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Bayview Loan Servicing
Overall Satisfaction Rating
1.00/5
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    33
Based on 33 ratings submitted in the last year
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    Bayview Loan Servicing

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    183 Bayview Loan Servicing Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
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    Verified Reviewer
    Original review: March 4, 2019

    Stop the sale of my home on March 5th 2019. Place a (retainer) on my account for my home and that your company correct your mistakes. Reinstate my regular modification. The sale of my home would have been illegal done by Bayview!! Because I have been contacting your company on numerous occasions to get my mortgage intact also for your company to fully reinstate my modification to correct amount of $387.20 my regular payment on my documents before paying up my loan back In July 2018. Your company was given a total of $7173.69 after being told by Bayview. Which was agreed upon after, all was layout that starting August 2018 my regular payment and modification was reinstated back to $387.20 because my mortgage was on track.

    But soon as the payment statement came Bayview came with a bogus layout saying I needed to pay August 01, 2018 $917,85. Principal $106.25, interest $122.69, escrow taxes $158.26, regular payment $387.20, total fees & charges, unpaid past payments $530.65 total $917.85. Fraudulent fees coming from Bayview because all late fees & past due was included in the $7173.69 bringing my account current as of July 2018 and that I start paying my regular payment in August 2018 which was actually agreed on start paying Sept 2018. This is all documented on record. I feel like my home and account is being targeted in a form of retaliation/discrimination because after talking to Mr. ** on October 02, 1028 could not even explained why the $917,85 amount came from along with a young lady he transferred to right after telling him my problem with my account.

    Talking to Mrs. Clarissa/Sandra ** the same day she could not give me a reason for the payment and promised someone would call me back which I never received a call about the payment I feel fraudulent on your company behalf. She claimed at the time $1703.25 which was bogus August, September, October then she claimed a bad checks was why my mortgage was that amount and that lies because all that was included in the payment $7171.69. Then Mrs. Clarissa/Sandra ** claimed it came from August 2015 bad checks and that is a lie. I never sent bad checks and also all my fees was paid in the amount $7173.69 July 2018. Feel like Bayview Loan been illegal applying false fees to people account then illegally taking homes that is very bad illegal practices.

    Not aware I recorded the conversation on October 2, 2018 ** (call time 26:21 min) with Mr. ** & Mrs. Clarissa/Sandra **. Unaware I recorded my conversation with them for my own protection also so this can be handled legally because I was told long as I am involved in the recording it was legal. I been contacting them since that fraudulent amount was applied to my account. New York Mellon owner Of Bayview Loan Servicing need suited.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2019

    This Bayview Loan Servicing company unnecessarily report late payments when loan is in good standing. The strange thing is that they omit to notify the customer. Not a good business ethic. Also when you make the monthly payment through their website you don't get a confirmation email that you made the payment although the email is required and not an option to process the payment. Never had a company this incompetent in servicing loans.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2019

    This company took over my loan from CitiFinancial. At first they were okay, even went above and beyond to do a loan modification for me. However, when the modification was done, they were still taking out my old loan payment! So when I called to get it corrected to the new lower amount, that went great. The mess came when I called to have the excess amounts from 2 of the old higher payment refunded to me, which was on January 31, I was told that it has been sitting in management's hands for release. Well I called back on Feb. 15, 2019 to be told that check had NEVER been cut and was given assurance that it would be FedEx overnight and I would have the check Tuesday. Well guess what, Tuesday came and went...NO CHECK. So I called back today to be told that it was still waiting to be cut. BEYOND PISSED. I am grateful of the loan modification because it did help me greatly but I will be so glad when I pay this company completely off!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 10, 2019

    My Loan was sold to Bayview Loan Servicing in 2017. In January 2019 I sold my house and my realtor was needing a payoff amount so I called Bayview. After calling several times they finally gave us a payoff amount on January 17TH that was $326 dollars higher than what my payoff was on their website. Bayview said it was a fee to keep the payoff amount the same until February 1ST. Bayview was charging $20.11 in interest per day through February 1st. My house closed on January 18th so I called and never got an answer if I was getting any kind of refund since the house closed on January 18th. I also disputed their payoff amount which was over $6000 more than it should have been.

    I faxed Bayview a copy of the amortization schedule and then they finally sent me a response saying it was because payments need to be processed by the 15TH of each month. I was set up on auto pay and the payment was set to be processed, and received by them on the due date of the 15th of each month. I am being penalized over $6000 because Bayview was not processing my payment on the 15th. I also never received any communication from Bayview about these penalties or a need to change my autopay set up. I did not choose to finance my house through them, my loan was sold to them.

