Luxottica Group/RayBan Reviews

I sent my Chanel sunglasses to the Luxottica repair department in August, 2020. I paid the $249. fee for repair. I received an email from their repair department acknowledging that my repair was completed and my glasses were sent to an address that was not mine! Their customer service department offered me a coupon to purchase a replacement pair from Lens Crafters. They would not confirm that my sunglasses were lost, only that I would not be receiving them back. The sunglasses I sent in for repair were not only sentimentally valued (I wore them on the first day I saw my son after he finished bootcamp for the U.S. Army), the sunglasses on the Lens-Crafters, Sunglasses Hut (all owned by Luxottica) do not offer a similar pair for replacement. After sending a certified letter to the Luxottica corporate office in Ohio in October 2020, no response. Customer Service?

I bought a mid-level brand of Arnette Sunglasses from Bass Pro Shops. Paid about $130 for them and they broke within 2 months. I didn't sit on on them..or abuse them in any way.. The frame just split in two around the eyeglass. I took pictures and submitted my receipt as instructed on their website only to be told they will not cover it and in return offered me to buy another pair for $100.00... a $30.00 discount. The pair I have are under warranty but they still would NOT repair or replace. Do yourself a favor.. don't buy. You are not a customer any longer once you spend your $$$ with them.

Please dont buy anything from them ever. Sincere request. I have had terrible experience with them. They will lie to you over and over again on the calls. I have been waiting for over 4 weeks for my request and no progress yet.

My first Ray-Ban and the last one. Like others I am still waiting for my refund. It seems like they need my money more than me. No! That's my money and I want them back. Never have this kind of problem before with anyone else. First they wrote an apology and said they were gonna fix it in 2-3 days. After that, after a long wait in a line to the chat they said it would happen in 5-10 days and they already didn't apologize. Just said - wait 5-10 days. That's insane! I have been waiting for more than a month. Never again. I believe there are so many more consumer centric sunglasses companies.

The company states they have 60 days return policy however you are not able to create return label on their website. So I am stuck with 2 pairs of unused sunglasses and $280 for items I am not going to use. Terrible customer service.

I love glasses. More expensive but good quality.. Always go to RayBan for prescription or sunglasses. Good and current styles available. Arrive on time and good customer service to help with any problems with frames or lenses.

I love this group of sellers for the luxury although often it is dated merchandise but that’s fine. The brand still holds up to its standards. Shame on those other brands that feel selling like this cheapens it. That is wholly not true. Same excellent quality and good service overall.

After one month the visor bolt on my Oakley DRT5 helmet fell off while riding, trying to even speak to someone at Luxottica/Oakley customer service about sourcing a replacement has been a complete joke. I understand these are difficult times, but giving people duff information & then repeatedly hanging up on them as they try to resolve it is simply unacceptable for a premium brand, not to mention rude. I won't be buying any more Oakley/Luxottica products.

We returned a pair of RayBan sunglasses to have the nose piece replaced. Simple enough, it was supposed to cost us $25 and take a week. We used the USPS label provided and it has been 5 weeks. They received the package on 5/21/2020. Since then I have sent multiple emails and have called multiple times. My response back has been DEAD AIR. This might be the worst customer service situation I have ever experienced. If I were considering the purchase of sunglasses, and I expected to EVER need a repair, I would buy Maui Jims! I have had both companies service my sunglasses, and Maui Jim is WONDERFUL. RayBan/Luxottica is as far away from wonderful as is possible.

I have returned one of the items that I bought from RayBan. After a week, I received an e-mail saying the replacement request has been approved and the package is on the way. I do not know what happened there, because I have a proof that I requested a refund, not a replacement. Also, the replaced product is totally different product than what I returned and has a different pricing. I called the customer service and waited more than 1 hour to be connected to a representative. They said they cannot cancel the replacement now. I need to wait until the tracking number is created, and then call the customer service again (wait another 1 hour) to cancel the replacement and get the refund. I have spent 1.5 hour on the phone today and will be spending another hour for the cancellation because of the complication created by RayBan!!!!

Received a pair of glasses frames that didn't fit. No problem. Free returns. 2 months later, discussions with 7 different customer service agents, hours on the phone and nothing but empty promises. All I am requesting is a return authorisation code to send them back. The code they sent me yesterday doesn't work! I would have expected a brand like Ray-Ban to have their act together but these guys are terrible. Don't bother trying to deal with them just buy another brand.

I bought my Rayban sunglasses 4 months ago (~$120). I pulled them out the other day and there was a big crack in one of the lenses. I submitted a claim with Luxottica/Rayban and they are going to charge me $90 to fix the one lens... $90!!! for something that I'm not even sure is my fault and is within their "2 year warranty window" whatever that means. Clearly didn't cover my sunglasses. These are high end, nice, expensive glasses. It shouldn't cost the same amount (essentially) to fix them as it does to purchase a new pair. Extremely disappointed with Rayban.

Let me start by saying this company does not even deserve 1 star. Ray Ban official site states free returns all over the site. In fine print it does specify that items must come from Ray Ban. I ordered 3 items. At no point during the transaction did it state that my items were not coming from Ray Ban and my credit card was charged by Ray Ban. I have decided not to keep the sunglasses. I followed instructions to get a label for free return and it indicated that my items were not eligible for return through Ray Ban as they came from Luxottica (which was never indicate during shopping or checking out).

I ordered a pair of Ray-Bans online and they arrived on April 6th. They were not what I ordered and went online to get a return mailing label. I have not received after numerous "Chats" online and finally recently promised in 2-3 days. Nothing! Now the Chat help line does not respond to me. I have wasted too much with this stupid company. No it's not the pandemic as other companies offer returns immediately. STRONGLY recommend AVOID.

I ordered a pair of sunglasses for my wife for her B-Day near the end of March and saw that they were on sale the day after I ordered them. I called and asked for a price adjustment and they said they can't do that (why? does your clay tablet and sand writing system forbid you from doing this?) and told me to re-order another pair and return the one I just ordered. Like a fool I listened to them and did that. I initiated the return process the day I got my original high priced sunglasses.... This was nearly 2 months ago....

I would like to start by saying that 1 star rating is way too generous but that's the lowest available on Consumeraffairs.com. My experience with Luxottica trying to get a replacement for a pair of Oakley glasses has been a nightmare. After shipping the glasses to Mcdonough, GA, I was told that it will take 14 business days to get a new pair. I decided to cancel the replacement and sent those glasses back to me so I can return it to the store where I bought them. That also quoted as 14 business day in order to be processed.

I would give zero stars if I could. I was cleaning the lense of my glasses when the middle of my glasses just snapped in half. I sent the proper documents to Ray Ban for a replacement and they denied my claim saying it was not a manufacturing defect. I asked how I can appeal the decision and the woman told me there was no way of doing that. My only option is to now be blind while I save the no extra money I have as a starving student to buy the Made in China for $3-8 so I can afford the $150 frames all while supporting Leonardo Del Vecchio’s billion dollar bank account. Great option. Great customer service. God bless America.

I bought a pair of Dolce Gabbana sunglasses in April 2019 from a store in Aventura, Florida. They are cat style with stones on the sunglasses frame legs. Turns out one stone fell off. I went to the store where I purchased them and the sales agent stated this is a warranty matter and went on to provide the website where I had to send photos, receipt of purchase so they could repair them under the warranty available.

If I could give less than 1 star, I would. I ordered two pairs of sunglasses on January 2nd during the buy one half off sale. My order shipped on January 9th and was delayed. I called the customer service line and the first agent was decent. The second time I called a week later after my order was already supposed to be delivered, the second agent, Allie, gave the worst customer service experience I have ever had from any company. She spoke to me as if I was incompetent on tracking a shipment from UPS and I told her I indeed did know how to do that but that the UPS Brokerage Department for customs said the reason the sunglasses were delayed in customs in Philadelphia is because UPS was waiting on an invoice from RayBan to clear the shipment and that they had reached out to Rayban twice trying complete the task.

I purchased $295.00 Prada polarized sunglasses from Sunglasses Hut. I did not wear these sunglasses that often. After a while polarized lenses of the sunglasses item SPR31N 58[]16 2AU-6E1 135 2P started to peel on the edges. I went to Sunglasses Hut, and I showed them to two employees at the store. They told me my sunglasses are manufacture defective, and directed me to Luxottica. I emailed them photos, and I received this email response: “Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are no longer available”.

I bought a pair of $350 Persol glasses less than a year ago and did not wear them often. I took them out the case and the temple piece came apart in my hand. I took them back to Sunglass Hut and they informed me that the replacement parts would be covered under warranty - $25 and then Sunglass Hut would repair. After spending a couple days on Luxottica's horrible website I was finally able to submit a warranty request, sent pictures, etc. only to be told my glasses did not have a defect but I could purchase a new pair for $302. I will never buy from Luxottica again.

I ordered my replacement part for my Ray-Ban a month ago and they were lost. I contacted UPS and they said they would contact Luxottica to send me another part. A few weeks passed so I called Luxottica and all they could tell me was to expect a refund in 7 days and to reorder another part. Terrible customer service. I understand things get lost, but when they do you should do more to try and resolve the problem. I used to be a Ray Ban guy, now I’ll be a Costa guy. I read they have better quality and better customer service.

Worst Customer Service experience. Unwilling to stand by their "luxury" product. Representative hung up on me. Rather than repair or replace my Persol sunglasses, they want me to buy the same pair at a discount meaning that I will have paid 150% of the price for their sunglasses. Very disappointed with the people and the brand.

When you spend money for a name brand product like RayBan's, you should also receive top caliber customer support, unfortunately, not with this company. I left my new Aviators in a hot car and when I returned, the lens cracked all the way across. A call to their Support team, directed me to their horrible repair/warranty site. They made me a "repair offer" which was almost as much as the original purchase cost. It's unfortunate there is no recourse once their determination is made. You lost me as a Luxottica branded product customer.

Sending in a warranty repair request is a joke with this company. I sent in pictures that clearly show the lenses peeling, which is a manufacturer defect. I even took them into Sunglass Hut and their employee was more than confident that it was a manufacturer defect and told me to submit a request through Luxottica, no problem. Please! They want me to pay almost $80 to have them repaired. Forget it!

I will never buy anything from this company again, now I hate Ray-ban because of them. I purchased 3 pairs of glasses, none of them where high quality, I decided to return and now they are saying the items don't qualify for return. The customer service department, can't give me an answer at all and it has been 20 days since I returned the items back to Luxottica. Completely a scam. Please don't buy from this company!!!!

This place is a joke. I bought a pair of sunglasses over $300 in April 2019. There is a 2 years warranty. I submitted all required documents/photos including sales receipt and pictures of item. I have everything including all receipts, packaging, etc. but they are not willing to provide warranty service. Instead they are saying it is out of warranty, not a manufacturer defect, and told me to buy replacement parts.

Temple tips on new pair of Ray-Bans fell off and lost one. Bought six months ago and Ray-Ban will not cover the cost of sending a new set of temple tips. Cost $2.50 for the tips but charged $10 for the shipping! Highway robbery. This would be the last time I purchase Ray-Bans.

I’ve used Ray-Ban sunglasses since 1985. Bought a pair of Chromance lenses on vacation last month and they are already scratched... happened in their case. Took my complaint to Luxottica and they said they’d repair the lenses for $60. Never again will I buy their garbage. This company no longer stands behind what it sells. Bye.

