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They are such a shifty company.. I paid the loan back from 4 years ago. Was told I could get another cash advance at any time so I go in today and they process my info, pull out some money and then tell me they can't loan me anything because of delinquent history... I called the customer service number and the woman was rude as she could be. I asked for an explanation and I get, "You're a delinquent customer so we can't loan anything to you." I said, "Well that was from 4 years ago. How is it possible that causes an issue." False advertisement.
This company likes to call and harass people, calling their jobs all the time, calling them all the time. Won't take any partial payment after the first time. It's such crap if someone is trying to pay on what they owe. It should be showing they are trying. If you harass a person at work all this does is compromise their job then take longer for you as a company to get paid. So ridiculous company. Don't do business with them!
After spending about $1800.00 a year for approximately two years, for the convenience of cashing checks from out of state clients and not having to wait (as my bank hold funds while processing the check). I went into the Amscot located at Jacaranda and US 41 in Venice, Florida to cash a check for $5000.00. First I was told it would cost me 5% of the check's overall amount. Essentially $250.00. I asked them to call corporate or anyone capable of automoney. William an employee I have never previously encountered, placed the call. I asked for the check back when I was informed they wouldn't go lower than the 5%, this despite me being a stellar customer. I took the check and departed.
Sitting in my car the notion they were so greedy as to regularly cash checks close to the $5000.00 check @ 1% sank in and began to aggravate me. (Although those checks are payroll checks). I ventured back into the store and asked if William would call corporate and ask again if they would consider cashing the check at a more reasonable rate and to please provide me with the name of whomever he spoke to. He finally managed to speak to someone that said the best they could do was 5%. When I pressed the issue I was told that was the discount the regular rate is 10% on a trust account check. So just to be clear that's $500.00 in fees to cash a $5000.00 check.
I informed William I was willing to pay 2% which is still $100.00. The person he was speaking to on the phone asked what I was willing to negotiate to percentage wise. I again reiterated 2% and reminded them it was still $100.00 as opposed to me terminating all further financial business with Amscot. He said they didn't care. He hung up. When I asked if he got the name of the individual he spoke to he said he had and was under no obligation to give it to me. I again asked William stating I was asking a reasonable question about the name of the person so I could reference this interaction and provide a specific name and he again refused to supply me with the name. I walked out beyond frustrated and they lost a lucrative longtime loyal customer.
Amscot has been playing around with my money letting the other people charge me knowing that I only have a certain amount of money on my card and Amscot still lets other companies charge my account and leaves me in the negative. Amscot charges you to put money on the account charge a monthly and charge you in ATMs that say are free of charge. Worst experience I've ever had.
I visited the location on Memorial Boulevard in Lakeland Florida on April 4th. I paid my light bill and got a money order. I left out of the country. When I return home I received a notice of Disconnect because my light bill has not been paid. I go to Amscot to have them pull up my record of payment and no one wants to help me. They say that they have too many to go through and they can't find it. I called corporate which they are not being helpful at all. They claim that if I have the money order number they can look up my whole transaction.
Contact my landlord. I get the money order transaction number. I take it back to them. They still cannot find any record of my money order or my light bill so therefore I'm stuck paying my light bill again so instead of my hundred and 48th and now owe them $300. That is including the late fees. The people and the managers in Amscot were very rude and not helpful whatsoever raising their voice at me cursing at me. I plan to do a lawsuit of discrimination against them and I plan on taking every action to make everyone boycott Amscot in Polk County.
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Purchased a money order. Money order sent and receiver said it was lost. Went back to Amscot to cancel the original money order. Yes, I have all the proper documentation and records including the receipt. Cannot do that on site. Go through the process of the money order being canceled and reissued. Now, I find out it's going to take 30 to 60 days. Wow. So we're absolutely positive the money order was lost. Absolutely positive that the money order wasn't cashed. And yet they won't re-issue a new one for 30 to 45 days. This is just unacceptable. There's a money order out there that has been lost and not cashed and yet they will not cancel that money order immediately and reissue a new one.
I took out a payday loan and used 85$ to pay my water bill. In 3 days the payment didn't post, my water was turned off and I had to pay fees to reinstate it. I went to Amscot with my receipt and they said, "Give it the full 5 days to post and then come back if it doesn't work." I came back with the receipt again and they said it was "in process " as reported from corporate. I received a water bill recently and the payment wasn't posted. I called today and was told that nothing was showing in the system and I must have my receipt in order to get anything done. This is over 1 1/2 weeks since I started this and I cleaned out my car since, assuming all was ok. Now I'm told I'm basically screwed! I will never use their bill pay! That is very poor customer service!!
Okay... Has anyone ever been banned from "Amscot" for trying to get their own money??? I went to Amscot to pick up $1600, unfortunately the person didn't have all of my money to send at once... so, two days later I went to pick up my 1,000 (the rest of what is owed to me,) and they started asking me personal questions like, who is she to me, what is she sending the money for, why didn't she send it all at once, why is she giving me the money... all while on the phone with someone! So, after 20 minutes of waiting they tell me that they can't do it (didn't give me a reason!). Okay, I leave and come back after doing some shopping to SEND someone some money. I asked them, "Could I at least send money???" THEY TOLD ME THAT I AM BANNED AND TO NOT COME BACK!!!??? What the ** was that all about? Can SOMEONE PLEASE explain this to me??? What did "I" do wrong??? It was via Western Union.
Same day, lunch and dinner. Pressed no tip button because a cash tip was left, and was still charged a tip on my card. When customer service was called, I was told that it's their policy to place a tip on hold because they don't know if a tip was applied. I find this interesting that I receive a text about my charge before I even leave the restaurant. They are stealing until that money is returned. It was never authorized. Maybe time to change cards.
I have used Amscot occasionally in the past for various money orders apparently never over $1000. I needed one for $2130. First off the clerk barely spoke or understood English unless I spoke slowly. Really? Secondly she was in training... On my time... I had to give her my ID then she proceeded to verify all info was correct address, phone number, and even my place of employment! Now I began to feel like my privacy was being invaded. Very slow process since she was being trained. I was curious why all the questions this time, was it the amount? I asked what amount. Apparently they are NOT SUPPOSED to tell customers what their policies are!!!
The amount is $1000. I said I was just curious I'm not a criminal and that's how I felt I was being treated!!! They finally told me it would have to be 3 money orders, again because of the amount, they can only make them for up to $1000 each. Who knew!? If I had known what a pain in the ass this was going to be I simply would have deposited the cash into one of my bank accounts. I thought this would be easier going to Amscot. I questioned what do they do with the information like my occupation, etc.? No answer other than they have to put it in the computer, the computer asks these questions. I was not upset at all just curious and wanting to BE AN INFORMED CONSUMER. They do not want this. The manager came over and inserted herself unnecessarily which THEN THAT upset me because I am a nonconfrontational person, but I will ask intelligent questions. Summary, if you're smart, do NOT go to Amscot! They don't want any questions!!!
Amscot - The Money Superstore Company Information
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