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    4 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 6, 2019

    The Lady I was helping had borrowed $10,000.00 which turned into $19,6--.00 when done. She died after paying for some 12 years, she wanted me to have the house. When I found the loan, I contacted Bayview about it to find out the payoff, the woman finally told me an amount, she asked why I wanted it and I told her Lola had died and she told me they did not want it paid off and hung up. I sent in a cashier's check for the amount she said and then got a copy of the check after 90 days to verify they got it or not, they did so I proceeded to get the family to send deed showing it was transferred to me with copies of the front and back of the check stipulating what it was for (paying off the loan in their own papers. It was called a short sale.)

    A few months later a default of loan was sent to Lola and I called trying to find out what happened and they told me they never got the check. I sent them copies of it and silence then a notice of sale was sent for December. It did not come up for sale, then another notice came up for Feb. and they sold it. Now I'm out two years of taxes, my payoff and the work I have done, all they can say is, "Tough luck." I should have made the payments on time.

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    3 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 4, 2019

    We were denied for a loan modification, we appealed and never heard from them regarding the appeal. Every time we called no one called back. They ended up foreclosing on our home. We did get a lawyer to help with this but even then Bayview did not return their calls!! If you have them as your loan servicer run for the hills. They are the worst!! If there is a class action suit I am all in.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 4, 2019

    This company is a joke - my mother had her mortgage here and she is now passed away - house was up for short sale before she passed away -- had 2 buyers they drug their feet, buyers pulled out now we have another buyer and cant get anyone to call back or email regarding the status. They are ready to pull their offer. Frankly, I don't care if it sells or not. I am not out anything. So flipping frustrated, I am trying to do right so they can recover some of their money back. But if they don't want to help, why should I put forth any more effort.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 4, 2019

    I was with Chase Mortgage and fell 3 months behind. Was playing catch up with Chase when I was informed that my mortgage was sold to Bayview. Never heard of them. Never received a goodbye or hello letter. Chase refused to take my payment. After finally getting someone from Bayview to give me the information, I began making my payments to them. They don't cash your checks for about 20 days for some reason (which I suspect is a way to apply some sort of fee). I keep getting letters from them stating that they are going to accelerate the past payments from Chase, yet, I can never get anyone on the phone to try to work this out. I'm willing to pay additional each month to catch up those previous payments but no one seems to be able to help or discuss. I will state that I've never missed a payment with them since they purchased my mortgage from Chase.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 17, 2019

    Our loan was sold to Bayview Loan Servicing and immediately the problems began. Forced to purchase flood insurance although not in a flood zone. Purchased flood insurance and provided proof of said insurance and then was told, when I could finally get someone to speak to me, that I had to prove that I had actually PAID for the flood insurance. How would I have a policy if I had not paid for it!??? Told them I had ALREADY sent proof of payment the day I purchased the policy, not to mention the actual declarations page states "paid in full" right on the policy. Are you kidding me!?? I am praying that my loan will be bought or sold again so that I do not have to deal with these people again. This review is forcing me to choose a star to rate. I would have preferred zero stars but that was not an option.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 15, 2019

    I was a Citi financial customer until my loan got bought out by Bayview. Two weeks before my final payment they sent a letter stopping my auto pay. Called to pay and now they won't take over the phone.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2018

    I too was a Citibank mortgage customer until the 11th hour of a loan modification request and, without notice the mortgage was sold to Bayview Loan Servicing. I received a generic letter stating I owed them money, I waited several weeks for a response and finally learned of this mortgage sale to them from Citi. From day one of this transfer, Bayview has lacked any reasonable response to a loan modification and sends a 'package' with instruction for a refinance application.

    Once the package is returned, several months pass in which Bayview requests additional information such as a small business tax form from IRS, etc. Sad that Bayview didn't include these document requests initially or, are they stalling the loan modification process. I recently found out that Bayview is really a mortgage company but rather a 'debt collection agency'. Citibank should be investigated and include Bayview as part of that investigation. Bayview seems to be likened to the Denny's Restaurant, a place you don't plan to go to but a place you wind up at.

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    11 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 5, 2018

    My grandfather had a loan originally with CitiFinancial. They sold the loan to Bayview and it has been the worst experience ever! They are not helpful and at all! I wish that I can get some answers as to how to get a short sale to sell the house. I live in NC and I have moved my grandmother here with me so no one was going to be in the house. The agent first told me that she could not talk to me because I wasn't on the loan. I explained that he had passed away and I have been making payments. She still refused to talk to me. I called back and got a different agent who told me that there was nothing that they could do to help me, I would just have to pay the loan and then sell the house. These practices are absolutely unethical and these people need to be put out of business!!!

