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Amscot - The Money Superstore
Overall Satisfaction Rating
1.00/5
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Based on 27 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Amscot - The Money Superstore

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    28 Amscot - The Money Superstore Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: June 23, 2018

    Amscot has been playing around with my money letting the other people charge me knowing that I only have a certain amount of money on my card and Amscot still lets other companies charge my account and leaves me in the negative. Amscot charges you to put money on the account charge a monthly and charge you in ATMs that say are free of charge. Worst experience I've ever had.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 27, 2018

    I visited the location on Memorial Boulevard in Lakeland Florida on April 4th. I paid my light bill and got a money order. I left out of the country. When I return home I received a notice of Disconnect because my light bill has not been paid. I go to Amscot to have them pull up my record of payment and no one wants to help me. They say that they have too many to go through and they can't find it. I called corporate which they are not being helpful at all. They claim that if I have the money order number they can look up my whole transaction.

    Contact my landlord. I get the money order transaction number. I take it back to them. They still cannot find any record of my money order or my light bill so therefore I'm stuck paying my light bill again so instead of my hundred and 48th and now owe them $300. That is including the late fees. The people and the managers in Amscot were very rude and not helpful whatsoever raising their voice at me cursing at me. I plan to do a lawsuit of discrimination against them and I plan on taking every action to make everyone boycott Amscot in Polk County.

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    3 people found this review helpful
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    Verified Reviewer
    Original review: April 13, 2018

    Purchased a money order. Money order sent and receiver said it was lost. Went back to Amscot to cancel the original money order. Yes, I have all the proper documentation and records including the receipt. Cannot do that on site. Go through the process of the money order being canceled and reissued. Now, I find out it's going to take 30 to 60 days. Wow. So we're absolutely positive the money order was lost. Absolutely positive that the money order wasn't cashed. And yet they won't re-issue a new one for 30 to 45 days. This is just unacceptable. There's a money order out there that has been lost and not cashed and yet they will not cancel that money order immediately and reissue a new one.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 20, 2018

    I took out a payday loan and used 85$ to pay my water bill. In 3 days the payment didn't post, my water was turned off and I had to pay fees to reinstate it. I went to Amscot with my receipt and they said, "Give it the full 5 days to post and then come back if it doesn't work." I came back with the receipt again and they said it was "in process " as reported from corporate. I received a water bill recently and the payment wasn't posted. I called today and was told that nothing was showing in the system and I must have my receipt in order to get anything done. This is over 1 1/2 weeks since I started this and I cleaned out my car since, assuming all was ok. Now I'm told I'm basically screwed! I will never use their bill pay! That is very poor customer service!!

    2 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 26, 2018

    Okay... Has anyone ever been banned from "Amscot" for trying to get their own money??? I went to Amscot to pick up $1600, unfortunately the person didn't have all of my money to send at once... so, two days later I went to pick up my 1,000 (the rest of what is owed to me,) and they started asking me personal questions like, who is she to me, what is she sending the money for, why didn't she send it all at once, why is she giving me the money... all while on the phone with someone! So, after 20 minutes of waiting they tell me that they can't do it (didn't give me a reason!). Okay, I leave and come back after doing some shopping to SEND someone some money. I asked them, "Could I at least send money???" THEY TOLD ME THAT I AM BANNED AND TO NOT COME BACK!!!??? What the ** was that all about? Can SOMEONE PLEASE explain this to me??? What did "I" do wrong??? It was via Western Union.

    19 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 10, 2018

    Same day, lunch and dinner. Pressed no tip button because a cash tip was left, and was still charged a tip on my card. When customer service was called, I was told that it's their policy to place a tip on hold because they don't know if a tip was applied. I find this interesting that I receive a text about my charge before I even leave the restaurant. They are stealing until that money is returned. It was never authorized. Maybe time to change cards.

    7 people found this review helpful
    Verified Reviewer
    Original review: Feb. 3, 2018

    I have used Amscot occasionally in the past for various money orders apparently never over $1000. I needed one for $2130. First off the clerk barely spoke or understood English unless I spoke slowly. Really? Secondly she was in training... On my time... I had to give her my ID then she proceeded to verify all info was correct address, phone number, and even my place of employment! Now I began to feel like my privacy was being invaded. Very slow process since she was being trained. I was curious why all the questions this time, was it the amount? I asked what amount. Apparently they are NOT SUPPOSED to tell customers what their policies are!!!

