Bank of the West

Bank of the West

 3.7/5 (467 reviews)
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Overall Rating3.7 out of 5
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About Bank of the West

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Bank of the West, acquired by BMO in February 2023, is a full-service financial institution headquartered in San Francisco, California. It offers personal banking, business banking, investments and wealth management services to residents of 19 states. It’s most known for its 1% for the Planet checking account, which gives 1% of profits to environmental nonprofits.

Pros & Cons


  • Full range of banking products
  • Sustainable checking account available
  • Over 40,000 ATMs nationwide
  • Just integrated with BMO for more nationwide access


  • Only available in 19 states
  • Low interest rates on savings accounts
  • Most accounts have monthly fees

Bottom Line

Bank of the West boasts a full range of banking products, including sustainable checking accounts and over 40,000 ATMs nationwide. With its new partnership with BMO, it offers even more nationwide access. However, Bank of the West is only available in 19 states, and most accounts have monthly fees and low interest rates.

Top Bank of the West Reviews


The bankers are very good, honest people you can work with and trust with your money. I have multiple accounts with the bank. Online banking is excellent. Financed my mortgage thr...

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I use Bank of the West for daily banking, an RV loan and a mortgage. I am greeted by name as I enter the bank, have my problems listened to and solutions offered. Fantastic bank w...

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What is Bank of the West?

Bank of the West is a regional financial institution that started in California and has since worked its way across 19 states. The bank has in-person branch locations and provides customers with a wide selection of products, such as checking accounts, savings accounts, business accounts, online banking, mortgages, CDs and loan options.

It’s most known for its focus on sustainability and is often praised for its 1% for the Planet checking account, which helps customers track their carbon footprint and gives back to environmental nonprofits.

How does Bank of the West work?

You can sign up for most Bank of the West accounts online. However, you’re only eligible for an account if you live in one of these states:

  • Arizona
  • California
  • Colorado
  • Idaho
  • Iowa
  • Kansas
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Mexico
  • North Dakota
  • Oklahoma
  • Oregon
  • South Dakota
  • Utah
  • Washington
  • Wisconsin
  • Wyoming

Once you open an account, Bank of the West offers a variety of services and features. Its ATMs allow customers to withdraw cash and make deposits, while its mobile app provides access to account balances, Zelle payments and more. For added security, Bank of the West accounts are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor.

Bank of the West products and services

You’ll find multiple products and services at Bank of the West, including checking accounts, savings accounts and CDs, credit cards, and loans.

Bank of the West checking accounts

Bank of the West offers three checking accounts—Any Deposit Checking, 1% for the Planet and Premier Checking. All accounts have monthly fees that can be waived if you meet certain activity or balance requirements.

This is a basic checking account that covers the essentials. It comes with zero liability fraud protection for debit card purchases and a few overdraft program options. You’ll pay a $10 monthly fee unless you’re under the age of 25 or make at least one deposit per month.
This account is ideal if you want to track the carbon impact of your debit card purchases and have Bank of the West donate 1% of its profits to charity. It has a $10 monthly fee that’s waived if you’re under the age of 25 or make at least one deposit per month.
This account gets you access to “premier” perks, like waived fees on money orders and incoming wires, a dedicated financial advisor or wealth specialist, and relationship rates on savings accounts. But to get the $25 monthly fee waived, you must maintain a minimum $25,000 balance across eligible Bank of the West accounts.

Bank of the West savings accounts

Bank of the West has one savings account: Classic Savings. It earns a low interest at the time of publishing, and there’s a $5 fee. Its Choice Money Market account has a $15 monthly fee with tiered interest rates that range depending on your balance and relationship status with the bank. These fees are accurate as of the time of publishing.

Bank of the West's Classic Savings account offers a low interest rate of 0.01%. For those with higher balances, the Choice Money Market Account may be more attractive due to tiered interest rates that range from 0.02% to 1.1%. Rates are accurate as of the time of publishing.

Both monthly fees can be waived when you meet one of three account requirements, including maintaining an average monthly balance or setting up auto-save transfers from your Bank of the West checking account.

Bank of the West CDs

Certificates of deposit (CDs) are a great way to lock in a fixed interest rate for a set period of time. At Bank of the West, you have three types of CDs and several term options to choose from.

Flexible-terms CDs have a $1,000 minimum deposit and range from 0.02% to 0.15% annual percentage yield (APY), depending on the term. These rates are on par with traditional banks but are much lower than what you’d earn with a CD from an online institution.
Premium CDs have higher interest rates— 0.02% to 3.4% at the time of publishing. But they require a larger deposit. You’ll need at least $2,500 to open an account, and terms range from 91 days to 60 months.
Bank of the West also offers IRA CDs if you want a fixed, predictable interest rate on your retirement savings.

