Bausch & Lomb Reviews

I would seriously rate negative stars if I could; I've used Acuvue Oasys for YEARS and love them, my opt recommended these so against better judgement purchased a year's worth.. BIG MISTAKE. Not only are the contacts literal garbage but the rebate is fake too. Yay! (shocking I know) I purchased the monthlies and after 3/4 days they're already blurring and I constantly need to refocus them, they're extremely straining, drying and irritating after an hour of wear and I have worn my glasses more than ever after purchasing these. That's how annoying they are on your eye.

I was browsing for these lenses as I need to re-order them and I can’t believe all the negative reviews. So I decided to leave my experience. I have worn contacts for over 20 years. I have tried practically most brands including dailies and RGP. I’ve used B&L soft lenses (first contacts), Acuvue oasys (biweekly and daily moist), AirOptix, Biofinity, Clariti, Proclear, Optimum, and Fluoroperm. Now the Ultras. RGP were the ones with the best vision, crystal clear. However, comfort was always a challenge, specially when working out. Even with the plasma coating. With the Ultra lenses I can see as clear as with the Fluoroperm (with plasma coating) but better comfort. I highly recommend the B&L Ultra for Astigmatism. I’m not sure about the rebates or customer service as I got an instant rebate at costco and haven’t reach out to B&L, but these contacts are the best for my eyes!

My eye dr. prescribed these B&L Ultra contacts because of an astigmatism, so she said. I am over 50 and have been using contacts for at least 30 years. I have NEVER experienced the absolute frustration these Ultra contacts provide. The material they are made of seems purposely designed to stop holding its form after literally one use. It takes me at least 15 to 20 mins to get the dang things to stay in my eye without either popping right out or folding over. I have NEVER experienced this with ANY other lenses I have used. Ever.

When I agreed to order a years worth of contacts I was told at my doctors office that if I went Bausch Rewards when I received the contacts. And followed the instructions I received at the office that I was eligible for a $100.00 refund against the cost of the contacts. A coupon is how it was described to me. I went to the site - had to create a account- and then found out it was false. No place for the refund just to get points to purchase more of their products and be on their mailing list. I will not buy any of their products after this experience with them. And am alerting my doctors office about the bait and switch tactic.

My purchase was quick and easy, and it was cheaper for me to order online than from my Eye doctor. They had everything I ordered in stock and I received it in a few days. I will order from them again for all my future needs.

I have been using contact lenses for 20 years. My eye doctor recently prescribed me AcuVue contacts from Bausch and Lomb. I had to purchase a year's worth. These are by far the worst contacts I have ever experienced. Every morning is a 25-30 minute nightmare trying to get them to stay in my eyes. Again, I have been wearing contacts for 20 years, and have NEVER experienced anything like this. It is as if they are not made to be worn. I have used hard contacts, soft contacts, daily disposable....every type there is, and NEVER experienced such frustration and difficulty getting them to stay in. I wish there was a way I could get a refund. I feel that B&L has robbed me of so much time over the last 9 months dealing with this every morning that I at a minimum deserve my money back. These are the WORST contact product ever made.

I take the contacts out every night. However, I can't even get a week in before they break down and become blurry. I have never had a problem with my old brand but the doctor suggested these for my stigmatism. A fresh pair is great and I see in HD but not for long. This brand of contact is expensive and now is making me think Lasik, so I don't have to waste money on contacts anymore. Shame on you Bausch and Lomb for making an inferior product.

I've used this brand's contact lens solution for a really long time, and feel that it is great - too bad because I do not want to give this company any more of my money. Last time I went to get my eye exam my doctor suggested I switch and order through this company. He stated that it was a great deal because they offered a 200 dollar rebate.

I purchased year supply of contact lens for $240. My doctor told me I will get $100 rebate for the purchase. I got a code and instructions to claim my rewards with my purchase. It looked simple enough and straight forward. So I go through the whole process (taking pictures of the invoice, contact lens, input doctors info etc). It said reward pts will be given after they review my purchase. It has been couple weeks. I got no response at all from them and no pts in my acct. I should have known this would happen. They have ad and website making it look really easy and fast to claim the rewards. But it's not and probably got no one monitoring this department. So my advice is just buy the lower price contacts because this whole rebate thing is a joke. Just got ripped off. Contact lens works fine just like any other brands. It's so sketchy business ethics.

I just spent 22 minutes (mostly on hold) with B & L Customer Service. This past weekend, I opened the plastic pack containing one Optima 38 lens, put the lens in my eye, and immediately removed it. Upon inspection, it looked and felt like either two lenses were stuck together or something was doubled up in production. In any event, obviously a manufacturing error. I always like to have back-up lenses, and I am fortunate (?) that the lenses last a while. So, the new lens that I put in this weekend had an expiration date of 2019-06-23. Once the rep heard that it was expired, she contacted her supervisory team, and informed me that they would not refund or replace and do not investigate.

