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This nightmare started with a title loan on my vehicle in 2012. I made payments regularly as required until my income suddenly dropped. I then tried to renegotiate payments, but was refused. I continued to make payments until it became impossible and I filed for Chapter 13 Bankruptcy. I chose this rather than Chapter 7 because I fully intended to repay creditors; I just needed terms renegotiated. All of them cooperated and were paid off; however, Allied Cash Advance would not respond to repeated letters and calls by my attorney or to the Federal Court judge.
The bankruptcy was discharged a year ago. Since then I have repeatedly contacted Allied Cash Advance to find out how to release the title on my vehicle, the balance owed, etc. I've had no response. More recently the licensing office in Bellingham attempted to contact the company, also with no response. Meanwhile the vehicle (a very nice one at that) sits and rots because it cannot be re-licensed, traded, sold, or trashed without the title.
So I called this branch and spoke with the woman (Donna) who claimed to be the branch manager. I explained I wanted to pay off the loan, & asked basic questions, like the original loan amount, and interest rate. She said APR interest was 24%, which she said was about 75 cents per $100/Day. My current balance she said was $205.77. But then she said there was no way to give me the payoff amount as of today... Because the only amount reflected on my account was what I owed when last statement printed which was 25 days ago!!! She actually said there was no way to even calculate what's owed based on what my balance was then... And then add interest... Because she said "she's not allowed to!!!"
So then I asked her to contact corporate office for the payoff which she also said she wasn't allowed to do. Mainly because she wasn't given their telephone number!!! I couldn't believe it!!! That's an "Uber" move... And Uber is a clear example of what a slum lord would be!!! (That tells you a lot about this company!!!) Long story short... I had to pay only what was owed as of 25 days ago. Wasn't even allowed to calculate the interest and add that amount myself and just pay more than what she showed my current balance to be... Because she stated she couldn't take a payment for more than what that amount is!!! When I asked for even their corporate office's email address... She claimed she didn't know it!!! I mean... What the!!! Do yourself a huge favor. Don't even think of doing biz with these people!!! There are a thousand other companies with much better service and deals!!! Don't put yourself thru this!!!
I took a payday loan out and the employee typed the wrong "due date" into the contract, which made the loan due the day before I was even paid. Their error costed me $215 extra dollars. My pay stub is proof of the date that should have been entered. She wouldn't fix the mistake, they took the extra $215 out of my bank account. I also read reviews online where I am not the only one they made this "supposed" mistake with. I believe they are doing this deliberately to rip customers off.
I have been a customer with this same company for 5 years and never had a problem until now. The person that made this mistake was Sharon and this is the same person who claims to be the manager and was unable to fix the mistake and left me high and dry. Please contact me to join me in this case. I have called the district manager and left a message and of course the coward would not return my calls. Justice will be served! I will not stop until this place refunds the money they stole from me!
When I called the office on 3/4/17 to ask for an extension of my loan payment until 3/20/17 I was told that was o.k. On 3/7/17 an overdraft appeared on my checking account showing the payment of $288.37 was deducted from my checking, leaving me $75.78 overdrawn. I called Allied locally and was told to call 1-844-220-2548. It was a wrong number. I called back and was put on voice mail. I was told earlier that the woman who gave me the extension on 3/4/17 was to have advised me that the deduction would be made by corporate. Why?
My Loan Agreement states I have 15 days for the account to be "late." Then a $15 would be applied. My $288.37 payment was taken on 3/3/17, the due date. It was not late. Now a $35 charge has been added for a returned check charge for the payment, and I am without funds until 3/20/17. I cannot get my medications scheduled for today. My experience before today was fine, but this is life-threatening (being without my meds). Heather seems ethical, yet why hasn't she returned my call... with the correct Corporate #, or with a resolution of this gross error?
Previously we went in for a payoff of our third loan with this branch. We spoke with Brandy. She processed our funds and said she could not process as a payoff because we had a payment coming in. She could only process our money as payments. We stated we wanted a payoff, hence is why we called in for a payoff amount earlier. Brandy said she would need to have the manager fix it, as she was not able to. We waited, we called, we went by twice, approx 2 months have passed. They did fix the issue. They still are drawing funds from my account. When I was finally able to speak with a lady name Chuie that identified herself as the manager refused to fix issue and said, "we can go outside and handle this." Which is a threat of harm to my person.
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Allied cash advance 5000 nine mile road Richmond VA location where I decided to go to apply for my loan. Female clerk treated me like a nobody and was biased. I think I was denied purposely because the store was closing soon and she didn't want to do the paperwork and was rushed out. Better customer service training, patience and understanding would do her some good.
I visited the Allied Cash Advance store on airline in Metairie and was treated most inappropriately. The lady at the counter had no respect for me or my needs. She was very polite to the ** CUSTOMER in the store with me today. I was in turn treated like a ** stain on her carpet. She greeted the ** CUSTOMER with "yes maam, good evening, and have a nice day." I was not so fortunate. I was rushed and was a victim of rude eye rolling and verbal down talking. I sat in the store for 30 min only to be denied service. I'll never go to this store again. ** her and Allied. Sell out **. Sincerely screwed.