Bank of the West business bank accounts

If you’re a small business owner, Bank of the West also has several products to suit your needs. You’ll find a business checking account, as well as merchant services, business lending, business credit cards and more.

Bank of the West credit cards

Bank of the West has several Mastercard credit cards for both business and personal use, including a cash-back card and secured card if you’re building credit. All credit cards and debit cards come with Mastercard’s zero fraud liability protection.

Bank of the West loans

You’ll find mortgages, car loans, RV loans, boat loans and home equity loans at Bank of the West. Many come with discounts for setting up automatic payments from a Bank of the West checking or savings account.

Bank of the West investments

Investment accounts and portfolio management are two more services offered by Bank of the West. There is a range of accounts you can open, including IRAs, brokerage accounts and trusts.

Bank of the West fees

Bank of the West accounts come with quite a few fees. Checking account fees range from $10 to $25, while savings account fees range from $5 to $15 at the time of publishing. All of these monthly fees can be waived when you meet certain requirements, such as being age 25 or under, making one deposit per month or maintaining a minimum average balance.

In addition, Bank of the West charges for the following:

  • $35 for overdrafts, up to five times per day; no fee if you overdraft by $5 or less; you get one overdraft refund per year
  • $3 for nonnetwork ATM withdrawals, balance inquiries and transfers
  • $15 for incoming wire transfers
  • $17 to $50 for outgoing wire transfers, depending on whether it’s international or domestic, and initiated online or by phone
  • $3 paper statement fee
  • $3 for debit card cash advance withdrawals

Bank of the West FAQ

Does Bank of the West use Zelle?

Bank of the West does use Zelle, a digital payment service that allows customers to quickly and securely transfer money with just an email address or phone number.

What happened to Bank of the West?

BMO acquired Bank of the West in February 2023. If you have an existing Bank of the West account, it should be fully transitioned over to BMO by Labor Day 2023.

Can I use BMO ATMs if I have a Bank of the West debit card?

If you’re an existing Bank of the West customer, you get free access to BMO’s ATM network, effective immediately. However, you won’t be able to use a BMO branch until your account is moved over. This is expected to be completed by Labor Day 2023.

Where is Bank of the West available?

Right now, Bank of the West is available in these 19 states: Arizona, California, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Utah, Washington, Wisconsin and Wyoming. However, this might change once it fully integrates with BMO.

Is Bank of the West legit?

Bank of the West is a legitimate financial institution. It’s FDIC-insured through BMO Harris Bank, which is one of the largest banks in North America and serves over 12 million customers.

Through Labor Day 2023, all Bank of the West accounts are being migrated into BMO accounts, so only time will tell how its current products and offerings will change. But right now, it’s a good fit for anyone who likes to bank online but still wants the option to pop by a local branch when they need help.

Bank of the West Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 3, 2023

I paid OFF my card ($1,087.00) BEFORE the due date 0n 1 JUNE 2023 and they won't credit the card until 9 JUNE and the money was taken out of my account TODAY 2 JUNE 2023!!!! This is the same bank that was taken over by a US/CANADIAN bank after it folded!!!!

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Verified Reviewer
Original review: May 22, 2023

I went to the bank and closed my account. They said the account is closed and gave me a final check that would zero out the balance. A month later I got notice from Bank of the west charging me insufficient fund for trying to send money to my mortgage company and other creditors under banking online auto pay. Not to mention all creditors were charging me for sending money for sending them insufficient fund checks. Went to the Bank of the West, talk to the manager, asking them why they are still sending out checks on an account that was closed a month earlier. She told me they have corrected everything and I need to pay them $47 under overdraft protection. Again a month later I got a letter from creditors that Bank of the West was sending them check and rejecting it for insufficient fund. Now the creditors are charging me again for sending them check with insufficient fund.

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    Verified Reviewer
    Original review: April 27, 2023

    I was charged a late fee for an additional payment that I made. Instead of reversing the late fee, they went and reversed the next payment I made & I still have not received the $$ back in my account. Nobody seems to know what happened and even though I can see all of the activity on the loan site, they swear there are no late fees and nobody can explain why they reversed my next payment and why it has taken over 2 weeks and I still don't have the money back in my account. I will NOT recommend this bank to anyone.

