Eyeglass World Reviews

Absolutely terrible service! I go in and request reading contacts and they prescribe distance contacts without telling me. When contacting the management they want to charge me for an entire new exam and refuse to do anything to even fix their mistake. They just say "the old doctor is no longer here" and to wear reading glasses over their distance contacts. This has caused so many neck problem and over 500 dollars in contacts that are wrong are a complete waste of money.

Just left this place in Ocoee Florida. The service to a ** woman was extremely unprofessional. Zero for customer service. Make me wonder. This is my second time. First time they said they do not service my insurance plan. That was a lie. A group of lazy females. They all need to take a few classes in diversity and customer service. Horrible, horrible place. Very disappointing. I spoke to a gentleman on the phone who stated that they take my insurance He was extremely pleasant on the phone and very helpful but the female staff in person all need to be educated on customer service regardless of color, religion or age.

I got 2 pairs of glasses last yr around October at the Savannah, GA. store. 1st fit, couldn't see distance. 2nd fit, still the same. 3rd fit was better, but still bad. I needed glasses, so I just took them. Of course, I haven't used them because I can't. I moved from Savannah and couldn't return anyway after 90 days. I'm out $700+ and have useless glasses. So I gave them a shot....3×, and they are just bad. I'm still afraid to get new glasses anywhere. Eyeglass World will NEVER get my business again UNLESS they make this right. Maybe all they wanted was my $$. That's fine. Repeat business is where it's at. If they fix, I'll repost. But, I don't think they will. Pic of still new glasses below.

I absolutely love this location in Melbourne, Florida. I was introduced to Jordan, she really knows everything about eye glasses and prescriptions. The main computer had some problems but she took the initiative and worked it on her phone through the website. Once the problem was solved she transferred all the data from her phone to the main account. She was so happy to help and ensured that my visit was worth the trip to Melbourne. We really need people like her, Best customer service I have ever had. You now my business from her on. Thank you so much Jordan.

Unbelievable customer service! Took care of my wife & I from exam to glasses & contacts. Fast service. Called. Offered to stay late. Made sure all was good. Manager stopped by every time we have been, greeted us by name & checked to make sure we were being taken care of. Would highly recommend.

I must say that I am an elated customer!!! The chosen frames make me look so sophisticated! I loved there was No Pressure and total assistance all the way through the power process. J&J were so awesome assisting me when I needed more than a pray today!! Thanks SO much!! This location comes highly recommended for sales and service!!!

Went there to have a pair made for a bedridden person. Gave them the prescription. Said I needed a doctor signature. Why? Immediately left. Went home and order online thru another company. No doctor signature!!

I want to amend prior review. The glasses came in and they called. They offered to stay late if we needed them to and gave us some money back for the inconvenience of the long delivery time. They were very nice.

I had my eye exam which was good. I ordered contacts and the first set was supposed to be delivered on the 13th of last month and never made it. I ordered them again and the second set never came. Then trials were ordered and never made it. So I asked for a refund and I'm still waiting. SMH.

This is such a poorly managed store. I would behoove the powers to be to replace this guy. His wheelhouse seems NOT to be customer service, or helping staff....the staff is VERY unhappy working there, and it felt like they were very much trying to serve the customers. I have been in the business world for many years, and when most or all of the staff is miserable working with him: it is not a good sign. That means they are not being treated well.

When I went to pick up my two glasses, another person's name and address was on the paperwork. I’ve been unable to read fine print with both sets of glasses. Called first, was told to come into the store. Came into the store and explain my concerns, was ganged up on by four ** workers in the store. Stephanie told me she was the manager when the store across town said she wasn’t. They told me there’s nothing wrong with my glasses. I repeated that I’m unable to read and they basically told me to leave their store. I have been read the glasses since Nursery school, and never had this happen before. I am in someone else’s prescription as indicated on the paperwork, they refuse to rebuild my glasses, even though I have Lynn’s prescription on both sets.

The Optometrist at EYEGLASS WORLD is probably the best I have ever experienced. He explained everything, took his time and made the entire experience enjoyable! He had an amazing personality and made sure that the prescription for my vision was perfect!!! Best that I have been able to see in years!!!

Came to get glasses in about an hour. Paid 800 and waited 1 week. They got all my info wrong. I had to call them. Doctor was very unapologetic. Insurance warned me. Out of network. Now I am warning you.

I went to Eyeglass World store in Clearwater, FL on Monday 11/27/2023 and ordered one pair of eyeglasses. Rep assured they would be ready on Friday 12/01/2023. It is now 01/03/2024 and I still don't have the glasses. I am told they are on back order and they have no idea of when I will get them. This company has no customer service dept and as far as I am concerned they are nothing more than a scam operation. If you need glasses go somewhere else to a reputable company.

JALESIA is a wonderful asset to your company. She welcomed me with a friendly demeanor and took care of my request with professionalism and expertise. I will always return to this location and ask for JALESIA!

My eyeglasses' orders were corrected after various calls back and forth, to and from other company employees until Ms. ** saw that my glasses had not left the store as other employees had promised. She did not rush me but listened patiently to my questions then explained thoroughly why I did not need anti-glare rather due to my astigmatism, I would need the reflective tint instead. She should be a manager in this Lemon Grove, San Diego, Ca location. She is very young but indeed very professional.. Thank you ms. **!!

I am very grateful for having been able to have my glasses the same day to continue working. I have a medical condition that makes it impossible for me to work without them, and despite the fact that I was able to fill the prescription almost at the last moment of the afternoon, it was possible to have my glasses made the same day, thanks to Marcos at the Cape Coral store, Florida. Very professional and compassionate, he saw my need and helped me. The entire work team is very good but I want to highlight and thank Marcos in a very special way for his conduct, and for his help, without him today I would not be able to go to work. Thank you

I went to Eyeglass World because my glasses had broken. The left arm broke. I also needed an exam and new glasses, anyway. The staff were incredibly kind, knowledgeable and considerate. Tina worked in the eye exam area. Amy and Ryan work out front with fitting lenses. These people were super delightful! I am a massage therapist and I do not work for or have any affiliation with Eyeglass World except for being a very happy customer. I went in and left in a better mood.

Everyone I dealt with was great from the receptionist in Dr. **'s office to sales Aretha and Lori on the sales floor. Aretha helped me pick out frames and lenses and Lori did the fittings. I would highly recommend the store in Pensacola, Florida.

I purchased the 2 pair deal for $89 that really ended up being about $450 deal plus the cost of the exam. Not surprised, that's more the normal price. I've been wearing glasses for about 55 years now and the whole process was really normal and what I expected from past experiences. I paid for all the bells and whistles. The problem I have is that after about 6 months I noticed the lenses were very scratched up from normal wear. I went back and had them look at them and they agreed and replaces the lenses. I told them that I paid for all the extras and did not expect them to scratch so easily. They stated that they didn't charge me for scratch resistant lenses, and they don't offer that add on, which surprised me.

Beware if they run your credit card and then they tell you that their system is down and that the transaction didn't go through because it DID, they did that to me, when I picked up the glasses I was told that I still owed the full amount because my first payment didn't go through because “Their system was down.” Check recent transaction on that credit card because IT DID GO THROUGH when they said it didn't, I have documentation to prove it and they won't refund me the first transaction, I call that stealing, Karen the office Manager told me to file it under fraudulent transaction because there was nothing she could do about it.

Jaden repaired my glasses quickly and correctly! He was so polite and worked with a smile on his face! If you need a repair job Jaden is your guy! He did an excellent job and I am recommending him for all of your needs!

Eye exam on 11/9/21. Said new glasses will be ready by 11/23/21. Called - was told glasses not ready, but will be by 11/26/21. I advised her that new glasses are needed before 12/1/21. Old ones are just too scratched up. 11/27/21 and 11/29/21 Called again - told glasses not here, also told -have not had time to go through all the boxes of glasses yet. 11/30/21 called again and after being told, "Your glasses are not here, need to go through all the boxes of glasses," I asked to speak with supervisor. My glasses were found.

I needed to find a place that would be able to put new lenses in my frames, without sending my frames out for 2-3 weeks. Eyeglass World stated they could do this. Took my prescription in and they were extremely helpful. Able to order my lenses and my insurance covered almost the full price of the lenses, this has NEVER happened before. I will write another review when my lenses come in and I will see how they did in that regard. Will keep you all posted.

