Alliant Credit Union Reviews

From the beginning of this loan with Alliant it’s been one thing after another and frankly I am sick and tired of your company. I have explained over and over that you are lucky this note is EVEN getting paid! This is my mother’s note, and she has become bedridden since June 2024. Yet in one year and eight months all but one payment has been paid early! She is not able to work anymore, and I am running her business for her to the best of my ability. Our business has taken a huge cut in business because every single road any place near us is under construction. We are talking about 20 to 30 minutes to go 2 miles, then you hit the road… that is even worse! People are not booking with us because of the traffic, and we have lost tons of business, and I needed some HELP!

There is a great chance that my mother will never work another day in her life because of her illness… yet you all keep messing with the ONLY person (me) who gives a crap this is being paid! If you think for one second a person basically dying and in bed gives a crap she owns this RV and payments are being made… you would be mistaken! Last month I requested you allowed a real person make the decision (not your system) to allow a skipped payment because it's been more than struggle that I can prove it and I was told your computer / system makes the skip a payment decision. Talk about a personal touch there!

Your company created a BIG issue with the Power of Attorney I supplied you. We paid $6000 dollars a few years ago to have professional legal estate planning done for us and your company would NOT just accept a legal document that is filed with the state & county. You forced me to go get your stupid one-page Alliant Power of Attorney who I had to pay a notary to come to the house. If we ended up in court… I promise you my Power of Attorney that is legally documented in the state and county would HOLD up vs your one-page notarized piece of paper!

Another HUGE pet peeve with Alliant! I made a payment on the due date and during the day, in fact it was noon! Yet your stupid system would NOT allow me to PUT IN THE DATE I ACTUALLY PAID IT ON! Your customers should be allowed to enter the payment “on the day” they are making the payment and IF your company choses to take 4 to 5 days to process… THAT IS ON YOU AND YOUR PROBLEM. YOU ARE NOT DOING THE JOB! This has happened much more than once and it’s just WRONG! Now I get if I made a payment on Friday at 4 pm that it wouldn’t get posted until Monday BUT this is not what happened! And frankly knowing Alliant you still wouldn’t even post it until Tuesday or Wednesday! It’s more than apparent you need to HIRE more people in the department that post payments or have a class on how to do a better job.

I went round and round with your insurance because this RV has been parked from the day it was delivered because we do not have a vehicle large enough to pull it… That has been nothing but drama. I did finally receive a call from a nice lady with Alliant that put it in storage until June 2025. And one more thing that drives me crazy about Alliant. You make a payment and two to three DAYS later you have someone call me to make a payment! REALLY... how hard is it to LOOK AT YOUR OWN RECORDS BEFORE you call someone and tell them they did not make the payment. That has happened often, do you really have any idea how dumb that makes your company look? If your company keeps making things more difficult in a situation that I am dealing with my mother’s health and trying to run her business and you all not working with me… trust me it will not go well for Alliant!