Birch Gold Group Reviews

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About Birch Gold Group

Founded in 2003 and headquartered out of Burbank, California, Birch Gold Group prides itself on educating its customers to help them diversify their savings, including within a retirement account. Its team of professionals has years of experience in the industry, and includes an in-house IRA Department as well as dozens of Precious Metal Specialists. Throughout the years, the company has helped thousands of Americans move their IRA, 401(k) and other tax-advantaged retirement accounts out of stocks, bonds and mutual funds and into IRAs backed by physical gold and silver. It's for this reason that they pride themselves on being the Precious Metal IRA Specialists. Learn how to better protect your savings today by visiting BirchGold.com or calling one of their dedicated professionals.

Pros
  • Partners with depositories
  • Offers a variety of precious metals
  • Diversifies your savings
  • Work with a specialist
Cons
  • No guarantees

Birch Gold Group Reviews

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    1 featured review
    How do I know I can trust these reviews about Birch Gold Group?
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    Page 3 Reviews 36 - 236
    Verified purchase
    Customer ServiceStaffRates

    Reviewed Sept. 26, 2024

    Birch Gold Group was incredible helpful with our recent investment. They were efficient in responding to requests and questions. They were very informative with the process and patient with us as we tried to make informed decisions. They made the step by step process so much easier than I expected. I would highly recommend their expertise to anyone interested in investing in precious metals.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Daniel & Terry,

    Thank you for sharing your experience with us! We’re very happy to hear we were a helpful resource to you, as we understand the importance of staying updated and making informed decisions at your own pace. We hope to continue being a helpful resource for you, so please feel free to give us a call if there’s anything else we can assist you with.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 25, 2024

    I had a very positive experience in dealing with Birch Gold Group. Roger, spoke with me about the possibility of acquiring precious medals. Then I spoke with Will ** and his assistant who helped me with the process and which precious medals to choose. Evan in the Shipping department aided me in my shipment because FedEx made an error. And then Catherine who called me to ask how my experience was. It has been very pleasant to deal with this group. And I will keep them in my prayers that God may bless each of them!

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Geralyn,

    Thank you for your kind words and recommendation! We’re very pleased to hear that our team provided exceptional care and service throughout your experience with us. We are committed to making sure our customers feel well taken care of from the moment they place their order until they receive their products. Please feel free to reach out if you have any future needs you may have, we are always here for you!

    Verified purchase

    Reviewed Sept. 12, 2024

    Our experience with Birch Gold has always been pleasant. Our contacts have always provided answers to our questions. We converted our savings to a IRA and feel confident that we made a great choice. We would highly recommend Birch Gold as a secure and protected way to have your life savings protected.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Keith,

    Your feedback and recommendation are so appreciated! We’re very pleased to hear that our team has consistently answered your questions and provided you with support to make informed decisions. Thank you for always choosing Birch Gold Group! Please don’t hesitate to reach out for any further questions or assistance.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2024

    This company is amazing! The people truly care about their customers and go above and beyond to help them. I found them from the Steve Bannon show and am so grateful I did! Any questions or issues I have are resolved quickly and efficiently. They helped me understand the precious metals purchasing process and gave me guidance along the way. I have been treated with care and compassion. I highly recommend Birch Gold for any of your precious metals purchases!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Jeanne,

    Ensuring our customers feel valued and cared for while providing the knowledge to make informed decisions is crucial to our process. We’re so glad to hear that our efforts to go above and beyond made a difference for you. We thank you for kind words and recommendation, it motivates us to continue delivering exceptional service. If you have anything else you need in the future, please don’t hesitate to contact us!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2024

    I recently liquidated all of my IRA accounts from previous employers and rolled the funds over to purchase physical gold and silver. I asked lots of questions to the Birch Gold folks since I was considering moving everything to gold and silver. Birch Gold agents were very informative and were not pushy nor annoying. Since moving my assets to Birch Gold, precious metal values have continued to increase while the stock market has been very unstable. I have been quite happy with this move to Birch and encourage all of my family and friends to check them out as well!

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Chuck,

    We’re happy you asked as many questions as you needed to because we understand the importance of doing research before making any investment. Educating our customers to ensure you have the confidence to make informed decisions is a passion of ours! Please feel free to reach out for any further assistance you may need, we are always here for you!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 1, 2024

    When signing up for a Precious Metals IRA, I received Premiere Customer Service from the beginning of the process to the end. Every person I worked with was knowledgeable, professional, and took the time to explain their role and what I needed to do. A great added feature is relevant emails concerning the market - not spam - just the right amount! I would highly recommend Birch Gold Group to my friends and family!

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Lisa,

    Your feedback and recommendation bring a smile to our hearts! It’s wonderful to hear our team members were professional and took their time guiding you through our streamlined process so you knew what to expect. We love to educate our customers and take pride in knowing you found our emails to be insightful! We thank you for being a part of our Birch Gold Group family and encourage you to reach out for anything else you may need.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2024

    When I messaged Birch Gold for more information, they contacted me immediately. They professionally provided valuable information each time I spoke with them and explained each and every option in a clear manner so that I could understand my purchase and options. They called me back promptly each and every time I called. Transaction was hassle free and I received my purchase within the 10 weeks as stated. I would highly recommend Birch Gold!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Jill,

    Purchasing precious metals is an important decision for families and that’s why we feel it’s extremely important to provide clear and valuable information to our customers. So, your feedback means a lot to us – it lets us know we’re on the right track. We appreciate your time and encourage you to reach out if you need anything in the future.

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed June 21, 2024

    I had no experience in precious metal purchasing prior to contacting Birch Gold. I had no real knowledge and several questions. The representative at Birch Gold took the time to explain all aspects of precious metals ownership and investments. They answered every question, and never pressured me into a decision. The experience was so satisfying that I have felt comfortable with additional purchases. I recommend Birch Gold to all who are interested in precious metals but unsure of how to proceed.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Randall,

    Thank you for providing your feedback! We couldn’t be happier to hear that you felt comfortable with our team and received caring, comprehensive, and pressure-free service! It’s a pleasure to have you as a part of our Birch Gold Group family, so please feel free to contact us for any assistance you may need.

    Verified purchase
    PriceStaff

    Reviewed May 30, 2024

    I was very pleased with the entire process. Everyone I worked with was very professional. All my questions were answered. It was a great experience from start to finish. Everything during the process was explained to me to my satisfaction. My order was received in less time than I was quoted. I will definitely purchase products again.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Kimberly,

    Thank you for sharing your feedback with us. We don’t rest until you are fully satisfied! It’s great to hear that we also exceeded your expectations on delivery. We look forward to providing you with another pleasant customer service experience, so please don’t hesitate to contact us in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2024

    Birch delivered what they promised, quality product, timely delivery, total satisfaction. I would recommend Birch Gold to any and all who are considering a purchase. I am considering a further purchase from Birch Gold. The staff on the telephone were very helpful and led me through the entire process. FEDEX delivery was secure and prompt.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Larry,

    Thank you for taking the time to share your feedback. We’re thrilled to hear that you are satisfied with the quality of our products, along with the timeliness and security of your delivery! Ensuring that your precious metals arrive securely and reliably is a key part of our process, and it’s great to hear we met your expectations. We appreciate your recommendation and look forward to serving you again! Feel free to call us at your convenience for further assistance.

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed May 17, 2024

    Very positive experience. Ordering was easy and clear, representative responded promptly and was courteous, not at all rushed or pushy. Order arrived promptly and with notice so we could be home and available. Everything was as advertised. Privacy and security were both respected. Two thumbs up. Will use Birch Gold again.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Frederick,

    We’re thrilled to hear you had a very positive experience with us! There are no surprises with our straightforward process to purchasing precious metals, and privacy is essential to us, so we’re glad to see that reflected in your experience. We thank you for your feedback and look forward to working with you again! Please call us if you need any further assistance.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 16, 2024

    The staff at Birch Gold are very knowledgeable and also easy to communicate with about purchasing gold. Kate was amazing and answered questions with invaluable advice. They followed up on a regular basis to see if I had any questions or concerns. I would highly recommend that you only deal with Birch Gold.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Tricia,

    Thank you for your feedback! It’s fantastic to hear that our team members were knowledgeable, easy to communicate with, answered all your questions, and followed-up on a regular basis! We’re dedicated to providing 5-star service and couldn’t be happier to hear we delivered on that with you. We’ll always be here for you, so please feel free to reach out if you need anything else!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 22, 2024

    Usually when I make an inquiry about a product I am not familiar with, the pressure to buy is on. With Birch Gold Group it was a completely different experience. My first contact with BGG was in November of 2021, I spoke with several people about purchasing gold, other precious metals, or coins as an investment and I really wasn't sure that it was the wise thing to do. They sent me information on investing in gold, silver, and coinage, and said if I had any questions to call and I did. I had numerous questions which were all answered.

    My questions still kept coming until December of 2023 when I made my first purchase with Birch Gold. I thought after two years they would get tired of answering my questions but they didn't. Everyone I had contact with was very patient and professional. Finally after two years Katrina ** took my order and was extremely helpful in getting me the most for what I wanted to spend. Less than one and a half months later I placed a second order, this time with all the information given to me beforehand I knew what I wanted and Katrina came through again. I am extremely thankful for the patience and help from all at Birch Gold. Thank you Kelly **, Evie **, Katrina **, and everyone else who guided me through my purchases.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Stephen,

    Thank you for your kind words! Our goal is to ensure all customers receive professional, kind, and pressure-free service while receiving all the information they need to make informed decisions at their own pace. We’re so thrilled to know our team members met that goal and provided you with the high standard of service we strive to provide, because that’s what you deserve! We’re honored to have you be a part of our Birch Gold Group family, so please feel free to contact us should you need any further assistance.

    Verified purchase
    Customer Service

    Reviewed April 19, 2024

    I’m very satisfied with all aspects of my transaction process. This transaction was the first time that I have bought precious metals. The Great People of Birch Gold answered all of my questions/concerns and followed up with processing/shipping my order in a timely manner! I highly recommend Birch Gold for your precious metals services!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Donald,

    We’re happy to hear you are very satisfied with all aspects of your order process! At Birch Gold Group, we understand purchasing precious metals may be challenging for first-time buyers, so we strive to make it easier by educating, answering all our customers’ questions or concerns, and providing timely service! We are grateful for your recommendation and look forward to serving you again, so please feel free to reach out for further assistance.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed April 17, 2024

    Called Birch Gold Group, and talked to a representative about purchase of gold products. The products they sold were explained to me about what they offered in gold, and silver, for the metals I was interested in buying. I decided to purchase gold, and silver coins. The deal was worked out, and shipped to me. I was very happy with my purchase, and with all the people I talked to at Birch Gold Group. Five stars.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Robert,

    We’re happy that you’re happy! Educating our customers so they can make informed decisions that align with their goals, all while delivering 5-star service, is our passion! Your feedback motivates us to continue helping people like yourself and if you need anything in the future, please don’t hesitate to reach out!

