Community Loan Servicing
AUTHORIZED PARTNER

Community Loan Servicing

Formerly Bayview Loan Servicing

 3.8/5 (77 ratings)
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Community Loan Servicing

About Community Loan Servicing

Community Loan Servicing is a nationwide mortgage lender. The company offers multiple mortgage loan options as well as Fannie Mae and Freddie Mac loans.

Business Update – Coronavirus

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Community Loan Servicing Reviews

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Page 2 Reviews 5 - 35
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2022

Community Loan Servicing acquired my Bayview Lending account, and I have a mortgage arrangement with them. They've been providing information ahead of time. They made the COVID Assistance components available to me based on my needs. So, I've been good with them. The different persons who go into my account appear to cover the information thoroughly before they look at my present situation. They appear to be professional in their approaches, and I'm not having any problems with getting my situation updated. Unfortunately, it's been changing quite a bit due to these last couple of years.

Community Loan sends materials that indicate services like refinance or the loan adjustment. I really appreciate those things being available, and I hope to take advantage of them. One thing though, their opening statement always indicates something that reminds me that they are a debt collection service, which is different than saying they're a mortgage holder or mortgage assistance. To me, debt collection puts them in the mind of loan sharks. That causes a negative additional response and if that's not a necessary introduction, there might be a way to rephrase it a bit. A debt collector is not necessarily concerned with your current or changing scenario, whereas the mortgage company is in it for the long term. So, they should be more concerned with your changing scenarios.

Community Loan Servicing response

Byron, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 10, 2022

My experience with Community Loan Servicing has been great. During this pandemic, they've been very helpful, very patient and understanding. They do a great job with communication. The website is very easy to use, too.

Community Loan Servicing response

Jeremy, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2022

I was a client of JP Morgan Chase and I had taken my mortgage out with them. After seven years or so, my mortgage was transferred to Bayview which is now Community Loan, and working with them has been the most insulting experience. Their customer service is less than satisfactory. The way they treat their customers, based on my experience, is degrading. Unfortunately, for those of us who are with Community Loan, in many cases, we may have had financial challenges. Our credit rating is not such that we can easily move to another provider. So, we are the ones who kind of like get the brown end of the stick because we’re already at the bottom of the barrel.

Community Loan Servicing response

Amryl, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

I will be reaching out directly to further discuss and attend to your concerns.

L look forward to speaking with you and diligently working to resolve your concerns.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2022

I'm comfortable with them. Working with the reps has been okay. But there could be some improvements on customer friendly dialogue and ease of navigating through the website. I need to navigate through their websites a little easier to get my tax papers and dialogue with them.

Community Loan Servicing response

Arthur,

We really appreciate you taking the time to share your experience. We will see how we can improve the customer experience on the website. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2022

Community Loan's customer service did a thing on my loan. The person was very nice and got to the point. He found out about my modification for me. The last couple of times I’ve talked to someone, the experience was the best. It was easy. I could hear and understand them, and they were very helpful.

Community Loan Servicing response

Thanks for the review, Victoria! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2022

Everything was answered the way I needed it to be answered.

Community Loan Servicing response

Thanks for the review, Otis! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

Please let us know if there is ever anything else we can do. Best wishes!!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2022

So far, everything was good with my experience with Community Loan. I called them about what was the requirement or what needs to be done to get the home from out of my father's name into mine since I'm the primary person to pay the note and I live in the home. They answered my questions and they explained everything. They have good support.

Community Loan Servicing response

Kimberly, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2022

The people from Community Loan Servicing answer the questions I have and they take my payment, and that's all I need. They're not pushing me to do anything, and they're not evil. They're not rude. I don’t have a problem with them but I don't like the company because they don’t refinance. I feel that if you're a company, you should be able to refinance the loan. My loan is ridiculous. 14% interest is horrible. There's no lowering of the interest rate. The interest rate is inhuman. Nobody can help me unless I try to get a loan somewhere else. Community Loan just collects the money.

