Community Loan Servicing Reviews

Stop calling me! Called from different numbers. Block the numbers and they still call. When I ask how they got my cell number phone number they give a different answer. It is getting really like harassment. Never contacted them or anyone for a loan.

Back on May 14th, 2024 I was notified by Equifax and Transunion that my credit score dropped 39 points because Community Loan Serving reported to them that I was 150 days late in May, June and July of 2018 but ironically I was not with CLS, I was with Bayview Loan and these three payments were my three trail payments of a loan modification I was in the middle of with Bayview Loan and I have a confirmation # that I paid all three well in advance of their due date, so I’d love to know where my money went? In October of 2019 my loan was transferred from Bayview Loan to BofA and I have been with them ever since with an excellent payment history. Needless to say I am beyond disappointed and taking further action and getting a lawyer.

We were sent a notice that about updating our insurance. We emailed the information in, got a reply the email was invalid from the letter we received, searched the site. Came up with another email, sent the information in, left numerous messages for our direct contact Ramses, never got a call back. Sent numerous emails from their Submit Here form. No reply back. Their phone number extensions go nowhere and consistently disconnect the line. Now they are charging us an insane amount for coverage we already have! We even tried calling the insurance claim number in Michigan...Sorry this number doesn't exist! This company is a mess. Maybe now I'll get a reply.

Thank you for the quick resolution to the issues.

Update Ms. Cheryl ** helped me send the check as soon as I sent her an email, thank you so much.

Worst servicing provider.. I need it my password reset.. You have to call their customer service. To my surprise I press every single option and tell me that they are not available but but in every single department it keeps telling me to call Neil? I even try to reach someone in the Spanish department and it the machine tell me that Neil is unavailable. Is Neil the only person that runs that servicing company...I understand to start small but for something so serious as my mortgage I would like to have a choice to speak to more than one person.

Thank you for the prompt resolution to this issue. Our family appreciates you for your help.

Community Loan takes long to answer my call or return my call. They send letters out stating that we need to reach out to them as soon as possible. If not, we can lose our home but when we called, they never answered. We did emails, but they never really respond. We have to wait on the line for hours. Sometimes, the phone just drops. We finally got someone and it was very brief. We tried to get ahold of them again and it was the same thing.

The customer service people were friendly. But I just got a bill in the mail that's $2,000 more than what we had discussed. I asked if there were going to be any additional fees I needed to be aware of so I could prep for that payment. I was told that there would just be a monthly payment. Now, I'm sitting with a bill that's a whole lot more than what they quoted me. That's a little bit unnerving. Other than that, the terms are fair. They just need to be more detailed when giving explanations so that people are fully prepared for payments that are coming their way.

This is one of the worst servicing companies I have ever worked with. I work as a commercial lender and also invest my personal money into real estate, so have a lot of experience with loan servicing. Community Loan Servicing may be one of the worst servicers I have seen, and I have worked with some fairly bad ones. They failed to pay my flood insurance after I repeatedly called them for over 2 months. They kept telling me that the insurance premium was paid, and I believed them the first 2 calls. Then after following up with the insurance company they kept reiterating that the premium had NOT been paid by Community Loan Servicing. Therefore, I kept calling Community Loan Servicing to ask for a proof of payment. Again they said they would send me the proof of payment right away, but it never showed up.

Community Loan Servicing’s service was good but I always had difficulty logging in to the website. I had a dream I'd be able to log in without trouble and I never have. But the people were very good. The reps did their best. How long the process takes depend on the cases and transferring me to different places. But it’s within a reasonable time.

My experience with Community Loan Servicing has been fine.

I've had a good experience with Community Loan Servicing. I was going through a modification and right in the middle of my modification was when Community took over. We finished that up then we went right into pandemic, which worked out in my favor. They've been nothing but kind. I wanted to write the president a note saying how generous they were as a single person trying to make all these ends meet. The problem with me was in my condo, they also hit us up with a $12,000 special assessment. When I started here, they were 200 to 500, and now they're almost 800. It happened the same time between not working and getting that hit up. It worked out in my favor because Community Loan Servicing was so kind about me putting my mortgage on the back end.

I purchased a 4th house for a rental before my wife and I went on our church mission. For the past 10 years my mortgages were on auto pay with additional money going to principal. Which is why I could go on a mission early, I had 3 debt-free rental properties. Since this was a new loan it was not paid off before leaving on mission. We once again were on auto pay, the loan was sold to Community Loan Servicing. Everything including autopay was supposed to stay, (nothing would change). Wrong, the auto pay fell off and their crappy service would NOT allow me to put it back on auto pay. So my payment was late, the first thing they did was ding my credit. I wrote a letter and even called customer service, NOPE the lady was even rude and almost proud about the fact they ding my credit. 10 years no late mortgage payment until Community Loan Servicing. I would actually MORE money to change who serviced my loan at this point.

It's been good so far with the reps. The only hiccup was that they didn't get my flood insurance transferred over, so I hope they didn't charge me.

I have been on forbearance because of the pandemic and now that I'm trying to work something out to get my mortgage back on track all I get is the run-a-round. I have been working with them since November 2021 and have filled out all necessary paperwork. After months of waiting was denied because they said I needed a document but I never heard from them until the denial. Now going through the process all over again I now have been denied saying I lack a document that I sent them in March! Getting fed up and the person I have been assigned to I don't think exist because she has a generic phone number and never answers emails. I have been trying to reach her since January.

Community Loan Servicing handled every situation or problem that came up such as questions about the escrow account and about the increase in the payments. I have been doing business with them for almost two years now and they're always very responsive. The representatives take their time to look into the history of things and the notes, and they help me figure it out. However, I thought our agreement was a 40-year loan. Now, I understand it is a 50-year loan. There are also some things that I can't understand, like why my loan never decreases. When you pay in, you expect the movement of your principal to go down. But that has not occurred.

Community Loan Servicing acquired my Bayview Lending account, and I have a mortgage arrangement with them. They've been providing information ahead of time. They made the COVID Assistance components available to me based on my needs. So, I've been good with them. The different persons who go into my account appear to cover the information thoroughly before they look at my present situation. They appear to be professional in their approaches, and I'm not having any problems with getting my situation updated. Unfortunately, it's been changing quite a bit due to these last couple of years.

My experience with Community Loan Servicing has been great. During this pandemic, they've been very helpful, very patient and understanding. They do a great job with communication. The website is very easy to use, too.

I was a client of JP Morgan Chase and I had taken my mortgage out with them. After seven years or so, my mortgage was transferred to Bayview which is now Community Loan, and working with them has been the most insulting experience. Their customer service is less than satisfactory. The way they treat their customers, based on my experience, is degrading. Unfortunately, for those of us who are with Community Loan, in many cases, we may have had financial challenges. Our credit rating is not such that we can easily move to another provider. So, we are the ones who kind of like get the brown end of the stick because we’re already at the bottom of the barrel.