or reason and they can't fix it. Unbelievable. Will be talking with the checking account people about removing that checking account and starting all over again. They are thieves.

Bank is charging my account a fee to have checks printed on my statement WITHOUT MY REQUEST OR CONSENT! I called them to ask what the fee was for and they said that it was one of the options that pops up while doing online banking and that it was already pre-selected and that I hadn't unchecked it! Sorry, but that is a sneaky way of scamming people! If they are doing the same thing to the thousands of customers, Bank of America must be collecting a good chunk of money only on this simple and stupid option! I also asked them if they could reverse the fee since I hadn't requested the service and they said that they couldn't! Trust on Bank of America is gone!!!

My husband deposited a check to perform a potential job, funds became available right away then found out it was a total scam, check bounced. It is the bank's job to do its job and flag that the check was fraudulent in the first place. They cleared the check and made the funds available. How is it our fault?? We entrust in the bank, why should we get penalized? He immediately went to the bank to file a fraud claim, did all that he was told to do. Was still waiting on the final outcome which he was told they were still working on it. Then found out BOA took money from my personal account to offset the negative account just because he was on my account even though I wasn't on his account.

I initially applied for this card after using their card finder tool. It displayed here are your offers. I was instantly denied on reconsideration. Call a helpful analyst. Advised me opening a savings account with Bank of America would help. I opened it and applied again after being prompted to do so upon completion of opening my savings account. After a few days of the card being in review and confirmation of savings account being open I called back and the analyst said he didn’t see the savings account being open yet but denied the application. At first this disappointed me but my husband suggested writing an email to the executive department. I doubted it would help but to humor him I did. He found an email address for Mr. Brian **. I emailed him and explained my circumstances and asked for reconsideration.

I have been banking with this institution for over 10yrs. When I deposit a check the funds are on hold for over 7 days, and not even 3% are available right away. Their branches are with huge lines most of the time. The ATMs don’t work most of the time. Also, the staff always say “I’m sorry, I’m sorry” but no help AT ALL!!! I WOULD NOT RECOMMEND BoA to bank with!!! IF I COULD GIVE THEM 1/2 OF A STAR I WOULD!!!

I felt like I was getting scammed. They charged me $250 from an account that was closed in 2014 and it’s 2019 now. Never will I ever go to that bank or recommend that bank to anyone. They told me the charges came after the account was closed and that I couldn’t do anything about or even file a claim for fraud.

I deposited a $5,000 check from a business into our business checking acct. I expected the money to be in our acct the next day. The check was from a business whom my husband works closely. When I checked our acct the next morning it noted a 10 day hold. My husband called the co who sent the check and they were going to wire the money to us but checked their acct and the money had already been taken out of the acct by Bank of America.

I have used Bank of America for a year and half now and have not had an experience such as this until now. The merchant has cancelled the transaction DAYS ago and you are not releasing my money. Every time I call it is a different answer... Give me my money!!!

I have had it with BOA, I went today to cash a payroll check and as always they said swipe your card. I did and the teller said show me ID. The card shows another name (my wife's). I looked at my card and it showed my name. I asked isn't my name on that account? She said yes. SO I have a check with my name, I have a card with my name and an account with my name and she wants more ID? Why? They have gone over the top with things. If there system was not so screwed up they would not have to worry about this. What's next having to tattoo our account number on us to show them.

I spent an hour on the phone today (15min involved actually speaking with a BAC phone associate, and the rest of the 45min was hold time waiting to speak with a manager). Holly O'Neill, this is the epitome of poor customer service. I've been a customer with BAC in its various forms since 1995. When did BAC values change from doing the right thing for its customers,... To creating a business model where the banking services BAC provides are slanted to the convenience of BAC? HORRIBLE!

The claims department did not return my money back to my account as they have taken money out my account due to a claim I filed in 2018. This year 2019 claims department overdrawn my account saying I owe them. I do not owe BOA, BOA owe me $100 after BOA took $200 from my account. My dispute was $100 taken from my account from another party without my knowledge. BOA did not think of me as their customer. Instead BOA reverse my $100 to the other party and then BOA close the claim.

Received some inheritance from my grandmother. Paid hospital and funeral home fees from the balance made available. Next day all the money is out of my account and the cashier’s checks with MY NAME on them are frozen. It's been a week without money and I just missed my car payment. Extremely unprofessional which is surprising because usually places that do things strictly by the book don't present themselves in such a way. I have another checking at BECU and they are a much MUCH better bank.

Just tried to do a travel notice. Now BoA will not let one do it over the phone, has to be done by phone or computer. This is a great example of BoA solely wishing to become an internet bank and not have to deal with its customers. Very disappointing especially for elderly people, would appear BoA doesn't care or want them for customers.

This is on me... I was not routinely overseeing the distribution of my mortgage payments to interest and principle. I have always paid on time and at least the amount due if not more. But now that I'm reviewing my account history...OMG...what a bunch of (A) thieves or (B) incompetents. Avoid doing business with Bank of America. Please.

