Arrowhead Credit Union Reviews
Fontana, CA
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Arrowhead Credit Union
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Arrowhead Credit Union is a not-for-profit financial cooperative headquartered in Rancho Cucamonga, California. Founded in 1949, it offers a range of financial products, including checking and savings accounts, loans and credit cards. Arrowhead Credit Union aims to provide its members with low fees, competitive rates and exceptional customer service.
Visit www.arrowheadcu.org- Wide variety of accounts
- Some competitive APYs
- Involved in the community
- Limited service area
- Some monthly service fees
- Low APYs on some accounts
Helpful Reviews
What is Arrowhead Credit Union?
Arrowhead Credit Union is a not-for-profit institution that offers a variety of financial products and services to its members. It was founded in 1949 and is headquartered in Rancho Cucamonga, California, with multiple branches throughout the Inland Empire region.
Arrowhead Credit Union's products and services include checking and savings accounts, loans, mortgages, credit cards and investment and retirement planning. The credit union also offers online and mobile banking services, as well as financial education and resources to help its members achieve their financial goals.
How does Arrowhead Credit Union work?
Arrowhead Credit Union is a member-owned institution that operates on the principle of cooperative banking. This means that instead of being owned by shareholders who seek to maximize profits, Arrowhead is owned by its members, who are also its customers.
To become a member of Arrowhead Credit Union, you must meet certain eligibility requirements, which include living, working or worshiping in the following areas:
- San Bernardino County
- Riverside County
- Select cities in southern Los Angeles County
- Select cities in Arizona or Nevada
Those who are studying in certain cities within southern Los Angeles County, Arizona and Nevada may also be eligible for membership. Membership is also open to state of California employees as well as the immediate family of current members.
Once you become a member, you gain access to the credit union's products and services. All deposits at Arrowhead Credit Union are federally insured up to $250,000 per account holder by the National Credit Union Administration (NCUA). This provides a layer of protection for members' funds.
Arrowhead Credit Union products and services
Arrowhead Credit Union has multiple financial products, including checking and savings accounts, loans, mortgages, credit cards and investment tools. Here’s a closer look at its specific offerings.
Arrowhead checking accounts
Arrowhead Credit Union’s checking accounts are designed to fit different financial needs. It has a standard account for everyday banking, an interest-earning checking account and a teen checking account for ages 13 to 17.
In addition, it has a Hometown Hero checking account for police officers, firefighters, military members, paramedics and Department of Corrections officers.
Arrowhead savings accounts
Arrowhead has a long list of savings accounts to help you reach your goals. In addition to its flagship Arrowhead Savings account, it also offers a money market account, the Generation Arrowhead account for ages 13 to 21, the Club Rocky account for children ages 12 and under and a Holiday Club account to save for end-of-the-year expenses.
For those looking for fixed returns on their savings, Arrowhead has several share certificates, which are similar to certificates of deposit (CDs). Its share certificates have terms ranging from six months to five years. Yields aren’t as high as at top online banks, but they’re better than at some traditional banks.
Arrowhead loans
Arrowhead Credit Union presents members with a variety of loan options, including personal loans, business loans, auto loans, home equity loans and lines of credit.
Arrowhead mortgages
Arrowhead Credit Union’s mortgage options include conventional loans, FHA loans, VA loans, nonconforming loans and jumbo loans.
Arrowhead credit cards
You’ll find two credit cards at Arrowhead Credit Union: an unsecured Arrowhead Visa card with no annual fee and a secured card for those looking to build credit.
Arrowhead Credit Union fees
Some of Arrowhead Credit Union’s checking and savings accounts have monthly fees. However, these fees can often be waived or avoided by meeting certain criteria, such as maintaining a minimum balance or signing up for electronic statements.
Here is a list of other fees associated with Arrowhead Credit Union’s accounts:
- $5 one-time membership fee
- $31 for overdrafts, referred to as “courtesy pay”
- $3 for nonnetwork ATM withdrawals
- $10 for returned deposit items
- $30 for outgoing domestic wire transfers
- $5 for cashier’s checks
- $2 for account inactivity, charged monthly after one year of inactivity
Arrowhead Credit Union FAQ
Where is Arrowhead Credit Union available?
