Bank of the West Reviews

I hate this bank. Worst customer service, I’ve been trying to register my trailer for the past 6 months! And they haven’t released the paperwork to the DMV. Wait lines to speak to someone are way too long. Find another bank. I bet if I stopped making payments they would call me in a heartbeat. Ridiculous that I’ve been dealing with this for so long.

I went to my local branch to close my accounts, which took over an hour. I requested a written letter stating that I closed my account. They thought it was as a silly idea and told me not to worry that my account would close the next business day. It has been 2 weeks and my accounts are still open. I have written two letters to customer service through the app with no response and have tried to call, but am on hold until it finally rings only to be greeted by silence and then I am hung up on. I really do not know what to do at this point. Bank of the West is holding me hostage. Soon I will be charged for no active deposits. If you complain using social media they just block you and do not help.

And it's steadily gone downhill. Initially it was a smallish regional bank with great customer service, convenient locations, and low to no fees. They were my choice for my first credit card and then my very first mortgage. Then they got bought up by an international bank and that's when things started to go south. First it was little things like increased fees on what used to be "free" checking. Then longer wait times for telephone support. Then reduced hours and closed locations. Lots of little annoyances that added up to a poor experience.

Terrible. My husband and I have been with them since 18 for business/personal. Rose at the Holbrook, AZ branch is the only reason we have stayed this long She is GREAT, deserves a BIG raise. Every other part of the bank is useless. $9 to use an ATM that isn't theirs but guess what- they have 1 branch in a 4 hr radius. $12 monthly fee. And my absolute favorite banking feature is that they LOVE to your turn your cards off for suspected fraud for the most minuscule things. Tried to send my sister in law a small sum of money ($50), fraud. Went on an outdoor day trip with my kids 3 hrs away where phone service is minimal, fraud. Spent 5 HOURS on the phone that day trying to get my cards back on while running out of gas in an area I wasn't familiar with. Alternating between turning car on and off because... it is 100 degree SUMMER in Arizona and I had 4 children under 10 in the car.

Terrible, sexist management. I thought that because this bank was headed by a female CEO it might be different. Not so. First, the manager canceled my first scheduled appointment to eat his lunch in the conference room. (I could clearly see him through the glass). Then the manager actually questioned whether or not I as a single mother could open a child savings account with my surname. After setting up the account, he actually wrote me to ask me to re-prove she had my surname with a birth certificate. Oh, and this was after we had had a tedious hour-long appointment in which had been told my entire employment history as a Ph.D. professional and all my financial history as an independent woman who owns her own house. Even so, he wrote me the next day as Mrs.

I paid my automobile loan off over a month and a half ago and still have not received my title. I tried to call and got disconnected 3 times then was on hold for over a half hour before I hung up. Still trying to find a way to contact someone. Since my loan is paid off, I no longer can access any information I need to try to get through the options faster.

AVOID THIS BANK!!!! They don't care about their customers, their wait hold times for a customer "service" rep are absolutely outrageous - almost an hour every time!!!, They aren't FDIC insured or back by any federal reserve and they WILL in fact charge you any fees anywhere they can. With all the wonderful online only banks available today who do NOT charge any fees whatsoever there is no longer ANY reason to deal with this corporation!

No option available to customers to pay more on auto pay; it's either the minimum or last statement balance. We want to pay more than the minimum due. BoW is QUICK to take your money but extremely slow to respond to emails or phone. Additionally, 823 credit score and $500 limit!! 4 other cards we have, all 4 are well over $35K limit each. 2 have 0 balance.

BEWARE, Bank of the West has ABSOLUTELY NO CUSTOMER SERVICE WHATSOEVER! THE WAIT TIMES ARE RIDICULOUS and if you do get through there are scripted answers to your questions. Good luck getting a title issued if you pay off a loan. HORRIBLE BANK TO DEAL WITH!!! Will NEVER go near them and if you are smart, you never will either.

Last week I made a deposit in person with the teller at the Beverly Hills Branch: the bank itself looks like a dark studio set in a scary movie; across the Hall from Citibank… The employees working there are demure, uninviting… If the ATM was working I’d never enter the branch… Yesterday I was on hold for 50 minutes trying to talk with a rep about a $35 charge to my account: I was explained that was an error and as a courtesy the charge would be reimbursed. I did not write a check, nor should an erroneous charge be “courtesy return”… best part is the employee on the other end started to cry…? Bank of the West seems to have an unbelievable amount of 1star ratings - it’s actually shocking! Stealing money from your entrusted consumers is not acceptable… (no, so far the missing $35 have not been returned).

IMPOSSIBLE TO GET CASH BACK AT $25, ARDUOUS AT BEST and they don't honor the category promised at the 3% level of reimbursement....Also getting the cash back is a joke. It's has to be ordered via outside vendor....BEWARE OF THIS BANK CARD

We have a 5th wheel trailer financed through them and it is horrible. Your monthly payment goes to interest and hardly anything to principal! Don't ever use them for a loan. We will never pay this off!

This company has a real problem with access. My online service wouldn't allow me access. I called the phone tree and was put on hold for 40 minutes until I just hung up. I called my local bank and they just connected me back to the phone tree, where I sat on hold for 30 minutes until they told me that I would have to call back before 5:00 tomorrow because this is a business account. I can't get help from them by phone, computer or in person. We are talking about MY money. I need professionals. Time to switch. NOTE TO NEW CUSTOMERS.... RUN.

Bank of the West was a great bank with great customer support until 2-3 years ago.

I opened a checking account on a Wednesday and had to wait until Monday for my enrollment to complete in online banking. I tried calling on Friday but hung up after being on hold for 90 minutes. Called Saturday morning and was on hold for 9 minutes. They need a call back option if the wait time is more than 3 minutes. Agent sounded extremely weary, like he'd been yelled endlessly by angry customers but he told me right away I would get an email by Monday at the latest to confirm my enrollment. I got two emails on Monday, 1st to confirm my enrollment and an hour later to apologize for not being able to enroll me (?). Webpage & Mobile app likewise gave me conflicting messages. They're a lot better than Citi. (I couldn't log in to Citi webpage & mobile app for 18 months until a year ago)

Wait times to talk to someone are so long one finally gives up. That has to be their plan. I spent literally hours yesterday trying to talk to someone. After hours of waiting, the woman said she would have to transfer me. She did so & no one ever answered. I have never dealt with a worse financial institution in my life. I have accounts with a bank and two credit unions all have great customer service. As I write this review I have been on hold for 45 minutes. Still no end in sight. I will pay off this loan early & never deal with this bank again.

Do yourself a favor and find another bank to deal with. I have called and left seven messages with the person handling the loan (Ken). I’ve also left two messages with two different supervisors. It’s been two weeks and I haven’t had a single person ever call me back. Maybe if I was borrowing $1 million they would call me but maybe my $75,000 is just not enough for them to want to help me. They will absolutely not call you back and by far have to be the slowest bank I have ever dealt with in my life. It took nine days to approve a loan with a great credit score. By the time the loan was approved the seller grew impatient and sold the boat to someone else Which I can’t blame him because I wouldn’t wait nine days either. So thanks to Bank of the West for me losing out on something we have been wanting for over seven months and searching high and low to find.

The overall experience if you need to communicate with BOW for any reason is just atrocious. I paid off a Jet ski loan and was told it would take 7-10 business days for them to get the electronic lien release for the title, that took 85 minutes of hold time to get that answer. Day 10 I call to check on the status and now the time frame is at least 10 days, that was two on-hold times of 35 minutes and 45 minutes then I am suppose to call a different number. Day 12 they blame it on the state. There is more but it just reinforces what I said in the beginning, absolutely terrible customers service and almost impossible to contact. Never Again!!!!

My husband and I purchased an RV, the initial process was slow and the contact person would not answer calls or emails. We finally got the paperwork and go ahead to purchase the RV after weeks of delay. Long story short it has been almost a year since we bought the RV, we still do not have any title papers, license plates or registration with California DMV. This is a process that was to be handled by the bank. When I tried to contact their Nebraska office that handles RV registrations I had to leave numerous messages and emails were never returned. Of course they always try to blames it on COVID. But please!! A year later and we are still working on this. DO NOT use this bank for an RV loan.

Worst bank ever! Incompetent loan officers, impossible to communicate with and at age 71 and an 800+ credit score, an RV loan with huge down payment shouldn't be any problem. Unfortunately, that was not the case. Avoid this business unless you have NO OTHER CHOICE!

I have been a customer personally and through my business for approximately 22 years. I have endured many mistakes such as the most recent $150,000 bank error. Managers failing to properly close accounts and hours on hold trying to find out what is happening with my account. Yet I decided to apply for a HELOC loan with BOW because I had been with them 22 years. I have excellent credit, a high excellent fico score, minimal debt (car loan just to keep credit up), cash and assets. I applied for 37% of the low end value of my home. After countless requests for information they already had, being sent packets requesting signatures and legal documents that later I was told to dispose of they finally called me with a counter offer. We were being offered 3.1% of our home value. I am insulted, outraged and quite disturbed.

I recently paid off my RV loan with Bank of the West. As soon as they received the payoff, they killed my online account. Wondering what happened to my RV title after the loan was paid off, I have been attempting to contact someone with a heart-beat to determine where they sent my RV title. For over two weeks now I have been trying to contact Bank of the West Customer Service for this issue. My god, what a stupid company. It seems like they do EVERYTHING they can to avoid talking to you. This starts out with one of the most onerous computerized phone trees I have ever experienced. Once you navigate their phone tree, you are put on hold for hours with no one ever answering your call. They have NO email customer support, no chat customer support, only their ridiculous telephone system that nobody ever answers. Never again. I will never do business with Bank of the west again. EVER!

I bought a RV in December of 2020 and had no say in who financed it. This is the worst bank I have ever dealt with. I paid the loan off in early March, 2021. They received payment but held the check and charged interest for the days they had the check. I overpaid and figured like most reputable institutions I would receive a refund. They finally sent my refund the middle of April but kept all but $6.50 of my money. I don't believe this is legal, the date the payment is received is the date the interest should stop not when they get around to processing it. NEVER doing business with BANK OF THE WEST again, as far as I am concerned they stole money from me.

Our car loan was paid off 2 weeks ago. Our buyer is still waiting on car title. Repeated phone calls several days over an hour each... Today one hour 53 minutes so far!! Cannot speak to anyone at this joke. Impossible to reach even online. Will NEVER, EVER do business with this company again. Eventually, they hang up on you. Does not say anything good about their company, their high interest rates, or California in general.

