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About Arvest Bank Reviews
Arvest Bank is a regional bank headquartered in Lowell, Arkansas. It has over 200 branches across Arkansas, Kansas, Missouri and Oklahoma. The bank offers a variety of financial products and services, including personal and business banking, loans, mortgages and investment services.
Pros & Cons
- Variety of account types
- Personalized services
- Over 200 branch locations
- Competitive rates on some accounts
- Limited service area
- Monthly fees on deposit accounts
Arvest Bank offers convenient locations and a variety of account types, including several specialized checking and savings accounts. However, its service area is limited to Arkansas, Kansas, Missouri and Oklahoma, and most deposit accounts have monthly fees.
ConsumerAffairs has collected 66 reviews and 242 ratings.
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Reviewed July 27, 2022
I've made a wire transfer to pay my business partner. It's been two weeks now. Money still on my account and in the bank they just keep saying that they still reviewing my transfer. Two weeks! I'm sure they just doesn't know how to do it. Total incompetency! Never even think to be a client of this bank!
Reviewed July 12, 2022
I have been dealing with fraudulent charges on one of my accounts for the past 2 months. A month ago I was told and still have the emails that the dispute has been closed and I could go ahead and close the account it dealt with. I get a letter in the mail at the beginning of July the fraudulent case they did was denied (which is total crap because I wasn't in town when my car was used) and they re withdrew funds from my two open accounts that had nothing to do with the account the fraud charges were on. They lied to me in June and the fraud charges were $900. If they were still investigating the fraud charges they should have froze the account they were on. They have told me so many different stories on why and how their disputes work. I would tell anyone who uses Arvest not to. I have never had this much problem with a bank.
Reviewed June 18, 2022
I left my bank of 30+ years, they were bought out by a non-US conglomerate and opened an account with Arvest. Moved all my direct deposit retirement monies to this account, deposited 35 k, these idiots sent me a broken skipping auto dialer nonsense message. Screw them. I'll put my money elsewhere.
Reviewed May 25, 2022
They let two insurance companies keep stealing my money despite numerous request for reversals and blocks. Of 3500 I have received 300 back. They returned some of the oldest charges on one complaint but left 1000 dollars of the newest off and said it was on me. My truck has been totalled and was paid out by another ins company and still Arvest won't return 6 months premiums. Usaa even kept drafting when I did not renew and told them they were fired. Arvest would not help get it stopped. I AM A VET THAT JUST TOOK STELLATE GANGLION BLOCKS TO DEAL WITH ANXIETY AND MY BANK GAVE 2 ** WHEN I pleaded with them. They even left off my address when they mailed my new acct packet with all my info. My small post office caught it. Then they sent me an address request to the address.
Reviewed April 5, 2022
Been a customer of Arvest more than 10 years. Left a job recently that I had been at for 8 years, as part of my resignation they sent me a third party check for my final pay. Deposited the check into my Arvest account and a week later the funds were taken back out as the check was returned to payee. I was charged an $8.00 fee for this. To remedy the issue my employer sent a wire transfer to my account for the full amount of the check, Arvest charged me $10 for an incoming wire transfer. Called customer service to see about getting the fees refunded since none of it was my fault and they said no, since the fee schedule is posted they can't do anything about it. In reality, they could have easily waived the fees but chose not to. I guess Arvest needs the $18 more than I do. Shopping for a new bank immediately.
Reviewed March 30, 2022
Friday, March 25, 2022, my checking account was hacked. It had been hacked March 18th, also, by the same hacker as March 25th. I disputed that debit and the money was put back into my account. Mind you, wouldn't you think that if I was hacked by the same person that Arvest would know not to let that same person hack me again, a week later -- 5 times in one day, totalling $2,100+? Arvest should have measures in place so an entity cannot re-hack an account, much less 5 times in a row -- on the same day!
Reviewed July 26, 2021
Was ok about having one payment. Didn't know it would cost me just as much interest at 20.49% it will cost me 6 years to pay off. Try calling them, says it is on lockdown and not willing to help me lower the finance.
Reviewed July 23, 2021
We have several accounts at Arvest Bank and they denied me a loan to purchase a rv for $9K, because I don't live in a state that Walmart Bank is located, I have a credit score of 814, and several hundreds of thousand in IRA. Don't Bank at Arvest!!!
Reviewed July 6, 2021
Arvest Bank 218 S Memorial Dr, Tulsa, OK 74112. This is the slowest branch I have ever seen. I don't think this branch deserves one star at this point. Upper management needs to review employee ethics, productivity, and efficiency.