I felt compelled to write a review to praise the Clearwater EyeGlass World because of Lisa and Danielle. First of all I have been diagnosed with ‘Diabetic Retinopathy’. I have had my left eye operated on and get periodic shots in the right eye. I broke my progressives and they couldn’t be fixed. My retina specialist suggested I wait to invest in a new pair of glasses because my eyes are in transition. So I bought one pair so I could read and another for distance to save money. Frankly this solution was driving me crazy trying to keep up with taking them off and on.

Updated on 08/07/2021: This is the second part of my review. I received my glasses after 3 three weeks whereas I finally called them. They never called me to tell me my glasses were in. The first time I put them on my vision far away was blurry. They told me there could be a period of adjustment. After three days my headaches got worse and I started seeing double as if I was crossing my eyes. I returned them only to find out they didn't catch at my eye exam I needed prisms in them. My last 3 had them in it. Needless to say I returned them and wasted 4 weeks plus driving 1 hour each way only to not have new glasses. They offer to fix them with my optometrist prescription. Not gonna happen. Now I have to start all over again.

Once again I was fitted with the perfect pair of frames. Heather (Hodges and Beach) is the reason I continue to buy my glasses from this location. She suggested some frames I would never have tried on but absolutely loved them when I did. She is friendly as well as knowledgeable. Her fashion sense is something I rely on when trying to find just the right pair. Over the years she has helped me pick out 6 different frames…each one better than the last.

Dr. ** was great, professional and courteous. The best price advertised with no bait and switch. Updated equipment and testing. Premium frames available with lens options. They took my insurance AARP/United Healthcare. Overall a great experience without high cost. With my insurance I got out of there with 2 pairs and exam for under $65. Location was at 7470 West Bell Rd, Glendale, AZ.

I have a very severe astigmatism. I have never received such a well made pair of glasses. The customer service is as just simply outstanding. The only time I set foot in the office was to pick them up. I never wear my glasses outside my house. These, I wear proudly!

Jody assisted mom in finding the perfect glasses and she did not try and add on or make mom purchase more than what mom wanted. We were very happy with the service and quality of the glasses. We will keep using Eyeglass World. Very pleased.

I have used Progressives for decades but I wanted to know in January if I should get separate glasses for distance and one for reading. OMG I never realized how much I would be switching them from one pair to the other. So I returned to my Progressives. Today I wanted to experiment with bifocals. The store associate, Katheryn (Katie) was an immense help. Where she excelled was in explaining the various options for Progressives. I'm going to try the bifocals but I'm excited that the Progressives and all of the options that we discussed might very well be something I may want to pursue next January. Thank you Katie!

Have used this co. for several years and have actually driven a lengthy distance just because of service. This has come to an abrupt halt not only with service and attitude but with product promises that are not adhered to. Promised one thing and then not followed through with. I will have been waiting for this years glasses for 27 days as a measuring mistake on their part. Ridiculous. I do not see myself returning to this office on Hodges blvd., Jacksonville, FL.

Being my ex had taken my daughter to this place I already knew it was garbage. I take her to SVS and she has the correct prescription. Anytime he takes her, she ends up with the wrong prescription. She had her visit and even though the dr was leaning towards my daughter not needing glasses at all, he still said she should get reading glasses. Then the guy out front goes thru his whole spew and the price goes from 80 to $598. I laughed and asked if he was joking. Overall I spent a total of $65 for exam and $228 for 2 pair of glasses with transition and reflective whatever. We go to pick them up today... WRONG PRESCRIPTION!!!! THIS PLACE IS ABSOLUTE TRASH AND WILL NEVER GET OUR BUSINESS AGAIN.

On March 5, 2020, after a telephone conversation with Rebeca, one of the best professionals I have met in Eyeglass World and National Vision in Kissimmee, Florida decided to go to Eyeglass World to find out if they were UHC-AARP providers. Just talking to Rebeca motivated me to get there, when there are so many other excellent optics and closer to where I live. I hope the company have cameras to see with their own eyes and hidden microphones to listen too.

I recently made a purchase at the North Cattlemen store in Sarasota Fl - I want to thank the staff for their knowledge and professionalism during my visit - I especially want to thank the General Manager Crystal ** who truly understands the meaning of customer service - I highly recommend this location for your eye glass needs! Ron

I made a same day appointment online. When I got there, they said they had been having issues with their software canceling these online appointments. Consequently, they said they could still see me, but there may be a slight wait. The slight wait was only a couple of minutes! The eye doctor was playful and informative. The associate in the large area with the glasses was also very helpful and fun to joke with! You might call ahead to see if your insurance covers stuff, though. Overall, it was a busy environment, but everyone was so nice and I cannot wait to pick up my new glasses later this week!

Despite all the negative reviews on this site, my experience was totally positive. My eye exam was thorough, and complete using new state of the art machines, and a high definition photo was taken of each retina for comparison with future exams. The optometrist was competent and communicative describing what she was seeing. Based on her prescription I ordered two sets of glasses, which arrived in a week and fit me well. Super happy with my experience. And the store I visited was in the 30000 block of US 19 in Clearwater Florida.

I called the number listed on their business card to set my appointment for my daughter and I. Whoever answered the phone was completely distracted, did not pay attention to any details I tried to give regarding which location I normally go to. She set my appointment for a completely different location and nobody sent me any confirmation of address even after they sent a text confirm of my appointment time. When my daughter and I show up to the appointment we were made aware that the appointment was not for my location that I normally go to and redirected me to the appointment confirmed at a different location only for me to call that location and they tell me that I can't be seen at all that my appointment was never confirmed, yet I was sent a text confirmation of not only my appointment but my daughters as well.

Bought 2 pairs of glasses after my prescription glasses were badly scratched after a fall, but too early for my regular ophthalmologist visit. At my regular visit I brought my Eyeglass World glasses. My ophthalmologist said they were the wrong prescription. Brought them back and explained I had bought the glasses in April, but my eye doctor said (in November) it was the wrong prescription (no wonder I couldn't see). Eyeglass World said because it was over a month, I would have to pay for new lenses. I walked out and will never EVER go back, nor will I EVER recommend this place to anyone.

Spent over $500 last year including 1 year insurance. Lost my glasses which is not covered so spent hundreds more and whey wanted me to pay for another 1 year insurance. NEVER buy their insurance. This year we find my VSP Vision insurance is OUT OF NETWORK. VSP is one of the largest insurance for vision. No wonder it costs so much being not in the network... not many follow vision coverage closely but we just had open enrollment. They lied again saying doctors offices are the only ones IN NETWORK. Not true, SVS and Pearle both are in network. Asked for my prescription and they said OK then went on to take care of other people. VERY DISHONEST.

I tried Eyeglass world because I thought they might be lower priced. What I got was lower quality. After only 6 months, the coatings broke down and I could no longer use my glasses. Usually my glasses last three years or more. I have never, after 50 years of wearing glasses, had a problem like this. Eyeglass World was less than sympathetic and said that I should have cleaned my glasses more carefully. Hmmm. Well, the problem was not me, it was the poor quality of their product and even poorer customer service. Another optometry retailer looked at my glasses and said they were defective. Eyeglass world responded that I should have paid them for “insurance” which is kind of like extended warranty when there is no warranty in the first place. I have learned my lesson and will never, ever go back. Shame on you, Eyeglass World for being so short sighted.

Absolutely the worst place EVER!!! I used to didn't think so but I recently discovered that DR. ** has been overcharging us for the past 2 years. Filing my insurance and charging us more. They have come up with a $15 copay that Southland has repeatedly said they do not cover. Sheila from the doctor's side does not know what she is doing and wants to continue to argue this with me about it. The staff has never been kind or helpful hence the reason I have not purchased anything other than having an exam performed by Dr. **. Will not EVER visit again and I will definitely stop referring people to him. I have bragged about him in the past. NEVER again!!!!