They call me at work and my cell. Sometimes 3 or 4 calls a day... hang ups. I called and asked to have my number removed from their system but that hasn't seemed (THIS HASN'T RATHER) to work.... because I am still getting calls, calls, calls!!!! I should have started this by saying that if Bank of America was THAT GOOD, I'd be calling them. They wouldn't be calling me for my business. Tells you something about ANY company that calls you. Keep this in mind when you get a call from them or anyone else from any company. It simply means that their department heads are pushing the cold calls on people because their business is lacking in some way! Period. IF they were "all that", they'd be hiring more people to TAKE calls, not to make them.

I have been a customer for 15 years same account and I have had multiple accounts ranging from credit cards to savings and now a business account. I have not been more dissatisfied with their customer service until this past month. I have called on 3 occasions because of a situation with some transactions that I incurred through my account. The customer service is the most horrible it has ever been.

My wife made the mistake of taking out a 0% CC, transferred funds from another card and proceeded to use the 0% card for purchases since there was still an open balance. She would regularly make scheduled payments to the CC. Unbeknownst to her, the 0% only applied to either a balance transfer OR purchases... but not both. Their advertising was misleading and of course, knee deep in the fine print said that the 0% applies to either or and not both. Since she never looked at the statements, high interest was racking up on the everyday purchases without her knowledge. The regular payments she made went to paying off the 0% transferred debt, not the regular purchases with high interest. Meaning you have to pay off the entire transferred debt before payments go towards the reoccurring debt. I caught onto this after over a year when I logged onto her account to pay off the debt before 0% term was over.

Bank of America has the most arrogant system I have experienced. It is not hassle free. If you do not like a hassle, avoid using this loan / banking service. I have been with Bank of America since 2013. Every time I need to use their mobile option, it is painful. I have had many mobile experiences, and the Bank of America technology; as well as, lengthy drawn out robot system lacks the desire to deliver a satisfactory customer experience.

My new job pays in me by using BOA small business checks. My bank is horrible too & said, "It would take 7 days to clear but take it to BOA they'll cash it" (like every check printed on a specific bank). I go into BOA this morning and I'm told she has to call her manager. It's a set of specific guidelines they have to follow. The manager comes, never touches the computer to pull up the accounts numbers, looks at me & says, "I'm sorry. We're not going to be able to cash this. It doesn't fall into a specific guideline." I ask, "What guidelines? It's your check," & it dawned on me I wasn't the right color because what she was saying didn't make sense. People of color DO NOT BANK HERE!

Not unlike so many other people I too have had one bad experience after another but the last one took the cake. I went to make a payment on my BOA Master Card of $202.09. Because I put a comma instead of period they debited my checking account for $20,209.00 How that even happened is beyond me because the comma was after the 2. In other words, 202,09. How does that translate into $20,209.

This branch is a good example of how the company views the value in face-to-face transactions from their customers. Almost non-existent from my personal experience. It's obvious they loathe having to spend money for tellers to service the great unwashed they see lining up to do deposits, cash checks, get cash, etc. Be there any day at 8:57 when they are scheduled to open @ 9:00.

This card has very high-interest fees, and when you call Bank Of America for them to forgive you for a fee, that you were not aware that you were going to get, Bank of America does not work with you. And many of the representatives get extremely argumental with you. I feel like that is very unprofessional, but they must be trained to do this. I don't recommend this card at all. You're basically not a valued customer as far as fees go.

10:08 AM calling BofA.. Returned call by BofA 20 min later. Agent Ashley is on the line. Me: explaining the issue, acknowledged by agent after verifying account status, My request to BofA is a) to provide me with an interest free loan for the duration of the hold on the certified cashier's check in the face amount of $3500. b) to pay interests for the duration of the hold on the check's face amount. Longgggg process shortened: After being connected to Jolanda, Christa, Mariya, Matt, Patricia, Raymond, and Larkin in various, allegedly competent departments, after significant hold times, No Solution to access to funds during the mandatory 10 days hold. Concluded @13:14 hours. Calling branch was deposited at: call is terminated, hang up, before talking to life agent. MINUS 5 stars.

I deposited my $12K student loan in my BOA account and each time I make a withdrawal, Bank of America will repeat and repeat same transaction and debit my account multiple times and later wipe out the history of such repeated transactions while they had debited my account. In 2 months, my $12k savings was gone. Bank of America is the most fraudulent bank I know. I moved my account now to Wells Fargo, a bank I can trust.

Worst experience in personal banking. Made a deposit with my employer's check from Wells Fargo and they placed a 10 day hold telling me that they are not sure of Wells Fargo's worth. The check might bounce. This was told to me by April a customer serv rep and when I asked to speak to her supervisor she told me I was wasting everyone's time. Did speak to a Andy ** who raised his voice at me. I asked for them to release at least 1/2 of the funds to be able to pay my utilities. They told me to make arrangements with the utility companies to pay late.

My son opened a checking account on March 21st and the next day he went into the bank and they informed him that they had closed his account and couldn't give him any further information, and they would mail him a check in the mail, wtf. You guys are a bank you have all the money in the world. Why do I have to wait on a check. And closing my account without explanation is downright unprofessional and bogus, this is the worse bank in the world and they need to be shut-down. You go to any other bank and you will not have any problems. This is crazy.