Arrowhead Credit Union is available to anyone who lives, works or worships in San Bernardino County or Riverside County, California, as well as select areas in southern Los Angeles County, Arizona and Nevada. You can also join if you work for the state of California or are the immediate family member of a current member.
Does Arrowhead Credit Union work with Zelle?
Yes, Arrowhead Credit Union works with Zelle to provide its members with a convenient way to send and receive money.
Who owns Arrowhead Credit Union?
Arrowhead Credit Union is owned and governed by its members, who elect a volunteer board of directors to oversee the credit union's operations.
How much money can I withdraw from Arrowhead Credit Union?
The amount of money you can withdraw from Arrowhead Credit Union depends on your account type. Review your account’s terms or contact customer service for more information.
Still have questions?
Is Arrowhead Credit Union legit?
Arrowhead Credit Union has been meeting the financial needs of its members since 1949. Overall, it’s a good option for individuals and families who fulfill its membership requirements and who are looking for a reliable financial institution that values community involvement, financial education and personalized service.
Arrowhead Credit Union Reviews
Filter by Rating
- (4)
- (1)
- (1)
- (14)
Popular Mentions
- 4,919,150 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,919,150 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 3, 2026
Arrowhead will say whatever it takes to get you to become a customer, but once you are, it's no help. I was told that applying for a car loan before going to the dealership would give me more buying power, so I did. I applied for a first-time buyer auto loan, submitted my application, and received a congratulatory email with a checklist. One of the items on the checklist was becoming a member. I completed my checklist and received an email telling me to call for more information. I called and was told everything looked good; all I needed now was the car. So I found one.
At the dealership, they could not access my loan because they use a different application system and had no access to the approval I received or the information I already submitted. They submitted a new application, which was denied because the car didn't meet the loan terms—terms I wasn’t told about, including a restriction on cars five years old or newer. When I finally found another car, my dealer couldn’t locate the loan, so they re-applied and ran my credit again. I believed I was approved because I paid the down payment and took the car home, but a few days later, I received a denial letter and a counteroffer. The dealership then started calling me because, on their side, they had received a denial, not a counter. I contacted the bank multiple times to understand how they were supposed to use my original application instead of their own, since it was not approved. No one could tell me what to do.
After four calls, someone finally told me to make an appointment and pick up the check myself. Since it was a Friday, the earliest appointment was the following Tuesday. I scheduled it. At the appointment, I was told the loan had expired since 91 days had passed, and I would need to apply again. I used the same information as before and went through the same process. When I called to confirm, I was told I needed different proof because I had multiple applications in progress.
I explained it wasn’t my fault, but I was told they wouldn’t accept the documents I initially provided. I submitted my income tax summary, then my bank statements and finally my full tax return—all over 10 days of back-and-forth—and the dealership still had not paid. Eventually, I received a full denial email. When I called them in tears, all they said was that my income-to-debt ratio was not approved, which confused me because it's less then 45% and it was the same income that had been approved in the first loan. So now I have no loan and don't know what to do. What a waste of four months.
Reviewed Feb. 18, 2025
I have never seen a worse institution. They have my best friend and her 2 kids living in a car with no money to feed her children and also has cancer. All because they won’t release funds after over 60 business days and have verified ALL funds.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed June 1, 2023
Our entire family each have been banking with Arrowhead Credit Union for over 10 years. We switched from larger bank BOA and couldn’t be any happier. I’ve received the lowest interest rate on both our new & preowned car purchases. And my visa credit card rate is also lower than my non arrowhead accounts. The only thing I wish is for credit card holders had way of locking credit card via website like my Citi & Capital one accounts in case you misplaced your card. It took about 45 minutes of being on hold for next available person during a mid-day week to be able to place a stop on my visa credit card. Overall all been happy customer with Arrowhead credit Union.
Reviewed June 14, 2021
I have been with this bank for about 2 years and have never, ever had an issue either with online or in person. The staff are always efficient and pleasant. When I have an issue with my debit card, they remedy the issue very quickly and satisfactorily. They have industry standard hours during the week and on weekends. Their shared ATM access is never an issue either. I can readily find an ATM when needed with no surcharge.
