Arvest Bank Reviews

I've made a wire transfer to pay my business partner. It's been two weeks now. Money still on my account and in the bank they just keep saying that they still reviewing my transfer. Two weeks! I'm sure they just doesn't know how to do it. Total incompetency! Never even think to be a client of this bank!

I have been dealing with fraudulent charges on one of my accounts for the past 2 months. A month ago I was told and still have the emails that the dispute has been closed and I could go ahead and close the account it dealt with. I get a letter in the mail at the beginning of July the fraudulent case they did was denied (which is total crap because I wasn't in town when my car was used) and they re withdrew funds from my two open accounts that had nothing to do with the account the fraud charges were on. They lied to me in June and the fraud charges were $900. If they were still investigating the fraud charges they should have froze the account they were on. They have told me so many different stories on why and how their disputes work. I would tell anyone who uses Arvest not to. I have never had this much problem with a bank.

I left my bank of 30+ years, they were bought out by a non-US conglomerate and opened an account with Arvest. Moved all my direct deposit retirement monies to this account, deposited 35 k, these idiots sent me a broken skipping auto dialer nonsense message. Screw them. I'll put my money elsewhere.

They let two insurance companies keep stealing my money despite numerous request for reversals and blocks. Of 3500 I have received 300 back. They returned some of the oldest charges on one complaint but left 1000 dollars of the newest off and said it was on me. My truck has been totalled and was paid out by another ins company and still Arvest won't return 6 months premiums. Usaa even kept drafting when I did not renew and told them they were fired. Arvest would not help get it stopped. I AM A VET THAT JUST TOOK STELLATE GANGLION BLOCKS TO DEAL WITH ANXIETY AND MY BANK GAVE 2 ** WHEN I pleaded with them. They even left off my address when they mailed my new acct packet with all my info. My small post office caught it. Then they sent me an address request to the address.

Been a customer of Arvest more than 10 years. Left a job recently that I had been at for 8 years, as part of my resignation they sent me a third party check for my final pay. Deposited the check into my Arvest account and a week later the funds were taken back out as the check was returned to payee. I was charged an $8.00 fee for this. To remedy the issue my employer sent a wire transfer to my account for the full amount of the check, Arvest charged me $10 for an incoming wire transfer. Called customer service to see about getting the fees refunded since none of it was my fault and they said no, since the fee schedule is posted they can't do anything about it. In reality, they could have easily waived the fees but chose not to. I guess Arvest needs the $18 more than I do. Shopping for a new bank immediately.

Friday, March 25, 2022, my checking account was hacked. It had been hacked March 18th, also, by the same hacker as March 25th. I disputed that debit and the money was put back into my account. Mind you, wouldn't you think that if I was hacked by the same person that Arvest would know not to let that same person hack me again, a week later -- 5 times in one day, totalling $2,100+? Arvest should have measures in place so an entity cannot re-hack an account, much less 5 times in a row -- on the same day!

Was ok about having one payment. Didn't know it would cost me just as much interest at 20.49% it will cost me 6 years to pay off. Try calling them, says it is on lockdown and not willing to help me lower the finance.

We have several accounts at Arvest Bank and they denied me a loan to purchase a rv for $9K, because I don't live in a state that Walmart Bank is located, I have a credit score of 814, and several hundreds of thousand in IRA. Don't Bank at Arvest!!!

Arvest Bank 218 S Memorial Dr, Tulsa, OK 74112. This is the slowest branch I have ever seen. I don't think this branch deserves one star at this point. Upper management needs to review employee ethics, productivity, and efficiency.

Worst bank in the area! Used to be great! But have completely lost sight of customer service. From getting rid of deposit slips, making it a nightmare for customers to handle their bookkeeping. Extremely difficult to work with on mortgage and in-house loans. Complete apathy for working to improve a situation or help their customers. They have great employees and loan officers on the ground floor, but their hands are tied with corporate policies that are completely out of touch with their clients. They've lost all of my accounts and I'll never do a loan with them again. And, as a Realtor, will strongly discourage my clients from using them.

Worst company I have ever worked with. When Covid 19 hit, every other loan company worked with us and our job losses and reduction of income. This company? Not at all. They send a tow truck. I will never do business with them again and I will tell everyone I know how they did me.

I have been banking with Arvest since 2001 and have now decided that I will go to a new Bank!!! I recently filed a dispute against the phone service provider (Straight Talk) about a charge that I did not give consent for and I just got the results of that dispute today and found that Arvest completely ignored the information I provided to them to rule in my favor and that I even contacted the phone service and they told me that I should dispute as the transaction was fraudulent as far as they could tell.

