Bausch & Lomb Reviews

Contact lenses tear EXTREMELY easy. I bought one year worth of lenses and I have already burned through 4 months of lenses because they tear easily while trying to get them out of the case. They also seem to dry my eyes out a lot more than other lenses. I will not be buying these again and will recommend my family and friends to avoid this brand.

I was recommended the Bausch & Lomb Ultra contact lens for presbyopia by a Dr that works for Stanton Optical in Fair Oaks California. It took a week to get them. Fair enough. But, as soon as I put the right side in… holy **! It burned! Seriously burned so bad I couldn’t open my right. My eye reacted immediately with pain. I forced my lids open enough to take the lens out. Immediately started flushing my eye with eye solution. Some comfort. But, way bloodshot eye.

I can't believe they don't have some type of help for disabled seniors, living on 1,700.00 & they wanting a $500 co pay to get some eye drops. Shame on them.

I used CVS Artificial Tears manufactured by Bausch & Lomb in both eyes on 11/24/25 and experienced terrible burning in each eye. I rinsed each eye separately under cool water several times a day for 4 days. There is a 800 number on the bottle to call to report issues with the product. I called 3 times over 10 days, left a message each time. Not one reply. My conclusion is they do not staff that phone number. Then why list it on the bottle? Over the next 4 months I spoke with members of the B & L Customer Service Dept. several times And a member of Sedgwick, Siomara ** who handles claims for CVS who told me "The Legal Dept. Will contact you within 20 days of receipt of my letter."

If you are expecting a rebate don’t bother, it’s a scam. They will keep telling you to upload another photo when the one you sent is a perfectly legitimate photo. Too many hoops to go through. B&L should be ashamed!

Hey folks. Let's talk about what a cheap and rotten company these people are. Spent almost $500 in contacts (1 year supply). $60 rebate. I get my rebate card only to have $55 on it. I email them and they have the nerve to tell me as of 1-1-26 they charge $5 for physical cards. I put in for the rebate early December 2025. They won't give me the 5 dollars back that they basically stole from me. Next time do NOT buy Bausch and Lomb Contacts. If the company will offer this level of customer service imagine what they would do if there was a actual problem with their product.

Terrible experience- we are a clinic trying to purchase eye drops to sell. We cannot get anywhere - our account application was sent in and 3 months later everyone is passing the buck and we still cannot order any products!

Plan on paying full price. Rebate system is a scam and isn’t worth the time to sort out. Seems like a calculated approach to limit payouts on their part. They also require reviews to have at least 200 characters. They work hard to waste my time.

I had my claim rejected for missing proof of payment. Turns out the portion of the invoice which shows proof of payment was 3 lines on an otherwise blank backside of the paper which seems intentional to cause issues with the claim process.

B+L Rewards rebate is a scam. I’ve submitted my $100 Rewards rebate three times. After all sorts of “it’s on its way” type text messages, you’ll eventually get this message: “We were unable to process your text message claim submission due to missing or blurry picture(s) of your contact lens purchase receipt”. Guess what: pictures are COMPLETE and crystal clear!!!

Horrible service. My link to the virtual card did not work, and have 3 phone calls and lots of email back and forth, no one seems to know how to fix it. Their solution is to send a physical card that will take 4-6 weeks to arrive, which is crazy. On top of that, every support person I talked to just wanted to get me off the phone asap and they didn’t listen to me at all, interrupting a lot.

I went on the B & L horizon rewards site to claim my $200 visa card for ordering over $300 for contacts. I got a link that took me to a card activation page where I needed to add the card number...except I didn't have a card number. They sent me a bad link. Called visa, they told me to call Bausch and the circle continued. I sent screenshot and talked on the phone for a while and still nothing. I was expecting that card to go back to school shopping and school started last week. This is a disgusting scam and you get the runaround every time. I still have $500 worth of gift cards to claim for other members of my family and this has just been so infuriating to deal with and no one has the authority to make it right. Bausch, do better, be better especially since we never asked to not be able to see normally. What a gross waste for a big money grabbing company.