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 27, 2018

    The absolute worst company I have ever had to deal with. They are holding my insurance money from two hail storms that hit my house in June and August and are making it almost impossible to get my money to pay the contractors who are fixing my house. Based on the other reviews I have read this company needs a class action lawsuit filed against it. I will be reporting them to any and all agencies I can. STAY AWAY FROM THIS COMPANY!!!

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2018

    I closed on my condo and paid off my loan with Bayview Loan Servicing in April, 2018. I received a letter from Bayview in May of 2018 that the account was paid in full. October 9, 2018, I received an e-mail notice from Transunion and Experian that Bayview Loan Servicing is reporting me past due. The incorrect delinquent payment report was removed after I filed complaints with the Better Business Bureau and Consumer Financial Protection Bureau, however, Bayview continues to report it again after it was previously cleared up. There is no one at Bayview Loan Servicing that has been able to solve this. I have escalated and spoken with managers, etc. THEY STILL CONTINUE TO TELL ME TO FAX A COPY OF THE INCORRECT REPORTING FROM THE CREDIT BUREAUS SO THEY CAN FIX IT, AGAIN!

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 30, 2018

    This group foreclosed on my home even after successfully completing a 3 month trial loan modification program. The fact is, they coerced me to enroll in the program to begin with. I only owed $35,000 on a home valued at $225,000. They took advantage of a senior citizen they felt confident could be done. I have learned the property was auctioned off to highest bidder for $113,000. That was Chattahoochee Investments LLC who evicted from the home I had custom built 22 years ago. As a 76 year old senior citizen, I now am homeless.

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 5, 2018

    Like everyone else it like they start your loan over after you get behind and shove you into modification... Something thing needs to be done. We all need some help. I got into it through Citi finance. Which way do we go? Do we all need lawyers or what?

    29 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 28, 2018

    There needs to be a class action lawsuit against this company. They are trying to add money to our mortgage after Chase sold us after 1.5 missed payments. They tell different stories every time we call. We are going to look into a lawyer. They added an escrow account for insurance we already had, so we now have two homeowner policies. They continually send notices they are going to send us to foreclosure even though the mortgage portion is current. Even though requested information was sent to them for validation, they say we are still in the rears. Isn't there anyone that can make these thieves stop? They are unethical and should be put out of business.

    48 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 19, 2018

    22 years in my home and not late one time, I fell behind 3 months. JP Morgan Chase set up a repayment plan. I made the first payment June 2018. July 2nd they sold my mortgage to Bayview... Bayview knows nothing about the Chase repayment plan. No money has been applied which shows me further behind. The money is held in "unapplied" funds. Is this even legal?? Chase tells me Bayview should have been given the repayment plan. Bayview tells me they didn't get it and to wait and check back. Rest assured... it is now August 17th. I'm afraid to send $2500 anywhere... help me. Thanks so Much. I own two homes... Scared to death.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2018

    I just read some of the reviews from Bayview Loan. I thought it was just me but I feel Citi Fin and Bayview or in something my loan for Citi was 89000. In 2003 now Bayview has it and stopped my draft and now was foreclosure. Balance still 89000. How is that. One thing I can promise is I have already paid $187.000.00. They ain't getting my home standing. Lol just a joke. :-)

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 10, 2018

    Where do I start! Same thing. Our previous mortgage company sold us to BVL. We had automatic withdrawal on May of this year, they stopped the withdrawal on our payment. We called. Their system was down. They never contact us! My husband called. His contact person is Kenneth **. He was very rude telling my husband to stop calling him, he was not in charge of our account. His name was always been on the statements and my husband has always called him and no problem. That's when everything started.

    June statement read we owed $20,412.89, July $21,604.06. Our bank statements shows different. All our checks have cleared! They are not posting payments. I have a company that checks when someone is checking my credit. The credit report shows I am behind on my payments. Just today we hired an Attorney regarding this matter. There should be a Law. They need to let the consumer know when they are selling our account to another mortgage company.

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    24 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: July 12, 2018

    WORST COMPANY EVER!!!! Our home loan was transferred to them from Chase. Payments were not accredited correctly showing we were behind when we were not. It took 3 months for the account to even show up with Bayview. In the meantime, I was told to send payments to them with the Chase acct number on it. I have spent the last several months working on a different issue to get the deed transferred and no one knew how to do it.