Reviewed May 26, 2021
Worst bank in the area! Used to be great! But have completely lost sight of customer service. From getting rid of deposit slips, making it a nightmare for customers to handle their bookkeeping. Extremely difficult to work with on mortgage and in-house loans. Complete apathy for working to improve a situation or help their customers. They have great employees and loan officers on the ground floor, but their hands are tied with corporate policies that are completely out of touch with their clients. They've lost all of my accounts and I'll never do a loan with them again. And, as a Realtor, will strongly discourage my clients from using them.
Reviewed May 11, 2021
Worst company I have ever worked with. When Covid 19 hit, every other loan company worked with us and our job losses and reduction of income. This company? Not at all. They send a tow truck. I will never do business with them again and I will tell everyone I know how they did me.
Reviewed Nov. 30, 2020
We have been loyal customers for years. Needed a small loan. Was turned down. Arvest certainly don't care about their customer needs. If we didn't need help we would'nt have ask for it. They do not care. Very disappointed with Arvest bank.
Reviewed Oct. 27, 2020
I have had a personal bank account with Arvest for three years and have never had issues with them until I opened a business account. The day I opened the account, I gave them a check for $15k. One day later Arvest mails me a letter stating they are closing down my account in 30-days. Not only did they shut down my business account but they also shut down my personal account. The reason as stated in the letter, "We have determined this relationship is no longer mutually beneficial, and we ask that you not make any future attempt to open an account with Arvest Bank."
I called customer service to investigate, and was told that they could not investigate, that the case is closed. When I inquired about speaking with someone higher up the chain of the command, I was told that it would not be possible. Just like that, no explanation, and no way to appeal. What a helpless feeling knowing that these people have that much power. So many questions that are now left unanswered. Sad. Confused. Stressed.
Reviewed Oct. 10, 2020
Am regular Business account holder here. Have moved several hundred thousands of dollars through my business account in last few months. Insulted when applied for small vehicle loan, offered 30% of value. All loan payments made perfectly on time over minimum of last 5 + years. Bank next door approved full loan in 30 minutes at same rates. Bottom line is no loyalty to large account holding business customers. Sad that you cannot get true Customer service from this local bank that knows me. Have better luck with online banks that don't know me at all, or just the bank next door. I STRONGLY DON'T RECOMMEND THIS BANK.
Reviewed Aug. 15, 2020
I opened a personal account with Arvest. Got a loan check deposited, tried to raise limit so I can withdraw the cash. Was flagged for fraud, not sure why because I've had an account with Chase before. Long story short they closed my account and sent my COVID19 loan check back to the lender and now I have no idea where my money is and they won't provide any info. I'M PISSED, NEVER USE ARVEST AGAIN.
Reviewed Aug. 9, 2020
Long term customers who don't use some service a lot, such as cashier check fees, should be given a freebie ever so many years. Paying fees for your hard earned money to me is ridiculous. Get more business from word of mouth.
Reviewed May 24, 2020
I opened an account last Thursday. Everything was good until my deposit didn't go through on my new account then I went to the bank to deposit 200.00 to fund the account. Mind you I have 14 days. The banker never told me they were my account was sent to the fraud dept and it was being closed. I had to go back up there to the bank, pick up my money. come home and still feel like I was taken advantage of. Still no reason why and the bank manager at the branch didn't have no reason to why and them banker knew this was wrong. I wouldn't bank here again. I will not shop at Walmart again and I will not be having nothing else to do with Walmart. They're sick people.
Reviewed May 9, 2020
Arvest staff for some reason are of the most unhelpful bank personnel around. They seem to believe they are doing you a huge favor giving you your money you entrust them with. I have banked there for several plus years and each year they get worse. Tried to get a copy of a document notarized the other day of which they notarized the original two days prior. Wouldn't do it - said it was against policy. I need to go to a notary. I go down the road to a different bank. No problem.
Did a wire transfer this week and the money doesn't show up. So I go to the branch in Van Buren AR to see what's up. They tell me they had a question for the sending bank and hadn't heard back. I asked what would happen if I didn't come looking for my money. They stated nothing they guess. No phone call no email. Nothing. So I call the sending bank - a real bank and they state they answered the question two days ago and the money was already with Arvest for 4 days.
So I call head office of Arvest in Fayetteville. I'm told to speak to the fraud dept since there is a problem. The call starts at 9:15 and I begin to hold... finally I am told the person who needs to speak to me is a Ms Gillian and will need to hold. 45 minutes later Gillian comes on the phone and begins to give me the third degree asking all sorts of questions. Where does the money come from, what is it for, how much is it, who does it belong to, why was it sent, what is the purpose and on and on. I ask for her last name since I sense a review will be eminent, but she tells me she needn't give me that, it's not required. I am here to answer questions. All the question which have nothing to do with the bank. I ask what the problem is. Can't give me one.
