Arrowhead Credit Union Reviews

Arrowhead of San Bernardino. Applied at multiple institutions for a Home equity loan. Arrowhead had the best interest rates, terms and 0 fees. Our home appraisal came in higher than expected so we were able to get a higher payout at 85% LTV. The only bad thing was that they don't take appointments to sign the closing documents. We had to wait in the lobby for more than an hour. A home equity loan is a premium product and they should take appointments especially since they only have 1 notary on duty.

Arrowhead appears good at first sight, courteous representatives and all but it's all face. Once you get into a loan app with them and you don't meet all the requirements that will approve you for a decent APR, they practically don't care about you or want to waste their time on you... and you'll know it. They'll make empty promises just to leave you with a good taste in mouth but you end up actually behind by going to ACU. I have had waaay better experiences at other credit unions! My suggestion... look to other financing options.

Lie to you and smile while they doing it. You ask questions, they don't have an answer. They say they will get back to you while you're on hold on phone. I was on hold for almost 30 minutes and finally hung. Poor customer service. Try to have them investigate a fraudulent check. That has been a month ago and have not heard from them yet. They have a bunch of uneducated dummies working there that have no clue as to what they doing. Worst bank I have dealt with ever.

I too was enticed to sign up at place of employment. They offered lower interest rates than any other banks. When I was ready to purchase my car I applied for a loan at Arrowhead which I was declined. I have never been declined for a loan. It did hurt a bit. I then went to Toyota. They offered a zero interest with zero down. Ten months later we purchased another Toyota with zero interest. So it was Arrowhead loss. I have not missed a payment on my car.

Geez I was with this bank because they showed up at my job and were promoting their services and whatnot and offered us permanent employees free lines of credit. I said "hey what a cool offer"... Boy, I wish I saw these reviews prior to leaving my regular bank. The line of credit was not the issue it was just overdraft protection. The reviews on here regarding Arrowhead's customer service is very true and accurate. They have no customer service when you go into the branch especially the Riverside location. You have rude women who talk to you crazy, treat you like you have to be there to bank and also are unknowing regarding financial information you ask.

Went in to deposit cash into my checking and saving account as I've done before. I left, made some payments online, made a call to get my balance only to find out I had zero balance in my checking account. I got my receipt and found out the teller put my cash in the wrong account. Went back the next day during my work hours to have them correct the problem, they didn't apologize, they took copies of receipts, told me to call my credit union to find out when they would corrected. "They" did not make the mistake, day three still waiting for the money to be deposited, my creditors are charging me late fees in the mean time. Thinking of closing my account.

I was a customer for over 15 yrs and just closed the account for poor cs, poor access and don't care credit union attitude ever. Doesn't matter you're with them for over a decade, still charging, no benefits, no help at all! Get loan and banking somewhere else! Not worth it at all!

Do not get a loan through Arrowhead Credit Union, it is a nightmare and you will regret it. All of the reps think they can speak to clients however they want to. The manager has just as much attitude and is speechless when you have a point/question, and she has no idea what to say. Every month it is some crap about the rep entering the wrong amount and them contacting me over a penny (1 cent) saying it will go to collections, yet I pay over the phone and they type in the amount? Each month they start to call and say they have no record that I have ever talked with anyone else earlier in the month to arrange payment.

I'm a victim of fraud. Allianzo corporation offered me a job by the Internet website. I have received emails saying I will get paid every week $500 doing mystery shopping at Walmart, Costco, etc. They will send me a check of 2500 dollars to my home address after which I should go to my bank and the deposit. The bank told me I have to wait three days to cash it out.

We recently closed our account due to the ever increasing fees for this and that. And for some time now my daughter was trying to find out why was her money vanishing from her account at an increasing rate and was in the negative every time she would go to make a deposit. A while back a teller asked if she wanted to join a program that would eliminate fees if she used her ATM card as debit only, she said yes. They lied.

I bought a truck and financed it through Arrowhead Credit Union less than a month ago and already made one payment on the car loan yesterday. The truck got repossessed by the bank at around 7 pm.