BMO Bank Reviews

My husband and I each have a Platinum Rewards credit card attached to 1 account. We thought my husband’s credit card was compromised so I had it cancelled and a new card was issued and it came 2 days later by UPS. When I tried to use my card at a restaurant I found out that my card was cancelled as well, which was BMO’s mistake. I filed a complaint. My new card was sent by snail mail. I finally got it days later. Customer service is a joke, outsourced to foreign countries. It’s difficult to understand some of the people you have to deal with. Conflicting information given after multiple calls regarding a credit amount sitting in limbo. The day I activated my new card the credit finally showed up. Banks are getting too big, outsourcing customer service to Timbuktu with people whose accents interfere with the service. I give a score of -5!

My grandson deposited a 3rd party check & had to wait for it to clear from local jewelry store. Someone took out $560.00 fraudulently. He notified bank immediately. They told him it had been 25-26 hrs. therefore they can’t get his money back. He leaves for US Marines in 2 weeks. Real jerks to him. He closed his account & has very little funds now. Thanks for your lack of honesty. My wife had a similar problem. CROOKS.

BMO’s customer service is completely useless. On 03/28/26 they flagged my corporate card while I was traveling. When I called to get it sorted out they refused to help me and told me a CPA from my company would need to call, I work for a large publicly traded company, there’s no “CPA” available to call about my credit card. It was Saturday and I was trying to return a rental car. When I asked to speak to a supervisor the guy refused. If I could give them no stars I would.

Scam scam scam! Do not use this bank!!! I sent too much money from my saving to my credit card (all BMO). They charge me because they are thieves. Called and can only talk to super strong accent that just repeats themselves and can't talk to superior/supervisor. No customer service. Fraudulent!!!

BMO is the worst bank ever ... Two time they closed my account for no reason. Their CS department send paper letters for responses and if you don't get these letter and respond they will close your account with NO warning. I leave for business for 6 weeks at a time. They send a letter 1 day after I left home for work. Then on the day I return to pickup my mail they closed my account!!!! No email, no phone calls, nothing!!!! I couldn't reroute my direct deposit so that another problem. My main question is why? My account always has money, is never overdrawn, just another work-a-day account. I can trust this bank if they do stupid things like this! Never bank with BMO!!!!

On December 23rd, I deposited a cashier's check from Associated Bank into my BMO account via mobile deposit. It is important to note that cashier's checks are guaranteed by the bank. On the 24th of December, BMO restricted my account, claiming that the check was fraudulent and they transferred the money to an unclaimed funds account.

The worst bank I’ve ever done business with hands-down. Their billing is horrendous. They send you false payment statements, so it puts you in the rears when you pay what they tell you to pay then they throw it back in your face. I’ve had the same loan since 2021 making $400-$500 a month payments in the loan has barely budged in the principal. This bank is so bad I make phone calls every month for the last six months trying to get a clear answer on what I’m supposed to pay to be up-to-date to get a regular payment coupon statement every month and every month it’s different.

I have IRA account with them. It has been insanely difficult just trying to access to my OWN information. I even had to submit an ID declaration form, and still yet they gave me a hard time. I was just trying to get access to my documents, and it's taken weeks! I told them there is a deadline for me to turn in this stuff, they could careless. Their verification process is jacked up. I would not sent my worst enemy to them. I have never ever experienced anything like this at all. They told me that I could set up account to have access, wrong. I set it up, and then told it was not true. I have wasted HOURS and gas trying to just get 2 pieces of paper. Closing my account with them ASAP. Don't put your money here unless you don't want to have access to it or anything related to your account ever. And be prepared for them to take their sweet time and not resolve any issues.

This bank does not offer an online option to make an extra principal-only payment. You have to write a check (if you still even have any!), give it to Fred Flintstone to deliver it to the company. Then the company will take its time cashing said check all the while racking up 7-10 days of interest. It’s the 21st century… No one banks with checks anymore. Contacted CS with no resolution.

THEY HAVE THE WORST CUSTOMER SERVICE EVER! The call center is out of Country, barely speaks English, they read from a script & keep repeating. They hang up on you, & they put you on hold for a VERY long time for the simplest questions. They do not care about Customers & they will not give you the $400 Promo, its a scam.