Amscot Reviews

The Girl/Women that waited on me, she had a Walker, she was in a car accident. Can't remember her name. I think it's Nicole, but she was very good. Accommodating, helpful and pleasant. This was around 1:00 p m in the afternoon. 03/27/2026.

The Home Office at Amscot is always accessible and the employers are always polite and ready to offer a solution to any issues a customer may have. They went above and beyond to assist me! Well done to the Home Office Team!

I had service today at the Winter Haven Amscot. I had a very pleasant person named Michael as the customer service person. Very well done. He explained everything to me and it was a pleasant experience. I am now a member of Amscot. Thanks for your help today.

I visited an Amscot in North Miami Beach, Florida to see about sending $800 cash to someone in New York. First they made me fill out a personal form to be put into their system. Afterwards I was told that they do not charge any fees to send money via Western Union. When I asked how much the charge would be I was told $76.00. I said no thank you (but my personal information was already in their system). I then went to a nearby Walmart and it cost me $8.00 to send the same $800. I returned to Amscot and asked for a supervisor. He insisted that the $76.00 was a Western Union charge so just beware of Amscot's phony charges!

Horrible 😞 customer service. I would give 0 stars but I have to select a star to release this review. I went there to add money on my credit card, then charge my phone for a few minutes to catch an Uber and the clerk yelled at me telling me to leave the store. They're closing and they were still taking a customer into their store.

I waited 40 minutes just for the lady to tell me she can not cash my check to come back tomorrow when my bank was open to verify. Meanwhile I heard her manager saying it was optional to verify asking if she should. Now I’m back today. Have waited another 30 minutes going through the same thing. The most ridiculous part is having to talk to my bank on speaker through a window off of their phone. Couldn’t hear a thing.

As an immigrant I really need a store that will help me to all my bills that needs to be paid. I went to 4100 Eastbay Amscot in Clearwater and an employee named Grace was very helpful to me and all of my questions were answered very politely. I paid my bill (Electricity) very quick because she makes it work. I gave her 10 out of 10. Hopefully more like her.

The women who work there are horrible and rude including the supervisor. They should take a course in customer service. If they don't want to deal with the public, then they should get another job

I’ve been a satisfied customer for over 4 years and the customer service is excellent! They’re a life-saver for me! They also don’t charge high interest! Felicia at the Palm Coast store is excellent and knowledgeable!

I always go to the same place. Always are friendly but today this young lady was not a good presence to work in this special industry. Very disrespectful. Always the people who work there are excellent but this person is. Hope she can get good manners to treat people. I went 12/1/2023@1520pm.

Well I would like to use Amscot again to get more Payday loans. However they have blocked me from being able to use their service due to the fact that I got a bankruptcy and owe them money from a year ago. I mean it's been over a year ago come on. I was using them for payday loans every week for over two years and then after my man lost his job at the can factory they said something about he had to bring in a new paycheck and that we didn't pay the last time we got an advance from them. But that was because our account got shut down with the bank since we overdrafted it too many times. I wasn't able to get in to the bank to deal with the overdrafts because I was in jail when it happened, so there was nothing I could do about it. Other than that they're still helpful cashing my paycheck and other things. From Keila

I hate Amscot. It’s the fact that I went to borrow money and couldn’t pay it back on time since I’ve changed jobs so when I went into the store they said, "Oh you can just pay us 5 dollars." So I told them to take it out of my pay that Friday and they're so convinced that I have to pay it right then and there or there’s going to be a problem so I told them I’m not paying it right here so I left to find out they didn’t take it out that Friday so now my account is in the negative because they decided to take all the money that I don’t have in my account out. They can’t do that. What they need to do is run me back my money because I will not put any money in my account carelessly. It’s aggravating. I definitely don’t recommend Amscot. They suck at everything and I will not be using them again.

