ABC Financial Services Reviews

I joined Crunch Fitness where I live and I have had my membership since 2019. I recently requested to cancel my membership and they require a 30 day notice? A 30 day notice? Why? It's not really month to month, cancel anytime. They don't really explain this when you sign up, so based on when this is requested you may find yourself paying for an extra month even when you want to cancel the month you're in. I have used another gym prior to using this one and again sneaking an extra month from people is just wrong.

If I could give zero stars I would. I signed up with Anytime Fitness and was told that should I want/need to cancel that I could and they could waive the fees. I have contacted them twice now and the staff at my local gym are no help and no one from corporate ever gets back to me, that is when I can even get to leave messages/speak to someone. I haven’t attended the gym In months which they can see but they still refuse to let me out of my contract despite me being unhappy with the services I’m over paying for.

During covid 2020 when gyms like Anytime Fitness were closed, this awful company kept charging my account. I couldn’t use their services, and they kept charging. I will never do business w/ them again.

Customer Service rep picked up the line and let it sit there for 10 mins without speaking with me. I heard everything going on in the call center so I know they were listening. I tried speaking loudly but had to eventually hang up. Further their electronic IVR system hung up on me several times.

DO NOT join any gym that uses this company for its billing. They purposely make it VERY DIFFICULT to terminate a membership. And don't just take my word for it...read the other reviews here. It benefits the gyms because then they're not considered "the bad guys" when you can't terminate - basically this company does their dirty work. They're impossible to get on the phone and their customer service is abysmal. Watch - they'll respond to this with some robotic, pre-canned response. If I could give 0 or negative stars, I would.

We have been trying to cancel a membership with Anytime Fitness in Roswell, GA since my husband moved to Miami. It was much easier for him to get a new driver's license. They keep asking for different documents to make it a painful exercise. In the meantime, they of course take your money for a service that is not used. I will never use them again in the future.

I have had the displeasure of being tangled with this company twice. Once was when I was at Gold's Gym a long time ago and again right now with Anytime Fitness. Both instances resulted in being continuously charged after cancelation. When contacted they were zero help. Even after the local gym had assured me that the membership was canceled. This company is trash. I would not voluntarily use them under any circumstance. When I signed up for a membership at a new place, the first thing I did was ensure that they were not part of this company. No matter what gym I go to, I will ensure that they do not use this company. I know they changed their name ABC Fitness Solutions. I will ensure that I stay away from them forever. It has always been a mess that resulted in time consuming efforts to get money back that I owed. They are the worst company I have ever been sucked into using.

Trying to cancel a gym membership is proving to more of a hardship than my entire experience in Iraq. I've attempted to update my payment info after my identity was stolen yet three times through their automated service it has not worked. I've currently been out of the area for work and can't simply "go into the club" to cancel or update anything. Their automated system provides multiple calls a day that is borderline harassment in my opinion. I will never in my life use any service this company provides ever again.

I would not do business with this company. If you move and need to cancel your gym membership, they make you "prove" that you have moved by means of new home ownership, lease agreement, or utility bill. If you don't have those items, you have to have proof by 2 other means: letter from current employer on company letterhead, credit card statement, PO change of address, and/or bank statement. As for me and my hubby, we live in our semi truck going coast to coast since we became "empty-nesters". They will treat you like a child in order to cancel. I would highly recommend not signing any contracts for gym memberships.

I have never had such terrible customer service in my life. I am moving and need to cancel my gym membership. The terms of my contact say that I need to provide proof I am moving more than 15 miles away from any EDGE location (which I am.) I provided proof of this with a signed lease that proves I am moving far enough away to cancel. I emailed ABC and guess what they said? This is not sufficient proof to cancel. I send ANOTHER copy. No response. I called maybe 4 times. Each time they told me that I needed to provide a lease for proof. I ALREADY DID!! MULTIPLE TIMES!! And no one responds to my emails.

Member of what used to be Gold's Gym and is now 425 Fitness in the greater Seattle area. Have been a member on and off since 2017. I have always had issues with ABC while trying to cancel an account or to dispute bogus charges. The current scenario arose from me cancelling my prior account during pandemic (cancelation confirmed with NO charges during this period of time). I created a new account recently, and am now getting DOUBLE billed for both accounts on a monthly basis. Customer service is inept in assisting and claims the account has been open since 2017, which is completely false. Predatory billing practices and clueless customer support.. AVOID gyms supported by ABC Financial like the plague.