On June 6th I ordered some sunglasses for my girlfriend, smooth buying process even used Apple Pay. After I ordered it all went down hill. It’s now the 12th and I still do not have the glasses. I called customer service on the 10th because, at this point they still haven’t shipped them. I’m then told by a representative that they have been shipped and will be there on the 11th. That was lie number one. The day ends and still no glasses so I call again and at this point I’m already irritated from being lied to and ANOTHER representative tells me that the tracking wasn’t up to date and that they will for sure be at my door today which is the 12th. The glasses did not come in today and now I’m being told tomorrow again so my overall conclusion is that I will not be buying sun glass from Ray-Ban ever again.

I ordered nose pads and screws from RayBan. They did not send the four screws but did charge for them. No customer service response to repeated messages from me asking for screws. This is one company that cares zero after the sale.

I brought engraved Ray-Ban glass which by mistake it’s wrong size. I requested them to change glass within 2 days of delivery otherwise it’s not use of me but they refuse. They had worse customer service. I never expected this type of service from big brand. It’s shows on Google that when we buy from authorized Ray-Ban we are entitled to return the product if we are not satisfied.

Stupid me has spent almost $1000 on 4 different pair of Oakley sunglasses over the past 6 years hoping that lenses on the next pair/style wouldn't delaminate like the last one!! Finally learned that Oakley glasses are crap, all 4 glasses are no longer usable as the lenses have totally clouded over. All 4 pair did this just past the one year warranty expiration, and Oakley says that the lenses went defective because they got "sweat on them". Seriously? Take it from me and don't waste your money.

My RayBan order was delivered two days ago in the worst condition possible. The outer silver box was damaged, the case didn't come with the cleaning cloth and booklet it usually comes with, and the lens was smudged and looked extremely worn out. When you pay over 200 bucks for a product, you expect the delivery to be top notch. I sent the customer care emails with no replies whatsoever. I had to call the customer care twice to ask them if they had shipped the cleaning cloth to me, both times, the representative being incompetent. The first time I called, the customer service representative promised to have the cloth shipped out to me ASAP. When I hadn't received any updates on the same, I called them back, and the new representative who spoke to me had no idea what the other lady had promised. Worst customer service ever. I would never purchase a RayBan ever hereafter!

I could go on and on but I'll keep it simple. Oakley used to be a great company and make good products. Their products have gone to crap over the last 10 years and customer service has gone down the drain. Oakley (Luxottica) and all of their other brands in their eyewear monopoly have lost a customer.

I ordered new lenses and they took a long time to arrive. Once they did arrive I had them installed in my RayBan. 5 weeks later I notice the lens is cracked. I never did anything to crack them at all. I contact Luxottica and they say I can buy another pair, but they will not replace them since they are out of the 30 day warranty period. Maybe it's only 30 days because they know they will crack soon after that...??... I think this is a bad product and I would not recommend buying anything from them. I question if these lenses are genuine? I have had 2 pairs of sunglasses over 10 years and I take really exceptional care of them. There is no reason these should be cracked?

We bought these glasses on 28 Dec 2018 to use my insurance benefits. I told them I am on VSP Vision Plan. They checked everything. Took documents like ID, Social Security number etc. They told me we are in the official network of VSP which was incorrect. They shouldn’t have asked for my social. Nor do they need to look at my license if they are not in network. Also the only reason I went to was to use my insurance plan and otherwise I would not have gone to LensCrafters. Once they put in all the things in their system, we were told that they were having some issue in their system, you would have to submit the claim documents yourself but you’ll get fully reimbursed including for antiscratch coating and transition lenses.

I received a pair of Oakley Bat Wolf as a gift five months ago and first time out with them to the beach lens started to bubble up, I contacted the warranty department and told me that they are not covered under warranty cause their highly skilled techs determined that the damage was not due to defective materials or workmanship and after all this they have balls to try to sell me another pair, I would never buy another product this company handles.

Impossible to login on mobile. Try to login, it asks you to reset your password. Reset the password, it asked you to reset your password again. Infinite loop. This is 2019, you can’t make a mobile friendly website?

I sent back green RayBan aviators. I purchased them new and both lenses developed worn spot, wherein green color wore off in small oval shape. I enclosed original proof of purchase in original box along with glasses. Customer service told me they would not replace lenses. They insisted were scratched. I asked to appeal decision and to have glasses re-evaluated. They declined and said would not be covered. Lenses were clearly defective. Needless to say will not be purchasing anymore Luxottica products.

I spent almost $200 on a really nice pair of Oakley Ski Goggles several years ago. I've loved them and have taken really good care of them, however, they got a small crack in the inside lens a few years ago that started at the top edge of the lens and it has continued to get extend down a little bit every year until it reached the bottom edge of the lens. I called Oakley to get it warrantied and they confirmed that the goggles had a lifetime warranty and forwarded me to the warranty dept which is Luxottica, a 3rd party warranty company.

Atrocious customer service; unethical company. Do not send your return back as you will lose your money and the glasses. You are better off selling them to someone else for a lesser price. I returned my polarized original Wayfarers ($220) and received a return credit confirmation memo on July 30, 2018 but no credit to my bank account. It is now December 10, 2018 and I still haven't received my refund. They have told me 4 times that a cheque was sent out. I call back after a few weeks to follow up on the status of my claim only to find out that nothing was sent out and that there are no notes on my file. Literally 4 times the same runaround ** has occurred.

The frame reps in NJ are horrible. They lie, make fake minimums for orders & refuse to exchange or return frame that we have had sitting here not selling for 2 years. The supervisors refuse to help or fix the situations, but demand we pay and order more product from them. We were told (by a frame rep) the exchange rate is give 1 back, but you have to buy 3 more! (Customer support told me that was a lie). We were told we would not be given discontinued frame because they have replacement warranties (that was a lie).

I just got off the phone with RayBan and they informed me they have 100’s of fraudulent sites that are pretending to sell their glasses. DO NOT TRUST ANY ONLINE RAY-BAN SITE! DO NOT ORDER ONLINE FROM THEM! I was tricked by one of their fake sites and lost $400s to the fake site. And worse yet they used my debit card info to make $3000s worth of purchases before I caught it. The fraudulent sites look EXACTLY like the official site and the company is doing nothing to help the consumer. They say it is normal to have numerous fake sites out there... but I shop online on a regular basis and never have I ever come across an online presence as careless and unconcerned for consumer protection as this company! So if you are desperate for a pair of RayBans I say... "Hit up the mall!"

Cunningham Vision Care ST Peters MO/Rayban - Bought new glasses in MA June of 2017. Also purchased insurance on them about a week before insurance ran out. The hinge on one side broke so I brought them to Lenscrafters in MO. Within 2 months one side won't close. The other side is broken. These frames cost me over 170.00. I have older glasses with cheaper frames that I have never had a problem with plus with the insurance I still had to shell out 25.00 and 165.00 for eye exam.

Purchased a pair of sunglasses for $499, they have headphones attached the model is Radar Pace. The earphones became defective in the first week, I filed a claim and received no response for 2 more weeks. I sent multiple emails and got no response for another week. Finally I called the 1800 number and waited on hold for an hour and twenty minutes. Finally spoke with a woman who sent me an email and stated they don't have parts (for a product they build) so I have to ship the entire order back and they will send another pair back in 3 weeks. I just called them as they had not even checked the item in so the 3 weeks will not start until they are checked in. Honestly I should have demanded a refund since it was within the first 30 days. Do not expect this company to do any thing to help you! once they have your money you are left without the money or the product.

They DO NOT care. Let me start off by... this was my first pair of glasses, I ordered them online. Everything went through. Took my money and all. I called to confirm everything at least 5 times. They said everything was good and I should get my first pair of glasses by Monday! You could imagine how excited I was!! Well all of a sudden they canceled my order without calling me or anything, here I am expecting my first pair of glasses ever and then come to find out they just canceled it. No real explanation. I called to see if they could help me. Nope they don’t care. I emailed called, you’d think they would want to correct their mess up but nope so I told them, "You know what I’m never doing business with y’all," they don’t care. So I go elsewhere to get my glasses and they have a hold on my insurance after they canceled my order. Now it’s been a month since I was prescribed my glasses. Never ever will I do business this** company.

Bought some $250 RB3460M SCUDERIA FERRARI's straight from Ray Ban's website with free two day shipping from Shoprunner. 8 days later, I received them. The package was well wrapped, and everything looked great until I got the glasses out only to find a lens had popped off, the nose piece was slightly bent, and one of the lens had a tiny scratch on it. These folks actually sold me a pair of USED Ray Bans for retail. After 15-20 min on hold for CS they told me I would eventually get a return label emailed to me. Sending them back and never buying Ray Ban brand again. Getting used glasses directly from Ray Ban is totally unacceptable and I can never trust them or the brand again. The whole experience from the beginning to end was a disaster.

RayBan hacked my DEAD brother's Facebook page and sent advertising to me and NINE of my relatives. It is quite shocking to get text saying my DEAD brother sent me a photo. SHAME ON RAYBAN! THEY ARE HEARTLESS AND DISGUSTING.

I see all negative reviews, so I will add my positive one. The film on the inside of my Oakley glasses started to peel or become worn. I took the required pictures on the website, filled out the claim form and 2 days later I was sent an email that they would cover the cost of warranty. While the site say it takes 2 weeks for them to processes a repair. I was sent my glasses back in the mail in 3 weeks. They didn't repair mine, but sent me a brand new pair of the same model. While they did take the extra week, it saved me $150 from purchasing a new pair.

I have a pair of Wayfarer Ray-Bans. The lens fell out and broke. I was approved via email to get replacement lens for $45. However, I have to call the 1800 number first to pay them over the phone, then I can mail them in. No problem right? NO! I’ve called 4 times and have YET to get a human to talk to. When I chose the callback option due to “high call volume”, I get hung up on as soon as they call me back. Or if I chose to hold, I’ll hold for 50+ minutes before hanging up. I cannot understand why I can’t just pay online, like Costa lets you, and then send them in! Never order Ray-Ban again.

The gel nose pad on my OAKLEY prescription glasses became displaced and was subsequently lost. When I contacted the store I bought them from, they told me to contact Oakley. Oakley advised me to send the glasses to their repair shop. I sent the glasses to Luxottica Warranty and Repair Service Center McDonough GA 30253. They were returned WITHOUT PRESCRIPTION LENSES! WTF?

This company is a complete joke. I have been a loyal Ray-Ban customer for many years and will NEVER buy Ray-Bans again. I recently ordered replacement lenses after my aviator lens cracked. I ordered them over the phone (since the company is so antiquated that you can't order them online) and was told to wait 2 weeks because they "are being shipped from Italy." Over 2 weeks later, still no delivery. Of course, the company doesn't offer tracking (their excuse is that since they are shipped internationally you can't get a tracking number... again, what a joke!).

My first review to BBB as company didnt honor 15 day return policy for my wife. Business agreed store didn’t act in good intentions based on overall customer service experience provided. Last week, shortly after having my initial issue finally resolved their corporate sent my wife and I a certified a letter saying we can never be allowed to go to any of their locations ever again? Please reference previous compliant I.d ID ** made to BBB. Upon filing original claim ID referencing the massive embarrassment Lens Crafters store put my wife and I through, they delivered an exchange two months later. (Please see below correspondence Lens Crafters initiated towards first complaint made with BBB) Lens Crafters made me believe they were sincerely apologetic and took ownership over complaint, they even urged me to give them another chance by providing an open invitation to visit their stores.

Gold rim discontinued Ray bans. I only owned the 200$ glasses for about two years and barely wore them. Well the lens just fell out one day riding my motorcycle. I sent them in and I couldn't find my tracking info. Well they said I was sol. After I found my tracking info they came back the next day with, "It's not a defect!!!" Well what do you call a pair of 200 dollar glasses just falling apart (ungluing).

