Eyeglass World Reviews

Deplorable Customer Service. I’ve been a customer at Eyeglass World, Noblesville Indiana, for several years and have been satisfied until today. I had my annual eye exam last week and ordered two sets of glasses – one with progressive lenses and another single vision to use while working at my computer. The OD’s prescription was wrong for my intended use as computer glasses; they were too strong. I had to make another appointment to be re-examined; no problems there, in fact the OD was very gracious.

I have always had excellent customer service at Eyeglass World in Robinson Twp. Tami is always always welcoming to us. In this day and age her personality is surely needed. I will continue to go there for all my eyeglass needs.

It is an understatement to say that my experience with Eyeglass World was unpleasant/unprofessional. I made my initial appt as a new patient on 7/18/24. I got an eye exam and decided to get new lenses only for both my glasses and sunglasses. When the lenses came in, I tried them on and my glasses were blurry and I was seeing double out of my sunglasses. The lady that was helping me said that the axis was off on one of the lenses for my regular glasses. I don't exactly know what that means but she thought it was the reason for the blurriness. She said the technician cut them incorrectly. Why would she then proceed to give me these lenses??

Can't believe there are more 1 star reviews than all other reviews combined. Went in for an exam and a pair of glasses. $683 later I was done (yeah, not $89 for two), and waiting for a week or more for them to come in (yeah, also not same day). But that's all fine. So I called the store #8354 in Phoenix AZ to follow up a week later to see when I may expect the glasses, just dialed the number from the appointment confirmation e-mail they sent prior. The associate told me I was calling the wrong store, and they are on 19th Avenue and not 1838 West Bell Rd. I should call the number on my receipt. So dug up my receipt, it showed 999-999-9999 (seriously) but the prescription pad showed the same number I just called. So I called back, got the same associate. She said hold on please, the manager was busy. Then I was on hold for 20+ minutes. I would leave zero stars if I could.

Two pairs for $78 turned into $450.00. On my fifth day waiting for glasses I needed immediately to drive with. They're just looking to sell the most expensive, felt more like I was being "Sold" instead of informed. Try another because everyone I've known that's used them did NOT get glasses same day. Same reason, specific lens they don't carry at the store lab. Come on???

I got the Heartland Henry's frames to pop my prescription lenses into. But they didn't fit right. My previous frames were the exact same brand and size that I received from my eye doctor. Not sure these are legit.

Absolutely terrible service! I go in and request reading contacts and they prescribe distance contacts without telling me. When contacting the management they want to charge me for an entire new exam and refuse to do anything to even fix their mistake. They just say "the old doctor is no longer here" and to wear reading glasses over their distance contacts. This has caused so many neck problem and over 500 dollars in contacts that are wrong are a complete waste of money.

Just left this place in Ocoee Florida. The service to a ** woman was extremely unprofessional. Zero for customer service. Make me wonder. This is my second time. First time they said they do not service my insurance plan. That was a lie. A group of lazy females. They all need to take a few classes in diversity and customer service. Horrible, horrible place. Very disappointing. I spoke to a gentleman on the phone who stated that they take my insurance He was extremely pleasant on the phone and very helpful but the female staff in person all need to be educated on customer service regardless of color, religion or age.

I got 2 pairs of glasses last yr around October at the Savannah, GA. store. 1st fit, couldn't see distance. 2nd fit, still the same. 3rd fit was better, but still bad. I needed glasses, so I just took them. Of course, I haven't used them because I can't. I moved from Savannah and couldn't return anyway after 90 days. I'm out $700+ and have useless glasses. So I gave them a shot....3×, and they are just bad. I'm still afraid to get new glasses anywhere. Eyeglass World will NEVER get my business again UNLESS they make this right. Maybe all they wanted was my $$. That's fine. Repeat business is where it's at. If they fix, I'll repost. But, I don't think they will. Pic of still new glasses below.

Went there to have a pair made for a bedridden person. Gave them the prescription. Said I needed a doctor signature. Why? Immediately left. Went home and order online thru another company. No doctor signature!!

I want to amend prior review. The glasses came in and they called. They offered to stay late if we needed them to and gave us some money back for the inconvenience of the long delivery time. They were very nice.

I had my eye exam which was good. I ordered contacts and the first set was supposed to be delivered on the 13th of last month and never made it. I ordered them again and the second set never came. Then trials were ordered and never made it. So I asked for a refund and I'm still waiting. SMH.

This is such a poorly managed store. I would behoove the powers to be to replace this guy. His wheelhouse seems NOT to be customer service, or helping staff....the staff is VERY unhappy working there, and it felt like they were very much trying to serve the customers. I have been in the business world for many years, and when most or all of the staff is miserable working with him: it is not a good sign. That means they are not being treated well.

When I went to pick up my two glasses, another person's name and address was on the paperwork. I’ve been unable to read fine print with both sets of glasses. Called first, was told to come into the store. Came into the store and explain my concerns, was ganged up on by four ** workers in the store. Stephanie told me she was the manager when the store across town said she wasn’t. They told me there’s nothing wrong with my glasses. I repeated that I’m unable to read and they basically told me to leave their store. I have been read the glasses since Nursery school, and never had this happen before. I am in someone else’s prescription as indicated on the paperwork, they refuse to rebuild my glasses, even though I have Lynn’s prescription on both sets.

The Optometrist at EYEGLASS WORLD is probably the best I have ever experienced. He explained everything, took his time and made the entire experience enjoyable! He had an amazing personality and made sure that the prescription for my vision was perfect!!! Best that I have been able to see in years!!!

