ABC Financial Services Reviews

For 9 months I have been trying to cancel Anytime Fitness. I walked in and was told I needed to send a signed letter to ABC financial to cancel. Done. (Crickets). I sent another one. (crickets) Then my card expired, I thought good now it will cancel. Nope. I get an email asking my to update my expired credit card and pay $55.00. Nope. I called and after providing my account number and numerous other information to prove it was me, spoke to a customer service operator and got the canned response. I requested a supervisor. Kathy got on the phone and was again unable to assist me and the person who she needed to talk to was "out today" and as their rules state you must send a signed, certified letter. Done that twice.

This is the contract billing agency for the GYM chain Anytime Fitness. They recently changed names from ABC Financial to ABC Fitness Financial. Don't be fooled into signing up for a gym membership at any of these locations. My 83 year old mother in law (with Dementia) was supposed to sign up for the Medicare program Silver Sneakers. They convinced her she needed a full gym membership instead of the Medicare covered portion. They have been billing her for an unknown amount of time, and she hasn't used the facilities in over 6 months. Her disease has progressed so far that she is unable to exercise or use a facility at all, and is now stuck in a contract with this company. They require a note from the doctor, 30 days notice, and a $100 cancellation fee. It's cheaper for us to continue paying the monthly fee for the duration of the contract, rather than cancel. Poor excuse for a company with the worst standards for customer service.

Updated on 12/02/2020: Trying to cancel their membership for more than 3 months due to the ongoing pandemic. Sent all the details to membersupport@abcfinancial.com 3-4 times. Still no response. They are not cancelling my membership with the cases increasing all over the place. Just taking the money from my account every month. Such a worst customer care and support. This is an ongoing pandemic and why are they not cancelling my membership after multiple requests. How come this is not considered as an emergency situation? Can rate less than 1 star if possible. Never ever joining a gym tied with ABC Financial Services.

Unfortunately they will not terminate my contract even though I gave notice as required by my state. They were no help at all. I also gave my gym written notice of my termination. Now they want $58.99. This is disgusting and predatory, especially during these hard times. I had to put a block on charges with my credit card. If anyone has trouble getting them to stop charging, call your CC company and get a block put on.

My husband and I signed up for Edge fitness right before COVID hit. We weren’t even done with our free month before all gyms in Michigan were shut down. I called to try to cancel our membership due to being high risk and our children being high risk. I keep getting the running around to email ABC Financial or call the gym. I understand in normal situation a note from the doctor would be needed, but with job loss and everything are they going to pay for the office visit? I just would like our memberships cancelled to keep our high risk family safe.

My card expired in June but I didn't receive any kind of notice until two weeks ago. I tried to email them but they never responded, but they had an autodialer call me today. When I spoke with someone about my late bill, she just told me that they waived the fees back when COVID started but in June they tried to start charging me again. So if they couldn't charge me in June, why didn't they contact me then? They had all my information on file and I didn't receive any sort of notice until the start of September. These businesses are a joke, most likely purposefully racking up late fees so they get more money.

I would give less stars if I could. I explained to them that I would like to cancel my membership due to COVID and the fact that I will not be coming into the gym. They told me I needed a valid medical reason and continue to send me canned responses. A national pandemic seems to be to be a valid medical reason. This company does not care one bit about people. They only care about money.

This company is the modern day equivalent of a pickpocket. They continue to charge funds for a membership that was cancelled. Avoid doing business with this mafia of scammers at all costs. Avoid all gyms that use "ABC Scamming services".

I have a serious medical condition and even with a note from my physician indicating that I cannot use the edge fitness clubs, they refused to allow me to cancel my membership early. I have never been more disgusted with an organization in my life. Believe every negative review you read about this organization, and do not use their services if your gym partners with them. They are horrific, having not even a morsel of human decency.

ABC Financial Institution is the worst company ever established. They have their cancellation policies for the gym that I used to go to but can no longer as I have moved. I have provided them with enough proof and they still jerk me around. Do I need to file a complaint with the BBB? I am sure a call to the attorney general's office can help with this manner.

I would give them zero stars if it were possible. I contacted ABC in July after losing my job due to COVID. I had a gym membership I was trying to cancel, and two club managers said I needed to do it through ABC. ABC refused to help me with the matter and the customer service rep was really rude. I reached out to ABC last week as my membership contract only has two months left, so I emailed them and explained I had two billing cycles left and would like to cancel AFTER the last two billing cycles.

Year is up of a one year membership and some underling tells me I cannot cancel my membership. So many bad reviews and complaints but they are still in business and still scamming us suckers. Who is approving this membership scam?

I have health problems that make it so I should not be in place such as Edge Gym during Covid 19. I wanted to cancel my membership. I called ABC Financial and explain this. I was told the only way to do this is to get a doctor note stating I could not work out for 6 months. My doctor wrote a note stating due to my health condition and covid 19 I was not to return to the gym. I received an email back saying this was not a good enough reason to cancel my membership. I was flabbergasted by this respond. I will continue to post on any social media board I can about how medical conditions during covid 19 are not a good enough reason to cancel memberships. I have never had such terrible customer service in my life.

I cancelled my membership on December 2019 after signing and handing my notice to the club manager in Plainville Massachusetts, I got the verbal confirmation that I am all set. After 8 months of no communications at all, I received a letter from collection that I owe them $183.50. I don't believe I owe this amount, if I was contacted before sending to collection, we would have come to resolution or payment plan if I owe it. Can someone take a look at that issue and get back to me, I never had any bill sent to collection before.

If I could give them less than 1 Star I would. I understand that my contract is for however amount of time, but I told the person on the phone over and over I WILL NOT BE COMING TO THE GYM DURING A PANDEMIC. Which clearly is beyond their comprehension because she kept repeating that the only way I can cancel the contract is to move or be disabled. I get it but this is a nationwide pandemic. Why am I paying monthly for a gym I refuse to step foot into during this time. There should be more understanding and a way less of a condescending attitude, when I doubt the people we are speaking to are even choosing to go to the gym at this time as well. There should be, without question, the ability to cancel our membership during a pandemic. It was not our choosing, nor did we know this would be happening when our contracts were signed. RELEASE ME!

Tried to freeze my account a month into COVID. They claimed I was behind on payments and had to pay first. After I had to prove to them that I had made every payment for the past 3+ years, they allowed the freeze. I had already paid for a month's. I was not going to use my membership. Now, since I’m not comfortable going back to the gym, they insist I pay one more month. Luckily, I no longer use the card they have on file, as I see that they attempt to charge it every single day.

I have tried to cancel my membership during this pandemic with no luck. I finally got a hold of someone once EOS opened back up. Now they tell me I have to give 30 day notice, and will be charged another month. They don’t even care of any hard ship position you're in, and are not willing to work with you.

I have cancelled my wife's and mine membership from The Edge Fitness according to medical reasons and since then they have charged me incorrectly for a month. After calling and sending an email requesting a refund I am having a hard time to get my money back. They emailed me saying it would be in my account in maximum 7 days and after that no money showed up in my account. After emailing them back they are now saying that it might take 10 business day to have the money available and then 3 to 5 more days to transfer to my account. As everything has been a nightmare I am afraid I will no see my money back on that timeframe. What a horrible experience.

I have never been so frustrated in my life dealing with these people over the phone and email. I talked to 4 different people on the phone and exchanged two different emails. I provided everything needed to cancel my membership. Proof of moving is what I submitted. Not only that, but there is a nationwide pandemic going on (coronavirus) they apparently were unaware of. That should be reason enough to cancel my membership, but nooope. Terrible terrible experience and I will never deal with them or attend a gym that uses this awful company.

Emailed ABC Financial Services four times in two weeks about canceling my membership the Edge Fitness Club due to Covid-19, they refused and stated that it has to be for a medical condition or if I move. SO this company does not care about a pandemic.

I had been looking for a way to cancel my membership and was able to dig up my original agreement for Workout World which gave instructions to send a certified letter to ABC Financial in order to cancel.. Since I don't go to the post office ever and stumbled upon a few customer service reps replying to other customers here with an e-mail address. I was able to forward the agreement to the general inbox with a request to cancel on Friday and received a confirmation on Sunday that my membership was cancelled! Thank you to Stacy for your help with this and making it easy!! **If you are trying to cancel your agreement just remember that there are humans on the other side of the e-mail/phone and getting all the information together to make their lives easy will make your life so much easier as well.

I got a new debit card and forgot to give them my new card information. I never signed up with my bank account and routing number. This means that they were somehow able to get my new card information and charge me, including a late fee. They did all of this without any attempt to contact me. This is ridiculous, I immediately canceled my gym membership with this scam of a company.

I have been trying to cancel my Anytime Fitness membership for the past month. I called customer service and I was told cancellations must be in writing. I have sent several emails. ABC Financial will not respond to my emails and it appears I will be billed again this month. This is extremely unfair. I work hard for my money. It appears ABC Financial and Anytime Fitness work hard to play games and steal money.

I have been trying to cancel my membership for 3 weeks now from Body Renew Fitness, Tempe AZ. ABC's first rep insisted I send a certified letter telling of my situation. I did this at my own expense. The second rep said I also needed a doctor's note--every rep with a different story. I emailed the doctor's note following the guidelines--did not want to have to pay for another certified letter which 4 other club members never had to do; instead they got cancellations with one phone call! For some reason I was treated differently than others and given a runaround with different instructions each time I called. I'm still waiting to get my membership cancelled. This company is inconsistent and treats people differently, willy nilly, depending on reps' individual responses.