This company is the worse, their customer service reps are unskilled and they lack the ability to deal with people. My membership with The Edge Fitness expired several months ago, they have given me the hardest time to cancel and stop charging me. I have been emailing for several months now requesting to cancel, they continue to say that according to the terms of my agreement I must inform them 30 days prior, which I have been doing like I said for several months now. At this point there is no agreement, which I was told by my local GYM.

Beware of predatory membership practices perpetrated by ABC Financial. My wife signed me up for a gym membership about 4 years ago. The pandemic happened, gyms closed and I moved from Hayward to Concord about 30 minutes apart, almost a year ago. I requested my wife to close the account which she did. I get an email months later saying that the gym was unable to bill the card that was on file... Of course not. We closed that bank account when we moved the area.

I have been a member of Fitness 19 since March 2019. A few months back I noticed that they charged me an annual fee (which was due in June 2020) and one month of dues charged to my CC last November, even though the fitness center in Dublin CA was closed during this time. I immediately disputed this transaction. The Dublin gym only re-opened in March 2021. Last month I requested that Fitness 19 cancel my membership. They told me to contact the ABC customer care center. I did this by requesting a cancellation via email.

I have been trying to cancel my and my wife’s gym membership at Big Sky. Called the gym and they gave me ABC’s customer service number to call. I call ABC and they tell me I have to email. I email and now they say I have to send a letter requesting cancellation via mail. Just cancel our memberships! SCAM.

I have called, emailed, emailed and - you guessed it - emailed to try to confirm my membership at The Edge Fitness Club in Media was cancelled. On my call, I answered questions about the cancellation, and still find myself charged monthly for a membership that I do not want and was falsely told was cancelled. This is heartless theft, and SO exhausting. During a global pandemic, no less. I even received one refund, and emailed to confirm I wouldn't be charged moving forward. All I received are vague responses, and now I am even being asked to provide proof that I ever requested the cancellation in the first place. I thought my call was being monitored? I thought the customer service rep was recording my answers? I need a full refund for the last two charges to my account, and I need my membership terminated IMMEDIATELY.

In March, the Gold's Gym nearest my house closed due to COVID-19. I got an email from our location manager saying that we would not be billed during the pandemic. The location has never reopened. And, I wasn't billed by Gold's Gym anymore. We made the mistake of putting my membership on our debit card (which we pay for everything with), and didn't notice until December that ABC Fitness had started billing us for gym membership - starting in July. Granted, we should have noticed the billing, but we just didn't.

I have a membership with Reston VA Crunch Fitness (#~99877). I froze my account in 2018 during my pregnancy, thinking I might be going back to the gym at some point and no longer under contract. They charged me $25 annual fee in 2019 and again in 2020. I thought about cancel my membership in 2020 but then COVID hit so that's not the first thing I am thinking to do. In January 2021, I got a call saying I need to update my billing as they can't charge me the $25 annual fee as my credit card on file expired, which reminded me to call them to cancel my membership. They said in order for me to cancel my membership, they have to "unfreeze" my account, and charge me for one more month ($39.99).

Out of the blue I started getting text message about "my bill" with Work Out World, I deleted the texts and thought them to be some phishing tactics from some scammers. Then I started getting calls from this number 1 833-311-0847, I answered and the prompt said that it was from Work Out World. I never heard of them, I don't know them, and I never had anything to do with them. I hang up and looked up the company online and found that they had a club not far from where I live. So I called them and asked them why would their company call me? I was never a client of Work Out World.

Stop charging my credit card. The gym is closed due to pandemic and you're in violation of the contract. You should be ashamed of your unethical practices to charge members when the gym is closed. Please terminate my membership status. I have repeatedly sent you emails over.

Horrendous customer support. Can't get them to stop billing even though we cancelled months ago. They are continually charging for a membership I no longer have. They now say they won't cancel until the balance is paid. The gym was closed because of covid and we couldn't even go if we wanted to!

I have never had such a difficult time canceling membership in my life. I have been trying to cancel my Work Out World membership for years. I have sent emails, letters, and called many many times. I'm always told told my membership is will be cancelled within 30 days only to find out months later (I am no longer on this bank account) only to find out it never was. Sent multiple emails todays and decided to call. Was told by a customer service agent that my cancel request was being processed only to find out it wasn't. Was told by the agent that they received my email only to find out from a supervisor that they can't see if an email request was sent. I just don't understand how companies like this can get away with this for so long.

