Consumer Complaints and Reviews
I recently visited an Amscot in my town and was very unhappy with their services. I have used them in the past and besides the ridiculous fees they charge they cashed my checks without issues. Recently I have had issues. Every time I cash a check, my mother has written on an account that we are both on they were unable to cash or give me an explanation. The funds are available and we have never passed a bad check with them but still they won't cash. Needless to say I am done with them and will make sure I make it to the bank in time from now on. They need to remove their logos that state they cash any check anytime because that isn't the case. Obviously I am not alone, and I can only hope that the horrible customer service they offer will ultimately end their business practices nationwide.
Several times I've received Western Union and gone to Amscot and returned home with no money and no believable explanation. My husband's aunt sent me two checks and they refused to cash them. From this minute on I will never do business with them. It doesn't matter which location - the employees are rude and judgemental. Done.
So, I have not gone to Amscot in 6 years because they charged me 150.00 bucks to cash a third-party check from school and I will never go back. Today I sent my son in Florida some money via Western Union. I have sent it before and there has never been a problem. Tonight they gave him trouble. I called the Amscot customer services line and they said he should be able to get the money but call back when the clearing office is open. So this went round and round for hours. I called the girl named Lafawn that works at the counter. She was new and did not know my son like the other girl that is usually there. I told my son to never go to Amscot again. They are money hungry and could care less about their customers. My son will wait until the morning and pick it up from Western Union.
I've written checks at Amscot many times... according to THEIR CONTRACT I HAD 30 days to repay. Check written on the 8th. Amscot cashed my check on the SEVENTH causing me a $37 fee. I will make a $280 deposit on the 8th. I want my $37 back and never do business with them again. Images can follow after Thursday, June 9th.
I called Amscot located at 87 and West Flagler. Spoke to Marian. She gave me details of what documents I needed to bring to the store. Not once she told me if I had another cash advance open. Also she never mentioned to bring the statement from the bank 30 days old. It was May 8 when I went to Amscot. When I got there she said the statement from the bank was from April, so I left. Didn't want to argue.
Came home and took the print from My bank statements, because I did not received May yet. Once again I went back the manager in charge on May 8. Took my driver's license, the check, I filled out the application. He called my home to verified the phone was correct, he called person listed as friend, he put everything in the computer, then came to me and told me it was not approved because I had an open account online with another cash advance and that in the state of Florida was allowed only one open. He had me in there for two hours. I requested to have all signed papers. He refused to give it to me.
He said he was not allowed to get me back with the application I had filed. I told him I was never coming back to that place. He refused to give me the application forms. He had all my information, I wonder what did he had in mind to do if I told him I was not going to use Amscot services ever again. I worry there is a lot of scam. The guy and Mariana were arrogant, and they were hiding something. They are not professionals, they were very unprofessional. Why do they keep my application in file. The manager had a face of a crook. I want my original application back. I'm writing to the better business Bureau and to Corporate. AMSCOT LOCATED AT WEST FLAGLER 199 W flagler and 84 zip code 33144, phone # is 507-9245.
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I'm a long time customer since they open their first stores in Kissimmee. I had been going every month to them. Today I had to go but because I couldn't print the bank statement they needed, I had to email them a screenshot. My cell was disconnected so I couldn't do it. I needed the money asap so I paid my cell and brought my acct overdraft by $43. I didn't worry because I was going to pay it right away. They denied my loan because was O.D. I explained but they didn't care. They told me to wait 3 days or bring the acct positive and I did by using the money I had for gas but they still say "no". I always paid on time. Never missed a month. They made thousands of $$ with me and they decline to help me even if I did what they told me to do. Now I have no $$ for gas, can't go to work tomorrow, thanks to them. They just lost this faithful customer. Not only me but lost my husband too. Use my cell number to find me.
Not only are they crooks but their customer service sucks. I spoke to a Ryan who claimed he was a call center manager located in Tampa Florida. I had an issue with my Amscot card. He refused to help me and when I asked to speak to someone above him he told me I could keep calling back because no one was there. I asked for his supervisor name. Believe me I will be reporting him.
Got a money order and come to find out the company in which I got the money order for stated they didn't accept money orders. So when I called Amscot in Tampa Florida they stated "just bring it in and it's free". So I arrive. I wait 45 minutes with only two employees and one customer. They didn't even acknowledge my presence. So finally I take it up to the window and they state "it will be $7 to get your money back." I said "that is not what was told over the phone", they wanted to argue with me. I then started to get irritated. And just walked out not only because they were rude but because they wasted almost a hr of my life and I was late to a appt that I had to be at. Needless to say I'm taking my business elsewhere.
I just create this account to complain about this company of ** who made me lose 1 and half hour of my time not even in a loan or something like that. I just needed to send money by Western Union. But this inept worker couldn't find out how to make a money transfer from this company. And no happy with that start making me question about where is my money coming from and how do I do to get it like WTFFF. As fast as 5 mins - that's the time I usually spend in any other Western Union with no question just with my ID. Please everybody don't waste your time in this inexperienced and poor company. Sorry but it sucks. It was in Miami - little Havana Amscot cashier **.