They've reactivated my membership and started charging me again! I canceled in March. I log onto account and see a past due balance for the months after I quit and the gym wasn't even open! Is that even legal?

I am simply writing this to inform others before signing up with this company. I cancelled my membership in December and was informed no further action was needed. But fast forward 4 months I am getting a call for a collection agency stating I owe money for overdue fees? I haven’t used this gym since November and they are just calling to collect. I am unsure why an actual person couldn’t have called about this rather than have 12 robo calls blow up my phone. Which in fact went to spam. Including the email that was sent was directed to spam. It’s a shame a company would take advantage in the time of the coronavirus. There needs to be better communication between Anytime and this company.

I happened to be looking through my spam emails today when I noticed a Final Notice from ABC Financial about my membership at Crunch fitness. I hadn't received any contact that my gym membership payments were not going through so I was confused why I would be getting a final notice. Looking into it further, the card I was paying my Crunch membership was in fact declining the payments for the past 3 months, but was not aware of this. Probably because the emails from ABC Financial were most likely marked as spam. I think it's ridiculous that emails from this company are so poor that they trigger spam filters and as a result, I'll be canceling my membership after paying off what I owe as a result of ABC Financial's poor handling.

Me and my fiancé signed up at our local Anytime Fitness for a 3 year contract, went over the paperwork with the owner at the time of signing up. If all Anytime Fitness locations are like ours was, the gyms themselves are absolutely wonderful. It's ABC Financial that is a problem. The (at the time) owner explained to us that after our 3 year contract was up, we would be notified and IF WE WANTED TO, could either sign another yearly agreement or go month to month. So we signed the contract and moved on.

Totally disgusted with the way I was treated by ABC Financial. There should be a negative star ranking available for them. I went to a local gym in Warwick, RI called Anytime Fitness. My contract was up beginning of the month. I turned in my Key FOB on the date the contract ended and told the Gym I was moving within the next few months. They said I can't cancel my billing there (only sign up ironically). I had to deal with ABC direct.

I have been with my gym for several years and recently my 1 year membership was coming to an end and I paid the remaining months Off at the gym up front and then purchased another one year membership cash up front with equipment fee waived and took my cc off the account. I paid an annual equipment fee when I signed up for the first one year membership. Recently I have been receiving harassing phone calls and text messages from ABC demanding a $90 something annual equipment fee again on the membership I paid off on full. I did not sign any contract agreeing to pay an annual equipment fee twice for a one year contract.

I want to puke every time I see some response like "We're sorry to hear your experience was less than perfect with our business" or "We can't find your membership information on file" or "Contact us at.... to see if we can help your experience be better".. It's all a bunch of CRAP! Idiots at these companies... they don't care!

Last month I had to place a freeze on my credit card due to a suspicious charge. During this time my $10 Crunch membership was being charged by ABC Financial who service a large portion of the health clubs in the Charlotte metro area. The $10 charge did not go through but did after 3 days when I removed the freeze from my card. I checked my statement and it showed ABC Financial charged me a $15 late fee...on a $10 charge! That's a 150% late fee charge! I called the company and they said they would remove. After 2 weeks, the charge was still on my statement. Needless to say, this will be reported to the NC State Attorney General's office because I'm sure it's unlawful. If it isn't, there should be a new law to prevent.

ABC Financial has been calling me several times a day for the past 30 days! My membership was canceled appropriately and I have documentation of such. I've called Crunch and they assured me my membership was canceled and the account would be noted. Still receiving calls as of 10 minutes ago. If ABC Financial is going to handle Crunch business they need to communicate better amongst themselves. Apparently, they don't. I have just email ABC with documentation. If the calls or any form of communication continue I will be calling the Attorney General's Office.

My experience with ABC has been AWFUL. They have an asinine cancellation policy that restricts cancellation to injury or a move of more than 25 miles away. When I submitted the paperwork to prove my new residence is greater than 25 miles away, I was denied and told my new residence is less than 25 miles away. A simple Google search proves this wrong and I have not been given any proof or evidence that it is less than 25 miles. They indicated that they would not provide me a screenshot to show this distance, proving to be a shady company. I called Customer Service and was told the cancellation department would better be able to answer my questions, but then was told that they don't take phone calls. I have never worked with a company this shady and conniving. AVOID THIS COMPANY AT ALL COSTS.

I’m currently in a high risk pregnancy and have been informed by my doctor not to maintain extensive physical activity for the next few months. I emailed ABC financial of this medical issue and they informed me that they can only freeze my account not cancel it. I go to school in New York and upon finding out about my pregnancy I have returned home to my aunts in CT where I pay the electric bill. I was informed that the documentation is not enough to cancel my membership. They informed me I would have to show a new utility bill. They are extremely difficult. I would not recommend anyone to sign up for this gym. I should have stayed with Planet fitness which allows customers to cancel memberships hassle free.

I joined Retro Fitness back in 2013 once a gym opened by my area. This year in September, I went to cancel my gym membership. The manager at the gym was very helpful, I paid an outstanding overdue fee, and I was able to sign a membership termination with him. He assured me that I shouldn't be fined, as I would no longer be able to use the gym due to the termination of my membership. ABC Financial had already charged me for for September, so he said that would be the last due. I even got an e-mail from Retro Fitness that the cancellation form I signed.

I repeat, DO NOT join any club if they are affiliated with ABC Financial. If you can't join a club and pay cash, work out at home. I have MS among other serious health issues that prevent me from being able to exercise any longer, and each month I have paid my $ on time, but I needed to cancel due to my health. Long story short, they STILL haven't cancel. It's almost comical. Life is too short to have this kind of criminal activity happening in my life when my initial focus was to work on getting healthy. So please PLEASE read your contract before you sign. It will save you years of heartache.

3 months ago a guy came into our school to sell memberships. I was told that I would not be billed for the first 30 days. 7 days after my membership they billed be for the first payment. I called, spoke with customer service and advised them I no longer want the membership. They said I have to send certified mail to stop the membership. That's ridiculous. When I signed up with them I did it online, when they took my money it was done online, but if I want to cancel I have to do it through the mail? Nobody hardly uses post office or certified mail. So now you want a consumer to spend more money. This financial place is a scam and want to keep charging your credit card for 30 days after they get the certified mail. Be aware of this company SCAM all the way.

I used ABC Financial for my gym membership. I first tried to cancel my membership and then make me pay for my last month, when I paid for my last month when I first signed up. Then, when my gym SUDDENLY closed... They told me that I still had to pay the ANNUAL EQUIPMENT FEE, even though the gym was no longer in service. When I did not pay that fee, they REOPENED my agreement, charged me for MONTHS, and then sent my debt into collections. Absolutely SHAMEFUL. Worst company I have EVER dealt with. All they do is steal money from people. I am looking forward to bringing them to court in the upcoming month!

Regarding another review below: "I had a membership with Retro Fitness, my specific gym permanently closed. They never informed me via letter, mail or email. I found out two months later through word of mouth. So apparently a new gym called WillyB Fitness took over the Retro Fitness gym, mind you these are two different franchise not associated. Not only was I not made aware of this change but they had the nerve to transfer my private information such as debit card to the new gym, therefore WillyB Fitness was now charging me monthly. Under the electronic funds transfer act, a company must get a customers’ permission to process charges on their credit or debit card. This is illegal."

My experience with ABC FINANCIAL was nothing short of awful. After carefully grocery shopping while on a budget I had my debit card declined. My little bit of savings were on the card so I was confused.. That's when I found a $810 charge by ABC Financial on my statement! I have 1 signed contract authorizing this company to use electric funds transfer (EFT) for my gym's monthly club membership fees of what was for $28, I pay $48 per month for my family of three to attend The Club Northwest/Kidzone.

Please don't sign up for any gym that uses this company!! We are a retired military family, that this company has made fraudulent charges on our account 3 times in one month! We joined the gym in September, paid all the fees then in october we got charged the same 3 fees again!! Better Business Bureau has been contacted and my bank!?

This company handles automatic payments for gym memberships for various fitness companies. They make extremely difficult to cancel your membership and charge you as much as they could. I’ve had my account from Fitness 19 freeze a few months back due to a surgery and little did I know they’ve were still taking $5.00 a month and still charged me an extra $35. I called them up to cancel the my membership but then they have this policy that you should create an account online to be able to cancel your membership. Ridiculous!

I’m furious, I kept trying to cancel my gym membership multiple times and it was never canceled and I was charged almost 200 dollars. I finally got to cancel my membership but this is ** and I want a refund.

I joined Anytime Fitness 12/16 and cancelled my membership in person, as required on 3/18 because I was no longer using It. A year and half later I receive a notice in the mail from First Credit Services Collection Agency saying I owe $221.00 in dues and late fees on this membership. All charges were for the months after I cancelled. I called my credit card company and was informed that ABC stopped debiting my account the month after I cancelled, but yet they still turned me over to this collection agency. I did not block any payments or stop payments. I did this by the book. I expect this debt to be satisfied and removed from the books.

Did the 6 month trainer sessions. I cancelled a month in a advance like their policy advised to then in August they continue to try and charge me $400 because they are trying to say I didn’t cancel in time. I spoke to a person on the phone which didn’t help because now they try to collect the money every week even though I don’t owe them another penny. Ready to file a report to the FTC & BBB.

