Luxottica Group/RayBan Reviews

I decided to sent my Ray Bans for a simple repair, they were missing the two small silver ovals from each side. I paid $70.00. Luxottica sent me a UPS label that was delivered on 9/18/2020. I have send several emails for an update. I have not received any response. At this point I don’t think I getting my sunglasses back or my money. Wish I had reviewed this company before sending my sunglasses to who knows where and losing an extra $70.00.

I sent my Chanel sunglasses to the Luxottica repair department in August, 2020. I paid the $249. fee for repair. I received an email from their repair department acknowledging that my repair was completed and my glasses were sent to an address that was not mine! Their customer service department offered me a coupon to purchase a replacement pair from Lens Crafters. They would not confirm that my sunglasses were lost, only that I would not be receiving them back. The sunglasses I sent in for repair were not only sentimentally valued (I wore them on the first day I saw my son after he finished bootcamp for the U.S. Army), the sunglasses on the Lens-Crafters, Sunglasses Hut (all owned by Luxottica) do not offer a similar pair for replacement. After sending a certified letter to the Luxottica corporate office in Ohio in October 2020, no response. Customer Service?

I bought a mid-level brand of Arnette Sunglasses from Bass Pro Shops. Paid about $130 for them and they broke within 2 months. I didn't sit on on them..or abuse them in any way.. The frame just split in two around the eyeglass. I took pictures and submitted my receipt as instructed on their website only to be told they will not cover it and in return offered me to buy another pair for $100.00... a $30.00 discount. The pair I have are under warranty but they still would NOT repair or replace. Do yourself a favor.. don't buy. You are not a customer any longer once you spend your $$$ with them.

Please dont buy anything from them ever. Sincere request. I have had terrible experience with them. They will lie to you over and over again on the calls. I have been waiting for over 4 weeks for my request and no progress yet.

My first Ray-Ban and the last one. Like others I am still waiting for my refund. It seems like they need my money more than me. No! That's my money and I want them back. Never have this kind of problem before with anyone else. First they wrote an apology and said they were gonna fix it in 2-3 days. After that, after a long wait in a line to the chat they said it would happen in 5-10 days and they already didn't apologize. Just said - wait 5-10 days. That's insane! I have been waiting for more than a month. Never again. I believe there are so many more consumer centric sunglasses companies.

The company states they have 60 days return policy however you are not able to create return label on their website. So I am stuck with 2 pairs of unused sunglasses and $280 for items I am not going to use. Terrible customer service.

I love glasses. More expensive but good quality.. Always go to RayBan for prescription or sunglasses. Good and current styles available. Arrive on time and good customer service to help with any problems with frames or lenses.

I love this group of sellers for the luxury although often it is dated merchandise but that’s fine. The brand still holds up to its standards. Shame on those other brands that feel selling like this cheapens it. That is wholly not true. Same excellent quality and good service overall.

After one month the visor bolt on my Oakley DRT5 helmet fell off while riding, trying to even speak to someone at Luxottica/Oakley customer service about sourcing a replacement has been a complete joke. I understand these are difficult times, but giving people duff information & then repeatedly hanging up on them as they try to resolve it is simply unacceptable for a premium brand, not to mention rude. I won't be buying any more Oakley/Luxottica products.

We returned a pair of RayBan sunglasses to have the nose piece replaced. Simple enough, it was supposed to cost us $25 and take a week. We used the USPS label provided and it has been 5 weeks. They received the package on 5/21/2020. Since then I have sent multiple emails and have called multiple times. My response back has been DEAD AIR. This might be the worst customer service situation I have ever experienced. If I were considering the purchase of sunglasses, and I expected to EVER need a repair, I would buy Maui Jims! I have had both companies service my sunglasses, and Maui Jim is WONDERFUL. RayBan/Luxottica is as far away from wonderful as is possible.