I opened a business checking account with 100. Added 5000 about a month later. No other activity. They withdrew 888,888 to according to customer service to freeze my account. I can't get an answer to why other than "read agreement I signed when I opened account" and they will "mail me an explanation". I have not received anything in the mail, and they won't give me access to my 5100. Attorney told me to wait two weeks, still don't have letter or access to funds or explanation. Their Facebook chat person told me same thing, and they don't have any information. Anybody have any advice on this? What do I do? Rob one of their branches to get my money back? This is outright theft!

1 star is FAR TOO MANY! The employees at the Bank of America branch at 135th & State Line should be FIRED! We have been customers of this bank since 1994 and I recently encountered absolute SHOCKING treatment by the staff at this branch. I needed help with my business account due to an injury I suffered in which I dislocated both of my shoulders. I was unable to drive and was having difficulty depositing checks using the bank's smartphone app. I had called my local branch to get assistance with these deposits AND to inquire about ways to reduce our bank fees. I initially spoke to "Sherry"... their "Financial Center Manager" and she said she would have their "Relationship Manager" named "Keith" contact me to help. I'm putting these job titles in quotes for a reason. Read on, please!

So... After a 6 day back and forth with this bank I have decided to close my account and go to a bank that appreciates who keeps them in a job! Needless to say you wouldn’t have a job if we as customer didn’t allow these incompetent people to handle our hardwares money let me remind you!! Reviews go a long way! And you will continue to urge hard working people to not bank with this establishment! Fraud fraud fraud false advertising on the bank Website overdraft protection allowing overdrawing, etc. Do not go by what they posted as a policy on their Bank of America page! None of it is as they stated... Be very careful. This bank is a slum bank! Want to handle your money. However it’s no benefits in banking with them. You better off at a credit union who offer services that actually accommodate the paying customer the reason you have a home and the bank is even open! Your better off putting your money in a shoe box people!

I recently had a claim with my Bank of America credit card. I had been triple billed by a company. Placed my claim with 100% proof and verification that I was overbilled. Received a check from the company that overbilled me. Bank of America called me the day I received check and asked if I had received it and wanted to close the claim. I said not until the check cleared the bank. B of A closed the claim. The check bounced and now B of A says they can not do anything for me. Once a claim is closed it cannot be opened again. Thanks for "screwing" me out of $2000; for me a loyal customer of over 10 years. Horrible loyalty to their own customers. I will spend my 10-15 grand a month with another bank card.

I have been a BOA credit card holder for over 15 years. I spend over a million a year on the cards and pay the balance in full every month. I have witnessed a steady decline in their customer service policies over the last 8 years. They used to get in touch with me before shutting down my card for fraud concerns, but now they make their fraud problem my problem by shutting down my card without notice. I travel extensively, and have literally had my card shut down 3 times on a trip due to BOA’s fraud detection software (it stinks btw). They also hold large payments, suspending them even after they have cleared my bank, for some unknown reason, even if “you pay in cash at a BOA branch” I’m told. In general, BOA credit card is way too much of a hassle to use. I’m going back to USAA, where they actually contact you before shutting down your card.

I have a student account for my son, he became overdrawn about $200 (4 separate charges from Royal Farms). He was overdrawn $1192. I called the bank to see if they could reduce some fees because 90% of the negative balance was from fees. I was told yes. The best they could do was around $450 but first the account had to be paid then the would refund the fees. I thought that was good. The account is paid so I called today to see about my refund and I got a song and dance about how they can’t give it to me now that I paid the account in full. Only if I set up a payment arrangement they would refund those fees we spoke about. SO NOW THEY WILL NOT REFUND ANY FEES.

I mailed this to Bank of America on 12/28/18. "Re: Accounts ending in #0001 and #0002. Case: #00000000.

Friday night, I attempted to use my trusty Bank of America debit card and look it’s been blocked for suspicious activity, odd. I haven’t used it all day nor have transactions gone through; let me give them a call to open my card back up...3 hrs later still no answer, now I’m embarrassed and feel like a ** idiot, how’s this for service? I can’t even use my mobile app or go online to verify my card/identity/or purchases! Maybe I should try and call again...2 hrs later ‘all reps are busy’ so let me guess. For about 5 hrs nobody was available?! Just say you’re ** closed!!! Allow me the consumer access to MY MONEY!!! We can deal with fraud when you're open. Bank of America are a bunch of ** crooks! Oh but they’re always available to charge you $35!

Lets just say for over a year I've had 8 different debit cards all go bad after 2-4 time use with only the chip working. As of last month they've been playing games with me. It all started when they shut off my card first without alerting me, when I asked they couldn't give me definite answer, just kept transferring me over to different departments. Ended up paying $15 for my debit card to be expedited due to the fact that I had a rental in my possession and couldn't return car without updated payment info. UPS ended up not giving me package for some BS, when I called to get it resent out. I had to repay them $15 again to then find out 3 days later the person charged me for the expedited service but didn't even send out the card. I racked up $650 dollars in car rental due to that.

Bank of America is the most non-customer friendly business (not just banks) that I’ve ever dealt with. They no longer have a drive-thru window open. This is such an inconvenience for the elderly and those who are disabled and/or sick. When the weather is bad, it’s even worse. When I asked a teller about this, she got an attitude with me. They also have very high rates and fees! Don’t consider this bank!

