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Community Loan Servicing
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Community Loan Servicing

Formerly Bayview Loan Servicing

 4.1/5 (109 ratings)
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Community Loan Servicing

About Community Loan Servicing

Community Loan Servicing is a nationwide mortgage lender. The company offers multiple mortgage loan options as well as Fannie Mae and Freddie Mac loans.

Business Update – Coronavirus

Overall Satisfaction Rating

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  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Top Community Loan Servicing Reviews

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Rated with 5 stars
Verified

…The reps were very helpful and they have stayed number one with me so far. They came through with everything that I needed and asked of them… They wouldn't hang up until you’re s...

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Rated with 5 stars
Verified

… They assisted me in areas I asked for and they did a grand job. I recommended that their bosses treat them to lunch or whatever. I've made several calls on their behalf because ...

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What is Community Loan Servicing?

Community Loan Servicing is a mortgage lender that offers new mortgage loans to homebuyers throughout the U.S., Guam and Puerto Rico. It’s a subsidiary of Bayview Asset Management, a larger wealth-management group. Community also supports a nonprofit focused on children’s education and enrichment in Florida. The company’s mission is to provide supportive, respectful loan servicing, even during financial hardships.

What does Community Loan Servicing do?

Community provides new mortgage loans to homebuyers across the country. It accepts loan applications exclusively over the phone, but you can manage your account online once accepted. It also offers online resources with further information about the company and available mortgage loans. If you struggle to make your mortgage payment, Community works with you to find options.

Community loan rates and fees

Community interest rates follow industry standards, so check current mortgage rates to get an idea of what you’ll pay. Mortgage rates tend to vary widely based on the type of loan, the amount of the loan and your credit history.

The company’s website features a schedule of fees, including appraisal that ranges from $400 to $675, title searches up to $500 and other associated costs. Borrowers in New York and Hawaii are subject to a separate fee schedule.

Community Loan Servicing FAQ

Who owns Community Loan Servicing?
Community Loan Servicing is a subsidiary of Bayview Asset Management, a wealth management firm that provides a variety of financial and lending services.
Does Community Loan Servicing offer refinancing loans?
No, Community does not offer home refinancing. It focuses solely on new mortgage loans.
Can you apply for Community Loan Servicing loans online?
No, you cannot apply for Community’s mortgage loans online. To begin your application, call Community during business hours.
Where is Community Loan Servicing located?
Community is based out of Florida, but it services loans for buyers throughout the U.S., Guam and Puerto Rico.

Is Community Loan Servicing legitimate?

Community Loan Servicing, previously known as Bayview Loan Servicing, is a legitimate lender that provides financing solutions for homebuyers across the country. It doesn’t offer mortgage refinancing, but potential borrowers can apply for new mortgage loans over the phone. Check Community’s website for a complete list of fees and educational resources.

Community Loan Servicing Reviews

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How do I know I can trust these reviews about Community Loan Servicing?
How do I know I can trust these reviews about Community Loan Servicing?
  • 3,304,235 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 1, 2021

My monthly payment changed and Community Loan Servicing was unable to process it because it was sign up for one amount, and they wanted to pick up another amount on top of it. My bank does not allow that. So, I contacted them to pay the difference. In the beginning, the rep didn't understand what I was calling about, and she wanted for me in automatic payment. I said I already am. It took her five minutes, a whole conversation from beginning to end to fix the problem. I would like to have people that when something doesn't go right with the payment, they should give me a quick call, because I take care of my finances right away if somebody calls me. I get a thousand emails and it's very difficult for me to figure it out which email comes from who. I will have to read a thousand emails in order to figure it out that my bank sent me an email. It doesn't come with a bell saying, "This is important. This is important."

Nothing wrong with calling people on the phone, especially nobody can come to their bank. A quick call, because it's a miscommunication by sending an email, or sending a letter saying I'm late for my payments. That's what they did. They sent me a letter saying "You're late for your payments." And I said, "How could I be late on one of my payments?" And I didn't realize that it was the change of the taxes. So, when the taxes increased, the amount increased. The difference was $180, which wasn't a lot. All they had to do was give a quick call and tell me, "Increased $180, do you want us to keep withdrawing the same amount or call your bank or whatever?" But to send a letter saying that I'm late for my payment, I had a hard time digesting that one. But they addressed the issue and fixed it.

Community Loan Servicing response

Llubica, Community Loan Servicing, regrets the experience you encountered. We take pride in our goal of providing all of our customers with excellent customer service. But first, thank you for writing this comment and providing your feedback.

I will review this situation and reach out to you to further discuss and work to resolve your concerns.

I look forward to speaking with you soon.

