Arvest Bank Reviews

I had a very unprofessional experience at the Midwest City Arvest branch. When I initially opened my account 6/18/26, the process took over 45 minutes, largely due to repeated interruptions from a manager who entered the office multiple times without knocking or respecting the appointment. During this time, employees were openly discussing another customer’s personal situation as I looked at him in the lobby, including details about his inheritance and adoption, which raised serious concerns about privacy. After completing the paperwork, I discovered that my name had been entered incorrectly. I emailed the banker (Ms. Klein) on June 18 and 19 and received no response.

The new app is confusing. I don’t mind security features but the app should have not changed. I hope my branch can give a tutorial

I currently have a loan with Arvest. The whole process has been one of the most frustrating experiences I have ever had with a bank. Every month there is a problem with the payment, and I have to spend nearly three days of back-and-forth phone calls to fix things. Four months in, I had to change the account that the payment automatically pulled from. So I decided to go to a store and do it in person. Well, the first payment after the change is still trying to pull from the old account. Try to log in online and can't, get on the phone and try to put in my information to not sit on hold, and it says my information isn't valid. Been on hold for almost two hours and haven't talked to a single person.

Arvest Bank must be for customers that they wouldn’t have any respect for even if you were not a customer. I opened a checking acct with them and each time I attempt to use my debit card they block the transaction stating fraudulent activity was suspected. This is embarrassing. I opened this acct for bill payment only. I have decided to just stick with my credit union for all my needs. I won’t be banking with Arvest bio this expert in the bud happened 3 times. I won’t allow it ever again. I’m not going to ask for permission to use my money. Lady behind me states that she used to bank with Arvest also but had to close account because when she attempts to pay her bills each month Arvest locks her card and states they detected fraud. This is a ridiculous.

Been going through a hard time lately. Deposited money in my account Saturday. They wanna hold it for two weeks and not release funds. Explain to me how this is right. You’re punishing me for going through a hard time. I don’t think it’s right. You have your money. Release my money. I will never recommend or use Arvest Bank ever again.

I just want to say thank you to Arvest Bank. I’ve been banking with this branch for over 20 years, and through life’s ups and downs—especially during my divorce—they’ve truly stood by me. They know their customers on a personal level, and that kind of support means everything. A special thank you to Kourtney for taking care of me so quickly today—I really appreciate it! Hands down the friendliest bank in Jonesboro. You’re always greeted with a smile, and the customer service is unmatched. Just wanted to brag on them a little 💙. Angela

Someone hacked my account and my daughter’s account and Arvest bank closed our accounts for some other reason. I really think it was them that hacked into my account and said it was somebody. I just said they can close it if you didn’t want to do business with me that’s all you had to say but don’t sit there and lie and say it was something else. I would never do business with them again and I do not recommend anybody doing business with Arvest ever!

Been an Arvest customer for many years and have most all money invested there. Recently my significant other and I went through the process of having a Trust established to cover our assets when we pass. Although Arvest has no right to know what is inside the Trust, they have copied it 3 different times and still cannot get it right. All they should do is assign the accounts to the trust and get a list of trustees and the Trust covers it from there. But NNNOOOO, we want to make it the way Arvest wants it and not how we want it executed. The Trust department is so "All high and mighty" that they won't speak directly with anybody and only operate through email! What a customer service joke!! When presented to Arvest, they have done absolutely everything in their power to botch the whole situation up.

If I could give 0 stars I would. They charge you to transfer money, despite doing it from the app and taking no manpower of their own. They will overdraft you with BS fees knowing they are placing hard working individuals in debt for no reason!

Issue resolved.

Arvest will pull money out of your account for a car loan if you bank with them even if you make over the monthly payment. They will even pull the money out before you receive the letter from them stating they “feel the need” to pull the money out of your account. My money was removed from my account on a Monday and my letter was stamped for 3 days before which was a Friday! I didn’t get the letter for almost a week after they sent it but they had already pulled my money out!

If I could leave zero stars I would... Had my account breached, then through my own research find that Arvest had a HUGE data breach this year which I heard nothing about through them or news hmmmm... I have been an account holder for over 30 years but not anymore... Thank You Arvest bank for terrible service!