BANK OF THE WEST CHARGES YOU .50 JUST TO CHECK YOUR BALANCE AT ANY OTHER ATM yet, theirs are down. I closed my Savings account, because they were charging me TO HAVE IT! I withdrew all of my Savings and switched to Veridian because they actually PAY ME to use my money. Stay away from Bank Of The West, they are getting as bad as Bank Of America. I have been with BOW for over 20 years.

I have been trying to get a loan through Essex and it is like I am bothering them to do business. That's if you're able to even get someone to answer or respond to emails. I am currently on hold now for 58min waiting to cancel the approved loan. Jim ** was my agent and he has no desire to help his customers. He is in the wrong business. I asked customer service if I could swap agents and they wouldn't allow it... I have swapped over to New Coast Financial Services and what a breath of fresh air. Samantha is taking care of everything! Please don't waste your time with Essex or Bank of the West.

The Bank of the West has not completed DMV paperwork and I have not been able to use my trailer I bought for 8 months. I have called the bank over 35 times and on hold for over 40 hours and hung up on over 11 times. The DMV paperwork is still not completed.

Bank of the West charged me a $35 overdraft fee caused by their system error. When I contacted them, Bank of the West tried to cover up their mistake by claiming the $35 fee is a service cancellation fee caused by my operation to cancel a transaction. They insisted that I clicked the "cancel payment" button in my account so I should be responsible for that charge. But I never clicked that button, and my online banking message clearly states that the $35 is an overdraft fee, not a cancellation fee. Then Bank of the West threatened to close my online banking account for security reasons because "if I did not click the stop payment button, some hacker did." In short, the Bank of the West lied, insulted, and threatened a customer for a $35 fee caused by the bank's mistake.

Do not consider for one fraction of a second conducting business with this so called bank. This "Bank" is a joke. Sadly the joke is on you, the customer. You'll have endless issues with these incompetent, careless and reckless people. They NEVER answer calls or return email correspondence, hold time in excess of 1.5 hours is the norm with this joke of a bank.

Playing games such as website difficulties, website down, so that you can't pay your bills then it goes to the weekend. So then you have to call on Monday to pay the bill and they charge you interest for their scam on those down days. This happens repeatedly and this is just one way they take your monies. In the five years I have been with them the interest on the loan has not changed and when repeatedly asking them for a amortization schedule they continue to deny me one. I am paid up seven years ahead of time on a 15 yr note. Need to find others and put in a Class Action Lawsuit against them and sue them! Few other issues as well placed using the Better Business Bureau and have shown the BBB their caught red handed lying. I'm sure others have faced others scams from them as well!

I have interviewed 2 financial services and found BOW to offer more options and higher earnings in their portfolios. Their personalized service helped me to understand the whole process better. My advisor took the time I needed to understand the difference between their product and others. The only concern I have is they don’t have much data on their ethical portfolios.

I've been a client for far too long due to laziness. This bank has so many fees. It's ridiculous. They make account changes and then you receive a letter 5 or more days after. I don't know why anyone would bank here. I'll be finding a new online bank that takes care of business properly.

I called Bank of the West to inquire on how to close out an account. I was on hold for 51 minutes, then the phone system disconnected me! Prior to doing so, a recorded message came on that said "We are experiencing difficulties, goodbye." I have screenshot of recorded call from my Ooma dashboard, if this will let me post a picture.

DO NOT GET THEIR CREDIT CARDS. 15 days to post payments, 3 days to post charges, $500 credit limit, and they expect you to spend $1500 in 90 days to get intro bonus. My credit score is 800 and they only give me $500 credit limit. Do the math, not worth it. Please do not expand their customer base.

I have had nothing but trouble with this company. I have only had this loan for a few months. You can never reach a real person, payments will say they can't process online or through the app and will still be taken out of your account but with no payment confirmation, they say they have to refund through a mailed check over a several week period instead of refunding the money to the bank account it came from which they refuse to mail out before a one week waiting period. There is always some problem with paying online and every representative you talk to will have different information that doesn't match what the last person said. Their APR is unusually high. They will sign you up for automatic payments without permission. I thought Bank of America was bad but this place is the absolute worst. I plan to refinance as soon as humanly possible to escape. Don't make my mistake.

This bank prefers mail in claims which take up to 30 days to process. Very frustrating because we are in a fast pace technology driven society so when your money is held up because of paper mail it’s sad.

I had an RV loan with this company for 12 years. During the great recession, I lost my home and asked them for temporary assistance with my loan. They refused any assistance and were extremely difficult to get through to (no email, no chat option, long phone wait times, bad fax numbers). When I finally paid off this loan, my auto payment sent an additional payment of $1800 dollars of overpayment. This payment was deposited and never refunded.

Bank of the West keeps saying I owe them money on my loan but I have made every payment on time and then some. I have all the receipts and have even sent them to them but they never credit my account and it shows on my end they cashed them. I have tried to make online payments and they have don't go through. I tried to set up automatic withdraw and they said I can't do it with my bank but then randomly pull the money out. They have destroyed my credit even though I have made every payment on time and I can prove it but no one will investigate it. I call every day and get told someone will call me or they are looking into it but nothing ever happens. Most incompetent and unprofessional bank.

Recently I noticed that every time when I make a phone call to take care of an issue the operators have very bad customer service. They have an attitude on the phone; simple things like changing a pin they take 45 minutes to do. Then they couldn’t figure out how to do it. Until I decided to basically tell them I’ll just do it myself on the self-help automatic phone system. I don’t know what it is but they seemed to really be good at first but not anymore. The bad attitude over the phone and the over the phone customer service is not very good anymore.

I paid off my loan early by 1 year and I was never more a few day past my payment date so they added 25.00 every time. Well they put this money into a special employee savings account. At the end of your loan you have to pay every 25.00 that was add into this account before they release your title. They never tell you this until the loan is paid in full.

I have a lease with Bank of the West for my 2016 FORD F-150, I have not been able to re-register it here in the state of Kentucky, not due to any fault of my own, Bank of the West has failed to renew paperwork with the state and pay back fees due to the state not related to my truck. So now the state of Kentucky has put a block on any renewals with any leases with The Bank of the West, I have spoken to a AVP with the bank with no results, and now she refuses to return any of my calls. So I have paid off the lease, and the residual via an ACH payment and they claim I have not, so now they have 31k of mine and not applied it to the lease and the residual and send me the title so I can transfer it to me and register it. Never again will I do business with this bank.

Goal: I wanted to open an account with a bank that had a local branch. Week 1. I went in person to the local branch to open the account on a Saturday. The banker advised me it would be quick and easy to open it on-line. Later that day, I used the on-line application process. At the end of the process, I received a pop-up that stated it would take 3-5 days to verify my identity. So, not quick. On Thursday I received a brief e-mail stating additional information was required and a link was provided. The link took me to a webpage that did not ask for any information or indicate anything was needed. So, not easy.

I have a loan with this bank for my motorhome. I had no choice in the matter. I immediately set up auto pay. No problem. UNTIL I wanted to send more $$ and have it applied to the principle. Well, shame on me for going to the website and setting up this second monthly payment. Guess what? It IS NOT being applied to the principal. And I am unable to cancel future second payments via the website. It is not even visible in my account info. So I sent a message via the website to resolve this. It takes 4 days to get a response. Guess what? I MUST call to resolve. The wait time for a call to this bank is ALWAYS in excess of 40 minutes, often longer!! I've tried different days of the week, and different times of day. So here I am on hold (going on 30 minutes). DO NOT DO BUSINESS WITH THIS BANK! The website is antiquated, worthless, and customer service is non-existent.

I purchased a travel trailer back in October 2019. Upon purchasing the trailer the finance personnel used Bank of the West in Calameda, CA. After reviewing my account I discovered that their finance charge rate was way higher than what I could get at any bank so I opened a line of credit at a local bank that was way lower so I arranged to pay off my loan of almost $27K. After reviewing my balance I noticed that the payoff wasn't posted yet and it had been over a week. I tried repeatedly to contact someone at the bank to find out when my payoff would be posted however that was a lost cause as there is always a long wait time of at least 45 minutes or longer.

The bankers are very good, honest people you can work with and trust with your money. I have multiple accounts with the bank. Online banking is excellent. Financed my mortgage through them. It was done well and timely.

This is the best bank I have ever used! Not even one time have they messed up in all the years I have had my account. Customer service is really good and they don't fool around getting you what you need right away. Before BotW I had ridiculous problems with other banks with stupid policies used that didn't make sense. I highly recommend Bank of the West! Do yourself a favor and switch to Bank for West and relax. They're looking out for you.

Last week, I attempted to open a checking and savings account online at Bank of the West. I decided to go the online route rather than stop into a branch to maintain social distancing during the pandemic and I also figured it would save me some time. WOW, was I wrong about saving time. I filled out the online forms, everything looks good. I fund my account using my debit card from an existing checking account. Perfect. I go to the last step and I'm under "extended review". That's fine, I appreciate extra security and I assume it's because I have a PO Box as a a mailing address.

I applied for a boat loan with BoatUS, and they passed it on to Essex Credit, a division of Bank of the West. This has been the worst customer service experience I've ever had. BoatUS just told me that they no longer deal with this bank, which didn't surprise me. While the loan was being processed, I needed to constantly follow up, with multiple emails or phone messages, to even get a response. Now, the loan is complete, and I'm making payments, but I've been waiting for over 5 weeks to get the registration and title. I've been calling and emailing, and can't get any answers. I would never recommend this bank to anyone. In fact, I'm looking into changing my loan to another bank if possible.

I attempted to sign up for an account online, everything was fine and legit, and didn't think twice about anything. Then I get a notice that my application has been sent for an extended review. Then I get a notice that they need more documentation and will essentially accept any document from a third-party that is addressed to my new address. So I go ahead and scan and submit that documentation. Then get another email saying that that document is not sufficient and that they need another document. Now normally I would accept this kind of bureaucratic b.s. except that I already had another local/regional bank already accept my documents and open an account for me. And I also rec'd a thank you and welcome letter from that bank.

I had a loan with Bank of the West since 2015. The loan I had was for a travel trailer. I have good credit and always pay my bills on time, I never made a late payment and never had a reason to contact them before now. I recently paid this loan off so I could sell the camper. They received the payment on July 3rd. I can no longer access my account online. I have called 5 times (with each wait time of a minimum 45 minutes) to see when I can get this loan to show as paid so the people who want to buy the camper can transfer the title. I have been told different time frames every time I call. I was told they would fax me a payoff letter that I never received. The next time I called they emailed me a payoff letter that was not on company letterhead.

