Consumer Complaints and Reviews
I took a payday loan out and the employee typed the wrong "due date" into the contract, which made the loan due the day before I was even paid. Their error costed me $215 extra dollars. My pay stub is proof of the date that should have been entered. She wouldn't fix the mistake, they took the extra $215 out of my bank account. I also read reviews online where I am not the only one they made this "supposed" mistake with. I believe they are doing this deliberately to rip customers off.
I have been a customer with this same company for 5 years and never had a problem until now. The person that made this mistake was Sharon and this is the same person who claims to be the manager and was unable to fix the mistake and left me high and dry. Please contact me to join me in this case. I have called the district manager and left a message and of course the coward would not return my calls. Justice will be served! I will not stop until this place refunds the money they stole from me!
When I called the office on 3/4/17 to ask for an extension of my loan payment until 3/20/17 I was told that was o.k. On 3/7/17 an overdraft appeared on my checking account showing the payment of $288.37 was deducted from my checking, leaving me $75.78 overdrawn. I called Allied locally and was told to call 1-844-220-2548. It was a wrong number. I called back and was put on voice mail. I was told earlier that the woman who gave me the extension on 3/4/17 was to have advised me that the deduction would be made by corporate. Why?
My Loan Agreement states I have 15 days for the account to be "late." Then a $15 would be applied. My $288.37 payment was taken on 3/3/17, the due date. It was not late. Now a $35 charge has been added for a returned check charge for the payment, and I am without funds until 3/20/17. I cannot get my medications scheduled for today. My experience before today was fine, but this is life-threatening (being without my meds). Heather seems ethical, yet why hasn't she returned my call... with the correct Corporate #, or with a resolution of this gross error?
Previously we went in for a payoff of our third loan with this branch. We spoke with Brandy. She processed our funds and said she could not process as a payoff because we had a payment coming in. She could only process our money as payments. We stated we wanted a payoff, hence is why we called in for a payoff amount earlier. Brandy said she would need to have the manager fix it, as she was not able to. We waited, we called, we went by twice, approx 2 months have passed. They did fix the issue. They still are drawing funds from my account. When I was finally able to speak with a lady name Chuie that identified herself as the manager refused to fix issue and said, "we can go outside and handle this." Which is a threat of harm to my person.
Allied cash advance 5000 nine mile road Richmond VA location where I decided to go to apply for my loan. Female clerk treated me like a nobody and was biased. I think I was denied purposely because the store was closing soon and she didn't want to do the paperwork and was rushed out. Better customer service training, patience and understanding would do her some good.
I visited the Allied Cash Advance store on airline in Metairie and was treated most inappropriately. The lady at the counter had no respect for me or my needs. She was very polite to the ** CUSTOMER in the store with me today. I was in turn treated like a ** stain on her carpet. She greeted the ** CUSTOMER with "yes maam, good evening, and have a nice day." I was not so fortunate. I was rushed and was a victim of rude eye rolling and verbal down talking. I sat in the store for 30 min only to be denied service. I'll never go to this store again. ** her and Allied. Sell out ** bitch. Sincerely screwed.
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I was a customer at this Allied Cash Advance, for a year, in Benson AZ. During that time, BRANDY, who was, the mgr. there, lied to me on several occasions about things like, at the beginning of my contract, she told me I could call to make a payment over the phone using my VISA CARD. I would be in the immediate area sometimes when payment was due and go in to pay her, and all of the sudden, they wouldn't take my debit card, but I was told, I had to pay CASH. So, every month I would drive, 6 miles, on my due date to pay, in cash.
Then, once, I was in town, and just went and got a money order, so I could just go in and drop it at the counter. Well, KYLE, the assistant there was on the phone, he saw me standing there and ignored me, for like 5 minutes, so, because I was in a hurry to get my husband home, he's a veteran, and just had a procedure at the VA in Tucson, an hour away, I just put the money order, on the counter, in front of Kyle.
After I had left the store, and was like, 2 miles away, my cellphone rings. It's Kyle. He tells me, that the money order isn't enough to cover my payment. It's 25 cents, short, and I need to come back in, retrieve the money order, take it back, and purchase another. I was mad, so I took, a quarter from my purse, laid it on the counter, and, told him, he was paid. After that incident, Brandy, the mgr. was rude to me. Every time I went in there, always playing GAMES, with me, changing policies, rules, making me jump through hoops. Once, I called her and told her I would be 2 days late with my payment. She told me, not to worry, I actually had 5 days, before, a 15.00 late fee would be added. Well, I got charged 15.00... and this happened, twice to me. Then when I went in and had to renew my contract, she asked me for a blank check. Said it was a NEW POLICY.