We have been loyal customers for years. Needed a small loan. Was turned down. Arvest certainly don't care about their customer needs. If we didn't need help we would'nt have ask for it. They do not care. Very disappointed with Arvest bank.

Generally speaking I like the hours at my bank. And the people are great. The Mobile App works very well. But it seems to me their direct deposit is ridiculously slow. They say funds are available when they receive them. But I highly doubt it. I have had funds issued on Nov. 15th and it is now Nov. 19th and no deposit. This happens every payday. It’s at least 3 days and sometimes 4. I think snail mail would be quicker! Co-workers who use other banks always get their paycheck deposited before mine. It gets rather frustrating.

I have had a personal bank account with Arvest for three years and have never had issues with them until I opened a business account. The day I opened the account, I gave them a check for $15k. One day later Arvest mails me a letter stating they are closing down my account in 30-days. Not only did they shut down my business account but they also shut down my personal account. The reason as stated in the letter, "We have determined this relationship is no longer mutually beneficial, and we ask that you not make any future attempt to open an account with Arvest Bank."

Am regular Business account holder here. Have moved several hundred thousands of dollars through my business account in last few months. Insulted when applied for small vehicle loan, offered 30% of value. All loan payments made perfectly on time over minimum of last 5 + years. Bank next door approved full loan in 30 minutes at same rates. Bottom line is no loyalty to large account holding business customers. Sad that you cannot get true Customer service from this local bank that knows me. Have better luck with online banks that don't know me at all, or just the bank next door. I STRONGLY DON'T RECOMMEND THIS BANK.

I opened a personal account with Arvest. Got a loan check deposited, tried to raise limit so I can withdraw the cash. Was flagged for fraud, not sure why because I've had an account with Chase before. Long story short they closed my account and sent my COVID19 loan check back to the lender and now I have no idea where my money is and they won't provide any info. I'M PISSED, NEVER USE ARVEST AGAIN.

Long term customers who don't use some service a lot, such as cashier check fees, should be given a freebie ever so many years. Paying fees for your hard earned money to me is ridiculous. Get more business from word of mouth.

I opened an account last Thursday. Everything was good until my deposit didn't go through on my new account then I went to the bank to deposit 200.00 to fund the account. Mind you I have 14 days. The banker never told me they were my account was sent to the fraud dept and it was being closed. I had to go back up there to the bank, pick up my money. come home and still feel like I was taken advantage of. Still no reason why and the bank manager at the branch didn't have no reason to why and them banker knew this was wrong. I wouldn't bank here again. I will not shop at Walmart again and I will not be having nothing else to do with Walmart. They're sick people.

Arvest staff for some reason are of the most unhelpful bank personnel around. They seem to believe they are doing you a huge favor giving you your money you entrust them with. I have banked there for several plus years and each year they get worse. Tried to get a copy of a document notarized the other day of which they notarized the original two days prior. Wouldn't do it - said it was against policy. I need to go to a notary. I go down the road to a different bank. No problem.

I have had horrible customer service since I opened a credit card through Arvest Bank in Jan 2020. Every time there is a credit/payment, the company holds it over a week before posting to my account. But within 24 hours they shows charges. Customer Service has no clue or explanation why. I have never had this issue with anyone else before. They are a joke, don't waste your time.

I have had problems with Arvest Bank for years. 3 years ago I wanted to open a secured credit card with a bank. I went to Bank OZK and Arvest. Bank OZK's process was easy and completely online. Within one week I was approved for a $800 secured credit account. At the same time I went to a physical Arvest location to talk to someone. The person I talked to had no idea what I was talking about and confused me into opening a $600 CD, and calling that a secure credit card. While I have been able to use it like a credit card and it accrues interest like a CD, I have been told multiple times that because it is a CD and not a regular credit card, I can only close the account during a one-week period, even if I had a $0.00 balance the other 51 weeks.

I tired to close my checking account, as I work out of town and a bank that I can't use 100% without going into a branch, does not work for me. So I called. I had a $0.01 balance in my savings account and a $0.54 balance in my checking account. I was told I had to drive 6 hours home and do it in person. I then tried to get someone from their customer service line to help me. No luck. In fact, I was talked to like I was a brainless 2 year old child. I was told if my bank balance was zero, the account would be closed. So I jumped through horrid hoops online to get it to a zero balance.