I was surprised when I went on here to offer review, and - well, guess it doesn't matter because everyone gave them a 1 star. Persol (first pair I've gotten) 2747 S version - and they never fit right and seemed to just be awkward on face. One day the top rim over the lens just broke, and lens fell out. Lucky I caught it. Sent pictures, explanation, etc. and only wanted that cheap frame. I'll put old lenses in. Their COGS must be like $20 on that... but nope, they said they would repair for $179 - GMAFB. Never again, wouldn't buy these. Just super cheaply made (I don't care if Italians made them, I'm Italian and embarrassed for them). Moving on to another supplier.

I placed an order for sunglasses which they had told me would arrive in a few days. Needless to say, they never arrived. I was under the impression due to their prices they were a reputable company; however, it couldn't be further from the truth. After calling customer service, they informed me that my order was on "delayed status." I questioned them as to why I hadn't been notified of this to which their response was: "we don't have to." I subsequently requested to cancel the product that hadn't yet shipped and a full refund. They responded they could not do so. They began stating that their Warehouse had moved and it has been impacting orders. They continuously repeated that they do not have to inform their customers of any issues regarding the sale. This has been a horrible experience and I will never shop nor recommend this brand to anyone!

Bought a new pair of Ray Ban Aviator sunglasses on Ebay several years ago. The paint is coming off the metal frames in several places. Product is out of very limited warranty. For expensive glasses, the product is a joke.

Purchased a pair of Ray-ban sunglasses online and completed the transactions successfully. But I am not getting any confirmation email nor status of shipments thereafter. I cannot login using my valid email address. Called customer support line and she tells me they are moving the warehouse and having technical problem with order status and confirmation emails and promised send me confirmation email shortly. Never got this either. Received the glasses few days later and it was too small and trying to return now. Still cannot find my order online where online instruction is telling me to print the return label form and called customer support again and this time, it's telling me to call back because none of the customer support is available. What's happening here?

I did file a warranty claim for my Rayban sunglasses cause the lenses start to peel. Luxottica did approve the claim. Unfortunately because my sunglasses were discontinued; Luxottica offer me a comparable/exchange of the same brand at the retail value of my original eyewear. Until here everything looks great and make sense. Well when it is too good to be true...

Bought RayBan semi rim eyeglasses RB8412 in end of November 2017 paid over 210 eu. After 15 days frame on right side over the lens split itself in half. Contacted RB site. They told me to ask for warranty with my retailer. Did that. They sent frame to Luxottica (and then we exchanged few emails) which claimed that everything is perfectly normal with frame and that it requires ''working space''. When I asked them why does it only need working space on 1 half of frame I was left unanswered. Warranty declined.

I ordered a pair of glasses for a Christmas gift a week before Christmas because it was estimated to be DELIVERED on the 12/19. When didn’t show up and I didn’t get an email I called them and they said we never processed the order until Monday and I was promised that the order would ship out on the 19th for delivery on the 20th, and if not it would ship out on the 20th for delivery on the 21st. Still have not received my order. I call them and they tell me they might be able to ship it within the next 24 hours so I demanded that they cancel the order, they refuse and tell me it’s too far along in the processing! (but you just told me it never left the warehouse and still waiting to be picked) Rip off company. Better luck with Amazon.

I bought a new pair on sunglasses during a sale. The pair I received was damaged on one side, so I called the company asking for an exchange. I actually really disliked the lens color as it was too light (polarized), so I asked if they could give me sunglasses with the darker polarized lenses (same price as the ones I had ordered before). They would not do it, said I had to get a refund and make a completely different order (no more sale for the same glasses at this time). I decided to buy from Sunglass Hut instead because they gave me a student discount and the price ended up being the same. If Luxottica group had simply taken back the defective glasses and sent me the same ones, but with different colored lenses I would have given them my money. They wanted to make things difficult, so I ordered from a different company. Not a good way to keep customers Luxottica!

SCAM!!! Luxottica, I bought a pair of RayBan's. Sent them in for repair under warranty. They won't. $75.00 to repair them. Luxottica is a rip off. Don't buy anything from them... They will Rip you off.

The temple on my Oakley sunglasses broke. After many attempts to file a claim and actually make contact with someone at Luxottica I was told that my frames were discontinued (naturally) and the best they could do for me was sell me new ones at a discount. I chose to use framemender.com instead. They were great. I sent them my glasses and in less than a week I had them back. The repair has a lifetime guarantee and the cost was $50.00 instead of $300.00. Stay away from all Luxottica products if you possibly can.

My son purchased a pair of RayBan for me for Christmas. I had a problem with the nose guard and ear guard falling off and found Luxottica's website for warranty information. It stated that I should go to the retailer where they were purchased. I did that and was told that they did not handle anything regarding repairs or warranty and that I should just buy a new pair. Seriously, when you spent $200 on a pair of sunglasses, why would I expect to take advantage of the warranty? I then went to the website and called and was told to do a claim on their website. I did that. I got no response as far as a confirmation so I called a few days later. I was then told the website did not work and to email the same information. I did that, still nothing. I then got an email stating that I needed to fill out a warranty claim form that was attached and to send in pictures (3rd time). I did that, still no response.

I had a similar terrible experience as described by other reviewers: June 2017 sent Prada sunglasses in, paid $30 via PayPal - 9/6/17 received broken glasses with a lens floating around, I guess this is a DIY establishment. RIDICULOUS company - these people are so pathetic, they would have to work really hard to be as unprofessional and fraudulent as they are.

I placed an order in June of 2017 and was promised a delivery date of two weeks. When the lenses never arrived, I had to call and email to receive a response, in which they said they were back ordered and would be two more weeks. By the end of August when I still had not received the lenses or any sort of communication from their company, I had to email multiple times (with no response) and finally managed to get a rep on the phone who confirmed they had placed the order wrong, and put the wrong home address (not my problem). Now they claim they cannot expedite or provide any make-good, and I'm back at square one hoping the order was placed and will arrive in two more weeks. Furthermore their representative was lackadaisical. DO NOT recommend ever doing business with this company, and have reached out to Tiffany & Co. (the makers of my glasses who recommended them for lens replacement) to let them know of this experience.

I am writing in regards to the awful way Ray-Ban have handled my faulty order and the lack of effort to correct plus bad communication with me. Placed an order for glasses on the 21/06. I received my order on the 26/06. I opened the glasses out of the box, one of the lenses was sticking out of the frame. Would also click in and out of place making a noise. A lack of quality control. Following day I called their warranty helpline and explained the faulty glasses. A man advised to send them back and they would issue a replacement straight away. The next day I shipped the glasses back to Ray-Ban, just to confirm, I rang their helpline again to check how long it would be until I received my replacement, the man advised 7 days.

I purchased Tailback Sunglasses this year at Lenscrafters in Kingston, Massachusetts. The noseguard (small plastic piece attached to the frame) fell off so I inquired through Lenscrafters about replacing the part. Lenscrafters said that it was very difficult to get replacement parts through Luxottica. I could not understand this because a noseguard is such a simple part - and should be very easy to replace. Lenscrafters suggested that I contact Luxottica myself and provided me with a customer service number. I got a major run around and finally emailed Luxottica's customer care. Customer care is a total misnomer for this company.

Absolute worst customer service I have ever experienced in my life. I'm appalled so many reputable companies go through them for their parts. I ordered new lenses for my ray bans in the beginning of June and after a month waiting for my lenses, I called Luxottica again to see where they were and the woman said she couldn't tell me where my lenses were but that she would have to re-order them and I'd have to wait again. When I asked to speak to a supervisor, she said she'd have one call me in the next 24-48 hours. I never got a call… so I called again and once again the lady said she'd have a supervisor call me in 24-48 hours... guess what? NO CALL. Then my lenses arrive and they are the WRONG lenses. So I call again and all the woman says to me is she'll have a supervisor call me in 24-48 hours. And guess what? That's right, no phone call. Luxottica you are the worst business. Thanks for nothing.

I am highly disappointed by sunglasshut.com and will advise anyone looking to buy sunglasses not to buy from here. These people do not care about customer's money. I had worst experience during my transaction with sunglasshut.com. I made a purchase of sunglass at website worth 400+$ using 4 gift cards and credit card. Now, when I did not like the product and returned, I was told (multiple times) that I would be paid back the same way I used during transaction. To my surprise, sunglasshut turned all the amount from 4 gift cards into one gift card.

I bought a RayBan Polarized Sunglasses from the City Centre2, Rajarat, Major Arterial Road, Action Area IID, New Town, Kolkata, West Bengal 700159 on 23/08/2015. Now polarized coating fully damaged. I can't use the sunglasses. I request you to look into the matter. Thank you.

I literally have never had a bigger headache ordering something in my life! I called to order a pair of replacement lenses for my Ray-Ban Aviator RB3025. I ordered the blue flash lenses and waited the 14 business days without any tracking number. It was explained to me that you could not receive a tracking number since your item is being shipped from Italy! (In the midst of all this I also ordered a new pair of aviators from Ray-Ban which did come with a tracking number and also came from Italy! So it wasn't true what they told me.)

First of all I'm reviewing my experience because I saw a lot of bad reviews about this company, so I have to tell my story. The only problem I had was every time I called I had to wait almost an hour for someone to answer, but as soon as an assistant picks up the phone, they are polite and super professional. I had a pair of Prada sunglasses which I bought a year ago or so, one of the metal studs fell off and they were horrible because it was right above the eye, so I made a complaint through the portal, uploaded the photos and the next day I received an email saying that they were covered by warranty and that I could choose another model free of charge.

My brand new Ray Ban sunglasses snapped. After jumping through all of the hoops required to have them repaired under the warranty (designed, it seems, to try to keep people from even bothering), I finally sent them in. I got an email saying it would cost me almost $40. I told them no, so they sent them back. I went to a local repair shop and they fixed them in 30 seconds for free. The shop actually has a sign on their door saying they refuse to change the lenses for Ray Bans because the frames snap too easily. Luxottica is a rip off.

I am writing this after going through a really bad experience buying RayBan sunglasses through a Sunglass Hut at (18 West Lightcap Rd #1035, Pottstown, PA 19464). In May 2017, I broke my glasses and visited a nearby Sunglass Hut store in Texas for replacement. She asked me for a receipt so that she can check if I am eligible for 50% off on any new glass purchase because I am already a Rayban customer.

Spring hinge on my prescription glasses temple arm came un-soldered when opening. This is my second pair of Versace that this has happened to. Both glasses were cared for and were just over a year old when it happened. I first went into Lenscrafters who told me that I needed to speak with Versace for any warranty claims. I asked if they meant Luxottica and got a blank stares back as if I was speaking a foreign language and reconfirmed I needed to speak with Versace, and provided me with the model numbers I would need for my glasses. Ironically after reaching out to Versace, they recommended I contact Lenscrafters.

I've worn nothing but Oakley Half Wire sunglasses for ~ 20 years. I recently (4/9/17/) had the ear stem fall off mine, and felt that based on multiple previous interactions with Oakley that I'd readily be able to get them repaired. Boy, was I mistaken. Over a month later, and Luxottica still has not responded to tell me where to send them and their procedure for non-warranty repair. I've submitted at least 5 emails via their website, and each is auto-acknowledged, stating I'd hear back from them in 2-4 business days. This is undoubtedly a non-warranty repair (Which I have advised them repeatedly), and I'm more than happy to pay for the repair. If Only. Sadly, a great company (Oakley) is now completely off my list for any future purchases. And that includes prescription frames. Avoid like the plague.

Well let me tell you that reading some of the other reviews of "Lux-not-ica", I am not surprised a bit! Between myself and my husband, we must own at least 15 pairs of Luxottica sunglasses, and I own one prescription pair. About three years ago I bought a pair of prescription Tory Burch glasses from Pearl Vision to the tune of $400.00 total. Last year one of the little gold emblems fell off of the side (Bad glue surely). Last week the other one fell off (It must have been too windy in my house).

