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Birch Gold Group

Birch Gold Group
Overall Satisfaction Rating 4.84/5
  • 5 stars
    107
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    3
Based on 114 ratings

Founded in 2003 and headquartered out of Burbank, California, Birch Gold Group prides itself on educating its customers to help them diversify their savings, including within a retirement account. Its team of professionals has years of experience in the industry, and includes an in-house IRA Department as well as dozens of Precious Metal Specialists. Throughout the years, the company has helped thousands of Americans move their IRA, 401(k) and other tax-advantaged retirement accounts out of stocks, bonds and mutual funds and into IRAs backed by physical gold and silver. It's for this reason that they pride themselves on being the Precious Metal IRA Specialists. Learn how to better protect your savings today by visiting BirchGold.com or calling one of their dedicated professionals.

Gold and other precious metal IRAs are an investment and carry risk. Consumers should be alert to claims that customers can make a lot of money in these or any investment with little risk. As with any investment, you can lose money and past performance is not a guarantee of future performance results. Consumers should also obtain a clear understanding of the fees associated with any investment before agreeing to invest.

Birch Gold Group Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 7, 2020

I bought from the Birch Gold group a few months ago for my IRA. In my opinion, they are an excellent organization, the cream of the crop. Mr. Gordon ** could not have been a nicer person to deal with. He was attentive to my needs and did not let a question go unanswered. I am also grateful for the work of Ms. Susan **. She helped with the rollover process, especially with much of the paperwork that I could not have done on my own. A great team effort all the way around.

Birch Gold Group response

Mr. Daniel **, thank you for sharing your experience and for the very nice words. We're thrilled to hear that you were so satisfied, and we'll be sure to pass your thoughts on to Gordon and Susan. Please be in touch in the future! We'll be happy to help however we can.

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: May 27, 2020

    Birch Gold Group has an outstanding customer service team. From the moment I decided to do business with them and called they handled my inquiring like absolute professionals. Kept me updated on a daily basis and beyond that they assisted with all necessary actions. They also have on site market and precious metals experts that helped with my questions regarding my money and what it purchased, which was the most important factor for me. Truly a quality company that prioritizes excellent customer service. I highly recommend doing business with them.

    Birch Gold Group response

    Hello Ms. Angel **, we're thrilled to read about how well your experience was with us, thank you for taking the time to do so! Everything that you describe is what we strive to do with each of our customers. Again, thank you, and please be in touch if you ever need anything in the future. We are always here to help!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 12, 2020

    I was referred to Birch gold by a friend of mine that sent me a link to their website. I filled out the information it asked for and within a few minutes I received a phone call from Sheldon and after a brief q&a session about what I had and what I wanted to do, I felt very comfortable about the options I had and the choices I needed to make. This was my introduction to moving money of any sort on my own and was cautious about the what and where aspects of making this kind of transaction. At no time did I ever feel pressured or swayed one way or another but instead, I was given all the details of my options and asked what I felt would be best for my investment. Everyone I’ve dealt with here has been extremely helpful and very knowledgeable about what they do. I would recommend them to anyone looking to maximize their investment. My experience with them has been first rate from day one.

    Birch Gold Group response

    Hello Mr. Torrey **, we thank you for taking the time to share your experience. We're so thrilled to hear that we could make it a good one for you. We'll be sure to pass your thoughts on to Sheldon and the rest of the team.

    Please be in touch in the future. If you ever have any questions about your purchase, we are always here as a resource.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 19, 2019

    Birch Gold was the first precious medals team that I could find that made the transfer of an IRA to a precious metals IRA. Shortly after I filled out an online request for more information I was contacted (same day). I was I introduced to Stuart ** a precious metals specialist and we talked for over an hour. I felt as if I was his only client. He was very knowledgeable, answered all of my questions and what I didn’t know about precious metals investment he explained it to me so I could understand it.

    What impressed me most about Stuart is that he did for me what I wanted and not was best for him or his company. There was absolutely no pressure from him at any time to go one way or the other. He even talked to my wife and explained everything to her as she was on the fence with all of this. When it came time to proceed, Stuart turned me over to Natalie ** who specialized in walking me through the online process of transferring my TSP to a precious metals IRA. All through the process, both Stuart and Natalie were a phone call away to answer my questions.