Reviewed Feb. 23, 2021
I have been with Arrowhead credit union for over 5 years.... I figured when covid-19 started I could depend on my bank. They posted all over the site, "We are here for you if you are struggling." So I applied for a $2,000 loan to help my family. They denied me. I asked for help about 3 times since the pandemic. I was denied each time. Mind you my account not once being negative. So this week I went to them and asked if they could refinance me with my car. I know I don't have the best credit but during this pandemic I have made all 18 payments on my car. They denied refinancing me. This is the worst credit union when you're in a bind. I wouldn't tell anyone to bank with Arrowhead credit union.
Reviewed Aug. 19, 2020
Hello I have been a customer with your bank. When I first signed up it was because I was starting up my company And amazon needed a credit card. I started a secured account with you. Later opening up another secured account. From there however I had nothing but a bad relationship with you 1. I opened a checking for just my Shopify sales. I had a Customer with a VERIFIED tracking COMMITTING fraud FOR A FREE ITEM. The customers bank was constantly trying to reverse the charge. I showed you proof in the bank but still You allowed me to constantly get the NSF fee even though it was fraud. By the time it was over the NSF fees matched the cost of the item. The manager said ‘I’ll waive this not those.’ I closed the account and opened it somewhere I dont have issues with allowing fraud. I had 22K accidentally DEPOSITED IN ARROWHEAD. I TOOK IT OUT IN LESS THAN 24 HOURS. I CAN'T BUILD A BANKING RELATIONSHIP WITH YOU ANYMORE.
2. Before I had issue one I I still thought you were a good bank. I opened a student account for my daughter, in front of my kid, the manager at the time grilled me about address stating that it was ‘strange’. I was at this bank not down the hill. I informed him my company was up here, but because of fraud I use my Moreno Valley address for everything. I informed him I lived at both and my company was up here. When he kept challenging me I said that if it was a problem I can bring him a utility bill for both addresses but I only want one address on my account. People can have 2 homes.
He demanded to use the Victorville and because I didnt want to make a scene in front of my daughter or talk at an employee in front of her I complied. Later I had to call the 1800 number to have it removed. My identity is very important to me as of this year a fraudulent account was opened in my name. Adding me to check systems. The only thing that saved me was I had one active address and if I wasnt coming from that address it was fraud. It was very disappointing to get that treatment.
3. I went to your atm outside of the bank. It took my money literally sucked it back or didnt shoot it out and I had to wait almost 45 days to get it back the next time. I went to the atm again .. thinking there is no way both atms are messed up. I went to the atm in the front of your bank to deposit in to the navy federal account and it took my money AGAIN. It said error and gave me half of my money back. The atm sent a error email to the manager at the time. You guys knew there was proof and you still didn’t give me my money back. Your bank managers RESPONSE IF was if I was depositing in to my Arrowhead account then Id be able to deposit it back in your word.. yet I was a account a account holder. Put it in my account now if that’s the case.. There was no jump to hand me my money in my account. I once again had to wait for 30 days.. I believe days for the count days for the report days to report back. I dont use your junky atms anymore.
4. I signed up for a credit card and the person that was filling out the app.. I think her name was Samantha said I was declined. (I’m sure you can look up the name again if you need to) I asked for a reconsideration with the loan officer because I knew my credit was solid and I felt it was a auto decline. She said ‘no it wont change anything‘ basically refusing. I decided to call myself. I had my account for a few years at the time I believe with no issues. I called, someone looked at it, they approved me for 2 thousand. I decided not to take it because a. It was only 2k and b. I had already dealt with too many rude associates bad experiences by now.
5. Now this? I had my account for years. No lates that I know of, Except for the time I was sick. I’m in and out of the hospital a weeks at a time dealing with COVID and the aftereffects of covid. Any activity I had going on the account was my family. I got a call asking me to pay. I told the collector I was just out of the hospital I will be in. I still got the late.. Banks usually work with you to avoid the late, this bank however does not. I asked for Leniency on the 1 late on 2 accounts because it was already on my credit even though I informed you about the hospital beforehand that’s it after years of being on time.
This is a SECURED account with no benefits unless you are building credit. I’m not. I have an 2 American Express cards affected during this time as well. Other banks are considerate when people get COVID dying in the hospital. This is horrible bank that can care less about it being a pandemic. It’s just business so I will be in to close my account, my husband, My daughter, my dad and his wife as well. It's nothing personal anymore.