I placed an order of Ray-Ban sunglasses for 6 pairs of RayBan sunglasses on 5 April 2017. My account was charged immediately, but as of today, 2 May 2017... I still have not received my sunglasses. I have emailed the company several times, but they NEVER RESPOND!!! When placing, they have a policy that they clearly DO NOT honor because it stipulates that the order will be delivered within 7-10 business days. To this date, I have not heard from the company despite several emails being sent. I'm taking a leap of faith by contacting Customer Affairs, could you please resolve this issue, please! ASAP!!! Regards, Unhappy customer.

Have a RayBan for 1 year, notice the glass is peeling with white objects. Took my sunglass to Macy's, they said take it to RayBan. RayBan does not answer or warranty my sunglass. RayBan company is cheating consumers with such a expensive price. RayBan sunglasses should be $20.00. It does not have quality. They are fooling people to make money. Buy anything but RayBan. Fake warranty, false advertising.

I have been working on getting a pair of glasses replaced under warranty since December 28th, 2016; today is April 21st, 2017. They accepted the warranty claim in California, moved to Georgia, lost my claim. Re-established the claim but didn't put the claim through to actually send the glasses. A company that charges $400 for an item should have a higher quality of service. The staff is not very knowledgeable on how to process claims from start to finish; there have been 2 different times in this process where it just STOPPED and nobody reached out.

Submitted an email with 6 pictures of my Ray Ban Sunglasses to online Luxottica. Received an email response the NEXT day. Called the number on the email, selected replacement glasses and I was told that in "7-10 days" my glasses would arrive. To my surprise the glasses came within the 7-day timeframe, as promised! Contrary to popular belief... My experience leads me to believe that Luxottica, just might be a really good business that stands by their promise and honors their warranty Guarantee. I actually never expected any resolution, as all reviews were quite dismal. I am pleasantly surprised and my faith in Luxottica is renewed.

Ray-Ban Daddy-o - Rubber comes off frame and glasses are sticky. Can't use 2 years. Luxottica have not returned any correspondence from a complaint form. What a Shame, they are obviously not a very good company.

Warranty service is really bad for this company and they do not care about clients. Ray-Ban states that its sunglasses has a warranty for 2 years from the time of purchase. Under warranty period, my Ray-Ban sunglasses crack in one of the lenses without any reason. Because calling the 1-800 is a nightmare, I used the web form with photos to claim for the cracked lens on the sunglasses, and the response was that it was not due to a manufacturer's defect. I called again (and after waiting long time in the phone line) telling them this should be a manufacturer defect, but they just say NO without any reasonable explanation. I talked to a supervisor, called Danielle or something similar, because she did not want to give any employee identification, and after complaining she told me that I could pay the shipping and they could review the sunglasses but they will not give me any time frame for the inspection.

Please If you want to buy from this store this is the time for you not to do it. I placed an order on Nov 26th and I was told that the order was going to get to my delivery address on Dec 3rd. Passed 1 week without me receiving a tracking number, that's when I decided to call customer service or let me say awful customer service or non existing customer service. I was on hold several times for more than 20 minutes. I know that I could being more time but I always hung up because I got bored and need to do some other things. They charged by credit card, as they always said that they were busy with other customers due to the holiday season. It is not understandable that if a company like this knows that they get really busy for this time of the year they don't get prepared to solve the "many" orders they will be expecting.

Wow. So, you spend nearly $1,000.00 on a pair of Ray Ban prescription eye glasses, and I'm going to share a brief story on how poorly that they treat you. I have spent 2-3 days now, leaving these call back, in the queue Ray Ban customer services "we will phone you back" calls (waste of time). Now, a live human voice to wrangle over getting a simple replacement defective eye glasses CASE that will continue to protect such highly priced glasses! That is all we had wanted from them. It looks like we'll be getting one, finally. Be prepared for a 'fight' thought. They have no reference system numbers or adequate record keeping. So be forewarned on repeating yourself like a "Parrot" does. Oh, might I add that this is a one-time courtesy and out of the goodness of their hearts! No more Ray Ban brand for us. Not with that lousy brand of customer service. Nah... Buh bye Ray Ban!

Customer care and warranty service is non-existent for this company. Ray-Ban states that its sunglasses are under warranty for 2 years from the time of purchase. In less than a year, my son's sunglasses developed a straight-line crack in one of the lenses. The sunglasses were received in December 2015, worn for 1 month, then placed in its case and stored in a safe place in our house while my son was away at college. In June when he returned, he found that there was a straight-line crack in one of the lenses.

WOW! Talk about poor customer service. I waited and waited on the phone for somebody to answer. Finally! After 83 minutes, I STILL DID NOT GET AN ANSWER, so I hung up. Their website says they are open but obviously they are not. There is no online form to make orders (which actually would save them and our time on the phone). What a waste. I don't think I will be purchasing ANYTHING in Luxottica brands they support. Going to Oakleys.

When you pay a lottt of money on a pair of sunglasses, you really ought get a case they fit in! I can't give them as a present because the case is so dodgy, and RayBan support is, welllll not good. Let's just say, I don't want to hear "we can't help you", "try this link". They don't fit in the box case you made for them. Disgraceful!

I started contacting Luxottica back in May. The amount of hours and days I've spent waiting on hold is exacerbating. This has got to be the worst company to deal with. I needed to replace the lenses on my Ray-Bans. It took 5 months to finally speak to someone and order the lenses. I receive an email offering a 40% discount and again I cannot speak to a rep. I was in hold for 1 hour one day. Not to mention the other days I've spent trying to redeem the offer. I am done with this company. The worst. Don't do business with them. You'll be sorry.

My principal issue was pricing. At Sterling Optical in the Ithaca Mall at Ithaca, NY, I had a salesperson attempt to bill me $302.33 for a blue mirror-coated pair of Ray-Ban Aviators. It was explained to me that Luxottica prices these items into her market and there was nothing that she could do. This is grossly insulting. I've been wearing Ray-Bans for forty years. I had bought a pair of the same sunglasses in this very shop only three years ago at about half this price, and I can still get them all over the market at far, far less than $200. I had a local shop set me up with a pair of Charmants in G-15 with blue mirror-coat and titanium frames for one hundred dollars, flat. I'm thrilled. *Forty years* of Ray-Bans. Do you understand? Ray-Ban/Luxottica: you're fired. That's how powerful I am. I can haul-off and fire entire global corporations. I just did.

I've been a life long customer of Ray-Ban (like most other name brand glasses they are owned by Luxottica), having spend thousands of USD on their sunglasses. Over the past few years I've experienced repeated issues with same coming apart (screws falling out) but managed to repair same with screws from older glasses. My latest purchase (about 1 year old) lost the screw which hold the glass in place. I approached Ray-Ban who send me to Luxottica and they advised they no longer offered repair of same, so they would trash the glasses forwarded (2 pair - the other pair needed a screw to hold the ear piece in place) and I was welcome to purchase a new pair which they may discount.

I purchased a pair of Ray-Ban from Amazon (LOVE, LOVE, LOVE AMAZON) but that was about 2 years ago. Recently I noticed my Ray-Ban ear piece crumbling apart, one screw on the lens missing, and bowing on one lens where it didn't connect to the actual frame. I contacted the seller on Amazon and they told me the "lifetime" warranty was through a company named Luxottica. The seller even warned me about the absolutely awful the service with Luxottica. I did try to call their 1-800 only to hold for 47 minutes; so I hung up. I went online and printed off a copy of my 2 year old sales receipt from Amazon (super easy) and then went online to Luxottica and printed off a warranty repair form and boxed up my Ray-Ban and sent them in for service following all of the instructions listed.

This has been the absolute worst customer experience I've ever had in my entire life. I went to Nordstrom when the lens broke on my Ray Bans, they gave me a card with instructions on how to send my glasses directly to Luxottica's warranty center for repair. The instructions asked me to include my return address, a $25 check, and story as to what happened then noted about 8 weeks until my glasses would be returned. I sent them June 20th 2016, and it is now September 26th and I've yet to hear a single thing. I emailed customer service who took 3 weeks to get back to me with no instructions other than to call their customer service line. Once I called, I waiting for an hour, no answer and had to hang up.

After contacting Rayban on my $220 polarized glasses for poor craftsmanship (the plastic on the temples melted in the car) they referred me to Luxottica - I sent my glasses in July (it's now September) certified and never heard a thing... Finally I called and got through (30 minutes of waiting) and was told that I'd hear something in a few weeks... Finally a letter was emailed that said I was covered and I would have new glasses in three weeks - called again today (2 months later) and they said they 'would look into it'. So poor, I will NEVER make another purchase from RayBan again... Luxottica service is non-existent and there is NO urgency to help whatsoever. Additionally, I am sharing my experience with as many people that will listen.

I had a pair of aviator Ray-Bans that the lens broke. I immediately googled Ray-Ban repair and was provided the information for Luxottica group. I followed the instructions and USPS certified mail my glasses. 2 weeks went by and no response from the company acknowledging that they even received my glasses. I contacted the United States Postal Service who advised me that the company received my glasses on August 4th (I mailed the product on August 2nd).

I placed an order for a pair of RayBan sunglasses April 7, 2016. My account was charged immediately, but as of today, August 29, 2016, I have not received my sunglasses. I have emailed the company several times, but they never respond. Stay away from this company!

First time I have ever written a negative review. Here is what happened. I have pair of Ray-Bans that broke so went to the sunglass store to check them out and they gave me this company to contact to fix. I went online and found the information about the process and sent the sunglasses in via ups. Ups notified me that they were delivered 3 days later. Ok. Two weeks go by and didn't hear anything but their website says they will notify you within 2-3 days that they received them. So I emailed and did not get a reply, so after another 5 days I called. On hold for 20 minutes until a nice girl answered to try and help. I gave her my information and the ups information and she could not find my glasses. She told me they are very busy and backed up but if I don't hear anything by Aug 29th to call them back! WHAT?! That's over a month from when I sent them in.

I purchased a very expensive pair of Versace sunglasses in New Jersey, (Palisades Parkway Mall). When considering paying $270 (not including tax) for the sunglasses, the biggest selling point by the employee was that they come with a lifetime warranty against any breakage. It was explained to me that other than losing them, if anything ever happened to them I could simply walk into any Sunglass Hut store and they would be either fixed or replaced with an exact or upgraded model (in case mine is no longer made). I was skeptical but was assured by the employee that this service really sets them apart from competitors. He even said he had recently replaced a pair of Gucci sunglasses for a person that purchased them 5 years ago with a new model since this client's shades broke and his model was no longer made. I was convinced and made the purchase.

Like many others have stated... These expensive sunglasses while they are clear and protective... RB's coating delaminates after a couple years. And Luxottica who bought the original Ray-Ban company and kinda ran it into the ground quality wise. I have a 40 year old pair that have no issues! If you know anything about Luxottica... They are a huge company who have gobbled up everything in the eyewear industry over the years. They own LensCrafters, Sunglass Hut, Pearle Vision, Sears Optical, Target Optical and many others... They even own the doctors who work at these locations.

This is the worst company to deal with. I have a pair of Ray-Bans that I purchased years ago and one of the lenses broke, so I ordered another pair from Luxottica. They sent me the wrong size, so after having to call back multiple times and then wait for them to call me back (their call back feature) the agent said they'd have to review the phone call to make sure I gave them the correct information and they'd get back to me in 2 days via email. Fast forward 2 weeks later and me calling AGAIN over and over trying to talk to an actual person after never hearing back from them after those 2 days, I spoke with another agent and he was very helpful and took care of sending me the "correct" lens sizes free of charge. Nope. Just got those a couple days ago-wrong size AGAIN.