    I asked for a supervisor only to have the male employees who answered the phone refuse to send me to a supervisor as it was not a supervisor call (Btw these employees hindered the process more because they didn't know wth they were doing). I finally got a female employee and she said no problem. She did get me in touch with a supervisor and per my request gave me one point of contact. If I could give this company zero stars I would. When we get our next home and if our mortgage is EVER transferred to this company again, I will refinance just to get away from them!

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    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 25, 2018

    Bayview is the worst loan service I have dealt with. They have failed to pay my county taxes out of my Escrow Account. I received one statement in May showing it was paradise, then in June my statement showed it was returned back. When I call them about why my taxes was not paid, they gave me a excuse that the check was cancel because it was not cash in 90 days. I can count very well, May until June is not 90 days. If my Taxes are not paid right away I am going to sue them and report them to every Agency that governs them. Something is not right with this company.

    19 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: June 2, 2018

    My mom passed away and willed me her house. She had a mortgage at Chase that she was behind in that was transferred to Bayview. The company reached out to me and said they were offering a loan modification. I accepted, sent in the documents they requested, Mom's Will and death certificate. I made the 3 trial payments and a 4th payment. They sent me documents that were made out to my mom, a deceased person. When I called my rep Marsha ** said to cross her name out and initial it, so I did and had all copies notarized. Then I got the runaround and said it will be finalized but to keep on making payments.

    When I tried to make my 5th payment they said they would not accept it. I said that I did everything you told me to do. Then Marsha ** told me that I have to do an assumption first and that this should have happened at the beginning which was never told to me. But now they said the only choice is an assumption or a short sale. I am not going to do an assumption because that would be me assuming the loan "As Is", and a mortgage on my credit file behind 12 months. Who in their right mind would do that?

    I would have never done anything like this, I feel all this company did was string me along for 6-7 months with its only intention to extort money from me by making promises to keep my mom's house after trial payments when they never intended. I talked to Marsha ** numerous times and all she said was the escalation team was going to reach out to me, well that was for 3 weeks in a row. The last time was, "Her manager" was going to. Still nothing. Marsha ** said that Bayview should have never taken any money from me, and I would probably get a refund, approx $6,300.00. This has caused a lot of emotional stress as I am a middle-aged man with a heart issue. This is also the house I grew up in. All this company did is take my hard earned money from me, lied to me dozens of times. If there is a class action lawsuit please contact me, **.

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    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 26, 2018

    I applied for a loan modification. I submitted all the required documents. All of the communication has been done with me making the calls. I last spoke with the the person taking care of the modification in April of this year. He assured me that was all he needed and ask me to fax the same information to their underwriter. I did. He says he would call with the update. He never called. I call Bayview. I was assigned someone new. This person just told me yesterday he didn't find the documents and want me to start the process all over. This does not sound right. He can get the information from the underwriter. If anyone want proceed with a class action lawsuit please contact me at **.

    58 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 15, 2018

    I have been sending in more money than my mortgage payment actually should be. Only to find out that they have not been applying the extra money at all. Really need some help here. Can there be a class action suit filed against them?

    51 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 7, 2018

    In late March 2018, I received notice from Chase that my deceased brother's mortgage was being taken over by Bayview Loan Servicing and that I'd be hearing from Bayview. I tried calling Chase on April 3 to find out why the loan was no longer with Chase, but they said it had been transferred, and didn't have information. They suggested I call Bayview, which I did. Bayview said they didn't have any information, probably because the loan hadn't completely transferred over yet. They said they couldn't look it up under the Chase account number, or my brother's information, but I would be receiving paperwork with the new Bayview account number shortly.

    Once I received the paperwork I called Bayview again. This time I was told that they couldn't talk to me until I had authorization to speak on my brother's behalf. The estate is in probate, as my brother died suddenly and left no will. Immediately after the probate hearing on 4/23, I called Bayview yet again. This time I was told that I needed to fax the Letter of Administration and Death certificate to their office. I was given a fax number. We tried that fax number every day for over a week, and got an error message every time.

    Finally I called the customer service number again, and after twenty minutes of being shuffled around through various menus and hold messages, all taking me back to the main menu, I finally reached a live person. I told him my story, and he asked for the fax number I was using. "Oh no," he said, "that's not the right number!" He proceeded to give me a new fax number, which worked, and told me that it takes 24-48 hours for the information to be uploaded into the system. Since it was Thursday morning, he told me to call Friday afternoon, or better yet, Saturday. I asked him if they would be open on Saturday, and he assured me that they were. I looked at the customer service information on the mortgage statement, and was shocked to find that they do, indeed, list Saturday hours.

