Bank of the West Reviews

Rude for sure! After speaking with someone about a late payment to let them know I made it online I asked a question regarding the posting of that payment so calls would stop and lady said, "I just explained all that to you so have a nice day or evening wherever you are!" Wow I just needed clarification because the call was breaking up lady! I will be so thankful when this loan is paid off and will never use this bank again!

I wish I read reviews before I opened account with them. Bottom line, please stay away from them. I cannot access my account. I cannot get money transferred out. As others mentioned I was on hold for hours and not much help you get there either. You need to go to branch. The teller in branch is so useless and they have to call in and not able to assist you at all. This was my experience as of March 24, 2022. For your own sake please stay away from them.

I had problems from day 1. This is absolutely the worst bank. Who is the CEO. Please hire more employees. I don't want 45--60, min wait when I call to inquire about my money. Do it right or don't do it at all. When you have a scheduled transfer don't deviate. My is are so unreal. I was disappointed With the banking commission. CEO should be ashamed of the work. Automated call distribution manage your service level. We don't care about clients you won't finance. I got solution. Hire me as CEO. I will elevate this bank to 1rillion in assets inside 5 years. This most recent issue started with external transfer initiated on March 16th 2022. Spoke to rep Friday March 18th lied. Said it would arrive on monday March 21st. It Did not. Branch manager he lied. Said back office is processing by midnight meanwhile the date of arrival 03/23/22. Why the jet eye mind trick. Be honest with your customers..something Bank of the West needs to practices.

I just paid off my Bank of the West Home credit line I've had for approximately 5 years or so out of escrow from a new loan I took out on my home. B of the West although paid by wire in full on the first of Feb, failed to record the payoff and continued to call me that the loan was past due. Weeks of this went by without them recording the payoff and they continued to call and mail me.

We had a commercial loan with them and when the term was coming up, we didn't receive a single notice about it or asked if we wanted to refinance. Out of the blue, we get a letter stating the FULL BALANCE of the loan was due. We were on monthly autopay this whole time so wasn't expecting this at all. Then after receiving the notice, we get a call from the bank asking if we wanted to refinance. A bit late since they were already planning to charge us huge late fees! All the paperwork to refinance would take weeks or months while the interest and late fees keep adding on. Luckily, we had enough to pay off the loan. If we didn't, Bank of the West would have caused us financial ruin.

I would never do business again with this bank. They are very incompetent and their customer service is terrible. I bought an RV with a loan from them in November of 2020. I paid off the loan in May of 2021 but I never got the plates and title. Every time I called they said they were working okay. In December of 2021 after calling every month about it they said they could not get it done and they sent me all the paperwork for me to handle it. I did at that time registered it in a different state. It took multiple calls and talking to different people for them to understand that I was owed money to my name from the tax and title fees. They kept telling me I had to find out from Essex (it looks like they bought that bank and they handle the RV loans from them). They made me call them and of course they said I had to talk to Bank of the West not them.

I got two letters from them that I was preapproved for their credit card. I applied and later got a refused letter from them. Told me the reason is "Unable to Verify Identity of Applicant" with a report of my credit score over 800. How they got my credit score without having my identity? I called the number on the refusing letter, could not get through for choosing the options were told on the phone. I called the number on the preapproved letter that was credit department. They could not gave me a reason and transferred me to a different department which was not related. This department told me they would transfer me to the related department then the line was cut off.

Having great credit I signed for a 20 years RV loan at 7.5%. It has been 14 years and after paying my normal payment every month I'm told, "We never received your payment." After telling several people that I made my payment it was deducted from my checking account on Jan 19th. I sent them proof of payment last week because the email that was given to me couldn't be delivered after several attempts. What is wrong with you people???

I don't recommend this bank to anyone. I had someone send me money on Zelle and it was sent to Bank of the West and they can't find the money and when you call customer service you're on hold for hours and I mean that literally hours I hung up to call right back got a rep that opens new accounts. But she couldn't help me like you would think if ya'll need help In that area they would help but no. I got placed back on hold. Oh and I can't access my account and no one can tell me why. Worse mistake opening a account w/ these folks. Waste of time and money because when you need help you damn sure won't get it. I repeat do not use Bank of the West.

