Bausch & Lomb Reviews

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About Bausch & Lomb

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Bausch & Lomb has manufactured eye health products and vision care solutions since 1853. The company is a global supplier of contact lenses, lens care products and ophthalmic pharmaceuticals.

Pros
  • Wide range of product options available
  • Quick and easy online purchasing process
Cons
  • Causes severe eye discomfort
  • Complicated rebate process

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Bausch & Lomb Reviews

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    Reviewed May 24, 2026

    I was recommended the Bausch & Lomb Ultra contact lens for presbyopia by a Dr that works for Stanton Optical in Fair Oaks California. It took a week to get them. Fair enough. But, as soon as I put the right side in… holy **! It burned! Seriously burned so bad I couldn’t open my right. My eye reacted immediately with pain. I forced my lids open enough to take the lens out. Immediately started flushing my eye with eye solution. Some comfort. But, way bloodshot eye.

    I said, “maybe I put it in wrong.” Let right eye rest. I’ll try the left. ”Holy Jesus, Mary and Joseph!” The same freakin painful burn! I was able to immediately take the left lens out. Started flushing my left eye with clean eye solution straight from the bottle. Let the eyes rest of the night. The next morning, pus from both eyes. And painful burn. I researched the lens to see many people having the same or similar symptoms. Then I saw the lawsuit of the contact solution containing fungus leading people to lose theirs eyes! A class action suit was filed. I pray my eyes don’t have this fungus like the people that lost their eyes.

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    Staff

    Reviewed May 20, 2026

    I can't believe they don't have some type of help for disabled seniors, living on 1,700.00 & they wanting a $500 co pay to get some eye drops. Shame on them.

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      Customer ServiceTechStaff

      Reviewed April 25, 2026

      I used CVS Artificial Tears manufactured by Bausch & Lomb in both eyes on 11/24/25 and experienced terrible burning in each eye. I rinsed each eye separately under cool water several times a day for 4 days. There is a 800 number on the bottle to call to report issues with the product. I called 3 times over 10 days, left a message each time. Not one reply. My conclusion is they do not staff that phone number. Then why list it on the bottle? Over the next 4 months I spoke with members of the B & L Customer Service Dept. several times And a member of Sedgwick, Siomara ** who handles claims for CVS who told me "The Legal Dept. Will contact you within 20 days of receipt of my letter."

      To this day, no one from the B & L Legal Dept. has contacted me. Just members of their customer service dept. stalling for 2 months. I even contacted the Presidents of each Company, no reply. So, I made an offer to B & L for the intense pain & suffering that I experienced and they came back with a an offer of just 10% of what I was asking for. Since I tried without success, to settle my complaint, I have retained a lawyer to sue them in court. My advice to everyone reading this letter, beware of both CVS & B & L, they do NOT stand behind their products.

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      Sales & Marketing

      Reviewed March 25, 2026

      If you are expecting a rebate don’t bother, it’s a scam. They will keep telling you to upload another photo when the one you sent is a perfectly legitimate photo. Too many hoops to go through. B&L should be ashamed!

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      Customer ServicePricePunctuality & Speed

      Reviewed Feb. 9, 2026

      Hey folks. Let's talk about what a cheap and rotten company these people are. Spent almost $500 in contacts (1 year supply). $60 rebate. I get my rebate card only to have $55 on it. I email them and they have the nerve to tell me as of 1-1-26 they charge $5 for physical cards. I put in for the rebate early December 2025. They won't give me the 5 dollars back that they basically stole from me. Next time do NOT buy Bausch and Lomb Contacts. If the company will offer this level of customer service imagine what they would do if there was a actual problem with their product.

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      Punctuality & Speed

      Reviewed Dec. 2, 2025

      Terrible experience- we are a clinic trying to purchase eye drops to sell. We cannot get anywhere - our account application was sent in and 3 months later everyone is passing the buck and we still cannot order any products!

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      Sales & MarketingPriceRates

      Reviewed June 3, 2025

      Plan on paying full price. Rebate system is a scam and isn’t worth the time to sort out. Seems like a calculated approach to limit payouts on their part. They also require reviews to have at least 200 characters. They work hard to waste my time.

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      Billing

      Reviewed Oct. 20, 2024

      I had my claim rejected for missing proof of payment. Turns out the portion of the invoice which shows proof of payment was 3 lines on an otherwise blank backside of the paper which seems intentional to cause issues with the claim process.

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      Sales & Marketing

      Reviewed Sept. 13, 2024

      B+L Rewards rebate is a scam. I’ve submitted my $100 Rewards rebate three times. After all sorts of “it’s on its way” type text messages, you’ll eventually get this message: “We were unable to process your text message claim submission due to missing or blurry picture(s) of your contact lens purchase receipt”. Guess what: pictures are COMPLETE and crystal clear!!!

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      Customer ServiceCoverageMaintenance

      Reviewed Sept. 10, 2024

      Horrible service. My link to the virtual card did not work, and have 3 phone calls and lots of email back and forth, no one seems to know how to fix it. Their solution is to send a physical card that will take 4-6 weeks to arrive, which is crazy. On top of that, every support person I talked to just wanted to get me off the phone asap and they didn’t listen to me at all, interrupting a lot.

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      Bausch & Lomb Company Information

      Company Name:
      Bausch & Lomb
      Website:
      www.bausch.com