Reviewed Aug. 9, 2020
My account was closed for being inactive for a year and when I went in to cash a check, the teller was in training for a short period of time and she was very knowledgeable and informative. The teller training her was very patient with the troubles of my situation. It took me 2 trips to the bank to finally get my account back up and I was ok with that because of how courteous and attentive the tellers were.
Reviewed Oct. 28, 2019
Arrowhead credit union called me and told me someone found my wallet and arrowhead will lock my ATM card. That’s great! Did the person say where I could come and get my wallet? Arrowhead credit union responded they cannot provide that information it is unsafe. Then she said I can come in and get a new card or she can mail me one in 4 to 6 Weeks. How’s the hell am I supposed to come in and get a new card if I don’t have a wallet with my drive'rs license!? She said, "Sorry that is the rules." That is one of the most stupidest rule I’ve heard at arrowhead credit Union. Now I have to go and apply for new driver's license with new credit cards new ATM card stupid stupid stupid! All we had to do was exchange the information for me and I could’ve got my wallet back....Jesus freaking Christ.
Reviewed Oct. 23, 2019
Just recently encountered a problem.... which was my fault. I have 2 bank accounts open at Arrowhead I have one account that is negative, and the other account is in good standing. So I accidentally deposited money (ATM deposit) into the negative account and I FREAKED OUT! So I called the call center and told them I made a BIG mistake and really needed that money to go into the correct account because I needed that money. They were so understanding to my needs and helped me out. They transferred the money out the negative account to the correct account. I've been a member with them since 2014, I've NEVER had any issues with the call center or the Riverside Branch.
Reviewed Sept. 3, 2019
This company is terrible and they are a bunch of scammers. Very rude customer service agents that are in some serious need of training! They claim there is no credit check but approve your loan and then collect more personal info and deny the loan after due to a mysterious credit check they claim they do not do. Just terrible all around.
Reviewed Dec. 4, 2018
We merged with Arrowhead CU in December, 2018 amidst a whirlwind of promises of expanded services and advanced online banking services. Their mobile banking app and website can be accessed only within the United States! Military and overseas workers cannot access their bank balances, loans, transfers, cleared payments. The internet is supposed to be worldwide. Arrowhead provides local service only. What if a member takes a trip to Europe? The app does not travel with you. If you run out of money, plan to phone and be on hold forever. This ancient technology and lack of internet access puts military families in danger of financial ruin.
Reviewed May 9, 2017
Arrowhead of San Bernardino. Applied at multiple institutions for a Home equity loan. Arrowhead had the best interest rates, terms and 0 fees. Our home appraisal came in higher than expected so we were able to get a higher payout at 85% LTV. The only bad thing was that they don't take appointments to sign the closing documents. We had to wait in the lobby for more than an hour. A home equity loan is a premium product and they should take appointments especially since they only have 1 notary on duty.
Reviewed Nov. 22, 2016
Arrowhead appears good at first sight, courteous representatives and all but it's all face. Once you get into a loan app with them and you don't meet all the requirements that will approve you for a decent APR, they practically don't care about you or want to waste their time on you... and you'll know it. They'll make empty promises just to leave you with a good taste in mouth but you end up actually behind by going to ACU. I have had waaay better experiences at other credit unions! My suggestion... look to other financing options.
Reviewed Oct. 27, 2016
Lie to you and smile while they doing it. You ask questions, they don't have an answer. They say they will get back to you while you're on hold on phone. I was on hold for almost 30 minutes and finally hung. Poor customer service. Try to have them investigate a fraudulent check. That has been a month ago and have not heard from them yet. They have a bunch of uneducated dummies working there that have no clue as to what they doing. Worst bank I have dealt with ever.
Reviewed Aug. 11, 2016
I too was enticed to sign up at place of employment. They offered lower interest rates than any other banks. When I was ready to purchase my car I applied for a loan at Arrowhead which I was declined. I have never been declined for a loan. It did hurt a bit. I then went to Toyota. They offered a zero interest with zero down. Ten months later we purchased another Toyota with zero interest. So it was Arrowhead loss. I have not missed a payment on my car.