They added some to our account that was not on it and charged us, have been trying for months to get the $531 they overcharged me refunded. Spoke with India ** who claims to be looking into why we haven't received a refund. Avoid them like a plague!!!

Last year I had a snowmobile accident and could not longer lift due to a serious shoulder injury. I notified ABC Financial of this and mailed all the appropriate information required to cancel my membership. Now almost a year later I get a letter from a collection agency demanding I pay my $348 in back fees. What back fees, I cancelled that damn membership!

I went into Work Out World to cancel my membership on 7/23/19. The manager there told me to cancel my membership all I had to do is email over the cancellation form. I had some family issues and sent it over as soon as I could. I received notification from ABC Financial saying I owe them for another month. I escalated this as I paid my last month when I signed the cancellation form on 7/23/2019. One of ABC Financial managers tried to tell me the cancellation started the day they were notified.

I have had an account with ABC on two separate occasions and the most recent will absolutely be the last. If I could rate them zero stars, I would. Not only can you not get assistance on the phone but it is even worse in writing. I needed to change my banking information but could not access their website to update it so I asked that they cancel my current method of payment. I was told they would and now, 3 months later, an account I do not use is still being charged.

I am currently in New York and was accepted into grad school in New Hampshire. The program is starting fairly soon and I tried to cancel my membership because I will not be in New York anymore. I submitted the required documentations, tuition bill and class schedule as required and I got an email today stating that I cannot cancel my account because the class schedule was not on a school letterhead. The class schedule is not provided on a school letterhead so I called to inform them and I was displeased with the service of whoever I spoke to and was basically told when school starts to go to the office and get it.

I relocated out of state over 8 months ago. I first informed Edge Fitness. They told me to contact ABC Financial and it will be taken care of. My first call to ABC spoke to a rep that kept talking over me. I was informed to submit proper documentations from date I relocated. They will refund debit my bank and end contract. That didn't happen. When I called ABC Financial again they me tell it doesn't matter if they received proof. They won't refund and will continue billing me and I can still use gym until contract ends. I'm 2 states away from Edge Fitness. That's called theft! I'm opening fraud case with my bank if this isn't looked into right away.

I had a membership with Retro Fitness, my specific gym permanently closed. They never informed me via letter, mail or email. I found out two months later through word of mouth. So apparently a new gym called WillyB Fitness took over the Retro Fitness gym, mind you these are two different franchise not associated. Not only was I not made aware of this change but they had the nerve to transfer my private information such as debit card to the new gym, therefore WillyB Fitness was now charging me monthly. Under the electronic funds transfer act, a company must get a customers’ permission to process charges on their credit or debit card. This is illegal.

Happy with the resolution. The yearly fee was waived. Thank you Cherette.

I cancelled my gym membership to The Right Stuff via letter in January 2014. This month I received a letter from ABC Financial saying I needed to update my financial information. Apparently ABC Financial purchased the gym at some point in the past 5 years. They have been charging me $27 for 66 months and I want a refund! To make matters worse the ABC Financial representative would not even let me cancel (again) immediately, and they charged me for another month because I had to give 30 days notice... Stay away from this company!

I had a 2-year contract with Anytime Fitness that worked with ABC Financial. When I began my membership, I specifically put it as NO auto renewal. I even checked the agreement to make sure it said no once it was posted online at MyICLUB.com. When I saw I was still charged after the contract ended. I called my gym (after checking once again that the auto renew said "no") and they said I had to call ABC Financial. Once I did call ABC I was explaining to the operator that my contract shouldn't have renewed and that the contract itself says, "no auto renewal." She said it says, "yes."

ABC Financial refers to themselves as a company that provides billing services and contract administration for health clubs and gyms. However searching online, you will soon discover that this company is categorized (including this site) as a Debt Collection Agency. There are hundreds of consumer's complaints and Lawsuits filed by various State's Attorney Generals for their unethical and shady business practices. Be prepared to waste hours of your personal time trying to get your situation resolved. In the future, I will avoid any gyms or fitness centers that use ABC Financial or their affiliates to manage their membership contracts.

I had a membership for three years at a local gym and decided to cancel. It was my understanding -- and was written in the contract -- that I could cancel any time after one year. They told me I can't cancel over the phone and could not explain why. The gym told me to contact ABC financial, which tried to wash hands of the problem and tell me to call the gym. After numerous attempts to cancel my membership over the phone, I told my credit card to stop making payments and I stopped going to the gym. Since then, ABC Financial has continued to charge me monthly and continued to call me claiming I owe them money. Each time I explain I canceled my membership and they told me they can't do anything about it and call the gym. It's a scam.

I moved from MA to RI in 2018. My husband went into the Canton location of Answer is Fitness to cancel my membership. He received an email confirmation from ABC financial that request was received. The 19.99 monthly fee continued to be auto deducted from my checking accounts despite calls to ABC. I was referred back to Answer is Fitness who refused to accept the email receipt as proof of cancellation.

I tried to cancel my membership with Fitness 19 in Highland California in April 2019 as I was relocating in May. I was told by staff I had to do it online. I attempted to do so, but they the prompt indicated I had to pay another enrollment fee and payment for April. I attempted to pay online and it would not accept my payment. I contacted the club directly and told Sean that I wanted to pay off the entire balance and close the account. He said he waived a late fee and my account was paid in full. In May 2019 I began getting calls from ABC saying my account was past due. I called and was told I had to pay the fee for May and my membership would not be cancelled until June. I suspect this won't end here given the confusion between the gym and ABC Financial. I guess I will join the class action lawsuit that is pending if they persist.

If the gym you are enrolling at uses ABC Financial, run, don’t walk away from there. I have tried canceling my three memberships for months and every time I have contacted ABC Financial I have received different information. The first time I went to the gym and was told they can’t do anything. I would need to contact ABC, cool. First time I contact them I am told that I need all the account numbers for the three memberships. One is my brothers which I didn’t have at the time, so I tell them his name and birthdate and offer to give my credit card number for proof that it is in fact coming from my banking account. No, they will need to speak to him, of course they don’t mind charging my account but I can’t take my card off file! So I wait until I can get the account number from him and call again. This time I am told I can’t do it over the phone but that I can write down all the accounts on a piece of paper have everyone sign it and email it to them. Done.

A new Crunch Fitness was built near me, and I signed up in their presale office last August with the understanding that it was scheduled to open in October. At that time, I paid the discounted new member enrollment fee. Club didn't open in October (fortunately, they weren't going to bill again until the club opened). Club didn't open in November. Club didn't open in December. Club didn't open in January. At that point, I rejoined my old gym. In February, voila, Crunch opens. I go into the club to cancel.

I was tricked into 3 days free membership at Gold’s Gym in Redmond WA. When I tried to cancel the membership, ABC first stated that they will stop the automatic payment. However, they continue to draw the money out of my credit Card account. When I submitted the doctor recommendation that I am under treatment and not allow to exercise any fitness class. Their response is the certificate is not accepted, unless doctor state that I am disable and cannot move!!! When I am trying to talk to them, their response is that customer have to go by their ABC rule!!! Please help protect senior citizen trapped by this fraudulent company. Instead of helping seniors to get healthier, ABC is trying to rip them off and cause emotional stress, unhealthy psychology, and bad time to senior citizens!!

Ending our membership with Evolve Fitness in Cambridge, MA has been impossible. We are pretty much giving up at this point and writing it off as a loss. The contract terms to cancel are difficult, but not impossible (proof of new address with one of their allowed document sources). Even when meeting the terms of the contract to cancel, we were still denied and have to pay for the next 8 months plus a $89 cancellation fee ($89??? I guess that covers the time they need to spend on the phone with the people they are trying to fleece). Anyway, I urge you to avoid Evolve Fitness and their membership partner, ABC Financial.

I had a Gym Membership with Crunch Fitness, ABC Financial is the company that handles payment processing for Crunch Fitness. There were two things I didn't like about ABC Financial. One was my oversight, the second, is bad customer service on ABC Financial. The first is, a $15.00/month gym membership also has a 'service fee' for $42 dollars, so it's not really $15 a month, this 'service fee' is clearly stated in the agreement I signed at the gym (although it is in very small print). What service fee is need to charge my card? The gym membership should included all 'service fees' that's the point of a membership.

I asked to stop billing my checking account... and provided them with a credit card for billing but they have yet again charged my bank account. Keep in mind I have never used the services of this gym even once. Never have I been inside. I signed up thinking I would have the time to visit but since have been just exercising at home. I've now paid for 4 months of services I haven't used and $70.00 in overdraft fees on my bank account.

When my trial membership came to an end I informed the front desk that I would not like to become a member. I received several phone calls after that day asking if I had changed my mind. I explained to the staff that I did not want to be locked into a contract because I did not plan on traveling for the gym. I was told by my sales rep (Kat **) that because of my location I qualified for early termination because I lived “outside of the radius”. This was the only reason that I agreed to join the gym. I specifically signed up for Bristol and only Bristol because I was told early termination would not be a problem.

ABC and Anytime Fitness 71 Marketplace Ave, Nepean, ON K2J 5G4 are two terrible services that you should avoid at all if possible. My very first payment went through. However they claim to not have received it and charged me late fees and kept trying to process the payment. I spoke with ABC in hopes of resolving the issue and offered to provide a bank statement or a 3-way call with a representative or have a representative from my bank contact them, all of which were denied by ABC. Anytime Fitness and ABC Financial are two scammers with terrible customer service. Both, I'm positive, will be out of business very soon.