Community Loan Servicing response

Barbara, we appreciate you taking the time to share your experience. Please let us know if there is ever anything else we can do. Best wishes!!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 22, 2022

It’s been a good experience with Community Loan Servicing. They send me a statement every month.

Community Loan Servicing response

Iona, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 17, 2022

I get paid on the last working day of the month and Community Loan has got it to where they say I’m always a month behind. They don’t have that in the proper perspective for those of us who get paid once a month. But other than that, they’re not a bad loan company, although it took a while to figure out making my payment online. It took a while to get the system to let me in and accept the payment.

Community Loan Servicing response

Floyd, we appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 1 star
Verified Reviewer
Original review: Jan. 14, 2022

Hello, my name is David **, my loan has been sold to Community Loan Servicing, my experience with them has been very bad, the worst and I still have that bad experience, it has been more than 5 months since I bought my property, I have not yet been able to register my loans due to failures of the page where it says that it does not find my information. When I call customer service the operator is terrible, it does not understand what I write with my keyboard, sometimes I pay online and the operator starts from the beginning. Once I did my payment with the operator and everything had been fine when I looked at the payment days later it was late I tell it because it had not worked well. I do not recommend this bank for any loan that I am going to ask for to buy property.

Community Loan Servicing response

David, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

We are currently researching this situation and look forward to working with you to address your concerns. In addition, I will be reaching out directly to further discuss and attend to your concerns.

I look forward to speaking with you and diligently working to resolve your concerns.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2022

Any time I called them with an issue, they took care of it. They had great customer service. When I did a web payment, it showed two payments even though I made one and they corrected it.

Community Loan Servicing response

Paul, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2022

My experience with them has been good. Making payments has been simple enough given that, transferring a loan from one to the other company doesn't always happen timely. But everything was properly caught up. For my complication, it was at the exact same month I was changing which bank account I'm paying from and to anyway. That part wasn't their problem, it was mine.

Community Loan Servicing response

Herbert, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2021

My loan was sold to Community Loan Servicing and I was trying to make a payment but I was unable to do it. I listened to their automated response and it told me to go online. So, I did and filled out all the information. But because it hadn't been set up yet, it wouldn't let me into their portal. So, it was frustrating for a couple of weeks because I was trying to make a payment and it wasn't going too well. I called once and the representative said that nothing can happen until they set it up. I said okay and I quit calling. I think it has been resolved but I am part of the problem. I live in Virginia and Michigan, and I'm currently in San Diego. So, if anything came in the mail, it hasn't gotten to me yet. When we get things set up, I'm gonna pay the loan off. I don't like that they've put something on their website or in their messaging that said that if I don't have a number from them yet, I should standby because I can't do anything until they make a number for me.

Community Loan Servicing response

Paul, Community Loan Servicing, would like to apologize for the experience you encountered regarding your loan. We appreciate the time you took to write this comment and value your feedback.

I will be reaching out directly to further discuss and attend to your concerns.

I look forward to speaking with you and diligently working to resolve your concerns.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2021

There were some hiccups with the initial paperwork flow where things didn't happen quite as quickly as my wife expected, particularly the idea of welcome packages. The “Here's how to contact us and here's how to set things up” were slower off the mark than my wife was expecting. There was a month or so where we had to mail paper checks to the company rather than already have auto pay set up. I’d like their process of loan setup and initial interaction with the customer to happen more quickly and cleanly than it did because my wife should not have had to reach out to them. They should have been reaching out to us. And in this day and age, they should have given us the opportunity for and all the instructions for auto pay right off the bat.

Community Loan Servicing response

Lawrence, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service.

We are currently reviewing our onboarding process for opportunities and appreciate your time to write this comment and value your feedback.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 11, 2021

My experience with their agent was fine and I have always been satisfied with Community Loan Servicing.