This review has nothing to do with actual bank locations, the people there are always great to deal with. I travel for work and stay in hotels most of the year. On Sunday when the hotel charge went through I noticed it overdrafted my account. I instantly transferred $500 from Venmo and my account went positive $128 ON SUNDAY. Monday still shows the same $128 balance. Tuesday the account is negative $82, why you ask? Because even though the Venmo payment was on my account Sunday they put every transaction that happened after the Venmo transfer on before it and hit me with 8 NSF Charges totally $134....Good job Arvest, as soon as I'm back home I will be closing my account and finding a better bank. Customer service is by far the most disrespectful and sarcastic group of people I've dealt with from any other bank.

Don't bank with Arvest. If you ever leave Arkansas, you should get an account with a national bank. Arvest has little presence in the country and if you encounter a problem while traveling, or need funds wired, they are of little help. I schedule a wire transfer over a week ago and the money has still yet to hit my other account. The money has been taken out by Arvest, it is no longer in my account, but they can't tell me when it will be in the other account. Unbelievable.

Arvest appealed to me with a direct mail flyer that dangled an interest rate of 5.9 percent, but when I called the bank's toll-free number to apply, I was told I didn't qualify for that rate. Nonetheless, the sales rep convinced me on the phone that my $13,000 loan would be paid off in 5 years. After 2 years, I had barely made a dent in the principal because more than half of my $297 monthly payment was going toward interest (the rate Arvest actually gave me was 15.99%). As soon as I could, I called Arvest and, thanks to a withdrawal from my IRA, paid off the balance (which was still over $11,000) by phone.

I went in the bank to get a letterhead statement, a voided check and print something out, not sure how to download and print from my phone. ** simply made my visit a one stop shop! He is very professional, very polite, and well knowledged and well dressed. He helped me with everything I needed, downloaded forms, signed and notarized them and helped me upload them back. Thanks ** and Arvest Bank for going the extra mile for your account holders! If you want the same great service go to Wal-Mart 7800 NW Expressway Oklahoma City.

This bank is a complete joke. You'd be better off trusting your money to a perfect stranger. The app is not a full service. I've set up alerts from my laptop at least 4 times within the last 3 months and I'm still not getting alerts via text, no matter how many times I enter that into the system. And the customer service in person and over the phone is sad. I'm pretty sure these people have little to no training in systems or in general politeness. They need to go to Chick-fil-A training. Geesh!

Arvest resolved the problem for me. Thank you Arvest. I will continue to bank with you.

New truck loan, followed letter I received. Sent first payment for Aug. 2 and a canceled check for auto pay to start Sept. 2. On Aug. 2, they took another payment and I called and I want my money back and some idiot jokes I'm paid until Oct., WOW. No check and we'll see who laughs.

I called their customer service before I got an account online to find out if I could go after I created my account and get my debit card. The lady looked up the location and confirmed I could. I created my account and later went in to make my deposit and get my card. I made my deposit and waited for the designated debit card lady. She came up and informed me that she couldn't print the card because the account was too new. I really needed this card and chose this bank because of that convenience. So I asked for my money back and they first told me the couldn't do it...and then did it. I just politely said I had changed my mind and was going with another option. Assuming this would close the account. It didn't. I received a letter in the mail that my account (that I didn't know I had nor wanted) was changing to a not free account and I'd be charged fees.

I bank with multiple banking institutions, both on the commercial and retail side. This is the worst banking experience I have ever had; I could not get away from these guys fast enough. The teller service is great, but it ends there. Administratively and technically the worst bank out there out of the 13 financial institutions I deal with on a regular basis. You've been warned. Stay away!

Tried to open an account with Arvest. Successfully applied, funded the account and waited for more details from them. With no notice, no call, nothing, I receive a letter from Arvest stating not only that they are closing my account, but that I should never try to open an account with them again. After a call to support, I find out that I mis-typed the account number from the bank I was transferring money from, and that because of that my account is closed and I am not allowed to EVER have an account with Arvest. I have never been treated like that, it's absolutely insane. After this experience it's just as well, I have NO interest in banking with them and will advise anyone who asks to do the same. Absolutely the worst banking experience I have ever had, unbelievable.

If I could leave zero stars I would. I went to the Arvest in Little Rock, Arkansas in Mabelvale Plaza and they are blatant racists! Everyone knows how the drive through works and the the employees have cameras to observe the vehicles waiting in line. Not only do they have cameras but the window between the drive through lines and the bank are crystal clear so they can see us just as much as we can see them. I waited in line for my turn, then when I got the front nobody came on the screen. I waited and waited as I watched the people inside ignore me. I had been waiting for at least 15 minutes, mind you the lane next to me is empty. In that empty lane a ** woman pulls up and within seconds she gets greeted and taken care of.