Worst customer service I have ever had with any company EVER! I actually created an acct with Consumer Affairs just to write this review. After getting a travel trailer loan and having to have a constant balance in checking and savings acct I did not need in order to avoid penalties, I finally paid off the loan and wanted to get my trailer title and close out the accts. I am getting NO response to online customer support cases after 10 days! No confirmation of when trailer title will be sent even though I have confirmed through their automated process that it's paid off 10 days ago. Several dropped calls on their 800 number trying to get to an agent, and every call attempt stating longer than 30 min wait times due to high call volumes no matter when you try to call. Avoid this banking company at all costs!!!!

The absolute worst company to work with. Lack of communication, pride in their work and BS reason why they stopped our equity line quest. Even though we make $175,000 year made us feel small/inadequate.

I called Bank of the West for debit card access being denied. I called once and gave information to satisfy security for the customer service agent. She told me she reset the card and I should have access debit card. She also informed me the bank was having technical issues with debit cards. The reset did not work. I called back within five minutes. The agent was rude and harassed me to the point of me requesting a supervisor. I gave two transactions for security she request to the cent and day the transaction. They worked just fine with the first call agent I spoke with who reset my card. This agent stated my information was not acceptable. Let’s review. I gave my account number, social security last four digits, all my account information, two transactions to the penny, and day. I gave her more information related to other accounts I had as well. She was clear I had not given her adequate information for her to access my account.

Almost 2 months ago I made a payment online by mistake. It was supposed for other bank but instead I made a payment to BOTW. I called BOTW the next day since it was late at night. The Rep said he took care of it. I waited for a week and I called BOTW back & a Rep said nobody had done anything. And then she said she took care of it. I called back again after 10 days because I hadn’t got my money back. And to make it short I called them 7 times total and I still haven’t got my money back.

I took out an installment loan with this bank and learned my first additional principal payment was held up for 3 weeks. When I called to inquire what the hold up was, I was advised their Alameda location was behind but I could expect my payment to clear within another week. I was hoping to reduce my interest payment on my loan by paying additional principal so the delay raised the first red flag about this institution. I have since used their Pay by Phone feature as their online payment system does not include an option for additional principal but this hasn't been easy to accomplish.

Got a junk mail with their offer, went on their website to see what it looks like and the very 1st page prompting for my SSN doesn't even use masking techniques to hide my typed SSD. You are amateurs and should be out of business, period. I'll take my money elsewhere!

The thing I look for in a bank is: Customer service, monthly fees and location. I have no monthly fees which is the only thing keeping me there right now. But I am starting to look around. For the last 11-12 years, I have a 25-30 minute drive to go to the bank, but have been there for about 20 years so that’s fine. However, Customer service is terrible. Oh they tell you all the time how great their customer service is.... but you just don’t see it. It is almost like if they keep telling you over and over how great they are you will believe it.

We bank at the Bank of the West in Coralville Iowa and I wanted to open an additional savings account with cash from Christmas. First the staff asked me to come back tomorrow then the manager treated me like I was a new Bank of the West customer requiring my ID and credit card as proof of ID. Then he asked me if I am a citizen and if I wad born in the US. I am not even Hispanic. This man treated me like an illegal alien simply because I have dark brown hair. To make matters worse we are in a diverse area compared the the rest of Iowa. We also have an indian reservation nearby which would put all the indian population in my situation.

On 2/15 I opened an account online. I transferred money into both checking and savings accounts electronically. Those funds were put on hold for several days. New account, understandable. After waiting for a week and not receiving a debit card I called and asked what the status was. The guy on the phone told me the generic “cards can take up to 10 business days.” In my experience with other banks and credit cards it has always been 2-3 days max. I asked if I could go into the branch and have a card made at the branch like all other banks do. He told me that I could not.

I purchased a car in 2016 using Bank of the West auto loan and I have had nothing but headaches using them ever since. I should have refinance out of that bank immediately once I knew of their unfair practices. As a young naive person, I didn’t care much about credit and did not pay close attention to my credit profile and credit reports.

We bank at a few different banks. Bank of the West has long been my least favorite for a few reasons.

I have been a loyal customer of Bank Of The West for over 30 years. I was told to stay away from the large banks because they are predatory and will use bait and switch tactics on you. Bank of The West was just right, not too small, not to large. Transactions have always been easy, and customer service had always been top-notch. Bank Of The West, has a credit line that you pay $25 dollars for to use as a overdraft account if needed. This is called a "Gold Line" account. This was great since I work for the State of California, I only get paid once a month, and I don't need to move money over from my savings account every day for purchases while using my debit card.

I’ve been with Bank of the West since my high school days. I’m mad that it took me this long to realize what a crap bank this is! I’ve been calling mobile banking for an entire month regarding a Zelle payment that was deposited into my bank account and then wiped out as if I never received it, although it was still in my zelle past transactions as if I had still had it. Every time I called mobile banking they told me that they’ve never seen anything like it and that they were opening a ticket with zelle and “investigating” the transaction. Most of the mobile banking representatives I spoke to were nice but they never had an answer as to what happened to my money. Finally the last guy I spoke to was by far the worst. He made me feel like a liar and like I was the one who had to figure out what happened to my money. He spoke over me like a child and didn’t let me get a word in until I finally just had enough and hung up.

I purchased a trailer from La Mesa RV, Sanford, Fl and they financed it thru Bank of The West. Calling this bank to get a payoff is the worst experience I have "ever" had in trying to get someone online, you have to go thru an enormous number of "click this if you want this" and if you are lucky enough to get someone they are rude, none caring, abusive to a fault and apt to hang up on you with no concern of helping. I have never dealt with any lending institution that has a "I don't care attitude." Worst bank and La Mesa of Sanford should be ashamed for using such a bank but no doubt they get a kickback so probably don't care.

Bank of the West is a trusted institution with great CD rates over the years. I have two checking accounts with Gold Lines of credit. I love that I can write a check, for an amount over what I actually have in my account and instead of it bouncing Bank of the West covers the checchi (purchase) and it's not considered overdrawn; it's automatically drawn out of the Guild Line. It used to be $2 transaction fee but I think now it's $6, last time I checked. Then I pay interest on the amount. It has been a LIFE SAVER for me. Thank you Bank of the West. Another perk, is that they have several drive through branches SJ Ca. They've been closing the drive-throughs which is difficult when you're disabled. Please don't close them!!!

I’m not sure what it is with Bank of The West but this by far is the worst banking experience I’ve had. For some reason they are constantly letting charges go through 2, 3 or even 4 times for things I’ve never had issues with before I switched to these guys. They also flag random purchases so my card gets denied and I look like a dummy at the store. The only answer they ever give is “it’s a hold from the vendor”. That’s crap considering it never happened with my last bank. I also don’t buy it because it’s always a difference of 1 cent. It will literally be 10.50, 10.51, 10.52 etc. Last month got charged twice for my TV and internet bill and 4 times for a Footlocker purchase, this weekend got charged 5 times for a purchase at Kohl’s.

Customer service rep told me to put cash in an envelope, leave in the bank drop box. Just put my ATM card number on the envelope. I was attempting to make a deposit. The ATM machine was broken so I call to report it. She was so stupid. Very rude. Kept telling me to just put money in drop box. I was like "Are you crazy?" No way I am going to put $2000 cash in drop box so they can come back, say they never got it the way BOTW handle things. She said, "Well what you want me to do?" I was like really? How rude. I told her, "Is there any way someone can look into it? See why the ATM machine at the branch was not working?" I told her both are not working. She said oh well. After that I just hung up. Like talking to a wall.

I have been accounts holder of BOW for many many years and I ordered a checkbook as I used to do. But after 3 weeks, I still had not received the book yet and called. The representative told me that they sent to the checkbook to a wrong address and not worry they would stop the use of the checkbook. I was shocked they took this lightly and I asked if they are sure my account is safe because my route number and account number can be in a wrong person and jeopardized my account.

Earlier this year I opened new accounts at Bank of the West under a promotional offer. I handed the promotional code/offer from the BOTW site to a branch manager, who personally opened the account, and verified that I would get the maximum bonus. This never happened, and I contacted customer service who said "the person opening the account didn't use the right code to open it". I have attempted to contact the branch manager for several weeks to discuss it. None of my calls or emails have been answered.

I walked in, handed my check to cash, check was for thousand dollars, I swiped my ATM card, entered my pin and waited to get my money. Teller said she can't cash my check from my Citibank account. I asked why, she said I don't have enough to cover the check I'm presenting. Here's the issue, I worked as teller, and I know most procedures haven't changed much. I'm presenting check drawn on Citibank, not Bank of the West; therefore whether or not I have enough funds to cover should not play a role. Instead of offering me other options, deposit today and you can withdraw tomorrow, or withdraw what's available which is in my account, she just stood there. I offered to deposit and withdraw, was told I can't deposit either. I asked to see a supervisor; she said they aren't a supervisor or branch manager here.

I don't wish this complaint to reflect upon the persons in any particular branch since most seem to do an ok job within the bank's policies. This is intended for the Bank of the West institution itself. Before now I have never had a bank that "floated" MY money so often and so long. How can you make a cash deposit unavailable for two days? They have a way! Worse yet there is an absolute lie on their reporting to the credit bureaus about an account I had with them. And after more than 2 hours on the phone: they won't correct the mistake; they have to stick to their policy no matter what; they can't change (correct) what they did; THEY DON'T CARE. BEWARE of this institution--they will find ways to take advantage of you for their benefit--once your money is in their bank, it may not be yours again for a while--BEWARE.

My husband and I opened a new checking account with BOW with their latest promotion offer. New checking account required for us to set up a recurring deposit every month. Now that we are trying to stop the recurring deposit into BOW checking account, we realized that their online banking does not have the option of canceling the payments.

I used to have several accounts at BOW, both personal and checking plus an IRA. I could not get the personal banker at my branch to call me and she was never available when I went there in person. The bank manager was never there or was busy when I went in and would never return calls. I had a business account to use the BOW app to upload checks but they set my limit so low I could not upload all my checks. I requested several times over a 2 year period that they increase the limit but they refused. After 2 years of poor customer service and no help, I finally closed all my accounts and put them in another bank which has much better customer service and gave me the daily deposit limit (through app) that works for my business. After I left, BOW started calling me asking me to bring my business account back but I refused. They have also increased my daily deposit limit but too late - they don't know what good customer service means and they don't care.

I have been charged so much money in fees it's unbelievable. All because the way they post your transactions. I check my account often with the app to make sure I've got money. Couple days ago, I knew I had like $8 so I spent $5 at jack in the box. Then I was almost out of gas so I bought $2 in gas to get home. Under the $8 right. Wrong. They decided to back-post an $18 online purchase that wasn't showing until I checked my account over $100 in the negative. I don't get it.