Reviewed May 11, 2016
Geez I was with this bank because they showed up at my job and were promoting their services and whatnot and offered us permanent employees free lines of credit. I said "hey what a cool offer"... Boy, I wish I saw these reviews prior to leaving my regular bank. The line of credit was not the issue it was just overdraft protection. The reviews on here regarding Arrowhead's customer service is very true and accurate. They have no customer service when you go into the branch especially the Riverside location. You have rude women who talk to you crazy, treat you like you have to be there to bank and also are unknowing regarding financial information you ask.
Do not dare call customer service and tell them you were overcharged because you bought a product from Amazon and oh if you have ordered and did business with them before they will say you need to contact Amazon for help. This bank DOES NOT do its job regarding helping you fix issues regarding YOUR money in the bank. I closed my account and went back to Chase.
Reviewed June 3, 2015
Went in to deposit cash into my checking and saving account as I've done before. I left, made some payments online, made a call to get my balance only to find out I had zero balance in my checking account. I got my receipt and found out the teller put my cash in the wrong account. Went back the next day during my work hours to have them correct the problem, they didn't apologize, they took copies of receipts, told me to call my credit union to find out when they would corrected. "They" did not make the mistake, day three still waiting for the money to be deposited, my creditors are charging me late fees in the mean time. Thinking of closing my account.
Reviewed Aug. 16, 2014
I was a customer for over 15 yrs and just closed the account for poor cs, poor access and don't care credit union attitude ever. Doesn't matter you're with them for over a decade, still charging, no benefits, no help at all! Get loan and banking somewhere else! Not worth it at all!
Reviewed Aug. 20, 2012
Do not get a loan through Arrowhead Credit Union, it is a nightmare and you will regret it. All of the reps think they can speak to clients however they want to. The manager has just as much attitude and is speechless when you have a point/question, and she has no idea what to say. Every month it is some crap about the rep entering the wrong amount and them contacting me over a penny (1 cent) saying it will go to collections, yet I pay over the phone and they type in the amount? Each month they start to call and say they have no record that I have ever talked with anyone else earlier in the month to arrange payment.
They have charged the wrong account for my account, told me payment was taken care of yet it had never been pulled out of my account? So now you have charged another client there for my loan. Now you have 2 angry people. They have no remorse that I, as the customer, have to call and let them know they did not take my money from me yet and tell me, "Oh well, we would have eventually caught it and started calling," and they think this is okay. No, that's my credit and I already made the payment date. You have messed up for the 100th time now and think oh well.
So I would have to rise a bad report on my credit and you guys probably are trying to repossess my truck because you did not charge my account in error. They have the most unorganized company/system for being a big bank. Unbelievable. The manager could not explain the issue and the how or why it happened. I am now waiting for a call back to hear this outcome. Do not do it! I have spread the word to anyone I know to never get a loan through this company. I already talked to 2 people out of it. I'm doing you all a favor. I am getting a loan elsewhere to get rid of this one just to not have to deal with them anymore. Way unacceptable.
Reviewed Aug. 26, 2011
I'm a victim of fraud. Allianzo corporation offered me a job by the Internet website. I have received emails saying I will get paid every week $500 doing mystery shopping at Walmart, Costco, etc. They will send me a check of 2500 dollars to my home address after which I should go to my bank and the deposit. The bank told me I have to wait three days to cash it out.
I did receive another email from Mariana ** of Allianzo corporation, saying I have to send $2000 via Western Union to her address. I have the proof of everything--the papers, the dates last week on Thursday, August 18.
The next day, the bank Arrowhead credit union called me saying I owe them money 2500 because the check they supposed to hold for three days was returned by the Allianzo corporation. My question was, how come the bank cashed it and gave me the money and after they told me the check doesn't have sufficient money or nothing. I don't understand why they are doing this to me.
I spoke with Sylvia and told her I sent the money to the people and I have the proof. She told me the director can't do anything for me. Any direct deposit I have with the bank they will take out from me. They don't care if I have family and children, have to feed them, clothe them, school supplies, pay the rent, my bills. I sent them the fax copies of the fraud. I went to the police. I have the report number.
Arrowhead Credit Union Company Information
- Company Name:
- Arrowhead Credit Union
- Website:
- www.arrowheadcu.org