ABC Financial Services Reviews

Tried to cancel my gym membership because I was deployed. Forwarded my deployment orders and they refused saying I needed to provide more documentation even though the bullet points in the email states military are allow to cancel when deployed.

Signing up is easy, but canceling is extremely frustrating. I followed my contract, contacted them on time, and was told to wait for someone to reach out. No one ever did. The gym sends you to the finance company, and the finance company sends you back to the gym. No accountability, just delays while charges are still pending. I had to involve my bank to prevent being charged again. Think twice before signing up with any gym that uses this third-party billing service.

This company is absolutely atrocious. Completely oblivious and incompetent. I’ve been a member at WOW for many years and have received a hidden $35 fee that is not a part of the user agreement. On top of that I was charged my annual fee and monthly fee which is accurate but after speaking with customer service and having them direct me to the email they referred me to, I get absolute negligence. I submitted screenshots of the bank statements they requested per contract in the event of discrepancies and they completely disregard the hidden $35 fee. They claim there are fees for updated equipment and broken equipment which is what the annual fee ($59.99) is utilized for but still disregarded the hidden $35 fee that was withdrawn in addition. Avoid this company at all cost if you don’t want your money stolen from these pirates.

I tried to cancel inside Power House New haven. They gave me the number for ABC after 40 minutes on the phone. They told me I have to email and log into some portal which I don't have any log in info for. Additionally there has been no response to the email thus far. I had to put a stop payment in with the bank. Completely ridiculous!!!!

This financial institution is one of the worst. I have to monitor my bank history to make sure I’m not overcharged by this incompetent financial institution. I’m probably going to use another gym just because of this. It’s a shame I have to leave for this reason but a peace of mind goes a long way. I can only imagine how many potential customers have went elsewhere. Solely based on the reviews of a company who handles their finances. I’m sure they’d have 0 stars if that was an option.

They keep adding fees, for their services, paid 62.00 in fees, when I had instructed the gym place do not use them. And they agreed. A membership was of 34.00 a month ended up paying 125.00. Only 34.00 and the rest to ABC. Isn’t this stealing?

This crooked company is holding my refund money since May! They need to be stopped! I am currently seeking legal assistance. They continue to lie about the status of my refund for the cancellation of a gym membership 6 months ago! They are crooks!

This is company has no ethics. After struggling to cancel my gym membership, the last conversation with ABC Financial was a person who barely spoke English, trying to convince me to put my account on hold for five dollars per month so that I could rejoin any time, as if that is some kind of benefit. Once I finally figured out what they were trying to steer my, I explained that I just wanted to cancel. The person finally claimed that my cancellation was complete. The next day, there is a $37.35 charge to my bank account. I AM NO LONGER IN A CONTRACT. YOU HAVE NO RIGHT TO CONTINUE TO DEBIT MY ACCOUNT. THIS IS THEFT.

The company refused to process the cancellation unless I provided extensive medical records and a note from my doctor. This request for highly personal medical information is unnecessary, invasive, and irrelevant to canceling a paid membership. Additionally I had trouble understanding the person on the phone due to heavy accent.

Do not sign a gym membership with ABC Financial. They make it very difficult to cancel a membership if you are under contract, and the staff is not accommodating. Although my gym, which uses ABC Financial, is great, I don’t even use it because of my work schedule. Overall, while the gym itself is good, dealing with ABC Financial is not a positive experience. It's best to stay away!

Sure would be nice to be able to give "zero" stars. ABC Financial is a disaster. They’re the ones responsible for dues collection at Gold’s Gym, and my recent experience shows exactly why they have nothing but negative reviews. My bi-weekly payment was scheduled to be deducted today—I confirmed it on my credit card statement. Yet when I went to work out this morning, I was told I had a “past due balance.” Really? A payment that isn’t even due yet is suddenly “late”?

I relocated from Hampton, Virginia to Austin, Texas for employment and submitted the required documentation to cancel my Anytime Fitness Hampton 2 membership (Acct. #**) per the relocation clause in my agreement.

The actual worst ever. I’ve literally been charged over a couple hundred dollars while trying to cancel my membership. Everything is done by EMAIL which is the sturdiest thing ever. I have never experienced such poor customer care. These guys are the actual worst and have caused so much financial stress it’s ridiculous. Do yourself a favor and NEVER join a gym that is owned by ABC Fitness.

I cancelled my gym membership April 7th. I got a charge from ABC in May, as my gym hadn't told them to cancel my account. I notified my gym and disputed the charge. Now I'm getting harassing calls saying I owe ABC for the May charge. I talked to a 'supervisor' who said they can't take the charge off of my account. Deceptive, predatory and underhanded business practices.