    Verified purchase
    PriceStaffRates

    Reviewed April 17, 2024

    Steve ** on the Warrom referred Birch Gold. I had purchased from another company years ago but trusted Steve's referral. The experience was very good. I enjoyed the experience and received my products before the date expected. I felt their price and understanding of the pros and cons of the different options was very helpful.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Ross,

    Thank you for your valuable feedback! We’re thrilled to know that you received prompt delivery, helpful information regarding pricing, and the pros and cons of the different options available! We are committed to being a helpful and reliable resource to all our customers and take pride knowing you felt this in your experience. Thank you for being a valued customer and we encourage you to reach out should you need assistance in the future!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 16, 2024

    I thought assessing the integrity of gold sellers was going to be a pain. Quickly, Birch Gold Group stood out with testimonies from my colleagues and with promoters who have earned my trust. When I called, and throughout the purchase, BGG detailed each step to me. The purchase went smoothly as described. I'm happy. BGG is happy. All good.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi William,

    We greatly appreciate your feedback! At Birch Gold Group, integrity drives our business model and we’re thankful you gave us the opportunity to show you that. It’s wonderful to hear that you received thorough information and a smooth purchasing experience. We truly take pride in educating our customers and providing a straightforward process for purchasing precious metals. Your trust means the world to us, and we look forward to continuing our relationship with you, so please feel free to reach out if you need any assistance in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2024

    We had an extremely good experience with Birch Gold. We dealt with Peter initially who explained the basic process. We were then transferred to Rene, who followed up with the options and type of products available which we were not aware of. He did a wonderful job with his follow ups. Transaction was completed by Rene. We were told exact dates, shipping and tracking information of our purchase. We received a follow up call to make sure we received our purchase and that we’re satisfied. We would highly recommend Birch Gold for their professionalism to any of our friends and family. Gerry & Pamela ** Kalispell MT

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Gerry,

    Thank you for sharing your experience with us! We’re delighted to hear that our team members provided excellent service throughout your transaction. At Birch Gold Group, we take pride in ensuring clear communication, timely updates, and providing education to help you make informed decisions. We're so honored to have you be part of the Birch Gold Group family, so please feel free to reach out if you need any assistance. We greatly appreciate your recommendation to friends and family!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2024

    Very good experience with Birch gold group. People I spoke with were friendly and informative. Communication was very good & prompt. Shipping times were as described & in reasonable time. I would purchase from them again & recommend them. Whether you decide to purchase metals you can keep yourself (as I did) or convert to a gold backed retirement account they are just as helpful, no pressure to do one or the other. All around good experience.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 9, 2024

    I was apprehensive during these untrustworthy times but the urge to invest was greater.. I decided to make a purchase with Birch and was very impressed with my experience. My representative Zach was very likable, informative and put my mind at ease, and promptly returned my call when needed. My purchase came sooner than expected and the transaction was smooth. I will definitely use them for future needs!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2024

    My wife and I had share of a company that weren't producing. We work with Birch Gold and the experience was fantastic. We heard about them through the news show war room on Americas voice. The BG team was there every time we called, and asked questions. They worked us through the purchase and the picking out of what we wanted? It was an absolute pleasure dealing with them, and are working on our next purchase now. Thank you Birch Gold.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Timothy,

    Thank you for your kind words! We’re so happy your experience with us was fantastic! We take great pride in supporting our customers by addressing their every question and providing them with the knowledge needed to make informed decisions. We’re honored to have you a part of our family and look forward to continuing our relationship with you.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 23, 2024

    As a first time buyer of precious metal I was somewhat concerned about the process. After some research on gold and silver plus the condition of the non stop federal spending levels I placed a call to Birch Gold. The representative at Birch Gold put me at ease with the whole process and guided me through with my own ideas. He gave me the best choices without any pressure and was an excellent resource for the transaction. Thank you Grant for making this a very positive experience.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Donald,

    Thank you for sharing your valuable feedback with us! We are delighted to hear that Grant was an excellent resource, and that he provided you information to empower you to make informed decisions at your own pace. At Birch Gold, we understand navigating the world of precious metals may be overwhelming for a first-time buyer, so we strive to ensure a streamlined process that puts you at ease. Your feedback lets us know that we are on the right track. We look forward to continuing to serve you, so please don’t hesitate to reach out for assistance in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2024

    I found the entire process, start-to-finish, very professional, and very competent in answering my relatively 'novice' investor questions. I was pleasantly surprised by the regular follow-ups taken by the various Birch Gold representatives with me in each step of the process, because I'm a relatively small-amount investor and it seems they treated me the same as they might've treated a higher-amount investor.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Randall,

    Your feedback is really appreciated! We want to thank you for giving us the opportunity to provide you with the 5-star experience that you deserve. We know how hard people work for their money, so we aim to provide top-notch service to all. We’ll always be here for you, so please don’t hesitate to contact us if you need assistance in the future.

    Verified purchase
    Staff

    Reviewed March 6, 2024

    Very professional consultants AND exceptional service. They answered all my questions and made my purchase very easy. Will definitely use them again. My products were of the finest quality as they described. Very, very happy with Birch and will be telling my friends how simple the process is to protecting their wealth. Thanks again BIRCH GOLD

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Laura,

    We’re very happy to hear that you found our team members to be professional and that you received exceptional service – because that’s exactly what you deserve. We strive to provide our customers with the highest quality of products and a seamless purchasing process, so your feedback lets us know we’re meeting our goals. Thanks for taking the time to share your feedback and please contact us if you need anything in the future.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 1, 2024

    From the first call to the last call, everyone that we spoke with was knowledgeable, professional and very helpful. All of our questions were promptly answered, and I would rate their personal service as exceptional. We will definitely call again if we need more information or service in the future.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi James,

    Thank you for taking the time to share your feedback! We’re thrilled to hear that your experience with our team was exceptional from the first call to the last. We truly strive to provide knowledgeable, professional, and helpful service to all our customers, so we’re thankful to know we were able to meet your expectations and ours. We look forward to serving you in the future, so reach out if you need anything.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 22, 2024

    I have now purchased gold through Birch Gold twice. My positive experience with Grant ** the first time caused me to request his services the second time. He is the consummate professional. Mr. ** explored my financial goals and helped me to choose assets consistent with them. When I requested specific further information, he responded immediately with exactly what I requested. Thank you, Birch Gold, and Grant ** for your guidance and responsible, efficient service.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Lois,

    We want to thank you for being a valued, loyal customer of ours! We can’t wait to share your feedback with Grant, as we know it will make his week. It’s important that we educate our customers, so they’re empowered to make decisions that fit their goals and needs and we’re happy you appreciated that approach. Welcome to the Birch Gold Group family and give us a call anytime you need us in the future!

    Verified purchase
    Staff

    Reviewed Feb. 19, 2024

    I want to express my thanks for the remarkable customer experience provided by your team. The entire process went smoothly and seamlessly with each associate - Yale, Will, and Evie. The associates were helpful and knowledgeable, guiding me as a beginner in buying precious metals. I felt valued as a new client because of their professional approach and genuine warmth.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Jennifer,

    Thank you for taking the time to share your experience! We appreciate your find words and are so happy to hear our team members provided you with the exceptional service that you deserve. We know navigating the world of precious metals can be challenging for first time buyers, so our goal is to always provide guidance and education to our customers. You are definitely a valued customer of ours and we encourage you to reach out if you need anything in the future.

    Verified purchase
    StaffRates

    Reviewed Nov. 18, 2023

    My 4 star rating reflects my experience, thus far, with Birch Gold Group. Lacking 1 star is only due to how short my experience is with them, but anticipate adding that star, as our relationship experience grows over time. Everyone I have spoken to at Birch Gold Group has been friendly, attentive, responsive, informative, knowledgeable, and patient. Thank you Birch Gold Group!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 16, 2023

    Great experience with Birch Gold Group. Everyone who assisted me were very helpful and knowledgeable. Answered all my questions in detail with easy to understand explanations. Also explained the process with patience and understanding. Knowledgeable regarding market conditions, past and present. Considerate of risk levels and conscious of investment risks. Very professional and considerate of my time.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2023

    I am very pleased with my experience with Birch Gold. The experts were thorough and patient as they answered my many questions. My husband went ahead and made a purchase of precious metals when he saw my transaction was easy. My only regret is that I didn't do this sooner.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 3, 2023

    My experience was handled with the most professional manner while it still seemed light, fun at times. I was educated quickly on the process. I look forward to future transactions as I grow my portfolio with Birch Gold. Grant was always prompt with answers to my questions about the process of acquiring precious metals and I strongly recommend speaking with him.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 1, 2023

    Birch Gold were professional and knowledgable. They took the time to answer my questions. They were quick to respond whether by phone or by email. The ordering process was straightforward and I received my order in a timely manner. I would highly recommend Birch Gold to anyone interested in adding metals to their portfolio.

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    Verified purchase

    Reviewed Oct. 27, 2023

    Easy transaction, great people, all of it was a great experience. I will definitely be coming back to buy more. Thanks for everything. Love having the security of the product in my safe. It really was awesome experience and look forward to working with this company in the future. Thanks again

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    Verified purchase
    Staff

    Reviewed Oct. 27, 2023

    Our experience in purchasing metals was filled with unexpected education, patience, and options. Our contact person, James **, couldn’t have been more helpful to us, as first time investors. We heard about Birch Gold through Lance ** and Glenn Beck, but we still explored other companies. Birch Gold was our final choice and did not disappoint. We aren’t just a number inside this company. Great followup staff each step of the way. I’d recommend them to everyone looking to get into metals.

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    Verified purchase
    Staff

    Reviewed Oct. 23, 2023

    The process for purchasing and paying was easy, seamless, thorough and timely! I will do it again and would recommend it to anyone whether you are a new investor or seasoned. The staff made me feel secure and safe with my purchase and paid attention to my needs and wants.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2023

    The first person I spoke with was extremely knowledgeable and the most gracious, courteous person I have encountered on the phone. She quickly understood my need. The appropriate department worked to determine how to best satisfy my request. When I had a question and called back, it was handled efficiently and was resolved immediately. It was an extremely pleasant experience.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2023

    Every associate from Birch was super helpful and very kind when it came to leaving Schwab. With their advice, I feel like I'll make smart investment decisions. The transfer did take a little longer than expected due it coinciding with my busy work schedule. I'm very grateful that all associates were very patient about this fact. My conversations also indicated that my reasons for leaving my old retirement accounts were not entirely uncommon amongst other people.

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    Verified purchase

    Reviewed Aug. 21, 2023

    I am very satisfied with my purchase from Birch Gold. The gentleman that assisted me knew absolutely what I was wanting and I will tell others about my experience, I think everyone should buy gold and buy it from BIRCH GOLD. The dollar is losing its value every day. I am very happy with my purchase.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2023

    I had a very good experience with Birch Gold Group. The person I talked to was very knowledgeable about the products he had and was very helpful in getting what I was wanting. I recommend your company very highly. In fact I recommend you to my daughter to talk to you about converting her 401k into gold. Thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 15, 2023

    Birch Gold was great to work with. They spent the time with me discussing the market, my goals, and my options. The team was professional and listened to what I wanted. I communicated with at least 3 different team members who helped me through each phase of the process. I would definitely purchase precious metals from them again.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 13, 2023

    I purchased metals as a hedge against inflation and dis-trust in the current administration in Washington, DC. I had many questions, which were answered easily and in a way I could understand. There was never any pressure to purchase. Product arrived quickly, discreetly and very well packaged. I am considering another purchase as I write this.

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2023

    Working with Grady and the team was easy. They explained the process, sent information to help me choose the right products for me. I spoke a number of times to their staff and every time they were kind, considerate and helpful. I received my product in a timely manner and it was packaged well. I highly recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Aug. 9, 2023

    Very, very quick responses to any questions, request for information and concerns. Amazing staff and service. Very clear information and easy to work with the staff. Instant responses to any communication via email or phone. We will definitely with do business with BIRCH in the future and look forward to working with the staff again!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Vernon,

    Thanks for your feedback! We're so happy to see that our commitment to timely responses and a 5-star staff was reflected in your experience with us. It was a pleasure to have the opportunity to assist you and we encourage you to reach out should you need anything in the future.