They ask very intrusive questions when buying a $1000 money order. First you have to show a Drivers license They asked, "Are you working? If not, Where did you get the funds to buy this money order? What are you using the money order for?" NONE OF YOUR BUSINESS! The clerk was very rude. I called HQ about these policies and he was evasive just kept repeating, "We are a financial institution." I told him "No financial institution(s) has ever asked me such intrusive questions when cashing a check, making a deposit or getting a cashiers check. Go to 7 Eleven for your money orders. They don't even ask for ID and you can get a hotdog while you are there instead of a super small Tootsie Roll.

I took out an installment loan, though I was qualified for the $1000 they gave me nowhere near that. First they had me make a check to put on my account in case I don't pay. Fine ...So my first payment comes around and they make me physically have to go to the damn place and make my payment that way and said it had to be in cash. They said it would post to my account right away and deduct off the payment I made.

I only got like $100 I probably lost. But I heard the female customer service telling me, "You are not the only one," which tells me this happens a lot. They hold the money but they can't reverse it for some reason. Well, I am sure they can hold, decline, reverse any transaction they want, WHEN IS THEIR MONEY THEY'RE LOSING. Otherwise, they'll give you their good ol' runaround, wild turkey chase, explanations of why they can't simply return your money to your account, knowing your money is still on "pending," process and knowing it's been illegally charged. The customer service are there to tell you, basically, that you are screwed, and to call this number, and to fill these form, and on and on.

WARNING: Do not allow Amscot to convince you to switch from the Amscot debit card to the new Azulos prepaid card. Azulos is NETSPEND. NETSPEND is awful. After you switch to Azulos (NetSpend), you will no longer have access to your money. You can ADD money to the card, but you cannot go to Amscot and withdraw the funds. THEN after you activate the Azulos card they will place a block and restriction on your card and tell you to call an 800 number, email them a copy of your social security card, driver's license and Utility bill. They will then **review** the documents you sent and "get back to you in 6 hours." Afterwards if they decide they accept your documents they will let you know in 3 days whether you will have access to YOUR funds.

I use my Amscot card to pay bills, since amscot is far from my house I load my card in Publix through the Western union, they have a limit of how much to deposit a week and on top of that they denied payments first because I was not loading the card in amscot, and now I called for my balance since it didn't do it automatically and they started asking me questions like why do I deposit he money in the card and take it out right away, well first of all is my money and I have to pay to load the card and also I have to pay to get the money out, so now they are investigating what I do with 20 or 30 dollars that are mine, I had a believe that this was a free country but is getting worse and worse, I feel discriminated,

My husband and I took out an installment loan from Amscot. The first payment was made in person with cash. The following day the amount due cleared our checking account, therefore a double payment was made. Since they received the payment twice we expected our loan agreement to end one pay period early, however it didn't. When we called they said there wasn't any record of a cash payment and there wasn't anything they could do. They were not helpful. When I explained that I suspected something fishy going on with one of their employees then, they said they would "look into it." I would recommend paying with a check or keeping receipts if paid in cash.

I deposited 25k on a card at the advice of employees of Amscot in 2018. The card expires in 21 and yet my card is closed as inactive. After seeing strange activity I walk in amscot with card and requested a statement and informed employees of my suspicion. All that the employee said was you are broke. Gave me a statement that indicated a bal of 3k. My card inactive. No help or concern for me and my money. I wouldn't recommend amscot to the devil.

I have been sending money and lot of them to Ivory Coast since I had this application. I was happy of the user friendly side of this app till I discovered this. I lose a lot of money sending money via this app than that just going to send it through the agency with AMSCOT. Let me explain. Recently I was going to send $1000 US to Ivory Coast currency CFA. So using the this application, for a $1000, the pay out in CFA is 506,207 CFA with $7 transfer fee. But at AMSCOT, for the same amount $1000, the pay out 546,189, which is a difference of 46,000 CFA = $90. That is a HUGE difference. I am uninstalling this app immediately because I am losing money, a lot of money. And have screenshots to prove it. Look at uploaded picture and receipts.