At 13 months dark coating started coming off around the edges. They asked me “do you leave them in a hot car? Well that’s the problem and YOUR problem.” I was having problems seeing at night with the regular glasses and finally realized that the anti glare feature was too dark. By the way, my 8 year old Walmart sunglasses, routinely left in both vehicles didn’t lose their coating! I went on yelp to review and the first thing that comes up is a full page advertisement. They wanted too much private information for me to sign up and businesses know that most people don’t want to give up so much privacy. Here is my name so that review readers know that this is an honest review. Craig **.

I went to their location in Colorado Springs, CO. A friend at work referred me. They were located at 353 North Academy Blvd 80909. Everyone one of the staff that helped me were professional, knowledgeable and friendly! ** and ** a special thank you and ** the Manager! I purchased 2 pair of Progressive lenses glasses. One pair had their regular lenses for my back-ups. The other pair I ordered with Classic lenses. I highly recommend paying the extra for the classic lenses! Both came in sooner than I'd been promised! I also took advantage of the 50% Off additional glasses within 30 days and bought a pair of sunglasses.

My glasses had broke and I need replacements ASAP. Made an appointment at Eyeglass World due to their advertised prices. Had my eyes exam and then went to pick out my 2 pairs of glasses and the price went from 200.00 for glasses to over 500.00. I did upgrade the frames by 20.00 dollars, but then the lens were more expensive to get the special bifocal was more expensive, any coding I wanted was more expensive, to get sunglasses was more expensive due to polarizing the lens... etc. I had to go with a frame I was not completely happy with, cheaper lens, no protection and could not even get a pair of sunglasses to get the price down to 300.00. I will not be recommending Eyeglass World to anyone and will never do business with them again.

After working all Friday night 7/19/2019 my wife and I made an appointment together on Saturday 7/20 so we could have this taken care of in one trip. We both carry the same policy with our insurance, so we expected and told them that our ins. covered $150 with a $10 copay. After being there over two hours both of us get our bills. Somehow a procedure was done that raised the co-pay from $10 to $30. WASN'T EVEN ASKED! So now they are into us for an additional $40. Could you imagine if we let them dilate our eyes. Hummmm I wonder what the co-pay would have been then. I just said, "fix it" and paid. Too tired to argue at this point.

Well hmm what to say. Ok. Eyeglass World it is interesting to try to explain Just how I feel about them. {-.-} When you first meet them it's all rainbows and unicorn farts. "What that sir? Same day glasses. Yes sir we will .MOST. likely be able to get the glasses the same day." {^.^} YAY. I am thinking yessss. "Awesome. Sign me up. Oh I want contacts as well. Is that gonna be a issue." "No. That won't be a problem. We will help you with that." So I get appointment and when I get there I am in a ok mood. Get glasses if not today then I figure 7 Days at the worst. I get there earlier than the required 15 mins. Doc Michael ** .O.D. over there helping his wife. Right on. That's cool. Still got good vibes.

There are several problems with this company. First, there is, IMO, a kind of "bait and switch" mentality here, because they don't just permit you to buy 2 glasses for the price of one; they require it. This is because the basic eyeglass, usually made of cheap plastic (or wire) is the same base regardless of the "name" on the eyeglass. (Do some research on this---you might be surprised.) They require double glasses because it is with all the "add-ons" that they make the real money.

Beware!!! I've use glasses for 20 years. I know how it feels and my experience here was awful, horrible. I had wrong prescription, had migraines and pain in my right eye. Couldn't see with the new glasses, they wanted to recheck my eyes, no thank you. Then wanted me to get second opinion and stay with the glasses and they will have them change for free... Free? I paid 89 dollars for exam... and 320 dollars for glasses. No thank you. The assistant manager told me I just wanted to get my money back because I didn't like the prescription. Like? I couldn't see with them, they made wrong rx with my eyes, and got angry because I ask for money back which they had to give back, they will not touch eyes ever again!!! This is a zero star review.

I went in to this store for the first time and was surprised the store was completely empty aside from five employees with their elbows on the counter watching me since I guess I was the only one there. I gave one of them my prescription and told them I saw their ad for two pairs for $79. The woman said, "You don't want *those*" and pulled out a pad and started writing figures down. I asked her what the 303 she had just written down was and she said "Oh, that's the price of the glasses you want." So, here I am not with any glasses and wishing I didn't waste the gas. I am going to guess there's a reason why the store was completely empty.

On 2-11-19 I went to Eyeglass World and bought 2 pairs of RX glasses at a price of around $675.00 and they messed up on the eye exam. It took me a while to figure out that on left eye everything was blurry looking at around 50 feet or longer. On 3-29-19 I went back to Eyeglass World and they told me after waiting for over an hour and asking me if I have glaucoma in and unfriendly manners to come back Monday 4-1-19 for another eye examination. It took them again over an hour because the guy that was supposed to have the paperwork ready for the examination didn’t.

Got my glasses in August. The glasses have scratched and the film is coming off. They refused to stand behind their glasses. I have worn glasses for 60 years and have never gotten such poorly made glasses without a company standing behind their product. Do not use this company ever (Cape Coral FL DelPrado). I will never have glasses done by them.

I have tried for three days to call the store in Sarasota, FL and reorder contacts based on a new prescription from my last exam. I have been told each time, they were too busy in the store, and that they needed to call me back. My available openings to take care of personal matters are in short windows during the business day; and it's just been very frustrating. I'm out of contacts now and still don't have an order in. I've had difficulty with Eyeglass World online orders in the past, but it seems calling to talk with a store representative isn't any better.

I went in to Eyeglass World for a simple glasses adjustment. I had to have 4 people look at my glasses to "adjust" them and left with them still crooked and falling off my face. But, the issue I want to talk about is one of the employees, Ed, who was so rude to me I almost left crying. He talked back to me, gave me attitude, and told me I was over-reacting about the way the glasses fit my face and I just needed to "get over" them falling off my face. I have never felt so disrespected in my life as a patron of someone's business. I will never go back and will tell everyone else not to go there either.

Eyeglass World has $489 of my money. They, pushed out my lenses, and put them back on display. I've paid for them, and had terrible service. In the beginning. I ordered two pairs of glasses. One, transitional. The other, normal. Both pairs came out w/ 1 transitional lense in each pair of glasses! Service was not good. You're not greeted. You're shorthanded. And, just because a manager promised me something, and got let go, You're a multibillion dollar business. I would like to be responded to.

Made an appointment and got the exam ($58) a rather hurried exam. Got the script and on to buy frames. Now here's where it get tricky. Eyeglass World promises two pair of glasses for one price. Not here, not me. You get $78 dollar frames with PLASTIC lens. Now if you like looking thru a fishbowl, well you're in heaven. Me, I want polycarbonate, that's $90 PER LENS. With anti-reflective coating add another $25 and insurance (must have) another $25 plus frames, you're in for $308. But wait they do offer that deal, they credit you $129 for the cost of the plastic lens glasses, so it's just $179 for the first pair. I bought 3 pair and paid $636.95 (See my receipt). I'm not real happy, but I kind of need the stupid things. Finally get the call 6 days later. "Come get your glasses." I race to the place and try on the first pair, OH NO! I CAN NOW SEE DOUBLE VISION.

Took an exam. Wrong findings... and all the procedures were conducted. Shopped frames... bait and switch so decided to go back to previous provider. Requested the prescription be sent to me via email. Not done. Called, asked again/too busy to help me. Not done. Called again a day later. Said ok, 5-10 mins. Not done again. Never never going back.

My visit started with a complete eye exam. I was comfortable and felt I had a good exam. Then, it was on to find new glasses and there were lots of choices. A few weeks later, I was in a car accident, and my glasses were bent badly. They fixed them to like new. I returned for sunglasses, and again got wonderful service. I am VERY impressed with the employees in this office. They are the best I have ever dealt with - professional, friendly, and kind. I highly recommend this location.

Got wrong prescription, took a while to get back to store, but less than a year, not willing to help with anything. Paid quite of bit of $, very very disappointed customer service was not very nice or helpful. Needless to say, $850.00 later 2 pairs of new glasses I can't wear, wrong prescription, and wants to charge quite a bit more to fix my problem. Very very dissatisfied.

I had a different doctor every time and no one could ever come up with a prescription that could help me see. I probably was given about four trial pairs... I was given an eyeglass prescription and after buying the glasses could still not see and some little ** of a kid told me that they have follow-up exams at no cost, but how is that supposed to work when there is no such thing as trial glasses? I then was given another Rx for eyeglasses and was told I would have to pay an additional fee when I was never told bifocal lenses would help me see the best, so I proceeded to buy the 2 for $78, when I could have bought a pair of frames I liked and then I would have gladly paid for the progressive lenses.

