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Arrowhead Credit Union

Fontana, CA

Arrowhead Credit Union
Overall Satisfaction Rating 1.69/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    10
Based on 13 ratings

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    Arrowhead Credit Union Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
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    Verified Reviewer
    Original review: Oct. 28, 2019

    Arrowhead credit union called me and told me someone found my wallet and arrowhead will lock my ATM card. That’s great! Did the person say where I could come and get my wallet? Arrowhead credit union responded they cannot provide that information it is unsafe. Then she said I can come in and get a new card or she can mail me one in 4 to 6 Weeks. How’s the hell am I supposed to come in and get a new card if I don’t have a wallet with my drive'rs license!? She said, "Sorry that is the rules." That is one of the most stupidest rule I’ve heard at arrowhead credit Union. Now I have to go and apply for new driver's license with new credit cards new ATM card stupid stupid stupid! All we had to do was exchange the information for me and I could’ve got my wallet back....Jesus freaking Christ.

    14 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 23, 2019

    Just recently encountered a problem.... which was my fault. I have 2 bank accounts open at Arrowhead I have one account that is negative, and the other account is in good standing. So I accidentally deposited money (ATM deposit) into the negative account and I FREAKED OUT! So I called the call center and told them I made a BIG mistake and really needed that money to go into the correct account because I needed that money. They were so understanding to my needs and helped me out. They transferred the money out the negative account to the correct account. I've been a member with them since 2014, I've NEVER had any issues with the call center or the Riverside Branch.

    8 people found this review helpful

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      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 3, 2019

      This company is terrible and they are a bunch of scammers. Very rude customer service agents that are in some serious need of training! They claim there is no credit check but approve your loan and then collect more personal info and deny the loan after due to a mysterious credit check they claim they do not do. Just terrible all around.

      24 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 4, 2018

      We merged with Arrowhead CU in December, 2018 amidst a whirlwind of promises of expanded services and advanced online banking services. Their mobile banking app and website can be accessed only within the United States! Military and overseas workers cannot access their bank balances, loans, transfers, cleared payments. The internet is supposed to be worldwide. Arrowhead provides local service only. What if a member takes a trip to Europe? The app does not travel with you. If you run out of money, plan to phone and be on hold forever. This ancient technology and lack of internet access puts military families in danger of financial ruin.

      24 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer Verified Buyer
      Original review: May 9, 2017

      Arrowhead of San Bernardino. Applied at multiple institutions for a Home equity loan. Arrowhead had the best interest rates, terms and 0 fees. Our home appraisal came in higher than expected so we were able to get a higher payout at 85% LTV. The only bad thing was that they don't take appointments to sign the closing documents. We had to wait in the lobby for more than an hour. A home equity loan is a premium product and they should take appointments especially since they only have 1 notary on duty.

      22 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 22, 2016

      Arrowhead appears good at first sight, courteous representatives and all but it's all face. Once you get into a loan app with them and you don't meet all the requirements that will approve you for a decent APR, they practically don't care about you or want to waste their time on you... and you'll know it. They'll make empty promises just to leave you with a good taste in mouth but you end up actually behind by going to ACU. I have had waaay better experiences at other credit unions! My suggestion... look to other financing options.

      63 people found this review helpful
      Rated with 1 star
      Original review: Oct. 27, 2016

      Lie to you and smile while they doing it. You ask questions, they don't have an answer. They say they will get back to you while you're on hold on phone. I was on hold for almost 30 minutes and finally hung. Poor customer service. Try to have them investigate a fraudulent check. That has been a month ago and have not heard from them yet. They have a bunch of uneducated dummies working there that have no clue as to what they doing. Worst bank I have dealt with ever.

      60 people found this review helpful
      Rated with 1 star
      Original review: Aug. 11, 2016

      I too was enticed to sign up at place of employment. They offered lower interest rates than any other banks. When I was ready to purchase my car I applied for a loan at Arrowhead which I was declined. I have never been declined for a loan. It did hurt a bit. I then went to Toyota. They offered a zero interest with zero down. Ten months later we purchased another Toyota with zero interest. So it was Arrowhead loss. I have not missed a payment on my car.

      58 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 11, 2016

      Geez I was with this bank because they showed up at my job and were promoting their services and whatnot and offered us permanent employees free lines of credit. I said "hey what a cool offer"... Boy, I wish I saw these reviews prior to leaving my regular bank. The line of credit was not the issue it was just overdraft protection. The reviews on here regarding Arrowhead's customer service is very true and accurate. They have no customer service when you go into the branch especially the Riverside location. You have rude women who talk to you crazy, treat you like you have to be there to bank and also are unknowing regarding financial information you ask.

      Do not dare call customer service and tell them you were overcharged because you bought a product from Amazon and oh if you have ordered and did business with them before they will say you need to contact Amazon for help. This bank DOES NOT do its job regarding helping you fix issues regarding YOUR money in the bank. I closed my account and went back to Chase.

      51 people found this review helpful
      Rated with 1 star
      Original review: June 3, 2015

      Went in to deposit cash into my checking and saving account as I've done before. I left, made some payments online, made a call to get my balance only to find out I had zero balance in my checking account. I got my receipt and found out the teller put my cash in the wrong account. Went back the next day during my work hours to have them correct the problem, they didn't apologize, they took copies of receipts, told me to call my credit union to find out when they would corrected. "They" did not make the mistake, day three still waiting for the money to be deposited, my creditors are charging me late fees in the mean time. Thinking of closing my account.

      70 people found this review helpful
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      Arrowhead Credit Union Company Information

      Company Name:
      Arrowhead Credit Union
      Website:
      www.arrowheadcu.org