Pentagon Federal Credit Union Reviews

This company purchased my credit card company back in 2018. I had and maintained a 2k (limit) balance on the card adding and subtracting for 8 years. With very exceptions my payment was 2 weeks early. I had paid the balance off 2 or 3 months ago. Last month I used the card again, as I had not used it, I forgot to pay the $15 due. I started to receive calls from them daily for the last week. I tried to use my card and it was decline for over limit. I was/am well below my limit of 2K. So pulled up my account to see they dropped my credit limit substantially, by over half. Now I am retired and on a fixed income and am running a little low this month.

Bankers are extremely rude and disrespectful; they yell and scream too much, they are beyond rude to dealership agents. They refused to help me because they said they're tired and need to rest. I asked if there was a customer restroom, and I was told to go pee outside in the bushes.

Feb 2026: Recently upgraded their bill pay set up (it's a poor downgrade) so now you get to delete your auto-pay bill and then add the same bill back in order to just change the dollar amount. Lately each upgrade seems like a downgrade. They just keep downgrading the quality of online banking here which really makes me question why am I still banking with them. SMH!

I had a great experience opening a new account with PenFed Credit Union. Ms Cheryl ** was professional, attentive, and truly went above and beyond to make the process easy and stress-free. Everything was clearly explained, and I felt genuinely supported the entire time. I highly recommend you ask for Cheryl at PenFed Credit Union to anyone looking for outstanding banking support. Thank You Cheryl!

On October 20, a valid $25 transaction from my NYC OMNY transit card was flagged as a fraud and declined. I posted the following PenFed review: I have been using my NYC transit card for about a year. It auto loads $25 from my penfed credit card account when more funds are needed. The last auto reload was rejected by penfed and I was sent a Fraud Alert email. Not only could penfed not tell me why it was rejected but could not tell me it would not happen again and in fact every time. I asked the supervisor if he considered this good service and he answered 'yes'. If you don't have enough aggravation in your life do business with penfed. The same thing happened on November 21 and was again told that penfed could not tell me it would not happen again.

I had a terrible experience with PenFed. Had a credit card they cancelled because, they say, I didn’t use it enough. I called to reactivate and they said I needed to reapply. I did so and the process was ridiculous. Required multiple applications, submission of documents, endless calls, etc. Was repeatedly told that their system doesn’t work much of the time. One estimate was 90%! Could never get a straight answer and I finally gave up. What a colossal waste of time.

I applied for a car loan under $10,000 with PenFed to purchase a vehicle for my father. On the application form, I clearly selected that I had not yet chosen a car, yet PenFed proceeded to run my credit and request sensitive personal details. Afterward, I was told I needed to provide a VIN and photos of the vehicle—information that should have been disclosed upfront. When I contacted customer service, the representative was unable to provide clear or accurate guidance, offering only repeated apologies. This experience was misleading and frustrating, particularly for someone with excellent credit and a simple loan request. Consumers deserve transparency and consistency from a financial institution. I’m filing this review to encourage clearer communication and honest disclosure in the application process.

I have had Penfed credit union for 3 yrs on a auto loan. This company is the worst that I ever had. Haven't been late on any payments. When you talk to them they say haven't received a payment or send you certified letter for repo or a letter saying your'e late. I would advise anyone dealing with them to find another way to get rid of them. They are a sorry credit union.

What a Disaster. From the over 6 week process to complete the application because of repeated and repeated and repeated requests for the same information already provided, to the mailing of the very first statement to the WRONG address (which included the payment instructions), to the post closing repeated requests for CCR information that was provided by Title Insurance company (which I had to mail them because their incompetent or untrained staff could read the information right in front of them.), to the repeated calls after payment was made. What a Disaster. Recommend picking anyone else by PenFed.

Stupid sales representatives. Underwriter team is deficit of brain cells. Half their sales rep need to be taught how to speak. Underwriters do a horrible job at underwriting and won't be spoken to. Don't go go with the garbage company.