I was a customer at this Allied Cash Advance, for a year, in Benson AZ. During that time, BRANDY, who was, the mgr. there, lied to me on several occasions about things like, at the beginning of my contract, she told me I could call to make a payment over the phone using my VISA CARD. I would be in the immediate area sometimes when payment was due and go in to pay her, and all of the sudden, they wouldn't take my debit card, but I was told, I had to pay CASH. So, every month I would drive, 6 miles, on my due date to pay, in cash.
Then, once, I was in town, and just went and got a money order, so I could just go in and drop it at the counter. Well, KYLE, the assistant there was on the phone, he saw me standing there and ignored me, for like 5 minutes, so, because I was in a hurry to get my husband home, he's a veteran, and just had a procedure at the VA in Tucson, an hour away, I just put the money order, on the counter, in front of Kyle.
After I had left the store, and was like, 2 miles away, my cellphone rings. It's Kyle. He tells me, that the money order isn't enough to cover my payment. It's 25 cents, short, and I need to come back in, retrieve the money order, take it back, and purchase another. I was mad, so I took, a quarter from my purse, laid it on the counter, and, told him, he was paid. After that incident, Brandy, the mgr. was rude to me. Every time I went in there, always playing GAMES, with me, changing policies, rules, making me jump through hoops. Once, I called her and told her I would be 2 days late with my payment. She told me, not to worry, I actually had 5 days, before, a 15.00 late fee would be added. Well, I got charged 15.00... and this happened, twice to me. Then when I went in and had to renew my contract, she asked me for a blank check. Said it was a NEW POLICY.
Then when my next payment was due, I was late getting to the store before it closed. I missed it by like 10 mins. She went ahead, that day, prior to me getting there and did an auto debit to my account. I never gave permission for that, nor was it ever told to me it would happen. Finally this little tidbit. I moved from AZ. to New Mexico, in April, 2016. I spoke in person to Brandy about this. She assured me it was ok for me to go, no she didn't need my forwarding address, and yes there was 2, Allieds there in Las Cruces, where I could make my payments. Well. No there's NO, Allieds here, at all any more, so I had to call THOSE people, in Benson, for 3 months to take my payment, over the phone using MY VISA. Amazing. Now, I can do that. Policy change I guess!!!
About July, 1st, I called Kyle, at the Allied in Benson AZ. I had called him a few days earlier, and arranged to make my payment on the 1st. He agreed to it, but was extremely rude. He said he would do it, only this one time??? After, that call I asked him what my pay off balance was. I decided to make a way to pay this off on the first of July. I call Allied, right at their opening time on the first. No one answered the phone. I got put through to an answering machine, so, I tried, 3 times, at about 10 mins apart, same issue. The 4th time I called, I left a message, and told Kyle, whom I was, and that I was concerned because we had an arrangement that day for my payment to be made, and how was I to do this if NO ONE'S THERE???
I then waited, and made 2 more calls, about 15 mins apart, still, only got a voice mail message. I sat, frustrated, and then it occurred to me what I had seen them do there before to other customers. They were screening my call, and, ignoring me. So, I lucky enough had anothercell phone with an ARIZONA number on it still, and I called Kyle from that phone. He picked up, right away. He was very surprised when I told him who it was. I paid off my entire contract that minute, and asked him was he going to mail me the receipt and final paperwork to show I was done. He said "Of course", asked me, again, for my new address. As of this date, I haven't received anything from that Allied in Benson, AZ... but lucky for me, I have a BANK STATEMENT showing the date of the transaction. DON'T!!! deal with this company. They aren't good people, and sure don't appreciate good ones either.
I and my husband walked in Cash Advance on 3822 Jefferson Davis Highway Fredericksburg, VA to get a cash loan when the store manager is speaking to another customer bragging about how she got two lesbian fired from their job because she didn't want their kind working near her. This is the store manager who said this then another employee which was a white lady who said "** don't deserve to work or live in VA. I reported this to the corporate. They reported to the property owner. She said she don't like ** either." I was so disgusted me and my husband and several other people walked out. I started a petition of some of the people who heard this. That is so disgusting I'm getting in touch with NAACP.
I have been a customer with this company for many years. It helps when you are short on cash and you can get it when you need it. After years of dealing with them and working on my job for many years, at times I would go to them when in need of a payday loan. They introduced me to a new type of loan called a choice loan. I was interested. I borrowed $2500 which was nice. I paid some bills and even bought Christmas gifts, so as time passed I was able to qualify to refinance. So I borrowed again but just a little more. My payment increased, but I always made my payments on time.
So this year my job's organization changed our pay periods. Now my payment will be late and interest will accrue. They told me that they can not change the pay date, nothing they can do once signed papers and now I'm stuck with this. At least I thought they would work with me on this situation. My other financial institutions did so that my payment would be on time. And now they will send my check for payment anyway, may cause an overdraft and the interest may accrue on the loan. I have other payment to make with other loans, at least they work with you where you won't be late on your payments.
Allied Cash Advance Company Information
- Company Name:
- Allied Cash Advance