BMO Bank Reviews

This bank does not offer an online option to make an extra principal-only payment. You have to write a check (if you still even have any!), give it to Fred Flintstone to deliver it to the company. Then the company will take its time cashing said check all the while racking up 7-10 days of interest. It’s the 21st century… No one banks with checks anymore. Contacted CS with no resolution.

THEY HAVE THE WORST CUSTOMER SERVICE EVER! The call center is out of Country, barely speaks English, they read from a script & keep repeating. They hang up on you, & they put you on hold for a VERY long time for the simplest questions. They do not care about Customers & they will not give you the $400 Promo, its a scam.

I believe they are the worst bank in America. Do not ever bank with them. They are horrible. They charge you so many extra fees and anytime you need to talk to them they just send you to the Philippines to their call center. You can never talk to someone that you really need to talk to you and if you do you have to wait for like an hour or more so I would really advise you not to bank with them. They're horrible.

Worst communication with the bank. I had a credit card which was replaced due to fraud. Got new card but cannot use until they verify personally. Since no branch in NJ they told me to send your credential notarized and call within 24 hours. Since I have been calling but never get right agent after holding the phone long time. Some time get international agent who has no clue.

My experience with BMO has been mixed, and my low rating reflects two specific problem areas: commercial lending and online banking. The commercial lending team is the biggest disappointment. After the note is signed, communication essentially stops. Emails and calls go unanswered, and it becomes nearly impossible to resolve even simple questions or issues. This lack of follow-through creates unnecessary delays and frustration, especially for business clients who rely on timely responses.

If I could give zero stars, I would. BMO is the WORST bank EVER!! Literally have been a loyal customer for over a year. Get my direct deposit in this account, my husband does too. I deposited a settlement check and was told that a percentage would be held and a percentage would be available the next day. Well next day comes and NONE OF MY MONEY is available. Come to find out there’s a mysterious hold from “back office” for fraud. I offered to give them my settlement paperwork and there’s supposedly nothing that can be done. It goes without saying that when the money clears we’re leaving them. I work in customer service and would NEVER treat my customers the way we’ve been treated. I hope someone reads this before they think about banking with BMO because if I knew what I know now I would have never banked with them.

I recently opened a new BMO account, and I’m honestly furious with how my first experience has gone. After depositing my very first check through the BMO mobile app, I was shocked to find out it will take 7 business days to process — yes, seven! I even called customer service hoping there was a way to speed things up, but got absolutely nowhere.

I and my husband were at BMO (Tsawwassen branch) for opening account. We had pleasant, knowledgeable, skillful, very patient with elderly people and efficient in every steps mutually funds representatives by name Jennie **. Her professional attitude and empathy toward her clients made us feel welcomed and be confident that everything is on right way. Thank you so much for having so talented proficient competent employee!

HORRIBLE! Wish I could give 0 stars. Have to resolve certain questions through branch office and impossible to reach them. Always routed off-shore. Awesome to try to answer security questions from someone I can barely hear or understand. Hours on the phone only to be disconnected and provided inconsistent information. I was told I HAD to close my account due to fraud concerns but could open a replacement account via phone. Then was told that my husband had to be on the phone too. He drove home hours to participate and we spent hours verifying information and were told the account would be active (e.g. to reinstate auto bill payments) 48 hours after our receipt of confirmation emails. Emails never came.

I chose BMO in 2021 for my small business banking because their rates were the better ones available to me at that time; however, you get what you pay for... I have had nothing but issues trying to login to my online debit and credit card accounts. I feel like 99% of the time, I've had issues signing in. It's sooooo frustrating. I cancelled my credit card today and will be cancelling my debit account in the near future. I do not recommend this company at all.