Avoid buying from their online store. These guys are a bunch of crooks. They charge you an import fee during checkout, and then upon delivery you need to pay the courier import fees as well. A couple months back I bought some sunglasses from their online store. I was okay with paying the import fees. Their website shows CAD pricing, but when you go through the checkout, you end up paying in USD. If you don't have an Amazon Visa, or some other card that doesn't charge extra for dollar conversion, then this could get quite expensive. I paid about $265 USD. After conversion, it came out to about $357 CAD. According to their website, the total should have been $336 CAD. I ended up paying $20 more.

I purchased these expensive frames for my prescription lenses. I purchased from Ray-Ban because I believed that the brand was quality. Turns out, the quality is poor and the customer service is non-existent. I will not be a Luxottica customer again. I would short this brand if I could. All warranty information says that they evaluate and respond to warranty issues in 2-3 business days. A call to customer service states it is 2-3 weeks just for response. Repairs will surely take that long as well. This company has sunk to a new low. Do not purchase from Luxottica.

Horrible quality of make and worse customer service. Purchase RB 3484 and within timeframe of the warranty, the plastic earpieces starts to fall apart and crumble. Don't know what type of material was used, but REALLY? Called customer service and I don't think that department knows what "customer service" means. I think they should rename the department - "Be rude to customers." Don't buy Ray-Bans. They are no longer an American company. Luxottica Group purchased them and they are bringing the company down. Never ever again shall I buy from this company.

The manager Erica didn't solve my solution with Sears Optical and never responded to my request for written documentation. I demanded a refund. Dr. refused because she said she tried her best but can't figure it out. Also stated that she can write me the prescription for 7.25. Well if you can't figure it out then she should give me a refund for what she can't figure out. 7 5/16/2016 Stated she used a starting point from Doctor **. Ridiculous. Why do you need a starting point from another doctor to do a eye exam?

The site claims to be run by Ray Ban and that is the only reason we purchased from them. If I could give a 0 I would. I purchased a pair of sunglasses for my son. Their website says orders ship within 48 hours and are delivered within 5-7. It has been over 2 weeks. I got nothing from them via email. No tracking. Nothing until I threatened to file a complaint. Then their only response was "sorry your order shipped" and finally gave me tracking. Then when you track the package it says it was delivered 4 days before that.

Oh I should have read these reviews before purchasing. The glasses came 4 days late (they were a gift) and they are clearly used glasses. $225 of USED glasses. They came loose in a box, no protections and both lenses have chips along the edge like they were hung in something rough while riding in a truck. They had fingerprints all over them and ewwww... some oily residue on one of the ear pieces. I will write back if I get my refund. So far customer service is not helpful and it looks like I have to pay $18 to ship them back!!! Do not buy. Ray Ban has ceased to exist as we all knew them before.

I purchased RayBan aviator sunglasses for 140 dollars. After 8 months a small area the polarized coating came off. I sent them on 5/5/16 to Luxottica warranty service in Georgia. After 20 days I finally get an email from them, but it is just a standard form letter stating it would not be covered under warranty, but for 60 dollars plus 15 for processing they would repair them. Of course no way I was going to pay that. I emailed them back telling them to send my glasses back. They emailed me stating they would ship in 3 to 5 business days.

Don't bother sending your frames to Luxottica for repair. One of the arms of my sunglasses fell off after only 13 months of wear, so I diligently sent them in. I have made at least half a dozen calls over 45 days, and each time there was an "excessive wait time". They asked why the arm had fallen off, as if I used the sunglasses as a weapon or something, and not just to protect my eyes.

I should've read the reviews before purchasing my pair of Wayfarer Ray-Ban sunglasses at Sunglass Hut. For a few months I was very happy with them, until I opened my case one day and found the lens separated from the frame. I thought, "no problem, I'll take them back and get them repaired." After they were repaired everything was hunky-dory, right? Wrong. A few months later, the other lens falls out while they're resting on my shirt. I was standing in line at a Trader Joe's store, and the cashier says, "what happened? You were just standing there and then the lens fell out."

I bought a pair of Gradient Ray-Bans a bit over 6 months ago, it was in the Sunglass Hut inside a Macy's. I was wiping the lens with the spray they sell and the lens simply fell off and shattered like a crystal glass. Since I paid $165 cash and have no proof of purchase, they responded to me "SORRY, we are unable to help you." With that being said, I threw money down the drain. Even IF I had proof of purchase, they will give me 50% OFF a new pair of glasses. BRAVISSIMO???

It seems that Luxottica became a poor quality brand. I have 3 pairs of RayBan polarized sunglasses, which are disposable, like the razors - used one time then discarded. If something happens with the lens, the only option would be to buy a new pair. No way to change lens. I purchased about a month ago a pair, which lasted 2 weeks, when one of the lens fell off when putting the sunglasses on and of course the lens got damaged. This is not the way to make sunglasses.

One of my polarized Ray-Ban RB2027 inner lens mysteriously began growing a hairline crack 11 months after I bought it new on Amazon -- on the inner glass within the warranty period. I always took great care, never ever dropped. Outer part of the lens was fine, thought maybe it was just dirty. Strangely, the glass part in the inner layer now had the hairline crack halfway across... Same exact issue has been reported by others on this post -- the mysterious crack that just begins to grow. So mailed to Luxottica. Received an email some days later saying it was not a defect! So what was it? Being charged $70 to fix... Years ago I could send my Ray-Ban’s no questions asked warranty. Have owned many over the years. Not the same company clearly. Time to start looking at another brand to be loyal to.

I feel that I had to write this because my experience was quite different than most of the reviews on here. I sent my broken RayBan aviators in for repair, one of the temples had broken off. It did take a couple weeks to hear back from them so I started looking at reviews in the meantime and was getting prepared for a fight. They finally responded and stated that the repair would be warrantied but the scratched lenses would be $60.00 to replace. I agreed and in a few days I received a package from them with a brand new pair of the ugliest sunglasses I had ever seen. Thanks but no thanks, I called and told them what had happened.

I used to buy Ray-Ban glasses always. After having to deal with Luxottica I would NEVER EVER deal buy them again. It was a miserable experience where eventually I just GAVE UP because it was taking too much time and not worth the PAIN... of dealing with morons. NEVER AGAIN will I buy sunglasses which deal with this company. WORST CUSTOMER SERVICE EXPERIENCE EVER.

I bought a pair of Prada frames from LensCrafters which are made by Luxottica and the screw fell out. No one has a screw for the frame. All frames made by Luxottica are made in China for 20.00 dollars then shipped back to Italy and stamped and sold to the public for an expensive price and they fall apart after a few months and no one carries the parts to fix them. My husband also has a pair of 300.00 dollar Ray Ban and the ear piece fell off and no one wanted to even look at them and it just need a screw. Save your money. Expensive frames are cheap and Luxottica makes them cheap and get rich off the public.

Lenses are cut for the frame you buy and will only fit that exact frame so if the frame fails, you are also out the lenses if you can't get the exact frame replaced or repaired. For this reason, you don't want to buy from a manufacturer who makes replacing or fixing the frames so difficult that it's nearly impossible, forcing you to pay for new frames (if they are even available) or parts that may or may not work as happened in my case.

I have been a Ray Ban supporter for over 20 years. Not anymore. They used to stand behind their product, but not now. The arm of my glasses just fell off, so I submitted them to Luxottica, just to get the same reform letter others have complained about. I called and complained to a manager, who basically told me nothing could be done. I informed the manager that I would purchase a pair of Oakley. After several days, I decided to take Luxottica's offer to purchase a replacement pair for $132.00.

What you have read in the prior reviews is correct. RayBan makes a terrible product that is serviced by an even worse company. I purchased a pair of polarized RayBans from Sunglass Hut on May 23, 2015 for $199.95. In September, one of the lenses cracked. I'm not sure how it happened, I do not recall dropping them nor sitting on them. On September 22, 2015, I mailed them into Luxottica. USPS tracking shows that they were received by Luxottica on September 28, 2015. (USPS tracking #**) I paid $8.90 for the shipping with tracking.

Don't waste your money with this company. Within 45 days the lens fell out and broke due to the screw falling out. Luxottica, the warranty center, deemed them not defective and would not cover, but offered to charge $45 to repair them. It seems from these reviews that this is a common outcome with them. $210 Honestly your money would be better spent on a $10 pair. They last longer.

The sunglasses were purchased from Sunglasses Hut. I returned the glasses to them and they told me it was a warranty issue that had to be directed through Luxottica. Sunglass Hut told me it wouldn't be a problem getting them repaired or new glasses, because they've seen this several times already. I sent off the glasses only to receive the run-around from Luxottica. They claimed that it wasn't a warranty issue and that it would cost me more out of pocket to repair than I paid for the glasses. I'VE PURCHASED MORE THAN 10 PAIRS OF RAY BANS IN MY LIFE BUT I WON'T PURCHASE ANY MORE EVER! Worst customer service!

I purchased a pair of Raybans earlier this year. I had them for roughly 6 months and one day I took them off my head and the arm (part that sits on your ear) fell off of the frame. After picking it up I realized that the hinge was plastic and it broke. I sent them in and upon evaluation by qualified scientists, they determined that the repair needed was not due to defective material or workmanship. The plastic cracked... Wouldn't that be a clear definition of defective material. They want to charge me $50 to put on a new one which will probably take 30 seconds. They are extremely difficult to work with and basically provide you no information when you call because they have to send this info off to some tech to look at. They don't care what their customers have to say and only care about money. I will never buy a pair of RayBans again.

At first I was a very strong advocate of RayBan. However, if anything happens to damage your sunglasses, you are out of luck. Luxottica can decide at their whim that there was no defects in the glasses and they are unwilling to cover any of the cost of repair. They will then send you an invoice to repair the glasses. In my case, the repair was going to cost $25 more than I originally paid for the sunglasses just months prior. Due to their obvious lack of concern for the customer, I would not recommend buying a product from them.

I do not know if Ray-Ban is currently owned and ran by Luxottica or is being ran by their own staff. But their online purchasing system and completely worthless but I wouldn't write this review if I didn't think that this issue should be brought to light. I ordered a custom pair of Clubmasters from Ray-Ban's official site and the estimated arrival time was within 7-14 calendar days. So I thought "AWESOME" I would be getting my shades soon so that my eyes wouldn't have to suffer from the blinding sun of Hawaii while I commute anymore.

Placed order on 9/3/15 for $150 physical gift card for birthday present. Online order status was never accurate. Called customer service on 9/10/15 and was so frustrated, I hung up and called again... got in an argument about virtual gc and physical gc... she was an idiot and shouldn't be on the phones for you. Finally got an agent on the phone to explain that it was a 3rd party that sends out the cards via USPS and there's no way to track it. On 9/15/15 finally get the gc via UPS (so you guys lied to my face) sent out 2nd day air... The gift card # is not valid... please give me my money back or fix this. I know $150 might seem small to you guys but there's other companies out there that can accept money and produce an order a lot better than you. You guys suck at it. By the way, you guys missed the birthday by 5 days. Nice job.

Purchased a pair of Ray Ban glasses in January 2015, by June the bow spring was shot. Lenscrafters replaced them for me with no problem. Picked up the new pair in July of 2015, by the end of August both bow springs are shot. Lenscrafters again stepped up and tried to get me new glasses but the frame is no longer available. Called Luxottica as they handle the Ray Ban warranty. Spoke with warranty claims department and was told to send in my glasses so they can determine if they are defective.