Let me start with some background. I live in Wyoming, small town. They closed the branch where I live as well as the branch that I opened my account at. I had an account that I forgot about, small $185.00 Savings Acct. so I received a letter stating I needed to make a deposit or close the account (in so many words). So... I call the corporate 800 number to close the account. Now mind you, like millions of others I work all week so time is kind of limited. Day 1, I call and wait for 42 minutes for someone to answer before I need to hang up to attend to my job. Day 2, I call back, wait for 26 min. before again, I need to hang up to attend to my job, I call a second time that day on my 30 min. lunch, on hold for 31 min., no one answers, I need to hang up to attend to my job.

I hate this bank. Worst customer service, I’ve been trying to register my trailer for the past 6 months! And they haven’t released the paperwork to the DMV. Wait lines to speak to someone are way too long. Find another bank. I bet if I stopped making payments they would call me in a heartbeat. Ridiculous that I’ve been dealing with this for so long.

I went to my local branch to close my accounts, which took over an hour. I requested a written letter stating that I closed my account. They thought it was as a silly idea and told me not to worry that my account would close the next business day. It has been 2 weeks and my accounts are still open. I have written two letters to customer service through the app with no response and have tried to call, but am on hold until it finally rings only to be greeted by silence and then I am hung up on. I really do not know what to do at this point. Bank of the West is holding me hostage. Soon I will be charged for no active deposits. If you complain using social media they just block you and do not help.

And it's steadily gone downhill. Initially it was a smallish regional bank with great customer service, convenient locations, and low to no fees. They were my choice for my first credit card and then my very first mortgage. Then they got bought up by an international bank and that's when things started to go south. First it was little things like increased fees on what used to be "free" checking. Then longer wait times for telephone support. Then reduced hours and closed locations. Lots of little annoyances that added up to a poor experience.

Terrible. My husband and I have been with them since 18 for business/personal. Rose at the Holbrook, AZ branch is the only reason we have stayed this long She is GREAT, deserves a BIG raise. Every other part of the bank is useless. $9 to use an ATM that isn't theirs but guess what- they have 1 branch in a 4 hr radius. $12 monthly fee. And my absolute favorite banking feature is that they LOVE to your turn your cards off for suspected fraud for the most minuscule things. Tried to send my sister in law a small sum of money ($50), fraud. Went on an outdoor day trip with my kids 3 hrs away where phone service is minimal, fraud. Spent 5 HOURS on the phone that day trying to get my cards back on while running out of gas in an area I wasn't familiar with. Alternating between turning car on and off because... it is 100 degree SUMMER in Arizona and I had 4 children under 10 in the car.

Terrible, sexist management. I thought that because this bank was headed by a female CEO it might be different. Not so. First, the manager canceled my first scheduled appointment to eat his lunch in the conference room. (I could clearly see him through the glass). Then the manager actually questioned whether or not I as a single mother could open a child savings account with my surname. After setting up the account, he actually wrote me to ask me to re-prove she had my surname with a birth certificate. Oh, and this was after we had had a tedious hour-long appointment in which had been told my entire employment history as a Ph.D. professional and all my financial history as an independent woman who owns her own house. Even so, he wrote me the next day as Mrs.

I paid my automobile loan off over a month and a half ago and still have not received my title. I tried to call and got disconnected 3 times then was on hold for over a half hour before I hung up. Still trying to find a way to contact someone. Since my loan is paid off, I no longer can access any information I need to try to get through the options faster.

AVOID THIS BANK!!!! They don't care about their customers, their wait hold times for a customer "service" rep are absolutely outrageous - almost an hour every time!!!, They aren't FDIC insured or back by any federal reserve and they WILL in fact charge you any fees anywhere they can. With all the wonderful online only banks available today who do NOT charge any fees whatsoever there is no longer ANY reason to deal with this corporation!

No option available to customers to pay more on auto pay; it's either the minimum or last statement balance. We want to pay more than the minimum due. BoW is QUICK to take your money but extremely slow to respond to emails or phone. Additionally, 823 credit score and $500 limit!! 4 other cards we have, all 4 are well over $35K limit each. 2 have 0 balance.

BEWARE, Bank of the West has ABSOLUTELY NO CUSTOMER SERVICE WHATSOEVER! THE WAIT TIMES ARE RIDICULOUS and if you do get through there are scripted answers to your questions. Good luck getting a title issued if you pay off a loan. HORRIBLE BANK TO DEAL WITH!!! Will NEVER go near them and if you are smart, you never will either.