Came to get glasses in about an hour. Paid 800 and waited 1 week. They got all my info wrong. I had to call them. Doctor was very unapologetic. Insurance warned me. Out of network. Now I am warning you.

I went to Eyeglass World store in Clearwater, FL on Monday 11/27/2023 and ordered one pair of eyeglasses. Rep assured they would be ready on Friday 12/01/2023. It is now 01/03/2024 and I still don't have the glasses. I am told they are on back order and they have no idea of when I will get them. This company has no customer service dept and as far as I am concerned they are nothing more than a scam operation. If you need glasses go somewhere else to a reputable company.

JALESIA is a wonderful asset to your company. She welcomed me with a friendly demeanor and took care of my request with professionalism and expertise. I will always return to this location and ask for JALESIA!

My eyeglasses' orders were corrected after various calls back and forth, to and from other company employees until Ms. ** saw that my glasses had not left the store as other employees had promised. She did not rush me but listened patiently to my questions then explained thoroughly why I did not need anti-glare rather due to my astigmatism, I would need the reflective tint instead. She should be a manager in this Lemon Grove, San Diego, Ca location. She is very young but indeed very professional.. Thank you ms. **!!

I am very grateful for having been able to have my glasses the same day to continue working. I have a medical condition that makes it impossible for me to work without them, and despite the fact that I was able to fill the prescription almost at the last moment of the afternoon, it was possible to have my glasses made the same day, thanks to Marcos at the Cape Coral store, Florida. Very professional and compassionate, he saw my need and helped me. The entire work team is very good but I want to highlight and thank Marcos in a very special way for his conduct, and for his help, without him today I would not be able to go to work. Thank you

I went to Eyeglass World because my glasses had broken. The left arm broke. I also needed an exam and new glasses, anyway. The staff were incredibly kind, knowledgeable and considerate. Tina worked in the eye exam area. Amy and Ryan work out front with fitting lenses. These people were super delightful! I am a massage therapist and I do not work for or have any affiliation with Eyeglass World except for being a very happy customer. I went in and left in a better mood.

Everyone I dealt with was great from the receptionist in Dr. **'s office to sales Aretha and Lori on the sales floor. Aretha helped me pick out frames and lenses and Lori did the fittings. I would highly recommend the store in Pensacola, Florida.

I purchased the 2 pair deal for $89 that really ended up being about $450 deal plus the cost of the exam. Not surprised, that's more the normal price. I've been wearing glasses for about 55 years now and the whole process was really normal and what I expected from past experiences. I paid for all the bells and whistles. The problem I have is that after about 6 months I noticed the lenses were very scratched up from normal wear. I went back and had them look at them and they agreed and replaces the lenses. I told them that I paid for all the extras and did not expect them to scratch so easily. They stated that they didn't charge me for scratch resistant lenses, and they don't offer that add on, which surprised me.

Beware if they run your credit card and then they tell you that their system is down and that the transaction didn't go through because it DID, they did that to me, when I picked up the glasses I was told that I still owed the full amount because my first payment didn't go through because “Their system was down.” Check recent transaction on that credit card because IT DID GO THROUGH when they said it didn't, I have documentation to prove it and they won't refund me the first transaction, I call that stealing, Karen the office Manager told me to file it under fraudulent transaction because there was nothing she could do about it.

Jaden repaired my glasses quickly and correctly! He was so polite and worked with a smile on his face! If you need a repair job Jaden is your guy! He did an excellent job and I am recommending him for all of your needs!

Eye exam on 11/9/21. Said new glasses will be ready by 11/23/21. Called - was told glasses not ready, but will be by 11/26/21. I advised her that new glasses are needed before 12/1/21. Old ones are just too scratched up. 11/27/21 and 11/29/21 Called again - told glasses not here, also told -have not had time to go through all the boxes of glasses yet. 11/30/21 called again and after being told, "Your glasses are not here, need to go through all the boxes of glasses," I asked to speak with supervisor. My glasses were found.

I needed to find a place that would be able to put new lenses in my frames, without sending my frames out for 2-3 weeks. Eyeglass World stated they could do this. Took my prescription in and they were extremely helpful. Able to order my lenses and my insurance covered almost the full price of the lenses, this has NEVER happened before. I will write another review when my lenses come in and I will see how they did in that regard. Will keep you all posted.

I felt compelled to write a review to praise the Clearwater EyeGlass World because of Lisa and Danielle. First of all I have been diagnosed with ‘Diabetic Retinopathy’. I have had my left eye operated on and get periodic shots in the right eye. I broke my progressives and they couldn’t be fixed. My retina specialist suggested I wait to invest in a new pair of glasses because my eyes are in transition. So I bought one pair so I could read and another for distance to save money. Frankly this solution was driving me crazy trying to keep up with taking them off and on.

Updated on 08/07/2021: This is the second part of my review. I received my glasses after 3 three weeks whereas I finally called them. They never called me to tell me my glasses were in. The first time I put them on my vision far away was blurry. They told me there could be a period of adjustment. After three days my headaches got worse and I started seeing double as if I was crossing my eyes. I returned them only to find out they didn't catch at my eye exam I needed prisms in them. My last 3 had them in it. Needless to say I returned them and wasted 4 weeks plus driving 1 hour each way only to not have new glasses. They offer to fix them with my optometrist prescription. Not gonna happen. Now I have to start all over again.

Once again I was fitted with the perfect pair of frames. Heather (Hodges and Beach) is the reason I continue to buy my glasses from this location. She suggested some frames I would never have tried on but absolutely loved them when I did. She is friendly as well as knowledgeable. Her fashion sense is something I rely on when trying to find just the right pair. Over the years she has helped me pick out 6 different frames…each one better than the last.