I have submitted the required pictures five times. Pictures of required documents are perfect. Every time response is denied due to 'blurry pictures'. Don't make your purchase with hopes of a rebate. It won't be honored. This is fraud and a scam.

Rewards program is a scam. Processing rewards three times finally worked. Picked my rebate ecards. Then got an email my claim did not process. Tried again. Can’t upload pictures. Phone call/email useless.

The rebate is a bait and switch that they do not honor after submitting all the work. Do not believe anyone that this is an actual offer. Do not plan your price or purchase based on the rebate with Sam’s or the optometrist.

I emailed my receipt for my rebate with the photo, web site kept saying invalid, first time this ever happened, I ordered a year supply of contacts to get that rebate money back and I got nothing. I will not do the rebate again.

Bausch and Lomb rewards visa is a scam. I used the visa before the expiration date. The product was the wrong product. The retailer refunded the purchase price to the rewards card (in violation of stated rule of no reloading rewards card). Bausch and Lomb took additional funds that were not on the card. I’ve made multiple attempts to resolve. But, Bausch and Lomb does not respond. This Visa card rewards is a scam. As a result I will not purchase another Bausch and Lomb product. Or only as a last resort. The optometrist that recommended the product I’ve fired.

Purchased a year's supply of lenses and got a code for a $300 rebate from these guys. First time was told that my receipt did not display the date so I had to submit all over again. So I did so, this time ensuring the date was visible. I got the same rejection. So I tried a third time to submit and the system told me a submission was already pending for my offer code. Have emailed them twice to try and resolve and have heard zero back. I explicitly asked optician when they gave me the code if this process would be easy and they ensured me it would be. Has been anything but and will not buy these lenses again.

I tried contacting Bausch & Lomb to receive my rebate for the contacts I purchased. I even went through my optometrist who contacted her rep with Bausch & Lomb. No rebate. It takes entirely too much time and too much effort for this measly rebate. If Bausch & Lomb can afford to give me the rebate why can't they just give me the savings upfront without making me jump through all the hoops!? Actually, this is a great question for every corporation in America!

I have collected over 2000 points through the rewards program over the past few years and was looking into cashing them in. When I went to check my account, I found all of my points were gone. As I tried to understand why, I finally realized in the fine print that they expire if no action is taken. However, there was no clear date as to when that was, and I received no notice about expiring points. I frequently get emails from the company about purchasing more contacts; you would think they could mention expiring points. While I understand that a program has to have limits, it seems that if a rebate is offered, it should be clear when the offer expires. I could not find any notation of when my points would expire and am now out the equivalent of over $200. Having read other complaints, making it so hard for people to get a promised rebate cannot be good for business.

First off, I want to start by saying that I DID get a rebate back from Bausch and Lomb for the year's worth of contacts I purchased. My purchase was confirmed fairly quickly and I got my Visa gift card in the mail within a couple weeks. So unlike most people here, I actually had zero issues with the rebate. However, these contacts are awful! They irritate my eyes so bad that I want to rip them out. It's like having an eyelash or something in your eye that you can't get out. I went back to my eye doctor to tell him my issues and he examined me with them on and saw absolutely no issues with the fitting or anything. I figured maybe I had a bad pair, so I switched into new ones.

PSA: anyone who participates in one of the promotional rebate reward programs, the customer service is ridiculous. I mistakenly requested to redeem my rewards at two specific retailers, and when I called to ask if I could cancel those requests and receive a Visa gift card instead, they said they could not do it. My requests had not even been processed, I had not received any gift cards, and had not spent any money, yet they would still not do it. I spent a substantial amount of money on a full year supply of contact lenses, and I would expect the customer service to be better when spending that kind of money. I will not recommend Bausch & Lomb products to anyone, nor will I purchase these products again. Very dissatisfied.