She says I will receive an email when they release the money. They have no cause to hold my money for any reason and now it just for spite. If you argue with them they list you in their subnotes for other colleagues so all can give you a hard time - because how dare you stand up for yourself. I have never been overdrawn or had a single item returned in 7 years. I have no finance with them or owe them a penny. They hold my my money. Not I theirs. Yet I must be treated like a villain by them.
Last year I closed 4 accounts with them for being equally useless. Beware doing business with this bank. They do not value customers at all. Their motto should simply be easy come easy go as far as customers are concerned. And to crown it all they lie left right and center. Be sure to record them as they record us. You never know where you might post the interesting recordings. Mine will be going on Youtube! At the writing of this review still they haven't completed my transaction which is also my last major transaction with them. Advice. They are good as a little "piggy bank" account holder - that's all. Work with a real bank not these clowns.
Reviewed March 13, 2020
I have had horrible customer service since I opened a credit card through Arvest Bank in Jan 2020. Every time there is a credit/payment, the company holds it over a week before posting to my account. But within 24 hours they shows charges. Customer Service has no clue or explanation why. I have never had this issue with anyone else before. They are a joke, don't waste your time.
Reviewed Feb. 18, 2020
I have had problems with Arvest Bank for years. 3 years ago I wanted to open a secured credit card with a bank. I went to Bank OZK and Arvest. Bank OZK's process was easy and completely online. Within one week I was approved for a $800 secured credit account. At the same time I went to a physical Arvest location to talk to someone. The person I talked to had no idea what I was talking about and confused me into opening a $600 CD, and calling that a secure credit card. While I have been able to use it like a credit card and it accrues interest like a CD, I have been told multiple times that because it is a CD and not a regular credit card, I can only close the account during a one-week period, even if I had a $0.00 balance the other 51 weeks.
Most recently, charges were VERY slow to post to my account and I unknowingly went negative on my checking account. Arvest charged me $51 in overdraft fees, and when I contacted customer service they were very combative when I explained the situation. They tried to dismiss the whole thing and say, "oh, but we provide better overdraft fees than most 'local' banks." I informed that I would like to cancel my service and switch to a no-fee bank (Chime). The associate said in a snarky tone that no such bank existed and she had never heard of a no-fee bank. When I informed her that Chime, Capital One 360, and others provide no-fee services she dismissed them saying, "hmm, never heard of them." I have learned my lesson and will be switching my checking account to Chime and just doing my best to close out my CD account as soon as I can. Wish me luck.
Reviewed Jan. 8, 2020
I tired to close my checking account, as I work out of town and a bank that I can't use 100% without going into a branch, does not work for me. So I called. I had a $0.01 balance in my savings account and a $0.54 balance in my checking account. I was told I had to drive 6 hours home and do it in person. I then tried to get someone from their customer service line to help me. No luck. In fact, I was talked to like I was a brainless 2 year old child. I was told if my bank balance was zero, the account would be closed. So I jumped through horrid hoops online to get it to a zero balance.
When I did I called back and was told that I had to come in and do it in person. When I expressed my displeasure and got upset they started screaming unprofessionally. I switched banks and not only can I do everything 100% online, but they gave me a loan when Arvest refused. Arvest is owned by the Wal-Mart Family and their customer service reflects that of Wal-Mart.
Reviewed Oct. 30, 2019
This review has nothing to do with actual bank locations, the people there are always great to deal with. I travel for work and stay in hotels most of the year. On Sunday when the hotel charge went through I noticed it overdrafted my account. I instantly transferred $500 from Venmo and my account went positive $128 ON SUNDAY. Monday still shows the same $128 balance. Tuesday the account is negative $82, why you ask? Because even though the Venmo payment was on my account Sunday they put every transaction that happened after the Venmo transfer on before it and hit me with 8 NSF Charges totally $134....Good job Arvest, as soon as I'm back home I will be closing my account and finding a better bank. Customer service is by far the most disrespectful and sarcastic group of people I've dealt with from any other bank.
Reviewed Oct. 11, 2019
Don't bank with Arvest. If you ever leave Arkansas, you should get an account with a national bank. Arvest has little presence in the country and if you encounter a problem while traveling, or need funds wired, they are of little help. I schedule a wire transfer over a week ago and the money has still yet to hit my other account. The money has been taken out by Arvest, it is no longer in my account, but they can't tell me when it will be in the other account. Unbelievable.
