Bausch & Lomb Reviews

I was recommended the Bausch & Lomb Ultra contact lens for presbyopia by a Dr that works for Stanton Optical in Fair Oaks California. It took a week to get them. Fair enough. But, as soon as I put the right side in… holy **! It burned! Seriously burned so bad I couldn’t open my right. My eye reacted immediately with pain. I forced my lids open enough to take the lens out. Immediately started flushing my eye with eye solution. Some comfort. But, way bloodshot eye.

I can't believe they don't have some type of help for disabled seniors, living on 1,700.00 & they wanting a $500 co pay to get some eye drops. Shame on them.

I used CVS Artificial Tears manufactured by Bausch & Lomb in both eyes on 11/24/25 and experienced terrible burning in each eye. I rinsed each eye separately under cool water several times a day for 4 days. There is a 800 number on the bottle to call to report issues with the product. I called 3 times over 10 days, left a message each time. Not one reply. My conclusion is they do not staff that phone number. Then why list it on the bottle? Over the next 4 months I spoke with members of the B & L Customer Service Dept. several times And a member of Sedgwick, Siomara ** who handles claims for CVS who told me "The Legal Dept. Will contact you within 20 days of receipt of my letter."

If you are expecting a rebate don’t bother, it’s a scam. They will keep telling you to upload another photo when the one you sent is a perfectly legitimate photo. Too many hoops to go through. B&L should be ashamed!

Hey folks. Let's talk about what a cheap and rotten company these people are. Spent almost $500 in contacts (1 year supply). $60 rebate. I get my rebate card only to have $55 on it. I email them and they have the nerve to tell me as of 1-1-26 they charge $5 for physical cards. I put in for the rebate early December 2025. They won't give me the 5 dollars back that they basically stole from me. Next time do NOT buy Bausch and Lomb Contacts. If the company will offer this level of customer service imagine what they would do if there was a actual problem with their product.

Terrible experience- we are a clinic trying to purchase eye drops to sell. We cannot get anywhere - our account application was sent in and 3 months later everyone is passing the buck and we still cannot order any products!

Plan on paying full price. Rebate system is a scam and isn’t worth the time to sort out. Seems like a calculated approach to limit payouts on their part. They also require reviews to have at least 200 characters. They work hard to waste my time.

I had my claim rejected for missing proof of payment. Turns out the portion of the invoice which shows proof of payment was 3 lines on an otherwise blank backside of the paper which seems intentional to cause issues with the claim process.

B+L Rewards rebate is a scam. I’ve submitted my $100 Rewards rebate three times. After all sorts of “it’s on its way” type text messages, you’ll eventually get this message: “We were unable to process your text message claim submission due to missing or blurry picture(s) of your contact lens purchase receipt”. Guess what: pictures are COMPLETE and crystal clear!!!

Horrible service. My link to the virtual card did not work, and have 3 phone calls and lots of email back and forth, no one seems to know how to fix it. Their solution is to send a physical card that will take 4-6 weeks to arrive, which is crazy. On top of that, every support person I talked to just wanted to get me off the phone asap and they didn’t listen to me at all, interrupting a lot.