It’s hardly to believe, but YES, this is actually happened. One of the Customer Service employees, who additionally was extremely rude and unprofessional, reported pending bankruptcy on my accounts, obviously didn’t understand what I am actually saying. As a result my $30,000!!! credit cards account has been closed!!! I hope they will revise it, however I was told it’s up to the credit department now. Unbelievable.... I’m a customer with them for 10 years now, and this badly hurt my credit only because their employee couldn’t understand/speak English.

I have banked with them for well over 15 years with either checking, credit cards and mortgage. I have NEVER been late on a payment, ever. So because some of the horrible things they do I end up leaving and getting a checking/savings with an amazing credit union. I bill pay all my bills and had set up a payment for a credit card through them. I accidentally scheduled it for the wrong day. I called to explain and because of my history hoped they could waive the late payment fee one time. Nope... Ms. Stephanie "rude" from Montana refused. Even though through out the past 15 years I have had some kind of account with them I have never had a late payment, she refused. I am so done with that BS and recommend you take your business to some place that actually cares about your business. Because BOA does not. At all.

I wouldn't even give him one star but I had to do that to leave a review. I opened up a checking account at Bank of America over a year ago and never had any overdrafts or issues. Until one day a friend asked me to cash a check for them. The check was for a job written from Bank of America. I went to my branch to validate the check, and was told it was a valid account and to deposit. I did this. Within 3 days both of my accounts were closed due to a fraudulent check. The same check they verified and told me to deposit. My dad sent me money through Zelle and surprisingly it went to the Bank of America checking account. The 1 in closure. When I called the bank and told them I wanted to withdraw those funds, I was told I could deposit but not withdraw until the account was fully closed. I said I will go into the branch and close it. They said I couldn't they would do it within 14 days and send me a check. Don't ever bank with them.

After calling Bank of America the system hung up on me. I called back to press 10 numbers, then had to wait 20 minutes for a call back only to be transferred to another department and wait another 10 minutes. The phone system assumed I was calling from my mobile app and wanted to send me a text but I was calling from a phone. Bank of America does not deserve any JD power award for their customer service which sucks but I will say the people are friendly. It's not their fault.

Many website features do not work in Chrome, I tried to open BofA website in Safari, and their other features do not work. Still charging my account a monthly fee after the funds were added. Terrible user experience.

My daughter had a banking account which is linked to mine. A week ago, BOA closed her account and we were told that she would never be able to bank with them in the future. This was a shock because we have no clue as to why. When we called customer service, we were informed that it was because someone tried to fraudulently gain access to her account. If that was the case, why then is she being punished.

I am a defense contractor working in austere environments in the Middle East, I have been doing this for ten years. Come this Nov, I fill out my travel dates every time I fly and as of today, Bank of America has shut my card off 23 times while I am deployed. This has caused missed flights, put me in dangerous predicaments and caused me undue stress. I am as of now stuck in Iraq with a card that was shut off around 0100 hours and have been on hold with them for 2.5 plus hours. NEVER EVER open an account with this company, you're nothing but number, lawsuit to follow. What is incredible is BOA was just sued last year and settled for 66 million dollars from customers being double charged and for customer complaints. I may have to call the Department of Defense to get me out of the Middle East. As of 0400 hours still no one has picked the phone up at the bank.

In March/02/2019 I was attended for ** in Bank of America 20431 US-441, Boca Raton, FL 33498. She was a formidable person. Good to know that there are people just like her in the world. Thank you so much. Marcelo

Worst experience ever, opening a checking account for a loved one who receives social security. I am their direct payee. After opening the checking account by depositing a social security check I was told to go into the bank the next day as funds would be available to withdraw. I relied on the funds being available to buy medication for my loved one, just to be told that the checking account was closed and I would have to wait 3 days to receive the money back. I waited the three days. Went into the branch where I open the account 2101 North Harbor Boulevard Fullerton California. My banker with ** and **. I was told I'd have to wait another week for funds in addition to the three days I had already waited. This was all/risk closure department at corporate office.

Woke up to $100+ in overdraft fees despite transferring funds to cover! They've changed their policy on how many "Overdraft Fees" they charge you as well as eliminated the 24 hour period to cover. Complete crooks.

Went Bank of America branch at Loop 12 Dallas Texas to cash a check one of their customers wrote to me. They treated me like I was there to rob them, 45 minutes. 12 mgrs 2 tellers ridiculous. "Why dont you take this check to your bank," they said. Like I was bothering them. I guess they dont need the 8 dollars of revenue.

They have changed some things in their systems and now they found creative ways to take our money. Stay away, most other banks are better. I've been a business customer since 2011, never had real problems until this year - a couple of months ago. First they tricked me with the expiration day of my cc proportion. What they do is putting other promotions banner on your cc payment page that looks like they are stating your expiration date, however it is a later date, so every month when you go online to pay your bill you think you have more time with 0 interest when in fact the interests are kicking in sooner.