I have returned one of the items that I bought from RayBan. After a week, I received an e-mail saying the replacement request has been approved and the package is on the way. I do not know what happened there, because I have a proof that I requested a refund, not a replacement. Also, the replaced product is totally different product than what I returned and has a different pricing. I called the customer service and waited more than 1 hour to be connected to a representative. They said they cannot cancel the replacement now. I need to wait until the tracking number is created, and then call the customer service again (wait another 1 hour) to cancel the replacement and get the refund. I have spent 1.5 hour on the phone today and will be spending another hour for the cancellation because of the complication created by RayBan!!!!

Received a pair of glasses frames that didn't fit. No problem. Free returns. 2 months later, discussions with 7 different customer service agents, hours on the phone and nothing but empty promises. All I am requesting is a return authorisation code to send them back. The code they sent me yesterday doesn't work! I would have expected a brand like Ray-Ban to have their act together but these guys are terrible. Don't bother trying to deal with them just buy another brand.

I bought my Rayban sunglasses 4 months ago (~$120). I pulled them out the other day and there was a big crack in one of the lenses. I submitted a claim with Luxottica/Rayban and they are going to charge me $90 to fix the one lens... $90!!! for something that I'm not even sure is my fault and is within their "2 year warranty window" whatever that means. Clearly didn't cover my sunglasses. These are high end, nice, expensive glasses. It shouldn't cost the same amount (essentially) to fix them as it does to purchase a new pair. Extremely disappointed with Rayban.

Let me start by saying this company does not even deserve 1 star. Ray Ban official site states free returns all over the site. In fine print it does specify that items must come from Ray Ban. I ordered 3 items. At no point during the transaction did it state that my items were not coming from Ray Ban and my credit card was charged by Ray Ban. I have decided not to keep the sunglasses. I followed instructions to get a label for free return and it indicated that my items were not eligible for return through Ray Ban as they came from Luxottica (which was never indicate during shopping or checking out).

I ordered a pair of Ray-Bans online and they arrived on April 6th. They were not what I ordered and went online to get a return mailing label. I have not received after numerous "Chats" online and finally recently promised in 2-3 days. Nothing! Now the Chat help line does not respond to me. I have wasted too much with this stupid company. No it's not the pandemic as other companies offer returns immediately. STRONGLY recommend AVOID.

I ordered a pair of sunglasses for my wife for her B-Day near the end of March and saw that they were on sale the day after I ordered them. I called and asked for a price adjustment and they said they can't do that (why? does your clay tablet and sand writing system forbid you from doing this?) and told me to re-order another pair and return the one I just ordered. Like a fool I listened to them and did that. I initiated the return process the day I got my original high priced sunglasses.... This was nearly 2 months ago....

I would like to start by saying that 1 star rating is way too generous but that's the lowest available on Consumeraffairs.com. My experience with Luxottica trying to get a replacement for a pair of Oakley glasses has been a nightmare. After shipping the glasses to Mcdonough, GA, I was told that it will take 14 business days to get a new pair. I decided to cancel the replacement and sent those glasses back to me so I can return it to the store where I bought them. That also quoted as 14 business day in order to be processed.

I would give zero stars if I could. I was cleaning the lense of my glasses when the middle of my glasses just snapped in half. I sent the proper documents to Ray Ban for a replacement and they denied my claim saying it was not a manufacturing defect. I asked how I can appeal the decision and the woman told me there was no way of doing that. My only option is to now be blind while I save the no extra money I have as a starving student to buy the Made in China for $3-8 so I can afford the $150 frames all while supporting Leonardo Del Vecchio’s billion dollar bank account. Great option. Great customer service. God bless America.

I bought a pair of Dolce Gabbana sunglasses in April 2019 from a store in Aventura, Florida. They are cat style with stones on the sunglasses frame legs. Turns out one stone fell off. I went to the store where I purchased them and the sales agent stated this is a warranty matter and went on to provide the website where I had to send photos, receipt of purchase so they could repair them under the warranty available.