A mobile deposit of mine didn't go through. So they locked my account. Later I found out they planned to close my account without telling me because they thought I committed fraud. Was with them 10yrs. No one ever apologized when the check eventually went through. They just took the money and still would not unlock my account. Gladly switched banks. No one needs this much hassle to deposit a life insurance payment. Horrible time in my life and I got treated like a criminal. Do not bank with them.

I had my debit card hacked & I’m thankful for Arvest bank for shutting it down, but I’m on my seventh day without a debit card. When I could of went to a Springfield branch & got one on the spot but I wasn’t given that option. Tried to cash a money order for my son & I was a dozen times if I knew the person that wrote the money & I was also told a dozen times I would be responsible for the money orders if it didn’t go through. I know. You don’t have to repeat yourself & don’t make me feel like dirt under your shoes because I don’t have millions in my account. I have been with the same facility through all the buyouts & this is the worst I have been treated in 20 plus years.

Something is wrong with this bank now. It was the most perfect bank I’ve ever been to and the nicest in Oklahoma City. I went to an array of banks and this was the bank that was kind to me when I walked in there. Online banking sucks and you cannot reach them 24 hours. Not a person, nothing. Something's really wrong at this bank and I will find out.

Arvest has the worst customer service on the planet. They don't care about the people that they claim to in their ads. They are only out to charge you all they can and take as much of your hard earned money as humanly possible. We will be looking to move all our business somewhere else.

A check mysteriously showed up on my account ledger the following day. At 5 pm and again at 8 pm it was not on that day's ledger. Next morning I check. Sure enough it posted and backdated 1 day. Caused me a lot of headaches. Arvest is picking a choosing when they want to make it show up so they can maximize their NSF's. I'm done with the dishonest tactics this bank applies. So long Arvest.

Wanted to link a business account and personal account for online purposes. Was told the only way to do that is to start another account and cancel the business account to avoid any charges. Teller canceled account while on the phone with wife to see if there were any checks out. Of course there were 6 including a payment to that bank. She said sorry but it’s done and irreversible. Has caused much stress and will not be going back. No help from management or customer service.

Terrible customer service both in branch and on phone. Management is incapable of explaining or transparency, everything is done assuming you are a nobody and they know everything. Every account has 3-4 “service” and “maintenance” fees along with an unexplained fee or two with no waiver. Do your research and find another bank or credit union. Find something that waives fees and actually values you for banking with them with customer service that actually cares for you more than making profit for some out of touch suit by bait and switching you. Online banking, credit unions and even a national bank is better than the out of touch policies and anti-customer tactics or Arvest.

Hidden fees. Total lack of transparency, so much so that it appears to be intentional deceit. I feel as though I have to constantly monitor the activity on my account to avoid another “surprise.” I don’t like having such strong feelings of distrust with an entity that I am supposed to “trust” to handle my money.

7 years of private banking and 3 mortgages and they sold my latest loan before the first payment was due. I thought Arvest held their loans but they only hold the servicing rights. So while someone else has my loan, I'm stuck with Arvest's long hold times, scripted responses and apathetic staff.

They said I could open an account online so I did but before I did this I called customer service to make sure I could open the account due to I’m in California and they said yes. I get a letter pending status, called customer service. You have to live in the area to be able to open the account. What a waste of time and customer service doesn’t know what they are doing.

Problems started with the passing of my Father. A teller informed my mother that Arvest had no intention of sending his December payment back to Social Security because it was payment for November. Cash was taken out to pay bills for January. Two days later she received a letter stating that she needed to return the funds withdrawn because Arvest was sending back the December check even though it was payment for November. It has been a constant battle between the Social Security office that is attempting to assist her and Arvest that is doing all that they can not to help.

Disappointing customer service. I typically wait 9-10 minutes for a real person to get on the phone. They did away with being able to transfer money online between personal and business accounts. They now charge $3 per transfer on the phone. They sequence transactions so that withdrawals come out before deposits, which results in the $17 overdraft charges. They only offer one type of overdraft protection. You can either have protection for debit transactions or check transactions, but not both.... even if you have another account with thousands of dollars in it. It's another way to ding you for $17. I have been a customer for 15 years, but as of today I am closing all of my personal and business accounts and taking my business to a smaller Fayetteville bank. I hope this review saves another customer from having to deal with them.