Last week I made a deposit in person with the teller at the Beverly Hills Branch: the bank itself looks like a dark studio set in a scary movie; across the Hall from Citibank… The employees working there are demure, uninviting… If the ATM was working I’d never enter the branch… Yesterday I was on hold for 50 minutes trying to talk with a rep about a $35 charge to my account: I was explained that was an error and as a courtesy the charge would be reimbursed. I did not write a check, nor should an erroneous charge be “courtesy return”… best part is the employee on the other end started to cry…? Bank of the West seems to have an unbelievable amount of 1star ratings - it’s actually shocking! Stealing money from your entrusted consumers is not acceptable… (no, so far the missing $35 have not been returned).

IMPOSSIBLE TO GET CASH BACK AT $25, ARDUOUS AT BEST and they don't honor the category promised at the 3% level of reimbursement....Also getting the cash back is a joke. It's has to be ordered via outside vendor....BEWARE OF THIS BANK CARD

We have a 5th wheel trailer financed through them and it is horrible. Your monthly payment goes to interest and hardly anything to principal! Don't ever use them for a loan. We will never pay this off!

This company has a real problem with access. My online service wouldn't allow me access. I called the phone tree and was put on hold for 40 minutes until I just hung up. I called my local bank and they just connected me back to the phone tree, where I sat on hold for 30 minutes until they told me that I would have to call back before 5:00 tomorrow because this is a business account. I can't get help from them by phone, computer or in person. We are talking about MY money. I need professionals. Time to switch. NOTE TO NEW CUSTOMERS.... RUN.

Bank of the West was a great bank with great customer support until 2-3 years ago.

I opened a checking account on a Wednesday and had to wait until Monday for my enrollment to complete in online banking. I tried calling on Friday but hung up after being on hold for 90 minutes. Called Saturday morning and was on hold for 9 minutes. They need a call back option if the wait time is more than 3 minutes. Agent sounded extremely weary, like he'd been yelled endlessly by angry customers but he told me right away I would get an email by Monday at the latest to confirm my enrollment. I got two emails on Monday, 1st to confirm my enrollment and an hour later to apologize for not being able to enroll me (?). Webpage & Mobile app likewise gave me conflicting messages. They're a lot better than Citi. (I couldn't log in to Citi webpage & mobile app for 18 months until a year ago)

Wait times to talk to someone are so long one finally gives up. That has to be their plan. I spent literally hours yesterday trying to talk to someone. After hours of waiting, the woman said she would have to transfer me. She did so & no one ever answered. I have never dealt with a worse financial institution in my life. I have accounts with a bank and two credit unions all have great customer service. As I write this review I have been on hold for 45 minutes. Still no end in sight. I will pay off this loan early & never deal with this bank again.

Do yourself a favor and find another bank to deal with. I have called and left seven messages with the person handling the loan (Ken). I’ve also left two messages with two different supervisors. It’s been two weeks and I haven’t had a single person ever call me back. Maybe if I was borrowing $1 million they would call me but maybe my $75,000 is just not enough for them to want to help me. They will absolutely not call you back and by far have to be the slowest bank I have ever dealt with in my life. It took nine days to approve a loan with a great credit score. By the time the loan was approved the seller grew impatient and sold the boat to someone else Which I can’t blame him because I wouldn’t wait nine days either. So thanks to Bank of the West for me losing out on something we have been wanting for over seven months and searching high and low to find.

The overall experience if you need to communicate with BOW for any reason is just atrocious. I paid off a Jet ski loan and was told it would take 7-10 business days for them to get the electronic lien release for the title, that took 85 minutes of hold time to get that answer. Day 10 I call to check on the status and now the time frame is at least 10 days, that was two on-hold times of 35 minutes and 45 minutes then I am suppose to call a different number. Day 12 they blame it on the state. There is more but it just reinforces what I said in the beginning, absolutely terrible customers service and almost impossible to contact. Never Again!!!!

My husband and I purchased an RV, the initial process was slow and the contact person would not answer calls or emails. We finally got the paperwork and go ahead to purchase the RV after weeks of delay. Long story short it has been almost a year since we bought the RV, we still do not have any title papers, license plates or registration with California DMV. This is a process that was to be handled by the bank. When I tried to contact their Nebraska office that handles RV registrations I had to leave numerous messages and emails were never returned. Of course they always try to blames it on COVID. But please!! A year later and we are still working on this. DO NOT use this bank for an RV loan.

Worst bank ever! Incompetent loan officers, impossible to communicate with and at age 71 and an 800+ credit score, an RV loan with huge down payment shouldn't be any problem. Unfortunately, that was not the case. Avoid this business unless you have NO OTHER CHOICE!