A year ago I got Bausch + Lomb ultra for astigmatism. I noticed then how dry and irritated my eyes would get. I went to my eye doctor and got another trial pair. Not even 6 hrs later they were dry and my eyes had stress veins in them. I put in some lubricating eye drops in and felt such searing pain. I went to my bf's house to meet his sister and she legit thought I was stoned. I was like no these contacts just suck. I went to Walmart prior to this and when I was getting my eyebrows waxed my eyes began to water bad. I got a tissue and wiped my right eye and the contacts folded in half and went under my top eyelid. Such pain omg the esthetician was afraid to continue because of this incident. It was bad.

Bausch & Lomb has several coupons out there. The first one I tried was strictly for use at Walgreens or a few local pharmacies for the product ** eye drops. Walgreens would not honor it, and they said they could not get it to work through their system. I called the 800 number and was told that it should have worked. The next coupon was called Bausch & Lomb Instant Savings Offer expiring 12-31-2019. I was given this coupon at the eye doctor's office, and it was supposed to work at any pharmacy.

When I purchase contacts at my eye doctor, we get charged high prices for Bausch & Lomb. Then Bausch & Lomb offers rebates. You have to jump through hoops to get the rebates. First you have to photograph your receipts and UPC codes on the boxes of contacts. Then you have to set up a debit card. Now if you have something like $2.84 left on this card, they are telling me I have to purchase something of greater value. Then I have to tell the cashier that I am paying for all but $2.84. Then I have to use my card so it will charge exactly $2.84. I get it that Bausch & Lomb is trying to make money from banks on transaction fees on these cards, but why do they have to make it so difficult for their customers to use? I will be looking for a way to not buy these contacts in the future.

I purchased their daily contacts. I was given a choice for the amount of contacts I want to buy. I bought the year's worth and was given a rebate slip. When trying to get my rebate they said I only bought 6 months worth. I only use contacts in one eye so for me 4 boxes of 90 are a year's worth. I don't know if they can't add or just don't want to give the rebate. Think about your purchase. Doesn't seem like a good company for consumers.

These contacts were suggested to me at my latest optometrist appointment. Likely they were getting commission off of selling this brand? Because I have no idea how any type of doctor would ever RECOMMEND this piece of garbage. These contacts have given me more issues than all the contacts I have ever had over the past 10 years of usage. I have never had to throw away brand new contacts because of a new lens causing my eyeball so much pain. It is not uncommon to throw away these lenses even after one day of usage.

I have worn contacts for well over a decade, and these are even more uncomfortable than the first pair I got back in 2004. Furthermore, I have always worn makeup with my contact lenses, yet I have never had such an issue with staining as with these. These contacts stain far too easily with any use of cosmetics. I initially thought this was a "user issue" until I realized that I have been wearing makeup for as long as I've worn contacts and have never had such an issue. These are quite uncomfortable and dry after eight hours of wear, unlike two newer versions (and brands) of contacts that I've tried out. Unfortunately, I do not ever want these particular contacts again.

I purchased the new eye drops by Bausch & Lomb, LUMIFY, which cost much more than the regular Bausch & Lomb eye drops which I usually buy and have been buying for years. After using the eyedrops for two (2) weeks (1 drop a day in each eye), to my surprise, the bottle was empty. I paid almost $10 and I ran out of the eyedrop within 2 weeks. I am very disappointed and will not be buying that product again. Aside from the bottle being smaller than the usual Bausch & Lomb products, Bausch & Lomb, showed a greediness to rip off their customers. They rip the customer off by putting less than a 2 week supply worth of eyedrops in the bottle. VERY DISAPPOINTED with Bausch & Lomb.

I'm new to using Bausch & Lomb products and I'm very disappointed. They are expensive and are ripping within days of using them. In 2 instances they have torn right inside my eye as I was wearing them. I called the place where I bought them and was told to contact Bausch & Lomb directly. I have yet to hear back from them. I'm not financially able to keep replacing them. I hope they do the right thing and either replace them or return my money.

Horrible brand of contacts. I switched from Alcon to this one because of a recommendation from my doctor - who was probably paid off by this company. I got a huge allergic reaction and HAD TO BUY BAUSCH AND LOMB "SPECIAL GEL" THING TO GET IT FIXED. ORIGINAL PRICE WAS 230$ BUT if you sign up for their "rewards program," it's 20$. COMPLETE SELLOUT. DON'T TOUCH THIS BRAND. YOU WILL REGRET IT. Do yourself a favor and get a different brand. I personally use Alcon Hydraglydes.