I received my debit card over a month ago and have still not received my pin number. Talked with 8-10 people over the month each promising to send a newly generated pin number. The card sent out said pin would not change but this card rejects the old pin number. Each time I am promised a new number but it never arrives in the mail. I spend 15-45 minutes on the phone each time. They think they have the answer but does not happen. Super frustrating since I don't live in the area. I can't walk in and get a new pin. Totally at the mercy of the customer service people on the phone. Three or four of the phone customer service people I could not understand and were very annoyed and upset by my request to repeat themselves several times so maybe they ignored my request to send a new pin. Others though seem to be competent but still no pin. My thought is it should be an easy process.

In my 30 + years now with B.O.W I have had minor issues with them. Most no big deal, once they did something to really piss me off and at the time I had financed a truck with them. I had the money to pay for the truck but didn't want to use it and the interest rate wasn't bad so I financed it. After they did whatever it was – I can't remember – I paid the loan off so they wouldn't get any more interest from me. Other than small issues for about 11 years they started calling me literally almost every 3 weeks to verify my last 3 charges on my debit card. Borderline harassment in my opinion so I got a Cabela's credit card and that's all I ever used. Then they charged me 3 overdraft fees for something that wasn't my fault and would only waive 1 of them telling me I had to take it up with the credit card service that double dipped my account so I pulled my money market savings account and put it in my other bank.

When opening an account the lady was so friendly, caring & told me about all kinds of services they offer. I have no credit so she told me about a card they offer which is specifically for getting credit started. It's a secured credit card.so the money on the card is your own money. No risk to the bank. I said great let's do it! I did not think I would get denied since it would be totally supported by my own money & you can not spend more than you have on the card Yet I was denied! Now to me that does not seem like a bank that cares about helping their customers like they say. It was at no risk to them, my account never gets low & yet they are sorry they cannot help me at this time. WHY? I'm very disappointed in you B.O.W! You portray such caring customer ethics but do not follow thru.

Sold my RV on 8/23. Mailed a check (the buyer's) to BOTW same day. Also same day paid small balance by e-payment thru bank. By 8/28, no online access to my acct. Called on 8/28. Balance is zero. When will I get title? Once payment clears, which takes 5 to 10 business days, they'll process title. How long will that process take? 5 to 10 business days. Called 9/13. Title was mailed today. Called 9/23. Yes, title was mailed 9/13, but they won't pursue any follow up until 5 to 10 business days after mailing date. If no title by 9/27 (10th business day after said mailing), they'll initiate a process (you guessed it ... which takes 5 to 10 business days) to review to ensure title is clear.

I have consistently requested a payment book and account balance in order to pay off my car loan in full. After six months of not receiving any requested documents indicating my balance, I stopped regular payments as I know I was so close to pay off, and clearly deserved to know the amount remaining. BOW continued to cash my sporadic payments, but never provided any documentation showing me the balance, and had the audacity to report "late payments" which affected my credit. I am consulting with my attorney to possibly sue for their negligence which impacted my credit score.

My husband and I are named in a trust for life insurance proceeds. Mind you the trust was set up in May. We have still yet to receive the funds due to banking regulations that hairs being split due to the "reasonable time" extended holds on new accounts. Our attorney suggested Bank of the West and we didn't have any apprehensions. In hindsight we should have read these reviews and that of the BBB BEFORE agreeing.

I'd advise just getting an account with USAA, or US Bank. (Or even Chase, Citi, or Wells Fargo, if you need a BIG Bank.) Credit Unions are always the way to go if you can do local, and don't need sophisticated online services. This bank should be called, "Bank of the Fees"! Terrible service at this branch! Bank anywhere else, if you can. My wife, who had her personal and small business account here, got charged over $500 in fees just to import her own transaction data into Quicken! And then there's all the other fees for stupid things (NOT insufficient funds, or anything that's her fault!).

We bought a 2014 Motor Coach in 2016 through BOTW and was not informed by the dealership that it had been involved in an accident. Had we done a history check on the vehicle it would have shown the vehicle had been owned by 4 other people before us within a 2 year time frame. We wondered if the vehicle had been in an accident because of certain things being damaged and/or missing, but being new to the Motor Coach family we were unaware of things. It was causing us $1000's of dollars every time we went on a trip because it had to go back into the shop upon our return from a trip because something else would be going on with it. Well, after being told we'd have to pay $2000 more just to diagnose what could be wrong with the vehicle because they'd found Coolant in the oil, we decided to relinquish it back to the bank.

Bank of the West is a phenomenal banking institution. It not communicated relative to customer service. They literally practices it each and every day involving all customers. Representatives are more than knowledgeable, welcoming, and willing to provide valuable assistance.

A week ago I was using the mobile app and made a mistake. Instead of switching money from my savings account into my checking I transferred money from my savings into you my credit card. I overpaid my credit card by over $800. I immediately called them to say that it was a mistake. They said there was nothing they could do for me until it posted. The next day Friday I called back and they said if I had called the day prior that they could’ve reversed it and that now it’s going to take through the weekend because of business days. So I wait and call back on Monday when it still wasn’t done that gentleman told me it would take 3 to 5 business days. Which would make it Thursday that it would be transferred back. Thursday morning the money still wasn’t & I was overdrafted on my account. Called again & they said it needed one more day to transfer.

Never hear never have a business with this bank. I signed a contract on what if a zero is on the account. You can't buy anything. But there is already three time the bank removes 5-10 dollars in me. Not looking about what I have. A 0 on the account. And for a day I have to pay overdraft on $150. Hate them.

We paid off our boat over a year ago. We went to have the title printed and was told that Bank of the West has not released the lien. We call Bank of the West Monday morning and they put a request in on RUSH. It is now Friday. They have released the lien but only for the trailer, NOT the boat and NOT the motor. We call to let them know that only the trailer release was received and they say we have to do a new request and start all over. They are a joke and apparently no one has the power to make anything happen.

Recommend not doing business with these folks. Paid off auto loan. Every payment on time and paid in full. Received letter I would receive title papers in 10 working days. Never happened so I called and people were rude and condescending, now claim letter not correct. I will never get title unless go to DMV. All my vehicles are in state and never had anyone refuse to provide title documents when paid.

KOA recommended their RV members use Bank of the West for RV financing. Bank of the West now has sellers title and power of attorney. Seller has the money and RV. We have nothing to show we have a loan, the bank retained the title and has not filed it with my state so we can not get it licensed. Customer service is rude and troublesome. I am going to my State Attorney General and considering filing interstate bank fraud charges.

This bank refuses to close my account, and I do not have access to see any transactions to ensure that the account will stay closed. No answers for fraud on my account. I just want to get away from this company, but they refuse to close my account.

When opening the account the person who was opening the account refers to me and made reference of terrorist activities based on my name. After being unhappy with their services I closed account and was given a credit for a refund to a closed account. Bank of the West instead of giving me the remaining balance kept my refund.

My father had 7 different accounts at this bank. After they helped sort through those and close them out I was so impressed with them that when I moved and learned my current bank didn't have branches here I opened my own account with them 7 years ago. They've been great for me.

I have been a Bank of the West customer for a few years and they simply do not provide the customer service or product service that I need and want. 1. They do not allow wire transfers online. 2. Their Zelle payment offering is very misleading. 3. They charge very very high fees ($40 for a wire payment). 4. Their branch employees do not offer any assistance and I ended up shutting my account in the branch and at no time did an employee try to stop me. 5. Their credit card offering isn't great at all, they don't even offer points on some of their cards. Please stay away from this bank - you can sign up to a much better service in the USA.

Service online was excellent. Updates were readily available and what few times I needed customer they were knowledgeable and friendly. Also, interest rate was competitive and coupon book was accurate.

I am in the middle of a number of critical personal transactions while I am selling and buying a home. Their online banking has been down for over a week and asking people to call a customer support line with wait times over an hour. Should you wait an hour, you may receive a voice message saying that the system is down and disconnect you. I managed to speak with one person who could not unlock my account, but stated that they have been hacked and working through the issues although their firewall was not breached. (Yeah... right!) Waiting again in the hopes of speaking to someone so that I can ensure the transactions are going through while I am on the road. I am switching banks as soon as possible. AVOID AT ALL COSTS!

This is the worst bank anyone can have. Website do not work. You can't make payment online as if you have missed payment, it doesn't allow you to do it. Customer service sucks and they have no manners. High interest and a lot of fines.

My password disabled??? Day 5!!! I cannot access my online accounts, the hold times are horrendous, and then I get disconnected after waiting for 45 minutes? I NEED to check my accounts!!! No explanation on their website!! WTH is going on?? This is so unnacceptable! I have been with Bank of the West for over 20 years, and now I am seriously thinking of closing my accounts.

Been with BOW for a year. They charge an arm and a leg for anything. The workers are really nice because they're paid to be nice but other than that, I'm not very satisfied with how they charge fees for almost everything. You still have to roll your coins and their check processing for large batches is not efficient. Their check machines are constantly breaking down.

This have been about 1 week, (7 days) no message even posted on their website, but clearly there are issues, and serious ones.

So I'm on top of my accounts especially when they're low, I checked my balance before every purchase but I don't know what happened and I saw I was pending -8 so I quickly before cut off deposited $75 in thinking it would cover any overdraft and that would be fine. I was wrong. My bank statement shows that the deposited money cleared and AFTER they charged me a 175 overdraft fee. Because the 8 were all $1 payments. So they gave me 5 $35 over 5 $1 payments. But they also went on ahead and waited another day to finish processing things because they only charge 5 fees a day. So then the next day I'm hit with 70. And this morning another random $35.

If at all possible, do NOT do business with this bank. I have been with them over 15 years and finally today could not take it any longer and switched banks. Such a pain and hassle, moving all of my direct deposits, automatic payments, etc. but that is far less than the hassle I experience with Bank of the West on a daily basis. A mobile app that NEVER works, ATM's that are USUALLY down and horrid customer service. Wish I had switched years ago.

I called Bank of the West in Albuquerque, NM and asked if I could set up a Cash Donation Account for my daughter and her two babies who almost lost their lives in an apartment fire that was intentional set by their neighbor. My daughter's two dogs died in that fire and all her material things were lost as as well. She and her family were left with nothing. I thank God that she and her family are ok. Bank of the West Representative advised me that the bank can not help set up the cash donation account due to my daughter not having a bank account and or in good standing with the bank. Be advised that my daughter did not set the fire nor did she ask to be left homeless and lose all her possessions. I know now that Bank of the West is out just to make money and cares nothing about helping out humanity.

Potential fraud activity on account and cannot speak to anyone. Cannot access online banking via laptop or mobile and one-hour plus hold times only to have the call terminated by the BOW online system. Branch workers are useless at resolving this issue. I've been with BOW since they acquired Commercial Federal and due to lack of customer service and fees have slowly moved all my business, mortgage and auto accounts to other banks. I'm done with this bank.