    Verified purchase
    Staff

    Reviewed Aug. 8, 2023

    I am very pleased with my purchase of gold and silver coins through Birch Gold. Aaron, especially was very patient with me and very knowledgeable. He walked me through the process step by step and answered all of my questions. I trust them and plan to use them again in the near future.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 8, 2023

    First time ordering precious metals and not knowing anything about I looked at a lot of ads and chose the company recommended by my favorite talk show host. My first contact with Birch Gold Group set my mind at ease. Received great information packs that really helped and the Birch representative was great and helped me every step of the way. He explained every question and filled my order that really fit the purpose of my purchase. Have recommended the Birch Gold Group to several of my friends and plan on another purchase soon. Thanks Birch Gold Group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Carl,

    We're thrilled to know we made your first precious metals purchase smooth and informative. We understand that navigating the world of precious metals can be challenging for first-time buyers and that's why educating customers is so important to us. Thanks for letting us know our information packets proved valuable to you - it lets us know we're on the right track! We can't wait to grow our relationship with you and appreciate the recommendations.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 29, 2023

    Had a thorough discussion with Stuart on the reporting value in Equity Trust versus real value. Extremely helpful in describing how Equity Trusts calculates the value versus what the "market" value is and Stuart then provided additional pamphlets and useful info in an email. He was professional, relevant and knowledgeable.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Roger,

    We understand how important it is to have a clear understanding of how your IRA custodian reports values so we are thrilled that Stuart was extremely helpful to you. Thanks for giving us the opportunity to demonstrate the qualities we believe in - professionalism and being knowledgeable. We always a resource to you so please do not hesitate to contact us if you need anything in the future.

    Profile pic of the author.
    Staff

    Reviewed April 5, 2023

    They do not send a 1099 each year. Then you are responsible for their laxity. Avoid this group. Shotty service. Just stick with a better group. Rmd will be a huge hassle!!! Stay away from them and other IRA groups in gold. They provide no help really.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    I would like to take the time to thank Gordon and the team at Birch Gold Group for their excellent customer service. I was a first time precious metal buyer and they made me feel comfortable every step of the way.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Keith,

    We appreciate you taking the time to voice your experience online with others. It’s important that our customers are comforted every step of the way and we are happy that Gordon and our team provided you with the utmost customer service in order to make you feel that way. We’ll be sure to share this with the team to let them know to keep up the amazing work.

    We wish you all the best and please feel free to call our office if you ever have any questions. Thank you!

    Verified purchase
    Punctuality & SpeedFollow-Through

    Reviewed July 25, 2020

    I hesitated to buy metal forever, but even an idiot would realize that fiat currency is essentially worthless. I was provided with purchase options based on availability. My first purchase arrived on time, the second about six weeks early, and I'm confident that the third will arrive as promised.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Garrett **, thank you for your review! We're happy to hear that you are satisfied with the smooth purchasing process and that we've earned your trust over several of them. We hope to work with you more in the future! Please know that we are always here for anything you need, including to help out with any of these prior purchases.

    Verified purchase
    Staff

    Reviewed July 24, 2020

    I didn't completely understand how buying gold and silver worked, but Jake was awesome to work with and he made my experience very simple and easy to understand. I would definitely recommend Birch Gold to friends and family, especially with this uncertain time.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Ms. Lisa **, we appreciate you taking the time to write about your positive experience with our company. We will be sure to pass your thoughts on to Jake and the rest of the team here. In the future, should you wish to make more purchases or need support with this past one, we are here to be a resource. Please don't hesitate to contact us at any time.

    Verified purchase

    Reviewed July 9, 2020

    100% these are the go-to guys for precious metals. I've bought from them three times now and it has always been a good experience. It's a well-oiled machine over there! I look forward to working with them more in the future. You should ask for Steve.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Garret **, thanks very much for sharing your experience and being such a loyal customer! We look forward to serving you more in the future.

    Verified purchase
    Staff

    Reviewed July 7, 2020

    I bought from the Birch Gold group a few months ago for my IRA. In my opinion, they are an excellent organization, the cream of the crop. Mr. Gordon ** could not have been a nicer person to deal with. He was attentive to my needs and did not let a question go unanswered. I am also grateful for the work of Ms. Susan **. She helped with the rollover process, especially with much of the paperwork that I could not have done on my own. A great team effort all the way around.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Daniel **, thank you for sharing your experience and for the very nice words. We're thrilled to hear that you were so satisfied, and we'll be sure to pass your thoughts on to Gordon and Susan. Please be in touch in the future! We'll be happy to help however we can.

    Verified purchase

    Reviewed July 2, 2020

    100% these are the go-to guys for precious metals. I've bought from them three times now and it has always been a good experience. It's a well-oiled machine over there! I look forward to working with them more in the future. You should ask for Steve.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Dean **, thank you very much for the nice words, it has been a pleasure to serve you over the years. We'll be sure to pass on your thoughts to Steve and the rest of the team. And of course we look forward to helping you more in the future!

    Verified purchase

    Reviewed June 4, 2020

    Birch Gold is an honorable company to work with. We never felt pushed into anything, just given the straight facts. Between our two IRAs and one TSP, there was a lot to consider. They let us choose on our own terms and at our own pace. We owe a debt of gratitude to Jeremy, Rod, and Natalie.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Amar **, thank you for the kind words, we appreciate that very much! We're always happy to know that our customers had the experience that we strive to give them. We'll be sure to pass your thoughts onto the team.

    Customer ServiceStaffTransparencyCommunication

    Reviewed May 27, 2020

    Birch Gold Group has an outstanding customer service team. From the moment I decided to do business with them and called they handled my inquiring like absolute professionals. Kept me updated on a daily basis and beyond that they assisted with all necessary actions. They also have on site market and precious metals experts that helped with my questions regarding my money and what it purchased, which was the most important factor for me. Truly a quality company that prioritizes excellent customer service. I highly recommend doing business with them.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Angel **, we're thrilled to read about how well your experience was with us, thank you for taking the time to do so! Everything that you describe is what we strive to do with each of our customers. Again, thank you, and please be in touch if you ever need anything in the future. We are always here to help!

    Staff

    Reviewed May 26, 2020

    It was a good experience working with this company. They communicated every step of the process and took the time to educate me on the right moves to make. The team was friendly and professional. I would recommend them if you are looking to buy gold or silver.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Jacob **, thank you very much for the review, we are very happy to hear that we made the purchase process a good one for you. And please do know that our service extends beyond this purchase. If you ever have any questions about your purchase, or wish to place any more orders, we are always here to help.

    Customer ServiceSales & MarketingStaff

    Reviewed April 30, 2020

    Tried calling to get some information but sales rep couldn’t explain even the simplest concept. Came across as a slick used car salesman. Perhaps they have a legit business but couldn’t tell that from the rep.

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    Birch Gold Group
    Response from Birch Gold Group

    Mr. Mark **, we apologize for the poor experience that you had with our business, it is definitely not representative of the service that we provide to the lion's share of our customers. As you likely know, we have since left you a voicemail in order to personally apologize. Should you wish to discuss further, you are always welcome to call back into our office. In any case, we have addressed this matter with the representative that you spoke with, and have taken corrective action to ensure that it will not happen again.

    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2020

    My experience with Birch Gold Group was exceptional. They were very helpful in explaining their investment options, and are professionals in providing quick, excellent service. I highly recommend them to anyone who is looking for a safe investment for their future. I specifically invested in a precious metals IRA (gold coins).

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. John **, thank you very much for the kind words, it means a lot to us to know that we could make the experience such a positive one for you. Even though this purchase is complete, please know that we're always here to be a resource for you. If you ever have any questions about your purchase, please don't hesitate to contact us.

    Customer ServiceOnline & AppStaffRates

    Reviewed Feb. 12, 2020

    I was referred to Birch gold by a friend of mine that sent me a link to their website. I filled out the information it asked for and within a few minutes I received a phone call from Sheldon and after a brief q&a session about what I had and what I wanted to do, I felt very comfortable about the options I had and the choices I needed to make. This was my introduction to moving money of any sort on my own and was cautious about the what and where aspects of making this kind of transaction. At no time did I ever feel pressured or swayed one way or another but instead, I was given all the details of my options and asked what I felt would be best for my investment. Everyone I’ve dealt with here has been extremely helpful and very knowledgeable about what they do. I would recommend them to anyone looking to maximize their investment. My experience with them has been first rate from day one.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Torrey **, we thank you for taking the time to share your experience. We're so thrilled to hear that we could make it a good one for you. We'll be sure to pass your thoughts on to Sheldon and the rest of the team.

    Please be in touch in the future. If you ever have any questions about your purchase, we are always here as a resource.

    Staff

    Reviewed Jan. 28, 2020

    In 2018, my husband and I considered the possibility of purchasing/investing in precious metals; however, being novices, we were a little hesitant never having done this before. After reading write-ups/ratings on several different precious-metal companies, we decided to deal with Birch Gold Group. We knew absolutely nothing about what to do, what to purchase, how things work, etc. etc. etc. We were fortunate enough to work with Stuart at BGG, who was extremely knowledgeable and informative. He spent time answering our questions and explaining the process in detail. By the end of our purchase, we actually felt like we knew what we were doing and have since made two additional purchases. We would highly recommend BGG and Stuart to anyone considering investing in precious metals.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Donna **, we're thrilled to hear that we could earn your trust and business. That means the world to us! We'll be sure to pass your kind thoughts on to Stuart and the rest of the team. We hope to be of even more service in the future. You know where to find us!

    Reviewed Jan. 24, 2020

    This was my first time ever dealing/working with Birch GG and it was a wonderful & great experience. They walked me through each step of the process, making clear each step. Great people to work with.

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    Birch Gold Group
    Response from Birch Gold Group

    Mr. George **, thank you very much for the lovely words, we're so pleased to hear that we could provide such a positive experience for you.

    Customer ServicePriceStaff

    Reviewed Dec. 19, 2019

    Birch Gold was the first precious medals team that I could find that made the transfer of an IRA to a precious metals IRA. Shortly after I filled out an online request for more information I was contacted (same day). I was I introduced to Stuart ** a precious metals specialist and we talked for over an hour. I felt as if I was his only client. He was very knowledgeable, answered all of my questions and what I didn’t know about precious metals investment he explained it to me so I could understand it.

    What impressed me most about Stuart is that he did for me what I wanted and not was best for him or his company. There was absolutely no pressure from him at any time to go one way or the other. He even talked to my wife and explained everything to her as she was on the fence with all of this. When it came time to proceed, Stuart turned me over to Natalie ** who specialized in walking me through the online process of transferring my TSP to a precious metals IRA. All through the process, both Stuart and Natalie were a phone call away to answer my questions.

    Finally when it came time to purchase metals, Stuart talked me through the even more detailed effort of which type of and how much of each metal to purchase in order to diversify my portfolio. Stuart also found the best prices of these metals for me. I would recommend Birch Gold to anyone who was thinking of a precious metals IRA. Thanks Stuart and Natalie!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Tom **, thank you very much for your kind words, we're so pleased to hear that we could make your experience a good one. We'll be sure to pass your thoughts on to Stuart and the rest of the team. In the future, should you have any questions about this purchase, please don't hesitate to contact us. We're here to be a resource.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2019

    This was our first time buying gold and we really didn't have much of an idea how to proceed. The folks at Birch Group were great in walking us through our options and deciding on what was a good fit for our budget. The whole process was timely and efficient. Aaron made sure we understood our options and the process and was always available to answer any questions we had. I can't wait to purchase from them again.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Lisa **, we're thrilled to hear that we made your first gold buying experience such a good one! It means a lot to us, and we'll be sure to pass your thoughts on to the team here. We look forward to hearing from you again, whether to buy more or just if you have some questions about this first purchase.