I have desperately been trying to contact BoA and it is getting ridiculous. A new credit card has been sent to who knows where in NYC and I currently do not reside there. There is no number I can call - only my original teller's email address, and she is not responding to any email. I have tried every number on the website and they are coming back as ‘barred’, ’not in service’ or 'can't be reached'. I need to unlock my Debit card and I can only do so with the ‘new’ credit card details which of course, I do not have as I am back in NZ.

In February of 2019 I bought air ticket from Iberia Airline offices in Miami, Florida for travel from New York to Rome, Italy on Bank of America credit card. I was located in the kitchen of my home in Slidell, Louisiana. The B of A charged me $16.45 cents foreign transaction fee because, they say, one of the Iberia's computers located in Spain processed the transaction. Iberia's office staff in Miami denied this saying they processed the transaction in Miami offices. My demand for refund of $16.45 was rebuffed by the B of A.

I started banking with Bank of America and within 1 week BOA closed my account down. BOA forgets it's the customers who open up an account, and it's their money to spend however the customer chooses. I have a great credit score, never had any problems with banking until BOA. I'm disabled, so I opened an online account. I tried to wire my own money for business purposes, and BOA locked my account down. This is ** poor business practices!!! I went into the bank, and talked to a representative. That representative started asking me personal questions that weren't any of their business.

I received a ‘targeted’ promotion from Bank of America. This means that they already had somewhat of an idea about my eligibility for an account. I opened a 2nd tier checking account online on 3/5/19. I received an e-mail stating that my application was being processed. I contacted the application department with my confirmation number and was told I needed to answer some security questions to verify my identity. Cool, easy to do, no problem.

I opened an account online which got confirmation it was approved and opened. I was given an account number and I set up my online banking. I set up direct deposit with my employer with the information given and when I went to the branch this morning to withdraw my funds, I was told the account had been closed. I wasn't given any notice nor did they try to call me.

I have been with this company when they were Seafirst back. The customer service has gone downhill so badly it is unbelievable. I have over 100,000.00 in their establishment and I wanted a cashier's check for a transaction I needed completed. They wanted to charge me for the check $15.00. I asked if they would waive the fee and was denied. I am so tired of the charges for every little thing. To make matters worse the teller had all of the personality of a dial tone.

I had a credit BOA credit card, and I notice they are charging me transaction I did not made and they can’t find them in their system. So I call but they said, "Sorry we can’t find them so you just have to pay anyway." That insane and I don’t know how can help me but they are stolen money from me. So be careful with them, hope they enjoy that money they got from me with their family.

I've been on hold a total of 30 minutes. The automated system is a **! I was given a secure cashier's check from Chase and BOA placed a 2 week hold on it. I've been with BOA for YEARS and they're still placing holds on my checks. I've NEVER given them a reason to believe my checks were fraudulent and I never bounced a check, yet they treat me like a ** criminal. As soon as I speak to the next available associate, I am taking my money to another bank.

I had received a temporary card from BOA and when I went to a shopping mall around the Holidays I took funds out of my account so that I would not have to use my debit card. I ended up losing my card at the mall so I filing a police report. I tried to use the online app to block my card and was unable to by the card being a temporary card. So the Following day the whomever had my card and was trying to make Walmart purchases but the purchases declined and I received a text message asking was I authorizing those transactions from Walmart and Louis Vuitton, I texted back no and the card was blocked. I contacted BOA and filed a dispute and a temporary credit was issued. Weeks later they recouped the fund stating since they saw I had made purchases with them in the past that's why the fund was recouped. Ain't that some **.

I deposited a small amount of cash last night (3/5/19) and the ATM machine malfunctioned. I called the number provided, was bombarded with ads, only to find that there was no option to talk to the electronics claim team. Instead, I got an automated call system that took 10 minutes just to navigate through the phone maze. I have to wait 20-30 minutes to speak to anyone, just to be forwarded to the electronics claim team, and then wait another 20-30 minutes. The option to be called back later is not functioning correctly either, so I literally have to waste my minutes just listening to ads I don't care about. Absurdly ridiculous for a billion dollar bank. Seriously, bank with someone else, Bank of America isn't worth it.

I asked them to transfer my TD and Fidelity account to Merrill Edge so I can combine my accounts. It's all screwed! Losing my stock from TD transfer and missing all critical cost information. At least they called me to explain that they are working on it. But are you seriously. It's going to take 30 days to correct all the information. Who is paying for all the potential losses during this period? Are you just not caring about your investment customers? I can move all my banking account and investment account somewhere else.

Bank of America customers, BEWARE. Normally I read customer reviews for products and services I use. I should have checked the reviews for Bank of America before I opened a checking account. On the Consumer Affairs website there are 475 reviews in the past year rating them with 1 star. My experience was that I have a mortgage with them. We were informed that to pay additional principal on the mortgage we are required to have a checking account with Bank of America. So we opened an account. The same day we were notified that we had an overdraft of $888,888.88. That turned out to be their code for a problem with the account.

Have NOT been able to access the WEBSITE at all and it's been since 2-23-2019. Called them find them and they DON'T even know what's going on. This has happened before and it was over 2 weeks before the stupid site came back up. ONLY choices is: Call their phone numbers or physically go to the bank or drive thru ATM. To be on the safe side - open a separate account at a different institute, I'm glad I did.