If I could, I'd leave negative stars. This bank is absolutely the worst. I left a deposit in the night drop over the weekend. The amount deposited, however, was short $100. After several phone calls where I offered proof, they finally told me there was nothing I could do but offered to close all three of my accounts over the phone. I have been with them 14 years and have consistently held over six figures in my accounts. I’ve never once had an overdraft or bounced check, and they offer to close business, personal and saving accounts? They obviously don’t care about their customers and the fact their employees openly steal from clients.

Like many one star reviews have said on this site if I could I would give it zero Stars. This bank is predatory. I had two accounts with them. One for my auto loan and then one regular banking so I could pay my auto loan here. Recently I just found out that they closed my checking account without my knowledge. I now have $600 floating up in the air unable to be used for anything including my car payment. On the subject of my auto loan they don't apply payments correctly at all when you make a payment. They might split it in half and send some of its principal just to tell you that you have a back payment due. If you pay more than what is owed it does not help you at all. Again this bank is predatory.

Arvest has started debit resequencing or transaction reordering. They are also pulling transactions early to cause overdraft. They will pull your largest transaction up and charge overdraft fees for all small transactions. Even if the small transactions had already processed first.

If I could give a zero review, I would. I am extremely disappointed with my experience handling an auto loan through Arvest Bank. After purchasing a vehicle, I attempted to set up automatic bi-weekly payments and requested that my wife be added to the account so she could speak on our behalf. Despite calling multiple times and submitting the auto-payment form via email on three separate occasions, it took over three months for a single one-time payment to be processed.

My father and I have both banked here for well over 20 years and up till the last few years have no issues. My father passed away last year and had a trust. Without getting into the particulars due to their bad advice I now owe 18000 tax debt. Then I went in to try to get a loan to pay the tax debt with my home free and clear. I have no other debt yet was denied. Needless to say, after all our years of business to be treated so poorly and given such bad financial advice. I am a nurse not a CPA and would like to trust the bank to give good advice. The fees are insane for everything. It depends on you talk to about the same matter I get different answers and the run around. I AM DONE! I am out

If I could give zero stars I would as well! Run. Don't walk away from this place. There is ZERO customer service or accountability here! We invested in a CD so we had a considerable investment and moved away. When it matured we asked that the funds be sent to us which they did on a un-endorsed check. We've now waited 2 weeks for a call back and countless hours on the phone. They've offered to let us drive 3.5 hours each way to fix it, let us send it back at our own cost, and can't stop a payment on their own check! To fix it it's simple, stop the payment, wire the funds to the correct new account. They are drawing interest off of our funds interest they won't pay us!

After a series of frustrating experiences with Arvest, I felt compelled to write my first-ever review of a mortgage company. I own multiple properties and have worked with various companies, but my interactions with Arvest have consistently been disappointing. Recently, I received a letter requesting proof of insurance, even though it had already been submitted. I sent the documents again, ensuring all the necessary details were included. Less than 30 days later, they acknowledged receipt but claimed the policy was missing the "Deductible." However, the document clearly listed "Deductibles" along with the percentages and amounts (1% & $2,530).

I've been a longtime customer of Arvest Bank, with a business account spanning over a decade, and I can't wait to switch banks completely. Arvest is so outdated it's laughable. While other banks in the U.S. have embraced technology to make banking easier and more efficient, Arvest seems stuck in the past. The website and app are nearly useless. Aside from checking account balances and transferring money, they offer little functionality. If you encounter any issues, such as fraudulent payments, prepare to jump through hoops to get anything resolved. They charge ridiculous fees and show little interest in helping their customers, even when it's clear the customer had no control over the fraudulent activity.

Arvest will charge you $17 for a penny overdraft. They don’t have a minimum on fees, so say four transactions go through in one day, and they only add up to $15 you will have $68 in fees. They criminally kick you when you’re already down. Any bank is better. Genuinely deplorable. Also, their savings accounts are worthless. There genuinely isn’t a good reason to choose Arvest over any other bank, but there are a lot of reasons to pick another bank. I’ll be switching accounts shortly.

A month ago I opened a 5-year CD at Arvest Bank in the amount of $25,000. My original intent was to take out a CD secured loan to make a purchase. I decided rather than take out a loan I would prefer to just write a check for this purchase so I went to the bank to close out my CD. To my dismay I've found that if I were to close my CD before the maturity date that I would incur an $800 penalty on my principal. I was not informed of this when I opened the CD but was only told that I would not receive any interest if I closed the CD prior to the maturity date. I spoke to another local bank and they informed me that "they do not charge a penalty on the principal if a CD is closed early, only against the interest". So don't make the mistake I made, do not deal with Arvest Bank they are nothing but a bunch of thieves.