    Customer Service

    Reviewed Nov. 14, 2019

    Quality company, excellent customer service, answered all my questions thoroughly, not too pushy. Found out about Birch Gold Group through YouTube AMTV and Ben Shapiro great advice on what to do and not to do. I feel safe and secure with the future of my investment in their hands.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Mike **, thank you very much for sharing your experience, we're so happy to know that we could make it a good one for you! We hope to be of more assistance in the future, for anything that you may need, even if to just answer some questions about this purchase. Please be in touch.

    Customer ServiceStaff

    Reviewed Nov. 8, 2019

    We are very pleased with staff and purchase. David ** was very informative and knowledgeable and was able to direct us to the purchase that was right for us. Susan **, was extremely patient and helpful with us, in filling out forms and submitting them to the appropriate department. Thank you Birch Gold for your exceptional customer service.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Rolando **, thank you very much for the nice words! We're thrilled to hear that we could make the purchase process so pleasant for you. We'll be sure to share your thoughts with the team, and especially David and Susan. In the future, please know that we're always here as a resource! If you would like to purchase any more precious metals, or if you simply have questions about this order, we're always happy to talk.

    Punctuality & Speed

    Reviewed Nov. 5, 2019

    I had never purchased precious metals before. I researched several companies and decided that the Birch Gold Group would be the best one to go with. I was not wrong. They helped me make informed decisions from beginning to end. After ordering, the shipment arrived quickly and without issue. When I am ready to order again, you better believe that I will go with the Birch Gold Group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello sir, thank you very much for the very nice words, we're thrilled to hear that we could make the process so good for you! When you're ready to order more, please be in touch.

    Customer ServiceStaff

    Reviewed Sept. 23, 2019

    My wife and I had been looking into investing in gold for a while. We did a little research online and were impressed by the many excellent reviews on Birch Gold. After we decided to give The Birch Gold Group a try, they didn't disappoint. The whole process was painless and quite enjoyable. We learned a lot through it all. Their communication skills are outstanding! It was a pleasure discussing the different ways to invest in precious metals with Chris. He was very professional, friendly and patient. Everyone we talked to including Alec and Natalie were extremely helpful. We know The Birch Gold Group will be there whenever we need them and look forward to a long and prosperous relationship.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Tony **, thank you very much for the nice review, we are thrilled that you and your wife are so satisfied with your experience! We will be sure to pass on all of your thoughts to Chris, Alec and Natalie. And we too look forward to a long relationship. Please know that we are always here as a resource to you, to help out with any future transactions or to simply answer any questions that you have. If you ever have a question about your purchase, please don't hesitate to reach out to us.

    Staff

    Reviewed Sept. 19, 2019

    The service I received from the several staff members I spoke with or emailed with at Birch Gold Group was second-to-none. They obviously care so much about customer satisfaction or they would not put such caring, knowledgeable people for us to work with. For getting your old 401k rolled over into a precious metals-based 401k, you can't do better than Birch Gold Group!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Kyle **, we're so happy to hear that your experience working with us was so positive. Thank you for the nice review! We hope that we can be of more service in the future. Should you ever have any questions about your purchase, we're always here to help. You can always feel free to reach back out to us.

    Staff

    Reviewed Sept. 19, 2019

    Natalie and James were extremely helpful guiding me through the transfer of my IRA funds. They are very knowledgeable and were very responsive to any questions that I had. Thanks again Natalie, James and the Birch Group for your effort and expertise. Regards, Frank

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Frank **, thank you very much for the nice review! We're thrilled to hear that your experience was so positive. We hope that we can be of more service in the future. Should you wish to make any more purchases, or if you simply have some questions about this most recent purchase, please be in touch. We are here to help.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 2, 2019

    Birch Gold talks a good game but I would never recommend them for purchasing gold or anything for that matter. The price they quoted me for proof American Gold eagles was $1,747.50 (spot at $1,445) at the same time another dealer quoted $1,661, and a third dealer $1,555.94. These prices were all quoted at the same time. Now it is surely clear why my summary is "Rip Off Artists." I'm only glad I shopped around and did not purchase with Birch.

    In addition, their office FedExed the paperwork in order for me to sign up for a custodian. I don't know where they found the FAX number for my brokerage firm, but the paperwork that they filled out had the wrong number so when the custodian requested funds be transferred to them, the brokerage firm never received it. When I called the broker to ask about the delay, they said they had never received a request. So I was able to get the correct FAX number and give it to the custodian. That was delay #1.

    Birch also told me that my particular brokerage firm would not wire or overnight funds for IRA accounts and that only regular mail was permissible. I did not understand all that but when there were even more delays in getting my money from the broker to the custodian, I discovered that these were the instructions Birch had filled out. So the money was sent by ordinary mail. When I inquired with my broker if this was indeed the case, they said they would have been happy to wire or overnight the funds. So Birch gave incorrect information. This was a huge Delay #2.

    Since I do not regularly do these kind of transactions, I was not sharp enough to pick up on all the inaccuracies. And since I'd decided on a different metal specialist, it took me some time to figure out where the inaccurate information originated, i.e. the incorrect FAX number for my brokerage firm and the incorrect information about mailing instructions. So all in all, Birch Gold caused a huge delay in my transaction and since the price of gold has risen and delayed my purchase, has cost me financially, not just aggravation. I would not recommend Birch Gold to anyone.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Sharon **, we're very sorry to hear that you were not pleased with your experience, as we make it a priority to try as hard as possible to ensure that each of our customers is satisfied – whether or not they end up buying from us. In your case, please know that we acted in good faith and tried to be communicative each step of the way.

    In regards to the quote on the gold coins, while we usually beat our competitors on price, we don't always – it happens in business! (And, just because we weren't able to offer the best price, it certainly doesn't make us "rip off artists", as you stated.) In our industry, prices fluctuate throughout the day due to many factors, such as changes in spot prices, supply and demand, and inventory from our wholesalers. In your case, some combination of these factors made our quote to you higher than what you received from others.

    In regards to the assistance from our IRA department – offered to our customers as a courtesy – we did our best to communicate with you each step of the way in order to provide context for what was going on in your unique case. We truly believe that there are justifiable explanations for everything that you cite. In any case, our actions clearly weren't enough, and for that we apologize.

    If you would like to discuss any further, we'd be happy to do so – you can call us whenever you'd like. But if not, we wish you the best in the future.

    Verified purchase
    Staff

    Reviewed June 12, 2019

    I want everyone I have dealt with at Birch Gold Group that they were so easy to deal with. They were friendly and explained every step that would be taken. I really enjoyed Guy snd Susan. they always checked back with me to make sure I understood every process that was happening. You're a great group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Ms. Nita **, thank you very much for the nice words! We'll be sure to pass on to Guy, Susan and the rest of the team. And please feel free to be in touch in the future! We're always here to answer any questions that you may have.

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 8, 2019

    I rolled over a portion of my 401K to a Precious Metal IRA with Birch Gold Group. The Team at Birch Gold Group made it clear what was to happen and the process was made clear and painless. I had several choices to make and Peter explained each choice clearly echoing many of the choices I had researched my self. I would recommend the Birch Gold Group to anyone interested in owning Precious Metals. The Team was professional, very knowledgeable, and pleasent, not an agressive sales demeanor.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Donald **, thank you for sharing your experience, we're thrilled to hear that we could make it such a good one for you! We hope that we can be of more service in the future, even if just to answer any questions that you may have. Please always feel free to reach out to us, we are here to help.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 30, 2019

    My experience with Birch Gold Group was very enjoyable. They were all very knowledgeable. They helped and guided me through the process and answered all my questions in terms that I could understand. They handled my account in a very professional and timely manner and always stayed in contact with me. I would definitely recommend Birch Gold Group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Corey **, thank you very much for sharing your experience, we're thrilled that we could make it a good one for you. We hope that we can be of more service in the future, please don't hesitate to contact us if you ever need anything or have any questions. We're always here to help however we can.

    Verified purchase

    Reviewed May 22, 2019

    Birch Gold made it easy to transfer my current Ira to their gold IRA. I tried doing it with another firm and all they did was send me all the paperwork to fill out. Birch gold walk me through it all online and made the Investments that I wanted in the precious metals that I wanted. I would highly recommend them for anyone looking to make the change.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Richard **, we're so pleased that we could earn your business and make the experience for you so positive! Thank you for the feedback. We hope that we can be of more service in the future, please don't hesitate to contact us if you ever have any questions.

    Verified purchase

    Reviewed April 23, 2019

    I've heard only good things about Birch Gold Group, and I was brand new to this type of investing when I contacted them. But they took the time to explain the in's and out's of this asset class, and made sure that I was comfortable every step of the way. I'm certainly excited to do business with them for the foreseeable future.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Julian **, thank you so much for the nice review! We're thrilled that we could introduce you to precious metals in a fashion that you were comfortable with. We look forward to being of more service in the future, even if just to answer any questions about your purchase. Please be in touch!

    Verified purchase
    Staff

    Reviewed April 16, 2019

    I recently went through a horrible experience in my marriage. I spoke with several representatives regarding this experience and to a man and a woman, they all sympathized and empathized with me and were all supportive. Supportive in not just words, but I’m actions which to me represented what a great culture Birch Gold has developed within their own company. It dawned on me that this was why I decided to partner with Birch Gold about 2 years ago to secure my financial future. It wasn’t just words, rather, it was ACTION!

    Any other financial institution wouldn’t have paid any attention to my plight, but Birch Gold took an immediate interest in this plight and offered what I now know and always suspected was a human and personal interest in this plight and offered to help me in any way they could. This told me how real and human they are. I was NOT just another account number, but I was a real person to them and I can’t find the words to describe how much that meant to me as a person rather than just another account number. I can not recommend them more highly to anyone considering partnering with them for their financial and personal future. I want to specifically praise Stuart and Natalie and Cynthia for their empathy and support during this time of stress. Thank you, thank you and thank you again for your empathic support. Very sincerely, Martin

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Martin **, we're so happy to hear that we could make this as good an experience as possible for you, and we're thrilled that you found many of our customers to be of specific support. Please know that we're always here for you, so please be in touch if you ever have any questions about your purchase.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2019

    My wife and I wanted to invest in metals and had no idea who to ask. We talked to friends and family with no more information to help. I was watching BEN and He used Birch so I called, they were very informing. I then talked to other Gold Companies and realized Birch Gold Group was to be Trusted with our purchases. We are very pleased and will do business with them again.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Crystaloski, we thank you for sharing your experience, we are so happy to know that we could make it a good one. We hope to hear from you more in the future, even if you just have some questions about this purchase.

    Verified purchase
    Staff

    Reviewed March 28, 2019

    The whole staff was well informed and knew what they were doing. Very helpful and made adding gold and silver to my portfolio a breeze. Thanks Birch Gold Group pleasure doing business with. I would not hesitate to buy more precious metals from this company.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Daniel **, we thank you for the review, we're so happy to know that we made it a good experience for you. Please continue to be in touch!