Eyeglass World, Fort Myers FL location - We could not get my eyeglasses to an acceptable level. My exam was done by a private doctor. Eyeglass World made several different lenses even after my doctor changed the RX twice. The end result was they issued a full refund, without any problems. They did everything they said they would do at the beginning when I bought my glasses. I am completely satisfied with their service and would recommend them. My husband’s were perfect from the first try. I have to give credit when due!

Poor experience with 9630 E. Washington St, Indianapolis 46229. Store was 90 minutes away from our home. We arrived before noon - made selections and told that both pair would be done by 6 PM. By 6:10 PM, told one pair still not ready. By 6:40 PM, still not ready. Representative stated the pair would be mailed. Requested manager, unavailable. Called next day, manager unavailable and left message to return call. No return call. Following day Manager gave "pre scripted" apology. Stated that the darkening process takes time - considering at least 5 1/2 hours was spent on the process, you'd think that they would have been done. Our thought is that someone "forgot" to do it and they didn't want to admit it. A small discount for the time we wasted waiting for the glasses on Monday would have been appreciated and warranted. Will NEVER do business with this company again.

I don't recommend over 2 weeks to get my glasses. I was told they were sent to the store with a scratch and had to be sent back. Wtf. I had a vacation planned beforehand. Guess I shouldn't have tried this place.

After YEARS of paying high prices for glasses for my daughter, I stumbled across Eyeglass World. Glasses were made within 2 hours and my eyeglass wearer reports that she can see better than ever before. Have already told 3 people about their amazing prices, helpful staff and extensive inventory.

If you buy glasses from Eyeglass World under their deals "buy one get one free or 2 for $??" and they don't have a second pair you like/want when you pay, DO NOT believe they will get them in and let you know when you can have them, GET IT in writing from them because if you don't you will probably NOT get them as this is what happened to my husband.

The optometry department at the Lexington, KY location was horrible. The office staff was completely rude and unhelpful, then when I asked questions, they answered in extremely condescending, passive-aggressive, sarcastic ways. I had no idea what I had done to warrant being treated like total scum. I was friendly despite the rudeness. I left the exam to go pick out some glasses and was so upset about the treatment, that I just paid for the exam, got my script and went over to Pearl Vision to get my glasses.

I had an eye exam at the Des Moines, Iowa South location so I could get an updated pair of glasses. Turn around time was reasonable & I got their "special" they keep advertising (so duplicate glasses purchased), but I told them I was leaving the state right after I got them. I usually wear contacts, but when I put the new glasses on, something wasn't right. After about a week of straining to focus with my glasses on, I had to make an appt with a local eye doctor (since I was out of the state & needed to see. I was told that the prescription for the glasses I got at Eyeglass World was not the right prescription.

I called 1PM on 22/DEC and set up a 3:45 appointment for my daughter who had broken her glasses. I told them what prescription she needed and they promised they would have them same day or next day. So she went, she paid, and now they're telling us they will take 5 days. They are giving me all sorts of excuses, basically their store was deluged with holiday orders between 1PM and 3:45 and they weren't able to deliver as promised. WHAT A BUNCH OF LIARS! They should have told me right off that they were too busy for same day glasses, and I would have thanked them for their business ethics and looked for another place to provide next day service. I'm sure Eyeglass World is a reputable firm, but the people at that location deceived us. Not going back again ever.

We used the Eyeglass World in Spokane WA on Highway 2. After we paid for our eye exam they would only give a prescription for a specific brand of contacts, which we questioned. We have never had a prescription for a specific product. And a very expensive one at that. It is very poor business practice. But they are all about the money and not customer service.

When you go to Eyeglass World they say that you will get your exam money deducted from your glasses which they do. But if you look at the bill they add the exam cost right back on. So in reality they charge double for the exam and deduct half. So don't be fooled you will pay for the exam.

I made an appointment for 2:30 on Tuesday the 5th. I was told that I didn't have an appointment. You were having trouble with my insurance company. So they cancelled me. No one asked me if I wanted to proceed without insurance. Which I would have. This is your store on Gulf to Bay Blvd in Clearwater, Florida. You might want to train people for a change. I live in the area and will make sure others know of my experience.

They advertise same day service which is a lie. Every time I have gone there and friends and family have gone there and request same day eyeglass they say it's not going to be possible. I asked advised them that every time someone request same day they always have an excuse. They make you wait 2-3 days the least for your glasses. They do false advisement. Very annoying... Also the staff they have now are just plain RUDE. NO MANNERS... and unethical... Granted their eyeglasses are affordable. That's the only reason people keep going there. But service is terrible!

The eye Dr was very unfriendly, did not ask question or offer to tell me anything after the exam, I had to ask all of the questions, I was in/out in 10 minutes, she spent little time examining me and was in a hurry to get me out of there, beyond frustrated that they do not care enough about you to spend time on your exam, not to mention I found out later that the eye Dr. is NOT even a licensed optometrist in the United States!!!! When I finally received my glasses, they are wrong, I cannot see, I feel like I am looking through someone else's eyes. I took them back and they bent them so now they will not stay on, I bought the top of the line. I will go to social media to spread the word so people do not experience what I did. I called the 800 number and was asked to leave a message and have not heard back from anyone!!!

This was Eyeglass World second chance to see me glasses. The first experience was not that good; the associate seemed under educated and was somewhat apathetic to me as a customer. The only reason I stayed because the frames I wanted are hard to find and the price was reasonable for the lenses. My one pair lasted about a year and a half and the temples fell off, but my other pair has been good. I will be picking up my glasses this week and see how they work. I know you have to take a (hit) for some things if you get a lower price. It was received in store less than 10 days after order.

I went into Eyeglass World (Address: 545 E University Pkwy #100, Orem, UT 84097). To get my daughter (13) glasses. They said buy one get second pair free. The first pair was $159.00, the second $100.00. On their website it says kids (13 under) get free polycarbonate lenses. And the Protection Plan $25.00 (first pair only). We didn't need the eye exam. The total before tax should have Been $184.00 (for 2 pairs), but was told it would be $410.00. And they keep trying to sell me stuff that I didn't want. So I'm going somewhere else to get her glasses. Eyeglass World looks like a scam. Try somewhere else to get glasses.

Be very careful when you go into Eyeglassworld thinking that what you thought you saw advertised. All the other competitors who have these get two pairs for a low price include the eye exam. Eyeglassworld does not. You think you're getting a killer deal, but in fact, you are being taken for a fool. Now, I will admit, nowhere do they say 'eye exam included'. It's one of those things that in the industry is just taken for granted. Not so here.

Not only was I lied to when I called asking about the pricing of the exam (was told it was free) I came home with PINK EYE! Just my luck. Their "same day service" is a joke. I am literally blind as a bat without some sort of eye seeing lens. I lose it anxiety up the bottom so she said she would give me trial free contacts. Later found out what I thought my bill was - supposed to be a little under 150 ended up being 300!! And no receipt. The trial free contracts gave me a reaction then causing pink eye. What a freaking mess.

I bought a pair of glasses in 7/7/2014. After picking the cheap frames I was told that my prescription was not going to fit these frames, no logical reason was given. I could not find another pair I liked for that price ($68.00) so I had to step up to a $179.95 frame. After buying the anti-reflection coating, roll and polish edging, one year protection plan totaling $589.95.

$250 in insurance coverage for the glasses, not the exam and they would still have to charge me $150 for a pair of reading glasses. Not progressive lenses or anything fancy. Just reading glasses. I am shopping around for a better place.

About 5 weeks before moving from Florida to Washington state I went into Eyeglass World/Gulf Coast Optometry in Daytona Beach, FL. I had been here 2 years before. They charged me a large amount for the exam 2 years ago even though I had insurance that was supposed to cover most of it. The prescription was not great but that happens. This time, with the exact same insurance and the exact same exam, the charge was $120 less, and they again wanted me to try a pair of trial contacts which they didn't have in the store, which happened 2 years ago. They assured me it would take 5-7 business days. After 5-7 business days I called them and they said it could take 7-10 business days.