Then when my next payment was due, I was late getting to the store before it closed. I missed it by like 10 mins. She went ahead, that day, prior to me getting there and did an auto debit to my account. I never gave permission for that, nor was it ever told to me it would happen. Finally this little tidbit. I moved from AZ. to New Mexico, in April, 2016. I spoke in person to Brandy about this. She assured me it was ok for me to go, no she didn't need my forwarding address, and yes there was 2, Allieds there in Las Cruces, where I could make my payments. Well. No there's NO, Allieds here, at all any more, so I had to call THOSE people, in Benson, for 3 months to take my payment, over the phone using MY VISA. Amazing. Now, I can do that. Policy change I guess!!!
About July, 1st, I called Kyle, at the Allied in Benson AZ. I had called him a few days earlier, and arranged to make my payment on the 1st. He agreed to it, but was extremely rude. He said he would do it, only this one time??? After, that call I asked him what my pay off balance was. I decided to make a way to pay this off on the first of July. I call Allied, right at their opening time on the first. No one answered the phone. I got put through to an answering machine, so, I tried, 3 times, at about 10 mins apart, same issue. The 4th time I called, I left a message, and told Kyle, whom I was, and that I was concerned because we had an arrangement that day for my payment to be made, and how was I to do this if NO ONE'S THERE???
I then waited, and made 2 more calls, about 15 mins apart, still, only got a voice mail message. I sat, frustrated, and then it occurred to me what I had seen them do there before to other customers. They were screening my call, and, ignoring me. So, I lucky enough had anothercell phone with an ARIZONA number on it still, and I called Kyle from that phone. He picked up, right away. He was very surprised when I told him who it was. I paid off my entire contract that minute, and asked him was he going to mail me the receipt and final paperwork to show I was done. He said "Of course", asked me, again, for my new address. As of this date, I haven't received anything from that Allied in Benson, AZ... but lucky for me, I have a BANK STATEMENT showing the date of the transaction. DON'T!!! deal with this company. They aren't good people, and sure don't appreciate good ones either.
I and my husband walked in Cash Advance on 3822 Jefferson Davis Highway Fredericksburg, VA to get a cash loan when the store manager is speaking to another customer bragging about how she got two lesbian fired from their job because she didn't want their kind working near her. This is the store manager who said this then another employee which was a white lady who said "** don't deserve to work or live in VA. I reported this to the corporate. They reported to the property owner. She said she don't like ** either." I was so disgusted me and my husband and several other people walked out. I started a petition of some of the people who heard this. That is so disgusting I'm getting in touch with NAACP.
I have been a customer with this company for many years. It helps when you are short on cash and you can get it when you need it. After years of dealing with them and working on my job for many years, at times I would go to them when in need of a payday loan. They introduced me to a new type of loan called a choice loan. I was interested. I borrowed $2500 which was nice. I paid some bills and even bought Christmas gifts, so as time passed I was able to qualify to refinance. So I borrowed again but just a little more. My payment increased, but I always made my payments on time.
So this year my job's organization changed our pay periods. Now my payment will be late and interest will accrue. They told me that they can not change the pay date, nothing they can do once signed papers and now I'm stuck with this. At least I thought they would work with me on this situation. My other financial institutions did so that my payment would be on time. And now they will send my check for payment anyway, may cause an overdraft and the interest may accrue on the loan. I have other payment to make with other loans, at least they work with you where you won't be late on your payments.
I received a call from this company's debt collector stating I had an account. I asked for more information and was not given this information. I googled the name of this company in my area and there is not one. I have no idea what is going on but after reading these reviews on the same company, I am very worried my identity has been stolen once again.
Payment due and asked for extension. Payment was sent through my bank unbeknownst to me. Filed complaint, talked to local office and also called manager. Very rude. No help at all. My bad for dealing with them no matter how desperate.
By far the rudest, most racist company I have ever dealt with. I will be in contact with the BBB asap. This company is a con artist stealing information and using it for marketing!!!