If I could give 0 stars I would. I banked there for years, I had all my kids open acct from them. Now I did leave Arvest cause they decided to charge me for something they wasn't mine. Even after I filed a dispute. They decided to take all my daughter's money to 0 it out and close my old. I was upset but it was my fault and I paid her back. I have another daughter that left them as well. Please tell me why they think they can take all her money again for her sister just because my name was On both. Law or not, that's the most cruel thing you can do.

My experience this morning has officially caused me to close all accounts with Arvest and go with strictly online banking. Their fraud detection shuts down access to my online banking. It happened on Saturday after business hours, so I wasn’t even able to reach anyone until Monday morning (today). It has left me and my family (with children) without access to be able to move money around so we can spend intelligently what we choose to allow them to manage. This issue is a reoccurring issue I’ve dealt with on at least 3 occasions over the last 2-3 months.

I contacted Arvest Bank in Jenks, OK, on June 6th to inquire about a home mortgage loan. I spoke with a loan officer, completed the loan application, and submitted all requested documentation. However, I have not received any follow-up communication. As a newcomer to Oklahoma, I chose Arvest Bank with the intention of consolidating my finances with a local institution. Unfortunately, the lack of response—no return phone calls, emails, or updates regarding my loan application—has been deeply disappointing. Given this experience, I will not be giving my business to Arvest Bank. Purchasing a home is a significant and daunting process, and it is disheartening to feel ignored after providing all my personal financial information. To date, I have not received a response. I was approved for a conventional loan with NAF.

Stay away. This bank is horrible. The one in Siloam springs AR and the one I Kansas OK is the worst location branch manager. Customer service is horrible on most of the workers there. I would not open a bottle of water there. Stay away.

I have been with Arvest for over 14 years, I have regretted my decision because of the treatment, excessive holds of funds, overdraft fees (which overdraft your account), customer service and on and on. Please understand I would give them ZERO stars if it wasn't for the few who actually try. The ones that try are bound by the greedy practices of the overall leadership. I am a retired military veteran and it take a long period to change direct deposits and when you have a life as full as mine with sadness and abuse you barely can put one foot in front of the other let alone wait for a direct deposit to be changed. Arvest is not a local bank as they advertise and they hurt military families unlike their fake claims to help feed the hungry or support the local military community.

I have been a long time customer with Arvest Bank in Little Rock. They are always very helpful and accommodating. Their rates on CD’s are really good right now and I love that it is only for 6 months and doesn’t tie up my money longer. I am stuck with a very low interest rate at a credit union right now for another year. Arvest is great and they take care of their customers.

My experience with Arvest Bank has been totally negative. They sold me a secured loan when I asked for an unsecured loan holding my vehicle hostage. Bank manager completely clueless not knowing how to plug-in information, she made so many mistakes, I received no paperwork and had no idea what I was signing. They might have at times comparative rates, but it is not worth sacrificing customer service instead. Their staff extremely rude and insulting. I have already paid off a loan with them and paying off another one right now, but treatment is horrible, confusing and against what I had in mind. “DO NOT RECOMMEND THIS BANK AT ALL, SAVE YOURSELVES A HEADACHE AND TAKE YOUR BUSINESS ELSEWHERE”.

Mike **

Posted April 1st 2024. I had a problem and I worked with Jessica ** from Arvest mortgage care team. She was outstanding and listened to my concerns. She is trust worthy, honorable and personable. When Jessica says she is going to do something she sticks to her word. She had my problem taken care of in a reasonable amount of time. When she tells you she is going to call you she keeps her word. This is my second mortgage I had with Arvest. I would highly recommend Arvest if you are looking for a mortgage for your home. I have worked with Missy, Sarah and Renee at one of their branches in Russellville Arkansas also. All three of them did an outstanding job for me with my first mortgage and also my second mortgage for my Arkansas home. All four are the best of the best with Arvest Bank. God Bless.