My wife and I have had memberships with Retro Fitness in Bayville, NJ for just over two years. We no longer need the membership and have tried to cancel. First attempt was to go into the gym where we were told we either had to come back Monday to Friday between 930 am and 500 pm to speak to a manager or we could send a certified letter. We went home and found our agreement on ABC Financial's website to get the details of where we needed to send the certified letter. We send (and paid for!) the certified letter and have confirmation it was delivered. I called ABC Financial to confirm the account was canceled and that I need to go to the gym and speak to a manager.

I joined a kickboxing gym in May and loved it... until I sustained an injury during one of their classes (unfortunately in June). It is now February I am still injured and I still have not been able to cancel my membership. I was told all I needed was to provide a Dr.'s note stating I was unable to participate in classes for at least 45 days. My Dr.'s note stated I would not be able to return to high impact activity for 365 days or more. ABC financial came back and said the note would need to say I am permanently disabled. I have sent 3 notes, one from my primary care, one from PT, and one from a specialist/ surgeon. I STILL have not been able to cancel the membership.

ABC Financial/Just Move is a joke. I moved from Florida to California in October 2018 to attend university so I sent in a cancellation letter to my gym and provided proof of my new lease. Last week they took out $77 out of my account for no given reason. These people will keep taking your money even if you try to cancel your account. If you are thinking of signing up for this gym please save your money and go somewhere else that's more responsible about taking care of their customers. What sucks is that I'm just a college student barely getting by on money for food and I really can't afford to pay for something I am no longer using! I hope this company shuts down soon. It's very immoral to scam people like this.

Few months after getting gym membership at Edge Fitness in Norwalk, CT, my mother passed away in India and I had to travel back and stay there with my family for a year. I sent an email to ABC financial explaining my situation including an attachment with my flight ticket, which they asked for. No one responded, but now I've been sent for collections. Now I need to seek legal options. I want to make a complaint to the Regulators.

My agreement is **. I canceled my membership 2+ years ago as I moved 500+ miles away. My father's credit card has continued to be charged during that time. I called local EDGE FITNESS/NORWALK, CT and they said 'no problem' to get resolved and now I get a bill for $100+ to cancel an agreement that ended 2+ years ago. That is BS. Be happy that you got the extra 2 years of payments and clear this account immediately...

So I had joined Anytime Fitness gym almost a year to date. I had a friend sign on with me never got a contract. I cancelled my membership, or so I thought. I had talked to the owner David. He never told me about how to do so as far as I knew it was taken care of. When I had cancelled I was currently up to date on my monthly payments. I was getting calls from ABC Financial during my work hours. The voicemails that were left never stated a number to call back. Now I'm getting hounded by a lawyer, sent by ABC Financial telling me how horrible of a person I am. I cancelled my membership and now this is happening.

Sorry for this essay in advance. But I am kind of tired of writing to and looking for solutions for this company but I want to put my two cents in. I canceled with an authorized letter to ABC Financial after my contract was up and kept being charged for about 5 months after I contacted them by phone and email and mentioned how I wanted to cancel yet charges kept coming. Mind you I didn't even live near the gym anymore. Was told by two different people by phone that I would be canceled and last months' reimbursed yet they kept charging my account even overdrawing that account at times costing me 35$ fees. The only way I could stop being charged monthly was by switching banks and after that I thought they would get the hint. Instead they sent me a problem with my bank email so I called yet again to remind them I canceled and sent plenty of emails which I have saved for my records addressing the issue.

On 12/4/18 I requested cancellation of my gym membership based on condition 6 in my contract that states cancellation fee will be waived if a copy of an official USPS change of address is provided. I emailed the documentation as stipulated in the contract. The representatives that responded requested additional information, Bank or credit card statements which I did not feel comfortable providing and was not stated in my contract that I agreed to.

I signed up for one of their gym membership in Philadelphia. The gym itself was 6/10 I'd say. I moved away and had to cancel the membership. And before I moved away, I came into their gym office multiple times at night. I was told that all of the 3 times I just missed the person who can cancel my membership. And one of the staff members said to me at first, "Oh you have to talk to the person in the office to cancel," then, she said, "Oh yeah you can try to call them on the phone and maybe they will let you cancel it that way."

I was in US on work visa which is over now and I am moving back to my country. To cover 30 day notice I already paid 1 month advance fee and to cancel the membership I have provided my one way ticket and passport. Still ABC people are not satisfied and asking for new lease, utility bills etc. This is kind of a scam. They will frustrate you to the level that you will end up paying contract breakage fee and all. I have so many things to do and leaving in 2 days and ABC and Edge Fitness both are wasting my time and patience.

Our Gym which we were totally satisfied with closed in the middle of the month with no notice. According to the contract we have to give 30 days notice to cancel and we can use the gym until then. The Gym is closed and we can’t use the service! They are going to draft our account again this month which means we are paying for 6 weeks of nothing. I will watch and make sure wherever we go if the contract is debited by ABC Financial or anyone affiliated we will find another gym. I have emailed and called the company and get the same answer... "You gotta give 30 days notice but you can use the facility!" Really, listen to your customers. Why would anyone pay for something they can’t use. Very poor customer service. Stay far away from this company!!!

Got my membership with Klub Athletik Gym on September 1st, managed by ABC Financial Services. I signed up for it via call and sent the contract via email. I was informed by the sales rep/consultant that I can cancel within first 36 days if I am not satisfied. I was never informed about the cancellation after that period either. I went to the gym first 2 days September 1st and September 2nd which are weekends and never scanned my check in card for the gym. I called in to cancel and they asked me to come in to give a signature which I did not agree with because I wanted to follow the same procedure they did for signing up.

I signed up for a membership at my local gym, not a big deal. All was good w/ initial signup, etc. I was told that in the event I needed to put a freeze on the account that I would be able to do so (medical reasons, travel, etc) which I thought might come in handy since I do unexpectedly travel for periods of time. I thought this was actually a great idea and I'd be able to freeze my membership and not waste any unused days. I made a call today in an attempt to take advantage of this service, however, submitting the request would take 30 to take effect before the membership would be put on hold. Does it really take you (ABC) 30 days from my request date to put the account on freeze?

Me and my husband are both military with a membership with Anytime Fitness. I'm pregnant and decided to get out of the Army and have been out of a job so we can't afford the monthly payment anymore. We are told we can't cancel it at the club. We have to call. I call and there are no options to cancel, only give this company more money. Why is it I have had numerous gym memberships and I have never heard of this, it's always sign the cancelation and you can move on with your life. The manager told me they don't ALLOW** a cancelation unless we deploy or relocation, like what kind of scam is that to tell me I can't cancel a gym membership. It's insane. I'm so tempted to get my lawyer involved. If anyone could help me out it'd be greatly appreciated.

My husband canceled his membership within 3 days of getting it, which the people at the actual gym said to send ABC a letter and a cancellation form that you print. We wrote the letter and the form and sent it on the 2nd day, which was a Sunday. They claim they've never received the letter so the best they can do is take off the late charges and keep the $200 due. He never used the membership, he went through everything he was told to do and called a few weeks later to see if it was received with the customer service person telling him to check back in another few weeks. Don't work with them. They steal from people, they have horrible customer service, and they lie and say they never received a letter they threw away.

I am very surprised that the management in this gym has no compassion. I wanted to cancel my membership because of a medical condition and all they are offering me is to freeze my membership. I have to get a surgery on my shoulder and also have some spine related issues. I was advised to bring my doctor's note saying that I will not be able to work out for six months which I brought. Even then the manager is offering to freeze the membership.

I signed up for a 1 year membership knowing I would be signed up for auto renewal. I went down to gym in person and filled out the paperwork to cancel membership and stop automatic withdraw from bank on 8/30. On 10/1 and 10/30 they withdrew $40 each time, then on 11/4 and 11/10 they withdrew another $60 each time. I will be changing banks on Monday and can't wait for them to call...

This business is scum. Not only do they somehow find your bank account details and directly take money from there, they tell you the rate is around $20/mo but take out close to $50/mo without any explanation. I have emailed them several times over the last few weeks without any response. BUYER BEWARE.

Retro Fitness of Oceanside, NY and ABC FINANCIAL SERVICES are both scam artists!! If I could give ZERO stars - I would!! First off - SCAM. My credit card numbers were in someone else’s account and after $336.89 in charges on someone’s else’s account, Retro Fitness and their third party account memberships management, ABC Financial DECLINED to issue me a refund and fix this error. I know that it was an error with their membership account services/set up and they refuse to resolve this and basically told me to, "** YOU, we are keeping your $336.89." If that’s not horrible customer service, what is?? The owners of Oceanside, NY location declined to resolve this and had ABC Financial tell me.

I have been trying to cancel my gym membership since January 2018 with no luck. I was under contract when I tried to cancel which was fine. I asked the rep at ABC Financial to make sure that my account was not set to auto-renew but to leave the account alone until the end of my contract. Fast forward to October 2018, I see the annual fee come out of my bank. I called and the woman I spoke to said that she would start an "investigation" to see if I qualify to have the annual fee refunded and it would take 3-5 business days and to check for an email from them. I told them that I did not care about the monthly fee that was already paid for Oct, I just wanted the annual fee refunded.

The consultant was able to work with me and after some time and call reviews, resolve the issue.