    Finally when it came time to purchase metals, Stuart talked me through the even more detailed effort of which type of and how much of each metal to purchase in order to diversify my portfolio. Stuart also found the best prices of these metals for me. I would recommend Birch Gold to anyone who was thinking of a precious metals IRA. Thanks Stuart and Natalie!

    Birch Gold Group response

    Mr. Tom **, thank you very much for your kind words, we're so pleased to hear that we could make your experience a good one. We'll be sure to pass your thoughts on to Stuart and the rest of the team. In the future, should you have any questions about this purchase, please don't hesitate to contact us. We're here to be a resource.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2019

    This was our first time buying gold and we really didn't have much of an idea how to proceed. The folks at Birch Group were great in walking us through our options and deciding on what was a good fit for our budget. The whole process was timely and efficient. Aaron made sure we understood our options and the process and was always available to answer any questions we had. I can't wait to purchase from them again.

    Birch Gold Group response

    Hello Ms. Lisa **, we're thrilled to hear that we made your first gold buying experience such a good one! It means a lot to us, and we'll be sure to pass your thoughts on to the team here. We look forward to hearing from you again, whether to buy more or just if you have some questions about this first purchase.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 27, 2020

    I would like to take the time to thank Gordon and the team at Birch Gold Group for their excellent customer service. I was a first time precious metal buyer and they made me feel comfortable every step of the way.

    Birch Gold Group response

    Hi Keith,

    We appreciate you taking the time to voice your experience online with others. It’s important that our customers are comforted every step of the way and we are happy that Gordon and our team provided you with the utmost customer service in order to make you feel that way. We’ll be sure to share this with the team to let them know to keep up the amazing work.

    We wish you all the best and please feel free to call our office if you ever have any questions. Thank you!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 25, 2020

    I hesitated to buy metal forever, but even an idiot would realize that fiat currency is essentially worthless. I was provided with purchase options based on availability. My first purchase arrived on time, the second about six weeks early, and I'm confident that the third will arrive as promised.

    Birch Gold Group response

    Mr. Garrett **, thank you for your review! We're happy to hear that you are satisfied with the smooth purchasing process and that we've earned your trust over several of them. We hope to work with you more in the future! Please know that we are always here for anything you need, including to help out with any of these prior purchases.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 24, 2020

    I didn't completely understand how buying gold and silver worked, but Jake was awesome to work with and he made my experience very simple and easy to understand. I would definitely recommend Birch Gold to friends and family, especially with this uncertain time.

    Birch Gold Group response

    Ms. Lisa **, we appreciate you taking the time to write about your positive experience with our company. We will be sure to pass your thoughts on to Jake and the rest of the team here. In the future, should you wish to make more purchases or need support with this past one, we are here to be a resource. Please don't hesitate to contact us at any time.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 9, 2020

    100% these are the go-to guys for precious metals. I've bought from them three times now and it has always been a good experience. It's a well-oiled machine over there! I look forward to working with them more in the future. You should ask for Steve.

    Birch Gold Group response

    Mr. Garret **, thanks very much for sharing your experience and being such a loyal customer! We look forward to serving you more in the future.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2020

    100% these are the go-to guys for precious metals. I've bought from them three times now and it has always been a good experience. It's a well-oiled machine over there! I look forward to working with them more in the future. You should ask for Steve.

    Birch Gold Group response

    Mr. Dean **, thank you very much for the nice words, it has been a pleasure to serve you over the years. We'll be sure to pass on your thoughts to Steve and the rest of the team. And of course we look forward to helping you more in the future!

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    Birch Gold Group Company Information

    Company Name:
    Birch Gold Group
    Company Type:
    Private
    Year Founded:
    2003
    Address:
    3500 W. Olive Ave., Suite 730
    City:
    Burbank
    State/Province:
    CA
    Postal Code:
    91505
    Country:
    United States
    Phone:
    (800) 355-2116
    Fax:
    (800) 965-3620
    Website:
    www.birchgold.com