I have had several issues with deposit and overdraft. They even had to credit my account because they overcharged on overdrafts. Had a checked deposited on Tuesday and they put a hold and it won't be releases until after Thanksgiving. I called to see why the hold is so long. I explain I have bills that are due before 21st. The teller couldn't speak to to anyone they were extremely busy. I can see why. They do have policy about over draft for consecutive 6 months. But all my overdrafts are cover when my work check deposit and they immediately take it out. But now that I had a checked deposited to me for ** amount of dollars now you want to hold it for longer than it should; which continues to have my account negative until they release my deposit. I will be closing my account.

Have used wire transfers for years for fast secure payments especially out of town which usually clear in 2 hours (Tulsa to Indiana). Local bank wire to local Arvest bank took 3 days for payment to process and overpayment due me took over 3 weeks to get. Was going to open account with Arvest with that overage but not after taking that long to get my money. Must have talked to 4 different people and never got straight answer from any of them.

First off I'd like to say that they don't do things properly. They don't have proper procedures. They accepted a check for me that I shouldn't have gone through. They should have told me that but they did not then they want to turn around and make it out to be like the check that I gave them was wrong when it came from the city that I live in and the county of the city that I live in and the court clerk herself. And then they want to turn it around on me. After I spoke with their representative they told me to do certain things as far as taking out money at an ATM. The representative told me herself and they lied to me and then they want to flag me as fraudulent which in no way, shape, form or fashion was it fraudulent because if they record every conversation and they note every conversation and every phone call then they would know that but they act like they have no idea.

I deposited a check the other day $606,000 dollars. Since you only insure my account up to $250,000 I told the teller (Nicholas) that I was going to write checks to my other banks. He said FINE! I went to the other bank, wrote another check from Arvest to deposit $400,000 in two separate accounts. Yesterday that check BOUNCED! Then I get a call from a MACHINE saying "we put a hold on your account, if you have any questions call the MACHINE and spend 40 minutes going through the automated hurdles we do to keep customers from talking to actual people!"

I had obtained POW legal documents prepared by my attorney regarding assisting my father banking. After he passed I went to the bank spoke to Louanne and she informed me that I had to go to probate to be able to get into my father account. I did that and had a copy on file with the fayetville bank. Every time since doing what was requested, Kelsey ** had me go through hoops knowing I’d just lost my father and that I had went to court to have the required paperwork on file. She was hateful. Today I went to close the account the teller asked me why I was closing the account I told her, Kelsey was standing near by went over to the teller whisper in her ear. Then instead of giving me the cash ($300.00), she gave me a cashier check I had to ask for her to make it cash. The teller attitude changed after Kelsey whispered in her ear. Don’t believe me check the video of the transaction. Really need to educate Kelsey ** on the value of the customer especially one that complied with all requirements and just lost my father. Empathy, compassion and treating the customer how you’d like to be treated.

After years and years of ID theft and several banks later, Theresa from Conway, AR and numerous others, including Officer **, had to make sure a job is done right. Although, it might not be with smiles on our faces, she always has always been understanding, prompt, and diligent to make the problem complete. I'm not saying our job is done (since criminals always try some stunts again) but I know that I can depend on her and many others from Oak St. to make sure that I'm helped with the best of care. At the same time I was clueless at the bank the idiots tried investing with my card into Bitcoin and numerous other places online. Of course, they were shut down! Thank you.

I pay before the account is due... I pay BEFORE and FULL amount each and every time. Try to surprise my fiancee with a ring... declined. Last night at Walmart.. $20... declined? WTF??!! Capitol One.. never does this. I'm trying to close the cc account and it's hell to get anyone to answer... Then I'm transferred to fraud... put on hold...hold...hold. I just want to close the CC account... Please. Santa.. all I want for Christmas is to close this CC account. Remember.. WALMART owns Arvest... explains a lot. Never again!!!

My husband and I went into Arvest Bank on Pleasant Grove Road in Rogers, Arkansas to purchase a CD. The branch manager is the person we needed to talk to about opening the CD. He was on the phone, and while we were waiting, two other people stepped in front of us and went into his office and did their business. He knew that we were waiting to see him as an employee of the bank had gone in to tell him. After 30 minutes, we left, and said to the branch manager- thanks for helping us- and he said- man, I’m busy. And I said- No problem, we will just go to another bank who wants our business. This bank doesn’t have the customer service it used to have. Lots of empty offices- no one but a scarecrow to greet you at the front.

job. I will probably get evicted evicted. Damn.