    Verified purchase
    Staff

    Reviewed March 22, 2019

    This was my first experience purchasing precious metals. Samuel and Brock were the two men who assisted me through the entire process. Both were very well educated in their job and very helpful. As a first timer all my concerns were answered, and I feel confident I made a great investment. They focused on my needs and their advice was oriented around my particular situation. It was all for my benefit. I was taken seriously, treated respectfully, and I honestly enjoyed the whole experience! It was fun to work with them and I learned a lot. You will have no regrets when working with Birch Gold Group. I have no reason to look for a different provider in precious metals. I will always recommend these guys! I will be a future and loyal customer. Thanks Sam and Brock for the experience! You guys rock!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Jared **, we appreciate you taking the time to write this review, we're so happy to have earned it. We will pass your thoughts along to Samuel and Brock. In the future, please be in touch! We're happy to help with any further needs, even if to answer any questions about this most recent purchase.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 7, 2019

    Everything I ordered came in beautifully... My only comment or concern is while the volume of purchases is high...being able to reach my company representative is critical. He was most apologetic for the time delay. Also, I did not receive a tracking number so was completely unaware of when I could expect my delivery. Overall...dealing with this company does produce the desired outcome, and I will be recommending this company to my interested friends.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Ms. Sheila **, we appreciate the kind words and feedback, that means a lot to us, and helps us to improve our service even further. We are taking steps to address the items you cited, but we're thrilled to know that you were still pleased overall. In the future, should you have any questions about your purchase, please don't hesitate to contact us. We will help however we can.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2019

    My experience with the Birch Group was and is a positive experience. Mr. ** and Mr. ** were patient and answered all of my questions and explained my metals allocation purchase. That was very important, since I'm a first time buyer of gold and silver. I recommend the Birch Group and look forward in my association with them.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr. Fernando **, thank you for the nice review, it means so much to us that we could earn your business and make your experience a good one. We thank you for your recommendations, and hope that we can be of more service to you in the future. Please reach out to us for anything, including any questions on your purchase.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    The customer service was excellent. All of the people st Birch made this an easy and enjoyable experience. I would highly recommend them for anyone investing their 401K or protecting their assets with precious metals!! They will walk you through the whole process and answer all your questions with absolutely no pressure.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Jeffrey **, thank you for all the praise, we really appreciate you taking the time. It has been a pleasure to serve you.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 18, 2019

    Phillip ** has always been very knowledgeable, responsive, courteous, and never hurried any of our conversations. He has always very prompt at answering or returning our calls. It is because of the comfort level he gave us that we decided to deal with Birch Gold.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Raul **, thank you very much for the nice words, we appreciate it! We'll be sure to pass along to Phillip. We hope to be of more service in the future, even if just to answer any questions that you may have. Please be in touch.

    Verified purchase
    Staff

    Reviewed Dec. 27, 2018

    It's been a very positive experience. Birch Gold has stayed in touch with me and answered any questions I've had. They've walked me through everything step by step and have been very courteous to me. Thank you Birch Gold Group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Steven, thank you very much for sharing your experience, we're so pleased to hear that we could make it a good one. Moving forward, if you ever have any other questions, please contact us whenever you'd like! We're always happy to answer any questions that you have.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    This was such a smooth transition from my old 401k to metals. The people are so responsive I barely had to lift a finger. Calls were answered usually within minutes of the person you are trying to reach is with another client. Highly recommend using their services.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Pennington, we really appreciate the nice words. More importantly, we're glad to hear that you had such a good and easy experience! It's what we strive for. In the future, should you have any questions about your purchase, we are here to help. Please be in touch.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 3, 2018

    My experience with Birch Gold has been exceptional. The entire staff is very helpful and strive to answer all question put fouth to them. They are polite and informative and patient. I would and have recommended some friends already. I hope to have a long and prosperous relationship with them. Thank you Birch Gold Team.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Tim **, thank you for the nice words, that means a lot to us! We're so happy to hear that we could make the experience a good one for you, and also hope that we can have a long relationship. If you ever have any questions, or if you'd like to make another transaction, please be in touch. We are always here at your service.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2018

    I had an old 401k that I hadn't touched in years. I wasn't sure on how or if I could do anything with it. Fortunately the staff over at Birch was knowledgeable, kept it simple, and got the job done quick. Definitely worth giving them a call!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Sanmiguel, we're very pleased that we could make your experience a pleasant one! We appreciate the recommendation, and hope that we can be of more service to you in the future. If you ever have any questions about your purchase, please give us a call. We are here to help however we can.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 1, 2018

    Being a novice at precious metals for an IRA Roll-over, I tended to procrastinate my decisions in the process. The staff at Birch Gold never pressured me, but they did keep in touch all along the way to answer any questions that I may have had. When I finally did reach a decision, the process was very smooth and without any hard sales pitch.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Touchet, thank you very much for sharing the kind words on your experience -- we're so glad that we could make it a good one. Should you ever require assistance, or have any questions about your IRA, please do not hesitate to call us. We are here to help you!

    Verified purchase
    Staff

    Reviewed Oct. 30, 2018

    I've always been interested in diversifying my portfolio to include precious metals. I heard about Birch Gold on a podcast and so I decided to call for an information kit. Since that time, I have become well informed through my conversations with Birch Gold agents/representatives and they handled setting up my account. My confidence regarding the purchase of precious metals has only increased because of Birch Gold knowledge of the markets. I highly recommend them if you are interested in learning more and eventually purchasing.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Ibarra, thank you very much for sharing your experience with us, we are happy to hear that we could make it a good one. Please know that our knowledge is here as a resource for you whenever you'd like. If you have any questions on the precious metals markets or on your purchase, please don't hesitate to contact us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 19, 2018

    In response to my inquiry, I received a phone call from a representative seeking to understand what I was interested in doing with my investing and why I was looking into gold. Believing he could help me, I was provided materials on the program and told a service rep would contact me soon. Before that call, a customer service person helped me prepare the forms due to a rollover from my retirement account. They took all the info, prepared the forms, and took care of processing them after my signing. The service rep took an hour to really go over my goals, and discuss how the program could meet them through various precious metal purchases. Once my selection was firmed up, I got a confirmation email.

    No one should have to worry about converting some or all of your investments or retirement funds into precious metals. Birch Gold Group carefully walks you through it step by step with competent counseling that also listens carefully for your goals. As you make your decisions, the reps act promptly to get the administrative side accomplished. My whole interaction from initial contact to finalized purchase took only a week, including the funds rollover. I had an excellent experience with the company and would highly recommend Birch Gold Group to anyone looking into precious metals, especially people unfamiliar with these assets and needing trustworthy guidance.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Wes, thank you very much for the kind words and thorough description of your experience. We greatly appreciate it! We're so happy to hear that we could make this experience positive for you, and make you feel confident in your decision. We will be sure to share your thoughts with the team. Please remember, we are always here as a resource for you. Should you ever have any questions about your purchase, or to make additional purchases, please don't hesitate to call us.

    Staff

    Reviewed Oct. 17, 2018

    I was impressed with the information given to me on gold and silver IRAs. Their staff took their time explaining which impressed me the most with rolling over my 401k to a IRA. I look forward to many years of doing business with Birch Gold. I would highly recommend Birch Gold to family and friends for their investments.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Burdi, thank you for taking the time to share your experience, we appreciate it! We're so pleased to hear that we could make it a good one for you. In the future, should you have any questions about the purchase that you just made, or if you'd like to make any further purchases, please don't hesitate to contact us. We are here as a resource for you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 14, 2018

    A great response from the group. They were very professional. I would recommend this group to my friends and coworkers. Have a happy day. Let us make great investment today. I hope silver goes to its high level today. Gold is looking great.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Newborn, we are glad that we could meet your expectations of professionalism, thank you! Should you refer any of your friends or coworkers to us, please ask them to tell us that you sent them. And, of course, we are always here to help you with your purchase.

    Staff

    Reviewed Oct. 14, 2018

    The Birch Gold Group employees do a great job assisting with the conversion of stock market-based IRA accounts to Precious Metal IRAs. I was impressed with the personal, hands-on approach provided each step of the conversion process.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Mr. Turner, thank you for sharing your experience, we appreciate it! We're glad we could live up to your expectations. In the future, should you have any questions about your IRA or the metals in it, please don't hesitate to contact us. We are here as a resource.

    Verified purchase

    Reviewed Oct. 13, 2018

    The Birch Representative was very helpful with explaining the difference between the metals and the different forms the metals come in. He walked me through the process of transferring my traditional IRA into a precious metals IRA from start to finish. The whole transaction was very smooth and painless.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Scarcella, we appreciate the nice words -- we were happy to provide a pleasant experience! Should you need any assistance in the future on your recent purchase or for future ones, please be in touch.

    PriceStaff

    Reviewed Oct. 4, 2018

    Do your due diligence. I wanted a gold IRA during the Obama years as I was concerned with the US dollar. I explained my concerns to the rep. We had a long conversation about this matter and the state of the economy, the US dollar, etc... In the end, the rep convinced me that buying proofs was the best way to go. I now know that purchasing proofs completely contradicted my concerns. They were not concerned with my interest, only their own. I was too trusting with the rep and should have done more research on what I was investing in. I have lost over 50% of my original investment. I would avoid doing business with this company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2018

    I did considerable due diligence before I invested with the Birch Gold group and my working with them has confirmed I made a great choice. The people there really understand customer service. The consultants are knowledgeable and are eager to discuss/answer any questions. I would specifically like to compliment Sheldon **. I have been impressed with his quickness and effort to respond. I have confidence in him. I trust his knowledge and experience. It has been a pleasure discussing current financial affairs with him. I will continue to increase my investments with Birch Gold. Birch Gold and the people I know there receive my highest recommendation.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Andrew, we appreciate the kind words and recommendation, that means a lot to us. We will be sure to pass your thoughts on to Sheldon as well, he'll be very happy to hear how content that you are!

    Please know that we are always here for you. Should you have any questions in the future about your purchase, please don't hesitate to pick up the phone and give us a call. We'll be happy to help!

    Verified purchase

    Reviewed Sept. 22, 2018

    I was impressed with the service I received. I appreciated the advice and recommendations I was given through James ** and Brock. It was a good experience all around and I expect that I will do business with you in the future. Thanks.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Richard, thank you for the nice words, we appreciate it. We will be sure to share with James and Brock. In the future, should you have any questions about your purchase, or if you'd like to do more business, please be in touch.

    Verified purchase
    Staff

    Reviewed Sept. 10, 2018

    Being a first time client I was very apprehensive about venturing into 'unknown' territory (for me) but the gentleman, Richard, that I dealt with was very understanding and informative, answered all my questions, letting me know that there were no 'silly' questions. He made the whole experience pleasant and rewarding, would highly recommend Birch Gold to anyone.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Buxton, thank you for your nice review, we appreciate it! We will be sure to pass your thoughts on to Richard, we're glad that he could put you at ease. We hope to be of more service in the future.

    Verified purchase
    Staff

    Reviewed Aug. 30, 2018

    I just purchased some silver and gold from Birch Gold group. My salesman was very professional and knowledgeable answering all of my questions. I have recommended Birch Gold group to my friends and family. All in all a very pleasurable experience.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Munns, thank you for the kind words on your experience, we appreciate it! We will be sure to pass along to the team. Should you have any questions or need any further assistance with your purchase, please don't hesitate to call or email us. We'd be happy to help.

