Bausch & Lomb

I tried contacting Bausch & Lomb to receive my rebate for the contacts I purchased. I even went through my optometrist who contacted her rep with Bausch & Lomb. No rebate. It takes entirely too much time and too much effort for this measly rebate. If Bausch & Lomb can afford to give me the rebate why can't they just give me the savings upfront without making me jump through all the hoops!? Actually, this is a great question for every corporation in America!

I have collected over 2000 points through the rewards program over the past few years and was looking into cashing them in. When I went to check my account, I found all of my points were gone. As I tried to understand why, I finally realized in the fine print that they expire if no action is taken. However, there was no clear date as to when that was, and I received no notice about expiring points. I frequently get emails from the company about purchasing more contacts; you would think they could mention expiring points. While I understand that a program has to have limits, it seems that if a rebate is offered, it should be clear when the offer expires. I could not find any notation of when my points would expire and am now out the equivalent of over $200. Having read other complaints, making it so hard for people to get a promised rebate cannot be good for business.

First off, I want to start by saying that I DID get a rebate back from Bausch and Lomb for the year's worth of contacts I purchased. My purchase was confirmed fairly quickly and I got my Visa gift card in the mail within a couple weeks. So unlike most people here, I actually had zero issues with the rebate. However, these contacts are awful! They irritate my eyes so bad that I want to rip them out. It's like having an eyelash or something in your eye that you can't get out. I went back to my eye doctor to tell him my issues and he examined me with them on and saw absolutely no issues with the fitting or anything. I figured maybe I had a bad pair, so I switched into new ones.

PSA: anyone who participates in one of the promotional rebate reward programs, the customer service is ridiculous. I mistakenly requested to redeem my rewards at two specific retailers, and when I called to ask if I could cancel those requests and receive a Visa gift card instead, they said they could not do it. My requests had not even been processed, I had not received any gift cards, and had not spent any money, yet they would still not do it. I spent a substantial amount of money on a full year supply of contact lenses, and I would expect the customer service to be better when spending that kind of money. I will not recommend Bausch & Lomb products to anyone, nor will I purchase these products again. Very dissatisfied.

About 4 months ago, I ordered a year's worth of Bausch and Lomb contacts for my son. I was told that I would receive a 250.00 VISA card. Guess what--NO Visa Card. I've spoke to multiple CSRs who keep assuring me that it's "in the mail." NOPE. What a scam! Worse, my son has already had to use antibiotics in his eyes because of the contacts causing issues. I think optometrists were given an incentive to sell these contacts. I'm going to call my optometrist, and every optometrist's office in my area to let them know the rewards program is a SCAM. Someone should start a class action lawsuit.

I started using PreserVision Eye vitamins and had a coupon for $7 off two boxes. I was at CVS and they tried to use the coupon and it wouldn't work. The cashier tried a number of different ways and it wouldn't take off the $7.00 (the vitamins are expensive!). So I wrote to B & L and they sent back saying that they couldn't help me, that coupons are redeemable only at my favorite retailer. Did they even read my letter saying that the $7 wouldn't come off?! I went back and looked at the eye vitamins, and I was able to get a different brand for a significant amount less! B & L you LOST my business and that of my extended family.

Bausch and Lomb Rewards didn't not keep up their end of the bargain. I submitted my Purchase to them twice which is time consuming and received nothing. There was nothing wrong with my submission. I have no problem with their contact lenses.

I bought these through eye doctor, one year's worth. They are awful. Pretty much every day one has to be discarded & a new one used. Every few days one will break away in my eye when being removed leaving parts still in there! I truly think they’re defective. If not, then they need a new formula. Absolute garbage. I will not renew with this brand. Ever.

I really feel comfortable ordering online with this company. The customer service and quality is definitely there so no worries for customers. I will definitely purchase from them again. A great variety of style and colors is offered. Return policy is also good.

Rebate issues - I purchased a year's supply of contact lens and was issued a rebate in the form of a prepaid virtual visa in the amount of $100. This is money you have already paid and not a coupon. It was issued in April 2020 and it expired in 6 months. Which means when I went to use it now (9 months since issue) it was worth $0. I have tried to resolve this issue with B&L and they will not re issue the $100..my $100. To me, this is not a coupon set to expire but a prepaid Visa card that seems very unreasonable to expire to $0 in 6 months and is a very poor policy.