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    Verified Reviewer
    Original review: March 28, 2023

    BOW this is the second chance I have given to earn my business and you have failed. I thought by now you would have worked out your very clunky HELOC process. Other companies are blowing you away. In 2016 I had the same experience of overkill and redundancy to the point I moved my entire mortgage away from you. After weeks in chaos I started over with Amerisave and was done in 6 days. For now you still hold my checking, savings accounts (4 in total) that I only keep because of my relationship with my personal banker. BUT I can't say I feel safe in your hands and I don't foresee that keeping me here much longer. Streamline your application process, know your customer, stick to timelines.

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    Verified Reviewer
    Original review: March 11, 2023

    I received a mail from the Bank of the West for a balance transfer. I applied for the card and requested a balance transfer of $7200 on January 9. The money never came but the Bank of the West was withdrawing money from my account on February 9 and March 9, $225 and $218. When I called, the representative said they cannot refund money but will reissue a check. When I called the second time, they put me on hold for an hour. They stole my $443 and refuse to refund. If this is not a thief, I don't know what is.

    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 3, 2023

    I wanted to call ahead (day before). I purchase something that is more than my spending limit. Supervisor says I need to call the exact day to let them know. I said I will be too busy to call the day of so I wanted to call ahead. Supervisor says it's their policy that I need to call the day of the purchase. I said, "It's for a doctor's procedure and I won't have time to call tomorrow." I asked him to provide me that policy but he says he could not cause it's internal. How would people know it's their policy if they cannot even provide that policy to us. I'm just trying to use my own money. It's not their money! They are treating your money as if it's their money. Wth. All I needed was money for my doctor's procedure and now I'll have to find time tomorrow to call knowing I'm going to be very busy. Don't bank here. My other bank already approved my limit increased as of yesterday. I will likely pull all my money from this bank.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 27, 2023

    Bank of the West worst customer, my account was overdraft on 01/24. I have money Zelle to Bank of the West to cover overdraft. At 3:11pm bank charge me $35 saying cutoff time was 3pm so money post next day. After calling to complain Bank of the West charge me another $35 for overdraft on 01/25 for the overdraft charges, try getting in touch with CEO Nandita Bakhshi in SA but no phone number to contact headquarters. I contact the Better Business to further investigate.

    7 people found this review helpful
    Verified Reviewer
    Original review: Jan. 23, 2023

    Have called their customer support line multiple and their hold time is more than an hour. I went into one of their branches, but denied service and told to return another day because they were too busy. I called their headquarters and this rude female picked up the phone and refused to provide her name saying she can't give it out. I was told to call another number. I spoke with a male who also had an attitude. He said he'll have someone from their management team give me a call. This is unacceptable. I can't believe this bank operates this way. It's a shame they operate this way.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 29, 2022

    I have been a client of this bank since 2017, I have an auto loan with them. I had never had a problem until now. I make a payment every month, I have a couple of years making the payment online. Earlier this month, when I was about to make a payment online, my account said I had no payment due and that my next payment had to be done by 1/19/2023. I thought it was weird, since I didn't made a payment since November. It was like a week before Christmas so I decided to call Customer Service to verify this was true. Their representative confirmed it was true and had told me that my next payment was due in January. I asked why was that if I didn't make a payment in December and the Customer Service told me that I must of made a payment for more than the amount due before and that was probably why I didn't have to make one.

    This happened to me before so I thought this was correct since their website and their Customer Service confirmed. This morning, I received a call from them to tell me that I had to make a payment since I missed my payment in December. I asked to talked to a manager and I ended up having to make a payment anyways, otherwise It was going to be on my credit report. This is so upsetting and don't trust them anymore. I will never get a loan with them anymore and will pay off my loan asap. I do not recommend, how can you recommend when their own Customer Service is not reliable??

    9 people found this review helpful
    Verified Reviewer
    Original review: Nov. 29, 2022

    On November 28, 2022 I went in to a Bank of the West branch to deposit a Required Minimum Distribution Inherited IRA check into my savings account with less cash back. It is drafted in my name including “beneficiary” and my late brother’s name. I have done this every year since my brother's passing in 2011 and had never experienced any issues or refusal. But this time, the teller pointed out the fact that it was drafted as such, she needed approval from management. So, I was agreeable and she went to seek approval from a supervisor. Unfortunately, she came back and told me that the supervisor had refused to authorize it.

    Needless to say, that got my blood boiling and I explained to her that I had been cashing/depositing such a check every year for the past eleven years without an issue. She tried to explain to me that because my brother's name was on the check that I would have to have him on my bank account. Now, how stupid is that? How on earth am I going to have a deceased person named on my bank account? Of course, it was like speaking to a wall. Nevertheless, I am definitely closing out my accounts in the very near future and would never recommend this bank to anyone!

    6 people found this review helpful
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    Bank of the West Company Information

    Company Name:
    Bank of the West