Luckily, the only issues I had with the rebate were my own. I uploaded the original receipt. Their feedback via email pointed me in the right direction. Unfortunately, no amount of rebate will make up for how terrible their contacts are. Each is supposed to last 30 days. I bought a 1-year supply, and I will be extremely lucky if I make it to 8 months. Most lenses have issues with lasting 2 weeks. I wouldn't wear these contacts again if they were given to me free.

$250 Rebate if you prepay for year supply of Contacts! DO NOT PARTICIPATE IN THIS REWARDS PROGRAM. I entered everything correctly for both of my children's contacts. It takes about an hour to upload all the paperwork and the codes on all contact boxes. You have to pay attention each day to all of the separate emails that come in each week and save "secret passcodes", Card #'s etc. I tried several times to contact someone by telephone to help with questions but they are not helpful. You have to email your requests in and wait for a response. Not worth the prepay. Plus the rebate is only $210 and it is a virtual code not a physical card.

I recently purchased 2 boxes of Bausch and Lomb contact lenses and was persuaded to purchase 4 boxes due to what was an alleged rebate and discount available to me on the bauschrewards.com site for BOGO. I spent a significant amount of time submitting the claim, photocopying and uploading receipts, and while waiting for word of my refund, I read every document and watched every video about eye care. Those I thought were informative and a decent customer service and I earned "tokens".

Every time I buy Bausch & Lomb contacts (30 day wear lenses) they tear within a week or two. The lens is so flimsy I can't even get into my eye. Also, they went up $5.00 per box and the quality of the product continues to decline. Guess this will be my last attempt with this company and I will be looking for another brand of contacts. Bausch & Lomb, what happened to you (bet just the usual corporate greed)? Your product used to be quality. Now it is just pure JUNK! Shame on you.

I bought PureVision lenses in October 2017. I used them before everything was fine, but lenses what I bought they are really terrible. They tear every second day, I never had such an awful lens before.

I think your program sucks. Recently I tried to use the ** coupon but was denied and ask to pay $206 for a vial no bigger than my thumbnail. Because I am over 65, on Medicare and have a limited income I am not eligible. However, if I am rich and paying for commercial insurance, I can get the discount OR if I am uninsured I can get the discount. The people who need it most (on Medicare) are denied. This is totally backwards. SHAME ON YOU!!!

I'm seeing so many people complain about their rebates. I'm guessing they were not done as told on the rebate form. I submitted mine exactly as prompted and it only took 8 weeks to get my rebate of the full $200. I will use them again. I got dailies this time around and was concerned because of all the negative reviews. You need to follow the directions exactly or your rebate will be invalid. I will definitely use them again. Thanks Bausch and Lomb!

I submitted a rebate at the end of August for a $200 rebate promised by my eye doctor's office. It took about 3 different tries and contacting B&L several times and talking with different people who had different stories... to find out that I had to wait 4-6 weeks for a rebate to arrive in the mail. I thought 4-6 weeks, no big deal. Well now here I am in week 6 (they processed as if 9/8/17) and still nothing. The rebate tracker still shows it as "pending." Very disappointed. $200 is a lot of money to be promised back. After reading everyone's responses here it sounds like I can say goodbye to seeing any rebate in my mailbox.

Walmart was selling AREDS2 with multi-vitamin, 100 count, online. We bought 4 bottles, never suspecting the company would put out a product with known defect, then not replace upon request. But that is what B&L will do. Neither a phone call nor written letter has gotten satisfaction, other than “take the unused bottles back to the vendor”, who, of course should bear no blame. The problem is that the soft gel caps leak! When older people take multiple doses of several medicines each day and sort them by dose into multi-dose pill boxes, a leaking soft gel will melt some kinds of pills and will make all sticky and harder to manage.

The optometrist glowingly promoted "$200 off" with a year's worth contact lens purchase. This isn't a price reduction as implied but a rebate process. And it does not yield a check back but only a Visa card. I submitted the online forms the same day as my purchase. Aside from scanning the eye exam form, the purchase receipt and rebate form they ask for a UPC picture. No explanation of the UPC is made. So I uploaded a photo of the 2D barcode (a square) on the product. An email came in saying they did not receive the UPC and I had to mail it in. No further explanation. The email address the rebate uses is not valid. No one is there to answer the phone. I see 116 complaints on this. How can this be allowed to go on?

Twice I have submitted all the information for a rebate, starting last year, I received my online confirmation. 8 months later I faxed the information in. I have made multiple phone calls to the 855 806-3231 number and after one such conversation with Juliet, all my information was erased from their system. Then I spoke with Keymer on 8/31/17, and he assured me someone would call within 24 to 47 hours. Never happened. My tracking number is ** but its gone now. I will never buy another product of theirs AND I will be filing a complaint with the BBB. I am not jumping thru any more hoops at this point.