Beware of ABC Financial's fee of $19.99 for any time your debit card is declined. They put it in their contract but it's still abusive and unfair. They are expending nothing extra for running a computerized charge of your card and extra time but they want you to pay almost a fee that is 80% of your $25 monthly membership. It's price gouging, pure and simple. I understand a late fee. I even understand an extravagant late fee but paid on the day after it's due when you run it through again is sadistic.

The Edge Fitness and ABC Financial have no integrity whatsoever. I signed up for a 12-month membership knowing I was going to be moving to an apartment with a free gym before the 12 months expired. When I originally tried to cancel I was told that I could not do so. I called about four months later to find out the exact date I could cancel my membership at which point I was informed I had actually been enrolled in a 24-month agreement, without my knowledge, but that I could buy out the contract.

I was suddenly relocated because of my job and attempted to cancel my membership several times. I initially was told to send in a letter stating I wanted to cancel so I did that, after moving I switched banks and payments continued to be attempted to be processed from my old account. I received phone calls from ABC and after the first conversation they told me I could just mail them the letter but I could not cancel over the phone which is insane. So I did that and still was bombarded by phone calls. After talking to someone again they told me that they couldn't process a cancellation at all. I can't believe a company is allow to pull this and just continue to charge me when I have begged to cancel. AT THIS POINT I AM GOING TO FILE A REPORT WITH THE BBB.

An annual charge for $39 was due on 9/1/18. The company had difficulty charging my card, but was successful on 9/12/18. In addition to the $39, there was a Late Fee of $9.50 and a Service Fee of $19.50 tacked on, making the total successful charge to my Credit Card $68.00. I don't feel I should be financially penalized for the company's difficulty. They obviously resolved it. A Grace Period is standard practice. On 9/15/18 they successfully charged my normal monthly fee.

I had been a faithful member of my gym since I joined in July 2017. In July 2018 I obtained a new job about 2.5 hrs away. I attempted to cancel in person on 7/5 and was told to call ABC Financial. I submitted my notice of cancellation, sent in a copy of my new lease and paid what I thought would be my last month’s membership on 7/10. I received a confirmation email and heard nothing else. When I checked my account status I saw that I was still going to be charged on 8/10. I called and the customer service rep said that she would remove my billing information and that I would not be charged as they looked to resolve what the issue was. Then I began receiving calls and texts from the gym about my unpaid balance and they began to call my wife (a non-member) as well.

The customer service reps with ABC Financial Services are unapologetic, do not follow up and sound like they read their responses from a textbook. I have a fitness membership and pay my dues with my debit card, automatically. ABC Financial Services handles the charges. I had my personal information stolen in April 2018. I had to cancel all debit/credit card information and complete new payment information for my gym membership. Because this paperwork happened when my monthly dues were to be charged, ABC automatically charged me a late fee (I pay religiously every month). I was not aware there was a 90 day window to dispute this charge - I noticed the additional charge in August 2018 (when our annual gym dues are charged; so I was looking back at previous charges).

I've tried to cancel my membership repeatedly now, I originally signed up for a One Year up-front cost agreement I got in the mail. (Boy was I wrong) That was April of 2017, I thought my membership expired April of 2018...like any normal person would, well it's now late August and have been getting charge this whole time which I did not notice because I use my credit card regularly. I work 55 hours a week therefore don't have the time or energy to go to the gym and didn't even think I had a membership anymore anyways. Well that's not the case with this company, since noticing the maintenance fee email I tried to cancel with ABC. They told me to go to my club, Aspire to cancel. Aspire said, “We can't cancel your membership because you have a balance on your account.”

I cancelled through my Gym, Emerald City in Everett WA. First I was told I would be billed on the 1st GUARANTEED!!! 3 months in a row, they have BOUNCED my checking account! 2 months they have taken 4 times the amount of my checking account. If your gym insists on using them DO NOT JOIN! They are thieves and liars. Someone should be in jail!

I was a member at EOS Gym for a few years, had no issues with this company until I wanted to cancel my membership. I called them to cancel on June 8th 2018 and was told it would take 30 days, for what I don't know, and I would have to pay the next month's dues and would have gym access until July 8th. I told the woman, "I have to pay for the next month even though I'm not going to be here to use it?" Since it was $9.99, I wasn't going to argue. I don't understand why the 30 day wait, so they can get a few more bucks out of you? This was June 2018, then I see a charge for $34.95 from them in August. WTH?? Right before I cancelled in June I just paid the 59.00 membership fee or whatever it is.

I went to gym (Retro Fitness) on 7/20/18. To cancel my membership. I was told I had to MAIL a letter to cancel. And it would take 21 days. And that my next month's charge will come in at a time where I’d still be responsible for it. I said ok if I have to pay one more month. I mailed in letter on 7/25. On 8/2 not only was I charged for my final month but then $55 for the following year's maintenance fee. I will not be a member there after a couple of weeks let alone a year. I called to get a refund. They told me no. That any charges that occur during that period I had to pay. A charge for services to be rendered over the next year when I’m not gonna be a member is crazy. I asked to speak with a Manager who said same thing, "I’m sorry but...I’m sorry but..." These companies are stealing. That is flat out stealing. Knowingly charging me money for services I will not receive. Next stop B.B.B.

I have been behind payments on multiple accounts and have had to prioritize my accounts. While I praise ABC for not referring my account to a debt collector for several months, I called them yesterday when I had cash in my account for the first time in a while. I specifically instructed them NOT to withdraw from my account and I would bring my account up to balance later. They said they wouldn’t do so and had erased my bank info or something anyways because they hadn’t been able to withdraw multiple times as I’d placed a full hold on my bank account.

I've called them about 6 times in the last 4 months with payment problems. Each time I call I get a different person with a different story. They'll tell me to call back and they'll be able to help me the next day to wait for the payment to process and I'll call back, and they tell me they can't do that. This has happened about 3 times now. They pull the payments at random times, and they obviously don't have consistent procedures. Someone tells me I can pay with them for a service fee and a different person tells me they can waive the fee. I'm beyond done and over their BS. The representatives are nice, but when I get 100 different answers to the same question in the same day at the same company, there's a HUGE issue. I'm not very happy with my experience with them.

This company does nothing to help their consumers. I have a membership with a gym they manage and I’ve had so many issues with them that now they won’t allow me to cancel because they are not able to charge my card. I signed up for a personal trainer but after an injury I was not able to continue. Now they are telling me I cannot cancel and are sending me to collections. The second is that apparently they were not able to collect for my childcare which they had the same card to charge the gym monthly. They make excuses to not be able to charge and then boom they want you to pay a crazy amount if you want to cancel.

I moved out of the area and submitted my first request to cancel account 3 months ago, but it never got canceled. They kept charging my card every month. I finally fed up with them and blocked my card from charging and will write letter to Attorney General about their shady practices. I would not recommend to sign up with any gym that uses ABC for their processing services. These guys should not be in business. I noticed that they keep responding with a message that says member ID was not found.

I have recently moved 9 miles away from the club as well as fulfilled my contract term with them. When I contacted Anytime Fitness to cancel my contract they informed me I needed to contact ABC Financial. ABC Financial told me that my contract automatically renews every year and that the I must provide a written Certified letter to them providing 30 day’s notice to cancel and further I would be responsible for the remaining term on the contract at 65% of the remaining months. They stated that if I had moved 10 miles away instead of 9, they could have let me out for free. This is the most ridiculous policy. The auto renew of the contract is a terrible way to conduct business as well. The original contract is one thing, but then auto renewing the contract further locking you into something you may or may not want. I’m furious right now.

ABC Financial: Health Club and Gym Management Software - This company represents a company that had an employee arrested for beating a woman. When I discussed the fact they contacted my minor child informing him of the arrest and subsequent information, they explained it was set up that way. My son is a minor. No company can justify what has happened. They also are claiming they cannot let me out of my contract even though my son worked individually with the man that was arrested. Obviously there are always cases that they should work individually to resolve. If ever there was one, this is the one where you would allow the parent out of a contract. Especially since the company didn't hold up their end of the contract.

My wife and I requested our gym membership to be frozen in May, since we like to work out outside in the summer months. They said they could freeze it for 90 days, but that we'd have to pay one more month of membership dues before the freeze would start. Doesn't seem right, but fine. We did that. However, even after the "freeze" (which I was told usually you still pay a monthly fee to freeze) went into effect, we were charged each month. I emailed to inquire about this and the gym manager apologize and refunded the charges. The gym and manager itself are great - it's ABC Financial Services that's the monster in all these situations.

I see I am not the only one to subjected to these fraudulent charges. Last month we had over 1k in our business checking account, yet ABC charged us $20.50 in fees because of "an invalid card number". I'm sorry, that's theft. Invalid card numbers are a user error, or system error. Particularly when you pull the money out of the account the next month, using the same card number. I'll be filing a formal complaint with the AG office, as I'm curious to see what they think of their business practices.

My husband has sent our freaking CLOSING DOCS and 2 utility bills to show that we’ve moved 2 hours from the gym and they keep asking for more proof. It’s insane. WE MOVED. WE SENT THE THINGS YOU ASKED FOR. STOP TAKING MONEY OUT, YOU CRIMINALS. We have two baby boys to feed and no money to hand over to an unscrupulous financial company!!! I’m furious!!!

I've went to about 3 different gyms in the past 5 years, and unfortunately they all dealt with ABC Financial. I have tried to get around ABC getting their sticky filthy fingers on my financial information but it seems impossible, and I'm sick of it. This last gym which I've been with for 3 months now is supposed to be $20 dollars a month. ABC Financial has already made $100 in these three months. Claiming that the funds weren't available when I know they were. I just called to cancel with ABC, because I am sick and tired of them stealing my money. If you read this DO NOT sign any contract with these hoodlums.