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 11, 2021

    Every time I've called, I've had someone different. I spoked to one young man who asked if I wanted to only deal with him, and I said yes. And that was the first and last time that I ever spoke with him. I would like to deal with one person exclusively. Also, my mortgage payments are deducted directly from my checking account twice a month, and something happened where someone at Community Loan Servicing incorrectly input my account number. So, the payment was returned to my bank. And then, I got a call saying that my mortgage payment was past due.

    So I called them, and they said that it was an error on the part of my bank. The person from the bank who assisted me could see what I saw, and they didn’t return the payment, that it was some issue with the mortgage company. But long story short, it was their fault. I was annoyed that, one, they didn't accept blame, and two, I wound up having to pay extra. Instead of the $568 that I pay bi-weekly, I had to pay an additional $300 to get my loan current, which I felt like if I made arrangements, then those arrangements should have been honored. If a mistake has been made on the part of the mortgage company, they should take the blame and deal with it fairly. When that happened and the payment was in limbo, that caused me to be kicked out of the payment arrangements I had made to pay them bi-weekly. It was a bit of a hassle. It wasn't that much, it's just that they wouldn't admit fault and I have a problem with that.

    Community Loan Servicing response

    Shawn, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We appreciate the time you took to write this comment and value your feedback.

    I will review the situation with your payment and will reach out to you to further discuss.

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 31, 2021

    I was with Bayview. And when my husband lost his job last year, Bayview and I talked. We couldn’t pay the whole loan. They said it was fine. I paid all of the interest and as much as possible of the principal and we didn't have any problems. And then, my husband went back to work after six months. But they switched me to Community. Everyone understood me when we talked. However, I'm having a hard time with some of the people that I speak to. They do not understand what I'm saying. I cannot call and talk to anyone. They call me and that's when I get to talk to them. I find it hard for me to get to them. I know part of it is because of COVID. But I'm not changing. I'm not refinancing for any reason other than my interest rate is 8.8 with them, and I'm going to get it to 3.25. And that's a big reason to change.

    Community Loan Servicing was very polite. The only problem I had is that they call so often over the same thing. The house is due the 28th. We’re going to pay it off by the 28th. But let’s say it’s due the 27th and I would call and say, “Okay, I'm going to pay it on the 22nd ‘cause that’s the day my husband gets paid.” I would pay it on the 19th or the 20th. A week and a half later, Community would call me again for the next month’s payment. Even though I've paid the amount plus an extra 300. And then, the next month I would pay the house out, plus an extra $300 to catch up what we were behind. However, they call me every 7 to 10 days. But we are about caught up with everything and I'm about to refinance my house.

    Community Loan Servicing response

    Vicki, Community Loan Servicing very much regrets the experience you encountered in your recent dealings with our team. We take pride in our goal of providing all of our customers with excellent customer service and would like the opportunity to understand better what took place. But first, thank you for writing this comment and providing your feedback.

    I will be reaching out to you to discuss further and work to resolve your concerns.

    We look forward to speaking with you soon.

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2020

    I took my mortgage out with City Finance and then Bayview bought them out. Then all of a sudden, my billing comes in showing that it's a different company. I got a letter and a card saying they were changing their name. So, I didn’t know until I called to find out. I knew my payment was going to somebody because they do automatic withdraw and I talked to Sean. He helped me through the whole thing and told me all that. But they should have sent me a letter saying that they were changing it over. I explained to Sean what my problem was about and he walked me through it. He said that they didn’t sell out to another company and has decided to change the name, and would keep withdrawing my payment out of my checking account each month.

    There were times that I just barely got my payments in because of the mail and so Community Loan Servicing asked if I would do an automatic withdraw. I said yes and the lady I talked to asked when I wanted the payment withdrawn out. I said that we should do it the 19th of each month. My payment comes out of my Social Security check so whenever it gets in the bank, then I'll automatically withdraw my $611 for my payment. I get paid on the second Wednesday of each month from Social Security and so, that money is in the bank usually either on the 11th or the 14th of each month. It depends what second Wednesday falls. So if my payment is due on the 18th, I still have four days with the money being in the bank before they even withdraw it. But ever since I've done that, they would send me a late notice saying that I'm almost two months behind.

    I've kept every one of the invoices because I don't want them coming back and saying I was late on my payment, which I had way before. They could have pulled it out on the 18th but they do it either on the 19th or 20th of each month. But my payment is due on the 18th. So, it always shows that I'm late. But then as soon as that the 18th comes and they think I'm past due, then the other invoice comes through and it shows everything I paid the month before. I talked to a lady once and asked her. She said that they could go through it. But I didn't mind it going through just like it is now because they've never charged me late fees.

    In the past, I’ve had some problems with Community Loan Servicing but they’ve always fixed it. They've always explained to me. I thought my home insurance company was supposed to send their copy to my mortgage company to say I got home insurance. Community Loan just sent me a letter saying that if I don't have home insurance, they'll take it out for me. Evidently, the insurance company is not responsible to send everything to my mortgage company even though they know I have a mortgage.