    I called on Saturday, and over the course of about two hours was transferred by automated system to this exchange, which told me to please wait, only to be greeted by "Nancy" the automated greeter, who encouraged me to push 0 to speak to a colleague, which I did, and which then took me back to the main menu again. After far too many tries, which did nothing but infuriate me, I finally for a left a message asking for a callback on Monday. I also visited their website, which lists totally different business hours than are given on the mortgage statements.

    By Monday afternoon, I still had not received a callback, and it was nearing the 5 pm. EST that is touted on their outgoing messages, despite their statement stating hours of M-F 8 a.m. to 9 p.m. ET and Saturday 8-5 ET. I called and spoke with Solange, who told me that she couldn't find the authorizing letters in the system. She asked me what fax number I used, and I told her the number given to me by Rafael. "Oh NO!" she says, "That's not the right number! It's..." and she gave me the number that I'd tried unsuccessfully to reach for a week.

    At this point, I'm ready to blow, and I told her the situation. She said it was impossible to talk to me about the mortgage because they didn't have authorization. I told her I just want to make a payment plan to avoid foreclosure on the house. She said I can make a payment, she'd be happy to do that for me. Okay! Now we're getting somewhere. NO! Unless it's the full amount, they can't take a partial payment from me because I'm not authorized on the account. BUT I AM!

    At this point she tells me I can email the documents to a loss mitigation department, and I did, and I also emailed them to Customer Service. I am about to go looking for the CEO's information and contact him or her, but I think I might just try my Congressperson. Judging from the complaints listed here, this is standard operation for this company, and it's shameful, if not downright unethical.

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    28 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 25, 2018

    Bayview had contacted me with a loan modification to pay mortgage, promising that it would not affect a short sale of the property. The short sale amount was approved by Bayview, indicating the bottom dollar that they would accept. When I finally got a buyer for the home, Bayview had denied the short sale on the basis that the payments on the loan were up to date. Thus in Bayview's opinion I was able to afford the loan, regardless that the market value of the property was much less than the principle that was owed. I keep calling Bayview and they put you on hold when they recognize your phone number and hang up after 10 minutes. I've called every number they list, with the same results. I would like start a class action suit based on fraudulent practices and I need everyone's help if you can assist in any way. Thank you!

    62 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 5, 2018

    Paying off my mortgage has been a nightmare. With a balance of .25 (yes, twenty five cents) BAYVIEW claimed my final payment BOUNCED and assessed a $20 fee... (My bank Guarantees no payment was submitted and it certainly would not have bounced). Furthermore, NOW, Bayview's online payment site will not accept any payments on my account. They put the account in the hands of a "foreclosure counselor". (This payment isnt actually due until tomorrow.) Thus, being that Bayview will not allow me to make this payment, I have to hire a Lawyer, and pay this payment (25 cents) through the court tomorrow, just to cover my ass from whatever scheme Bayview is trying to pull.

    49 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2018

    They will do everything they can to not help. They won't tell you things you ask for. They can't even show you your payment record without an official request, and then it takes weeks to get if you even get it. Their online site is completely useless. They stink.

    35 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 3, 2018

    I wouldn't give this company any stars BUT it doesn't allow for that. This company SUCKS! First I never signed a contract with this company but yet they now own my loan! Second, the numerous attempts to reconcile my acct with this company has failed miserably. I can't even begin to tell you just how many times I had to call this company to set up a recurring payment plan but for some reason this would always fall through and I'd find myself right back to square one calling them the following month to set it up again! I filed bankruptcy and our house was included and we never reaffirmed the home loan. However, we stayed in the house making the monthly payments.

    This company took over our loan and from the beginning couldn't seem to get their head out of their ** long enough to get the process right. Now, many months later, after I've had enough and absolutely just have given up they are sending threatening letters telling me they're going to foreclose on the property if I don't pay the entire loan amount. Seriously, at this point they can just SHOVE IT UP THEIR REARS! Something MUST be done about these sort of companies, this is theft, not a penny of the monthly payments that I managed to pay since 2010 has lowered the amount of the loan. It's ludicrous that this company and the previous company has literally stolen money and yet are still in business. I agree with another that made comment. This is exactly why people destroy properties before they exit. I mean after all why not?! Might as well take what they can, right?

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    29 people found this review helpful
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    Bayview Loan Servicing Company Information

    Company Name:
    Bayview Loan Servicing
    Website:
    www.bayviewloanservicing.com
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