Very unhappy with BOA. The auto pay is set up from BOA checking to BOA credit card. The first auto pay did not pay at all and charged me more than $30 interest fee. The second auto pay overpaid and caused me overdraft and charged me $25 return check fee. It is totally the auto pay issue. BOA requires me to take the responsibility and never agreed to refund the fee.

All of a sudden I can't access my account. My password, of a thousand years, doesn't work anymore. Probably a good thing. The most annoying thing is, that there is no way to contact online banking except through phone or mail. ARE YOU KIDDING ME? ONLINE BANKING??? What kind of archaic bank system are we working with? PHONE or MAIL?

We have had a checking account and I a CD for nearly 15 years. Because they felt compelled to find out what my husband's profession was and he did not respond, they closed our checking account. We received a notice in the mail four days after the closure and must wait 10 days for the monies from the account even though it was from a direct deposit 5 months ago. I called to discuss and was offered an option for callback that failed. After waiting for 70 minutes a nice male answered and put me on hold for 10 minutes while he researched. He checked in with me periodically. He said he had to transfer me to another department only to transfer me to a closed department that promptly ended the call.

Nine days for a hold on a check for less than 5,000...seriously? This deposit was made through the mobile app. It would have been helpful if I got some notification before I completed the transaction. I have made deposits in my M&T checking account and it didnt take longer than five days. Done with Bank of America.

Being fraudly paid by unknown user - I create my credit card on Bank of America in Edison at 2019. In several weeks, I get weird notifications from being paid on 2018. Using this credit card brings me a weird and bad experience. The credit card wrongly report my wrong payment is being paid on 2018.

They don’t have good resolving skills at all. They don’t respect smaller business. They put in hold a check up to 10 days. I’ve had my account for over 10 years with them. Obviously, I’m going to cancel my account in this bank and open up a new one in another. I do not recommend this bank for smaller businesses.

I'll start off by saying at the beginning of the year the bank did waive some fees for me that they really were not obligated to. But it appears now they're on an aggressive mission to collect back what they waived and then some. This is what the bank does, first of all forget accessing your account online or via the app. The bank tells you that information is not accurate. Well why give me access to something that you know is not accurate. How can I make informed decisions if what I see is not accurate.

On 2/15/2019 at 9 am PST I have seen a few authorization codes and a fraud alert voice message on my Google Voice number claiming to be from Bank of America but I noticed the contact number they mentioned is different from actual BOA fraud protection department. I immediately called the correct number and reported about the authorization codes and voice message. The agent looked into my account and informed about a Zelle transfer of $950 to a person. I didn't recognize the transfer or person and I actually did not authorize any transfer (transfer happened at 7.56 am PST while I was sleeping). The agent put a hold on my account and filed a fraud protection claim and then asked me to go to the nearest branch and open a new account. I went to the branch and opened a new account and got the money transferred to new account. I didn't file any police complaint assuming BOA would resolve the issue with a refund.

Fees, fees & more fees! Originally I was told (by customer service) that as long as I made a monthly direct deposit of $200 to my checking account, I would not be charged a fee of $12. My checking account is used for my son's child support. I receive 2 payments a month that total about or over $200 (it's not consistent). BOA charged me a monthly fee & took my CHILD support money! I called customer service explained the situation, eventually after 45 mins I got my $12 back. Then was told it needed to be $200 direct deposit. I say ok, I'm doing that. I then set up a direct deposit of $25 extra dollars from another bank account to equal $225 a month (just in case), next month comes with another $12 fee.

I have been a Bank of America for quite a few years, but my experience the last 3 months has made me start thinking about going to another bank. I initiated a dispute 2 months ago for a recurring charge that increased by 50% without my knowledge or authorization. For the first month they removed the charge. However for the second month the amount is still sitting on my credit card. When I call to ask the BOA rep how to remove, he said it was still being investigated. Then I asked him if closing my credit card account would stop the automated charges and he said yes. So I closed my account.

I have used BOA for quite a few years but the last 2 months are giving me pause. In early January I transferred my balance elsewhere because my promotional rate was going to expire at the end of the month. I had been paying it down with automatic payments of $100/month drawn on my checking account for at least 6 months. The transfer went through but they still withdrew $54.10 from my checking account when I had a zero balance. Thinking that auto draft was still on I called them up, requested it turned off and that the $$ be returned to my checking.

I have been a customer of Bank of America since 1996 and they refused to admit that they even value my business. My ex-husband in one month charged over 35,000 to my Bank of America Card. In the divorce, I got this bill and paid on it every month and on time. 1/2019 I made the final payment - woo hoo. 2/2019 I got an interest bill for $9.42. I was speechless, Bank of America has received thousands of dollars in interest from me and now they refuse to remove the $9.42 because "I owe them this interest." It is not about the money, it is the principle. "Crystal" in West Virginia should be ashamed of her sterile tone and communication skills. I think that if you pay the bill off in full that they should not charge you any more interest. The average person thinks that when they pay the bill off that it is paid off. Don't be fooled and don't think that they value you. Again, it is not about the money it is the principle!

Bank of America has the absolute worst customer service. Its automated system is the most frustratingly incompetent system I have ever encountered. I will be dropping this account if they ever answer the phone!