After 45 minutes being on hold. I'm told reason why I am kicked out of online banking is because my bank account was compromised!! Someone in Georgia hacked my account! I'm told I need to go into my bank and close my account!! Why wasn't I emailed or called when this happened? I'm 2 days away from having to fly to La!! I go online and read complaints that a lot of people aren't able to get on their online banking! What the hell is really going on?? So much for my payday since I have direct deposit but yet I have to close the account and will be stuck in LA! I'm livid!??? If the bank cared they would have called me or emailed me! Something fishy going on big time!

There is now a prerecorded message, (Regardless of what time you call), that they're "experiencing higher than usual call volumes". This is FALSE. What they mean is they've cut their Customer Service so much there's no one there to take your call. They don't care about the customer. I was on hold for over one hour and finally when the rep answered they cut me off. I phoned again and waited another 30 minutes. My account is locked due to me putting in wrong information. I called them at 5:00 am and got exactly the same message. I am now on hold for another hour. DO NOT BANK WITH THIS BANK. THEY DON'T CARE. As I write this I am listening to the same stupid message. I was forced to give 1 Star. I would minus Stars if I could.

My free checking became not free overnight. This bank has no integrity and lie to customers all the time. This week mobile app is not working and I have been on the call for 45 min. I do not recommend this bank.

I have been a loyal customer of Bank of the West for over 7 years. I currently have my savings, checking and RV loan with Bank of the West. In July of 2017 I started a divorce and my spouse failed to make a payment on my RV. I contacted the bank and caught up the missing payment. I have requested they remove the late payment ding from my credit report, based on past and current payment history however they have refused.

This company returned a small check from Capital One and charged me a fee as well. In trying to figure out the situation I was treated like I was at fault and they refused to even attempt to work with Capital One. Basically the Bank of the West made a mistake and ran something incorrectly and refused to own the mistake. They cost me and Capital One more time than any of this was worth. The Bank manager did not even care that I was leaving the bank. This bank charges fees for accounts and offers nothing in service that others don't have. Choose a different bank if you can.

BW bought old established local bank that we had accounts with since 1970. We had numerous accounts including CDs, auto deposits and large accounts doing multi state business and international business. After rude very poor service we have moved all but one account. The original bank and 5 managers over our 35 yr history the BW had over 23 managers in 14 years. Senior VP of the BW located at home office in calif office sent letter of increased charges. After 5 calls to her number over 7 days with no response we are changing our last BW account. There are many good banks to chose from some give service Bank of the West does not.

My home was damaged May 5th in Wichita, KS. My insurance company sent my claim check in my name and Bank of the West. Instead of endorsing the check and giving it back so I could start the process of the roof replacement they took the insurance check and kept it. Said they would send another check in 10 to 14 days. After waiting and waiting on what is "my money" not theirs I called. They wanted information I had already provided to an employee who went on vacation and apparently they couldn't access her email. They wanted the licensed number to the roofer and his quote. They were going to send the check directly to him. My roofer has been doing this work for over 20 years and has never had a mortgage company do this. So what happens if I decided on another roofer, or this one takes money without doing the work.

I have had this happen a few times. I use my card and put my balance into a negative. Because there is not a branch or close ATM I immediately use Zelle to send money from one account to cover the amount. I receive an email from Bank of the West stating my deposit was made and in zelle it shows date sent and date deposited. However it still shows up as pending instead of posting at midnight with my charges that put me negative in the first place. They show my deposit as going in a whole day later there for charging me OD fees. When I call they reverse them BUT tell me zelle it’s guaranteed. Well when I get an email stating it’s deposited and it shows in my acct I expect it to cover the charges for the same damn day. I have never had this happen at any bank other than Bank of the West. I can’t imagine how many people they do this to who don't dispute. They are stealing our $ so they can accrue interest in their holding accts. What a joke.

The payment process is a joke....no online payments, wait time to make a payment is a joke, also who puts out a payment book anymore???? I made a payment and the lady on the other end couldn't find it. I have nothing nice to say so I will leave it at this. DID NOT WANT TO GIVE IT ONE STAR!

Good Sam Finance Center is a specialized division of Bank of the West. As a Good Sam member, I contacted the Good Sam Finance Center to refinance our 2018 Entegra Cornerstone 45W. The process started out well with the online application and almost instant approval, but it went downhill from there. Ricky ** is the most unresponsive individual that I have tried to work with in many years. He does not answer his phone, nor does he respond to e-mail or voicemails. Natasha is the worst customer service representative that I have dealt with in many years and she has no business dealing with the public. Jim ** is the Supervisor and he also doesn’t answer his phone or return phone calls.

This year alone. 4 debit cards screwed up in ordering and mailing to me. Yesterday, they managed to lose a deposit of almost 3k from my acct. It's been over 24 hrs and the error has not been corrected. What is wrong with this bank?! I have yet to receive a call from the branch group either. I'M DONE.

The on boarding process has been an absolute nightmare. My husband and I started the process online, submitted the proper documentation and were informed that within 48 hours a representative would follow up and complete the process for us. Approximately 4 days went past before someone finally called us back and let us know that they were so backed up with online requests that we should cancel the online order and go directly to a branch. We did so.

Bank of the West recently Started Charging a $3.00 Fee for paper statements on checking accounts. I have two Accounts and didn't notice the reoccurring monthly fee for four months so it cost me $24.00. I asked a teller about the fee and they told me I have to go online and chose electronic statements only to avoid the fees. I have since done that but it got me thinking. I was not adequately notified of the new fee and it cost me 24.00. If Bank of the West has 1,000,000 accounts and they started charging $3.00 a month each then they made $3,000,000 the first month and if on average it takes 4 months for people to realize the fee is there that is $12,000,000 dollars they have stolen from their customers through deceptive practices.

I have banked with this bank for several years. Over the past couple, employees have left and new employees have arrived. They are rude and uncaring. They made a mistake on a cash deposit (not posting to my account) and thank goodness I had the receipt, because they were fighting me on their error. This caused overdraft charges, of which only a few were returned, because it was "past the limit"!! I met personally with the bank manager who wouldn't do anything. Just yesterday I pulled up to the drive-through to make a deposit and was told that there was one person ahead of me. After waiting about 10 minutes I went into the bank and there were 2 employees doing absolutely nothing. Their hours of operation are bad also. They close at 5 and 5:30. Who can get to the bank by then if they work. Finally, doing mobile deposits is the worst. My paycheck is held 2-5 business days before I can use the funds. I'm shopping for a new bank right now.

I recently changed banks from USAA to Bank of the West. I was pleased with my last bank and never had any issues but had to change over due to there not being any USAA banks nearby. I have to admit I didn't do my research when choosing this bank and now I regret not doing so. I recently withdrew money from Bank of the West while on my way to my duty my location and later found out I had a pending transaction which over drafted the account. Bank of the West obviously capitalized off my mistake and chose to backdate previous transactions to after after the incident which left me with 350 in fees. I realize this may not seem like much but being a single father it's a lot. I'll be shutting down this account after I pay it and moving on.

Liars and thieves! We took out an RV loan 4 years ago and needless to say are still accruing interest on a fixed loan! When asked why we got a bunch of run around, now we want to pay it off and we have to jump through hoops while we are still being hit with interest! I'm ready to get an attorney!! Who's with me!? This is robbery at its best, and it needs to stop now!

We close over 100 transactions a year and this is the first bank that made our BLACKBALL list. They blatantly lie to their customers and dealerships. Unless they are the dumbest run organization in the universe. POSSIBLY BOTH. They should be shut down. Look Out!

There are purchases I didn't make, withdrawals I didn't do, double charged on all services, and being fully ignored when I complain. I really feel a class action suit needs to start asap!!! So I'm in, any other customers want in???

Do not borrow money from this bank. They don't care one bit about their customers. I made that mistake and took out a loan from them to buy a boat. The first 4 years or so I paid extra on the note each month. I ended up getting kind of lazy on my payments because I had paid so far ahead on the loan. After about 10 months or so I was no longer paid ahead on the loan and got a call from the bank to let me know. I mailed a payment that day. A couple weeks later I got another call saying that I still hadn't made the payment asking me to pay over the phone. I told them no that I had mailed a payment.

I opened account at Bank of the West. I deposited money into the bank and I had gotten debit card issue and I made some applications in regards to my personal affairs my insurance and they made the first mistake to electronically allow funds to be taken out of my account when I did not authorize it. When I went to the bank and explain the issue they realize that it was not my fault. It was the electronic Bank's fault so they reversed it but they continue to charge overdraft and continue to apply certain payments to my account when there was not enough to cover. I've had fraudulent activity in my account done to my account and with the information submitted there was no communication.

Phone app glitchy. Tried to do Zelle money transfer, kept not going through. Tried again. Both transfers went through (duplicate). Hit with overdraft charge. I transferred back one of the errors. Luckily they referred they reversed fee. But they also reversed one of the error initial duplicate transfers without forewarning or my permission and charged me another fee! For what? Omg. Ludicrous company. Closing account.

Had a loan through Bank of the West, was declared total loss on 1/22/19. Insurance waited until 2/8 to receive a letter of guarantee. Also took them 14 days to issue the information needed to process my Gap insurance. I have been told those checks have been issued by both companies. Bank of the West states it is possibly in processing. May take up to 30 days!! In the meantime they continue to harass and ask for payments. State it will back date to date of loss. I have not issued a payment due to fact if they cannot issue a credit from insurance. I can only imagine how long to get a refund.

I had a car loan I paid off in November 2018. It was overpaid by $1000 and needless to say I have been told by numerous different people on the phone that my refund check had been mailed. Here it has been 3 months later and I STILL do not have my refund check Or a lien release for that matter. I have called this place (and let me remind you that you have to wait on the phone every time for over an hour to talk with anyone) and no one will let me talk to the President of the bank. I am fed up, my next step is a lawyer. I literally have called them 8 times so far and every time I get a different answer. Also, I have had several supervisors tell me they will call me back with an answer or solution and they NEVER call me back. This is the most horrible place to bank with ever. It is so frustrating. I can bet you money that if I didn’t pay my bill on time I would have lost my car, however they feel they can just keep lying to me about my own money they owe me.

I was a customer at my local branch for 25 years. I get a certified letter telling me my account is being closed. I carry a large balance, excellent credit, have never even bounced a check in my life. Went to the branch, was assured by the manager she would deal with the people in Arizona who sent the letter. Long story short, they close my account FOR NO REASON. It has been 3 weeks, guess what... I still don't have my money! Next step I will be contacting my attorney. Do not do business with this bank.

I use Bank of the West for daily banking, an RV loan, and a mortgage. I am greeted by name as I enter the bank, have my problems listened to and solutions offered. Fantastic bank with fantastic people. The mortgage has been the most painless process I have ever encountered. I love my bank and its staff. (Kudos to manager Connie!)