If I could give less than 1 star, I would. I ordered two pairs of sunglasses on January 2nd during the buy one half off sale. My order shipped on January 9th and was delayed. I called the customer service line and the first agent was decent. The second time I called a week later after my order was already supposed to be delivered, the second agent, Allie, gave the worst customer service experience I have ever had from any company. She spoke to me as if I was incompetent on tracking a shipment from UPS and I told her I indeed did know how to do that but that the UPS Brokerage Department for customs said the reason the sunglasses were delayed in customs in Philadelphia is because UPS was waiting on an invoice from RayBan to clear the shipment and that they had reached out to Rayban twice trying complete the task.

I purchased $295.00 Prada polarized sunglasses from Sunglasses Hut. I did not wear these sunglasses that often. After a while polarized lenses of the sunglasses item SPR31N 58[]16 2AU-6E1 135 2P started to peel on the edges. I went to Sunglasses Hut, and I showed them to two employees at the store. They told me my sunglasses are manufacture defective, and directed me to Luxottica. I emailed them photos, and I received this email response: “Upon evaluation of your claim, we have determined that the issue was not due to defective material or workmanship. Unfortunately, repair of your damaged eyewear is not an option as this model and its replacement parts are no longer available”.

I bought a pair of $350 Persol glasses less than a year ago and did not wear them often. I took them out the case and the temple piece came apart in my hand. I took them back to Sunglass Hut and they informed me that the replacement parts would be covered under warranty - $25 and then Sunglass Hut would repair. After spending a couple days on Luxottica's horrible website I was finally able to submit a warranty request, sent pictures, etc. only to be told my glasses did not have a defect but I could purchase a new pair for $302. I will never buy from Luxottica again.

I ordered my replacement part for my Ray-Ban a month ago and they were lost. I contacted UPS and they said they would contact Luxottica to send me another part. A few weeks passed so I called Luxottica and all they could tell me was to expect a refund in 7 days and to reorder another part. Terrible customer service. I understand things get lost, but when they do you should do more to try and resolve the problem. I used to be a Ray Ban guy, now I’ll be a Costa guy. I read they have better quality and better customer service.

Worst Customer Service experience. Unwilling to stand by their "luxury" product. Representative hung up on me. Rather than repair or replace my Persol sunglasses, they want me to buy the same pair at a discount meaning that I will have paid 150% of the price for their sunglasses. Very disappointed with the people and the brand.

When you spend money for a name brand product like RayBan's, you should also receive top caliber customer support, unfortunately, not with this company. I left my new Aviators in a hot car and when I returned, the lens cracked all the way across. A call to their Support team, directed me to their horrible repair/warranty site. They made me a "repair offer" which was almost as much as the original purchase cost. It's unfortunate there is no recourse once their determination is made. You lost me as a Luxottica branded product customer.

Sending in a warranty repair request is a joke with this company. I sent in pictures that clearly show the lenses peeling, which is a manufacturer defect. I even took them into Sunglass Hut and their employee was more than confident that it was a manufacturer defect and told me to submit a request through Luxottica, no problem. Please! They want me to pay almost $80 to have them repaired. Forget it!

I will never buy anything from this company again, now I hate Ray-ban because of them. I purchased 3 pairs of glasses, none of them where high quality, I decided to return and now they are saying the items don't qualify for return. The customer service department, can't give me an answer at all and it has been 20 days since I returned the items back to Luxottica. Completely a scam. Please don't buy from this company!!!!

This place is a joke. I bought a pair of sunglasses over $300 in April 2019. There is a 2 years warranty. I submitted all required documents/photos including sales receipt and pictures of item. I have everything including all receipts, packaging, etc. but they are not willing to provide warranty service. Instead they are saying it is out of warranty, not a manufacturer defect, and told me to buy replacement parts.

Temple tips on new pair of Ray-Bans fell off and lost one. Bought six months ago and Ray-Ban will not cover the cost of sending a new set of temple tips. Cost $2.50 for the tips but charged $10 for the shipping! Highway robbery. This would be the last time I purchase Ray-Bans.

I’ve used Ray-Ban sunglasses since 1985. Bought a pair of Chromance lenses on vacation last month and they are already scratched... happened in their case. Took my complaint to Luxottica and they said they’d repair the lenses for $60. Never again will I buy their garbage. This company no longer stands behind what it sells. Bye.