My Dolce & Gabbana sunglasses that were still under warranty were sent to Luxottica for repair or replacement. They have multiple small sparkle-like spots on both lens and larger sunburst-like spots. It is an obvious defect that are within the glasses. Not a scratch on them. Glasses are kept in case in my purse, not in car and only wiped with lens cloth. Luxottica denied claim twice saying that were damaged from heat. I live in Florida and wear my sunglasses when I'm outside!! Product is not quality product if I can't wear them in the sun! Luxottica took one month to deny claim and will not stand behind their product or warranty!! I'm going back to Maui Jim. They have an amazing customer service.

Luxottica is basically what I would consider a bonafide scam. They do not have any sense of morality, conscientiousness, fairness, or honesty. They are unprofessional and unresponsive, unless you raise hell like I did. Sure enough, I had a manager call me who 'seemed' legit and somewhat professional over the phone, but come to find out, he was simply the smoothest con-artist of them all. THE WHOLE FIRM IS A SCAM. They have no real interest in satisfying their customers. They will lie to you to get out of a warranty claim. I believe they have no intention of honoring any warranty.

I purchased a of RayBan sunglasses from Sunglass Hut outlet in Macy's, Florida while on holiday on May 26. Two months later I was folding them up to put them in the case when one of the arms snapped. I didn't hold out a lot of hope but I emailed Luxottica to tell them about it, they dealt with it immediately and, via their contact at Sunglass Hut they sent me out a replacement pair of arms which arrived today (6th August). I found them really helpful and can't believe how quickly they responded.

I am complicit in this situation because I accepted an offer base on a determination that I did not agree with. At the time I just needed some new sunglasses quickly. Not only did that not happen, but things have gotten totally ridiculous. I have had a unpleasant and aggravating experience with the Luxottica consumer warranty & repair dept. Approx May 22, 2015 I mailed two pairs of Ray Ban sun glasses in, one with a broken arm and the other with a film of some kind on the lenses. Luxottica claimed that the issues were not factory defects.... There was absolutely No negligence on my part that led to the problems with these glasses (all I did was attempt to put on the one pair and the arm came off in my hand on the other the lens developed some kind of haze)... Even though I did not agree with their assessment of my two pairs of glasses, they offered me 50% off a new pair and I accepted. $87 + $12.50 shipping, etc.

Worst customer service I have ever encountered in my life. I will NEVER buy another pair of Ray-Bans or Luxottica brand sunglasses due to the experience I have had with them. First, I emailed the Warranty department. My sunglasses were luckily within 5 days of warranty so I asked if they could be considered for repair if they were postmarked within warranty. I got a curt response saying no, they wouldn't even consider it. After sending an email back chastising them for not giving people the chance to be within warranty even though it is a luxury brand, a representative sent a response saying that they WOULD now consider them if they were postmarked before warranty. Despite the bad exchange, I pay the shipping and send them in. Later, I get an email saying that my sunglasses were "examined" and the damage was not found to be due to manufacturer's defect.

I received a pair of RayBans in December. In late April, I opened my case to put them on one morning and noticed the entire metal nosepiece (that holds on the pad) on one side had snapped off. I knew I wanted them repaired but was terrified, first, because I wasn't sure it would be considered a "manufacturer's defect," and second, because I'd read so many awful reviews on this site. Nevertheless, without another option, I called Luxottica on April 29, received the information and forms I needed to send them in, and sent them via USPS on May 1.

My Ray Ban sunglasses broke while they were still under warranty and I sent them back following the instructions on their website. I sent the package (tracked and insured) to the address listed on the site and waited to hear back. The package was delivered and confirmed. After hearing no response after 10 days, I sent an email asking about the status of my warranty claim. I was told to wait for another couple of days to see if it would turn up. After hearing no word about my claim, I forgot about it and just waited to see if anything would turn up. After 20 days, I called Luxottica customer service to see if there was any news. I gave the customer service lady the USPS tracking number over the phone, and she said she couldn't find any warranty claims under my name. Even worse, she said that she couldn't find the first email message that I sent. Now I have a "lost shipment" on my account and I haven't heard back about it for a week.

I very much like Ray-Ban eyeglasses but I had great difficulty trying to find a repair service for a pair of glasses that were just under one year old. After a lot of searching, and not being able to find a repair service in the large metro area where I live, I finally sent my broken glasses to the official Ray-Ban Luxottica group. They evaluated the glasses and then requested I send a repair fee of approximately $76.00.

Look at the reviews people. My poor daughter had a bad experience - totally sent her the wrong glasses. No apology, no FedEx her the right object. They lost 4 Ray-Bans customers in my family tonight. How do they stay in biz.

What an unbelievable horrid experience. Rude, unprofessional and never to be doing business with again, kind of company. I called to inquire about a business order and was not only told that I am being rude and abrasive. To top it off, the Credit guy named ** or whatever his name was, then hang up on me. Only to call my business and complain about me. Be careful on doing business with this company. One can only hope that not all the departments there act this unprofessional like this guy.

In Oct/14 my wife bought me for Xmas a Ray Ban RB8052 ($250.22) at Sunglass Hut-Florida Mall-Orlando, FL. I got them in Dec/14. In Apr/15 I noticed the lenses peeling off inside where the tip of the arms touch them. In May I noticed that the problem was worse. I went to the Sunglass Hut-Cordova Mall-Pensacola, FL - I live Lillian, AL. They referred me to Luxottica North America. On 6/8/15 I mailed the product, received on 6/10/15. When checking the status of my claim, they said I had to pay $57.50 for the repair. I questioned it since the item is under warranty. They said the problem wasn't a manufacturer defect. That's absurd to say the least!

I ordered a pair of Ray Ban sunglasses directly from their UK site on Tuesday, free delivery within 3 days; they were to be a present for a party on Saturday. Confirmation email arrived from Ray Ban, then email from UPS saying that the package would be out for delivery on Wednesday... BRILLIANT!!! Package didn't turn up on Wednesday, UPS tracking had changed to delivery on Thursday, still didn't show up, and delivery on tracking site had changed to Friday. In the meantime I had tried calling Ray Ban on their free customer service line 3 times, was left queuing for more than 15 mins in each case. I filled out the call back form on their website, no call back. I emailed them twice via their website, no answer.

In less than two years I have purchased two pair of genuine brand Ray-Ban sunglasses. They were $175 and $200 per pair. One of the temple cables broke on each pair within 4 months of purchase. Because I couldn't produce the original sales receipt when asking for a warranty repair I quietly laid them aside for two years. Recently, I decided to call the repair services of Luxottica in Georgia to order two sets of cable temples. They wanted $36 per set for the same cheap Chinese metal that the glasses came with originally. In frustration I bought two dirt cheap pairs of $4.00 sunglasses and used the temples from those to repair my Ray Bans. They are actually a heavier gauge metal than Ray-Ban used in their glasses.

The beginning of April I ordered new RayBans. When I received them, I didn't like them. So I printed the return label and shipped them back. About a week and a half later I got an email stating they have received my package and have issued a replacement. I did NOT ASK FOR A REPLACEMENT. I asked for a return. So round two. Once I received the replacement I shipped it back a second time after I called to notify them about the issue and about a week later I received an email saying they issued a refund to my account. That was the middle of May.

I will be BLUNT! Do not purchase any pair of sunglasses that are warrantied through Luxottica. If it were possible to give a negative review, I would have given an honest -5 star rating. On my behalf, I have purchased two pair of polarized RayBan sunglasses at over $200 apiece that needed immediate repair. Needless to say, (as previous reviews have pointed out), I was given the runaround and Luxottica representatives proved to be useless.

Bought the glasses at Sears Optical with a warranty for a year. After about 14 months the temples fell apart, chipped and delaminated. I went to Sears and was told they couldn't anything about it, and it was time for me to buy new ones! I called many different places and was told the same thing. At the store in Leominster, they were also very rude. After reading the complaints from all the other people online, I think that I also, and all my family and friends will not do anymore business with this company.

I was a RayBan customer for years and my niece bought me a new pair a year and a half ago. Paid full price (170.00 USD + tax) 8 mos later the lenses are completely pitted and are useless to see through. Went back to Sunglass hut. Salesperson told me that human sweat causes them to be pitted and because it was more 6 mos purchase to contact them to get a new set of lenses $40.00. Fine, except they don't make it easy to contact by phone and I had never had a pair do that. Why buy expensive lenses when they don't stand up to regular use? Will never buy any Luxottica products again. Not worth the price you pay.

Worst company I have ever had to deal with. I had a pair of sunglasses that broke after only 8 months. I sent them in to be fixed (you have to pay to do this for shipping and around $63 for any replacement parts) and they did not notify me that they did not have the parts to fix them. I waited for months. Finally I just sent an email to a customer rep that I spoke to when sending them in. They responded with something along these lines "Oh yea, we can't fix them. Here are our brands, choose a pair you would like and if we have them in stock we will send them to you." I chose a few pairs and they said they did not have a single one.

My sunglasses developed strange discoloration / spots on the inside of the lenses less than 3 weeks after buying them. I'm very careful with my stuff, and was genuinely perplexed as to how this happened, if not a little disappointed that the sunglasses I had spent almost $200 would do this. These aren't some $10 shades I bought in Ross. I spent the $15 to mail them in and 1 week later receive an email basically saying "we have determined that the needed repair was not due to defective material or workmanship." And they'll repair them for a cost of $51.50.

Luxottica just plain SUCKS. Sent two pair of Persol sunglasses back to them last October 2014. They never contacted me. Finally got in touch with service department after an hour on the internet trying to find a phone number, then spent over an hour with a service rep. Charged me $45.00 per pair plus shipping to repair cracked lenses, which by the way happened within days of purchase. Here it is April 15th, 2015 and still No glasses returned, no contact, no nothing. What a DISAPPOINTMENT FOR SUCH EXPENSIVE SUNGLASSES.

I wore Ray-Ban Shooter sunglasses from 1960 through 1987. My father was in the US Army Air Corp, and he also wore Ray-Ban. Each pair I purchased, I could see the deterioration in quality of the frames, the thinner plating, and even the lack of clarity in the lenses. Finally, after the frames breaking on the 10 pair that I had purchased, I called repair service to see if they would repair the broken frames. I was amazed at the reply - They offered to replace the frames at $57.00+!! Due to this lack of respect for the customer, I quit buying and wearing Ray-Ban FOREVER! I would never recommend them again to anyone. They are cheaply made and Ray-Ban's customer service sucks!

I purchase Ray Ban sunglass online through Amazon. After 2 months a screw on one of the lenses broke off in the frame. I was on the road and needed the glasses for travel and put a small dot of superglue to secure the lens to the frame until I could call customer service. I explained to customer service what had happened and they instructed me to mail them through UPS with a copy of the bill of sale as it was under warranty. It cost $5 with $50 insurance to mail. I later received an e-mail that the warranty was void due to my putting a small bead of superglue on the frame.

So, I contacted Luxottica Consumer Warranty. My favorite pair of Ray Ban's had a problem with the rubbery cushion where they contact my nose. Luxottica asked me for the model number, which I sent them. They informed me that no parts were available for that model. But, if I would send them the sales receipt, they might warranty the sunglasses, as long as they were no older than 2 years. Okay, I paid a lot for the sunglasses, usually that would mean the company (Luxottica) would cover any defects. Oh, but no, they pretty told me to go screw myself. Now, I have my own business (for 37 years) and if I took care of customers like they do, I wouldn't still be in business.

Bought one Rayban sunglass, within 2 weeks the glass has developed Crack on the point where the frame is fitted. The country of origin is China and the cost is UD 200. The authorized agent has rejected my claim saying it's misuse. If there is any misuse there will be some bend in frame or some scratches in lens. How can a brand like Rayban can cheat customers.

