Luxottica Group/RayBan

Ray Ban customer service sucks. Try to return a pair of replacement lenses for my Wayfair that were scratched and after 15 emails back-and-forth I gave up I’m tired of companies that don’t stand behind their product. Goodbye, Ray-Ban!

Wanted to get a Rayban Aviator for quite awhile, my previous Rayban normal eyewear is still in decent condition despite wearing it regularly since 2013. Didn't regret getting this Aviator Shades as it looks really neat!

Awful company to deal with! I would give zero stars if I could. I purchased a pair of Prada sunglasses and the finish started coming off the lenses within a day of wearing them. Brought them back to the store the next day and the sales rep told me they are under warranty so put in a warranty claim. They denied my warranty and asked for the receipt several times which I did send. After several emails and several calls the end result was I had to buy the lenses myself and their warranty is a joke. The product was flawed and terrible considering the cost of them and the warranty service is absolutely terrible. Do not purchase from Prada or any company that has Luxottica dealing with their products!

I thought Ray-ban was a reputable company, have glasses from the 90's still in good shape...Got new glasses with issues...Can't get to a person for assistance, and no one will answer my emails...Absolute nonsense...I can't reach anyone at Ray-Ban or this Luxottica...It's false advertising that there is any type of warranty, if you aren't able to reach anyone or get assistance when you need it...This feels like fraud to me...I love my frames, I would actually pay for new lenses if it came to that, but I can't get past any type of animated system to even have that option...Very disappointed

As a Rayban customer for 30+ years, I was quite pleased with the quality. Over the years, they lasted 3 to 6 years. I bought another pair March 2021, and they switched from glass to plastic lenses. After 1 year, they are pitted, scratched, and I was taking good care of them as always. I placed a service request with pictures, and receipt, but they refuse to do anything. I don't plan to spend another $400 for poor quality, and now they have lost a loyal customer. I am now seeking a high end, quality pair, with glass lenses. Not the plastic. I will never waste my money on this brand again.

Must submit service request on-line and wait up to 5 days for a return email. You will be asked to send pics. I purchased my daughter a pair of Mr. Burbank prescription glasses. 9 weeks later she takes off her glasses kind of quick and the hinge breaks. Thinking they have a 2 year warranty I call to get them repaired. Nope, they are out of warranty with no additional words. Turns out the accidental damage period ends after 45 days.

My worst online shopping experience. Payment authorized, but the website did not register any orders. Repetition of the process numerous times, accumulating pre-authorizations in the bank. Assistance email returning error days in a row. When I finally managed to communicate by email, the order appeared on the website as a canceled order and nothing was resolved. They told me to buy over the phone. In the telephone contact I came to know that the glasses on sale were no longer available in the online store. Went to search in the online store and even the reference of the sunglasses returned no results!!! I'd say I felt in a scheme, like a deceptive advertising scheme. Wasted time, emails, phones, pre-authorizations, contacts with banks and Paypal and... No sunglasses. Online reviews are purely the truth, run away!

Ordered a gift online (Ray-ban.com) for a friend on Dec.22nd, the DHL tracking was showing it was shipped from their hub in Atlanta to my address in British Columbia, Canada. A few days later, it stalled on hold in Cincinnati, OH, and ultimately, without sharing any update with me, DHL returned it to the shipper saying that there is a new address for this order. Today is Dec. 31st, and yet no clarification on their end. I called customer service, and they were surprised why a package on the way to Canada should be in Cincinnati after 9 days and going back to their stock!! It's been a very frustrating experience.

Purchased a pair of sunglasses from the company. A week later the left arm of the glasses broke, simply by putting the glasses on. These glasses cost in excess of $100.00 U.S. They would not honor their own warranty, and it is impossible to get any human being on the phone. Crooks.

WORST CUSTOMER SERVICE EVER! I have emailed and called regarding an order 5 times. Lenses sent were plastic instead of glass as the original placement, cost 80 USD. Polarization Treatment Started peeling, chipping and cracking and they refuse to cover the lenses under warranty. I cared for the lenses in all way. DO NOT Buy Ray Ban anymore. You can get better Mileage from a cheap pair of sunglasses as their product became garbage, Immondizia as us Italian say!!!! More embarrassing is an American company not standing behind their products, then they wonder Made in China Uhhhh.