Matter was resolved.

I signed up for a gym membership with my credit card then when my first payment is put through I get charged a nsf because ABC Financial looks like a suspicious charge? Way to rip off customers. Can’t be very good if credit card companies deem you suspicious.

I joined Gold's Gym a year or two ago. There were no issues until Hurricane Harvey. Our home was destroyed in the flooding and we were forced to move to another area. After we were able to gather our thoughts and find a place to live that was not wet and covered with sewage we started to put together our lives. Gold's Gym wasn't the highest priority but we needed to cancel the memberships since we were located in the next town over and by the time I get off work and make my way to the general area, pick up my disabled wife and then pick up my son from school there is no way I can make it all the way over to the Gold's Gyms in my area.

I contacted my gym last month to cancel my membership only to be informed they can’t actually handle that themselves. They gave me a 1-800 number. Whenever I called them to cancel - surprise surprise - she couldn’t help me either. She gave me an email address to contact. I email the company - where she informs me that I have to pay 108? Why 108 you ask - for enhancement fees (which I won’t be using) and my membership fee (which has increased since I stopped my automatic draft).

They have been charging me for months for a gym that closed. Cancelled the account and asked for a refund. They gave me a name and phone number that goes right to voice mail - no greeting, no indication it's the right contact.

They said they closed my account but they continued to charge me until they received the next month last payment. Why should we have to pay a final payment when I am not using the gym? They suck. Don't join their gym. Buyer be aware. Go to L.A. Fitness.

I moved from Ohio to Florida, I knew I was still in my 12-month contract with my gym so I called them after I moved. I knew I still had to pay what I had due for the 12 months and that was fine but was reassured when I called that my membership would be canceled after I moved. I wasn't and was still pulling from my account every month. Following that I tried to send my cancellation letter and that also never stopped it.

I signed up for 1 year. I Paid for 1 year, had cancer & surgery and still I'm being hounded for the 3 months dues after contract ended. If I would have wanted a 2 year contract the dues would have been much less. I signed for 1 year, paid for 1 year & this company ABC is ruthless & harassing. Stay far away & don't join any of their gyms. "You simply can't get out of their deceiving contracts!"

I tried to cancel my membership after the 1 year I had signed up for was over. I called the gym, the gym told me I need to cancel through their parent company ABC Financial. ABC Financial told me I need to cancel through them. It seems they have rigged the system so I am unable to cancel?

Last year I sent a certified letter to ABC Financials because I wanted out of my contract with Gold's Gym. Both my mother and I spoke to someone (representing the company). She informed us that if we wrote a letter all would be taken care of. I’ve been charged since then EACH MONTH. Both my mom and I received harassing calls today letting us know we each owe 1,400 a piece. How?? If I sent the certified letter why are we still stuck in a contract that is now in collections. The lady that called was so beyond rude. She informed me it was going straight against our credit. I’m calling the Attorney General. This company is bogus. They do everything in their power to make life difficult. I’m reporting them. I want to know who’s allowing this?

I went through the effort to create an account on this website just to make this review to warn people how AWFUL this company is! AVOID AT ALL COSTS!!! I had no idea my gym would make me cancel through a third party (or that a 30 day notice was required), but turns out they sent me the email for this place when I had to cancel.

Unfortunately I am forced to leave this review due to the incredible hoops I have been forced to jump through to cancel 2 gym memberships. My wife had gone into our local Anytime Fitness in December of 2017 and cancelled with the owner, he said that we must wait 30 days for the cancellation to process. Lo and behold it is now April of 2018 and we are still being billed/charged for our memberships. I have called and left multiple messages with the gym and none of them have been returned. We have also sent a letter to the gym but have heard nothing back. I understand that ABC Financial is a mediary organization between me and the gym however they are ultimately taking my money. I would recommend staying away from any businesses that use ABC.

I never leave negative reviews unless the company is truly incompetent in following up with me about a problem and doesn't actually try to resolve the issue. After writing to Chicago Athletic Club about the letter in cancelling the membership, they requested that another email be sent, after charging me for additional 5 months since when I first initially contracted the gym (even though I never stepped foot in the gym ever again since that contact to cancel). Granted, ABC Financial was not the incompetent advisor and front desk staff at the gym but they have continuously failed to streamline or make any protocols to make the cancellation process understood. It's one thing to acknowledge that you won't take responsibility but it's really ruthless to continue to take advantage of customers took time after time. I will never join a gym membership because of this experience!

This company exists solely to shift responsibility from gyms and gym owners and vice versa. Their main protocol requires that you MAIL A LETTER to them and/or the gym where you are a member (most likely 30 days in advance -- which may or may not be told to you by the gym owner) so that you may cancel your membership. They will most likely still charge you that last payment, or, as I can see here, continue to charge you regardless. All I can say is that any organization like this, in 2018 no less, that requires you to physically mail a letter to them to cancel a simple gym membership is up to no good. You can even register online through their site to see all your information that you CANNOT change. So you can SEE your account online, unsuccessfully "manage" it, but in order to cancel it -- you must send a physical letter? Makes total sense. Avoid any gym that uses these card sharks as their payment processor.

This company handles the billing for the gym I was a member at. After canceling my membership I was still billed $25 a month to my card on file for another 6 months. When I called to find out what was going on and why I've been charged for a gym membership I canceled 6 months ago they said they had no record of the cancellation and if I wanted to cancel it again I would need to pay an additional $50! How is it that I was overbilled for 6 months at $150 and they still want $50 to cancel the membership again and refused to cancel it until I paid the $50 when I have no contract with the gym. What a scam! So now I've paid them $200 for a gym membership that I haven't used in 7 months and should have been canceled in the first place. Stay away from any gym that uses this company! They are thieves that threaten to send you to collections if you don't give them more money.

Avoid anything with this company if possible! They’re the company who deals with my gym's payments and if you’re signing up they’re more than helpful. If you try to cancel they make you jump through hoops! I haven’t used my gym in over two years because due to personal issues and have tried to cancel it on more than one occasion. Unfortunately the gym I have was of no help either.

My girlfriend and I had a gym membership to a gym that closed their doors for good after a water pipe broke... If that wasn't headache enough they took it upon themselves to transfer the membership to a gym neither of us were going to go to. We had no choice but to pay the month's cancellation fee which would have been fine if that was the end of the story. It's now March and we were just charged yet again for a membership that should have been closed months ago even after talking to a "Dave" from ABC Financial. The new gym they transferred us to said we can't cancel through them and to contact this company once again... Can you say runaround. This company is a joke and anyone looking for a gym stay away from a place that uses them and if you're a gym owner do your customers a favor and don't use them unless you're a crook like they are.

It's nothing but a headache to try to cancel with ABC! They're super easy to deal with if you're signing up to give them monthly payments but when you go to cancel - it's a whole other ballpark! Plus being charged another month? This company doesn't care about being a reputable honest company, they only care about taking your money!

DO NOT USE A GYM BY THIS COMPANY. I began working out at a gym while living in North Dakota and had fairly a pleasant experience with it. I switched to a schedule that made it hard to work out, but I didn't mind because I understood that I signed the contract. When I decided to move back to my home state of Michigan, I was assured by the manager of my gym that once I moved, I would be able to cancel the membership without any problems, because the location I was moving to was over 30 miles from any gyms. With this in mind, I moved back to Michigan. I have been back here since 1/13/18, and have been fighting to get my account closed since. I moved back in with my parents as I finish my last bit of school, making proving my residency difficult.

Beware!!! If you use any gym that uses ABC Financial they will charge you 2 months fee once you cancel your membership which is absurd. To cancel your membership, you need to send a certified letter, and I did provide one, but you have to have a permanent disability! I have Lupus, and my Immune system is attacking all of my glands such as my pituitary, ovaries, thyroid, and adrenal glands. I am physically too weak to work out at the gym, but they obviously don't care!

Beware: If you use any gym that uses ABC Financial they will charge you 2 months fee once you cancel your membership. To cancel your membership, you need to send a certified letter! This is not a system you want to have to deal with. I got hit with late fees because they took my credit card off the system! Now I am being told it can go to a collection agency! Disaster!

I was charged $49.49 and tried to cancel my membership. I was told by Become Fitness to contact ABC Financial Services to cancel my membership. When I tried to contact them they said my account wasn't found despite giving them the card number that I paid with. When I went to call them a second time an automated voice told me that there were multiple accounts with my name. Then told me that they were closed and to try again tomorrow.

I made a contract with this company for the Edge Gym and has send a notification email to have it canceled in November 30 days before and wasn't charged for that month, thinking everything was ok I went on with my life and took a vacation to then see that they made 3 different transactions on me the next month and still never cancelled it and pretending that I had only cancelled it in January and they supposedly never got my email from November even though I sent them proof that I did, they said that they supposedly only got one of my messages. I could only imagine the training that this company gives its employees, here's a book of lies you will say this, this and this and you will gain us more money either if it's wrong or right.

This is a third party crooked company that handles billing accounts for gyms. I started an account with Gold's Gym back in October 2014, little did I know what a pain ABC Financial would be! When canceling, this company will do everything it can, not to hold onto your cancellation - They don't even give or email you a cancellation code! I spoke to a woman named Esmerelda yesterday from ABC Financial, as I saw I had a charge from their company on my bank statement. Even though I canceled over a year ago, she said they never got the cancellation request, she then redirected me to a non-working number to get in touch with a manager to cancel it.