    Now, when I get my yearly deal for home insurance saying that it's going from one year to the next, I always make a copy of my policy and send it to them. That way, I know somebody's got some paperwork showing that I do have home insurance because I don't want them to ever take it out. Other than that, everything I've dealt with the company before Bayview and now has always been good. It's just that I'm always finding things that could go wrong that I don't want to go wrong.

    Community Loan Servicing response

    Thank you so much for your review, Michael. We appreciate you taking the time. We look forward to working with you again in the future!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 14, 2020

    I was paying my husband's estate's bill and went with Bayview Loan Servicing. Things got off to a rocky start with Bayview because they didn't want to talk to me. They kept insisting that they had to talk to my husband and I kept trying to explain to them that he was dead. So far, they always send me an email saying that they have gotten my payment. One time though, they called me saying that my bill was in arrears. I argued with the rep and when he went back through the records, he found out that I was right. The rep whom I worked with was very patient with me. He was very helpful and kept telling me to let him check. He kept going back all the way to the first payment I made and determined that I'm all paid up. This was because the last bill was paid four or five days late.

    Additionally, I was trying to pay my bill online and it wouldn't go through their website. It kept saying that there was no account for that bill. I called Bayview and their reps tried to fix my issue themselves. They told me to just call them and the reps would put the bill through for me. They've been very accommodating and I highly recommend them.

    Community Loan Servicing response

    Thank you so much for your review Dawn!. We really appreciate you taking the time. We look forward to working with you again in the future!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Bayview Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 20, 2021

    They're good. The only problem I have is that, when I make the loan note and every time I send it in, I send extra money in towards the principal, but every time, it never goes to the principal. They make it so that my next note is not as much. I write on there. There's a line, "To add towards principal." But they just don't do it, so I have to call and change it. Now I have a girl that I call directly and if it happens, she takes care of it for me.

    Community Loan Servicing response

    Julie, we really appreciate you taking the time to share your experience. Please let us know if there is ever anything else we can do. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 14, 2021

    There was a technical issue for a month where they were sending out notices repeatedly saying there was no payment and when I called, they said this is a known problem. The person was very knowledgeable and helped me work through it. It turned out to be a great interaction and that was the only issue that I've had since I've been with them. Every situation has been positive, even when I was calling when I was confused and didn't know what was going on. They worked very well with me.

    Community Loan Servicing response

    Mark, we really appreciate you taking time to share your experience with us. We count ourselves lucky to have employees for customers like you. We look forward to working with you again in the future!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: July 1, 2021

    Community Loan Servicing's website is kind of awful and very sloppy. I don't like the way it's designed. If the customer clicks on account summary, it should take them to an account summary page and not to the bottom of the page that the customer is on. Their phone system is long and cumbersome, too. I tried to register my loan so I can pay it online and it said it was not available and to call customer service. I paid my first payment over the phone on the automated system. Trying to get a human being through the phone takes too long. I lost patience and said I would call back later. I shouldn't have to spend 30 minutes trying to get ahold of a human being. Their phone system should be a little bit more streamlined.

    Community Loan Servicing response

    Robert, we really appreciate you taking the time to share your experience. We take pride in our goal of providing all of our customers with excellent customer service and would like the opportunity to better understand what took place. I will be reaching out to you to discuss your concerns.

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 30, 2021

    I needed to get a payoff document and I called Community Loan Servicing and spoke with someone. They were able to get the information to me within about three days. How much the time it took, it was exactly what they said. I'm very satisfied. Community Loan Servicing is a very professional company that I would recommend anybody to do business with. Getting through and being able to speak with an agent has been very easy. I never had an issue with getting through or asking questions.

    Community Loan Servicing response

    Thanks for the review, Marnita. The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

    Please let us know if there is ever anything else we can do. Best wishes!!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 29, 2021

    I talked to a rep and she was able to explain what went on and had all the information. The only issue, she couldn't really explain why PRMG gave us Bayview’s name. She had said that the switch was back in October and either somebody gave PRMG the wrong info or they had no luck. But everything was copacetic and it worked out fine. She was very pleasant to talk to and knew what was going on. I asked her one question and she put me on hold and found an answer to that. Then, she came back and had the answer.

    Community Loan Servicing response

    Thanks for the review, John! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

    Regards,
    Cheryl, Senior Vice President, Ombudsman
    Community Loan Servicing

    NMLS #2469

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    Community Loan Servicing Company Information

    Company Name:
    Community Loan Servicing
    Address:
    4425 Ponce De Leon Blvd. 5th Floor
    City:
    Coral Gables
    State/Province:
    FL
    Postal Code:
    33146
    Country:
    United States
    Website:
    communityloanservicing.com