    The amount is $1000. I said I was just curious I'm not a criminal and that's how I felt I was being treated!!! They finally told me it would have to be 3 money orders, again because of the amount, they can only make them for up to $1000 each. Who knew!? If I had known what a pain in the ass this was going to be I simply would have deposited the cash into one of my bank accounts. I thought this would be easier going to Amscot. I questioned what do they do with the information like my occupation, etc.? No answer other than they have to put it in the computer, the computer asks these questions. I was not upset at all just curious and wanting to BE AN INFORMED CONSUMER. They do not want this. The manager came over and inserted herself unnecessarily which THEN THAT upset me because I am a nonconfrontational person, but I will ask intelligent questions. Summary, if you're smart, do NOT go to Amscot! They don't want any questions!!!

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    10 people found this review helpful
    Verified Reviewer
    Original review: Jan. 21, 2018

    I received a Western Union from a family member in another state and went to Amcot to do the Western Union transaction and after filling up the paperwork I was told they couldn't do it. When I asked why the uh said because my husband owes Amscot money. I told him the Western Union is already paid by someone else and also that I did not borrow mine from them and they said doesn't matter that he can do it cause the money that was borrowed wasn't totally paid back. Unbelievable. They did it to me before when I tried to cash 2 money orders that I bought from them they wouldn't cash because my husband owes them money not me. What the heck is going on. How can they keep getting away with doing this kind of stuff to people? Why doesn't someone in authority stop them from these practices that are wrong?

    11 people found this review helpful
    Verified Reviewer
    Original review: Dec. 24, 2017

    We manage various properties in Florida. In one of our properties money orders were stolen from our lock box. From the process to stop payment at Amscot you need to get an application from Amscot, mail to the main office with another payment of $12.00. By the time they receive the information, it's days later and the money orders were changed and cashed. All that money lost. There is no reason they can't stop payment faster so this doesn't happen. Terrible company for this reason. This happened in Clearwater Florida on N. Lady Mary Dr.

    8 people found this review helpful
    Verified Reviewer
    Original review: Dec. 9, 2017

    Amscot has no problem taking your money for money orders but if you need to cash one and owe them money they will hold your money orders hostage and say that until you pay it they won't do business with you, but they have no problem doing business with you when taking your money. When you ask for money orders in any other business that's called stealing. How is it that Amscot gets away with this practice, there needs to be some kind of regulation of this company, where they are required to make that clearly stated prior to a consumer making a money order transaction. Perhaps a class action suit will do it.

    10 people found this review helpful
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    Verified Reviewer
    Original review: Sept. 29, 2017

    Why does it take 2 dummies to cash a money order? Both are telling me that it will cost $10 to cash. Questioning who sent it to me. Huh??? They got upset when I asked for it back. I told them I can deposit the $200 money order in my bank account. I guess they didn't expect that because they both hesitated... I said, "please give me my money order back." They prey on the less fortunate, it is very sad.

    23 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Aug. 17, 2017

    I am very displeased with Amscot. I have been a customer for YEARS. They have a ton of my money. It's ridiculous to put a check through KNOWING it will bounce and then charging a late fee. Things happen. And sometimes you don't have the money to pay back right away. The ONE time you don't they put the check through even though you tell them it will bounce.... they say.... "Too bad your check will bounce.... we are going to put it through anyways". You get stuck in an ENDLESS cycle of fees. Amscot makes more money that MOST businesses and they STILL make the customer pay more fees. It's PRICE GOUGING. Amscot is a good place to get a loan when you need it. But you are stuck in an endless cycle of paying HUGE fees to them. I can't get out and they keep taking my money. They will not wait even 1 extra day. They HOPE you are late so they can take more money.

    14 people found this review helpful
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    Verified Reviewer
    Original review: July 23, 2017

    The other day I got a check in the mail and it was for 35.89 and the day on the check was 1-27-17 and on the check it said you have 180 day to cash it. It was a check for a old job. I went there and the lady told me "We can't cash it. You can go to your bank and cash it." I went there to cash it. Anywho they are so expensive to cash any thing I don't know why anyone would cash anything there.