I’ve been to two gyms in my state that use this third party “company” to handle billing. It’s always the same crap. Charging late fees before you’re even late. They don’t even give you a heads up. Same with maintenance fees. They can call you to let you know your balance is outstanding, but god forbid they let you know they’re going to charge more than agreed. Unethical and greedy, capitalizing on people trying to better themselves. This is the kind of rhetoric what we need to take America back from. I DON'T RATE THEM.

I changed my last review. They gave me a fair deal. Although I paid a fine it was ok. I’m ok. I’d prefer no fine to break the contract. So many gyms go month to month. Not good at all to pay a 250 dollar fine but it’s fair. I agreed to it. I wish there’s no fine to cancel. I was paying way too much monthly at the gym in the first place. I should’ve negotiated but actually I appreciate ABC for canceling. I don’t know how to delete my last review here.

I had canceled a plan and was told it was canceled but I was never told I had an outstanding fee until ABC reached out to me and even after I provided a verbal yes that I canceled my gym plan, they still wanted me to pay a debt I was never told I had. I never had issues with the gym and always paid my bill until I decided to cancel it and even till then the gym employee told me I didn’t have an outstanding fee.

Bad customer service and they don’t care about customer relations. I also had a horrible experience with cancelling my membership. Never has it been this difficult to quit something, they only need a blood sample to process your request. I don’t have a large reach but, I will make sure to educate as many people as possible on ABC does business. At least they know the beginning of the alphabet…about they only thing they have done right.

I am actively trying to pay a bill because it has not been accepting my card. Only since earlier this month was I notified that my new card wasn't taking. Now my key fob is disabled and after updating the information and putting in for a manual payment. It will say a payment has been received but no money has been taken out of my account and my due has not been changed at all.

Terrible company. I was given an agreement that I’d only have to pay a 24.99 cancellation fee then they double back and attempt to charge me 126$. I hope it goes under. The First Lady helped me with an agreement but as soon as I called later to verify it has been cancelled they just regurgitate their scripted lines.

This agency has slow and bad service. Nobody answer the phone in long time. After you cancel the membership, they still take off money, from your account. They many regulations that the customer doesn't know, and many excuses for their low service.

I cancelled my membership over two months ago for me and my daughter. I was the sole person paying for the account for both of us. She was a student. I called the local gym and told them to cancel my membership, and they told me I had to call ABC to cancel. They said I had to give 30 days' notice. Both FOBs were returned to the original club we signed up at. They sent me a letter stating my membership was cancelled. I checked my bank account after the 30 days and they're still collecting money for two additional months stating that my daughter didn't cancel! So I'm paying for a membership with no FOBs, no access to any gym, and I'm paying the same amount for one person?

Even though I'm on a state and national do not call us they still choose to call me several times a week even after I sent them notice that they're in violation of law. I am not the participant that they're looking for. I have no connection to them nor do I owe them a dime. This company is harassing me because they think I'm somebody that I'm not and I will not give them the information they require.

Got injured at work. No longer able to go to the gym. Went in to cancel my membership. Told me it was canceled. Continued to charge me the annual fee 75.00. Along with a $25 convenience fee, My monthly membership $45 and another convenience fee of $25. No one told me there had to be a written email sent to ABC Fitness for my cancellation however, ABC fitness didn't feel that I deserved to be refunded my money even though I was misinformed. Got the feeling they straight out Don't care One of their customers was wronged. Now I'm stuck in debt over $300 at the time of this review and still gaining overdraft fees and I have no way to pay because I have no income and cannot work because of my injury. This company doesn't care at all about their customers (I was a loyal customer for 5 years). I highly recommend you use a gym outside of ABC fitness.

I was a member of Anytime fitness from 2017-2024. The one in Golden Valley Reno, NV 89506 has made it BEYOND difficult to cancel my membership. I have not been in contract for five years; it has taken well over 60 days, and I keep getting charged. I turned in the form 9/5/2024 VIA email MAKE SURE YOU DOCUMENT EVERYTHING. I was also in direct contact with a club manager via text. I would get "assured" it has been handled. Only to be charged for a membership I cancelled. I also sent an email basically BEGGING THEM TO STOP CHARGING ME. I will never recommend Anytime fitness due to their business practices or lack thereof.

In partner with Anytime Fitness of Parrish FL. The worst gym in the state and that's being modest. Been sending e-mails to Kayla for a month to cancel. She has been stacking fees and my contract is over. That's why they make it hard to cancel. Why should you have to send a letter or go online to cancel in 2024? This isn't 2005. You know the service is terrible by the picky posters in the bathroom about adding charges for routine scenarios within a gym. Crunch Gym is cheaper and have much better equipment.