On June 6th I ordered some sunglasses for my girlfriend, smooth buying process even used Apple Pay. After I ordered it all went down hill. It’s now the 12th and I still do not have the glasses. I called customer service on the 10th because, at this point they still haven’t shipped them. I’m then told by a representative that they have been shipped and will be there on the 11th. That was lie number one. The day ends and still no glasses so I call again and at this point I’m already irritated from being lied to and ANOTHER representative tells me that the tracking wasn’t up to date and that they will for sure be at my door today which is the 12th. The glasses did not come in today and now I’m being told tomorrow again so my overall conclusion is that I will not be buying sun glass from Ray-Ban ever again.

I ordered nose pads and screws from RayBan. They did not send the four screws but did charge for them. No customer service response to repeated messages from me asking for screws. This is one company that cares zero after the sale.

I brought engraved Ray-Ban glass which by mistake it’s wrong size. I requested them to change glass within 2 days of delivery otherwise it’s not use of me but they refuse. They had worse customer service. I never expected this type of service from big brand. It’s shows on Google that when we buy from authorized Ray-Ban we are entitled to return the product if we are not satisfied.

Stupid me has spent almost $1000 on 4 different pair of Oakley sunglasses over the past 6 years hoping that lenses on the next pair/style wouldn't delaminate like the last one!! Finally learned that Oakley glasses are crap, all 4 glasses are no longer usable as the lenses have totally clouded over. All 4 pair did this just past the one year warranty expiration, and Oakley says that the lenses went defective because they got "sweat on them". Seriously? Take it from me and don't waste your money.

My RayBan order was delivered two days ago in the worst condition possible. The outer silver box was damaged, the case didn't come with the cleaning cloth and booklet it usually comes with, and the lens was smudged and looked extremely worn out. When you pay over 200 bucks for a product, you expect the delivery to be top notch. I sent the customer care emails with no replies whatsoever. I had to call the customer care twice to ask them if they had shipped the cleaning cloth to me, both times, the representative being incompetent. The first time I called, the customer service representative promised to have the cloth shipped out to me ASAP. When I hadn't received any updates on the same, I called them back, and the new representative who spoke to me had no idea what the other lady had promised. Worst customer service ever. I would never purchase a RayBan ever hereafter!

I could go on and on but I'll keep it simple. Oakley used to be a great company and make good products. Their products have gone to crap over the last 10 years and customer service has gone down the drain. Oakley (Luxottica) and all of their other brands in their eyewear monopoly have lost a customer.

I ordered new lenses and they took a long time to arrive. Once they did arrive I had them installed in my RayBan. 5 weeks later I notice the lens is cracked. I never did anything to crack them at all. I contact Luxottica and they say I can buy another pair, but they will not replace them since they are out of the 30 day warranty period. Maybe it's only 30 days because they know they will crack soon after that...??... I think this is a bad product and I would not recommend buying anything from them. I question if these lenses are genuine? I have had 2 pairs of sunglasses over 10 years and I take really exceptional care of them. There is no reason these should be cracked?

We bought these glasses on 28 Dec 2018 to use my insurance benefits. I told them I am on VSP Vision Plan. They checked everything. Took documents like ID, Social Security number etc. They told me we are in the official network of VSP which was incorrect. They shouldn’t have asked for my social. Nor do they need to look at my license if they are not in network. Also the only reason I went to was to use my insurance plan and otherwise I would not have gone to LensCrafters. Once they put in all the things in their system, we were told that they were having some issue in their system, you would have to submit the claim documents yourself but you’ll get fully reimbursed including for antiscratch coating and transition lenses.

I received a pair of Oakley Bat Wolf as a gift five months ago and first time out with them to the beach lens started to bubble up, I contacted the warranty department and told me that they are not covered under warranty cause their highly skilled techs determined that the damage was not due to defective materials or workmanship and after all this they have balls to try to sell me another pair, I would never buy another product this company handles.

Impossible to login on mobile. Try to login, it asks you to reset your password. Reset the password, it asked you to reset your password again. Infinite loop. This is 2019, you can’t make a mobile friendly website?