If you're reading this review because your gym uses ABC Financial for payments, be very careful. This company has designed its partner relationships so that they're not required to send any membership data on things like cancellations. So the two entities essentially don't communicate. This way, they can continue to charge you until you notice (in spite of having gone in-person to cancel at your gym). Then when you call and email, they fill the air with "I'm sorry for the inconvenience" throughout bedrock-level customer service. Then once you they admit defeat and for a cancellation, they claim it's pending and takes 30 days so they can squeeze one more payment out of you. Honestly, gyms like Workout World should be ashamed for ever having partnered with ABC Financial as they are clearly thieves leveraging a broken system. Hopefully there's some kind of class action lawsuit in the future.

After nearly 2 years of paid membership, I decided to cancel since I wasn't using the gym (Become Fitness). I went to the gym in person and canceled my membership. Even though my monthly membership had JUST renewed, they refused to pro-rate it, so I paid for the entire month of September (something other subscription-based companies NEVER do. They ALWAYS pro-rate). Then I was told their printers "weren't working" so they couldn't give me a copy of the cancellation - so I asked them to give me the original copy because I needed proof of the cancellation. That was September 6th. It's now over 2 months later and after emailing a scanned copy of the cancellation THREE times, they still claim my membership was never cancelled.

I was as a member in Al’s Westbury before. After shut down this all members were sent to World Gym on East Meadow. So I join with them. I do not like this gym. I do not know why. I went to there on October 5 this month. I was requested to write a letter that mention the reason why I cancel the subscription. I wrote a letter and gave it to a skinny lady were standing in counter the time I went. She came to me. Said, “No problem cancelling your membership but you require to pay 99 dollars because it is in our terms.” I do not expect this. I said to them, “I do not have money now. Send me letter I pay the amount.” They said, “No problem. We will mail you the cancellation notice with bill.” Meanwhile I hold my bank account linked with account to be charged to avoid overdraft fee. That time my account balance was not enough.

Omg! I have been out of the country for a month and have now been hit with a barrage of constant, urgent calls about a month to month gym membership, saying I missed my payment 9/28... Ok I am livid! Harassing and stressing me for Tapout fitness!! I have to cancelled my membership. Ridiculous!

I moved from Alabama to Colorado and had 2 months left on my membership, I paid off the membership early in May and canceled at that time. My membership ended July 15th of 2017. I used the gym till July 12th. I have went around in circles with them about this and they just want to keep charging me. They said they transferred my membership on August 3rd. How do you transfer a membership that's already been fulfilled.

I joined the gym. I saw that I was not going to use the membership. During my consultation I was told that I had to come to gym to cancel and call a number. I went to the gym, canceled my membership and they gave me a paper with a number on it and told me to call it and cancel my membership. I did that! I was billed the next month. I called to cancel again and was informed that my membership was not canceled. I told them that I would advise my bank. Now I was texted this month for a third time. This time with a late fee. My account should be canceled and they are still billing. By the way I was informed that I now have to send an email. This company is a ripoff and now I'm informing consumer affairs as to what they are doing.

Cancelled membership a year ago, employee did not turn in paperwork, so they took money from my bank account, I explained it to the manager at Lincolnton West and he said that is why she does not work here anymore, but no refund and the man was so very rude, I think this is common practice for these crooks. It should be some legal action people could take against this outfit. ABC said they could not do anything until manager calls and he will not. I guess they need the money because the gym is never full, but I need my money too, I work for mine.

They are the owners of Retro Fitness Stefko Blvd Bethlehem PA. They lie and deceive their customers, they forge signatures and take money out of customers accounts and give every excuse in the book as to why! Disgusting dishonest Crooks! They lied and deceived my fiance whom has Crohn's disease with a colostomy who was trying to gain some weight and muscle. He never signed for a personal trainer but we are paying for one, they claim they have a contract signed by my fiance but he only ever signed for the initial 19.99 gym fees. We fully believe his signature was copied or they lied and said he was signing for just the gym! We call and call and ABC Financial says we have to talk to the Manager at the gym but he never returns phone calls and ABC Financial will not help! CROOKS CROOKS CROOKS! You must feel really good about taking advantage of someone who is disabled trying to make their disability a little easier! Sick.

Is this company a scam or what? All I can say is OMG! The intentional delay on their part has to be by design in an effort to suck every dollar out of the consumer they can. I have been trying to cancel a gym membership for my son who left for the Air Force and it has been nothing short of a major, time consuming headache. After following their request to the letter, including having to obtain a copy of my son's military orders (not an easy thing to do) It has been 3 months and as of the writing of this complaint, I am still getting billed every month. I've been through 3 different people, including a supervisor with no satisfaction yet, only to find out today they are once again requesting information that's already been sent to them before.

Well, as we can see from the other reviewers, ABC Financial is not an honest company and they certainly are brazen enough to continue to treat customers this way. Sometimes I wish there were police that could arrest people like this, but there aren't. The only thing you can do is refuse to do business with companies that have ABC Financial as part of their billing. I love Anytime Fitness, but have been financially taken advantage of by ABC. I was being charged a $19.99 fee on my credit card in addition to my club membership for several months and didn't realize it.

I can only support the dismal reviews given this outfit by others. Absolutely craven and corrupt... they make it virtually impossible to cancel any gym membership. Calling repeatedly makes no difference... the bills keep coming. Worst experience ever. By all means, avoid EOS Fitness and ABC Financial.

Because of fraudulent charges from ABC I just pay cash for my membership. Then 6 months later out of the blue, they just start sending these text messages and leaving voice mails, then charges appear on my card. Then you can't talk to anybody. These guys are a scam! If you want to join a health club, just pay cash for a membership or workout at home.

Absolute garbage. Tried to cancel a gym membership in October and have charged me ever since. I've called five times and each time they say it's been taken care of, they charge me again. I will never give these people another cent. Absolutely terrible service. These people are con artists.

Easy to sign in but when you want to cancel your membership is not that easy. You have to write a letter and send it certify mail and wait for 60 days to get process!! In the meantime they still charge you!!! So read the agreement.

I am scheduled to go to army basic training in a couple of weeks, so I reached out to the edge to find out that their billing is handled by ABC. Turns out me going to basic training doesn't qualify for a account cancellation, which means I will continue paying gym membership for all the months that I will not be using the facilities. Wish I could give 0 stars. These practices should be considered fraudulent.

I was a member at Anytime Fitness and wanted to cancel my contract. I had two brain surgeries, very expensive, within a year and thought it was wasteful to continue the membership when I was unable to use it and really could no longer afford it. After being told at the gym I had to cancel using ABC financial I called and the customer service agent told me about the freeze option and that I could cancel anytime I wanted within the next three months. What they did not tell me is if you cancel while you're on the freeze you pay for that month because you did not give a 30-day notice.

I had a gym membership with Blast Fitness in Illinois. I moved to Tennessee in Nov 2016. There are not any Blast Fitness in my area. I have been trying to cancel the membership since Dec 2016 with Blast Fitness/ABC Financial. I emailed the cancellation 3 times. Made numerous calls. They also confirm with me the email address I'm sending it to is correct. Which it is, but they keep saying they didn't get it. It's awful funny it shows on my end they did. ABC Financial is a horrible company to deal with. To this day still trying to cancel and they keep saying I'm still responsible for the fees. It's very frustrating try to work them.

I joined Planet Fitness and have paid my dues but ABC Financial keeps trying to charge for some reason. They have a fee of $40.00 that was suppose to be taken out on the 1st but of course these bums tried to take it out four full days before that. These so called financial services are scams posing as billing for gyms. Don't do it, they will screw you.

Would put negative stars if possible. My account was frozen and my gym told me I would have to pay NO fees while my account was frozen. Last year, ABC Financial called me and left a voicemail telling me that they had "great news" about my account. I called back and it turned out they were being deliberately deceptive because they wanted to collect on my annual fee (even though I had been told I didn't have to pay any fees while I was away). I had received no previous notices and they still charged me late fees and collected on top of my annual fee. This year I received the same call, using the same deceptive tactics! This company intentionally misleads, confuses, and deceives customers so they can make a profit collecting account fees. Unethical, unprofessional, and inappropriate. This company should be shut down. I called and no changes have been made in a year since being deceived! Disgusted.

I signed up an Edge Fitness gym that uses ABC Financial Services. I called to cancel and was told I had to call ABC Financial Services. After calling ABC, I was told they will not be able to cancel by phone and that I can only cancel by going online. After logging in online I was directed to e-mail or call the same number that had already told me I could not cancel by phone.

All I wanted to do is cancel my membership because of health reasons. I haven't been in 2 months but I still paid my membership. When I tried to cancel they said I need a 30 day notice. I explained to them that I haven't been going but they want to charge me 38 dollars to cancel. And told me if I didn't pay they would charge me every month until I did. I told ABC Financial to bill me but they refused. Now I'm getting text messages all the time about my bill and I haven't been in three months. Worst experience ever.

My husband and I signed up for a gym membership through Anytime Fitness and when doing so they never mentioned that their billing is completed through another party called ABC Financial. My problems began after I had a change in jobs and my new job pays 2 times a month and my pay day was on the day my dues are collected. I started getting notices and phone calls from ABC Financial stating that my payment was declined. I was being charged OVER $40 in "Services Charges" WHICH IS RIDICULOUS, I have NEVER dealt with a company that charges such high fees... which are almost more than my membership!!