This is the worst place I have ever dealt with in ordering eyeglasses! First the optician broke my frame then when they gave me a new frame he scratched my lenses. They ordered new lenses and when those were put in, they scratched my lenses again! So now after the 3rd time of them ordering lenses, they ordered the wrong lenses and they were also scratched as well. So I told them to give me money back! THEY ARE HORRIBLE! I been wearing glasses all my life and I have never dealt with a place like this before! Horrible. Beware!

I needed to replicate my current eyeglasses (single vision for distance only) made in another state, for which I also have the original written prescription. I also had an identical frame already purchased in the past. I went to Eyeglass World in Waterford Lakes Shopping Center in Orlando, FL. They told me that my glasses were made of either plastic or polycarbonate and I ordered the polycarbonate lenses, for which I had to pay extra because my employer insurance UnitedHealthcare does not cover polycarbonate. The order number was **. When I picked up the glasses, I could see well, but the temples could not be closed because the lenses were really thick near the sides. I showed that my glasses could close well and were not cut so thick on the sides. The technician told me that I probably did not have polycarbonate lenses, but instead high-index (which he was unable to recognize in the first appointment).

I purchased two pair of glasses with anti-streak progressive lenses and I was concerned about the frames being too flimsy, so I asked the manager for more than a 30 days warranty. She wrote on a piece of paper, "1 year," but left out the lenses. I didn't worry about it because I never thought about lenses. Been wearing glasses for years and don't work outside, so it is normally years before lenses have any issues from unusual situations normally. And after one month the screw broke on a pair. Took them in and they fixed them.

I specifically take appointment so I don't have to wait. I took my appointment at 10:15 am and got there at 10:05 am. I am already a patient there for the past 3 years, so I don't have paperwork to do. At 10:15 am my time to go in, someone else goes in.... so I wait and don't say nothing. At 10:30 another person steal my spot, looks like a walk-in.. They totally denied it at the Eyeglass World. So at 10:45 I went to the desk and ask them what's going on.... "Oh you will be going in few minutes." No I'm not, I need to go to my next appointment already late.

I had an exam at this facility and ordered my glasses and sunglasses. I can see with the new ones. Can see better with my old glasses than the new ones. Went back for another exam. Was told they couldn't do any better. I walked out of that facility after paying $598.95 and can't even use the glasses. What a shame. Their reasoning had to be something wrong with my eyes. Maybe medicine. NOT!! I am so angry and would never recommend this company to anyone!

Hi, I cannot believe all the negative reviews for this chain. My wife and I have shopped at the Daytona Beach location for five years. We have never had a bad experience. We bought the insurance with our current sets of glasses. The puppy chewed them both up (same night). Eyeglass World replaced both pairs, gratis, no questions asked. They obviously stand behind their insurance product.

I'm used to every dimwit in the world trying to upsell everything, and run a stack of scams, so the experience here was not unusual, just depressing. 2 for 1 deals, yeah, usually a scam unless you're buying just bottom rate CR-39 lenses. Claiming polycarbonate is only $30 extra and anti-glare is only $25 extra, yeah, right, multiply that by 4. Remember, all extras are PER LENS. The tire store down the road pulls that same types of scam, but they're generally not considered to have any level of professionalism or ethics either. The eye exam was quick but a little slipshod. My eyes felt pretty fried for a few days after, but the prescription was dead on surprisingly enough. Frame selection was not exactly outstanding and seemed a bit on the lower quality side.

I was excited at first when I joined the Eyeglass World club for 99$ and received 3 years worth of eye exams. However, since then, I have had nothing but issues. I was told they keep most prescriptions on hand which they do not. Also when I called because I had lost my last contact of my right eye, I was told I must prepay before ordering and it would be anywhere from 2-14 days. Refused to give out a loaner pair to get me thru and also refused a cheaper brand unless I seen the Dr. Very dissatisfied because now I can not see and the representative was extremely rude and unhelpful. Will be taking my business elsewhere!!

Purchased 2 pairs of glasses 2 years ago for $165, that included eye exam & progressive lenses. Went today & price was $323. The lady told me the $78 advertised was only for the frames, not lenses. Who the hell advertises eye glasses without lenses. Their TV ad shows 2 pair of eyeglasses for $78 plus exam, not 2 pairs of frames, I am tempted to contact an attorney.

Assistant manager ** (asst manager, at Eye Glass World, 3819 Sahara, Las Vegas, NV) acknowledged that my eyeglasses have scratches though we paid almost all options they offered, including anti scratch, but she's so good on going around just to convince us the scratch was internal. We tried to show to her the same anti scratch eyeglasses we got from different co. used for more or less four years and really anti scratch. No scratches at all, but the one we got from Eyeglass World scratches started after six months from date of purchase. ** has no empathy to customer like us. Always has a way out reasoning just to convince us it's not covered by the options we paid.

They were so rude and very pricey. They changed the price around so many times, it was confusing. They offered a discount on another pair but were still expensive at over $200. I also ordered another pair of lenses which the associate never actually ordered. I had to call many times and had to return to the store 5 times for one pair of glasses. This was the biggest waste of time and I would not recommend anyone there. I wish I would have never gone there.

My daughter needed a pair of glasses at the Eyeglass World in Wesley chapel, Florida on hwy 52 and i75. We walked in, picked out the glasses she wanted -- already had a prescription -- then approached the customer service desk. There was a total of 2 people ahead of us...both needed to see the doctor. When it was our turn, I told the saleslady we already had a prescription and the glasses we wanted. She told us to take a seat at the table where they fit you and someone would be with us.

Had to take glasses back twice. Imperfections started appearing on lenses after a couple months, each time. Same happened several years back with them. Not really improved much. Also, no notification when glasses were ready.

DON'T go the Eyeglass World in Longview, TX. I ordered two pairs. One pair came in, they lost the other pair. The pair that came in was useless. The vision on the left was blurry. The optometrist who gave me the RX said the ONLY change was a small amount in the bifocal, so the astigmatism correction should NOT have been blurry. The optician marked up the lenses, had the RX checked, and could not figure out what was wrong. I left without glasses and called the Care Credit card and disputed the charge. They are going to reverse it. I am lucky that I decided NOT to leave with glasses. I am out a week's time and lost work due to eyestrain!

If I could put no stars I would. The worst experience I ever had. I spent almost $400.00 and these people have no respect for their customers. I pay $70.00 for anti-glare coating to be done on my glasses and they never added it. I didn't even find out until 3 months later when I was getting ready to get a new pair of glasses somewhere else because I didn't understand why my eyes kept hurting after being so long in front of the computer. This new place I visited, pointed out to me, that my glasses didn't have the special coating that Eyeglass World claimed. On top of that, they don't want to send me my prescription. I paid for that exam and they said they will fax it and they keep wasting my time. I have to basically beg them. Oh one more, they messed up my frame with their cleaning solution, and they started to argue with me that was not them, when I can clearly see it. Their workers are rude and won't do anything to help you. Go to Walmart, is cheaper and they have better customer service.

I should have read the extensive negative reviews by others on many sites before even going here. Was just there running errands nearby. This business really is a joke. There were many failings. Customer services was bad, but generally not horrible until I discussed various policies and fee. They did not want to discuss accurate charges saying "The doctor will determine" and I continued to ask that as the patient will I be allowed to choose what is best for myself. Never got a true answer.

We were recently on vacation in Michigan. We live in Indiana. I lost my prescription glasses in the lake! I googled eyeglasses in an hour and chose Eyeglass World. Called my optometrist and they pulled the prescription. I walked into the store, was greeted by a friendly employee, whom I gave the number of my Dr. I looked around, found the display for 2 $78 and picked out two, sat down with the employee. They made sure the frames were in. Told them I didn't want any extras, paid $78. Even came back two hours later and my glasses were ready! How much easier does it get than that!

