About Amscot - The Money Superstore
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Purchased a money order. Money order sent and receiver said it was lost. Went back to Amscot to cancel the original money order. Yes, I have all the proper documentation and records including the receipt. Cannot do that on site. Go through the process of the money order being canceled and reissued. Now, I find out it's going to take 30 to 60 days. Wow. So we're absolutely positive the money order was lost. Absolutely positive that the money order wasn't cashed. And yet they won't re-issue a new one for 30 to 45 days. This is just unacceptable. There's a money order out there that has been lost and not cashed and yet they will not cancel that money order immediately and reissue a new one.
I took out a payday loan and used 85$ to pay my water bill. In 3 days the payment didn't post, my water was turned off and I had to pay fees to reinstate it. I went to Amscot with my receipt and they said, "Give it the full 5 days to post and then come back if it doesn't work." I came back with the receipt again and they said it was "in process " as reported from corporate. I received a water bill recently and the payment wasn't posted. I called today and was told that nothing was showing in the system and I must have my receipt in order to get anything done. This is over 1 1/2 weeks since I started this and I cleaned out my car since, assuming all was ok. Now I'm told I'm basically screwed! I will never use their bill pay! That is very poor customer service!!
Okay... Has anyone ever been banned from "Amscot" for trying to get their own money??? I went to Amscot to pick up $1600, unfortunately the person didn't have all of my money to send at once... so, two days later I went to pick up my 1,000 (the rest of what is owed to me,) and they started asking me personal questions like, who is she to me, what is she sending the money for, why didn't she send it all at once, why is she giving me the money... all while on the phone with someone! So, after 20 minutes of waiting they tell me that they can't do it (didn't give me a reason!). Okay, I leave and come back after doing some shopping to SEND someone some money. I asked them, "Could I at least send money???" THEY TOLD ME THAT I AM BANNED AND TO NOT COME BACK!!!??? What the ** was that all about? Can SOMEONE PLEASE explain this to me??? What did "I" do wrong??? It was via Western Union.
Same day, lunch and dinner. Pressed no tip button because a cash tip was left, and was still charged a tip on my card. When customer service was called, I was told that it's their policy to place a tip on hold because they don't know if a tip was applied. I find this interesting that I receive a text about my charge before I even leave the restaurant. They are stealing until that money is returned. It was never authorized. Maybe time to change cards.
I have used Amscot occasionally in the past for various money orders apparently never over $1000. I needed one for $2130. First off the clerk barely spoke or understood English unless I spoke slowly. Really? Secondly she was in training... On my time... I had to give her my ID then she proceeded to verify all info was correct address, phone number, and even my place of employment! Now I began to feel like my privacy was being invaded. Very slow process since she was being trained. I was curious why all the questions this time, was it the amount? I asked what amount. Apparently they are NOT SUPPOSED to tell customers what their policies are!!!
The amount is $1000. I said I was just curious I'm not a criminal and that's how I felt I was being treated!!! They finally told me it would have to be 3 money orders, again because of the amount, they can only make them for up to $1000 each. Who knew!? If I had known what a pain in the ass this was going to be I simply would have deposited the cash into one of my bank accounts. I thought this would be easier going to Amscot. I questioned what do they do with the information like my occupation, etc.? No answer other than they have to put it in the computer, the computer asks these questions. I was not upset at all just curious and wanting to BE AN INFORMED CONSUMER. They do not want this. The manager came over and inserted herself unnecessarily which THEN THAT upset me because I am a nonconfrontational person, but I will ask intelligent questions. Summary, if you're smart, do NOT go to Amscot! They don't want any questions!!!
I received a Western Union from a family member in another state and went to Amcot to do the Western Union transaction and after filling up the paperwork I was told they couldn't do it. When I asked why the uh said because my husband owes Amscot money. I told him the Western Union is already paid by someone else and also that I did not borrow mine from them and they said doesn't matter that he can do it cause the money that was borrowed wasn't totally paid back. Unbelievable. They did it to me before when I tried to cash 2 money orders that I bought from them they wouldn't cash because my husband owes them money not me. What the heck is going on. How can they keep getting away with doing this kind of stuff to people? Why doesn't someone in authority stop them from these practices that are wrong?
We manage various properties in Florida. In one of our properties money orders were stolen from our lock box. From the process to stop payment at Amscot you need to get an application from Amscot, mail to the main office with another payment of $12.00. By the time they receive the information, it's days later and the money orders were changed and cashed. All that money lost. There is no reason they can't stop payment faster so this doesn't happen. Terrible company for this reason. This happened in Clearwater Florida on N. Lady Mary Dr.
Amscot has no problem taking your money for money orders but if you need to cash one and owe them money they will hold your money orders hostage and say that until you pay it they won't do business with you, but they have no problem doing business with you when taking your money. When you ask for money orders in any other business that's called stealing. How is it that Amscot gets away with this practice, there needs to be some kind of regulation of this company, where they are required to make that clearly stated prior to a consumer making a money order transaction. Perhaps a class action suit will do it.
Why does it take 2 dummies to cash a money order? Both are telling me that it will cost $10 to cash. Questioning who sent it to me. Huh??? They got upset when I asked for it back. I told them I can deposit the $200 money order in my bank account. I guess they didn't expect that because they both hesitated... I said, "please give me my money order back." They prey on the less fortunate, it is very sad.
I am very displeased with Amscot. I have been a customer for YEARS. They have a ton of my money. It's ridiculous to put a check through KNOWING it will bounce and then charging a late fee. Things happen. And sometimes you don't have the money to pay back right away. The ONE time you don't they put the check through even though you tell them it will bounce.... they say.... "Too bad your check will bounce.... we are going to put it through anyways". You get stuck in an ENDLESS cycle of fees. Amscot makes more money that MOST businesses and they STILL make the customer pay more fees. It's PRICE GOUGING. Amscot is a good place to get a loan when you need it. But you are stuck in an endless cycle of paying HUGE fees to them. I can't get out and they keep taking my money. They will not wait even 1 extra day. They HOPE you are late so they can take more money.
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