Bank of the West lost every deposit made yesterday, has acknowledged the problem yet will not put the money back until they fix their computer problem. No reason the money should not be accredited as soon as the problem was discovered. Looking for another bank, needless to say.

Never have I been treated so rudely!!! My father had hip surgery and has been in and out the hospital. I called and made a payment on his car on the 10th of January. On January 18th they came and picked up the car??? I called today to try to get this fixed and was treated like Crap! They would not talk to me because I’m not on the loan... But when I called to make the payment on the 10th they happily took it! They told me they would take money from anyone... I had to wake up my dad and have him authorize for them that it was ok to talk to me. Now they're saying I have to wait for the recovery department to call me before I can get the car back. I told her that was unacceptable because now I’m incurring more fees at the tow yard. She said that wasn’t her problem and that was too bad and I would just have to wait.

Sold my boat RV in first part of November 2018. Have been on the phone 3 days just this week, they still have not released interest to get a title even after my check cleared my bank on November 19 2018. This is hurting both me and the person I sold to, this is guide boat and he cannot do any business till he has it in his name. As of today 1-17-2019 (almost 60 days) it is still not done and don't know when it will happen due to I am getting 3 different answers to same question ask every time.

Updated on 04/08/2019: The seller's lender requested a 15 day payoff & front & back of Title. After finally being connected to the Payoff Dept (a wait as long as 10 mins. at times). When I was finally able to speak with someone to ask for a payoff and a copy of the Title. I was told it would take 7 to 10 days and then they would only fax or snail mail it. They would not email. We asked to have it faxed and follow up with snail mail. When they finally faxed, they only faxed a 10 day payoff (already expired) and only the front of the title. We went back and forth like that for almost 2 weeks. After almost losing the sale, we asked the seller's lender to please get involved. They were also frustrated in the unprofessionalism and incompetence. Never again!!!

I applied for a Bank of the West credit card. Later in the day, I was contacted by the credit department and was asked several questions and then passed their check. He then stated I was approved and the limit was $2000, and I waited 12 days and no card, so I called and asked about it. I was told my app was declined. I said, “NO”, I was given the limit and all. They stated they would check the recording and I was then told to apply again. I did, then needed to go give 2 forms of ID, SSN card and fill out forms (I walked 2 miles to this branch) and waited a week, and then was told again DECLINED...WTF. THIS BANK LIES AND IS HORRIBLE. All the holding, waiting and giving up info to be denied again... Hmmm, never again will Bank of the West get my business nor interest.

I have been with Bank of the West since they were Continental Pacific. I Bank in Fairfield California. Recently, they closed their Empire branch and now you can only go to the branch on Oliver Road. Every time I come here now the service is horrible!!! There's only two tellers and there's long lines! They finally made it to where on Friday they're open until 6 (used to be Thursday!), Saturday only till noon! Horrible horrible service. I think I'm ready to go to Wells Fargo now because they are open until 6 every day including Saturday.

Everytime I got call from them or contact back, they treat me like ** and never listening to anything I said. I'm a customer not killer. Pls provide profession, polite and service mind since you are in the service business. Every time I have to deal with this bank I want to refinance my car and get away with nasty, unprofessional and this low class bank. Only time I got professional and nice service from them when I call to complain department.

First I want to say that I wanted a second bank account so that I can save the little money I receive from one of my daughter's for childcare. It wasn’t much but these days it’s hard to save money. So I opened a account with these people. My daughter posted a 40 dollar payment. I in turn forward to this bank. I went to my local pharmacy to pick up and pay for medicine - my card was not accepted. I call, come to find out my account was closed without my knowledge. Where is my 40 dollars that I transferred to this account. I’m without medicine because of this. I will never do business with this bank again.

I went to Bank of the West on my lunch hour, there were 2 cars ahead of me, after waiting for approximately 10-15 minutes for them to complete their banking I pull up to the window. Tellers were there talking to what looked like salesmen for ADP, no acknowledgement, no attention, nothing. I don't look for special attention but my time is also valuable and I have been a customer of Bank of the West for well over 22 years. To make matters worse I called to speak to the manager and she was out, I was told to call back the following day. I asked if the customer service manager was there and she rudely asked what I needed. I explained what had happened and she again rudely asked me what I wanted her to do! Really? I have been in customer service for well over 25 years, when did the customer become unimportant? I will be taking my banking elsewhere! It wasn't the situation. It was how it was handled after the fact!

Be careful with this bank. They are how do you say less than pathetic in the compassion dept. And even if you have an available balance they still will hit you with an overdraft fee even if the transaction happened less than 24 hours of funds being put back to cover horrible and (supervisor) Michelle...??? Should def not be in a supervisor role. Def. more training needed on her part and maybe even anger management?!? Hope and pray you don't encounter her.

Received my credit card bill and upon reviewing it appears that they have added my last month's bill and this month's bill together for the total amount due however this is not correct as it also shows that I paid last month's bill. I attempted to town customer service and was on hold for over 34 minutes yesterday. I then filled out email with an online banking system and was told the amount is correct however it is not. Upon reviewing all of these reviews online it is more convincing to me to not bank here.

I was so excited to join the Bank of the West family, for a short while. I attempted to establish a mechanism to pay my monthly house payment via my checking account at Bank of the West. The person in customer service at the Oakland California Branch, Christian, didn't know how to set up bill pay properly, and when the checks are sent for my house payments, the money does not come out of my account. I inquired about this several times but never received a definitive response. Recently I decided to stop bill pay, and called the bank to cancel. I was told that bill pay couldn't be stopped until the following month because they were already processing the current month (really).

Bank of the West goes above and beyond all other companies to make their process more difficult for the average person. Their customer service plays into this by not knowing what they are talking about and giving false information. I have found the only way to ensure you get the proper information is to call multiple times, ask the exact same question, take the closest 3 answers and fill in the blanks. Usually I have to call at least 5 times to get 3 answers that are similar in nature. This is assuming that you are able to get through the tangled web of their automated system to get a live representative.

I have had nothing but problems with this bank since opening my account in November of 2017. I decided to stick it out to see if it would get better but today has proved me wrong. I know I'm only a small fish in their pond but my business means something to me. All business should be equally as important to them but unfortunately that is not the case.

I have had a mortgage with this bank on auto-pay since Janurary 2006. I received a call this evening and the CID showed Toll Free Call 1-866-243-1808. They stated they were Bank of the West and that a “banker" wanted to discuss redoing my loan. They said they had sent a number of marketing pieces in the mail - I have received NOTHING from them. They obviously had no information about my mortgage account as they were offering a higher interest rate than I actually pay plus the fee for just the paperwork was quoted at $875 plus all the additional title and appraisal costs. They didn't properly identify themselves and they think I should spend at least $2000 to redo a loan that has a higher interest rate than I currently pay.

1st off let me start by saying I have been a Bank of the West customer since almost the day they opened their locations in Reno, Nevada; which was 18 years ago. I currently have two bank accounts, a savings account, a business loan, a business credit card and I process all my credit card transactions through this bank. Dave the branch manager at the Lietzke, Ln branch has single handedly lost my business after 18 years. I will be finding new bank today. On Tuesday I went in to the Reno Nevada branch location and paid $9000 cash towards my business loan. Today is Friday and the loan payment has still not been posted.

On September, 18 2018 I had my truck repo. I immediately thought it was stolen for the reason that I had made a payment on that previously Monday. Never did I imagine my truck being repo so I went to the police and they search it. To my surprise it was at the repo yard. So when the finance company finally open I called and ask why was the reason my truck got repo and they said because they’ve been trying to call to schedule a payment and since they don’t get a hold on no one they automatically thought I was trying to avoid not paying the bill. The same lady that help me out don’t took it upon herself to noifty on Monday when I made the payment that my truck was already on the system for repo.

In January of 2018, I got a car loan for $38,500. In July of 2018, the car loan was paid off, and I accidentally made an overpayment of $320. When I realize that I made the overpayment, I called and they said that they would send me a check in five business days. It has been 33 days and I still have not received a check. When I called to ask about the status of the check, they told me that I needed to prove that they were overpaid. I have spoke with several people at the customer service department and nobody seems to know where the money was put, but they said it could take up to several months to get my money back.

Oh goodness. Don’t EVER fall on hard or rough times with these people. If you’re 50.00 short on your auto loan, they’ll be sure to call you 50 times daily to remind you just how broke you are! And when we went in to open a saving account the branch manager failed to tell us of the account that was only $25.00 to open. He only mentioned the highest ones because my mother is an elderly woman and I guess he didn’t think I had the slightest clue. Also when they ask me to verify with written consent so they can contact me on my mother's loan, which I have yet to give them, they CONTINUE to call me! But when I call (because I’m not on the loan documents) all of a sudden they can’t discuss it with me. Also when you do call their collections dept. they’re very rude. But we reap what we sow. Lesson learned #138.

WORST BANK EVER. I only had account for 2 months but had nothing but problems and finally got a letter from them opting to close my account. I opened my account and received my DMV registration. I used bill pay to pay it. I thought that because DMV is one of the largest "companies" in the US it would be in the 21 Century and my payment would electronically be paid. I received my registration and tags in the mail and thought all was well until I came home on a Fri about 2.5 weeks later and got a notice from the bank that a check I had written for $384 had bounced and was charged $35. I immediately called and explained that I had just opened an account and that at my previous bank when I made a bill pay the bank deducted payment at that time so I had a "living" balance so to speak. The rep was good and said he understood and we made a transfer of funds so that they would be there if the DMV tried again and he removed all fees.

I paid off my car loan on July 3rd 2018 at the Chatsworth branch in Calif. 2 weeks later I am told it never happened. They have no record of my payment, yet my check was cashed at my bank. I have made Several calls to the bank in Chatsworth and their headquarters in Nebraska. After last calls they said they are researching the problem. It has been over 3 weeks and the problems has not been resolved. To me this feels like a very shady practice. I would never use this bank again!!!

Absolutely ridiculous. Causing much frustration and pain for mom.

I went in to close a savings account because I was not using it and because I had another savings account in another bank with better interest rates (that's not saying much). A week later I went to my online banking and my active checking account was missing and only the savings account which I had closed was there with a zero balance. I called the branch on Martin Luther King Blvd., and they said that in order to have my checking account online I had to fill out some paperwork.

I banked there for 28 years with no apparent problem except they failed to notify me. I qualified for free checking which they continued to collect fees for after I turned 55. Recently I had a family tragedy when both my younger brothers died traumatic deaths in a short period of time. I was devastated and faced with a horrible task to reconcile two estates.