About 4 months ago, I ordered a year's worth of Bausch and Lomb contacts for my son. I was told that I would receive a 250.00 VISA card. Guess what--NO Visa Card. I've spoke to multiple CSRs who keep assuring me that it's "in the mail." NOPE. What a scam! Worse, my son has already had to use antibiotics in his eyes because of the contacts causing issues. I think optometrists were given an incentive to sell these contacts. I'm going to call my optometrist, and every optometrist's office in my area to let them know the rewards program is a SCAM. Someone should start a class action lawsuit.

I started using PreserVision Eye vitamins and had a coupon for $7 off two boxes. I was at CVS and they tried to use the coupon and it wouldn't work. The cashier tried a number of different ways and it wouldn't take off the $7.00 (the vitamins are expensive!). So I wrote to B & L and they sent back saying that they couldn't help me, that coupons are redeemable only at my favorite retailer. Did they even read my letter saying that the $7 wouldn't come off?! I went back and looked at the eye vitamins, and I was able to get a different brand for a significant amount less! B & L you LOST my business and that of my extended family.

Bausch and Lomb Rewards didn't not keep up their end of the bargain. I submitted my Purchase to them twice which is time consuming and received nothing. There was nothing wrong with my submission. I have no problem with their contact lenses.

I bought these through eye doctor, one year's worth. They are awful. Pretty much every day one has to be discarded & a new one used. Every few days one will break away in my eye when being removed leaving parts still in there! I truly think they’re defective. If not, then they need a new formula. Absolute garbage. I will not renew with this brand. Ever.

I really feel comfortable ordering online with this company. The customer service and quality is definitely there so no worries for customers. I will definitely purchase from them again. A great variety of style and colors is offered. Return policy is also good.

Rebate issues - I purchased a year's supply of contact lens and was issued a rebate in the form of a prepaid virtual visa in the amount of $100. This is money you have already paid and not a coupon. It was issued in April 2020 and it expired in 6 months. Which means when I went to use it now (9 months since issue) it was worth $0. I have tried to resolve this issue with B&L and they will not re issue the $100..my $100. To me, this is not a coupon set to expire but a prepaid Visa card that seems very unreasonable to expire to $0 in 6 months and is a very poor policy.

I would seriously rate negative stars if I could; I've used Acuvue Oasys for YEARS and love them, my opt recommended these so against better judgement purchased a year's worth.. BIG MISTAKE. Not only are the contacts literal garbage but the rebate is fake too. Yay! (shocking I know) I purchased the monthlies and after 3/4 days they're already blurring and I constantly need to refocus them, they're extremely straining, drying and irritating after an hour of wear and I have worn my glasses more than ever after purchasing these. That's how annoying they are on your eye.

I was browsing for these lenses as I need to re-order them and I can’t believe all the negative reviews. So I decided to leave my experience. I have worn contacts for over 20 years. I have tried practically most brands including dailies and RGP. I’ve used B&L soft lenses (first contacts), Acuvue oasys (biweekly and daily moist), AirOptix, Biofinity, Clariti, Proclear, Optimum, and Fluoroperm. Now the Ultras. RGP were the ones with the best vision, crystal clear. However, comfort was always a challenge, specially when working out. Even with the plasma coating. With the Ultra lenses I can see as clear as with the Fluoroperm (with plasma coating) but better comfort. I highly recommend the B&L Ultra for Astigmatism. I’m not sure about the rebates or customer service as I got an instant rebate at costco and haven’t reach out to B&L, but these contacts are the best for my eyes!

My eye dr. prescribed these B&L Ultra contacts because of an astigmatism, so she said. I am over 50 and have been using contacts for at least 30 years. I have NEVER experienced the absolute frustration these Ultra contacts provide. The material they are made of seems purposely designed to stop holding its form after literally one use. It takes me at least 15 to 20 mins to get the dang things to stay in my eye without either popping right out or folding over. I have NEVER experienced this with ANY other lenses I have used. Ever.