    Verified purchase

    Reviewed Aug. 28, 2018

    I am very happy with birch service I had talked with chase before and did not like there high pressure sale way love yours Joseph mcneely

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Mcneely, we thank you for your nice words. We hope to be of more service in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2018

    In this case, as it is my first experience with them, or precious metals in this form, I can offer nothing for comparison. Additionally, I can not speak to any returns as of yet, but I'm hopeful for the future. What I can speak to is the easy of setting up the account. The initial purchase. And the customer service. On all these points The Birch Gold Group have exceeded all expectations. In a world where customer service seems like a by gone thing, passed forever to the ages of time, it is quite refreshing to find a company that actually takes care of their customers. In addition to the information package they sent me, they assigned a specialist to help answer any questions BEFORE I even opened an account. This team quickly returned my phone calls, answered any questions I had, and provided any additional information I requested very rapidly.

    Then after I decided to go ahead with a purchase, the service continued in better stride. They continually provided me with updates as to the process and progress begins the scenes, handled all the transfer requirements, and provided constant tracking on the status of the funds location. As a military member with over 21 years of experience, followup is huge. Several times I had it on my calendar to followup on the statuses and before I could even call in they had already contacted me. That is extremely rare. Kinda eery, but much appreciated.

    The purchase of the metals was easy and thorough. The representative contacted me and even though we had several issues to work through at first, entirely due to events on my end, they contacted me every time at our scheduled time. The conversation was very thorough lasting over 40 min, was absolutely no pressure, detailed, and at the end we came up with a strategy that I feel takes my best interest and goals in heart. It definitely wasn't a cookie cutter approach and was very tailored. I would recommend this service and company to anyone looking for this type of investment. If you read all of that and are still here, thanks, and best of luck!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Chad, thank you very much for sharing your experience in such a thorough manner, we greatly appreciate that! We are happy to have given you a good experience, and hope to be of even more service in the future. We are always available to help you in the future, including to answer any questions about your purchase. Please feel free to be in touch whenever you would like.

    Verified purchase
    Staff

    Reviewed Aug. 28, 2018

    This was the best decision I could have made transferring my assets to Birch Gold. I am on heighten awareness when it comes to my money. I ponder over the decision to transfer money from an existing account to Birch Gold. After meeting and talking to David, he eased my uncertainty. He connected me with Tracie who patiently helped me through a very challenging moment. I would not be with Birch Gold had not for the expertise of both David and Tracie. Thank you so much for your knowledge.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Brenda, we appreciate you sharing your experience, and we're so pleased to hear that it was an excellent one. We'll be sure to pass this along to David and Tracie. We hope we can be of further service in the future. And should you ever have any questions about your purchase, please reach out to us -- we'll be happy to help.

    Verified purchase

    Reviewed Aug. 28, 2018

    Not too long ago I had determined I wanted to purchase metals and heard of Birch Gold Group online and decided to reach out. Based on the information I had received, in addition to my desire to obtain some metals, led me to determine I wanted to buy. I was happy with the coordination and sale with Birch Gold Group and will do business again if I ever need more metals.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Joseph, we're happy that you had a good experience. If you're ever ready to buy more, we are here for you. Until then, should you have any questions about your first purchase, please don't hesitate to contact us.

    Verified purchase
    Staff

    Reviewed Aug. 28, 2018

    The transition from existing/traditional investment vehicles to Birch Gold couldn’t have gone smoother. White Glove treatment for sure! Thanks everyone!
    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 20, 2018

    When I first looked into buying Gold and silver I wasn't sure about how it worked or what I needed to do. The people at Birch Gold walk me through all the steps to change my IRA into gold and precious metals. I want to thank them for such a great job and hope that other people would see what needs to be done with their IRA is to protect their money too. Great job at Birch Gold. I really appreciate everything that they've done in the work that they keep on doing for me. They keep me well informed with every move that I need to make. Thanks again with the team at Birch Gold.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello John, we appreciate your kind words! We're happy that we made the process easy for you, and earned your satisfaction.

    In the future, should you have any questions about your account or need any assistance, please don't hesitate to contact us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2018

    From the moment I made contact with the Birch Gold Group I felt comfortable. David ** was very professional, answered all my questions, I could tell that he knew what he was talking about and had facts to back it up with. Natalie ** was very pleasant to talk to and instilled confidence that I was working with a company I can trust. Thank you. I look forward to a great relationship with the Birch Gold Group.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Eglin, thank you very much for sharing your experience, we are so pleased to hear that you are satisfied. We will be sure to pass your sentiments on to the team. In the future, should you ever need anything or have any questions, please don't hesitate to be in touch.

    Verified purchase
    Staff

    Reviewed July 31, 2018

    I recently purchased some gold and silver from Birch gold group, and had the pleasure of working with Sam and Guy. Both gentlemen were friendly and easy to get a hold of, NO HIGH PRESSURE. They walked me through step by step. Everything went just as smoothly as I was told. I am very pleased with my purchase and will buy from them again! Thanks, Sam and Guy.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Jama, thank you for the nice review, we are glad to have earned your trust and that the transaction went smoothly. Should you need anything in the future, or have any questions at all, please don't hesitate to contact us.

    Verified purchase
    Staff

    Reviewed July 14, 2018

    When I began a conversation with Birch Gold Group, they were very informative and knowledgeable, answering my questions and allaying any fears I had about investing in gold and silver. Once I was comfortable moving some accounts into an IRA, they handled everything professionally and the process was very smooth and satisfying.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr Wescott, thank you for the nice review, we greatly appreciate it! We hope to be of more service in the future. Please don't hesitate to reach out to us at any time.

    Verified purchase
    Staff

    Reviewed July 12, 2018

    I was very pleased with my first purchase from Birch Gold. I was taught correct terms to use and the advantages and disadvantages of buying gold and/or silver. I learned pros and cons of coins vs bullion. It was a very positive experience. All the employees I worked with were courteous, professional, and helpful.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Ms. Rittenhouse, thank you very much for sharing your experience. We're so happy to hear that you were pleased. We hope to be of more service in the future!

    Verified purchase
    Staff

    Reviewed July 2, 2018

    All the people I worked with at Birch have been knowledgeable, courteous, and professional. They have treated me a peer and a partner in the process. The rollover went smoothly and I look forward to a long and positive relationship with Birch as I head into my retirement years.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Stock, we appreciate you sharing your experience! In the future, please know that we're always here as a resource and available to answer any questions that you may have, plus help you make any further transactions.

    Verified purchase
    Staff

    Reviewed June 29, 2018

    Throughout the entire transaction of closing out of my IRA to funding my new precious metals IRA the staff was professional, helpful and answered all my questions and concerns. I have already recommended Birch Gold Group to several relatives and friends.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Heather, thank you very much for sharing your experience! We're happy that everything went well. Should you ever have any questions or would like to make any further transactions, please don't hesitate to be in touch.

    Verified purchase
    Staff

    Reviewed June 25, 2018

    I had multiple conversations with Jake over the past year. He understood my desire for protecting my accounts with precious metals. He was courteous and straight-forward honest about the current market and investment suggestions in light of pending volatility coming. I've been very pleased with our current experience with Birch Gold and Jake as a representative.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Mr. Slaathaug, thank you for your nice review, we appreciate that. We'll be sure to pass on your thoughts to the team.

    Verified purchase
    Staff

    Reviewed June 15, 2018

    I was considering converting my IRA to a gold/silver account and was looking for a company that could do that when I found Birch. First I bought a few 90% silver coins that I put away for the future and then the gold IRA. Birch reps were very effective in transactions and very professional in dealing with my bank that held my IRA. They made it happen. Thanks.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Parr, thank you very much for the nice thoughts, we're glad that we could help you out! If you ever have any questions or need anything else, we are always here.

    Verified purchase
    Staff

    Reviewed June 12, 2018

    Lana was very helpful in helping select the best metals for my investment. She was in touch throughout the entire process and made the entire transaction very easy. I would definitely recommend dealing with Birch Gold.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Tom, thank you very much for sharing your experience, we'll be sure to pass along the thoughts to Lana and the rest of the team! If you ever need support or have any questions, please don't hesitate to contact us.

    Verified purchase

    Reviewed June 7, 2018

    Really good! My background was very loud, with me being at work. Rich had to repeat himself often and was easy to understand when I was able to here. Thanks a bunch for putting me in control of my earnings.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Wendoll, thank you very much for the nice words, we will share with Rich! Please let us know if we can be of more service in the future.

    Verified purchase
    Staff

    Reviewed June 6, 2018

    I had been looking into rolling my pension into a SDIRA. I was new to the idea and the process. With the declining state of the Central Banking System and watching other pensions evaporating, I was urgently looking to move mine into something with historical stability. I had tried to set something up with two other organizations, but never really had that 'warm & fuzzy' feeling that I was of importance to them. Having been the customer support manager for the Americas for a tech company, I have a firm belief in how a customer relationship should be created and maintained.

    Thankfully, I found Michael ** and Tracie **, both at BitIRA.com. Tracie did a wonderful job explaining and carrying through with the IRA setup process and Michael proved equally adept with coordinating the fund assets rollover to precious metals (Birch Gold) and cryptocurrencies. I was kept up to date at every step of the way, with clear explanations for and followup throughout the entire transition. These two are people-centric, doing their company and partners proud!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Scott, thank you very much for sharing your experience, we really appreciate it! We're very pleased that we could provide such a good experience. We hope to be of more service in the future -- please be in touch! And of course, should you ever have any questions, don't hesitate to contact us.

    Verified purchase
    Staff

    Reviewed June 5, 2018

    I really had no prior experience purchasing precious metals outside of purchasing 30 silver coins years ago. When I decided to roll over some 401K to precious metals, Birch made the process extremely easy. Not only were they very pleasant to work with but made me feel confident that I had picked the right group because of their knowledge. Thanks Birch for a very swift and efficient transfer of completion.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Gary, thank you for your nice words, we are happy to have made the process a pleasant one for you! Should you have any questions or need any assistance, please don't hesitate to contact us.

    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2018

    I was looking to buy some silver or gold to stash away for a raining day. I thought Gorden was very forthright and I think I got a great deal. The product arrived in a timely manner and was as described. I will buy again in the future.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Bob, thanks for sharing your experience, we're happy to hear that it went well. We'll be sure to pass your thoughts on to Gordon.

    Verified purchase

    Reviewed May 29, 2018

    Jake explanation of what type of silver to buy and places where the silver could be stored at. Along with telling me that with a computer or laptop I could go online and check the status of the silver I have in Storage.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Joseph, thanks for the nice review! We hope to be of more service in the future. Should you ever have any questions, please don't hesitate to contact us.

    Verified purchase
    PriceGold Quality

    Reviewed May 27, 2018

    Half ounce American Eagle Gold Proof - I was apprised of the product in a previous purchase and kept it in mind for gifts to my grandchildren. My younger grandchildren have plenty of toys and the older grandchildren are difficult to buy for on their birthdays. Giving them gold would teach them a valuable lesson in saving and investing, while retaining and increasing value over time. Purchasing proofs would allow them to examine the coins without damaging them. The minimum purchase at the Birch Gold Group required that I purchase a number of coins at one time rather than one at a time; however, they retain their value and potentially would increase in value and I have five grandchildren.

    Purchasing them locally proved difficult. They were not carried in inventory and the vendors showed little interest in ordering the coins. Two of the birthdays were rapidly approaching and I needed to have the purchase and shipping of the coins expedited. After explaining my situation to the Specialist assigned to me, funds were transferred, the order placed and the shipment arrived in a short amount of time. The coins arrived in individual containers suitable for gift giving. The coins were in perfect condition with certification of their quality. I am hoping to continue this practice and expect that acquiring their own "wealth" at a young age will make them feel special.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Russell, we're pleased to hear that your experience was good, and hope that your grandchildren enjoy the coins!