Community Loan Servicing response

Thanks for the review, Marilena! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

Please let us know if there is ever anything else we can do. Best wishes!!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2021

The last rep I talked to was pretty nice. She explained what needs to be done and showed us the forbearance plan and stuff like that. Also, she had a solution for everything I asked. She told me to hold on, which I didn't mind at all, and did a lot of searching. She broke everything down for me and put more effort out to help me. I appreciate it. So far, the experience with Community Loan Servicing was pretty good, although they could give more instructions when they send paperwork to sign. I was kind of lost what was going on.

Community Loan Servicing response

David, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2021

At first, Community Loan Servicing sent a letter and I was kinda mixed up with it then. After that, I just called in and did what I had to do. They were nice about it. During the pandemic, the customer service called to see if we needed any help. Even now, they ask if we need any help as far as anything that we have to do.

Community Loan Servicing response

Joreida, Community Loan Servicing appreciates you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2021

I got on a schedule where Community Loan Servicing makes a partial payment like half of it every two weeks because I wanted to get ahead. Each year, I have an extra payment. So, their rep told me the process. He said, "Because you're caught up. So your next one's not even due till January." What we did was he took me off the automated one for now. Then this month, I'm just going to call Community and make a payment and tell them, “I want that 100% on principal,” and then we'll get it back on the every other week for January because I like to stay ahead.

The only thing is their automated operator, when you're kind of waiting, keep saying, “Community is a debt collector. Any communication is an attempt to collect the debt.” I'm totally on time. I'm not in any of that category. I'm not sure why they always have that on there, and I don't like it. Other than that, the process with getting it set up with every other week with them has been pretty good. I told them, "Well, I want to get ahead. I have an extra payment every year." He said, "Call in December." When I called them, the associate was really helpful.

Community Loan Servicing response

Scott, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2021

I called to talk about my account and it was difficult to get through to talk to anybody. It took about 30 to 40 minutes. But the customer service was good.

Community Loan Servicing response

Lisa, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2021

Community Loan deducted two payments of $1148.68 from my bank account on 11/29/21 which resulted in an overdraft on my account. I have been trying to speak to an actual person to get this resolved and a refund processed most of the day. I have attempted to call 4 times in the past 3 hours! After holding for 20 minutes, I was disconnected 3 times! I finally reached a woman named Time who said she would transfer me to a Specialty Agent so I could get this resolved. I need this money to pay bills!! The phone number gave me was wrong! I then called again, held for over 29 minutes and spoke to another woman named "Briana". She was very nice but gave me the phone number for the HELP DESK, I then tried to call back and got 3 different recordings and when I FINALLY reached a person (CAD) after holding for 52 MINUTES. Not 5 minutes, not 20 minutes but an hour!

I think maybe they only have 4 employees in the company or they are giving me the run around ON PURPOSE to avoid refunding the duplicate payment they took! This company is the most inefficient company I have ever dealt with. I have tried a few things to get to speak to SOMEONE to help me and refund my money!! When I got the Help Desk because I was given the wrong number, I left a message anyway and asked them to transfer it to the CORRECT DEPARTMENT to process my payment because I was getting the royal run around! I called the second number I received from Briana and was on hold for close to an hour before I gave up! I honestly don’t know how this company stays in business. I hope to get my mortgage away from Community Loan and transferred to a better run company where I would actually be able to speak to a person instead of wasting my day on hold or listening to the same recordings over & over again.

Community Loan Servicing response

Janice, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your request for a refund. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

I am currently researching this situation and look forward to working with you to address your concerns. In addition, I will be reaching out directly to discuss your concerns further.

I look forward to speaking with you.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2021

When I was getting closer, making a decision whether I was going to pay it off or let it go, I would call and talk to them and they were wishy-washy. There were a lot of communication problems with the other person on the other line. Whether they were Latino or Indian, I just couldn't understand what they were saying.

Community Loan Servicing response

Levi, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2021

I called them because I checked and saw they hadn't taken the money out and I wanted to know why. It wasn't hard to get to them and the rep I spoke with was very nice and helpful.

