Arvest Bank

I deposited a check the other day $606,000 dollars. Since you only insure my account up to $250,000 I told the teller (Nicholas) that I was going to write checks to my other banks. He said FINE! I went to the other bank, wrote another check from Arvest to deposit $400,000 in two separate accounts. Yesterday that check BOUNCED! Then I get a call from a MACHINE saying "we put a hold on your account, if you have any questions call the MACHINE and spend 40 minutes going through the automated hurdles we do to keep customers from talking to actual people!"

I had obtained POW legal documents prepared by my attorney regarding assisting my father banking. After he passed I went to the bank spoke to Louanne and she informed me that I had to go to probate to be able to get into my father account. I did that and had a copy on file with the fayetville bank. Every time since doing what was requested, Kelsey ** had me go through hoops knowing I’d just lost my father and that I had went to court to have the required paperwork on file. She was hateful. Today I went to close the account the teller asked me why I was closing the account I told her, Kelsey was standing near by went over to the teller whisper in her ear. Then instead of giving me the cash ($300.00), she gave me a cashier check I had to ask for her to make it cash. The teller attitude changed after Kelsey whispered in her ear. Don’t believe me check the video of the transaction. Really need to educate Kelsey ** on the value of the customer especially one that complied with all requirements and just lost my father. Empathy, compassion and treating the customer how you’d like to be treated.

After years and years of ID theft and several banks later, Theresa from Conway, AR and numerous others, including Officer **, had to make sure a job is done right. Although, it might not be with smiles on our faces, she always has always been understanding, prompt, and diligent to make the problem complete. I'm not saying our job is done (since criminals always try some stunts again) but I know that I can depend on her and many others from Oak St. to make sure that I'm helped with the best of care. At the same time I was clueless at the bank the idiots tried investing with my card into Bitcoin and numerous other places online. Of course, they were shut down! Thank you.

I pay before the account is due... I pay BEFORE and FULL amount each and every time. Try to surprise my fiancee with a ring... declined. Last night at Walmart.. $20... declined? WTF??!! Capitol One.. never does this. I'm trying to close the cc account and it's hell to get anyone to answer... Then I'm transferred to fraud... put on hold...hold...hold. I just want to close the CC account... Please. Santa.. all I want for Christmas is to close this CC account. Remember.. WALMART owns Arvest... explains a lot. Never again!!!

My husband and I went into Arvest Bank on Pleasant Grove Road in Rogers, Arkansas to purchase a CD. The branch manager is the person we needed to talk to about opening the CD. He was on the phone, and while we were waiting, two other people stepped in front of us and went into his office and did their business. He knew that we were waiting to see him as an employee of the bank had gone in to tell him. After 30 minutes, we left, and said to the branch manager- thanks for helping us- and he said- man, I’m busy. And I said- No problem, we will just go to another bank who wants our business. This bank doesn’t have the customer service it used to have. Lots of empty offices- no one but a scarecrow to greet you at the front.

Bank teller told me it will not close before my pay period. Obviously she lied so my check is just in limbo out there. Apparently she do not know how to do her

job. I will probably get evicted evicted. Damn.

I left Arvest a few months back. After my debit card was compromised 6 different times, I spent literal hours on the phone and at a branch asking what do I need to do differently. Although I realize that this is not the branch’s fault, I was very disappointed with the fact that the only advice I was given by the branch was to “Just stop using your Debit card”. I rebutted with, if you offer a service, I shouldn’t have to stop using it.

I just recently finalized a Balance Eraser Loan with Arvest Bank and of course, while you’re doing the transaction, everyone is nice and accommodating. When I was done with the rep she gave me a number and told me if I ever have any questions to please use that number. Actually, once I received the paperwork in the mail, the same phone number was listed as being customer service. On two occasions I have tried calling because I wanted to opt out of the monthly paper statements. The paperwork that was mailed to me specifically tells you to call the customer service number. I created an account online however any changes you want to make to your account must be made by phone.

UPDATED 10/10/2022: Absolutely terrible. Two fraudulent transactions were made on my card and Arvest Bank is clearly aware of this, I've wrestled with them for months trying to get my money back, they've come with every excuse in the world including some crap called "Regulation E". I just went on and closed my account, they deserve whatever comes their way for the way they've treated customers, if you have an account with Arvest Bank I suggest that you find another bank.

I've made a wire transfer to pay my business partner. It's been two weeks now. Money still on my account and in the bank they just keep saying that they still reviewing my transfer. Two weeks! I'm sure they just doesn't know how to do it. Total incompetency! Never even think to be a client of this bank!