I have a loan with Allied. I made a double payment intentionally so that I could skip the next payment. On date next payment would have been due they took the payment out of my bank and didn't call me to let me know. My bank now overdrawn. I spoke with them on a Saturday and was told would be fixed on Monday...didn't happen. Spoke with them on Monday...said would be Tuesday...didn't happen. Wednesday in office with district manager, said would need to go through corporate office. Not sure how long will take. I was lied to 5 times, saying would be taken care of. Is now Thursday...still waiting. Very bad customer service. Getting loan different company to pay off Allied. Do not do business with them is my advice.
I took out a title loan in 2009. I fell on bad times so I couldn't pay it back on time. The car is gone now. Years later some lady is calling me saying I'm going to jail for fraud and other serious charges. I got 500 dollars and now they are trying to get money from me through a Green Dot card or they said I was going to jail. I'm really pissed. Don't know what to do. Help please.
I had taken out a payday loan over 10 years ago and after I had to close my checking account (due to fraud) I went to my local office to try to set up payment arrangements for the money owed. They refused to work with me and wanted payment in full including additional fees. I was unable to come up with the full amount due to health hardship. I attempted to make arrangements with their main office as well. No luck. Now today 10 years later, my father, mother, brother and daughter received phone calls of a very threatening nature; all had the impression that they were speaking with a law enforcement agent who claimed to be looking for me regarding "multiple fraud charges" filed against me.
My mother was told that I have a "long rap sheet" (I have NEVER been convicted of any crime) and that this investigator was "coming to pick me up". My mother was in a panic and her blood pressure went sky-high. She truly believed I was going to be arrested for something and that I had been leading some criminal life that she didn't know about! (I was a supervisor at a bank for 8 years before becoming disabled!)
When I called and spoke to Jennifer at the number provided she claimed that fraud charges were being filed and all the other bad check charges would be filed concurrently. I explained I wanted to clear the matter up. When I asked what other check charges she was referring to she gave a spiteful laugh and said I knew exactly what she meant. Well since I had never written any bad checks I told her no I didn't know what she was referring to and asked her to tell me. She got very defensive and said she wasn't going to play this game with me. I explained I wasn't playing any game only asking her to clarify the statement that SHE made. (I was getting irritated by this time but still maintaining professionalism.) At this point she started yelling at me that she was sending the investigator to my mother's home and ending the call. She then hung up on me.
She then sent an email to the investigator that said I refused to cooperate! I finally spoke to the investigator who gave me the info on my "rap sheet". He claimed I had bad check charges in Texas in the year 2000. I guess these are the charges that would be run concurrently.... I called and found out that there had been a traffic ticket from Texas that had not been paid. Really? This company is committing fraud! I don't think they can legally disclose my REAL business to a third party let alone the blatant lies they were telling about me. I paid them their money but they haven't heard the last of me!
So a guy calls my wife talking about they need to speak with me about a loan that wasn't repaid 2 years ago. If I didn't contact them by 2:00 pm, 7/24/14, they would start garnishment proceeding against me. I contacted them and told them I never took out a loan for $200.00 (so they have false info). The minimum I took out was $300.00 and they had my bank information and deducted all the monies out my account which was over $700.00+. So I told him to continue with the procedures and I will see them in court. I have never received any paper saying that I owe anything. These Guys!!!! SMH
I took out a $200 loan in 2006...it ended up in collections. I paid it off to Barron, Gibson & Phillips, a law firm in Charlotte, NC. I have been harassed by many collection agencies since that time, trying to get me to pay this money again. Was told that I had a felony charge for a bad check and I would be picked up and taken to jail. I have a paid in full letter from the law office that I paid my $200 to and I still get these calls saying that I paid the money to the wrong people... HELP!
This is a scam, and fraud. Report to the police and the attorney general any calls received from them. Do not participate in their programs. They steal your information.
They are the biggest scam company around, lie to you on the phone about the money will be in the account in 30 minutes then say you have to pay another $350 to release the funds. After fighting with them for about an hour, they brought it down to $200, then told us we had to wait 21 days for the refund.
1st, companies are not allowed to tell your references about your business. 2nd, they are not allowed to threaten you with anything. You can also send them a cease and desist letter that you can get from the internet. If they do any of these things, you can sue them. Also your references can file a complaint with the police and charge them if they keep calling. Do some research on the net. From what I have read, they are breaking laws everywhere.
I filled out an application for a payday loan approximately three weeks from today, October 18... I was in need of the money for moving expenses even after family members disagreed. So after I was contacted by numerous companies saying I was approved, I went with Allied Cash Advance after numerous calls from them. I spoke to a representative by the name of Helen **, location in Seattle Washington New York. She goes to say, "You're approved Ms. ** for up to $5000 lowest amount $1000," so I went for $1500. She tells me I would need to pay $183 insurance to show that I can make my monthly fee of 115 dollars. I believe. She goes to tell me repeatedly that I would receive it back with loan amount.