Reviewed Oct. 7, 2019
Arvest appealed to me with a direct mail flyer that dangled an interest rate of 5.9 percent, but when I called the bank's toll-free number to apply, I was told I didn't qualify for that rate. Nonetheless, the sales rep convinced me on the phone that my $13,000 loan would be paid off in 5 years. After 2 years, I had barely made a dent in the principal because more than half of my $297 monthly payment was going toward interest (the rate Arvest actually gave me was 15.99%). As soon as I could, I called Arvest and, thanks to a withdrawal from my IRA, paid off the balance (which was still over $11,000) by phone.
A few days later, Arvest erroneously debited my checking account for $297. I called to demand a refund—having been informed by the bank on the phone, days earlier, that the loan was paid in full—and the CS rep apologized and said a check for $297 would be issued in two weeks. When, over a month after my complaint, I finally received a check, it was for $151, not $297. Another phone call yielded the explanation that the two CS reps I had spoken with earlier had forgotten to factor in interest when they quoted my loan balance.
So Arvest just reached into my bank account and took it (and then some). I should not have signed up for this loan, nor should I have dealt with this bank on any level. I should have put the phone down the minute I realized the offer Arvest was making did not match the one it described in its mailing, not even close. And I should never have given Arvest--a bank I had never heard of--access to my checking account.
Reviewed Sept. 3, 2019
I went in the bank to get a letterhead statement, a voided check and print something out, not sure how to download and print from my phone. ** simply made my visit a one stop shop! He is very professional, very polite, and well knowledged and well dressed. He helped me with everything I needed, downloaded forms, signed and notarized them and helped me upload them back. Thanks ** and Arvest Bank for going the extra mile for your account holders! If you want the same great service go to Wal-Mart 7800 NW Expressway Oklahoma City.
Reviewed Aug. 12, 2019
This bank is a complete joke. You'd be better off trusting your money to a perfect stranger. The app is not a full service. I've set up alerts from my laptop at least 4 times within the last 3 months and I'm still not getting alerts via text, no matter how many times I enter that into the system. And the customer service in person and over the phone is sad. I'm pretty sure these people have little to no training in systems or in general politeness. They need to go to Chick-fil-A training. Geesh!
Updated review: Aug. 13, 2019
Arvest resolved the problem for me. Thank you Arvest. I will continue to bank with you.
Original Review: Aug. 10, 2019
Despite receipts, cameras, and two reports filed Arvest Bank was able to keep 95 dollars from me. How is this possible? I deposited money into the ATM. The ATM kept my card and also the money. A report was filed within minutes. However, because they can't seem to understand their own banking system puts all deposits from weekend on Monday... I don't get my money back?!!? I am totally disgusted with this bank. I also spent two plus hours explaining the situation on the phone, in person, and emailing receipts to back my claim. So not only does this company steal your money; they steal your time. Please don't bank with them.
Reviewed Aug. 9, 2019
New truck loan, followed letter I received. Sent first payment for Aug. 2 and a canceled check for auto pay to start Sept. 2. On Aug. 2, they took another payment and I called and I want my money back and some idiot jokes I'm paid until Oct., WOW. No check and we'll see who laughs.
Reviewed Aug. 7, 2019
I called their customer service before I got an account online to find out if I could go after I created my account and get my debit card. The lady looked up the location and confirmed I could. I created my account and later went in to make my deposit and get my card. I made my deposit and waited for the designated debit card lady. She came up and informed me that she couldn't print the card because the account was too new. I really needed this card and chose this bank because of that convenience. So I asked for my money back and they first told me the couldn't do it...and then did it. I just politely said I had changed my mind and was going with another option. Assuming this would close the account. It didn't. I received a letter in the mail that my account (that I didn't know I had nor wanted) was changing to a not free account and I'd be charged fees.
I then called to close this crazy persistent account and now I owe 3 dollars. They won't courtesy refund that fee either. Now I'm told I can't close the account without paying this ignorant 3 dollar fee and I also can't do it over the phone. Bonus! Anyways I go to log in to this website and they don't even have a transfer service. I'm not going to be anywhere near a branch (I'm in NC) for months. So now I have to use PayPal to put 3 ridiculous dollars into this ridiculous business using PAYPAL which will surely take a week and a half. I'm sure by the time I get 3 whole dollar in this crooked company's account they will have already charged me another 3 dollars plus probably some overdraft fees while they're at it. Seriously... Don't bank here.
Reviewed July 19, 2019
I bank with multiple banking institutions, both on the commercial and retail side. This is the worst banking experience I have ever had; I could not get away from these guys fast enough. The teller service is great, but it ends there. Administratively and technically the worst bank out there out of the 13 financial institutions I deal with on a regular basis. You've been warned. Stay away!
Arvest Bank Company Information
- Company Name:
- Arvest Bank
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