We wish we had never allowed anything to be financed through Bank of the West. Can't get anyone until you hold for 20 min. Then they have to put in work orders for anything you need that takes several days to a week! They get attitude when you let them know your needs. They are not about serving their customers with quality.

I re-financed my motor home & ended up w/ BOTW. Long story short, they have absolute idiots as CSRs, not to mention rude. Since the inception of my loan with BOTW, I have been making additional payments each month & each payment has been clearly marked as PRINCIPAL ONLY PAYMENT. With each check that I mailed to them, this was also noted in my cover letter in bold lettering, all CAPS & underlined.

We searched and found a great rate for an RV Loan at BOTW (Bloomington) where we live in MN. Logan and Jarod were outstanding in handling our business - professional, personable, and found the answers we needed to move ahead with our business; we are nothing but highly satisfied with this branch.

** at Bank of the West at 505 Montgomery St in San Francisco was very rude and asked inappropriate personal questions. He also demanded that I tell him names of previous banks where I banked in the past and where I currently bank. When I refused to answer, stating that this information has nothing to do with my banking at Bank of The West, he said he will close my account and hung up.

They keep changing the website and confusing customers. The HELOC loan statements do not show balance forward after each transaction, just the starting and ending balance.

Bank of the West is the worst bank I have ever had, they charge fees for everything and steal money from you, I added all deposits for the yr and everything that has ever been deducted and I have over $400 missing money unaccounted for. I checked this because my account was always being charged NSF fees when I had enough money to cover costs. They are far worse than Wells Fargo; I have stopped my direct deposits and closing out my account! Their customer service is horrible, they don't care about their members, nor care to investigate any issues you are having. Do not sign up with Bank of the West!

I opened a new account a couple of weeks ago and I had filled out my direct deposit with my employer but it did not process this payday which was the 4th of May. They sent me a live check and I used the mobile app to deposit. I was lead to believe when I had asked an agent that it would not be a problem and it would be available in 2 to 3 business days. Well then I was told that it was now going to be available on May 17th. I got paid on the 4th. I have 4th stage metastatic melanoma, which is spreading rapidly. I have a new medication that is waiting to be picked up and that is very expensive called **. I have no money to be able to get it and I need to buy groceries, pay bills, give kids school lunch money... etc. The teller at the branch was nice and tried to help but no luck.

Called Bank of the West customer service to cancel this monthly fee, they refuse to do it. They say go online and do it yourself. Bad customer service, bad attitude, just another way for rip off banks to take your money.

Applied for $650,000,000 agricultural division loan. Provided major application package. Eight businessmen partners. New ranch corporation holding company in new Mexico. VP agriculture reviewed package and offered to provide an equity partner for downpayment. VP making loan asked me for the CEO's job and he was making the loan. Loan verbally, prelim approved. Several ranches and cattle under purchase contract by group, CEO did not get the top job-denied. This is illegal for banker to make a loan and get a job at same company. VP banker no job so he changed all the loan terms previously offered ruined loan. SEC and bank regs say this is illegal. It cost our group the whole project as critical time was lost. Reported crime to OCC and bank denied all twice. Criminal charges should be file here. Major damages in millions. Prosecution here? Bad experience trying to get OCC and SEC help.

My business, which did bank at Bank of the West (BofW), was fraudulently scammed in an equipment purchase by a business banking at another US bank. When the fraud was disclosed to the banks, BofW was slow and seemingly unconcerned in pursuing the matter. The other bank could not talk to me as I don't bank there but I was told by them that BofW needed to contact them to resolve the issue. In frustration at the lack of communication between the banks, I filed complaints with the FDIC and CFPB as well as AGs and finally got to talk to someone at the other bank who told me that they would have refunded the money (1000's) if the Bank of the West had responded to their request for a letter of indemnity.

In November of 2017 I accidentally overdrew my account. We paid the fees, and I went to my online banking profile, where I was able to opt out of overdraft protection. Problem solved... until February of 2018 when my account was once again overdrawn and hundreds of dollars in fees were charged. Checking my online banking profile, I discovered my account was once again set to receive overdraft protection. Once again, I turned it off.

I will say when you talk to Bank of the West employees at the branch or on the phone they are helpful and very nice people. However to be able to reach them is a total nightmare. You have to follow their automatic system witch lack some of the question you have. Mine was about a loan already paid off. It took a long long time to be able to get the info.

I have always had positive experiences when dealing with BOTW branch banking representatives. They are always friendly and efficient. I cannot say that about their telephone banking reps however. Most of them appear to be very young females who are inexperienced at customer service, ill-equipped to deal with the public, and can become very arrogant and bossy if you have a complaint. The last one I dealt with had no tact and did not know how to handle an unhappy, dissatisfied customer. She talked down to me as if she was in charge of everything, the customer is always wrong, and I was a child who needed to be put in their place. I finally had enough. I ended up hurling the "b" word at her and hung up. I must have gotten blocked because I was unable to contact another telephone banking representative.

I have only had exceptional service with friendly, professional help from everyone at Bank of the West. They always go to bat for me when I get scammed or ripped-off. They are fast in their investigation and have recovered money I thought was gone. Hundreds of dollars have been returned to my account when someone got my number and used it for numerous Uber rides in England. That was one of many times they helped resolve problems. I have read some of the bad reviews written about the bank. I can only assume that those people's standards are too high for anyone to meet. They have only exceeded in meeting my needs and were super friendly and professional doing it. They are my best bank yet.

I am a small business owner in Illinois. I recently found that an ex-employee had gained access to our business checking account. He purchased a car in Oct or Nov. 2016. He called in his car payments to BANK OF THE WEST and gave them OUR BUSINESS account info to pay his car payments. BOW was able to access the phone recording where this person states he is a signer on the account. I also sent them the bank signature cards they requested from our bank. Now BOW won't return my calls and states their "investigation dept." has closed the case. I just attempted to contact them again and was informed there is NO investigation dept. I have filed charges in Illinois against the ex-employee. BOW will not cooperate in providing a name and contact number for the State's Attorney to speak with them. This is so illegal and unethical! STAY AWAY FROM BANK OF THE WEST.

After having banked with four other financial institutions, I feel I am of the informed opinion to unequivocally state that: this bank is by far the worst I've yet to encounter. Here's why (not exhaustive): The bankers are rude across the state of California (irrespective of my consistent six figure balance- I can only imagine how badly they treat clients with a lower balance). There are lots of fees, many of which are unbeknownst to a client (unless you actually read the 56+ page contract). Horrible telephone customer support. Very limited hours of operation compared to other banks. The various branches aesthetic resembles that of the DMV (and have the same impersonal, bureaucratic, and unwelcoming vibe). Complaints are never addressed. I could quibble on and on but, the point is: look elsewhere, this bank is atrocious.

For the past month I have been trying to close my bank account with Bank of the West. I have contacted all businesses that I had direct deposit with to let them know that the account is closed and gave them all my new bank info. However something is definitely wrong since I'm still receiving bank statement from Bank of the West and the direct deposits are still being deposited when the account is supposed to be closed. I have been in 3x to find out why the account is still open and they all claim that it is closed yet no one has or will give me any form of confirmation that the account has in fact been closed.

In preparation for my 2017 tax return, I ran across a year-old file with an account number and debit card, along with a statement with $120 remaining in my account with BOTW. I call them (spoke to a rep then supervisor named "Latrell") and after giving them all the information about me over the phone, they state they cannot help me. No other reason given beyond that. After giving you my social? My business' name? Fine, I moved on to another financial institution and operations without your bank, but I'm not giving up on $120 now, out of principle. Buyer beware!

BOW added a "new" $15 fee to my 12 yr old $0 fee money market. So on Jan 31 2018 I changed the money market account to an any deposit checking account at the clerk's suggestion. Today in my balances I see I was charged $13 dollars for that last January business day, $13 dollars! I am on my way to my local branch to close the new account. Running some kind of BOW ripoff okie dokie game here? I am a senior, there are laws to protect old people like me from financial abuse like this!!! Snakes! Not only am I looking for a new bank but they are losing my family business account of $220K. Enjoy the stolen 13 bucks because it's the last dime you will see from us.

To my knowledge I never signed up for a Gold Line account, but one was created for my regular checking account. There were fees and deposits done automatically, which I didn't know was happening because I'm not that attentive to monthly banking activity. My needs are simple. As a result, I ended up losing several hundred dollars. I think this was one of those situations where you will automatically get this account unless you specifically say you don't want it. I remember seeing it and deciding I didn't want to sign up for it, but I imagine I needed to decline it. This is a dishonest practice, in my opinion. It lacks transparency and takes advantage of people.

Today was the second time (different locations) in a month a Bank of the West atm has taken my cash without posting the funds. The first time I went through the claims department and later received a letter basically saying they didn't have my money. There's no other process in place for investigating, so I just have to hope they don't steal my money again.

I had opened my new checking account with Bank of the West in August and I believe they took advantage of me because I was new. So what happened was I used PayPal to pay for a few items. When I say PayPal that is the debit card I used thinking it would draw money from my PayPal credit account which I also have. I quickly learned I had my PayPal card in sync with Bank of the West.

For 7 months I have been sending in payments on a loan at or near the beginning of each month. Payments are due on the 14th of each month. The Bank of the West, so far, waits until 1 or 2 days prior to the scheduled payment date to process these funds, cheating me out of interest credit. This, in my opinion is a lack of integrity on the part of the Bank of the West. I would appreciate either an email or phone call from Bank of the West with regard to this issue.

Bank of the West is one of the worse banks I ever dealt with. They sign me for overdraft protection but what they don’t do is just that they charge the account every time but they don’t pay for the charge that came to the account. And when you call them they have no answer. Another thing, I was going to vacation. I called them 3 days in advance. Give them the date and time I am leaving town. When I got to my destination they froze my account. It took two days of phone calls before I was able to use my card. Wouldn’t recommend them to anyone.

Made it my day start all bad. I went to deposit my money on Sat morning 09/23/2017. Was out there for 15 min. The teller seen me when depositing the money. Out of nowhere the ATM machine kept saying in process. 5min before opening I told them what going on. The teller just told me give it some time. When they open I told them what was going on instead of helping me they help 3 customers before me and I was the first person there. And on top of that made me late for work 40 min. But what upset the most was that they still wanted me to come back in one hour. Then she told I would have till Monday after my money card getting stuck there. They didn't bother to look into it. Because of that I didn't have no money because they had to do a claim and I wasn't able to get my car. But to collect the overdraft you guys are good but when come to helping you guys to take forever. I’m really disappointed with this bank. Smh.