I wish I had read the reviews before I paid $468.00 for two pairs of glasses. I was told I would get my glasses on July 25 (they usually come in sooner I was told by the tech). But when I called on Friday, they said the lab messed up the prescription and they would be in on Monday. I called Monday, Tuesday, Wednesday - and each time I was told they would be in the next day. After talking to an Assistant Manager I was told because of the problems I would be given replacement coverage at no charge. When I picked up my glasses the tech told me that they couldn't give me any information on the coverage because since I didn't pay for the coverage they couldn't print out a copy of the replacement agreement. I was told I still had coverage and it was in the memo of my visit. When I asked her to print that out, she said she couldn't because it was in the computer? Read the rest of the responses on this site and don't do like I did and go to Eyeglass World (it is a third class country - the US needs to send aid).

I purchased glasses at Eyeglass World at the end of March 2014 and received them the middle of April. Around the middle of June, one of the lenses fell out, so I called and asked them if I could mail them and they said yes. I had to call them around them the 1st of July to see if they had them ready and they said they did - they were just sitting the box. I asked them to please send them to me as I had also paid for the return postage. Well, I got them back and as soon as I put them on, guess what, the lens fell back out, and my glasses had been sprung sitting all cockeyed on my face. When I picked up the lens, I should have looked closer. The lens was all scratched up like it had been held with something metal to repair them.

April 2014 ~ I took my boyfriend to the location by my house in Palm Beach Gardens. My boyfriend’s glasses were only 3 months old and he lives in Ft Lauderdale. Since we were in the area I stopped by and asked if they could replace one of the nose pads that was missing. The man replaced the nose pad and broke the arm of the frame right off the lenses. His response was it fell off. He was right in front of me when it happened. He tried to superglue it with an epoxy which didn't work. We returned to the store the next day and waited until someone could talk to us about a 20 minute wait (typical at this store, because no one mans the front desk) although they saw us waiting for help.

I went to get my contact lenses & a prescription for glasses. I already knew about the bait & switch with the $78 & the $480 frames, so I just wanted the prescription for the glasses so I could order my glasses elsewhere. I got my eye exam & my daughter's as well, I do have insurance, but all they could offer was 5% off. I found this extremely odd because I have my coverage through work & have had the same coverage for years. But I paid for the exams & ordered my contacts, I have never had more problems with any contacts in my life. My trial pair that you're supposed to wear for a week before they actually order your contacts, I had 3 different lenses rip, in ONE WEEK. I have never seen anything like it. So now that I am of course out of contacts way too early because they rip after a couple of days, I'm trying to order my contacts & glasses from the same online site. Well, for the glasses they ask for the Pupillary Distance, I cannot find this on my prescription.

I went to Eyeglass World because my glasses were broken. I paid $50 for an exam. Picked out frames that were $149. We were pressured by the salesperson to get all the add-ons. I told her I only wanted progressive lenses. No special coatings, nothing extra. The building had a leak in the ceiling, so the store was closing, and I was not able to get my glasses the same day like they said I could. SO, they told me they would send them out FIRST THING on the next business day, and they would waive the $5 fee they normally charge to ship them.

2 for 78 does not mean 2 for 78. It means 78 for each pair. When I was done the total with no extras, single vision 156 dollars.

I went to the Eyeglass World in Des Moines, Iowa on SE 14th St. I had to go there as my eye insurance for work states that they are the only provider in the area I can go to. When I arrived, I was pleasantly greeted. That is the only good part. They started the paperwork and I handed them my insurance card. The salesman said he was familiar with the company. He told me to have a look around and it would be a few minutes. 2 1/2 hours later, I finally was told to have a seat and was explained that they did not know what to do because they didn't know my benefits from my insurance provider. I showed them the benefits listed on the card. They said that it "can't be right."

I went to the Eyeglass World at 330 N. Alafaya Trail in Orlando, Florida because I had lost my prescription eyeglasses and I needed to get a new pair right away. I called the office and was told to go in late morning. After checking in and filling paperwork, I was called in to the room by the Optometrist. He had no manners whatsoever. He couldn't even say "Good morning". He was this old man who looked miserable at his job. After he had checked my vision, I was sent with a lady named ** so that she can help me pick out my frames. She immediately starts complaining about my insurance, and then when I express my frustration because I couldn't figure out which ones my insurance would cover, she immediately tells me that maybe I should go and bring someone to help me pick out the frames or that I should go to another optical office. I couldn't believe this office assistant's attitude with me. I was so upset. I took my prescription and walked out. As soon as I got home, I immediately called my insurance and filed a complaint against Eyeglass World.

My husband and I Went into Eyeglass World together to purchase glasses. We have eye insurance and asked employee to pull copy of benefits. We sat down with salesperson for about 2 hours. We told sales person we did not want any extras that were not covered by plan. We both paid around $80.00 and were satisfied.

My complaint is pretty much the same as all the others. I too were attracted by the free exam and 2 sets of glasses for $78.00. Let me start by saying the employees were very friendly and I trusted them. Because of this I didn't see what was to come. First, I have insurance that covers an annual eye exam. I was charged $39.00 for this service. The explanation was that the optometrist was not employed by Eyeglass World and therefore billed me independently. When I complained they took extraordinary ways to get me to understand the billing process and that I could take it up with my insurance company. Second, I was shown the best frames money could buy though I still was under the assumption that the special applied to all the glasses they were showing me. I did tell them when I first sat down that I was here for the special deal as advertised on TV. I do love the glasses I have but the 2 pair of glasses I bought are not worth the $514.00 I paid. They are a very basic gradual lens, nothing special.

I went for a contact lens exam, I had to pay the extra $39 for the exam. Then the doctor put me in more expensive contacts than I have been wearing for the past 20+ years. When I told him I wanted to go back to the one I had previously, he said I could but then ordered me a trial of an even more expensive pair. When I went to order, they then added on a charge for contact lens fitting, which was me putting in my own contacts and not seeing the doctor since my original visit.

I have a difficult prescription and when I went in, I asked if there would be a problem. They assured me there wouldn't be. When the first pair came in, it was obvious that the doctor had made a mistake and I had to get a new prescription. After the first pair came back and were okay, the second pair was supposed to be ordered. Two weeks later they called me to say pair two was in. In fact, pair two was never ordered so another several weeks went by when I was called again to find that pair two was submitted with the wrong prescription, and I had to wait again. It was almost 2 months for them to come in and three trips to pick them up.

I'm not sure why all the bad reviews, but my family and myself had a wonderful experience at the location in Lake Worth, FL. I was treated well by the sales girl that helped me. I was explained all of my options and was helped to choose two pairs of glasses that I am really happy with! I had mentioned that I had heard the negative comments and the manager of the store personally came over to explain that new management had taken over late last year and the store is now being run a lot better! I was happy that I was personally talked to and I am thrilled with my glasses. I have also sent two members of my family over to them and they were also very happy with everything! I say that you should definitely give Eyeglass World another try! I'm glad I did!

They are nice but don't know what they are doing. Four of us went in for eye exams and glasses/contacts. For me, it was the buy one get one free. My frames were $139 and single vision. Still, I ended up costing over $300 plus cost of exam, $58. Granddaughter's frames were $99 single vision plus $59 for the exam. Still, it cost $229. My mom's eye exam was $59. She was told she needed cataract surgery in both eyes and they gave her places to go to get the surgery done. Then they walked her out to the eyeglass area and sold her $548 worth of glasses knowing that they would no longer be needed after surgery (she is 76 and they should have guided her, not taken advantage).

I paid Eyeglass World of Orlando, Florida (Eyeglass World Building, 3808 East Colonial Drive Orlando, Florida 32803) $528.00 for new glasses and frames. Today I tried the new glasses and I cannot see clearly through them. I am unable to focus; letters seem to move about when trying to read with them. My old glasses from Visionworks, where I wish to God I had gone again, work fine. The clown fitting the glasses kept trying to tell me I could see through them. I am not stupid. I know if I can see or not. One way or another I will be getting my money back from these losers. Do yourself a favor and never use Eyeglass World; they are clearly incompetent.

I took my mom to Eyeglass World because she wanted an eye exam and to purchase new glasses. While she was looking at the glasses, I went back to the optometry area to speak with the receptionist and ask questions about an eye exam. The receptionist was on the phone with a customer so I patiently waited. Five minutes has passed, still waiting - not one time did the receptionist acknowledge that she will be right with me but I didn't pay it any mind at that time.