I have used RayBan's Luxottica Group for replacing my scratched lenses. The process was pricey and long (4 weeks). My biggest disappointment was when the company has returned my sunglasses with brand new but scratched lenses. Additionally, the authentic "RB" etching that comes on your lens when you purchase the sunglasses was no longer there. In my opinion, the repair service is not meeting the expectations of what a premium service should be and it lowers the quality and trust I have in the RayBan brand.

I have to say, I was extremely concerned after reading all the negative reviews. The left arm of my RayBan just snapped off when I went to put them on. My glasses were always well cared for, and I really didn't see a reason for this to happen. I was told to mail them to Luxottica for evaluation, and I would be contacted with a notification. I sent my glasses via UPS (for delivery confirmation) and they were delivered on 1-22-15.

So.... I bought my wife some Tiffany sunglasses about a year ago. They broke due to cheap metal - most likely China-made materials. I sent them to Luxottica Consumer Warranty who covers Rayban and other stupid expensive glasses that you would think for the price would be quality enough to last more than a year. They claim it was user error and won't cover warranty-wise. Pathetic!!! Nothing is made to last any longer. Don't waste your money thinking you're getting quality!!!!! Just saying.

I purchased a pair of oakley sunglasses which we received in the mail quite quick and was very happy with our purchase however it said up the top that you would get 40% off the second pair but excluded a few brands. I wanted a pair of ray bans which were not in the excluded brands. I went to purchase them and it wouldn't take the 40% off so I ring sunglasses hut customer care line and spoke with a rude lady named Kay who told me it said it excluded the few brands with the first and second pair but when I tried saying, "No it doesn't say that," and to read it out to me what it says, she still read it out in her own words not what it said in the terms and conditions.

For the third time I had sent a pair of RayBan sunglasses that cost over $200 dollars, they charged processing fees and after waiting for a few weeks, I received exactly the same pair in little plastic bag and absolutely nothing was done to them. Luxottica has the monopoly of the eyewear industry in the USA and they suck.

I sent them a pair of Maui Jim Sunglasses. I only needed one new lens. They never returned them and I could not find a way to contact them. All mail went unanswered. There are no phone numbers that you can call and actually speak to someone. Beware - do not send them anything you want back. How they are still in business is beyond me...

I'm a lifetime wearer of RayBans... But I feel in recent years they have forgotten about customer service. I recently lost a favorite pair on vacation, so I reordered the same style. I should've had a red flag because the arm fell off that first pair and returning for warranty repair was a very lengthy and disorganized process--on THEIR end. Two weeks in with my new pair... I get a cracked lens. I know the process, so I carefully package them for return to Luxottica. I even included a nice, detailed handwritten letter.

I took RayBans into Lenscrafters store and was immediately asked if I left them in my car. The manager saw the glasses from a distance and said "Did you leave them in your car?" In other words "Did YOU do something wrong?" They offered no recourse on what is a manufacturer's failure other than one half off another brand. They cost $320.00 and were inferior to the two previous RayBans I had bought.

I sent my Ray Ban sunglasses in about 3 months ago to repair a broken arm. After waiting 3 weeks - with no response from your team - I called customer service. When I returned them, I included information indicating they were returned for repair to the arm, which should have been pretty obvious. When I reached customer service, she informed me that the lenses I ordered were discontinued and they couldn't repair my glasses... I didn't order lenses. If you have any sort of customer database, you would probably have seen I had ordered replacement lenses already, several months earlier. I informed her I did not return them for replacement lenses, and she said the arms could in fact be ordered, but they would be shipped from Italy for repair by Ray Ban and it may take 3 weeks.

I have sent my frames into Luxottica 2 times in the last 3 months for repairs. The first time the left arm fell off and after having them back for 2 month the other arm has fallen off. I feel they should fix or replace the frames. They have never been dropped or misused. They are just cheaply made and you pay a good price for them. This company is a ripoff and have very poor customer service. I will never again buy RayBans. They give you one address to send them then send them back and give you another address to send them. Very poor customer service! The worst.

My RayBan Sunglasses broke and I called Ray-Ban or at this point it is refereed to as Luxottica when it gets to the Repair stage. However you cannot talk to someone regarding your product and if it will be covered or what not. You are instead forced to send them in blindly hoping that they will be covered. Now I understand their reasoning behind this, as to be so they can in person see the damage, but it would be nice to actually get a paper trail and a reference number and a general idea if it is to be covered or not before just sending them to a random address given to you on a recording. It should also be noted the address on the phone recording and the one on the website was different at the time I sent them in, which made me worry.

I have submitted two customer service requests to Luxottica; the first two weeks ago via their website (Customer Service Form) and the second on Monday 10/6/2014 via email regarding a pair of Persol Sunglasses designated with the following numbers 649 24/57 54020 *40 3P. These glasses were purchased less than a year old and have developed a stress fracture that is starting to compromise the bridge of the frame. I attached some photos showing the issue that I had and asked for some direction as to how to address this issue. No Response at all. Even finding an email address to send them anything took quite a while. I am loyal Persol customer having purchased more than 6 pair of sunglasses and am shocked at their horrible customer service.

I bought a pair of Burberry Sunglasses in June 2013 from the Sunglass Hut in Maine, USA -- model# OBE4117; retail value is $290 USD. Towards the end of May 2014, I noticed that the Burberry material on the arms of the glasses was starting to peel off. I phoned Burberry and was directed to Luxottica. I was then redirected to a lady in British Columbia (Canada), who proceeded to tell me that there is no Warranty repair service for Luxottica products in Canada. I could not believe it: such a large company with no service in Canada? June 3rd 2014: I send an e-mail to a generic address I found online: CanadaWarranty@us.luxottica.com. June 23rd, 2014: I resend an inquiry to find out what is happening with my service request.

I am a 3rd generation Ray Ban aviator wearer, my Grandpa was issued the first pair I ever saw while flying B-25's in WWII. As soon as I got old and grown enough where they would stay on my face I bought a pair of my own in high school that I still wear! I've worn them 40 years personally and never had a problem with customer service until B&L was bought by Luxsuckita. I returned my son's Ray Bans that broke in the middle as he put them on last week for repair or replacement due to a defect in materials. I was told today they canned speech about how they are not defective and that the fault was ours and no replacement is due. I asked for a manager.

I never write bad reviews but Luxottica has absolutely terrible customer service and policies. I wish I read all of the reviews first before I sent in my pair of Ray Bans to have fixed. They told me they can't fix my sunglasses and offered me 50% off a new pair. Well that would be okay if they actually had a pair in stock that I liked and fit my face. Although, all they had to do was replace one of the lenses because it kept falling out and I would've been satisfied. But I guess they tell you they can't fix your item so you spend more money with Luxottica. On top of that, they won't even return my sunglasses that I sent in! I was not aware of this! If they tell me they can't fix my sunglasses, then what good is it for Luxottica to keep my old pair? I already paid the $12.50 processing fee that they require when you mail the sunglasses in. Apparently, if you agree to get a new pair at 50% off, then you don't get your old pair back! I did what the customer rep told me and went to sunglass hut, found a few pairs that I liked and wrote down the UPCs.

I receive a pair of Ray Bans as a gift in December. I usually keep my glasses in the car in their case. Within a few months I notice a small crack in the upper left hand of the left lens. Everyday the crack would expand until it ran across the entire lens. The glasses are only a few months old and have only been worn a handful of times as I usually have my corrective glasses on. I sent the glasses back thinking that Luxottica would not have a problem replacing the cracked lens since it was obviously a material defect. I was mistaken. The best Luxottica will do is charge me $60 to repair, or offer me a 50% discount on a new pair. I refuse to do both on principle and have asked them to return the originals. I will not put more money into a product that will not last and the company producing them obviously believe so as well. I do not recommend purchasing product from a company that does not have faith that their product will last. They will refuse to stand behind their product should you have a problem.

I had a genuine pair of aviator glasses bought for me as a present and I only had them a few months. Because of the amount of time it took to contact Ray-Ban, my carer put them in the bin because of the state of the glasses. The lens kept coming out and would not stay in the frame, then later the hinge that hold the arm broke away and I can say these were not ill treated in anyway at all. I have wrote to customer services and the guy I spoke with did not have any people skills at all and was very unhelpful. I then wrote numerous letters to a higher level person called J ** and also again very unhelpful after receiving the money.

I have been a fan of Ray-Ban since I was a kid, acquired most of it from Saudi Arabia, no problem at all. Now I have bought a $250 worth of Ray-Ban sunglasses. Not even a year, I have notice that the edges of both lenses are flaking and scaling. I have came back to Sunglass Hut to avail their promised warranty (limited life warranty), and they said that I need to contact their customer support. Then, their customer support told me that I have to call Luxottica. Cut the story short, I have spent another $40 in total to send my RB sunglasses. And the best thing that they can do is to 'REPAIR,' they will not replace it. Now am in my 2nd week of waiting from their 2-4week's time approximation. Did anyone tried to complain them to BBB?

I ordered a set of replacement lenses for my genuine Bvlgari 8065 frames which I purchased from the US, on or around 3 Jan 2014, from a UK company called Optique Vision. When the lenses arrived, I discovered they were not the correct size - too small by about 1mm and slightly squarer on the outside. So when I put them in my frames there was a gap. I reported this to Optique Vision immediately and sent photos. Long story short, I have been trying to get a refund for 6 months now. 24 emails later, I STILL HAVE RECEIVED NOTHING!.

I've been wearing RayBans for more than 30 years. Recently, I purchased 3 new pairs at their store and was really disappointed to find that all 3 pairs literally fell apart within the first year. Lenses disintegrate, another frame wore out, and the lenses popped out from several pairs. For better quality, I'll start buying from the Walmart optical shop where a polarized pair is only $20.00. I am furious at Luxottica's disregard for quality in favor of high prices and profits. They will lose.

I've been buying Ray-Bans for the past 15 years. I buy the 3484 or the 3212 only. I've come to realize that the brown temple guards on the 3484 become very brittle in a short period of time. I contacted the warranty dept. 8 months ago and have yet to receive a replacement. The girl I talked with today said the call center 8 months ago, in Georgia had closed and my claim "got lost". Every email I send, I get a response making it MY fault. She has reopened my claim and now I have to wait another 2 weeks. I don't think that I will buy any brand that has Luxottica as a Mother Company in the future.

In October of 2012 I purchased a pair of $180 sunglasses. I don't normally spend more than $50 on sunglasses but figured that they would last me a long time. Now it is April of 2014. We are out of the one year warranty and the stems just fell off. The Sunglass Hut and Lens Crafters both said it looks like the spring hinge broke inside the frame. Neither would assist in the repair. The only option I had was to contact RayBan directly. I contacted them twice through email and received the same "canned" response both times. I need to ship them to GA with $12.50 so they can look at them and send me a quote to repair them.

I called Ray-Ban support with a complaint about a previous order. My call was escalated to the point where I asked to speak with a manager. I spoke with Manager Tom, who was extremely helpful and knowledgeable. I have ordered Ray-Bans in the past and was very unhappy. Tom provided world class and he was very understanding. Thanks again!!

I saw my eye doctor for my annual visit. I needed new contacts so he suggested to go see Pearle Vision (located next door) and buy my contacts there which I did. I ordered my contacts, insurance covered them 100% and I went home. A month later I got a "billing statement" from "Pearle Vision" saying that I have a amount due now of $40 for c/l fit and follow up. Apparently I received these services from Pearle Vision and now I am supposed to pay Luxottica retail assignment billing services. My insurance has not received any claims from either Pearle Vision or Luxottica but I got a bill. I do not understand how I am getting billed from this, there is not even a due date in the bill, only a phone number and an address along with my personal information. I called Pearle Vision (same office where I got my contacts from) and they said I have no balance and they do not send bills like that, maybe it is some corporate new thing. I called the number on the bill after 5pm and they were closed. I'll try again tomorrow but so far this sounds like a scam.