    Verified purchase

    Reviewed May 25, 2018

    I did not feel rushed or pressured into my choices for investment and I was well informed through every step of the process. It took several weeks to get my old IRA to release my funds for transfer to Birch, but once that was completed, Birch made the rest of the process smooth and seamless. Birch checked in with periodically through the process to keep me apprised of progress; enough frequency without being too intrusive.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Brian, thank you for sharing your experience, we are pleased that you were happy with how it went! Should you have any questions in the future, please be in touch.

    Verified purchase
    Staff

    Reviewed May 25, 2018

    I first contacted your company reference information about purchasing gold and silver for investment and trade information. I spoke with your representative, James **. He was informative and provided me with the needed information I was looking for, and as a result, I contacted him to make some purchases over several months. At this time I have been happy with my purchases and will purchase again. James ** was professional and a great contact source, and I would not hesitate to make my purchases through him again.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello sir, thank you very much for sharing your experience, we appreciate that! If and when you're ready to make further purchases, we look forward to being of service.

    Verified purchase

    Reviewed May 19, 2018

    Everyone I spoke with at the Birch Gold Group was Polite and Professional, The advice Recommended was clear and simply explained, The IRA was easy to Transfer To Silver. The Birch Group was always happy to walk me through the experience if I had questions.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thank you very much for sharing your experience, we appreciate that! We are glad to hear that we made the process easy for you.

    Reviewed April 6, 2018

    Birch Gold was a good company to work with. I came to them several months ago about purchasing some American Gold Eagles, and over the course of the past few months we've discussed which other coins to purchase and also some other metals. The other week we finalized the purchase and then just the other day I received the package at my house. Was a smooth, easy experience.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Robin, thank you very much for your review! We're glad that we could be of service and that you received your coins.

    Verified purchase
    Staff

    Reviewed March 21, 2018

    Definitely 5 stars to Birch Gold Group. Everyone there is very knowledgeable, friendly and patient. I spoke to a few other companies and it was night and day. I completed my purchase the other week and just received my metals. A very good all around experience, and a professional organization.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Koby, thanks very much for the nice feedback, we appreciate it! Please be in touch should you like to make any further purchases.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2018

    The people at Birch Gold are excellent to work with. I had been following them for some time and reading there newsletter, which I found very useful. It took me a while to become fully comfortable but eventually I gave them a call to discuss more and decided to move forward. Sam was a very good person to work with. He explained everything in a lot of detail. Thanks very much! Susan was so nice to work with as well. Couldn't be happier. Thanks to everyone there.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Darren, thank you very much for the nice words, we greatly appreciate it. We'll be sure to pass on to the team.

    Customer ServicePrice

    Reviewed March 1, 2018

    Extremely UNHELPFUL, especially dealing with Phillip **. Don't know about just selling/buying Gold or Silver, but when it comes to using them for an IRA - DON'T. Whomever you use for an IRA, they are suppose to represent you, not their company. They have a fiduciary responsibility to work for you. Birch Gold does NOT do that. At Birch Gold they looked at my account as their piggy bank. Mr. ** REFUSED to answer my questions in writing, except for the first time, and in that letter he out & outlied to me, stating that the value my Silver Canadian Twin Maple Leaf Coins were listed on my IRA account was inaccurate because the listing did not include the Premium the coins would draw when sold. I repeatedly asked where I could find this premium, all to no avail.

    So I called another reputable buyer/seller today, and the quote I received was barely over the quote for 2 oz of Silver. No premium. But, for originally selling (they like to say "exchanging") these coins to me, Birch Gold made a profit of 42.40%. Their motto is "Our Experience Is Your Advantage," but that is patently false. They call you up, unsolicited, and tell you that a part of your portfolio is not performing well and you should sell ("exchange") that part of your portfolio for Silver Canadian Twin Maple Leaf Coins as it will be better for your IRA. Turns out they have the exclusive right to sell the Twin Maple Leaf Coins (google it), so they can charge a 40% sales commission. Maybe that is why they say there is a premium on the coins. If you are thinking of starting a Precious Metals IRA look for someone else!

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    Verified purchase
    Staff

    Reviewed Jan. 8, 2018

    Big thanks to the guys at Birch for their work in helping me with my gold IRA. All were helpful across the board, especially Jack. Very nice guy, and very eager to make sure I was comfortable with the whole process. I'd highly recommend these guys for anyone considering a gold IRA.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Darren, thank you very much, we appreciate the nice words. We hope to be of further help in the future.

    Verified purchase
    Staff

    Reviewed Dec. 11, 2017

    The people at Birch get 5 stars from me for excellent and attentive service. I worked with them for several weeks on my IRA conversion and was very satisfied with the process, from start to end. Special thanks to Sam for being so patient, I know that I asked a lot of questions and didn't always make the fastest decisions! Overall, an excellent experience.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Brad, thank you for the nice review, we're glad to have made the process easy for you. Hope to be of further help in the future.

    Verified purchase
    Staff

    Reviewed Nov. 17, 2017

    Knowledgeable staff, easy to work with, very friendly -- 5 stars! Thank you to Birch for making everything really easy. They took the time to explain the process, and were patient when my old IRA was a pain to work with. I don't know if I would have had the patience to deal with those other guys. But Susan was really great, and finally after a few weeks everything is complete. Happy to be done!

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    Birch Gold Group
    Response from Birch Gold Group

    Hey Bryan, thank you for the nice review! We will share with the team, and especially with Susan.

    Verified purchase
    Staff

    Reviewed Nov. 14, 2017

    Very pleased with my experience. For the past few years I've been thinking about buying gold for some of my IRA. I had been talking to a few companies but was never ready to make the move. Finally a few months ago I decided it was time. After talking to the companies a bit more, I settled on Birch. I was most comfortable talking to them. Once we started the process, it was very smooth, they communicated each step of the way. A few weeks ago they told me that my coins had arrived at the depository. All is in order. Would highly recommend these guys.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Naja, thanks so much for sharing your experience! We're happy to hear that we were able to make the process easy for you. We're here if you'd ever like anything else in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 18, 2017

    I never dealt with precious metals before so naturally I had a few concerns. Luckily I had Stuart ** to guide me through the process. Stuart was very patient to all my questions and very informative. Great rates and great customer service. That is what I was looking for and that is what I got.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Eliahu, thank you very much for your nice words! We're happy to hear that we could help put you at ease throughout the process, and will be sure to pass along to Stuart. If we can be of service in the future, please don't hesitate to reach back out to us.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2017

    I was pretty nervous when I went to buy gold with a company because I had heard some negative stories out there. But the Birch Gold Group was extremely easy to work with, very reputable folks, made me feel good about what I was doing. Glad I bought with them! if you're thinking of buying, you should strongly consider them. I'm glad that I did. Thank you.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thanks very much for your review, it means a lot to us that we could earn your trust. We hope to be of help in the future.

    Verified purchase
    Staff

    Reviewed Oct. 10, 2017

    Thanks to Guy at Birch Gold Group for helping me buy gold for my IRA. This was something that had been on my mind for a while but never got around to pulling the trigger. Guy was very helpful, all along the way. I knew most of what I wanted to do and how it was done but he helped me in the areas that I was not as sure about. He also connected me with Natalie, who helped to get my IRA funds from Fidelity to the new company for gold. Thanks very much to her as well, she was very nice to work with!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Diane, thank you very much for the review! We love the feedback, and will be sure to share your appreciation with everyone here. Hope to be in touch in the future!

    Verified purchase

    Reviewed Oct. 6, 2017

    I used Birch Gold to buy silver for my retirement account and was very pleased with the transaction. Jay helped me understand all of my options and was patient. I had a lot of questions but he did not seem to mind. Now that it's all complete I can say that it was pleasant to work with them. If I want to buy more in the future I'll be sure to go through them.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thank you very much for the nice review! We're pleased to hear that you were satisfied with how the process went, and look forward to being of more service in the future. Please be in touch.

    Verified purchase
    Staff

    Reviewed Sept. 22, 2017

    Changing 401K to Gold and Silver - My experience with Birch Gold was the best experience I have ever had with a company. All the people I that I worked with were so professional and had the best manners. They made my change so worry-free and made me feel comfortable with the decision that I made. I would highly recommend Birch Gold Group to anyone wanting to save money. Thanks.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Glynda, we thank you for the kind words! It's heartening for us to hear that we put you at comfort during the process. That's the type of service that we strive for.

    Verified purchase
    Staff

    Reviewed Sept. 7, 2017

    Birch Gold was a very good company to work with. I've bought some silver in the past, and found them when I started to look into options for buying some silver for my IRA. I did my research, and they stood out for me above other companies. Once I started to speak to them, it was clear why. They are very easy to work with, very efficient, and know exactly what they are doing. Susan was also very helpful in getting my IRA set up for the silver.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Cindy, thanks very much for your review! Happy to hear that we stood out after doing your due diligence. We'll be sure to share with the office, and especially Susan.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 4, 2017

    When I first started to talk to the Birch Gold company, I wasn't sure what I wanted to do. Did I really want to buy gold with my IRA? What kind of gold could I even do? I contacted them when I saw an ad, but was pretty hesitant at first. After speaking with the team there, it was clear to me that this was something that I needed to do! Nick was very informative, as was Jake. I also really appreciated the help that I got from Natalie. She helped move my IRA to the new custodian -- I guess it wasn't the easiest thing for her to do, the custodian gave her some trouble. But, now that everything is set, I'm super happy to have some gold, and very thankful to everyone at Birch.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thank you very much for your review, we're glad to help you feel comfortable with the process. We'll pass on word to Nick, Jake and Natalie, they'll all be happy to hear how pleased you are!

    Verified purchase
    Staff

    Reviewed Sept. 1, 2017

    I want to highly recommend the Birch Gold Group -- what a great company filled with nice people!! I began to speak to them a few months ago. It took me some time to fully come around on the idea of putting gold and silver in my IRA, but they were completely patient with me -- no pushy tactics or anything like that. It was pretty refreshing! A few weeks ago we finished setting up my new IRA and bought the gold and silver to be placed into them. It seemed like there was a lot of work that went into it, but they did just about all of it. I couldn't be happier with how the process went. Plus, I'm so happy to have real gold and silver now in my IRA!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thank you so much for the nice words! What you've described is exactly the type of experience we want our customers to have, so we're happy to hear that we delivered.

    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    Birch Gold is a fine company to work with, I would tell others to strongly consider them before buying gold from anyone. I found them online a few weeks ago. As someone who has bought gold in the past, I knew what to look for and what I wanted. After contacting them and speaking to Phil, I felt very comfortable with them. I already have the coins in my possession and couldn't be more thrilled! I'll probably just be buying gold from these guys in the future.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Carlson, we appreciate the nice words and will pass the note along to Phil as well. We look forward to being of more service in the future.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 17, 2017

    I would recommend Birch Gold Group to anyone, so long as you are absolutely certain that you're ready to put precious metals in your IRA. Don't call them if you just want information, unless you don't mind getting follow-up sales calls. Once you are definitely working with them, though, they stand out as professional and quite responsive. They also will work with you to get the best price possible on the open market, even to the point of departure from their own standard procurement methods. BGG is a fine example of a vigorous American company.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Dana, thank you for your review, we appreciate the kudos. If we can help any more in the future, please let us know.

    Verified purchase
    Staff

    Reviewed Aug. 14, 2017

    These guys are really good to work with. I heard about them on the radio and called in to learn more. I didn't understand anything about a gold IRA at first, but after Steve explained everything to me, it was a pretty easy decision. Especially because they take care of so much of it on their end. There wasn't much that I needed to do, beyond giving some approvals along the way. I really valued not having to do much of the work, and I bet many other people feel the same way. They are a solid company and I would definitely work with them more in the future.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Janet, thank you for taking the time to share your experience, we're so happy to hear that you were pleased. We will pass your note on to Steve as well. Thanks!

