Birch Gold Group Reviews

Hi Cheryl,

It’s an honor to know you chose us for your first precious metals experience. It’s so nice to hear our team’s friendly, educational approach helped you feel confident and empowered to make informed decisions at your own pace! Call us if you have any questions or if you’re looking to continue your precious metals journey.

Hi Susan,

Thank you for sharing your experience! We’re so glad you decided to explore precious metals and that our team made the process easy and seamless from start to finish. We believe an educational approach is key to giving you confidence in your decisions, and we’re glad that helped you choose which metals were best for you. Please feel free to give us a call anytime if you need anything!

Hi, Shirley!

Thank you for your kind words and for being a valued customer over the years. We’re grateful for your continued trust and support. It’s wonderful to hear that our team’s knowledge and friendly approach have made a lasting impression. We strive to make every interaction helpful, informative, and comfortable.

We truly appreciate your recommendation to your family and friends and look forward to continuing to assist you whenever you need us.

Hello, Mr. Damiani,

Thank you for taking the time to share your feedback with us. We always strive to respond to every inquiry in a timely manner, and we certainly wouldn’t intentionally overlook anyone trying to purchase with us.

After review, our records indicate that we contacted you on 10/28 and 11/3 but we were unable to leave a voicemail, so we followed up by email in hopes of connecting with you. Unfortunately, we never heard back from you. While we aim to reach everyone, we are also respectful of people’s schedules and refrain from calling repeatedly without a response.

We value your interest in Birch Gold Group and would love the opportunity to connect with you. Please let me know if you are still in the fact-finding stages of purchasing gold and silver and we’d be happy to help you.

We appreciate the opportunity to respond and clarify the concerns raised in this review. As we do with all customers, we disclosed pricing, explained how Ms. Lori’s IRA custodian would report values, and went over product options with her before she made a purchase. Ms. Lori appears to be using identical language provided by a competitor. We believe the competitor is coaching customers to complain with the intent to damage Birch Gold’s reputation and in the hope that customers will liquidate their metals and repurchase with them.

By way of example, below are current retail listings relative to spot price found in just a few minutes of a basic web search. In no way does this indicate premium.

• 2023 American Eagle One Ounce Silver Proof Coin (U.S. Mint) — retail listing above spot can exceed 100% (example observed: ~124.20%).

Regarding the claim about the liquidation of metals, this statement is misleading at best. When a customer requests to sell their precious metals, we contact wholesalers and obtain buyback prices and present the highest buyback price to the customer. We don’t control buyback prices, nor do we profit from these transactions. We have no financial incentive whatsoever to shortchange customers. All these details have been clearly communicated to Ms. Lori. Additionally, it’s important to note that Birch cannot (indeed, no one can) purchase metals from the wholesaler at the offered wholesale buyback price. Bids are always lower than ask pricing. If it were possible to purchase at bid, we would happily use this price as the basis for our cost.

Finally, we provide information and education to help customers make informed decisions based on their own goals, preferences, and interests. We don’t promote or pressure customers toward any specific product. Instead, customers make their own decisions after they have all the information they need. We strongly encourage all customers to conduct their own research, compare product types (bullion vs. fixed mintage), and ensure their goals align with any purchase before making a final decision.

We offer customers the opportunity to review specific transactions and purchases with us at any time to provide continuous transparency and clear communication, as we have done with Ms. Lori.

Ms. Drewry’s claim is 100% false. We take untrue accusations seriously and these inaccuracies must be addressed. Additionally, we are surprised to see Ms. Drewry’s review, as we we’ve been in direct communication with her and have been addressing her concerns. 

Birch Gold Group discloses pricing and product information multiple times, both verbally and in writing to ensure the information is clearly and transparently explained.  First, we communicated pricing through the Transaction Agreement that Ms. Drewry signed. This Transaction Agreement also has definitions and illustrative examples to support customer understanding. Secondly, pricing was restated and verbally confirmed by Ms. Drewry on a recorded line prior to finalizing the purchase.

Ms. Drewry was not “steered” into buying any product. All precious metals selections are made by the customer. In Ms. Drewry’s case, after we educated her on the options available, she took the night to review, and the next day she requested certain metals and was specifically adamant about purchasing U.S. Mint Proof products. 

Ms. Drewry’s claims of a profit exceeding 100% is false and based on an inaccurate narrative that our profit is the difference between spot price and the price a customer pays. We’ve previously disclosed our profit with her and as she’s already aware, it was well below the 100% and 368% she claims in this review. On the day she purchased the 1oz Silver American Eagle Proof, our cost was $86.32 and Ms. Drewry purchased it for $107.80, which is a 19.99% spread. Our pricing is currently lower than the United States Mint's. Today, the spot price for silver is $73.19 but the United States Mint is selling the same product, a 1oz Silver American Eagle Proof, for $173 which is 136% above spot price. However, this does not mean the United States Mint’s profit is 136% because precious metals have their own costs associated with it. This has been explained verbally and in writing multiple times to Ms. Drewry, however, the false accusations have continued. 

With respect to IRA eligibility, this is not a sales tactic that Birch Gold Group uses for specific IRA products we offer, as all our IRA products meet the IRS eligibility requirements. As with any asset, market dynamics and product performance can vary over time, however, those fluctuations do not substantiate Ms. Drewry’s allegations. 

We welcome the opportunity to continue our discussions with Ms. Drewry to address and clarify any remaining misunderstandings. Ms. Drewry, we look forward to you returning our calls or emails.

Hi, Tammy!

Thank you for your thoughtful review. We’re glad to hear that our team was helpful, courteous, and able to provide clear, thorough answers throughout your experience. Making sure customers fully understand the process and feel confident in their decisions is very important to us. It’s great to know that level of support came through in your interactions.

We truly appreciate your recommendation and your trust in Birch Gold Group. We're here for you if you need anything from us!

Hi, Patricia!

Thank you for sharing your experience. We’re glad to hear that our team was informative, patient, and efficient throughout the process. It’s great to know you felt well supported, that everything was clearly explained, and that the process moved forward smoothly without delays. Providing a professional, straightforward experience is very important to us.

We truly appreciate your kind words and are grateful for the opportunity to work with you. We look forward to assisting you again whenever you’re ready.

Hi, Robert!

Thank you for sharing your experience and for trusting Birch Gold Group with your IRA over the years. We’re glad to hear that the transfer process was smooth and that everything was handled properly from start to finish. It’s great to know that you feel confident in your decision and that your investment continues to meet your expectations. Helping customers navigate the process and feel secure in their choices is very important to us.

We truly appreciate your recommendation and your continued trust in Birch Gold Group. Please don’t hesitate to reach out if we can assist you in any way going forward.