I bought a pair of Persol sunglasses in January 2014 and less than a month later, they dropped from my pocket to the floor and shattered one of the glass lenses. I thought that I had just taken a $200.00 hit to my pocket. I recognize that it was my fault, so I was not looking for warranty service. This is not a defect of any type. I thought I had. After reading all negative comments about the Luxottica Group's customer service (or lack thereof), I braced myself for a 1 hour wait on the phone to be able to speak to a representative. After negotiating the various menus, I pressed for a customer rep. and was put on hold. I was incredibly happy to hear a human voice within 5 minutes. She introduced herself courteously and without any of the attitude that I feared. She helped me locate the model, size, color of the glasses, and informed me that they could help me. I was able to order a pair of the lenses at what I consider a fair price ($48.95). She said they would arrive in 7-14 business days. Stay tuned to find out if they deliver.

I returned a pair of Ray-Bans that the frame was broken, for repair. I had bought these at Saks in Destin, Florida. They were returned with a note saying they were not authentic. I paid $200 for these at Saks!!!!!!!!!!!! Luxottica is a smarmy company. They try to steal, and are quite dishonest. Never buy from these cheaters. They DO NOT honor their own warranty!!!!

I purchased a pair of Tory Burch prescription eyeglass frames in January 2013. After only having 8 months, they broke. I called Luxottica and they would not replace them or repair them, because I glued the temple after they broke so that I could see and go to work!!! They are the worst company to deal with! Their product stinks for the money you pay! Never will I buy eyeglasses that were manufactured there ever, every again! Trust me on this one. They are the worst!

This all started in June of this year. I sent my RayBans back with all of the necessary information to Luxottica in GA. It was August and I still hadn't heard back from them, so I called, sat on hold for the requisite 15-30 min before someone answers. I was told, "Oh, your glasses can't be fixed. You should have received an email at the end of June." Never did. SO, now I am told to go and choose 3-5 pairs from a sunglass hut of my favorite pair. I call with the number... Great, they will be sending them to me. Two weeks later, nothing. I call, 15 min on hold. She said it would be another 3-5 days. Five days later, nothing. I call again, 20 min on hold again. This time, "Oh no, it's 7-14."

I was so happy to hear about Luxottica's sunglasses repair service. I had received a pair of RayBan wayfarers for Christmas, and they were my favorite accessory. When the screws on the frames became loose, I wanted to make sure they were fixed correctly, so I followed the directions on the Luxottica business card and I mailed them in along with a check to pay for repairs.

I bought a Polo Ralph Lauren glasses that I only used a few times. But every time, especially in the summer, I wear it, it fogs up. There is no air gap and hence it fogs up. I kept it thinking it will be OK and I did not send it back immediately. Finally, I got fed up of it and sent it to Luxottica Warranty/Repair Department (After making many calls to Sunglass hut etc). I sent it in an insured mail to Luxottica.

What an embarrassingly terrible company. Here is the "short" version. Sunglasses broke. Took them out of my purse while they were in a case, opened the case, and I couldn't even unfold them (Folding wayfarers). I was distraught, but then I saw that they would repair sunglasses past the warranty period, so I felt better and much more optimistic. After being on hold for 40 minutes, I did as the automated message said and decided to email instead, because how long could that possibly take? A couple of days? I emailed them just to make sure that I could do this and wouldn't be wasting time/money. Whoever emailed me back 2 WEEKS LATER copied and pasted exactly what was on the website onto an email. I threw my hands up, said "whatever" and sent them in.

I cannot believe that in this day and age, you cannot expedite lenses through Luxottica. My RayBan lenses SHATTERED when they fell 1 foot. I ordered these lenses over 3 weeks ago and still have not received them. I needed them for a trip and now I am completely out of luck. They cannot track or tell me when they will arrive, though it is over the max 14 business days. This is a TERRIBLE company with very poor customer service. Never again.

Left my order on back burner for a week after ordering the wrong thing. I could not see for an extra week. Zero stars.

I lost the decal on my sunglasses and in addition to that, the lenses were discolored and hinges were loose (owned these for approx 2.5 years). I sent my sunglasses to Luxottica, along with a letter explaining what I expected to have repaired, and my check and contact info. via USPS certified mail. I did not hear anything from them and I had tracked the delivery, so I decided to call. I was constantly calling around 11-4 pm CST and would be on hold for so long, I would just hang up.

My latest purchase of a Ray-Ban product has been nothing but a nightmare from start to where I am right now. I have never had any issues with any of my Ray-Ban eyewear until I decided to go with the Clubmaster as my newest pair of prescription glasses. I brought the glasses home around the middle to end of February and by the beginning of April, the nosepiece had broken off after only a handful of wears. I went back and forth with the eye doctor I ordered the glasses from but they would neither do anything for me, nor would they return the product and refund me the money. They told me that my best bet would be to get the piece welded back together, or to send them in for repair under the Ray Ban manufacturer's warranty.

I sent my frames to the warehouse in Georgia and they took about a month to let me know they could not fix the frames but they could give me a 50 percent discount on a new set of frames. I did not have the money to buy another style of frames or new lenses. I went to the place I had gotten my glasses and they were able to locate the same frames. I let Luxottica know and they told me that they no longer stocked that frame in the warehouse, to which I asked if they could give me the discount on the frames I had found and I was told no, I could get discount on new frames but I was responsible for new lenses, which I cannot afford. So here I was, stuck having to pay for new frame which the store had but, Luxottica said they quit carrying and they would not give me a discount on the frame which was the one I wanted since it was the style that fit my lenses.

Very disappointed in my RayBan glasses quality. A plastic layer on the glasses left branch peeled-off 3 months after I bought them. Furthermore, the whole thing is squeaking just like the cheapest glasses you can find at your nearest convenient store even though I take very good care of my glasses. They won't replace the damaged branch since they had never seen this kind of problem before. Luxottica, please don't lie to your customers!

Their "customer service" line is a joke. They routinely hang up on calls that are holding for service. My experience today was to make four calls before finally being "allowed" to hold for 25 minutes before someone finally answered (the first three calls were disconnected, the first one after holding 1 minute, the second after holding 7 minutes, and the third after holding 11 minutes - each of those calls inexplicably ended from their end, as I did not touch my own phone at all during these calls after I finally got through the "voice mail" menu). Their email bounces back and says it is not a valid address.

I have spent three weeks trying to get my Ray Ban sunglasses repaired. I received the aviator style glasses for a Christmas gift. I must say they are great sunglasses. The brown polarized lenses were great for my needs. I dropped them in a store and the lens cracked. I went to the local Sunglass Hut in Beaumont TX and they were great. The lady told me who to call and order the parts and she would fit them free. I was pleased.

I sent my glasses in for repair mid-June of 2013. They told me that the color frames I had were out of stock and they would change the frames for a similar color. I got my glasses back today, July 25, and they came in a nice black box with a brand new case, cleaning cloth, etc. It looks like they gave me brand new glasses. Sadly my original were polarized lenses and the supposedly "repaired" pair they gave me do NOT have polarized lenses. I paid about $125 more for polarized lenses so I'm not just letting them have them... It's like servicing your car and having an older cheaper model returned to you. So now I'm sure this whole process will start over and it will be twice as complicated. I will update this review once the problem is fixed because they seem to have improved their return speed compared to older reviews (Still took a month, but faster than some reviews have stated).

I just received a call from Luxottica Group that led me to write you this email. I am extremely disappointed and have no faith in the Ray Ban name anymore. This all started in September 2012 when I purchased a pair of Ray Ban RB3269 Brn/Brn Pol sunglasses at the Memorial Mall in Houston Texas. I was in Houston for a month on a business trip and these were purchased with cash on the 09/28/12. My receipt was mixed up with my business expense report so I had no proof of purchase. In March, I noticed that the right lens was not sitting properly in the frame (there was a noticeable gap) and the frame became loose very often.

A friend gave me a pair of Ray-Bans for my birthday on 10-2012 and the lenses slipped down in the frames so I called Luxottica and they told me to insure and send back which I did. They called me two weeks later and told me it would be 80.00 dollars to adjust the lenses and I said the glasses were less than a year old and were still under factory warranty. Two more weeks went by and I got a email saying they would adjust them at no charge. Then they shipped them back FedEx without insurance and they had not been fixed! Once again I called them back and was told something must have happened in shipping and I should take them to Lenscrafters to be repaired! NOT SATISFACTORY TO ME! Could have been a easy fix but now it comes to this.

I'd sent my RayBan sunglasses for repair on 13th June 2013. I got a letter from them after 2 weeks saying that the issue with my sunglasses would be covered under warranty. Yesterday, on 13th July, I got my new pair of sunglasses in the mail. Quite frankly, I am very satisfied with their service because, if I remember correctly, their service time up to 3-4 weeks. Before I'd sent them in, I was scared because of all the negative reviews I read about Luxxotica's customer service. I agree that their waiting time on the phone is long (that's why I didn't give them 5 stars). But if you e-mail them, they do get back to you within a week. After this experience with the repair, I think that they do a good job despite their high customer volume. Thanks!

I have a pair of Prada eyeglasses that I need to read or do my work. In less than 6 months, both temples broke off. The supposedly sophisticated spring hinges rely on a tiny piece of what appears to be base metal to work. It's this too small, cheap piece of metal that fails. It simply breaks because it isn't up to the task it has to perform. It's $300-$500 and they use a cheap, poorly engineered hinge because they think the flex will impress customers. It does, until it breaks. I will not buy another Luxottica product because of my experience. They have a responsibility to adequately engineer and test their products before selling them to the public.

I purchased a pair of Ray-Ban glasses and within a year, the nose piece broke off. I sent the glasses back to Luxottica and was told that the damage to my eyewear was due to manufacturer's defect. They apologized and stated that those glasses were discontinued. I was to go to a Sunglass Hut and select 5 models I liked, call them with the model numbers, etc. I waited forever for them to answer my call, gave the rep the numbers in the order of my preference. I was told that I needed to send them $128 more for the ones I selected and gave them my credit card number for the amount. I felt that the glasses I selected were worth more than the ones I sent so I did not think that the additional money was a problem.

My son has worked at Sunglass Hut in Danbury, CT for several months now. One employee, who now calls herself a manager despite the fact that this is not true, has taken it upon herself to change my son's hours without notice, has discriminated against him due to his sexuality and has now made it public that she can get him fired if she chooses to do so. Today, she informed him that his sales were too low to stay at his current position... which she caused by changing his hours and having him close on weekdays, which are historically days and times when sales are lowest. He does not have the lowest sales in his store.

I just purchased off eBay at a great price a Versace frame. I did notice that the temple was damaged, clearly a result of poor manufacturing. It was brand new and unworn so I contacted the warranty dept at Luxottica. The waiting time was horrendous. I also once got a recorded message that they are in a meeting now as well as, "It's our lunch break..." After going through this, I was able to speak to a customer service (un)professional and they told me to mail it back to them with a $12.50 processing charge. After 2 weeks, they sent me an email that it was my fault!! And I have to add on another $23.40... I felt that I have to share this with the world!! They are so unprofessional and clearly SCAMMERS!

I purchased a pair of Persol brand sunglasses at the local Sunglasses Hut store at the Woodlands Texas. I was told about the quality of the sunglasses and that in any given time I had a problem with the sunglasses, the manufacturer company will stand behind their product one hundred percent. With this in mind, I paid high dollar value for the mentioned sunglasses thinking that I'd purchased one of the best quality sunglasses built.