My membership was cancelled on Aug 27. I got confirmation from ABC Fitness club saying Aug 27 is my last payment. But they took money on Sep 27. I asked my bank to take it back. Then I got collection notice letter at end of Oct saying my Sep and Oct fee is past due. I contacted my club again and got confirmation again that my membership was cancelled on Aug 27. I also called ABC Financial hotline and emailed to membersupport. Email, no response. The lady over the phone told me they could not help and we need to contact the club. Again, I got another collection notice today saying my three-month fee and interest charge is past due. Very annoying. I will not deal with any fitness clubs which are using ABC Financial. My agreement # is **.

One day I get a call from ABC Financial credit reporting department requesting me to pay $1,000 for "past due payments". I explained to lady on the phone that I was a student and had moved away from the gym. I had notified Best Fitness in June and they told me to call ABC to cancel. I called them numerous times, and never got someone to answer. They literally make it impossible for you to cancel. So then I got charged for two months and I disputed the charges on my card, and won! Okay, I assumed they got the dispute and canceled my membership. I was not charged anymore and was not contacted by anyone from Best Fitness or ABC. So when I got this call asking for $1,000 I was very confused. I asked why and she said I was overdue on the last 4 months. June 2020-October 2020.

Today I walked into the gym of which I have been a patron for over 10 years because of “ABC Financial Services” aka “ABC Fitness Solutions” and the horrible job they do at treating paying customers. My payment going back to the day I signed up for the gym was always due on the 10th of the month. Starting in March of this year, my gym was closed due to the ongoing health crisis. Payments/invoices seemed to be suspended for the months that the gym was closed. Once the gym reopened, I was seeing payments due. Perfectly reasonable. However what is not reasonable is that they change due dates without informing you, e.g., you do not get any statements or invoices by mail or email.

For 9 months I have been trying to cancel Anytime Fitness. I walked in and was told I needed to send a signed letter to ABC financial to cancel. Done. (Crickets). I sent another one. (crickets) Then my card expired, I thought good now it will cancel. Nope. I get an email asking my to update my expired credit card and pay $55.00. Nope. I called and after providing my account number and numerous other information to prove it was me, spoke to a customer service operator and got the canned response. I requested a supervisor. Kathy got on the phone and was again unable to assist me and the person who she needed to talk to was "out today" and as their rules state you must send a signed, certified letter. Done that twice.

This is the contract billing agency for the GYM chain Anytime Fitness. They recently changed names from ABC Financial to ABC Fitness Financial. Don't be fooled into signing up for a gym membership at any of these locations. My 83 year old mother in law (with Dementia) was supposed to sign up for the Medicare program Silver Sneakers. They convinced her she needed a full gym membership instead of the Medicare covered portion. They have been billing her for an unknown amount of time, and she hasn't used the facilities in over 6 months. Her disease has progressed so far that she is unable to exercise or use a facility at all, and is now stuck in a contract with this company. They require a note from the doctor, 30 days notice, and a $100 cancellation fee. It's cheaper for us to continue paying the monthly fee for the duration of the contract, rather than cancel. Poor excuse for a company with the worst standards for customer service.

Updated on 12/02/2020: Trying to cancel their membership for more than 3 months due to the ongoing pandemic. Sent all the details to membersupport@abcfinancial.com 3-4 times. Still no response. They are not cancelling my membership with the cases increasing all over the place. Just taking the money from my account every month. Such a worst customer care and support. This is an ongoing pandemic and why are they not cancelling my membership after multiple requests. How come this is not considered as an emergency situation? Can rate less than 1 star if possible. Never ever joining a gym tied with ABC Financial Services.

Unfortunately they will not terminate my contract even though I gave notice as required by my state. They were no help at all. I also gave my gym written notice of my termination. Now they want $58.99. This is disgusting and predatory, especially during these hard times. I had to put a block on charges with my credit card. If anyone has trouble getting them to stop charging, call your CC company and get a block put on.

My husband and I signed up for Edge fitness right before COVID hit. We weren’t even done with our free month before all gyms in Michigan were shut down. I called to try to cancel our membership due to being high risk and our children being high risk. I keep getting the running around to email ABC Financial or call the gym. I understand in normal situation a note from the doctor would be needed, but with job loss and everything are they going to pay for the office visit? I just would like our memberships cancelled to keep our high risk family safe.