She tells me I need to purchase a green MoneyPak card and add the $183 in funds onto card. After that she said to call her to give information and after I will be receiving my funds. After doing so, she tells me to stay online or when she transfers money, she will give me a call. She never called and when I call, she says, "Ms. **, everything is good but you will have to pay $250 for state to state taxes and fees." I go to say, "Ms., I don't have that kind of money. This is why I'm trying to take out a loan." She patronized me by saying she understands, now trying to fast talk the situation at hand.
I further explained to her that she should have explained all of this information before any money was transferred from me to you and your company. She says, "I understand since I didn't explain to you. I can see if I can get amount waived." She comes back to phone, says she gonna pay on her part $150 and me $100 since she didn't explain beforehand. So I persisted in telling her that that's my last money. She says okay over and over and says after that 15 to 30 min., your funds would be in your account. I proceed to get the MoneyPak once again, this time around for $100. I call her and give her info now out of pocket of 283 dollars. She says again to wait 15-30 min. and doing so I did money.
I call, no answer. IT was a Friday. Figure they were closed. Monday morning, called numerous times and then got lucky. Representative by the name of Oscar answers. I explain to him the situation and he tells me if I want cancel. I tell him yes. He says he's gonna take info down for a Western Union transaction of my refund. He takes it saying he gotta go through something in financial department. He called me back with a number needed for Western Union. He called back, didn't get call. Then when I speak to another rep, to my dismay, they were still trying to proceed with application. Time after time, I'm telling them I don't wanna proceed. He tells me very bluntly and rudely, "This is why I don't deal with your type of people." I reply and say, "What type of people might that be?" I say, "That's very rude, offensive and unprofessional to your clients. Don't you think..." He says, "Because you keep blah blah blahing," not letting me speak. I say I'm gonna report your company to attorney affairs. He hangs up.
Today I call to speak to manager to still try to resolve issue. Same thing not good outcome. He tells me my refund will cost me 110 dollars. I said okay and he tells me to my surprise, it has to come from my side so basically he's saying I have to give him 110 dollars to recurve my money of $283 back from them. Bottom line, scam rip off. They need to be reported and sued. Is there any way I can take them to small claims court to get my money returned? This doesn't make any sense at all. Hard-earned money down the drain for what, they are rude scams and everything that goes along with it.
They changed the loan payment options without notifying me and changed the day the interest would be applied to my account. We called to make a payment over the phone and were told they don't do that anymore. Then when trying to pay in person, they were closed during what should have been their normal business hours. They said on the day we tried to make the phone payment that we had until midnight Monday to make the payment but when I came in Monday afternoon, they said it was too late because they installed new computer software and with the new system that now the interest is applied 4 days sooner. They said it was the government's fault. They said they contacted every customer and let them now. This is a lie because we didn't speak to them. There was no message and no log of any call from them.
Also while I'm in there, other customers were continuously calling to try and make payments over the phone. I asked to see the copy of the loan agreement and was told they didn't know where it was. Then I look down at the papers strewn across the desk and see spreadsheets of people's names, numbers and loan info where anyone can see them. And there was my wife's information for anyone to see and I was able to get my original loan date from that. They kept saying they didn't know how to use the new software but that it didn't matter because the new system said I owed the interest. They were making other customers pay more than they wanted to because even though they had switched over to cash payments only, they didn't have any change for customers. So you either had to pay more or leave to go get exact change.
The lady in front of me wasn't even given a receipt for her payment even though she wanted one. First, she was told it was because they didn't know how to do it on the new system and then they blamed the district manager because he was remotely accessing their computers. When my wife tried to speak with the manager, they wouldn't give her the number to contact him. They just gave a toll free number that just tells you, "Sorry, call back later," no matter how many times you go through the options. We asked to have the DM contact us but of course he hasn't.
Please everyone, read this before you do business with these people. They contacted me about a loan approval and said they would need an $183 REFUNDABLE fee just to make sure I could pay the loan back. So silly me put it on a Green Dot card and gave them the number. They said my loan would be in my account within a half hour but it wasn't. I had to call them repeatedly to see what the deal was THEN they told me I would have to pay ANOTHER $350 for "loan insurance". Every time I called back, they told me a different lie. Then they said the bank was closed and it would be there tomorrow. To my dismay, the loan still was not there and these people did not contact me or even answer the phone.