Community Loan Servicing response

Johnny, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2021

Their customer service staff was pretty helpful and was quick and ready to assist in whatever question I had. It was mainly about logging in and viewing reports and statements.

Community Loan Servicing response

Thanks for the review, Edgar! The team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2021

When there was confusing paperwork, I didn't know where to send the bill and their customer service was great. They explained everything to me. It was just a quick call to confirm which was the proper address and name of the company. The only other thing was that I couldn't register to set my account up online. It couldn't connect me directly, which I thought was a little weird. Also, they didn't have a phone number to get me through them. The only way I could speak with them would be to email them, which is a little inconvenient sometimes. I emailed technical services but I never heard back and then again to follow up on it and never heard back. I went to log back on to just try it myself and see if it would work and it did. I didn't need them eventually but whoever was providing their technical services didn't respond after two email requests.

Community Loan Servicing response

Joseph, Community Loan Servicing very much regrets your experience with our website. But first, thank you for writing this comment and providing your feedback.

I have notified our Web team of the issue with your registration, but I am happy to hear that it is resolved.

We look forward to speaking with you.

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2021

I pay the mortgage through the automated system and the system is user-friendly.

Community Loan Servicing response

Natalie, thank you for taking the time to share your experience. Please let us know if there is ever anything else we can do. Best wishes!!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2021

Bayview transferred me to Community Loan Servicing. This is my second month paying my mortgage, and right now, they’re doing all right by me. I call them up each time I want to pay my loan, wait a few minutes and pay over the phone. I speak to someone, and they’re very pleasant and courteous. They give me good information that I ask them about and answer it to the best of their knowledge.

Community Loan Servicing response

Janet, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2021

Community Loan Service has worked with me very effectively. Their reps have been outstanding. I would recommend Community Loan Service. The representatives that you get when you call to make your payment, are always so very helpful. If there's a mix-up, they immediately will correct it when you let them know.

Community Loan Servicing response

Nellie, we really appreciate you taking the time to share your experience. We look forward to working with you again in the future!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2021

I cannot stand Community Loan Servicing. In 2015, I went through a divorce and my home mortgage, because my wife filed bankruptcy, was turned over to them. In the meantime, they do not report on me making proper, on-time payments, which in turn has wrecked my credit. My credit score went from the high eight hundreds, down to mid-fives. It also takes a long time to get through someone. They either put me on hold or I’d be disconnected. Or I’d send in all the paperwork as a huge pack and then they'd send me back a little snotty letter saying it wasn’t filled out in a timely manner. I went to the courthouse. I sent them quitclaim deed records saying my wife’s signed over all land properties and she’s no longer part of it. But her name is still on my mortgage. I sent them a copy of my final divorce decree and they still did this to me.

Community Loan Servicing response

Theron, Community Loan Servicing, would like to apologize for the experience you encountered in reference to your loan. We pride ourselves on providing all of our customers with excellent customer service. We appreciate the time you took to write this comment and value your feedback.

I look forward to speaking with you and diligently working to resolve your concerns.

Regards,
Cheryl, SVP, Ombudsman
Community Loan Servicing

NMLS #2469

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2021

I was worried because it's already November, so I called them because I don't wanna be in trouble for not paying on time. I talked to this guy and I was more than satisfied. He answered all my questions. Community Loan Servicing is okay. I just pay my payment and they come and automatically deduct and that's good. I appreciate that.

Community Loan Servicing response

Thanks for the review Francisco, the team here at Community works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!!

Please let us know if there is ever anything else we can do. Best wishes!!!

Regards,
Cheryl, Senior Vice President, Ombudsman
Community Loan Servicing

NMLS #2469

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Community Loan Servicing Company Information

Company Name:
Community Loan Servicing
Address:
4425 Ponce De Leon Blvd. 5th Floor
City:
Coral Gables
State/Province:
FL
Postal Code:
33146
Country:
United States
Website:
communityloanservicing.com