    9 people found this review helpful
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    Verified Reviewer
    Original review: May 21, 2017

    I hope a responsible response can still contain thinly veiled disparaging remarks, the sense of which can be readily ascertained by most 10-year olds, but will probably have to be explained to AMSCOT personnel. I would have given them 0 stars except it wasn't an option. Their usurious rates are only exceeded by their blatantly obvious lack of morality and common sense... probably die-hard Trump sympathizers... and their patently false advertising that should fall under the purview of some regulatory agency empowered to make them live up to the misleading ads that serve as wallpaper in their well-lit dens of iniquity.

    They advertise that they, among other types of checks also, cash personal checks. Now that seems to be a pretty straight forward, unambiguous ad statement... and it remains such right up to the time you attempt to accomplish that at a window, undoubtedly manned by an undocumented individual that presumably knows more about how to say "no" than understand their own false advertising. A... Ads not truthful. M... Monetary greed surrounds their practices. S... Sorry outfit that preys on the disadvantaged. C... Can't believe they can get away with this. O... OMG... look at and see usury in action. T... Truth in advertising just eludes us. I think they should get their name out there so anyone contemplating using their (dis)services will know to look elsewhere.

    I have been paying exorbitant fees to transfer funds via Western Union through Amscot for well over a year now. I promise I will not make that mistake again after today's refusal to honor and cash my check, drawn on my personal account valued at **. Smart move AMSCOT, smart move. I wonder if you pay for your bogus advertising with counterfeit bills? The penalty should be the same. Maybe you will eventually be tried in the court of public opinion unless the criminal court system strikes first. I will use every method at my disposal, and the platforms afforded me through social media, to influence people who are considering conducting business with you nabobs to exercise due diligence in their research leading to doing business with legitimately deserving companies.

    Sadly, it is enterprises such as AMSCOT that force the financially disadvantaged individuals deeper into the quagmire of more debt through their predatory practices. There should be open season on such tactics. Do the population at large a big favor... close these biblical money changer operations and turn the properties into thrift stores.

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    14 people found this review helpful
    Original review: March 9, 2017

    I recently visited an Amscot in my town and was very unhappy with their services. I have used them in the past and besides the ridiculous fees they charge they cashed my checks without issues. Recently I have had issues. Every time I cash a check, my mother has written on an account that we are both on they were unable to cash or give me an explanation. The funds are available and we have never passed a bad check with them but still they won't cash. Needless to say I am done with them and will make sure I make it to the bank in time from now on. They need to remove their logos that state they cash any check anytime because that isn't the case. Obviously I am not alone, and I can only hope that the horrible customer service they offer will ultimately end their business practices nationwide.

    10 people found this review helpful
    Original review: Aug. 3, 2016

    Several times I've received Western Union and gone to Amscot and returned home with no money and no believable explanation. My husband's aunt sent me two checks and they refused to cash them. From this minute on I will never do business with them. It doesn't matter which location - the employees are rude and judgemental. Done.

    17 people found this review helpful
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    Verified Reviewer
    Original review: July 28, 2016

    So, I have not gone to Amscot in 6 years because they charged me 150.00 bucks to cash a third-party check from school and I will never go back. Today I sent my son in Florida some money via Western Union. I have sent it before and there has never been a problem. Tonight they gave him trouble. I called the Amscot customer services line and they said he should be able to get the money but call back when the clearing office is open. So this went round and round for hours. I called the girl named Lafawn that works at the counter. She was new and did not know my son like the other girl that is usually there. I told my son to never go to Amscot again. They are money hungry and could care less about their customers. My son will wait until the morning and pick it up from Western Union.

    11 people found this review helpful
    Verified Reviewer
    Original review: June 8, 2016

    I've written checks at Amscot many times... according to THEIR CONTRACT I HAD 30 days to repay. Check written on the 8th. Amscot cashed my check on the SEVENTH causing me a $37 fee. I will make a $280 deposit on the 8th. I want my $37 back and never do business with them again. Images can follow after Thursday, June 9th.

    22 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 9, 2016

    I called Amscot located at 87 and West Flagler. Spoke to Marian. She gave me details of what documents I needed to bring to the store. Not once she told me if I had another cash advance open. Also she never mentioned to bring the statement from the bank 30 days old. It was May 8 when I went to Amscot. When I got there she said the statement from the bank was from April, so I left. Didn't want to argue.

    Came home and took the print from My bank statements, because I did not received May yet. Once again I went back the manager in charge on May 8. Took my driver's license, the check, I filled out the application. He called my home to verified the phone was correct, he called person listed as friend, he put everything in the computer, then came to me and told me it was not approved because I had an open account online with another cash advance and that in the state of Florida was allowed only one open. He had me in there for two hours. I requested to have all signed papers. He refused to give it to me.