    Verified purchase
    Staff

    Reviewed Aug. 9, 2017

    Want to send my thanks to the people at Birch Gold Group for being so fantastic to work with!! Everyone at the company was very professional and courteous, and also patient with me. After all, it took me several months to finally make up my mind!! And now that I did, I am very pleased. They are a true class organization. Thanks guys.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Jane, thank you for your nice review! Don't worry about however long it took you to decide, it's important that you make your decision on your own time and as you're comfortable. Best of luck!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    Stuart it's only been since yesterday that I've put my trust in you with my investment. Again I would like to Thank You for your professional persistence and patience in getting me to realize the benefits of investing in Gold & Silver. I am very busy with my business and have been thinking on investing in Gold & Silver for some time. But I never had enough time to research for myself until you Stuart started calling me. I felt that you really cared about me and not just a quick dollar. Stuart you are very Knowledgeable & Personable in what you do for us people that have no time for anything else but work. I know that you must be a great Asset to the Birch Gold Group hopefully they appreciate a good person like yourself.

    FYI You don't know how hard it was to wire 40K to someone I've only talked to over the phone to invest in something I know nothing about. I've been in business since 1984 and good honest people are hard to find in this day and age. Meeting people like yourself (even over the phone) puts a smile on my face and helps me put faith back in mankind. It's my pleasure Stuart in taking my time today to sit down and commend you on a great job that you are doing. Well Done! Keep in touch my friend.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Worke, thank you very much for the glowing review! We have already let Stuart know, and he was of course quite happy to hear how satisfied you were with the entire process. Should you need anything from us in the future, please don't hesitate to reach out.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2017

    First let me say that this was my first purchase of physical metals (gold and silver). From the first person to answer the phone to finally dealing with Stuart ** I was impressed with the courtesy, professionalism, and knowledge. Especially the patience since I was a first-time buyer. I would definitely recommend Birch Group to everyone and I already have to two of my closest friends. Great relationship started! Thank you.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Kim, thank you very much for sharing your positive experience! We're especially happy to hear that we have earned your trust for you to recommend others to us. We hope to be of more help in the future!

    Verified purchase

    Reviewed July 12, 2017

    I want to give a positive review to the Birch company. I didn't know a lot about what I wanted to do or how to do it, but thankfully they took most of the work and helped me convert my IRA to a new type that allowed me to put gold and silver into it. This did not seem like the easiest process, but fortunately they did most of the work. Natalie helped out quite a bit with this process. And Guy was there to keep things moving too. It didn't happen overnight, but we continued to make progress, and now I can happily say that my IRA is in this new account, with real gold and silver, stored in Delaware. It is very exciting to think about!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thanks very much for the nice words! We'll be sure that we pass your thanks along to the team, including Natalie and Guy. They'll be happy to hear that.

    Verified purchase
    Staff

    Reviewed July 10, 2017

    Hey guys thanks very much for the excellent service. Appreciate everyone's efforts, especially Sam and Emely. You are a great organization, made things easy for me from the first time we spoke. Look forward to making more purchases and will definitely send others to you too.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Marie, we're so thankful for the nice words! And, we'll certainly pass along word to Sam and Emely. Please be in touch in the future.

    Verified purchase
    Punctuality & Speed

    Reviewed July 4, 2017

    This is a good company, I had no problems with any part of my purchase. I knew what I wanted to buy and the person I spoke to, Sam ** made it fast and easy. I just got my American Eagles the other day, just as ordered.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi Mr. Gibson, we appreciate the 5 star review, and hope to be of further service in the future. Best wishes!

    Verified purchase
    Staff

    Reviewed June 29, 2017

    It was a very easy experience to work with Birch Gold. From the first time that I spoke to them to making my purchase, everything went smoothly. They are very courteous and took their time to explain how the whole process works. I spoke to another company and it was like night and day between them and Birch Gold. I'm glad that I found them and chose to work with them on my IRA. Thanks very much to everyone there.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Thanks very much for the nice review! We're glad that we came out on top versus the other company and could earn your business. We hope to do so again in the future.

    Verified purchase
    Staff

    Reviewed June 27, 2017

    What a great group of folks at the Birch Gold Group! I came into this whole thing without much of an idea of what I wanted to do -- I just knew that I had to do SOMETHING! Well, they helped me through the whole thing, from beginning to end. What coins made sense for me in my situation, why some were better than others, what I should be looking for, some of the big things, some of the little things. It was a lot to take in, but they made it pretty easy, even for someone like myself. Now that I have my coins, it feels so great. I really want to thank all of them for their support throughout this process. And if you're reading this and thinking about buying gold, I'd highly recommend that you contact the Birch Gold Group!

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Thank you very much for sharing your experience, we're glad that you're so happy with how it all went! Please continue to be in touch, we would love to be a resource for any future needs.

    Verified purchase
    Staff

    Reviewed June 24, 2017

    In years past, I have had dealings with other rare metal dealer and I expected the same or similar treatment with this first order. I was thrilled beyond words with the professionalism and honest attitude and caring expressed by each of the individuals I dealt with during this transaction. Delivery was much faster than I had been told to expect, the order was fill 100% accurate. Without doubt, I will be referring people to the Birch Gold Group.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi sir, we're thrilled that you were so satisfied with your experience, and that you were happy enough to refer others to us. Please be in touch in the future if we can help out in any other fashion.

    Verified purchase
    Staff

    Reviewed June 21, 2017

    The people at Birch were a pleasure to work with. They made the process to rollover my IRA really simple, not much hassle on my part. Thanks to the team of people over there. Professional organization. I am more than happy to recommend these guys!

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    Birch Gold Group
    Response from Birch Gold Group

    Hi Crista, thanks very much for your feedback, we appreciate it! We hope we can help you more in the future -- please be in touch.

    Verified purchase

    Reviewed June 16, 2017

    I want to commend Birch Gold for making it really simple to buy gold. For several years now I've seen ads on TV about buying and I knew that it was something that I should do for myself too. But something was always stopping me! Finally I contacted Birch and talked to them about it. They made it very easy, which was great because I was unsure about the whole process. First, I talked to David about my options, which he explained in a lot of detail. After a few weeks of communication, we settled on the coins and the amount. After that, I sent them the money and just the other day the shipment arrived at my house! Thanks again to all.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello, thank you very much for sharing your positive experience, we're happy to hear that it met your expectations. We'll be sure to pass your thoughts on to David as well, we're sure that he'll be happy to hear how satisfied you were with the process.

    Verified purchase
    Staff

    Reviewed June 11, 2017

    I received and reviewed a packet from Jeff quite some time ago. Health issues prevented me from making a decision. He patiently emailed me and helped with info. Were it not for his patient interaction I wouldn't have gone with Birch Gold Group.

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    Birch Gold Group
    Response from Birch Gold Group

    Hi sir, we thank you for your nice thoughts on your experience, and are happy to hear that we were able to help. We wish you the best of luck in the future! Please know that we are always here to help with any additional needs.

    Verified purchase
    Staff

    Reviewed June 9, 2017

    The first thing I want to emphasize is that with Birch Gold Group I have found patience rather than pressure! My initial contact with Birch Gold Group was with Stuart **. From the beginning and going forward I have found him to be very professional, thoughtful, informative and of course patient. Most of my contact has been with Stuart, but any contact with others associated with Birch Gold Group has also been very professional and helpful. I believe that anyone researching precious metals would benefit from the characteristics I have emphasized above.

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    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Wilson, we thank you for the nice words! Happy to hear that you were so satisfied with your experience and felt at ease. We'll be sure to pass your thoughts on to Stuart, he will be happy to hear that.

    Please be in touch in the future if you need any further assistance!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2017

    Before I contacted Birch Gold, I knew that I wanted to buy some gold for my IRA but didn't know the first thing about it. I went to their website and got a copy of their info on how it all works. I also spoke with Sheldon who was really helpful in explaining in more detail. I want to thank him a lot. I had a lot of questions but he took the time to answer them all and didn't rush me. I had also talked to another company that had the exact opposite approach, so this was welcome. After I definitely decided to move my IRA, Susan in the Birch Gold IRA department helped me through the process. Glad she was there, because I know that I could not have done it on my own. All in all it was a good experience, so I would definitely tell other people to use the Birch Gold company.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello sir, we are delighted to hear your feedback! Thank you for sharing. We will certainly pass on your note to Sheldon and Susan, we're sure that they will be happy to know this as well.

    If you ever need assistance, have questions or would like to place another purchase, please don't hesitate to contact us -- we'll be sure to help however we can.

    Verified purchase

    Reviewed May 31, 2017

    My experience was great. Nick and Stewart provided me with the information I needed to make decisions about how one invest in gold and silver. The information I received made me feel that they were concerned with my need and to help me make a good decision about investing in gold and silver. I would highly recommend them to others.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Thank you very much for sharing your positive experience! We'll be sure to share your nice words with Nick and Stu.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2017

    All the people I dealt with were very helpful, knowledgeable and professional. They all took time to thoroughly explain everything and answer all my questions and concerns and very helpful educating me on the buying process. I will recommend them to others. Most of all since I have never purchased precious metals they earned my trust, and that was very important to me. Thanks for all the help.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello sir, we are glad to hear that we could make the process pleasant for you, and that we earned your trust. Just as it was important to you, it is to us! We hope to help more in the future.

    Verified purchase
    Punctuality & Speed

    Reviewed May 31, 2017

    Birch Gold was a great company to work with. I first contacted them to receive some free information about gold, and it was promptly sent to me. After talking more about the different types of gold with Jack and Mark, I chose the American Eagles. Just a few days after placing my order, I received them at my home exactly as I expected. The delivery was prompt and their service was top class.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hi sir, thank you for sharing your experience. We're glad that it went so well for you. We'll pass on your nice words to Jack and Mark. Should you wish to make more purchases in the future, we'd love to be of service.

    Verified purchase
    Staff

    Reviewed May 24, 2017

    I'm very much happy with the service that I received from the Birch Gold Group company. I knew that I wanted to buy from someone, but not being very experienced with precious metals buying, I was very nervous about who to buy from and what I should buy. Everyone there was great -- thank you very much.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Mr Richards, thanks for your nice words! We always strive to make our customers feel as comfortable as possible and are happy to see that we did this for you. We're always here to help, so if you have any questions in the future or would like to make another purchase, please feel free to reach out to us.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 12, 2017

    Being new to buying gold I was grateful to find people with the time and patience to answer all of my questions. I had a few conversations with Sheldon before I was comfortable enough to decide to move my 401k into gold. I appreciate the fact that they let me go at my own pace and the information I received was very objective. I'm glad I made the move and I am very happy with the results. Birch Gold will be my company of choice in the future as well.

    Thanks for your vote!
    Birch Gold Group
    Response from Birch Gold Group

    Hello Mr. Evans, thank you very much for the kind words! We are pleased to hear that you had such a positive experience, and that you plan on purchasing from us more in the future. We will be sure to pass on your thoughts to Sheldon as well.

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    Birch Gold Group Company Information

    Company Name:
    Birch Gold Group
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    309 Court Ave, Suite 809
    City:
    Des Moines
    State/Province:
    IA
    Postal Code:
    50309
    Country:
    United States
    Fax:
    (800) 965-3620
    Website:
    www.birchgold.com