I had a prescription filled at Eye Glass World with the options of scratch resistance, impact resistance, anti-glare and sun censored to darken up out in the sunlight. My purchase price was just a little over $400. Employees were very friendly and attentive. I was able to select the frames I wanted and everything seemed fine. Three months after receiving my new glasses, I began noticing that a lot of scratches began to show up and the only cleaning supplies and wipes I used were those made specifically for eyeglasses. I managed to use the glasses for about 10 months and the scratches had gotten so bad it was affecting my vision, so I took the glasses back and didn't have any problems with getting the lens replaced. Three months after receiving my new lenses, I noticed the same problems as before with the amount of scratches.

I have had my glasses from Eyeglass World in Lake Worth, FL since October of 2011. The anti-reflectant coating is full of streaks. I told them that it has not even been a year and they still said there was nothing they could do. I have bought several pairs of glasses from them in the past several years and they have always been professional. But when I have a problem with them, they get an attitude. I will never buy another pair of glasses from them again. I took my glasses to another eyeglass place and told them what happened and they said they are getting a lot of customers from Eye Glass World because of their work.

My name is Judy **. I called their establishment on 3/8/12 about purchasing a pair of contacts. I told the young lady that answered the phone, I had my prescription. I told her I had AARP Medicare United Healthcare. I asked if she accepted that insurance and would there be a problem getting my contacts with all of the information I provided her. Her reply was "Sure, no problem, we should be able to get you in and out."

To those looking to have your eye exam, do not use Samuel D. Adeseye, O. D. This eye doctor, after prescribing the wrong contact lenses, refused to honor my request, during a second visit, for the type of lenses I’ve used in the past. To make things more offensive, he required an additional fee to grant my request during my 30 day warranty period. This person is located next to Longview Vision Center, north of the new Target store in Longview. The address is 3098 N. Eastman Rd, Suite 100. If you support this doctor and are offended by my comments, feel free to contact me through this media.

I came in the store sometime in the middle of August to have a nose pad replaced. When she was done, she put them on my face and they felt fine until I got home and the right lens fell out. I put the lens and my frames in my eyeglass case and the next day, I went back to have the lens put back in. When I took the lens out of the case, I noticed that there was a rather large chip in the right lower corner and I told the young man that it wasn't there when I came in for my nose pads to be replaced. He said, "Well, you had these made in 2007," which I replied, "What difference did that make?" I asked for the manager who ended up being the person that somehow chipped my lens when I came in for pad replacement.

Between my husband and I, we ordered four pairs of glasses on April 22, 2011. We got them all within a week as promised. With the sunglasses, the bifocal was set wrong so I had to sit up totally straight to see distance in them in order to drive. It was very uncomfortable. With the wrong setting, I tripped walking in my yard and sprained my ankle badly on Mother's Day. I still have troubles and will have more for a long time, I'm sure. The regular glasses, no line bifocals, began scratching to the point that after having them for only four months, I can see better without them than with them.

While I was in a training for work, my left lenses fell out.

My husband and I have insurance. Every year or so, we have eye exams and glasses made to fit our prescriptions. We have never had a problem with any other eyewear facility. This year, we sat down with the associates (I can't remember their names) and went over our prescriptions and eyewear needs. They went through each line of insurance, advising us what the insurance would pay and what if anything would be at extra costs. My husband is 99% blind and only needs basic eyewear.

I’ve had nothing but trouble with my glasses. I’ve brought them back 3 times in the last year. They fell apart twice and the lens had to be replaced once because the transition lens fogged and faded. I went in on 5/31/2011 to tell Bryan and he said I was not warranted anymore. He said his new computer system did not show when I bought them.

Glasses advertise two pair for $78 but not for people with insurance after three months of wear glasses started scratching in both lenses. Took them back to the store and after 8 days they tried to give me glasses that were not sanded down properly. Now I have to wait 10 more days for another pair to come from Georgia. Can you say rip off!

I had an eye exam with my personal eye doctor in April, 2010. I went to Eyeglass World as they were advertising a two for $78 special. By the time they were done adding features that I "had to have” or I wouldn't be happy with my glasses, I spent $550.00. After picking them up and wearing them for a couple of months, I realized I was getting bad headaches that seemed to show up when I'd been wearing my glasses for a while. I went back to my eye doctor again in June. He checked my glasses and determined the axis was up and down instead of side to side in one of the lenses. Also, my prescription had changed a little and the Eyeglass World guarantee said if the prescription changed in the first year, they would replace the lenses for free. So I got my glasses back after 3 weeks (was told 7 to 10 days) and still couldn't see very well. So I went back to my eye doctor again, and after checking the glasses, found they did not use my most recent prescription, but had used the one from the time before. This was on July 8th, which is the same day I went back to Eyeglass World with my new complaint.

On 6/16/10, went for exam. She found cataract. Gave me a "referral" to Dr. Barry ** for treatment. Called office set up appointment which was not for two weeks. The day before my appointment, I was called by **'s office telling me my insurance did not cover my visit. When your eyes are in consideration, time is of the essence. I was under a lot of apprehension about the treatment. I had to reschedule my appointment with another Doctor. I called the local Eye Glass World where I had my original exam. They gave me a second Doctor who when contacted did not accept my insurance. Do they know what they are doing? You only have one set of eyes! Two additional weeks of anxiety.

I went to EyeGlass World for eye exam for contacts. They gave me the totally wrong prescription, not the one the doctor ordered for me. Second trip back, still wrong. Third trip back, still wrong. Fourth trip, I opted for glasses instead of contacts. This company claims one day service and two pairs of complete eye glasses for $78. That's frames and lenses included, it cost me $158 and I had to wait 14 days.

I went to the new Eyeglass World in Jacksonville Florida after much advertising and decided to try it because it was a new business. Beware of new businesses if they haven't worked out the bugs!

I went to the store to pick out new frames. I and my spouse spent a good two hours deciding. I wanted to write the numbers down of the frames. The girl whisked them away. No problem we have a hold bin. She put my name on them. My fault is I should have written them down anyway. I made my appointment for the eye exam. I scheduled it a week and a half out for the last appointment of the day 5:30. I showed up for my appointment five minutes early. I was handed a clip board and told, "Fill this out front and back."

I had my eye exam done and decided to (against advice from another already dissatisfied consumer). I ordered my glasses at the time of the exam. I also paid extra for precision lenses. When I was told, I could pick up the glasses. I was appalled at what the outcome was considering the frame was $199 and $60 each lense for precision lenses. I refused the glasses at this point and they said they would have the lab work on them.

My wife took my mother in and purchased 2 pair of glasses. They didn't call back to let us know they were in, so we called them a few days after they said they would be ready. I took her at the time they said, they would be ready and of course they weren't ready. They as much as called my wife a liar about the time they told her we could pick them up.

I purchased the offer of 2 pair of single vision glasses from their selected frame section for $78.00 on 10/10/09. After about a month of having the glasses and only wearing them for reading, they began to wear by bending and eventually broke in half. So I then began to wear the second pair, and to my surprise, they are doing the same thing except they are at the brink of breaking in half.

The staff was rude. I wasn't called when my glasses were supposed to be ready. When I called them to check on glasses, I was hung up on and was then put on hold for 25 minutes. Then I was told that they were too busy to answer my quick question and they would call me back. 3 days later and no call back from them, I finally called them back and was told glasses were ready for pick up. I will not purchase from this place again.

My husband purchased his glasses and frames on 3/21/09 from Eyeglass World. One week ago, he went back there to have his lens put back in the frame as it had popped out. They put it back. Friday, it popped out again and we went back there. They said that we needed to leave them as the screw had broken and the repairman would not be in until Monday. Today, we went back to get them and were told that they did not have a tool to pore the screw out and we should take them to a jeweler to have it removed. I asked them why we should do that when the frames were so new. She said that she could not help us and we should take them to the jeweler. I asked her if there was anyone else that I could speak to, possibly the manager. She said she was the manager and she could not help us. She was not nice.

I called Eyeglass World two weeks ago to confirm that they were a participating provider for my insurance and that they have a good selection of children's frames at a reasonable price. The person that I spoke with on the phone confirmed that they were network providers for my insurance and that they had a wide variety of affordable little girls' frames. I made an appointment that day (6/21/09), giving them all of my insurance information over the phone.