    He said he was not allowed to get me back with the application I had filed. I told him I was never coming back to that place. He refused to give me the application forms. He had all my information, I wonder what did he had in mind to do if I told him I was not going to use Amscot services ever again. I worry there is a lot of scam. The guy and Mariana were arrogant, and they were hiding something. They are not professionals, they were very unprofessional. Why do they keep my application in file. The manager had a face of a crook. I want my original application back. I'm writing to the better business Bureau and to Corporate. AMSCOT LOCATED AT WEST FLAGLER 199 W flagler and 84 zip code 33144, phone # is 507-9245.

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    17 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Jan. 31, 2016

    I'm a long time customer since they open their first stores in Kissimmee. I had been going every month to them. Today I had to go but because I couldn't print the bank statement they needed, I had to email them a screenshot. My cell was disconnected so I couldn't do it. I needed the money asap so I paid my cell and brought my acct overdraft by $43. I didn't worry because I was going to pay it right away. They denied my loan because was O.D. I explained but they didn't care. They told me to wait 3 days or bring the acct positive and I did by using the money I had for gas but they still say "no". I always paid on time. Never missed a month. They made thousands of $$ with me and they decline to help me even if I did what they told me to do. Now I have no $$ for gas, can't go to work tomorrow, thanks to them. They just lost this faithful customer. Not only me but lost my husband too. Use my cell number to find me.

    14 people found this review helpful
    Original review: Nov. 2, 2015

    Not only are they crooks but their customer service sucks. I spoke to a Ryan who claimed he was a call center manager located in Tampa Florida. I had an issue with my Amscot card. He refused to help me and when I asked to speak to someone above him he told me I could keep calling back because no one was there. I asked for his supervisor name. Believe me I will be reporting him.

    12 people found this review helpful
    Verified Reviewer
    Original review: Aug. 11, 2015

    Got a money order and come to find out the company in which I got the money order for stated they didn't accept money orders. So when I called Amscot in Tampa Florida they stated "just bring it in and it's free". So I arrive. I wait 45 minutes with only two employees and one customer. They didn't even acknowledge my presence. So finally I take it up to the window and they state "it will be $7 to get your money back." I said "that is not what was told over the phone", they wanted to argue with me. I then started to get irritated. And just walked out not only because they were rude but because they wasted almost a hr of my life and I was late to a appt that I had to be at. Needless to say I'm taking my business elsewhere.

    16 people found this review helpful
    Verified Reviewer
    Original review: May 30, 2015

    I just create this account to complain about this company of ** who made me lose 1 and half hour of my time not even in a loan or something like that. I just needed to send money by Western Union. But this inept worker couldn't find out how to make a money transfer from this company. And no happy with that start making me question about where is my money coming from and how do I do to get it like WTFFF. As fast as 5 mins - that's the time I usually spend in any other Western Union with no question just with my ID. Please everybody don't waste your time in this inexperienced and poor company. Sorry but it sucks. It was in Miami - little Havana Amscot cashier **.

    14 people found this review helpful
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    Verified Reviewer
    Original review: May 13, 2015

    After being told repeatedly they had wrong number, they continued to call!! We have been customers at a different address many years. Employees should be trained to check numbers before they call & never call again after being told it is wrong number!

    9 people found this review helpful
    Verified Reviewer
    Original review: Nov. 11, 2013

    Our company hired someone to complete a job installing tile. The employee was paid in advance for work that would be done over the weekend. Come to find out, the employee took off without completing the job. We immediately put a stop payment on the check, and paid the fee. In the meantime he cashed the check at an Amscot and was given the full amount of $1400. Since the check was rejected when deposited by Amscot due to the stop payment, they came after us for the money, along with their ridiculous return check fees. We had an attorney review our case, but they are protected as a third party agency. So we had to pay Amscot for their stupid mistake. My argument is that they should verify all checks prior to cashing them by making a quick phone call to the check writer. I made this point to them, but their response was that they don't have to because it's not their policy. They are getting rich with their cheesy commercials promising to cash any and all checks, and they get away with it by coming after the check writer. We need to get the word out so this comes to a stop. They are scam artists!!