I finally got a hold of one of the shiesty workers and asked how to get a refund. They said, "It is not possible, you won't get a refund now. Stop calling here!" His name was "Mark" and he was extremely rude and very unprofessional as he called me names and mocked me. And they never answered again. So I am out of $183 and there's not much I can do about it. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!!! They are SHADY and they will STEAL YOUR MONEY!!!!
I had a written payoff with this company and now they are playing games and saying I owe more money, and refusing to give me my car title. They are very unprofessional and rude. According to them, it is the customer's fault that they can't get their job right. Now I have to go and pay them more money I don't have.
I have been a customer of the Prescott Valley Allied Cash, for years, back when the state allowed payday loans. I was never late and always paid on time. This is the 2nd registration loan I have with their company, since the new law was passed. I have fallen on bad times, like a lot of others, I'm sure (found out I have a terminal illness). I have been trying to pay my loan on time, but I have fallen delinquent, all the time, keeping in constant contact whether it be a message, or verbally talking with an associate.
When I knew I was not going to be able to make my monthly payments (4 months ago), I immediately called to see if they would accept a partial payment (1/2) of what my monthly payment was. I was and still to this day repeatedly told no, because it was a breach of contract. I was told to call the corporate office in Florida. I didn't get an answer, so I left a message about my plight, and that I wasn't trying to get out of my loan, but was asking for help and was wondering why they wouldn't accept a partial payment. I explained that I was trying to make an effort, paying what I could. I wasn't trying to shriek my responsibilities (this was costing me more, by them not accepting anything but my full payment). I explained that this was the only vehicle I had to get my children to school, and me to the doctors, specialists, and hospital (my illness causes me to go to the ER almost once a week).
The constant calls and threats have caused me severe stress, and after receiving another call, I was in the ER, on the verge of a stroke. Later that week, I received a message from a Jim (didn't provide a last name) and all I had on my caller I.D. was a ** number that said he didn't care if I lived or died, that’s what taxis and ambulances are for, or if my kids grew up ignorant because they had no way to school. I was in breach of contract, and if I didn't pay the total amount of the loan due, my car would be repossessed. I could be out there begging, or be dying and there was nothing I could do. Just to remind everyone reading this, I was not trying to get out of my loan, it was my responsibility. I was just looking for help, and maybe to be able to make partial payments.
I took out a title loan and went to arbitration due to excessive interest payments after holding the loan for a year and a half. The arbitrator released the debt and car title. Allied sent a request to repossess my car after the arbitrator released the debt. In addition, I still received bills and notices of late payment after the arbitrator released the debt.
They called me on the due date of my loan payment. It was the exact date. I was not delinquent. They close at 6 pm, and I was planning on going to make my payment after getting off work at 4:30 pm. They called me while at work, and when they couldn't get a hold of me at work or on my cell while at work, they started calling my references. I was not even late! To resort to calling my references because they couldn't get a hold of me at work since I cannot take personal calls at work is completely unprofessional and a harassment!
Constant phone harassment, rude unprofessional staff, threatening and constant turn around of different people working in the office. Come up to your job, and home to give back payments that were made. Constantly calling references and putting all your business matters to them.
I made my payments. Always. Went in to local office and was told that this branch was closing. They took an insurance check to mail to Florida along with my title to my car. Now, I receive a letter of threat to repossess my car. What! I have never been delinquent, no return number or anything. Please someone call me asap!
I went to make a payment at the office I normally go to and saw them packing up furniture and office supplies. When I ask them, they said they were renovating the office. Then I go to make my payment two weeks later and letter on the door saying that they are not going to have business in Colorado. So for the last week, I have been calling both numbers that were on the door 1-877-716-1115 and 1-866-560-0678 and left message after message and no return call. Then today 02-03-12, I got a hold of Adam who gave me website that does not even exist **and now cannot get anyone on that number again. I sit here and wait to see what happens. I am so afraid they will take money out of my checking account. I will no longer do this again.
I have taken a loan at the Allied Cash Advance on Route 1 in Alexandria, VA. Has anyone checked this company location for the interest rates? I think this office is pulling a scam on people. It does not matter how much you pay this office, your loan amount never decreases. It would pay for someone to audit this office and put them out of business once and for all.
Allied Cash Advance Company Profile
- Company Name:
- Allied Cash Advance