After being told repeatedly they had wrong number, they continued to call!! We have been customers at a different address many years. Employees should be trained to check numbers before they call & never call again after being told it is wrong number!
Our company hired someone to complete a job installing tile. The employee was paid in advance for work that would be done over the weekend. Come to find out, the employee took off without completing the job. We immediately put a stop payment on the check, and paid the fee. In the meantime he cashed the check at an Amscot and was given the full amount of $1400. Since the check was rejected when deposited by Amscot due to the stop payment, they came after us for the money, along with their ridiculous return check fees. We had an attorney review our case, but they are protected as a third party agency. So we had to pay Amscot for their stupid mistake. My argument is that they should verify all checks prior to cashing them by making a quick phone call to the check writer. I made this point to them, but their response was that they don't have to because it's not their policy. They are getting rich with their cheesy commercials promising to cash any and all checks, and they get away with it by coming after the check writer. We need to get the word out so this comes to a stop. They are scam artists!!
Received a letter in the mail from Amscot, because they gave someone that I hired cash. Unfortunately, he did not finish the job and took the check from an employee and never returned any of our calls because he knows he did not fix the ice maker which he was paid to fix. So, we stopped payment on the check and Amscot paid him for the cancelled check and is holding us accountable for that now that they realize it's cancelled. This is a horrible company to rob the victim... this is happening to a lot of people and essentially Amscot is making their money from people that are in the wrong and cashing checks fraudulently. They will get sued eventually and I'm sure there will be a class action suit against them at some point. Avoid these places at all cost.
I paid a person for yard work with a check. This person came to my yard and asked if he could do yard work for me. It was a Sunday. He showed me everything he would do, and asked for $75. I refused to pay this much, and we agreed on $50. I supplied bags of leaves a new roll and food, and a gallon of water. Then, I had to leave. He had worked some already. I said I would bring the money when I come back. He convinced me to give him a check. I gave him some cash as a tip. He looked poor and these are bad times. Now, I came back about 1 and 1/2 hours later, and he had cut my bushes in the front, and half filled one bag with weeds, but nothing else was done. Also, half of my $10 roll of leave bags had disappeared with food and drink, but that was fine. I was upset, and thought that the tip of $10 was enough for the work done, and stopped payment on the check.
In the middle of the week, I received a letter from my Credit Union, charging me $15 for stopping payment. I wasn't happy, but thought that was enough payment for my stupidity. Then, a day or two later, I received a phone call from Amscot telling me that they cashed the check, and had to give the money to my bank, and that I was now responsible to give them $50 back. I told them to go after the person that cashed the check, and that it was not my responsibility. After that, I received a letter in the mail from Amscot, asking me to pay $50 and $25 canceled check fee. I have not paid anything, and refused to talk to them, unless they have good news and receive the money from the person that cashed the check. If they cash checks without keeping a record of the person, then they should be liable, if they lose money because of a canceled check. What are my rights in this?
I paid FPL total bill of $72.58 on 6/12/10 at 9:12 am at the above business address of complaint. As of 6/18/10, payment still was not received by FPL. I called Amscot over the telephone and they told me that FPL's transmitters to receive money were down. That was a lie. I called FPL and spoke to Ms. **, a supervisor, and she verified the Amscot statement was untrue. Amscot has brochures they hand out to customers listing FPL as one the clients they receive payment for. I was told by FPL that Amscot is not one of their certified representatives. They have been depositing my money in their account and sending them a 3rd party check for my payments from their account. She suggested I ask for my money back from Amscot. Karen who helped me at the Rockledge Office gave me their main office number upon my request.
I spoke to Joyce, who referred me to Meagan who stated the problem was from their own transmitter and many other of their customers had the same thing happen to them, but she re-transmitted the payment for my FPL payment on 6/17/10 to FPL. This was our last conversation of 6/18/10, whereby I did request for my money back, but Meagan said they (Amscot) could not to this. Then she said the money should get there from one to three days. I would have a disconnect notice by then including a request from FPL for additional deposit, plus late charges are already started for my next bill. Meagan did not know, but I had already spoken to FPL that morning of 6/18/10, so I already knew that no transmission for their company was received from Amscot. She told me to have a good day, but I told her I wasn't having one.I am being treated for cancer, and I have a family member just diagnosed as well. I have a senior plan with FPL that I can possibly lose arrangements with because of Amscot. My family is losing gas and time. And I am emotionally and physically distressed which is not good for my health.
Karen was very nice and kept apologizing for what happened, but I told her I just want this situation to be resolved a soon as possible since I am a senior and do not have money for extra spending. I told them they make me feel they are juggling me around. I want they to pay for any penalties because of this matter, like deposit, late charges, or damages to loss of food, etc. if my lights are shut off. I pray this doesn't happen. I prefer them just taking care of this before it is too late. I just received $14.82 CR for an offset given to me by FPL to all its customer. I have paid my bill on time in the past. Possible consequences, additional larger deposit. My credit history with FPL can change for the bad, no fault of my own. Economically, it could cause me to own hundreds of dollars and additional cause, and I have much pain, not sleep.
Amscot - The Money Superstore Company Profile
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