    43 people found this review helpful
    Verified Reviewer
    Original review: Sept. 4, 2013

    Received a letter in the mail from Amscot, because they gave someone that I hired cash. Unfortunately, he did not finish the job and took the check from an employee and never returned any of our calls because he knows he did not fix the ice maker which he was paid to fix. So, we stopped payment on the check and Amscot paid him for the cancelled check and is holding us accountable for that now that they realize it's cancelled. This is a horrible company to rob the victim... this is happening to a lot of people and essentially Amscot is making their money from people that are in the wrong and cashing checks fraudulently. They will get sued eventually and I'm sure there will be a class action suit against them at some point. Avoid these places at all cost.

    31 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2012

    I paid a person for yard work with a check. This person came to my yard and asked if he could do yard work for me. It was a Sunday. He showed me everything he would do, and asked for $75. I refused to pay this much, and we agreed on $50. I supplied bags of leaves a new roll and food, and a gallon of water. Then, I had to leave. He had worked some already. I said I would bring the money when I come back. He convinced me to give him a check. I gave him some cash as a tip. He looked poor and these are bad times. Now, I came back about 1 and 1/2 hours later, and he had cut my bushes in the front, and half filled one bag with weeds, but nothing else was done. Also, half of my $10 roll of leave bags had disappeared with food and drink, but that was fine. I was upset, and thought that the tip of $10 was enough for the work done, and stopped payment on the check.

    In the middle of the week, I received a letter from my Credit Union, charging me $15 for stopping payment. I wasn't happy, but thought that was enough payment for my stupidity. Then, a day or two later, I received a phone call from Amscot telling me that they cashed the check, and had to give the money to my bank, and that I was now responsible to give them $50 back. I told them to go after the person that cashed the check, and that it was not my responsibility. After that, I received a letter in the mail from Amscot, asking me to pay $50 and $25 canceled check fee. I have not paid anything, and refused to talk to them, unless they have good news and receive the money from the person that cashed the check. If they cash checks without keeping a record of the person, then they should be liable, if they lose money because of a canceled check. What are my rights in this?

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    29 people found this review helpful
    Original review: June 19, 2010

    I paid FPL total bill of $72.58 on 6/12/10 at 9:12 am at the above business address of complaint. As of 6/18/10, payment still was not received by FPL. I called Amscot over the telephone and they told me that FPL's transmitters to receive money were down. That was a lie. I called FPL and spoke to Ms. **, a supervisor, and she verified the Amscot statement was untrue. Amscot has brochures they hand out to customers listing FPL as one the clients they receive payment for. I was told by FPL that Amscot is not one of their certified representatives. They have been depositing my money in their account and sending them a 3rd party check for my payments from their account. She suggested I ask for my money back from Amscot. Karen who helped me at the Rockledge Office gave me their main office number upon my request.

    I spoke to Joyce, who referred me to Meagan who stated the problem was from their own transmitter and many other of their customers had the same thing happen to them, but she re-transmitted the payment for my FPL payment on 6/17/10 to FPL. This was our last conversation of 6/18/10, whereby I did request for my money back, but Meagan said they (Amscot) could not to this. Then she said the money should get there from one to three days. I would have a disconnect notice by then including a request from FPL for additional deposit, plus late charges are already started for my next bill. Meagan did not know, but I had already spoken to FPL that morning of 6/18/10, so I already knew that no transmission for their company was received from Amscot. She told me to have a good day, but I told her I wasn't having one.I am being treated for cancer, and I have a family member just diagnosed as well. I have a senior plan with FPL that I can possibly lose arrangements with because of Amscot. My family is losing gas and time. And I am emotionally and physically distressed which is not good for my health.

    Karen was very nice and kept apologizing for what happened, but I told her I just want this situation to be resolved a soon as possible since I am a senior and do not have money for extra spending. I told them they make me feel they are juggling me around. I want they to pay for any penalties because of this matter, like deposit, late charges, or damages to loss of food, etc. if my lights are shut off. I pray this doesn't happen. I prefer them just taking care of this before it is too late. I just received $14.82 CR for an offset given to me by FPL to all its customer. I have paid my bill on time in the past. Possible consequences, additional larger deposit. My credit history with FPL can change for the bad, no fault of my own. Economically, it could cause me to own hundreds of dollars and additional cause, and I have much pain, not sleep.

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    25 people found this review helpful

    Amscot - The Money Superstore Company Information

    Company Name:
    Amscot
    Website:
    www.amscot.com

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