$300 New Checking promotion not honored. I had a promotional offer for $300 pop up for me when I was logging into my account online. I accepted the offer by clicking the link and followed the process to open a new checking account and completed the $4000 in direct deposit funding yet I only received $100. I called Bank of America and after 40 min of holding finally got a department that had to reroute me. I was finally transferred to an account manager which pretty much just called me a liar in nicer terms, telling me that my eyes had deceived me as the promotion was just for $100. I may not be the smartest person on the planet but I can assure you I know the difference between $100 and $300, thank you very much. She refused to do anything further about the matter so now I'm left with speaking about my experience with the virtual world. What happened to you Bank of America. You're seriously slipping on the client service experience.

Bank of America alone is the biggest joke in the banking industry in my 45 years experience as a CPA, CFO. You can't get past the support system without some account number you may or may not have on you at the time, and when you do finally get someone, it's from another country! I don't even have anything polite to say about any branch staff! They have to offer such great deals, bonus bank accounts, credit cards when really the Discover Card is by far the best choice in the long run, don't fool yourself!

Management in this branch has no regards for customers. They are extremely slow in providing services at the teller. Any time people ask why there is just one teller agent they become defensive. It is a shame to see three or four employees chatting in an office while the line grows and elderly people have to wait for over half an hour to be attended.

Bank of America's loan website is totally useless and doesn't answer half the questions you may have on your loan, yet, when you call customer service you are NEVER able to get through to an agent regardless of what day of the week or time of day you call. They are impossible to do business with. The next time I purchase any type of vehicle if they offer financing through BOA even if it's the lowest interest rate there is no way we will do business with them again.

First I went through the automated system and selected that I would like to receive a call back instead of wait in line. When the call back came, the system would not accept my input (I WAS pressing the #1 to say I was indeed on the line). I went through the process a second time, calling again and this time holding for a full 10 minutes. The woman who took my call, Marilyn in Montana, was extremely unhelpful. She told me there was nothing she could do, that I needed to come into the bank or have her send my card to a DOMESTIC address. (I am out of the country and having difficulty transferring funds). When I asked if there was anyone else I could speak to, she said "certainly" and transferred me right back to the beginning of the automated system, to the 10-minute wait list. I am done with BofA, this isn't my first bad experience with customer service.

Terrible business practices, long wait times to correct their errors, failed to update critical information on my accounts, causing bills to be sent to a non-existent address after multiple calls to change address.

I have two Bank of America Cards and have my house financed through them. One time I am late with a payment by 3 days and they can't drop the late fee. I've never had any problems with other credit card companies dropping a late fee the very first time you are late especially when you have been with them for so many years! Obviously they do not appreciate their good customers. I will pay this card off ASAP and close my accounts with them!

It is hard to resolve anything when 99% of the agents have no idea what they are talking about. They just spit out whatever comes to mind. You can call 10 times and get 10 different answers to the same question. What a waste of time. Then there is the blatant defensive rudeness and denial. Definitely low class and not where you want your money or anything for that matter. CHASE has 100x better service.

After receiving an approval letter stating I was approved for an auto loan, I went to the dealer and the dealer submitted all paperwork on a Thursday, that same day the purchase request went to the underwriting team where it sat for 5 days. No one in the customer service was able to get me an answer on why it was taking so long nor have a point of contact for the supervisor of the underwriting team. This has been the longest I've been on trying to purchase a car (*going on day #6 and no answer yet). I should have gone with USAA despite their high rates, their customer service is always on point and responsible. Bank of America is the true definition of incompetence and procrastination.

I have 2 checking account and a savings account. My children have student accounts. One account was incurring fees due to some change they did made, I called in and they were able to fix it for me. Then my other checking account that was not incurring any fees, again they changed something and notified through letter that even though I have two separate direct deposited of $217 depositing every month since it wasn't a single transaction of $250 or more they would charge me. So to abide I have my payroll slip my check into 2 separate accounts to avoid fees, Now, the final straw is my savings account. Before as long as I have $100 there was no fee. Now they raised the "daily" min in order to avoid fees. I have enough daily things to have to worry about than to have to worry about my bank finding ways to steal my money. What a disappointment.

I was looking for an email for pet medication and noticed an email from Bank of America, letting me know my bill was ready. Since I paid my cc balance in full on 02/01/2019, I figured it had to be a mistake and almost blew it off. No, not a mistake, they charged me a minimum interest charge on an account with a zero balance.

Bank of America deemed it necessary to close my credit card account that was opened three months ago. I've made every payment in the short history of that opened account. I didn't know they can review your credit without notice and close accounts as they see fit. My credit history is not great but in the high 600's as I write this. There was no contact with me prior to them pulling my credit again and then closing my account. I was blown away when I received the letter explaining my account was closed. I have never used Bank of America before and after this incident my family and I will never use them in the future. Chase is a much better bank to use. I hope this helps anyone deciding if they should apply for anything with Bank of America. What a shame.

Customer care? More like screw the customer. I spoke to 3 representatives, and neither one was helpful. They speak to you like you’re an idiot. Not once was I able to speak to a supervisor. First they charged me $35 overdraft fee for being $3 shy on my account, then 2 days later they charged me another $35 overdraft fee, even though I had the funds in my account. Tried to get an explanation, and the woman told me the mobile app is inaccurate, and I need to use online banking. I’ve used their app for many years, I’ve been a Bank of America customer for 12 years.