They will scam you even before I had proof that I send a cancellation request. BBB should close these scam artist. I have proof of the email I send and did not reply to cancel therefore they charge my card at a cancel anytime agreement

I will never sign up for a gym again because every gym uses them and I can’t stand them! I would be on here all day with complaints, but just to keep it short, they keep my anxiety through the roof with their business practices!

As a gym owner that uses ABC I can’t say enough bad things about this company. Fraudulent company that I would never recommend any gym ever use them. They are parasites to both you and your members.

It is terrible. I would never sign for a gym that works with ABC financial solutions. They charges you any time they want and even if you cancel your membership they still getting your money. I had to go to my gym twice to claim the charges.

I have been trying to cancel my membership for a few months and somehow I just got charged again. I was told I could not cancel it over the phone but yet their site, when I hit cancel member, it says "internal server error" every single time. I have emailed them and I was told that I wasn't able to cancel it through email.

I asked for a month-to-month agreement at an Anytime Fitness location, which has proven to be shady in their communication since. When I requested to cancel the month-to-month after moving (and the nearest location closed), I was told by a different manager that I signed up for a 1-year membership. I vehemently told the manager that I only spoke with staff about a month-to-month. The owner, Branden Bunker, was unreachable, refusing to communicate. I was told later by a trainer that the staff who signed me up had been terminated for mishandling memberships.

Unfortunately, my mom was lied to, and taken advantage of. I called the Consumer Affairs department in hopes they would help my mom find a solution for her auto finance loan. Filed a complaint against the dealership that sold my mom a car that had no proper safety such as airbags and working seat belts, putting her life at risk. Neither the dealership nor Consumer Affairs have reached out to me with any solutions. I have been hung up on multiple times by both parties, (dealership, consumer affairs case associates).

Tried to cancel back in November and was told I had to prove I was moving to cancel the membership and pay $200. I thought that was odd but went through with it and provided my information for it to be cancelled. Fast forward three months, I am still being charged and when I reached out to cancel a third time they wrote back stating I'd have to pay $332. Are we just making up numbers now?

On 1/17/24 my son invited me to go to the gym with him. I was excited and headed over to EOS GYM in Mesa. My son has a guest pass, however I was told to speak with Russell and Woody. They were nice guys, however I knew they were selling a product. I joined the gym and cancelled the personal training. I also cancelled the full gym membership before the 30 days. They charged me for the personal trainer and gym membership. I called repeatedly and also went into the gym to cancel. I had to go through my bank to dispute all charges. EOS and ABC Financial Services are scamming people.

I signed up for the gym being told I would have to pay a fee of 40.69 twice a year for club fees. I have now been charged 6 times this amount and I have been with this gym less than a year. I thought it was affordable which is why I signed up but now they are charging me late fees for payments they have received and I'm tired of it. I then try to contact customer support only to never be taken off hold. This is outrageous and I don't see myself being partnered with this gym any longer.

This company is the biggest scam imaginable. They find every way to steal money from you. I have no idea how they made it so that gyms use them. They will take and take, and when you go to cancel, they squeeze you out of money and make it impossible to cancel. I tried to cancel, and it took a whole week to do so. I sent them proof of moving, and the lady on the other end said she did not know how to open a PDF. Are you ** serious? How do you hire and employ to work in digit customer service and they do not know how to work basic computer skills? After that week, it conveniently fell within the period of "in a pay cycle," so I had to pay an extra membership just to cancel. A scum bag company with scum bag practices. I wish a government agency would dismantle this fraudulent company.

Their sales team is deceptive, incompetent and unaware of their own software's capabilities. The software is outdated, slow and doesn't have the basic capabilities needed to run a successful gym. They've doublecharged and overcharged over 100 of our members. They've forced us to purchase their antiquated hardware at steep markup. We've lost over 100 members and spent 10s of thousands of dollars making the move to and now away from ABC. Worst business decision to date. STAY AWAY! Here's a list of things their software DOESN'T DO:

I was recently charged twice for $46.99 on October 5, 2023 and October 6, 2023 by Crunch Fitness and ABC Financial. I went inside Crunch Fitness local branch where I live and the manager said it would take a week for me to receive a refund. I really think that it is ridiculous that my money was taken from my account for almost a $100. Can I please get my money please.

ABC did the right thing. I appreciate their attempt to make things right and they did. I wish I did not have to leave a public review to get taken care of but I really do appreciate that they made things right. My experience has been much better since.