I will never recommend Arvest Trust to manage anyone's money or property. They push smaller trusts aside while charging their astronomical fees to mismanage or completely ignore them and the beneficiaries. While telling members of their den of thieves "it wasn't at the top of my priorities"! Then conspire to hide their misdeeds. The Fayetteville branch has trust officers that don't listen to beneficiaries and treat your money as if it was theirs. Their property management division of the trust is full of flat out buffoons who conspire with each other in order to hide missing personal property to be auctioned or the sheer lack of property maintenance allowing property to languish to the point it is uninhabitable even after ignoring numerous requests for maintenance.

Multiple false charges - I never do this but people should know and pay attention. Pls look at the charges on your account often. The fraud dept is gravely lacking and its cost is a LOT of money. We are going to switch banks!

It's always a pleasurable experience when dealing with Arvest Bank. Their tellers are super courteous and very professional. They provide you with whatever information you need.

Horrible service and treated terribly by staff at this and Malvern road location. Staff does not answer phone at location, and they also give deceiving information. Worst bank I have ever banked at in 50 years. Do not care about a "relationship" with their customer, even if you bring them a million dollar a year business account.

Very pleasant customer service. They're efficient and treat you like you would expect from a bank. Get the job done right and are quick to help correct any problems. Decent online access. The website is fast, and it feels secure. The layout is easy to read and helps make banking online go as smoothly as possible. Standard financial services. Nothing to wink at but also no real big problems. Gets the job done and makes you feel like you're a valued customer. The bank itself and their online services both feel very secure. Authentication is satisfactory and I never felt like my assets or info were at risk.

They are friendly, understand what you need or want. Act interested and helpful. Polite and accommodating. Pleasant atmosphere with happy faces and enjoyable to talk to. Easy to have a conversation with and discuss what I needed. Understood what I was asking for and gave me the best interest rate available. Security was evident and easily visible. Seemed capable of handling the premises. Signs were posted about what was not acceptable to be worn inside the bank. Felt secure and safe.

Friendly, happy comfortable. I am not a stranger when I go in. I am greeted like family. I have never had a bad experience. Courtesy and friendly. I can go online and get anything. I can check on my accounts and not have any problems, easy to navigate and I don't have to search for what I am looking for. Everything I need or need to talk about, it's easy to talk with and go over my needs. They are friendly when recommending service that may benefit me. I have never felt unsafe while entering or going online. I feel secure. They are up to date on safety. I am happy when I enter and leave.

It was easy to use and laid out in a way anyone can understand. The pictures were helpful too. It helped answer questions in a way of not needing to talk to someone in person. Financial aid is very accommodating, understanding and of course, helpful, allowing payments and small interest rates to make it easy to pay back. Hard to find small interest rates these days. They take your security very high priority, no scams, all honesty, making you feel safe working with this company, which is rare these days. I highly recommend.

Great customer service. Training is evident with the company. It seems to have constant and consistent training modules in place and it shows. Not a fan of the online access but it very simplistic over most. Not too many links and not too little. Very good job on keeping the site up to date. Financial services are great compared to many of the large branches. Offers an array of services for its consumers and is on point. Highly recommend to many. Great job of security. Haven't has or heard of any security issues and that means a lot to consumers today. Very valuable in their services.

Good job with their customer service because they were attentive to my needs. For what I needed they help with. They were indeed very professional and the customer service was friendly. When I did the online access for my transaction I did not know what to expect. I'm glad to say that I was pleasantly surprised at how well they treated me and took care of my needs. When I described what I got out of the financial services experience I can say I did not know what to expect but I was pleasantly surprised at how well they took care of me and what I needed from them. When I talk about the sense of security I received from them I can honestly say that I was pleasantly surprised at how much you can get a chance to win the game.

They greeted me very friendly, and I felt comfortable. I enjoyed the services they provided, and also look forward to returning. I'm grateful to have a bank I can trust and I would not change service and won't plan on to no time soon. Easy to save your username and log into your account on any devices. And also they provided an app that you can easily access and use to check your balance anywhere and anytime. They handle my money very well. I never had a problem depositing my check or getting cash from teller, or access account online. Easy as 123. I have fraud protection on all accounts, and it's easier to keep up with your balance and make transitions and pay bills very easy online.

I think the customer service at this location was very good. They were very very helpful and I answered every single question that I had. I would definitely do business there again. This company has a very good website that is easy to use and is very user-friendly, I had no problems working my way around it at all. Everything on this website is very self-explanatory.