Teachers Federal Credit Union Reviews

So sad to be reporting a terrible end to my attempt to work with a local Credit Union instead of a Big Bank... but my experience with Teachers has been so bad I can only hope warning others will do some good. The details of my awful time with Teachers website, app and customer support are unimportant other than their leading me to decide to close my account, which they are refusing to do?! It's a checking account with over $3,000 in it, and they are telling me it's frozen because their 'back office' wants my monthly bank statements from the Chase account I used to fund it?? I'm definitely NOT doing that at this point, so I've opened a complaint with the BBB and am sharing my experience where it might help, in places like this...

I am very dissatisfied with the way Teachers Federal Credit Union has handled my account. My leased vehicle, for which TFCU was the lienholder, was stolen on June 14, 2025. Progressive Insurance and GAP coverage have already paid out more than $43,000 to satisfy the account. Despite this, TFCU continues to charge me interest daily on a remaining balance of $1,050 and has refused to waive it.

Never contacted me before they rolled over a 9 month CD and they wanna charge me a fee and reduce my interest earned! Why didn’t they call or send letter? Not sure I would use them to control my money anymore, at least let me roll over to a lesser time life 3 month option instead of taking money away!

I have been a member of this institution for almost 20 years, During this period I have applied for and received loans; opened additional accounts, and purchased gift cards. Except for an occasional waiting period, I am exceptionally pleased with the service I have received from Teachers. Would definitely recommend this bank to anyone looking for a reputable institution.

From the start of Applying for this CU it was complete chaos and unprofessional. I ended up applying for this CU because I was approved for a 10k credit card. Right approval I was advised to apply for a bank account to receive this. I applied for an account but was declined due to a Chexsystem issue (security freeze). I cleared this issue up same day with chexsystem, then applied again with Teachers and it went through this time. For the next 2 plus weeks I called daily trying to figure out why my account wasn't set up yet, as account setups generally only take a day at the most to set up. Each time I called it took 40 min to an hour to speak to someone. When speaking to employees; each time they were completely lost and clueless.