Bait & switch! They advertised 2 pairs for $49, but final cost was nearly $900! I ordered from them on 3/15/09. I was promised delivery the following week. They finally showed up a month later. However, the "in store" exam & prescription wasn't done correctly. After going to my own personal doctor, they reordered with "my" corrected prescription. These finally arrived 1st week of June, 09. For some reason, the 2nd pair wasn't reordered by them until then. I called today, 7/6/09, and they still hadn't reordered the 2nd pair yet! Their explanation was that someone there had "dropped the ball!" I couldn't agree more! I don't understand. With the decrease in the economy, how are these people able to stay in business?! I ordered them on 3/16/09, and nearly 4 months later, I am still waiting!

I went back to the store where I purchased my glasses from - because I wanted to use my warranty protection on frames - only to find out that Eyeglass World no longer carries this style of frame. They tell me they are the discontinued types of frames. The frames were only five months old. The gentleman waiting on me was very rude to me and my wife! He even at one point in time turned his back on us, and started waiting on other customers. I wanted the gentleman to try and call the other stores to find out if they had any of these frames left in their inventory.

I went in to order glasses on 3/19/09. After being lied to on the phone about a $99 special (you buy one pair at $99, the other is completely free), I still proceeded to get glasses because I needed them very bad. The salespeople were rude to me. The guy who sold me my glasses was rude and left me waiting while he was on the phone for thirty minutes! Again, I tried to be patient because I needed glasses. Okay, after spending $358.00 on glasses because I have really bad eyesight and got a designer frame, I am still waiting almost a month later for my glasses. I keep getting the runaround from Archie, the store manager, telling me they messed up on my lenses and needed to send them out. They didn't even send them out until March 30th.

On Saturday Sept 27, 2008, I went into store with my friend who was in need of a eye exam and had insurance benefits. I myself is in the Optical field but my doctors office does not take her insurance and I told her I would accompany her as there are many Optical business that are out there for sales only. Apparantly Eyeglass World is one of them.

I phoned the Melbourne, Florida Eyeglass World on Sept 12, 2008. I told the woman who answered the phones that I had printed their 1 Pair of Glasses Only $29 coupon off their website. I asked her if they had glasses in that price range. She said that there were. I asked if I could come in that afternoon to see them and told her I had my prescription already. She told me to come in anytime and that I didn't need an appointment.

On July 22, 2008 I had an eye exam to get new glasses. I considered contacts so the exam was $99.00 instead of the regular price of $45.oo. I accepted this because I thought I might be able to wear contacts. The doctor had me come back on the 4th of August to get my trial contacts to see if my eyes could adjust to them. I was to try them one week.

02/07 I purchased three pairs of glasses and one pair if contact lens. 07/08 went to eyeglass world to pick up my eyeglass perscription so I could order a pair of glasses, mine were lost. I was refused the right to my perscription. I was told to pay for another eye exam, when it's only been a little over a year ago since my last exam. I was treated very badly and told by law they could'nt give me my perscription.

On June 13, 2008 we chose a frame & ordered glasses for my son, paying $401.00 with a credit card. We were told the glasses would be in in 10 business days & they would call us. After 12 days, I called them. They said the glasses were not in, & it always takes 14 business days. On day 20, I called them again. I was put on hold for 5 minutes the first time, only to have the employee return to the phone, call me by the wrong name, & ask if they were supposed to mail my glasses. After giving her my name again, I was put on hold for 10 minutes, at which point I hung up & called back.

I came to eyeglass world because they were advertising a buy one get 2 pair freesale. I presented my perscription to the optician ,Jessica who informed me that I could get my glasses and two frames for $ 189.00. I came back a few days later and was again told that same price.

just a heads up. the eyeglass world in columbus ohio is closing on june 28th 2008. they are continuing as business as usual. they are try to sell as many pairs of glasses as possible but the consumer will never get there product. buyers beware of this unethical company

I went in to get a new pair of contacts and eyeglasses. The Dr gave me a "trial" pair because my eye was irritated from my old lenses and he couldnt get a good read on a pair until my eye was better. I couldnt see at all out of the new lenses. The store was short handed and as a result Alandra has very little patience for anyone. She went ahead and charged my care credit account 498 for contacts and glasses assuming I would come back later. Of course knowing I couldnt see (I even told her I couldnt see to sign those charge papers) she had me sign them anyway.

All I needed was some new lenses for my existing frames. Paid $188 just for lenses. They call me a week later and tell me they broke my frames. They actually tried to pass it off as my frames being cheap and brittle. They offer for me to come in and pick out a new pair but the ones I had were special ordered through another company. I wanted my original frames but they do not compensate for these types of situations. I didn't want to re-order my frames again and then have them break them again. So, I asked for a refund. It has been a month now and still no refund. I contacted the corporate office and they say 10 to 14 business days. Such a hassle dealing with this business, I recommend avoiding them completely!

This is the sorriest excuse for a company that I have dealt with. I took a pair of frames into Eyeglass World to have the lenses changed to my subscription. We were going on a cruise for our 25th wedding anniversary. This was 04/07. I was told that they would be back in time for me to have them on vacation. May, 07, I was told that they had lost my frames because they had sent them to FLA to have the lenses put in.

I went into the eyeglass world office today to get my eyes checked for contact lenses. when I walked in the door the receptionist was so nice and courteous. she advised they could get me in to see the doctor right away. the moment I walked into the doctors office he was rude. I have never in my life dealt with anyone this mean and hateful. through the whole exam he said rude things. he asked me if I would like my eyes dilated and I told him no I am driving and I have my children. his reponse was well if you can't see don't blame me. I sort of laughed it off. then my 4 year old child asks him what is your name? the doctor just ignored him and grabbed him by the arm and put him to the side. I wanted to walk out of that office so fast. the exam contiued with much of the same thing.then my 4 year dhild asked another question and the doctor snapped his fingers, my son was so scared he ran out of the office. I paid for my services and now I wonder if the exam was even done correctly. I will be filing a complaint with my insurance company as well. I had an option to buy contact lenses through eyeglass world but declined because of the rude service by the doctor. I will look to other avenues for my family's eyecare needs.

the amount of the refund is 47.70 which is not the point i hust want my money returned to me i should be able to expect it in a reasonable amount of time

I spent over $600 on glasses I cannot wear. I need my money back to be able to go elsewhere and buy glasses that I can see out of.

I have paid $900 for one lens on an old pair of glasses to be fixed. They do not return calls and tell you there isn't any way of checking on the progress of my order.

I purchased three pairs of glasses. One for reading, one for computer use and one with progressive lens. It took six weeks before I got them. They had not called me when ready. I also had gone in three times to see if they were ready. I have both caller ID and voice mail so I would know if they had called. I picked them up three days before I left for a one month vacation. The progressive lens glasses started popping their lens out three times on my trip. One time I had to pay $20 to have them repaired and a lens still popped out later. One lens was lost for two days but finally found on the floor on board the cruise ship. Both lens were scratched due to landing on concrete floors or being stepped on. I had to wear my prescription sun glasses at night so I could see. When I got back home I took them in to have the scratched lens replaced and get reimbursed for my cost to have them fixed. The manager said I would have to pay $86 (my share after their insurance paid them) to have new lens and they could not refund my cost in having them fixed. He said if I had contacted them within 30 days they could have taken care of it. I wasn't here, I was on vacation and certainly did not carry their number with me nor did I expect to have any problems. He implied that I may have mis-treated my glasses and therefore could not help me. How unreasonable can you be? My traveling companion witnessed the problem I was having with my glasses but the manager said that didn't matter to him (implying I was not telling the truth). These glasses have not been resolved, I'm still wearing them scratched.

I work outside I need my transitions the sun hurts my eyes this has caused me much distress and migrains because of my job specifics which is outside work

Ordered a pair of prescription eyeglasses beginning of June 07 and said eyeglasses should arrive in 2 weeks - once they get your money - you are at their mercy. They were quick to take the money - but could never give me a valid reason why the eyeglasses took so long. All I kept hearing was should be here tomorrow - this went on for over two and a half weeks. No real answers... just excuses. Last time I deal with Eyeglass World. Manager(s) always too busy dealing with new clients or eyedoctors to field any calls - oh yes - and when they put you on hold - you might as well take a power nap. I am picking up my eyeglasses today - this ought to be interesting.