Since becoming a customer with this bank last year, I have noticed that there have been repeated discrepancies involving what is reported as my balance (both available and current) and what is later changed to show an overdraft. For instance, I closely monitor my balance due to budgetary restrictions. I not only keep a running balance based on my records but I will check online and at the ATM site where I make my withdrawals to be sure I have enough that is "available" (the actual amount) to withdraw so that I am not overdrafted.

I purchased a boat back in 2007. The financing was done by Bank of the West. I have had no problems with them until I paid off the loan in late July 2017. After waiting until about 15 August 2017 to receive the title I called the bank. I was told that all paperwork required had been sent out but they would send another copy. I waited until around the 27th of August 2017 and received the title for the trailer from Virginia DMV. I called customer service again and was told again all the paperwork was sent out but that the title was held by the dealer I purchased the boat from 10 years ago. I knew that was bull but told the customer service person I would contact Lynnhaven Marine and inquire.

There is NO security, day or night. My closest branch is practically in the middle of a homeless encampment. So it is a little scary. Super happy with the behind-the-counter staff. The tellers are very, very friendly and nice but the bank officers, not so much.

Today I made what I thought was a simple transaction from the drive-in window transferring money from one account to another... After the transaction, the teller returned the tube with no paperwork or receipts. I ask her for the transaction receipts and her response was to give me balances on both accounts that were involved in the transaction. I ask her for receipts showing both the withdrawal and the deposit into the corresponding accounts and I was told she didn't know how to print those receipts. I asked her how long she worked in the bank and her response was 3 months. I asked her the question assuming she didn't know how to perform the receipt transaction and I told her I have copies of previous receipts showing the information that I requested... Deposit receipts. I proceeded to go inside the Bank of the West building to talk to the teller and was told the manager of the bank would discuss the situation with me...

My response to the Relationship Banker concerning a home equity line of credit... have been going through this revolving door for months: You say the appraisers will be here in a few days. Then you say you need more paperwork. I supply paperwork. You say all is well, the appraisers will be out in a few days. Now you say you need more paperwork. Let me talk with my wife, but this has become silly. Probably we will just forget the whole thing.

I love my branch & employees, Castro Valley, Ca. I put the bank itself in with all the banks. No longer a real branch manager who makes credit decisions. They're just a title. The Back office is the Iron Curtain between old way & this new way. Some of this evolved out of the 2008 US "E" collapse. And we can thank Wall Street Financial Inst. & Congress for the over correction.

They are wonderful and even know my name when I enter and say "hello". Their accounting and advice have been great. They send out notices when CDs are due and get you the best rate.

I have been dealing with this bank since I got a car loan and they were the lien holder so I opened an account. Big mistake. I have had so many complaints and incidents, most recent today I go to their ATM and withdrawal 300 from another bank account. At a different bank the machine gives me fifteen bills like it was supposed to but in the middle was a $5 instead of a $20. I go inside and ask them to count the ATM out and find out what happened and of course they look at you like you're a second class citizen. Had to leave before I say something to get arrested. They called me to submit a claim about the money and left me on hold 6 minutes then hung up on me. Excellent customer service!!! They SUCK!!!

The Bank has been handling my grandfather's trust for 2 years. My father passed away and I have been trying to get information. The account manager told me I was not the major person and he had 100 other accounts that were more important. The Trust is worth over a million dollars. They have been rude and talked down to me. I also feel there is an issue as to how this has been handled. I asked for an accounting and was told this would cost me a lot of money. I would never use them for a trust and I should not have to get an attorney to obtain information.

I was referred to BOTW by a friend who is a real estate agent. Called into the number to apply for a home equity line the morning of July 21, 2017. Spent 40 minutes on the phone with Jacqueline giving information. With the loan I would have a 30% LOE and I have a credit score of 803. I heard nothing back, not even an email that confirmed that I had applied until Friday the 27th. In the meantime I received another referral to BVNA Compass. Called, spent 30 minutes on the phone. Sent my documentation an hour later, received a conditional approval within two hours. Was called by the branch manager in Walnut Creek to make an appointment the next day to open the checking account. Also the rate was 2% lower. BOTW needs some serious work on customer service.

When everything is going good they are your best friend. When you have a problem not so much. The BotW in Tehachapi doesn't return calls and when you are mailed a ph# 800-488-2265 for customer service and asked to call it and give your reference # the employee that answers the phone says the number you called does not handle problems with reference #s? and refer you back to the local BotW.

My story is so long... But in a nutshell. Held my check beyond where they advised me. Spent 25 minutes on customer service line, disconnected. Asked my branch, Redondo Beach for assistance completely worthless. The highlight was when I asked my branch why they couldn't give me quick ring that they were bouncing my check, charging me 35.00 when I had the funds in my account. She said, "We used to provide customer services, but people complained we called too early, so we don't do it anymore." IF ANYONE who worked for me said anything like that to a customer they would be fired on the spot.

I want to file a complaint against your employee ** NMLS # ** located at the 201 N Church Street office in Las Cruces 88001. I had a Farmers Insurance check deposit transaction and received orders from Ms. ** instructions to get my wife to endorse the check and include the Farmers Insurance claim review information or statement. I said to Ms. ** this a deposit not a new loan, she shouts back at me, with four customers in the bank that the bank owns my house and requires this information. I told Ms. ** that the bank does not own my home, only has a lien on it. She again repeated that "the bank owns your house."

It takes a lot to get me upset enough to write a review. This bank, Bank of the West, needs to do some serious, serious employee training and firing. I was floored reading the number of complaints with the exact issue I experienced on here. We were promised title to boat 10 days after payoff. On the 25th day after talking to 3 different people the last Dana ** who claimed to be the manager and told me we had been talking to the WRONG people and they didn't know what they were saying. HELLO didn't know what they were saying. She said the title would be sent out the 31st or the 1st. I then asked her because of the runaround what will be the excuse on the 1st if it's not sent. No reply. Thought she hung up on me then asked her why she couldn't understand that question and please treat me like she would want to be treated. She eased up a little but said she has heard enough.

I added my checking ATM (MasterCard) to Samsung Pay (android). I deposited $1,000 in cash on a Friday afternoon. I couldn't get to my money using Samsung Pay. I called customer service and they said I had an old card even though they had just sent it to me. They suggested I call MasterCard but wouldn't give me the number... my other card from Chase (visa) worked fine. It is now 3 months later and still didn't work. Bank of the West won't return my phone calls and letters to their headquarters go unanswered. I opened a new account at Wells Fargo and the ATM card worked in Samsung Pay the same day. My conversations with Bank of the West employees about this issue usually result in rude, arrogant, and disrespectful responses by the bank's employees. What a horrible experience. I hated it. Maybe they are going out of business? Bank of the "Past"?... call me!

I have headaches with this bank from the start, should have closed my business account at day one. Nothing but trouble with them, charging for stuff not needed to be charged. They will decide what is priority cheques and hold cheques so your account can go in default just to charge you NSF fees. When you deposit a business cheque into your business account they will put a hold on cheques, although the cheques has cleared and been paid to them from client's bank, just to see if they can cause something that they can charge you for.

I would give this horrific bank a zero rating if possible. They don't deserve even one star. Aside from manipulating debits to gain overdraft fees they closed out account in a heartless and devious manner. We were still struggling after the loss of our company due to the 2008 big bank corruption. When our BOW went $160 overdrawn we called to explain a big deposit was due in a week's time. The conversation was amicable. The deposit was made on a Wednesday. It showed up as being in "processing" and as Available Balance as well on Thursday.

Bank of the West has been a horrible loan service. We had a boat loan for 10 years and had nothing but problems. Found ourselves late on a payment and informed the first person who called that we would have the payment made on the 5th and asked that the account be noted. They proceeded to call everyday straight for 6 days while claiming that the automated system does not allow for notes to be considered. When we paid off the loan, they sent the title to a home address we left 8 years ago! They were informed of the move when it occurred and they had no problem sending statements to our new home but when it came time to send the title, they didn't know we moved. Such BS.

Bank of The West is Horrible. First off this bank does not provide great customer service with any department or branch you come in contact with. I am a business owner and deal with PayPal to pay different merchants to vend at their events. I had two events which I paid through PayPal, one for $500 and one for $1,000 two weeks apart. The event for $500 never happened so I called PayPal to dispute and receive a reimbursement. They notated the account and advised that all I had to do was call my bank and have them contact PayPal to reverse the transaction. I was very specific with Jeremy from the claims department on date I paid, and amount. Two days later I had a reimbursement for $1,000. Bank of The West reversed the wrong PayPal transaction.

"Very dissatisfied" is way too high of a Rating for this bank. They don't deserve a single star. This bank should be investigated for all their re-arranging of debit card transactions to acquire more overdraft fees. When I talked with a regional manager, actually 2 different regional managers, I got two different stories from the both of them explaining why transactions were put on a so-called hold status while other transactions made after the one on hold gets processed. Well of course they hold the small amount and process the larger transaction because regional manager says "Well we want to make sure the important ones go through which are the higher amount transactions."

I recently created an online banking account for my Bank of the West Mastercard (This is the only account I have with that bank). First, If you mistakenly sign-in with the wrong password after two attempts the system disables your account and you will need to call the number that's listed. This situation has happened to me twice. The first time the representative reactivated my account quickly by asking a few questions. Unfortunately, again I forgot my password and my account was disabled.

I got a $89.47 charge from a scamming company which I disputed with my Bank of the West and they said it was a legitimate charge instead of going to bat for me and getting my money back. I am not happy with this at all and am switching banks immediately. I used to work for credit card banks and we always served the customer who was disputing charges. This bank put the money taken back in my account and then sent me a letter today to say they are taking it back away. So not only was I whammied once, I was whammied again by this bank! Do you think I would get anywhere getting in touch with the Federal Trade Commission?

The branch employees have been unresponsive to a letter written by my Attorney to review bank fees from August 2016. In an attempt to deposit a check that had been endorsed by a third party for deposit only was declined. The third party presented themselves with the same endorsed check for deposit only and was again declined to be accepted. This institution publicized a business banking partnership but with a partner like this it's not a partnership any business could afford. Commerce and Business today is driven by convenience and affordability which after two years of a relationship this institution lacks and much more.

I recently bought a new Toyota and Toyota acquired a vehicle loan (Lease) from BOTW. I then tried to set up making a self-payment online, I was not able to do so. I called the company and was told that since this was a lease, this was not an option to make a self-payment online. My only options was to send a check in, or to call and have them take the payment over the phone. (Are we living in the 1990s or is the bank still Living there?) This is the only payment that I have that I cannot make online. Very disappointing!!! I have not heard about this bank before now, and maybe for good reason. I would never open an account on my own with this bank. Very poor customer service. Someone in authority needs to wake up and enter into 2016 way of doing business. Beware when using this bank, you may not be able to make online payments!!!