When I agreed to order a years worth of contacts I was told at my doctors office that if I went Bausch Rewards when I received the contacts. And followed the instructions I received at the office that I was eligible for a $100.00 refund against the cost of the contacts. A coupon is how it was described to me. I went to the site - had to create a account- and then found out it was false. No place for the refund just to get points to purchase more of their products and be on their mailing list. I will not buy any of their products after this experience with them. And am alerting my doctors office about the bait and switch tactic.

My purchase was quick and easy, and it was cheaper for me to order online than from my Eye doctor. They had everything I ordered in stock and I received it in a few days. I will order from them again for all my future needs.

I have been using contact lenses for 20 years. My eye doctor recently prescribed me AcuVue contacts from Bausch and Lomb. I had to purchase a year's worth. These are by far the worst contacts I have ever experienced. Every morning is a 25-30 minute nightmare trying to get them to stay in my eyes. Again, I have been wearing contacts for 20 years, and have NEVER experienced anything like this. It is as if they are not made to be worn. I have used hard contacts, soft contacts, daily disposable....every type there is, and NEVER experienced such frustration and difficulty getting them to stay in. I wish there was a way I could get a refund. I feel that B&L has robbed me of so much time over the last 9 months dealing with this every morning that I at a minimum deserve my money back. These are the WORST contact product ever made.

I take the contacts out every night. However, I can't even get a week in before they break down and become blurry. I have never had a problem with my old brand but the doctor suggested these for my stigmatism. A fresh pair is great and I see in HD but not for long. This brand of contact is expensive and now is making me think Lasik, so I don't have to waste money on contacts anymore. Shame on you Bausch and Lomb for making an inferior product.

I've used this brand's contact lens solution for a really long time, and feel that it is great - too bad because I do not want to give this company any more of my money. Last time I went to get my eye exam my doctor suggested I switch and order through this company. He stated that it was a great deal because they offered a 200 dollar rebate.

I purchased year supply of contact lens for $240. My doctor told me I will get $100 rebate for the purchase. I got a code and instructions to claim my rewards with my purchase. It looked simple enough and straight forward. So I go through the whole process (taking pictures of the invoice, contact lens, input doctors info etc). It said reward pts will be given after they review my purchase. It has been couple weeks. I got no response at all from them and no pts in my acct. I should have known this would happen. They have ad and website making it look really easy and fast to claim the rewards. But it's not and probably got no one monitoring this department. So my advice is just buy the lower price contacts because this whole rebate thing is a joke. Just got ripped off. Contact lens works fine just like any other brands. It's so sketchy business ethics.

I just spent 22 minutes (mostly on hold) with B & L Customer Service. This past weekend, I opened the plastic pack containing one Optima 38 lens, put the lens in my eye, and immediately removed it. Upon inspection, it looked and felt like either two lenses were stuck together or something was doubled up in production. In any event, obviously a manufacturing error. I always like to have back-up lenses, and I am fortunate (?) that the lenses last a while. So, the new lens that I put in this weekend had an expiration date of 2019-06-23. Once the rep heard that it was expired, she contacted her supervisory team, and informed me that they would not refund or replace and do not investigate.

A year ago I got Bausch + Lomb ultra for astigmatism. I noticed then how dry and irritated my eyes would get. I went to my eye doctor and got another trial pair. Not even 6 hrs later they were dry and my eyes had stress veins in them. I put in some lubricating eye drops in and felt such searing pain. I went to my bf's house to meet his sister and she legit thought I was stoned. I was like no these contacts just suck. I went to Walmart prior to this and when I was getting my eyebrows waxed my eyes began to water bad. I got a tissue and wiped my right eye and the contacts folded in half and went under my top eyelid. Such pain omg the esthetician was afraid to continue because of this incident. It was bad.

Bausch & Lomb has several coupons out there. The first one I tried was strictly for use at Walgreens or a few local pharmacies for the product ** eye drops. Walgreens would not honor it, and they said they could not get it to work through their system. I called the 800 number and was told that it should have worked. The next coupon was called Bausch & Lomb Instant Savings Offer expiring 12-31-2019. I was given this coupon at the eye doctor's office, and it was supposed to work at any pharmacy.