My RV Loan is with Bank of America (had no choice) and I'm only 1 month in and I have now had to call over 5 times and have been on hold for over 30 min every time I call. All I wanted was for the auto pay to work. I had been told that they were able to get the payment, they didn't. As my due date approached they still didn't take the money so I called again and was told to make a payment online because the gal couldn't do it over the phone and she would cancel the auto pay just in case. I did that then nothing. Called back and was told it was in process. 2 days...nothing. Called again and she took payment by the phone and said she canceled the others. Take to 2 days later and they have taken 3 payments out of my account. They are the stupidest ** people and company! I'm currently on hold and am 20 min in and counting... Wish me luck!

Bank of America (BofA) sent me a promotional check to use and I have used one to pay my monthly rent. BofA emailed me that they feel that this was suspicious activity. I personally called in to verify that this check is legitimate and the agent confirmed that the hold will be released. They rejected the check later and now I am facing Late fee of $50 plus NSF fee of $25. On top of that, I was served 3 day eviction notice.

I have been with Bank of America for 7-8 years and nothing has happened to me like this. I had my tax money going go into an account that was overdrawn for a while. I transferred money to my active account. What I didn't know was that they froze the overdrawn account as inactive on the same day so overnight, they transferred it back from my active account to the old account. To make a long story short. I spent money yesterday so now my main account is overdrawn. My paycheck from my job hits tomorrow into the active account that is overdrawn So my paycheck will be swallowed up. I am completely drop dead broke till weeds. I explained my dire straits and they explained what was happening but it is still unacceptable. When I explained my situation they said Sorry and asked if there was anything else they can do. I am done at this bank and I am closing my accounts. I warn anyone not to bank with them.

Went to this branch today to deposit my loose change. I was told they do not accept any more. Loose change needs to be rolled. I asked why and when. Oh we have notices here as she shows me a 2 inch x 4 inch notice on one of the desks. Throws it in my face with a smug look and being rude. Also says it needs to be rolled again like I didn't hear her the first time. I have been with this bank for 15 years and never have been treated with such rudeness. I have seen a steady decline in Customer Service at this Branch over the last 2 years. Also all new management changes a few times. I think it is time for a change!!!

After a life change and severely reduced income, my Bank of America mortgage was sold to Bayview Loan Servicing because I could not make the payments. It took 2 years, but I was successful at obtaining a modification. They serviced my loan for 2 years without incident and then my loan went back to Bank of America. It has been a nightmare ever since. Instead of reevaluating my loan payment upon receiving the loan, they waited and one day I received a letter stating my payment had increased by $800 a month due to an escrow shortage. This is partially due to both banks having paid my insurance, which I discovered myself. Bank of America was clueless. Also there was a tax increase, which amounted to under $200 a month on a yearly basis. I received as much help as Bayview could give me given my loan was closed. I have no complaints with them.

I am a retired person on a fixed income and about six months ago, a check that I had written to a charitable organization was stolen before reaching the recipient. The "Pay To line" and the signature were forged and it was cashed at a non-BOA bank. Instead of being an advocate for me in this situation and expediting a claim on my behalf, I have been waiting for 81 business. While this may not be the simplest of matters, it's also not very complicated. Every call to check on the progress has been met with excuses about how it can take up to 126 business days. If this is the best they can do to help a 30-year valued "Gold" customer, I feel sorry for those who do not have this status.

So I opened an account on November 2018 and a few days later the bank decided to close my account. I still had (have) money on the account so they told me they will send a check to the address linked, I never received the check and after a thousands of visit to the bank the only answer I got was that I needed to prove that the check I deposit was made for me, when that check have my name printed very clearly. One thing I am sure of is that the Bank of America will not keep my money, I will do everything that is on my hands to get that money back.

I will never, ever use Bank of America in any form or fashion again! I have tried on three occasions to have a payment withdrawn over the last three months. All three months our $800.00 has not pulled and processed. Today, I was transferred five times and on hold for over two hours and still do not have an answer to my problem. It seems there is no one that knows how to resolve my online payment issue. Tonight I finally got someone through online banking/troubleshooting (Brian from NY) and he was able to assist me within 20 minutes. I do realize that even though I was told by every representative that they were sorry for the inconvenience - they really were glad to transfer me. Not that it matters, but I am the superintendent of a large school district in Dallas area with over 3000 employees. I will gladly refer any banking institute with the exception of Bank of America to anyone in my district.

Offer of service and support. Most times on phone for a minimum of 40- 60 minutes before anyone answers and they have the don't care attitude. Nothing seems to work as stated in their brochures. Going back to visa Capital One, real credit card copy.

Months after I got probate court authorization for the release of $500 left by my deceased father I still waiting for a response. I have gone to two branches so far. They made me to open an account where they will supposedly deposit the $500. After receiving a letter that I will be contacted by the bank still waiting. But not only that: BOA is charging my account monthly charge. I will pay $75 fee and go through the hazards to the court for a small claim. Perhaps they will spend thousands to their attorney.