Trying to cancel gym membership is more of a workout than I ever did at gym. The gym was unhelpful, then contacting ABC, they will tell you anything you want to hear, but nothing gets done. Your credit card on file will continue to get charged... forcing you to get on phone to your card and dispute, then back to ABC to again try to finalize your cancellation... which you thought was taken care of 30 days ago. RUNAROUND and HASSLE go hand in hand with this company. BEWARE and remember reading this post.

Absolutely criminal cancellation policies. If your gym uses ABC Financial as their payment processor, run for the hills. Gyms have a choice on who they do business with, and if it's with these guys, it's because they want to make your life a living hell if you ever want to cancel. I have an operator on the phone with my file up and I still cannot cancel my membership. They want certified mail documents, and to charge a cancellation fee to close out a membership when I'm outside of my contract! Completely absurd policies designed to trap you into contracts and nickel and dime you everywhere possible.

Shady company. Gold's gym kept providing us with bad information on how to cancel. We were moving. We were told to come in, then told to email. We emailed. No response. Go back to gym and get a phone number. Called ABC and they say "send a letter; one for my husband one for myself with two checks". We did that. They obviously got the letters since they cashed the checks (2) and only my husband gets a confirmation email he was cancelled. I call, they tell me to send another letter. I comply again including proof of cancelled check.

Unfortunately this company almost gave me a heart attack when they left me a message that I commit a fraud! That my account has been submitted to the Attorney and asking for $1,700. I signed up with Women's Health Gym few months ago. I did not continue because not only that I was not happy with the gym but it was not working with my schedule. They are open 24 hours but I am alone at the night that the business is close! My mistake was I was not able to cancel my membership. It was continuously charging me but my purse was lost and my whole wallet was lost. So my ATM was not working when they try to take out from my account. The person I spoke to was not friendly at all! I asked them what company did I commit a "fraud" they were saying all this credit card company. How would they not know what are they charging me for?

My husband and I have been members of Gold's Gym for two years now. September would have been the last month of the second year of membership term. I stopped by the gym and asked how I could cancel our memberships. I was given the forms to fill out, which I did right there at the counter and also told to mail a registered letter to ABC Financial. I did that as instructed. I was told that it was enough time before the next round of membership charges. I was all set. When I go to the institution I am paying to for their service, I expect to be provided with the accurate information, including ALL THE DETAILS at the signing of the contract. If I knew I would have to be going through this hassle, I would have never signed up. We barely used the gym and had the membership for the convenience of the location.

I have been an Anytime Fitness member for 5 years. I regularly work out, have fully taken advantage of using my membership. A new YMCA was built in my community so I stayed until my Anytime Fitness membership ran out 12-16-16. As a promotion, when I renewed my membership, I was given 2 free months to my 12 month membership. My receipt specifies my membership is paid thru 12-16-16. I paid IN FULL with CASH for a 1 year renewal. I started receiving a late notice in May from ABC saying no credit card on file, they were wanting to charge me twice a year for a gym enhancement fee but they could not because I paid cash.

If you are signing any type of membership and ABC Financial are their financial managers, do NOT sign with them. I been trying to cancel my membership for the past three months and I couldn't get ahold of them and Fitlab wouldn't help me get my membership cancelled. I finally called my credit card company to dispute the charges then I received a whole bunch of calls from their collections department. Finally I got ahold of them and they decided to charge me late fees on top of the monthly fees. Terrible people to work with. Will never do business with them again.

Let's talk about ABC Financial Services for Retrofitness Club... They are thieves!!! How can the late fees be more than the actual membership each month. Late and you're paying more in late fees. Late (Fees: $48.00), membership is less than $20. Other than quitting this place, how can we put a stop to these charges. I want to live a healthy life style but at this rate if I'm ever late for a reason I will be paying late fees and the membership fee.

I joined my local 24 hour fitness on a month to month basis explicitly because I knew I would need to move for school but did not know when. I asked and was told that I could cancel anytime, but would pay $10 a month over the annual contract fee. When I went to cancel, I was told I needed to give a 30 day warning and would be charged an additional month. This makes zero sense. I paid extra so I could quit when I wanted to. I had already paid through the month. Why should I pay for months I was explicitly telling them I wouldn't use? I paid extra so I could quit when I wanted to! On top of that, when I refused to pay they began charging exorbitant late fees! I don't understand how such an obvious scam is legal. I paid extra so I could quit when I wanted to, and they wanted to charge me for quitting. This remains unresolved, but this obvious scam is crazy.

The company contacted me in a timely manner. They apologized for my experience and assisted me in a reasonable solution.

I joined my local Anytime Fitness in the summer of 2013. No one told me that billing was done through a separate company, though that could be typed in fine print on the contract somewhere. Well, at the end of 2015, I realized that I hadn't been going to the gym much, so I figured I'd stop the auto-renewal feature before the new year. I went to the gym, where they told me I had to contact ABC Financial and gave me their phone number. I called that afternoon, and after being on hold for over 30 minutes, I gave up.

This complaint is not just for ABC Finacial but also for Retro Fitness. They both work in tandem to make membership cancellation impossible for the customer. Be careful because after our third attempt to cancel they are still billing us. I still haven't solved the issue and I'd love to know if anyone has any advice on how to set myself free from their tentacles.

ABC Financial services dont follow cancellation rules for Edge. ABC Financial told me I can't cancel my membership with the Edge Fitness club which is a terrible customer service gym, not welcoming at all, unprofessional staff and don't follow right to cancel policy when moving 15 or more miles away from any facility even though the proof was submitted via email. I decided to submit a complaint against ABC Financial after they told I don't live 15 miles away even though I am the one who drives there and I have proof on my GPS. Anyways I am submitting a complaint through the Consumer Financial Protection Bureau which is the government organization that handles any kind of financial complaints. Let see how it goes...

Full disclosure, I work in customer service/sales. I know how to speak to others in my field but even I lost my cool on this one. I signed up for Gold's about a year ago. It was a discounted program through my work and I just wasn't going. I called Gold's to cancel and they explained I would have to go through ABC via a mailed letter. I also had to pay for postage on this letter and go physically into the facility to obtain the letter. No problem. I did this and eagerly awaited confirmation. This was on 9/7, I received a letter (posted from them on 9/16) on 9/22.It showed a new balance of $68.99 but it wasn't labeled as a "cancellation fee". There was a line, however, that said "total due to cancel" with the same amount next to it.

I enrolled at the gym in June and only attended the gym a few days. I was moving to NJ and therefore I could not continue to attend the Staten Island gym. I walked into the Staten Island branch in July and asked them to cancel the membership. They told me I should come in or call when the GM is in Office. I called a few times and they never let me speak to the GM. Every time I call they tell me he is not in the office. In August I managed to speak to the AGM. I explained him the situation and he told me to that he will get back to me the same day. He did not. I am still receiving nuisance automated calls from them. They want me to pay the annual fee and the monthly membership fee for the months that I did not attend. They need to shut down or change the management.

There's a lot of complaints on this site about ABC Financial, so when I contacted them about a complaint I was braced for the worst. To my surprise, it was the complete opposite. The service rep, Vanessa was soft-spoken, patient and professional. I received exactly the service I needed, even though the problem was caused by a mistake on my part. I know there are a lot of companies out there that would rather take advantage of people rather than offer legitimate service. I also understand that some of the complaints about ABC might be legit. I just want to pass this on. My suggestion; when contacting these companies try to dampen your anger. Be professional and patient. You could have a positive outcome.

Many calls prior to that had no result. The issue was resolved only when I wrote a review here. I am happy with the outcome after all.

Complete thieves. I cannot understand how they have not been shut down yet. They tell customers one thing then do the complete opposite. They charge fees that were never mentioned when signing up. How have they not been reviewed and shut down for their practices?

When I signed up for my gym I wasn't made aware that payments were being collected by the third party company ABC Financial Service. The agreement I signed was for 27$ to be withdrawn on the 9th and the 24th of every month. Not only did this not happen, there have been instances where withdrawals were made three times a month. At this point I was very concerned and brought my concerns to my rep who basically argued with me. I said I wanted to cancel my membership and she said she would call me back with the amount I would have to pay to cancel. Not only has no further contact been made, but they keep making withdrawals despite the fact that I have asked to cancel my membership.

That just join the Edge Fitness center and April payment was due but I chose to pay with a credit card and the payment auto pay didn't kick out the auto draft and decided to Bill Me anyway therefore resulting in a late fee and a overcharged at my bank. The representative said the fee was waived... May 25th rolls around and they charge me the late fee and the bill again... But in my account was only enough to pay the bill which is what I use this account for some small bills so the results are insufficient funds and I asked to be taking off of auto pay which I am speaking with a representative why can't they do it. Why do I have to email to get off of auto pay? So, I requested again and still waiting for a response. Now I have to go and stop payment to these clowns which will cost more money.... Run as far as you can when you see ABC Financial. If you have to leave your Fitness center to do so do so.

Absolutely terrible customer support in terminating agreements. I'm moving 6/25 and agreement renews every 13th. I emailed a copy of the lease with not the best resolution (consequence of being scanned a few times since new landlord is out of state). ABC was going to send it to an "outside department" to confirm whether the lease was valid. I wouldn't find out the decision until next week - when I would have to pay an additional month's fees. I spoke to a supervisor who was initially unhelpful but later polite after I asked to speak to her supervisor.