Luxottica Group/RayBan Reviews

I would like to express my deep dissatisfaction with the service and with the entire warranty process of the Luxottica group, responsible for Ray-Ban. I sent my Ray-Ban Meta glasses for warranty inspection after the product simply stopped working. However, from the very beginning, the process already showed serious usability and customer support issues. The warranty request form is extremely poorly designed and not intuitive. There is not even an appropriate option to report that the product has completely stopped working, which makes the process confusing and frustrating for the consumer.

My first pair of Ray-Ban Meta glasses started having audio problems on the right temple. After days of turning them on, off, and restarting, a message appeared on the Meta app saying that my speakers weren't working and that I couldn't make calls or listen to music. Long story short: my glasses are no longer under warranty. But there's no repair for these glasses if something happens to them outside of warranty. They're at least $300 (gen 1) disposable. On April 18th I bought my fifth pair of Meta glasses, this time with insurance. They were shipped on April 28th and the email said estimated delivery date was April 29th. On the FedEx website, the last tracking information was on April 28th; it left a city an hour away from mine and ironically got lost along the way. I already tried Meta's customer service, nothing, nobody knows, nobody responds. Same thing with FedEx.

I am SO disappointment with Ray-Ban. I ordered some sunglasses for my daughter for Christmas. I ordered them on November 23rd so plenty of time to receive them before Christmas. I have never received them although Ray-Ban claims they were delivered. I was first told they were being delivered by DHL & then got a message that it was USPS. My husband was told by them that it would take 3 weeks to investigate & that they work with DHL & USPS together & the tracking number is the same. We went to the post office & they investigated it & said they didn't deliver it. Today, I was looking on a phone app I have called "SHOP" & it also keeps track of items purchased & delivery. Their site shows FedEx as the delivery service & it doesn't say it was delivered. 3 different delivery servers??? I paid a lot for these glasses - $170.80 before tax. This is cheaper than the ordinary price of $244 because I ordered and paid for them during "Black Friday".

Thought I was doing the right thing ordering my RX glasses direct from Ray Ban with genuine, equalized (upgraded) lens made specifically for the frame. BOY WAS I WRONG! The lab made a mistake and added prizm to my RX, wore the glasses and they literally made me sick. Re-read the prescription card and sure enough RB blew it! OK np, ray ban said they would make another pair. Well that order was wrong and cancelled = more delay. Reps made ANOTHER order, now my third and it's been taking literally weeks. The status hasn't changed, I've had to email CS multiple times and yet I still have no glasses. It's almost been a month!!!!

This company should be ashamed… I purchased a pair of Versace sunglasses for my wife… because they are very expensive, she wears them infrequently! This is her third time and the emblem on the right side fell off … never to be seen again! Getting someone to help with the issue is impossible! Their online process is blood pressure escalation in the extreme… We are not looking for new glasses, just a repair … Wearing them with one emblem missing looks ridiculous! This is infuriating… and not worthy of a brand like Versace!

I wore the polarized Ray Ban sunglasses in New York City during the summer of 2025. They pose a safety hazard and people should be made aware of the poor quality of the lens for glare.. I was almost hit by a car not once but far too many times wearing these glasses as they did not protect me from the glare. I had to place my hand up over the top of the glasses to see. While crossing the street or walking. Far, far too many time frankly it was terrifying. I went into the Soho city store got ask them to check on the lens to see if there were defects. They would not check but gave me a customer service number that went nowhere. I have perfect vision except for some presbyopia which does not impact the sun's glare. Very disturbing really, I would not recommend the ray ban polarized sunglasses for the city streets....

I bought a pair of Ray-Bans less than a year ago. Both lens are cracked and one fell out. I can't get it back in without breaking it further. Compared to a pair of cheaper Under Armour glasses I had previous, these don't come close in quality. Ray-Ban is a name only. The quality of these are awful. I've had $20 glasses do better than these.

Ray ban uses them. On my 3rd warranty. Typical email response time is 7-10 days. When I email them right back 20 min after receiving there email. Ray ban says this is normal and to be patient. Would never buy another single product from Ray ban or their terrible meta glasses with a battery life of 2 hours (that says 4) they will stay on for 4 hours but if using them to listen to music, or take pics or videos 2 hours max. Both companies are completely terrible.

I bought Ray‑Ban | Meta smart glasses from Perfumeland MegaStore on Jun 2024. The frame deformed and the glasses stopped turning on. Support bounced me online → store (40 miles from my home) → back to online, asked for many photos and information, then offered a discounted replacement since mine was out of stock. I accepted and they ask to wait. (see photos) I patiently wait, and today they messaged that I declined and closed my request. (see photos)

Have had Costa sunglasses for years where when I purchased it was said LIFETIME WARRANTY. And only had one pair that went bad and called them about 5 or 8 years a go and they replaced the glasses. Now I have 2 that defective rubber around nose and ears with time glue falls off and Luxottica warranty said they don't have those rubber pc. SO MUCH FOR LIFE LIFETIME WARRANTY. NEVER BUY BRANDS THAT THEY CARRY. NEVER BUY BRANDS THAT THEY CARRY. Nobody to talk to, customer service only to expend your money not for warranty, BAD. BAD. BADD. POS.

Absolutely pathetic customer service from Ray-Ban. I reached out about an issue with my prescription order and was met with a cold, scripted response basically saying, “Too bad, you're past the 45-day mark—go buy another pair.” No empathy, no attempt to offer any help or real solution, just a lazy link to their policy and a fake “have a wonderful day.” For a company that charges premium prices, they sure deliver bargain-bin service. You’d think a brand like Ray-Ban would care more about customer satisfaction than clinging to a technicality. Instead, they’d rather lose a loyal customer than lift a finger to make things right. Never again.

Their customer service is non-existent. You will get an original confirmation email of a ticket being submitted and they will say you will hear back within 5 business days. This is a farce. I have been contacting them weekly for 2 months about an issue with my glasses and they continue to ignore my emails, sending generic responses.

Believe the poor reviews! They are 100% true. I bought a pair of designer prescription glasses by Michael Kors. The nose piece broke from normal wear and poor design. They refuse to do anything at all. The glasses are less than 6 months old. Their customer service is a joke. I definitely do not recommend this company at all both for quality of product and lack of customer service. Walmart has a better product!

I purchased the Ray-Ban Meta glasses, and after about 4 hours of use, they stopped working. I filed a claim with Ray-Ban, but I was informed that there was damage on the right side next to the screw, and as a result, they would no longer be covered under warranty. This experience has been extremely disappointing, and I’m frustrated with the lack of support for a product that failed so quickly. Unfortunately, this has made me reconsider purchasing anything from Ray-Ban in the future. I wanted to share this feedback in the hope that customer concerns are taken more seriously in the future.

Won't purchase anything Luxottica again. Been a lifer for some 17 years, mostly Oakley and Costa. But have purchased dozens of RayBan for gifts. Never again. 3 consecutive times they've refused to honor their warranty. The latest was 100% a manufacture defect. Very expensive custom pair of Batwolf shades, they live in my truck. Simply opened them up and the hinge on one of the dogears just broke. They think a 30% off a new pair will suffice. Absolutely not. I won't buy another luxoticca brand of shades ever again. Can't even speak with a human to get an explanation as to why they don't stand behind their product anymore. Everything I own that's oakley or costa or rayban etc branded is going in the garbage. I mean everything.